Santander status: access issues and outage reports

Problems in the last 24 hours in Amersham, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Amersham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Amersham, England

Latest outage, problems and issue reports in Amersham and nearby locations:

• 
  Rob Taylor (@TreborRolyat) reported 13 minutes ago from Amersham, England

  @santanderuk Shocking customer service wasting hours of peoples time either queuing on phone lines closing local branches reduced opening hours hours. Treat customers with absolute contempt

• 
  Chris Creissen (@ChristopheSkis) reported 21 minutes ago from Hillingdon, England

  @santanderuk some advice: if a client has processed a change to their mortgage don’t keep messaging them telling them that current deal is expiring and encouraging them to take action.Makes client think that process is broken and new deal not actually in place 🙄 #banking #ux #cx

• 
  OD 💚 (@Olivia121994_) reported 27 minutes ago from Harrow Weald, England

  @santanderuk is your app down? Trying to do a transfer and keeps crashing.

• 
  Patrick (@Everybody63) reported 36 minutes ago from Hillingdon, England

  @santanderuk hi..i'm having problems logging on to the mobile app

• 
  Scott Maintenance (@Scottmaintain) reported 52 minutes ago from Rickmansworth, England

  @santanderuk I see Virgin accounts now let you take a picture of a cheque for paying in, when are we going to get this? John (unhappy cheque receiving Santander customer)

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Russ (@highflyer_79) reported 5 minutes ago

  @HSBC_UK Nothing will change unfortunately. She has accounts with @santanderuk and @AskNationwide and not one of those I’ve had any issues with at all. Unfortunately I will be pulling her out of this account, which is a shame as I’ve banked with yourselves for over 25yrs.

• 
  Redders. (@1Redders0) reported 5 minutes ago

  @santanderuk @TSB Empty your accounts. Move banks. They want to shut 44 banks down. Strip there custom. Use another bank. End them.

• 
  Craigyy121 (@craigyy121) reported 5 minutes ago

  @santanderuk @TSB @santanderuk why is your online banking not working just now?, I need to get on it

• 
  Oasis (@Oasisrvti) reported 6 minutes ago

  @santanderuk “they’ll get back to you in 48” ER it’s passed? “But they haven’t looked it have u got a confirmation we got it” but you’ve raised a complaint - yes that I was meant to hear yesterday. Talk the most amount of ****

• 
  steve calvert (@scalvert2408) reported 6 minutes ago

  @santanderuk your chat facility is terrible. It just send you to a messaging service and then no one replies. You would think trying to get help paying off your balance would be easy but two days later I have had no contact and the app isn’t working

• 
  Aidy (@Adey22) reported 7 minutes ago

  Can you confirm you had problems at your end with payments to Bet 365 on Friday afternoon? @santanderuk

• 
  Precyshun (@precyshun) reported 12 minutes ago

  @santanderuk I’ve been emailing customer relations and the ombudsman has been emailing the FOS inbox for the last 6 months for us both to be ignored! I would suggest somebody calls my wife tomorrow before she takes legal advice to go to small claims court

• 
  Dave Moss (@DavidMoss315) reported 12 minutes ago

  @santanderuk applied for an Edge Credit Card and asked that the credit limit from my 123 card be transferred over. Told in branch this wouldn't be a problem. Two weeks later after numerous calls/ assurances it would be done I'm still waiting. Getting beyond a joke now.

• 
  Steve Scarebear (@Scare158Steve) reported 12 minutes ago from Victoria, England

  Cant compliment the customer service @santanderuk on the phone & in branch enough. 3 times this week they have helped & advised me about what I can do while i wait for my replacement debit card which has been delayed by @RoyalMail not delivering in the expected timescales.

• 
  orwellvalley (@orwellvalley) reported 13 minutes ago

  @santanderuk between @eBay_UK draconian account verification nonsense, which you of course don't work properly with and @klarna knocking back perfectly good cards you issued you've made a complete nonsense of trying to buy anything online. Do you even sit down and test it works?