Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hackney, Hounslow, London, Blackburn, Birmingham, Walsall, Manchester, Dublin, City of Westminster, High Wycombe, Rochester, Exeter, Huddersfield, Pudsey and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Hounslow |
TV | |
| London |
Internet | |
| Blackburn |
Internet | |
| Birmingham |
Wi-fi | |
| Walsall |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew
(@HeldtT) reported
@SkyHelpTeam Sky sports red button (Championship match choices) works on main sky box but not on mini box. Red button doesn’t even appear on screen and nothing happens if I press. Tried restarting everything 3 times. Nothing. Please help #SkyTV #Sky
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Ben Scoins
(@benscoins) reported
@SkyHelpTeam no option for ultra hd on the Liverpool vs arsenal game. Has some red button option but once clicked nothing happens. Usually it’s just a banner that pops up and you click it. Already rebooted at the mains. What’s the issue please?
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Kevin Foran
(@kevpar4) reported
@SkySportsPL @SkySports Bad goalkeeping,
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Jay Finlayson 🏴
(@JayGFinlayson) reported
@SkyHelpTeam why do you think it'd acceptable for your services to be down the last two weeks and all I get on your website is "known issues in your area?" Get it fixed. You're not following The Supply of Goods and Services Act 1982.
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Steven McGuire
(@smitfa01) reported
Two of the most horrible sounds in the english language, Gary Neville saying “there” or “oh” @SkySports
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JordanVerdin
(@jordanverdin) reported
@Mogga201 @SkySports Lad he ****** hates us doesn’t he the horrible lizard looking ****
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Will ⚒
(@wxllg) reported
@newton90 @SkyHelpTeam got the same problem with skygo
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𝕂𝔸ℝ𝕃𝕆𝕊 𝔽𝔸ℕ𝔻𝔸ℕ𝔾𝕆
(@KarlosLFC1892) reported
@SkySports any chance of letting the commentary team know they can raise a voice and not just go silent when @LFC score? When Tyler eventually speaks after we scored you'd think he's just been told his dogs gotta be put down
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Chris Robertson
(@chrissyrobbo77) reported
from
Beverley, England
All the money we pay for @SkySports & we still haven’t got a red button service that can show replays or be in HD. Like watching football in the Wogan-era
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Stephen Evans
(@Dillors99) reported
@SkyHelpTeam hi - is Ultra HD not working on the Liverpool game? Have tried restarting. Had this issue earlier in the season it’s not ideal.
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Harry
(@Harry22578782) reported
@SkyHelpTeam That link has absolutely nothing about my problem. Sky go app still stuttering since last update. My advice to any potential new customer that is thinking of using sky go app is don’t buy it until this major sky go app problem is solved. So many people are having same problem
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Craig Beadling
(@ling_86) reported
@SkyHelpTeam @BenArthurs94 I’m currently having the same issue. I can press the red button which takes me to match recap but doesn’t give me the option of watching it in UHD. Restarted my box also.
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🇺🇦🇺🇦 John_G_🇺🇦🇺🇦
(@John_G_26) reported
@toshlfc @GNev2 @SkySports Horrible ain't they
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Chelbie-Karline
(@chelbieka) reported
Why am I paying 62 pound a month for awful connection that keeps dropping out. Sort it out @SkyHelpTeam
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Chris Robertson
(@chrissyrobbo77) reported
from
Beverley, England
@AlBooth @SkySports That’s my point it’s awful. Why?
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Seb Makemson
(@sebmake1) reported
@SkyHelpTeam moved house last Tuesday was told my internet activation date would be today. Still nothing. £105 a month for no internet. 13 year loyal customer
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Tim Pashley
(@TimPashley) reported
@SkyUK Skygo continually crashing on windows 10, despite uninstalls/reinstalls. Getting really fed uo with this issue that seems a continual issue. Very poor.
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Neil Condron
(@neilcondron) reported
@SkyHelpTeam @wxllg The error received isn’t listed as an option on the help site. I’m having the exact same problem.
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Craig The Carr
(@1CraigTheCarr) reported
Thank **** for iptv because this @SkySports commentary is abysmal. Not giving that shower anything the manc c%nts
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Also Stu
(@stuinweymouth) reported
Is it just my @SkySportsPL coverage that is pixelated and crap?? Pay all this money yet unwatchable!! @SkyUK sort it out.
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KingMo
(@PV7903) reported
Martin Tyler and Gary Neville so miserable on commentary @SkySports awful get them off LIVERPOOL games ffs #ARSLIV
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Dermot Wickham
(@HertsTimelord) reported
@Lorse72 @GNev2 @SkySports Virtually never. Was allowed by the gracious UEFA as a COVID concession.
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AZiMAGES
(@360fisheye) reported
Martin Tyler giving us absolute crap stats! @SkySports
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RW
(@Rachael261078) reported
@SkyHelpTeam Thought so just checking. We have terrible Wi-Fi, have boxes are our hubs. Need another
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Adam Burbridge #FBPE
(@crammybear) reported
@bencoles_ Just as i was about to cancel @skytv @SkySports
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Matt Newton
(@newton90) reported
@SkyHelpTeam trying to watch Sky Go but I’m getting the ‘Something is wrong. The app will now quit’ error message. I am already without a satellite signal on my skyQ box with an engineer coming out to sort. I now have no way of watching Sky at all!
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Moth
(@whythelongface) reported
What’s happened to @SkyUK ?We moved house, installation has been booked for weeks. Came today saying need a cherry picker and could be waiting weeks. Customer Service couldn’t have been more unhelpful. If you need to work at home DON’T count on Sky for your internet!!!!
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SeftonSparks
(@seftonsparks) reported
Liverpool player goes down… not even a second later Gary Neville: “not a foul for me” He can’t hide his bias. @SkySports why on earth do you insist on using Tyler and Gary Neville who both clearly despise Liverpool.
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Stuart
(@StuartMcCavera) reported
@SkyHelpTeam have purchased Spider-Man tonight but the download is exceptionally slow, the Wi-Fi is fast and normally download a film in a minute or so, this has taken 20 mins for 2% ! What’s going on ??
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Peter N
(@gooner1947) reported
from
Fairford, England
@Timjimted @SkySports He's rubbish. Why he never booked Mané for that blatant dive is beyond me.