Santander status: access issues and outage reports

Problems in the last 24 hours in Pirbright, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Pirbright, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Pirbright, England

Latest outage, problems and issue reports in Pirbright and nearby locations:

• 
  Iain White (@WhiteIain) reported 28 minutes ago from Bracknell, England

  @santanderuk 40 mins on hold and still on hold actually sat in one of your branches who can’t help me after a call this morning to you advised me to go to a branch . Is this acceptable on any level . Anyone suggest a better more modern business bank I should be switching to ?

• 
  Joey Maley (@joeymaley) reported 55 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

• 
  Corinna Reilly (@corinnareilly) reported 60 minutes ago from Old Windsor, England

  @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tessa Bennett #bemoretoddy (@littlemore20) reported 8 seconds ago

  @HWarlow @santanderuk awful to hear

• 
  Tim B. (@The_Swell_Shark) reported 1 minute ago

  @santanderuk Thanks for responding, but I've already used that tool. The issue itself is with capturing the photo of the cheque. No matter what angle, light or background, your app won't complete the process. Awful. Just awful. 👍

• 
  Ali (@callyoubetty) reported 2 minutes ago

  The Santander facility for paying in a cheque is terrible. When I use Halifax, it works first time. Sort it out, @santanderuk.

• 
  sherrilea christie (@sherriboo88) reported 2 minutes ago

  @santanderuk I cannot use any of my cards in ATMs is this a known issue ? Can I still pay via card in store ?

• 
  Pasteur Eyes #UTA 🟥 (@broncoskolar) reported 2 minutes ago

  @santanderuk you moved my branch without telling me at Canary Wharf and the new one has no counter or anyway to pay coins in. Very poor service.

• 
  Ash 1974🔴🏐 (@andy_horner) reported 4 minutes ago

  @santanderuk Well I am waiting for a complaint call back that still hasn’t happened and compensation that also hasn’t been addressed. Your service has seriously gone down hill recently. You’ve become an arrogant bank!!

• 
  julie (@juliebalfo) reported 4 minutes ago

  @santanderuk Terrible service. Needed bank statement - waited 10 days -still nothing. Went into branch and unbelievably they can’t print one! Do not go paperless as this lot are never going to give you a hard copy should you need it for anything!

• 
  Sean Toms (@seantoms) reported 7 minutes ago

  @JohnElsworth @santanderuk It appears they do not want you as a customer

• 
  Daryl M (@MyBallsWazHot) reported 14 minutes ago

  @santanderuk any chance of someone from customer services picking the phone up??? Taking ages

• 
  AP (@andyparsons3) reported 14 minutes ago

  @santanderuk that’s almost 2 full days of you blocking access to a bank account I pay to use and still no updates, I’ve emailed you and you have responded. It’s clearly too much effort for you