Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hampstead, London, Harringay, Blackburn, Dublin, Glasgow, Dudley, Lilbourne, Halifax, Erith, Pontypridd, Stowmarket, Greater London, Batley and Bedford.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
Internet | |
| Hampstead |
Internet | |
| London |
Wi-fi | |
| Harringay |
Internet | |
| Blackburn |
Internet | |
 Dublin |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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COPE
(@JAACKCOPE) reported
@SkyHelpTeam No the routers fine your internet is just absolutely awful. Cannot wait to join virgin
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Shaun W.
(@WrightShaun_) reported
@SkyHelpTeam have you fixed the issue in East Yorkshire we've had no Internet since 14:00 yesterday?
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Rich Sinclair
(@RichRSin) reported
@SkyHelpTeam No. Only on the mini box. An engineer has been out, but the problem persists.
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thesweatcoach
(@thesweatcoach) reported
@SkyUK Such an awful installation experience. Installation was done yesterday and I'm cancelling today - has their been a quicker exit 🙄 @Ofcom #noownership #poorcustomerservice
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John Temperton
(@TempertonJohn) reported
@SkyHelpTeam A message for the Sky team. Many more customers are increasingly being asked to rely on domestic broadband services for their full time work. It's ok when the system goes down when all you will miss is your Netflix craving. System needs to be far more robust!
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Rachel
(@BBCavendishRds) reported
@SkyHelpTeam Not particularly helpful when we have no Internet or mobile service at home. I've had to drove 20 miles to get some sort of signal.
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Deborah Clarke
(@Deborah75358336) reported
@SkyHelpTeam @therealcarl Status checker says no known problems!
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Lee (Premier League - LUFC) 🏆
(@Cheekychappie5) reported
@SkyHelpTeam Pocklington outage and surrounding areas
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James😊
(@Jamesbmclaren) reported
@SkyHelpTeam Yeah, apparently it's a broken cable from last night 😭💔
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Wayne Feneck
(@fenwardo) reported
@SkyHelpTeam If was saying 48 gb but when running speed test it was coming up as under 10 I eventually switched the router off and left it for a while and it got to 28 mb but I’ve never had 48 mb even though your test always says it is
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Carlos AKA Baby Sleezus
(@CarlosAKABabyJ) reported
@SkyHelpTeam my internet has been down for almost 24 hours. Yorkshire and Humber. Any news on when this will be fixed please?
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Sadie McCune
(@hkrgirl2012) reported
@SkyHelpTeam It's shocking still having the issue today
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Joe Bailey
(@SephBail) reported
@SkyHelpTeam Any news on when we can expect internet back in YO25 post code area? It's been off since 2 yesterday, and was very poor all week. Had absolutely nothing by way of communication from Sky (can't say I expected any better) Not ideal when you're working from home...
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Adam Wainwright
(@adamshauns) reported
@SkyHelpTeam I’m in Yorkshire where we’ve had issues for days now. It effects business and remote working. I appreciate it’s not your fault directly but as a company Sky is really going downhill. Thanks for the reply anyway
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Tom Gilbert
(@tgilbert89) reported
@SkyHelpTeam Main box Running very slow, freezing etc. Q box cuts out with blue screen every 3 minutes saying technical error, then comes back on, then blue screens
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Adam and Gemma
(@WolfPack0503) reported
@amielady @SkyHelpTeam What bet it comes on at 23 hours 🤔 Not helpful when people are working from home and have not broadband, loosing a days pay because of this But yet your saying we won’t be compensated if it doesn’t go over 24 hours! Not good customer service Will look to move after this
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∞ jodiee
(@xjodiiexx) reported
@SkyHelpTeam Yes all that was done. Was told there is a problem in the area and also its affecting other providers as well. Any idea of a eta?
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Claire Beardshall
(@ClaireBeardsha2) reported
@Smeders87 @SkyHelpTeam @SkyUK I know I'm not stupid. I am clearly pointing out a fact. And it certainly isn't my fault or the other customers who are paying for a service they aren't getting.
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jake boost
(@jakeboost3) reported
@SkyHelpTeam please offer me some help on why your WiFi is so whackkkkk all the time
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Tanvir Hamid 🏴🇧🇩🇬🇧🇪🇺🔴⚪️⚫️🐝
(@TanvirHamid1982) reported
from
Manchester, England
Call me stupid but how do users ‘lift’ video clips from other users? For example, if I wanted to show a clip from @SkyNews @BBCNews @SkySports etc, rather than share or quote from that users profile/handle, how can I show it from mine? Sensible answers please.
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Lorraine johnston
(@RaineJ290871) reported
@SkyHelpTeam no sky Internet in Chandlers Ford? Extremely slow when there is. Not able to record or download anything. Please can you say if there are any issues down south??
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Tim Leonard
(@RealTimLeonard) reported
@SkySportsPL HARRY KANE is THIRD? Take down this absurd and bogus poll immediately. What kind of morons are voting? You need smarter readers and viewers, @SkySports
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Stacey
(@Stackalaka_) reported
Had to take films off my @skytv @SkyHelpTeam package as I added SkySports for 1 month for the end of the season and it made my SkyCinema price go up by 280%! If I'd of known I'd never would of done it as watching Everton on the telly really isn't worth it 🙈😭
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kelley greaves
(@kelleygreaves) reported
@SkyUK how do I arrange a call back I have been on hold to report a fault on my phone line for 30mins! Not able to make or receive calls! Help!!!
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York Print Company
(@YorkPrint) reported
@SkyHelpTeam its been down nearly 24hours - come on.
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Paul Mitchell ⚒
(@pmitchell1969) reported
.@SkyHelpTeam internet completely down in East Yorkshire for 20 hours now. Any idea when this will be fixed? Second lengthy service interruption in the last few months. Not an acceptable level of service.
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Mikey
(@mikey181283) reported
@soccerdad1994d @forbisher809 @SkySports Spot on will. People go on about the public making bad decisions, people forget the ones making the rules are also guilty of stupid decisions that put us back in these lock downs.
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williamlcummings
(@soccerdad1994d) reported
@forbisher809 @mikey181283 @SkySports It’s a case of sturgeon dangling a carrot on a stick, we will never reach it. No reason why some outdoor activities can’t resume with limited numbers especially football
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Peter Tipping
(@turtleiow) reported
@SkyHelpTeam any updates about the internet being down on the Isle of Wight at all?
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Jenny Chan
(@jennychanuk) reported
@SkyHelpTeam internet connection has been extremely slow thie past week and now the internet connection is virtually non-existent! Cannot find a contact number? Is there some wider reason why Hackney, London is so bad!?!?! Please can you resolve