Is Sky having an outage?

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

 Problems detected at Sky

Sky problems in the last 24 hours

Sky Outage Chart

July 21: Problems at Sky

Sky is having issues since 01:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • Internet (58.24%)
  • TV (17.56%)
  • Wi-fi (13.28%)
  • E-mail (4.28%)
  • Total Blackout (4.07%)
  • Phone (2.57%)

Sky Live Outage Map

Sky Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Sky Issues Reports

Latest outage, problems and issue reports in social media:
  • HarrietBennett7
    Harriet Bennett (@HarrietBennett7) reported

    Not a happy fiancé. @SkyUK shocking customer service. Haven’t had sky for 3 months was told to keep paying and they will sort the refund once installed again , ring to get the refund funnily enough won’t give our money back. Disgusting treatment

  • rnntrotman
    ronnie trotman (@rnntrotman) reported

    @TonyMaudsley1 @virginmedia @SkyUK Trouble is tony, they are both as bad as one another

  • AndyMPT
    Andy Boy‼️ (@AndyMPT) reported

    @TonyMaudsley1 @virginmedia @SkyUK We switched to @SkyUK because @virginmedia are shit

  • ItsJustAdrianC
    Adrian Cox (@ItsJustAdrianC) reported

    @OfficialMr_West @SkyUK I haven't had any big issues, but your right if the main box crashes the mini box will go offline until main box back up and running.

  • JonNorman10
    Jon (@JonNorman10) reported

    @MertBrown @virginmedia @SkyUK I sorted it for her. That’s the argument they used. I told them they didn’t supply the service in the contract, so we’d see them in court. They soon backed down and cancelled. #shithousery

  • kylebunkin
    Kyle Bunkin (@kylebunkin) reported

    @virginmedia @UKTV [email protected] anything for a very disgruntled @virginmedia customer?

  • peterbarrett9
    peter barrett (@peterbarrett9) reported

    @SkyHelpTeam fibre down tf4 area any news?

  • PaulRHawkins
    Paul Hawkins (@PaulRHawkins) reported

    Is there a technical issue with #skybroadband @SkyHelpTeam in the worlingham area,I have tried back up router still not working.

  • ryancropper84
    Ryan Cropper (@ryancropper84) reported

    @Edster66 @TonyMaudsley1 @virginmedia @SkyUK Once the channel's are actually gone you can make a case they have broken the contract but they will likely play hard on this.

  • XSlideh
    Sean Miller (@XSlideh) reported

    @SkyHelpTeam I need help with openinh ports

  • philmph1
    Michael Phillips (@philmph1) reported

    @SkyHelpTeam why is it so difficult to contact Sky to arrange a house move????? Now at my wits end with this totally unresponsive, uncaring company and would now prefer to cancel my package....

  • marknotcark
    Mark (@marknotcark) reported

    @simsyg @UKTV @virginmedia @SkyUK I think this is my issue. I’ve asked @virginmedia for the truth and they are still churning out the same rubbish press statement. @UKTV have been very open. I think this whole situation is disgusting for the customer who want all the channels to remain.

  • srcollins1
    Scott (@srcollins1) reported

    @JayBec2015 @simsyg @virginmedia @UKTV @SkyUK I spoke to rententions and they said they won't hold me down to my contract (allbeit expiring in November). Take a stance!

  • BradersLDN
    Bradley Buckley (@BradersLDN) reported

    Are you lot serious @ITVSport and @SkyUK I can’t even order the fight through my remote because I haven’t order a fight before, what kinda joke is that, the money your gonna loose cause of this stupid move!!!

  • lexie1968
    Wendy Britton (@lexie1968) reported

    @SkyHelpTeam ordered sky q, engineer arrived today, advised us not to fit it as we have wireless broadband and it causes connection problems. Why didn't the the sales people check this in the first place? Very disappointed!

  • N4Y_54Y3R
    Scab Hunter (@N4Y_54Y3R) reported

    @SkyUK How can I stop you from phoning me? 15 phone calls in 2 days from you lot, carry on and I'll cancel my subscription.

