Is Sky having an outage?

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

 Problems detected at Sky

Sky problems in the last 24 hours

Sky Outage Chart

October 21: Problems at Sky

Sky is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • ▪ Internet (66.98%)
  • ▪ TV (19.96%)
  • ▪ Phone (5.97%)
  • ▪ Total Blackout (4.48%)
  • ▪ E-mail (2.61%)

Sky Comments

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Sky Issues Reports

Latest outage, problems and issue reports in social media:
  • RoyalFlush_Grp
    RF-Group Media (@RoyalFlush_Grp) reported

    @skyhelpteam - 1 hr on the phone to your tech and I still don't think he understands there's a problem! #Awful #NextCallIMakeIsToCancel

  • joe_rlangley
    Joe Langley (@joe_rlangley) reported

    @SkyHelpTeam Gloucester - problems? Down to 0.25mbps/ barely connecting. Lights green on hub

  • Floodyid16
    James Flood (@Floodyid16) reported

    @SkyHelpTeam u customer service is disgusting absolutely no help whatsoever will be considering cancelling my full package

  • carolyn_carazaj
    Carolyn (@carolyn_carazaj) reported

    @SkyHelpTeam. Hi is there a problem with internet in Sevenoaks - we cannot get connected

  • Sean_Classic
    Sean (@Sean_Classic) reported

    @SkyHelpTeam I'll remember that when I'm calling to cancel my package I'll be sure to let them know that CL and the help team are the reason why!

  • QLOSEone
    Zander (@QLOSEone) reported

    @SkyHelpTeam Broadband has been down entire day. Is there something wrong with Tooting? Rather irritating.

  • Sean_Classic
    Sean (@Sean_Classic) reported

    @SkyHelpTeam @cgeddes .. asking and still no reply. Where can i complain about the God awful customer service from the Sky Help team?

  • Sean_Classic
    Sean (@Sean_Classic) reported

    @SkyHelpTeam @cgeddes I have a problem I reported to you 4 days ago. Still no reply. But an NFL game takes precedence. Which you even managed to get wrong?

  • Fazzinho1985
    Ben Farrington (@Fazzinho1985) reported

    @_PaulJamesCox_ @SkyUK @OpenreachGB @virginmedia Unbelievable honest I thought I’d give them a go as “they can’t be that bad” turns out they are. No apology or any call to say anything.

  • Sean_Classic
    Sean (@Sean_Classic) reported

    @SkyHelpTeam @JimboNorwood Fuck your loyal customers for 15+ years with your problem. The air date of Gomorrah season 3 is more important! No wonder your servive sucks

  • Sean_Classic
    Sean (@Sean_Classic) reported

    @SkyHelpTeam @virginmedia What does that say about Sky, their customer service and their help team when @virginmedia replied to me before you did?

  • PassTheProsecco
    Lisa (@PassTheProsecco) reported

    @SkyHelpTeam I have no sound since I lost signal this morning, restarting is not helping?

  • PassTheProsecco
    Lisa (@PassTheProsecco) reported

    @SkyUK I have no sound at all - I've tried restarting several times? Please help

  • lancasterb
    Mr Lancaster (@lancasterb) reported

    830 sky text:no wifi 1530 sky text:wifi now working no its not 1540 phone sky: sorry problem engineer will come in 9days @SkyHelpTeam clowns

  • rishisharma270
    Rishi Sharma (@rishisharma270) reported

    @SkyHelpTeam help please my internet is down

  • rishisharma270
    Rishi Sharma (@rishisharma270) reported

    @SkyHelpTeam help please my broadband is down

  • devildeano
    Mark Dean (@devildeano) reported from Weston-super-Mare, England

    @SkySports your score center app is shockingly slow.... goals go in and have to wait 20 mins to get anything... time to uninstall

  • and67k
    andy kealey (@and67k) reported

    @skysports Cheating should never be rewarded, teams should have Pts taken away when players blatantly dive

