Sky Outage Report
Why is my Sky service not working?
No problems detected
If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (51%)
-
TV (27%)
-
Wi-fi (11%)
-
Total Blackout (6%)
-
Phone (2%)
-
E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hackney, Croydon, Gloucester, Dorchester, Portsmouth, City of London, London, Abergavenny, Prescot, Sutton Coldfield, Peterborough, Slough, Dublin, Blackburn and Hastings.
| City | Problem Type | Report Time |
|---|---|---|
 Enfield Town |
Wi-fi | |
| Hackney |
Internet | |
| Croydon |
Internet | |
| Gloucester |
Internet | |
| Dorchester |
TV | |
| Portsmouth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Mike
(@mikejoyce50) reported
@SkySportsPL @SkySports Souness and Keane are terrible pundits. Anti Newcastle every time.
-
Marie Case
(@mert198012) reported
@SkyHelpTeam Thanks, not just channel 4 on our box, also found channel 5, food network it's not working on either
-
Rich
(@jordrich255) reported
@SkyUK disappointing service. Been with you for years with TV phone and internet. Moved to mobile and initially very good, but the service I received earlier has put a black mark on it, and I am considering dropping all of my new mobile contracts and going back to EE !
-
Russell
(@Russ_TheWolfman) reported
@SkyHelpTeam @WeRThe48Percent I am hoping Sky do know. No issues on my first generation Q box, but PAID for the upgrade to the latest box for HDR and it’s been atrocious for sound drop outs since. Given up watching in UHD, HD is bearable.
-
Tracy Hammond
(@thammond2020) reported
@SkyHelpTeam hi sent a dm if someone could help pls
-
N1CK
(@N1CKtheOne) reported
@MarkBinmore @SkyHelpTeam Same for me. Never had to use a pin
-
DanielT5K
(@DanielStreams) reported
@virginmedia Which is not what I was told in October if you had actually read my tweets!!!!! Another prime example of the poor service from VM, thank god I have switched to @SkyUK
-
Darren
(@Darren44885995) reported
@lefthookqpr @SkySports Did it in May, terrible customer service and unhelpful phone agents and not fulfilling their contract agreements. Tbh havnt missed it one bit. Sport events aint the same without fans/ crowds.
-
Cyber Friday
(@CyberFriday3) reported
@SkyHelpTeam I find it ironic that I only experienced the sound drop out issue #2yrnofix when I swapped out my 3rd party router for the Sky provided router after experiencing broadband speed issues. Unintended consequences that my choice of router protects me from an unfixed Sky "feature"
-
Alan
(@Alan45075546) reported
@GNev2 @SkySports Thought that was another bottle between the screens! If it was it’s a problem not occasional celebration
-
Millie Newham
(@PeakeMillie) reported
@SkyHelpTeam Thanks we have tried all of that and all we get is call us. The router just keeps dropping off. Both key workers and cannot ring during day time and when we do we get stuck in queue which is no help for us. We will look at another provider
-
Jason Culleton 🦊
(@Culletonfox) reported
@mikejoyce50 @SkySportsPL @SkySports Just terrible pundits full stop
-
N1CK
(@N1CKtheOne) reported
@SkyHelpTeam Just had the pin system come up putting @Film4 on have NEVER had this come up before. The bigger text number tried the last 4 digits, incorrect. It's a free Sky Box, is there a default number or is it the smaller text number?
-
SR
(@Custardboy2) reported
Cancelling my subscription with @SkyUK @SkySportsPL 🗑 The agenda is awful 🤢
-
Will Hulme
(@willhulmee) reported
@SkyUK not sure if you are aware but your broadband is ABSOLUTELY GARBAGE.
-
Jim Campbell
(@JamCam80s) reported
@SkySportsPL @SkySports awful coverage/analysis of the NUFC v LFC game.
-
Reece Davies
(@ReeceDaviesSWFC) reported
In what world is that not a foul? Please can we just get some consistency? He cleans him out from a bad angle and somehow, that's not a foul. #Skysports
-
Brian
(@theroughyed) reported
" the need to eradicate class prejudices " they don't half spout some **** @skysports #CHEMCI
-
ToonBarmy2
(@Barmy2Toon) reported
@SkySports just enough time to show Leicester goals thats your **** ******* corrupted arse ******* @premierleague channel cancelled
-
Teddy Bear Nannies
(@TeddyBNannies) reported
@SkyHelpTeam I can not get good WiFi in my daughters room and it’s driving me nuts. I’ve got a booster but it’s still not working. Please can you advise what I need to do next as I’ve been on hold for 1hr 12 mins and then got cut off
-
darrell cook
(@dazcookcook) reported
@SkySports If Footballers weren't all as thick as two short planks then this wouldn't be a problem. They think the Rules don't apply to Footballers.
-
Craig Jones
(@nufcCraigmad) reported
@kylehollins @SkySports Same mate, he’s horrible. I hope big Gaz hammers him 🎯🎉
-
Ed Lowe
(@peaeye45) reported
So know pre match build up then 60 seconds of analysis after the game. Show both Leicester goals but not #nufc goal. The coverage on #skysports is awful. So glad I cancelled mine years ago. Use my brothers Sky Go!
-
Jimmybrigg
(@briggferrier) reported
@SkyHelpTeam Think this is a bigger issue at your end. My box doesn’t even recognise my PIN
-
Neil Delanty
(@delanty_neil) reported
@SkySports American football is the worlds worst sport so not an issue
-
williams
(@nufc1491) reported
@GNev2 @SkySports Is it? Would never of guessed that game was on with all the build up taking up most of the show on sky sports
-
Ryola
(@Ryan_Mower) reported
@SkySports a massive two minute post match review of the Newcastle Leicester game......terrible.
-
paul woolley
(@paulwoolley) reported
@HEvzWhu @SkySports Why have never abused anyone cos I lost 10 p on a bet
-
⚫️Paul Usher
(@Paul_Usher1) reported
Sack the old has been average defender Hinchcliffe, his commentary is bloody awful @SkySports @SkySportsPL
-
Mark Donnelly
(@madmarkno10) reported
@SkySports Been done by being a shite manager !! And **** stirrer karmas a ***** !!