Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (27%)
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Wi-fi (12%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Southwark, London, Halifax, Hounslow, Broxburn, Dover, Sheffield, Glasgow, Northolt, Cheltenham, City of London, Birmingham, Croydon, Barnet and Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
TV | |
| London |
Wi-fi | |
| Halifax |
Wi-fi | |
| Hounslow |
Internet | |
| Southwark |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Lydz 🇯🇲
(@justlydz_) reported
@SkyHelpTeam Assigning someone in 2-5 working days does not sound like prioritising to me. People are wfh, but we have to be deep diving into Google to find out the issue, rather than Sky being transparent about connection issues happening in the area. It’s just not good enough, I’m afraid
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🇬🇧
(@Andeh82) reported
@SkyHelpTeam One iPhone used to run the tests. The issue was resolved by turning off the wifi on the Q box. Haven’t tried any other wireless troubleshooting. Just surprised that the Q box should cause such a significant drop in speed via wireless tests.
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Chloe
(@chloegr8) reported
@SkyHelpTeam No broadband since 11am today. Have switched router on/off and reset to no avail. Is there any problems with signal in E5?
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✨ Carla ✨
(@CarlaWarla88) reported
@SkyHelpTeam I called sky yesterday about the sky Q tv card issue, the man said there’s an issue with it and it’ll be back on in a few hours, my tv is finally back on but still can’t watch most channels, record, watch from planner or watch Netflix. Can you help?
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Andy Ewins 🏎
(@andyewins) reported
@SkyHelpTeam I have been overcharged £14.60 in May and will be overcharged £1.30 in June. Can the payments be corrected to reflect these overcharges. I have been a Sky customer for 19 years at my current property and 10 at my previous one.
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Jonathan Stephens
(@Jonathan747) reported
It's three weeks since I signed up. I have spent more than two hours on the phone and I STILL don't have a broadband connection or engineer visit. This is absolutely beyond a joke. Help please @SkyHelpTeam .
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Nuel
(@Godson08) reported
@AbsoluteChelsea @SkySports I wish she can come back to Chelsea once he retire to help handle players recruitment for the club
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S.Walia
(@swalia168) reported
@SkyUK how do I cancel Sky news channel? For the amount of time spent on aiding Tories then bring out the real truth. Getting sick of it really! Let me know ta! If I can't then may as well shut it down all together. Lies are getting too much!
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julesweyman
(@DoucheAlmighty) reported
@SkyHelpTeam i take what i said back @SkyUK might be a pain in the *** but once you actually get hold of an advisor they're usually pretty quick helping you resolve any issues
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emeles: wheres my Blue Tick?🏴🇬🇧🇪🇺
(@emelschwartz) reported
@SkyHelpTeam is this some kind of torture you are operating? Called Sky Move team as need to arrange use move and cannot do this on web hold on line for 20 mins with scratchy rubbish music repeating itself finally get through and as operator say can i help you line goes DEAD WTF?
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taffy142
(@taffy142) reported
@SkyHelpTeam Good morning Louise its ok we've phoned sky and went through it all it need a new box all the trouble shooting didn't work we got a sky engineer coming out to change the box kind regards
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Billy Bob 🐶🌈❤️
(@My_BillyBob_Dog) reported
@SkyHelpTeam @JohnCee19 You can't do anything online. Website just tells you to phone the "customer services" line. Impossible to log in and do anything with your package or speak to a human being online. It's all phone. Like being stuck in the 90s.
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julesweyman
(@DoucheAlmighty) reported
@SkyHelpTeam Anyone in billing/or customer service we had a payment plan all set up we're told we would not be cut off if we kept payments up but immediately that's obviously all been conveniently forgotten and we're already being restricted and sent unwelcome letters
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Lydz 🇯🇲
(@justlydz_) reported
@SkyHelpTeam It’s been 24hrs and still the issue has not been resolved. Have followed all troubleshooting steps. What is going on in the SE25 area? Have booked an engineer but no confirmation of when they will be sent out to look at the connection outside of our home. This is ridiculous
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Sam
(@TweetsBy_Sam) reported
@SkyHelpTeam I've been on the phone for hours with your team who've refused to refund the money. If you want to help you can do it publicly so everyone can see the charlatans you are.
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Gary Dolling
(@GaryDolling108) reported
@SkyHelpTeam Its mainly a connection issue. The middle light on the booster keeps going Orange. My sky glass puck loses connection completely
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The name's Irrelevant, Completely Irrelevant
(@TerryBellamy17) reported
@SkyHelpTeam You really think that will help...speed not up to claims, charges only ever go up, boost box useless. I've had enough thanks.
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Graham Walker
(@Grazyw3) reported
@SkyUK Hi , sorry to trouble you. You are doing training today so can’t get through on phone. I moved broadband to you and you told me you would pay my BT cancellation costs. Where do I send the receipt please?@gillgrazy
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Michelle Bowen
(@MushBowen) reported
@SkyUK @SkyHelpTeam please help, my phone says I have 4g and signal yet I struggle to get anything to upload or download. I’ve only been a mobile customer since the new year and starting to regret moving providers, my husband is the same.
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Dave Samson
(@dsamson89) reported
@SkyHelpTeam is there any issues with sky fibre in the Kilmarnock area, KA1 - broadband isn’t working
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Liam 🇺🇦
(@Guillin) reported
Very disappointing service from @SkyHelpTeam today (not the Team themselves but Sky). Had to cancel sky recently due to costs and was told I'd get packaging sent out (as don't have any to use). Received a reminder email yesterday which states to use pre-sent packaging (1/2)
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Paul
(@Mackem101) reported
@troyyyyyyy15 @MarkEwart @SkySports Should of had a pen for what it was never a foul. You weren't all over us at all, all you did was launch the ball forward putting us under pressure without creating anything apart from your goal.
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Mavneet Juttla
(@MaviJuttla) reported
@SkyUK for the past week and a half my sky Q box seems to constantly disconnect from the WiFi. It’s definitely not my broadband provider as all other devices remain connected. Please could you help resolve this issue as I cannot reconnect to my wifi?
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Nuel
(@Godson08) reported
@AbsoluteChelsea @SkySports I wish he can come back to Chelsea once he retire to help handle players recruitment for the club
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Rachael Hamilton-Livesey ☘️🌙
(@xraachxo) reported
@SkyHelpTeam Thanks but I have activated it. I requested to swap my number and it was meant to complete today and hasn’t. The website provides no solution to this problem and I have searched profusely
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Dilip Tahiliani
(@DilipTahiliani) reported
@SkyHelpTeam Need urgent hlp. Booked a home move, was told 16th May is earliest so adjusted move accordingly. My broadband was switched off today (10thMay). We're WFH, its a great loss. Pls help urgently, I called & was told it can't be done. Really? #skybroadband #poorservice
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mark
(@GunnyMark) reported
Any reason why even with @Channel4 and @SkySports showing Super league games that @leedsrhinos never seem to be aired???
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Andy Ewins 🏎
(@andyewins) reported
@SkyHelpTeam I initially had Sky Sports F1 free as an existing customer, however when my cotrct renewed several years later and a discount for the package was offered I lost all HD channels and once this was corrected lost the free F1 channel.
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bnnktnn
(@bnnktnn) reported
@SkySports dear friends everything is very expensive here, inflation is very high can you help me i am looking for a job but i can't find it i have no money i have bills to pay and i need clothes sir please help
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Sam
(@TweetsBy_Sam) reported
@IAmSamJMartin That's my next step. I was hoping @SkyUK would have done the decent thing and agreed the refund. I can't fathom that they'd taken money, unauthorised, and refuse to give it back. What ********!