Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 24: Problems at Sky
Sky is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (12%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Pinner, Derby, Hackney, Treharris, Halifax, Northolt, Bradford, Harringay, London, Kidderminster, Edinburgh, Blackburn, Loughborough, Ilford and Inverness.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow |
Internet | |
| Batley |
Internet | |
| Pinner |
Internet | |
| Derby |
TV | |
| Hackney |
||
| Treharris |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Zoë 🧘🏻♀️
(@ZoeLPurcell) reported
cc @SkyHelpTeam (can you help? See above tweet)
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Chris Nicholls
(@ct_nicholls) reported
@Sporf @SkySports @chris_kammy Awful news!
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Ursula Devine
(@ursuladevine) reported
@AislinnClarke @SkyUK 2/2 service beyond what have been CONTRACTED.. onerous on the customer with extensive hurdles to even communicate with a human and have a cancellation recorded and accepted.
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Pidge
(@Pidge76) reported
@SkyHelpTeam Any chance someone can send me a new Q mini box the one you sent about 3 weeks ago just doesn’t work and keeps freezing. I’ve reset and tried every fix known to man. My other boxes work fine so it’s defo the box that’s faulty! 😡😡
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Wayne Cockerill
(@waynecockerill4) reported
@SkyUK Don’t buy #skyglass it’s the most frustrating experience. Picture quality is poor. Programmes freeze for minutes to hours at a time. Keep having to reset ie switch off and on at the socket. Miserable
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Dan
(@danjones23) reported
@SkyHelpTeam hi, I'm a sky vip customer, but can't seem to find when my contract started and ends. Can you help?
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anne pendleton
(@annependleton1) reported
@SkyHelpTeam Why is episode 8 of Blackout on All4 still missing. All the other episodes are there. Surely it's not that hard to add an entire series without missing episodes. This has been highlighted several times over the past few days.
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Luke
(@HeatonBFC) reported
@Sporf @SkySports @chris_kammy Sky Sports is losing some real characters from the Saturday afternoon show. The people that have been replacing them so far have been poor, losing Kammy is a big loss
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Rob
(@RonMac91) reported
@DavidWa98974961 @JoePorter1990 @SkySports They've ruined everything with that **** Soccer Saturday Soccer am A question of sport
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Carol
(@cazmcclell) reported
@SkyHelpTeam Is broadband currently down in the Belfast area? My router looks like it is working but devices and skybox not connecting to internet.
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Matthew Gavin
(@mattygavin1979) reported
@SkyHelpTeam my contract is due to expire and I have been offered a new deal for £95 pm £20+ more than I'm currently paying. If I go through as a new customer I can get a better package than I've already got for £84 pm? As a sky customer for 10 years I would expect a better deal!
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Danny Rolnick
(@danrolnick) reported
@SkyUK wtf is rt news still broadcasting here in uk???
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👩⚕️🐶Paula & Dexter
(@Paulasimpson21) reported
@SkyUK Didn't want to Tweet...but held on for 50 mins today to speak to someone and no joy I want cancel my Sky or review my payments.. If anyone sees this can they help? I don't want an Upgrade Sky glass Sky in every room Just want a human to speak too 😕 please 🙏
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David Yeomans
(@Davey2305) reported
@JamesGlasse @SkyHelpTeam @OpenreachHelp Mines just gone down middle light gone off on the hub. :(
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David Sinclair
(@DavidSi90290296) reported
@SkyHelpTeam No problem, my contract finishes on 14.05.22. It started at a fixed rate for two years of £55-month Broadband landline and TV. Today it's £76. I have had an offer for double the B/Band and telephone for £144 a year cheaper. Sorry, been with you a long time. But rising prices.
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Hannah Young
(@hannahjyoungy) reported
@SkyHelpTeam ordered new phone and Apple Watch Friday before 9pm cut off and still not received. phoned customer services twice who can not tell me when I will receive it! Is there a supply issue?????
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Kully Samrah
(@KullySamrah) reported
@Sporf @SkySports @chris_kammy Haven’t we had enough bad news?
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Megan Gilbert
(@MeganGilbertYog) reported
@SkyHelpTeam Our internet has gone down… is it just us????
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David Grant
(@D41Granty) reported
@SkyUK upgrading to SkyQ has been the biggest mistake ever. Changed this month after 21 years as a “VIP” customer and no realistic response to my issues and a system that works 20% of the time. #terribleexperience
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Addie
(@AddieQuinnear) reported
from
Great Saling, England
@SkyHelpTeam It seems like you're trying to suggest the fault is on my end of things... There is a shocking issue with the Sky feed of every game. The graphics, the audio, the video feed of the game. Are you trying to suggest there isn't an issue with the Sky sports production of VNSL??
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Ursula Devine
(@ursuladevine) reported
@AislinnClarke @SkyUK 1/2 Just hopefully counteracted similar with another provider after weeks of painstaking communication, repetition, waiting .. absolutely hate dealing with Phone, internet, insurance etc all seem geared towards outlasting the “customer”.. I don’t understand how they can extend
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Dave 💙
(@Davebot90324770) reported
@Feefifofum_is_i @markandcharlie @SkyUK And them going through a red is stupid, esp that place as they are in a cycle lane only. Will be interesting when you have found the vid, to see the junction and how late they were.
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Adam Whale
(@Forest_Chat) reported
@Sporf @SkySports @chris_kammy He has health problems doesn't he? I assumed it was because of that
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Joe Abbott
(@JoeAbbott1989) reported
@SkyHelpTeam Hi Ellie. So far nobody can tell us anything. Just that they know there’s an outage. Would really appreciate some more details on when we can expect services back
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Rubybabes
(@Rubybabes007) reported
@SkyHelpTeam sky go not working yet again🙄
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Kishan Nathwani
(@K15H4N_N) reported
@SkyUK can you stop ripping off my parents please? Making them hold for 2 hours plus on a call to customer service being passed from one team to another is also not acceptable! Especially with no resolution and still overcharging!
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Teddy Reid
(@TeddyReid19) reported
@Sporf @SkySports @chris_kammy WHY? Wtf I like this guy . Come back right now
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sylvie chaurin
(@ganiyate) reported
@SkyHelpTeam @SkyUK so I have to wait up to Thursday to get your network team to call me! No internet and working from home. Why I am paying the odds for shameful service. Unacceptable. Thinking twice about renewing.
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Jodi Stephenson
(@jodi_1979) reported
@SkyUK poor customer service call to cancel my broadband eventually get through to be out on hold for 40 minutes then call disconnected call again today wait 25 mins to speak go through all the rigmarole to be transferred and on hold again for 50 minutes and still waiting
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derekmurdoch
(@derekmurdoch1) reported
@Sporf @SkySports @chris_kammy Its garbage now....not the same anymore....not worth watching