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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 52% Internet (52%)
  • 17% Wi-fi (17%)
  • 13% TV (13%)
  • 10% Phone (10%)
  • 6% Total Blackout (6%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Pontypool, Dublin, Wandsworth, Nottingham, London, Stoke-on-Trent, Hammersmith, Harringay, Southampton, Birmingham, Crawley, Hackney, Alexandria, Southall, and Islington.

CityProblem TypeReport Time
Pontypool Internet 1 hour ago
Dublin Internet 3 hours ago
Wandsworth Internet 5 hours ago
Nottingham Internet 5 hours ago
London Internet 6 hours ago
Stoke-on-Trent TV 6 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • _MukhtarYusuf
    Mukhtar Yusuf (@_MukhtarYusuf) reported

    Very poor service from @dpd_courierhelp today. Driver didn’t ring the doorbell then claimed I wasn’t in. Customer service was dismissive when I asked to make a complaint. @SkyHelpTeam you should consider how delivery partners reflect on your service.

  • ElainepCoates
    Elaine (@ElainepCoates) reported

    My husband is attempting to watch West Brom v Charlton on the red button. It's really glitchy tonight - screen freezes, goes black etc - so he missed West Brom's goal! Really poor, considering how much we pay for the "service"! @SkySports

  • gfcbekah
    Bekah Willis (@gfcbekah) reported

    @SkySports @skytv shocking feed for the Gillingham game! Constantly stopping and picture quality is crap! #skysports+

  • oghenemere005
    Oghenemere (@oghenemere005) reported

    @adebary22 @SkySports How is that a problem to you if he doesn't play for the team you support?

  • JackLGriffiths
    Jack Griffiths (@JackLGriffiths) reported

    @SkyUK 11 days without broadband. Sky’s liaison with Openreach has been extremely poor: repeated calls, 3 cancelled appointments and engineers reconfirming that civils work is needed. Still no repair date. I just want Sky to take ownership and restore my service.

  • 20times20251
    . (@20times20251) reported

    @Ikennathegr8t @SkySports Rice isn’t a 100m player and never will be Btw he ain’t better than Mbappe either

  • JosephBrierley
    dcfcjoseph 🐏 (@JosephBrierley) reported

    @SarahMcAdoo @SkySports Yep crap nate

  • LoEl81
    LolaElise (@LoEl81) reported

    There are lots of people on here who honestly think that Michael Carrick should’ve gone on some media outlet like @SkySports or @talkSPORT and openly criticised the owners. Managers only do that when they literally want to get sacked. Amorim wasn’t a hero, he was a coward. This level of thinking is stupid even for this app.

  • LiamKing07
    AFCKingy (@LiamKing07) reported

    @SkySports Looking at this awful list really reminds me how much of a bargain Declan Rice was. Only one worth his fee

  • saintsmith80
    Saintsmith80 (@saintsmith80) reported

    @skysports plus is poor. Every time watch a game via the red button it always buffers

  • OldTup
    DrewWalker (@OldTup) reported

    @SkySports why has my Pompey v Derby sky+ gone down?

  • Raymondo1874
    Raymond Troake (@Raymondo1874) reported

    @tuggyj Might be the cringiest thing i’ve seen in a while. Sureky Skysports are just taking the **** now. So so bad.

  • richiefit1
    RGLFITNESS1🏴󠁧󠁢󠁷󠁬󠁳󠁿𓅪 (@richiefit1) reported

    @charlieldrv @SkyHelpTeam Twice during the second half the Walsall game jumped back to the 38th min mark so switched to the Fleetwood game n that did the same!! £150 a month n this ****!!

  • king_melch
    voice👑 (@king_melch) reported

    @SkySports You had to extend the list to top 14 just so many united will he on the list you still went ahead to include add-ons that were never met to the deal. Your bias is quite obvious at this point

  • PaulupsdalePaul
    Paul Upsdale (@PaulupsdalePaul) reported

    @triggzey @charlieldrv @SkyHelpTeam Hi, why do you need to turn phone notifications off? Apologies in advance if this turns out to be an obviously stupid question.

  • AndrewJohnBarr3
    Andy Barrow (@AndrewJohnBarr3) reported

    @Kings_Canyon_ @SkySports I don't listen to that idiot hasn't got a clue talks bollocks.

  • Pinon9
    Pinon (@Pinon9) reported

    @SkySports Hated, adore and never ignored Never heard of "Top 14" before

  • paulietage
    Paul D. Armitage (@paulietage) reported

    @charlieldrv @SkyHelpTeam Terrible

  • Jackwoods2020
    Jack Woods (@Jackwoods2020) reported

    Said it before and said I’ll say it again @SkySports STOP LETTING GARY NEVILLE commentate on Arsenal games for **** sake

  • PeterTa46426650
    Peter Taylor (@PeterTa46426650) reported

    @SkySports it would be justice to get a massive points reduction and down to league one

  • AVFCMH
    Villa Mental Health 🦁💜💙 (@AVFCMH) reported

    @Rogueranger007 @SkySports It'll be terrible mate!

  • W45EMS
    Sole.Surfer (@W45EMS) reported

    @SkySports @SkySportsNews nothing new here, just more lies and nonsense from you. No wonder people aren't watching your crap anymore.

  • EDPC66
    NotAPennyMore (@EDPC66) reported

    @Lipsy198 @SkySports Three. Scousers going mental are to blame just as much. But yes, the majority of the ruination is down to the two cheating bastards in blue.

  • snave73
    Craig (@snave73) reported

    @giggsclass1 @SkySports And they want to charge you a minimum of £100 a month for this ****.

  • 993Justme
    Daza (@993Justme) reported

    @eurofootcom @markmcadamtv @SkySports Investment from the past , I remember him he was passionate and awful at defending

  • amoako_jethro
    €torñâm📯 (@amoako_jethro) reported

    @KwameA__B @frgem_gh @SkySports Well you are actually wrong as well, first the add-ons for both were never met Lukaku for example had to score 20goals and win the EPL.Also granted add-ons were even included Isak has that in his contact summing it to about 130 but they didn't do that. So the intent here is clear

  • jamescarey1967
    James (@jamescarey1967) reported

    @Ahcibay @SkySports @David_Ornstein Statistically you're correct, be honest, Man Utd, last 15 years, have the worst record ever of overpaying for players, & paying over inflated wages that make them impossible to sell. Really not happy with this transfer window, also glad we didn't get involved in the madness 🤷

  • lewishutchison1
    lewis (@lewishutchison1) reported

    @SkyHelpTeam Is anyone able to help change my phone number. Phone system getting stuck and cutting me off constantly. Trying to upgrade but I can’t.

  • Mark_J69
    MarkJ (@Mark_J69) reported

    @LIVE_LOVE_MCFC @SkySports Has he ever broken an exclusive story. Just sits there in his expensive suit reading Ornstein

  • nufcToon2284
    Ando nufc (@nufcToon2284) reported

    @SkySports is a pathetic bias platform that has drastically went down hill the last 10 years especially getting rid or ruining shows to th point no one watched replacing the lads on soccer sat with influencer and YouTubers that are all about top 6 and nothing more its shite