Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Batley, Dartford, Tonypandy, Ilford, Kendal, Dublin, Edinburgh, Bridgend, Harringay, London, Orpington, Glasgow, Liverpool, Coventry and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Treharris |
Internet | |
| Hackney |
Internet | |
| Batley |
Wi-fi | |
| Dartford |
Wi-fi | |
| Tonypandy |
TV | |
| Batley |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Shaun T
(@ShaunT27202237) reported
@SkyHelpTeam Fraid not, it's gone down again since I tweeted
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RingoFire19*
(@KarlMullee) reported
@SkySports Keane though honest, sometimes spouts a lot of ****. Again, why aren't people looking at Liverpool's injury situation?? If none of these happen, for sure it's between us and City for the Title. Injuries cost the team, not an attitude problem??
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mark gibbons
(@MarkOrfordgibbo) reported
@SkyHelpTeam You click on the link and it’s just a blue circle going round and around , so I then try the live chat “ busy “ since about 10am . If I was a new customer you would be falling over yourselves to help me , you guys have tried to be helpful but it’s beyond a joke now .
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Ben Lewis
(@lastjellybaby) reported
@SkyHelpTeam Hi, I activated a Sky VIP offer to receive a free Sky Q remote a number of weeks ago. I have the email confirmation of the offer but have heard/received nothing since. Please help!
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TenerifeRedmanDoesLFC
(@TenerifeRedman) reported
@FarneticoToro @SkySports ******* you are boring as ****. I was told by Utd fans that yoir current teams was one of the best this season. Don’t believe everything you read.
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Ben
(@owlsfan83) reported
@SkyHelpTeam Please explain how the sound drops outs can be explained online? The boxes as you are fully aware (if not then you should he sacked because you get many tweets about it) have software or hardware issues and nothing online will fix it.
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kevin gray
(@kgrayuk) reported
@SkyHelpTeam Shocking how they treat a pensioner.
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Ben
(@owlsfan83) reported
@SkyHelpTeam please read the tweet. When will the fault be resolved? You know it's a sky issue with the boxes so please don't insult me with lies.
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Tracey
(@AcraftyPunum) reported
@SkyHelpTeam We have nothing and haven’t had internet since about 11:30 this morning. Someone locally has said it’s an @OpenreachHelp issue as they’re with a different network. I think I need to phone to see if you’re aware of the problems...
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Motherfuxker Jones
(@TomJones3397) reported
We pay for the dearest @SkyUK service and it’s still ******* ****. Buy me a new PS4 controller
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Gra W
(@Grasport11) reported
@SkyHelpTeam @UberGeekFanboy How do you get to speak with a human at your organisation? Simple query - but your service is appalling.
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Jabed ackerman
(@Jabed_A1) reported
@SkyUK fix your wifi man
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Miss Q
(@SuzyQStafford) reported
@SkyHelpTeam Helllo! It’s the lack of broadband speed constantly. I changed at Christmas and it’s been horrendous ever since moving to your super one. Have ran through all diagnostics and it just keeps telling to call you guys. So I call but can never get through.
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Lizzy Edwards
(@lizzyedwards_x) reported
@SkyHelpTeam I am trying to access the 40% off fiit membership for sky vip customers as my 30 days free trial has now ended. Please can you help?
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Paul Phillips
(@PaulFPhil) reported
@SkyHelpTeam Thanks for the reply. It said that the test was not working and to try later on. In the meantime the wifi connection has come back, but it is very spotty. What can be done to improve the speed?
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lee
(@alessi785) reported
@SkyHelpTeam your customer service is abysmal sorry to say can’t get to speak to anyone
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Roy Leonard Finch
(@roylfinch) reported
@SkyUK Difficult to send a "complaint" to Sky... This, regarding,parking Highway Code 238/9, use of device and noxious fumes whilst engine running. Applies to most "drivers" but regular occurs after a job has finished.
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E.Taylor
(@ETaylor89066763) reported
@SkyHelpTeam came home to no Internet, can you let me know if problems in Dumbarton/Glasgow, area. Thanks
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Perfect Skin
(@frances_furlong) reported
@SkyHelpTeam I do understand about waiting times - if I had waited 45 mins and got the problem resolved that would be great - but an additional 3 x 45 calls following up in the same issue isn’t really acceptable
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mark gibbons
(@MarkOrfordgibbo) reported
@SkyHelpTeam I have tried this , trying to send an email to the site doesn’t want to know and won’t open the template, tried live chat always busy , phone calls I’m dizzy with . Can I just have the email address to send the complaint to please .
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Queti.Importa
(@DeeJayPerez1) reported
Who's better sky broadband or talk talk @SkyUK @TalkTalk Im so confused!! someone help?!
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Elizabeth Bandeen
(@bestevermassage) reported
@SkyHelpTeam Hello the last time an engineer was here he advised taking one microfilter away. I have a landline telephone. Its a cordless phone. Just a regular cordless phone. I have never had any problems other thsn just really slow WiFi, up until the last month.
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Ben
(@owlsfan83) reported
@SkyHelpTeam I don't see anything on that link that states when the issue will be fixed???
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Gra W
(@Grasport11) reported
@SkyHelpTeam Is there a help line phone number that picks up ?
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Elizabeth Bandeen
(@bestevermassage) reported
@SkyHelpTeam Also, my community Facebook page, quite a few comments in my area about WiFi dropping out or not working.
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Lewis Dunford
(@DunnersLewy) reported
@SkyHelpTeam New customer, Sky Q installed today but broadband router still not arrived how do we make contact/resolve this please?
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Georgina Gill
(@Georgin06142079) reported
@SkyHelpTeam Hi, our wifi is completely down and there are no lights on the box. We all have essential work calls to make, please advise what to do.
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Elizabeth Bandeen
(@bestevermassage) reported
@SkyHelpTeam I would be able to check to see if there was an outage.... If I could connect to my WiFi!!! Scrolling waiting to load up page... Waiting waiting waiting. Oh. Its telling me I don't actually have a Sky account. Believe me, that's what it feels like. Can I speak to a human please?
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919 Clan
(@919_clan) reported
@SkyUK why is your wifi never work "BeLiEvE iN BeTtEr"
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ੴ SC: vixx.singh ੴ
(@jattsingh2020) reported
@SkyHelpTeam I have spoken to a technician over the phone about this yesterday and they did say the problem is with the Sky Broadband in various area’s and locations. Sky Mobile was up and running after 6.00pm til 01.00am last night. But is not working again today.