Santander status: access issues and outage reports

Problems in the last 24 hours in Chesham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Chesham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Chesham, England

Latest outage, problems and issue reports in Chesham and nearby locations:

• 
  Rob Taylor (@TreborRolyat) reported 3 minutes ago from Amersham, England

  @santanderuk Shocking customer service wasting hours of peoples time either queuing on phone lines closing local branches reduced opening hours hours. Treat customers with absolute contempt

• 
  Scott Maintenance (@Scottmaintain) reported 5 minutes ago from Rickmansworth, England

  @santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)

• 
  Patrick (@Everybody63) reported 20 minutes ago from Hillingdon, England

  @santanderuk hi..i'm having problems logging on to the mobile app

• 
  PalmerDhiraj (@DhirajPalm9776) reported 29 minutes ago from Harrow, England

  @santanderuk But I am not online with bank account. Can't do online. Can u help in restoring the service pls?

• 
  OD 💚 (@Olivia121994_) reported 42 minutes ago from Harrow Weald, England

  @santanderuk is your app down? Trying to do a transfer and keeps crashing.

• 
  Chris Creissen (@ChristopheSkis) reported 50 minutes ago from Hillingdon, England

  @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  100 (@GhostNoFace0101) reported 6 minutes ago

  @santanderuk another **** bank been sat in a queue for about 20mins no answer

• 
  @roadworksauditoruk (@roadworkauditor) reported 7 minutes ago

  @santanderuk As you can imagine having her stuff stolen in the first place was very distressing then to be let down by her own bank was the final straw !

• 
  sherrilea christie (@sherriboo88) reported 8 minutes ago

  @santanderuk I cannot use any of my cards in ATMs is this a known issue ? Can I still pay via card in store ?

• 
  George (@bipolar_thfc) reported 11 minutes ago

  Does this happen with everyone's bank where they want you to submit documents on your address and all this other ****? I try send money to people and it says failed then accepts the 2nd time round but I can't see the money out my account. These banks are ****. @santanderuk

• 
  Sports Takes (@nfl_seahawks00) reported 13 minutes ago

  @santanderuk The only problem is that this is a closed account from years ago. Would I be able to resolve this in the bank

• 
  Aluminium Frank (@aluminiumfrank) reported 14 minutes ago

  @santanderuk my wife who has been with you for years is getting notifications to update her details. We have tried on the unresponsive app to do this eventually ringing the 0330 number for help.. the guy was hopeless… 🎵time to say goodbye🎵perhaps

• 
  AP (@andyparsons3) reported 15 minutes ago

  Terrible terrible service again today @santanderuk @santanderukhelp , lots of ‘I dont’ know, I can’t help you, its in a queue, blah blah blah, the worst service I’ve ever had from a bank in all my life. Consumer Duty clearly of no interest to you. Time to escalate now

• 
  Paul (@tooshortplanks) reported 24 minutes ago

  Just contacted @santanderuk by telephone to ask for a replacement card. The customer service was shocking. Every time I asked for a replacement the agent kept wanting me to try other actions, even after explaining what I had experienced.

• 
  Stumpysaurus🦖KPSS (@StumpyRabbitt) reported 24 minutes ago

  I'm being asked to provide ID via driving licence or passport and a face scan to GET INTO MY EXISTING BANK ACCOUNT. And I have three days to do it or my access to my own money could be restricted. Anyone else? Why? @santanderuk

• 
  Glenn Clark (@mobroglenn) reported 33 minutes ago

  @santanderuk Thats the point. I dont want to have to call someone due to anxiety issues I have. Surely you have an accessible option to have online chat?