Sky

Sky Outage Report

Why is my Sky service not working?

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If you are having issues, please submit a report below.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Sky Outage Chart 02/26/2026 14:25

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Sky compensate me for the outage?

Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (47%)

    Internet (47%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. Phone (3%)

    Phone (3%)

  6. E-mail (2%)

    E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: London, Birmingham, Derby, Luton, Gosport, Hackney, Wednesbury, Croydon, Hammersmith, Wisbech, Carlisle, Bury, Halifax, Liverpool and Rhyl.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomBirmingham TV
United KingdomDerby TV
United KingdomLuton Internet
United KingdomLondon Wi-fi
United KingdomGosport Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • CurlyTazzi t a z z i (@CurlyTazzi) reported

    The customer service from Sky is abysmal! @SkyHelpTeam Nothing ever gets resolved without jumping from one dept to another. The ridiculous waiting times and then their systems will be down and no one bothers to call back even after requesting. Appalling stuff!

  • _nicks_tweets Nick (@_nicks_tweets) reported

    @SkyHelpTeam why does the now app not support Picture in Picture. I like having something on in the background while working. Is there a reason you don’t? Licensing? Seriously what possible justification is there.

  • FionaMonteith Fi Monteith-Preston (@FionaMonteith) reported

    @SkyHelpTeam 1/2 just spoke to a team member about another issue & he said as I am a long standing customer, he would give me free 1 month access to Paramount & 2 free Netflix months. No mention of future subscription etc. I now see he has missold me Cinema & Netflix future pack

  • mrWFPB WFPB (@mrWFPB) reported

    .@SkyHelpTeam it's truly REALLY hard to speak to a human. Please reply. When trying to log in online why was I asked to register with sky ID - I don't get it. I want to cancel my sky insurance please.

  • jordanql7 JQL (@jordanql7) reported

    @SkyHelpTeam I'm trying to cancel my subscription and have been waiting in a "queue for a loyalty expert" for over 3 hours now. Can you please help me cancel this asap?

  • Oxfordite Rupert wilson (@Oxfordite) reported

    @SkyHelpTeam What magical language does your vulnerable, elderly customer need to use to see you ask @WeAreOpenreach investigate the issue? He has tried with you. You have thus far done a line test. Please get professional help so you comprehend this issue: line ok, incoming call no ring..?

  • yrubswed asum izak (@yrubswed) reported

    @CurlyTazzi @SkyHelpTeam Sky is the limit. You never have the same experience twice

  • jacktoresen1 jacktoresen (@jacktoresen1) reported

    @SkyHelpTeam hi there, yesterday I tried to create a Paramount+ account and despite an email being received that the account is live, I can't access any content. Also cannot change my password because no emails are being sent for me to do so, anyway I can get help? Thanks

  • 1scrummymummy Amanda Bail (@1scrummymummy) reported

    @SkyHelpTeam They don’t let me speak to them. That’s the problem. And so it goes on… it’s all automated. Nobody can transfer me

  • livingdeadmatty Matty (@livingdeadmatty) reported

    @SkyHelpTeam No I haven’t, I did have trouble with the sim activation as it said that I already had one linked so had to call and they said it was an error in the system.

  • Tonysmini Tony (@Tonysmini) reported

    @Oxfordite @SkyHelpTeam Does it answer if you ring it from a mobile then pick up the handset? Make sure the phone isn’t muted, the ring volume isn’t turned down, then try another handset.

  • Tonysmini Tony (@Tonysmini) reported

    @Charliepops1982 @SkyHelpTeam Have a look outside, see how the neighbours are fed, from a pole or underground? Ask one where their sockets are. Any plastic capping by the door or down the side of the house? How old is the house?

  • Tonysmini Tony (@Tonysmini) reported

    @Charliepops1982 @SkyHelpTeam Do you have a socket anywhere in the house already? If you do, it may be booked as a remote start rather than an engineer visit, you just unbox your kit, plug it in and wait until midnight for your service to switch on.

