Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (15%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Wandsworth, Cwmbran, Brentwood, Livingston, Batley, Cardiff, Peterborough, Glasgow, Islington, Manchester, Middlesbrough, London, Sheffield, Haverhill and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 Wandsworth |
Internet | |
| Cwmbran |
Internet | |
| Brentwood |
Internet | |
| Livingston |
Internet | |
| Batley |
Internet | |
| Cardiff |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Claudia Renton
(@Cjessrcjessr) reported
@skyhelpteam sky broadband has been down in NW6 since this afternoon - can you help please? When will you have fixed this?
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Matty Kerr
(@Mattykerr3) reported
@SkyHelpTeam @SkyHelpTeam I agree that your customer service is very good; however, prices seem to increase regularly and services are becoming unaffordable for many people, especially in the current climate.
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Dave Carolan
(@davecarolan) reported
@SkyHelpTeam done all of this already - did it before with BT - nothing as slow as this ever before. Is your technology worse than theirs? I have performed all speed improvements from the online guide! Substandard product so far! Fails to meet as advertised speeds
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Mister Malcontent
(@mr_malcontent1) reported
@SkyHelpTeam Just the one issue - it didn’t work. As you have no doubt seen via countless other tweets it’s been a huge disappointment for the families who had looked forward to this. Suggest you issue an apology to all.
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Ryan Woods
(@ryancwoods88) reported
@SkyHelpTeam It drops out totally, the wifi doesn’t also reach most the house consistently. Yet the app and your record of service history for my “super fast wifi” says my signal is “good” - it’s not accurate measurements you are using
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Linz
(@L_Wareing) reported
@SkyHelpTeam why are the movies on Sky so rubbish all the time! Pay a lot of money a month and there is never anything good on
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| Josh Ward |
(@jward67) reported
@tmowle @SkySports @SkyUK Yeah that’s where I’m going... got my WiFi with sky as part of package but sport is terrible now
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Laura Stevo Slimming World
(@LauraStevoSW) reported
@SkyHelpTeam An iPad which is up to date and the sky app freshly updated today! Refreshed Christ know me how many times. Let’s be honest you’ve only got to look on Twitter and Facebook to see this has been a huge issue. Seriously you’ve no idea how much upset this has caused.
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Phillip O'Neill
(@philloneill) reported
@chris14eccles @SkyHelpTeam @Virgin Even an hour or so later it’s still 8mbps, total crap!
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Charlene Paris
(@Charlene_Paris) reported
@skytv @SkyUK I was supposed to receive a call back from you at 7pm this evening following a complaint....did it happen....did it chuff!!! Customers mean **** to you! 🤬🤬🤬
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Aimee Crawford
(@AimeeCr87732557) reported
@SkyHelpTeam no internet as usual and no update of outages!! Getting sick and tired of paying for a service that we rarely get to use.
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nbrown@fellowes.com
(@nbrownfellowes1) reported
Well @SkyUK here we are again. 3rd ever tweet is solely to complain about you and your abysmal service. Almost 3 weeks into a new phone contract and we still can’t use the phone. False promises, rude advisors.. literally the worst service imaginable. #sky #worstserviceever
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anthony
(@anthonyjcook) reported
@AlexPayneTV Only reason I kept @SkyUK subscription, without @SkySportsRugby I will now cancel as I have zero interest in the American sports they keep pushing on most channels. Super rugby Aotearoa was the best quality rugby shown in years, also big fan of T14.
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Yesman73
(@Yesman073) reported
@Peterbojangles @DannyFoxFox @SkySports Touched a nerve!? Every F1 driver doesn't live in their own Country and lots of British drivers before him! but none of the others get the crap Hamilton gets from the likes of you and there's only one thing that's different about Hamilton so you work it out!
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Imjustsfam
(@imjustsfam) reported
@SkyHelpTeam @Oliver_Thorne1 Please don’t buy from them. Slow internet. I’ve told my friends not to and they haven’t bought from them
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Clark Stupple®
(@Clarkiebaby) reported
@SkyUK @SkyHelpTeam My broadband has gone down 6 times in the last month I can’t seem to ever get through to customer services I had experienced wait times of up to 40 minutes. The Facebook messenger robot keeps taking me around in circles and I can’t find a live chat anywhere.
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Baz ReCore
(@Baz_ReCore) reported
@SkySports Its liverpool they are ****. Over ran last season. ****** them up
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Lee Millner
(@LeeMillner) reported
@SkyHelpTeam Why is there 1 hour day highlights of the European Tour Golf but for the PGA Tour golf there are no day highlights. Really poor. I don’t want to watch the entire days again. Really dissatisfied.
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Lorna Kirk
(@LornieK) reported
@SkyHelpTeam I’m not being difficult but the engineer came and it’s still not working. It’s frustrating and it’s expensive and it’s been going on for almost 2 months. The engineer and staff have been AMAZING but it’s still not working. I don’t know what more to do
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JoJo Quokka
(@BarbieJoe5) reported
@SkySports @ProstateUK That's totally horrible. Men need to get them checked, and know the symptoms. That's why campaigns are good. Don't forget, though, inclusivity means you should put men, trans women and AMAB Non Binary people. They all have prostates that may leave them open to prostate cancer.
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stuart
(@stueyboy_coys) reported
What a load of **** @SkySports clinical man crush real sociedad 4 nil ,bale on target as spurs score four against wolfsberger ,jokes from them get your tounge out of utd arse !!!!!!!!
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Sandra Stewart
(@OakdeneStewart) reported
@SkyHelpTeam so my saga continues. Sky knows there is an issue & after numerous calls they were sending an engineer ( outdoors). That was a week ago. And now heard nothing and the engineer info has disappeared “ no orders “ showing and just “contact us “yet again. HELP!!!!!
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Yasmin Gibson RN
(@yasmin_asha) reported
@SkyUK how do we go about claiming our prize? I had to change my entry name to “99 problems but a snitch aint’t 1” when it came to entering the quiz as that name had already been taken. I also submitted on Instagram with my profile yasmin_asha
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MacNamara
(@MacNama81457427) reported
@SkySports Stupid person
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Laura Stevo Slimming World
(@LauraStevoSW) reported
@SkyHelpTeam @tracykerr81 We are the same Tracy, I find the them constantly asking people to refresh very insulting. Trying to pass the buck, there is clearly an issue and they should have stopped the quiz!
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Jonathan Davis
(@JDawg_1981) reported
@SkyUK you had outage nearly all of the working day yesterday. Service not good enough. How are you compensating?
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Oliver Thorne
(@Oliver_Thorne1) reported
@SkyHelpTeam I’ve identified what the problem is, I need another booster!! I’ve moved the booster I have into this room and it’s worked perfectly! I’ll just contact BT as I understand they guarantee Wi-Fi in every room!
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ScouseTims*
(@ScouseTims) reported
We can get a probe on Mars but Sky Q box cant get a decent signal to my box @SkyHelpTeam yes I've all the usual **** and dont dare give a stock reply
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SG73
(@Seangillies73) reported
Absolutely shocking service from @SkyUK yesterday my mum had TVs working in 3 rooms & 2 phones today she had sky fitted now she has no tv & no phone . Tried to cancel package 3 times this afternoon but passed around & asked to call back again tomorrow.
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D 🌹tha 🐐
(@1_ZA3) reported
@SkyHelpTeam we had our wifi installed over a week ago and have still had no wifi. We have called and looked online and there has been ZERO help