Plusnet

Plusnet Outage Report in Lightwater, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Lightwater, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lightwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Lightwater, Surrey, England 02/18/2026 09:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (64%)

    Internet (64%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. E-mail (8%)

    E-mail (8%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Lightwater, Surrey, England

The most recent Plusnet outage reports came from the following cities: Windsor, West Drayton and Slough.

Loading map, please wait...
City Problem Type Report Time
United KingdomWindsor E-mail
United KingdomWest Drayton Wi-fi
United KingdomSlough Wi-fi
United KingdomWalton-on-Thames E-mail
United KingdomFeltham Internet
United KingdomWoking Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Lightwater, England

Latest outage, problems and issue reports in Lightwater and nearby locations:

  • rallen444 🐷🐮🐑 vegan 🐬🐥🐰 (@rallen444) reported from Farnborough, England

    @nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho

  • SuperScienceGrl ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @AnnaCupani I have had a good time with PlusNet. Only been with them for 5 months but no issues other than some teething problems with setup that didn't seem to be their fault. Before that I was with BT - even though they're technically the same company, BT was wayyyyyyy worse at every step

  • carlospinto08 Carlitos del Grana (@carlospinto08) reported from Twyford, England

    @Plusnet Your customer service si rude justo lo let you know, i spoke with someone called Brandon about a cancellation and he was laughing at me because apparently I was going to have the same problem with every other company. Happy that I left you!

  • SuperScienceGrl ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @nsbarrow Yeah! No one's going to give me a faster service than any other as it seems cables round here are crap, despite it being a commuter town to London. Plusnet worked out at a good price even if I cancel early (unsure how long I'll be living here). Good to hear, thanks!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • helenrichmond70 Helen Richmond (@helenrichmond70) reported

    @plusnet a manager was meant to call me last Friday. A week later no call and you haven’t cancelled my account. Just how **** are you?

  • gillianography Website Copy & Bio Copywriter 🖥 (@gillianography) reported

    Okay so the internet is BACK ON. Yes, the internet is BACK ON PEOPLE... Thank you @Plusnet Thank you people who rallied round with phone numbers. Only problem is I’ve now had a bath and I don’t feel like working 🥸

  • chrisperrybkk NikNak (@chrisperrybkk) reported

    @plusnethelp Getting in contact with plusnet thats a joke having been hanging on for 30 minutes to your 0800 number listening to people who think they can sing well Im sick of it...contact me soon or lose this customer.

  • deni_b Deni (@deni_b) reported

    @Plusnet Perhaps keeping our Internet connection up and running would help ?

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @doc_matt_jacko Hi matt, I've received an update stating that this should now be resolved. Please give your router a master reboot and let us know if the issues are ongoing. -Adam - Plusnet Leeds

  • timporteruk Tim Porter (@timporteruk) reported

    @plusnethelp guys, can I get confirmation on whether plusnet is down in the LU2 Luton area? Currently have no internet

  • gillianography Website Copy & Bio Copywriter 🖥 (@gillianography) reported

    @Wordy_Birdy @Plusnet @plusnethelp Thanks it's a different number now, which I'm calling now. That one is on their website as well and doesn't work!!! Loads of people having problems apparently.

  • mlu0351 mlu035 (@mlu0351) reported

    @plusnethelp Router factory reset, still no broadband. Already spent an hour on hold to get through to customer support this morning to be told it’s a DNS issue in Plusnet infrastructure. Please don’t tell us it’s fixed when it isn’t.

  • gillianography Website Copy & Bio Copywriter 🖥 (@gillianography) reported

    @CateMosse @Plusnet @plusnethelp Or not so good as the internet is still down.

  • JustDirk2 Just Dirk (@JustDirk2) reported

    @plusnethelp still not working even after you tweeted it is... come on guys please #plusnet #internetdown