Santander status: access issues and outage reports

Problems in the last 24 hours in Lightwater, England

The chart below shows the number of Santander reports we have received in the last 24 hours from users in Lightwater, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Santander Issues Reports Near Lightwater, England

Latest outage, problems and issue reports in Lightwater and nearby locations:

• 
  Joey Maley (@joeymaley) reported 6 minutes ago from Wokingham, England

  @santanderuk I have just hung up after being on hold for the past 1 hour 23 minutes. You have the very worst history of phone times I have ever known. I wanted to sort my issue online but was unable to as your app is awful. You closed the local branch. You are beyond useless.

• 
  Iain White (@WhiteIain) reported 24 minutes ago from Bracknell, England

  @santanderuk 40 mins on hold and still on hold actually sat in one of your branches who can’t help me after a call this morning to you advised me to go to a branch . Is this acceptable on any level . Anyone suggest a better more modern business bank I should be switching to ?

• 
  Corinna Reilly (@corinnareilly) reported 45 minutes ago from Old Windsor, England

  @santanderuk I know it’s difficult at the moment but I can’t get through on the phone, I went to branch and she sent me away (despite me driving half hour) and came back and tried make an apt in branch and not giving any until March. Im about to walk! Crazy service.

Santander Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wideawake (@wideawakebo) reported 5 minutes ago

  Been waiting 11 days for a replacement card from @santanderuk , told it must be a problem with @RoyalMail RM advised it could be another 7 days as that's normal for 2nd class, so just the 18 days, no big deal. Remember when stuff worked in the UK, more or less? #shitshow

• 
  Alan (@metalheed) reported 6 minutes ago

  @santanderuk Tried every day got 20 days and it still won't take a picture of my passport. At this point it's easier to just move to a new bank. It's shameful that your technology is so bad I can't access my own account

• 
  Oasis (@Oasisrvti) reported 9 minutes ago

  @santanderuk hope the financial conduct shuts you down for the way you do business utterly ******* disgusting, train yourself, sort your systems, do your job! Absolutely abysmal

• 
  Kris (@lookitskris) reported 10 minutes ago

  @santanderuk you cant uninstall and reinstall a website. Pass this on to your devs

• 
  Precyshun (@precyshun) reported 11 minutes ago

  @santanderuk Still waiting for an update from ‘Mark’ wondering if he is imaginary at this point. Numerous emails trying to ensure payment was not taken and it now has been! Frustrated is not even the word now - SORT YOUR **** OUT SANTANDER

• 
  Tessa Bennett #bemoretoddy (@littlemore20) reported 12 minutes ago

  @HWarlow @santanderuk awful to hear

• 
  Gray Schofield (@gray_schofield) reported 12 minutes ago

  @MartinSLewis @santanderuk offered me a cash Isa with a nice perk of an evoucher. They then don't send out the log in details in their own time limit and then stop the promotion so I don't get the evoucher... Investigate this please

• 
  Oasis (@Oasisrvti) reported 14 minutes ago

  I wonder how long il be tweeting about how awful @santanderukhelp @santanderuk is and how much more they’re going to lie & do nothing. 4 days in counting. Access blocked, they have information, they are to lazy to review, staff say right to complain. Full of 💩

• 
  Ash 1974🔴🏐 (@andy_horner) reported 15 minutes ago

  @santanderukhelp @santanderuk @bancosantander This is the worst bank for customer service I have ever had the misfortune to deal with!!

• 
  jo (@5arstudent) reported 15 minutes ago

  @santanderuk I desperately need access to my current account and then to switch out of your bank as a matter of urgency. I don’t even understand how this is legal.