Is Sky having an outage?

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Sky problems in the last 24 hours

Sky Outage Chart

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (62.44%)
  • TV (17.84%)
  • Wi-fi (10.35%)
  • E-mail (4.19%)
  • Total Blackout (2.64%)
  • Phone (2.53%)

Sky Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Sky Issues Reports

Latest outage, problems and issue reports in social media:
  • J_onathon Jonathon🐝 (@J_onathon) reported

    @SkyUK Seen your recent “VIP” adds re long-time customers, I was with you for over 14 years prior to going to Virgin Media, you made a derisory offer AFTER I’d signed up to them.Never again.

  • Perrym27 Pel Meekings✌ (@Perrym27) reported

    @gbizzle87_wot @SkyUK Rude ain't they.

  • runningido Ray Clayton (@runningido) reported

    @lewclarke1 @SkyHelpTeam Tell them your leaving.... they will then put your through to the keep you department.... my mate was paying 90 quid phoned them down to 50....

  • leahtova Lea (@leahtova) reported

    @JezBrett1 Shame we cant appeal all the shambolic refs we’ve had the last few seasons and also hold @SkySports to account why they turn us down chant n song wise but dont any other club!

  • M_of_Mystery Martin M (@M_of_Mystery) reported

    @Ianbarnes2001 @SkyUK @CogitaAnteSalis One thing, is ur router up to date, my Dad had to update 2 a super hub 3 when I was last down in September, well I arranged it as the last one was obsolete to be honest, & WiFi was bad, all fixed now though, so maybe an option

  • bhydemi Abu Zahra (@bhydemi) reported

    Henry was caught on camera saying Lala had ‘a ***** of a grandmother', just after 3 months of being a very poor manager, yet he can criticise renowned managers on skysports tv

  • steffandRatbag Stephanie (@steffandRatbag) reported

    @ARMYisComing @SkyHelpTeam I’m with sky and mine disappeared around that time too. It must be an outage. I was checking the twitter feed to see if anyone else had problems

  • katfitzjohn kat (@katfitzjohn) reported

    @KunalViyala @SkyHelpTeam Mine broken too and from the same area as you, the smiley face on my box is orange too. Though it was just me

  • angiesluck Angela (@angiesluck) reported

    @Ofcom This is ridiculous of @SkyUK to treat it's longterm customers in this way or any others for that matter. Offered a measly £20. That doesn't cover 10hrs of wasted paid work hours. #FUMING

  • kathrynahedrick Kathryn Hedrick (@kathrynahedrick) reported from Ilford, England

    @kellysocialfood @SkyUK That's awful!

  • angiesluck Angela (@angiesluck) reported

    @SkyUK @MoneyTelegraph Twice u have let our 83 year old mum down on not turning up to fit new box/dish. Twice we have had time off work to be there with her only for 'TWO NO SHOWS'. Engineer pretended he had come today. WHAT A BLATANT LIAR. Waiting around for 5hrs for nothing 😠

  • ShaGGy_Uk 🅢🅗🅐🅖🅖🅨 (@ShaGGy_Uk) reported

    @SkyUK Beware and check bills sky overcharged me for last 3 months after agreeing new deal. Due where needed the guy I co plained to dealt with the whole issue in one call and gave me new 18month fibre/line rental/ent/kids/sports/movies/multiroom/hd all for £64.01 (inc disc overcharge)

  • gazza252 Gaz (@gazza252) reported

    @VintageSalah Yeah it’s shit @SkySports @SkyFootball @SkyUK not having @LaLigaEN, couldn’t believe and my subscription didn’t go down any either. No @ChampionsLeague either #sortitout

  • Kaiprescod1 Kai prescod (@Kaiprescod1) reported

    @loopylindseywaf @Gillyt10 @SkyUK @virginmedia Don't go to virgin the servers is always down

  • shawr2012 Rachel Shaw (@shawr2012) reported

    @lewclarke1 @daulpavy @SkyHelpTeam We were meant to change over our broadband to BT from Sky on 7th Jan. They ****** up the order, never once rang back as promised and still haven’t been connected. Apparently it should be activated on Friday but I’m not confident that it will happen.

  • kboyds Kyle Boyd-Stevenson (@kboyds) reported

    @SkyHelpTeam Looking at Twitter I can see I'm not the only 1 with issues with a sky q box. Technical faults, recordings failing, pausing, fastforwarding, box freezing all constantly happening. Lost count of amount of box unplugs I've done. Website help clearly not the answer here

  • barnstormed Matt Rawlinson (@barnstormed) reported

    Turns out that replacing the shitty @SkyHelpTeam router with a 3rd party one has fixed all my coverage, dropout and SkyQ issues. The money they charge, they really should be providing equipment up to the job. Poor.

