Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Portsmouth, London, Southwark, Islington, Braintree, Ilford, Blackburn, Manchester, Bristol, City of Westminster, Dublin, Glasgow, Hengoed, Slough and Uckfield.
| City | Problem Type | Report Time |
|---|---|---|
 Norwich |
Phone | |
| Southampton |
Internet | |
| Portsmouth |
Internet | |
| London |
Internet | |
| Southwark |
Total Blackout | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Josh Richards
(@JoshR1988) reported
@SkyHelpTeam still no replies to any tweets nor can I get thru on your phones. It’s been down for 13 hours now, we have to work from home as we are isolating. Please tell me when it’s going to be fixed, I am very unhappy
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Mike Reed
(@mikereedwt) reported
@SkyHelpTeam @supertone76 National outage is ongoing.
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👉🏻👉🏻👉🏻
(@THE_KHB_) reported
@SkyHelpTeam Still no broadband in the Swale area (South East). Has been 16 hours. Please advise how this is being resolved and how I will be compensated for this poor service.
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Davey Ezra
(@EzraDavey) reported
@SkyHelpTeam I’m glad you are finally talking in facts. If only you could actually give some useful ones. Like length of time it will be down for? Why it’s down? What compensation you will be providing? But it’s great you’ve told us it’s still down 12 hours later. Great work Sky 👍🏻
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Helen Davies
(@HelenMD) reported
@SkyHelpTeam do you have an estimate for when the broadband outage will be fixed? Its been down since before 9pm last night and im supposed to be working from home 😭
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Sam Honey
(@SamHone83391433) reported
@SkyHelpTeam @AstroReeceV Aahh yes the link which tells you there's an outage that will be fixed in a couple of hours ago... funnily enough same thing it said 12 hours ago. Cheers for that
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blue.
(@DD111118) reported
@SkyHelpTeam what the HELL is going on with my Internet?!!!! SERIOUSLY get it sorted NOW before I completely lose my ****!!! Useless!
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John Smith
(@JohnSmi70032203) reported
@SkyHelpTeam @cmb1207 Clearly the problem Is your end these little Internet tests are pointless when the whole country has no WiFi
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MOD
(@matty_odonoghue) reported
@SkyHelpTeam @DuncanIlling Don’t be patronising mate… the whole of the southeast is down. Your team are even saying engineers are on site to still fix an issue which has been ongoing for 12 hours
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Dylan
(@Mozzla_) reported
@SkyHelpTeam any update on the outage in Wales, you tell people to go to the website and check and I've checked and it says you found the fault and working on it, that was over 2 hours ago
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II Vxidz
(@IIVxidz) reported
@SkyHelpTeam @Amycarroll85 Better idea. Fix it
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Loty
(@loty1000) reported
@SkyHelpTeam @DuncanIlling This is no help why not tell pple ur Sorry there is an outage which we are trying to fix. This customer service is naff
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Louise McGowan
(@xXLouiseGXx) reported
I sure as hell hope you’re reducing everyone’s bill for this outage @SkyHelpTeam
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Simon
(@saspland) reported
@SkyHelpTeam Internet has been down for nearly 16hours here (Hampshire) and unable to work from home... What the heck is going on - this is beyond a joke!
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Cas
(@casfreuk) reported
@SkyHelpTeam Yes it is down now ! Please don’t tell me checked anywhere and just fix it. We are working from home and are completely ****** !!
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Kieron Carroll ;
(@kieron68) reported
My sky broadband is down FFS, when my step son just started a new job from home. It’s bad enough when it’s working (only in some parts of the house) Time to change providers, had 2 years of poor service. Even with booster add-on its poor. Come on Sky @SkyHelpTeam @moedybluz
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Stuart Conlon
(@StuartConlon) reported
@SkyHelpTeam Hi, I live in Kent, is there any update on the Broadband outage as I still seem to be having connection issues 😟
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Emma
(@emmawitham) reported
@SkyHelpTeam hi Sky. We had our internet back during the night and up until about 10 minutes ago it was working. Now down again. Frustrating when you’re trying to work from home. We’re in Kent - do you know when it’s likely to be back?
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samantha conway
(@sjconway14) reported
@SkyHelpTeam @stellaandrews32 Last update on the link you keep sharing was at 19:30 on 1st Sept. A more up to date update and when expected resolution would be appreciated- trying to get some work done!!
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Rob Harris
(@robharristweets) reported
@SkyHelpTeam Does not help vulnerable people who have medical appointments online! Neither Teams or Zoom work well or at all on 4G.
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Mark Thompson
(@Mark_Thompson3) reported
@SkyHelpTeam @robharristweets @SkyHelpTeam What is the ETA for resolution?
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BlaikieMan
(@BlaikieMan) reported
@SkyHelpTeam @Amycarroll85 That would be helpful if the website would load. Your customer service is ridiculous. Pull your head out of your arse and fix this mess.
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lee theface morrish
(@Leem_official) reported
What’s happened to @SkySports @SkySportsNews what a load of **** now. No more watching @SkySports Bet the ratings are down #crap
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Paul.pressley99@gmai
(@Presser191) reported
@SkyUK just renewed my contract yesterday with sky broadband after being convinced it was better. Working from home and my Internet is down today just can't believe it
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🦅 Matt G
(@eaglegard) reported
@SkyHelpTeam @Kai_Stone Quickest and easiest way is for you to reconnect the thousands of people effected. If you want to employ us all to fix your issues then you pay us. Because at the moment we’re all paying you for no service
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Davey Ezra
(@EzraDavey) reported
@SkyHelpTeam And I’m only able to speak to you via the internet because my 4G isn’t provided my Sky. If it was I’d be waiting 12 hours for a sarcastic response anyway. Thanks for giving me another avenue of complaint though.
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Zoe
(@ZoePPwales) reported
@SkyUK Can you please fix the bloody Broadband!! From a desperate mother!!!
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Zoe Spoor
(@zoespoor) reported
@O2 @KatyElphaba My signal is that bad that I can’t even open this! Takes ages then times out 😩 between o2 and @SkyUK I’m not getting a lot of work done!!
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Jed_Die
(@Jed_Die) reported
@SkyHelpTeam Nah struggling to get an answer from Sky on what the issue is with the BB and Sky talk.. Just give people what the issue is and set expectations on when it should be back up.. Don’t hide as people would except a reason than a standard message we’re down..
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Antonia
(@antonia_0) reported
@SkyHelpTeam It doesn't work. Whatever I am impacted by, your network doesn't work. When will you fix it and how will you compensate people for not being able to work?