Sky service status: outage reports and connection issues
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 9: Problems at Sky
Sky is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (57%)
- Wi-fi (19%)
- TV (13%)
- Total Blackout (5%)
- Phone (3%)
- E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Manchester, Croydon, Newcastle upon Tyne, Wandsworth, Batley, Harringay, Nottingham, Luton, Hammersmith, Dunfermline, Edinburgh, London, Leeds, Redhill, and Worcester.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester
|
TV | 4 minutes ago |
|
Croydon
|
Internet | 4 minutes ago |
|
Newcastle upon Tyne
|
Phone | 4 minutes ago |
|
Manchester
|
Internet | 12 minutes ago |
|
Wandsworth
|
Internet | 18 minutes ago |
|
Batley
|
Internet | 35 minutes ago |
Full Outage Map
Community Discussion
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Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Oluwafemi Olaonipekun (@femi_nathan) reported@SkySports Five seconds for throw-ins and goal kicks is bull ****
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liam (@liamsimo95) reported@SkyHelpTeam @bt_uk what broadband services do you offer to new customers? As @virginmedia broadband is **** and repeatedly disappoint all customers, surely won’t be too hard to provide a decent service rather than mediocrity
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Cricketologist (@AMP86793444) reportedIn this ongoing test match at Lord’s, there has been a wicket every 25 ***** which is the third best in the history of the game in England. The previous best strike rates came in 1888 and 1907. So This pitch has the best strike rate in about 120 years in England. Stat courtesy @StuartBroad8 on SkySports. This pitch deserves criticism. More than it has already received. If not for rain and bad light the game could have been over in two days. #ENGvNZ
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Nico O’reilly (@niczz33) reported@SkySports One bad result doesn't erase years of progress. The real test is how England responds in the next game.
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SAINTS442 (@saints442) reported@SkyHelpTeam had a call from someone from sky trying to hard sell me sky movies and was quite belligerent and then hung up. Want to make sure not a scam. Tried ringing but spent 30mins trying to find a help desk number
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ian bannister (@fountains88) reported@brfutboll Whether Messi is the greatest or isn’t (I think he is) is not the point here-who the hell cares what @SkySports thinks?! They think football was invented when the Premier League started & have dumbed down football coverage immeasurably. Their opinion is completely irrelevant
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pawellwitt (@pawellwitt) reported@Zuffa_Boxing @SkySports @paramountplus Damn, he avoided that left hand and caught him with the right!
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Chanda Mubanga (@chandamuba) reported@Dan_1927_ @cozierpanda @Andz6_ Martin and Skysports care, the problem isn’t Martin or Kim, the problem is internet culture which broadcasters are trying to tap into, they want “engagement” views, likes, followers etc that’s why they want these moments so bad.
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JB🇺🇸 (@19Defender86) reportedApple’s @F1 feed is atrocious. I swear it’s made me lose interest in F1 this season. The on-screen talent is lacking. Just not polished and they look like they are reject journos from Paris fashion week. @SkySports feed is ace. Too bad you can’t do replays in the US #Monaco
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OsG 🎧 🔊✨️ (@OldSkoolGeorge) reported@Debraneuxx @theMadridZone @SkySports They just don't know what to **** up next
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S'mon (@Slomn5z5b) reported@theMadridZone @SkySports That’s a pretty big expansion of VAR... could help with fairness, but also might slow the game down even more...
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❤️ & 💡 Je Kin Je (@adeboye_j) reported@Benluvsunited @theMadridZone @SkySports Corner go remain one , them go cancel corner 😭😭 think say na only me
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Glen 007 (@nugs777) reported@citizensmith @SkySportsBoxing @SkySports Awful
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Jan Army Brat 🇬🇧 🦖 🎗️ (@BratArmy) reported@QcWynter @SkyUK @SkyHelpTeam Oh wow good job it didn’t do any more damage.
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Alphonso (@WaylanderGbr) reported@SkySportsNews having womans football shoved down our throats is a great reason to not bother with skysports.. make a womans page and bore off.
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william mccullagh (@williammcc82829) reported@Kimberley22Ward @SkyHelpTeam My sky app chat bot ask for the customer service number
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lifes a ***** (@PackmanScouse) reported@SkySports It’s terrible the cars are the worst ever
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Hewbo 🐝 (@timhewitt1) reported@thegingerwig Because they’re cheap and their **** opinions get clicks. It’s why @SkySports has invested in the rapid decline of sports journalism… hell sometimes they put @MiguelDelaney on the tv. They’ve hit rock bottom.
