Plusnet

Plusnet Outage Report in Lightwater, Surrey, England

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Plusnet plc is a British quad play internet service provider; providing broadband using DSL and fibre technology, landline, digital television and Mobile services. Plusnet is part of BT.

Problems in the last 24 hours in Lightwater, England

The chart below shows the number of Plusnet reports we have received in the last 24 hours from users in Lightwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Plusnet Outage Chart in Lightwater, Surrey, England 04/01/2026 14:20

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Most Reported Problems

The following are the most recent problems reported by Plusnet users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. E-mail (8%)

    E-mail (8%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. Phone (1%)

    Phone (1%)

  6. TV (1%)

    TV (1%)

Live Outage Map Near Lightwater, Surrey, England

The most recent Plusnet outage reports came from the following cities: Staines, Egham, Windsor and West Drayton.

Loading map, please wait...
City Problem Type Report Time
United KingdomStaines Total Blackout
United KingdomEgham Wi-fi
United KingdomWindsor E-mail
United KingdomWest Drayton Wi-fi
United KingdomSlough Wi-fi
United KingdomWalton-on-Thames E-mail

Community Discussion

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Plusnet Issues Reports Near Lightwater, England

Latest outage, problems and issue reports in Lightwater and nearby locations:

  • SuperScienceGrl ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @nsbarrow Yeah! No one's going to give me a faster service than any other as it seems cables round here are crap, despite it being a commuter town to London. Plusnet worked out at a good price even if I cancel early (unsure how long I'll be living here). Good to hear, thanks!

  • rallen444 🐷🐮🐑 vegan 🐬🐥🐰 (@rallen444) reported from Farnborough, England

    @nw_nicholas @Plusnet I was with them for 3 years... no price increase, no issues... connection was a bit slow sometimes tho

  • carlospinto08 Carlitos del Grana (@carlospinto08) reported from Twyford, England

    @Plusnet Your customer service si rude justo lo let you know, i spoke with someone called Brandon about a cancellation and he was laughing at me because apparently I was going to have the same problem with every other company. Happy that I left you!

  • SuperScienceGrl ⌬Nessa Carson (@SuperScienceGrl) reported from Bracknell, England

    @AnnaCupani I have had a good time with PlusNet. Only been with them for 5 months but no issues other than some teething problems with setup that didn't seem to be their fault. Before that I was with BT - even though they're technically the same company, BT was wayyyyyyy worse at every step

Plusnet Issues Reports

Latest outage, problems and issue reports in social media:

  • negativeaiden Aiden (@negativeaiden) reported from Shrewsbury, England

    @Plusnet 👋 Hi there. Major WiFi issues tonight, and I can't connect to my PNH1 router to try switching off 5ghz channel. Getting to the end of my tether on this one. Please help!

  • Alanw47 Alan Wright (@Alanw47) reported

    @stripeplus1 @MarkH_Photo @virginmedia I've been with Plusnet for years. Well priced, owned by BT but cheaper, fast, reliable service, shame their router is shite tho, got me a mesh now

  • PRHat751 Peter Rawl (@PRHat751) reported

    @plusnethelp Plusnet is poo. Case opened but nothing done. No signal, no customer service.

  • miriamkirkp miriam kirkpatrick (@miriamkirkp) reported

    @TalkTalk I did and got ignored plus I don't care about it anymore. I'm happy with plusnet and they customer service and service they provide. Thanks but no thanks not getting involved with talk talk again not worth the hassle or stress, case closed for me

  • ebrousse Emmanuel Brousse (@ebrousse) reported

    @Plusnet couldn’t wait to move my Fibre Broadband back to you - I used to be with you years ago with no issues! but what a disappointment.... slow, unreliable and actually worst than my previous one!

  • cavatica_copy Charlotte Gunnell (@cavatica_copy) reported

    Hey @OpenreachHelp @WeAreOpenreach, I've been waiting 1mo for an appt today (rescheduled by you from 22nd) and your engineer or support didn't call to say it was cancelled. I've been waiting in all day and still no internet. Without it I can't work or study from home. Cc @Plusnet

  • RJ9320 Rick J (@RJ9320) reported

    @Maverick177uk @ricktaylor1987 Plusnet great , avoid Sky wish I’d never moved to them from plusnet.

  • BogBrush_ Dog (@BogBrush_) reported

    @ShippersUnbound @LutineBelle @virginmedia I’m with Plusnet too. When the router they provided didn’t reach all corners of my house they sent a cheque so I could buy a better one. Couldn’t recommend enough. Was with virgin previously and the customer service standards are worlds apart.

  • adam2102 Adam (@adam2102) reported

    @plusnethelp my parents are currently with plusnet broadband and have upgraded to fibre with plusnet (activation date 11th January). The router has already arrived and my parents will need my help setting up the router. Am I able to set up the router ahead of activation day?(1/2)

  • LutineBelle Lutine Belle (@LutineBelle) reported

    @ShippersUnbound @virginmedia I don’t know if this is helpful to you, Tim, as I don’t know where you live and what media package(s) you have, but our internet service and landline provider for many years has been John Lewis, who use PlusNet to deliver the services, and we have had no cause for complaints.