Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 09: Problems at Sky
Sky is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (14%)
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Wi-fi (13%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Gravesend, Enfield Town, London, Birmingham, Derby, Dublin, Swindon, Shefford, Fareham, Plymouth, Hammersmith, Norwich, Crawley, Bradford and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Glasgow |
Internet | |
| Rochester |
Internet | |
| Gravesend |
TV | |
| Enfield Town |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Infosec Heartbeat
(@InfosecHeartBt) reported
Has anyone else had issues with @NetflixUK on @SkyHelpTeam? When opening the app and selecting a PIN locked profile it gets stuck there. Workaround is to select a random programme direct from the planner then enter PIN. Weird
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Harland Sanders
(@ShujAFC) reported
Sky broadband has got to be the worst @SkyHelpTeam
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Scott
(@Scott89ttocS) reported
@SkySports @Carra23 @PaulInce TAA has been poor this season and Thiago has been injured but we know from the comms that Carra has his tongue up the arse of every liverpool player.
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Wayne Bird
(@birdmanWl) reported
@MrDarrenFox @SkySports I’m fine, just hate the bullshit, Crawley had their best ever result at the weekend and the headline was about a Z lister knocking them out. Shame on Crawley for this sorry state. Must need the cash!! He’s not a bad player but **** me I’d probably still make it at 46!!
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Yvonne Rumbes
(@yrumbles) reported
@SkyHelpTeam I cannot view subtitles when viewing downloaded content. It happens with multiple channels and I have to use 3rd party apps to get subs. The content has subs when viewed live or recorded but not when downloaded, even when it says they are on. Please help.
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Ian Beef Freeman
(@ianbeeffreeman) reported
@SkyHelpTeam Apparently it's an outside problem, a member of bt has been out but hasn't worked. But now we've lost the Internet, loss of data, loss of games consoles, and loss of q-box, 3 days already and won't be fixed until at least Monday
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Seanadamus ੴ
(@El_Chamario) reported
@SkyHelpTeam Hi is there an. Outage in my area WS2 Walsall
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Shaun
(@shaun___97) reported
@SkyHelpTeam hello I ordered a tab a7 on the 15th I noticed the tab s6 lite came back in to stock iv order that one would I be able to cancel my order for the tab a7?
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Sharyn
(@sharcoghlan) reported
@SkyHelpTeam have tired to rent 3 Saw movies tonight ALL are having ‘technical’ errors downloading to watch? Please explain? & confirm I will not be charged to for this?
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Kirsten Cockburn
(@CockburnKirsten) reported
A week of home schooling done no thanks to @SkyBroadband @SkyUK @SkyHelpTeam it would be lovely to have some help resolving our inadequate WiFi - which doesn’t cover all the rooms in the house. Your bold promise. Do you ever answer your phones?
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when
(@cowherder45) reported
@SkyHelpTeam the sound from my sky Q keeps cutting out. Apparently this is a known issue - please can you provide me a solution. Thank you
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jim anderson
(@thetimbermanjim) reported
@SkySports @Carra23 @PaulInce Carragher wouldnt have a job only for neville, he's the most biased pundit, and he's an Everton man, thiago! Are you off your head wtf
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Ian Beef Freeman
(@ianbeeffreeman) reported
@SkyHelpTeam Ah so you're another one passing the buck not offering anything to help, we'll I'm not surprised
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Barry C
(@condo007) reported
@skytv @SkyHelpTeam 2/2 The issue I have is that the Mini boxes are set to Active, but they're not going into standby. So if I'm 8n a bedroom, I'm having to run downstairs to put the Sky Q Mini in Standby, to watch the one upstairs!
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STE 🇾🇪 🔴⚪⚫
(@YAANITEED) reported
@SkySports @Carra23 @PaulInce 2 ex liverpool players who both have a hatred (bitterness ince) towards ManUtd. Why don't you ever get anyone associated with man utd to do these things..terrible.
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Mrs A
(@julesperiperi) reported
Wondering why none of the complaint options on @SkyUK website work? @SkyHelpTeam ? Second time we have had issues with broadband in as many months & this time can’t even access any options to get it resolved. Working from home next week is going to be interesting...
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J Hill
(@Murtle007) reported
@SkyHelpTeam Hi yes it wasn’t previous but we have had an extension since and ongoing problem since before Christmas the last guy said the dish is last thing to swap but cause if it’s position I would need special heights/ access team. It didn’t give me an option to select
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DJ Conspiracy
(@djconspiracy1) reported
I'm done with @virginmedia absolute joke thing. @SkyUK don't fail me if I call u.
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Ryan - The FM Teacher
(@Ryan_FMTeacher) reported
@DeaconJustified @SkyHelpTeam Wow, that is awful. I remember having those speeds. Then upgraded to BT and now get 100 download and 48 upload. I feel your pain as I remember those poor speeds.
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Mozzy
(@mozzy_c) reported
@MartinKatscan @SkyHelpTeam @AmazonUK This was a huge problem with hundreds of people yesterday and this morning Amazon. Though fixed now
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Kerry Murphy
(@KerryMu07788622) reported
@GMB @SkySports @Carra23 I think they will cause a right problem if the do..
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Barry C
(@condo007) reported
@skytv @SkyHelpTeam 2/2 The issue I have is that the Mini boxes are set to Active, but they're not going into standby. I'm having to run around the house to put at least 1 of 3 Sky Q Mini's in Standby, to watch the one in my room!
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debbie irving
(@2911_deb) reported
@SkyHelpTeam can you advise re broadband issues today? At some points we had 0.1 download and 0.07 upload speeds whilst both trying to work at home. Has there been a problem?
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Joseph Allen
(@joeallen_89) reported
@SkySports @Carra23 @PaulInce TAA? He’s been ****! I get Wan Bissaka’s game is limited but Trent has been abysmal this season. Let’s not forget the main job of a RB is to defend, something which TAA cannot do.
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Dd
(@dlmdet18) reported
@SkyHelpTeam Broadband down again?
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rich mcknight
(@rich80mck) reported
from
Carlisle, England
@TSBBCare Can @SkyUK help them as I call most days to be promised this would be fixed and still now repaired customer for 16yrs and mobile customer poor customer service @SkyUK
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Dawn Baggott
(@DawnBaggott) reported
@GMB @SkySports @Carra23 No and why are they still playing - WTF WE ARE IN LOCKDOWN !!!
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🍀Prettyxcool🍀
(@prettyxcool) reported
@SkyHelpTeam @allyfarquhar Can you help me too please?
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CC
(@cellinicourt) reported
@SkyHelpTeam night after night the tv sticks freezes on sky (I have Q) watching ITV4. Switch to watching it via the Amazon stick and no issues. Sky seems to have become rubbish. Why?
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Ole's Wheel
(@DonOleGunnar) reported
@SkyHelpTeam Can you please help. Working from home and our wifi has been down for 4 hours now so I've lost a considerable amount of money. Can you find out what's going on please