Santander

Is Santander down in Sunderland, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Sunderland, England 11/18/2025 12:10

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (53%)

    Mobile App (53%)

  2. Website (27%)

    Website (27%)

  3. Login (20%)

    Login (20%)

Community Discussion

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Santander Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • danieljohnallis Daniel (@danieljohnallis) reported from Gateshead, England

    Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!

  • dana1smith Dana (@dana1smith) reported from Sunderland Bridge, England

    @santanderuk is there still a problem with card payments ?

  • Kinsal2 sally🌻🇺🇦😷#FBPPE 🇪🇺 (@Kinsal2) reported from Chester-le-Street, England

    @MorganBroadcast @santanderuk I have just shown her your tweet and she has sensibly decided against an account with @santanderuk . The last thing anyone should feel is that this is the kind of Customer Service that you would recieve if you found yourself the victim of a crime.

  • sorchaodonneII sorcha (@sorchaodonneII) reported from Sunderland, England

    Anyone who banks with @santanderuk having issues with payments declining due to the 3D authentication failing, but it’s not actually giving you an OTP or asking you to authorise the payment on the santander app? Don’t know what to do 🫠

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • mdsa92 A (@mdsa92) reported

    @santanderuk why is it borderline impossible to use your website for anything but the simplest of tasks? Constant crashing makes it impossible to do anything

  • brichas2009 Brian Chaston (@brichas2009) reported

    @santanderuk @Lady_Boss_Lisa I have just received your patronising email regarding your “virtual event” due to my local branch closing. I don’t need help with online banking, thank you. What I do need is a bank which tells the truth! 😡😡

  • hallen76 Helen Allen (@hallen76) reported

    @santanderuk trying to get help from your online service about setting up a student bank account is as bad as using a chocolate kettle to boil water! Absolutely useless! Why can’t I speak to a human!

  • SiBlack82 Simon Black 🇬🇧 (@SiBlack82) reported

    @santanderuk 2 factor authentication is 💩. I've changed all my online card purchases to my other debit card as yours won't let me buy anything without it, regardless of how many times I use it on any specific website. Awful idea, better security or not.

  • JDee1235 _JD 💜_ (@JDee1235) reported

    @santanderuk Would you be able to help me? I purchased a phone from @QuickMobileFix on Boxing Day last year and they didnt send me the phone. They have fobbed me off with different dates when they will pay me back and promised I wd receive funds today and haven't.#QuickMobileFix

  • cal1612 Holly Calvert (@cal1612) reported

    @santanderuk THE WORST Bank to get through to......waited 17 minutes to get through to someone. Phones ended up ringing and they NEVER answered. All I wanted to know was whether my Credit Card was still Active so I could deal with a Family emergency - Well Done Guys...Top Service

  • niallerc NiallerC (@niallerc) reported

    @Foodanddrinkfed @santanderuk That was for 2020 when you hadn't even left the union. 2 pages in and it states January exports down 75% and F&D exports to Ireland dropped from 18% to 5% and that's before rules on composite foods are factored in.

  • ancell_david David James Ancell (@ancell_david) reported

    @santanderuk It would be useful to continue your policy of paying DD’s when they have been covered by funds in the morning prior to the their return mid morning Many businesses would welcome this support and it would be a positive help in difficult times

  • JoannaE12344612 Joanna Evans (@JoannaE12344612) reported

    @santanderuk You have stolen my £30,000!! You have had all the evidence you have asked me for, kept changing the goal posts and still I cannot access MY OWN FUNDS... no timescale for this, no one can speak to you now! Sorry NO enough is enough, it is my money and I want access

  • bluebean76 Mask wearing blue bean 💙 (@bluebean76) reported

    @MuradQureshiLDN @santanderuk @CityWestminster How awful. Hope everyone is okay.