Is Santander down in Sunderland, England?

Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Report a Problem

Full Outage Map

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Santander. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

1. 

   Mobile App (51%)

2. 

   Website (23%)

3. 

   Transactions (10%)

4. 

   Login (10%)

5. 

   Transfer (3%)

6. 

   Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

• sally🌻🇺🇦😷#FBPPE 🇪🇺 (@Kinsal2) reported 12 minutes ago from Chester-le-Street, England

  @MorganBroadcast @santanderuk I have just shown her your tweet and she has sensibly decided against an account with @santanderuk . The last thing anyone should feel is that this is the kind of Customer Service that you would recieve if you found yourself the victim of a crime.

• Dana (@dana1smith) reported 41 minutes ago from Sunderland Bridge, England

  @santanderuk is there still a problem with card payments ?

• Daniel (@danieljohnallis) reported 41 minutes ago from Gateshead, England

  Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• lizzie crow (@lizzibakingbird) reported 2 seconds ago

  @lickedspoon She’s not answering calls for @santanderuk is she? I’ve been holding for 3 hours and 10 minutes - surely this level of customer service could only be attributed to someone with her organisational ability?

• 5 (@alex_bloomfield) reported 15 seconds ago

  @santanderuk probably the worst bank in the UK??? @financialombuds @TheFCA some serious KYC issues to investigate there

• sarah duggan (@sarahjaduggan) reported a minute ago

  @santanderukhelp @santanderuk over 17hours on hold over 3 days and keep getting cut off before I get through Had our DIP before the announcement, dream home lined up and feels like it's going to fall through our fingers because I can't get you on the phone - help?

• Simon Goldman (@goldie_oz) reported a minute ago

  Patience wearing thin with @santanderuk @TfL bike hire scheme. The tech was always terrible but now an effective multiple-fold price increase (£2 per day to £1.65 per hire) a massive disincentive for cycling (?!) and with hire stations that don’t recognise credit/debit cards

• mark smith (@miff09) reported 4 minutes ago

  @santanderuk worse customer service ever, 4 hours on hold. You would answer if I owed you money.

• mayfairbeats (@mayfairbeats) reported 7 minutes ago

  @NatWest_Help your apps a joke, I try to access it on my samsung S10e and all I get is a purple screen. Don't say have you tried reinstalling it because I've done that about 10 times as well as clear cache and cookies. @santanderuk looking kinda peng rn might switch

• mel colmer (@sootie1978) reported 8 minutes ago

  @santanderuk over 30 mins on hold so far...shocking customer service...and no end in sight!

• Gillian Hill (@Gill_WWA) reported 12 minutes ago

  @MartinSLewis can you help us? No one seems to be able to get through to @santanderukhelp @santanderuk and this is causing huge issues for us. We are waiting hours on end for calls to be answered and often calls are dropped. Even the complaints line isn’t being manned!

• Andrew Pearson (@AndrewTP94) reported 13 minutes ago

  @santanderuk I've confirmed to you over the phone that transactions in Amsterdam are genuine and you're continuing to block me from withdrawing money from my account. I need to pay for my hostel this evening!

• ally 💫 (@alzix) reported 13 minutes ago

  @santanderuk I’ve been trying to get through to your investments team since Saturday and have been on hold for 20 mins at a time each day. Is there any other way to close a help to buy ISA because I cannot go into a branch as I work and they are closed when I am not working