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Sky

Sky Outage Report

Why is my Sky service not working?

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If you are having issues, please submit a report below.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 45% Internet (45%)
  • 31% TV (31%)
  • 13% Wi-fi (13%)
  • 6% Total Blackout (6%)
  • 3% Phone (3%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Croydon, Edinburgh, Chatham, London, Canterbury, Southwark, Ipswich, Dublin, Orpington, Batley, Stanmore, Wandsworth, Bristol, North Shields, and Milton Keynes.

CityProblem TypeReport Time
Croydon Internet 13 minutes ago
Edinburgh Wi-fi 29 minutes ago
Chatham Internet 1 hour ago
London Wi-fi 2 hours ago
Canterbury Internet 2 hours ago
Southwark Total Blackout 2 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • starryboy14
    Kieran Donaghy (@starryboy14) reported from Aughils, Munster

    That first game was poor. Forgot some of the classic tunes by Maroon5 . Hope these two teams are better. #excitedagain @NFL @SkySports

  • RobFrancis34
    Rob Francis (@RobFrancis34) reported from Pyworthy, England

    Going to have to cancel @SkySports I just can’t put up with @9smudge commentating! Been watching on mute for 80 minutes! @RobbieSavage8 would be a massive upgrade! #sayingsomething

  • speedyred711
    Ian (@speedyred711) reported from Nottinghamshire, England

    I thought Carragher was bad now Ashley Cole 🙄🙄. Please stop it @SkySports

  • Royster1998
    Roy Hastings (@Royster1998) reported from Basingstoke, England

    Apart from his terrible linesman work (disgrace), he has a haircut that’s far too young for him #Wally #WHULIV #SkySports #whufc

  • GavMcElroy
    Gav McElroy (@GavMcElroy) reported from Washington, England

    @DTrucker81 @bt_uk @SkyUK @VodafoneUK I’ve heard nothing but bad news about them fella

  • JHutchinson1993
    Jamie Hutchinson (@JHutchinson1993) reported from Wigan, England

    Oi @SkySports will you **** off with all your American sport shite we don’t give 2 shits about it. ******* DO ONE

  • tezbodigs
    terry casey (@tezbodigs) reported from Birkenhead, England

    @JOSHMYER5 @craigfairbrass @FootsoldierFilm @SkyUK Cracker movie **** in going on again

  • lindadaviescarr
    Linda Davies-Carr (@lindadaviescarr) reported from Bristol, England

    @bt_uk please sort out my complaint #disappointed #badservice want to swap to @SkyUK

  • JR_1871
    Jonathan Richards (@JR_1871) reported from Reading, England

    Warning @SkyUK broadband isn’t superfast and their customer service is patronising and poor. Avoid at all costs - they lie!

  • ZHollowayy
    Z/\K (@ZHollowayy) reported from Penkridge, England

    The co commentator for Chelsea vs Huddersfield on Sky is so bad 😂 #skysports

  • AlldayRoy
    Roy Allday (@AlldayRoy) reported from Wolverhampton, England

    @SteevoSteevo19 @btsport @SkySports Jenas, Harry & Hoddle. BT treat us like one of the big boys whereas Sky is overloaded with dull, salty ex-gooners

  • ConnettAdam
    adam connett (@ConnettAdam) reported from Ottery St. Mary, England

    @SkyHelpTeam I tweeted you yesterday but no answer to help me. Why is my sky box always freezing on me it’s getting annoying I’ve turned it on and off at the main switch and it still does it help would be greatly appreciated.

  • MissWitch2310
    ✨Kira✨ (@MissWitch2310) reported from Slough, England

    @ChewHead47 @_Rahim1200 @JordanLampard98 @SkyUK @sjboutiqueonli1 I’ve had BT for years and no issue 🤣

  • Maxtiniii
    Max Firks-Matthews (@Maxtiniii) reported from Chipping Sodbury, England

    @SkyUK @SkyHelpTeam No Signal for 3 or 4 days now. No snow on dish and tried restarting...

  • ConnettAdam
    adam connett (@ConnettAdam) reported from Ottery St. Mary, England

    @SkyHelpTeam I twisted you yesterday but no answer to help me. Why is my sky box always freezing on me it’s getting annoying I’ve turned it on and off at the main switch and it still does it help would be greatly appreciated.

