Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Southwark, Glasgow, Reading, Croydon, Manchester, Rochdale, Birmingham, London, City of London, Kensington, Blackwood, Liverpool, Brighton, Bristol and Woking.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| Glasgow |
Internet | |
| Reading |
TV | |
| Croydon |
Internet | |
| Manchester |
Internet | |
| Rochdale |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Callum Badcock
(@GolfNovCallum) reported
@SkyHelpTeam hi, my internet keeps going down. I’m fixing via diagnostic testing but getting pretty fed up. We have tried all of the diagnostic tests - I don’t want to call you as it takes hours to get through and you just cut me off. I am Swindon - please help!
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JB
(@jrb1103) reported
@SkyHelpTeam Am I in need of a booster? Devices saying slow network, the mini box upstairs keeps freezing and not downloading
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Nilly Sutton
(@NillySutton) reported
@virginhelp I’m leaving Virgin Media to go to @SkyUK I’m paying them even more than I was paying Virgin which shows how terrible they are. They don’t care about their customers or the service they provide.
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jJames Baxendale
(@BaxendaleJjames) reported
@SkyHelpTeam How does one get this discovery plus on. I have been trying for ages. And still get any satisfaction with it. Can you advise. I can get other things but this a big letdown. I am the account holder. Help.
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Chris Robson
(@crobson1969) reported
@SkyHelpTeam Is there a broadband outage in our area, no broadband. NE61 6FE
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Craig Hughes*
(@BadgerousII) reported
@SkySports And still they boo him, will never understand why, idiots!
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Adele D
(@hondobaby) reported
@calvinj1983 @SkyHelpTeam Think I’m just going to cancel it and not take a new one out. Pissed off I’ve been paying over £60 for the ‘original’ package with broadband when I signed up it was £33. Just wish I’d realised sooner
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D0G3Y
(@D0G3YS) reported
@SkyHelpTeam @isaacisfresh If you arent a Sky customer is it possible too?
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BoxingTalk
(@BoxingTalk18) reported
@jacko30982724 @SkySports Ok but what has that got to do with what I said. You're just proving my point. That's 2 fighters, Wilder was very protected and is limited. That's all he's done in 12 years. 2 top 10s. He gets madly overrated as if he's invincible yet he's looked poor on numerous occasions
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Callum Badcock
(@GolfNovCallum) reported
@SkyHelpTeam Hi, have checked the external faults on this link. Internal issues are not there - keeps going on and off once fixed so it is not internal and we do not have an outage. Please advise as this has not helped & keeps happening
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Kim (Kimberley)
(@itsjustkims) reported
@SkyHelpTeam Hi, we seem to have a problem with our internet keeps saying wrong password on everything apart from on my mums phone it has a blue tick? Please can you tell us what’s wrong
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Nic Blake
(@LilBlakie) reported
@SkyHelpTeam do you know of any reason why 4G signal is being particularly bad? Been having problems for over a week. Web pages not loading, photo’s/video’s buffering and then saying connection issue are a couple of the ongoing issues. #skymobile
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Martin Buckley
(@NightRanger11) reported
@SkyHelpTeam Isn’t asking for landline number I went through the connection problem option and when it came to check my hub was when I got the error message
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Martin Buckley
(@NightRanger11) reported
@GolfNovCallum @SkyHelpTeam Whereabouts are you Callum, we are Morpeth and got no internet and seen someone else with similar postcode posted got same issue
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ian cooper
(@magpie20867) reported
Just woke up first thing i do is look at skysports news hoping to see in yellow steve bruce has been sacked. Bad day ahead me thinks😔
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becky ❀
(@demilovatocult) reported
@GolfNovCallum @NightRanger11 @SkyHelpTeam We have no satellite signal in Bristol
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Greg Middleton
(@gregmiddleton) reported
@DJPAULETTE @SkyHelpTeam Had a similar problem. Good speed coming into the house, but poor wifi speed on both channels and kept dropping...did some research and found out that the routers sky/BT/virgin provide are poor bits of kit... so I bought a proper ‘gamers’ router. Fixed everything
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laura mitchell
(@lauramitchell23) reported
@SkyUK We were recently convinced to start using sky Q and broadband, the internet connection is so poor sky Q doesn’t even work. Can’t even watch television without it freezing every five seconds. BT was ten times better than this. Terrible product. Poorer service.
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Fast
(@isaacisfresh) reported
@Paddy_Baller @SkyHelpTeam Good luck, most of their customers are having the same problems. From what I’ve been seeing. Which has brought me here lol. If it isn’t too much to ask, could I have you get a code for me from their Call of Duty Promotion? It’s from their VIP App? If not totally fine
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Callum Badcock
(@GolfNovCallum) reported
@SkyHelpTeam Can you confirm if there are broadband issues in my area - have tweeted you and sent a message. Working from home and watching TV via internet - so important currently - please confirm ASAP and help!
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Ceri Harrison(Power)
(@cerip43) reported
@SkyHelpTeam I can't log into my mobile account. No options on website for help... Please advise ASAP
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Hunter
(@Walt3rHunter) reported
@SkyHelpTeam No... we are really sick and tired of it.... why are we still paying for this service. Sky should stop taking money until they can resolve
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Martin Buckley
(@NightRanger11) reported
@SkyHelpTeam Actually it’s when it runs the broadband test the issue comes up
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Will Smith
(@willyyyyy) reported
.@SkyHelpTeam I can’t seem to access any information for upgrading my broadband / changing my settings? Paying a lot of money at the mo for a pretty poor service. Is there any other way I can upgrade? Nothing helps on your website
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Calvin
(@calvinj1983) reported
@hondobaby @SkyHelpTeam Cancel it and take a new one out. They’ve been doing it for years.
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Danielle✨Holdsworth
(@dsa0905) reported
@SkyHelpTeam 🙄 well you turned up and refused to do it then sent me a message saying it will be March? So I’m paying for something I haven’t got that I wanted to cancel in the first place 😤
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Callum Badcock
(@GolfNovCallum) reported
@SkyHelpTeam The internet comes back on & drops back off within 30 mins or so each time. There are no internal problems as it runs perfectly for 30 mins or so. External it is the same - the signal works for around 30-45 and then needing to reset.
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Darren
(@I_amDarren) reported
@sturge198 @SkyHelpTeam I have the same problem its very annoying
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laura mitchell
(@lauramitchell23) reported
@SkyUK if this is the level of service you provide to your VIP customers, then I hate to think what service you provide your non VIPs.
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James
(@Jcisherwood1) reported
@SkyHelpTeam Still have access?? Is that correct? Access would mean I can use your service..which I can't do. So you can refund me, as you're failing to provide a service I signed up to.