Sky Outage Report
Why is my Sky service not working?
No problems detected
If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (51%)
-
TV (27%)
-
Wi-fi (11%)
-
Total Blackout (6%)
-
Phone (3%)
-
E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Stanmore, Salford, Croydon, Bristol, Hackney, Leeds, Ruislip, Saint Neots, London, Ilford, High Wycombe, Derby, Dublin, Birmingham and Blackburn.
| City | Problem Type | Report Time |
|---|---|---|
 Stanmore |
TV | |
| Salford |
Internet | |
| Croydon |
Internet | |
| Bristol |
Internet | |
| Hackney |
Internet | |
| Leeds |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
kate
(@kxteh_) reported
@SkyHelpTeam separate time we are completely without wifi, unable to use our sky q mini boxes or access any internet. We have only just been offered for a sky broadband engineer to come out, after our 8th phone call over this issue - and not until January 8th ... (2/x)
-
Lee Griffin
(@Tasty_Burger) reported
@SkyHelpTeam @mcuk2014 You can deny it all you like, Sky Broadband currently has a DNS issue.
-
Daniel Ahmet
(@DanAhmet_) reported
@SkyHelpTeam @mjwalker stop putting out generic reply's and fix your service. there are multiple reports all around the country
-
aimee
(@adoreudream) reported
@SkyHelpTeam hi there our sky box went off and tripped our electricity. is there any issues with this happening right now??
-
Matt
(@MattScholes1002) reported
@SkyHelpTeam Hi Sky, we have no broadband or tv, tried all the usual resets and checks, OL2 area. Are you having some issues?
-
Daniel o Brien
(@liverpool1984fc) reported
@SkySports It’s only fair to shut down the league now
-
lindsay
(@liloliloll) reported
@SkyHelpTeam hi, i'm another one with broadband issues right now - wifi not responsive most of the time, then it is for a few seconds, then it isn't again. i'm logged in to my account and trying to find someone to contact/do line tests but none of the links are helpful.
-
Lee Baron
(@Peaked1nterest) reported
So when it's @btsportfootball or @SkySports coverage the game has to go ahead because of the contracts that were signed but when it's @primevideosport coverage of footy it's perfectly fine to cancel the game?
-
Dame Megan
(@CloonfourMegan) reported
@SkyHelpTeam @mjwalker Well it’s down here in Norfolk too and downdetector has a huge spike in reports so suggest you get on the case
-
JBs
(@JamesBu21387819) reported
@SkyHelpTeam Doesn’t help at all...
-
luke
(@xLuke17x) reported
@NfinityBL @SkyHelpTeam Loads of people I know have had issues. Nothing loading/working
-
Andy White
(@AndyNeilWhite) reported
@SkyHelpTeam Are there any issues in M25, internet connection very intermittent
-
Dom
(@thfcforlife2014) reported
@SkyHelpTeam hi sky, I’m having broadband issues. Postcode is en2. Is it me or the service?
-
Steve Cheal
(@stevecheal) reported
@SkyHelpTeam is your internet down in Chigwell? No connection and the test broadband page on your site isn’t working either - the link you’re Tweeting for online help doesn’t work
-
Teresa
(@Teresab1977) reported
@SkyHelpTeam The main issue is my broadband not working. What help is it exactly you do offer?
-
Steve Cheal
(@stevecheal) reported
@mjwalker @SkyHelpTeam Same problem for me in Chigwell
-
H🏖🗺
(@hls1978) reported
from
Corby, England
@SkyHelpTeam Hi is there a problem with your broadband in Northants please? Can’t connect to our wifi or load sky news any more? I’ve reset everything but same problem? Thanks #skybroadband #sky #wifi
-
kate
(@kxteh_) reported
@SkyHelpTeam could not be more appalled with your service. Switched to your broadband from @virginmedia a couple of months ago and never regretted anything more. Haven't made it through a day of the wifi actually working and now for the 3rd ...(1/x)
-
kerry
(@kerryannmagrath) reported
@NfinityBL @SkyUK Mines the same can’t even test connection as that’s down to 😡😡
-
kate
(@kxteh_) reported
@SkyHelpTeam To expect us to be without broadband for this length of time is absurd given the issue was first raised months ago and little help has been offered. We are working/taking exams from home and reliant on the internet as such (3/x)
-
Mike
(@mcuk2014) reported
@SkyHelpTeam Please could you contact the technical team to advise many are reporting issues via Twitter and DownDetector? The number of people affected on Downdetector is rapidly rising. I'd expected the social media team to take action when faced with these facts?
-
PaulaR
(@paulaer2506) reported
@mjwalker @SkyHelpTeam I’m having same problems. As are several people.
-
JB
(@millionthtry) reported
@SkyHelpTeam your broadband isn’t working. Your help pages aren’t working. Obviously an issue with Sky - sort it out.
-
Andy Wells
(@MrAndyboy) reported
@SkyHelpTeam @Teresab1977 I wouldn’t bother, there IS an issue and it’s affecting the country, a quick search finds that but Sky are just telling everyone there are no known issues and to check their test page WHICH IS NOT WORKING 🤯
-
Jared Lowe
(@jared_lowe) reported
@SkyHelpTeam @craggle_rocks You can’t check your connection on your website as it’s not working
-
Mbulelo Khayalethu Thinta
(@MKTInspires) reported
Dear @premierleague and @SkySports please tell the Commentary team to stop apologising for bad language. It's football not an accounting firm. Society surely isn't that soft is it? #CRYLEI
-
Vince 🇬🇧
(@Virtual_Vince) reported
@SkyHelpTeam Can you answer a question for me. Yesterday a box couldn’t be ordered until the ‘back office’ can sort the issue from (tomorrow) - yet I’ve called sky again, and the guy I spoke to has ordered a box to be sent to me?
-
Matt Walker
(@mjwalker) reported
@SkyHelpTeam That page isn’t working either, and judging by the amount of tweets you’ve had it seems like you’re down? Can you check please
-
Steve70⚒⚒
(@SteveFM70) reported
@adambrown93 If that was Liverpool Skysports would be all over it because Klopp would be bitching about it non stop. But it’s just little old West Ham so we have to accept it, like the VAR **** that goes against us
-
Aamir 🏳️🌈 | BLM
(@KhalKhan_) reported
@SkyHelpTeam Hey, is there an issue with the internet service at the moment? It was fine but now it's not. Has been like this for over an hour now. Done the troubleshooting, etc. Devices don't connect at all.