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Plusnet

Plusnet Outage Report in Lightwater, Surrey, England

Why is my Plusnet service not working?

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Full Outage Map

Problems in the last 24 hours in Lightwater, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lightwater, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  • 68% Internet (68%)
  • 15% Wi-fi (15%)
  • 10% E-mail (10%)
  • 6% Total Blackout (6%)
  • 1% TV (1%)
  • 1% Phone (1%)

Live Outage Map Near Lightwater, England

The most recent Plusnet outage reports came from the following cities: Staines, Egham, Windsor, and West Drayton.

CityProblem TypeReport Time
Staines Total Blackout 1 month ago
Egham Wi-fi 1 month ago
Windsor E-mail 2 months ago
West Drayton Wi-fi 2 months ago
Slough Wi-fi 3 months ago
Walton-on-Thames E-mail 4 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Plusnet Issues Reports Near Lightwater, England

Latest outage, problems and issue reports in Lightwater and nearby locations:

  • ClareRevell
    Clare Revell 📚💙 (@ClareRevell) reported from Woodley, England

    @MichaelSnasdell We’ve been with @Plusnet since 2003. Excellent customer service and based in the UK too

  • ClareRevell
    Clare Revell 📚💙 (@ClareRevell) reported from Woodley, England

    Is @Plusnet down?

  • marriott7170
    Stephen Marriott 💙 (@marriott7170) reported from Wokingham, England

    Plusnet declined £50 cash back with no explanation @Plusnet @Top_CashBack I signed up as great price and #cashback #help

  • SuperScienceGrl
    ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @AnnaCupani I have had a good time with PlusNet. Only been with them for 5 months but no issues other than some teething problems with setup that didn't seem to be their fault. Before that I was with BT - even though they're technically the same company, BT was wayyyyyyy worse at every step

  • rallen444
    🐷🐮🐑 vegan 🐬🐥🐰 (@rallen444) reported from Farnborough, England

    @nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho

  • carlospinto08
    Carlitos del Grana (@carlospinto08) reported from Twyford, England

    @Plusnet Your customer service si rude justo lo let you know, i spoke with someone called Brandon about a cancellation and he was laughing at me because apparently I was going to have the same problem with every other company. Happy that I left you!

  • SuperScienceGrl
    ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @nsbarrow Yeah! No one's going to give me a faster service than any other as it seems cables round here are crap, despite it being a commuter town to London. Plusnet worked out at a good price even if I cancel early (unsure how long I'll be living here). Good to hear, thanks!

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • JohnyMoz
    John Moriarty (@JohnyMoz) reported

    @Plusnet Thanks, think I've rectified the issue for now, seems to be back to normal speed (or thereabouts)

  • Charlbeck71
    Charlbeck Jewellers (@Charlbeck71) reported

    @Plusnet “Around 6 0’clock”? Close of “business”? We have been unable to take payments all day! Will adding a ticket fix the problem? You stated that an engineer would call to our property between 1-6pm yesterday. Is he lost??? Shocking service!

  • Charlbeck71
    Charlbeck Jewellers (@Charlbeck71) reported

    @Plusnet What specifics? I pay plusnet for a service that is not working. I have been told lies. You said the engineer would visit my shop on Friday between 1-6pm, never happened. Is that specific enough? @MarcAllera

  • scarlettlady198
    Gemma Louise (@scarlettlady198) reported

    @Plusnet trying to report a broadband issue but no numbers are working

  • rainbowclaire
    Claire Dunford (@rainbowclaire) reported

    @Plusnet Hi Anoush, it's saying that there is a service problem. That they are working in a fix.

  • SyGringo
    Simon Green (@SyGringo) reported

    @mrsdavisdaniels @Plusnet Also 7 days a week help? Correct me if I'm wrong,but is Sunday not included now as stated on Plusnet website??

  • rainbowclaire
    Claire Dunford (@rainbowclaire) reported

    @Plusnet hi, my husband's mobile has been out since about 4pm - just says emergency calls only. We're in SN10 area, is there a fault?

  • Phl60214122
    Drs Pill 💊 (@Phl60214122) reported

    @Plusnet @MarcAllera . Called plusnet and spoke to a rude , arrogant person. Lied to by the retention team member. Raised a complaint and no one got back to me for 8 days. Called today and told they don’t have a complaints team . Imagine the vulnerable people being taken advantag

  • toryhater69
    ryan (@toryhater69) reported

    san miguel in one hand, plusnet customer service advisor in the other 💯💯💯

  • Plusnet
    Plusnet (@Plusnet) reported

    @secretspartacus Hi there, I'm sorry you've had a few issues getting a response from us we've been a tad chocka as of recently. We aren't looking at doing a social tariff I'm afraid. We don't want to lose you as a valued customer either but understand that money is tight. -Em -Plusnet Sheffield