Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (54%)
• Wi-fi (17%)
• TV (12%)
• Phone (9%)
• Total Blackout (5%)
• E-mail (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Motherwell, London, Glasgow, Halifax, Swanley, Blackburn, Brackley, Milton Keynes, Ilford, Enfield Town, Manchester, Harringay, Bournemouth, Abingdon, and Norwich.

City	Problem Type	Report Time
Motherwell	TV	5 minutes ago
Motherwell	Internet	14 minutes ago
London	Total Blackout	33 minutes ago
Glasgow	Wi-fi	1 hour ago
Halifax	Internet	1 hour ago
Swanley	Phone	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Paul Cunningham (@PaulPc94) reported 8 minutes ago

  @cxdi55 @skytv @SkyHelpTeam So I used to be a retentions advisor for another supplier. As others have advised, place an order with another company, even if you have no intention of leaving. Sky retentions will contact you, as at that point, they can treat you as a new customer and give you those deals.

• 
  Debs Robinson (@debs_robinson) reported 8 minutes ago

  @SkyHelpTeam I love when u are close to the end of contract and everything keeps going into muppet mode and not working. You have to ask the question is it a ruse to claim better products and charge u more??????? Maybe it’s time for a change !!!!!

• 
  maiden86 (@ntlufc) reported 9 minutes ago

  @SkySports . another old man Aussie coming across for a final big pay deal at hull fc for 1 season It never ends. Cherry-evans is 38-39 years old stopping a possible British player developing in to his position It’s not huge news it’s sad news for young British league players

• 
  Frustrated Rover (@FrustratedRover) reported 11 minutes ago

  Is the @SkyUK network down? All our phones are not calling out or receiving!

• 
  The Real Lee Burridge (@leeburridge) reported 13 minutes ago

  @SkyHelpTeam Haha even their help team has abandoned their customers.

• 
  Derek (@Derek36796760) reported 19 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I had exactly the same problem, retention team couldn’t do anything yet when I left sky told me they could have done for £25 rather than £44! I’d already signed up with Vodafone

• 
  Scouse House Bouncy Music (@ScouseBouncy) reported 21 minutes ago

  @mb26026 @SkySports @virginmedia Yep and they still charge stupid money each month for it, whilst delivering such poor quality!

• 
  DS♟️ (@Carefree_WDS) reported 22 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I have this same problem. Thankfully, Hyperoptic installed in my postcode and have been using them for for free (first 12months contract deal) and will start paying for it when the Sky contract terminates. Cant wait to send that final call/email to tell them to **** off forever

• 
  Uncle Jay (@Mr_Domfeh) reported 23 minutes ago

  @BarcaUniversal @SkySports Rodri will regret choosing Barcelona instead Madrid ..You can never trust Barca ..Now that Madrid has drawn thinking the deal is now simple see what Barca is doing

• 
  𝕄𝔸_𝕂𝔸𝔽𝕌𝕀 (@ma_kafuii) reported 23 minutes ago

  @BarcaUniversal @SkySports This mf is not worth risking for he’s a stupid guy deco leave him alone!😡😡

• 
  claire share (@claire_share) reported 24 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I am going to ofcom with my complaint of such poor customer service and care……we have been with Sky over 20 years….i pay £200+ each month and it went down for a month…..terrible customer service.

• 
  Mave (@MaverickFish7) reported 27 minutes ago

  @SkyHelpTeam - guys fix your internet

• 
  Arsenal Next-Gen. (@ArsenalNextGen) reported 28 minutes ago

  @SirLeoBDasilva Skysports and O'Hara are like bad meets evil, they know what they are doing

• 
  Paul Ridley (@PaulRidley5) reported 28 minutes ago

  @SkyHelpTeam @SkyUK please sort out your mobile network all the people in my family cannot get signal & cannot sign into account because you send a txt to my mobile which is down!

• 
  Clive Roper (@CliveRoper) reported 31 minutes ago

  @SkySports @SkySportsTennis Why on earth is Jamie Murray commenting?? Bloody awful, so dull….why not use experienced commentators that we used to have???? Awful….

• 
  MICHAEL KAISER (@thechosenempror) reported 32 minutes ago

  @av_flx @BarcaUniversal @SkySports "Lost the football debate so bad he had to check my IP address. Absolutely cooked." 💀😭

• 
  Nicky Allen (@Nicky73Nicky) reported 35 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Cancel everything and leave it about 3 days. Sky will call you back beginning you to stay for about £26, then throw in Netflix and probably send someone over to nosh you off 👍

• 
  Nici Donnelly (@niiciidee) reported 42 minutes ago

  @BullThe384402 @SkyHelpTeam My elderly mother in law does not have WiFi & only has a landline, so she has no way of contacting us in an emergency!

• 
  Simon Davies (@b1ake7) reported 45 minutes ago

  @SkyHelpTeam I just moved to sky today but landline is not working. Can you check please?

• 
  Robin Sergeant (@rsergeant) reported 46 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Plusnet seem to be reasonable when it comes to renewal. Never worth leaving them and decent price

• 
  Outside The Box (@PitchSnitch) reported 47 minutes ago

  @SkyHelpTeam fix this Or at least ell us what’s happening? Also include how much compensation I can expect. Not ******* good enough

• 
  NothingMattersNotYouNotMeNoOneNothing (@DavidJosueRF) reported 50 minutes ago

  @BarcaUniversal @SkySports I would stay in MC **** then all

• 
  Emine Ibrahim (@Emina_ibrahim) reported 53 minutes ago

  @niiciidee @BullThe384402 @SkyHelpTeam My elderly mum’s mobile is also not working for incoming and outgoing calls

• 
  Dave W (@Sir56ALot) reported 57 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I can’t even cancel mine. Been with them 11 years, decided to move away from Sky, but at the last contract renewal they tied me in to the full package until July 2027. 130 quid and there’s nothing on that I want to watch that I can’t get on iPlayer, itvx or netflix

• 
  Margins36 (@margins36) reported 58 minutes ago

  @cxdi55 @skytv @SkyHelpTeam We’ve just left Sky and gone to EE for a better service/data for lower price

• 
  FireSlugs (@FireSlugs) reported 60 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Man it's 2026, use the damn internet and find your way out of paying a load. Its not hard

• 
  Farehamhammer (@FarehamHammer) reported 1 hour ago

  All gone quiet on the BIG Engels bid .Should I say PHANTOM BID .Engels is the equivalent as to when The Perve phoned SKYSPORTS and said Moyes had 30m for a striker .Then as now the money never existed !

• 
  theMatchett (@TheMatchett) reported 1 hour ago

  @SkyHelpTeam can’t make or receive calls on sky mobile help please

• 
  #BINIxSB19 BINIxSB19 BINIxSB19 (@BINIxSB19) reported 1 hour ago

  Hello anyone experiencing issues with @SkyUK Sky UK? My phone is not able to make calls or receive calls any solution regarding this? #Uk #Ireland

• 
  Danny Lee ♿🐕‍🦺🇬🇧🎖️ (@DannyLee1980) reported 1 hour ago

  @PaulRidley5 @SkyHelpTeam @SkyUK Have you tried to enable WiFi calling it should allow you to receive sms while the local masts is down.