Santander status: access issues and outage reports

Problems in the last 24 hours in Gloucester, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Gloucester, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Gloucester, England

Latest outage, problems and issue reports in Gloucester and nearby locations:

• 
  Dom the property finance chap (@DomSheahan) reported 22 minutes ago from Cheltenham, England

  How about this for a whopper from @santanderuk #mortgage #brokers.... BTL app submitted a month ago, down val, so max loan reduced... requested today to take max available... sorry, that's 'a material change' so new calcs = £140k not £240k 🤯

• 
  Andy Downing (@DowningAndy) reported 30 minutes ago from Dymock, England

  @santanderuk I appreciate that the pandemic has caused enormous pressure on call centres but over the past 2 years I have not encountered such a bad service. Thinking of changing our business account

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  The Pixel Princess (@PixelPrincessRG) reported 5 minutes ago

  @chaosprimeZ @santanderuk I can imagine! Their customer service for me was non existant. On the other hand, although I havent suffered fraud since, Nationwides branch staff have virtually fell over themselves to help with other queries.

• 
  Try Type (@try_type) reported 10 minutes ago

  @santanderuk Put the phone down. 1hr plus wait isn’t acceptable. No problem plenty of other banks.

• 
  AP (@andyparsons3) reported 12 minutes ago

  Fun fact @santanderuk can flag a €payment in milliseconds but apparently needs a full working day to unflag it. Efficiency clearly only runs one direction when you pay for banking services

• 
  100 (@GhostNoFace0101) reported 12 minutes ago

  @santanderuk another **** bank been sat in a queue for about 20mins no answer

• 
  . (@Midnight_x83) reported 15 minutes ago

  @santanderuk It's been four hours since your chat not said they were passing me to a customer service rep to join the chat....still nothing

• 
  Bryn. (@bryndm_) reported 16 minutes ago

  .@santanderuk your automated chat function is really, really terrible and it's impossible to get hold of someone on the phone. God help any pensioner trying to bank with you.

• 
  BH (@Welshyyyyy) reported 16 minutes ago

  @The_Swell_Shark @santanderuk Couldn't agree more, it's absolutely awful

• 
  Pamela Christodoulou (@urmPAMELA) reported 27 minutes ago

  @santanderuk you’ve had my account blocked for 3 days, any chance you could get this sorted so I have access to some money?

• 
  AP (@andyparsons3) reported 30 minutes ago

  @santanderuk you said that yesterday and the day before. 3 days without access or an update is appalling way to treat your customers

• 
  @roadworksauditoruk (@roadworkauditor) reported 31 minutes ago

  @santanderuk As you can imagine having her stuff stolen in the first place was very distressing then to be let down by her own bank was the final straw !