Sky Outage Report

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (46%)
• TV (30%)
• Wi-fi (13%)
• Total Blackout (5%)
• Phone (3%)
• E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Hackney, Northwich, Bournemouth, Blackburn, London, Birmingham, City of Westminster, Newham, Tiverton, Southampton, Bridgend, Chigwell, Batley, Crawley, and Lossiemouth.

City	Problem Type	Report Time
Hackney	TV	52 minutes ago
Northwich	Internet	1 hour ago
Bournemouth	TV	1 hour ago
Blackburn	Internet	2 hours ago
London	Internet	4 hours ago
Birmingham	Internet	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  | Wraith Energy | TBD (@its_TBD1) reported 4 minutes ago

  @SkyHelpTeam Ive done so many line tests, spoke to your customer service, had techs out, and all you guys say is "there's no issue" When this is happening EVERYDAY

• 
  neil (@neil_dick) reported 8 minutes ago

  @SkyHelpTeam any issues in CM11? No channels working - showing technical fault but sat signal and internet connection are fine

• 
  Dean Edwards (@DeanoMoreno) reported 16 minutes ago

  @SkyHelpTeam at the risk of sounding cynical. Since canceling my TV subscription, my WiFi router has become nigh-on useless when I'm upstairs in my mere 2 bed semi house. Any ideas? Do you hand out boosters for such instances? Any help would be grand. Thanks.

• 
  Jujube (@juliagoolia1982) reported 16 minutes ago

  @SkyHelpTeam @docwharton "Service support". That's a laugh

• 
  Kels (@JaffaCakeQueen) reported 17 minutes ago

  @SkyHelpTeam That was not help bouncing me to a chat bot????? I want to speak to an actual person, does no company these days allow for that?

• 
  Sue Cridland (@sue_cridland) reported 18 minutes ago

  @SkyHelpTeam what is happening with the broadband in Weston-super-Mare, for the second time in a month it is not working, last time it was off for 48 hours!!

• 
  Sandie J Aldridge (@SandieAldridge) reported 19 minutes ago

  Absolutely disgusted with @SkyHelpTeam sky broadband ... its taken over 5 weeks to attempt to set up our broadband wifi after - cancelling the order because they got address wrong / setting the date back two times / sending an engineer out on week 5 /line not working DISGUSTING

• 
  Matt (@matt_mcbond) reported 20 minutes ago

  @SkyHelpTeam Been told before was an issue with the account in your systems and would be escalated within Sky but remains an issue

• 
  Simon Devlin (@devils50) reported 21 minutes ago

  @SkyHelpTeam “As instructed”! You asked me to DM. God i forgot how hard it was dealing with Sky. Worst customer service going

• 
  Tracy Doig (@tracyd_69) reported 21 minutes ago

  @SkyHelpTeam .. new skyglass customer. I have set a programme on c5 to my watchlist but it always takes me to Amazon prime, any ideas why. It's a pain in the rear 🤔

• 
  Matt (@matt_mcbond) reported 22 minutes ago

  @SkyHelpTeam That it was an internal account issue and they would escalate it. However also they seemed more interest in providing a recontract than dealing with the issue. I assume your advisors get paid commission on recontracts so more in their interest to do this and not fix issue.

• 
  Lianne Goldsmith (@Goldie265) reported 23 minutes ago

  @SkyHelpTeam Absolutely appalling customer service! Contacted you a month ago for help reducing our bills to be offered just a £5 discount. Called yesterday to leave and go to BT and you wanted to offer us the world to stay! No thanks! Too little too late! Totally awful!

• 
  Kerry Powell (@kerrypow) reported 27 minutes ago

  @SkyHelpTeam hello, I’ve got service outage since last night after storms. Is it everyone or just me? TR7 1 postcode. Thanks

• 
  Jujube (@juliagoolia1982) reported 29 minutes ago

  @SkyUK No chance. Your WIFI is rubbish, your products are overpriced and your support when there's a problem is non-existent.

• 
  Nolan (@ALNolan88) reported 32 minutes ago

  @SkyHelpTeam Well part of the terms is that if we don't get the service provided on the contract we get a refund for the amount of time we've had the issue. Surley you can log a job with the team if you DM me and I give you the account number. I'm being put in a queue for 30mins, again!

