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Sky Outage Report

Why is my Sky service not working?

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 46% Internet (46%)
  • 30% TV (30%)
  • 13% Wi-fi (13%)
  • 5% Total Blackout (5%)
  • 3% Phone (3%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Hackney, Northwich, Bournemouth, Blackburn, London, Birmingham, City of Westminster, Newham, Tiverton, Southampton, Bridgend, Chigwell, Batley, Crawley, and Lossiemouth.

CityProblem TypeReport Time
Hackney TV 52 minutes ago
Northwich Internet 1 hour ago
Bournemouth TV 1 hour ago
Blackburn Internet 2 hours ago
London Internet 4 hours ago
Birmingham Internet 4 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • its_TBD1
    | Wraith Energy | TBD (@its_TBD1) reported

    @SkyHelpTeam Ive done so many line tests, spoke to your customer service, had techs out, and all you guys say is "there's no issue" When this is happening EVERYDAY

  • neil_dick
    neil (@neil_dick) reported

    @SkyHelpTeam any issues in CM11? No channels working - showing technical fault but sat signal and internet connection are fine

  • DeanoMoreno
    Dean Edwards (@DeanoMoreno) reported

    @SkyHelpTeam at the risk of sounding cynical. Since canceling my TV subscription, my WiFi router has become nigh-on useless when I'm upstairs in my mere 2 bed semi house. Any ideas? Do you hand out boosters for such instances? Any help would be grand. Thanks.

  • juliagoolia1982
    Jujube (@juliagoolia1982) reported

    @SkyHelpTeam @docwharton "Service support". That's a laugh

  • JaffaCakeQueen
    Kels (@JaffaCakeQueen) reported

    @SkyHelpTeam That was not help bouncing me to a chat bot????? I want to speak to an actual person, does no company these days allow for that?

  • sue_cridland
    Sue Cridland (@sue_cridland) reported

    @SkyHelpTeam what is happening with the broadband in Weston-super-Mare, for the second time in a month it is not working, last time it was off for 48 hours!!

  • SandieAldridge
    Sandie J Aldridge (@SandieAldridge) reported

    Absolutely disgusted with @SkyHelpTeam sky broadband ... its taken over 5 weeks to attempt to set up our broadband wifi after - cancelling the order because they got address wrong / setting the date back two times / sending an engineer out on week 5 /line not working DISGUSTING

  • matt_mcbond
    Matt (@matt_mcbond) reported

    @SkyHelpTeam Been told before was an issue with the account in your systems and would be escalated within Sky but remains an issue

  • devils50
    Simon Devlin (@devils50) reported

    @SkyHelpTeam “As instructed”! You asked me to DM. God i forgot how hard it was dealing with Sky. Worst customer service going

  • tracyd_69
    Tracy Doig (@tracyd_69) reported

    @SkyHelpTeam .. new skyglass customer. I have set a programme on c5 to my watchlist but it always takes me to Amazon prime, any ideas why. It's a pain in the rear 🤔

  • matt_mcbond
    Matt (@matt_mcbond) reported

    @SkyHelpTeam That it was an internal account issue and they would escalate it. However also they seemed more interest in providing a recontract than dealing with the issue. I assume your advisors get paid commission on recontracts so more in their interest to do this and not fix issue.

  • Goldie265
    Lianne Goldsmith (@Goldie265) reported

    @SkyHelpTeam Absolutely appalling customer service! Contacted you a month ago for help reducing our bills to be offered just a £5 discount. Called yesterday to leave and go to BT and you wanted to offer us the world to stay! No thanks! Too little too late! Totally awful!

  • kerrypow
    Kerry Powell (@kerrypow) reported

    @SkyHelpTeam hello, I’ve got service outage since last night after storms. Is it everyone or just me? TR7 1 postcode. Thanks

  • juliagoolia1982
    Jujube (@juliagoolia1982) reported

    @SkyUK No chance. Your WIFI is rubbish, your products are overpriced and your support when there's a problem is non-existent.

  • ALNolan88
    Nolan (@ALNolan88) reported

    @SkyHelpTeam Well part of the terms is that if we don't get the service provided on the contract we get a refund for the amount of time we've had the issue. Surley you can log a job with the team if you DM me and I give you the account number. I'm being put in a queue for 30mins, again!

