Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hammersmith, Southampton, London, Birmingham, Paisley, Edinburgh, Blackburn, Dundee, Glasgow, Cowes, Clydebank, Caerphilly, Doncaster, Dublin and Bolton.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Internet | |
| Southampton |
Internet | |
| London |
Internet | |
| Birmingham |
Internet | |
| London |
Wi-fi | |
| Hammersmith |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Stephen Turner
(@archaeologyuk1) reported
from
Rayleigh, England
@SkyHelpTeam broad band has gone down again, been hanging on the phone for ages. Is this affecting SS6 area or just me?
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Mark Scoble 💙
(@markscoble) reported
@SkyHelpTeam hey I keep getting calls to my landline from 01446748977 saying it’s from “sky technical support” is this legit, and if not how do I block numbers?
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Shaun Croft
(@shauncroft1985) reported
@SkyHelpTeam Would love to but your complaint buttons don't work. More wasted time and disappointment from sky
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Jeroze
(@JerozeENT) reported
@SkySports Poor guy.
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Aaron Gallagher
(@iluvrexy) reported
I love @skyuk direction to their forum if they can’t solve a problem with their equipment 😡 passing the buck onto their other customers. NO ownership taken, “not my problem”. Ridiculous!
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alexnar
(@alexnar6) reported
@SkyHelpTeam I did, it says there’s a problem which I know..I think it might be back now. Hope for stable connection. Tnx
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shane jaconelli
(@sh4nej88) reported
@SkyHelpTeam I have done this, but how does it help me as it cuts out then comes back again? Thanks
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Adam
(@AdamofGarrett) reported
@SkyHelpTeam Hi, we’ve exhausted everything and it just keeps saying there’s a problem with the connection when trying to connect to the router. Please can you let me know what number to call?
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alexnar
(@alexnar6) reported
@SkyHelpTeam hi, no broadband at all in NW6!!(and had trouble with unstable connection, mainly yesterday). What’s going on?
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shane jaconelli
(@sh4nej88) reported
@SkyHelpTeam my internet keeps cutting out. This is in Bedford is there a known issue?
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Dziva Musande
(@PatricksConnor) reported
@SkyHelpTeam @SkyHelpIreland Yes i'm ROI but @SkyHelpTeam was of no help either.
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Sophie Johnson
(@SJ101112) reported
@SkyHelpTeam Hi, it told me to hang up and do the online testing stuff. It has been intermittent for the last week or so but it could be to do with the level of broadband I have so just wanted to speak to someone to help me 😔
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Emma Rose Horsley
(@emmarosehorsley) reported
@SkyHelpTeam Just tried that and I was blocked by the automated service because I didn’t know our moving in date yet...
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Guy Anker
(@GuyAnker) reported
.@SkyHelpTeam. Can you look my account up (doubt many have my name) & tell the boss of the engineer who just sorted my faulty Q box & signal how amazing and patient he was over video call while we both did the work - as your understandable Covid rules didn’t allow his entry
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John Bigg
(@gasteropod) reported
@SkyHelpTeam This was on the page earlier today: **UPDATED DESCRIPTION FROM BT** AF-IE-1122196985 NGA GEA_FTTC NMAPJV Egham *** 16 Switch Down
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anowara k
(@anowara_k) reported
@SkyUK keep getting calls on landline from different area codes, people saying I have an issue with my broadband and to follow certain instructions so it can be rectified, please be aware it’s a scam!
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Katie Doyle
(@K8) reported
@SkyHelpTeam hey guys I’m trying to call and message to cancel part of my subscription and I can’t get through and on messenger a bot just keeps asking me generic questions and not solving it. Can someone please call me? Thanks.
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Dziva Musande
(@PatricksConnor) reported
@SkyHelpTeam this is not advice. this is you coping out and trying to blame the customer. yu did not openly communicate this option with customers. yu defrauded a good proportion of your customers of their money! you are fraudsters, thats what you are.
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Fiona fraser
(@fionarfraser62) reported
@SkyHelpTeam Hi Hi so firstly l lose my purse then cancel all cards and plus my accounts as there was an issue with them too I was in credit with sky but .... they cut off or “restrict “ my services and I can’t speak to anyone either after 37 mins!
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alexnar
(@alexnar6) reported
@SkyHelpTeam Can I get a more detailed answer than that? When I checked online initially it said ‘good service’ when searched further, it says ‘there’s an outage at your area’. Is it possible to verify what’s happening & get a time estimate for resolution?
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Dziva Musande
(@PatricksConnor) reported
@SkyHelpTeam This is unbelievable - it took me publicly calling yu out to respond? anywheres i thought for a service like your there would be an option to pause or remove packages but i couldnt find it on my @skyGoapp nor on MySky account page. anywheres point still stands - yu owe me!
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John Bigg
(@gasteropod) reported
@WeAreOpenreach When will PCP16 Broadband in Englefield Green be fixed? Getting nothing from @SkyUK. Been down for 16 hours and cannot work. Office closed, coffee shops closed so no alternatives.
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Debbie Kirby
(@DebbieK88257137) reported
@SkyHelpTeam hi my sky q box keeps freezing and pixelating. What can I do to stop this? It is on my main and mini box. It can't be down to the weather!
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Naomi
(@nazarello1) reported
@SkyHelpTeam the answerphone message to report broadband outage says you will provide updates as this is a known problem. When is CR8 issue expected to be resolved?
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Ben Gorman
(@Ben_Gorman) reported
@SkyHelpTeam What reimbursements are in place for the amount of time the internet is down?
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actualhayleywarren
(@HayleyWarren) reported
@SkyHelpTeam hi, my broadband won’t connect. Any issues in the SP8 area?
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dcfc
(@dcfc_fan21) reported
@danielhammy1 @SkySports Never to late to get back involved lad.
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Sophie Johnson
(@SJ101112) reported
@SkyUK I have been trying to get through to speak to someone about poor broadband connection/speed but cannot get through which is making working from home extremely difficult. Can someone contact me please?
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Dziva Musande
(@PatricksConnor) reported
@SkyHelpTeam i reached out call centre was not picking up? i could take this further with the @comreg i paid €76 each month from March til Dec - yu do the math! im sure yu will agree thats indeed a lot of money i paid for no service. please give me my money back. thanks
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Bobby Dazzler
(@BobbyDa57229890) reported
@SkyHelpTeam hi, I've been asked to call 03442 41 41 41 to arrange an engineer visit. Tried calling so many times but can't get through to anyone. Can you help please?