Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 20: Problems at Sky
Sky is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hackney, Ilford, Reading, Halifax, Anstruther, Manchester, Blackburn, Rhyl, Harringay, Chelmsford, Dublin, Batley, Newcastle upon Tyne, London and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Peterborough |
||
| Hackney |
Wi-fi | |
| Ilford |
Wi-fi | |
| Reading |
Internet | |
| Halifax |
Internet | |
| Anstruther |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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emeles #mylifematters 🏴🇬🇧🇪🇺 👍
(@emelschwartz) reported
@SkyHelpTeam Checked and your broadband is down, nothing to do with router or connection. Your service has failed in Chelmsford. Thanks for helping me to a non evening! Love paying for something not available as your service is down
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Stuart Prosser
(@esprosser) reported
@SkyHelpTeam That’s what I’m trying to tell you, I do and there never are any offers. So are you saying that sky just don’t o offers anymore but still have the link to make it look like they do
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Mitchell Moneypenny
(@MoneypennyNic) reported
@SkyHelpTeam broadband been slow or non existent all day in #Cheltenham now just keeps dropping ... update Please?
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Ian Beef Freeman
(@ianbeeffreeman) reported
@SkyHelpTeam Apparently it's an outside problem, a member of bt has been out but hasn't worked. But now we've lost the Internet, loss of data, loss of games consoles, and loss of q-box, 3 days already and won't be fixed until at least Monday
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catherine
(@catndog2012) reported
@SkyHelpTeam I was told it was a problem at the green box and that an engineer would be sent today to fix it.
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Ole's Wheel
(@DonOleGunnar) reported
@SkyHelpTeam Can you please help. Working from home and our wifi has been down for 4 hours now so I've lost a considerable amount of money. Can you find out what's going on please
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Sarah Wilkinson
(@SessaSarah) reported
Hour and an half on hold with @virginmedia to sort moving home passed from one dept to another and then asked to hold for a ‘wee second’.....that was half an hour ago. @SkyUK here I come....if I can ever get through to cancel of course
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LB
(@ElleBee_Y6) reported
Two weeks of internet issues so new hub sent out only for me to set that up and it doesn’t work and I just keep getting sent in circles on the phone. I just want to speak to a person 😭 @SkyUK @SkyHelpTeam
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MrHyde
(@MrHyde74) reported
@SkyHelpTeam I was wondering if you could help my sky broadband was having problems and we restarted the router. Now we are not able to log devices back in. Thanks
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john horne
(@johnhorne55) reported
@PremierLeagueRM @SkySports @BBCSport Whether or not soccer players hug after scoring a goal is totally irrelevant to the spread of the Covid virus. These are players in safety bubbles who for 90+ minutes cough and spit all over the place. If soccer is a problem cancel it.
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Dd
(@dlmdet18) reported
@SkyHelpTeam Broadband down again?
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Valerie Allen
(@ValerieAllen2) reported
@SkyHelpTeam Rang Sky and after completing all checks and updates still no signal so engr visit arranged for this am.Then my Sky came back on late on 14 Jan. Thanks for arranging engr quickly and when he rang this am I canc the visit.Steve was very nice &said I had not wasted his time.Thanks.
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Rhea Lonergan
(@RheaLonergan) reported
@SkyHelpTeam Is there a known broadband issue in SW17??
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Stuart Prosser
(@esprosser) reported
@SkyHelpTeam Whenever I check there are never any offers. Just like now, there are no offers for anything ?
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LA
(@Laps1979) reported
@SkyUK where is the customer retention, you try to increase my bill for a new contract by almost double, then when discounts are applied you tell me I have to pay £20 in admin fees to apply the discounts! So I have to pay you so that you keep me as a customer?? A loyal customer!!
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Haynesey
(@haynesey89) reported
@SkyHelpTeam getting a message saying problem with your satellite signal. Do I need to book an engineer?
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Infosec Heartbeat
(@InfosecHeartBt) reported
Has anyone else had issues with @NetflixUK on @SkyHelpTeam? When opening the app and selecting a PIN locked profile it gets stuck there. Workaround is to select a random programme direct from the planner then enter PIN. Weird
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Ian Beef Freeman
(@ianbeeffreeman) reported
@SkyHelpTeam Ah so you're another one passing the buck not offering anything to help, we'll I'm not surprised
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Alexandra🍋
(@lexie88962230) reported
@SkyUK honestly begging sky sorts out their wifi no ones even on it n it’s not working 🥲🥲🥲
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Wayne Bird
(@birdmanWl) reported
@MrDarrenFox @SkySports I’m fine, just hate the bullshit, Crawley had their best ever result at the weekend and the headline was about a Z lister knocking them out. Shame on Crawley for this sorry state. Must need the cash!! He’s not a bad player but **** me I’d probably still make it at 46!!
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Greg Lewis
(@RegLewis) reported
@XanderWright3 @Darren_Cam19 @SkySports What a crap team Arsenal are, smallest club in London. I'll leave it there, dont be salty Xander.
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Kirsten Cockburn
(@CockburnKirsten) reported
A week of home schooling done no thanks to @SkyBroadband @SkyUK @SkyHelpTeam it would be lovely to have some help resolving our inadequate WiFi - which doesn’t cover all the rooms in the house. Your bold promise. Do you ever answer your phones?
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dude
(@Phil41898410) reported
@SkySports Steve bruce must be really upset coz bad criticism does hurt and it is not fair, he loves newcastle and it's his dream job, he has got it wrong at the minute but come on lads let's get behind him and support him and Newcastle. Positive attitude.
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Claire Widdowson
(@ClaireWidd23) reported
@virginmedia @Ofcom Frustrating! Frustrating! I am severely passed that point. Do @SkyUK treat their customers like this? I’m very ready to move and wish I hadn’t recommended a customer to you either
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rich mcknight
(@rich80mck) reported
from
Carlisle, England
@TSBBCare Can @SkyUK help them as I call most days to be promised this would be fixed and still now repaired customer for 16yrs and mobile customer poor customer service @SkyUK
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Richie barwell
(@barwell_richie) reported
@SkyHelpTeam Credit where credit is due. Today contacted sky about changes to my contract. Call taker female by name of "robin/robyn" was extremely helpful by doing the best she could to sort out the issue caused by a very misleading online renewal offer.
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Xander Wright
(@XanderWright3) reported
@RegLewis @Darren_Cam19 @SkySports Lol, the fact that you still say that and actually believe it while not realising the simple facts that despite arsenal being crap and having their worst season ever and Chelsea spending loadsamoney, you lot are only 2pts clear. Given those facts if Arsenal are crap what are you?
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Roger Fletcher
(@eveandroger) reported
@GMB @SkySports @Carra23 Stopping them spitting might help stop the spread. It is, after all, an airborne virus.
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Jonathan Townsend
(@jtowns82) reported
@pritchett_nick @808_ZED @SkySports You'll have to speak up a bit, can't hear you from down there
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Claire Widdowson
(@ClaireWidd23) reported
@virginmedia @Ofcom @SkyUK Over 5 hours now of trying to sort this bill! Still no want to help after begging for it. I give up! You’d be ringing me if I diddnt pay a bill though wouldn’t you! Please point me in the direction of cancellations please