Santander

Is Santander down in Lightwater, Surrey, England?

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Santander UK plc is a British bank, wholly owned by the Spanish Santander Group. Santander offers current accounts, savings, investments, loans, credit cards and other financial products.

Problems in the last 24 hours in Lightwater, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Lightwater and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Santander Outage Chart in Lightwater, Surrey, England 11/16/2025 23:00

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Most Reported Problems

The following are the most recent problems reported by Santander users through our website.

  1. Mobile App (50%)

    Mobile App (50%)

  2. Website (25%)

    Website (25%)

  3. Login (19%)

    Login (19%)

  4. Transfer (6%)

    Transfer (6%)

Community Discussion

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Santander Issues Reports Near Lightwater, England

Latest outage, problems and issue reports in Lightwater and nearby locations:

  • corinnareilly Corinna Reilly (@corinnareilly) reported from Old Windsor, England

    @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

  • joeymaley Joey Maley (@joeymaley) reported from Wokingham, England

    @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

  • WhiteIain Iain White (@WhiteIain) reported from Bracknell, England

    @santanderuk 40 mins on hold and still on hold actually sat in one of your branches who can’t help me after a call this morning to you advised me to go to a branch . Is this acceptable on any level . Anyone suggest a better more modern business bank I should be switching to ?

Santander Issues Reports

Latest outage, problems and issue reports in social media:

  • lrg1954 linda green (@lrg1954) reported

    @santanderuk @antanddec You are taking customers for April Fools, closing branches and reducing branch hours. At mine u have to queue down street to get in, never enough staff, need more hours not less.

  • Greatdanishes Roz Potenza (@Greatdanishes) reported

    @nicperrins @santanderuk It’s terrible. Trying to get a live human on the phone is near impossible. How crazy is that??

  • LouiseStoykes1 Louise Stockings (@LouiseStoykes1) reported

    @santanderuk what a absolute joke of a banking organisation! How can u leave a buisness for 11 weeks with access to there own account? No one to contact u say! Not in this day and age your effectively going to close a buisness with your slack buisness….

  • NeilNWLondon NeilfromNWLondon (@NeilNWLondon) reported

    @santanderuk Disgraceful customer service. #Santander changing free phone numbers to pay numbers and if you don't like it you can close your account.

  • MaidstoneEditor Liz White (@MaidstoneEditor) reported

    @santanderuk I’ve bern on hold waiting to speak to someone on your customer service phone number for 1h 30mins. Extremely poor service and very frustrating. Is there anybody there???

  • 1_2_1_1_1 V2 (@1_2_1_1_1) reported

    @santanderuk On your website 'Chat with us' button is not functional. I have tried multiple browsers but nothing happens on clicking the button. Also been waiting for 1hr on 0800 917 5630

  • SilverDogKernow Silver Dog Jewellery (@SilverDogKernow) reported

    @santanderuk Moving towards all digital,closing branches earlier,now from 30June you will charge for customer service calls; surely hitting the most vulnerable in society who cannot afford unlimited call contracts and the elderly using landlines. Closing my accounts now.

  • ACunninghamMP Alex Cunningham MP (@ACunninghamMP) reported

    Disappointing to see yet another High Street bank cut its service to my area. This time its @santanderuk cutting opening hours claiming it will give staff more time to answer the phone. Can't understand why staff in open branches can't take phone calls when they're not busy

  • ResignBoris Cooperman 🇬🇧 (@ResignBoris) reported

    @santanderuk Whatever anyone reading this does, DO NOT USE THIS BANK. Completely incompetent, useless and obstructive with the worst customer service of any company I've ever come across in my life.

  • iPilates iPilates Tracey (@iPilates) reported

    Sad to see @santanderuk continuing to have major problems with their accounts. Literally cannot use my card to pay for anything in the last month ! #getitsorted 🤬