Santander status: access issues and outage reports

Problems in the last 24 hours in Gloucester, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Gloucester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Gloucester, England

Latest outage, problems and issue reports in Gloucester and nearby locations:

• 
  Andy Downing (@DowningAndy) reported 34 minutes ago from Dymock, England

  @santanderuk I appreciate that the pandemic has caused enormous pressure on call centres but over the past 2 years I have not encountered such a bad service. Thinking of changing our business account

• 
  Dom the property finance chap (@DomSheahan) reported 45 minutes ago from Cheltenham, England

  How about this for a whopper from @santanderuk #mortgage #brokers.... BTL app submitted a month ago, down val, so max loan reduced... requested today to take max available... sorry, that's 'a material change' so new calcs = £140k not £240k 🤯

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gareth Davies (@expert4money) reported 5 minutes ago

  Why, when I call @santanderuk do they put me on hold, then repeat every 20 seconds that they appreciate my time, my patience and respect, then take over 35 minutes to answer the phone. Diabolical service!

• 
  Sarah Louisa Collins (@SarahLouisaColl) reported 5 minutes ago

  @HWarlow @santanderuk How awful Helen!

• 
  Daryl M (@MyBallsWazHot) reported 8 minutes ago

  @santanderuk any chance of someone from customer services picking the phone up??? Taking ages

• 
  5 ar student (@5arstudent) reported 9 minutes ago

  @santanderuk have literally blocked my current account after switching to them and are not sending me any updates despite me calling them 4 times. They can’t even give me the name of the department who handles my account. Disgraceful, criminal service. @santanderukhelp

• 
  Sohail (@sohailnaeem2) reported 11 minutes ago

  @santanderukhelp @santanderuk I went to Santander high street branch and the customer service person said the only proof of ID accepted is passport or driving licence. Santander is excluding a section of community who do not fly and do not drive. Many pensioners & neurodiversed!

• 
  John Calvey (@JC_Rammy) reported 12 minutes ago

  @santanderuk hi, Inhave been on the phone for 29 minutes listening to music and you have just cut me off. I am trying to sort out an account for a 95 year old man. Are you being deliberately unhelpful or is this your normal customer service?

• 
  Lucy Dorrington (@TheParentGame) reported 14 minutes ago

  @santanderuk @TSB Why have you blocked access to online banking unless various ID demands and proof of earnings are met? You say it's the law, but I bank with Barclays and NatWest and haven't had to do this? I don't see how it's only necessary for you?

• 
  Maks (@omgitsmaks) reported 15 minutes ago

  @santanderuk Are these advisers also able to help with a money transfer request or i have to wait until tomorrow morning?

• 
  Mattster (@MattsterT3) reported 17 minutes ago

  @santanderuk your phone queuing system is customer-hostile. Telling a caller that the queue is “More than 5 mins” when in fact it’s >45mins isn’t very helpful. Making customers wait 45mins and then simply dropping their call? Hostile. * repeatably - yes I checked!

• 
  AP (@andyparsons3) reported 19 minutes ago

  @santanderuk and there we have it, no contact was made, nothing, heading towards day 3 of no access to something i’ve paid for