Is Sky having an outage?

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

 Some problems detected at Sky

Sky problems in the last 24 hours

August 22: Problems at Sky

Sky is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • ▪ Internet (73.33%)
  • ▪ TV (12.92%)
  • ▪ E-mail (6.67%)
  • ▪ Phone (4.17%)
  • ▪ Total Blackout (2.92%)

Sky Comments

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Sky Issues Reports

Latest outage, problems and issue reports in social media:
  • shaun redmond (@gears_joker29) reported

    signed up to SkyVIP on the app it says a welcome gift no option for me, I messaged the support on the app an hour ago @SkyHelpTeam #helpful

  • Andy Goodman (@ArsenalAndy) reported

    @SkyHelpTeam any ongoing problems in the Bracknell area, had pony signal the last few days

  • Liam Tyrrell (@LiamTyrrell6) reported

    @SkyHelpTeam outrageous service from sky today still no broadband looks like I'll call it quits and go elsewhere

  • andy wright (@blindman1979) reported

    0.56mbps internet speed wtf @SkyUK its 2017 ffs

  • mark pawley (@tuckers35) reported

    @SkyUK your broadband is useless! No one is answering the phone it directs you to LiveChat and that isn't working! Awful service

  • Lucy 🌼 (@LucyEnright18) reported

    @SkyHelpTeam I've been with Sky for at least 10 years and never had problems until now which is very frustrating, especially when I am told I have

  • louise.s (@keeping_it_blue) reported

    @SkyUK been on the phone an hour to customer services wanting to re connect to Sky was told about a 20min wait so won't bother reconnecting

  • Ryan Griffiths (@RyanGriffo_) reported

    @SkyUK why the fuck is my internet so fucking cancer man

  • Pete (@Mi0VAX) reported

    @SkyUK should my sky q box go off if internet is down?

  • Paul Delaney (@DelaneyPaul) reported

    @SkyHelpTeam hi just had sky q installed and box sets downloads are very slow, same internet on sky hd was much faster

  • Alex (@AleexOC) reported

    @lozieoconnor @virginmedia You're better off moving to @TalkTalk or @SkyUK heard they are both decent and better service

  • noel sharman (@noelsharman) reported

    @SkyHelpTeam Trying to complain to Sky about disastrous service. Seems you can't.. Chat 'experts' raise a complaint on your behalf. Genius!

  • Tom Reed (@TomCFC87) reported

    @SkyHelpTeam Why does your broadband service grind to a total halt every month?

  • Daniel Gerber (@GlasgowOsteo) reported

    @mazymixer @SkyHelpTeam Poor communication was the reason I moved to @Plusnet from another (poor) communication company..

  • Mart c. (@mart2608) reported

    @ESPNFC Another pile of shit story fuelled by @jimwhite @talkSPORT @SkySports the rumour mill keeps turning

  • Roy Mackenzie (@_RoyMackenzie) reported

    @natashamash @SkyUK Cancel movies then?

  • Mart c. (@mart2608) reported

    @Tbrewst @ESPNFC @SkySports Another @jimwhite @talkSPORT @CanalRiverTrust @skysports pile of shit story the rumour mill is loved by them

  • EmailPerfected (@EmailPerfected) reported

    @SkyHelpTeam ...And do you have a set date when this issue would be sorted out??

  • EmailPerfected (@EmailPerfected) reported

    @SkyHelpTeam Hello, I live in Hackney and I've been struggling accessing the Internet for a couple of days now. What's the problem...

  • Charlotte White (@charlottewhitey) reported

    @SkyHelpTeam your customer service is awful. Been on hold for over an hour and need to sort out a payment which we've been over charged for!

  • Andrew Talbot (@MrAndyrewT) reported

    For a company who prides themselves on customer service, it's amazin how bad it is! @SkyUK

  • muggy mike. (@smittensbh9) reported

    @SkyHelpTeam internet is being crap again trish. trying to watch sheffield united/leicester here :(

  • Chris Fox (@psychof0x) reported

    @SkyHelpTeam how do I cancel a scheduled engineer visit without calling? Cheers

  • AndyJd (@AndyJames_Dix) reported

    @SkyUK what a piss poor service u have offered a customer who has been with you 9years, poor quality on the fitting, and service over all.

  • Sneil (Team Skrrrr) (@neil7879) reported

    @AshBoio @SkyUK Its not, Was just down for me by the looks of it

  • (@toddmorrison) reported

    @HowManyMiles_ @SkyHelpTeam If your matter is that urgent why are wasting your time waiting for replay on twitter. Surely if it was that bad you would call them

  • Warren Celiz (@WarrenCeliz) reported from Chelmsford, England

    Broken Sky, upgraded to sky Q, 9 calls later two failed engineer visits, no responses from text service, shocking customer service! @SkyUK

  • Terri-ann (@Tegs377) reported

    @SkyHelpTeam I never mentioned Facebook??? I messaged last week and they went quiet and no reply

  • Luchia (@LuchiaUK) reported

    We've apparently got 'no satellite signal' @SkyHelpTeam – can you advise please? Bristol area.

