Sky

Sky Outage Report

Why is my Sky service not working?

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If you are having issues, please submit a report below.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Sky Outage Chart 01/27/2026 07:35

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Sky compensate me for the outage?

Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (50%)

    Internet (50%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Hounslow, Barnet, Glasgow, London, City of Westminster, Hackney, Burgess Hill, Birmingham, Bristol, Leeds, Oldham, Ilford, Derby, Southampton and Milton Keynes.

Loading map, please wait...
City Problem Type Report Time
United KingdomGlasgow TV
United KingdomHounslow Internet
United KingdomBarnet Internet
United KingdomGlasgow Internet
United KingdomLondon E-mail
United KingdomCity of Westminster Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidJennings6 David Jennings (@DavidJennings6) reported

    @SkyHelpTeam Thanks for the message Emma. I’m in contact with Sky, have swooped the TV and now have a wifi engineer booked. My issue though is that the software on glass is too bandwidth hungry and/or struggling in what I believe is a normal household in terms of # of devices.

  • SteMcP Ste McPartland (@SteMcP) reported

    @SkyHelpTeam It says “there’s a problem with your request, please try again later”

  • Annbarn25 Anne (@Annbarn25) reported

    @SkyHelpTeam my Internet down orpington kent

  • Vxr_racing Holly K (@Vxr_racing) reported

    @SkyHelpTeam Constant issues with my sky glass it’s now sat in a spare room, new tv bought and used with puck which is still rubbish but I can watch apps on my tv rather than them constantly crashing on sky glass. All reported to sky and they couldn’t care less

  • Eruoti_Sawyer Man_Like_Sawyer (@Eruoti_Sawyer) reported

    @JumbaBrian4 @Chels_HQ @SkySports Oly to go tumbling down in front of the goalie when he receives a ball 😭😭

  • Powersboy31 LORD IAN MAC OF GLENCOE AND LOCHABER (@Powersboy31) reported

    @SkyHelpTeam Outage in the area…. G33 Glasgow ….. Just another problem to add to the list… Any news Heather? How long?

  • Roy_Isserlis iRoy. (There's somebody wrong on the internet.) (@Roy_Isserlis) reported from Ormiston, Scotland

    @SkyHelpTeam Did that. Noticed signal is doing from 1 to no bars and back. Never had bad signal here before This happened first in Haddington 6 miles away today, then same back home in Eh35

  • uniquelyjoe Joe (@uniquelyjoe) reported

    It is now 51 days of no service from @virginmedia. All I need is a 'night pull'. 51 days, over 50 calls, and not one manager has called me back, not one agent has managed to book a night pull. Compensation currently over £450. @SkyHelpTeam fancy making me a deal in BL3?

  • PSClarke28 Paul Clarke (@PSClarke28) reported

    @SkyHelpTeam @bigmasser Is there not any sort of SLA for an outage affecting all FTTP services in an area?

  • instinctlives bob (@instinctlives) reported

    @SkyUK been on the phone for 1 hour 30 mins. Two transfers - all I want is a sky engineer to install my Broadband Superfast 80. Not sure why so hard; worst service I’ve ever had from any company.

  • Powersboy31 LORD IAN MAC OF GLENCOE AND LOCHABER (@Powersboy31) reported

    @SkyHelpTeam broadband down… AGAIN!!!!!!

  • hafizfarhannn 🔺 (@hafizfarhannn) reported

    @Chels_HQ @SkySports mf couldn't even control a single simple pass without falling like an idiot

  • dboladzn dbola (@dboladzn) reported

    @SociaballTweets @SkySports You're going down

  • instinctlives ed (@instinctlives) reported

    @SkyHelpTeam Hi Michelle, neither. I’ve already upgraded in December. Had an engineer but didn’t fit it. I’m paying for the service, literally just need an engineer to install the broadband.

  • casey_rich98 •𝓒𝓪𝓼𝓮𝔂 • (@casey_rich98) reported

    @SkyHelpTeam Quickly resolved? It’s 4pm and it’s still not working. It won’t even connect to BT wifi despite being able to connect to other devices and constant attempts to restart it. Not to mention the constant glitches with apps, turning on and off randomly.

  • SBuxWarriors Simon Buckett (@SBuxWarriors) reported

    @SkyHelpTeam Everything. Because Sky Go is a dreadful app that you guys haven’t ever bothered to fix. Take customers money and run, Sky’s strategy for years.

  • SteMcP Ste McPartland (@SteMcP) reported

    @SkyHelpTeam is there a problem with your website? I can’t sign in to my account on any platform and I want to speak to someone about leaving

  • SBuxWarriors Simon Buckett (@SBuxWarriors) reported

    @SkyHelpTeam PM so you can avoid addressing any of my comments? This app has been broken forever and you charge money for it. Sky think that’s ok do they? All you’ll says is ‘delete and reinstall’. How about Sky fix the bugs? Any comments?!

  • ChrisBeeharry Chris (@ChrisBeeharry) reported

    @SkySportsPL Terrible idea @SkySports

  • StilesTony Tony Stiles (@StilesTony) reported

    @skyhelpteam I have just come off a call with your support technician Chris. Chris actually accused me of blackmailing him, which was not very courteous. I was entirely polite for the full duration of the call. I would like to discuss this and the refund I was promised in Dec.

  • Powersboy31 LORD IAN MAC OF GLENCOE AND LOCHABER (@Powersboy31) reported

    @SkyHelpTeam Done all that Heather…. Nothing…. Doing it few times a week now… awful service in this area…

  • instinctlives bob (@instinctlives) reported

    @SkyHelpTeam been on the phone for an hour and a half, two transfers; still on call on hold - all I want is to book an engineer to install my sky broadband superfast 80. No idea what the problem is - worst service I’ve ever had from any company!

  • FaustinoShearer Lloyd Xmas (@FaustinoShearer) reported

    @SkyHelpTeam The same problem everyone had this morning.

  • 51N1GHTH4WK 51.N1GHTH4WK 🇺🇦🏳️‍🌈 (hosting giveaways) (@51N1GHTH4WK) reported

    @SkyHelpTeam love having internet issues for over a week but no none issues in my area

  • StilesTony Tony Stiles (@StilesTony) reported

    @SkyHelpTeam Thanks @SkyHelpTeam. I will do so and post an update on the resolution here.

  • StilesTony Tony Stiles (@StilesTony) reported

    @skyuk I have just come off a call with your support technician Chris. Chris actually accused me of blackmailing him, which was not very courteous. I was entirely polite for the full duration of the call. I would like to discuss this and the refund I was promised in Dec.

  • instinctlives ed (@instinctlives) reported

    @SkyHelpTeam Still on hold, now been on phone for an hour and 40 mins. Don’t feel any closer resolution. It’s infuriating.

  • KirstyWeir11 Kirsty Weir (@KirstyWeir11) reported

    @SkyHelpTeam I am absolutely livid at the last of assistance or ability to complain about ongoing broadband issues! All your advisers do the same thing and don’t listen

  • CINEFILMS_YT CineFilmsYT (@CINEFILMS_YT) reported

    I wouldn’t recommend upgrading to @SkyUK Q i have had nothing but trouble with internet dropping out 4/5 times a day!!! Since upgrading! Pathetic seems i’m paying more because i was told it would be better!!

  • elbaUKtoro The Bull (@elbaUKtoro) reported

    @SkyUK bored of the internet going off all time. Then call and have to wait. No thanks. Say bye to a long-standing platinum customer