Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Southwark, Blackburn, City of London, Glasgow, Birmingham, Reading, Hertford, Derby, Edgware, Hastings, Eastbourne, Hove, Magherafelt and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| Southwark |
Internet | |
| Blackburn |
Wi-fi | |
| City of London |
TV | |
| London |
Internet | |
| Glasgow |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Hannah
(@hannylouise91) reported
@SkyHelpTeam I have been informed of a price increase of over £10. Why is my internet now going to be more than a new customer? I signed up for a contract for a certain amount that you have now increased. What’s the point of a contract if you can change the charges to what you like?
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Aled Griffiths
(@Aled74) reported
@D13Creative @skytv @SkyHelpTeam You can cancel it because of the hike brawd, it was on that Martin lewis programme last night 👍🏼
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wicked aunt Jane
(@wickedauntjane) reported
@SkyHelpTeam how do I add BT sport to my Sky sport package on my iPad. I cannot follow your instructions HELP
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Doctor Kopite
(@DoctorKopite) reported
@AnythingLFC_ @David_Ornstein @SkySports If we fail to get in the CL, surely that makes it even more important we invest…
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Amanda
(@amandaglass_) reported
@SkyHelpTeam sky q remote not working with box. Tried to change a channel nothing happened. No sound either. Turned tv off & back on now saying no signal.
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Gaz
(@GazLander) reported
Joined @virginmedia business, partly because they said a fault would be repaired same day. Told today to wait until Tuesday! Best part of a bloody week with no business banking or emails!! Laughable! Back to @SkyUK for me, I reckon. #complaint #lies #charlatans
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🇨🇲 NeoEnglish 🏴
(@FT_HNIC) reported
@AnfieldEdition @David_Ornstein @SkySports Oh **** right off. They wouldn’t have spent **** all even if we won the damn thing. ******* charlatans
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Ashy-Diaz
(@Mattashenden) reported
from
London, England
@SkyHelpTeam I'd like to be able to watch anything on my glass tv or using my broadband....only been a week now and still not working
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Bella
(@BelindaJayneKen) reported
@SkyHelpTeam Why is Sky so crap.
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Vicky 'Time For A Colourful Metaphor' Coules💙
(@victoriacoules) reported
@SkyHelpTeam so I had what looked like a minor glitch on the #SkyQ box, restarted it and it's lost all my recordings! They show, but it says "no longer available" - and the list is unresponsive if I try to delete any or cancel scheduled recordings!!! Help!!
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Baz@Springwoodsunclub
(@Baz9091) reported
@SkyUK Another sharp practice advert. Tried today as a three year existing customer to be told "NO" can't have ?????
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Beccy Marshall
(@beccy_marshall) reported
@SkyHelpTeam hi can you tell me how to contact someone regarding sky mobile your on line help doesn't cover my issue
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Alasdair Murray - the Recruitment Copywriter
(@RecruitmentCopy) reported
@SkyHelpTeam I haven't got the time or inclination right now. I'll probably be on hold for ages listening to some God awful music or perhaps some ads. I'll try the online route again tomorrow.
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Rach
(@rach_lowa) reported
@Mads_Spain @SkyUK I called the customer service and the lady I spoke to told me I wasn't the first person she had spoken to about this over the past two days. She couldn't tell me what this supposed error was though
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m
(@M337651) reported
@Paul077Smith @SkyHelpTeam Could you help if you got anywhere with this? I’ve not budgeted for yet another cost increase mid contract and also simply can’t afford it shocking from@sky
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Mr W
(@endseason) reported
@SkyUK Gigaclear is £20. Their customer service is also **** but you save £8
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Laurs Salty
(@laurs_salty) reported
@SkyHelpTeam extremely angry with customer services. Cancelled yesterday, told 14days for broadband & 30 for TV. Woke up this morning & completely cut off, no phone, Wi-Fi or tv. Not happy!
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Kev
(@Kjvincent1979) reported
@SkyHelpTeam Constant issue. Planner blocks are blank or incorrect. I have to force update on the main box then the second one, both need restarts. Very unreliable
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Jayfoulkes
(@jayfoulkes78) reported
@AnythingLFC_ @David_Ornstein @SkySports No,no,no,no sorry this is Bullshit! We qualified for the Champs league last season. The team clearly needed investment then in the way of midfielders. We didn't bring anyone in so it's down to either Klopp or FSG.
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sofia
(@misslatifoils) reported
@SkyHelpTeam Yes, a week and a half after the broadband speed drops. Why so long to fix it!
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Troy Staff
(@StaffTroy) reported
@AnfieldEdition @David_Ornstein @SkySports It shouldn’t ******** wits they bought **** all last year pissis me off so much
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Phil Sullivan
(@Philsull) reported
@8gzd8k76nM @SkyHelpTeam If I had to consider Q, I'd first cast my net wider even though I've been a Sky customer since early analogue and had many hardware configurations. Consumers choice. Your contract repetition is acknowledged.
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The Guardian of Forever
(@WiseguyHen86) reported
Sat in a chat for an hour an 30 mins @SkyHelpTeam couldn’t be bothered to waste any more time trying to cancel so I’ll just cancel the direct debits and **** ya money 🖕🏻
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Kev
(@Kjvincent1979) reported
@SkyHelpTeam Constant issue
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gabriele
(@Gabriele_tweets) reported
Hi @SkyHelpTeam I signed up to your mobile double data deal. Your customer service line saying, rudely, that I haven't. I have been on hold for 20 mins. Please can you advise
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Helen E Ralley
(@roadhousesun) reported
@SkyHelpTeam Any idea why I'm constantly being charged for Ultra HD when I've never requested this? Or why you keep ignoring all my messages regarding this?
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Mark
(@Mark_KOP) reported
@AnfieldEdition @David_Ornstein @SkySports FSG don't give support with transfers when we're in CL, God help us. #FSGOUT
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Mike Lowe 👀
(@mikelowe916) reported
@SkyUK Alas not that good, I had bb with sky and sky glass but they couldn't fix the issues with connectivity to the glass TV, always freezing due to constant lease renewals in the router, swapped to another provider and guess what, not a single connectivity issue since..
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Julie Steven🏴
(@JulesMacdo) reported
@virginmedia What is FAO AC. As per my last message..YOUR sales person that promised to install. 3 times no-show- no explanation. Glad to know that @SkyHelpTeam have already managed to DM me with an offer of help @richardbranson must be thrilled his media company can’t use Twitter to effect
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Alasdair Murray - the Recruitment Copywriter
(@RecruitmentCopy) reported
.@SkyHelpTeam Hi, i've been with @virginmedia for around 30 years, since the NTL days, but they want to put my monthly bill up by £21.50, which will make it about £145 a month. I'm happy to sacrifice my landline, but need tv with sports + decent broadband and wifi. Can you help?