Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Dublin, Edinburgh, Bridgend, Harringay, London, Orpington, Glasgow, Liverpool, Coventry, Southwark, Milton Keynes, Stowmarket, Fulham, Cardiff and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Kendal |
||
 Dublin |
TV | |
| Edinburgh |
Internet | |
| Bridgend |
Wi-fi | |
| Harringay |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Howland
(@thowland81) reported
@SkyHelpTeam Great, time to cancel then if nothing for loyalty
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m00min0 🏴
(@M00min0Gaming) reported
@SkyHelpTeam Hello, we have a weird problem where if we leave the room with one of our Sky Mobiles, our Sky Mini Box disconnects saying there's connectivity issues - any ideas why?!
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🌻Tracy Ballarini 🇺🇦
(@knittinghappy) reported
@SkyHelpTeam Do you think it fair to leave an 88yo woman, whose husband is in hospital, without a landline since 19 Dec? Just wondering because, you know, no-one seems to be fixing the issues!
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Maria Lincoln
(@maliwrex93) reported
@SkyHelpTeam It happened again . We tried turning on the box then says we had no signal so we followed the steps to fix then when back on we lost all our recorded stuff again
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RedEmers
(@RedEmers) reported
@SkyHelpTeam please can somebody contact me regarding my network. Been with Sky and had no issues for years, now calls cut out randomly every day for last week. Tried calling but before I could speak to someone “call failed”.
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m00min0 🏴
(@M00min0Gaming) reported
@SkyHelpTeam We have, and reset the router, main box, updated it etc but the same problem! The exact words are 'You can't currently watch TV as there's an issue with the connection between this Mini Box and your Sky Q box.
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Mick Harkin
(@MickHarkin11) reported
@mariannet91 @SkyHelpTeam It's 2 separate accounts/ bills so shouldn't be any issues
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Tony Lowe
(@tlowey1951) reported
@Gingerclaret @SkySports He was also a crap manager.
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Bungles
(@Bunglesthebear) reported
@SkySports Hi doesn’t give a single ****
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Kyle McGinnis
(@MomoMcGinty) reported
@SkyUK broadband is horrendous in bradford area... keeps going off and on.. any help or so I look to move
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Marianne
(@mariannet91) reported
@MickHarkin11 @SkyHelpTeam I suspected as id seen someone say it in a forum. Then the manager I spoke to earlier confirmed it, a know issue that happens when people cancel their services. Ridiculous!
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👻Miki York👻
(@TheRealMikiYork) reported
@SkyHelpTeam the internet in my house is very slow and not the speed it should be. Is there any issues in Northampton
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Ralphs M
(@RalphsM1) reported
The worst description of a most brilliant goal by the Archibald of Orient and yes you guessed it The mistress of the English language @beewestwood was the caller Why oh why do @SkySports persist with her match reporting
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Kev@wafc1970
(@Kevwafc19701) reported
@londonlatic @SkyFootball @SkySports Isn't it down for overseas viewing only?
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Amanda Ayling
(@AmandaAyling) reported
Jeremy Darroch CEO @SkyNews @SkyUK can North London have their landlines working - it's been over a month now and some of your customers are elderly? In this day and age there is no reason for this lack of supply / customer service #poorsupplier
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Helen Simpson
(@hormone_doc) reported
New appt I thought arranged not booked into the system. No idea now what is happening. Appreciate this is a first world problem but @SkyHelpTeam suggest offer customers help or will take my money elsewhere.
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Krys
(@KrystanLippiatt) reported
@SkyHelpTeam Trust me. DONT GET A SKY GLASS TV! I've had it for a few months now and I'm stick to death of it! Turns off randomly, signal drops daily and can't record! Don't worry @SkyHelpTeam the third engineer is coming out in a few days. Absolute joke!
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Marianne
(@mariannet91) reported
@SkyHelpTeam Management have not called me as promised and issue still not resolved. Absolute disgrace you are punishing mobile customers for cancelling their TV services. I have hundreds of GBs but no data for 2 days.
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JC Watson
(@W88XJC) reported
@SkyHelpTeam Yes, they keep promising me someone will call back, and they never do.
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Chris Jones
(@ChrisJo27550407) reported
@SkyHelpTeam is there an issue with your website (broadband upgrade)? Trying to upgrade my parents, chose the speed system just loads and loads but doesn’t go to next stage.
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Brian P Willmot
(@BrianWillmot) reported
@SkyUK I am paying you £25 a month for a new same service. Will you adjust my payment DOWN to £23 . . . didn't think so 🤔
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Brian P Willmot
(@BrianWillmot) reported
@SkyHelpTeam Meaningless response. The link takes me to the same NEW (one month) service I am paying £25 for. So > THE OFFER IS 'NOT' AVAILABLE TO EXISTING NEW CUSTOMERS . . . 🤢
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m00min0 🏴
(@M00min0Gaming) reported
@SkyHelpTeam We do, Sky Broadband, mobile and Q and connected wirelessly - been happening for about a month now, but was okay before that! No problems when in the room, but as soon as we walk out with that mobile, the Mini box loses connection
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Ben
(@Ben71795209) reported
@SkyHelpTeam Irrelevant that your deals change and won’t be hanging around waiting for a fair deal to appear - I’ll be moving to a new provider. Won’t be staying with Sky where my loyalty is apparently appreciated less than a new customer.
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Max 🇪🇺🇬🇧
(@Cantor_Omen) reported
@SkySports Why don't you do this for F1? Instead I'm stuck paying £35/month for a bunch of channels I never watch
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Fantabruh
(@fantaman638462) reported
@SkyUK Changed from sky to Vodafone recently as sky was quite slow. However Vodafone drops out often unlike sky which never did dropout. Idk what to do now.
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Ana Vladutu
(@anamvla) reported
Hi @SkyHelpTeam, are there any outages in the Worthing area that cause internet issues?
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Gillian Bailey
(@gillian1882) reported
@Gingerclaret @SkySports I thought he was awful today
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mjp
(@MrPink200) reported
@SkyHelpTeam when using apps on skyq Netflix,prime etc, either immediately or within minutes screen goes blank,is thier something wrong with your service as all apps work fine in smart tv.
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Mick Harkin
(@MickHarkin11) reported
@SkyHelpTeam @Ben71795209 Emma wouldn't it be good customer experience to add new offers and charge the offer acceptance fee you charge when you sneeze on a sky account