Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 11: Problems at Sky
Sky is having issues since 12:40 AM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Gosport, Cumbernauld, Bacup, Upton, Blackburn, Burntwood, Edinburgh, Glasgow, High Wycombe, South Benfleet, Widnes, Treorchy, Wellingborough, Muswell Hill and Hornsea.
| City | Problem Type | Report Time |
|---|---|---|
 Gosport |
TV | |
| Cumbernauld |
TV | |
| Bacup |
Internet | |
| Upton |
TV | |
| Blackburn |
Internet | |
| Burntwood |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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David Forden
(@DavidForden) reported
@SkyHelpTeam if you want to keep me as a customer after 21 years, try coming back with a BETTER offer than the one that made me cancel in the first place or stop wasting my time please.
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judeilett
(@judyilett) reported
@SkyUK just had the Sky engineer round to fix a problem. Have to say, she was the best customer service I’ve ever received from Sky! Solved the problem and went above and beyond to make sure everything worked. Thank you Mandy, you could show a few of the others how it’s done! 👍
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Benji Spurs
(@Shadow210513) reported
@LastWordOnSpurs @SkySports Same story every window lots of links and by the end of it well sign one player on deadline day (Traore) and because we’ve been waiting so long and getting frustrated we’re just relieved to get anyone Just another underhand trick of Levy’s to **** us over
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Spurs International🇮🇹🥳🤌🏾
(@simonyemane) reported
@otheranthony @Daily_Hotspur @SkySports He is a solid defender that is making a lot less mistakes. It’s more about fit then me not rating him. He has been ok. But Conte wants LCB and RCB not only to handle ball under pressure, pass thru the lanes, but also make runs and contribute in attack. All that he is poor at.
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phil
(@p_eye_j) reported
@SkyHelpTeam hi as a customer for over 22 years what is the chance of getting a free replacement sky+ hd remote as I'm currently using two remotes as one doesn't pause and the other doesn't select. As most people are sky Q I'm guessing you may have 1 or 2 spare knocking about ...
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uǝʌǝʇs
(@strictlylondon) reported
@SkyHelpTeam hi - Sky mobile uses 02 network right? Does this mean you are not introducing roaming charges? 🤞 just checking before I switch from @EE to you guys
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Tony
(@BobbyBenjong) reported
@NufcSkySports What exactly does "targeting" mean in the context of signing a player?..... **** all that's what it means. Unless you put an official bid in for a player it means absolutely **** all. Getting ****** off with all these click bait twitters and bullshit skysports headlines.
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Lisa Guertin 😇
(@lisasaintsfcfan) reported
@SkySports Shouldn't you remove this untruth now seeing he has just had his press conference and stating we have players coming back. But no doubt you leave it here so it makes our club look bad! #saintsfc
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JoeRoadMan👀☕⚽️🏴😍🤌
(@JoeRoadMan87) reported
@JthfcHotspur @LastWordOnSpurs @SkySports Thats the problem And we all know conte will walk And we will end up back to some trash manager on another trash rebuild for the next 10 years ffs
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Chris
(@avamissile) reported
@BBCNews Does this include @SkyUK seeing as they use O2 for their network?
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Kirank
(@Kiranx89) reported
@SkyHelpTeam shocking! Been told I’m valued a customer (14 years) and yet quoted over £100 for sky package. Time to move
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Mr Pickles
(@ALLANPICKLESS) reported
@SkyHelpTeam can I use your app to cancel a subscription?
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Mitchell Rankin🇷🇸
(@MRankin8_) reported
@Paul_J6 @treecrashkelv @SkySports Because he’s saying it’s a lottery, meaning 1 minute we will be fine and the next we have loads of people testing positive. He never once said we have to many absences.
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Kostas
(@KosAlexo) reported
The effort @SkySports have put in for the @CAF_Online is absolutely poor
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Maxine Perella
(@greendipped) reported
@SkyHelpTeam @L_Marshmallow Same here, down since 3pm. DD4 area
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eyeforanaye
(@kg5227) reported
@Muzjsmith @SkyHelpTeam @spurs1206 Me too no tv since before cmas just as well never cancelled virgin
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Lee
(@LEE74656) reported
Hey @SkyHelpTeam I'm really wanting to see Peter Crouch: Save Our Season. It's on discovery+. I'm a Sky Q customer. Can I get it? How?
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Lee
(@LEE74656) reported
@SkyHelpTeam Oh it's subscription then? That's a shame. I've never subscribed etc.
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ap
(@otheranthony) reported
@simonyemane @Daily_Hotspur @SkySports This. Sanchez should never play there ever again.
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Nicola Murphy
(@njamurphy) reported
@SkyUK do you offer a service to remove old dishes which are no longer being used? I have sky glass but an old dish I’d like gone…. Thanks!
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SaC
(@sac_lfc) reported
These AFCON streaming are so poor! Shame on you @SkySports
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Vicky Gee
(@scousevic28) reported
@SkyHelpTeam Its ok managed to speak to someone in the UK after calling again and haven't cancelled as they made the effort to try and sort the issue
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Steve 👽
(@steven_metcalfe) reported
@SkySports Signing Solanke to solve scoring issues? His top flight scoring record is awful. Definitely planning for the championship.
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Luke Witham
(@lwitham89) reported
@SkyHelpTeam @SkyHelpTeam it was until about an hour ago. Now it says no issue but still not back on
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Fred Sackey
(@fred_fredsackey) reported
@SkyUK When sky promise you a next day delivery order it’s often several days down the line. In my case 3 days after paying up I am still waiting. Just awful
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Fred Sackey
(@fred_fredsackey) reported
@SkyUK Why is it all most impossible to contact sky customer services by phone ? It often easier to see a unicorn than to speak someone at sky
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HRH The Right Hon. Lord Sir Gary Little Esq. MBE
(@littlegaz59) reported
@SkySports Presumably if they fail they’ll have a Covid outbreak?…. 🤔
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Luke Druggan
(@DrugganLuke) reported
@FedUpYid @Daily_Hotspur @SkySports Agreed but can't fix all our wrongs in 1 window especially when if we can finish top 4 we can attract better players in the summer
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Laura Marshall
(@L_Marshmallow) reported
@SkyHelpTeam hi, are there any issues in the dd4 area my Internet has been down for the last 10 mins and the router just has an orange light for the Internet. Tried resetting the router but it didn't fix it.
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Alex
(@Wifflebat82) reported
@SkyHelpTeam The issue I have - as Clearly Indicated in the initial tweet above the one you replied to - is that my broadband speed is consistently lower than my guaranteed minimum. It also drops out regularly. The solution to this is not reading articles on the help section of your website.