Santander status: access issues and outage reports

Problems in the last 24 hours in Solihull, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Solihull, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Solihull, England

Latest outage, problems and issue reports in Solihull and nearby locations:

• 
  Steve Whittington (@stevewhittbrum) reported 6 minutes ago from Birmingham, England

  @santanderuk seems like you have a major issue? Can not pay with card or access account

• 
  Glitter JoJo 💙 #FBPE #JohnsonOut (@heritage_jo) reported 11 minutes ago from Birmingham, England

  ...@santanderuk took the settlement amount from my bank account. Almost £10,000. Eight days later, Santander have still not received the @webuyanycar amount. I am out of pocket. I have been trying to speak to someone, but as 'online Co' they do not have a dedicated customer..

• 
  Glitter JoJo 💙 #FBPE #JohnsonOut (@heritage_jo) reported 15 minutes ago from Birmingham, England

  ... Service number. I've tweeted them, DMd them on all social media platforms, but apart from a curt response on FB DM saying amount paid 26 August, with no other details, and no proof of payment, no one has contacted me. The amount has NOT been received by @santanderuk and they

• 
  Jo (@josephineinnit) reported 22 minutes ago from Solihull, England

  @santanderuk your app down again, too many times now. Kept my account with you open, but enough is enough.

• 
  D.P. Williams #StandwithUkraine 🇬🇧 🇺🇦 (@Star_Mix_1982) reported 30 minutes ago from Birmingham, England

  @santanderuk 7 miles to Corporation Street branch - neither ATMs accepting deposits - 7 miles home - waste of time. Rubbish service as per normal.

• 
  Luke Walker (@Walks_Luke) reported 30 minutes ago from Solihull, England

  @santanderukhelp 14:58 Exactly 2 Hours Still Nothing @santanderuk <——- Worst Bank Ever @santanderukhelp <——- Worst Customer Service Ever

• 
  Diane Davies (@DiDav246) reported 32 minutes ago from Coventry, England

  @santanderuk my grandson saves his hard earned cash with you He paid in 450 to a machine in Coventry a member of staff saw him do this. Error message showed only £235. This was queried following day but they insist machine has verified it Remember Post office fiasco Shoddy work

• 
  Jo (@josephineinnit) reported 41 minutes ago from Solihull, England

  @Nigsy2008 @santanderuk I'm in the same position. Just gonna **** them off now.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ***✊🏻🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇺🇸🇮🇪🇦🇺✊🏻 (@GitNo1Baby64) reported 6 minutes ago

  @santanderuk @TSB HOW ******** AM I SUPPOSED TO DEPOSIT A CHEQUE WITH MY PHONE WHEN YOUR ****** APP DOESNT ******* WORK!!!!!!

• 
  Dorset Gooner (@dorset_gooner) reported 9 minutes ago

  So @santanderuk cards not working @AintreeRaces frustrating but will they take cash? No! No common sense at all Day ruined 👍👏🏻

• 
  SoftwareLife (@Mindfulness2050) reported 10 minutes ago

  @santanderuk Why AI is really dangerous for all it’s clients esp Banks is first AI companies will ask clients to fire their employees and then 5yrs down the line AI companies will ask Clients huge huge forcefully COST for Maintaining it as AI code is very complex ! Bcoz of job cuts economy 👎

• 
  Oasis (@Oasisrvti) reported 13 minutes ago

  I wonder how long il be tweeting about how awful @santanderukhelp @santanderuk is and how much more they’re going to lie & do nothing. 4 days in counting. Access blocked, they have information, they are to lazy to review, staff say right to complain. Full of 💩

• 
  Cornwall ⭕️‘s. (@postmanpat1965) reported 15 minutes ago

  @santanderuk yes, but why cant we do it on the app? thats what i asked. some people dont always have access to a computer

• 
  steven jackson (@Archtech_design) reported 16 minutes ago

  @santanderuk Unfortunately she has tried that your colleagues offer no solution other than cancel the card she is waiting for and Santander will issue another one! In essence she hasn’t had access to her own money why for 2 weeks now!! Do you think that is acceptable?

• 
  Pughy (@Pughy29) reported 17 minutes ago

  @dazzgedd73 @santanderuk We've been with them since the Abbey National days too and unfortunately I have to agree with the poor service. Currently trying to move an ISA which should be easy. Customer service has been dreadful

• 
  Marc Smith 🦊 (@marcuspolo1981) reported 17 minutes ago

  @MartinSLewis Tried switching my @santanderuk current account but they always block it

• 
  Lee Bee 💙💙💙 (@LeeBee39) reported 21 minutes ago

  @santanderuk clearly in either a cyber attack or major infrastructure issues! What is it? Your customers NEED to know - especially when one of your junior fraud callers said YES you are undergoing a cyber incident! Want me to post more of the call?

• 
  Chris May (@cp_ma24524562) reported 28 minutes ago

  @santanderuk @santanderukhelp I keep getting notifications saying I need to confirm my identity, then in my app nowhere to do it HELP