Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (55%)
• Wi-fi (18%)
• TV (15%)
• Total Blackout (6%)
• Phone (4%)
• E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Northampton, Hammersmith, Weston-super-Mare, Dublin, Sittingbourne, Oldham, Newcastle upon Tyne, Cardiff, Prestatyn, Luton, London, Ilkeston, West Bromwich, Glasgow, and Waterlooville.

City	Problem Type	Report Time
Northampton	TV	55 minutes ago
Hammersmith	Wi-fi	1 hour ago
Weston-super-Mare	Internet	2 hours ago
Dublin	Internet	2 hours ago
Sittingbourne	Wi-fi	3 hours ago
Oldham	TV	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kerry O’Brien (@KerryOB78) reported 2 minutes ago

  Thanks to @SkyHelpTeam and @WeAreOpenreach I am now left with no internet connection for the #bankholiday weekend!! Great customer service 😤

• 
  Electric Jellyfish (@ElectricJllyfsh) reported 3 minutes ago

  @nffckez @SkySports @SkySportsPL If you know that why are you still paying for Sky Sports Premier League then? Get a dodgy box/stick. Then again you follow the Premier League so thick as **** anyway.

• 
  Scott Elliott (@ScottElliott10) reported 4 minutes ago

  @pitpasschris @sky If this July increase is related to phone/broadband you’re likely on old copper services. If so expect a further increase in October @SkyHelpTeam should be explaining it’s due to Openreach switching off the copper network & hiking prices to double them compared to start of 2026

• 
  Martin Elliott (@pdfbt40) reported 6 minutes ago

  @ChrisMedlandF1 Not a problem. SkyUK program guide is total fiction. Amazing what you miss, record instead even when no FIA change.

• 
  John Mack (Mack) (@john_mack1974) reported 7 minutes ago

  Good evening @SkyHelpTeam so you’ve cut my mobile plan and I can’t find out why . Come on folks where’s support for this with accessibility team

• 
  Andrew Healey (@andhealey) reported 8 minutes ago

  @SkyHelpTeam great Sky Stream goes down and miss the end of the football. Now have “there is a technical fault. Please try again later” can you sort it out please.

• 
  InsideArsenal (@InsideArsenal99) reported 14 minutes ago

  I have never heard a commentator want a team to win so bad. @SkySports this is an embarrassment

• 
  @billybolero (@billybolero1) reported 15 minutes ago

  @spfl @SkySports NEVER A GOAL. DISGRACEFUL.

• 
  MARTIN BUCKINGHAM (@MARTINBUCK25112) reported 16 minutes ago

  @AnthonyRJoseph @SkySportsNews I mean hes clearly offside so skysports has learnt **** all.. having said that id rather these tight decisions are wrong than VAR getting involved

• 
  Shaun Barden (@BardenShaun) reported 22 minutes ago

  Jamie carragher chatting crap again on skysports again, no arsenal fan is going to be devastated after man city draw in the last minute, that draw puts the title in arsenals hands, you melt

• 
  Holuwasholex Series 📱 💻 (@holuwasholex1) reported 24 minutes ago

  @Blue_Footy @SkyKaveh @SkySports Really poor form

• 
  Jojohg (@JoannePowell14) reported 26 minutes ago

  @mariodc @SkyHelpTeam @SkyUK It was a power outage at the snooker. Nothing to do with Sky.

• 
  utb (@tcoatltlum89571) reported 26 minutes ago

  @EdsLFC @SkySports Kids on here wanting Fergie to die. Both as bad as each other!

• 
  Abs (@absdeakin) reported 27 minutes ago

  @SkyHelpTeam I’ve been sent an email to say debt collectors are going to be sent as I didn’t send a box back. I was told on the phone the charge would be waived because of my traumatic exceptional circumstances. Please help

• 
  John Dunwell (@JohnRDunwell) reported 27 minutes ago

  @SkySportsRL @SkySports here we go again! Sound but no picture on Catalans match. Bloody useless service from Sky 🤬😡

• 
  Paul Stubbs (@Stubbsmeister) reported 28 minutes ago

  @SkyHelpTeam your customer service is a joke! I’ve called 3 times to try and cancel Broadband Was told couldn’t cancel due to ongoing upgrade work in my area! Lady said she was making a note to cancel and not to worry! Just called again and another lady said there’s no notes

• 
  Paul (@PaulUtd16) reported 31 minutes ago

  @RedlingMUFC Worst commentator going! Worst Pundit going and he’s still in our ******* faces every week! @SkySports won’t do anything though because he’s in their pockets! **** him **** Liverpool we won!

• 
  Chris4RAFC (@Chris4RAFC) reported 32 minutes ago

  @RaytchH @Saints1890 @SkySports Yes it’s not working even tried on my iPad to watch the game via sky sports app but that isn’t working either

• 
  CharleyBurleyTbe (@Tonypem) reported 32 minutes ago

  Daniel Sturridge really is that token DEI appointment aint he,? He’s ******* awful tbh,and sack Neville and his mate Carragher ffs both talk shite and biased as **** #Skysports #ManutdLiverpool

• 
  O (@ItsORS1995) reported 33 minutes ago

  @NorthBankNadim @SkySports **** SS. Cancelled my subscription ages ago.

• 
  King Botus🐘 (@BotusKing) reported 34 minutes ago

  @justcfc @SkyKaveh @SkySports That’s not the problem,the problem is lack of ambition,because someone that won something would want to win more and to that they will invest more, you can’t make it to the CL for the first time in 3years and the best you could do is Delap

• 
  Terry (@TDW_17) reported 34 minutes ago

  @UtdVault Jamie is clearly a horrible man. Spat in the face of a 14yr old girl, yet @mattletiss7 lost his job at @SkySports for not wearing a poxy BLM badge & speaking the truth about the Covid death shot. Really does piss me off & put the establishment into full context !!

• 
  Champions League Finalist (@wavygooner) reported 36 minutes ago

  Jamie O’Hara on SkySports just being stupid and dumb ‘Bournemouth would finish 3rd in LaLiga’ he said tf

• 
  Martin Ross (@iamrossiofleigh) reported 38 minutes ago

  @SkySports how about sorting out your plus channels for the poor sport of rugby league , subscription for a black screen @LeighLeopardsRL and @SuperLeague in the shop window 🙄

• 
  Dave (@Dave63407796) reported 42 minutes ago

  @SkySports Do people actually pay for this garbage

• 
  Davey_88🍀 (@Davey_1888) reported 51 minutes ago

  @nffckez @SkySports @SkySportsPL **** up and deal with it, we get 1 game a month on sky if we're lucky.

• 
  🇺🇸 Just My Opinion 🇺🇸 (@JustMyOpinions4) reported 54 minutes ago

  @RoyAllenFSW @AppleTV @F1 You’re not watching this properly. You need to change your feed to sky sports in the AppleTV app. 1. AppleTV 2. Formula 1 3. Go down to “Catch entire season” and pick the race. 4. Go down to “SkySports”

• 
  Shapter 💙 (@shapter1234) reported 54 minutes ago

  @SkySports **** off with ‘fanalysis’ or ‘baller league’ , no self respecting football fan has one iota of interest in any of this **** #skysports #football #premierleague

• 
  zapaz (@zapaz66) reported 58 minutes ago

  @Pooliemags1Ttv It's down to West Ham and PSG/Bayern to save football. Skysports is barely watchable now, but can you imagine what it will be like if they win one? Never mind two trophies.

• 
  synced (@syncedutd) reported 59 minutes ago

  @EdsLFC @SkySports fight your own fight you frail little *******, that ******** do you want sky to do about it