Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (47%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Croydon, Newport, London, Kingston upon Hull, Dudley, Batley, Enfield Town, Northwich, Ross on Wye, Norwich, Normanton, Ipswich, Hammersmith, Milton Keynes and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Newport |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Kingston upon Hull |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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THFC-PA
(@PLA365) reported
@SkySportsPL @SkySports Sanchez should never put on a Spurs shirt ever again!! Pathetic Sunday league player.
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Josh Stewart
(@JStewart_15) reported
@SkyHelpTeam I'm struggling with WiFi signal upstairs only on some devices though
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Scotty Thomas
(@scotty_p_thomas) reported
@SkyUK Not happy with your customer service. Spoke to them regarding a potential upgrade to sky glass. Rude, telling me what I want when I don’t really know myself. Out the phone down on them as the customer I don’t expect that level of service.
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Tim Stephens
(@tim_stephens11) reported
@SkyHelpTeam any info on what’s happening to my fibre broadband? Went out earlier and the sky service checker showed a fault in our area, now shows no issues in the area but still no internet. Have tried everything off/on but no help. Sidcup area.
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Dan
(@dbmorrisss) reported
@SkyHelpTeam Can’t access Sky go on my Xbox but can on my iphone. Can you help with this please?
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Scotty Thomas
(@scotty_p_thomas) reported
@SkyHelpTeam No, unfortunately not. I ended up putting the phone down. Really rude and assertive.
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Quintessentially
(@Hesketh_CW) reported
The Skysports commentary is literally deciding the penalty call for the ref. @alansmith90 is awful
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Dave Browning
(@davedragon666) reported
@SkyHelpTeam just wanted to know if #skyq main box and mini boxes work fine with 4g broadband routers. I'm also triple check confirming all boxes need to be connected to same network?
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Mentor Man
(@Stevebrinda66) reported
@SkyHelpTeam how long do refunds take please? Having a few teething problems on new sky mobile contract. It’s almost sorted, waiting for a refund and received this text Hello. Your Sky Mobile refund of £0.00 has now been processed.
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Adrian Tompkins
(@HofKnocker) reported
@SkyHelpTeam Yes I tried that but there is a hold on the order because I originally tried on a work PC that had a non-uk VPN and I was told I would get a callback from customer service
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Sean
(@noobiedo) reported
@SkyHelpTeam why is your 4g so slow. Plymouth has 5g but on 4g+ the maximum download speed is 5mbps. Maybe not so good to run on @O2
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Bryan MyPersona123
(@MyPersona123) reported
@SkyHelpTeam That doesn’t fix the problem because it removes the series link from both the 2am and 8pm scheduled recordings. I think the problem is with how Sky have programmed the series link on The Flash when it is aired at 2 time slots on the same day.
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Sean
(@noobiedo) reported
@SkyHelpTeam Apparently it's a known issue
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Rikki
(@Rikkison90) reported
@skytv @SkyHelpTeam same matches every week, best thing I did was scrap you ***** off, utter scum, your downfall will be ******* beautiful to watch you *****!! HORRIBLE *****
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Stephen Malcolm
(@StephenMalcolm9) reported
@spfl shocking decision going with @SkySports , such poor coverage , and extending the deal is an even more baffling decision. Bring back @btsport at least they treated the league with some respect
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Sophi3.14
(@sophb66) reported
@SkyHelpTeam Well you have Emma, and that’s illegal and I have been charged for the past 3 months for it. I would never ask for a WiFi boost when I am paying for super fast broadband? you are a con and thieving and I have been loyal to sky for 15 years. Yet you do this CON ARTISTS
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Sophi3.14
(@sophb66) reported
Evident you don’t want to help me, you Dm Me if you want to assist a customer @SkyHelpTeam
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Andrew Campbell
(@acampbell_1978) reported
@SkyHelpTeam Why am i still being ask to upgrade to watch programs!! Can you please get this issue sorted once and for all! Now asking on Chicago PD
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Samwich
(@Samwise_92_) reported
@SkyUK hi I can't login into my homes WiFi even though I'm using the password assigned
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Sophi3.14
(@sophb66) reported
@SkyHelpTeam I am telling you the issue here, why do I need to Dm You? Your customers should know what sky are doing to their customers …. Adding on elements to someone bill not telling them IN A COST OF LIVING CRISIS more so! If you want to help me you DM me
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Adrian Tompkins
(@HofKnocker) reported
@SkyHelpTeam And I tried to do the order over the phone and the operator put the order through then her system said it was cancelled due to the issue above
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Jack McMahon
(@JackMcMahon1991) reported
@SkyHelpTeam I was a customer i left 9 months ago and I recieve calls every day and leaflets 3 or 4 times a week, its beyond a joke now and it is becoming harrassment
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Dave Browning
(@davedragon666) reported
@SkyHelpTeam And how do we fix this?
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Pongo
(@Pongo81575019) reported
@JackUtdMUFC @SkyHelpTeam After a restart it worked but still slow
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Leanne
(@LeanneYeomans) reported
@SkyHelpTeam hi any help? Every channel is saying technical fault?
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Femi Aboluwarin
(@iamfemo) reported
@SkyHelpTeam @SkyUK all I'm getting is "we don't send out engineers", "we will send you a replacement hub" etc... and now I'm paying £65 to get an engineer to come fix the same service Sky disrupted that worked up until yesterday. I'm obviously pissed but please resolve this!!
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Sophi3.14
(@sophb66) reported
@SkyHelpTeam I have super fast broadband so you tell me yet you have SNEAKILY added on top a £7 a month charge for “WiFi boost” if I have the fastest WiFi why do I need the boost? It’s illegal you charge me for this without my permission and you have taken the money!never asked for the boost
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Bryan MyPersona123
(@MyPersona123) reported
@SkyHelpTeam That is how it seems to have been programmed. Although obviously in the real world the 2nd screening, by definition, cannot be new, it is a repeat. That is what is causing the issue with series link, I believe. In my opinion, removing the New flag from the 2nd at 8pm may fix it
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🏳️🌈Matt Keena🏳️🌈
(@MattKeena) reported
@SkyHelpTeam I’d rather do it myself, can you fix your technical issues with your website please
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Cr@ig C 🦊💙🦊
(@nativetiger73) reported
@SkySports Did someone from Leicester City p1ss in Alan Smith's cup of tea once? Trying to work out his irrational hatred and bias against us. You'd never believe he was a former player of ours with the rubbish he spouts on @SkyFootball