Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Derby, London, Dublin, Birmingham, Blackburn, Wolverhampton, Alloa, Rotherham, Reading, Paignton, Stanmore, Pontypridd, Hackney, Southwark and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
 Dublin |
Total Blackout | |
| London |
Internet | |
| Birmingham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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G
(@iamGWR) reported
@RikerKing @SkyHelpTeam Yep, dropping constantly the last 2 days. Spoke to sky earlier who said they couldn’t detect any problems on the line or one the area. Lots are saying otherwise…
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Kevin Hesketh
(@derbylad90) reported
from
Derbyshire, England
@SkyHelpTeam my phone appears to be able to make or receive any calls, I’m in Derby & have checked the online coverage checker which shows no issues. I can see that there’s lots of reports of an outage throughout the UK. Please fix ASAP as I’m chasing an insurance repair
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PS.
(@HopsCausingThis) reported
@SkyHelpTeam hey I've had my contract with you since Oct 27th and nothing is right. You botched my PAC transfer. Texts I send still show as the 'sky number'. I've trouble shot about 5 times now. I've even been asked to take the SIM out and rub the chip! Now I cant even make calls
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Zlhathaway
(@Zlhathawayy) reported
@SkyHelpTeam I can’t make calls therefore sky mobile is down, stop telling people to check when there is clearly an issue!
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Aiden Mc Namee
(@Aiden82) reported
@SkyHelpTeam broadband down again in newtown abbey bt36 on going issue for over a month now was supposed to get an engineer out but no one had contacted me to arrange this can you help
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Salford Red
(@ajmbecks) reported
@SkyHelpTeam Are you aware of any mobile phone issues in the M27 area?
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Michelle Owen
(@MichelleOwen7) reported
@SkyHelpTeam Just outside of Bristol but clearly you have a huge outage?
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Ciaran Madden
(@Carrots1) reported
@SkyHelpTeam Hi Emma we have tried all these more than once but the issue continues.
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Stuart Ashton
(@StuartAshton10) reported
@SkyHelpTeam just spent 30 mins on the phone sorting out Sky Stream with a very helpful man called Adam…just put in my CC details for £20 and the phone went dead. Phoned back-same thing happened! Have you got issues today? Can anyone call me back please?
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Kat
(@KatrinaMaggs82) reported
@SkyHelpTeam I’m waiting on an important call and your stupid network is down can’t receive or make calls at all NOT HAPPY!! Defo looking for another service provider
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Chriso!
(@Postman_Chris) reported
@SkyHelpTeam How do I claim some money off my bill! Not point having a phone that’s not working!
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Jonathan Goulding
(@SquarePegasus90) reported
@SkyHelpTeam @fuse7777 Hi Guys. Me and my wife are having the exact same issues. I had a message pop up about PDP but it hasn’t been back. I’m currently in the Barnsley area.
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Ciára-Louise ☘
(@QueenC_1987) reported
@SkyHelpTeam @fuse7777 Sky mobile is down. It’s obviously a national issue as I’m in London. Local status says it’s fine but can’t make or receive calls. Sky need to find out why and let us know!
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yes
(@FNpepe69) reported
@SkyHelpTeam Any known problems in the DY3 area? Disconnected 30+times today, minutes apart from each other. Ran multiple line tests which say there's no problem but there clearly is.
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Lora
(@LoraRobins1) reported
@SkyHelpTeam @kevbreithaupt Sky mobile is down can’t make calls or if it rings it drops out
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Fin
(@finG90) reported
@SkyHelpTeam checker says coverage is fine, however I can’t make or receive any calls? Pls help
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Daz Judge
(@judgeySpurs) reported
@SkyUK mobile service is a joke worst network I’ve ever been with
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Ciaran Madden
(@Carrots1) reported
Once again being let down by @SkyUK broadband. This is constantly happening. Router has been reset, service tracker telling me there is no issues but losing connection every few minutes @SkyHelpTeam please explain
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Chantelle
(@Chantastic83) reported
@SkyHelpTeam Do you know how long the lines will be down for?
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Lyorin
(@Lyorinn) reported
@SkyHelpTeam is there any time frame on fixing the broadband outage in North lanarkshire. It's been 6 days with no internet now and there is just an automated message on the help telephone number saying you are working on it.
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🦓 Neil Walsh 🐝 🇪🇺
(@neil4jules) reported
@SkyUK Why was this not offered or even mentioned when I renewed only 2 weeks ago? Sky VIP customer my arse.
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Nathan Vickers
(@nath_vks) reported
@SkyHelpTeam @fuse7777 I have the same issues
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Philip Green
(@philipgreen1983) reported
@SkyHelpTeam What’s the point when you never update it? It still shows ok. You did this with broadband last week. Have you tried not breaking things recently?
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Sarah Cregg
(@SarahDawson83) reported
@SkyHelpTeam Hi is there something wrong with the network? In my house, 3 of us can’t make any voice calls. A user from another network says they are getting number not recognised when they call me.
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Jono Bullard
(@JonoBullard) reported
@SkyHelpTeam I've just made a call to my wife and she called me back with no problems, so it seems it is working again.
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Chris Weaving
(@WeavingChris) reported
@MichelleOwen7 @SkyHelpTeam It went down in Stafford area as well
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Daniel
(@Daniel_Briscoe) reported
@SkyHelpTeam I have and all it said was it could be slow using data so I’m now losing potential customers as I cannot Receive calls or texts all phone lines are dead along with data I understand these things happen but just admit it and people would be less angry
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Neil Barker
(@Neil__Barker) reported
@SkyHelpTeam can’t make or receive calls or texts, if I do manage to make a call it drops out midway or even as soon as the other party answers. This is no use and is a popular complaint on every forum you have. Any solutions that don’t involve being passed about?
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Freeman
(@freeman_AFC) reported
@MichelleOwen7 @SkyHelpTeam @luisxpaul Yeah same here. As soon as i go to make a call it goes from 4G full signal to 3G full signal and disconnects the call
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Katey Massey
(@kateybell83) reported
First day on #skymobile & the network seems to be down.. not great first impressions!! @SkyHelpTeam