  • Brutxl_
    Dylan (@Brutxl_) reported

    @SkyHelpTeam Yeah but on Monday. You should’ve come back out Friday to fix it.

  • LilMissMystic
    Mandy Amory (@LilMissMystic) reported

    @LuvC____ @virginmedia @SkyUK @reallychannel @UKTV Yeah, I suppose you’re right and I shouldn’t take it personally. Just royally pissed off with VM as I’ve been a loyal customer for over 20yrs, since they were NTL and they do this?? If I switch to @SkyUK I’ll be £15.00 better off a month. I just clarify their broadband deal.

  • PhilCooper111
    Phil Cooper (@PhilCooper111) reported

    @murphtothesky @virginmedia @SkyUK You literally couldn’t pay me enough money to take a product from sky. I’d rather shit in my hand and clap

  • CDNY18
    Chris ⚔️ (@CDNY18) reported

    @SkyHelpTeam Well that's shit may as well cancel and resign up

  • THFC200
    Matt_THFC1 (@THFC200) reported

    @UKTV @goldchannel @virginmedia I'm with @SkyUK I still get, but, Discovery had this same issue with sky a free back all got resolved in the end.

  • LuvC____
    🌸Carol🌸 (@LuvC____) reported

    @LilMissMystic @virginmedia @SkyUK I would guess that sky are busy and vIrginmedia are too with everyone complaining. I want to go to Sky but hubby don't as they are loads dearer and he says it is to support their SkySports channels which we don't want. So I will have to watch @reallychannel online via @UKTV

  • THFC200
    Matt_THFC1 (@THFC200) reported

    @PeggysDad @goldchannel @UKTV @virginmedia I'm with @SkyUK Skype I still get, but, Discovery had this same issue with sky a free back all got resolved in the end.

  • CDNY18
    Chris ⚔️ (@CDNY18) reported

    @SkyHelpTeam It doesn't mention anything about new customers only deal just says sign in but won't let me apply it to my account

  • Sass__King
    Jarrad Green (@Sass__King) reported

    @SkyUK step up your game and sort your broadband out. Seriously pissed off that as a paying customer, I keep getting your "self-heal" every fucking weekend when i'm trying to do stuff. >.<

  • charlieduff
    Charlie Duffay (@charlieduff) reported

    @SkyHelpTeam I’ve waited in the entire day and the engineer hasn’t shown up. Called support team, did the text support, called the engineer number, called the team leader left a voicemail, nothing...

  • matadush
    . (@matadush) reported

    @SkyHelpTeam Hi I have Sky Broadband but I cannot access my account online. The email I use only shows the Sky TV subscription that we have. Can you help me get access to my account please?

  • ifilby
    ian filby (@ifilby) reported

    @MatchroomBoxing @woolyanna @DillianWhyte @joeboxerparker @SkySports Never been a box office fight

  • nathanedwards03
    Nathan Edwards (@nathanedwards03) reported

    @TonyMaudsley1 @virginmedia @SkyUK Sky the best @virginmedia is crap wouldn’t waist my time with them there tv shit go back with sky a lot better

  • KyloCake
    Kylo Cake (@KyloCake) reported

    @Harlow_John79 @UKTV @virginmedia @davechannel @goldchannel @wchannel @viginmedia @SkyUK You day that... My mother pays £64 for the same package and has been a customer for 4 years. Still £38 cheaper than Virgin.

  • swaithes
    sonic (@swaithes) reported

    @LastWookieman @mazzles__ @virginmedia @UKTV @SkyUK What's the key thing to say to them? Can you definitely cancel without penalty?

  • DadAnd2Lads
    Milo & Casper (@DadAnd2Lads) reported

    Hey @SkyHelpTeam my HD and UHD picture quality is awful. I have a 4K telly but the input is shocking.. DM me and let’s arrange for you guys to pop out and sort it for me.. getting headaches from this

  • stiltsybaggie
    stuey (@stiltsybaggie) reported

    Shut the fuck up Butch Harmon. How about some unbiased commentary. @skysports

  • alwaystry2bfair
    Mr Right (@alwaystry2bfair) reported

    @SkySportsGolf @SkySports Tell the comms to stop breathing down the mic! annoying

  • mattyc722
    Matt (@mattyc722) reported

    2 weeks with @SkyUK broadband and connection never perfect. Not working at all now @SkyHelpTeam

  • ChenzoVince
    Chenzoalamenzo (@ChenzoVince) reported

    @SkyFootball @SkySports Lots of players ice themselves down after games, they just don't act like a complete fucking melt on the pitch though.

