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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 55% Internet (55%)
  • 18% Wi-fi (18%)
  • 15% TV (15%)
  • 6% Total Blackout (6%)
  • 4% Phone (4%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Southall, London, Deeside, Poplar, Blackburn, Barnet, Southwark, Wokingham, Islington, Walsall, Preston, Stevenage, Southend-on-Sea, Brentford, and Glasgow.

CityProblem TypeReport Time
Southall Total Blackout 47 minutes ago
London Wi-fi 55 minutes ago
Deeside E-mail 1 hour ago
London Internet 2 hours ago
Poplar Internet 2 hours ago
Blackburn Wi-fi 2 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • riteshshah16464
    ritesh shahi (@riteshshah16464) reported

    @justcfc @SkyKaveh @SkySports CAN ANYONE TELL THIS IDIOT.. THEY BEEN MAKING THE SAME MISTAKE AGAIN AND AGAIN

  • TPybis
    L4 (@TPybis) reported

    @SkyHelpTeam wifi gone down again happens every night put security of my home at risk cctv as wifi down again .checked for problem on sky app and app checker says my WiFi broadband in fine ?

  • jarvito8
    Joey’s translator (@jarvito8) reported

    @SkySports Nowhere near as bad as his decision to play Frimpong in the front 3 & a midfielder at right back while Ngumoha & Chiesa sit on the bench.

  • UsernameWords
    1990 (@UsernameWords) reported

    @F1Media @SkyGroup @SkySports Insane the birthplace of F1 gets the worst service

  • ConsumeAsphalt
    Target Confirmed (@ConsumeAsphalt) reported

    @F1Media @SkyGroup @SkySports My condolences to everyone who's forcibly exposed to SkySports F1 broadcasting. It's a fate I wouldn't wish upon my worst enemy

  • 18Covers
    ❌ (@18Covers) reported

    Michael Carrick on Benjamin Šeško’s injury: “He’s been dealing with a shin issue for a while. Then he took another knock directly on the same spot that had already been bothering him.” @SkySports

  • BigMahf
    Big Mahf (@BigMahf) reported

    @SkySports The coach is the problem not the player

  • Tonypem
    CharleyBurleyTbe (@Tonypem) reported

    Daniel Sturridge really is that token DEI appointment aint he,? He’s ******* awful tbh,and sack Neville and his mate Carragher ffs both talk shite and biased as **** #Skysports #ManutdLiverpool

  • GreyJ8181
    GreyJ (@GreyJ8181) reported

    @RealKintero @SkySports Are you not describing CR7 ? Didn’t he ave a problem then because your defence and midfield was decent. You have maybe 4 good players and then a lot of average mid table players. Tell him he’s welcome at Arsenal

  • eazyCFC
    Eazy CFC (@eazyCFC) reported

    Joao Pedro: "We support the leaders [in the team]. We always talk to each other to find a way to win games. Last week we won against Leeds, this week it didn't happen, we need to find a way to win." (@SkySports)

  • Chels_HQ
    Chels HQ (@Chels_HQ) reported

    Jamie Carragher: "There's no connection between the players and the staff, the players and the fans. #Chelsea look like a broken football club right now." (@SkySports)

  • thedigitaldad73
    Darren Skingle - Entrepreneur (@thedigitaldad73) reported

    @skysports #refwatch !!! **** me ….. this is what happens when games are not shown live !!!! Awful decisions

  • ScottElliott10
    Scott Elliott (@ScottElliott10) reported

    @pitpasschris @sky If this July increase is related to phone/broadband you’re likely on old copper services. If so expect a further increase in October @SkyHelpTeam should be explaining it’s due to Openreach switching off the copper network & hiking prices to double them compared to start of 2026

  • SoniaUllah
    Sonia Ullah (@SoniaUllah) reported

    @SkyUK you have the WORST customer service. There is no one to speak to except AI chatbots, it’s so frustrating! For the amount of money you charge people, it’s shocking you don’t have a proper team in place. Been trying to get through to someone regarding an issue for 2 hours!

