Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 18: Problems at Sky
Sky is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (48%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Liverpool, Middlesbrough, Glasgow, St Helens, Gorebridge, Crewe, Dublin, Hounslow, Manchester, Oldham, Derby, Halifax, Hengoed and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Wi-fi | |
| London |
Internet | |
| Liverpool |
Total Blackout | |
| Middlesbrough |
Internet | |
| Glasgow |
Internet | |
| St Helens |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Alfie 🇬🇧🇬🇧
(@alfie_west_55) reported
wtf do @SkySports still offer, no champions league, no euro footie at all, no boxing, no tennis, get a grip @SkySports
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Rylie⚽️
(@LFCRylie) reported
@SkyHelpTeam **** you and your awful ******* WiFi that cuts out every 5 minutes.
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michael🇬🇧
(@michaelc_1872) reported
Fix the scoreboard @skysports
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John Clarke
(@villagio2345) reported
@SkyHelpTeam Today. The complaint was closed, so I had to get it reopened. You need to fix the app and text ALL customers to get them to check that their spend caps are enabled!
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Ian Simon
(@IanGSimon54) reported
@SkyHelpTeam Problem pertaining in LL11. No phone/internet for 4 days. Tried all self diagnostics
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Burst
(@Toonmode) reported
@SkyHelpTeam hey,what's the best number to phone to cancel my skysports package ?
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Jess Alderwick
(@JessAlderwick) reported
@virginmedia I am regretting switching from @SkyUK to virgin already! Can’t even watch a movie on Disney + without the internet dropping out three or four times. Sky may have been slower but it NEVER did this?! Been less than 2 weeks since install 😓
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Ori Reiss
(@macreiss) reported
@SkyHelpTeam I have. Engineer has still not bothered calling, but has confirmed that the appointment won’t be met. I have given my 31 days notice to cancel sky tv and broadband and am ordering virgin. 20 years with sky down the drain.
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Imperial Press
(@Imperial__Press) reported
@BBCSport @SkySports You are simply the worst broadcaster for making basic mistakes, and you are surprised by abuse?? Sky laugh at you. In terms of errors you are in a league of your own paid for by people who despise you..Sky are funded by customers.
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Ash Raskov
(@AshRaskov) reported
@SkyHelpTeam Not helpful, sometimes connects with slow speeds then drops again
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bettyknowsnothing
(@100707) reported
.@SkyUK why is the SkyGo app so useless? It asks me to sign in every fifteen minutes and then crashes in between. Absolutely hopeless
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Mel Smith
(@fire_Mel) reported
@SkyUK quoted £10/month on a 18 month contract by Sky engineer for Sky Q Multiroom. Once fitted Sky are going to charge me £14/month and refuse to talk to me. Customer for 30 years and this is how they treat you! Disgusting!🤬
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Ian Simon
(@IanGSimon54) reported
@SkyHelpTeam Thank you. Done that Service Status says "there's an outtage in your area" !
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It's a Moose on a bike ! 🚲 🚴🍷🍺🏉 🎸🎶🌈🎻
(@David_Moose) reported
@SkyHelpTeam My point is I can't contact an agent cos it keeps cutting me off! *** can I give 30 days notice when I can't get thru? And if I can sign up with a click I should be able to cancel with a click ....
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Donna Marie
(@donna_rotchford) reported
@SkyUK @SkyHelpTeam is your sky internet down? Mine has been down since last night
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Joel Cheeves
(@JoelCheeves) reported
@SkyUK so you think it's OK to raise your prices from £22 to £25 in March and then £30 in April and just help yourself to people's bank accounts knowing full well they neither received or read any emails from you. Unless you have a signature it's basically theft! #Skyiscancelled
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Andy
(@hendoracing) reported
@SkyHelpTeam does your broadband ever work, absolutely awful!!!! Terrible service,
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Paul O’Neill
(@PaulONe54749562) reported
@VirginMediaIE I have no access to the @SkySports package that I recently payed for & was promised would be available today . No answer from your technical support or sales on 1908 number. Can someone please help? Thanks.
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Neil Tostevin
(@NeilTostevin) reported
@SkySports Joshua puts him away. Wilder puts him away. Whyte puts him away. Fury puts him away. Parker puts him away. Usyk puts him away. Joyce is a decent pro, but is not anywhere near the level of the guys at the top. Too slow and too easy to hit.
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Andy Newland
(@Andy_N3wland) reported
@NOW @SkySports is it just me that has picture v sound sync issues for the Rugby Test Match?
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Craig Worthington
(@Trip_SwitchUK) reported
@SkyHelpTeam Is the Internet/DSL down or something? Currently can't access Internet in the WS10 Area.
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Ayethatllbright
(@AyeThatllbRight) reported
@SkyHelpTeam I don’t see it as my role to do all the running around to get a reply to a complaint about how poor Sky are. I’ll let it go for another couple of weeks and maybe they’ll be embarrassed about the long delay when they do get round to replying. 2/2
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Christopher.miles
(@Chrismiles2301) reported
@SkySports Why write this crap aj got a fight and if chicken fury gets through his fight maybe he will fight aj
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Ayethatllbright
(@AyeThatllbRight) reported
@SkyHelpTeam I raised a complaint before, they’re the folks who haven’t replied in the 48 hrs they said, nor the two weeks since. The complaints team doesn’t seem to be working properly. The help team don’t seem able to help. I bet the direct debit folks are all on track! 1/2
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melissa balmer
(@melissa_balmer) reported
@SkyHelpTeam I've had this pop up every time I try and download something on my sky q box stating I need to upgrade to use this service, but all my planned recordings are recording perfectly fine it's not worked for over a month and I've done all the little things the last agent advised
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melissa balmer
(@melissa_balmer) reported
@SkyHelpTeam hello am trying to get through to someone, have had a problem with my account for a month and I'm finding it impossible?
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It's a Moose on a bike ! 🚲 🚴🍷🍺🏉 🎸🎶🌈🎻
(@David_Moose) reported
@SkyHelpTeam I did and after 4 minutes on your menu system got cut off - twice. Why can't I cancel online?
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Ori Reiss
(@macreiss) reported
@SkyHelpTeam Guess what? Sky engineer didn’t show up today! Wasted all day at home waiting for him. Was supposed to call in morning to let me when to expect him. Nothing. All day at home wasted. For a box change! Shocking service. Very much fed up.
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Stefano Thommioni ⭐️⭐️⭐️⭐️
(@Thommohawk67) reported
@PrinceOfLurg @ScotlandSky I have to agree! The coverage is to a high level of crap. I cancelled my #Skysports due to the commentary and lack of decent coverage, when comparing to the English games. Alternative viewing is highly recommended
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Me
(@AmendMe) reported
@SkyHelpTeam trying to sign up as a new mobile customer yet keeping getting a technical error each time I click agree for the credit checks etc. Any ideas?