Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Orpington, Halifax, Barnsley, Luton, Hampstead, Wilmslow, City of Westminster, Ilkeston, Newport, Islington, Poplar, Croydon, Newcastle upon Tyne and Loughborough.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Orpington |
Internet | |
| Halifax |
Internet | |
| Barnsley |
TV | |
| London |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Dan
(@dtmason15) reported
@SkyHelpTeam I have a problem with your broadband can you please help?
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🏴 - Mitchell Jenkins
(@MitchJenkz) reported
@SkySports Is this going to bring him back? No so shut ******** up and let the man rest in peace
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TheSweetScientist
(@boxingbloggeruk) reported
@26RLR @SkySports @SkySportsBoxing They should but it just never got the viewer numbers apparently! Such a shame was great TV at times. On demand really put the nail in the sho
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Josie66
(@Jowalsh66) reported
@SkyHelpTeam any issues in Liverpool not getting a signal
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wireless
(@Adebayo67722432) reported
@utdreqort_ @SkySports If some people have a problem with someone else opinion or thought then I think you should be checked for mentally. Some people don't think before they post comment oh here .if doesn't know any of them because if he says he does y'all will start saying he his competing himself
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Miss Melanie Jane
(@melaniejane1985) reported
So we can send satellites to Mars etc but my boyfriend still can’t get a good internet connection on his hardwired PS4 to my @SkyUK modem and the WiFi signal is crap too.
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Kirsty Young
(@Epic_Kirsty) reported
@SkyHelpTeam Thanks for your reply, but after some thought, I'd just like to cancel and start new. The box I have is literally over 10 years old, and it was reconditioned when we got it and my bill is £96 a month 🙄 Can I cancel by email or letter? Can't face the back and forth hustle rn.
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Olly Lowe
(@olly_lowe3) reported
@SkyHelpTeam You need to actually fix your WiFi instead of sending me links!!! WiFi has gone down for the third time this week!!!
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ItchyBawz1991
(@bawz1991) reported
@SkySports **** sky sports, just putting **** out for the quick likes and comments, I punched a guy last year don't mean I killed the couple along the road last night, disgusting!!!!!!
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IhSaN
(@IhsanUTD) reported
@Adrian___Harvey @SkySports The pressure of a penalty is something you will never understand
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Kirstie Black 🦇🕸👻👩🏻🦽
(@KittyDotty) reported
I have to phone @SkyUK tomorrow about my package and I can’t remember if my password on the phone is different from my online password because if so we are in trouble. 👀.
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adam peat
(@adam_peat) reported
@SkyHelpTeam Oi bellends some of us work from home and need the internet over night why ******** is my internet down fix it
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Lewis Ansell
(@Lewis90A) reported
@26RLR @SkySports @SkySportsBoxing Should never have got rid of it
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Avalanche👑👸
(@kristinalbert91) reported
@FinleyPick @SkySports He never said that lol
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Mubble-Fubbles
(@AofNLA_t) reported
Oh god #skysports is awful. Commentary. Highlights edit. The constant old tropes wheeled out. Just an appalling service we don’t need. Maybe it’s time for #amazon to do this permanently #lufc
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LIVE:LAB
(@livelabclub) reported
@SkyHelpTeam Sending people to a web link when their internet is down. A new kind of stupid..
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Brooke Ellis
(@BrookeE29100350) reported
@SkyHelpTeam AGAIN WHY IS YOUR WIFI GOING DOWN
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THE BIG KAJUS
(@KajusFN) reported
@Shawtyyzz @SkyHelpTeam wtf my Internet is bugged helloooo
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Percy
(@ChairmanPercy) reported
@SkyHelpTeam Hi - I rec’d email confirming changes to my account- haven’t made any. out of contract in March. Rang, lots of time on hold, no progress, concerned I’ll be told in March when my deal ends that I been rolled onto a new 18mnth deal I don’t want. Can u help pls?
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Russell M ** #FBPE = #CupidStunt **
(@Russell__M) reported
@SkySports You have to wonder why teams like @BurnleyOfficial exist, what else are they ever going to win #FFS. Bit players in the #EPL. What a complete #king joke, hang your heads in shame.. Gone are the days when teams played the same players week in week out, going for every trophy.
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Mutzy
(@MutzUk) reported
@SkyHelpTeam 3rd night running. Inexplicable and sudden disconnect from internet. Starting to save screenshots of the Status. Let’s see how long I am without service tonight. (45mins last 2 nights).
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Adrian Goodwin
(@adriangoodwin7) reported
@SkyHelpTeam This is the second time in a month you have blamed a cable break the last two days your service has been up and down Luckily my contract has ended this month and I’m now looking at new providers!!
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Benjamin
(@benjaminod18) reported
@SkyUK fellas you’ve done me over here, mums asleep cause she’s got work tomorrow, my WiFi has gone down without me knowing and I’ve gone to tell my Alexa to turn off the lights and she’s shouted back “IM HAVING TROUBLE CONNECTING TO THE INTERNET”
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Richard Smith
(@richwolf1973) reported
@SkyHelpTeam For the second night in a row our sky satellite tv is down again. We are in Dudley, is it anything to do with the weather?
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Victoria
(@victoriafullerr) reported
@SkyHelpTeam Advisor on the phone says there are problems in the area. Link provided says that there are no known issues. 24h since I have first logged the issue yet STILL NO INTERNET. I want a solution not fobbed off generic answers. In a worldwide pandemic, cant go out
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Issy and Stef
(@stefxissy) reported
@SkyHelpTeam We have had issues with tv and broadband for some months, we were told we needed a different connection and an engineer needed to come out. Can we book an engineer, can we heck, we are now watching intermittent tv and have broadband that comes and goes as it pleases. Any help?
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Victoria
(@victoriafullerr) reported
@SkyHelpTeam To work so I need wifi to work from home - this is NOT the service I was promised. I need this issue fixed ASAP. Your service has cost me a full days work yesterday and most likely again today. Absolutely appalled by the customer care
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George James
(@Georgejames86) reported
@SkyUK I signed up for the free trial of sky kids and now I’m being charged and you won’t let me cancel online. I don’t want to have to sit on hold for ages to get this sorted. Can I cancel it another way?
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Michael Kimber
(@MichaelKimber2) reported
@MoneySavingExp Problem is the BT package is so much less expensive than Sky even with the increase, I’ve just cancelled @SkyUK as my bill for the basic entertainment package is £71, but BT with sport, broadband and line rental is only £36 per month.
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Miss Melanie Jane
(@melaniejane1985) reported
So we can send satellites to Mars etc and get a signal but my boyfriend still can’t get a good internet connection on his hardwired PS4 to my @SkyUK modem and the WiFi signal is crap too.