  • Plumtree_Damo
    Damian Hicklin (@Plumtree_Damo) reported

    @SkyUK - please help a mobile/TV/broadband customer. I’m in the States. I called 2 weeks ago to say I was struggling to make calls. You couldn’t fix it, escalated ticket raised. My phone won’t work at all now & for THREE days I’m trying to get someone in @SkyHelpTeam to help….

  • SandieAldridge
    Sandie J Aldridge (@SandieAldridge) reported

    Why isnt an engineer being sent out with urgency ? I have to wait another 5 working days for you to fix the line ? when we have waited 5 weeks already for broadband set up ??? DISGUSTING @SkyHelpTeam

  • matt_mcbond
    Matt (@matt_mcbond) reported

    @SkyHelpTeam yes, multiple computers and 2 different mobile devices. Been an issue for 4 years

  • lukesvincent
    Luke Vincent (@lukesvincent) reported

    @SkyHelpTeam One of your engineers was so aggressive I've just had to call the police. I can't get through to anyone because your help system rejects anyone that isn't already a sky customer. (I'm not and after this never will be a customer)

  • NickRowntree7
    Nick Rowntree (@NickRowntree7) reported

    @SkyHelpTeam 10 days without the internet. Today was the 7th (seventh!!) time you've promised to come and fix it. You still haven't. Shockingly bad customer service

  • drydo22
    Liam Dryden (@drydo22) reported

    @SkyHelpTeam I currently have no broadband at this moment in time and constantly experiencing broadband issues all the time. I also have Sky Q which has constant glitching and fails when the broadband doesn’t work. As for my sky mobile the internet won’t work sometimes in the places I get 4G!

  • SlTTINGPRETTY
    kiki is doing this again🌛✨ (@SlTTINGPRETTY) reported

    @Charlie_Lou88 @SkyHelpTeam I searched to see if anyone else was having this issue! It's not even a gruesome episode like a Halloween special! 🤨

  • TillyT17
    TillyT (@TillyT17) reported

    @SandieAldridge @SkyHelpTeam I have also just had the most APPALLING customer service from Sky - when I asked the poor girl who was doing her best to solve a ridiculous problem, to speak to a manager, she came back 5 mins later and told me that managers and supervisors don’t speak to customers! Disgraceful

  • its_TBD1
    | Wraith Energy | TBD (@its_TBD1) reported

    @SkyHelpTeam Yes, had the modem changed got charged for it and still have the same issue

  • Bobbie2307
    Bobbie (@Bobbie2307) reported

    @SkyHelpTeam is there any update on the outage in Eastbourne? It's been down since mid-morning. Sent a DM earlier but no update since initial response

  • CarlBates4539
    Carl Bates (@CarlBates4539) reported

    @SkyHelpTeam Still no broadband after about 6 hours outage, I have sky glass so everything is streamed, and I won't be happy if I can't watch the football tonight.

  • scott_2018
    scott wojcik (@scott_2018) reported

    @SkyUK Sky broadband is just utter rubbish well the FTTP side of things. How can FTTC with a copper line be better than SKY FTTP. I ring up tell them my problem oh everything looks okay. I'm done with this rubbish

  • MattieBluenose
    Matt Butlin (@MattieBluenose) reported

    @SkyHelpTeam I've just sent a PM. I've tried calling support and it's too busy. My Sky Q box keeps connecting and disconnecting from network. I've tried direct, via a booster and LAN. Same issue. Suspect hardware issue.

  • dalecharlottem
    𝙳𝚊𝚕𝚎-𝙲𝚑𝚊𝚛𝚕𝚘𝚝𝚝𝚎 𝙼𝚘𝚘𝚛𝚎 (@dalecharlottem) reported

    Is there any netball on @SkyNetball @SkySports in November or do i cancel my subscription

  • marcussims99
    Marcus Sims (@marcussims99) reported

    @SkyHelpTeam never thought for a minute that when you switch broadband and it’s says will activate no later than midnight that it might be the case #poorcustomerservice from day 1?