Sky Outage Report
Why is my Sky service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 03: Problems at Sky
Sky is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Batley, Neath, Hampstead, Belfast, Waterlooville, Slough, Cardiff, Wembley, Northwich, Thetford, Southampton, London, Cleveleys, Burntwood and Swindon.
| City | Problem Type | Report Time |
|---|---|---|
 Bedford |
TV | |
| Batley |
Wi-fi | |
| Neath |
TV | |
| Hampstead |
Wi-fi | |
| Belfast |
TV | |
| Waterlooville |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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emma sykes
(@sykesy81) reported
@SkyHelpTeam I’ve been in the phone to your company god knows how many times. Still waiting for a 24hr call back. Like everything else still waiting. Why should I keep calling? No way to keep a new customer
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Steve Barnhurst
(@SteveBarnhurst) reported
@SkyUK PLEASE answer your phones!! Broadband not working and you guys are impossible to speak to it's so painful it's a joke!!!😡
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Phil Davis
(@ferretd69) reported
@SkyHelpTeam When will you fix the problems in Kent ?
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Claire
(@ToBeClaire) reported
from
Derbyshire, England
@SkyHelpTeam my bill has been increased by £20 per month as a discount has ended, I was lead to believe that the discount was for 18 months but it ended after 12. How do I make a complaint? I'm currently trying to get through to the cancellations team but waited 27mins already
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wayne shaw
(@wazzaowl) reported
@SkyHelpTeam We definitely have a problem in this area, 4 houses now on same street with same problem. 1 has an engineer here now but unfortunately can’t help. We need a @OpenreachHelp engineer
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lucas
(@lucas_m2k21) reported
@SkySports Deserves 100% worst player I’ve ever seen
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Siobhan
(@SMW192) reported
@SkyHelpTeam @skytv just had a call from your sales team, answered the phone and heard their whole conversation aswell as them discussing another customers information.. if that's your customer service I don't think I'll be taking up a new customer package 👎🏻
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Matt Connell
(@mattconnell84) reported
@JakeHamblin20 @SkySports Nothings really changed other than the anonymity. Awful people have always screamed abuse at players from the stands. It's disgusting. Social media just makes it easier. It almost seems ingrained in some fans. Education needed all round!
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Pmon
(@Pmon64788617) reported
@SkySports Classic Spanish fans. Awful lot
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Olufeyisan 'Gbemiga
(@Talk2Gsr) reported
@SkySports When he left Chelsea, he said the team didn't show him love blah blah. Hope he can now understand what numerous Chelsea fans were feeling then. I'm not in support of the abuse and threat against his family though.
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paul dale
(@paulwdale) reported
@SkySports Well get the contract signed and then get heads down to sort this years problems. We need this as the Bulls are making us look like amateurs. Come on Team give us Lewis fans a lift.
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ydexfr68
(@ydexfr68) reported
@SkySports Yet he complaines cuz hes getting death threats from stupid 14 yr olds. Give me a break
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Tommy Cooper
(@Tommycoops11) reported
@SkyHelpTeam Not good enough I’m afraid. You may have just lost yourself a customer. You call this customer service when we pay as much as we do? Shocking
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emma sykes
(@sykesy81) reported
Absolutely disgusted with @SkyUK and @BTSopenreach Poor service 2 engineers still can’t get job right or even respond to a call back. Great way to welcome back a customer
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Magician Wenger
(@magicianwenger) reported
@carlTtics @SkySports Keyboard warriors? His wife and kids were literally being threatened. Stop acting stupid on Twitter.
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martin jones
(@flash_pcs) reported
@SkyHelpTeam is there anybody in your broadband help team who is qualified to help me? The lady I spoke to completely clueless. Couldn't answer my question of why my broadband had gone really slow
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Steve Barnhurst
(@SteveBarnhurst) reported
@SkyHelpTeam I just want speak with a human being who can fix my issue. Sorry but this self serve world we now live in may seem efficient to you but is the worst customer experience ever. I pay a fortune am a VIP member for what that is worth and I can't use the system I pay for
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Rhys Allen
(@comgas47) reported
@HarrisonHeating @SkyUK @SkyHelpTeam Unfortunately most of them are like that. Love it when they say if you have an issue with your Internet please visit www.----- if I could do that I would have an issue with my Internet would i!!!
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Chris
(@eatontoomuch) reported
@SkyHelpTeam Your is this ***************? My broadband goes down and I have to pay £15 for an engineer to come out in 4 days time!?
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Byrneszn
(@byrne1704) reported
@TomWard53889804 @SkySports Thats not a fair comparison as none of us earn millions of euros a year. Death threats and stuff like that are inacceptable, but saying "i want to see XY do it themselves"... is just stupid, as we arent high paid topathletes.
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Jamie Fletcher
(@FletchRadio) reported
Is there a company more impossible than @SkyHelpTeam to get hold of when there’s a problem? I mean a human. A real human. They’re really good at automated responses though. The best actually. 🙃
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Ken Powell
(@theblkjuan) reported
@SkySports This why Ole doesn't want Greenwood going on international duty, he is a young man and Ole any slip up (another slip up) or poor performance people on social media and the press will slaughter him. Not good for his mental well being
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Keith Harrison
(@HarrisonHeating) reported
I’d just like to say how absolutely SHITE @SkyUK is @SkyHelpTeam crap internet, crap customer service, can’t get through to talk to anyone, useless website! AVOID
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Lee Doble
(@LeeDoble3) reported
@SkyHelpTeam Runs through some questions then tells me there is no problem with my broadband. I then have to go on hold for 30 minutes. I'll try again tomorrow
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Keith Harrison
(@HarrisonHeating) reported
@SkyHelpTeam I don’t need online help, I was promised someone would come out and sort out the external problem but never got a phone call!! All I want is to physically speak to a human to get this sorted, this is NOT what I pay for
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Tommy Cooper
(@Tommycoops11) reported
@SkyHelpTeam you are a disgrace! Whole apartment block is down and you can’t get one bloke to come and sort it til Monday afternoon? We all pay a lot of money for your services
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Neil
(@Neil3272) reported
@HarrisonHeating @SkyUK @SkyHelpTeam To be fair there all just as bad
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SB
(@StevieBurke6) reported
@SkyHelpTeam Service teams useless. Just bad processes and treating customers like cattle. Customer gets screwed over and service teams advise they can't do anything. Just sit and pray its fixed in 2 weeks when I have to work from there now. 4 weeks in total we've waited
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BlackGreyWhite.com
(@BlackGreyWhite2) reported
@SkyHelpTeam I called to chase a complaint and ur advisor just put me to the back of the q. Seriously.
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M2 Electrical Installations
(@ElectricalM2) reported
@HarrisonHeating @SkyUK @SkyHelpTeam I’ve had huge issues with this aswell! Sky Q mini boxes dropping out constantly. Had sky Q engineer out who said it was Wi-fi issues. Had sky broadband out who said there are no issues! Still stuck with TVs constantly not getting signals and Wi-fi being crap! 🤬🤬