  • JustMyOpinions4
    🇺🇸 Just My Opinion 🇺🇸 (@JustMyOpinions4) reported

    @RoyAllenFSW @AppleTV @F1 You’re not watching this properly. You need to change your feed to sky sports in the AppleTV app. 1. AppleTV 2. Formula 1 3. Go down to “Catch entire season” and pick the race. 4. Go down to “SkySports”

  • jasaru44
    Rob Wilding (@jasaru44) reported

    @SkyUK @SkyHelpTeam @SkyHelpTeam Disappointing lack of response to a formal complaint. This is not a standard support issue – it’s a time-critical network risk before pavement reinstatement. I’ve already been through tech support. Who can actually take ownership of this?

  • DanOAvfc
    AVFCBADAMAN (@DanOAvfc) reported

    Shocking performance by Unai Emery Can't even blame the team for this they are asked to play this crappy way Worst 45 ever under Unai @ga11agbon #AVFC #TALKSPORT #SKYSPORTS Real Madrid would really want this? Doubt it @FabrizioRomano

  • John_evans21
    John evans (@John_evans21) reported

    @nffckez @SkySports @SkySportsPL Ah thats **** then, considering how much you have to pay for even just the one chanel its very poor.

  • notebook_four
    notebookfour (@notebook_four) reported

    @F1Media @SkyGroup @SkySports Worst news possible!

  • Tonypem
    CharleyBurleyTbe (@Tonypem) reported

    @ashleymac0 Mate he’s ******* terrible, tries to be edgy but he’s crap, bring back Keys & Gray! Skysports are finished, absolute shite, Neville,Carragher,Richards,Sturridge, etc, ******* dire

  • kun_ejizzy
    Morally Ambiguous (@kun_ejizzy) reported

    @timmy_sax @SkySports It’s never been a manager issue I think the players have just been poor

  • theJoshBassett
    Josh Bassett (@theJoshBassett) reported

    @justcfc @SkyKaveh @SkySports They believed they won it. Not understanding the Manager was the driving force.... They gave themselves raises. And told the manager No when he needed A CB. Absolute idiot. Abramovich understood how important the managers role was.

  • mickharkin68531
    mick harkin (@mickharkin68531) reported

    @cpttrick7 @SkyUK @SkyHelpTeam Have you tried phoning them,the help team cant deal with conttacts?

  • ctsar_ct
    CT (HNIC) (@ctsar_ct) reported

    @JoshManTrades @SkySports You're a ******. Mbappe won all titles available with psg and Monaco except the UCL. You bastards will watch Mbappe play week in week out. Nothing will happen. He'd stay. Her ******** off the club and go **** somewhere else

  • MarcoTrava3
    Marco Travaglini (@MarcoTrava3) reported

    @justcfc @SkyKaveh @SkySports The right manager is never going there now. The project is Fugazi.

  • nosmh
    nosmh (@nosmh) reported

    @RoyAllenFSW @AppleTV @F1 They have no clue what they are doing. Meanwhile they also cannot seem to figure out their HDR10+ encoding, so I watched the SkySports feed (on AppleTV) instead of their broadcast and was quite happy. Well, other than being disappointed they ran the feed in a much lower resolution than their main broadcast.

  • PattonKalunga
    Patton (@PattonKalunga) reported

    @SkySports This guy never says anything original or insightful... Mostly spends 2-5 mins telling us what is already on X.

  • JackFoxNATW
    Jack Fox | Never a Truer Word (@JackFoxNATW) reported

    @nffckez @SkySports @SkySportsPL All the questions. Your complaint is you missed half an hour of pre match build up over an hour before the game began. I feel for you.

  • bell01brain
    Brian Bell (@bell01brain) reported

    @CityFibre @SkyHelpTeam Installers of Sky Full Fibre Broadband finished job then went off no. briefing and zero warning that the landline would be dead .Till we figured it out As a couple in our seventies leaving us without a working is a major safety issue Shocking Liaison

  • stido2902
    stido (@stido2902) reported

    @F1Media @SkyGroup @SkySports This is bad for f1, if you can’t afford sky how do you watch live f1