Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (45%)
• TV (31%)
• Wi-fi (14%)
• Total Blackout (5%)
• Phone (3%)
• E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: London, Bedford, Birmingham, Norwich, Hammersmith, Dudley, Dublin, Bristol, Wandsworth, Glasgow, Blackburn, Harrow, Oldbury, Havant, and Southwark.

City	Problem Type	Report Time
London	Wi-fi	21 minutes ago
Bedford	Internet	4 hours ago
Birmingham	Wi-fi	4 hours ago
Birmingham	Internet	4 hours ago
Norwich	Wi-fi	6 hours ago
Hammersmith	Internet	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mark Carter (@mcarter250) reported 6 minutes ago

  @SkyHelpTeam Can I please get some help with my account? I have been going around in circles for days with your support site and can't get any help at all because it's just continuously deflecting everything

• 
  420connoiseur (@420connoiseur) reported 12 minutes ago

  @SkySports Ruining football with divisive race bullshit. **** you! **** all you idiots buying into this brainwashing bullshit too. Sheep the lot of you, and they're walking you like lambs to a slaughter...

• 
  Joseph Trivett (@Trivmeister) reported 14 minutes ago

  @RhebelRhebel @SkySports I agree with the level of commentary, who ******** is nir bitten, however I do enjoy getting absolutely ragin at kris boyd and equally love when John Hartsons says something ridiculously Celtic biased

• 
  Joshua Peffer (@JoshuaPxffer) reported 15 minutes ago

  @yxnz1 @SkySports What did I say ? What ******** did I say ?

• 
  Doink's Left Nut (@NutDoink) reported 18 minutes ago

  Awful pundits and hosting on @SkySports - they can barely speak English.

• 
  Pat Springleaf (@RennySF) reported 19 minutes ago

  I’m left unable to contact family and friends on #BoxingDay due to @bt_uk who told me they’d cancel my @SkyHelpTeam broadband and switch to them, was promised to be live by December 11th, still completely isolated in Tier 4 now, thanks.

• 
  kevin moynihan (@KevMoy) reported 23 minutes ago

  I’d absolutely love to watch a really nice movie tonight but due to the crap equipment @SkyUK supply it’s not gonna happen loss of connection it’s 20 feet away from the main box ffs sort your **** out or reduce the price for the service you supply to match what we get #maybe50p

• 
  Anna Dino (@ainablaepsr) reported 26 minutes ago

  @SkySportsPL @SkySports this is terrible news

• 
  LUFC OZZY (@AdamOzzy) reported 27 minutes ago

  @SkySports Ortiz is crap. He’s fought nobody and lost to Wilder, who is also ****. Too old, on blood pressure meds, probably should retire

• 
  Vince 🇬🇧 (@Virtual_Vince) reported 30 minutes ago

  @SkyHelpTeam The only support left is a change of box, and there goes all of saved recordings! I don’t see the point in having shows to record or keep if you lose them when your box needs to be changed.

• 
  Brick MAN (@ManBrickman) reported 31 minutes ago

  @Mattlondon17 @loopyleanne @SkySports Thick people like you will never get it tbh. Don't like minorities having a voice. You're the same idiot from the 60s

• 
  John. (@JoHn199024J) reported 31 minutes ago

  @SkyHelpTeam Just curious if your broadband is down.

• 
  sarah mckinley (@SarahMckinlay29) reported 34 minutes ago

  @SkyHelpTeam This has been hell over x ma's having to hang up and recall people multiple times or it freezes and shows " reconnecting" this has been going on for months now and it's even worse now there are more people at home

• 
  Bobby Bucks (@rob1nbuckingham) reported 34 minutes ago

  @SkySports how many more errors is this presenter going to make before you haul her off? Terrible😩

• 
  joshua raeburn🤙🏻 (@JR8BRN) reported 35 minutes ago

  @SkyHelpTeam just wondering if there is a problem with your apps? Netflix, Disney+, Spotify are all not working. Wont even load up?

• 
  Mike Meecham (@mrmeech1981) reported 38 minutes ago

  @SkyHelpTeam Hi sky help can you send me a link to make a complaint about broadband as I can't see it on my sky app??

• 
  Barry Clarke (@CompleteSRW) reported 39 minutes ago

  Did #Skysports Don Goodman just say that #WatfordFC goal was all down to Andre Gray 🤔

• 
  rob huntington (@robhuntington5) reported 39 minutes ago

  @bluenose1873 @SkySports Never ever fkn twists picking his millions up from white business men and sponsors but did just invest 1mill into youth boxing prob just down London not sure

• 
  RhebelRhebel (@RhebelRhebel) reported 42 minutes ago

  Terrible coverage of the Celtic game today by @SkySports Awful commentator who knew nothing about Scottish football. Time to ditch player & manager interviews as they are so bland and uninsightful. They are now just a waste of everybody’s time. Boyd & Hartson offer nothing.

• 
  MikeMac (@MikeMac73063062) reported 44 minutes ago

  @simonhouston68 @SkySports Typical commentary, it’s like whenever you watch an EPL game anything mediocre is described as ‘great’ or ‘world class’. BBC today did a feature on a player I’ve never heard of, who has had half a decent season & he was talking like he was a World Cup winner 🙄

• 
  Stuart (@Stuart999Stuart) reported 45 minutes ago

  @SkySports That reminds me. Must cancel F1

• 
  Evan Strachan (@twojays1974) reported 45 minutes ago

  @juliembd @SkySports Is it Bitt-on, Biton, Beaton, or, like the French, Beet-own. Why don't they ask him...? (I'm disliking adaption instead of adaptation, even though I know adoption is a problem when explaining this as it's an exception. We shouldn't be like the Academie Française though!)

• 
  karen winn (@jordanjj7) reported 45 minutes ago

  @SkyHelpTeam shocking customer service all day. Giving out numbers to contact simply to get you off the line and issue still not resolved!!!!!!!

• 
  thelastbuckle (@thelastbuckle) reported 52 minutes ago

  @SkyUK why is your broadband so bad at the moment, buffering on my favourite shows and doesn’t even reach my daughters room!

• 
  Brian O'Callaghan (@B_O_Callaghan) reported 52 minutes ago

  @RhebelRhebel @SkySports Sound terrible too, and I think Davie Provan had a dodgy curry last night, where did he keep disappearing to?

• 
  Lee Tolley (@leeman_romo) reported 52 minutes ago

  @virginmedia why is your Internet so poor? U r happy to charge me a fortune every month for a poor service, im thinking of giving u the P45 and going to @SkyUK ?

• 
  sarah mckinley (@SarahMckinlay29) reported 58 minutes ago

  @SkyHelpTeam Iv done all this multiple times before and nothing helps can we arrange for someone to come sort it. I don't pay my bills regularly for no reason or to have a bad service.. 🙄

• 
  PB (@peterbarnes007) reported 1 hour ago

  @markxtyler Commentators are so ****! Zero research @SkySports

• 
  Andy (@Andy_11_) reported 1 hour ago

  @pokeefe1 Worst part is the SkySports pundits building Arsenal up, knowing full well the referee gave Arsenal the penalty to lead, meaning Chelsea’s heads drop. Meaning Chelsea have to open up and game plan changes, all because of a pathetic decision somehow made by a human. Suspicious

• 
  To Dare Is To Do (@doeboymr2) reported 1 hour ago

  @SkySports going on like arsenal are a new team, Chelsea were terrible, where’s the pressure on lampard who’s spent a hundreds of millions??