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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 52% Internet (52%)
  • 17% Wi-fi (17%)
  • 13% TV (13%)
  • 10% Phone (10%)
  • 6% Total Blackout (6%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Hackney, Croydon, London, Batley, Birmingham, Dublin, Nottingham, Halifax, Bristol, Glasgow, Manchester, Burton upon Trent, Southwark, Dukinfield, and Bedford.

CityProblem TypeReport Time
Hackney Internet 17 minutes ago
Croydon Wi-fi 1 hour ago
Hackney Wi-fi 4 hours ago
London Total Blackout 5 hours ago
Batley Internet 6 hours ago
Birmingham Internet 7 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • CritchlowMike
    Mike Critchlow (@CritchlowMike) reported

    @charlieldrv @SkyHelpTeam Picture quality on Sky is ****, they purposely downgrade this so you pay additional fees for HD and Ultra HD which isn't great also

  • lambert83608575
    lambert (@lambert83608575) reported

    @SkySports This is just so bad for the game! Those fees have a knockdown effect throughout our football pyramid right down into non league set up

  • Adzzor
    Adam (@Adzzor) reported

    Skysports gone worse between transfer deadline and the saturday shows, gone miles down hill

  • richiefit1
    RGLFITNESS1🏴󠁧󠁢󠁷󠁬󠁳󠁿𓅪 (@richiefit1) reported

    @charlieldrv @SkyHelpTeam Twice during the second half the Walsall game jumped back to the 38th min mark so switched to the Fleetwood game n that did the same!! £150 a month n this ****!!

  • Twinny421
    Twinny42 (@Twinny421) reported

    @Welshade @SkyHelpTeam @SkySports Says everything really. Once these ******** get your money they couldn't give a **** about you. Third world countries get better service than what these robbing retards provide - plus they have the audacity to reply with automated messages. *****.

  • wozza2484
    Warren (@wozza2484) reported

    @charlieldrv @SkyHelpTeam 100% this, the game I watched early in the second half kept jumping back to the first half! Constant buffering and poor quality @SkyHelpTeam

  • adsreilly
    Ads (@adsreilly) reported

    @SkyUK please cancel my subscription with immediate effect. We’re done here

  • saintsmith80
    Saintsmith80 (@saintsmith80) reported

    @skysports plus is poor. Every time watch a game via the red button it always buffers

  • dillonjahn
    Dillon (@dillonjahn) reported

    Can't believe how poor the standards have got at @SkySports . Used to be the gold standard for sports broadcasting and news, but the entire product served up these days is a complete joke.

  • Earl_ThankGoD
    Get_Lost (@Earl_ThankGoD) reported

    @vsparsaa @LiamKing07 @SkySports U lied. Caicedo and morgan rogers worth their fees and u said it is still too early for rogers like he will later flop or what, wake up from that stupid dream bro

  • Osi_Ose_
    Osi Ose (@Osi_Ose_) reported

    @SkySports All Liverpool had to do was spend this money for Klopp, what a stupid board they got.

  • Jackwoods2020
    Jack Woods (@Jackwoods2020) reported

    Said it before and said I’ll say it again @SkySports STOP LETTING GARY NEVILLE commentate on Arsenal games for **** sake

  • charliecolu1970
    aChesterPhotography (@charliecolu1970) reported

    Skysports+ keeps jumping back to the first half or half time #colu sort this **** out @SkySports

  • jason_lewisj22
    Jason Lewis (@jason_lewisj22) reported

    @SkySports why is your stream on the sports+ app so bloody awful? It freezes, the picture goes & it’s always behind real time. We pay bloody good money for this rubbish. No wonder people us a firestick

  • joesocial001
    none of your business. (@joesocial001) reported

    @SkySportsNews @SkySports Good now all the grifters spouting nonsense about stupid signings can stfu

  • Nas_Forest
    NAS (@Nas_Forest) reported

    @SkySports Never worth that

  • Timibeebs
    Habibi (@Timibeebs) reported

    @SkySports Pogba was 89 and Lukaku was 75. Fix up.

  • Mark_J69
    MarkJ (@Mark_J69) reported

    @LIVE_LOVE_MCFC @SkySports Has he ever broken an exclusive story. Just sits there in his expensive suit reading Ornstein

  • Andy_Dalts
    Andrew Dalton (@Andy_Dalts) reported

    @SkyUK so many problems since switching to fibre 3 weeks ago. More time not working, than working. Can’t get through to anyone to speak to and your online support is dreadful. So disappointing, would not recommend to anyone

  • RachelT1722
    Rachel 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@RachelT1722) reported

    @KieranMaguire The opening day and my club sold out the away end, with it being on it helped the other 8,000+ of our fan base to watch our away game. This isn't about non league teams anymore, skysports+ has made the blackout and VPNs redundant. I'll be at Swindon game tonight!

  • sheyi_williams
    sheyi_williams (@sheyi_williams) reported

    @SkySports After knocking England out the World Cup he comes back and takes their record fee on Deadline Day. £125m. City. Maresca. The same media that spent years running Argentina down now have to watch him get paid like a king in their league. Daily Mail in shambles.

  • AVFCMH
    Villa Mental Health 🦁💜💙 (@AVFCMH) reported

    @Rogueranger007 @SkySports It'll be terrible mate!

  • amoako_jethro
    €torñâm📯 (@amoako_jethro) reported

    @KwameA__B @frgem_gh @SkySports Well you are actually wrong as well, first the add-ons for both were never met Lukaku for example had to score 20goals and win the EPL.Also granted add-ons were even included Isak has that in his contact summing it to about 130 but they didn't do that. So the intent here is clear

  • pmavgaz1
    pmavgaz (@pmavgaz1) reported

    @SkySports still nothing about alan knight?? I know why , its because its Portsmouth.. you hate championship teams , expecially Portsmouth!!! **** you !!

  • olliethfc
    Ollie (@olliethfc) reported

    If you haven’t already then this is your sign to cancel SkySports

  • L99254Lex
    Lex Mccaffrey (@L99254Lex) reported

    @Leverage_PNL @DeadlineDayLive @SkySports It's not Mikel's fault, it's Bertha's if anybody's! Mikel would have told the club which players he wanted weeks, if not months ago, but he's been let down, and unless we have a spectacular end to the window, we're in trouble!

  • Warb58
    Warby58 (@Warb58) reported

    @SkySport @SkyHelpTeam Your football app is crap. Trying to watch a game, it's constantly flicking off to another game. What am I paying for?

  • MattMcC9
    Matt (@MattMcC9) reported

    Hello @SkySports. I’d like to cancel my subscription immediately.

  • raskinrangers72
    ScunneredBaw (@raskinrangers72) reported

    @GDenners89 @RangersFC @SkySports Away and support another team mate. What’s the point of even bothering if you’re this miserable

  • beany74
    Archie (@beany74) reported

    @charlieldrv @SkyHelpTeam Watched Newcastle last week on sky + was unwatchable, awful sound and punditary