Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (48%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Barnsley, London, Southall, Blackburn, Harringay, Dublin, Gillingham, Cardiff, Glasgow, Heathfield, Antrim, Bedford, Oswestry, Belfast and Carluke.
| City | Problem Type | Report Time |
|---|---|---|
 Barnsley |
Wi-fi | |
| London |
Internet | |
| London |
Wi-fi | |
| Southall |
Internet | |
| Blackburn |
Internet | |
| Harringay |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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nickyd
(@DeadmanNicky) reported
@SkyHelpTeam @LOVEMYCONTENT Broadband is not working and hasnt been since 23 dec!
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Scott
(@skeetzy1) reported
@superchincilla @SkyHelpTeam Absolute crap again and before you blame you blame my wifi I've got BT Halo which is pretty much the best package on the market.
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Jack
(@JackSDlaz) reported
@SkySports I want my money back. This coverage of the forest game is terrible can’t see anything #NFFC
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Ricky Sharp
(@Merse1987) reported
@SkyHelpTeam your Internet has been down all day,I've had to buy extra data for my daughters phone as we can't use the WiFi. I've contacted you but had no response. And to think we left @virginmedia for you as you was ment to be better.
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Jo Bennett
(@JoBenne08076043) reported
@SkyHelpTeam Since I moved to your fibre my sky tv has been awful. Forever have to reboot and it doesn’t record anything unless I’m actually watching it! Can’t wait for sky Q to be installed abs hope the same doesn’t happen. Just a shame it happened all through Xmas.
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hot5pur
(@hot5pur) reported
@SkyHelpTeam Hello people. Got Sky Q. Installed Amazon Prime video app and trying to watch football. Picture quality is awful. Contacted Amazon and they say it’s Sky’s problem. I doubt that but any advice or help would be welcome.
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Steven Mc Kenna
(@HenderTheGreat) reported
@SkyHelpTeam Just tried to watch a recording of season 5 episode 9 of Blindspot...picture appears but no audio. Deleted recording and downloaded off on demand and same issue. Any ideas?
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ChunkyChimp66
(@SanssFN) reported
@SkyHelpTeam Ur internet is acc the worst thing going
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Rob22
(@RobAnderson71) reported
@FreebsTheTree I’m getting too old for league one. We’re so bad I feel sick. All on live SkySports as well. Actually embarrassed about the state of things.
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🌸Topazzz🌸
(@topazisere) reported
@DeadmanNicky @SkyHelpTeam Same here . WFH has been a mare, but the slippery snakes have stated in T&CS that 2 days no service is when they consider comp.... time to go back to BT I think, as the fact there has been no acknowledgement is disgraceful.
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EoinRL
(@RlEoin) reported
@SkySports Why can’t they just go down they can get their big derby against blackburn
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ً
(@Insidetherose) reported
@SkyHelpTeam can someone please reply to my message please. I need some help.
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sniki .
(@S_Sniki) reported
@Trax_iwnl @sevenjoshh @SkyHelpTeam My Internet is still rly bad rn...
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nickyd
(@DeadmanNicky) reported
@SkyHelpTeam our broadband is still down any update in the PO10 area? I need to work from home
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ssfast🎅🏽
(@sirSSfast) reported
@SkyHelpTeam any chance you can fix the internet issue myself and the other 161 people are having? in a call with another person with sky internet and both getting 60 ping and 17% package lose / we usually 20 ping and 0 packet lose
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joan
(@Jc_18888) reported
@SkyHelpTeam I asked my son he said since the the error on sky’s side he has had terrible connection he said he normally sits on 10 ping but now it’s stuttering and has reached 60 ping with packet loss
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Suze Endean
(@racer09) reported
@SkyHelpTeam Our internet has been down three or four times this month (had an engineer out) and is still not working properly since your national outage yesterday. We have followed all the steps in your help guide, any updates please? HP19 area.
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keqey
(@keqey_) reported
@SkyHelpTeam @sevenjoshh This will not help the problem with your **** internet
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Stuart Plant
(@stuartplant84) reported
@SkyHelpTeam any issues with the broadband again this evening? Can't even watch amazon prime and this is meant to be the ultra fast broadband!!!
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LETSALLBECALM
(@pfhf65) reported
@SkyHelpTeam Why is Prime Video so terrible on sky Q have to keep changing to the app on the TV dreadful
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Gooner Gav
(@GavinHart) reported
@SkyHelpTeam Is everything up and running and working again?? In our house it’s like the world is ending!? Can’t get on the internet and gaming not working too!? 🙈
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Emma
(@JaneMurrayfield) reported
Jesus. How bad is it when your 4G is better than your @SkyUK broadband. Will still have to pay my monthly subscription though. My phone has seen 'switched to mobile data' so many times during November and December that they got engaged on Christmas Eve!!
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George
(@georgethomp2) reported
@Julia07500 @SkyHelpTeam I agree I guess there’s people who rely on it but you’ve got to expect that internet providers have problems sometimes and swearing at them doesn’t make them fix it faster
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LOVE MY CONTENT
(@LOVEMYCONTENT) reported
@SkyHelpTeam Doesn't work tells me to call up but then reverts back to website see photo
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Ric Morris
(@ricberto92) reported
@jimbreeds @VictoriaCoren @SkyUK If only there were an free online service, accessible from sky that meant this wasn’t needed. Maybe they could call it ‘eye-player’. I could be on to something here...
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Lewis Barcock
(@Bcops8) reported
@SkyHelpTeam oh look it’s happened again. And it looks like it’s not just me that has this issue...
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Reuben FUT Trader
(@ReubenFUTTrader) reported
@fut_fg @SkyHelpTeam Sky been poor today and yesterday.
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ssfast🎅🏽
(@sirSSfast) reported
@SkyHelpTeam any chance you can fix the internet issue myself and the other 161 people are having? in a call with another person with sky internet and both getting 60 ping and 17% package loss / we usually 20 ping and 0 packet loss
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Crossy
(@crossy33) reported
Hello @SkyHelpTeam me again. I want Discovery plus which I should be able to have for free. Except I can’t because no one can remove ******** up you lot have caused which means I can’t add it online. God I hate you!
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Malak1401
(@Malak14015) reported
@SkyHelpTeam @Biggie8inch Ours is not working for 2 day's now! This is redicilious