Sky service status: outage reports and connection issues
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Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (57%)
- Wi-fi (20%)
- TV (12%)
- Total Blackout (5%)
- Phone (3%)
- E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hackney, Belfast, London, Southwark, Plymouth, Rayleigh, Glasgow, Chatham, Prestonpans, Rochester, Preston, Reading, Saltcoats, Bristol, and Islington.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney
|
TV | 2 hours ago |
|
Belfast
|
TV | 3 hours ago |
|
London
|
Internet | 4 hours ago |
|
Southwark
|
Internet | 4 hours ago |
|
Plymouth
|
Internet | 5 hours ago |
|
Rayleigh
|
TV | 6 hours ago |
Full Outage Map
Community Discussion
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Sky Issues Reports
Latest outage, problems and issue reports in social media:
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James Lowe 🏴 (@James_mufc19) reported@SkySports He’s a idiot Get rid off him
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YukiiDX 23 Copula (@Yuki3dx) reported@OfficialPuge @SkyHelpTeam All open reach fiber is like this. It's actually embarrassing now bad it is
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Claire Lotriet 🌞 #ubuntu (@OhLottie) reported@NickOzOz @SkyUK I do very much support my staff with things like – feels like you’re implying I don’t. I can’t arrange my time around this one. It needs to be done quickly and I can’t rearrange my diary today or Monday. I hear your point but things aren’t always black and white.
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kaleniUK (@NodstahNash) reported@skytv @SkySports @SkyHelpTeam you complete and utter *****! With you for over 20+ years and first time I ask for help on paying bills due to being unemployed, I pay my latest bill in a part payment, just turned on my TV & you've taken off all my Sky Channels! Sly bastards
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lifes a ***** (@PackmanScouse) reported@SkySports It’s terrible the cars are the worst ever
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DraxLee (@TrenchMadeDrax0) reported@SkySports Drop the damn cash and get him
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Kakarot (@K4MRXN20) reported@bouncergirl2 @channel5_tv @SkyUK Maybe if I get support and others ask like me it might happen?
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Mel (@mellieleeds) reported@SkyHelpTeam @Ricky81D The sheer numbers of people asking for help via this channel surely shows a need is there?
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JT (@jt_stamford) reportedBBC, SkySports etc have gone so far downhill over the last few years. If it’s not terrible commentators, it’s YouTube/vlogging divs who absolutely NO ONE wants to hear from.
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MikeyyBarbatoo. (@MikeyBarbatoo94) reported@SkyHelpTeam @bt_uk after having an engineer booked in & then speaking to your colleague on the phone they then pushed my appointment back to later date!!! Even though I told them to leave the date booked, please let me know how I can cancel broadband and I’ll use someone else.
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Jordon Pope-Stannard (@J0rdon987) reported@SkyHelpTeam getting hung up on a phone call by your representatives is great. Your agent put me back into contract without my consent and now you want £300 for me to leave after he said I would not have to pay to leave. Who can I speak to who won't hang up on me about this.
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lando&K (@kanishk77233673) reported@ItsaboutGR1 @SkySports they pay them for bad pr !!! karun chandowk is still in delusion that kimi was slow beacuse he missed fp1 !!
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YamYam 🏴 (@KaiMarley77) reported@talkSPORT @SkyUK He never made an impact at a world cup himself.....6 games 0 goals 0 assits nada nothing zilch
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nosmh (@nosmh) reportedI still cannot understand why @F1 is allowing @appletv to destroy their product in the USA. All year the gray overlay thing has been an issue and it has still not been fixed, the commentating and pre-race is unwatchable... I have watched one race this season and it was on @SkySports via the AppleTV app, but they don't show the Sky rebroadcast on demand. I missed the race this morning and have no way to watch it. This also impacts my buying decisions going forward with Apple. As if Tim Cook and his merry band of undesirables hasn't already driven the company to a shameful place, this is just another reminder of why my trust in them is gone. There is no reason for any of this. It is a matter of twisted priorities and a lack of basic reasoning skills on their end. It won't change, people will still buy this garbage so why would they care. But for me, I am done.
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David Kelleher (@MrDavidKelleher) reported@SkySports How rude!
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wayne binder (@wayner147) reported@Zuffa_Boxing @SkySports @paramountplus What an absolute war. Both men left something they will never get back in there tonight.
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Darren omalley (@darrenO83) reported@SkyUK customer service is terrible. Spoke to someone who couldn't understand that i have been billed fir something I shouldn't have. Im not asking much am I if I want someone to have a decent grasp of the English language?
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Ricky (@Ricky81D) reported@tonylon83 @SkyHelpTeam @skytv Honestly, all they have to do is put a phone number on the website, or better still give existing customers the deals new customers get, £149 a month existing, same deal as a new customer £49 for 24 months.
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Mazza (@mazzaVmix) reported@SkyHelpTeam Called you 12 days ago to say my iPhone 16 not working. Assured package to return would be sent out. 12 days later, no package, no replacement phone. Have spent 3 hours on phone, an hour and a half on chat. Been lied to repeatedly. No phone, no communication!
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Young King Favour 2 (@YoungKingFavou) reported@SimplyUtd @SkySports Crap .
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BIGJOE👷♂️ (@BigJoe8880) reported@UnitedStandMUFC @SkySports I don’t want Robinson, he’s bad in tackles….Amad cooked him so badly
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Rusty 🇮🇪 (@Rusty462286) reported@_SonOfTheDesert @SkySports You've got small penis issues
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bdosi (@bdosi72) reported@philltee @FOXFOOTY Victorians, who are responsible for 95% of all AFL media, don’t even know they’re doing it - and don’t much care! It’s precisely the same as listening to the SkySports F1 broadcast prattling on & on about their poms! Just unlistenable crap!
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TheNewsHound (@TheNewsHound_) reported@SkySports he was never funny, and still is not.
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Mazza (@mazzaVmix) reported@SkyUK Do not get an iPhone from Sky. Even a new phone will not be replaced if there’s a problem. I’ve spent 2 weeks and hours on the phone with no resolution. Without a phone for 2 weeks. Absolutely appalling customer service
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Matt Enderle (@Matt_Enderle) reported.@SkySports Enough with the ear-splitting EDM on the #WomensUSOpen coverage. I haven’t done nearly enough drugs to make that **** palatable.
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mwila chilufya (@mwilz) reported@FIFAcom better get their house in order. Football is slowly losing credibility. The silence doesn’t help. These are the things late author Andre Jennings spoke about even in the Blatter administration. @talkSPORT @SkySports #WorldCup
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Peter Carrigan (@Wonderwall4393) reported**** I feel old.. Watching skysports news and they’re talking about Adriano as if he was playing 50 years ago. The boy had the potential to be remembered as one of the best we seen but sadly didn’t live up to it. But let’s no talk as if he was linking up with Pele fs.
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James Williams (@JamesDW94_) reported@SkyUK avoid at all costs. Please dm me so I can cancel every single subscription I’ve got. Multi million pound scumbags
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Kirsty Marks (@KirstyCodes) reported@SkyUK how to lose a customer in less than a week 1. Miss sell a package because they can’t get that broadband 2. Cancel the broadband on the day of new install 3. Charge them more money for a less speed broadband I’m off to a competitor 🤡