Sky service status: outage reports and connection issues
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Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (55%)
- Wi-fi (18%)
- TV (15%)
- Total Blackout (6%)
- Phone (4%)
- E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Bristol, Birmingham, Lidlington, Hammersmith, Leeds, Deeside, Glasgow, London, Sheffield, Cirencester, Oldbury, Cheltenham, Wickford, Yateley, and Dundee.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
Internet | 25 minutes ago |
|
Birmingham
|
Internet | 4 hours ago |
|
Bristol
|
Internet | 5 hours ago |
|
Lidlington
|
Internet | 5 hours ago |
|
Hammersmith
|
Wi-fi | 7 hours ago |
|
Leeds
|
Internet | 8 hours ago |
Full Outage Map
Community Discussion
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Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Philip Aggrey (@Felipe_Grey95) reportedHello @bt_uk and @skyuk your service really sucks. Why is it taking 30 mins to download ‘Prisoner’ when I have Halo 3 that I am paying loads of money for each month? You are pathetic 😡😡😡🤬🤬🤬
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nosmh (@nosmh) reported@F1Media @SkyGroup @SkySports What is F1 going to do about the unwatchable AppleTV side of the equation? Can we get assurances that we in the US will continue to get SkySports as an option for watching the races on AppleTV's streaming service? Maybe a promise that they will stream that content in 4K? Were the interests of American fans taken into consideration in any of the broadcast rights agreements?
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Craig Dawes (@craigdawes) reportedDoes anyone else have trouble watching channel 5 catch up through @SkyUK using a stream box or is it just me?
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GinaG (@GGinaIvy) reportedHey @SkyHelpTeam why is gigafast &31 a month for new customers yet £53 for existing? Doesn’t seem right that I’ve just upgraded my internet as an existing customer to find out I’ve been ripped off because I’m not new. Is loyalty not rewarded?!
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Michael Mbangu (@MichaelMbangu3) reported@justcfc @SkyKaveh @SkySports They're ******* ****!
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NkwaByte (@nkwabyte) reported@theMadridZone @SkySports Just give it to him, all the bad nuts will be exposed, but in hindsight sight this is what they should have done for Xabi Alonso
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ritesh shahi (@riteshshah16464) reported@justcfc @SkyKaveh @SkySports CAN ANYONE TELL THIS IDIOT.. THEY BEEN MAKING THE SAME MISTAKE AGAIN AND AGAIN
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Sonia Ullah (@SoniaUllah) reported@SkyUK you have the WORST customer service. There is no one to speak to except AI chatbots, it’s so frustrating! For the amount of money you charge people, it’s shocking you don’t have a proper team in place. Been trying to get through to someone regarding an issue for 2 hours!
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KeepingItABuck50 (@ARAkickz) reported@justcfc @SkyKaveh @SkySports The issue is they believed that THEY had won it and not Maresca because they give 0 respect to managers. Nice little wake up call for them
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GreyJ (@GreyJ8181) reported@RealKintero @SkySports Are you not describing CR7 ? Didn’t he ave a problem then because your defence and midfield was decent. You have maybe 4 good players and then a lot of average mid table players. Tell him he’s welcome at Arsenal
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Tom (@ell2626252) reportedHey @SkySports can you please fix the black screen for the Reds Chiefs game? Ta
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GA (@HaddTennisFan) reported@SkyHelpTeam I cant turn on Sky TV it seems on my Smart TV, and I’ve got a flashing Q on my Sky Box. I’ve already powered off completely and on again and it didn’t work. What is the issue then, and how can I fix it?
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Sue Smollan (@Grandmas_Van) reported@1AntY @MBrundleF1 @SkySports You can access Sky Sports cheaper via NOW TV, which is still part of Sky, sadly. Also, when I left Sky, they eventually offered the sports package at £20 pm for me to stay, but I had other issues with them, so was leaving whatever they offered.
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Scott Jefferies (@SctJ2023) reported@andybullyuk @SkySports @Boro Tailed off at the bottom when he joined & pretty much already relegated in January but the managers the issue. Righto buddy.
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stido (@stido2902) reported@F1Media @SkyGroup @SkySports This is bad for f1, if you can’t afford sky how do you watch live f1
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Connor Stanford (@Connor_Stanford) reported@F1Media @SkyGroup @SkySports Worst news
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Karim Abdul Jawad (@KarimAbdulJawad) reported@F1Media @SkyGroup @SkySports Terrible. We need F1TV to save us from these extortionist capitalists.
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ilGuarf (@ilGuarf) reported@F1Media @SkyGroup @SkySports This is horrible news. Give us F1 TV in Italy because I need an alternative to this awful management.
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Leon (@LeonP3108) reported@fesshole Totally agree. The Premier League is awful these days - VAR, cheating, players all like robots, no room for mavericks, SkySports dumbing everything down…..
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Makuu (@makuupaul) reported@SkySports We should not celebrate too early. We have 4 Finals in the #EPL and #UCL, that is what matters most. Win them all. Keep our head down. #ARSATM
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The Reposs Non League Round Up Show (@NonleagueRdup) reported@SkyHelpTeam why has sky customer service got so bad a platinum customer and the service is appalling why does it take 3’phones calls and over an hour on the phone to sort a situation
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mick harkin (@mickharkin68531) reported@cpttrick7 @SkyUK @SkyHelpTeam Have you tried phoning them,the help team cant deal with conttacts?
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Bee-Jay (@botanic1077) reported@justcfc @SkyKaveh @SkySports Maresca won that trophy, they gave him delap and gittens, gittens couldn't even play that cwc so they paid extra for nothing, and looking at gittens now it was a **** buy before and after that purchase
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Nick King (@King66Nick) reported@Banners24b @SkyHelpTeam They are awful to deal with, don’t blame you for leaving
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sharon quinn (@sharonmarieq) reported@SkyHelpTeam Can you explain why you are taking mo ray out of a young girls bank account for a service they don’t get from you. Send threatening debt emails Then blame a engineer for not returning a q box to you
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Wayne (@waynesmith19881) reported@SkyHelpTeam Pack of wankers help your customers instead as sending them round in circles to other platforms dum *******
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hidden name (@brokinsolz) reported@empireofthekop @SkySports How can he solve the problem when he is the problem
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CT (HNIC) (@ctsar_ct) reported@JoshManTrades @SkySports You're a ******. Mbappe won all titles available with psg and Monaco except the UCL. You bastards will watch Mbappe play week in week out. Nothing will happen. He'd stay. Her ******** off the club and go **** somewhere else
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GunnerEvenNextLife (@AzizHarold) reported@LiamCrook1 @centregoals @SkySports And remember Arteta when he came in fans were shouting Kronkes out. Arteta stopped that movement he gave the kronkes the club back and u think they will sit down and listen to some few fans calling for him to go? Is a big loss for the owner and the club for Arteta to go right now
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MeowzyTM (@MeowzyTM) reported@F1Media @SkyGroup @SkySports Sky charges way too much compared to F1tv this is SO bad.