Sky Outage in Weston-super-Mare, North Somerset, England

Really annoyed with @bt_uk @SkyHelpTeam @SkyUK @NestUK_ today Got new BT ultra fast broadband hub installed but Sky Q and Nest can’t connect to wireless. Ongoing issue for many users and each company blames the other. Devices don’t interface in the network. HELP!

@SkyHelpTeam This is a problem we have had for years. And everytime I ask for help, it never goes anywhere. This is a general complain about businesses struggling to make money when we haven’t got reliable internet. However I will PM you. Thanks for your response

@ahwpgapro @SkySports Totally agree Alan, sky are doing themselves no favours at all. Problem is though members expect it! It’s a nice to have for a golf club but doesn’t generate any income because people can’t drink any more so it is an expensive frill!!!

.@SkyHelpTeam was due to have Sky broadband fitted on Feb 1st ... it is now March 25th & I just get fobbed off with you blaming @WeAreOpenreach If only @virginmedia coverd my postcode I wouldn’t have this problem ..

@SkyHelpTeam hi, can’t seem to log into my account (says the service is down) and also my internet isn’t working! Help!

@SkyUK Putting my sky bill up £8 a month, you absolute robbing bastards, time to cancel i think 🖕🖕🖕

Shocking service from @SkyHelpTeam - if anyone can recommend a decent internet provider I’d appreciate it.

@SkyHelpTeam @SkyUK Ant technical problems in CF63 area please

@SkyUK why do we keep having to put the damn PIN in even when we’ve just finished an episode of a series and the next one is starting automatically #stupiduserinterface

@SkyHelpTeam Very much so. Speeds and jumping up and down but apparently that was to be expected. Thanks very much for the speedy fix.

@SkyHelpTeam Apparently got a speed boost on my ‘fibre’ internet. If anything the speed has gone down!! Rubbish.

So popped onto @SkySportsNews ap today to have a look pre @SixNationsRugby today. The video section @SkySportsRugby has 18 out of 19 video about England. As a @SkySports customer in Wales I find it baffling. @BBCSport far better at spreading coverage @WalesRugby #joke

@SkyUK coax you in with good deals and service, and as soon as you’ve signed up, mess you about and the ‘service’ goes down the drain! #badcustomerservice #cancel

@SkySports **** off. The American football is bad enough. Cat super bowl!! You are ***************.

@Mark_Hus @SkySports Souness has got a proper problem with Pogba. It's weird

@michaelck1972 @Bateseyboy @TerryMordecai1 @SkySports @SkyUK Hope so. But the idea that competition makes things cheaper is fake. All it does is require multiple subscriptions. I don't pay for BT (use dad's stream login) because the CL is mostly boring and they always have the "last choice" prem games. Watch the price of Prime jump next yr

@michaelck1972 @Bateseyboy @TerryMordecai1 @SkySports @SkyUK That's fair enough. But that's a different issue to just the cost. I also watch A lot of NFL/WWE/F1/Rugby on Sky, plus the ability to record and on-demand. I *would* cancel if Man Utd sold a " TV Season Ticket" and I think that will happen eventually.

@SkyHelpTeam @SkyUK #shambles #broadband @EE #terribleservice #CustomerExperience #customerservice #ondemand #boxsets #sky #skytv over 5 & 1/2 hours I have been on line now trying to sort out a simple tv problem! 🤬😡 worst customer service experience ever!!

@chrisbarlow_mh @cineworld Totally agree. I have stopped going to cinema because of my hearing and rely ever more on subtitles. Not just cinemas however @SkyUK provides a totally unacceptable poor service for those of us with hearing issues @DeafInstitute

@SkyUK You're 48 hours are up and surprise surprise NOTHING!! please come and remove your rubbish and take the dish off my wall... Now!!! @bt_uk don't let me down like @SkyUK

Now @SkyUK you useless *****!! can't find my order!! Great.. We'll done you've only ****** me about for 2 weeks!! #shit #sortitout but you still want paying. Goons! #complainagain

Well @SkyUK you promised to send new router and install fibre first thing and there would be no problem or down time, nothing is WORKING, NO ROUTER, NO PHONE, NO INTERNET CONNECTION, NO TV!! YOU'RE SHITE!! #usless #skybroadband #whyamipayingyou #newit #pissmearound

@SkyUK Hi @SkyUK if it was left to me I would change but unfortunately it’s a student property ... Terrible service from them - the WiFi is also extremely slow apparently because ‘there’s a few of us’ that live here

@SkyUK I tried to join sky but @BritishTelecom were so poor in trying to install telephone line I had to stay with Virgin.

@SkyHelpTeam honestly the problems I have had with my sky and just trying to book someone to come out and fix it is unbelievable, talking to someone on messenger because it is impossible to get through on the phone and when you finally get someone on messenger the system crashes!

@SkyUK Very frustrating that you can add a channel at the click of a button but to remove it you have to call and the wait time is always so long you give up and end up carrying on paying for a service you don’t use! #frustrating #deliberatetactic

Anyone know how I can get out of a @SkyUK broadband contract as it goes down all the time. It’s a big headache and customer service is non existent. Can’t even play a @PlayStation game online without failure.

