Santander status: access issues and outage reports

Problems in the last 24 hours in Farnborough, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Farnborough, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Farnborough, England

Latest outage, problems and issue reports in Farnborough and nearby locations:

• 
  Iain White (@WhiteIain) reported 45 minutes ago from Bracknell, England

  @santanderuk 40 mins on hold and still on hold actually sat in one of your branches who can’t help me after a call this morning to you advised me to go to a branch . Is this acceptable on any level . Anyone suggest a better more modern business bank I should be switching to ?

• 
  Joey Maley (@joeymaley) reported 51 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

• 
  Corinna Reilly (@corinnareilly) reported 59 minutes ago from Old Windsor, England

  @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris (@Chrismorro1874) reported 1 minute ago

  @santanderuk have the worst customer service I have ever experienced, quick enough to take your money but not one person wants to help you on the phone…shambles

• 
  AP (@andyparsons3) reported 1 minute ago

  @santanderuk I was expecting that response, and I get to pay for the poor service too with a monthly fee yay!

• 
  rhoda roberts (@adhorstrebor) reported 3 minutes ago

  Was told by @santanderuk that they have age discrimination and disability discrimination policy, just not on their website!! Disgusting how those who cant or dont want to use technology are being treated by these banks. Fully intend to take @santanderuk to ombudsmen #agediscrim.

• 
  Nicolas Tennant (@TennantNicolas) reported 4 minutes ago

  @santanderuk customer loyalty ? **** you ! sigh

• 
  Martin Hughes (@MartinH01846340) reported 10 minutes ago

  @santanderuk @TSB God help the customers. Closing all their branches.

• 
  Bonnie🫡and Clyde 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ElznGaz) reported 11 minutes ago

  @santanderuk have you a problem updating balances after transfers ?

• 
  Michael Cleaver (@macleaver7) reported 14 minutes ago

  @santanderuk has the worst customer service I’ve ever dealt with…..

• 
  Sarah (@MsSC1986) reported 15 minutes ago

  Dear @santanderuk please fix your mortgage arrears emails. I’ve made a payment plan, so don’t send me an email asking me to either pay in full or call to make an arrangement. It’s not too hard to set the system to check whether I’m sticking to the plan or not.

• 
  Ian Melville (@irmelville) reported 18 minutes ago

  @santanderuk The shocking level of customer service you are showing today is perhaps the worst I've had to deal with in a long time...

• 
  . (@Midnight_x83) reported 19 minutes ago

  @santanderuk The issue is that after four hours a customer service rep has yet to join the online chat.