Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (47%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Batley, Blackburn, Bristol, Croydon, Rochdale, Normanton, Birmingham, Middlesbrough, Henlow, Cardiff, Hackney, Glasgow, London, Motherwell and Barnsley.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Wi-fi | |
| Blackburn |
Total Blackout | |
| Bristol |
Internet | |
| Croydon |
Wi-fi | |
| Batley |
Wi-fi | |
| Rochdale |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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BpDqUeEn
(@sophb66) reported
@SkyHelpTeam I pad. Your SKY Q is shockingly **** considering you are one of the richest companies to exist you cannot even provide a decent app to watch your content on
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Richard Eglen 💙🇺🇦🇹🇷
(@Eglen66) reported
@SkyHelpTeam morning. Can someone please help, my mother in law wants to ask for the £39 bundle Sky stream, netflix, broadband. She's out of contract with v old plain Sky box. Her BT BB & Phone has ended too. She struggles on the phone, Internet too to order
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Keithyboy
(@Keithyboy8) reported
@SkyHelpTeam Ross. Do you think at least 4 days to get my phone line and broadband working is acceptable. As a new customer I think this is not acceptable. What do you think?
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Claire Nash
(@darkmotive1981) reported
@SkyHelpTeam Downloads are still failing, issue is not resolved!
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Camille
(@IckieBickie) reported
I have been messed around 4 times by Sky Broadband/Openreach this week. I’m very fed up with being on the phone for over an hour and the problem not being rectified properly each time @SkyHelpTeam
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steve lawrie
(@Steven_Lawrie) reported
@SkyHelpTeam Hi can you confirm if imternet outage in pl21 area?
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Tara Mardell
(@TwasMyPie) reported
@SkyHelpTeam I got new WiFi today, it doesn't reach my loft and using a TP link w/ ethernet doesn't work either. Do I need a booster?
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Rob Glover
(@HorsePowerImage) reported
@SkyHelpTeam @SkyUK still having major issues downloading any programs, any updates on when it will be fixed? #skytv
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BpDqUeEn
(@sophb66) reported
@SkyHelpTeam Or alternatively i could cancel my subscription completely because of the inept ability to provide a half decent app RUNNING FROM YOUR OWN WIFI!!
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Sarah Jane Jones (née Taylor)
(@SarahhxJaneex) reported
@SkyHelpTeam any chance you can help me? Tried to upgrade my mob this morning, credit check etc went through fine, got email to confirm + now I've had an email it's cancelled but no reason? I've seen others say they had similar issue so don't know whether to ring or not. Thanks.
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🏁Vickey
(@f1vickey) reported
@lordpercevalfan Girl I got THREE emails about copyright videos. All we’re from the last race. Is F1 or skysports trying to take me down?????
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Simon Holly
(@SimonHolly6) reported
@SkyHelpTeam I don't have a sky account, never bothered to set it up
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Tracey Carter
(@traceylouise07) reported
@SkyHelpTeam Is this a standard reply? As I have already stated this is not an isolated incident. It is impacting large areas as per the tweet from Sky. All we are asking is for Sky to update their customers. I have spoken to Sky numerous times over the last few days but they don’t know.
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Mark Hankin
(@8gzd8k76nM) reported
@EP1C40707889 @SkyHelpTeam You do understand its the exact same broadband thats coming down your line right? They both use Openreach you are literally just paying a different company for the same product? I don’t doubt you’ve had issues but you would have had those issues with Talk Talk
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Fraser Elder
(@ElderFraser) reported
@SkyHelpTeam Yes, however it’s not about fixing the issue, it’s about putting someone on hold then simply buggering off!!!!
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GavSi1814
(@GavSi1814) reported
@SkyUK , nice to know after 10 years as a customer you can offer nothing but to rip me off. Sky Tv cancelled, awful company.
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Liberty | Free Markets | Free People
(@freecapitalist_) reported
@AvonandsomerRob That THOT on skysports is the worst
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Marissa Bird
(@marissabirdy) reported
@SkyHelpTeam This is a nightmare for people working from home- still no internet or landline. When will this issue be fixed?
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Dave Pickering
(@davidpfilm) reported
@SkyHelpTeam Broadband is down in Barnsley S73 area.
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Paul Burgess
(@pburgess2208) reported
@SkyHelpTeam Also, even when there was a problem, the Sky tests from the app or website were saying that everything was working ok, when it was clearly wasn’t
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Brad Mace ™
(@braddels) reported
@SkyHelpTeam Yes. Tried different browsers. The app and different machines. Any chance I can give someone else permission to talk to customer se vice about my account? I’m currently in china and it costs £2 per minute to make a call
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Mark Hankin
(@8gzd8k76nM) reported
@EP1C40707889 @SkyHelpTeam You just don’t realise because you left them and are now with Sky so in your eyes its them at fault rather than Openreach who provide the service to both Sky and Talk Talk. Dont even get me started on it being a domestic broadband product so your WFH point is irrelevant
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STG
(@EP1C40707889) reported
@SkyHelpTeam Right now I just need my internet to stay working - but one more instance of this within next few months and I will be forced to switch. Some feedback - publish your telephone numbers for technical Support, stop the IVR from trying to push customers online - if I call, I need to!
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Raj Dattani
(@Raj_CX_Training) reported
@SkyHelpTeam Phone coverage = crap this whole month, Internet =crap, gone down 2 times this week! Leaving as soon as I can!
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Tracey Carter
(@traceylouise07) reported
@SkyHelpTeam Still no wifi - kidderminster. When are you going to post an update? Some of need wifi to be able to work! Before you ask, this is a wide spread issue and not individual!
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Simon Holly
(@SimonHolly6) reported
Feel medieval here at home with no Wi-fi, fancy fixing it? @SkyUK Or I could sue you for not providing the service I'm paying you idiots for...
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Rohit Doel
(@RohitDoel) reported
@SkyHelpTeam Why is your Internet down for MANTENANCE issues and you haven't notified me at all. I swear this is like the THIRD time in a week. Can you at least send me a notification when your going to do something rather than playing hard to get and doing it anyways.
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Rob Heard
(@robhrd67) reported
@SkyHelpTeam Hey Ross unfortunately Sky, as a company aren't acting like they are sorry at all. It appears as though your systems are incapable of cancelling more than one service at a time. I will try your link but could you also provide information on how to raise a formal complaint
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Rohit Doel
(@RohitDoel) reported
@SkyHelpTeam You really need to notify your customers better. Had my Internet go down 3 times in a week (This week in particuliar) and It may not be a big thing, There are people who WFH, and people that rely on you. Can you idk send through a phone notification or an email hours before
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Lynne
(@blonde008) reported
@SkyHelpTeam Hi, I've d/loaded the 1st ep of Sharp Objects but it freezes after about 12 mins and even when f/forwarding it doesn't play. There seems to be an issue with this episode. The 2nd ep played ok but no point watching the series if 1st ep doesn't play properly.