Is Sky having an outage?

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

 Problems detected at Sky

Sky problems in the last 24 hours

Sky Outage Chart

September 24: Problems at Sky

Sky is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (59.04%)
  • TV (22.74%)
  • Wi-fi (9.04%)
  • Phone (3.77%)
  • E-mail (2.71%)
  • Total Blackout (2.71%)

Sky Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Sky Issues Reports

Latest outage, problems and issue reports in social media:
  • BriefcaseMike
    Briefcase Michael (@BriefcaseMike) reported

    @SkyUK Full marks for opportunistic marketing! How often do Sky TV services go down compared to cable?

  • Krissie_Wright
    Amethyst Isis (@Krissie_Wright) reported

    @SkyHelpTeam How do I report completely unacceptable fibre speeds? We've been having issues for the past couple of weeks, with very low download speeds (in some cases less than 5mbps) which is not the service we pay for.

  • FerozPat74
    Firoj (@FerozPat74) reported

    @SkyUK I’m still with virgin if they are willing to cancel my contract then yeah I’m happy to talk to Sky

  • mrsunnymatharu
    Sunny Matharu (@mrsunnymatharu) reported

    @SkyHelpTeam Is your Sky online chat down? Can't find the link to it, keep getting the same page to choose a help category. Only want to know when my contract end date is

  • A_MAbbasah
    Ann-Marie Abbasah (@A_MAbbasah) reported

    @SkyHelpTeam Hi, I've sent about 3 tweets, and inboxed you. No response. Can you reply please. If no response, we'll just have to cancel account as we're paying for a service we're not getting and not getting any customer service help either. Choice is yours!

  • jonathanwood01
    Jonathan Wood (@jonathanwood01) reported

    @SkyHelpTeam I've tried every option available to battle through Sky's automated system and speak to someone, but it can't be done. I guess I have no option but to with-hold payment of my bill until they call me back! Terrible customer care.

  • wk1703
    Wolfie (@wk1703) reported from Luton, England

    @DarrenEmoji @SkyUK @sky Oh i see but see if you can get that waved as your paying for a service in which your not receiving i.e no tv service from sky, your paying a monthly subscription for some thing you are not getting.

  • BeckiemayC
    Beckie Cashman (@BeckiemayC) reported

    @SkyHelpTeam I am using the sky go app on the Mac and it keeps coming up with Error 200 and link to keep signing in can you help. This has been happening for over 2 weeks

  • bigbangyamaha
    S1000R (@bigbangyamaha) reported

    @SkyUK Had sky before no issues with doped connection etc , name your prices

  • RobertLe96
    Robert Le (@RobertLe96) reported

    @virginmedia ive been given 3 text messages saying the same thing. An engineer is working on it and an engineer is on its way? cant take that long to get it fix!? surely i cant be without internet & tv for 2 days!! @btsport @SkyUK what's good?

  • Kirstyledge
    Kirsty L (@Kirstyledge) reported

    @SkyHelpTeam @SkyHelpTeam I have been disconnected due to non payment however agreed an arrangement on phone start monthso why have I been disconnected..I also can't phone customer services because it saids I need to make automated payment before I can speak to someone ???

  • MissLadyDesigns
    Katie Adams (@MissLadyDesigns) reported

    @SkyHelpTeam Is there a problem with SKY TV in the Putney area? No TV since yesterday and tried rebooting several times and doesn't work! HELP!

  • EkilErif
    Richard Thompson (@EkilErif) reported

    @SkyUK If you guys offered half acceptable download speeds perhaps we could talk. With an estimated speed of 31-40 Mbps you can keep that service thanks. As much as having no internet for nearly 4 hours has been a pain, having permanently slow internet would be more of a pain.

  • mullenc82
    Craig Mullen (@mullenc82) reported

    @SkyHelpTeam do you know if tge broadband in carluke is experiencing problems today ??

  • foofversusevil
    jessjessjess (@foofversusevil) reported

    @SkyHelpTeam both my landline and broadband have gone down SE26 area- help

  • MrsCWaring
    CatherineWaring (@MrsCWaring) reported

    @SkyHelpTeam hi I’m having problems with my sky q mini box. It keeps crashing and I have to reboot. Sometimes 4-5 times a day.

  • john_kilcoyne
    john kilcoyne (@john_kilcoyne) reported

    @SkyHelpTeam our internet is very frequently down or we have no connection. Can you please help with getting sorted Thanks

  • roccoliddel
    Ross L (@roccoliddel) reported

    @SkyUK terrible service. Quick to take your money never solve your issues

  • VLSspeaks1
    VLSspeaks (@VLSspeaks1) reported

    @BTCare are there currently fault issues in Cheltenham? @SkyUK have checked my broadband and it’s a external phone fault. Can’t find any issues logged but is a huge inconvenience.

