Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (30%)
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Wi-fi (13%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Glasgow, London, Coventry, Bristol, Erith, Croydon, Rochdale, Barry, Dublin, Hounslow, Hammersmith, Derby, Manchester, Hayes and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| London |
TV | |
| Glasgow |
TV | |
| London |
TV | |
| London |
Wi-fi | |
| Coventry |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Learn studios
(@nath_nj__es) reported
@WeareSparta @SkyHelpTeam Mate you don’t I tried all they gave me was a sky cinema plan for FREE for 3 months which is still pretty bad as swell there’s never anything good on it but when I checked my bank turns out they charged me for 2 months
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Proud Mancunian 🏳️🌈
(@sherbetdip2011) reported
@SkyUK This has been like this on and off for weeks, but completely since 2am onwards. Never had these problems before 5g mast put up. It's getting ridiculous now. Information and idea of fix wouldn't go amiss!
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Learn studios
(@nath_nj__es) reported
@JGAVFC1982 @SkyHelpTeam That’s what I wanted to know about 10 mins then down clear tor be a bad team working on there problem pathetic
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jodie
(@jmcauley89) reported
@SkyHelpTeam Absolute joke. Can't get my assignments finished with no Internet, signal is relatively poor most days to start with. Paying for netflix and disney plus but no way of watching them with no Internet available! Will take about 3 days get through to customer service to claim losses
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Chris Allsop
(@allsop09) reported
@SkyHelpTeam any estimate on when the Internet issues will be resolved?
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Stephen Calley
(@stecal76) reported
@SkyHelpTeam Still down Warrington WA3.
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Anthony Murphy
(@anthony_murphy1) reported
@fortyyardpass @SkyHelpTeam They don't pay for the first two working days so if they fix it by tomorrow night, we get nothing.
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Jonny
(@JB1991_) reported
@SkyHelpTeam Not one problem with BT in 6 years but change to Sky and here we go… All that’s changed is the router.
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Proud Mancunian 🏳️🌈
(@sherbetdip2011) reported
@SkyUK @alisonbcoleman This has been like this on and off for weeks, but completely since 2am onwards. Never had these problems before 5g mast put up. It's getting ridiculous now. Information and idea of fix wouldn't go amiss!
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MattSwad
(@MattSwad) reported
@SkySports I believe Sky shoving certain types of football down peoples throats that they are simply not interested divides people.
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Jeremy Thompson
(@JeremyT335) reported
@Cunningham9Tom @SkyHelpTeam Down yet again in Blackburn. On an off like a ****** drawers all day #notgoodenough
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Canny
(@IfAny1Cann) reported
@SkyHelpTeam is there a problem in WA2 Warrington, broadband keeps dropping out, do all the regular checks to restart then after 2 minutes it’s down again
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David Powis
(@DavidPowis11) reported
@SkyHelpTeam Any time frame on a fix?
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Learn studios
(@nath_nj__es) reported
@Dazwarby01 @SkyHelpTeam I know it’s stupid
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Ryan Keith Lee
(@RyanKeithLee) reported
@SkyHelpTeam so, no net all day & can’t even use phone to hotspot to as sky mobile data not working either. Any idea of a timeline…kids aren’t so much the problem (yet!) but the wife not being able to window shop on the net is 😱 #sky #skymobile #skybroadband
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Andyg74
(@Andyg741) reported
@SkyHelpTeam I know. It doesn’t tell anyone what the issue is. Most of the North West is down. Communication from Sky an absolute joke. All people want to know is what the issue is and when it will be resolved.
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Platty
(@youwotpal) reported
@SkyHelpTeam Both sky broadband and mobile experiencing issues .. any idea of an update on when it’s likely to be fixed pls?
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Mampy'D
(@Mini_Mampy) reported
@SkyHelpTeam To be fair, I've had sky now for about 3 years and never had an issue like this before,,I knw there's always a first but I got to give credit where its due,,but please sort it out quickly sky help team!! 🙏🙏🙏
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Ash Fitzgerald
(@ashfitzg) reported
@SkyHelpTeam FTTP broadband currently down in Leeds a day after installation, is this down to the general incident?
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john hayes
(@johnhay58649711) reported
@SkyHelpTeam Work Harder it’s down again
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Mampy'D
(@Mini_Mampy) reported
@SkyHelpTeam Mine was working absolutely fine all day, been working from home since 9am this morning. Went off at 5pm. Any update as to what the issue is or how long to resolve? How ironic that I work for a Internet company too 🙄🙄🤦🤦luckily I'm off tmrw but still,,,,
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MonaV8
(@mona_v8) reported
@SkyHelpTeam Funny that the announcement tweet has comments restricted, your both downplaying the issue and being overly vague about it like just atleast give us clarity on what’s going on, honestly..😪
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Paul
(@wrxmanpaul) reported
@SkyHelpTeam internet down nearly all day (Salford) so no glass tv, no work on laptop, used all mobile data and no access to Hive devices. What is going on?
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Gulfraz Akram
(@AkramGulfraz) reported
@SkyHelpTeam sort your ****** broadband you ******* retards its been down all day
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Jay Peiris
(@JaeJay_91) reported
@SkyHelpTeam Update should contain new information.... Not the same again. I appreciate its hard to get an exact time line, but a description of issue and general ETA would help.
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Chris Taylor
(@chrisjtaylor85) reported
@SkyHelpTeam Do I need to plan to go into the office tomorrow? Need to know if my internet will still be down ASAP so I can book desks/parking...
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jodie
(@jmcauley89) reported
@OllyWorth @SkyHelpTeam Don't hold your breath haha. You'll spend 3 days trying get through to customer services to claim for losses
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Jon Cambridge
(@cambridge_jon) reported
@SkyHelpTeam Don't have patience apology not accepted the amount you charge should be top notch service just a shower. Try getting humans to answer the phone aswel
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Nic
(@Mrs_NGriff) reported
@SkyHelpTeam Hi. Any updates on the Sky outage in MCR? I’ve intermittently been able to get on but most of the day this has been down. The app says no outage but looking at Twitter that’s clearly out of date info. Working from home has been unachievable today..
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Learn studios
(@nath_nj__es) reported
@lloyd_francesca @SkyHelpTeam Honestly I think your loosing your job they are horrid at responding and getting wifi back on it ain’t even good anyways