Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Birmingham, Oldbury, London, Blackburn, Croydon, Glasgow, Newham, Peterborough, Normanton, Hackney, Rotherham, Cork, Widnes, Newport and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| Oldbury |
||
| London |
Internet | |
| Blackburn |
Internet | |
| Croydon |
||
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Fat, Skint & Sweary!
(@FatSkintSweary) reported
@SkyHelpTeam I have tried over and over to get through to a person and all I get is the stupid robot woman offering me things I do not want
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Lindsey Diggins
(@LindseyDigs) reported
@SkyHelpTeam I’ve rang 3 times. They keep messing me around with the appt then threatening no show charges. Ultimately the comms between sky and open reach is poor and impacts the customer.
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RB
(@rbaaa0) reported
@SkyHelpTeam today I cried because your wifi is so ******* ****
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janet court
(@janetcourt28) reported
@SkyHelpTeam Please can I have the phone number to enable me to cancel my TV subscription. Many thanks
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Fat, Skint & Sweary!
(@FatSkintSweary) reported
@SkyHelpTeam I guess you did not read my tweets? I HAVE BEEN CALLING OVER AND OVER and just get the stupid robot lady - I never get through to a person
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rebecca
(@rrggoox) reported
@SkyHelpTeam hello. I have a damaged wire to my TV and now have no signal. Is there a number to call for help with this getting it fixed? Thank you.
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Lindsey Diggins
(@LindseyDigs) reported
@SkyHelpTeam It has been me telling Sky it is an internal issue. My dog has chewed the phone line inside. Open reach keep pushing back doing something outside. I don’t know how many times to say it. Anyway, ideally I need the appt today as i was told but now have to wait til tomorrow.
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rebecca
(@rrggoox) reported
@SkyHelpTeam hello. I have a damaged wire to my TV and now have no signal. Is there a normal to call for help with this getting it fixed? Thank you.
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The Shed End
(@ShedTfc) reported
@SkyHelpTeam TS17 is there a Sky Broadband Outage? Self diagnostic suggest so but website says no
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Ben Edgett
(@EdgettBen) reported
@SkyHelpTeam are you having maintenance on your sky Q boxes today. I have got limited service coming up on my sky q box.
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Jason the Rude Turtle.
(@TemporaryCarpet) reported
@virginmedia Your entire service is a frustrating and inconvenient rip off. I cannot wait to be out of contract. I'd rather go back to @SkyHelpTeam for 1meg broadband on copper openreach cables than have another contract with Virgin.
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Gavin Stuart
(@GavinStuart15) reported
@Courtenay_c_ @SkyUK Same hear. Why is it so bad, paying a lot of money for rubbish service.
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Wooks
(@Wookey1983) reported
@SkyHelpTeam Already spoken to them. Was promised a callback "within an hour"........at 12.30pm. Fed up.of running round - I'm the customer!
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Lindsey Diggins
(@LindseyDigs) reported
When @WeAreOpenreach take it upon themselves to diagnose an internal fault as outside & try to cancel your appt. Then @SkyUK book you another for 2day. Take a day AL to be told the appt is tomorrow and if I'm not in I'll receive a £65 fine. Fantastic.
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craig reddy
(@craigreddy) reported
@SkyUK I’m still waiting for a call back that was supposed to have happened 7.30 last night? Already wasted enough time trying to get an issue sorted, I’m currently paying you for nothing
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Nick
(@Nick77615513) reported
@SkySports he's garbage. Hopefully out of the team now
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taxilez
(@taxilez) reported
@SkyHelpTeam are your phones locked??yo your network
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Mols
(@molwright16) reported
@SkyHelpTeam launching an investigation as we’d been misinformed of the costs for cancellation.. but even if they do find that to be correct they won’t honour it or provide compensation. Brilliant customer service as always. At least we have wifi in a derelict house though! 👏🏼🥴
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John
(@John71381259) reported
@SkyUK Never heard of it was probably too busy watching babestation
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David Coleman
(@DavidColeman33) reported
Who's best for business broadband? @vmbusiness, @BTBusiness or @SkyUK? We're a Virgin Business customer and I must say that I'm not impressed. We'll cancel as soon as we can. We're also a customer of BT Business which we find a good service. Anyone have experience of Sky Connect?
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Sean Kelly
(@Sean_kelly17) reported
@SkyHelpTeam my internet is down, can you help.
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Spence
(@Spence0373) reported
@SkyHelpTeam I didn't need support from a bot cause it doesn't give answers like a human !!! I have used PM and u have disappeared , perhaps bot has run out of charge ?
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taha
(@TahaKhan2611) reported
@SkySports Get this guy dropped idk how he’s still in this England team opening every game. Haseeb Hameed had a couple bad games and he was gone. Do the same for Crawley who hasn’t scored one half century in yonks. Average player 🥴
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Fat, Skint & Sweary!
(@FatSkintSweary) reported
I loathe the robot lady when I try to ring @SkyUK - I want to speak to a person to discuss changing my package with you - if I can't get through to speak to someone today I will give up, cancel and go to BT
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Fat, Skint & Sweary!
(@FatSkintSweary) reported
@SkyHelpTeam And that link does NOT help me to do what I want
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Ben Edgett
(@EdgettBen) reported
@SkyHelpTeam Sorry because of a technical issue you’re currently expecting a limited service. Please be assured that we’ve working hard to fix the problem. That’s what it is saying on my sky Q box.
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janet court
(@janetcourt28) reported
@SkyHelpTeam I've already seen that it was of little help. All I want is the phone number, it can't be that difficult can it?
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Spence
(@Spence0373) reported
@SkyHelpTeam Your robot asked me a few questions and it didn't solve my problem , and u still haven't , and I never expected it to be an instant messaging service ,just expect a human to answer
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Jo Kempster
(@jo_drix) reported
@SkyHelpTeam Mmm paying all this money for Broadband & TV. Neither work properly, broadband is now dropping out every 10 minutes! How do I get out of a contract if the service is not fit for purpose!? #Useless
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katy
(@plinkyploddums) reported
@SkyUK So so many! As much as I begged for the games controller I never got one as a kid!