Plusnet outages and service status in Brighton and Hove, England

Problems in the last 24 hours in Brighton and Hove, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Brighton and Hove, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Plusnet Issues Reports Near Brighton and Hove, England

Latest outage, problems and issue reports in Brighton and Hove and nearby locations:

• 
  Greg Short (@gregpaulshort) reported 8 minutes ago from Haywards Heath, England

  @BritishTelecom @BTOpenreach1 @Plusnet so disappointed at the level of service I’m receiving. Changing suppliers has lead to a fault in the line. No internet for 9 days already. Fault STILL not fixed. 3 kids at home and 2 parents working from home with NO INTERNET. Not impressed

• 
  RobinSchlochtermeier (@robinschlochter) reported 11 minutes ago from Uckfield, England

  @Plusnet Where is your customer service? I have a broadband fault, your phone line doesn’t go through to an agent and your automated SMS fault check resets to the default initial msg every few minutes

• 
  The Physio Rooms (@ThePhysioRooms) reported 18 minutes ago from Brighton and Hove, England

  @GlasgowNotOsteo @Plusnet Hi Daniel, thank you for your message. They did offer a repayment plan. My issue is that it wasn’t explained to me that i would have to pay for 4 months of broadband that we didn’t need or use when we reopened. Fairly brutal customer service given the circumstances..

• 
  KarenAms (@KarenAms) reported 22 minutes ago from Brighton and Hove, England

  Dear @plusnethelp @Plusnet your appalling customer support means on 11th day without Broadband, WiFi and telephoned. Enforced working from home means you are jeopardising our jobs

• 
  Ewan crook* (@EwanCrook) reported 29 minutes ago from Worthing, England

  @Plusnet another complaint! I need you to contact me about my broadband as your connection is useless! Oh and your phones don’t advise that there opens time is 9am and I have been waiting 20 mins. Awful service

• 
  KarenAms (@KarenAms) reported 30 minutes ago from Brighton and Hove, England

  Dear @Plusnet @plusnethelp so disappointed that still no broadband or tv after 6 days. Chose you for your supposedly good customer services 😢

• 
  Emma Chaplin (@MsEmmaChaplin) reported 31 minutes ago from Lewes, England

  Another massive price hike by @Plusnet after a huge one last year, within contract. Just waiting for the contract to end then will switch of course. Should I assume I'll lose service during switch? Anything I can do to mitigate?

• 
  Mary Greet (@crazeemary82) reported 35 minutes ago from Hurstpierpoint, England

  .@Plusnet based on an experience with a recent bill, I would never use your service again!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Coltan 🏴‍☠️🇦🇺🇬🇧🇺🇸 (@ColRFX) reported 3 minutes ago

  When you're on hold, the plusnet message says we can contact you online - How? All the contact options I can find just lead to community, call, sign language... Is there some way to message plusnet support?

• 
  Richard Holliday | Author 🇬🇧 (@rjph_author) reported 4 minutes ago

  @Plusnet Thanks, I will give that a go! Funnily enough, it's little weird and annoying issues with websites not working right which is what I wanted to post about. Are you able to assist at all?

• 
  Jason F (@jasonFr54781642) reported 6 minutes ago

  Trying to cancel my account with #plusnet Internet I was told 20 min wait and got cut off at 14 mins, nightmare #plusnetuk any ideas

• 
  Alison Lees (@AlisonMLees) reported 9 minutes ago

  @Plusnet Why should I phone? The last time I phoned, I got someone who didn't know anything and wouldn't help. It's quite simple. If you email me, I should be able to email you back.

• 
  (((Tim from Radio Clash))) 🌈 🏳️‍🌈💛🤍💜🖤 (@radioclashblog) reported 12 minutes ago

  Sadly we are still last mile copper here, no Community/Open Reach fibre yet but we do have Virgin Media (old cable)... Yes I know...but I suspect support will be as **** like nearly all of them now....if Plusnet wasn't dropping phones and Zen wasn't hyper expensive I'd use them.

• 
  Rogue (@barrelrogue1723) reported 12 minutes ago

  AVOID @Plusnet for yr Internet Pull you in with fake fast Internet speeds! After 2 months absolutely slow as ****! Ring up complain same old bullshit its at yr end! No it @Plusnet 's end 100%! AVOID!!! 10+yrs with them and they treat you like ****! Glad ive ended me contract!!!

• 
  GM Mark Howitt (@MarkHowitt) reported 15 minutes ago

  @Plusnet Having to call again- might be quicker to cancel my dd with you or go to @Ofcom

• 
  Greg Ingham (@GregIngham1) reported 18 minutes ago

  @Plusnet Hi, they've not turned up, I've blocked a whole 5 hours out of my day to wait for you and non of your staff had the decency or customer service to inform me that he/she isn't coming, my wife is a tutor and desperately need internet to mark students work and we've got a toddler..

• 
  Cyberax (@CyberaxUK) reported 19 minutes ago

  @Plusnet Hi - As I said in my DM the only option available by that link is a phone call and I can’t do that unless you want to hear someone coughing instead of talking…. Could you escalate to someone who can help please?

• 
  Stoic_Patriot (@Stoic_patriot25) reported 20 minutes ago

  @JoshCF_ Plusnet 27.00 300 up and down hand no price change in 5 years.