Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Rochdale, Glasgow, City of Westminster, Deal, Gunnislake, Paignton, London, Bury St Edmunds, Sheffield, Liversedge, Dublin, Gloucester, Birmingham, Liverpool and Reading.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Rochdale |
TV | |
| Glasgow |
Wi-fi | |
| City of Westminster |
Wi-fi | |
| Deal |
Total Blackout | |
| Gunnislake |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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anotherme
(@another07047584) reported
@dan9700 @Carl_T_ @SkyUK Carbon is affecting our planet. If you personally don’t believe that its up to you I guess. Personally I draw the line when a company greenwashes and claims that replacing a perfectly fine new TV to simply access a streaming service is somehow ‘carbon neutral’
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JJ Hunsecker
(@tvproduceruk) reported
@paddyweezy @JohnyMoz @SkyHelpTeam Or THE WALKING DEAD. I've been watching it on FX but Disney buys Fox and migrates the show to their OTT service. In #SkyGlass terms, then, it'll only appear in the playlist if I pay the Disney plus top-up...
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Tommy
(@HmsTommy16) reported
@SixTimesLFC @Shaunrobbo7 @SkySports I know it’s bad, but not bad enough to remove a father from kids. He deserves what he got tbh
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𝕊𝕔𝕠𝕥𝕥 𝔹𝕠𝕨𝕖𝕤
(@JurassicBowes) reported
@SkyUK Bit screwed if your wifi goes down
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www.apres.org.uk
(@ApresUk) reported
@SkyUK Do you take down my dish?
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Josh
(@JoshuaDFrancis) reported
@mariannet91 @SkyUK Sorry my bad yea you do, sky app on the PlayStation is good though.
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Johny B Goode
(@_XRP__) reported
@smithy09_skunk @SteveAllen75 @SkyUK All recordings are in the cloud, so no ability to watch TV or recordings when broadband is down, and no way to get rid of the Sky OS once your contract ends, probably can't even watch free to air.
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📷✨Polaroid Stardust✨📷
(@StarPolaroid) reported
@SkyUK Nobody wants this ****. Just give us an app that's better than the low quality NowTV nonsense. I'm moving back to the UK next week and I have no intension on buying yet more sky hardware. I'll put up with **** NowTV quality until the content moves to better quality platforms.
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Patrick Whelan
(@paddyweezy) reported
@tvproduceruk @JohnyMoz @SkyHelpTeam If it drops off on demand, it will go to another platform. As long as that platform is on Sky glass (most of which are or will be) and you have the relevant subscription for that service it will follow the migration to the new platform.
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Lindsey Allen
(@LindseyA1985) reported
@SkyUK what is wrong with your internet now?! Honestly every week there’s an outage recently! Trying to work from home is a nightmare with you guys!
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Laura Davey
(@LauraDavey14) reported
@SkyHelpTeam is the Internet down in the IP7 area? Website is saying that I cannot test the connection as sky is having issues with that service but I have no WiFi and the hub has orange and green lights.
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Chris
(@Chris__Dee) reported
@SkyHelpTeam Cool. Any limitations as to what channels are available for watching live via the Glass or via the Puck? Does it support streaming things *to* it from our devices such as Apple AirPlay or Google Chromecast?
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Cj
(@DodgyWolf) reported
@SkyHelpTeam @DaveD250 Is it first come first serve basis...do we have to pre order to stand any chance of getting the service mid October
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Daran Philipson
(@dazman007) reported
@SkyUK What happens when the WiFi goes down or Bad weather?
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Jono Peet
(@peetytweets) reported
@SkyHelpTeam I’m tired of calling what makes me laugh is if I owed yous money you would be all over me like a rash but as soon as I need help and someone to explain what’s going on and contact me no one wants to know about it or just pass the blame
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Homer J Simpson
(@fuzed_) reported
@SkyUK no thanks, rather have a netflix/disney+/Prime type service than having to buy a box, I'm a sky customer, but prices are now so high compared to other services I think I'll probably cancel, and you've lost the main channel I joined for FX!!!! So the stuff I watch is online now!
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Renaissance Man
(@djshorty79) reported
@SkyUK #SkyGlass is a good idea and all but how about you fix the multi box issue with Sky Q? Plus, I still don’t understand why the mini boxes don’t support 4K. Can’t the Q boxes be updated to provide the same functionality of Glass?
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The Swearing Welshman
(@SwearWelsh) reported
@SkyUK - in 2021 because of bad weather, YET I have FTTP (not yours though - as mine can supply 1Gbps) but no ability to watch live TV through it! #SortItOut #DitchTheDish
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Tara Rees Ⓥ
(@taramayrees) reported
@SkyHelpTeam Not yet. Will phone later on. Our side extension is being done so the builders have covered or moved the dish so there’s no signal for live tv.
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🧂
(@tablecup1) reported
@SkyHelpTeam how can I request a service for my broadband, nothing on your website addresses our problem
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Kay 🏳️⚧️🏳️🌈
(@kayc_1773) reported
@SkyUK It’s not a bad looking telly, but it’s a very expensive telly, which I don’t need as I have a perfectly good one already. Also, what happens to the telly once your Sky subscription ends, is it just an ornament?
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anotherme
(@another07047584) reported
@steve5424 @benjaminlfc @SkyUK If sky launched service through an app then every TV in your home could get service without *any* new hardware. That is the future…. Sky Glass is routed in the past.
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MancBasTurd
(@mancbasturd) reported
@SkyHelpTeam That’s just poor planning isn’t it? Only wanted to give you my money for internet for the next two years but that’s fine
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Scott Nixon
(@scottnixon001) reported
@SkyHelpTeam any known issues with broadband?? Mine has been done for about 1 hour now
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London Hebrew ✡️
(@NeasdenParade) reported
@SkyUK As our current gas shortage is because we've closed down coal and there's hardly any wind I'd say get rid of them all. It's medieval technology.
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thebarnowl #FBPE
(@didntstartthef1) reported
@SkyUK Left sky recently, due to sky q bug with LG TVs never being fixed after several years. If you couldn’t get sky q to work properly how could anyone believe this will work properly on launch?
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Luke Flux 🏳️🌈
(@LukeFlux1) reported
@SkyUK So is it a straight up streaming service tv that requires internet at all time or can it be used as a regular sky box even if your internet drops out?
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Paul Fagan
(@Paul_Fagan_1983) reported
@SkyHelpTeam Sounds good. I’ve pre registered so hopefully someone will be in touch in due course. Do you have any links to more info about sky stream service that you mention? I guess I’m looking for detail about whether it will replace my current multi room payment and be same amount of £
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Dave somers
(@Davysom71) reported
@SkyUK why not release a box that streams sky to any tv in 4k,like Apple TV,seems ludicrously doomed to fail to me
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Gaz Walters
(@walters_gaz) reported
@SkyNews @SkyUK @comcast Rip off!!!!! Not only a ridiculously overpriced monthly package but also a monthly fee for the tv too £13 a month for 4 years so what happens if sky up their packages to say £200 a month and u cancel, u still have to pay for a tv u only had to watch sky on??