Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 14: Problems at Sky
Sky is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: York, South Benfleet, Dublin, Northampton, Norwich, Hackney, Merthyr Tydfil, Scunthorpe, Glasgow, Islington, Greater London, London, Manchester, Derby and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 York |
Internet | |
| South Benfleet |
Internet | |
 Dublin |
Internet | |
| Northampton |
Wi-fi | |
| Norwich |
TV | |
| Hackney |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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clwyd
(@CClwyd) reported
@megan_feringa @blackmore_mark "he's standing down" #skysports
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Lisa
(@lucylipscakes) reported
@SkyHelpTeam I’ve had an issue with my bank and all of my direct debits have been cancelled. Is there a way to set this back up online as I’ve got about 20 places to call. 😩
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Jennifer Riggins💙💛
(@jkriggins) reported
Or @SkyUK you charged us then cut us off of the Internet a month early? Why do you think we are leaving could it be the terrible service or the horrifically slow Internet? Wtaf. Fix it please. I’m over this.
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IamLaykas ˢᵀ 💥🦍💥
(@laykas47) reported
@Blue_Footy @MelissaReddy_ @SkySports There's really no need to recycle old news if you've nothing new to share. We get it. Why not just talk about anything Chelsea related instead. Sucks at this point. No shades 🤞.
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Tony Chisam
(@hootinrootint) reported
@SkyHelpTeam waited until 2100 for my arranged call back that never came. 18 days with no broadband and you just keep fobbing me off with call backs that never come. Can’t speak to a manager. Shambolic customer service.
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BOYEGA
(@o_raafeyii) reported
@SkyHelpTeam ive spoken to them like 3-4 times over the past year, they just give me a new sky box and i get the same issue over and over again
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4real
(@boladam4real) reported
@Blue_Footy @MelissaReddy_ @SkySports Aren't you even tired publishing all these craps everyday? You guys should just prepare for gloomy days under Boehly as CFC have never been this unserious!!!
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bossbhoy67
(@bossbhoy67) reported
@BBCScotland having watched the garbage “How the League was won” I just also belatedly watched “We Never Stop” @SkySports Great show and exactly how to do it.. In Ange we Trust
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Canmoo
(@C_Mooring) reported
@SkyHelpTeam @SkyHelpTeam this is untrue. I am promised phone calls on certain dates that never happen. When I call I am unable to get through to the investigations team!!
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alan maccuish
(@skooshmaccuish) reported
@SkySports He didn’t win a major. Far to full of his own self importance. Must have missed the best caddie never to be on the bag of a major winner debate 🤔
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Andy Brodie
(@andy_brodie) reported
Hi @SkyHelpTeam. A relative received a text message offering an upgrade to Sky Q. How do they confirm that its legitimate? I'm having trouble finding a phone number on your site for them to call and confirm.
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Sara
(@snb66) reported
@SkyHelpTeam how do I speak with someone in the UK regarding a complaint made on 4th June regarding the poor customer service from your call centre staff thats not being dealt with in the way it should?
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alice♡
(@alicemcleanx) reported
@SkyHelpTeam our telly on certain channels is showing ‘problem with viewing card’ when we take it out it looks burnt on the opposite side of the chip can you help pls
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~
(@cfcp1905) reported
@SkyHelpTeam Hi, several of my apps won’t load on my phone saying ‘error connecting to the internet’ even though emails, whatsapp etc works perfectly so obviously is connected.. need help asap
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Kelly🐧🤘🌻🌱🏴 🇬🇧
(@purplepenguin81) reported
I have come to the conclusion that unless you want to watch something live in the UK, Sky Go is crap! @SkyHelpTeam
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Haroon Taj
(@iammrtaj) reported
@VodafoneUK my home broadband has slowed down. @SkyUK can you help?
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Finn Benton
(@SomeBritishDud1) reported
@SkyHelpTeam Three times tonight the WiFi has cut out for no reason and it happens at least once most nights. Stop throttling our bandwidth or we're switching providers. It's 2022 and you can't provide high quality broadband. Awful.
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Paramount+ UK & Ireland
(@ParamountPlusUK) reported
@JulianWilson4 This is a query for @SkyHelpTeam, who'll be able to help
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Canmoo
(@C_Mooring) reported
@SkyHelpTeam So it’s normal for the investigations team to give you a date for a phone call and not call? And the excuse for this is they are not customer facing?
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Sabina Ahmed
(@sabaone) reported
@SkyHelpTeam Morning ,when do the team start work please? Ihave been without my email since yesterday and they told me something wasnt working so they couldnt fix it for me yesterday! Will someone pick up the thread or will I have to start the whole saga again?
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ANDY
(@andyunz) reported
@SkyHelpTeam Is that supposed to help? I have tried everything on every web page you have. I waited on hold for 45 minutes to be promised and call back before 18.00. I have just been on hold again for over an hour and got cut off before I could give my name.
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david perrin
(@davidperrin13) reported
@SkyUK Tried to renewal but stuck with internal "issue" - been with sky since 1992 vip diamond member - worthless - will call me back thursday wtf
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Benz Grima
(@mrhaynz) reported
@SkyUK With the worst screen quality known to man and no functionality! Your games console and other peripheral equipment won’t work here…
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maetaphysika
(@maetaphysika) reported
@SkyUK Please get rid of that ridiculous gay flag - we're sick of having this rammed down our throats all year round including and especially June. I would never subscribe to anything brandishing that flag.
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dean deanson
(@dean_deanson) reported
@davidperrin13 @SkyUK Bit of an overreaction to a system issue. News flash sometimes they happen but there is no point in kicking off about it David you old fart
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Dave Pq
(@Nucl3arProd) reported
@SkyUK hey the internet gone down in horndean po8 area any idea on when it’s gona be back up and running
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Kelly🐧🤘🌻🌱🏴 🇬🇧
(@purplepenguin81) reported
@carter_boy81 @SkyHelpTeam Its a joke. Cant download new stuff outside UK. App has broken, again! Deletes unfinished episodes or films after 48hrs. Husband can't now watch the rest if the series he downloaded.
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Scot P
(@scotp09) reported
@markwerkself Blinded by the fake white teeth. WTF had Skysports become?!
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ANDY
(@andyunz) reported
@SkyHelpTeam Like I said I’ve phoned twice and no one will help. If you can’t help what’s the point in a Twitter help page? Pretty bloody useless if you ask me Liam my I suggest you change the page name or maybe get a new job
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SJB
(@StevieB_1983) reported
@SkyHelpTeam issues in KY12 area this morning, a number of websites/services not able to be reached?