Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Southampton, Enfield Town, Cardiff, Brighton, Pontyclun, Northolt, Hackney, Ilford, Manchester, Hounslow, Birmingham, Southall, Treharris and Batley.
| City | Problem Type | Report Time |
|---|---|---|
 Rochdale |
TV | |
| Elgin |
Internet | |
| London |
Wi-fi | |
| Southampton |
TV | |
| Enfield Town |
Internet | |
| Cardiff |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Vik
(@vikasnottm) reported
@virginmedia @MCNEATofficial It's time to ditch this company.. wifi issues for more than a year.. they don't care about existing customer, I'm going to be glad when my contract is up. Time for @SkyUK instead.
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tom
(@Tommy_Da_Tank) reported
Worried about the game tonight. Tranmere’s wing backs love to get up and down and I fear they could catch us on the break. Thoughts #NUFC #TRFC fans? #TRANEW @SkySports @Carabao_Cup
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Steve Wheelton
(@1968WasAYear) reported
@SkyHelpTeam Sadly the lady hasn’t fixed the issue, my booked engineer never turned up & the lady on the phone talked me through some steps to help my issue however this has stopped my professionally installed CCTV from working. I’m now going to need to get an engineer from the CCTV company
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Radish_84
(@radish_84) reported
@SkyHelpTeam I have just received two new remotes due to having voice control issues. I've synced the new remote to my skyQ box but the source button doesn't work??
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Steve Wheelton
(@1968WasAYear) reported
@SkyHelpTeam Yes, but I asked on the call that I wouldn’t lose my devices told no. CCTV uses port forwarding and all those settings are lost, so I’ll have to get the company in at cost I think Sky should pick up the tab. Perhaps a call would help
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Maha Ahtisham
(@mahaahtisham26) reported
@SkyUK I need to contact your help team but I can't find their number can I please take a Sky phone number to get help please?
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Iain Fergusson
(@IainFergusson) reported
@skytv @SkyUK when will you fix the ‘Now’ Apple TV app? Please use the default media player so that the app/remote work properly when playing video, properly encode the content and also your ‘quick links’ being right down at the bottom of the main page really ain’t ‘quick’!!! 😵💫
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Hope Like Rivers
(@hopelikerivers) reported
@SkyHelpTeam the internet was slow or no-functioning today. I was having to drop clients all afternoon. I am self-employed and rely on the internet for work. Not cool at all.
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Shaun Arthur
(@shaunwarthur) reported
@SkyHelpTeam hi I am really disappointed with sky as I raised a complaint yesterday ref KMM59042782V64432L0KM about my 76 year old **** mobile phone and I have heard nothing back really not happy at this service 😡😡🤬🤬🤬
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steph gibson
(@lonelyladyuk) reported
@SkyHelpTeam How much will it cost though as last time son tried to download it,it asked him to pay even though I'm a sky customer
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roger
(@rogerc32) reported
@Jennings55Jr @SkySports @GNev2 I mean would you want Mark Noble jumping up and down yelling during west ham games on sky?
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david roberts
(@cambornes) reported
@SkyHelpTeam I’m pretty tech savvy Daniel, seems to be a real issue amongst users of sky mobile, signal dropping out and lost connections , maybe it needs looking at from you the service providers end ?
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Peter Burford
(@PeteBurford) reported
@SkyHelpTeam for the last couple weeks my broadband has been really slow. According too the app it's fine. But it's been painfully slow lately. Any ideas?
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**** The Dastard
(@Dickster27) reported
@SkyHelpTeam How about getting it to work properly on PCs first? Make it web based rather than your ridiculous app that updates every single time and then freezes. It has to be the worst piece of software ever launched
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Nic Bullen
(@nic_shout) reported
@SkyHelpTeam But what I’m saying is they do not work on any content on PS5. Beyond the subtitles issue - which is a major one for accessibility - there are plenty of issues with the app, which has not received adequate investment as the same issues occur year on year. What work are you doing
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Maha Ahtisham
(@mahaahtisham26) reported
@SkyHelpTeam Can I please take your direct help line number?
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🙃
(@ekelz17) reported
Between @ThreeUK and @SkyUK the easiest bet is sending smoke signals because can you hell get a signal with these
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Bobby
(@RLFingablastere) reported
@ged0407 @SkySports Gomez is absolute muck sorry. It’s actually embarassing watching him continuously **** up
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Nic Bullen
(@nic_shout) reported
@Roche1104 @SkyHelpTeam The iPad and iPhone apps are really good, they just obviously haven’t invested the same amount of resource into the PS app. More infuriating coz you can’t cast to a tv from iPad or iPhone. First world problems I know, but so annoying!
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Mesherlock
(@Mesherlock1) reported
@LFCVik2 Cancel @SkySports
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Craig Still
(@craigstill) reported
@SkyHelpTeam Will try for another month then will ha e to terminate contract
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Matty Larsen
(@mattylarsen2) reported
@SkyHelpTeam Is there any contact details as it is a router issue no internet
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TenBellies
(@bellies_ten) reported
@SkyGroup @skytv @SkySports CoL crisis cannot be that bad if people can afford Sky !
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Michelle Mather
(@angelmimat) reported
@SkyHelpTeam Hi sorry to take so long to get back to you. I have reactivated my Netflix account, gone onto On Demand and logged into the account I've just paid for. What do I do next? There was no instructions other than following the login process. Thanks.
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Michael
(@Trev1878) reported
from
Roby, England
Hi @SkyHelpTeam - Just received a letter to say my offers are ending soon, but you’ve kindly extended my offer by 15 months. “Your price would normally go up” - indicating no increase. Bad news is - I’ve checked my future bill and they are showing as going up by 25%! Explain?
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Craig Still
(@craigstill) reported
@SkyHelpTeam Will try for 1 more month then will have to write a letter to cancel
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Ricky M
(@rickym61) reported
@SkyHelpTeam trying to signup for paramount +, activated on billing bug when go to the QR code and sign in to pass to p+ sign to create acct get this. “Unfortunately we can’t process your request online right now. Please try again later ….” Help
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Vicky Blackmore
(@Vicky_Blackmor) reported
@SkyHelpTeam We were supposed to be sent a new box as we have problems with ours all the time but it hasn't arrived and the person who was sending DMs isn't replying anymore, can you help
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Craig Still
(@craigstill) reported
@SkyHelpTeam I hope so last person I spoke to said they will call back last Monday but never got a call back , tried the VIP line and complaints contact, but that is far as I could go , will keep trying
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Michael Beadle
(@beadle63) reported
@SkySports still waiting as to why I am blocked from viewing @SkySportsRL , some ****** at sky said contact the page, how when I am blocked, words fail me