  • lucas4ovwales
    Luke Hill (@lucas4ovwales) reported

    @SkyUK I was foolish enough to leave Sky - lured (missold) by a supposed good package from VM. I still have my Sky Q equipment, so maybe a phone call is in order. Too bad I haven't been sent a contract to view/sign to know my legal obligations with VM.

  • DaiRees1984
    Dai Rees (@DaiRees1984) reported

    Once again, Ashley dragging the club through the shit. What a disgrace. And @SkySports, please never have that little rat Wise on your channel again to further ruin our reputation. What an shambles. Get him out of our club. #ashleyout

  • Liam33232695
    L (@Liam33232695) reported

    @SkyHelpTeam no satellite signal for most channels since Thursday yet my Sky Q is telling me my signal is fine

  • Liam33232695
    L (@Liam33232695) reported

    @SkyHelpTeam No signal since the storm yet Sky box is telling me my signal is fine. More than half of the channels aren’t working

  • SirGirdle
    SirGirdle [TeEm] (@SirGirdle) reported

    @SkyHelpTeam Engineer has been out today. No issue with line. Isolated to router after lightning strike.

  • jojokayak
    JojoKayak (@jojokayak) reported

    So your new tv&broadband provider can’t take over all of your services but none of the small print says that and @SkyUK keep charging you for months for a service you aren’t using. #ripoffbritain #dontgetconned #readthesmallprint

  • OkwuchukwuGA
    Geoffrey O Afukwandu (@OkwuchukwuGA) reported


  • jenwalk30
    Jen Walk (@jenwalk30) reported

    @SkyHelpTeam Hi, when can I claim my MasterCard reward? My sky service went live on 20/9/18

  • Liam33232695
    L (@Liam33232695) reported

    What is going on with @SkyUK . It’s telling me my satellite signal is fine yet isn’t picking up most channels. Did a reset and this didn’t work. Has been like it since Thursday

  • KimberleyHW
    Kimberley Walker (@KimberleyHW) reported

    Anyone else flick through everyone one of their 1000 @SkyUK channels, only to end up at the same conclusion. “**** it there’s nothing on. I’ll watch friends” #Friends

  • KateCla17825815
    Kate Clayton (@KateCla17825815) reported

    @SkyUK What an absolute joke of a company! Take from the poor and let them struggle to like your own pockets. I am unable to cancel my contract until next year! I have been misinformed, mis sold and locked into something so ridiculous. #bewarned #poor #rich #joke #neveruse #sky

  • madeinleeds1983
    Benn Wood (@madeinleeds1983) reported

    @SkyHelpTeam I take that as a no then !! Poor to say the least

  • jacqueline_826
    Jacqueline ✨ (@jacqueline_826) reported

    @SkyHelpTeam Just wondering how long it takes for a reply to an email. Was told to email customer service last week and still haven’t heard anything back..

  • FuchsiaAlice
    fuchsia (@FuchsiaAlice) reported

    @SkyHelpTeam Is there an issue in SW London? Internet been down for a while...

  • riotbadger
    RiotBadger™ (@riotbadger) reported

    @MichaelD_M @SkySports Well that sucks...

  • alspicer
    alspicer (@alspicer) reported from London, England

    @StopFundingHate @gladstonebrooke @Huawei @BritishGas @SkyUK @VodafoneUK @marksandspencer @bt_uk @verynetwork @TheAA_UK @ImagineCruising @Stannah @pandocruises @nectar @Screwfix @Gillette You do understand we'll continue protesting and spreading the word about how you actively support bigotry with your advertising money, don't you? Until you stop funding hate, that is. Then we'll all celebrate.

  • blondielou8
    Lou Carroll (@blondielou8) reported

    @SkyUK just been on the phone to Leanne such a rude member of your team.. how can you justify paying an extra £29 extra a month as my deal has now run out! And also taken £40 extra out of the account..

  • mikeofbeddau
    Michael walker (@mikeofbeddau) reported

    @SkyUK I have add Freesat but in the bad weather the LNB I snapped off I will get a new dish will I

  • mikeofbeddau
    Michael walker (@mikeofbeddau) reported

    @SkyUK The entertainment package I have had Freesat but in the bad weather the LNB as snapped I will get a new new dish as well *****

  • anthony_mcd
    Anthony McDonald (@anthony_mcd) reported

    @virginmedia I have on many occasions the only offer I have had is that I can pay for a wifi booster for £3 a month. That will only solve one issue not the issue with rebooting my router daily and slow speeds. It's clear you don't want my business I'll see is @SkyUK have better customer servi

  • RuthB63
    NormalForNorfolk (@RuthB63) reported

    @SkyHelpTeam Hi, have seen the news that Comcast have bought SKY out, and was wondering if I can cancel my SKY services without penalty if the prices are raised following this takeover?

