Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 01: Problems at Sky
Sky is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Batley, Southend-on-Sea, Southampton, Glasgow, Bourton on the Water, Ilkeston, Croydon, Newport, London, Kingston upon Hull, Dudley, Enfield Town, Northwich, Ross on Wye and Norwich.
| City | Problem Type | Report Time |
|---|---|---|
 Walsall |
Internet | |
| London |
Wi-fi | |
| Batley |
Total Blackout | |
| Southend-on-Sea |
Internet | |
| Southampton |
Internet | |
| Glasgow |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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DW70
(@DW7014) reported
@SkySports Poor horses!
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gary speary
(@GarySpeary) reported
@SkyHelpTeam Thats the real speed its awful
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robert s swann
(@robertsswann1) reported
@SkyUK love your mobile network but my phone keeps losing signal
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Sarah Harrison
(@SarahJH1963) reported
Clearly loyalty gets you no where . @SkyUK .. Appalled by your service today 😡
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Sir Buster Sara-Keanan
(@KeananLord) reported
@SkyUK Was going to buy this tv, but service not available in my area due to poor WiFi 😢
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Victoria Trow
(@VictoriaTrow) reported
@SkyHelpTeam An engineer was booked to come tomorrow. I’ve just had an email saying it’s cancelled but not saying why. Is there a wider problem in Totnes, not just me, waiting to be fixed?
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Carolyn Hogan
(@CarolynHogan01) reported
@SkyHelpTeam That means I lose 19 years of Sky Benefits, and involves you taking my Q boxes (so I lose all the films I’ve paid for) only to replace them - which is utterly ludicrous and environmentally unsound. What exactly is the rationale for such a customer unfocused ‘business decision’?
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Emma Haines
(@EmmaHai20493211) reported
@SkyHelpTeam is there actually a way of contacting sky without spending an age on the phone? My broadband (yet again) is shocking and if I hear someone tell me to switch it off and on again as a solution I will likely scream 🤯
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Mike
(@MikeNSNO1878) reported
@SkySports Good on Pep.. fkin stupid question
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Malcolm Sims
(@msims1168) reported
No #FridayFeeling for me. Broadband barely working. Instead of sending me out a new router @SkyUk cancel my viewing card @SkyHelpTeam guarantee old viewing card will be reactivated within 2 hours. Hasn't happened. No movie night for me I suppose.
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Future Billionaire
(@RichieYemie) reported
@SkySportsNews @SkySports VAR isn’t the problem, this the referees & officials interpreting the VAR that are incompetent
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Rob Sole
(@RobSole46) reported
@btsport can I watch all the content on the BT Sport app if I have BT Sport through Sky? If so what would login and password be? Tried today with no joy, login from previous account direct with BT failed, so did current SkyGo login??? @BTCustomerdesk @SkyHelpTeam
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Pilgrim Devon
(@pilgrim_devon) reported
@O2 Despite us being on high speed fibre the quality of WiFi calls has been poor throughout, with the line stuttering and difficult to hear the person on the other line @SkyHelpTeam
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Mike
(@MikeNSNO1878) reported
@Sanguinius86 @SkySports That’s a stupid question.. doesn’t merit an answer
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Abbie
(@abbiehosken) reported
@SkyHelpTeam just had your sales team leave me a voicemail saying I was rude for rejecting their constant calls because I was busy. How is that acceptable customer service?
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The scotsman 182
(@Scotsman1821) reported
@SkyUK Applied months ago and still waiting to hear back so it can't be that great either that or you do not have yhe supply for your customer base and are chery picking who get one
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Harry
(@Harry22578782) reported
@SkyHelpTeam Hi Liam, Now it’s got worse. Sky Go is not working at all.
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Mike
(@MikeNSNO1878) reported
@Sanguinius86 @SkySports Because since he took city, he has always fielded a strong team in every competition. It’s a cheap question looking to feminism tbe FA Cup.. terrible journalism, stupid sensationalist question and I’m not a city fan
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𝚂𝚊𝚗𝚐𝚞𝚒𝚗𝚒𝚞𝚜𝟾𝟼
(@Sanguinius86) reported
@MikeNSNO1878 @SkySports Why is it a stupid question? Genuine question.
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Donna Higgins 💙
(@DonnaHiggins17) reported
from
Owston Ferry, England
Just rang @SkyUK to take the items off my package I don’t use. After them trying to persuade me to keep the products I don’t use and trying to ‘find me the right price’ I gave up, said thankyou & cut the phonecall off. Come on @SkyUK what kind of customer service is that?????
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Scott Smallman
(@SGSmallman) reported
Hey @SkyUK you had your chances of keeping me and my custom. Don’t call me a month later offering to buy me out of my new contract with another provider and offer a price march with a sarcastic condescending sales rep. Bad attitude doesn’t help in customer experience
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Zach Stone
(@zachstonee_____) reported
@TfL is it too much too ask for you to have even a semi reliable service? More delays than @SkyUK broadband network.
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X-Men 🙅🏻♂️
(@Xmenf4life) reported
@Brightsider86 @TheKingPins1 Go in to your messages. It was when it was dropped down to six players.( Was that a covid thing?) So where you off too then. Why are you leaving. Massive news this surprised skysports news didn't break the story
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Jenuine Gaming
(@JenuineG) reported
@SkyUK No, consensus here is that Sky glass is ****.
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gary speary
(@GarySpeary) reported
@SkyHelpTeam How do i cancel im not in contract im gonna go to bt ?
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Fozzybear
(@Fozzybe83415552) reported
@SkySports No bigger problem than random rule changes in the last moments of important races to create excitement hopefully
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Martyn
(@martynhardacre) reported
@virginmedia Not since the first conversation earlier. They wanted to offer a bigger package at a slight discount when I wanted to help by reducing their bills in light of the cost of living crisis. They couldn't offer anything below £54 a month when @SkyHelpTeam have offers from £30-40
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Phil Sledge
(@Phil_Sledge) reported
@SkyUK After twenty years of SkyTV we have decided to cancel our subscription. It’s not Skys fault, things have changed on the television front and we now just have free view play.
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Gez
(@glutenfreegez) reported
@kezza863 @SkyHelpTeam @OpenreachHelp ****!
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Maggie millar1
(@Millar1Maggie) reported
@SkyUK Honestly the worst thing we every did. Continually drops out, pauses to reload, picture no sound. Happens every 30 seconds done the switching off and on after a period of time, resetting router. At the stage we keepstep ladder in the lounge to switch it off as it is on the wall.