  • SadieGriffiths
    Sadie May Griffiths (@SadieGriffiths) reported

    @SkyHelpTeam Hello, wondering if you can help? Just upgraded to Sky Q and we have 3 boxes in the house. Why when I want to record programmes I see what recordings are in the other boxes. This never used to happen with the old boxes. Thanks

  • chrisma5on
    chris mason (@chrisma5on) reported

    @TonyMaudsley1 @virginmedia @SkyUK @SkyUK’s broadband is absolutely terrible, upto 17mb, actually received 1.8mb, off peak

  • _EandA
    Em (@_EandA) reported

    @UKTV @virginmedia @davechannel @goldchannel @wchannel @SkyUK @FreeviewTV @virginmedia These channels are what make up your basic entry level / cheapest package. What on earth are you going to do if these are removed? This will involve a clever customer conning reshuffle of programmes and payments I think!

  • MissCJameson
    Claire Jameson 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@MissCJameson) reported

    I need help! Anyone know if there is a way I can watch @alibi_channel after Sunday until I can re subscribe to @SkyUK

  • UKTV
    Official UKTV (@UKTV) reported

    @alexmoore10 @virginmedia @SkyUK @bt_uk Sorry you've been affected by this Alex, do let us know if we can support you in anyway.

  • nikeeweston
    Liz 🐱🐰🐾🍕🎩📽📱⚽️🏳️‍🌈 (@nikeeweston) reported

    Dunno if it’s the heat but @SkyUK your fibre sucks so much right now. It’s been constantly dropping below speeds of 1 MBPS ffs. Going on all week

  • rizkywhu
    Rizky⚒ (@rizkywhu) reported

    Sky internet is soooo whack can’t even watch Netflix without it buffering every 30 fucking seconds @SkyHelpTeam sort dis shit out

  • Jimmygin27
    James Clulow (@Jimmygin27) reported

    @SkyHelpTeam Hi i am having problems with my sports app watching live tv i constantly get the error code, no matter which device i use it from, can you help me with this

  • King0fChickens
    Robert Egan 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@King0fChickens) reported

    @TonyMaudsley1 @virginmedia @SkyUK It's the internet that's the done deal for me, unfortunately. Everything I've seen or people I know who use Sky or BT complain how slow the download speed is or how unreliable the connection is, causing high latency issues.

  • adamaresty
    Adam Aresty (@adamaresty) reported

    Went to London to see the giant #JurassicJeff statue but got my heart broken instead. #earlyremoval @SkyUK

  • thestegmeister
    GlenS (@thestegmeister) reported

    @TonyMaudsley1 @virginmedia @SkyUK I worked for @virgin years ago. When our company didn’t make quite enough money for them they closed us down. I’ve never dealt with them again. @virginmedia obviously can’t make enough money out @uktv as they’d like. Awful service!

  • isfromwakanda
    BLACK PANTHER (@isfromwakanda) reported

    @SkyFootball @SkySports Ahahhahaahhaa then you must be made of plastic Neymar. Damn!!! What a dumb ass excuse.

  • AshleighDavies2
    Ash Davies (@AshleighDavies2) reported

    @SkySports Sort out your coverage of the #SuperRugby Had the post-game interviews with the team captains from this morning’s matches but none from the @LionsRugbyCo & @JaguaresARG Very poor. We want to hear from the players. #fail #skysportsfail

  • Gillsfc11
    Trevor Weston (@Gillsfc11) reported

    @virginmedia @UKTV @skyuk pay for any penalty clauses I have to get out of my contract with this crap company and offer me a good deal to come back to you and I’ll sign tomorrow #leavevitginmedia