Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Cardiff, Harringay, Hounslow, Ipswich, Hackney, Halifax, Nottingham, Blakelaw, Porth, Dewsbury, Norwich, Newport and Brighton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Harringay |
Internet | |
| Hounslow |
Wi-fi | |
| Ipswich |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Glass
(@Matthew_Glass_) reported
@SkyHelpTeam @wrightynic @SkyHelpTeam stop just replying to all the people in Bedfordshire either saying no issues reported or run the check. There clearly an issue...
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Jordan Lukas
(@JordanLukas_) reported
@MCooper26 @SkyHelpTeam Thank you Mark, shame Sky treat their customers like something on the bottom of their shoes.
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🔰Chris Barton🐤
(@ChrisBart0n) reported
No prizes for guessing who this @SkySports idiot supports!??? #reavnor #ncfc
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Ryan Mark31
(@RMark31) reported
@SkyUK sort your **** internet out. You made me lose 3 games of fifa cos of a dc. Sort it out !!
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Duck
(@ClanDucks) reported
@SkyHelpTeam our satellite signal is out again. It’s basically every day now. Is there an ongoing issue?
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Alma Ahijado-Alvarez
(@AhijadoAlma) reported
Hey @SkyUK, constant broadband failures, affecting work and can't even get through to a human being on your contact number. Second Tweet on the matter, still waiting for a solution. Please DM asap!!!
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172B
(@172B33) reported
@primevideosport @PrimeVideo Liverpool vs Tottenham is down! This does not happen in @SkySports
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Just Selling Beans
(@BeansJust) reported
And there goes @primevideosport - after a cracking Leeds game, nothing working on the live streams ahead of #LIVTOT . Never happens with proper broadcasters @BBCSport or @SkySports
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Paul Coleman
(@Coleman86) reported
Didn’t see the last 25 mins thanks to my @SkyUK broadband going down. Main thing is we didn’t lose......
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Chris ⎊
(@cjgreen27190) reported
307mb download and 58mb upload, and @primevideouk still cuts out and buffers whist watching the football. Hasn't changed, last year you had the same issues. Stop ruining the game give it back to @btsport or @SkySports FFS!
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Antoni Gostomski
(@gompstomp78) reported
My Sky Broadband is down... internet light is orange and I don’t know what to do. Anyone about to help? @SkyHelpTeam @SkyUK
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FΔHI 🦇
(@feeFahifofum) reported
@SkyHelpTeam @sh4nej88 there's a ******* issue. We are telling you there is
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Martyn Dowson
(@MDowson954) reported
@SkyHelpTeam Expect a phone call tomorrow. Being slow is just the start. Can’t wait for @virginmedia to be installed in my area
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shane jaconelli
(@sh4nej88) reported
@SkyHelpTeam It's saying theres an outage in my area! Funny that.
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Nicola Wright
(@wrightynic) reported
@SkyHelpTeam Tried that, first I was told there were no problems then there was an outage and get stuck in a loop having to keep logging into my account.
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khalid hafeez
(@khalidhafeez9) reported
@SkyUK it looks like sky have problems every day I have to reset it and recordings have parts missing. Thinking of leaving after 21 years
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James Dietz
(@jamesdietz86) reported
@skysports tell that idiot doing the Boro commentary we’re not the Riversiders. Tit
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Rachel Killick
(@rkillickcalver) reported
@OpenreachHelp we’ve waited since 29th November and still no internet. @SkyUK blame this on you connecting us and say we have to wait for an update on 18th. Terrible customer service!!!
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Hannah Forest 🔴⚪️⚽️
(@hannahforest) reported
@Coleman86 @jamesparker123 @SkyHelpTeam Sky service check says Bedford has outage and engineers are working on it.
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hattergray
(@gpehatter) reported
@gompstomp78 @SkyHelpTeam @SkyUK Mine was down for 45 mins. Turned everything off for 2 mins and all back on 🤞🤞
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Peter
(@gunner_Frodo) reported
@SkyHelpTeam hi sky, broadband down for almost an hour. Finally back on after multiple restarts but getting 1mbps download with sky fibre. Upload test results seem fine. Have run all diagnostics and apparently my connection is fine.
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Sarah
(@wheeliesaz) reported
@SkyUK whats the point of your service checker if it tells you there are no problems in the area, when there blatantly is and a quick search showed it was not just an individual issue but town wide? #bedford #wifidown
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Larkey Larke
(@AlexLarke) reported
Evening @SkyUK. I’m out of contract and @virginmedia are treating me like crap despite being with them for more than 8 years. What can you do for me?
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Little Learners Milton Keynes & Bedford
(@littlelearnerMK) reported
@SkyHelpTeam WiFi down in Bedfordshire!!
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Sarah
(@wheeliesaz) reported
@SkyHelpTeam That was my point, it showed no issues when there was! No point in that service if not kept up to date. I had to find out it wasn't just my Internet through third party websites
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Matthew Glass
(@Matthew_Glass_) reported
@SkyHelpTeam @oliv3rhilton @SkyHelpTeam so if you know there’s problems in Bedfordshire, why does your website say there are no known problems?
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Dawn Thomas
(@CherubPie) reported
@SkyHelpTeam Nothing. Basically as per usual, your 'customer' service excels again. NOT. I allegedly have a 'manager' calling me at 6pm GMT (1800 for clarity) tomorrow. Let's see. And you don't have an email address for complaints? In 2020? REALLY?
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Brian Phelan
(@Phelanbrian) reported
@SkyUK why are your speeds so@terrible right now in #cork getting speeds of 20mb when I’m paying for 120!! @comreg you need to police actual output instead of high filuting empty promises
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Gary Pearce
(@GaryAFC8) reported
@primevideosport **** off out of football. No where near @SkySports
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David Burden
(@OfficalDB) reported
Why is the game on Amazon Prime?!! I pay a **** load for @SkySports and @btsport and its on Amazon! Total joke