Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (53%)
• Wi-fi (17%)
• TV (13%)
• Phone (9%)
• Total Blackout (5%)
• E-mail (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: London, Sheffield, Glasgow, Enfield Town, Aldershot, Leeds, Northampton, Dartford, Barnsley, Selby, Carlisle, St Helens, Croydon, Clydebank, and Batley.

City	Problem Type	Report Time
London	E-mail	27 minutes ago
Sheffield	TV	28 minutes ago
Glasgow	Wi-fi	1 hour ago
London	Internet	2 hours ago
London	Internet	2 hours ago
Enfield Town	Internet	2 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Andy Conroy (@old_doozer) reported 4 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I recently switched to Sky from NOW (owned by Sky) who had offered me a similar choice for their "Powered by Sky" service. Not only did I get it direct from Sky for £27, I also picked up a £105 new customer gift card.

• 
  Dazzlar (@Happyowl365) reported 5 minutes ago

  @virginmedia are we going to be compensated for the skysports+ not working? I’ve paid for skysports to watch EFL games and it’s still not fixed not good service at all 😡😡😡

• 
  STEVE WILLIAMS (@JarheadSteve) reported 5 minutes ago

  @Wakey1234 @SkyHelpTeam Have exactly same problem!

• 
  BedworthBlueNose (@bedworthbcfc) reported 7 minutes ago

  @AGrueller @SkySports Bloke is awful

• 
  Michael (@_Mikedefc) reported 8 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Cancel then rejoin

• 
  The Bonnie Quine (@FouldsAilsa) reported 9 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I’ve recently left for similar reason, my package going up £3.00 to £23 after I left had a letter saying I could go back & the same package would be £28 & I’d been a customer for 25+ years

• 
  Paul Hough (@Paul_J_Hough) reported 9 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I ditched them years ago. Poor customer service. You need to look elsewhere

• 
  Richard Hammer (@SirHammerLot25) reported 9 minutes ago

  How **** has @SkySportsNews become now discussing players hair styles.. THE WORST Soorts news in Britain it’s **** @SkySports zero decent content

• 
  alan duffy (@duffy3663) reported 9 minutes ago

  @boothy91 @SkyUK @AmazonUK Here in lies the issue from progressive governments who’ve made it impossible to employ staff, so companies outsource to countries for a fraction of the costs in the uk & none of the hassle, it’s absurd we find ourselves in this situation and it costs us so more than raised

• 
  Craig jolley (@deeside85) reported 13 minutes ago

  @TheClubLiveTw @SkySports Its wide open this year i cant see utd winning it though not with Carrick never gonna happen

• 
  paulberesford (@pbez16) reported 20 minutes ago

  Are @SkyHelpTeam @sky the worst company in the world too deal with 12weeks still no WiFi n mini box no emails to contact complaint with no direct phone number shocking Survice

• 
  Paul Gudgeon 🦊💙 (@paulgudj) reported 23 minutes ago

  @cxdi55 @skytv @SkyHelpTeam 💯 I left Sky last month after being a customer for over 30 years. Feel like we are being forced to pay massive rises in prices because they are so desperate to keep the football and have to pay through the nose for it. I’m £130 better off.

• 
  Ceiri 🧡 (@cw_fc26) reported 27 minutes ago

  @KevvyJ63 @SkySports @virginmedia We were sent an engineer on Wednesday by error but it’s a known outage on skys end and he reckons sky won’t be quick to fix! You can log in online and watch all the games.

• 
  Kevin Bayne (@KBayne7) reported 30 minutes ago

  @IamUtdballz @TouchlineX @SkySports "AC Milan is a small club"?!?! They've won the Champions League 6 times, hardly a small club? Man Yoo are only what they are because of Busby/Ferguson. You'd be nothing without them. Never read so much dross. You're well named Mr Ballz, cause that's what you talk.

• 
  Trash Flowers Trucker Hats (@TFtruckerhats) reported 30 minutes ago

  @BarcaUniversal @SkySports Shut ******** up and play you idiot

• 
  Eddie Grig (@griggy_99) reported 33 minutes ago

  @SkyUK 2nd time tonight the broadband has gone down. What is this? And youre saying “no issues” I think that’s a bit of a lie

• 
  Peter William (@pwl1279) reported 33 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Leave. I’ve never stayed with the same provider for more than 3 years. Yes it’s a faff moving, but saves a lot of money by doing so.

• 
  Stevø (@_Steve_B_) reported 33 minutes ago

  @cxdi55 @skytv @SkyHelpTeam They are a joke. I was also a platinum customer, but cancelled this week and told them to stick it. Funny how they came up with better deals as soon as I asked to cancel! Too late, I’m done being robbed.

• 
  Christian Holst (@12thcenturymonk) reported 36 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Sky service is costly and slow. Never used to be like that. Customer service are now also awful, because a lack of understanding about consumer protection.

• 
  Sebastian Kent (@Roy_Kent23) reported 41 minutes ago

  @SkySports Como trying the “we can fix him” bit with Delap, fair enough.

• 
  Dean (@fletch67389) reported 42 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Horrible company now

• 
  LolaElise (@LoEl81) reported 44 minutes ago

  Trying to watch the Cincinnati Open on @SkySports Problem is, you can’t see the ball half the time because of the colour of the courts.

• 
  True Score (@truescoreglobal) reported 44 minutes ago

  @BarcaUniversal @SkySports That’s the most professional transfer request you’ll ever see. City still get peak Rodri for 12 months, which is hardly a bad consolation.

• 
  sherman (@tspurs1) reported 46 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Cancel get a fire stick £75 for the year

• 
  Cull22 (@Cull222) reported 47 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I left sky years ago because of this and I've never gone back

• 
  CFCSal (@cfcsal94) reported 52 minutes ago

  @cxdi55 @skytv @SkyHelpTeam As if people have not realised yet New customer = discount price to gain the business. Renewal = ACTUAL price as you've given them the business. If you cancel, you pay a cancellation fee. Moral of the story: NEVER EVER RENEW! Allow your contract to expire, then move elsewhere.

• 
  Raz (@Raaahaha) reported 54 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I know it's obviously not great but at one point you were a new customer and you probably got a similar new customer offer for 12 months?

• 
  Chippy (@NiftyNick4) reported 55 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Leave, I did, went to Vodofone and have never looked back. Sky are robbing bastards

• 
  Lord B of Lincs (@KamadoChef88) reported 58 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Move to BT. I just did and my bill has gone down from £48 to £28pm

• 
  ER but not the Queen (@iluvbatfink) reported 58 minutes ago

  @stephenmcginn @SkyHelpTeam It's gone terrible hasn't it! I get 'Emergency Calls Only' pretty much every evening! 🙄