Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 26: Problems at Sky
Sky is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Southwark, Greater London, Braintree, Stratford-upon-Avon, Glasgow, Blackburn, Barnsley, Dartford, Cork, Sheffield, London, Worcester, Manchester, Leicester and Gillingham.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
Internet | |
| Paddington |
Internet | |
| Southwark |
Internet | |
| Greater London |
Internet | |
| Braintree |
TV | |
| Stratford-upon-Avon |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Sydø_Øffìcîål
(@sydo_official) reported
@siphillipssport @SkySports @Chels_HQ Recycling **** ..aint getting fooled man
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Abdou
(@abdou_Drame10) reported
@siphillipssport @SkySports @Chels_HQ Damn
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Toby Williams
(@TWilliamsgx02) reported
@SkyHelpTeam That doesn’t help the fact it wasn’t ready last night though does it? It aired yesterday morning, you had all day and it still wasn’t there. I now haven’t seen it and have to spend the day avoiding all the spoilers…. Not good enough
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Nigel Cox M0NYG
(@nige8021) reported
Did anyone else have problems with the audio on Sundays episode of “The Warship; Tour Of Duty” ? Just watched it and at around 30 mins in all audio stopped and only returned 10 mins from the end @BBCMonitoring @SkyHelpTeam
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Burre
(@Benjimannen1337) reported
@Emma_Obi1 @ArsenalBuzzCom @SkySports Yes and same for Arsenal whats the issue? He is a solid backup choice. You are acting like Partey is injured already ffs
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Jade
(@Jadeeeyyy) reported
@jlgallagher11 @SkyUK Going over to them after this contract. It’s shockingly bad
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Matthew
(@Villasince82) reported
SkySports News is awful. You have Tony Pulis outing himself as a huge Xenophobe and the guy at Spurs training ground constantly calling Atletico Madrid Athletico…. ******* clowns all over that show.
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PSP
(@PerSungPark) reported
@siphillipssport @SkySports @Chels_HQ Such a stupid take. Why would you report on this? Its a blanket statement they have no clue about, but OFC we are doing everything! Except we’re not, because we’re dealing in installments and getting **** all progress. Doing everything my ***
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chelseathink
(@chelseathink) reported
@ScouseShels @SkySports WTF are you on about? Clueless.
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SDC1
(@SDCForeverMe) reported
@SkyHelpTeam Yes, did al of that. Looking at the community, its a known issue
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Ryan Jordan Clark
(@RyAnJoRdAnClAr4) reported
@SkyHelpTeam Out of interest could you possibly fix your broadband? Playing online practically impossible, can be the only one online in the house and still get 200+ms spikes to 1,000+ms. Sort it out, upgraded to SkyQ for “Better quality” better quality my ***
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Steve Lythgoe
(@steveaustin74) reported
@SkyHelpTeam It’s saying all good on my mobile data, obviously there is an issue as I cannot use wifi at the moment
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Popcorn
(@PopcornWigster1) reported
@SkyHelpTeam @dazpeo Just send the poor guy a newer box, amount of money it costs for sky it’s the least you could do
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Steve Lythgoe
(@steveaustin74) reported
@SkyHelpTeam having issues with broadband, keeps going off intermittently. Is there a fault ? Thanks
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Espie Woo
(@EspieWoo) reported
@ArsenalBuzzCom @SkySports He was never for sale
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Ryan Jordan Clark
(@RyAnJoRdAnClAr4) reported
@SkyHelpTeam Fix your fkn broadband. Don’t know how many times I’ve complained about your upload & download speed, playing online is practically impossible, streaming on sites like; Netflix, Disney+, Amazon buffer like ****. Sort your **** out!
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CRAIG BOON
(@BOONCRAIG) reported
@SkySports Dean Saunders yrs back, when he took a throw in against the keepers back and scored, everyone said quick thinking, now this is bad sportsmanship, give your head a wobble
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Roy Perreault
(@halancivin26) reported
@GurmukhJheeta @SkyHelpTeam Talk to @DarcyDrollinger they helped me when support services wouldn’t help me🥺..
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Tom Jennings 🇺🇦
(@tomjennings) reported
@moonaldoodaldoo @SkyHelpTeam Even a cynical sales pitch for some upgraded package would be better than the literally zero proactive communication we received to explain our >24h broadband outage. Baffling.
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Ryan Davies
(@RyanCDavies) reported
@SkyHelpTeam For a flagship show on your premium service it’s bad form, you clearly annoyed a lot of customers last night, make sure this doesn’t happen again.
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Ekonyu Pius
(@EkonyuP) reported
@mrpell86 @Chels_HQ @SkySports Now this is a big problem. Havertz is not really the best, doesnt have a favored technique, neither is Sterling good, he has missed a number for City. Perhaps Felix or Mudryk, considering Mudryk took for his previous club. Felix, never seen him take one
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Samantha Odey
(@samantha_odey) reported
@SkyHelpTeam Was wondering if u can help? So I placed an order for 2 phone this morning signed the both credit agreements the upfront cost was taken but then received email to say mail to say it 2as cancelled then had another to say they'll be In touch when things are up and running?
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🌑
(@uc_hih_a) reported
@AkanjiSZNX Guess who went on skysports To say **** about the club And refused to sign a fan jersey? 😱
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JudgeSweeny
(@judge_sweeny) reported
@SkyHelpTeam Unbelievable situation-can't get txt or call on SIM.Old address on record so can't get new SIM-want PAC-can't get as CANNOT PASS SECURITY AS I DON'T HAVE SKY TV!-something v.wrong here,last time security code sent by email-why not this time-crazy. Phone useless! HELP
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roy pavett
(@PavettRoy) reported
@SkyHelpTeam Not a great deal of help....can't remember my password so have been told to phone instead.....hate these stupid bots....why can't we just talk to a human being who would have a bit of understanding! Perhaps I should just stop paying bill.....someone would want to talk then!
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Mark
(@Musttrytobegood) reported
"I'd call it a cup of tea at £12M" says Merson about Jorghino to Arsenal. Anyone got the faintest idea WTF he's talking about? #SkySports #DeadlineDay #Merson
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RagingOutlet
(@RagingOutlet) reported
@SkyHelpTeam Thank you for your reply. I cancelled on the 5th January and my sky TV service stops on the 6th February.
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Andy Hitchen
(@AndyHitchen5) reported
@loulour1982 @SkySports Her accent is ******* awful
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confused human.
(@kenyasterlingg) reported
@SkyUK really disappointed with your service. I’ve moved into my property and been waiting two weeks for my broadband to properly get work done. An engineer was supposed to be sent out with activation and somebody cancelled it so now my work is still on pause. I’m not impressed
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Mg73
(@mattgreen_5) reported
@SkyHelpTeam any chance of some info on the broadband outage in my area please?