Sky service status: outage reports and connection issues
Why is my Sky service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 13: Problems at Sky
Sky is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (59%)
- Wi-fi (20%)
- TV (11%)
- Total Blackout (5%)
- E-mail (3%)
- Phone (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hammersmith, London, Kensington, Colchester, Islington, Selby, Milton Keynes, Walthamstow, Hackney, Blackburn, Birmingham, Orpington, Cardiff, Nottingham, and Normanton.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
36 minutes ago | |
|
London
|
TV | 1 hour ago |
|
Kensington
|
Phone | 2 hours ago |
|
London
|
Internet | 2 hours ago |
|
Colchester
|
Wi-fi | 2 hours ago |
|
Islington
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Teff (@Teff347645Teff) reported@NielssonRn @SkySports Don’t mind a dog ****
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Charles_voice_mail (@Charlesvoicema1) reported@MichelleBeckett @SkyUK @VodafoneUK It's at times like these that you find out what Customer Service really means and who actually has it. Good on you for calling them out...
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Anthony Quinlan (@Figric) reported@Wiglanta1971 @SkyBroadband @SkyHelpTeam At least Sky atrocious customer service has always been garenteed.
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Wes Poole (@keane016) reportedThe irony after being on the phone to three people at @SkyHelpTeam (mobile) that the line is so bad they just hang up. Spoke to three people who eventually said I need to speak with another team. Fuming hahahhha
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really.. who cares!! (@mugen112) reported@MichelleBeckett @SkyUK @VodafoneUK Feel your pain. Tv license people for me were horrible.. "will there still be a tv in the house" the thoughtlessness
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You’re Just Listening 😀 (@ChatchoMan) reported@MichelleBeckett @SkyUK @VodafoneUK If Virgin Media are such money grabbing filth that they don’t want to believe a grieving person that contacts them and just terminate the contract they should at least backdate it based on the death certificate. Anything other than that is disgraceful.
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manutdazza (@manutdazza) reported@MichelleBeckett @SkyUK @VodafoneUK Just pay what you calculate to his date of passing and let them sue his estate for the service provided while he was dead. See how far they get with that
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Marie Jarvie 🇪🇺 #MDANT (@mariejarvie) reported@MichelleBeckett @SkyUK @VodafoneUK The worst company I had to contact when my husband died was Microsoft. He had some software set up to auto renew. Impossible to cancel unless I had access to his emails.
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Fred (@CitizenF__) reported@SkySports He should be slamming his own player for such a stupid dive
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batt marzal 🇺🇦 (@batt_marzal) reported@MarkB7109683170 @SkySports Embolo cheated trying to get Paredes his 2nd yellow card and it blew all over his face. It was a stupid play, good job by the ref.
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CommunityDiss (@DissCommunity) reported@SkyUK can someone contact me as you have one very unhappy customer
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Sam Bam (@ManSamBam) reported@MichelleBeckett @SkyUK @VodafoneUK They were the worst for me too. Real arseholes.
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sohel basravi (@BasraviSohel) reported@JHUGUESSS @_BeFootball @SkySports u r jst a kid dont how bad he plays
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Timbertony (@ttimbertony) reported@SkySports I subscribe to Sky & Sky sports but it does not appear I have ITVX. If this is correct I will cancel my Sky subscription. I’m tired of being scammed with increased subtle subscription additions.
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Sam Brown 🏴 (@SamBrow74823937) reported@SkySports He dived to win a foul & possibly get an opponent booked. That’s cheating and it deserved a yellow which meant a red as he’d already been booked. If was the Swiss manager I’d be raging at Embolo for doing such a stupid thing when already on a yellow.
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sue leach (@LeachSie) reported@MichelleBeckett @SkyUK @VodafoneUK Hope you dont have mobile with them- when my late husband died we tried to cancel hus mobile account and get back the £50 credit i had put on account so he could ring people from hospice - they insisted on talking to account holder even after we sent screem shot death certificate
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Cosmo (@Cosmonaut_Hill) reported@MichelleBeckett @SkyUK @VodafoneUK I had the EXACT same issue with Virgin, I had to literally refuse to get off the phone when I got through for 4 hours and basically said I'd hang up when they actually helped me. Absolutely useless customer service
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J. M. Rydningen (@jmrydningen) reported@swain_dog_ @F_Edits @SkySports It’s never a pen! Hence why it was ruled out! Regarding the cam/wire, the rules Are clear! The ball should’ve been stopped and dropped.
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Max Point (@Max_Point23) reported@MichelleBeckett @SkyUK @VodafoneUK When my mum died and Im wanted to take over the contractthey said I wouldn't be able to keep her number for the land line she had for 15 years. Told it wasnt possible. Until I made the biggest complaint and fuss and magically they were able to let me have it. Horrible company.
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Danny (@DWil1878) reported@SkySports Wasn’t ‘external’ it’s within the perimeters of the field. It’s ****** stupid having it there in the first place.
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JizzCoin (@JizzleShizz) reported@MichelleBeckett @SkyUK @VodafoneUK Its quite simple. They do not give a **** about their customers.
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Lacking Courage (@NeedMoreCourage) reported@MichelleBeckett @SkyUK @VodafoneUK Agree, my poor wife trying to deal with VirginMedia who are still sending bills 2 years after his death & 3 months after his bungalow was sold!!!
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Aidan Costello (@aidan_codtello) reported@MichelleBeckett @SkyUK @VodafoneUK Virgin have a terrible reputation and have just received a massive fine. I need to look at my broadband with them. Can't bear the thought of phoning to cancel.
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HENRY BAKER (@rizzles066) reported@MichelleBeckett @SkyUK @VodafoneUK i recently left virgin media they are not a good service provider when trying to end the contract, try getting help with family member or even a lawyer or cab which are very good
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Keystonecop (@1030pa) reported@MichelleBeckett @SkyUK @VodafoneUK My experience with them is to make a complaint on line, very quick response
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Enzo Ferro (@EnzoFerro2023) reported@MichelleBeckett @SkyUK @VodafoneUK Very sorry for your loss. I left virgin media a few years back after very poor service and I am hearing lots of examples recently of why I will never return.
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peter beaumont (@peterbe39733386) reported@SkySports With all the controversy and bitching in this WORLD CUP, which laughably is supposed to bring Countries together, there shouldn’t be another World Cup, never mind expanding it!!
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Jane Skudder (@janeskuds) reported@MichelleBeckett @SkyUK @VodafoneUK A shame to see they haven't upped their game. When our dad died, nearly 20 years ago, my sister ended up explaining to a number of call handlers that the account owner would not be able to cancel his own account unless they had a seance...
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tO (@OmalleyAFC) reported@B_JMills @F_Edits @SkySports If viewers can see the sudden change in direction, VAR—with access to multiple angles and replay speeds—should be able to examine it properly. Calling the incident inconclusive solely because the chip didn’t react ignores what the footage appears to show.
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Ann (@annockh) reported@MichelleBeckett @SkyUK @VodafoneUK I had so much trouble with virgin when my mother died. I said I was ending the contract. 10 mins later they rang to offer her new channels free if she stayed. I replied “ she’s bloody dead and and God has sky in heaven.” They got the point! I’d even emailed.