Plusnet

Plusnet Outage Report in Brighton and Hove, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Brighton and Hove, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Brighton and Hove and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Brighton and Hove, England 03/01/2026 12:15

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. E-mail (10%)

    E-mail (10%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Brighton and Hove, England

Latest outage, problems and issue reports in Brighton and Hove and nearby locations:

  • KarenAms KarenAms (@KarenAms) reported from Brighton and Hove, England

    Dear @Plusnet @plusnethelp so disappointed that still no broadband or tv after 6 days. Chose you for your supposedly good customer services 😢

  • KarenAms KarenAms (@KarenAms) reported from Brighton and Hove, England

    Dear @plusnethelp @Plusnet your appalling customer support means on 11th day without Broadband, WiFi and telephoned. Enforced working from home means you are jeopardising our jobs

  • ThePhysioRooms The Physio Rooms (@ThePhysioRooms) reported from Brighton and Hove, England

    @GlasgowNotOsteo @Plusnet Hi Daniel, thank you for your message. They did offer a repayment plan. My issue is that it wasn’t explained to me that i would have to pay for 4 months of broadband that we didn’t need or use when we reopened. Fairly brutal customer service given the circumstances..

  • gregpaulshort Greg Short (@gregpaulshort) reported from Haywards Heath, England

    @BritishTelecom @BTOpenreach1 @Plusnet so disappointed at the level of service I’m receiving. Changing suppliers has lead to a fault in the line. No internet for 9 days already. Fault STILL not fixed. 3 kids at home and 2 parents working from home with NO INTERNET. Not impressed

  • EwanCrook Ewan crook* (@EwanCrook) reported from Worthing, England

    @Plusnet another complaint! I need you to contact me about my broadband as your connection is useless! Oh and your phones don’t advise that there opens time is 9am and I have been waiting 20 mins. Awful service

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • scottmchale12 scott mchale (@scottmchale12) reported

    @Plusnet 18 days now without landline service & internet for a 77 year old lady living on her own, no mobile network coverage, 4 request for a manager call back but nothing. Plusnet/JohnLewisbroadband should be ashamed, all they can do is pass the buck.

  • MillSussex RuthS (@MillSussex) reported

    @Plusnet To be honest, I find your 'cheery' comments, such as this one, very offensive! We pay for a decent broadband service which you never provide. It's down far more often than not. We are seriously thinking of leaving you.

  • AinaaQaiser Zahra Qaiser (@AinaaQaiser) reported

    @Arian06Hbr @Plusnet The worst Internet ever since we joined this service. Most of the time wifi is down with slow or weak signals. No wifi for more than 2 hours.

  • HeadlessHorus Andy 🏆 (@HeadlessHorus) reported

    @Plusnet why is it so difficult to report a fault? My BB has been down for 2 hours and I need a line test running. My phone is working fine, as it has been on the last 3 faults.

  • WillWood2011 William Wood (@WillWood2011) reported

    Still no mobile signal (day 5) @EE @Plusnet SP11 region - East Andover

  • AinaaQaiser Zahra Qaiser (@AinaaQaiser) reported

    @Plusnet The worst Internet ever since we joined this service. Most of the time wifi is down with slow or weak signals. No wifi for more than 2 hours.

  • Christy24576284 Christy Anderson (@Christy24576284) reported

    @Plusnet Very disappointed. I’m being charged £32.88 for a broadband package I didn’t ask for! I called to inform you I will be cancelling my contract two weeks ago due to extremely poor service and now you’re going to charge me double what I used to pay?! Outrageous.

  • Veronic35709033 Veronica (@Veronic35709033) reported

    @Plusnet Do you have anyone in technical support who is prepared to speak to a plusnet customer of 10 years plus who lost their emails lunchtime on Tuesday and is receiving absolutely no response to resolve the fault?

  • jimbobinnes79 James (@jimbobinnes79) reported

    @Plusnet I have tried all this and still no better, please can someone call me to go through the issue

  • OlympusAchilles Achilles (@OlympusAchilles) reported

    @Plusnet It’s pointless. The amount of times we’ve called and sent messages and it never helps.