  • johnhiggins3
    john higgins (@johnhiggins3) reported

    @SkyHelpTeam i would to cancel my sky broadband please

  • kris_hullfc
    Kristian Lowe (@kris_hullfc) reported

    @MatchroomBoxing @SSEBelfastArena @SkySports Apart from the main event it's more shite been served up. Warrens show tonight beats this hands down #boxing

  • TerryDeath
    Terry Death (@TerryDeath) reported from Rayleigh, England

    @SkySports Friday Night Football is a crap idea. Football Fans travelling home with pissed up commuters is a bad idea @premierleague

  • Floodyid16
    James Flood (@Floodyid16) reported

    @SkyHelpTeam currently on the phone to one of your advisors with a problem regarding 1 of my sky boxes, and being told I either have to

  • wtfdom
    dom// (@wtfdom) reported

    @SkyHelpTeam What's the point in this Twitter if you don't actually help anyone? I pay for 40 down why am I still getting 3mb?

  • raymonds876
    raymond strange (@raymonds876) reported

    @SkyHelpTeam HELP! I've got awarded Metallica tickets for tomorrow and want to know if they are full tickets or just backstage please!

  • SugarGretel
    Gretel Armstrong (@SugarGretel) reported

    I wonder if @BBCMOTD & @SkySports will mention Cabaye awful challenge on Yedlin today? Red card offence #NUFC

  • christsm61
    Christopher Smith (@christsm61) reported

    @SkyUK Well trying to helps 90 year old neighbour who’s box has been down to2 days and all I get is pay £60 to see what happens.

  • megans83
    Megan (@megans83) reported

    @SkyHelpTeam hi can someone help me in regards to a question about Metallica tickets we've been awarded please?

  • Charlieban85
    Charlie (@Charlieban85) reported

    Extremely disappointed with @SkyUK Cannot get anywhere with the technical team. Quick taking my money but won’t provide me with service !!

  • NikkiLeanne_x
    Nikki Parke (@NikkiLeanne_x) reported

    @SkyUK is an absolute disgrace. Only had the service a month and have paid out nearly £80 how is this even possible #confused #moneygrabbers

  • TUFFflyfish15
    TUFF flyfishing (@TUFFflyfish15) reported

    @SkySports the commentators on the Glasgow vs Leinster game are bloody terrible! actually spoiling the game get bet commentators!

  • mysterious1704
    Zane Julien (@mysterious1704) reported

    @SkyHelpTeam In Dublin,technical fault and dish problems. Know whats going on?

  • GregR0046
    Greg Roberts (@GregR0046) reported

    @SkyHelpTeam are u aware of broadband issues in the Renfrew area, scotland?

  • PDPLD4
    D Peoples (@PDPLD4) reported

    @SkyHelpTeam It's nothing to do with the make of the phone it's to do with your network settings at your end. Why don't you know this?

  • Sean_Classic
    Sean (@Sean_Classic) reported

    @SkyHelpTeam I've been a customer for 15+ years and can't get a response to my question. Maybe it's time to cancel and move to @virginmedia

  • mr_marc_rogers
    Marc Rogers (@mr_marc_rogers) reported

    @SkyHelpTeam @ThreeUK thanks to either a shit Sky go app or usual shit network from 3 I've missed 3 of 5 goals trying to watch Chelsea game

  • thecultofvhs
    cultofvhs (@thecultofvhs) reported

    @SkyHelpTeam could really do with some help downgrading my package but seems impossible to get through. Really need to talk to someone!

  • vipinjpillai
    Vipin J Pillai (@vipinjpillai) reported

    @SkyUK your tech support team lacks in training in technical and customer facing #skybroadband

  • Tweeky33
    Tweeky (@Tweeky33) reported

    @SkyHelpTeam when are you going to create something that stops my sky signal being lost the second a bird farts near the dish? #frustrated

  • xSophieMariexx
    Sophie Marie Gale (@xSophieMariexx) reported

    @SkyUK never fail to disappoint with their horrendous customer service and mis-selling of products #timewasters

  • juli_mcn_
    JMcn (@juli_mcn_) reported

    Absolutely shocking customer service from @SkyHelpTeam @SkyUK 2day doing nothing to help loyal customers

  • PaulHarrisonUTD
    Paul Harrison (@PaulHarrisonUTD) reported

    @SkyHelpTeam Starting to lose patience with your connection issues now with MUTV. I pay an extra amount per month and it always cuts out!

