Plusnet

Plusnet Outage Report in Lightwater, Surrey, England

No problems detected

If you are having issues, please submit a report below.

Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Lightwater, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lightwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Lightwater, Surrey, England 11/27/2025 00:55

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (67%)

    Internet (67%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. E-mail (4%)

    E-mail (4%)

  5. Phone (2%)

    Phone (2%)

  6. TV (%)

    TV (%)

Live Outage Map Near Lightwater, Surrey, England

The most recent Plusnet outage reports came from the following cities: Feltham, Woking and Aldershot.

Loading map, please wait...
City Problem Type Report Time
United KingdomFeltham Internet
United KingdomWoking Internet
United KingdomAldershot Internet
United KingdomAldershot Internet
United KingdomHayes E-mail
United KingdomHayes E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Lightwater, England

Latest outage, problems and issue reports in Lightwater and nearby locations:

  • carlospinto08 Carlitos del Grana (@carlospinto08) reported from Twyford, England

    @Plusnet Your customer service si rude justo lo let you know, i spoke with someone called Brandon about a cancellation and he was laughing at me because apparently I was going to have the same problem with every other company. Happy that I left you!

  • SuperScienceGrl ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @nsbarrow Yeah! No one's going to give me a faster service than any other as it seems cables round here are crap, despite it being a commuter town to London. Plusnet worked out at a good price even if I cancel early (unsure how long I'll be living here). Good to hear, thanks!

  • rallen444 🐷🐮🐑 vegan 🐬🐥🐰 (@rallen444) reported from Farnborough, England

    @nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • MelHedley Mel Hedley (@MelHedley) reported

    @Plusnet can’t get through to anyone & the useless bot is going round in a circle. Bb down for 4 days, what temp solution and compensation is available?

  • GwionCardi Cardi (@GwionCardi) reported

    @charliehtweets @adebradley Buy a Xiaomi Redmi Note 10 for £150. Then look at Plusnet's sim only deals and use those prices to haggle your current provider down 💪🏼

  • peakydav_bwfc David (@peakydav_bwfc) reported

    @Plusnet shocking service unable to speak to anyone for the 3rd time today after cancelling our line in error!

  • LivsMcD Livs McDermott (@LivsMcD) reported

    @Plusnet I got a payg sim to use in a router and it's not working. I'm trying to use it in Shetland.

  • ScottRJBasher Scott RJ Basher (@ScottRJBasher) reported

    @Plusnet what a failure over the last month and a half. Patchy or No Mobile Data for weeks, then no phone signal at all. None of the customer service ppl bothered. I've now joined @SMARTYMobileUK

  • MrMorrers Christopher Moriarty (@MrMorrers) reported

    @Plusnet Any chance of getting some "customer service" here? Simple question. Can I use my plusnet sim only deal overseas. Specifically USA. Can I bolt on domething to make it usable? Your Web site doesn't mention USA. I've searched.

  • PensiveSpatula Mr de Blancohand 🇪🇺 #FBPE I will #followback (@PensiveSpatula) reported

    Plusnet is terrible. #ImACeleb

  • Plusnet Plusnet (@Plusnet) reported

    @Polyesterda Hi Florin, I'm so sorry that you've been without a mobile signal for so long. To put myself in your shoes I'd not be able to cope with that. Apologies too that it's took us so long to reply. Could you send a DM with your mobile number please? - Adam - Plusnet Sheffield

  • CrippleGirl Lisa Jonas (@CrippleGirl) reported

    .@Plusnet how do I get help from a human if the problem I have is that I can't make calls? I can't call 500 as I can't make calls and the chat bot on the website keeps sending to the help page which tells me to call 500. How do I get my problem resolved?

  • Plusnet Plusnet (@Plusnet) reported

    @Tweetyness Hi Nessa, I'm very sorry for the delayed response. If you'd like to update your DD details for a Mobile account, you'll need to speak to our Mobile Support Team by dialing 500 from your Plusnet phone or by calling on 0800 079 1133 between 8AM-8PM. -AJ, Plusnet Sheffield