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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 45% Internet (45%)
  • 31% TV (31%)
  • 14% Wi-fi (14%)
  • 5% Total Blackout (5%)
  • 3% Phone (3%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: London, Bedford, Birmingham, Norwich, Hammersmith, Dudley, Dublin, Bristol, Wandsworth, Glasgow, Blackburn, Harrow, Oldbury, Havant, and Southwark.

CityProblem TypeReport Time
London Wi-fi 21 minutes ago
Bedford Internet 4 hours ago
Birmingham Wi-fi 4 hours ago
Birmingham Internet 4 hours ago
Norwich Wi-fi 6 hours ago
Hammersmith Internet 6 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • mcarter250
    Mark Carter (@mcarter250) reported

    @SkyHelpTeam Can I please get some help with my account? I have been going around in circles for days with your support site and can't get any help at all because it's just continuously deflecting everything

  • 420connoiseur
    420connoiseur (@420connoiseur) reported

    @SkySports Ruining football with divisive race bullshit. **** you! **** all you idiots buying into this brainwashing bullshit too. Sheep the lot of you, and they're walking you like lambs to a slaughter...

  • Trivmeister
    Joseph Trivett (@Trivmeister) reported

    @RhebelRhebel @SkySports I agree with the level of commentary, who ******** is nir bitten, however I do enjoy getting absolutely ragin at kris boyd and equally love when John Hartsons says something ridiculously Celtic biased

  • JoshuaPxffer
    Joshua Peffer (@JoshuaPxffer) reported

    @yxnz1 @SkySports What did I say ? What ******** did I say ?

  • NutDoink
    Doink's Left Nut (@NutDoink) reported

    Awful pundits and hosting on @SkySports - they can barely speak English.

  • RennySF
    Pat Springleaf (@RennySF) reported

    I’m left unable to contact family and friends on #BoxingDay due to @bt_uk who told me they’d cancel my @SkyHelpTeam broadband and switch to them, was promised to be live by December 11th, still completely isolated in Tier 4 now, thanks.

  • KevMoy
    kevin moynihan (@KevMoy) reported

    I’d absolutely love to watch a really nice movie tonight but due to the crap equipment @SkyUK supply it’s not gonna happen loss of connection it’s 20 feet away from the main box ffs sort your **** out or reduce the price for the service you supply to match what we get #maybe50p

  • ainablaepsr
    Anna Dino (@ainablaepsr) reported

    @SkySportsPL @SkySports this is terrible news

  • AdamOzzy
    LUFC OZZY (@AdamOzzy) reported

    @SkySports Ortiz is crap. He’s fought nobody and lost to Wilder, who is also ****. Too old, on blood pressure meds, probably should retire

  • Virtual_Vince
    Vince 🇬🇧 (@Virtual_Vince) reported

    @SkyHelpTeam The only support left is a change of box, and there goes all of saved recordings! I don’t see the point in having shows to record or keep if you lose them when your box needs to be changed.

  • ManBrickman
    Brick MAN (@ManBrickman) reported

    @Mattlondon17 @loopyleanne @SkySports Thick people like you will never get it tbh. Don't like minorities having a voice. You're the same idiot from the 60s

  • JoHn199024J
    John. (@JoHn199024J) reported

    @SkyHelpTeam Just curious if your broadband is down.

  • SarahMckinlay29
    sarah mckinley (@SarahMckinlay29) reported

    @SkyHelpTeam This has been hell over x ma's having to hang up and recall people multiple times or it freezes and shows " reconnecting" this has been going on for months now and it's even worse now there are more people at home

  • rob1nbuckingham
    Bobby Bucks (@rob1nbuckingham) reported

    @SkySports how many more errors is this presenter going to make before you haul her off? Terrible😩

  • JR8BRN
    joshua raeburn🤙🏻 (@JR8BRN) reported

    @SkyHelpTeam just wondering if there is a problem with your apps? Netflix, Disney+, Spotify are all not working. Wont even load up?

  • mrmeech1981
    Mike Meecham (@mrmeech1981) reported

    @SkyHelpTeam Hi sky help can you send me a link to make a complaint about broadband as I can't see it on my sky app??

  • CompleteSRW
    Barry Clarke (@CompleteSRW) reported

    Did #Skysports Don Goodman just say that #WatfordFC goal was all down to Andre Gray 🤔

  • robhuntington5
    rob huntington (@robhuntington5) reported

    @bluenose1873 @SkySports Never ever fkn twists picking his millions up from white business men and sponsors but did just invest 1mill into youth boxing prob just down London not sure

  • RhebelRhebel
    RhebelRhebel (@RhebelRhebel) reported

    Terrible coverage of the Celtic game today by @SkySports Awful commentator who knew nothing about Scottish football. Time to ditch player & manager interviews as they are so bland and uninsightful. They are now just a waste of everybody’s time. Boyd & Hartson offer nothing.

  • MikeMac73063062
    MikeMac (@MikeMac73063062) reported

    @simonhouston68 @SkySports Typical commentary, it’s like whenever you watch an EPL game anything mediocre is described as ‘great’ or ‘world class’. BBC today did a feature on a player I’ve never heard of, who has had half a decent season & he was talking like he was a World Cup winner 🙄

  • Stuart999Stuart
    Stuart (@Stuart999Stuart) reported

    @SkySports That reminds me. Must cancel F1

  • twojays1974
    Evan Strachan (@twojays1974) reported

    @juliembd @SkySports Is it Bitt-on, Biton, Beaton, or, like the French, Beet-own. Why don't they ask him...? (I'm disliking adaption instead of adaptation, even though I know adoption is a problem when explaining this as it's an exception. We shouldn't be like the Academie Française though!)

  • jordanjj7
    karen winn (@jordanjj7) reported

    @SkyHelpTeam shocking customer service all day. Giving out numbers to contact simply to get you off the line and issue still not resolved!!!!!!!

  • thelastbuckle
    thelastbuckle (@thelastbuckle) reported

    @SkyUK why is your broadband so bad at the moment, buffering on my favourite shows and doesn’t even reach my daughters room!

  • B_O_Callaghan
    Brian O'Callaghan (@B_O_Callaghan) reported

    @RhebelRhebel @SkySports Sound terrible too, and I think Davie Provan had a dodgy curry last night, where did he keep disappearing to?

  • leeman_romo
    Lee Tolley (@leeman_romo) reported

    @virginmedia why is your Internet so poor? U r happy to charge me a fortune every month for a poor service, im thinking of giving u the P45 and going to @SkyUK ?

  • SarahMckinlay29
    sarah mckinley (@SarahMckinlay29) reported

    @SkyHelpTeam Iv done all this multiple times before and nothing helps can we arrange for someone to come sort it. I don't pay my bills regularly for no reason or to have a bad service.. 🙄

  • peterbarnes007
    PB (@peterbarnes007) reported

    @markxtyler Commentators are so ****! Zero research @SkySports

  • Andy_11_
    Andy (@Andy_11_) reported

    @pokeefe1 Worst part is the SkySports pundits building Arsenal up, knowing full well the referee gave Arsenal the penalty to lead, meaning Chelsea’s heads drop. Meaning Chelsea have to open up and game plan changes, all because of a pathetic decision somehow made by a human. Suspicious

  • doeboymr2
    To Dare Is To Do (@doeboymr2) reported

    @SkySports going on like arsenal are a new team, Chelsea were terrible, where’s the pressure on lampard who’s spent a hundreds of millions??