Plusnet

Plusnet Outage Report in Lightwater, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Lightwater, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lightwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Lightwater, Surrey, England 12/05/2025 11:25

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. E-mail (5%)

    E-mail (5%)

  5. Phone (1%)

    Phone (1%)

  6. TV (%)

    TV (%)

Live Outage Map Near Lightwater, Surrey, England

The most recent Plusnet outage reports came from the following cities: Feltham, Woking and Aldershot.

Loading map, please wait...
City Problem Type Report Time
United KingdomFeltham Internet
United KingdomWoking Internet
United KingdomAldershot Internet
United KingdomAldershot Internet
United KingdomHayes E-mail
United KingdomHayes E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Lightwater, England

Latest outage, problems and issue reports in Lightwater and nearby locations:

  • ClareRevell Clare Revell 📚💙 (@ClareRevell) reported from Woodley, England

    Is @Plusnet down?

  • carlospinto08 Carlitos del Grana (@carlospinto08) reported from Twyford, England

    @Plusnet Your customer service si rude justo lo let you know, i spoke with someone called Brandon about a cancellation and he was laughing at me because apparently I was going to have the same problem with every other company. Happy that I left you!

  • SuperScienceGrl ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @AnnaCupani I have had a good time with PlusNet. Only been with them for 5 months but no issues other than some teething problems with setup that didn't seem to be their fault. Before that I was with BT - even though they're technically the same company, BT was wayyyyyyy worse at every step

  • SuperScienceGrl ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @nsbarrow Yeah! No one's going to give me a faster service than any other as it seems cables round here are crap, despite it being a commuter town to London. Plusnet worked out at a good price even if I cancel early (unsure how long I'll be living here). Good to hear, thanks!

  • rallen444 🐷🐮🐑 vegan 🐬🐥🐰 (@rallen444) reported from Farnborough, England

    @nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho

  • ClareRevell Clare Revell 📚💙 (@ClareRevell) reported from Woodley, England

    @MichaelSnasdell We’ve been with @Plusnet since 2003. Excellent customer service and based in the UK too

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • benjy_613 Benjy (@benjy_613) reported

    @Plusnet my wife and I recently moved our mobile phones to your network and ported over our old numbers, but certain people are having trouble dialling us and getting through? Please advise! #help

  • andrea_wxm Andrea Davies (@andrea_wxm) reported

    @Tasaio_Khan @wrexham Also with plusnet, no broadband since midday. I thought it must have been just us with a problem as Plusner did diagnostic tests on my line. Hopefully will be sorted this sfternoon.

  • GerardMcDaid G (@GerardMcDaid) reported

    @Plusnet we've had no Internet all day and the router isn't showing an Internet light. Is there an outage and when will it be fixed please.

  • Plusnet Plusnet (@Plusnet) reported

    @david62u3 Hi David. I've had a check back on this and it appears that our supplier has fixed the fault. Are you still having any problems with your connection? Regards, Emily Plusnet Leeds 🌞

  • donjuan72FTM Don waterworth (@donjuan72FTM) reported

    @Plusnet hi please could you help I'm having trouble with my landline phone can't make outgoing or incoming call due to work getting done at home...I book a appointment for someone to look to repair my box and line

  • Carolin22478581 Caroline Drew (@Carolin22478581) reported

    @Plusnet any idea why my email decided yesterday afternoon the login details weren't right? Nothing was changed by me

  • Plusnet Plusnet (@Plusnet) reported

    @sjuuch Hi Erina, sorry to see that your data isn't working whilst your away. We're not connected to Vodafone but we'll be able to help with this. Can you please send over a DM with your phone number and letting us know where you're located please? - Adam - Plusnet Sheffield

  • Davebeeston Dave beeston (@Davebeeston) reported

    @Plusnet Hi - can you help? I am unable to get a signal on Plusnet mobile from this morning - I'm in the WN8 area of Lancashire

  • BelindaHSims Belinda Sims (@BelindaHSims) reported

    @Plusnet is your website down? Been trying to access it since before midday with no luck

  • Kinglouy08 Anthony Lewis (@Kinglouy08) reported

    @Plusnet I have sent yet another reply on the question. I have not heard from anyone since your message on 13th May, despite you saying you escalated a complaint. I’ve now received another ridiculous bill which isn’t right and would like a response today.