Sky Outage Report
Why is my Sky service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 30: Problems at Sky
Sky is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Dublin, Oldbury, Northolt, Hounslow, London, Cardiff, Rochdale, Chingford, Ilford, Manchester, Batley, Glasgow, Newcastle under Lyme, West Bromwich and Newcastle upon Tyne.
| City | Problem Type | Report Time |
|---|---|---|
 Dublin |
Total Blackout | |
 Oldbury |
Internet | |
| Northolt |
||
| Hounslow |
Internet | |
| London |
Wi-fi | |
| Cardiff |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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HRH. King Emeka
(@justkency) reported
@angel_elixir Won't happen. This is the job for the fans but the fanbase is divided. Some got stuck listening to skysports pundits saying the formation was the problem.
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Andy
(@Sunlundy) reported
@peter_bolster @skytv @SkyHelpTeam Same problem on my second box, first is fine. Glad it’s not just me
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Jamie Waring
(@waring_jr) reported
@SkyUK the broadband has been out in my area (cornwall). I was wondering if you have an estimated fix time? It says 48hours but this means it would be the whole weekend. As my SKY Stream requires broadband it does cause a slight issue. Can you help please?
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hodd the God
(@manyen10) reported
@SkyHelpTeam your mobile phone service is awful worst mistake I made joining you constantly turning phone on and off airplane mode due to it freezing or not loading tried new sim still the same wish I could cancel contract
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Foxy
(@LFCfoxy) reported
Hey @SkyUK @skytv can someone fix the issues with all of the boxes in UK and ireland not working please. There football on the tele and it's costing me €70 quid and I can't watch it. Jailing people for using dodgy boxes and yours are dodgier
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Stephanie McCart x
(@stefferz88) reported
@SkyUK is there any way to correct the issue of our sky box constantly disconnecting from our WiFi? The WiFi is fine with all devices just disconnects at least once a day from our sky
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david cassidy
(@davecassidy73) reported
from
Preesall, England
@ClockEndH @GNev2 @SkySports But you seem quite happy to support kicking a injured player.
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Mike
(@Mike44395967) reported
@SkyHelpTeam sky q not working? Says no satellite signal but in settings has one?
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Nad
(@N88EAM) reported
@AlexHun36219561 @MaryGlazersOut I know, but SAF should not influence this, he’s no longer an ambassador even. However after his comments on Skysports it never gonna happen. I think he should be in, in some capacity.
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Neil
(@Wor_Neil) reported
@SkyUK is Sky TV down, seems to be trending nationwide, and mines off and won’t rest following any guidelines ??
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Peter Bolster
(@peter_bolster) reported
@AndrewL877 @skytv @SkyHelpTeam Since about 3am. I’ve seen loads on here having the same issue, but I also keep seeing theirs back on now, so it’s infuriating now. I’m currently in the ******* shop buying batteries for my normal tv remote. I think I’m to Sky-institutionalised.
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Russ
(@RDL198040) reported
@SkyHelpTeam sky box not working !!!
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Jackie Evans
(@JacEvansIllo) reported
@realoscarthe @skytv @SkyHelpTeam I did all of that and rebooted my router. Didn't work. Looking at X it seems its a national issue.
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Chunky
(@Chun_ky) reported
@chrisprodromou @afclucyyy @SkySports Martinelli had his back to him when he went down. didnt realise he was injured Bradley moved towards the pitch, after what happened earlier Martinelli thought he was time wasting, he has apologised, move on
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Simon du Kamp
(@13simon05) reported
@afclucyyy @SkySports I never justify violence, but the number of times @Arsenal fans and ex players have said the same when Saka etc get taken out.
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staciedolluk
(@staciedolluk4u) reported
@SkyHelpTeam @SkyUK My Sky Q box says "no satellite signal" with a blue screen. I have restarted the box and still it isn't working. Internet is connected so don't know why it isn't working and the weather is fine here in London. What's happening to cause thjs. Please fix asap!
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Roddy Wallace
(@roddy_ftd83) reported
@SkyHelpTeam hi I’ve got no satellite signal on my sky Q box. Is there a technical issue at the moment ?
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Jamie Sidney
(@jamiesidney72) reported
Cmon @skytv @SkyHelpTeam @SkyNews you need to start updating your 1000’s of paying customers on what is going on!!!! You pride yourself on service but here we are….
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Tricky Nikki
(@TrickyNikkiUK) reported
@CityFibre are you aware of any issues in Peterborough? @SkyUK @skytv have blamed you for my issue (no Sky engineer sent) yet have been non stop issues on Down detector with them so just fact checking as I know when someone turns up Tuesday it’s not going to be fixed
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Adey
(@PaulaAdey) reported
@SkyHelpTeam Why aren’t you sending out something to say there’s an issue with mini box connectivity ? There’s enough messages on here to tell you there’s a problem. At least tell everyone you’re aware and working on it.
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Zoe John
(@Zoe_Ellard76) reported
@SkyUK are your services down? my boxes are showing no sky go etc, but yet ive done all I can through help to reset everything
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Russ
(@RDL198040) reported
@SkyUK Sky box not working !!!
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Hayley Darn
(@hayley_darn) reported
@SkyHelpTeam good morning sky Q not working, here's hoping you can fix it soon!
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frankie ginko
(@ginko88) reported
@SkyHelpTeam are you going to acknowledge anybody. Everybody tv is not working. Absolute shocking again. Why do I pay you for a service when you do provide a service. That’s me not paying the bill. I swear to god! **** show of a company
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Simon Kowalenko
(@sikowalenko) reported
@SkyUK are your services down my boxes have no signal and won’t connect to my mini box? Or is it just me?
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Janna 💙
(@jannagoz) reported
@SkyUK My elderly mother has a fault on her landline and her phone is not working. I can’t report it online anywhere and can’t get through on the phone. Where can I report the issue online to get this fixed asap for her? Many thanks
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NonWatcyn 🏴
(@nonwatcyn) reported
Is there a problem with Sky this morning? @SkyUK #Cardiff
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Jack
(@realoscarthe) reported
Sky Q down? Turn the box off at the wall for a few secs and back on again. Give it a few mins and then press the ‘Home’ button. It should work again. I’ve just done it. #Skyq @skytv @SkyHelpTeam
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Nige Tomo
(@NigeTomo65) reported
Looks like Sky Q is down all over the country! Don’t bother on a restart , No satellite signal and mini boxes cut off! @skytv @SkyHelpTeam
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SPLK
(@spilky86) reported
Sky tv down? @SkyHelpTeam @skytv