Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 20: Problems at Sky
Sky is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Peterborough, London, Bristol, Orpington, Batley, Croydon, Blackburn, Middlesbrough, Barnet, Burnley, Reading, Northwich, Workington, Havant and Birmingham.
| City | Problem Type | Report Time |
|---|---|---|
 Peterborough |
Total Blackout | |
| London |
Internet | |
| Bristol |
TV | |
| Orpington |
TV | |
| Batley |
Wi-fi | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Pam Bales
(@pammyb29) reported
@SkyHelpTeam Received email offering free remote control upgrade, link to Sky VIP, follow link, no trace of offer! Please help
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Conor_Ward
(@ward_conor) reported
Hi @virginmedia. Any reason why I can't log into watch @SkySports online anymore? Any ongoing issues? #stayconnected
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Rosie Franks
(@rosiefranks100) reported
@SkyHelpTeam Could you Poss give me a number for customer service for broadband issues please?
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Alan Cowsill
(@Alancowsill) reported
I'm done with then shitty service of @virginmedia. Yet again football fans can't watch matches they've paid a fortune for!! @virginmedia get it sorted or give the football fans their money back!! @SkySports #WestHamLiverpool
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Ricky
(@rickyspclarke) reported
@virginmedia I can't sign in to watch sky sports again...not even on the app. Twice this has happened in 2 weeks. #virgintv #skysports #unacceptable
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Aiden McCann
(@mccann_aiden) reported
@SkyHelpTeam I was wondering if you could give me a hand with my WiFi issues, ever since I've got a ps5 I've had connectivity issues nearly every time I use it, when I got this WiFi box I was promised perfect internet up to 4-6 devices where as it struggles to run the ps5 alone.
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iWhiteBoy v
(@iWhiteBoyv) reported
@SkyHelpTeam Why can I not sign in again through Virgin? Yet again it's your sign in page that is messing up. All I'm getting is the spinning circle then Wholesale error.
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Aiden McCann
(@mccann_aiden) reported
@SkyHelpTeam my WiFi has been terrible ever since I got a PS5, over the phone was promised that it could work perfect up to 4-6 devices, only one device is connected in the house and still fails to work "perfect"
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john
(@john81993704) reported
@AFCJohn10 @_SAOVO_ @SkySports I’m not disputing that, but they are in 1.2b debt for a reason. Even with the extra revenue he brings, they still owe 100’s of millions for players that isn’t even at the club anymore more. Barca has to be the worst run club in world football
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robokun87
(@robokun87) reported
@AmanPooni7 @razor_reds3 @SkySports Yes indeed, I'm the retard when people thinking changing literally 1 ******* player is the reason Liverpool went FOUR matches without scoring 1 goal, yes very retarded me. Guess Liverpool had no CB's when they lost to Villa right? nah.
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West Ham Wesley ⚒️ #GSBOUT
(@CouchPotatoUK) reported
from
Stratford, England
@virginmedia your website is down in the UK. Cannot log into accounts or use SkySports app
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Angela Baker
(@AngelaBaker72) reported
@SkyHelpTeam Hi I have a really bad connection with your broadband and would like to see if you will supply me a booster ?
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craig mains
(@cnm1985) reported
@SkySports No ones ever worse off than poor jurgen
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Andy Tinlin
(@AndyTinlin) reported
Hi @SkyHelpTeam - I have a lot of intermittent pixelation on my Sky Q mini box, with ethernet from the main box. Is there a software fix planned? Many people online have the same issue. It's not a connection issue as I am hard wired Can you help? Thanks. #skyq
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Stephen Kneale
(@steve_kneale) reported
Anybody else struggling to log in to @SkySports using @virginmedia login? Doesn't seem to want to let me on
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Fresh To Death
(@freshtodeath) reported
@SkyHelpTeam I’ve done all that, it’s still not working. It says you need to send out an engineer out to my house at a cost but it’s obviously not my house and the whole area so maybe start fixing the issue in east London??
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Fuzz
(@dazraf) reported
@SkyHelpTeam I want to cancel my contract. How do I do that please?
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Nizu khalifa
(@Nizukhalifa) reported
@SkyUK any idea I can’t login to sky sport app from virginmedia @virginmedia
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LET'S GO GE55ARD
(@scoooobs82) reported
Never has there been a better time for Liverpool fans to use our mute button’s on the tv today, @SkySports using to useless ***** like Tyler and Neville to commentate on our game
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Celtic Overalls
(@CelticOveralls) reported
@AndrewScobie5 @Record_Sport Fact - Vast majority of Celtic fans never saw @SkySports guy Boyd score a single goal. When he returned to Kilmarnock he used to hide on the bench because he was so useless against us. Hail hail.
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FreeSaliba
(@LandanLife) reported
@AFCJohn10 @_SAOVO_ @SkySports Circular reasoning. Clubs waste money on players every day. If every contract was worth it, clubs would never go bankrupt.
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Salty
(@s6lty1) reported
God help any blind person listening to Tyler on @SkySports absolutely zero commentary just this clown wittering on about anything else!?! #WHULIV 👍🏼🙄
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𝓙𝓾𝓷𝓮𝓬𝓱𝓲.❄️🅴
(@JUNIORC4RT1ER) reported
@SkyUK should be embarrassed about their broadband advert. BOASTING about 135Mbps and had the CHEEK to say it's "12x faster than their standard broadband"... Meanings standard is coming in at 11.25Mbps? They even know it's **** lol wait till @officialgiggs sees this advert.
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Eirion
(@Eirion3) reported
@SkySports The people inside are the ones leaking it in the first place lol, Rosell, Bartomeu, Tusquets, it's all the same - they want to throw blame for their shambolic management of the club on Messi as a last '**** you' before they leave for good.
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Shrizzle
(@ve_sriram) reported
Seriously how on earth does a #LFC fan watch matchday live on #SkySports ?? Terrible commentary! Martin Tyler goes back to Fabianski's Swansea days to find something against Liverpool! Biased commentary at its extreme!
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Caz
(@Purplemist81) reported
@SkyHelpTeam please can you help. We renewed our broadband contract with you yesterday. Slightly surprised when we got an email saying you had dispatched to us a Sky Q hub and also gave us an broadband activation date. Is this an error?
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⟦MickD⟧ #AssociateProducer ReleaseTheSnyderCut ⚒️
(@TPZMickD) reported
@SHOHAIB_Hassan @SkyUK @SkyIreland Yeah don’t expect it there for launch. Hammer your regional service providers! #ZackSnydersJusticeLeague
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John Fearon
(@johnfezfearon) reported
Can Martin Tyler @SkySports shut up im trying to watch football just talks about absolute crap all the time..
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John Daramy -🇸🇱🇬🇧🏴😷
(@Munku1) reported
C'mon @jamieredknapp8 @LFC are 4th and how many clubs would give their eye teeth to have those 'big problems? @SkySports
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Stephen Kneale
(@steve_kneale) reported
@Buster_5265 @SkySports @virginmedia I have tried to log in but when I click the sky sports link to login for virgin, it can't find the Web page. Eventually it does find it but then won't let me log in