• 
  Damian Hicklin (@Plumtree_Damo) reported 37 minutes ago

  @SkyUK - please help a mobile/TV/broadband customer. I’m in the States. I called 2 weeks ago to say I was struggling to make calls. You couldn’t fix it, escalated ticket raised. My phone won’t work at all now & for THREE days I’m trying to get someone in @SkyHelpTeam to help….

• 
  Sandie J Aldridge (@SandieAldridge) reported 38 minutes ago

  Why isnt an engineer being sent out with urgency ? I have to wait another 5 working days for you to fix the line ? when we have waited 5 weeks already for broadband set up ??? DISGUSTING @SkyHelpTeam

• 
  Matt (@matt_mcbond) reported 38 minutes ago

  @SkyHelpTeam yes, multiple computers and 2 different mobile devices. Been an issue for 4 years

• 
  Luke Vincent (@lukesvincent) reported 38 minutes ago

  @SkyHelpTeam One of your engineers was so aggressive I've just had to call the police. I can't get through to anyone because your help system rejects anyone that isn't already a sky customer. (I'm not and after this never will be a customer)

• 
  Nick Rowntree (@NickRowntree7) reported 42 minutes ago

  @SkyHelpTeam 10 days without the internet. Today was the 7th (seventh!!) time you've promised to come and fix it. You still haven't. Shockingly bad customer service

• 
  Liam Dryden (@drydo22) reported 42 minutes ago

  @SkyHelpTeam I currently have no broadband at this moment in time and constantly experiencing broadband issues all the time. I also have Sky Q which has constant glitching and fails when the broadband doesn’t work. As for my sky mobile the internet won’t work sometimes in the places I get 4G!

• 
  kiki is doing this again🌛✨ (@SlTTINGPRETTY) reported 43 minutes ago

  @Charlie_Lou88 @SkyHelpTeam I searched to see if anyone else was having this issue! It's not even a gruesome episode like a Halloween special! 🤨

• 
  TillyT (@TillyT17) reported 46 minutes ago

  @SandieAldridge @SkyHelpTeam I have also just had the most APPALLING customer service from Sky - when I asked the poor girl who was doing her best to solve a ridiculous problem, to speak to a manager, she came back 5 mins later and told me that managers and supervisors don’t speak to customers! Disgraceful

• 
  | Wraith Energy | TBD (@its_TBD1) reported 52 minutes ago

  @SkyHelpTeam Yes, had the modem changed got charged for it and still have the same issue

• 
  Bobbie (@Bobbie2307) reported 55 minutes ago

  @SkyHelpTeam is there any update on the outage in Eastbourne? It's been down since mid-morning. Sent a DM earlier but no update since initial response

• 
  Carl Bates (@CarlBates4539) reported 58 minutes ago

  @SkyHelpTeam Still no broadband after about 6 hours outage, I have sky glass so everything is streamed, and I won't be happy if I can't watch the football tonight.

• 
  scott wojcik (@scott_2018) reported 58 minutes ago

  @SkyUK Sky broadband is just utter rubbish well the FTTP side of things. How can FTTC with a copper line be better than SKY FTTP. I ring up tell them my problem oh everything looks okay. I'm done with this rubbish

• 
  Matt Butlin (@MattieBluenose) reported 1 hour ago

  @SkyHelpTeam I've just sent a PM. I've tried calling support and it's too busy. My Sky Q box keeps connecting and disconnecting from network. I've tried direct, via a booster and LAN. Same issue. Suspect hardware issue.

• 
  𝙳𝚊𝚕𝚎-𝙲𝚑𝚊𝚛𝚕𝚘𝚝𝚝𝚎 𝙼𝚘𝚘𝚛𝚎 (@dalecharlottem) reported 1 hour ago

  Is there any netball on @SkyNetball @SkySports in November or do i cancel my subscription

• 
  Marcus Sims (@marcussims99) reported 1 hour ago

  @SkyHelpTeam never thought for a minute that when you switch broadband and it’s says will activate no later than midnight that it might be the case #poorcustomerservice from day 1?