Sky

Sky Outage Report

Why is my Sky service not working?

No problems detected

If you are having issues, please submit a report below.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Sky Outage Chart 02/21/2026 03:35

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Sky compensate me for the outage?

Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (48%)

    Internet (48%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. Phone (3%)

    Phone (3%)

  6. E-mail (2%)

    E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: London, Luton, Warrington, Enfield Town, Leeds, Camden Town, Cambridge, Manchester, City of Westminster, Maidenhead, Balcombe, Derby, Liversedge, Wickford and Glasgow.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon E-mail
United KingdomLuton Wi-fi
United KingdomWarrington Wi-fi
United KingdomEnfield Town Wi-fi
United KingdomLeeds TV
United KingdomCamden Town Wi-fi
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • Rachael1867 Rachael Morton (@Rachael1867) reported

    @MikesJ11 @sky @SkyHelpTeam Yep ours is stupid price. Keeps going up. We are going to cancel and move to Virgin. Pay less and get BT Sport!

  • Peachey_peache peache (@Peachey_peache) reported

    @SkyHelpTeam I couldn’t, I get told to run checks, then go round and round because there is no further option for me. It tells me to log in for help and I’m already logged in, so I log in again and it tells me to run tests again. Stuck in a cycle

  • Ellis_Hall03 Ellis Hall (@Ellis_Hall03) reported

    The F1 TV direction is ****, lewis on a fast lap after setup changes and they cut to adverts. #F1 #SpanishGP #SkySports

  • kellyallott kelly allott (@kellyallott) reported

    @SkyHelpTeam No problems with sky go but your internet is down again!!! And as I have sky glass no tv nope we are getting a refund!!

  • cjmforshaw Cassius Forshaw (@cjmforshaw) reported

    This new drone angle on the @F1 from @SkySports sucks

  • shellbell1471 💙🦉Shelley🦉💙 (@shellbell1471) reported

    @Dallasuk @SkyHelpTeam Wow that's bad! They are shocking I wish I never went back

  • KrisFox2014 Kris (@KrisFox2014) reported

    **** @SkySports pay for this **** and get ads in the middle of @F1 practise when want to watch the laps!

  • asborich Richieeeeee (@asborich) reported

    @SkyHelpTeam You sent an engineer out months ago who confirmed there was no issue with the line. It is within the sky network. I’d like to understand why you regularly cut by broadband at around 2300. There’s nothing in our contract that says this is a part time service.

  • kellyallott kelly allott (@kellyallott) reported

    @SkyHelpTeam I have tested it yes and this is not the 1st time this has happened, I had an engineer then who told us that it was down to something you were trying to fix, and a couple a weeks later same issue again! It also appears there is a lot of people locally complaining now

  • Kezza_Jackson Kieran Jackson (@Kezza_Jackson) reported

    @SkyHelpTeam It then says I have an on-going issue, then directs me to book an engineer. I will book the engineer to have a look

  • Katistudentmw Kati Reed (@Katistudentmw) reported

    @SkyHelpTeam No - I think you’re misunderstanding. I can’t sort it out via ‘help’ sections, and I’ve already booked an engineer as suggested when the outage started on Friday morning! I’d like you to sort out the problem which has led to the outage across the whole area! ASAP!!

  • DJisatwit Dan (@DJisatwit) reported

    @MikesJ11 @sky @SkyHelpTeam Ours was. Rang up, threatened to cancel, same package at £67

  • Dallasuk Tracy Ann Wilmott 🌟 (@Dallasuk) reported

    @shellbell1471 @SkyHelpTeam When my mum was dying i had issues with all my sky stuff. They told me time after time it was my equipment. So got a new landline, new filters & new router. Still got **** service, intermitant phone & internet coverage. Lost off internet & no dialing tone on the phone.

  • Peachey_peache peache (@Peachey_peache) reported

    @SkyHelpTeam This is your ‘official support’?

