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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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If you are having issues, please submit a report below.

Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 55% Internet (55%)
  • 18% Wi-fi (18%)
  • 15% TV (15%)
  • 6% Total Blackout (6%)
  • 4% Phone (4%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Hammersmith, Manchester, Croydon, London, Royston, Tamworth, Welling, Leeds, Barnet, Hamilton, Trowbridge, Norwich, Smethwick, Batley, and Rochdale.

CityProblem TypeReport Time
Hammersmith Wi-fi 2 hours ago
Manchester Wi-fi 2 hours ago
Croydon Wi-fi 4 hours ago
Manchester Phone 5 hours ago
London Internet 6 hours ago
Royston Internet 6 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • absdeakin
    Abs (@absdeakin) reported

    @SkyHelpTeam I’ve been sent an email to say debt collectors are going to be sent as I didn’t send a box back. I was told on the phone the charge would be waived because of my traumatic exceptional circumstances. Please help

  • ianscott0708
    Ian Scott (@ianscott0708) reported

    @JimmyAfc92 @SkySports Volume down

  • cre8tive_typ3
    conraddesign (@cre8tive_typ3) reported

    @SkySports not been told I needed tnt to watch HBOMAX sport, very poor of you.

  • arsenalprop
    #UpTheGuns (@arsenalprop) reported

    @PLCPolice Because if this fact surfaces, the 'rivalry' skysports are trying to create would be dead, which means money goes down brrrrrr. Ofc they don't want that.

  • CloinAFC
    . (@CloinAFC) reported

    A kick off on a Monday night is a ******* joke. All the players bringing their kids out at 10:30pm is disgusting. People have to get home and will leave early. **** the corruption of the premier league and this is 100% on @SkySports

  • jeayse_jay
    jeaysejay (@jeayse_jay) reported

    @SkySports From 19 points down 🔥🔥

  • sdm1508
    s (@sdm1508) reported

    @SkySports He's changing the narrative. If they don't win the league, it's because of bad decisions. Why don't the journalists and people in the press conference ask him about his thoughts on his player headbutting people.

  • liamhilldesign
    Liam (@liamhilldesign) reported

    @SkySports It is awful, even the drivers know it.

  • site_broke48031
    This site is broken (@site_broke48031) reported

    @SkySports He needs putting down this bloke. He’s not well.

  • Bunnyaimee
    👸🏼Aimée👩🏼‍🦽🐇 (@Bunnyaimee) reported

    @SkyHelpTeam Im getting REALLY frustrated. I've had nothing but issues with your 'fast fibre' since your unhelpful engineers put it in, when i try to get help, i just get an AI bot on your site, and it refuses to put me through to an actual person, when i need to discuss this!

  • CougarDychen
    kim jenkins (@CougarDychen) reported

    @SkyUK hi I have a problem with my sky glass channel 4 is not working at all not even showing up on the TV guide can you help

  • Phoebetigs
    Phoebetigs (@Phoebetigs) reported

    @SkySports Down to the Owners and the way they run the Club not the manager

  • Mrmojorisin55
    Riçe ⚒⚒⚒⚒ (@Mrmojorisin55) reported

    @SkySportsBoxing @SkySports Both poor fighters

  • EllisPrince4
    Ellis Prince (@EllisPrince4) reported

    @SkySports hi, could someone help please? I’m trying to watch the Nottingham Forest game on main event but it’s only showing 2011 Barcelona instead #nffc

  • pindog9
    Damon Miles (@pindog9) reported

    Absolute **** show. Don’t ever tell me that the game hasn’t gone! @SkySports you are a disgrace and @premierleague you are worse than that

  • AlexWinter1998
    SoccerJers (@AlexWinter1998) reported

    Remember when all they did on this channel was **** @ManUtd off every day? Not as much **** to spew out anymore from Sly Sports. @SkySports @SkySportsNews #skysportsfc

  • AmbitiousOutsi1
    Ambitious Outsider #VoteReformUK 🇬🇧🇮🇱💚🤍💜 (@AmbitiousOutsi1) reported

    @SkyHelpTeam @skytv my Sky+ box appears to have lost several channels ie. "Not receiving a signal" message. I have just restarted box - it made no difference. Channels affected, for example. are ITV1 and GBNews. Any suggestions?

  • woolfall56163
    Wesley Damian Woolfall (@woolfall56163) reported from Lymm, England

    Hi @EE some time @SkyUK did work with @SamsungMobile it does not work for something not understand why hope sky fixing errors & problem i hope ?

  • Paul_da_Rita
    Paul da Rita (@Paul_da_Rita) reported

    @martins_gerry I think @skysports need to get Dermot down to @Specsavers and quick!

  • R4GN4RSS0N
    T (@R4GN4RSS0N) reported

    @Arsenal @premierleague ******* disgrace bowing down to the abysmal organisation which is @SkySports

  • Theblueshub24
    The Blues Hub (@Theblueshub24) reported

    they never should have got to that position where he could leave." ~ @SkySports

  • JBAfc73
    Jon Braz (@JBAfc73) reported

    @Arsenal Absolute disgrace. @SkySports proving once again they don't give a **** about fans! Do us all a favour and get out of our sport!

  • Lionessxxxx1969
    @Lionessxxxx (@Lionessxxxx1969) reported

    @SkySports Same **** Sky Advert. **** knows how many times I've blocked it. Muted it and saidxI font like it but they still keep shoving on my account. Wankers.

  • Ashley38079807
    Ashley (@Ashley38079807) reported

    @SkySports The way he talks anyone would think it only happens to Arsenal- I’ve lost count of the number of times Bournemouth have had bad decisions v them which have cost points

  • OlasunkanmiDc
    Winstein.DC (@OlasunkanmiDc) reported

    @SkySportsWSL @SkySports Damn

  • Wilko_666
    Ste Wilko (@Wilko_666) reported

    @Oily60842708 @SkySports You think the issues were engine based?

  • GioparkZ
    GioP13 (@GioparkZ) reported

    @SkyHelpTeam Absolute worst thing ever trying to log in to the ‘free’ Disney Plus service. Trying to accept/consent to terms on your yahoo website doesn’t work then 30 mins of messing about trying to link and activate my sky account with the Disney home page. Useless.

  • FSGS_Joe
    Joe (@FSGS_Joe) reported

    @SkySports I've been watching F1 since the 70s, and this era is the worst I've ever seen.

  • afc_ed
    Ed AFC (@afc_ed) reported

    Spreads his legs for the company most responsible for destroying the experience of travelling fans. Horrible mercenary. Will SkySports keep you on as Neville’s fluffer once City are no longer relevant?

  • JohnScu86493132
    John Scully (@JohnScu86493132) reported

    @SkySports Bring back the old era instead of this new crap 💩