  • juli_mcn_
    JMcn (@juli_mcn_) reported

    Absolutely shocking customer service from @SkyUK doing nothing 2 help customers who have been loyal 2 them @SkyCorporate

  • awalmsley11
    Engineer Walmsley (@awalmsley11) reported

    @screwlabour @SkySports You think that's bad? I don't use tv but need a tv license for SkyGo. That is batshit insane.

  • jerryhat
    jerryhat (@jerryhat) reported

    Please get #skygo working on FireTV/other platforms, @SkyUK - I pay an awful lot for your service and want the ability to watch how I want

  • KevinGodkin1
    Kevin Godkin (@KevinGodkin1) reported

    @SkyHelpTeam What has caused the problem?

  • ruthjweatherill
    Ruth Weatherill (@ruthjweatherill) reported from Stockton on the Forest, England

    @SkyHelpTeam why can’t I cancel my cinema subscription online - I don’t want to have to ring anyone

  • _PeterCherry
    Peter Cherry (@_PeterCherry) reported

    @SkySports billion pound business and 2 decent commentators can't be hired, fuck me

  • Stevejm_Britton
    Steve Britton (@Stevejm_Britton) reported

    @C7_Tux @bcfctweets @SkySports Likewise I'm £80 down as having to book extra train tickets back as I'm @ a gig in Sheffield on Fri night(Dad was going to drive up on Sat!)

  • markslade71
    Mark (@markslade71) reported

    @SkyHelpTeam 2/2 all other Sky channels unaffected. Why am I paying for a service I am unable to watch??

  • DinoCostantini
    Dino Costantini (@DinoCostantini) reported

    @BTCare @SkyHelpTeam By the way, any reason why network speed dropped from 15-18Mbps to 8-10Mbps? Did your guy install a time machine and I'm back in the 90s?

  • JimJamTPM
    JimJamThePianoMan🎃 (@JimJamTPM) reported

    @SkyUK please reply to your customers because you're only proving that you're not very good! Give me what I'm paying for #ripoff #shit

  • kalpeshmashru
    Kalpesh Mashru (@kalpeshmashru) reported

    @SkyHelpTeam can we please have an update? It’s been over 6 hours without the service

  • alexcorwinhbat
    Alex Corwin (@alexcorwinhbat) reported

    I would object to paying £65 and waiting 2 weeks for a @SkyUK engineer a lot less if Sky Go wasn't unbelievable shit.

  • DinoCostantini
    Dino Costantini (@DinoCostantini) reported

    @BTCare @SkyHelpTeam Paula, as I wrote already, my line was particularly bad this morning, and I also asked you to stop running your weird experiments.

  • KevinGodkin1
    Kevin Godkin (@KevinGodkin1) reported

    @SkyHelpTeam Please can you provide an update immediately. Have had no phone service nor broadband since overnight. Thanks

  • StuartdeSouza
    Stuart de Souza (@StuartdeSouza) reported

    @blade_on_tour @SkyUK Hope so craig. Still way overpriced. Pay for the service but expected to pay for loss of service too.

  • redsoxbrit64
    Kevin Stewart (@redsoxbrit64) reported

    @NOWTVSport @SkySports @ChelseaFC @WatfordFC It would help if nowtv actually worked

  • brozz1e
    Paul Brosnan (@brozz1e) reported from Rochester, England

    @SkySports really making something over a super slow motion decision for a "Controversial" corner. Get a grip Smith & Parry.

  • blade_on_tour
    Dennis (@blade_on_tour) reported

    @StuartdeSouza @SkyUK Hahaha cheeky fuck!!! In all seriousness that's not good when u pay all that. To be fair sky r class though and hopefully sort it

  • blade_on_tour
    Dennis (@blade_on_tour) reported

    @StuartdeSouza @SkyUK Hahaha cheeky fuck!!! In all seriousness that's not good when u pay all that. To be fair sky r class though and hopefully sort it

  • lndnkayjay
    KJH (@lndnkayjay) reported

    @SkyHelpTeam Whats the latest on the fix for south woodfood/woodford/buckhurst hill area?