  • ryanash011 Ryan ashby (@ryanash011) reported

    @SkyHelpTeam Hi, we have awful Internet speed in ct2 (kent) Any idea what the issue is, happens often in our area

  • StevieWotsa WotsaWonder (@StevieWotsa) reported

    @CarlBarnard15 @SkySports Has much as you or we all hate it it works. I didn't think they were that bad when we played them at home park we were just poor that night, If we played that style and everyone hated it we would relish it and laugh about it. Swings both ways.

  • Dallasuk Tracy Ann Wilmott 🌟 (@Dallasuk) reported

    @shellbell1471 @SkyHelpTeam Threatened to leave them after 6 months of complaining. Next day engineer at the door. Turns out we had 139 faults on the line WTF. Got a fiver of my final bill for the inconvience but no apology :( That was 10 years ago will NEVER go back to them. Good luck ***.

  • superterrier Mark@Madonna (@superterrier) reported

    BIG NEWS!!!! The FA have decided to cancel the Championship Playoff Final 2022 due to the fact @SkySports want Nottingham Forest in the Premier League and don't want to take the risk of Huddersfield Town winning #UTT

  • shellbell1471 💙🦉Shelley🦉💙 (@shellbell1471) reported

    It's been a week now. Not heard from an engineer and yet again my Internet has gone down. Really not happy at all @SkyHelpTeam.

  • NumberTenCat St Larry 😇 🍔🍟🥓🍳🥒🍅🥗 (@NumberTenCat) reported

    Does anyone know why the @SkyHelpTeam has the word help in their title? My phone line has been down for over three months and I'd like some actual help resolving it, not an expert virtual assistant who can never help Thanks

  • Peachey_peache peache (@Peachey_peache) reported

    @SkyHelpTeam I end up going round in circles when I try the signal test, then it makes me go back and do it again. It’s made difficult so people give up because you guys are limited staff and get overwhelmed. Not accessible to most people.

  • BrownKaiser123 kaiserbrown🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@BrownKaiser123) reported

    @SkyHelpTeam Whats the point of that? Ive told you the problem

  • paracambriar Mike Mickey (@paracambriar) reported

    @SkySports W series is no challenge for Chadwick even if she has the worst car on the grid

  • MattUpNorth1 Matt (@MattUpNorth1) reported

    @SkyHelpTeam Also, your link is sending me to a Microsoft login

  • kellyallott kelly allott (@kellyallott) reported

    @SkyHelpTeam How long do you expect there to be issues for?

  • JacquiMorganF1 Jacqui Morgan 💛💙#StandWithUkraine💙💛 (@JacquiMorganF1) reported

    Why is the @SkySports app so bad? Keeps lagging and picture going blurred Can you sort it 🙏? #WSeries #F1

  • TheReluctantSo1 The Reluctant Socialist (@TheReluctantSo1) reported

    Hey @SkySports who decided to cancel your football channel and replace it with Sunderland fan tv? Seriously, football is a game played between 2 teams of 11 players, Wycombe are in this final too so why the Sunderland fan club in the studio, pitch side? (I’m not a Wycombe fan)

  • mayarosedodd 𝕸𝖆𝖞𝖆 🦋 (@mayarosedodd) reported

    @SkyHelpTeam thanks becca, but this doesn’t resolve the fact that i am paying for a service i am not receiving, the internet is turning off every few minutes. what am i supposed to do?

  • redchris1971 Chris Mitchell💙 (@redchris1971) reported

    @SkyHelpTeam Thanks Claire, appreciate it’s not your issue, just disappointed that they whole of yesterday Sky help denied there was an issue, made me waste hours of time being told to carry out numerous tests, ring and wait for hours - then today ‘there’s an outage’,

  • SmithWendie wendie smith (@SmithWendie) reported

    @SkyHelpTeam my sky Atlantic has disappeared after changing my contract. Can you help?