Plusnet Outage Report in Lightwater, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Lightwater, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lightwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (9%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Lightwater, Surrey, England
The most recent Plusnet outage reports came from the following cities: Staines, Egham, Windsor and West Drayton.
| City | Problem Type | Report Time |
|---|---|---|
 Staines |
Total Blackout | |
| Egham |
Wi-fi | |
| Windsor |
||
| West Drayton |
Wi-fi | |
| Slough |
Wi-fi | |
| Walton-on-Thames |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Lightwater, England
Latest outage, problems and issue reports in Lightwater and nearby locations:
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Carlitos del Grana
(@carlospinto08) reported
from
Twyford, England
@Plusnet Your customer service si rude justo lo let you know, i spoke with someone called Brandon about a cancellation and he was laughing at me because apparently I was going to have the same problem with every other company. Happy that I left you!
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@AnnaCupani I have had a good time with PlusNet. Only been with them for 5 months but no issues other than some teething problems with setup that didn't seem to be their fault. Before that I was with BT - even though they're technically the same company, BT was wayyyyyyy worse at every step
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@nsbarrow Yeah! No one's going to give me a faster service than any other as it seems cables round here are crap, despite it being a commuter town to London. Plusnet worked out at a good price even if I cancel early (unsure how long I'll be living here). Good to hear, thanks!
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🐷🐮🐑 vegan 🐬🐥🐰
(@rallen444) reported
from
Farnborough, England
@nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho
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Clare Revell 📚💙
(@ClareRevell) reported
from
Woodley, England
@MichaelSnasdell We’ve been with @Plusnet since 2003. Excellent customer service and based in the UK too
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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William Vernon
(@William88147221) reported
@plusnethelp @Plusnet very unhappy with your treatment of customers, just another company who doesnt appreciate customer loyalty, this is the last time I try to resolve before the Ombudsman is involved
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Tamsin Sandy
(@TamsinSandy) reported
@plusnethelp @Plusnet mins before arrival but I know most of them don't'. So I have to sit and hope they will come in the 5 hour window given, not optimistic as if I know anything from plusnet it is that they are unreliable, not willing to help and won't keep you updated.. pt 4
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Chris L
(@Rightcleverdick) reported
@Plusnet So we are getting 0.5MB/sec from Plusnet this morning in CV8 - utterly terrible - this slow speed happens a lot, so we'll be changing soon
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Tamsin Sandy
(@TamsinSandy) reported
@plusnethelp @Plusnet I received a call yesterday after submitting an official complaint and was told he would be personally helping resolve this. Today I get a call from him explaining my engineer had cancelled after I waited 4 hours, and couldn't tell me why and couldn't.. pt 5
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uDEFI
(@mrdalesteel) reported
@plusnethelp STOP SENDING STUPID EMAILS. QUITE OBVIOUSLY IT ISNT CLEAR THAT IT NEEDS TO BE ACTIVATED WITHIN 3 MONTHS OTHERWISE I WOULD OF DONE IT WOULDN'T I YOU HALFWIT! THERES NO GOOD REASON WHY IT SHOULD BE RESTRICTED TO 3 MONTHS OTHER THAN TO CATCH PPL OUT PURPOSEFULLY SO BYE PLUSNET
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Gordon Fraser
(@gordyfraser) reported
@OpenreachHelp Are you nuts and just completely ignore the facts that I have given you! It may have been booked by my service provider but I have automated voicemails from Openreach and texts that state that they will be attending on the specified date. Not from Plusnet but from Openreach
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Sparkles Books 📚
(@rosysparkles) reported
@PrettyPPD @Plusnet **** up over and over and over again too 👌🏻
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Eddie
(@Redtagheur) reported
@virginmedia Yes it was a fault. No, I'm in work so rang on my mobile. 2 hours for them to FINALLY send an engineer out TOMORROW. No money off my Virgin bill, no help with my Mobile phone bill. I'm gonna go with Plusnet or someone else now. Your customer service 'team' are useless.
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Andy O'Brien
(@golferaob) reported
@bt_uk Please can you give me the exact reason why you can’t provide the service as plusnet and BT supply all the houses around us?
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Plusnet Help
(@plusnethelp) reported
@TamsinSandy Hi Tamsin, I'm very sorry to hear of the poor experience that you've had in regards to the fault. My colleague, Tony, has ownership of your complaint and should be in touch with an update soon. Regards, Emily Plusnet Leeds🌞