Sky Outage Report
Why is my Sky service not working?
No problems detected
If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (49%)
-
TV (29%)
-
Wi-fi (12%)
-
Total Blackout (5%)
-
Phone (3%)
-
E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Glasgow, Porth, Basingstoke, Croydon, New Milton, City of Westminster, Andover, Blackburn, London, Spalding, Gosport, Birmingham, Newport, Flitwick and Horsham.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Porth |
TV | |
| Basingstoke |
Internet | |
| Croydon |
Wi-fi | |
| New Milton |
Internet | |
| City of Westminster |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Steve Retallick
(@stevochels) reported
@SkyHelpTeam So I cannot safely protect my family online without being charged for it? That's not what I expect as a long standing customer. Surely you have options for families to be protected online? The shield does not work as it's an all or nothing? Working from home I need flexibility..
-
Callum
(@CallumGLHF) reported
@SkyHelpTeam Can I cancel part of my Sky package online?
-
matt marsh maccameron
(@mattgoalsmarsh) reported
@SkySports I wouldn’t take rashford he is very overrated I wouldn’t take ramsdale don’t rate him one bit I wouldn’t take mings he’s just terrible I wouldn’t take philips if henderson fit I wouldn’t take white and I wouldn’t take Greenwood
-
Steve
(@Zeph74) reported
@SkyHelpTeam Then why not offer further assistance? Why not look into the reasons why your staff have not rang back as they said they would. Or that I was told that there was a problem in the area when there isn't one with all my neighbours. The customer service so far has been abysmal.
-
Cathy_Hudson 💙
(@cathyhudson68) reported
@SkyHelpTeam Anyone else having problems with broadband in King’s Lynn @SkyHelpTeam ? Shows a red blob over on the outage map but also says no problems reported
-
Steve
(@Zeph74) reported
@SkyHelpTeam Nice customer service, so still not solving the problem but quite happy for a customer to leave after 12 years. Excellent. Virgin media here I come
-
Paradith
(@AjParadith) reported
@SkyUK Mind explaining why when an employees parent dies - HIS PARENT DIES - in the UK - you only allow him the day of the funeral off - force him to work!!!! what kind of **** show are you running there! do you have no compassion #death #HR
-
KG
(@KG_FFB) reported
Why do Skysports still insist on adding extra fake crowd noise even though there's actual fans at Wembley today?! I've just switched over to another broadcaster and you can definitely tell that Sky are adding more noise. Do they think viewers are that stupid ffs 😒 #BRESWA
-
Robert Holder
(@Robert_A_Holder) reported
@SkySports I know its pathetic but I'll lose a lot of interest if Grealish ent selected. Obvs still want us to win but will bug ******** out of me
-
Marcia Bigg
(@marciabigg) reported
@SkyHelpTeam can you clear something up for me, if you have Sky q equipment, it is not owned by the customer it is "rented" is that right? If so, why would I need Sky protect as if there's a problem with my sky q box, surely as it is rented it is up to you to fix it?
-
Ben
(@owlsfan83) reported
from
Chapletown, England
@SkyHelpTeam FFS unbelievable jeff. Why don't human beings work on social media other than twitter bots. It's a simple labelling problem. Get a human being to read the message and pass it to the relevent department.
-
AndyB 1690 RFC
(@Andy_B_86) reported
@SkyHelpTeam Might join use @virginmedia customer service is terrible
-
Shawberto
(@Muscovy101) reported
@SkySports I'll never understand why Dave and now Romeo, never break their ankle. It's literally flipped over (left)
-
carl berry
(@carlrberry) reported
@SkySports Not this shite again he will finish his career at Barcelona stop with same crap each week.two seasons he was joining man city whens he going in his 70's
-
karla
(@somersetkarla2) reported
@SkyUK worst customer service ever. Will definitely be looking to move away from them after 17 years we’ve had enough of internet dropping all the time and now no internet for bank holiday weekend
-
Bradley
(@CatchesideSays) reported
Genuinely had more issues with @skytv and Broadband the couple of weeks we've been with Sky than we had with Virgin in the ~5 years we had with them. Just 17 months until we can switch back. @SkyHelpTeam.
-
granville64
(@granville642) reported
@SkyHelpTeam cancel sports
-
Steve
(@Zeph74) reported
@SkyHelpTeam have been having problems accessing on demand services for the last couple of days. Was promised call backs that never happened. Sick of the bs lies from your ca advisors. Can I cancel my contract I've had enough ?
-
AY
(@_AYJR) reported
@SkySports Youve spammed this since yesterday stop trying to bring his name down because he isnt english its pathetic
-
Lisa
(@Lovelylisa09) reported
@SkyHelpTeam hi there. I’m trying to catch up on programs which I haven’t had a problem with before and now it’s saying ‘please upgrade packages to watch this’.
-
Guy Lambert
(@GRALWrites) reported
@MoneySavingExp Yes this happened to me with @SkyHelpTeam and only noticed when I was charged an enormous amount one month. Not a good business strategy despite otherwise excellent service
-
wafa
(@wafa95735608) reported
@SkyHelpTeam I have problem with broadband in EXETER. It Shows a red blob.
-
DarkKnightPaul
(@DarkKnightPaul1) reported
@SkyHelpTeam It is. The screen just went black whilst I was watching. I have no live tv or internet service through the box.
-
Alex 🇺🇸🇨🇺
(@CtRedLFC) reported
@SkySports Clippers were in such bad shape they had to wi twice
-
wafa
(@wafa95735608) reported
@SkyHelpTeam There's an outage in your area We’re working on it and it usually takes a couple of hours to fix things like this. Been having a problem for a while? It could be a network problem.
-
steven
(@SCATTRBRN) reported
@SkyHelpTeam i've been having issues for the last couple of days with my internet frequently dropping out. the download speed itself is great, but it drops out so frequently that it's proving impossible to download anything. any help would be appreciated.
-
Marcia Bigg
(@marciabigg) reported
@SkyHelpTeam But if I don't have Sky protect, I assume that as the equipment is rented, you would replace Sky q box if there is a problem?
-
FRANK DICKINSON
(@stfrancis10662) reported
@SkySports Arrogant li'll ****
-
Fieldy
(@fieldy46) reported
@Eurosport_UK So annoyed at you #Eurosportuk I hate using "an app" that's why I've got a huge TV. Web is such a faff though a smart TV, one of the few reasons I keep @SkyUK is to watch all the LIVE bikes on my TV not a crappy phone or pc screen. Poor performance by your schedulers @MCNnews
-
leopoldo Luque
(@roberth90762823) reported
@SkySports @tamsingreenway The problem is ladies want equal statues of sports were they are not competitive either. Golf, football, tennis etc. No problem with Snooker or darts if they compete on a level playing field .