Sky service status: outage reports and connection issues
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Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (55%)
- Wi-fi (17%)
- TV (17%)
- Total Blackout (6%)
- Phone (4%)
- E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hammersmith, Birmingham, London, City of London, Lesmahagow, Ilford, Smethwick, Blackburn, Luton, Colchester, Brentford, Newcastle upon Tyne, Redditch, Bedford, and Redhill.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 7 hours ago |
|
Birmingham
|
Internet | 10 hours ago |
|
London
|
Wi-fi | 12 hours ago |
|
City of London
|
TV | 12 hours ago |
|
Ilford
|
Wi-fi | 12 hours ago |
|
London
|
Wi-fi | 13 hours ago |
Full Outage Map
Community Discussion
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Sky Issues Reports
Latest outage, problems and issue reports in social media:
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RB (@RB202301) reported@SkyHelpTeam Sky Q unusable now. Freezing, Called for help agent keeps pushing glass and puck for MORE Money per month. 27 years with you but not long left. Sick of non caring agents and seriously, can you STOP THE CALL CENTRE READING A SCRIPT. Consider this a complaint.
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Archimedes | Project DELPHI (@Delphi_Archie) reported@RikkiClarke81 @SkySports He was a **** player when he was good. He has to stay relevant somehow. Token.
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Daniel homans (@Homieyido) reported@Mrjamieohara1 Jamie please call out these refs on sky. They are ridiculously biased now. Yeah we’re **** we get that but today’s performance was horrible . That lump upfront for Sunderland should have had about 4 yellows today.. also remind your mob @SkySports to not have don Goodman on again
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Tom.D (@TomDod8) reportedWhy can you never get the F through when you try to contact @SkyUK My bill has gone from £60 to over £130 yet services I'm receiving are getting worse. Never get through calling, tried 10 times this week. To much automated crap. They Don't WhatsApp or text. How can I support???
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Dr. Johnny-Precious Ogbah (@DaReal_OG_MoG) reported@SkySportsNews If I had an option,I'd cancel my skysports quickly because their Arsenal hate is glaring. They always go out of their way 2 pick analysts who are so biased and jealous of Arsenal. Isn't Skysports monopoly anti-competition? O'Hara, Neville, Caragher only got jobs bc they have us
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Paulwhite1980 (@Paulwhite19801) reported@SkySports half an hour your @TheMasters coverage has been on. Not a single bit of ******* golf shown!! Utter ****
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Matthew Jaggard (@MatthewJaggard) reported@SkyUK can you stop sending ne text messages to return the kit. I sent it 3 days ago. I wish you were this much In co tact when #cityfibre fked up my connection to the street. Why is customer service so **** in modern times. Noone cares about the customer.
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Besbits#7 (@Besbits1) reported@SkyUK my internet keeps crashing and no one is telling us what is happening. You said you were going to fix it but you have done nothing. My phone data is running out. When are you going to fix this problem
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BB (@Billywhizzles) reported@SkyHelpTeam Hi Sky. I'd like to make a formal complaint about the level of unprofessionalism in your overseas call centres. I've had an open request for a proof of use report for a stolen mobile and have been waiting for it for 3 months. Can you help me, please?
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Jess Newton (@xxjessicanxx) reported@SkyUK worst customer service EVER
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Paul Wallis (@SpursyCasLad) reported@Reg78910 @SkySports Why? Can’t I comment on something else apart from how much **** we are in?
