Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (14%)
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Wi-fi (13%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Flint, Halifax, Oldbury, Dublin, Islington, Manchester, Burntwood, Edinburgh, Harringay, Glasgow, Croydon, Wakefield, London, New Milton and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Coventry |
Phone | |
| Flint |
Internet | |
| Halifax |
Internet | |
| Oldbury |
Total Blackout | |
 Dublin |
Internet | |
| Islington |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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John Nixon
(@NIXON26) reported
@SkyHelpTeam Hi Claire, yes, mini box is upstairs, router downstairs. Didn’t have a problem until I was upgraded to new router though. Thanks John
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***** Adams
(@FannyA69) reported
@SkyHelpTeam Hi Does this mean Sky Glass has an internal router or do you need to connect via WiFi signal socket (like the Virgin media socket in my wall) please?
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JackyG
(@GJRedleg) reported
@SkyHelpTeam Any response to my help??
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Scoops
(@stephwcooper) reported
@SkyHelpTeam my broadband has been down since Friday, when is the engineer due?
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Steve Lyons
(@SteveLy73375675) reported
@SkyHelpTeam hi our internet is not working we are in BD19 area is the service down ?
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Paula ❤️🏴
(@scottishchicp) reported
Anyone having issues with Sky broadband? @SkyHelpTeam
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John Taylor
(@johntdentist) reported
Hi @SkyHelpTeam . My sister in law has no mobile/text service in Leyburn, North Yorkshire. According to her researches there has been phone mast work in her area in last 24 hours but all should now be sorted. Can you comment?? 🤔
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Steve Sidebottom
(@stevesidebottom) reported
@SkyHelpTeam Internet down in S74, is this due to a fibre break & approx how long until the part etc is fixed?
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Simon
(@sp8y1981) reported
@SkyHelpTeam Hello my wi-fi is down yet again. Is there a point where the service your meant to providing is inadequate and I can cancel??
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WilsonsVapes.com
(@wilsonsvapes) reported
@SkyHelpTeam my broadband is down due to a external issue (outside my control) so this sky glass tv is useless until repaired. I’m been told I can’t have a credit against my tv bill even though I can’t use it as your internet doesn’t work. 👏🏻👏🏻👏🏻👏🏻10/10 for customer Service.
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Scubasteve65 🇺🇦
(@StephenLeader5) reported
@SkyHelpTeam @Monkletons Big issue with ITV as it the only channel that’s a problem, you can’t just record one program but it picks up the whole series. Difficult to navigate at times and you can’t search a channel by days but you have to search by the hour. It’s 50/50 for me whether I keep it or not?
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HJ
(@Hugo45798) reported
@AdamCoo31361105 @SkySports So do you hate women’s football because of a hypothetical situation that you have thought up. What issue do you have with sports accounts posting about sports events.
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Tina Price ⫩ ⫩ ⫩
(@tinaprice01rrr) reported
@TomFoley86 @SkyHelpTeam Mines just gone down in s74
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Louis Wildsmith
(@LouisWildsmith) reported
@SkyHelpTeam Broadband hasn't been working for a couple of hours. Solid orange light on Sky Q Hub. Tried all resolution steps, changed cables, turned off and on. Any advice that doesn't involve ringing a call centre at this time?
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mr comer
(@mcspicay) reported
@scottishchicp @SkyHelpTeam it’s so annoying, there is always a problem with sky wifi
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Chris 🇬🇧🤝🇨🇦🤝🇺🇸🤝🇺🇦
(@Chris06038718) reported
@SkyUK What if I'm a current sky customer with Q box? And I want to change to Sky Glass?
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Paula ❤️🏴
(@scottishchicp) reported
@LouisWildsmith @SkyHelpTeam Yep I'm the same. Sheffield is pretty far away so weird it's the same issue!
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Louis Wildsmith
(@LouisWildsmith) reported
@TomFoley86 @SkyHelpTeam Same issue in S74. Glad it's not just me. I was starting to get irate
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Stephen Harte
(@sjharte) reported
@SkyHelpTeam Can you please count this as an official complaint for poor service? For sky to make cancellation much more difficult than signing up in the first place is bad faith.
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Stephen Harte
(@sjharte) reported
@SkyHelpTeam Why not? It takes a long time even to get through on the phone. Why don’t you make cancelling as easy as signing up? Of course that assumes you don’t intentionally make cancellation difficult. This is poor service.
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antony lee
(@antlee80) reported
@SkyHelpTeam is there a broadband issue in postcode S75 3ar and there are multiple reports of not broadband on any network
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John Nixon
(@NIXON26) reported
@SkyHelpTeam Hi, since I was upgraded to the new sky router, my Sky Q mini box keeps breaking up on recorded programmes. Had engineer and new Sky Q box, but problem still happening. How can I get a booster box? Thanks John
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Tina Price ⫩ ⫩ ⫩
(@tinaprice01rrr) reported
@SkyHelpTeam Hi Becca, have tried all the steps and nothing, we have all 3 lights on the router but one is orange, the service checker says you have an outage now so I guess I'll have to wait it's fixed
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Stephen Harte
(@sjharte) reported
Trying to cancel @SkyUK. Online they tell you to give notice but not how to. Doesn’t seem to be a way of doing it online. A phone number takes quite some searching and then the wait time is over 30 mins. They appear ti think they can prevent cancellation by making it hard.
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Paula ❤️🏴
(@scottishchicp) reported
@SkyHelpTeam Oh now saying an outage in my area.
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TamRogicBalon-Dor
(@PJOConroy) reported
@steveperry67 @aboutceltic @SkySports He does absolutely zero things better than starfelt. Zero, hence why he doesn't play. I fully respect your opinion, we all have them but I think it's a pretty wild take and in minority. If Welsh is good enough to even be an spfl player for us never mind Europe we're in trouble
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Louis Wildsmith
(@LouisWildsmith) reported
@scottishchicp @SkyHelpTeam Same issue. Solid orange light on Sky Q Hub. Tried all connection resolution steps, unplugged all cables, tried new cables. No joy
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Steve Sidebottom
(@stevesidebottom) reported
@TomFoley86 @SkyHelpTeam Been down for a couple of hours in S74, is this due to a fibre break & how long until it is fixed?
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#Letsgoget7
(@Stupotter1974) reported
@SkyHelpTeam Is there any status update on restoring service, I have so far used an additional approximate 20GB from my piggy bank across multiple phones. You only gave me 2GB
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mr comer
(@mcspicay) reported
@scottishchicp @SkyHelpTeam mine keeps going in and out. it’s being really slow as well but it says their is no issues in my area