  • angelafo67
    angela forbes (@angelafo67) reported

    @SkyHelpTeam i cannot get online via wi fi ate yoy aware of any issues in aberdeen area

  • Macfact1
    Macfact (@Macfact1) reported

    @SkyUK why are your movie channels so crap, you have the same movies on repeat. Can you tell us what's the point in even spending money on this service

  • HowellsU
    Scott howells (@HowellsU) reported

    @SkySportsGolf @SkySports Never guessed it but that rose one the fed ex be all about tiger now for this week and probably all over the Ryder cup more then one player who plays golf

  • AndyMcNee
    Andy McNee (@AndyMcNee) reported from Glasgow, Scotland

    @SkyHelpTeam No signal since Storm Ali. Can you help?

  • MarkHogan4
    Mark Hogan (@MarkHogan4) reported

    @David_Hogan @SkyHelpTeam @David_Hogan I take it you never got a reply from @SkyHelpTeam then

  • King_CJK
    Chris King (@King_CJK) reported

    @SkySportsPL @SkySports Is this the same (@HullCity @WatfordFC) Marco Silva of good starts then petering to poor and worse?

  • geoffc77
    Geoff Crow (@geoffc77) reported

    @SkyUK Any reason for the non-existent phone signal at NE61 5EY?

  • submarinelegend
    The Submariner (@submarinelegend) reported

    @HayleyMcQueen @Celticboy21 @KilmarnockFC @CelticFC Apologise to no one @HayleyMcQueen there's plenty of 'them' who work for @SkySports support whoever you want sane people wont give two hoots

  • sallepage
    sal lepage (@sallepage) reported

    Why does @SkyUK go off every morning have had no signal for 2 hours it’s not the internet as everything else works ... so frustrating

  • lorrainemking
    Lorraine King (@lorrainemking) reported from Brentford, England

    @Jacquistewart8 @BTCare Nope. I’ve successfully canceled my contract and switched back to @SkyUK. Their broadband might be slower but it’s reliable. In all the years I’ve been with them I’ve never had a problem.

  • kardyology
    Katherine Hardy (@kardyology) reported

    @SkyHelpTeam @SkyUK internet is down in Stockwell/Vauxhall #sky #skybroadband #again.

  • dallman23
    Daniel Allman (@dallman23) reported

    @gooner1947 @Chezzygooner @gooner145 @SkySports Ive given up watching the analysis and the pre match build up id mute the commentators to if i could, most of them are terrible, jobs for the boys with obvious favorites

  • vgilbert14
    VG (@vgilbert14) reported

    @SkyHelpTeam @Sky I've just missed Tiger return to glory because of your utterly poor Sky Q mini box not 'connecting' to the main box. £100+ a month to watch a blue screen saying ERROR MR104. Customer service are gonna be getting an earful tomorrow! AWFUL SHODDY EQUIPMENT! #Tiger

  • KrisCaperton
    Kris Caperton (@KrisCaperton) reported

    @SkyUK FFS Sky! halfway through the Sopranos and suddenly box sets disappear. What's the point in paying for the service when you pull this shit.

  • _j4zz
    Jazz Baxendale (@_j4zz) reported

    Never known anything as shit as @SkyUK internet wow

  • AgentOrangeDDR
    Don von Ribbentrop (@AgentOrangeDDR) reported

    @comcast promises (or lies to) @SkyUK subscribers that they won't get the awful service it's notorious for across #America, after takeover. #Beijing's top #university threatens to close #Marxism Society if #students back #WorkingClass, rather than #China's #rightwing #government

  • leishyyx
    mark leishman (@leishyyx) reported

    pure envy ***** wae class wifi, ma wifi is so slow it takes aboot an hour to load a movie on netflix and about 6 hours to watch a full wan after aw the buffering, @SkyUK are scamming bastards

  • Nugget_Courtney
    Courtney (@Nugget_Courtney) reported

    Absolutely shocking service @SkyHelpTeam

  • i_shaikh82
    Imran Shaikh (@i_shaikh82) reported

    There was a reason why we got rid of @SkyUK as our broadband provider even on our last day with you your service was shit. @virginmedia you are on notice if your service is shit as well we will get rid of you as well. Poor service will no longer be tolerated.

  • sami_fallah
    Sami Fallah 🤙🏽 (@sami_fallah) reported

    @Nickyjay332 @SkySportsBoxing @SkySports I would like to think he got it completely wrong but that would be very naive ... the only thing that makes sense is that he must have had some sort of problem with him that we don’t know about surely Buffer wouldn’t have been demanding a fee for what would be a 1/2 min tribute