  • lewclarke1 Lewis Clarke (@lewclarke1) reported

    @daulpavy @SkyHelpTeam Yep , I’m expecting hours on phone at my expense . BT I’d never go to as they are the worst company I’ve ever dealt with but virgin are an option ...

  • Perrym27 Pel Meekings✌ (@Perrym27) reported

    I'm a virgin media customer for the last 10 years but now wanna get a sky Q package, full works package, what deals have you got at the omens @SkyUK

  • daulpavy PapaDelta (@daulpavy) reported

    @lewclarke1 @SkyHelpTeam Stand by for the generic "Sorry" reply from them. Always the new customer who gets the good deal though, despite what the reward advert claims. I should really look elsewhere but bt were terrible when I tried to sort moving over to them

  • 1502louise Louise S (@1502louise) reported

    @SkyHelpTeam This is beyond a joke now, wifi signal is terrible, I live in a small house yet I cant even stream bbc iPlayer

  • Benfield13 John Benfield (@Benfield13) reported

    @SkySports just told Pep Spurs might have an advantage in the final as its Wembley WTF. 1, WE AIN'T THERE YET 2, WHERE IS THE ADVANTAGE WE ******* HATE IT THERE!!! #BURMCI #CarabaoCup

  • 1502louise Louise S (@1502louise) reported

    @SkyUK @morethanafeline Or you could stay clear of sky and their slow, forever dropping out wifi!

  • donna7182 Donna (@donna7182) reported

    @SkyHelpTeam I see you’re saying to people no known issues for broadband when people are tweeting but I too have no connection and have done all the troubleshooting. Obviously something is going on.

  • BenJenn84 Ben Jennings (@BenJenn84) reported

    @NByrom @SkySports Sky tv is ******* SHIT

  • Colinricko Colin Richardson (@Colinricko) reported

    @Phenohyte180 @501ALLSTAR @PGriffinFC @SkySportsDarts @SkySports @Duzza180 @BarryHearn The problem is if they advertised themselves as amateur then they wouldnt be able to give out any prize money. Not even a single penny. The legal definition of amateur in sport is unpaid.

  • 1984rolo gareth rawlinson (@1984rolo) reported

    @binnsy13 @JohnMac0 @jackswales86 @M_Shaw1 @TheRFL @SkySports It hurts my eyes to read shit like that!

  • JessieWfan Jenna | Jessie ♡ (@JessieWfan) reported

    @SkyUK ******* shit

  • e_chef_music e-chef (@e_chef_music) reported

    One thing I won't miss when @SkySports get @spfl is Stephen Craigan. Would rather listen to a pneumatic drill than his awful commentary on @btsport

  • Kxlinic adam (@Kxlinic) reported

    @PHPAVFC @KingsyAVFC @SkyUK i would never consider swapping to sky, i know all about their shit services in birmingham especially

  • siblund siblund (@siblund) reported

    @SkyUK I am still waiting for my #Skytalk landline and broadband to be connected - I moved in to my new house on 30th Oct 2018!!! Abysmal service

  • Dean_00 Dean (@Dean_00) reported

    @lukepires @SkyHelpTeam @SkyUK having the same issues!! @Pisspoorservice

  • J_T2012 JohnTee #FBPE (@J_T2012) reported

    @SkyHelpTeam What on earth is going on with moving my broadband to my new address. I believe I must have grounds to switch suppliers given your shockingly poor service in Ireland.

  • Dean_00 Dean (@Dean_00) reported

    @SkyUK Sky q not working. And getting no help to fix it.

  • J_T2012 JohnTee #FBPE (@J_T2012) reported

    @SkyUK Someone needs to sort out customer service with Sky Broadband in Ireland. The worst I’ve ever encountered. Absolutely shocking.

  • GarySimolfc1 Gary Simpson (@GarySimolfc1) reported

    @SkyUK Good when it works, WI-FI signal around the house is terrible.

  • paul_james7 knocker (@paul_james7) reported from Wallasey, England

    @SkyUK are ******* shit, mini box has been down for days and everything I’ve wanted to record hasn’t recorded and says technical fault. Cannot wait until my contracts up in May to switch. Shocking

  • krishchau Kris Chau (@krishchau) reported

    @SkyUK we have been thinking of switching as the service we’re currently receiving doesn’t justify the price that we’re paying so will drop you a pm to find out more. Thanks

  • aliicerose_ Alice (@aliicerose_) reported

    @SkyUK I have been on hold for over an hour trying to cancel my broadband as I have moved home, and the automated message to “cancel online” is just redirecting me to contact the same number. Help please. @SkyHelpTeam

  • aliicerose_ Alice (@aliicerose_) reported

    @SkyUK I have been on hold for over an hour trying to cancel my broadband as I have moved home, and the automated message to “cancel online” is just redirecting me to contact the same number. Help please.

