Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (53%)
• Wi-fi (17%)
• TV (12%)
• Phone (9%)
• Total Blackout (5%)
• E-mail (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: London, Henlow, Glasgow, Aberdeen, Northampton, Motherwell, Street, Edinburgh, Bolton, Winchester, Dartford, Burntwood, Stockport, Halifax, and Leicester.

City	Problem Type	Report Time
London	Wi-fi	2 hours ago
Henlow	Internet	2 hours ago
Glasgow	Internet	3 hours ago
Glasgow	Total Blackout	3 hours ago
Aberdeen	Wi-fi	6 hours ago
Northampton	Internet	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bradders (C) (@bradderscompy) reported 7 minutes ago

  @Virgin @SkySports you have known you were going to stream all EFL games today for months, why is it only now you realise the red button doesn’t work!!!! Not like i pay a fortune for this level of service..shower of ****.

• 
  THFC AJC64 (@lighty64) reported 8 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I’ve been with sky for 32 years and due to not agreeing with something they did last year when I got 2 mobiles I have decided to leave them. I thought my tv ended next week as well but I got caught out on another call in December (my bad for not reading terms) Gigaclear £27 pm

• 
  Cherryoak (@cherryoak) reported 11 minutes ago

  @PaulRidley5 @SkyHelpTeam @SkyUK Sky are pointless on here as they dont man their page anymore. They send you to Facebook messenger and even then they are pointless ai bot for ages then when someone does get back hours later still no help.

• 
  5hadow_TV (@5hadowtv) reported 12 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Switched to EE never looked back

• 
  Everything is a lie (@GrahamBlundell2) reported 13 minutes ago

  @AndyDunc81 @davidhoyland @SkyHelpTeam It's been moved to TV and shows half way down

• 
  Kenneth Gyles (@wigman57) reported 15 minutes ago

  @skyhelpteam my wi-fi is rubbish really slow and have fibre.

• 
  Richard Hammer (@SirHammerLot25) reported 16 minutes ago

  How **** has @SkySportsNews become now discussing players hair styles.. THE WORST Soorts news in Britain it’s **** @SkySports zero decent content

• 
  L4 (@TPybis) reported 16 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Its got shite now anyway paying to give carra neville and Keane a pay rise news channels are repeats same story .movies crap better on Netflix and Prime .

• 
  BedworthBlueNose (@bedworthbcfc) reported 17 minutes ago

  @AGrueller @SkySports Bloke is awful

• 
  Sanfairyann (@suzickles) reported 18 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Me to A ‘VIP diamond’ customer £50 Really nice rep approached me in Metro Centre after conversation seems nothing could be done to reduce subscription politely smiled when I said unless I leave & return as a new customer !!! Don’t ever believe they reward you for loyalty

• 
  Richy (@MTFC_RIch) reported 21 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Over the years I stayed with Virgin. BB only - £70/m(1gb). Changed to YouFibre 2 yrs ago now, again 1gb, halved cost to £39. Just had a call to renew, it’s now £30! They said bcos im a loyal customer! Not heard that before 👏 Fire stick and BB. Cheaper by more than 50%

• 
  ❗️Nobody’s friend❗️ (@DaDitties) reported 21 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Cancel your contact and if you have someone else living in your household ask them to open a new account with sky to receive the new deals for new customers then do the same again when that’s up for a renewal Keep changing customers and keep bills down

• 
  MozzaEV (@mozzaev) reported 24 minutes ago

  @virginmedia @Smallworth_xx We pay for a service and you are not delivering the required service will you or @SkySports be offering us a refund?? Watching it on a tablet, phone or laptop is not the same...

• 
  WhyAmIBored (@WhyAmIBored2) reported 24 minutes ago

  @cxdi55 @skytv @SkyHelpTeam everyone who complains about new customer pricing needs to have a good think every once in a while. it's an OFFER used to INCREASE customer numbers. same happens with many different services.

• 
  Ravensthorpe (@Aaron_UK00) reported 26 minutes ago

  @cxdi55 @skytv @SkyHelpTeam They where a joke 10 years ago, I’ll never make that mistake again. Overpriced **** TV

• 
  Colin Morty (@cmwba) reported 27 minutes ago

  @SkyFootball @SkySports @virginmedia no apology for the technicsl issues with red button matches today? How many seasons have subscribers had to put up these issues. Not good enough.

• 
  THE CHELSEA FORUM (@TheChelseaForum) reported 27 minutes ago

  @TheChelseaHubs @SkySports They will be stupid to sell net very stupid

• 
  chelseamitchyboy (@chelseamit82122) reported 31 minutes ago

  @cxdi55 @skytv @SkyHelpTeam say u want to cancel and u will get a better deal

• 
  Trash Flowers Trucker Hats (@TFtruckerhats) reported 40 minutes ago

  @BarcaUniversal @SkySports Shut ******** up and play you idiot

• 
  AJ (@AJ_BHAFC) reported 40 minutes ago

  @cxdi55 @skytv @SkyHelpTeam They’re garbage. Got the date we can give 30 days notice on the calendar for later this year.

• 
  JCnufc1892 (@toonxarmy1892) reported 43 minutes ago

  @TheAthleticFC Who’s this idiot? @GeorgeCaulkin @ChrisDHWaugh great excuse to cancel a subscription- skysports level of crap punditry.

• 
  ArseF1 (@F1Arsenil) reported 45 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Virgin are no different! Mine went from 36 to 66 on same plan if I renewed. New customer gets it for 33! Just cancel and open a new contract

• 
  Everything is a lie (@GrahamBlundell2) reported 47 minutes ago

  @DANIELH6373 @davidhoyland @SkyHelpTeam It's been moved to TV and shows half way down, I know it stupid

• 
  Peter William (@pwl1279) reported 48 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Leave. I’ve never stayed with the same provider for more than 3 years. Yes it’s a faff moving, but saves a lot of money by doing so.

• 
  Phil Harrison Blackpool (@phil_blackpool) reported 51 minutes ago

  @cxdi55 @skytv @SkyHelpTeam That was always my gripe! Used to ask them to cancel and every time they’d eventually drop the price, but got bored of having to play this game after 25 years and finally ditched them! Best decision ever haven’t missed it once, Netflix and Prime fill the gap so much cheaper.

• 
  Michael (@_Mikedefc) reported 52 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Cancel then rejoin

• 
  Edward Woods (@ManicEddie) reported 53 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I had a similar issue with Virgin and ended up leaving because I don't need endless numbers of channels, I just need something good to watch.

• 
  David Young (@kjdyoung) reported 1 hour ago

  @cxdi55 @skytv @SkyHelpTeam So cancel and start again simple

• 
  The Bonnie Quine (@FouldsAilsa) reported 1 hour ago

  @cxdi55 @skytv @SkyHelpTeam I’ve recently left for similar reason, my package going up £3.00 to £23 after I left had a letter saying I could go back & the same package would be £28 & I’d been a customer for 25+ years

• 
  Steven 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@seernevets) reported 1 hour ago

  @cxdi55 @skytv @SkyHelpTeam Exactly the same as me but also with their TV service. Quoted me a price, then couldn’t actually honour it. Spent a week or so ringing to try and get the deal to be told no. Left and never looked back. TV services are overpriced. Their broadband felt throttled all the time. Leave