  • dixydevonuk
    robert dix (@dixydevonuk) reported from Tiverton, England

    Ashley Cole wtf. Surly @SkySports could av found someone with a personality. He’s gotta be the biggest tit that ever wore the England shirt plus he’s ******* boring

  • 19MOT19
    💙💛 El Loco’s Elland Road Asylum (@19MOT19) reported from Ouzlewell Green, England

    It’s 3:15am and @SkySports are apologised for bad language... I best send my 4 year old daughter to bed

  • kev_cox84
    Kevin Cox (@kev_cox84) reported from Norwich, England

    Still waiting for @SkyUK to ring me back and sort out my tv deal... Terrible customer service so far!

  • GavMcElroy
    Gav McElroy (@GavMcElroy) reported from Washington, England

    @DTrucker81 @bt_uk @SkyUK @VodafoneUK @EE Yeah I used to be to we have all our mobiles with them too but the issue is the same as all the other providers use the bt line none of them can connect us

  • charmain1983
    Charmain Lovett (@charmain1983) reported from Ilfracombe, England

    @VodafoneUK Thank you Josh. Sounds like a good idea to me. I’ll contact @SkyUK to cancel and then be in touch. Works out much cheaper that what I’m currently paying!

  • JHutchinson1993
    Jamie Hutchinson (@JHutchinson1993) reported from Wigan, England

    @shezzer1986 @SkySports You **** off as well. It’s ******* terrible! @Wolfpackwarrio2 tell this mon

  • Etxebe_
    You Name It 🦖 (@Etxebe_) reported from Milton Keynes, England

    @vfast_net I’ve been force to not use @SkyUK and @bt_uk and your customer service is not helping me on sunday because you don’t have a major incident

  • becca_Kelly
    𝓑𝓮𝓬𝓬𝓪 ♡ (@becca_Kelly) reported from Liverpool, England

    Fed up with this rubbish @SkyUK internet as soon as my contract is up with them I'll be glad to see sky gone 🙃 10 years of being a customer and they try charge a call out fee for their crappy service. 😂 dont think so.

  • Rebeccadundon1
    Rebecca Dundon 👄🍸 (@Rebeccadundon1) reported from St Albans, England

    I find the amount of hate towards football pundit Alex Scott perplexing.. Lot's of "Doesn't know what she's talking about" ... "She's talking crap" etc. Funnily enough we've had to listen to stupid male pundits for years & years saying far more "stupid things" #skysports

  • mikecraggs_svhs
    Michael Craggs (@mikecraggs_svhs) reported from Tewkesbury, England

    @SkyUK @SkyHelpTeam Still no reply for your teams regarding my skyQ faults wonder if BT or Virgin would provide this type of customer service #timeforarethink #poorcustomerservice

  • darylbaxter
    Daryl 🕺🏻 (@darylbaxter) reported from Manchester, England

    @SkyHelpTeam Again our internet is down this week. It’s becoming a regular occurrence these last few weeks now. We’ve gone through the diagnostics on the site and still nothing is working after 3 hours. Our postcode is M9.

  • J_Young90
    josh young (@J_Young90) reported from Chester-le-Street, England

    Commentators trying to justify that awful decision coz it’s Liverpool, **** off @SkySportsPL @SkySports he was a ******* Mile off

  • Marc_P_Taylor
    Marc Taylor (@Marc_P_Taylor) reported from Sheffield, England

    FFS. Graeme Souness in the studio for a Man Utd game. Terrible pundit even if you ignore his inability to provide neutral opinions. #LEIMUN #skysports #SounessSunday

  • mikecraggs_svhs
    Michael Craggs (@mikecraggs_svhs) reported from Tewkesbury, England

    @SkyUK @SkyHelpTeam had SkyQ installed, not working spoke to your tech dept twice yesterday 1:30 on the phone, still not resolved! Promised a text nothing received yet. Please bring my old box back and a refund please #poorcustomerservice #leftwaiting

  • missledwards2
    Laura Edwards (@missledwards2) reported from Clevedon, England

    @SkyUK coax you in with good deals and service, and as soon as you’ve signed up, mess you about and the ‘service’ goes down the drain! #badcustomerservice #cancel