Sky service status: outage reports and connection issues
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
August 14: Problems at Sky
Sky is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (54%)
- Wi-fi (17%)
- TV (12%)
- Phone (9%)
- Total Blackout (5%)
- E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Oxford, Motherwell, Hackney, London, Airdrie, Dublin, Newton Aycliffe, Coventry, Chichester, Falkirk, Leeds, Dartford, Chorley, Paisley, and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Oxford
|
Internet | 19 minutes ago |
|
Motherwell
|
Wi-fi | 37 minutes ago |
|
Hackney
|
Wi-fi | 47 minutes ago |
|
London
|
Internet | 49 minutes ago |
|
Motherwell
|
Internet | 54 minutes ago |
|
Airdrie
|
Wi-fi | 56 minutes ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Harrison (@RHarrisonMedia) reported@JackCooper91 @SkyHelpTeam It's reassuring that someone has the same issue! I only realised at 7 tonight when I was expecting a call from my parents. Hope it gets sorted soon!
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Peter William (@pwl1279) reported@cxdi55 @skytv @SkyHelpTeam Leave. I’ve never stayed with the same provider for more than 3 years. Yes it’s a faff moving, but saves a lot of money by doing so.
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Patrick Lowrie (@garngadpat) reported@cxdi55 @skytv @SkyHelpTeam They are all the same, having the same issue with virgin
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Ed Jones (@edujones14) reported@cxdi55 @skytv @SkyHelpTeam I’m on a deal with sky. £43.50 monthly list price £30.50 after discount, 12 months left on contract. The emailed me to say it was going up to £33.50 so raised a complaint. They’ve adjusted me to £22.00
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M (@mahoosivemike) reported@cxdi55 @skytv @SkyHelpTeam Call them up and tell them you’re a loyal customer and struggling financially, they will meet you half way.
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Scott Hillier (@dubster34) reported@SkyHelpTeam AVOID THIS COMPANY ! Went for a Sky broadband contract. They made a mess of the outside of my house and now are refusing to do anything about it. Telling me it's my responsibility to get Openreach to fix it. Absolutely disgusting way to treat customers. Theyll see me in court
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Outside The Box (@PitchSnitch) reported@SkyHelpTeam fix this Or at least ell us what’s happening? Also include how much compensation I can expect. Not ******* good enough
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Stuart Gilmour (@StuartG95310984) reported@cxdi55 @skytv @SkyHelpTeam My sky is up for renewal and they are charging me £20 more then a new customer, for the same package. So much for loyalty 🤬
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Darren Tay (@Darren_Tay1) reported@cxdi55 @skytv @SkyHelpTeam Best thing you can do is change provider every 2 years, you get all the latest equipment, new customer prices, you just have to play them at their own game, loyalty gets you nowhere these days.
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❗️Nobody’s friend❗️ (@DaDitties) reported@cxdi55 @skytv @SkyHelpTeam Cancel your contact and if you have someone else living in your household ask them to open a new account with sky to receive the new deals for new customers then do the same again when that’s up for a renewal Keep changing customers and keep bills down
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ViAlcantra (@ViAlcantra) reported@cxdi55 @skytv @SkyHelpTeam Same situation as you are ive been with Sky for a long time and renewal is shocking. Im loyal customer but they have been disloyal and im moving away from them nkw
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L4 (@TPybis) reported@cxdi55 @skytv @SkyHelpTeam Its got shite now anyway paying to give carra neville and Keane a pay rise news channels are repeats same story .movies crap better on Netflix and Prime .
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Nici Donnelly (@niiciidee) reported@MarciaBarry43 @SkyHelpTeam It’s disgusting as Sky are being of no help whatsoever. They’ve been down for 4 hours now. We will definitely be looking to change providers
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Paul~R~ (@LFC34R) reported@cxdi55 @skytv @SkyHelpTeam Same and internet is crap having loads of trouble
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NJS (@NicolaSims1966) reported@cxdi55 @skytv @SkyHelpTeam I’m a platinum customer being mugged each month for over a £100, I’m trapped in a contract I can’t escape. Unless I pay £300 that is. No thanks you robbing bastards
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Mart Mart (@MartMart_62) reported@cxdi55 @skytv @SkyHelpTeam Sky customer for almost 27 years. Price jumped to £180. New customers get a similar package for £71. Only difference was I had sky Q the new one was sky stream. Tried to haggle but their best price was nowhere near the new customer price. Needless to say I start virgin next week
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Marcia Barry (@MarciaBarry43) reported@niiciidee @SkyHelpTeam We have the same problem and have a family member in hospital. This is getting ridiculous, we need to change provider or one of us has to go to a different network so at least one of us is able to make and receive calls/texts
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Jeannie 🇬🇧💚🩶💜🏴 (@jeanniejuno) reported@niiciidee @SkyHelpTeam Hope you don’t mind me following you - we have same problem with Sky at the moment and I can’t get through to anybody at there HQ. My husband has a heart condition & is diabetic and we need to be able to use phone - it’s so frustrating! Please let me know if you hear anything. Ta
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Christine Caulfield (@sexy_betty_boop) reported@SkyHelpTeam whats going on noone in my family can make calls even with WiFi on. Please fix this
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Gary B (@butlerstwittys) reported@SkyUK @SkyHelpTeam Buzzing off everyone losing their **** because the network is down! The entitlement is laughable. It's not the end of the world for christs sake.
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Mark Haworth (@MHaworthBRFC) reported@FrustratedRover @SkyUK Dad's on Sky and he's having that problem
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Cherryoak (@cherryoak) reported@PaulRidley5 @SkyHelpTeam @SkyUK Sky are pointless on here as they dont man their page anymore. They send you to Facebook messenger and even then they are pointless ai bot for ages then when someone does get back hours later still no help.
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theMatchett (@TheMatchett) reported@SkyHelpTeam can’t make or receive calls on sky mobile help please
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Patsy Clark (@p4tsyclark) reported@cxdi55 @skytv @SkyHelpTeam I hit them with rant as a customer for 16 years got the new customer package immediately, tv, bb and phone, saved £20/month and got 16gb extra, faster bb and sky tv, just quote them that and they’ll do it
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Eric Robinson 🏴 (@EricfromErskine) reported@SkyUK @SkyHelpTeam Sky mobile not working. Sky q apps not loading. Followed menu instructions to contact you on 03337591024. Called using internet but call drops repeatedly after answer announcement. Postcode PA8
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Ian kelly (@IanKelly1987) reported@cxdi55 @skytv @SkyHelpTeam If you cancel all of sky you save a fortune
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Tom McCarthy (@TomMcCarthy92) reported@cxdi55 @skytv @SkyHelpTeam I’m not sure why you’re surprised.This has always been the case with sky. You’re paying £90 a mth to watch the exact same TV that they are advertising the exact same channels to a new customer for £50 per mth. Mind boggling! No customer loyalty at all, yet we all still pay it
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Rusty (@FSC4W) reported@cxdi55 @skytv @SkyHelpTeam **** them and switch to a different provider.
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scatterbrainjoe (@scatterbrainjoe) reported@cxdi55 @skytv @SkyHelpTeam Cancel the contract and get a house mate or your partner to join up as a new customer.
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Zain (@LFC_DieHard99) reported@cxdi55 @skytv @SkyHelpTeam Your all new customers at one point of service, so everyone gets that initial discount. After that, you pay the standard prices, don’t see anything wrong with that.