  • loopylindseywaf lindsey (@loopylindseywaf) reported

    @angryhead1 @SkyUK @virginmedia There bad for existing customers!!😡

  • TTVjoeclean TTV joeclean (@TTVjoeclean) reported

    @SkyUK No your internet is so shit I switched to @bt_uk and I have the best internet ever

  • Andyfee Andrew Goodman (@Andyfee) reported

    @SkyHelpTeam Getting to be a joke, I was advised when I took it out it would be long. I have no signal hence needing Wi-fi calling. Should not have left my old provider !!!

  • Sttsimon Simon (@Sttsimon) reported

    @SkyUK @skyuk it speaks volumes when you reply better than our provider. Have you got a phone number I can ring you guys on tomorrow to discuss our options/packages! @virginmedia service outage again, call centre did their best but not happy #skyQ soon!

  • steveo_davis Steve davis (@steveo_davis) reported

    @SkyHelpTeam 30 mins I’ve been on hold now trying to get through to you guys, no options for live chat or a call back anywhere, find this very poor customer service

  • Bucko712 Bucko71 (@Bucko712) reported

    @SkySports wtf why are you not showing carabao cup on main event as advetised. Give me my money back you robbing #$@#

  • pembo_n Nic (@pembo_n) reported

    @SkyHelpTeam Absolutely disgusted in your customer service on here and by email quite frankly!

  • Mfc_fan1985 Mfc_fan (@Mfc_fan1985) reported

    @SkySports why is the picture quality so poor in the @Carabao_Cup in the burton v man city game #BURMCI

  • carey_jonathan Jonathan carey (@carey_jonathan) reported

    @SkyHelpTeam Already been down this road in the 8th of December. Still crap. I would like released from our contract considering you can live up to your end of the contract.

  • SJones161 Sean Jones (@SJones161) reported from Manchester, England

    Wtf was that match day squad cost stay there from @SkySports never seen that before ever.

  • andycotswolds scoobyandy (@andycotswolds) reported from Cricklade, England

    @SkyHelpTeam so my wife is watching a home and away episode, upstairs on mini q box plays but down stairs says don’t have hd subscription which we don’t but works on other box and it’s not recorded in HD. Please explain.

  • serenity_pools Serenity Pools (@serenity_pools) reported

    @skyuk you must have the worst internet service in the world !!

  • Mfc_fan1985 Mfc_fan (@Mfc_fan1985) reported

    @SkySports any reason the picture quality is so poor For the #FACup #BURMCI

  • Samallen1989 Sam (@Samallen1989) reported

    Why ******** am I paying for @SkySports for them to show cricket when football is supposed to be on

  • RedEric99 Tommy Dickfingers (@RedEric99) reported

    @_Nibb_ @SkyUK @EE Sky still owe me £400 for charging me for a service I wasn't even using for 9 months. I had to threaten legal action just to get half of what i was owed. It's definitely put me off moving back to them from virgin media

  • MattRayns Matt Rayns (@MattRayns) reported

    @SkySports switch to an adveru break before kick off in the Burton v City game, for one another gambling ad. Terrible

  • _Nibb_ Huw Zappretti Boyden (@_Nibb_) reported

    “Steve you’ve been a customer for 2 years - we’d like to give you blah blah!!” I was a customer for over 20 years and @SkyUK wouldn’t even match the price the @EE was offering me on broadband to retain my business!! 😡 Loyalty - don’t make me laugh!! 😡

  • licks40 linda simpson (@licks40) reported

    @SkyHelpTeam There’s nothing wrong with my connection in the house, it was working this morning when I left the house and I came home and it’s not working.

  • f1cowboyman f1cowboyman (@f1cowboyman) reported

    @FOMWatch @ShaneClarke534 @F1 @Circuitcat_eng @SkyUK @SkySportsF1 It's just a complete shit that now @SkyUK subscribers can't access 16+ hours of F1 with sky commentary this season.

  • KimberleyLambe Kimberley Lambe💋 (@KimberleyLambe) reported

    I pay @SkyUK too much money every month for shit internet & a box I record all my programmes on to then have to delete cos I run out of space & never have time to WATCH TV😩 #storyofmylife