Santander

Is Santander down in Sunderland, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Sunderland, England 12/14/2025 09:45

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (41%)

    Mobile App (41%)

  2. Login (27%)

    Login (27%)

  3. Transactions (14%)

    Transactions (14%)

  4. Website (14%)

    Website (14%)

  5. Withdrawals (5%)

    Withdrawals (5%)

Community Discussion

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Santander Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • danieljohnallis Daniel (@danieljohnallis) reported from Gateshead, England

    Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!

  • dana1smith Dana (@dana1smith) reported from Sunderland Bridge, England

    @santanderuk is there still a problem with card payments ?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • davidvikingflag David drury (@davidvikingflag) reported

    @santanderuk are your call centre’s working from home , ive rang afew times now and 1 they dont listen to why ive rang and 2 i was on for over 15 mins on hold . Seems to me people need to get back into offices or have cameras on to see people are actually working

  • nikitacastrorjs nikitacastrorjs (@nikitacastrorjs) reported

    @santanderuk You guys just depleted a top up of 15GBP and gave me no solution. We are in the fckn digital era, why do I need to make stupid phone calls of more than an hour to access my hard-earned money?

  • andy_richards1 Andy Richards (@andy_richards1) reported

    @santanderuk If you introduce a shiny new customer benefit platform such as Boosts, it may be worthwhile making sure the links to the retailers actually work….🙄

  • _NoNahNope_ No (@_NoNahNope_) reported

    @santanderuk Just buy Bitcoin only and send it to your hard ware wallet so no one can get it and no bank can mess with it or block your account.

  • davidmetcalf30 David Metcalf (@davidmetcalf30) reported

    @AdrianBethune @santanderuk We also had a similar issue on our mortgage with @Santanderuk and ended up with Halifax. The trouble these days is that so much of banking is run of algorithms rather than human input - fine most of the time but doesn't allow for any common sense or perspective.

  • Rashmi2507 Rashmi Jain (@Rashmi2507) reported

    @santanderuk Very disappointed service from @santanderuk - twice submitted KYC documents and once in person in branch - still temp block on account and mortgage pmt didn’t go. Bad on credit rating - call center takes hrs to connect, chat can’t help- not sure what to do? Pls hlp Mike Rigner

  • DJRenoir Rob (@DJRenoir) reported

    @santanderuk I’m also getting problem setting up Boosts when I go from set up page 2 to 3. Can you tell me if Fitbit is on their as I am delaying a purchase I need to make. Thanks.

  • gigiliz12 Lizz🏅🏅 (@gigiliz12) reported

    @markwass @santanderuk Message 👉 @LordHelp07 For Help ASAP

  • woolhatwoman woolhatwoman (@woolhatwoman) reported

    @WarphobblerKaz @santanderukhelp Ooh. NOT good, Kaz. @santanderuk and their help bods need to see what's gone wrtong xxx

  • FeralMother44 🫶🏼Sarah ‘Hope Is Everything’ Dalton🫶🏼 (@FeralMother44) reported

    @AdrianBethune @santanderuk Oh no!! Beyond frustrating - we used theHalifax’s mortgage services with no issues and moved in August - hope it can all be fixed for you xx