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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 55% Internet (55%)
  • 19% Wi-fi (19%)
  • 14% TV (14%)
  • 6% Total Blackout (6%)
  • 4% Phone (4%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Hammersmith, Glasgow, Brentford, Edinburgh, Blackburn, Bristol, Gillingham, Broseley, Dorking, St Helens, Alton, Evesham, London, Harringay, and Burntwood.

CityProblem TypeReport Time
Hammersmith Internet 2 hours ago
Glasgow Internet 2 hours ago
Brentford Internet 2 hours ago
Edinburgh Internet 2 hours ago
Blackburn Internet 3 hours ago
Bristol Internet 4 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • Poodlepupboy
    Antonio (@Poodlepupboy) reported

    @FootballFunnys Cancel @SkySports

  • _JPev
    𝓙𝓸𝓱𝓷𝓷𝔂 𝓟 (@_JPev) reported

    @RobGemmell1 @SkySports ******* ridiculous!!! Stop this ****, Sky.

  • True_Catarian
    craig 🇺🇦 (@True_Catarian) reported

    @Kish_P14 @FansAgainstVAR_ It’s only the @SkySports pundits who provide any support for VAR Just to replay the incident for 5 minutes and give their opinion, over and over

  • goonerhev
    Goonerhev (@goonerhev) reported

    @SkyHelpTeam what a load of rubbish sky customer care since you move aboard it’s like talking to robots don’t ever go to sky if want good customer service

  • teebee_16
    tee. (@teebee_16) reported

    @ZaidBalll @SkySports And people thought Gary Neville, a whole professional footballer, was overreacting. Lmao. My fanbase is very funny sometimes. It was terrible call and was worth the scrutiny. Whether he's a United legend does not matter.

  • Original_Moldo
    Moldo (@Original_Moldo) reported

    @SkyHelpTeam Changing Sky Q to Sky Stream has been the worst decision ever! Problem after problem and no solutions whilst paying more than ever! Can’t have an engineer because there’s no fault on the system. 45 mins on a call with no solution and having to wait for a callback. 😡

  • KarlKavanagh69
    Karlos Balardo 🇵🇸 (@KarlKavanagh69) reported

    @theranger1872 Surely @SkySports can help with this?

  • Jennakearns91
    🎥Jenna Kearns ♿️ (@Jennakearns91) reported

    @SkyUK right im panicking as i have paid my bill but still getting messages saying my services will be suspended i paid last week cant get through to human on phone im disabled and cant physically be without my phone please help no way for help on app either

  • MohammedAliu6
    Cybron🇬🇭 (@MohammedAliu6) reported

    @SkySports Waited three seasons and still ended it with a brace. Ronaldo really cannot help himself

  • Jooonaathhann
    Jonathan (@Jooonaathhann) reported

    @TouchlineX @SkySports LOL I guess Phil should move to MLS and dominate that **** league so he can be picked for England

  • phoebesworld158
    Deborah (@phoebesworld158) reported

    @SkyHelpTeam I am tearing my hair out. I am constantly ringing Customer Services to cancel an order. The call keeps getting placed on hold, retrieved and I cannot hear the call handler & vice versa Help please.

  • veryfathomer
    Ducky 🇬🇧 🇺🇦 (@veryfathomer) reported

    @SkyUK Disappointed, I had a 24 month contract at £24 a month fixed for two years (agreed in writing) then after 12 months you bumped the cost up to £27, so I complained via email and your response? You said sorry if I feel let down, but no offer to fix the problem. Appalling.

  • Ian4cricket1
    tellingithowitis (@Ian4cricket1) reported

    @JacquiOatley @suesmith8 @SkySports You couldn’t be more wromg. She’s awful

  • SmokewitMenduza
    Smoke 💨🍀🍃with Menduza🚚🍁 (@SmokewitMenduza) reported

    @TouchlineX @SkySports Wow they abandoned play in Saudi league is that how worst the England team worst?

  • Poodlepupboy
    Antonio (@Poodlepupboy) reported

    @TimD2704 Being given game changing decisions week in week out. Cancel @SkySports

  • PetrKl1843248
    x - Petr Klíč (@PetrKl1843248) reported

    @razRBCHK @SkySports We dont forget. And we all know hes never winning Olympics because of that

  • TyzaCamSA
    TC - Gooner (@TyzaCamSA) reported

    Thanks @SkySports would love to watch the on field stuff but no we have to listen to your ******* pundits. Someone needs to come up with a new way of watching. Sky Sports is awful.... #Skysports #Arsenal

  • RobEllis1183719
    Rob Ellis (@RobEllis1183719) reported

    @SkyUK me Saturday. Still waiting. Funny how a new customer doesn't get charged £40. For someone who has spent approx £10k over the years with you, absolutely shocking treatment.

  • Middleditch89
    Eyesopen! (@Middleditch89) reported

    @SkySportsGolf @SkySports Get a Wayne Riley commentating, Paula and the rest are terrible

  • iamsteezze
    🔰Steeze Trafford🔰 (@iamsteezze) reported

    Shameless Skysports. They’re never tired of being a disgrace

  • RadioRed77
    Radio Red (@RadioRed77) reported

    @ShawShot @FootyAccums I pay a lot for my sports subs, for Skysports, TNT, Prime, DAZN. Had zero issues ever with people getting the finals for free. Thought it was a good idea. You would have to be a real miserable **** to think like you do.

  • GOATEDKAYKENNY
    KAY_EBI🐐⚖️ (@GOATEDKAYKENNY) reported

    @bagofdreamzz I pray so too. And I hope Alonso can do that for him. Man is too young to just fade off like that. And that stupid Skysports should stay away from him. His family and reps should shield him from the rotten bias British sports media.

  • willyshak
    Terry Munro (@willyshak) reported

    @SkySports It’s absolute garbage! Formula E..

  • shimataver
    Shimataver (@shimataver) reported

    @TouchlineX @SkySports Outrageous. WTF does Tuchel think he’s going… the Asian Champions League?

  • mattblake94
    Matt Blake (@mattblake94) reported

    @SomeAnyNextGuy @SkySports Where did I mention Barcelona in my initial tweet? I didn't say anything about small club internationally. I said small club. Why would I talk about Spain if we're in England. I didn't change ****. Prem clubs don't do parades just for winning one league. Small clubs do.

  • CPaul089
    Paul C (@CPaul089) reported

    Easy say now we’ve beaten @ManCity to title but fair play to Pep saying We deserved it (which we do) but for also being gracious all season. I’ve seen the media, including @SkySports journalists, trying to goad him into insulting us and he never once did.

  • _dAveFletcher_
    dAve Fletcher 🦉 (@_dAveFletcher_) reported

    @SkySports It's ok I'm fine, I don't have trouble sleeping.

  • johnspeirsii
    John Speirs (@johnspeirsii) reported

    @marknelsoncomic Shame there is no report of poor Harvey Barnes tidying away his boots and wee toaty shinnies in the cupboard under the stairs for the summer till he needs them for pre season amongst the talksport/skysports exclusives. All Foden this and Palmer that.....

  • CPaul089
    Paul C (@CPaul089) reported

    Oh good it’s this ******* player interview at half time from @SkySports seriously what are these pricks expecting Odegaard to even say? Just **** off with this shite!

  • Thaneofnowhere
    TechnicalChemical84 (@Thaneofnowhere) reported

    @johnryder1888 @ScotlandSky @SkySports Support Ireland.