Sky Outage Report
Why is my Sky service not working?
No problems detected
If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (61%)
-
TV (15%)
-
Wi-fi (14%)
-
Total Blackout (6%)
-
E-mail (2%)
-
Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Halifax, Hackney, Cardiff, London, Birmingham, Bideford, Blackburn, Rotherham, Crawley, Blandford Forum, Cleckheaton, Dublin, City of Westminster, Oldbury and Ilkeston.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Wi-fi | |
| Hackney |
Internet | |
| Hackney |
Internet | |
| Cardiff |
Internet | |
| Halifax |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Sylar
(@_Sy1ar_) reported
@SkyHelpTeam my broadband is down in Cromer Norfolk
-
alan
(@alan80338806) reported
@SkyHelpTeam it’s not that the internet is down that is poor service it’s the fact information is hard to come by , no estimate of when service will be back and service page says there is no issue, South Norfolk area
-
GrumpyByName #2706 on the list
(@LessGrumpy) reported
@LaraInTheMiddle @SkyHelpTeam Dear god they’re unless. Even virgin aren’t THAT bad.
-
Matty Youngs
(@Youngsy1986) reported
@SkyHelpTeam How long is the broadband outage going to be in nr338gb please, need to work from home!
-
Nikki Arkinstall
(@ArkinstallNikki) reported
@SkyHelpTeam We are going to ring and leave sky because the service is just not good enough.
-
Danielle Betts
(@DanielleBetts5) reported
@tors77 @SkyHelpTeam Same it's really frustrating! Showing no known problems in your area when there clearly is!! A massive company like sky its really not good enough.
-
Ads
(@Adchatss) reported
@SkyHelpTeam Broadband is down in N.E. Suffolk. Any idea when it's going to be sorted?
-
Mick
(@MickDC81) reported
@YAKKIOS @SkySports Her dummy was spat because on this occasion she didn’t perform. She then chose to let her teammates down by pulling out. No I in team but there is a me! Calm down lad
-
Sam
(@Sam33084087) reported
@viking52806810 @SkySports So you don't see an issue with the fact that the majority of football players in this country are white or black despite a relatively high amount of Asian people living in this country?
-
Danielle Betts
(@DanielleBetts5) reported
@helens76 @SkyHelpTeam My Internet is down too 😭 hope it gets resolved soon!
-
Redhead Harry
(@Badger_Baron) reported
@SkyUK Broadband down in Norfolk and Suffolk! Wanna pull your fingers out and AT LEAST update your website? Meant to be working from home…
-
darren Jones.
(@dazj79) reported
@SkyHelpTeam I reset it like 4 times and the 4th seems to have worked but it was down for about 3 - 4 hours.
-
Angela Coats
(@angelacoats4) reported
@andrewfoster101 @TheRFL @SkySports He hasn't exactly been fit for purpose for a long time.. So surely someone else needs to step up and take the helm before rugby league goes down like the Titanic
-
Nathan Smith
(@SWFCNathan) reported
@kingzoot @SkyHelpTeam Mines the exact same Mat in S35 area past 12am internet cuts off so it’s a area issue not an isolated one.
-
Neo 💙
(@jaybarber) reported
Was really enjoying #TribesofMidgard earlier shame the @SkyHelpTeam broadband is down!
-
pat simms-cato
(@patty3up) reported
@SkyHelpTeam no one is answering the phone I need help as sky is not working can you give me a number to call that they will answer
-
Sare1@autismmum
(@littlesare1) reported
@SkyHelpTeam getting a bit p*ssed off that at least once a month my broadband goes down. Phone up to see what the excuse is this time for an automated voice telling me theres an issue at the box. BT are at that box DAILY what the hell is going on.
-
Iain Anstee
(@ianstee89) reported
@Sophs1812 @SkyHelpTeam NR5 been down for about an hour so far this morning. App give little to zero guidance
-
Dr David
(@davidgibbsy) reported
@SkyUK full day’s refund is a must. With us working from home, you must do better. No internet for this long is not good enough. Down in Norwich since at least 7am
-
DrGrey_Wolf 🐺💙
(@drgrey_wolf) reported
@SkyHelpTeam Good morning, Our sky Q box kept freezing last 2 weeks and required a complete reset to get it working again, this week the freezing episodes became more frequent and yesterday after turning the box off the unit would not fire up again! Help!
-
Paul Mitchell
(@IneffableBob) reported
@SkyHelpTeam @vikkih110 More bad advice from Sky, but likely this is an automated reply. There's an outage that is affecting thousands. You can't do anything until the service resumes
-
Redhead Harry
(@Badger_Baron) reported
@SkyHelpTeam broadband is down across Norfolk and Suffolk! Does someone want to pull their fingers out? Meant to be working from home…
-
AbyinWindum
(@AbyinWindum) reported
@alan80338806 @SkyHelpTeam This. When you say there's an issue, and check the app for updates, and the app says no known issues, that is frustrating and an aspect of your service you need to address.
-
Carole Humphrys
(@CaroleHumphrys) reported
@SkyHelpTeam can you advise when BB issues in Norfolk will be fixed please? We have nothing…
-
Donna! 👻🤠🤖
(@donnamarie2311) reported
@SkyHelpTeam I’ve done this and it won’t work, I’m in Norfolk and I see there are issues here
-
Mick
(@MickDC81) reported
@YAKKIOS @SkySports Why is it you aren’t allowed to have an opinion without offending someone. It happens you learn and move on. It’s life. As for my hair or lack of no issues there but at least I’ve my picture in there and you have nothing. 😗
-
Paul Mitchell
(@IneffableBob) reported
@SkyHelpTeam @Ellis66Michelle Not sure why you're giving this advice when the outage is affecting thousands of your customers. Michelle won't be able to do anything until the service is back
-
PAUL SELL
(@PAULSEL67251141) reported
@EveningNews Haven’t text me @SkyUK and mine is down , done all the useless self help and called to be told a one hour queue 😳🙄😡
-
Chris Long
(@ZippyLong72) reported
@SkyHelpTeam The issues in Norfolk that you have flagged. I can not find any updates anywhere?? Can you let me know what is happening?
-
Neil Sedger
(@moley666) reported
@SkyHelpTeam there is an outage in Norfolk, why does your service status page say there are no known issues?