Santander status: access issues and outage reports

Problems in the last 24 hours in St Albans, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in St Albans, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near St Albans, England

Latest outage, problems and issue reports in St Albans and nearby locations:

• 
  Jane Tippett (@Janietip) reported 22 minutes ago from Tottenham, England

  @santanderuk is there a problem with on line banking. Logging on and keep loosing connection. Not happening with other websites

• 
  Marc Hartog (@marchartog) reported 25 minutes ago from Radlett, England

  Can’t quite believe I am taking to twitter to get someone @santanderuk to talk to me about a major banking error (theirs) that needs urgent attention. Only been a customer for 40 years. Hours on hold, cut offs, no calls back, for 5 days - just call me @jaydunne81 @santanderukhelp

• 
  PalmerDhiraj (@DhirajPalm9776) reported 26 minutes ago from Harrow, England

  @santanderuk But I am not online with bank account. Can't do online. Can u help in restoring the service pls?

• 
  Marc Hartog (@marchartog) reported 40 minutes ago from Radlett, England

  Can’t quite believe I am taking to twitter to get someone @santanderuk to talk to me about a major banking error (theirs) that needs urgent attention. Only been a customer for 40 years. Hours on hold, cut offs, no calls back, for 5 days - just call me!@jaydunne81 @santanderukhelp

• 
  OD 💚 (@Olivia121994_) reported 47 minutes ago from Harrow Weald, England

  @santanderuk is your app down? Trying to do a transfer and keeps crashing.

• 
  Miss Kristy 🇮🇪 (@MissKristy_LH) reported 52 minutes ago from Tottenham, England

  @MorganBroadcast @santanderuk Nevermind, I have just read through the thread and noticed many @Barclays shout outs all over the thread with responses from them. I will be going there. 👍 Hope this issue gets sorted for you.

• 
  Scott Maintenance (@Scottmaintain) reported 52 minutes ago from Rickmansworth, England

  @santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)

• 
  Patrick Keyte (@PatrickKeyte) reported 55 minutes ago from London Colney, England

  @santanderuk I’ve been trying to apply for a loan all day and once I put the OTP in your site breaks, this has happened numerous times. I can’t use another browser because it asks for a landline number which I do not have.

• 
  Jane palmer (@palmsjane1965) reported 55 minutes ago from Hertfordshire, England

  @alex_thfc22 @Barclays @santanderuk Working in banking you need Santander to deal with it as they will be able to locate the payment, Barclays won’t.

• 
  Ahmed Mohammed (@youvsyoultd) reported 58 minutes ago from Tottenham, England

  @santanderukhelp @santanderuk I’ve contacted your customer service team twice.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  On The Write (@On_The_Write) reported 4 minutes ago

  @DrChrisParry @santanderuk Their customer service is woeful, always has been

• 
  Dave Moss (@DavidMoss315) reported 5 minutes ago

  @santanderuk applied for an Edge Credit Card and asked that the credit limit from my 123 card be transferred over. Told in branch this wouldn't be a problem. Two weeks later after numerous calls/ assurances it would be done I'm still waiting. Getting beyond a joke now.

• 
  Mattster (@MattsterT3) reported 5 minutes ago

  @santanderuk your phone queuing system is customer-hostile. Telling a caller that the queue is “More than 5 mins” when in fact it’s >45mins isn’t very helpful. Making customers wait 45mins and then simply dropping their call? Hostile. * repeatably - yes I checked!

• 
  dazz ii am (@dazzgedd73) reported 6 minutes ago

  Find it hard to believe how poor @santanderuk customer service is, been with them since Abbey National days (40+ years) unbelievably poor, certainly not the bank they were

• 
  debs (@debramcinnes) reported 9 minutes ago

  @santanderuk It’s 12 in the day would someone be in touch soon. He’s now had a text this morning from your bank to say a bill has been missed, causing more distress as he’s no access to the account. Thanks

• 
  Egg Box (@EggBoxOfTricks) reported 11 minutes ago

  @IsntWorkingPod @HeadWarriorTWM @santanderuk D, obvs! Plus terrible optics given the current situation, which although totally unrelated is so jarring with his frivolous & mocking-like tone.

• 
  Tyler (@Empty_With_You) reported 15 minutes ago

  @santanderuk Prevent me from getting access to my money. That you’d prevent my DD’a and bills from being paid. No attempt whatsoever to inform me what was happening with my account. No attempt to confirm Receipt of the emails telling my wife that my account would be blocked for no reason.

• 
  Sheila kirkby (@kirkbysheila28) reported 15 minutes ago

  @santanderuk @StumpyRabbitt @santanderuk why are you doing this to existing customer why not just to new customers? I hope it doesn’t happen to me I have been a customer of yours since you were abbey national 😳

• 
  Matty Hough (@MattyHough2) reported 16 minutes ago

  @santanderuk Hi @santanderuk — I was advised a case handler would contact me after 8am today, but I still haven’t received any email or contact. I remain stranded abroad without access to funds. Please urgently escalate this and contact me immediately

• 
  FootFan (@mhoney1234) reported 19 minutes ago

  @PolitlcsUK Hey @bankofengland - time to lower the base rates so my @santanderuk stop ripping me off. Inflation at 2.8% but the banks are offering a 5.5% mortgage. The profiteering off working people in this country is abysmal.