Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 25: Problems at Sky
Sky is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (11%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Rochdale, Sunderland, Hackney, Southwark, Blackburn, Newham, Southall, Peterborough, Larbert, Reading, Enfield Town, Exeter, Nottingham and Harlow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
TV | |
| London |
Wi-fi | |
| London |
TV | |
| Rochdale |
TV | |
| Sunderland |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Scotty T
(@Scottdthorne) reported
@SkyHelpTeam hi, can someone help? Line went active yesterday but the broadband light on my router isn’t on so have no internet
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Janine
(@SnowyRocker) reported
@SkyUK @SteveGibson69 This is getting stupid now. It is obvious Sky no longer care about their customers not on Q or glass. 🤬
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Harry 🙌🏼
(@h2rgg_) reported
@SkySports He’ll have many Bad Ebenins having to reside in Newcastle
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trevor hindson
(@trevorhindson) reported
@SkyHelpTeam loss 100's of channels on skyq how much will dish realignment cost blasted by 90mph winds Sunday morning,engineer visit booked weds 3rd i sky plat customer since 1999,no one to speak to about this automated booking no fees explained zilch info given v/poor?2x i ask?
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Kieron Willans
(@Bluefox63) reported
@beckscal09 @SkyUK @SkyHelpTeam I'm having the same problem, hopefully it will be fixed soon.
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Emperor Palpatine
(@Emperor45399612) reported
@SkyHelpTeam Hi, I downgraded my tv package this weekend and no longer pay for HD content however I now can no longer watch terrestrial channels (BBC HD, ITV HD) in HD either. Is this correct or an issue with the sky Q set up?
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Johnny gdsm
(@gdsmvet) reported
@SkySports I predict success, a decent finish day top 6, followed by a poor start next season and sacked around a year from now. Then repeat the process
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Geoff Bull
(@Geoff27geebee) reported
@SkyUK completely given up with appalling customer service
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𝐒𝐚𝐦
(@damdandbhed) reported
@LastWordOnSpurs @SkySports Dele is gonna be in so much trouble
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Another UK Voice
(@AnotherUKVoice) reported
@SkySports Absolute joke sacking a manager after such a short time. Stick by the staff. They hired him for a reason. If you have a crap season, then swallow it and then look at changing the manager. It's not like Spurs are used to winning anything. 10 Premier League games in and sacked.
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andy moore
(@andymoo15511480) reported
@SkyUK are the worst internet providers,How could I have5 days till my cancellation date and my line cut off upon calling they explain that to fix the problem it’s going to take 5days they also goes on to say they sorry can’t do anything else and the phone line cut off.#thieves
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Jaynie
(@Jaynie_g) reported
@SkyHelpTeam who can I escalate a sky mobile complaint to? Getting nowhere fast with your call centre so called customer service team. Thanks
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hugobentonjones
(@hugofroggyjones) reported
@SkyHelpTeam be nice if you could treat Lincolnshires Internet outages as quickly as you do the any in London!
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! ♡ 𝐑𝐀𝐄 ¡
(@cupidzdoll) reported
@SkyHelpTeam yes around the same time from 8-10pm all the way to the morning. then i try the "lets fix it" and it still didnt work after multiple tries until a miraculous one
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Johnc007
(@nubreed76) reported
@SkyHelpTeam Are there currently issues in the Nuneaton (CV10) area as i don't seem to have any broadband connection??
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Manisha H
(@MHurchurn) reported
@SkyHelpTeam hi the clocks changed 2 days ago, when will you fix the time on the TV guide please?
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Zoe Thomas
(@ZoeThomas94) reported
@SkyHelpTeam 9.7 it goes down to. BT came to do a line test and said my internet has been preforming awful and advised me when he submits his information I should be able to receive a discount as I’ve not been receiving what I’ve been paying for.
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Dave Tarran
(@DJTarranAFC) reported
from
Hope, Wales
anyone tech or internet smart? I've changed my router login, I've changed my Wifi password and I've also blocked the IP address of my lads xbox but he's still managing to connect it wirelessly through the night! how? #internet #tech #TechnoSupport @SkyHelpTeam
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JayKyte
(@jaykyte) reported
@SkyHelpTeam Terrible cold, can hardly speak… hence asking for contact without ringing…..
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® Micky Bell
(@Newshamboy) reported
@SkySports Harry Kane is the problem
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Lisa
(@Lisa91569183) reported
@SkyHelpTeam good morning our sky stopped working at 1am this morning is this anything to do with sky fixing the problem with the time due to the clocks going back?
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Matt Dunningham*
(@MattDunningham) reported
@SkySports He’s a two year manager never been anymore really.
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Stephen John Taylor
(@StephenJohnTay4) reported
@LastWordOnSpurs @SkySports If the work visa has not come through he can surely just look down from the window and stare at the players. They’ll get the message.
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LIVE🎥OnlyDekkiHD💖
(@OnlyDekki) reported
So I broke my back, and two of the companies I deal with handled it differently. @sainsburys gave my poor disabled dad a delivery driver who refused to help him and was extremely rude @SkyUK was extremely helpful and reduced my bill to reflect my lower income. #DoBetter
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luke mullins
(@mullins837) reported
@SkyHelpTeam Not much help totally confusing to be honest
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benjiethedog
(@Benjie09102007) reported
@SkyHelpTeam an Open Reach Engineer was due to attend my property yesterday (1st Nov) between 8am and 1pm for my Ultrafast broadband service but no-one turned up. Can you please advise as my service is scheduled to go live tomorrow.
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Jack
(@the_bearjack) reported
@SkyUK hey! When I signed up to sky mobile I was told I could use my extra data to buy films and stuff. I can’t seem to be able to find a way to do this. Can you help?
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Dave Tarran
(@DJTarranAFC) reported
from
Hope, Wales
@SkyHelpTeam I already pay you £60 a month, but you want me to pay more just to have parental controls!? parental controls should be included in ANY internet package that any ISP has, customers shouldn't have to pay extra to keep their kids safe on your provided internet service
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Tommy H 🦁🇬🇧🏴 #DefundTheBBC
(@PrentonTommy) reported
@CAC49720009 @JeffStelling @SkySports Yep. We're now listening to female pundits who have never played at that level, never been sold for more that a million pounds and never played regularly in front of 60,000 fans or millions of TV viewers. They have as much to offer as I have.
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Brian Sains
(@briansains) reported
@SkyUK I’ve got 2 HD boxes, both still showing wrong time on planner. When are you sorting the issue please ?