Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: City of Westminster, Gloucester, Merthyr Tydfil, Dundee, Leicester, Royal Tunbridge Wells, Stockton-on-Tees, Dublin, Ipswich, Bracknell, London, Halifax, Peterborough, Lichfield and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Wi-fi | |
| Gloucester |
TV | |
| Merthyr Tydfil |
Internet | |
| Dundee |
TV | |
| Leicester |
TV | |
| Royal Tunbridge Wells |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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williams
(@RedintorA) reported
@Andy_Hillman @SkyHelpTeam Same thing happened to me few weeks back someone on here recommend @legit__tools he help me recover my locked account In 30mins. His an expert
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James Mills
(@RobboWozGod) reported
@eiffel_71 @SkySports Not really. Poor attendance proves quite the opposite.
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Michael Harris
(@MichaelHarris68) reported
@SkyHelpTeam There was an outage in the area I believe it is all fixed and working now I’ve just checked and did a broadband check
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JKL
(@JKL7715) reported
@MitchellMTE @scousemouseefc @SkySports Thought you didn’t support Liverpool?
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Lamela...
(@thfc_f) reported
@SkyHelpTeam I've had no Internet connection for 2 hours now. Any problems in the SL6 area?
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Mark Wale
(@markwale84) reported
@SkyHelpTeam There’s a problem and to call you. When I call, you tell me that you need to send a code to another phone. But now saying that it won’t send and got to send it to the ‘case’ team which will take at least 72 hours.
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Daniela Benites
(@danib1802) reported
@SkyHelpTeam I’ve called and they can’t do the line test because the account holder is not here (who is my partner), they can’t confirm either if there is a problem in the area because we don’t have a landline…
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Mark Turner
(@MarkyTurner) reported
@SkyHelpTeam I just want to be able to look at my account and change/ add/ cancel things when I want to however it’s so hard to access website or speak to someone.
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0l0r1
(@0l0r11) reported
After complaining, the best @skytv @SkyUK could say to her by a manager is if that's not fine with her, they can pass her on to the cancellation or whatever department it is called to cancel. I'm so livid!!!
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zayk
(@zaykfebreze) reported
@_jtwi @SkyHelpTeam Sky is *** I’m gonna call them today and try cancel mine
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Azza ⭐️⭐️
(@CFCAzza97) reported
@SkySports Who gives a ****, all that matters is when he gets in the actual ring on fight night
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Chris Eyles-chaloner
(@No1_EC) reported
@SkyHelpTeam You are my last hope before I cancel my account and move elsewhere. All sky has to do is contact openreach . I have the engineers number but he told me sky has to contact them .
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OnThe308
(@OnThe308) reported
@SkyHelpTeam I need more help then this
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Mark Wale
(@markwale84) reported
When @SkyHelpTeam won’t help, and let you get your PAC code, according to them ‘system’ issue! 🤔
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Adam
(@AdamGolightly90) reported
@SkySports I should think he's alright as well, that Turkish bloke never touched him!
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Maxine Hinds
(@maxihinds4) reported
@SkyHelpTeam Records should not be deleted until all outstanding matters have been dealt with in my case a refund of £72 and a complaint. I have no idea at this point if Suzan and Brenda actually work for sky as they don’t seem to have the same system access as other persons working for sky?
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Jordon
(@SimplyAdrift) reported
@SkyHelpTeam Hiya, are there any issues in SW17? Our broadband has been coming in and out all day, the light turns orange then connects again 5 minutes later. It’s just getting a bit annoying as I’m WFH and keep being kicked out of meetings when being disconnected etc.
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Robert
(@iamcoache) reported
Hey @SkyUK why the heck don’t you allow people to take packages off sky as easily as you allow them to add it. Spent 45 minutes on the phone to take off BT sport…. Managed to add it within seconds! Terrible customer service
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Andy Hillman
(@Andy_Hillman) reported
@SkyHelpTeam Hi guys, my sky protect account is locked and it asks me to email an email address that is undeliverable - help please?!
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Liam P S Mckinlay
(@liammck12) reported
@SkyUK hi guys my internet is down, I’m waiting on a call back any idea when… I was told about an hour wait time.
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NEALE JONES
(@NEALEJONES68) reported
@SkyHelpTeam sky q - I'm now getting a message "you're not connected to a sky q box right now" I get this problem about twice a week now. How can I stop it please?
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Chris Eyles-chaloner
(@No1_EC) reported
@SkyHelpTeam please help so I don't have to wait 2 months for broadband after my house money.
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0l0r1
(@0l0r11) reported
Very very disappointed at your service @SkyUK @skytv . She can't even put the phone on her bed as she is concerned as to how hot it gets, neither can she charge it next to her and you guys say the best you can do is a 10pds phone. @SamsungMobile speak to your clients!!!
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jord
(@_jtwi) reported
@zaykfebreze @SkyHelpTeam Awful service mate
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Richard Gough
(@MoshirisS) reported
@SoccerAM Is this CBBC or an actual football show? **** is this. I swear skysports is absolutely finished.
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Gregory
(@DownTheGregory) reported
@kj_18x @sccwardrop @SkySports They never will lose their magic. Grow up.
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ElaineG
(@ElaineG_reads) reported
@SkyHelpTeam is internet down in cv21. Trying the diagnostic tool but the circle is just going round and round and round
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Leanne Boulton
(@leannephotog) reported
@SkyHelpTeam Well the same occurs frequently in the small hours. I see spikes being reported to "down detector" for sky broadband all over the UK. I reboot my router after a few minutes and usually the issue is resolved. It's not just me though as each event is consistent with peaks I see.
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Seja
(@Seja75) reported
@SkyHelpTeam I’m going round and round in circles on your website, there is an issue with my broadband & I need actual human help!
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Danni Megaffin
(@megamuseums) reported
@SkyHelpTeam outage now going on 19th our in LEI… extremely frustrating