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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 55% Internet (55%)
  • 18% Wi-fi (18%)
  • 15% TV (15%)
  • 6% Total Blackout (6%)
  • 4% Phone (4%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: London, Ilkeston, West Bromwich, Glasgow, Waterlooville, Dundee, Southwark, Welling, Morecambe, Blackburn, Canvey Island, City of Westminster, Manchester, Newcastle upon Tyne, and Derby.

CityProblem TypeReport Time
London Wi-fi 53 minutes ago
Ilkeston Phone 2 hours ago
West Bromwich Total Blackout 3 hours ago
Glasgow Wi-fi 3 hours ago
London Internet 5 hours ago
Waterlooville TV 6 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • JBAfc73
    Jon Braz (@JBAfc73) reported

    @Arsenal Absolute disgrace. @SkySports proving once again they don't give a **** about fans! Do us all a favour and get out of our sport!

  • eazyCFC
    Eazy CFC (@eazyCFC) reported

    Joao Pedro: "We support the leaders [in the team]. We always talk to each other to find a way to win games. Last week we won against Leeds, this week it didn't happen, we need to find a way to win." (@SkySports)

  • nosmh
    nosmh (@nosmh) reported

    @RoyAllenFSW @AppleTV @F1 They have no clue what they are doing. Meanwhile they also cannot seem to figure out their HDR10+ encoding, so I watched the SkySports feed (on AppleTV) instead of their broadcast and was quite happy. Well, other than being disappointed they ran the feed in a much lower resolution than their main broadcast.

  • rugbyleagueontv
    RugbyLeagueonTV.com (@rugbyleagueontv) reported

    . @SkyHelpTeam Sky Sports + blank screen on Catalans v Leigh. Not good enough. It's about time you provided a proper streaming service then this glorified red button.

  • DanOAvfc
    AVFCBADAMAN (@DanOAvfc) reported

    Shocking performance by Unai Emery Can't even blame the team for this they are asked to play this crappy way Worst 45 ever under Unai @ga11agbon #AVFC #TALKSPORT #SKYSPORTS Real Madrid would really want this? Doubt it @FabrizioRomano

  • endthebeeb
    Johnny Reb (@endthebeeb) reported

    @SkySports What's with the stupid music drowning out the presenter?

  • Chels_HQ
    Chels HQ (@Chels_HQ) reported

    Callum McFarlane: "I don't think we lacked effort and commitment. We got into some good situations in the second half, it wasn't down to a lack of effort." (@SkySports)

  • John_evans21
    John evans (@John_evans21) reported

    @nffckez @SkySports @SkySportsPL Ah thats **** then, considering how much you have to pay for even just the one chanel its very poor.

  • TruckerBaron
    JJ Jones (@TruckerBaron) reported

    SkySports app is soooo bad.. try to read the commentary on a game and no matter how hard you try it flicks over to either the line ups or the stats... so ****!!

  • Chris_dreamX
    christian (@Chris_dreamX) reported

    @spfl @SkySports Scrap the poor VAR

  • absdeakin
    Abs (@absdeakin) reported

    @SkyHelpTeam I’ve been sent an email to say debt collectors are going to be sent as I didn’t send a box back. I was told on the phone the charge would be waived because of my traumatic exceptional circumstances. Please help

  • Dave63407796
    Dave (@Dave63407796) reported

    @SkySports Do people actually pay for this garbage

  • stustuy
    SH (@stustuy) reported

    @RangersFC @SkySports Unfortunately for Rangers after the **** show last week, they need to get beat today because if Celtic win the league they might as well fold the club. Again.

  • andhealey
    Andrew Healey (@andhealey) reported

    @SkyHelpTeam great Sky Stream goes down and miss the end of the football. Now have “there is a technical fault. Please try again later” can you sort it out please.

  • john_mack1974
    John Mack (Mack) (@john_mack1974) reported

    Good evening @SkyHelpTeam so you’ve cut my mobile plan and I can’t find out why . Come on folks where’s support for this with accessibility team

  • Kris_Johnson1
    Kris Johnson (@Kris_Johnson1) reported

    @SkySports #skysports Don't ever do that again you hoofwanking bunglecunts !! Midmatch interview !?? Wtf are you doing ?? Stop with your **** !!

  • jakatta73
    Jakatta73🏴󠁧󠁢󠁥󠁮󠁧󠁿 ✝️ 🇬🇧 (@jakatta73) reported

    I'll say it again, but the lead commentator on #SkySports football coverage is terrible. Why does he endlessly have to shout players names every game he's on when they shoot! #MANLIV

  • CarlosS1kRR
    Carl B (@CarlosS1kRR) reported

    @nffckez @SkySports @SkySportsPL I’m literally watching the game on SS PL ! Don’t get what your problem is

  • sutkins
    Sutkins (@sutkins) reported

    @SkySports absolute shower of **** again, only sound on the @SuperLeague . Why do I pay my subscription for this ?

  • Tonypem
    CharleyBurleyTbe (@Tonypem) reported

    Daniel Sturridge really is that token DEI appointment aint he,? He’s ******* awful tbh,and sack Neville and his mate Carragher ffs both talk shite and biased as **** #Skysports #ManutdLiverpool

  • PiagetTheGooner
    PiagetTheGooner (@PiagetTheGooner) reported

    @Mo_Arsenal9 Well it’s been apparent for the longest time that we are left to our own devices when it comes to fair coverage by the British media esp Skysports. See how they keep shoving the shameless and biased Gary Neville down our throats to commentate on our games.

  • EHDMJU
    1. FC Köln Fan (@EHDMJU) reported

    @spfl @SkySports Supposed to be an away game but all the Hibs fans have turned up wearing green to support Celtic? Disgusting.

  • rainbowland1979
    Rainbowland (@rainbowland1979) reported

    @empireofthekop @SkySports We are crap

  • NonleagueRdup
    The Reposs Non League Round Up Show (@NonleagueRdup) reported

    @SkyHelpTeam why has sky customer service got so bad a platinum customer and the service is appalling why does it take 3’phones calls and over an hour on the phone to sort a situation

  • lowfieldspen4
    lowfieldsloonypen (@lowfieldspen4) reported

    @SkySports robbing pensioners, my mother clicked on a sky sports offer. Free for a four weeks and then 20 a month for 6 months and the thieves are taking 38 a month immediately?! On all morning with an Indian call centre who say the offer never existed!!! She has an email you 🤡s

  • RedDogNF
    Tom (@RedDogNF) reported

    @SkySports @SkySportsNews Yo-yo, back down by Feb

  • LitlDrumrBoy
    Neil 🐝 (@LitlDrumrBoy) reported

    @SkyHelpTeam why is your Apple Pencil pro never in stock? Have been looking for 4 months and it’s never available to add to a purchase.

  • John_Of_Eng
    John 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@John_Of_Eng) reported

    @TheLobbyGobbler @SkySports Watched it on Fox 502, never skipped a beat even though they use the Sky stream.

  • NickMart22
    Nick Martin (@NickMart22) reported

    @SkySportsRL @SkySports How many more times ate you going to provide **** service on the red button ******* awful. Blank screen with sound only. For the price you ******* charge. Sort it ******* out.

  • Marknova_8
    Mark Nova (@Marknova_8) reported

    @TouchlineX @SkySports Mbappe is the problem