Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 28: Problems at Sky
Sky is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Batley, Stoke-on-Trent, Dublin, Glasgow, Cannock, Harringay, London, Northampton, Birmingham, Luton, Northolt, Blackburn, Hounslow, Orpington and Weymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
TV | |
| Stoke-on-Trent |
Internet | |
 Dublin |
Internet | |
| Glasgow |
Wi-fi | |
| Cannock |
Phone | |
| Harringay |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Dan McLeish
(@DXMCL) reported
WHY IS SOUNESS THERE FFS @SkySportsPL @SkySports **** off
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Chris Pickett
(@Christopher_G25) reported
@SkyHelpTeam can you help please. We have sky glass and this week added sky sports. Currently watching in uhd and have to say I’m very disappointed with the quality. The colours don’t appear to vibrant and there also appears to be dark shadow lines vertically on the screen.
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Blurfarsea
(@blurfarsea) reported
@SkyHelpTeam Done that 6 times Matt and told you that 3 times now. Hopefully as this is now clear please let me know what you are going to do to help, as your suggestions have been tried and don’t work. Shall I give up?
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Paul 'Flex' Browne 🇮🇪🇪🇺
(@PoldeBrun) reported
from
Waterford, Munster
Dear @SkySports Not my system but why is it only sports channels picture is terrible quality yet all else is perfect HD or UHD? Full Sports Package being paid. Blurry pic @SkyFootball #sky #skysports
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Wayne Cohen
(@Wazza9) reported
@SkyUK please can you help, my signal keeps stopping on my sky box
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xm3🏴
(@xm3lite) reported
@CallmeLaura5 @SkyHelpTeam Virgin media or any other network yes but you can only have one openreach line.
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Tom Harker
(@tcgharker) reported
@SkySportsPL @SkySports Can you please please stop giving Souness United games, he never has anything constructive to say. Neither positive or negative. Surely there's someone else who's impartial you can assign to the game who can actually contribute?! #MUFC #MUNMCI
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Auntie Fa
(@mrsleewillsee) reported
@SkyHelpTeam 1 hello, we rang you ten days ago to update my partners details details after he lost his card. We were promised that payment would be taken, and all was fine. I suffer from complex mental issues and rely on both internet and phone, as we explained to you
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Lord Thaddeus Thorvald the 2nd
(@Elpocoloco7) reported
@SkySports wtf is souness still a pundit. Refresh the ting
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S Worthington
(@SWorthington19) reported
@_LJones_ You are quite simply the worst ******/predictor I have seen… it’s really embarrassing reading just how inept you are every week! I certainly wouldn’t be wasting a penny on a bet with your hideous predictions @SkyBet.. is that the best @SkySports can do.. ! 😜😜
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Ali Tweedale
(@alitweedale) reported
Souness is genuinely an atrocious pundit. He just can't help himself with lazy stereotypes. Once again it's the "Latin" one today. Offers no insight whatsoever and uses terms that @SkySports just shouldn't have on TV at all, let alone this often. Time to get rid.
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Keith Baker
(@D4rkC00d3r) reported
@SkyHelpTeam Solved it, somehow my neighbour also who has Sky Q was able to access my network and his devices joined my network, my network also renamed to the same as his?? I reset everything slams reset it up. The logs suggested that they were allowed to join and it was the same network?
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DCooper7
(@Cooper1970D) reported
@JeffStelling Terrible move by @SkySports to get rid of the lads. Never been the same since. Let’s hope they see sense?
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booboobear40
(@booboobear40) reported
@SkyHelpTeam **** off and eat my big white **** you scam merchants.
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Vicky Irwin
(@VickyIrwin) reported
@SkyHelpTeam how do I get a new remote? Tried changing the batteries and still not working
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Lee
(@leestudley) reported
@SkyHelpTeam my Sky+ HD clock has still not got back an hour is there anything that I can do to fix that?
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Dave Read 💙
(@tbhaarlem) reported
@Mr_D_Mitchell_ @JeffStelling @SkySports Completely agree mate. Just watching it and there's a heated discussion between Merse & Morrisons. The joy has gone out of the programme. I'm guessing for Jeff it used to be more like a footie chat down the pub with the old crew. Just not the same any more unfortunately.
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Foz
(@MisterMattF) reported
Thanks @SkyUK for completely messing up the connection of broadband in new property.. Notified of all the details 3 weeks ago & the importance of date as Mrs works from home.. So today you decide to inform us its delayed until 18th... Splendid customer service like always...
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Stefan Pichowski
(@StefanPichowski) reported
@SkySports Daniel Levy will not buy a player for that obscene amount when the contract is running down quickly. Wake up everyone! It's a tweet feeding off me and everyone else!
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s
(@1972liverpool) reported
@SkySports Spurs can be their rivals,they never win anything
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Foz
(@MisterMattF) reported
@SkyHelpTeam I'd like the question answered that's already been asked about work next week? & the fact we were already told everything was fine. Not to told to get in touch if I have any other questions... It's a such a poor service however you want to dress it up with blanket replies.
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Neil Brewitt
(@redpola) reported
@SkyHelpTeam Thanks. I’ve partially solved the problem. Incoming voicemails are immediately being sent to my “deleted items” folder. They ARE being received but are not available via 759. This is good enough, thanks.
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Jamie Ward
(@jamie_ward84) reported
@UnitedStandMUFC I really wish @SkySports would employ pundits that check their stats. Thing is, by peddling fake stats, this will do the rounds and be banded around as a fact. It’s really, really poor.
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James Williamson
(@skellen08) reported
@SkyHelpTeam trying to contact sky with no joy, phone keeps cutting out, i rang you, you send a text for online support, but still no joy, can someone please contact me?
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United Complete
(@United_Comp) reported
Neville on #ManUtd: They've built a better foundation. I know they conceded goals in Atalanta the other night but they've built a more solid foundation to at least win games from in the last week. Before that, the performances were genuinely horrible. [Via @SkySports]
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Ryan Jones
(@ryanjones05) reported
@SkyHelpTeam premier league channel not working. Glad I pay for it.
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Distract and Divide
(@distractdivide) reported
got to give @SkySports their due, they do push womens football, but I have zero interest can your app just send me notifications based on the stories I read? I literally never get any men's football, boxing or NFL notifications and that's all I read on it.
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Neil Brewitt
(@redpola) reported
@SkyHelpTeam Thanks. I’ve done that. I believe this is a service issue and not a configuration or device issue.
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Paul Cooney
(@CooneyFitness) reported
@alitweedale @SkySports Been saying this for ages! Every single bit of his punditry boils down to “wanting it more” “putting effort it” “man up”. Absolutely no tactical insight what so ever! He is a dinosaur
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MT
(@michosh) reported
@SkyHelpTeam another call from ‘Sky Technical team’ saying my Internet is not secure, telling me to download app ‘Anydesk’ so they can help. They are calling from 0121 286 0929 #skyscammers