Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (59%)
• Wi-fi (20%)
• TV (11%)
• Total Blackout (5%)
• E-mail (3%)
• Phone (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Plymouth, West Bromwich, Hammersmith, Blackburn, Slough, London, Northampton, Gosport, Redditch, Hackney, Southampton, Burntwood, Dundee, Derby, and Reading.

City	Problem Type	Report Time
Plymouth	TV	10 minutes ago
West Bromwich	Wi-fi	19 minutes ago
Hammersmith	Internet	21 minutes ago
Blackburn	Internet	58 minutes ago
Hammersmith	Internet	5 hours ago
Hammersmith	Wi-fi	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Del (@DeloresWhi50682) reported 6 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK They insisted I sent all the equipment back immediately, just what you need to be doing when you have a matter of weeks left with your dad who lives a 200 mile round trip away. I will never darken their doors again!

• 
  Sameena Ahmad 🇪🇺🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@SameenaAhmad7) reported 10 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK I was surprised that Sky were good when my mum died. BT were awful, demanding to speak to a dead person. Only just got fibre at my place a couple of months ago, will not go with Virgin, too much poor feedback.

• 
  Ibra58 (@IbraZibra58) reported 10 minutes ago

  @SkySports Egypt were just terrible losers and with their people going public making wild accusations of mass corruption plus their volatile manager swearing at and SPITTING into the crowd and wanting to fight everyone I suggest that they will get some serious bans and fines

• 
  Boing The Noise 𓅪 (@Christo50515751) reported 11 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Very similar experience when my father in law passed in 2022, they actually sent him a £12 bill which I let them chase so it cost them waaaay more… absolute arseholes I’ll never use them again

• 
  MaxPower (@Stephen_750) reported 12 minutes ago

  @ProBoxingFans @SkySports If it’s not a Wembley for 2 UK heavyweights boxing has gone to crap 💩

• 
  Ross (@RossUKRFC) reported 13 minutes ago

  Hey @SkyHelpTeam why are you asking me for a pin to watch a football match I'd been watching for 114 mins? Had to reset it because you never ask for a pin....

• 
  Lala⁸⁷ ¹⁸¹ 🏁 (@Oliberbearman) reported 13 minutes ago

  that Skysports Post ab asking mclaren race engineer was deleted, did he **** up lot? Yes but did it really deserve the amount of absolute horrible replies? And yall wonder why some drivers dont wanna socialize, you make people run away.

• 
  RedditchVilla (@K6HolteEnd) reported 15 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Virginmedia were horrible to us. My mother had a stroke and had severe dementia. we tried to cancel her broadband and just keep the tv as she couldn't use a computer any more. They kept asking to speak to her and got angry when she couldn't remember her password. Utter scum.

• 
  **** - News from Hell...and Europe. (@MaxiMumMother) reported 18 minutes ago

  @SkySports It seems that calling for the death of Christians and Jews didn't help them win after all. Allah hates Eygpt.

• 
  Goaldata - Liverpool Zone (@LiverpoolZNE) reported 22 minutes ago

  Speaking to @SkySports, Rafael Benitez highlighted Andoni Iraola's advantage of knowing the Premier League and predicted strong fan support for his playing style at Liverpool: "It's (Liverpool) a massive club. But I think he has an advantage - he knows the league. That is not easy. At the beginning when we arrived to the Premier League, it was totally different. But he knows the league. The fans will be very supportive, for sure. The way that he wants to play, I think they like that. And I think he has great possibilities to do well."

• 
  left blank (@leftblank111) reported 22 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Disgusting company. Came on to my property without permission, ruined my garden (im not a customer) then took almost 6 months to resolve their damage! Im not on their mailing lists despite asking nunerous times to be removed, and the door knockers come monthly

• 
  Adam Smith (@AdamSmithyyyyyy) reported 24 minutes ago

  @AdamTweddell00 @SkySports we were all surprised that Brazil couldn't choose a better taker and not surprised when his penalty was so ****

• 
  Michael horsfield (@HorsHorsfield) reported 30 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Just been fined for shocking customer service. So sorry for your loss

• 
  Marie Jarvie 🇪🇺 #MDANT (@mariejarvie) reported 31 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK The worst company I had to contact when my husband died was Microsoft. He had some software set up to auto renew. Impossible to cancel unless I had access to his emails.

• 
  Michelle Beckett (@MichelleBeckett) reported 33 minutes ago

  @SteveMaslinG @SkyUK @VodafoneUK That’s awful. I’m so sorry your parents went through that. :-( I’m certainly viewing them in a different light after today.

• 
  🐶🐶Spaniels Rule🐶🐶 (@Spaniels_Rule) reported 36 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK didn't they just get fined £28m for poor customer service. and swear they'd put it right

• 
  Paul Johnson (@15Luap09) reported 38 minutes ago

  @SkySports @FIFAcom couldn't run a bath without a mis-hap. Ref should have taken Quansah's name down as Balogun

• 
  Iain (@skywalker1404) reported 40 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK They were awful when my wife passed away absolutely terrible, I had to take to twitter to get any response

• 
  pete (@shade1964) reported 43 minutes ago

  @SkySports FIFA have seized the chance to try and **** over Englands chances they corrupt

• 
  sohel basravi (@BasraviSohel) reported 44 minutes ago

  @JHUGUESSS @_BeFootball @SkySports u r jst a kid dont how bad he plays

• 
  Foxy Brown (@69FoxyBrown69) reported 47 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK British Gas and Barclays made our grief even worse when my dad died. The very worst service!

• 
  🇳🇬 Zubby 9 (@zubbiany) reported 48 minutes ago

  @SkySports If some Manchester United fans are rejecting Andrey Santos already, then maybe the problem isn’t the player… it’s the expectations. Agree or disagree? Let’s hear it. 👇🔥

• 
  CJ 🍉🌈 (@____CJ______) reported 48 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK They are so out of touch it's unreal. I recently had to phone virgin media "bereavement and critical illness line", a relative has terminal cancer, but yet they can't offer monthly rolling contracts? We had to sign up for a min 2 year contract? It's disgusting. I'll never go VM!

• 
  Timbertony (@ttimbertony) reported 49 minutes ago

  @SkySports I subscribe to Sky & Sky sports but it does not appear I have ITVX. If this is correct I will cancel my Sky subscription. I’m tired of being scammed with increased subtle subscription additions.

• 
  Holli (@HolliCarden) reported 51 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK This is why I’m happy that Virgin Media are being fined millions of pounds. Their customer service is disgraceful.

• 
  Tim McCarthy (@timmccrthy) reported 52 minutes ago

  @glenncoatsworth @SkySports Yeah, we ruined you speaking German something awful. Schmuck.

• 
  Gill (@gill_frost) reported 54 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Thank you for sharing. I have been meaning to move from virgin media for a while because of their poor customer service and this has decided it for me.

• 
  MH (@MhMyxacc444) reported 57 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Virgin media are awful

• 
  red_mocha2022 (@red_mocha2022) reported 1 hour ago

  @MichelleBeckett @SkyUK @VodafoneUK Bad business practice. Walk and don't look back. I'll repost.

• 
  Nigel (@nmayling) reported 1 hour ago

  @SkyUK - so your chat agent asked me for the OTP code sent to my mobile. The message I get says ‘never share this code with anyone’. Years of cyber training about never giving your code out gone.