  • Dan (@dan_hazza) reported

    @VodafoneUK Beginning to wish I chose @Spotify or @NOWTV offer as I'm certain id have better service from then than @SkyHelpTeam

  • Emily (@emilyallington) reported

    @SkyHelpTeam This is being dealt with now. I rang customer services

  • Neil Meehan (@NeilMeehan_) reported

    @SkyUK i want to cancel my sky account. Not allowed by email so i am giving 31 days' notice with immediate effect. D. Debit cancelled.

  • Tino Fiore (@_ttino) reported

    @SkyHelpTeam I've tried calling your customer services and it directs me elsewhere to the app/interactive - I can't do what I need there

  • Liam Lupton (@liamlupton) reported

    @SkyHelpTeam just had the worse ever customer service experience! agent was huffing and puffing down the phone to me! Look into this urgent!

  • Stephen Morrison (@HowManyMiles_) reported

    @SkyHelpTeam @toddmorrison Right, this is wrong. Sales requests that are 20 mins old being answering before people waiting hours & days with problems. Can you explain?

  • Stephen Morrison (@HowManyMiles_) reported

    @SkyHelpTeam It's now 4 hours, 20 tweets and 3 DM. Is this how you treat day 1 customers?

  • Andy Scott (@Camera_Jockey) reported

    @Monkus77 @SkyUK @EE @Speedtest I'd never realised the difference, thought the needle was going to fly off the screen!

  • Mitchell Clarke (@clarkey_90) reported

    Been trying to cancel my Sky for a few days now and I still can't get thru to anyone.. what's the point in the 'My Sky app' @SkyHelpTeam

  • Steve White (@stevewhite61) reported

    @SkyHelpTeam Ignoring polite requests in connection with a complaint just compounds the issue! Losing count of the times I've messaged!!

  • Christian Onions (@ChristianOnions) reported

    @SkyHelpTeam hiya, my internet is down in #Guildford any help with the diagnosis? The sky hub shows power and wireless but no internet.

  • Ken McGinty (@Ken_Bear81) reported

    @SkyHelpTeam Are you ever going to acknowledge my tweets? Once again just getting the brush off. Awful awful awful. Next stop OFCOM.

  • Pez (@TolemanP) reported

    @SkyHelpTeam Your customer service, IVR system and response times are appalling. @bt_uk where u at?

  • Charlotte (@KirbyHazard) reported

    @Orlando_CityUK @SkySports @OrlandoCitySC @MLS @SkyFootball @Macesport @MLSGB_ @garytaphouse @OCPres @Kay_Rawlins I do feel for the MLS west conference though as unfortunately time difference can be a huge issue with most KO's being at 03:30am in the UK

  • Brentford Bob (@Brentford_Bob) reported

    @alimullaley @virginmedia I've had 1 outage with @SkyUK in 10 or so years. Might not agree with the whole Murdoch monopoly etc, but the service is really quite good.

  • Andrew (@Andrewfulla) reported

    @virginmedia No problem I'll be going back to @SkyUK

  • Andrew (@Andrewfulla) reported

    @virginmedia I bet @SkyUK should have found a way to to ensure that from this forum at least someone would take ownership & dealt with my problem

  • Marie Danielle Leddy (@leddy_marie) reported

    @SkyHelpTeam Can someone get in touch please, trying to cancel subscription since Sunday #facebookchatisadisgrace

  • J ₪ S H (@Joshski_) reported

    @SkyUK sort your shit internet out you bunch of fucking idiots

  • Martyn Ward Taylor (@WardTaylor) reported

    @SkyHelpTeam hi our broadband here in N7 9FG has been cutting out for the last 2, 3 days.. Is there a problem?

  • // SHAUN (@sjmartian) reported

    @SkyHelpTeam please make your damn Internet work

  • Karen Bush (@snitch57) reported

    @SkyUK Totally disgusting customer service from you guys today! I'm not at all happy with your service so have cancelled!

  • Dan Pascoe (@Broadsword999) reported

    @Mossage82 @SkyUK Exactly. If you only have one TV though, it seems ridiculous (and a rip off) to have to pay extra monthly for a service you can't use

  • Stephen Morrison (@HowManyMiles_) reported from Glasgow, Scotland

    @HayleySkilton87 @SkyHelpTeam I wish I had looked at this account before signing up, Hayley. Cant believe that this level of service still exists

  • Francine (@FranciBambi) reported

    @crookedwindow @SkyUK I think it's largely alarmist and probably echoes what everyone said when the bloody radio became popular - but it's funny. And Sky is shit.

