Santander status: access issues and outage reports

Problems in the last 24 hours in Gloucester, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Gloucester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

• Mobile App (39%)
• Website (26%)
• Transactions (17%)
• Login (11%)
• Transfer (6%)
• Withdrawals (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Santander Issues Reports Near Gloucester, England

Latest outage, problems and issue reports in Gloucester and nearby locations:

• 
  Andy Downing (@DowningAndy) reported 40 minutes ago from Dymock, England

  @santanderuk I appreciate that the pandemic has caused enormous pressure on call centres but over the past 2 years I have not encountered such a bad service. Thinking of changing our business account

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Joey Maley (@joeymaley) reported 6 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

• 
  graham taylor (@gandt154) reported 6 minutes ago

  @santanderuk can I just say that the implication of your Amy and Dec adverts is that the bank is run by morons. My money feels less safe. Is it really working for you?

• 
  jenny taylor (@jennyt72) reported 7 minutes ago

  @santanderuk hi there , I’m trying to register for online banking with my recently opened account , but I don’t have a 5 digit Registration code ?When I try to reset my log in details it is not recognising my phone number that I used when I opened the account. Help please!

• 
  Nicola Farmer (@NicolaFarmer57) reported 8 minutes ago

  @santanderuk @santanderukhelp Access has been denied to my account. I spent 12 mins at 13:25 listening to banal music and announcements. No one from your security team has called me. I’m waiting on the phone again, though I’m sure that home workers will be watching tv at 19:09 😡

• 
  ap (@anjix21) reported 11 minutes ago

  do @santanderuk even pick up the phone? been on hold for about an hour over the course of 2 days🥱awful customer service.

• 
  Roly (@RolyVieites) reported 13 minutes ago

  @santanderuk really poor assitance service.trying to check my online account and theres no way.upset

• 
  Jacob 'Jake' Brown (@JWAB1996) reported 13 minutes ago

  @FireyRoxy @ChrisDorrell @santanderuk Or maybe he is just sticking by his long term best friend, just like all of us would do. You cant blame Dec for any of Ants issues or decisions

• 
  Elaine Clelland (@elaineelacee) reported 18 minutes ago

  @santanderuk Your online chat service@is automated whats the point of it? Where do we actually need to go to get help?

• 
  . (@_mediatrix_) reported 23 minutes ago

  .@santanderuk atm just took my cash deposit and then froze. Said there was an error and spat my card back out, but the cash has not been deposited? What am I supposed to do

• 
  Will Ackerman (@willackerman123) reported 25 minutes ago

  @santanderuk My mobile banking app is saying I’ve got no internet so can’t log in, yet here I am on twitter, I need to transfer some money pls help!