Sky service status: outage reports and connection issues
Why is my Sky service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 6: Problems at Sky
Sky is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (55%)
- Wi-fi (18%)
- TV (15%)
- Total Blackout (6%)
- Phone (4%)
- E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Northampton, Hammersmith, Weston-super-Mare, Dublin, Sittingbourne, Oldham, Newcastle upon Tyne, Cardiff, Prestatyn, Luton, London, Ilkeston, West Bromwich, Glasgow, and Waterlooville.
| City | Problem Type | Report Time |
|---|---|---|
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TV | 55 minutes ago |
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Wi-fi | 1 hour ago |
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Internet | 2 hours ago |
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Internet | 2 hours ago |
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Wi-fi | 3 hours ago |
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TV | 4 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Kerry O’Brien (@KerryOB78) reportedThanks to @SkyHelpTeam and @WeAreOpenreach I am now left with no internet connection for the #bankholiday weekend!! Great customer service 😤
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Electric Jellyfish (@ElectricJllyfsh) reported@nffckez @SkySports @SkySportsPL If you know that why are you still paying for Sky Sports Premier League then? Get a dodgy box/stick. Then again you follow the Premier League so thick as **** anyway.
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Scott Elliott (@ScottElliott10) reported@pitpasschris @sky If this July increase is related to phone/broadband you’re likely on old copper services. If so expect a further increase in October @SkyHelpTeam should be explaining it’s due to Openreach switching off the copper network & hiking prices to double them compared to start of 2026
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Martin Elliott (@pdfbt40) reported@ChrisMedlandF1 Not a problem. SkyUK program guide is total fiction. Amazing what you miss, record instead even when no FIA change.
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John Mack (Mack) (@john_mack1974) reportedGood evening @SkyHelpTeam so you’ve cut my mobile plan and I can’t find out why . Come on folks where’s support for this with accessibility team
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Andrew Healey (@andhealey) reported@SkyHelpTeam great Sky Stream goes down and miss the end of the football. Now have “there is a technical fault. Please try again later” can you sort it out please.
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InsideArsenal (@InsideArsenal99) reportedI have never heard a commentator want a team to win so bad. @SkySports this is an embarrassment
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@billybolero (@billybolero1) reported@spfl @SkySports NEVER A GOAL. DISGRACEFUL.
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MARTIN BUCKINGHAM (@MARTINBUCK25112) reported@AnthonyRJoseph @SkySportsNews I mean hes clearly offside so skysports has learnt **** all.. having said that id rather these tight decisions are wrong than VAR getting involved
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Shaun Barden (@BardenShaun) reportedJamie carragher chatting crap again on skysports again, no arsenal fan is going to be devastated after man city draw in the last minute, that draw puts the title in arsenals hands, you melt
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Holuwasholex Series 📱 💻 (@holuwasholex1) reported@Blue_Footy @SkyKaveh @SkySports Really poor form
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Jojohg (@JoannePowell14) reported@mariodc @SkyHelpTeam @SkyUK It was a power outage at the snooker. Nothing to do with Sky.
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utb (@tcoatltlum89571) reported@EdsLFC @SkySports Kids on here wanting Fergie to die. Both as bad as each other!
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Abs (@absdeakin) reported@SkyHelpTeam I’ve been sent an email to say debt collectors are going to be sent as I didn’t send a box back. I was told on the phone the charge would be waived because of my traumatic exceptional circumstances. Please help
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John Dunwell (@JohnRDunwell) reported@SkySportsRL @SkySports here we go again! Sound but no picture on Catalans match. Bloody useless service from Sky 🤬😡
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Paul Stubbs (@Stubbsmeister) reported@SkyHelpTeam your customer service is a joke! I’ve called 3 times to try and cancel Broadband Was told couldn’t cancel due to ongoing upgrade work in my area! Lady said she was making a note to cancel and not to worry! Just called again and another lady said there’s no notes
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Paul (@PaulUtd16) reported@RedlingMUFC Worst commentator going! Worst Pundit going and he’s still in our ******* faces every week! @SkySports won’t do anything though because he’s in their pockets! **** him **** Liverpool we won!
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Chris4RAFC (@Chris4RAFC) reported@RaytchH @Saints1890 @SkySports Yes it’s not working even tried on my iPad to watch the game via sky sports app but that isn’t working either
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CharleyBurleyTbe (@Tonypem) reportedDaniel Sturridge really is that token DEI appointment aint he,? He’s ******* awful tbh,and sack Neville and his mate Carragher ffs both talk shite and biased as **** #Skysports #ManutdLiverpool
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O (@ItsORS1995) reported@NorthBankNadim @SkySports **** SS. Cancelled my subscription ages ago.
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King Botus🐘 (@BotusKing) reported@justcfc @SkyKaveh @SkySports That’s not the problem,the problem is lack of ambition,because someone that won something would want to win more and to that they will invest more, you can’t make it to the CL for the first time in 3years and the best you could do is Delap
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Terry (@TDW_17) reported@UtdVault Jamie is clearly a horrible man. Spat in the face of a 14yr old girl, yet @mattletiss7 lost his job at @SkySports for not wearing a poxy BLM badge & speaking the truth about the Covid death shot. Really does piss me off & put the establishment into full context !!
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Champions League Finalist (@wavygooner) reportedJamie O’Hara on SkySports just being stupid and dumb ‘Bournemouth would finish 3rd in LaLiga’ he said tf
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Martin Ross (@iamrossiofleigh) reported@SkySports how about sorting out your plus channels for the poor sport of rugby league , subscription for a black screen @LeighLeopardsRL and @SuperLeague in the shop window 🙄
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Dave (@Dave63407796) reported@SkySports Do people actually pay for this garbage
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Davey_88🍀 (@Davey_1888) reported@nffckez @SkySports @SkySportsPL **** up and deal with it, we get 1 game a month on sky if we're lucky.
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🇺🇸 Just My Opinion 🇺🇸 (@JustMyOpinions4) reported@RoyAllenFSW @AppleTV @F1 You’re not watching this properly. You need to change your feed to sky sports in the AppleTV app. 1. AppleTV 2. Formula 1 3. Go down to “Catch entire season” and pick the race. 4. Go down to “SkySports”
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Shapter 💙 (@shapter1234) reported@SkySports **** off with ‘fanalysis’ or ‘baller league’ , no self respecting football fan has one iota of interest in any of this **** #skysports #football #premierleague
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zapaz (@zapaz66) reported@Pooliemags1Ttv It's down to West Ham and PSG/Bayern to save football. Skysports is barely watchable now, but can you imagine what it will be like if they win one? Never mind two trophies.
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synced (@syncedutd) reported@EdsLFC @SkySports fight your own fight you frail little *******, that ******** do you want sky to do about it