Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (48%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Luton, Warrington, Enfield Town, Leeds, Camden Town, Cambridge, Manchester, City of Westminster, Maidenhead, Balcombe, Derby, Liversedge, Wickford and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Luton |
Wi-fi | |
| Warrington |
Wi-fi | |
| Enfield Town |
Wi-fi | |
| Leeds |
TV | |
| Camden Town |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Rachael Morton
(@Rachael1867) reported
@MikesJ11 @sky @SkyHelpTeam Yep ours is stupid price. Keeps going up. We are going to cancel and move to Virgin. Pay less and get BT Sport!
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peache
(@Peachey_peache) reported
@SkyHelpTeam I couldn’t, I get told to run checks, then go round and round because there is no further option for me. It tells me to log in for help and I’m already logged in, so I log in again and it tells me to run tests again. Stuck in a cycle
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Ellis Hall
(@Ellis_Hall03) reported
The F1 TV direction is ****, lewis on a fast lap after setup changes and they cut to adverts. #F1 #SpanishGP #SkySports
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kelly allott
(@kellyallott) reported
@SkyHelpTeam No problems with sky go but your internet is down again!!! And as I have sky glass no tv nope we are getting a refund!!
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Cassius Forshaw
(@cjmforshaw) reported
This new drone angle on the @F1 from @SkySports sucks
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💙🦉Shelley🦉💙
(@shellbell1471) reported
@Dallasuk @SkyHelpTeam Wow that's bad! They are shocking I wish I never went back
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Kris
(@KrisFox2014) reported
**** @SkySports pay for this **** and get ads in the middle of @F1 practise when want to watch the laps!
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Richieeeeee
(@asborich) reported
@SkyHelpTeam You sent an engineer out months ago who confirmed there was no issue with the line. It is within the sky network. I’d like to understand why you regularly cut by broadband at around 2300. There’s nothing in our contract that says this is a part time service.
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kelly allott
(@kellyallott) reported
@SkyHelpTeam I have tested it yes and this is not the 1st time this has happened, I had an engineer then who told us that it was down to something you were trying to fix, and a couple a weeks later same issue again! It also appears there is a lot of people locally complaining now
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Kieran Jackson
(@Kezza_Jackson) reported
@SkyHelpTeam It then says I have an on-going issue, then directs me to book an engineer. I will book the engineer to have a look
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Kati Reed
(@Katistudentmw) reported
@SkyHelpTeam No - I think you’re misunderstanding. I can’t sort it out via ‘help’ sections, and I’ve already booked an engineer as suggested when the outage started on Friday morning! I’d like you to sort out the problem which has led to the outage across the whole area! ASAP!!
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Dan
(@DJisatwit) reported
@MikesJ11 @sky @SkyHelpTeam Ours was. Rang up, threatened to cancel, same package at £67
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Tracy Ann Wilmott 🌟
(@Dallasuk) reported
@shellbell1471 @SkyHelpTeam When my mum was dying i had issues with all my sky stuff. They told me time after time it was my equipment. So got a new landline, new filters & new router. Still got **** service, intermitant phone & internet coverage. Lost off internet & no dialing tone on the phone.
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peache
(@Peachey_peache) reported
@SkyHelpTeam This is your ‘official support’?
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Ryan ashby
(@ryanash011) reported
@SkyHelpTeam Hi, we have awful Internet speed in ct2 (kent) Any idea what the issue is, happens often in our area
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WotsaWonder
(@StevieWotsa) reported
@CarlBarnard15 @SkySports Has much as you or we all hate it it works. I didn't think they were that bad when we played them at home park we were just poor that night, If we played that style and everyone hated it we would relish it and laugh about it. Swings both ways.
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Tracy Ann Wilmott 🌟
(@Dallasuk) reported
@shellbell1471 @SkyHelpTeam Threatened to leave them after 6 months of complaining. Next day engineer at the door. Turns out we had 139 faults on the line WTF. Got a fiver of my final bill for the inconvience but no apology :( That was 10 years ago will NEVER go back to them. Good luck ***.
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Mark@Madonna
(@superterrier) reported
BIG NEWS!!!! The FA have decided to cancel the Championship Playoff Final 2022 due to the fact @SkySports want Nottingham Forest in the Premier League and don't want to take the risk of Huddersfield Town winning #UTT
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💙🦉Shelley🦉💙
(@shellbell1471) reported
It's been a week now. Not heard from an engineer and yet again my Internet has gone down. Really not happy at all @SkyHelpTeam.
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St Larry 😇 🍔🍟🥓🍳🥒🍅🥗
(@NumberTenCat) reported
Does anyone know why the @SkyHelpTeam has the word help in their title? My phone line has been down for over three months and I'd like some actual help resolving it, not an expert virtual assistant who can never help Thanks
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peache
(@Peachey_peache) reported
@SkyHelpTeam I end up going round in circles when I try the signal test, then it makes me go back and do it again. It’s made difficult so people give up because you guys are limited staff and get overwhelmed. Not accessible to most people.
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kaiserbrown🏴🇪🇺
(@BrownKaiser123) reported
@SkyHelpTeam Whats the point of that? Ive told you the problem
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Mike Mickey
(@paracambriar) reported
@SkySports W series is no challenge for Chadwick even if she has the worst car on the grid
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Matt
(@MattUpNorth1) reported
@SkyHelpTeam Also, your link is sending me to a Microsoft login
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kelly allott
(@kellyallott) reported
@SkyHelpTeam How long do you expect there to be issues for?
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Jacqui Morgan 💛💙#StandWithUkraine💙💛
(@JacquiMorganF1) reported
Why is the @SkySports app so bad? Keeps lagging and picture going blurred Can you sort it 🙏? #WSeries #F1
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The Reluctant Socialist
(@TheReluctantSo1) reported
Hey @SkySports who decided to cancel your football channel and replace it with Sunderland fan tv? Seriously, football is a game played between 2 teams of 11 players, Wycombe are in this final too so why the Sunderland fan club in the studio, pitch side? (I’m not a Wycombe fan)
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𝕸𝖆𝖞𝖆 🦋
(@mayarosedodd) reported
@SkyHelpTeam thanks becca, but this doesn’t resolve the fact that i am paying for a service i am not receiving, the internet is turning off every few minutes. what am i supposed to do?
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Chris Mitchell💙
(@redchris1971) reported
@SkyHelpTeam Thanks Claire, appreciate it’s not your issue, just disappointed that they whole of yesterday Sky help denied there was an issue, made me waste hours of time being told to carry out numerous tests, ring and wait for hours - then today ‘there’s an outage’,
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wendie smith
(@SmithWendie) reported
@SkyHelpTeam my sky Atlantic has disappeared after changing my contract. Can you help?