Plusnet Outage Report in Lightwater, Surrey, England
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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.
Full Outage Map
E-mailProblems in the last 24 hours in Lightwater, England
The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lightwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Plusnet. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Plusnet users through our website.
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Internet (65%)
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Wi-fi (16%)
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E-mail (10%)
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Total Blackout (8%)
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Phone (1%)
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TV (1%)
Live Outage Map Near Lightwater, Surrey, England
The most recent Plusnet outage reports came from the following cities: Staines, Egham, Windsor and West Drayton.
| City | Problem Type | Report Time |
|---|---|---|
 Staines |
Total Blackout | |
| Egham |
Wi-fi | |
| Windsor |
||
| West Drayton |
Wi-fi | |
| Slough |
Wi-fi | |
| Walton-on-Thames |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Plusnet Issues Reports Near Lightwater, England
Latest outage, problems and issue reports in Lightwater and nearby locations:
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@nsbarrow Yeah! No one's going to give me a faster service than any other as it seems cables round here are crap, despite it being a commuter town to London. Plusnet worked out at a good price even if I cancel early (unsure how long I'll be living here). Good to hear, thanks!
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⌬Nessa Carson
(@SuperScienceGrl) reported
from
Bracknell, England
@AnnaCupani I have had a good time with PlusNet. Only been with them for 5 months but no issues other than some teething problems with setup that didn't seem to be their fault. Before that I was with BT - even though they're technically the same company, BT was wayyyyyyy worse at every step
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Carlitos del Grana
(@carlospinto08) reported
from
Twyford, England
@Plusnet Your customer service si rude justo lo let you know, i spoke with someone called Brandon about a cancellation and he was laughing at me because apparently I was going to have the same problem with every other company. Happy that I left you!
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Clare Revell 📚💙
(@ClareRevell) reported
from
Woodley, England
Is @Plusnet down?
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🐷🐮🐑 vegan 🐬🐥🐰
(@rallen444) reported
from
Farnborough, England
@nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho
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Clare Revell 📚💙
(@ClareRevell) reported
from
Woodley, England
@MichaelSnasdell We’ve been with @Plusnet since 2003. Excellent customer service and based in the UK too
Plusnet Issues Reports
Latest outage, problems and issue reports in social media:
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Joshua Oates
(@joshuaoates1993) reported
@Plusnet Was told to upload a receipt to a complaint online but can’t find anywhere to do this and replying to complaint email says go online?
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LCtrlAltDel
(@lumynosyty) reported
@mrmumbl35 @EddyThomas1997 You are aware that BT are the service provider for both EE and Plusnet. The only 2 main hardline service providers in the UK are BT and Virgin. All the other providers use their physical services all you are effectively doing is changing front facing company you deal with.
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Martin_D_Williams
(@_MartinDW) reported
@Plusnet Perhaps less time on joke tweets and more time fixing poor internet stability!!
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tu123
(@hariatv) reported
@plusnethelp I switched to Plusnet Mobile last week and received a new sim in the post on 13th April. I still have not received an activation message and having contacted plusnet customer services, they could find no record of my order despite having taken payment upfront!
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Lauren Hurford
(@lozphie) reported
@plusnethelp Hi Chris! I’m not even going to bother. We’ve got so many notes and complaints on our account already it wouldn’t achieve anything. I’m SO disappointed in the service we’ve had and I definitely wouldn’t recommend Plusnet 😡
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Drea 🇿🇼🇬🇧
(@andiewills) reported
@Plusnet @plusnethelp are THE worst service providers I ever came across. Avoid like the plague.
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Is that OK given the climate emergency? 💚☮️
(@benaldo) reported
@plusnethelp You (a) can't help me at all or (b) can't help me via twitter? (a) Why not? It's Plusnet I get put through when trying to make a phone call... (b) Why not, and why not tell me which support platform you can assist me via?
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Will Yeates
(@WYeates) reported
Argh. My internet provider @Plusnet has gone down every day for six days now... big problems... and hours to get through to anyone...
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huesbnb.co.uk
(@huesbnb) reported
How can a business go from great customer service @plusnethelp to useless in such a short time, yes “it’s Covid”, but we are all in the same boat!!.... live chat hasn’t been working for months and never a reply via Twitter messaging.... time to move on from @plusnet I think 🤔
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Kim h
(@Kimh17054704) reported
The most appalling service in years! I moved into a new flat on the 26th March. And as of today, still have broadband, despite alerting JLB to my move 13th March. I've spent the past 3 weeks calling, emailing, nada. I An absolute disgrace. JL should run a mile from Plusnet