Is Santander down in Solihull, England?
Some problems detected
Users are reporting problems related to: mobile app, website and transactions.
Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.
Full Outage Map
TransactionsProblems in the last 24 hours in Solihull, England
The chart below shows the number of Santander reports we have received in the last 24 hours from users in Solihull and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 01: Problems at Santander
Santander is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Santander users through our website.
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Mobile App (58%)
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Website (13%)
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Transactions (12%)
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Login (12%)
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Withdrawals (3%)
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Transfer (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Santander Issues Reports Near Solihull, England
Latest outage, problems and issue reports in Solihull and nearby locations:
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Luke Walker
(@Walks_Luke) reported
from
Solihull, England
@santanderukhelp 14:58 Exactly 2 Hours Still Nothing @santanderuk <——- Worst Bank Ever @santanderukhelp <——- Worst Customer Service Ever
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Glitter JoJo 💙 #FBPE #JohnsonOut
(@heritage_jo) reported
from
Birmingham, England
... Service number. I've tweeted them, DMd them on all social media platforms, but apart from a curt response on FB DM saying amount paid 26 August, with no other details, and no proof of payment, no one has contacted me. The amount has NOT been received by @santanderuk and they
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Glitter JoJo 💙 #FBPE #JohnsonOut
(@heritage_jo) reported
from
Birmingham, England
...@santanderuk took the settlement amount from my bank account. Almost £10,000. Eight days later, Santander have still not received the @webuyanycar amount. I am out of pocket. I have been trying to speak to someone, but as 'online Co' they do not have a dedicated customer..
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Diane Davies
(@DiDav246) reported
from
Coventry, England
@santanderuk my grandson saves his hard earned cash with you He paid in 450 to a machine in Coventry a member of staff saw him do this. Error message showed only £235. This was queried following day but they insist machine has verified it Remember Post office fiasco Shoddy work
Santander Issues Reports
Latest outage, problems and issue reports in social media:
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jacky hodges
(@jacky_hodges) reported
10 days waiting for @santanderuk to unblock my account even though I have passed all their financial tests 5 times over. Surely I should have access to my own money. They tell me I have a case worker but I've still had no communication from them. #poorcustomerservice
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sarah kearney
(@Sarah4xxxx) reported
@santanderuk i am unable to transfer money or use my debit card is there a problem?
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Sinclair
(@LordHuw) reported
@santanderuk Do you ever evaluate your customer service levels? Both Halifax and Lloyds I can speak to someone in 2 minutes. Santander 25 minutes....gave up.
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George
(@EXHAUSTEDPOA) reported
Vulnerable customer-I'm extremely ill I've been in hospital my accounts have been given to my dad as I'm Schizophrenic. @santanderuk no alert Vulnerable customer a month later- "please remove my poa from acc @santanderuk ok, no cross ref or due diligence-allows 300k to be spent.
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Barbara Thomas
(@Scrumpy939) reported
@santanderuk appalling service regarding foreign cheques and help. Will need to wait 6 weeks for money to go in and £10 fee taken well in advance and having to send cheque off ourselves. Definitely changing banks when money finally paid in. Their service has gone well down
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Grammoss #FBPE
(@Gramoss) reported
@santanderuk I’ve been calling you every few days for the last few weeks and hanging up after an hour or two. I’ve tried your online chat service but there’s only a robot there (Sandi). Do you have one day a month, perhaps, when a customer can speak to you or talk online?
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Russ Mainwaring
(@RussMain99) reported
@santanderuk @santanderukhelp my mortgage application has been going on for over 2 months now, I’ve jumped thru so many hoops, full chain is about to collapse, every day we’re told it will be sorted today AA8659190C4. Please help.
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Sam Hosier
(@AutoInfatuation) reported
@DaveCurwen1 @santanderuk Unfortunately our local Santander closed down recently though.
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Mindset Coach Susie Ramroop - writes on leadership
(@SusieRamroop) reported
@santanderuk can you help? I have been trying to get through via phone and keep getting cut off. I can't use my online account as my query is about an action you took upon account closure. Can I converse by message on here please?
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Katy Luboff
(@CustardKaty) reported
@santanderuk #complaint terrible customer service . Promised posted mortgage update not arrived . Unable to contact by phone as on hold hours. No email replies either