Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (60%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Hammersmith, Enfield Town, Glasgow, Southwark, Dublin, Letchworth Garden City, Southampton, Southend-on-Sea, Stoke-on-Trent, Wigan, Birmingham, Halifax, Hackney and Middlesbrough.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Enfield Town |
Total Blackout | |
| London |
Internet | |
| Glasgow |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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PaulieB 🇱🇨🇯🇲
(@iampaulieb) reported
Not my internet just going offline on me like that lawd @SkyUK sort it out I never had this problem with my other provider
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Amanda Leishman 💙🐢🇬🇧🇪🇺
(@cappyfishgoat) reported
Really annoyed with sky - we were leaving and have turned off our broadband a day early. My hubby has got a full day of training hospital staff online with a full day training. All our movies that we've bought have gone 🤬 Would never touch them again @SkyHelpTeam @SkyUK
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Son of Grace
(@kojo_deema) reported
@SpursOfficial dey change managers too much but forget to look at the real problem which is the players🤬 lackin winners mentality, #AntonioConteisright #SkySports #AntonioConte
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Martin
(@martinsatellite) reported
Someone explain to me how it is customer centric for @btsport to hold the rights to #LIVLEE but decide not to show it because of the #ucl clash, yet @SkySports can only broadcast it in full at 90 mins! It’s a joke - either show the game or let someone else. #Fansfirst
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Lynda L
(@LyndaLa74662147) reported
@SkySports This young man needs help. He is going to regret his behavior
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Carl Scott
(@Carloskeros) reported
@unpaidcarer1 @prispott @SkyUK Simply down to internet bandwidth availability. There are issues with some features, admittedly features which are a selling point of the TV, but software versions are being released to rectify this. It will take time though
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chantelle mea
(@ChantelleBJaxn) reported
Sky can’t get the sky to work, HA can’t get my sky to work…. Wtf how am I paying for all this. @SkyUK this is not how I wanted to start off a new contract.
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Sara
(@Saraw27) reported
@SkyHelpTeam internet is out on Mersea Island work from home how long before likely fix as have meetings to rearrange
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🏴Its just Red🏴
(@RedD3vil08) reported
@SkyHelpTeam hey want to get your service sorted please? im in the middle of trying to run my witch queen campaign, and your internet outages in the kilmarnock area are causing me serious anxiety? Last i checked i pay for top broadband, please give me that. Thank you!
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Bruce Macdonald
(@cheesegrading) reported
@SkyHelpTeam Hello, the problem can't be resolved by these methods - only by the PAC team. I've called every day and nothing happens. Waited at home for calls which never happened. No-one is able to do anything. Extremely stressed. Please forward this to Sky CEO - LAST RESORT!
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Carol-Jane ♡
(@Carol_jane69) reported
@SkyHelpTeam hello we’re having trouble with our sky box can you help please?
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Nikita Gupta
(@NikitaG84709342) reported
@SkyHelpTeam no WiFi for 6 days now in the RG5 area and no updates whatsoever. Your website says there is no issues with service in our area. Can’t work at all. I would like to cancel our contract and switch providers since you aren’t able to provide the service we pay for.
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Paul
(@Paulsmccann) reported
@SkyHelpTeam how do i get out my contract because im not paying your extortionate price rise, and I can’t even do a price comparison as a new customer for some bizarre reason. And price i agreed with you on renewal last year isnt price agreed
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Son of Grace
(@kojo_deema) reported
@SpursOfficial dey change managers too much but forget to look at the real problem which is the players🤬 lackin winners mentality, #Antonio Conte is right #SkySports
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Bruce Macdonald
(@cheesegrading) reported
@SkyHelpTeam Please DM me urgently. Waiting 11 days for PAC code. Help-line always totally ineffective. Won't let me talk with supervisor. Quoted waiting times exceeded by anything from 50% to 12,000%, yes that twelve thousand%!!!!
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🤍 Danielle McErlane 🤍
(@daniellehmc) reported
@SkyHelpTeam are the worst ever!!!!!!!!!
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Kimberley🧚🏼♀️
(@KimberleyAStone) reported
@SkyHelpTeam can you advise of any update on the wifi outage in B97 ive been without internet for 24hrs. Its great that ive been sent compensation but was just wondering if there is an ETA of it being fixed
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Sabina Ahmed
(@sabaone) reported
@EE tells me they are going to put the price up again, I knew once the dreadful @BT got involved their service will go down the pan. I ave no option but to leave them after about 20 yrs or so, I use very little of my minutes/data,will go to @SkyUK can carry unused over
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Cousin BlaqCarrie
(@BlaqCarrie26) reported
@SkySports This dude has anger issues.
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Blue Bell
(@LaBlueBell) reported
@SkyHelpTeam I’m assuming that you have SERIOUS security measures in place to avoid SIM swapping fraud? I recently contacted you about this issue.
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Stiffordblue
(@STIFFORDBLUE) reported
@SkyHelpTeam This problem is still occurring this morning what is happening I pay a lot of money for my sky glass WHY IS THIS STILL HAPPENING
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Colleen McClure
(@ekc04) reported
@magnacious @SkySports I thought it was interesting that no one told him to 🛑 either! Security was there the other 3 players surely one of them is mature enough to say hey mate this isn’t ok calm down - they all pretended it wasn’t happening poor umpire!
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Mark Stanborough
(@MarkStanb) reported
@SkyHelpTeam Status has not changed since Friday. See my previous tweets. How can I find out when service will be reinstated
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David Knights
(@davidjknights86) reported
@SkyUK Can you tell me how it is that our broadband connection was disconnected on Friday and yet still today we are none the wiser as to what the fault is and when we might have a fix? Please can you contact me to take it further.
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markdegarisphotography
(@markdgphoto) reported
@SkyHelpTeam The customer service from Sky is absolutely shocking, quick to take money from customers but try every trick in the book to avoid paying money owed to customers!
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Stiffordblue
(@STIFFORDBLUE) reported
@SkyHelpTeam Thanks but does not help when your watching a program or a film and then suddenly it goes blank
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Ryan Nwa
(@RyanProofofwork) reported
@SkySports @adidas @adidastennis excellent role model. Too bad he missed the umpire. What a joke
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el nina
(@AllHail_India) reported
@itanama5 @SkySports @DjokerNole Never changed the subject I just think you missed the point.. lol that’s ok but maybe don’t come at me when you can’t understand what I’m referring to sweetheart
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markdegarisphotography
(@markdgphoto) reported
@skytv @connollyjk @SkyHelpTeam The customer service from Sky is absolutely shocking, quick to take money from customers but try every trick in the book to avoid paying money owed to customers!
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Mark Stanborough
(@MarkStanb) reported
@SkyHelpTeam Still without service is there really nowhere I can find out when it will be fixed. Please help!!