Plusnet

Plusnet Outage Report in Lightwater, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Lightwater, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lightwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Lightwater, Surrey, England 01/21/2026 10:55

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Lightwater, Surrey, England

The most recent Plusnet outage reports came from the following cities: Slough, Walton-on-Thames and Feltham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSlough Wi-fi
United KingdomWalton-on-Thames E-mail
United KingdomFeltham Internet
United KingdomWoking Internet
United KingdomAldershot Internet
United KingdomAldershot Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Lightwater, England

Latest outage, problems and issue reports in Lightwater and nearby locations:

  • rallen444 🐷🐮🐑 vegan 🐬🐥🐰 (@rallen444) reported from Farnborough, England

    @nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho

  • carlospinto08 Carlitos del Grana (@carlospinto08) reported from Twyford, England

    @Plusnet Your customer service si rude justo lo let you know, i spoke with someone called Brandon about a cancellation and he was laughing at me because apparently I was going to have the same problem with every other company. Happy that I left you!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • SalWookey WookeySal (@SalWookey) reported

    @Plusnet What your doing for this customer is cancelling her home move a day before it's due having confirmed its going ahead fine just 3 days ago. I work from home and you are messing with my livelihood. Had really poor service, genuinely cried.

  • EnnBeCee Cee (@EnnBeCee) reported

    @plusnet Broadband seems to have stopped working today. Have checked everything, phone line is OK, cycled router and hub, no luck, limited mobile coverage here as well, please help!

  • lampiemagic Matthew Senior (@lampiemagic) reported

    @plusnethelp @Plusnet @WhichUK I'm copying which into this thread to show why plusnet don't deserve any customer service awards. They just don't reply to anything.

  • RyanHeywood18 r (@RyanHeywood18) reported

    @plusnethelp hello plusnet. We had an issue with our plug socket the other day but the power was working we've since had an electrician change our power socket but now our router is going down atleast +10times a day can you help with this? Been happening for about 3 days now.

  • SewWoolly Sew Woolly (@SewWoolly) reported

    @Plusnet RUDE ARROGANT CUSTOMER SERVICE PERSON THIS MORNING ON PHONE. IF I WAS HER BOSS I WOULD FIRE HER WITHOUT PAY. HOW DARE SHE BE SO RUDE AND DISRESPECTFUL

  • paulmutton Paul Mutton (@paulmutton) reported

    So I have 100% found a vulnerability in the current firmware of this router, but Plusnet support keeps refusing to arrange any contact with their security team (been trying since Weds last week!). Come on @Plusnet, this is kind of urgent and serious - would you rather I give up?

  • Gadgetoid Phil Howard (@Gadgetoid) reported

    @paulmutton @Plusnet Yes they would. Though if you need help sending them an A2 letter on plywood they seem very receptive to those...

  • rngfrosty Frostyツ (@rngfrosty) reported

    @dwolvfx @Plusnet I’m on plusnet and it’s not that bad

  • plusnethelp Plusnet Help (@plusnethelp) reported

    @ICarruthers Thanks for getting in touch, sorry to hear you want to leave Plusnet. Please call 0800 013 2632 and my colleague will be able to help. - Curtis

  • hancoxrg Richard Hancox (@hancoxrg) reported

    @audra_painter @Plusnet Don't go with them, broadband appaling, no customer service and no refund for lost service. Pull out while you can, they are crap.