Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (60%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Larbert, Motherwell, Oldham, Caerphilly, Southwark, London, Hackney, Birmingham, Bury St Edmunds, York, Bristol, City of Westminster, Truro, Glasgow and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 Larbert |
TV | |
| Motherwell |
Phone | |
| Oldham |
Total Blackout | |
| Caerphilly |
Internet | |
| Southwark |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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ab
(@Ab23345522) reported
@SkySports We pay to see football not **** gestures.... But taking a knee that's an insult to the guy who the police kneeled on his throat just get over yourselves and concentrate on your job football
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Suzanne
(@bessieboo23) reported
@SkyHelpTeam @allanrobbins Hi Allan I’m in BR2 also, obviously we’ve already done the tests as we know there’s an outage 🙄 sounds like we know more than they do!
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Lid 🏴🇪🇸🇮🇪
(@Lid_Sheehan) reported
@SkyHelpTeam No because there is an outage in my area!!!
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Allan Robbins
(@allanrobbins) reported
@SkyHelpTeam hello. Has the broadband gone down AGAIN in the BR2 area?
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samantha
(@flyinbogwhoppit) reported
@SkyHelpTeam Not thinking I'm deffinatly leaving I'm bot getting the service I'm paying 4 I haven't been able to play ps now 4 months as my Internet goes below 5 riddiculess I can't even watch films as no speeds and u expect me 2 stay not likely
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Alexis Eleftheriou
(@alexis_elef) reported
@SkyHelpTeam Hi. Is there a problem in the Hayes Bromley area? Broadband and phone line is down. This is the 2nd time in 2-3 weeks this has happened and last time was down for 48 hours. Not great.
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Luke G
(@lgoodland) reported
@SkyHelpTeam Please don’t insult my intelligence with a copy and paste reply that you’ve sent to masses of customers. You know you had a massive outage last night and it’s nothing to do with my line.
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Lid 🏴🇪🇸🇮🇪
(@Lid_Sheehan) reported
@allanrobbins @SkyHelpTeam Im in BR4 with the same issue so suspect yes. 2nd time in as many weeks 🤬
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Katie Wells
(@katiebonniew) reported
@SkyHelpTeam There has been a wider issue detected - a few weeks ago it was gone for 2 days. We’re paying for the BT wifi hotspot so that we are able to work. Do you have a timeline for when this will be fixed?
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Suzanne
(@bessieboo23) reported
@SkyHelpTeam hi. Apparently there’s an outage in BR2? In the middle of an important zoom call - can you give any further info please?
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Marcus W
(@NewMarston104) reported
@SkyHelpTeam Problem with Olympics on Eurosport. For last few days extra sports have been available by pressing i button on Sky remote as per instruction on screen. Today’s instruction is red button which then shows a page that says Sky Sports Arena and reverts to basic Eurosport
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lei ♡
(@Leighla) reported
@SkyHelpTeam yea it was back up but it took 2 hours or so. I wasnt even aware there was a ‘national’ problem nobody mentioned it well enough.
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Allan Robbins
(@allanrobbins) reported
@bessieboo23 @SkyHelpTeam It really annoys me when the people on the Twitter team just send a standard response. I know they’re not responsible for the outage but they should take ownership of their replies rather than just trying to fob people off with cut and paste replies.
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C0ystillidie
(@Bringbackharry) reported
@LastWordOnSpurs @SkySports He's jus come back from holiday and doing what everyone else has to...,SELF ISOLATING.....day 2 day 5 paid release.its not to force a move,its to stop covid spreading if he got it Sky can **** off
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Trevor Lloyd
(@Trevorlloyd92) reported
@Superspurs131 Sucks. Skysports **** themselves into a coma about it as well... weakens the entire league
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Vivy Randolph 😻🇬🇧🏴👩❤️👨 🌈
(@Vivy1981) reported
@SkyHelpTeam Well perhaps take it off your website where it says you can cancel a home move online then.
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Tom (MR T)
(@BaggiesTom1) reported
@SkySports Stupid decision
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Sebastiaan Ros
(@SebastiaanRos) reported
@SkyHelpTeam Yeah it seems to be working again. Guessing there was an outage in the Birmingham area? Fingers crossed it stays this way!
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Keensoy
(@Compadre1224) reported
@BBCSport @SkySports Like many peoope, I used to respect the BBC, but no longer do. The hatred BBC shows to women and children in effectively supporting abuse of various forms to women and children, partly in support of woke culture, is reprehensible
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Giovanna
(@GRLS0903) reported
@SkyHelpTeam @katiebonniew There’s an outage in the whole area so why are you advising her to waste her time.
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Giovanna
(@GRLS0903) reported
@SkyHelpTeam Sky outage in BR2. The last time this happened two weeks ago it lasted over 24hrs. Is there an ETA? People are working from home and need to let their bosses know what’s happening.
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Brian Johnson
(@BrianJo99808065) reported
@SkyHelpTeam broadband down in London Bridge area? This keeps happening… What is eta ?
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amy-elizabeth
(@AmyElizabethRx) reported
@SkyHelpTeam how can I cancel my whole sky package?
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Maggie Holland
(@magacious) reported
.@SkyHelpTeam Broadband down in SS9. No info as to how long fix may take - can you advise please? Thanks
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carly
(@carleshaarmani) reported
@SkyHelpTeam why is your wifi so crap?????????? 😕
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Luke G
(@lgoodland) reported
@markhodsoll @SkyHelpTeam You’re not alone Mark. Last night there was a major outage around 2am across the entire country and they’re not even admitting it. This is continually happening now. Like myself, probably worth moving ISP, I’m going back to BT who I never had any issues with.
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Fuchsia Curry
(@FC_Deepbridge) reported
@SkyHelpTeam broadband down in Sw12 - any chance of an eta of it being fixed??
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Mark Davidson💙
(@MarkDav29495983) reported
@SkySports My two years is up in December and then I’m out👍 I will stay up on Saturday for MOTD and watch the 10 mins of half half decent action? Instead of the 90 mins of dross full of diving and **** VAR decisions and awful commentary👍 got shot of BT and Sky your next👋👋👋
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Hayley
(@Hayley62229788) reported
@SkyHelpTeam Can you tell me if there’s a known issue in my area as I don’t have the time right now to spend ages trying to speak to someone at Sky on the phone however if it’s just my broadband I’ll then have to!
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Tall Paul
(@paulspan001) reported
Where’s the @SkySports outrage? Where’s the @GNev2 outrage? Where’s the @GaryLineker outrage? City and their Arab owners ruin our game but it doesn’t seem to concern you but the European Super League..oh no, that would be terrible for football. Wonder why there’s no outrage here?