  • ajsjrntbrne
    Lewis Moss (@ajsjrntbrne) reported

    @SkyHelpTeam Fuck me 5 hours and still nothing. Fucking useless

  • oisd
    bombboy (@oisd) reported

    @SkyHelpTeam Your PMs are pointless. I know there was a storm. Sky not doing enough to fix issues. I'll be cancelling as soon as my contract expires Nov

  • AlexLeeCorbett
    Alex Corbett (@AlexLeeCorbett) reported

    Why is sky broadband so awful! #Sky #broadband #internet #scam @SkyHelpTeam

  • PerryWild1
    Perry Wild (@PerryWild1) reported

    @SkyHelpTeam once again error message when I try to watch on my laptop. Shocking service

  • AriffK_88
    Ariff Kabir (@AriffK_88) reported

    @SkyUK why does the stream on your sky go app always go to shit as soon as a game kicks off? It's pathetic.

  • ShaneMiller92
    Shane Miller (@ShaneMiller92) reported

    @SkyHelpTeam I'm so disappointed in your service and it hasn't even started property yet!! Can someone help me?

  • Seungnyang89
    David Langley (@Seungnyang89) reported

    @SkyHelpTeam Sky VIP app never sends me any notifications so I never know when tickets are being released? Can you help please?

  • ScottTweeets
    Proud To Be 🇬🇧 (@ScottTweeets) reported

    @justinpossible2 @CJS230443 @SkyHelpTeam I'm replying to a sky post. If you can't add anything productive, climb back in your hole because you're boring as fuck.

  • dobo99
    Ian Dobson⛳ (@dobo99) reported

    @SkyHelpTeam hi, supposed to have had my broadband activated yesterday, still not working and no dial tone at master socket

  • ScottTweeets
    Proud To Be 🇬🇧 (@ScottTweeets) reported

    @justinpossible2 @CJS230443 @SkyHelpTeam A bit of wind is affecting their services. So because my TV isn't down, do people like me just stay quiet? Don't be silly.

  • AntneeC
    Anthony Chambers (@AntneeC) reported

    So the @Eurosport_UK/@SkyUK/@WorldSBK combo screws up again. Where's the series link? How is this still a problem?

  • DinoCostantini
    Dino Costantini (@DinoCostantini) reported

    @BTCare @SkyHelpTeam, is your support team as bad as this? I had to fight for 2 days just to get the line tested.

  • justinpossible2
    Justin (@justinpossible2) reported

    @ScottTweeets @CJS230443 @SkyHelpTeam Well sky’s post is about the tv, not the Internet. And every company have the exact same issues, that’s why they all have customer services.

  • ScottTweeets
    Proud To Be 🇬🇧 (@ScottTweeets) reported

    @CJS230443 @justinpossible2 @SkyHelpTeam There are many other companies who don't have the same problems...ask people who have different providers. Sky have a shocking record.

  • CJS230443
    Colin J Spencer (@CJS230443) reported

    @SkyHelpTeam Been having multiple dropouts this week. Is it maybe related to Router software updates for the inbedded security issue as well as weather?

  • tjkasylumTv
    tjkasylumJoker (@tjkasylumTv) reported

    @BTCare @SkyUK I’m not using wireless because it’s awful but it’s still keeps disconnecting me Frustrating to fuck losing money on Fifa now wtf !!!!!

  • segalmark
    Mark Segal (@segalmark) reported

    @SkyHelpTeam Been down since at least 7am so nearly five hours. Please get this fixed

  • TobiasHall
    Tobias Hall (@TobiasHall) reported

    @bt_uk @btsportfootball @btsport @SkySports @SkyUK So I’m paying more to watch less. When will the Chelsea game be played? I can’t watch the build up?? @BTCare help please.

  • charlie182010
    ... (@charlie182010) reported

    @SkyUK my router broke and u told me I had to pay to replace, so I left sky now u want it back as it belongs to u. So why did u not fix it