Santander status: access issues and outage reports

Problems in the last 24 hours in Studley, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Studley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Studley, England

Latest outage, problems and issue reports in Studley and nearby locations:

• 
  Luke Walker (@Walks_Luke) reported 34 minutes ago from Solihull, England

  @santanderukhelp 14:58 Exactly 2 Hours Still Nothing @santanderuk <——- Worst Bank Ever @santanderukhelp <——- Worst Customer Service Ever

• 
  Jo (@josephineinnit) reported 34 minutes ago from Solihull, England

  @Nigsy2008 @santanderuk I'm in the same position. Just gonna **** them off now.

• 
  Jo (@josephineinnit) reported 52 minutes ago from Solihull, England

  @santanderuk your app down again, too many times now. Kept my account with you open, but enough is enough.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ian Melville (@irmelville) reported 7 minutes ago

  @santanderuk how the hell is someone supposed to get any help.. phone call.. on hold for ages... online chat... passed off to await someone.. for ages... your X help address.. no response... this is appalling

• 
  Laura odell (@lauraodell13) reported 8 minutes ago

  @santanderuk I have been trying to contact customer service for a few days now, my account has been blocked. Please can someone contact me asap

• 
  Mattster (@MattsterT3) reported 9 minutes ago

  @santanderuk your phone queuing system is customer-hostile. Telling a caller that the queue is “More than 5 mins” when in fact it’s >45mins isn’t very helpful. Making customers wait 45mins and then simply dropping their call? Hostile. * repeatably - yes I checked!

• 
  Spam1965 (@NareyPamel6757) reported 10 minutes ago

  @DrChrisParry @santanderuk Join Nationwide, never had a problem with them.

• 
  Shirley (@SJacks61) reported 17 minutes ago

  My husband died. The administration is difficult at the best of times (and these are my worst of time) but @santanderuk has been superb and @HSBC_UK absolutely awful - they could learn so much from Santander.

• 
  Simon (@aSimonDavies) reported 19 minutes ago

  @santanderuk how does a customer contact you about a stolen card when your phone centres are closed?

• 
  Daffa Daffer (@Daffa_Daffer) reported 20 minutes ago

  @santanderuk 45 minutes wait - so far - on your fraud line. Employ some staff will you. This is an abysmal level of 'service'.

• 
  Bonnie🫡and Clyde 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ElznGaz) reported 26 minutes ago

  @santanderuk have you a problem updating balances after transfers ?

• 
  Stumpysaurus🦖KPSS (@StumpyRabbitt) reported 28 minutes ago

  I'm being asked to provide ID via driving licence or passport and a face scan to GET INTO MY EXISTING BANK ACCOUNT. And I have three days to do it or my access to my own money could be restricted. Anyone else? Why? @santanderuk

• 
  Aluminium Frank (@aluminiumfrank) reported 29 minutes ago

  @santanderuk my wife who has been with you for years is getting notifications to update her details. We have tried on the unresponsive app to do this eventually ringing the 0330 number for help.. the guy was hopeless… 🎵time to say goodbye🎵perhaps