Sky service status: outage reports and connection issues
Why is my Sky service not working?
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (55%)
- Wi-fi (17%)
- TV (16%)
- Total Blackout (5%)
- Phone (4%)
- E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Liverpool, Liversedge, Derby, Burgess Hill, Bristol, London, Sunderland, Harringay, Cheltenham, Chichester, Wigan, Birmingham, Cambridge, Yeovil, and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 37 minutes ago |
|
Liversedge
|
Internet | 58 minutes ago |
|
Derby
|
Internet | 1 hour ago |
|
Burgess Hill
|
TV | 1 hour ago |
|
Bristol
|
Internet | 1 hour ago |
|
London
|
Total Blackout | 2 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Glen James (@Glen11Glen) reported@jammierooroo @Kate3255742882 @SkyUK you have 14 days to cancel
-
Geoff Price (@GeoffPrice2) reportedSo sorry to hear this. SkyUK are very demanding. I’ve had problems with them too. Very bad senior management I’d say.
-
Magic Pudding (@MagicPuddingDi) reported@jammierooroo @SkyUK Dreadful customer service, always were. I called them to cancel my father's contract after his death and was passed on "cold" twice, so I had to say "my father has died" 3 times. You'll know how distressing that is, and completely different to every other service provider he had
-
Sallie (@Fr12ee44Spewxh) reported@SkyHelpTeam Typical of @SkyUK poor customer service.
-
Anthony 🏴 (@tonycharles66) reported@talkSPORT @SkySports @NOW The guy is a melonhead. Talks ****, played ****, is ****. Why is he given any airtime at all?
-
Sheena Walker BA First Be The Best Then Be First (@sheena_walker1) reported@jammierooroo @SkyUK I have just left Sky after being with them for many years Now with Virgin great customer service and less hassle
-
Jabk (@bickburn1811078) reported@TheBurnleyWay @SkySports **** kff 6 scoot pared 0-1 Man City Huhu
-
Peter Elson (@PeterElson1983) reportedI don’t have a horse in the race, but the bias of Sue Smith & Michael Dawson on Soccer Saturday is really ****. They shouldn’t be on these games. Wolves, and particularly West Ham, fans must be irritated. #wwfc #whufc #skysports
-
Thomas John Dockerill (@TJD1986) reported@SkySports Continues to be terrible.
-
The Music Man (@DavidJa51216245) reported@jammierooroo @SkyUK No ********. They dont even call when youre out of contract as it goes to a rolling contract. They NEVER call. It was either a scam or you're talking ****. I suspect the latter to push an agenda
-
El Zoido (@decapod_10) reported@jammierooroo @SkyUK I work for a finance firm and, despite not being customer facing, I have regular training on vulnerable customer management. Someone crying on the call would immediately make them vulnerable and would prevent upselling/coercion of any kind. Fix this @SkyUK
-
Dasha (@DashaLdn) reported@skyuk continued to take money out my account without service, said they will refund . Until today nothing. No calls. Every time I call, they say the other person agreed to terms that’s incorrect.
-
Welshkiekie (@welshkiekie) reported@Bredebeck @jammierooroo @SkyUK That’s such bullshit. I worked for Sky for 4 years on a Superteam, we definitely were not paid commission. People who worked New Customer Sales were.
-
Andy Wilson (@sheff6man) reported@SkySportsPL Rochdale v York was a better game than this slow slow a little bit quicker slow football #skysports
-
jack walsh (@kcaj782) reported@SkyHelpTeam who can I speak to regarding the quality of my service? Horrendous buffering from my stream box when watching live sport
-
Sparky (@sparkyuk11) reported@CindyTh3Dog @jammierooroo @SkyUK They’re the worst. All farmed out to foreign call centres who don’t speak good English. They mumble and constantly try the upsell. When my mum wasn’t budging they just hung up on her. Others have been equally rude. Moved her off from BT to Vodafone and they’re just as bad.
-
chris spence (@FakeRoscoe) reported@SkySports Absolutely ****. Not watching
-
manishR (@amrish1304) reported@SkyUK please do something about the Sky Max Router. I used to get better coverage with the previous black router and now its not even reaching my upstairs bedrooms. The sky max pod is a good solution but at 8 pounds it is not pocket friendly. A long time customer
-
Neil 🏴 (@northenders1) reported@talkSPORT @SkySports @NOW Clown 🤡 gets nowt right ...as bad as merson
-
Nothing to see here (@shanc73) reported@SkyHelpTeam @SkyUK I'm not sure which advisor called me today, to try and 'win me back', but he was incredibly rude and put the phone down on me after what sounded like swearing at me, because I wouldn't agree with him... Not sure that's how you may convince me to come back
-
Doozerpindan (@Doozerpindan) reported@jammierooroo @SkyUK Is there a law that prevents companies from doing this ****? There really should be.
-
Fiona_tweet (@fionahtweet) reported@jammierooroo @SkyUK She probably my has a 14 day cooling off period. Cancel
-
TheFluffster1 (@TheFluffster1) reported@jammierooroo @SkyUK Do take a look at the distance selling regulations under the Consumer Rights Act if needs be. There's a right to cancel within 14 days. Sky should be fully aware of this.
-
Steve Boothby (@SteveBreave) reported@jammierooroo @SkyUK How anyone pays £100 a month for a service like this defies logic.
-
BoudaSmoke (@DanielTStocks) reported@jammierooroo @SkyUK I'm not trying to be a **** here, but when they said, "Hi, I'm X from Sky...". She couldn't hang up the phone?
-
Nike Ralph (@MjelkRen) reported@jammierooroo @SkyUK Why would you even pay for that legacy garbage “television” tho. The internet exists!
-
userds5050 (@userds5050) reported@jammierooroo @SkyUK It's not usually Sky calling but one of their affiliates calling. They call me on a daily basis on different numbers even though it's the same people. They are aggressive and often call back when you hang up on them @skyuk need to do something about them
-
5DPigeon ❤️ Restore Britain 🇬🇧 (@5DPigeon) reported@jammierooroo @SkyUK no one wants to watch their goyslop especially @SkyNews which is mega crap, IDK how they sleep at night when 55% of their program is DA DA DA DA NANA NA DAAAAAA. pathetic. Scamming is only way they can stay alive innit
-
Woody223555 (@woody2235554) reported@jammierooroo @SkyUK Sky are absolutely atrocious and their customer services are absolutely shocking
-
Carl Bucksey (@carlbucksey) reported@Malcolm_Sillick @jammierooroo @SkyUK Tbf 30 day cancellation is standard so not really sure what u expect them to do. They haven't refused to cancel by the sound of it and prior to you calling what else are they meant to have done?