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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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If you are having issues, please submit a report below.

Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 52% Internet (52%)
  • 17% Wi-fi (17%)
  • 13% TV (13%)
  • 10% Phone (10%)
  • 6% Total Blackout (6%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: London, Blackburn, Edinburgh, Bexleyheath, Milton Keynes, Deeside, Dublin, Leeds, Nottingham, Louth, Nuneaton, Newcastle upon Tyne, Halifax, Wakefield, and Newport.

CityProblem TypeReport Time
London E-mail 24 minutes ago
Blackburn Total Blackout 2 hours ago
London Internet 2 hours ago
Edinburgh TV 2 hours ago
Bexleyheath TV 4 hours ago
London Internet 8 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • Aedicule
    Andy Williams 🔴⚪️ 😇 (@Aedicule) reported

    @eurofootcom @markmcadamtv @SkySports This one is perplexing because he played for Southampton a few seasons ago & was awful. I just can’t see how he’s improved now

  • CoachTonyGordon
    Tony Gordon (@CoachTonyGordon) reported

    @SkySports efl coverage on the red button not working

  • CritchlowMike
    Mike Critchlow (@CritchlowMike) reported

    @charlieldrv @SkyHelpTeam Picture quality on Sky is ****, they purposely downgrade this so you pay additional fees for HD and Ultra HD which isn't great also

  • PeterTa46426650
    Peter Taylor (@PeterTa46426650) reported

    @SkySports it would be justice to get a massive points reduction and down to league one

  • isplumm
    Mark Plummer (@isplumm) reported

    @charlieldrv @SkyHelpTeam Very frustrating last night. Ok till halftime. Then started to replay all of 1st half. Tried to access 2nd half. Got message saying no such service. Eventually came back with 20 minutes left. 🤬🤬🤬

  • MrPrince_Diego
    Nelson (@MrPrince_Diego) reported

    @SkySports anyone praising ****** and Chelsea here is a piece of ****.

  • RamsFan666
    RamsFan (@RamsFan666) reported

    @charlieldrv @SkyHelpTeam Had the same with our full package, sky fibre coverage of Pompey vs Rams.. skipping back, slowing than dial-up internet. Would’ve been a better service if they’d just taken photos and faxed them to me.

  • stevejones177
    Steve Jones (@stevejones177) reported

    @SkySports your app is awful tonight trying to watch the #lofc game and it keeps cutting out and throwing me back to the first half. I’m paying plenty for my subscription and expect a much better service.

  • uptherams72
    UptheRams (@uptherams72) reported

    @charlieldrv @SkyHelpTeam Not being funny mine half way through second half reverted to footage from the first half, around 58min went back to 35 min.. absolutely useless service

  • Raymondo1874
    Raymond Troake (@Raymondo1874) reported

    @tuggyj Might be the cringiest thing i’ve seen in a while. Sureky Skysports are just taking the **** now. So so bad.

  • PaulupsdalePaul
    Paul Upsdale (@PaulupsdalePaul) reported

    @triggzey @charlieldrv @SkyHelpTeam Hi, why do you need to turn phone notifications off? Apologies in advance if this turns out to be an obviously stupid question.

  • charliecolu1970
    aChesterPhotography (@charliecolu1970) reported

    Skysports+ keeps jumping back to the first half or half time #colu sort this **** out @SkySports

  • Steveeholmes
    Stephen E Holmes (@Steveeholmes) reported

    @SkySports that green screen is ***€ing terrible! Like watching the weatherman

  • saintsmith80
    Saintsmith80 (@saintsmith80) reported

    @skysports plus is poor. Every time watch a game via the red button it always buffers

  • yomileye22
    Yomi (@yomileye22) reported

    @SkySports An news outlet like sky sports can’t report an accurate figure. Paul Pogba was never purchased for £93m and Lukaku was £75m. Well, if you don’t add man united you would probably not get your post to trend.

  • Kcuftiagain
    kcufti kcufti (@Kcuftiagain) reported

    Hey @SkySports For ***** sake someone tell #jonathanOverend (bell end) and #navratilova to SHUT ******** UP DURING PLAY. #Medvedev @usopen

  • ds205063
    DANI SETIAWAN (@ds205063) reported

    @KopSector @VinnOConnor @SkySports It will be the worst season for us....

  • richardsalty12
    Richard Saltmarsh (@richardsalty12) reported

    @SkyHelpTeam @SkyFootball I have never experienced anything in digital media as flakey as SkySports+ WiFi signal through the roof and you’d think we were dialling in from the Gobi Desert

  • sparry951
    Simon Parry (@sparry951) reported

    @charlieldrv @SkyHelpTeam Never had an issue with ours. In laws have a lot of problems with it but they are on Virgin

  • Pinon9
    Pinon (@Pinon9) reported

    @SkySports Hated, adore and never ignored Never heard of "Top 14" before

  • OgboiJoseph2
    OJC (@OgboiJoseph2) reported

    @SkySports Still nothing bad

  • JackLGriffiths
    Jack Griffiths (@JackLGriffiths) reported

    @SkyHelpTeam 11 days without broadband. Sky’s liaison with Openreach has been extremely poor: repeated calls, 3 cancelled appointments and engineers reconfirming that civils work is needed. Still no repair date. I just want Sky to take ownership and restore my service.

  • Bate87313Darren
    Darren Bates (@Bate87313Darren) reported

    @charlieldrv @SkyHelpTeam Have the same trouble watching sky, only get it watching the football!.

  • ChelskiGer_V2
    Hodges (@ChelskiGer_V2) reported

    @ToonFan14 @SkySports @WeAreTheOverlap That prick is a posh post covid fan who never went to football before was a career , not all us ‘big 6’ fans are that way

  • ballamanca
    Lalo Ballamanca (@ballamanca) reported

    @NathSalt1 Skysports are worst than Infantino....

  • JohnHariza58511
    John Harizal (@JohnHariza58511) reported

    @SkySports So happy to see this. Everton tried to be cute and claim a firness issue that never existed, then screw Balogun with a lower number. I hope Everton are relegated and the person reaponsible fired.

  • SarahMcAdoo
    sarah (@SarahMcAdoo) reported

    Anyone else’s Sky stream not working?😤 #dcfc @SkySports

  • AFC_One
    cr (@AFC_One) reported

    @GeoWordz @cdavison_afc @SkySports 4 years we’ve been hearing this same crap about getting attackers. Honestly bored of it now. The lack of forward signings will 100% bite us in the *** this season. Especially with Martinelli gone

  • JosephBrierley
    dcfcjoseph 🐏 (@JosephBrierley) reported

    @SarahMcAdoo @SkySports Yep crap nate

  • Jason_Kavanagh
    Jason309 (@Jason_Kavanagh) reported

    @paulkavanagh89 @SkySports Only cause I've never rated him ha