Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Coventry, Hackney, Liverpool, Wembley, Barry, Slough, Birmingham, London, Cardiff, Southwark, West Bromwich, Blackburn, Stockport, South Benfleet and Dublin.
| City | Problem Type | Report Time |
|---|---|---|
 Coventry |
TV | |
| Hackney |
Internet | |
| Liverpool |
Wi-fi | |
| Wembley |
Internet | |
| Barry |
Wi-fi | |
| Slough |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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LostInGhostWood
(@zoltang01) reported
@SkyUK @SkyBroadband Utterly staggered by your lack of service. You've disconnected my phone and broadband because of your mistake. You then have the audacity to suggest I wait at least a week to be reconnected. How do you suggest I work for a week? #sky #appallingservice
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Mr CMJ
(@1878cmj) reported
@SkyHelpTeam just like too say that over the festive period, how **** sky was. It was like a record on repeat. Terrible films terrible documentaries, soaps everything. And now another lock down, probably a price increase so we can watch Larry bloody grayson. Virgin or Netflix xx
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Chas Portch
(@chasportch) reported
@Rob_Slatts @georgiebingham @SkyHelpTeam To be fair the easiest way to get a response to an issue from any company is to tweet them, whether you're a celebrity or not. Energy companies, TV providers, shops, etc - they always quick to respond to any problems via Twitter, as they don't like appearing bad on social media.
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Logan Newington
(@logannewington) reported
@Vosperbha @SkySports Fair enough. Like you say they’re both pretty similar so should have same opinion for both. I guess the only issue is are they clear and obvious mistakes, which I guess as people seem to argue either way, the answer is no. So VAR sticks with original decisions, which they did!
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FleurandOtis
(@FleurandOtis) reported
Just received call claiming to be from @SkyUK IT support saying IP address had been accessed and I needed to allow him to fix it. He gave me an employee ID number & number to call I sense it's not legit! #scam #fraud #sneaky Charlie Sky.int1927 02032908792
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lily fennelly
(@lilyfennelly1) reported
@SkyHelpTeam Also I don’t want to have to leave sky to go with virgin just because of open reach. I like my deal with sky but open reach really don’t help anything, they haven’t helped me for the past two months at all 😞
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Christopher Quain
(@chrisquain) reported
@Megaprikibalz @SkySports Ah sure only on Friday they claimed the same things was a penalty. Problem it’s one rule for utd and different rule for everyone else. Neither was a penalty and the lack of consistency in referees these days is ridiculous entirely. Make the rule clear so there is no controversy
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¥¥ CR¥PTO
(@yy_crypto) reported
**** you @SkyUK for being totally useless and leaving me disconnected from the internet for the next two weeks for no good reason whatsoever.
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Andrew Minsky ACA
(@andrewminsky) reported
@SkyHelpTeam Hi. Can someone contact me to arrange router upgrade as possible solution by technical team.
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Conor Byrd
(@CByrdIre) reported
A bit of home based bias by Sky with their commentators not even mentioning Walcotts poor tackle on Milner (that could have easily been viewed by VAR) nor Trents simple missed-interception for the Saints goal. English players need honest judgement also #SkySports
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Shaun kevern
(@Vosperbha) reported
@logannewington @SkySports I don’t understand how people can say the Pogba incident was a pen but can also say that this one wasn’t. They either both are or both aren’t in my opinion
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jan parry
(@janp40) reported
@SkyHelpTeam again sky broadband gone down! Waste of space. Do not join!!
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lily fennelly
(@lilyfennelly1) reported
@SkyHelpTeam No open reach said that there is a date planned but they can’t tell me when. Sky told me the 26th is the request they asked for but they also asked for today and no one is showing up. I don’t think sky is the problem I think it’s open reach but there is no way of getting help
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Keef Tee (DJ)
(@Keith__Thomas) reported
@btsport why is it everytime I watch a re run of wwe on BT Sport you always cut the last minute out so we don't know how it ends... @SkySports never did this @WWESheamus sort it out lad.
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Lynn Shepherd
(@Lynn_Shepherd) reported
@SkyUK I'm having trouble gett9ing Discovery plus to show on my apps. I've rebooted the box, updated the software and refreshed the apps. I don't have time to wait half an hour on the phone waiting to talk to someone!
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Paul Spiers
(@PaulSpiers3) reported
@georgiebingham @SkyHelpTeam Try ringing and go for the upgrade option. They probably give new business top priority. Then tell them your issue.
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Brenietv
(@brenietv) reported
@SkySports LOL No u are not much better than south ham in fact u are worst than the bottom teams! Delete your club!
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Sean Boyle
(@Shaybee7) reported
@SkyHelpTeam Can someone please help. @PrimeVideo isn't showing anywhere on my Sky Q box and i've tried all the online suggestions but it's no help. Tried calling to speak with someone but just get an automated service.
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Bob_
(@Rob_Slatts) reported
@georgiebingham @SkyHelpTeam Why don’t so called celebrities just go onto the website ? Or do they think they are above that. Lord Sugar is the worst for it!
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Tom Gerbaldi
(@TGerbaldi) reported
@Iswhatitis79 @georgiebingham @SkyHelpTeam I’ve had occasion twice in the last month to phone Sky.. Had no problem getting through to the department I wanted after pressing a few buttons..Both calls took less than 10 minutes and problem resolved with courtesy and efficiency ..
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euph man.
(@man_euph) reported
@Iswhatitis79 @georgiebingham @SkyHelpTeam I phonedast night. Through straight away. Broadband problem. Engineer booked
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Rose Gaunt
(@RoseGaunt) reported
@SkyHelpTeam My Broadband is really slow. I’ve tested my connection online which confirmed it could be improved but the ‘contact us’ link isn’t working. Can you help?
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Tech & Sports
(@Techsports8) reported
@SkySports finishing is a bigger issue right now
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Bob_
(@Rob_Slatts) reported
@chasportch @georgiebingham @SkyHelpTeam Reason I say that is I never see companies reply to tweets!
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Vialli's Chelsea FC
(@VialliChelseaFC) reported
from
Bromley, England
@TheScore01 @PaulInce @SkySports I just have this feeling Lampard will ignore the call and stick with who he knows. It’s no disgrace to bring someone in as a sounding board but the wider issue of his reluctance could be his downfall....just don’t feel Morris cuts it as an assistant at this level.
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Logan Newington
(@logannewington) reported
@Vosperbha @SkySports I thought it was a pen tbh and was surprised the ref wasn’t asked to look at it, KWP steps across Mane’s path IMO, I don’t think the way he went down helped his cause as that made it look like a dive
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Liam Warwick
(@WarwickLiam) reported
@YorkCityFC What's their streaming service like? Not expecting a 'skysports' standard, but something that doesn't fall apart after 5 minutes would be good.
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Chas Portch
(@chasportch) reported
@Rob_Slatts @georgiebingham @SkyHelpTeam To be fair, the easiest way to get a response to an issue from any company is to tweet them, whether you're a celebrity or not. Energy companies, TV providers, shops, etc - they always respond quickly to any problems via Twitter, as they don't like appearing bad on social media.
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BIG MAVERICK🍀🇮🇪🍀
(@bigmaverick1) reported
@SkyHelpTeam Rang this morning about possibly renewing my A/c We have had Sky in this house since it's inception & 15 yrs in my own name & to say the service i got this morning was diabolical would be an understatement! The agent in the phone cud'nt have cared less! #NotHappy
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Nickie Wood
(@Nickiewood7) reported
@SkySports What a load of crap