Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Ynysddu, Batley, Salford, Derby, London, Camden Town, Hackney, Bristol, Crawley, Hammersmith, Dublin, City of Westminster, Southwark, Guildford and Aylesbury.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| Ynysddu |
Wi-fi | |
| Batley |
Internet | |
| Salford |
Internet | |
| Derby |
TV | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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ѕσρнιє🥰
(@sophieallan_tw) reported
@SkyHelpTeam No not had any luck.. paying for WiFi and it’s still not working 3 days in!
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Steve Baxter
(@slipknot93uk) reported
@MENnewsdesk Nearly jailed for disgraceful scenes yet the glazers get away with robbing the clubs and the fans every single day. **** the justice system, **** the FA, the @premierleague and @SkySports. Those scenes happened because you continue to let them stay at our club
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Laoise
(@buaircin) reported
@SkyHelpTeam no satellite signal for days. Can't even watch RTE 1 and yes I've read and done all the checks. Please advise telephone number to book engineer visit.
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Nancy Cusack
(@nqsak) reported
@SkyHelpTeam phone network still appears to be down (seen a post saying fixed)!
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Miss Hodge
(@HodgeMiss) reported
@SkyHelpTeam Been told nothing of help actually. Not even able to reschedule appointment until tomorrow. Despite it being confirmed for today. Utterly dismayed by the lack of decent service we have received today.
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LunarWolf
(@LunarWolf121) reported
@SkyHelpTeam I've been having issue with the mobile data near my university all week. Tried booking an uber to get back home and mobile data didn't work
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Claire Dunwell
(@BrownsFeatures) reported
@SkyHelpTeam If Sky had followed up on the engineer report another engineer could've entered the house to prevent more issues. And now we are left with no broadband and no engineer for FIVE more days.
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Afton Leverton
(@Afton123) reported
from
Beeston, England
@SkyHelpTeam hi, I’ve changed my package today, however the new price isn’t showing in January on my bill. Please could you help? Thanks
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Mark Hankin
(@8gzd8k76nM) reported
@HodgeMiss @SkyHelpTeam an engineer went to the exchange, green cabinet or near your house. Sky and Openreach (OR) have literally no reason not to install your service. They aren’t being paid by tou yet and in fact OR often have to pay auto compensation if they delay your instal…
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Mike Coote
(@mike_coote) reported
@btsportfootball why is picture so bad on BT sport compared to @SkySports
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Tony P
(@boney71) reported
@SkyHelpTeam hi. Is there an issue in DY4 9 area. The SSID is not showing in the WiFi scan so WiFi has dropped. Router rebooted but still not showing so unable to connect to WiFi on phone\tablet. No sky SSIDs are showing. Normally there are 5 in the list?
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SIR Ronson 🗨
(@RON50N) reported
@SkyHelpTeam @boney71 Same Internet is down again for a 2nd night in a row
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simon noble
(@sinoble) reported
@SkyHelpTeam VIP and a customer of sky for 19 years , paying approx 3k per year for tv , broadband and mobile contracts. Called today to get a better deal and be competitive with the market place, unfortunately couldn’t help! Just lost 50k for the next 19 years 😞
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Aiden Mc Namee
(@Aiden82) reported
@SkyHelpTeam Saying there is an on going issue was in the phone 4 + weeks ago was supposed to get a call back to arrange time for an engineer but received no call back
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Jems
(@jems_lou) reported
@SkyHelpTeam We had a sky engineer out today as trouble with the broadband and he said we have been sold the wrong package as we can not have the speed we have been paying for he advised that as sky have broken the contract I need to ring no one wants to help
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Mark Hankin
(@8gzd8k76nM) reported
@HodgeMiss @SkyHelpTeam Issue isn’t going to get it fixed any quicker my love
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Kerry K
(@Kezzy_x) reported
@SkyHelpTeam @boney71 Why don’t you admit there’s major outages tonight instead of telling everyone to book an engineer. I’m sick of seeing sky say there’s no problems in my area but when I check on the down detector there are MAJOR issues. Sort it out. #youhaveonejob
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🇬🇧
(@techprocess1) reported
@millsey @SkyUK Switched now but can’t cancel sky until March 2023 but hey ho
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Nolan
(@ALNolan88) reported
@SkyHelpTeam just like to let you know your support teams are rubbish and seems SLA's don't exist for you lot! Had Internet performance issues for 2/3 months, called several times and was told last Friday technical support would contact me by Monday, which they haven't.....
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❤️xx Gem xx❤️
(@gem15xx) reported
@SkyHelpTeam broadband has been down all day! Got a text to say it’s working - it’s not! Need to know when it will be fixed!
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Barbara Lee
(@Wortlee1853) reported
Good old @SkyUK Wanted help in reducing a monthly bill of £70+ - ended up with a bill of £123, next month’s projected at £141+ & after complaining & asking for help again, will have a new monthly charge of £80+ Isn’t the modern world a great place to be?! (Btw BASIC package
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Alisha dooley
(@Alishadooley8) reported
. @SkyHelpTeam massive thank you to your company for sorting out my neighbours sky whilst cutting our virgin cable in the process and not doing anything about it!!!! 18th November is the next time we can get virgin to fix it! No tv or Wi-Fi until then!!
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Nancy Cusack
(@nqsak) reported
@SkyHelpTeam Thanks Jillian but done all that, updated os, updated network settings etc, basically everything I could find in online help, but nothing has worked.
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stephendavis
(@realstedavis) reported
@SkyHelpTeam I'm not a newly joined customer I've been with sky for 9 years
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Richard Frame
(@rafthemaster) reported
@SkyHelpTeam think my Stream puck is faulty - having a lot of trouble with video that needs UHD especially @Dolby formatted, my TV is fine - it is switching to VISION & ready to relieve video but I have to hard reboot my puck every time
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Mark Hankin
(@8gzd8k76nM) reported
@HodgeMiss @SkyHelpTeam Somethings obviously happened to delay the activation otherwise you’d have it on by now. The engineer may have been taken ill, they may have run out of time for the day, or there may be further work required to get your service activated that couldn’t have been foreseen untill…
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Hinch
(@hinchdogbeast) reported
@DaveLakers73 @Craigsshepp @SkySports I’m sure they are. But the issue is BAME people have historically lacked the opportunities to compete which has led to the lack of diversity in non-playing football positions. This initiative is going to go a small way towards improving that.
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Iwentupstairs
(@Iwentupstairs) reported
Once again @SkyUK robbing data. Claiming people most of their data on simple web browsing, no videos and downloaded music. So **** #skyrobsyou #sky #skymobile
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Damian Hicklin
(@Plumtree_Damo) reported
@SkyHelpTeam I’m in the States and have had problems for over a week now. You tried fixing it on the phone and I have an escalation open but no one has contacted me. Now I cannot connect to any network. I need some support as I’m here for another week!! 😡
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Loyd Whitby
(@angryhead1) reported
@SkyHelpTeam So, after 2 weeks of me internet being down and getting fixed today, its goin off again 🤦