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julian (@Julian2017124) reportedSky update March situation has now escalated to obviously CISAS however in the meantime I left a fair but honest review on Trustpilot about my experience. Jason from @skytv / @SkyHelpTeam replied with an apology, but I don’t accept it. Saying “sorry” means nothing if Sky still refuses to fix the actual problem. The core issue is simple! after nearly 6 years of loyalty (since 17 August 2020), Sky reset my Gold VIP status to Silver over a 24-day gap. SKY ASKED me to withdraw my previous CISAS complaint in good faith after the December 2024 billing dispute. I did exactly that. I then returned just 24 days later and agreed a new 24-month Sky Stream contract at £60 per month. I was never told that my previous tenure would vanish and everything would reset. Had I known, it would almost certainly have influenced my decision to rejoin. Or at least I could’ve made a better and more informed decision rather than a ill informed decision #SkyVIP #SkyComplaint #CISAS
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Brandon//THFC🤍✡️ (@BrandonTrainis) reported@SkySports hope you know, Don Goodman is a biased, nonsensical, piece of **** who was praying for Sunderland the whole game not saying anything bad about them, praising a horrid refereeing performance as well. Ex Sunderland player for a Sunderland game. Nice one
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BehindBlueEyes (@happy_jack67) reported@SkyHelpTeam quite possibly the worst experience ever. Paid for gigafast and so far a nightmare. Engineers Wednesday and Thursday and still disconnecting every 20 mins - avoid at all costs #sky #skytv #skybroadband
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Pooch (@pooch47) reported@SkySportsGolf @SkySports Should never play again
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Dafydd (@Dafydd95825787) reportedThis Sky Sports coverage is so bad. Showing putts we’ve already seen. No player card so don’t know what shot/hole they’re on. Only showing a handful of players. Ad break every 4 mins. #themasters #skysports #skysportsgolf
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V K (@vkon1) reportedJust a nudge according to Jon Goodman of @skysports and formerly of Sunderland. Same player wiped out Romero within the first fifteen minutes and not even a free kick was given, never mind a yellow card.
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adam payn (@hopkin7) reported@culturaldude @SkySports It's bollocks overall. Presentation awful. Commentary excerable Ewen Murray excepted.
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Lee Ash (@TheLeeAsh) reported@SkySports why have only a player from one of the teams commentating? So biased. It's why your coverage is so poor. #suntot
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Tea (@pound_tea) reported@mitch_fretton worst ever @SkySportsPL @SkySports shocker + Pathetically biased, Don Goodman should never commentate again
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Hadeytaryoh (@adebamm) reported@SkySports Can Liverpool still qualify??.. They can sha because they never work alone
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Chris 🍺 (@cbm64) reported@SkyHelpTeam glass is broken again. Restarts are not working for ITV and Channel 4. #SkyGlass #Sky
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David McColm (@davidmccolm) reported@SkySports get a grip of the commentary of The Masters !.. all you hear is breathing , huffing , puffing from Faldo and Co… it’s a feckin’ terrible listen 😡😡
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Ry's Boxing Chat (@Rys_Boxing) reported@SkyHelpTeam can you please clarify when your "chat with us" function will be working? Its been down for days and I cannot call. How are customers with disability issues supposed to contact you?
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Jimi D (@jdeeimi) reported@SkySports Has Don Goodman got a red and white stripped scarf & bobble hat on sat in the commentary box? Never heard anything so pathetically biased
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Cheggy Robin '94 *(VR)* 🇬🇧🏴🇬🇧⚽⚽ (@PhilipJCartwri1) reported@ChunkyTHFC @SkySportsPL @SkySports Oh so Don Goodmans co-commentery is the reason Spuds are so ****......yeah we get you 👍
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Namdalla (@Namdalla93) reported@vkon1 @SkySports Biggest issue I have with this is that Brobbey's intention here is to hurt Romero / Kinsky. He gains nothing from this, he just wanted to push Romero into Kinsky...that's really poor even if you look at it as pro to pro. Endangered an opponent.
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Ian (@ian87730) reported@culturaldude @SkySports Its got **** all to do with Sky sports ffs
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sergio chipolina (@sergiochipolina) reported@NorraWilbor It's about all the **** that comes out of there mouths like all the pundits talksports skysports Midia papers everyone on TV constantly going on about how Arsenal are going to win the premier league the champions league FA Cup the quadruple now only 2 left it gets boring 💤 ffs.
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Mansotti (@Mansotti1) reported@culturaldude @SkySports The problem is that it is USA coverage that they are tagged on to. Always been like this.