Sky service status: outage reports and connection issues
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (54%)
- Wi-fi (17%)
- TV (12%)
- Phone (9%)
- Total Blackout (5%)
- E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Motherwell, London, Glasgow, Newcastle upon Tyne, Cardiff, Newham, Bishop Auckland, Chesterfield, Birmingham, Shildon, Watford, Croydon, Leeds, Penarth, and Peterborough.
| City | Problem Type | Report Time |
|---|---|---|
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Wi-fi | 5 hours ago |
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TV | 6 hours ago |
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Wi-fi | 7 hours ago |
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Wi-fi | 8 hours ago |
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Internet | 8 hours ago |
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Internet | 8 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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James Nimmy King (@JamesNimmyKing) reported@cxdi55 @skytv @SkyHelpTeam I used to work in the cancellations department, threaten to cancel and they will give you an offer to stay
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Rob Donaldson (@RobDonalds38035) reported@SkyHelpTeam This just shows you exactly how piss poor Sky has become. While making billions. You don’t even have anyone working your online account. It’s not even monitored
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Danny Lee ♿🐕🦺🇬🇧🎖️ (@DannyLee1980) reported@PaulRidley5 @SkyHelpTeam @SkyUK Have you tried to enable WiFi calling it should allow you to receive sms while the local masts is down.
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rory hamilton (@rory1972ham) reported@cxdi55 @skytv @SkyHelpTeam I was a customer with three for around 25 years phone contract renewal for similar package was £35 now gone up to £80 with 2 increases to come during contract went to giffgaff £14 pm
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TheFootballDad7 (@TheFootballDad4) reported@cxdi55 @skytv @SkyHelpTeam Same with all companies, no support or discount for loyal customers.
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AJ (@AJ_BHAFC) reported@cxdi55 @skytv @SkyHelpTeam They’re garbage. Got the date we can give 30 days notice on the calendar for later this year.
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stephen mcginn (@stephenmcginn) reportedCheers @SkyHelpTeam I had to cancel my evening calls this evening, due to no network!!! 🤡
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CW🇬🇧 (@UKCLR) reported@cxdi55 @skytv @SkyHelpTeam I had this with virgin I went through and cancelled Then got a call from the cancellation team two days later offering me a cheaper deal than the new customer one. They are all scamming ***** it just depends on who you talk to
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Kevin Mclean (@KevinMclea53084) reported@SkySports That sky sports on the Now TV is unwatchable it’s buffering worse than last season I’m going to cancel it
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BedworthBlueNose (@bedworthbcfc) reported@AGrueller @SkySports Bloke is awful
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Christian Holst (@12thcenturymonk) reported@cxdi55 @skytv @SkyHelpTeam Sky service is costly and slow. Never used to be like that. Customer service are now also awful, because a lack of understanding about consumer protection.
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Jon (@JonJlydiatt) reported@cxdi55 @skytv @SkyHelpTeam I had the same issue with sky a few Months back, what I had to do was sign up under another name(wife) take the broadband deal with tv package(even though we didn’t want it) then I sent back the little tv dongle, and cancel that and just kept the BB, was the only way of doing it
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Stevø (@_Steve_B_) reported@cxdi55 @skytv @SkyHelpTeam They are a joke. I was also a platinum customer, but cancelled this week and told them to stick it. Funny how they came up with better deals as soon as I asked to cancel! Too late, I’m done being robbed.
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John Pennington💙 (@diygolf) reported@SkyHelpTeam I’m not with you anymore never ever will be again your company is a disgrace
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DS♟️ (@Carefree_WDS) reported@cxdi55 @skytv @SkyHelpTeam I have this same problem. Thankfully, Hyperoptic installed in my postcode and have been using them for for free (first 12months contract deal) and will start paying for it when the Sky contract terminates. Cant wait to send that final call/email to tell them to **** off forever
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ginny (@Ginny2G) reported@cxdi55 @skytv @SkyHelpTeam Just cancelled mine after 20 years CS has gone from been great to awful
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Paul~R~ (@LFC34R) reported@cxdi55 @skytv @SkyHelpTeam Same and internet is crap having loads of trouble
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Dean (@fletch67389) reported@cxdi55 @skytv @SkyHelpTeam Horrible company now
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Sebastian Kent (@Roy_Kent23) reported@SkySports Como trying the “we can fix him” bit with Delap, fair enough.
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TheseColorsDontRun (@truthtellerGB) reported@cxdi55 @skytv @SkyHelpTeam The joke is that you are paying so much for so little service. Cancel and move on.
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Nici Donnelly (@niiciidee) reported@MarciaBarry43 @SkyHelpTeam It’s disgusting as Sky are being of no help whatsoever. They’ve been down for 4 hours now. We will definitely be looking to change providers
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Nicky Allen (@Nicky73Nicky) reported@cxdi55 @skytv @SkyHelpTeam Cancel everything and leave it about 3 days. Sky will call you back beginning you to stay for about £26, then throw in Netflix and probably send someone over to nosh you off 👍
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miriam lewis-brown (@mimxlb) reported@SkyHelpTeam no service for hours ! Come on sky we customers rely on your services ! Cant contact the outside world without wifi !
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Dean Ayass (@DeanAyass) reportedSo @EE have moved my mum's broadband installation date from next week to October, giving her barely any notice. She's an 86 year old widow and this is the second time they've let her down in a year. Her existing deal with @SkyUK is ending soon so she'll have no communication.
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Everything is a lie (@GrahamBlundell2) reported@richiehadley @davidhoyland @SkyHelpTeam It's under TV and show half way down don't know why they moved it here
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Patrick Lowrie (@garngadpat) reported@cxdi55 @skytv @SkyHelpTeam They are all the same, having the same issue with virgin
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Boro (@stevecook1982) reported@cxdi55 @skytv @SkyHelpTeam Leave and let someone else in your household become a new customer- thank me later
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Raz (@Raaahaha) reported@cxdi55 @skytv @SkyHelpTeam I know it's obviously not great but at one point you were a new customer and you probably got a similar new customer offer for 12 months?
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JCnufc1892 (@toonxarmy1892) reported@TheAthleticFC Who’s this idiot? @GeorgeCaulkin @ChrisDHWaugh great excuse to cancel a subscription- skysports level of crap punditry.
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Everything is a lie (@GrahamBlundell2) reported@DANIELH6373 @davidhoyland @SkyHelpTeam It's been moved to TV and shows half way down, I know it stupid