  • 1scrummymummy Amanda Bail (@1scrummymummy) reported

    @SkyHelpTeam They also disconnected the entire service 3 times as a result of the Sky card switching with the new box supposedly arriving with the engineer. It’s been a bloody shambles from start to finish l.

  • GoatGangly GanglyGoat Games (@GoatGangly) reported

    @SkyHelpTeam However checking on callofduty website it says I have already redeemed a code so it looks like call of duty or battlenet problem.

  • EdwardsDT David Edwards (@EdwardsDT) reported

    @SkyHelpTeam Engineer cancelled without notification. I've wasted time off work waiting around for nothing. I've been given a month's free broadband as compensation but TBH I've only been with Sky for 2 months and am very unhappy with the broadband reliability and the poor customer service.

  • kumar_adhyan Kumar Adhyan (@kumar_adhyan) reported

    The @StarSportsIndia team for cricket match is very bad perhaps the worst. The host has no good knowledge. They just hero worship some Indian players, don't ask good questions and keep on dramatizing unnecessarily. Learn something from @SkySports they are the best.

  • CHEMILE Chemile (@CHEMILE) reported

    @clayhallqt @SkyUK @SkyHelpTeam Same here no internet since Wednesday and no one at customer services knows when it will be working

  • livingdeadmatty Matty (@livingdeadmatty) reported

    @SkyHelpTeam New customer, only activated the sim last night.

  • mrWFPB WFPB (@mrWFPB) reported

    @SkyHelpTeam Ok, what about this sky ID weirdness? Made me complete new sign in stuff which is weird.

  • darren_warner Darren Warner (@darren_warner) reported

    @SkyHelpTeam why after 5 weeks of planning prior a move do I have no broadband. Supposed to be activated. Cannot wait to ditch your shoddy service in 5 months

  • mum2ks Mum2ks (@mum2ks) reported

    @SkyUK I have been a customer for over 15 years basic sky channels and now paying £31. My father only watches one channel. How can i get this reduced not fair when new customers are getting more for less!!

  • richsnowd Richard Snowden (@richsnowd) reported

    @SkyHelpTeam Still down, this is more than 24 hours. When do we escalate this?

  • urfeNicholas magus (@urfeNicholas) reported

    @SkyHelpTeam #ineedhelp broadband connection has been down for 2 days in Chislehurst BR7

  • mpegs Mark Pegler (@mpegs) reported

    @SkyHelpTeam we are trying to set up a new Sky broadband subscription but continually get a ‘unfortunately we cannot process your request online right now’ message. Same for 3 days. Pls help.

  • clark67756 Shaun Clark (@clark67756) reported

    @SkyHelpTeam Please sort Sky Q out, the recordings are all over the place, the recordings are not stacking in the correct order, and also thumbnails are missing on the recordings. I am paying £75 a month, for this? it's a joke. I am not the only one having this issue it seems. Sort it out.

  • Oxfordite Rupert wilson (@Oxfordite) reported

    @SkyHelpTeam You are giving me the run around.. you don’t need the customer here to confirm whether such a fault can be an exchange fault.. nor to state what magic language the customer needs to use to get actual escalation/solution of the line fault.

  • Bibby8Anthony Anthony Bibby (@Bibby8Anthony) reported

    @J_Barlow97 @SkySports support the big 6, and try to stifle the rest. That's why I wont subsribe to their sports packages and get chipped boxes and sticks to view.

  • jillhorsfallCPD Jill Horsfall CPD (@jillhorsfallCPD) reported

    @BandageQueen @virginmedia This is definitely putting me off Virgin media! @SkyUK are just as bad - Theyv cancelled my broadband order for like the 4th time and now won’t honour the date I had booked to have it installed.

  • Officialgringos Crypto_gringo (@Officialgringos) reported

    @SkySports watching the 3rd T20I Pakistan vs England and you guys forget to put the score bar on. I have no idea what the score is or how many overs are bowled. Fix it pls.