Santander

Is Santander down in Sunderland, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Sunderland, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Sunderland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Sunderland, England 02/11/2026 21:00

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (61%)

    Mobile App (61%)

  2. Login (13%)

    Login (13%)

  3. Website (11%)

    Website (11%)

  4. Transactions (10%)

    Transactions (10%)

  5. Withdrawals (3%)

    Withdrawals (3%)

  6. Transfer (2%)

    Transfer (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Santander Issues Reports Near Sunderland, England

Latest outage, problems and issue reports in Sunderland and nearby locations:

  • dana1smith Dana (@dana1smith) reported from Sunderland Bridge, England

    @santanderuk is there still a problem with card payments ?

  • sorchaodonneII sorcha (@sorchaodonneII) reported from Sunderland, England

    Anyone who banks with @santanderuk having issues with payments declining due to the 3D authentication failing, but it’s not actually giving you an OTP or asking you to authorise the payment on the santander app? Don’t know what to do 🫠

  • danieljohnallis Daniel (@danieljohnallis) reported from Gateshead, England

    Sort it out @santanderuk since you changed from Visa to Mastercard, it’s been nothing but issues. My account isn’t working today. Good job this isn’t my main account and I have a couple of current accounts with other banks. As soon as my savings interestrate runs out I’m leaving!

  • Kinsal2 sally🌻🇺🇦😷#FBPPE 🇪🇺 (@Kinsal2) reported from Chester-le-Street, England

    @MorganBroadcast @santanderuk I have just shown her your tweet and she has sensibly decided against an account with @santanderuk . The last thing anyone should feel is that this is the kind of Customer Service that you would recieve if you found yourself the victim of a crime.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • sarlat123 Hilary (@sarlat123) reported

    @santanderuk appalling service held in for 31 minutes and call still not answered

  • FrancesKoneill Frances (@FrancesKoneill) reported

    @santanderuk Could you please tell me wht after 2 hours online and by phone no one can issue a card

  • katieb2008 Katie Barrett (@katieb2008) reported

    @santanderuk @mortgage_key My house purchase is due to complete today and is now looking like it’s going to fall through because of poor service and what looks like deception from one of you. Which is it?

  • StellarPlanet Hannah Wakeford (@StellarPlanet) reported

    Was on hold with @santanderuk for an hour before the phone started ringing then went to a voicemail. Now trying to get through again, all while being locked out of the account with no other way to resolve the issue.

  • MAK_Autohaus Mohammed Khan محمد خان (@MAK_Autohaus) reported

    @santanderuk do you offer a webchat service?? I generally use online banking, but my query can be dealt with online so subsequently called the customer service number after a 28 min wait. Handler answered, said hello and a second later, hung up. 👎

  • ForestSoph ForestSoph (@ForestSoph) reported

    I have used online banking for many years and never needed a mobile phone. Now you have changed something and I cannot access my account. @santanderukhelp UK law demands that you allow equal access regardless of disability. #Santander #DisabilityDiscrimination #SantanderUK

  • john_moysen John Moysen (@john_moysen) reported

    @santanderuk Apparently they no longer answer phone calls no matter how urgent the problem! How do I transfer my business to another bank?

  • zoeisbored Zoe (@zoeisbored) reported

    @santanderuk seem to have zero support staff on call today...

  • AutisticScribe The Autistic Scribe (@AutisticScribe) reported

    I am putting together an article for publishing following a report of you not allowing access to your services for people who have a disability which prevents them being able to use a telephone, @santanderuk @santanderukhelp. Would you like to make any comments for the article?

  • AntonyRowell Antony Rowell (@AntonyRowell) reported

    Big shout-out to @santanderuk for being the worst customer support department on the planet. 2 months waiting for a credit card application and get told I'm ineligible after 6 other people from the same department telling me I'm eligible and it's on the way. Avoid at all costs