Sky service status: outage reports and connection issues
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (53%)
- Wi-fi (17%)
- TV (12%)
- Phone (9%)
- Total Blackout (5%)
- E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Didcot, Motherwell, Ferryhill, Thrapston, London, Glasgow, Sheffield, St Albans, Neath, Poplar, Hackney, Solihull, Dudley, Dartford, and Newcastle upon Tyne.
| City | Problem Type | Report Time |
|---|---|---|
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Total Blackout | 56 minutes ago |
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Wi-fi | 2 hours ago |
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Wi-fi | 3 hours ago |
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TV | 3 hours ago |
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TV | 4 hours ago |
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Internet | 4 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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ViAlcantra (@ViAlcantra) reported@cxdi55 @skytv @SkyHelpTeam Same situation as you are ive been with Sky for a long time and renewal is shocking. Im loyal customer but they have been disloyal and im moving away from them nkw
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James Nimmy King (@JamesNimmyKing) reported@cxdi55 @skytv @SkyHelpTeam I used to work in the cancellations department, threaten to cancel and they will give you an offer to stay
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Chris (@chrisnufc84) reported@cxdi55 @skytv @SkyHelpTeam Yes because it’s a new customer offer!! Is everybody stupid?
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John Bird (@John_L_Bird) reported@virginmedia skysports+ not working for the first league fixtures of the season?
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A. J. A 🇬🇧 🇮🇱 🇺🇦 (@AJA85148111) reported@eurofootcom @SkySports Poor C**t
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Andy Middleton (@BremnersBoots) reported@cxdi55 @skytv @SkyHelpTeam Just leave and never return... It's that simple
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OriginalCrackfox (@SteveGrange77) reported@cxdi55 @skytv @SkyHelpTeam Don't engage in the "we can reduce your price nonsense". Cancel. Wait for the offers to start popping up on the MySkyApp. NEVER accept the first offer, always reject the "this is the best deal" offer eventually they will drop their pants to try and keep you.
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Ed Jones (@edujones14) reported@cxdi55 @skytv @SkyHelpTeam I’m on a deal with sky. £43.50 monthly list price £30.50 after discount, 12 months left on contract. The emailed me to say it was going up to £33.50 so raised a complaint. They’ve adjusted me to £22.00
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gje (@67_gooner) reported@cxdi55 @skytv @SkyHelpTeam Cancel and then get another family member to take on the new deal as a new customer
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Ed (@Ed_Pritch91) reported@WeAreOpenreach @SkyHelpTeam are saying contact you, your saying context sky. They've sent me a router that doesn't work. Why is nothing straightforward.
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Mike Cook (@utarg) reported@virginmedia @SkySports explain why I am paying for red button service to watch matches and the service is not working....
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Darren Tay (@Darren_Tay1) reported@cxdi55 @skytv @SkyHelpTeam Best thing you can do is change provider every 2 years, you get all the latest equipment, new customer prices, you just have to play them at their own game, loyalty gets you nowhere these days.
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andy (@andy48217648149) reported@cxdi55 @skytv @SkyHelpTeam been with virgin since 07 new customers always get lower price, best to phone up near end of contract saying you are going to cancel they'll lower it abut, I've got gig line with them for 34
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Everything is a lie (@GrahamBlundell2) reported@AndyDunc81 @davidhoyland @SkyHelpTeam It's been moved to TV and shows half way down
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***** (@HooseRices) reported@cxdi55 @skytv @SkyHelpTeam Absolutely disgraceful company to deal with, never ever will I deal this truly incompetent thieving company again.
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FooFlouncers (@FeckOffFlouncer) reportedNice to see that I can’t watch the @CambridgeUtdFC opening game, which is clearly going well, as @SkySports streaming is buggered from minute one. Premium service my arse
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Chris Clarke (@ChrisCl57553120) reportedWell done @SkySports 1st day of season and red button not working @SkySports
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Joe (@plumbeing) reported@cxdi55 @skytv @SkyHelpTeam I had the same issue for years was stuck on an old package that they didn’t offer anymore and the price would get increased every year it got to like £50 a month for just a 20mb line. They recently upgraded the internet in my block and now I pay less for much faster speeds
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John Lowrie (@LowrieJohn) reported@ManuMkrishna1 @SkyHelpTeam Never mind, how many months before the end of your contract, how much do they enforce for early exit? Welcome to #Sky victims club.
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Sebastian Kent (@Roy_Kent23) reported@SkySports Como trying the “we can fix him” bit with Delap, fair enough.
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Derek (@dazza606) reported@SkyHelpTeam Got to say the discussion I've just had with your renewal team was one of the worst experiences I've ever had Kept on dragging things out Being sneaky when quoting prices and failing to disclose total price Avoiding answering simple questions and zero loyalty
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Rusty (@FSC4W) reported@cxdi55 @skytv @SkyHelpTeam **** them and switch to a different provider.
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Kevin Delaney (@KevinDe30315301) reported@SkySports Sky sports as bad as ever
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Patrick Lowrie (@garngadpat) reported@cxdi55 @skytv @SkyHelpTeam They are all the same, having the same issue with virgin
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Jogo Bonito TV (@JogoBonitoTV) reported@Oupa661922 @BarcaUniversal @SkySports Julian is never going to Barca, you retarded ******
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STEVE WILLIAMS (@JarheadSteve) reported@Wakey1234 @SkyHelpTeam Have exactly same problem!
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jules (@juliawant1) reported@cxdi55 @skytv @SkyHelpTeam I've just left sky for that exact reason and I'm now paying 25 quid a month for the same service
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Rick (@ricksaints76) reported@cxdi55 @skytv @SkyHelpTeam It’s the same with all the companies Don’t give a **** about loyal customers Tell them to stick it and watch them tell you they can reduce it for you
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Kevin Bayne (@KBayne7) reported@IamUtdballz @TouchlineX @SkySports "AC Milan is a small club"?!?! They've won the Champions League 6 times, hardly a small club? Man Yoo are only what they are because of Busby/Ferguson. You'd be nothing without them. Never read so much dross. You're well named Mr Ballz, cause that's what you talk.
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Ricardo35 (@Ricardo3511) reported@cxdi55 @skytv @SkyHelpTeam Just cancel it and move elsewhere....they only act when you cancel something and sometimes try to get you back