@SkyUK existing customer contract ending in a month, and new deal originally offered at one price to then be hiked up by another agent we just spoke to is not good enough... I want a call back please to discuss my outrage #unhappycustomer

@Jac0bWilliam @SkyUK @virginmedia Oh you poor soul

@SkyUK considering someone is meant to be calling me Tues to convince me not to cancel after 7 years of loyalty, this whole waiting 45 minutes to have my call answered is not helping your case tbh

@SkyHelpTeam Issue: When you link your @NetflixUK account to your Sky Q box, it shows you recommendations for shows or movies based on the last account you left logged in on Netflix.

I’ve put my foot down tonight! No @bethlfin you are not watching X factor, I’m watching @CardiffCityFC win on @SkySports #bluebirds

@SkyHelpTeam I called the help number for no connection on broadband and phone. Someone told me that it was an outreach issue that should be sorted within 72 hours ....problem I've got is that I/she wasn't told this until I called and I now have a disabled 80 year old at home with no phone.

Been with @SkyHelpTeam for a year now, haven't had a correct bill since July, paid almost double each month due to their error and their goodwill gesture is a £20 Tesco gift voucher. Guess customer retention isn't what the prioritise

Commentators on @Itv pick up Pickfords pass before England Score and yet @skysports never mention it And they give him credit gor the second as well

@SkyHelpTeam i need someone to call me asap regarding an issue you've created.when installing my 80 year old mums sky. I think Chrissie spoke with my mum last week and was very helpful.

@SkyUK hi has there been any reported issues with broadband in the BS20 area of Portishead?

@SkyHelpTeam hi how can I chat online to one of your staff? It doesn't give me an option to do so. I'm looking to cancel my Sky as I'm paying way over the odds for a basic package.

@SkyUK My box keeps on dropping signal! I swear it's because my Fibre is with @virginmedia Upon reconnecting why ask if the Customer has a Sky router or other brand?

It took me days to master switching on the @SkyUK Q box and Smart TV, and weeks to navigate the menus. Never having shown my children how to work either, they someone managed to purchase a @HarryPotterFilm via the @PrimeVideo App this morning! Time for #parentalcontrols me thinks

@SkyUK omg this is getting better as with @bt_uk it’s only £44 ok you lose the sky channels but that’s £29 better off than the phone call I made to @SkyUK as a loyal existing customer. I bet @bt_uk internet is a lot faster than @SkyUK

I wish the @SkySports Red Button was never invented #WBAvBRC

@eoghanmcn @WaveydavyPA @SkySports Photographers expect Sky to get preferential access, but if he stood a metre or 2 further back and did a wide steady shot or went longer on the lens would it really make that much difference? We hate the we’ve paid for it so **** everyone else attitude. Can still work together.

@andrewfosker @englandcricket @SkySports I spoke to one at rugby the other day ready for a row. He was oddly nice claiming he’d never even considered he was ruining photos and could stand off just a little and do more on his lens! Probably won’t though

@SkyUK Nice try but changed from sky to @virgin because your service was also WOEFUL and your owners are worse

@SkyHelpTeam is the app and website down? Hasn't been working for a couple of hours

@SkySports coverage of the Boro v Sheff united game is unbelievable poor. No replays and no co-commentator.

@SkyHelpTeam of I ever cancel Sky Q do I lose all the videos I've purchased over the years on sky store?

@SkyHelpTeam any ideas how to get volume to work with my Sky Q remote and my TV? It changes channel but won’t up/down the volune

Just organised @SkyUK installation for this weekend, and I’m now in a never-ending call-centre queue to tell @virginmedia @VirginMediaCorp that we’re leaving after 8 years. #bringbackuktv

@SkyHelpTeam Made a complaint over two months ago and nothing. However, I cancel payment and they soon got in contact/restricted service even though my services weren't working for weeks. Get an email saying they're dealing with my complaint (4weeks ago) and still nothing! (1/2)

@SkyHelpTeam Haven't had any internet since 8.30, had to go to the library to work today. And on top of that, it's "training day" so it takes 20 minutes to get to customer service, and then they drop the call. Thanks Sky. Will definitely be looking to move to another provider.

This lot are absolutely relentless in their agenda against Spurs @SkySports all 4 clubs have announced one, yet they pull this out. Thankfully I no longer pay to support this utter bias dross.

@Autobotbettips @SkyUK They don't help and told me I'd haveto pay £60 for a booster. I've switched to talk talk for £22.50 a month and not had a single problem.

@SkyUK Absolute rip off even the fibre broadband is awful, awful costumer service. Just awful. Don't go with sky and get ripped off.

@SkyHelpTeam Is there a link to a account management page, the website is awful.

@DaniSwaffield @SkyHelpTeam Had same problem a few months ago, heard of so many saying enough is enough

@ETimsNet @SkySports Stoke got £50 million as a parachute payment and finishing 16th in the championship........stupid money

@pwsimerimiaw @GillEllis01 @SkyHelpTeam You really need to seek medical help. You are completely nuts 🥜

@SkyHelpTeam I'm finding it very frustrating being a customer, the broad band Is very slow despite having a guarantee speed, it's still below par. When I ring the advisor just tries to sucker me in to upgrading or changing but it ends up costing me more. Unfortunately I dont own a money tree.