  • Giulia Frances (@GiuliaFrances) reported

    Sky Customer Service is literally the worst one I have ever had to deal with, ugh @SkyHelpTeam

  • Sam Moore (@SamMoore94) reported

    @AlexMyerscough @SkyUK Too right. Sky internet is ridiculously awful. It used to drop multiple times literally every day when I had it.

  • Stephen Morrison (@HowManyMiles_) reported

    @SkyHelpTeam Still waiting for a reply to my tweet. New customer soon to be ex customer

  • Kirstie (@kirstieclaire22) reported

    @SkyUK Pay the outstanding amount on their account which isn't a fault down to us or my Mum. Furthermore, we've had no correspondence from you...

  • Dominique Hines (@dom_hines) reported

    @SkyHelpTeam I've been trying to speak to someone in customer services for days! Constantly on hold - why is that??

  • Samantha 💖 (@sam13204256) reported

    Broad band down again! @SkyHelpTeam No one replies and no humans on the phone. It's scandalous. Every month please advise me what I pay for?

  • Simone Robinson (@moaniem) reported

    @SkyHelpTeam It is even worse today and my email isn't working properly so going to call customer service team again

  • Sarah Routledge (@sarahlroutledge) reported

    @SkyHelpTeam utterly appalling service from Sky re home move.

  • Gretel Armstrong (@SugarGretel) reported

    I think @NUFC fans should all unsubscribed from @SkySports to fuck their ratings up again since they hate our club & Geordies anyway

  • Sarah Routledge (@sarahlroutledge) reported

    @SkyUK utterly appalling service from Sky re home move.

  • Victoria Slatter (@Vicster82) reported

    @SkyCorporate @SkyHelpTeam now paying £6 more a month for Sky Sports HD when I had it prior to the rebranding. Your issue but it costs me?

  • Pez (@TolemanP) reported

    @SkyHelpTeam Got through and the automated service asked me do I want to order a ruby? As In a curry? Is this a joke? Am I being punkd?

  • Tom Powell (@TomTomp123123) reported

    @SkyHelpTeam poor service from sky messenger , no reply for 24hrs then asking how good the service was when no service was given.

  • CarrieAnne Stevenson (@carrieanne90) reported

    @SkyUK no wifi signal and have phoned up to be told it's an environmental issue and will probably never be solved for us. Sort it out!!!

  • james burbridge (@xjamesbx) reported

    @SkyHelpTeam having problems with my sky q today as it keeps turning it self of & then saying it had to be restarted, please help asap.

  • Dr. Mohammed Amali (@MoAmali) reported

    @Suzagooner @SkySports The nightmare they went through with past bad tackles just flashes in front of them in an instant. Can't blame Jack.

  • j8de (@jdp14812) reported

    @SkyHelpTeam I ordered sky q was being installed tomorrow after looking into it I now want to cancel what do I do now please

  • Stephen Morrison (@HowManyMiles_) reported from Glasgow, Scotland

    @SkyHelpTeam Hi, new fibre customer and unable to connect. Been through all guides and waited over an hour. Can you please advise?

  • Nick Barton-Wines (@nicholasbw) reported

    Having a not fun time with @SkyHelpTeam customer service. I just want to sort a scheduling problem out without technical difficulties!

  • Hull Adi (@03_ATS) reported from Hull, England

    @SkyUK how hard is it to cancel my subscription. Disgusting service making it so hard

  • Richard Fryer (@Beardedwonder84) reported

    @Arobertsroyals @SkyHelpTeam Good luck I never seem to find any available ever. Why not give us notifications when there released??

  • Jamie Reeve (@jamierreeve) reported

    @SkyBet Haha thanks for responding, was just a joke really, much like @SkyHelpTeam's customer service! See previous Tweets!

  • rachel parsons (@rachelcarpediem) reported

    Oh! It turns out the engineer was never even booked!!!! @SkyHelpTeam @Sky this is a joke!!

  • Caine McIntyre (@Caino27) reported

    Absolutely horrendous customer service from @SkyUK and I am still trying to get my money back that they have withdrawn without reason!! RAGE

  • Jamie Reeve (@jamierreeve) reported

    @SkyHelpTeam @SkyUK @SkyBet Would I increase my chances of you responding to me if I cancel my Direct Debit @SkyHelpTeam ?

  • Jamie Reeve (@jamierreeve) reported

    Another day of being ignored by @SkyHelpTeam @SkyUK "Customer Services". Perhaps I should check what the odds of a reply are with @SkyBet?