Santander

Is Santander down in Sunderland, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Sunderland, England 01/16/2026 03:15

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (56%)

    Mobile App (56%)

  2. Login (16%)

    Login (16%)

  3. Website (14%)

    Website (14%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (4%)

    Withdrawals (4%)

Community Discussion

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Santander Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • sorchaodonneII sorcha (@sorchaodonneII) reported from Sunderland, England

    Anyone who banks with @santanderuk having issues with payments declining due to the 3D authentication failing, but it’s not actually giving you an OTP or asking you to authorise the payment on the santander app? Don’t know what to do 🫠

  • Kinsal2 sally🌻🇺🇦😷#FBPPE 🇪🇺 (@Kinsal2) reported from Chester-le-Street, England

    @MorganBroadcast @santanderuk I have just shown her your tweet and she has sensibly decided against an account with @santanderuk . The last thing anyone should feel is that this is the kind of Customer Service that you would recieve if you found yourself the victim of a crime.

  • danieljohnallis Daniel (@danieljohnallis) reported from Gateshead, England

    Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!

  • dana1smith Dana (@dana1smith) reported from Sunderland Bridge, England

    @santanderuk is there still a problem with card payments ?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • SimmySinclair Sinclair (@SimmySinclair) reported

    @santanderuk trying to use the online chat service to make a complaint about my experiences yesterday as your phones lines are all busy. But there is no way to complain online 🙄

  • beanyman82 Ian Bean (@beanyman82) reported

    @santanderuk @santanderukhelp disappointed not to have received a response to my earlier tweet. Terrible customer service.

  • Agnelofransisco Agnelo (@Agnelofransisco) reported

    @santanderuk Application for a personal loan was accepted at 3% interest being a 123 customer with the bank. When I was about to sign the agreement realized that the loan was given at 24.90% Why could you not inform me before doing my credit check rating Whom can I complain to ?

  • dee_gemma Gemma Dee (@dee_gemma) reported

    @santanderuk my debit card is not working since yesterday. I have tried to call your phone lines but the line drops every time during the recorded message and your chat facility is sending me in circles thinking my card is blocked or stolen. Please help.

  • Dee47643016 Dee (@Dee47643016) reported

    @santanderuk It’s not working now!!!

  • Sammie832Sh samantha harrison (@Sammie832Sh) reported

    @santanderuk your systems are down again! What is going on?

  • CryptoBitcoinM3 Bitcoin Joker (@CryptoBitcoinM3) reported

    @santanderuk Still not working for me.

  • djsayers01 Daniel Sayers (@djsayers01) reported

    @santanderuk still having issues with the app, says server not responding, is there still work ongoing?@santanderukhelp

  • 4r5ty69 Lesleysdaughter#DontlistentoBoris (@4r5ty69) reported

    @santanderuk Well it bloody well isn’t up and running. My daughter and 8 year old granddaughter have had no access to their account since Friday! My friend also cannot transfer money from his account! What the hell is going on?

  • Teddy68326999 Ted (@Teddy68326999) reported

    @santanderuk I raised this issue a while ago now and I’m still “out of pocket” why hasn’t anything been done?