Post Office Outage in Seaforth, Sefton, England

@EmmaJessonTV @PostOffice @RoyalMail My complaint and sorry letter took about 3 months total to get done as they had to wait 21 days for it to be classed as item not received and then it's own investigation.

Dear @PostOffice **** YOU! Your website tells me that your branch will provide me with a slip for the CN23 form but guess what, they never had and never seen one.

@PostOffice Which is miles away with no bus service to get to, for the elderley and most vulnerable. Hours of opening was is also reduced to what the Saltney branch opening.

@PostOffice this broadband is doing head in keeps going off all day long called up Monday an supposed to have an engineer come to fix it an heard nothing.!! Having bad issues with this. Kind of annoying..!!

@PostOffice I didn’t receive an email from anyone. I received a letter from customer relations in response to my complaint.

Hey @PostOffice I paid for travel currency to be delivered to my local PO but it never arrived. I’m off on holiday tmw & now have no money to spend as refund takes 7 days.. #travel #tbloggers

@PostOffice Broadband customer service is an absolute joke! @Ofcom

@tigrah @PostOffice The tape costs money! Post Office Ltd doesn't supply stationary for customer use so us branches have to buy it ourselves. I understand it sounds petty but If 10 customers a day did the same, it all adds up especially where branches are already struggling to cover costs

@PostOffice Understandable but not helpful. I cannot have my parcel ready if I am purchasing packaging materials at the post office itself. I think it would be sensible to provide quick service like tape or pens. But I also know you don't have any control over that.

@PostOffice Customer service on Sunday. Last update on Saturday was that they would provide an update within 48 hours.

@PostOffice The initial total outage was addressed & everything went back to the previous status on Wednesday. Which didn't fix the original problem. This time we've been calling for updates.

Whoops! They did it again. Second weekend in a row of "fixing" an intermittent phone problem. @OpenreachHelp said @PostOffice phone & broadband would be down for a couple of hours Saturday. Still down on Monday afternoon.

@PostOffice Thank you! Service I got from L&G last year was polar opposite when trying to make a claim for medical reasons. I think the man I spoke to was adam he was a great help! Would definitely recommend using post office travel insurance.

@PostOffice Well, I never did hear from anyone.