Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Rotherham, Rochdale, Derby, Dublin, Edinburgh, Bourne, City of London, Harrow, Burton upon Trent, Peterborough, Newham, Gosport, Oldbury, Hackney and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 Rotherham |
Internet | |
| Rochdale |
TV | |
| Derby |
Wi-fi | |
 Dublin |
||
| Rotherham |
Internet | |
| Edinburgh |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Sam Pennington
(@SamPenno_MUFC) reported
@willdymott @SkyUK Well there is no phone network that works where i live - canvased the neighbours and they all say the same. Was told after sorting Sky is was rubbish too here
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Alice
(@alicerxsegoddar) reported
@SkyHelpTeam hello please can you advise is there issues with the internet at the moment? My Nan is without WiFi and her router is flashing orange on the internet symbol
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Aaron Thornhill
(@AzThornhill3) reported
Changed to @SkyUK @SkyHelpTeam broadband . Seems a mistake. Awful connection on anything around the house now, from phone to games console. Considerably slower.
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David Belle
(@davidbelle_) reported
Been trying to fix my Sky for the last 45 minutes... @SkyHelpTeam Same time every night. Without fail. Definitely time to cancel now.
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Kathryn Holmes 💙
(@KathHolmes) reported
@SkyHelpTeam Long story but proven today that their Q box was connected to our password protected router. It had our router name as their network connection and at one point I could see their recordings on our mini. I know it sounds weird but it happened. Question is how?
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Aaron Thornhill
(@AzThornhill3) reported
Changed to @SkyUK broadband . Seems a mistake. Awful connection on anything around the house now, from phone to games console. Considerably slower.
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Rachel
(@Keb19Rre) reported
Cannot believe after spending 1hr 30mins on the phone to @SkyUK to rectify my Broadband issues the best thing they could offer me was to move to another provider! Another stress added for a #keyworker! That's what you get for 7yrs of commitment and being a VIP customer!
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Adetunji
(@tjtobun) reported
@SkySports I certainly do not agree to death threats but the facts do remain that he is an incompetent referee. One of the very worst at his job among the many poor referees in England.
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Andy
(@howsthebacon_) reported
@SkySports Totally out of order. It’s not his fault he’s the worst manager we have ever had, worst win ratio in the premier league and tactically clueless. Nobody should suffer death threats.
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Sam Pennington
(@SamPenno_MUFC) reported
@SkyHelpTeam The broadband just is not stable - works ok sometimes but drops out a lot. Even the 2nd Q box buffers loads and cuts off due to signal. Its shockingly bad even at times stood in front of the router!
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LM1892
(@lmcg1978) reported
@SkySports I dont agree with death threats or anything else like this but he is a crap manager who thinks he is better than he is. He also left his latest previous club in the **** (and they actually liked him) because he got a better offer. He should resign now if he has any decency left!
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Sam Pennington
(@SamPenno_MUFC) reported
@SkyHelpTeam All been done, its just crap equipment and arguably the poorest internet service on the market atm
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Sabina Tayabali
(@SabinaT) reported
@SkyHelpTeam and now the department I need may be closed! You are having a laugh! Time to cancel even though that’s not why I am calling!
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Rob Youson
(@robyouson) reported
@SkyUK having trouble with virgin media, wondering if you have any deals at the moment.
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Sabina Tayabali
(@SabinaT) reported
@SkyHelpTeam Why can’t all your teams answer the queries why do you have to be transferred and then put on hold again it’s now almost two hours with awful hold music
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willdymott
(@willdymott) reported
@SamPenno_MUFC @SkyUK That’s unusual. Up until very recently EE was the only network that worked where I live so had to have it, the broadband was a bundle deal and had the plus of not being owned by the Murdochs
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Steve 👽
(@steven_metcalfe) reported
@SkySports @chris_kammy Oh when Soccer Saturday was good👍. The new 'refreshed' format is awful. No chemistry or banter. Jeff looks bored these days.
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Karin
(@Gorkerina) reported
@SkyHelpTeam Mum-in-law having major issues with her Sky account. She has somehow been scammed and is now being asked to pay a huge bill she has had no hand in running up. She is unable to get through to anyone other than the sales team, who only say they can’t help.
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stewart
(@lufc170170) reported
@SkySports Unfortunately you can’t teach stupid,absolute idiots.
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Ian Hodges
(@IanHodges69) reported
@SkySports Unbelievable. He's just doing a job! They need to crack down on this.
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anthony bariek
(@mowglib) reported
@SkySports As a Man United fan it pains me to defend Liverpool but the points difference between this year and last is more down to how good they were over the first 23 games of last season than how bad they been over the first 23 this time round Im now off to wash my mouth out with soap🤮
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Dan McKay 🎸🎤🥁🎧
(@DanMcKay1984) reported
@SkyHelpTeam An outage in our area are customers going to be reimbursed not great for customers who rely on your WiFi to work
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The_Whisky_Guy
(@browell_mark) reported
@SkySports Horrendous behaviour, don’t know where the north east fans being the best in the country myth came from but it’s rubbish both Sunderland and Newcastle have some of the worst fans in the country.
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Aaron Thornhill
(@AzThornhill3) reported
Changed to @SkyUK broadband . Seems a mistake. Awful connection on anything around the house now, from phone to games console. Considerably slower. A real worry
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Jen Brandon
(@jenbrandon71) reported
@SkyHelpTeam @SkyHelpTeam I spent over 1hr on phone. Explained fault and an engineer is coming out Mon am. Engineer also being sent to 3 other houses on Mon. All have the same fault. All sky customers all dt11, Blandford Forum. Surely this needs to be reported as a network fault?
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Ian M
(@IanM63428715) reported
@SkyHelpTeam Can you not help on here
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david blackburn
(@boba473) reported
@SkyUK im trying to activate my viewing card. Help?
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MARTIN SPOONER
(@SPOONS201) reported
@SkySports Not a fan of SB but no one deserves this no issue saying you’re **** at your job or things harmless but threats are not needed no matter what.
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Bouncergirl2
(@bouncergirl2) reported
@SkyHelpTeam Tried that as always it said nothing was wrong with the lines on both houses yet neither phone in neither house works. Useless, the online test never works it always says there’s nothing wrong, sick of not having a phone every mth. It came back on about 6am this morning #Sky
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Jack
(@jack12156) reported
@SkySports why do you make the quality of SD so bad? I know you want people to upgrade to HD but it’s a bit of a scam making the SD service unwatchable. And don’t say it’s my TV, everyone has the same issue.