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lifes a ***** (@PackmanScouse) reportedNo @PFT_Live on @SkySports again tonight absolutely garbage sky sports we pay all this money & they put ****** Rugby on instead sick of this crap happening #Skysports #shitcompany
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Macca 2️⃣0️⃣ (@N_Macca74) reported@IcedCityy @SkySports He could never do it without a cheque book, fraud
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Tubosun Falowo (@precinoti) reportedVAR RECCURING ERRORS: “WHO IS AT FAULT? THE TECHNOLOGY OR PGMOL OFFICIALS?”. I think to unpack this debacle that we have come to normalized as natural occurrence similar to daily human mistakes, errors by PGMOL officials as seen in almost all game week in the EPL, VAR is simply defined as “Video Assisted Referee”. To break this further, it is officiating a football match using technology i.e video replays, images etc to spot obvious and clear errors committed by the on-field human officials usually 4 personnel or actions sanctioned by the rules as fouls that were completely missed by the on-field officials. For VAR to be effective and not seen as in direct conflict or undermining the authorities of the on-field referees, certain parameters of the game state were defined as areas VAR can intervene like DOGSCO, dangerous play, incidents in the penalty box, violent conducts by players and these activities were categorized into 4 major areas i.e goals (and the attacking phase leading to them), penalties (awarded or missed), direct red cards, and mistaken identity. Now that we have defined VAR and clarified the intended use of VAR, how is it possible that a technology deployed to spot clear and obvious errors made by on-field officials somehow end up with recurring errors that lead to controversies, major talking points post-match every week and in most cases deciding the outcome of football matches? I am Arsenal fan so let’s use Arsenal specific VAR incidents as an example. 3 seasons ago at Newcastle, 3 separate incidents and VAR were unable to spot any. One of the incidents was if the ball had crossed the line. Subjective as at that time because VAR had no camera at the corner flag and no spider camera to confirm if the entire ball had crossed the line. Fast track to this season and at Nottingham Forest, a defender clearly used his hand to control the ball from going into corner kick. There was a camera at the corner, and we all saw that deliberate handball. Juxtaposing both incidents, VAR error at Newcastle had been effectively addressed with a camera at the corner at Nottingham Forest but yet outcome was the same. Arsenal this season at Brighton, Arsenal player deliberately holding a Brighton player in the box during an attacking play missed by the referee but no VAR intervention. At Mancity, an Arsenal player engaging in a violent act but was issued a yellow card instead of a red card. Both actions had no VAR error but officials’ wrong interpretation of the Rules and wrong decision. Typically, most OEMs and other manufacturers usually issue a warning and a recall of their products once that notice significant factory defect or recurring manufacturing errors to their products and such products are withdrawn within weeks, months or sometimes within a year. Before doing this, the OEM go through a process of investigation to determine the root cause, issue a notice to their customers and users and proceed to a remedy phase where repairs and replacements are undertaken. The question now is if VAR (technology) is the problem, who are the OEM of EPL VAR and why have no one asked the OEM to undertake this process of stopping this recurring errors? How come none of the media platforms in the UK ever done any kind of hit piece, editorial or investigative journalism on the recurring errors of the technology? Rather, we have an independent panel that review VAR errors, we have a Skysports PGMOL show where the Head of PGMOL do a review of the VAR errors weekly as well as other controversial officiating decisions, we have another Skysports show where ex-referee do a review of VAR good or bad calls, Talksports have similar radio shows, Ex-Referees have podcasts and Youtube Channels talking about VAR errors and we have media platforms doing annual reports like the one done by BBC, The Athletic and now ESPN doing VAR errors and impact on clubs, title races and relegation battles.
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Peter Carrigan (@Wonderwall4393) reported**** I feel old.. Watching skysports news and they’re talking about Adriano as if he was playing 50 years ago. The boy had the potential to be remembered as one of the best we seen but sadly didn’t live up to it. But let’s no talk as if he was linking up with Pele fs.
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Kirsty (@kirstyannex) reported@SkyUK is anyone around that can help, we changed to sky about a week ago and can't seem to get the second puck working. It worked fine until about 2 nights ago. Tried resetting it, tried changing hdmi cables, and a factory reset but nothing. Might go back to virgin
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𝕊𝕙𝕒𝕫𝕫𝕪𝕜𝕚𝕟𝕤 🐾🏴 (@shaz_england) reported@SkySports How rude are that group not to walk around them. They're clearly doing a piece to camera. They're showing themselves up to be arseholes
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Bukayo Rice🤍❤️ (@gooner_since05) reported@talkSPORT @SkyUK Why did you take down the world cup video???
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sportie (@sportyreg) reported@SkySportsTennis @SkySports poor #HaileyBaptiste didn’t get any luck after winning her .
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Mazza (@mazzaVmix) reported@SkyHelpTeam Called you 12 days ago to say my iPhone 16 not working. Assured package to return would be sent out. 12 days later, no package, no replacement phone. Have spent 3 hours on phone, an hour and a half on chat. Been lied to repeatedly. No phone, no communication!
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marion boyle (@marsboyle) reported@SkyUK why have you cancelled help team and using an outdated bot🤬 I want someone to phone me im furious 🤬
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MikeyyBarbatoo. (@MikeyBarbatoo94) reported@SkyHelpTeam @bt_uk after having an engineer booked in & then speaking to your colleague on the phone they then pushed my appointment back to later date!!! Even though I told them to leave the date booked, please let me know how I can cancel broadband and I’ll use someone else.
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manishR (@amrish1304) reported@SkyUK @SkyHelpTeam @Ofcom Dear Sky please update or recall your sky max hub routers as they are really not great.compared to other wifi 6 routers on the market from other providers this is by far the worst.and for the price you charge you are not cheap either