Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Blackburn, Bromsgrove, Glasgow, Southwark, Rochdale, North Shields, Sheffield, Dartford, Bristol, Croydon, Birmingham, London, Brecon, Bury and Upminster.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Bromsgrove |
Wi-fi | |
| Glasgow |
||
| Southwark |
Internet | |
| Rochdale |
Internet | |
| North Shields |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Colin Atherton
(@Lonelyfire) reported
@SkySports The club can fine him, the manager can forgive him, the players can accept his apology. The fans will never forget or forgive him. #LukakuOut
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Hamfaeachicken
(@Elytsyggod) reported
@SkySports I’m afraid it is the manager to blame, he picks team and tactics , he is also responsible for motivating the squad , it’s not working I’m afraid 🙈
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Phoenix Rahman
(@Phoenixrahman) reported
@SkyHelpTeam if I was to need a WiFi extender, what would be the cost? I am looking to convert a spare room to an office space and wanted to have a strong direct signal in this room, which current has an ok WiFi signal.
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Paul Clarke
(@paulclarke84) reported
@Roseangel009 @SkySports Ole tactially was poor, and the players looked under coached. Ragnick hasn't had any time to train them and change style. But in the game, he changed it and solved the problems of first half. As I say, players have to step up, as they needed to for ole too
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Jestaisared
(@jestaisared1) reported
@SkySports Never played way he set up at Leipzig last night tho so what the hell is redknapp going on about ??
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Eve
(@eveouliel) reported
@SkyHelpTeam Showing as server not found 😩 seems to be a local issue in the Royston, Herts area!
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Eve
(@eveouliel) reported
@SkyHelpTeam also in SG8 and having issues with connection. Any update?
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Joe Rice
(@josephlrice) reported
.@SkyUK is an absolute joke. Ten years a customer and they quoted me packages that were more expensive than they offered new customers online. And why does their sales process always feel *****? Nothing is sent in writing and you have to make a decision right then. #ByeSky
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Itor
(@itorjames) reported
@SkyHelpTeam Can this not be changed or do we need to live with it forever? I’m led to believe this has been in discussion between BBC and Sky for nearly a decade. It can’t be that hard to fix it. Other channels have changed to HD in their same slots on the EPG in that time.
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Chris
(@Chris_Ishers) reported
@SkyHelpTeam Yes - then when I click service outage and enter landline # it says no known issues. Just want more information on the outage and when it will be fixed as everyone is dependent on this if WFH.
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Robin
(@rob_E_sports) reported
@Tom_FCB @SkySports problem is he got his chances, but needed a step in between before going to italy. If he started in Benfica of Ajax he would have been better first time around, now it was best to go back to brazil, en then try again
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Emma Paris
(@emmaparis19901) reported
@SkyUK first day back and trying to work from home no Internet every time I reset it connects and drops again can you help
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Hatty 🐋is seeing må
(@3nd0ftheline) reported
@SkyHelpTeam i have no wifi help me
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MPtrading
(@MP__Trading) reported
@SkyHelpTeam can you please find out whats going on with your internet? Its been constantly dropping service for the past two weeks and has dropped again this morning on my first day back at work. I can see this is a Sky wide issue from your twitter mentions as well
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Dewi AST
(@DewiASTCymru) reported
@SkyHelpTeam Nope, tried the app on my iPhone, 2 different browsers on my iPhone and 2 different browsers on my laptop. Tried in-private browsing too to no avail. It's never worked.
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Chris
(@Chris_Ishers) reported
@SkyHelpTeam They say there is an outage but have no details on what’s happening. Just it can take up to 2 days to fix.
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Chris
(@Chris_Ishers) reported
@SkyHelpTeam @Shalomnomnomnom Same problem. Outage only revealed after I called Sky. Where can I find my landline number to get more details on outage? Not great for first day back after Christmas break.
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Zeph
(@Shalomnomnomnom) reported
@SkyHelpTeam Think you'll find your website is also having issues logging in. Likely down to the amount of people have the same issues as me.
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ReazSYED
(@ReazILYES) reported
@omid9 @SkySports As Pulisic was through, the commentator said:"2 - 2 within minutes..." Then after saying Goal, Goal, Gooooooaaaaal, he said :"They are inspired by the spirit of the place", then "They are inspired by the place and time". That'll be £2,000 for this service please. 🥸
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Chris
(@Chris_Ishers) reported
@SkyHelpTeam Spoke to one of your advisors who confirmed outage but had no other information.
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Jez Izod
(@Jezzy1973) reported
@CeyhunDograyan @SkyHelpTeam According to check your service it’s a country wide problem since 9.20 this morning
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Mason Avery Bradley Joshua
(@Dianaforeverlo2) reported
@SkySports Sacho should pass more instead of being obesessed to dribbling the damn ball, so does Greenwood
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Jez Izod
(@Jezzy1973) reported
@SkyHelpTeam is there an outage issue at the moment. Internet drops in and out atm. We are in Hertfordshire
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Chris
(@Chris_Ishers) reported
@SkyHelpTeam The landline check says no known issues! What is going on? Where can I get proper information about the outage?
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Spyros Malliouris
(@SpyrosMal) reported
@SkyHelpTeam Happy new year! Internet just dropped in Hove BN3, is there an outage? First day back at work with no Internet 😬
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Michelle Brown
(@MichelleB_FB) reported
@SkyHelpTeam I am working from home as many of us are now having to. If we were told how long we have to wait or what the issue is I could be patient but being told nothing is frustrating. I know @OpenreachHelp are dealing with it but how and when?
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Cdograyan
(@CeyhunDograyan) reported
from
Royston, England
@Jezzy1973 @SkyHelpTeam Having the same issue, no internet access for more than 2 hours.
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Zeph
(@Shalomnomnomnom) reported
@RouseScott12345 @Chris_Ishers @SkyHelpTeam I'm also in SG8. Their website and My Sky App seems to have gone down with demand as well.
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Julie McMahon
(@JulieMc77303454) reported
@SkyHelpTeam I need to cancel a discovery+ subscription from my account. The option I can see is a phone number only. I am currently struggling with my hearing due to being deaf in one ear and an ear infection in the other. How can I cancel this?
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Harry Phelps
(@theladysman61) reported
@SkySports United are a easy team to play at present they need a total clear out never mind big names or reputations