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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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If you are having issues, please submit a report below.

Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 52% Internet (52%)
  • 17% Wi-fi (17%)
  • 13% TV (13%)
  • 10% Phone (10%)
  • 6% Total Blackout (6%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Southampton, Gravesend, Reading, Pontypridd, Rowley Regis, Hammersmith, London, Winsford, Southwark, Liverpool, Dover, Manchester, Hastings, Pontypool, and Ellesmere Port.

CityProblem TypeReport Time
Southampton Internet 42 minutes ago
Gravesend Internet 55 minutes ago
Reading TV 2 hours ago
Pontypridd Internet 3 hours ago
Rowley Regis Internet 4 hours ago
Hammersmith Wi-fi 5 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • eddieg_11
    Eddie Goss* (@eddieg_11) reported

    @KopSector @VinnOConnor @SkySports RB was never priority this summer, why are people banging on about it

  • dazsaville
    Daz saville (@dazsaville) reported

    @charlieldrv @SkyHelpTeam The delay is annoying as **** ! Go check my bets and find out there’s a goal coming every time !! 😠

  • JackLGriffiths
    Jack Griffiths (@JackLGriffiths) reported

    @SkyHelpTeam 11 days without broadband. Sky’s liaison with Openreach has been extremely poor: repeated calls, 3 cancelled appointments and engineers reconfirming that civils work is needed. Still no repair date. I just want Sky to take ownership and restore my service.

  • hornets_beds
    Bedfordshire Hornets (@hornets_beds) reported

    Watching this game is bad enough, without Sky+ buffering & crashing all the time @SkySports

  • ballamanca
    Lalo Ballamanca (@ballamanca) reported

    @NathSalt1 Skysports are worst than Infantino....

  • TimC9
    Tim (@TimC9) reported

    @saintsmith80 @SkyUK Always the same on the red button. Always awful.

  • joydivision70
    Flash (@joydivision70) reported

    @TheClubLiveTw @SkySports Stupid dumb *****

  • Jason_Kavanagh
    Jason309 (@Jason_Kavanagh) reported

    @SkySports All crap too. Amazing how many expensive signings are absolute flops

  • TJMEERKAT
    Muttley (@TJMEERKAT) reported

    Anyone else having problems with their @SkySports stream? #STFC

  • AFC_One
    cr (@AFC_One) reported

    @GeoWordz @cdavison_afc @SkySports 4 years we’ve been hearing this same crap about getting attackers. Honestly bored of it now. The lack of forward signings will 100% bite us in the *** this season. Especially with Martinelli gone

  • Brian44852256
    dickowhu8@gmail (@Brian44852256) reported

    @charlieldrv @SkyHelpTeam Mine fine never have a problem

  • steg245
    Steven Gregory (@steg245) reported

    @IlkestonRams @SarahMcAdoo @SkySports I had a bad case of deja vu.

  • matt_hendo12
    Matt Henderson (@matt_hendo12) reported

    @BPete1970 @giggsclass1 @SkySports Quite possibly, however, id hope there'd be enough among the tourists who'd shut it down as quickly as it began.

  • charlieldrv
    Charlotte (@charlieldrv) reported

    @Welshade @SkyHelpTeam @SkySports Same here. 3 times ours jumped back. Continuously buffered/froze and then left with a blurry picture. Absolute shambles of a service

  • Jackwoods2020
    Jack Woods (@Jackwoods2020) reported

    Said it before and said I’ll say it again @SkySports STOP LETTING GARY NEVILLE commentate on Arsenal games for **** sake

  • DanielClay
    Daniel Clay (@DanielClay) reported

    @SkySports This #refcam is a stupid gimmick that serves no purpose. Get rid.

  • OldTup
    DrewWalker (@OldTup) reported

    @SkySports why has my Pompey v Derby sky+ gone down?

  • snave73
    Craig (@snave73) reported

    @giggsclass1 @SkySports And they want to charge you a minimum of £100 a month for this ****.

  • bcfcszn
    dani (@bcfcszn) reported

    @Welshade @SkyHelpTeam @SkySports same did you manage to fix it?

  • Timibeebs
    Habibi (@Timibeebs) reported

    @SkySports Pogba was 89 and Lukaku was 75. Fix up.

  • markmae66
    🎗Mark Greeny 65🎗 (@markmae66) reported

    @johnanthonyr4 @SkySports Do you honestly still watch this crap

  • JackLGriffiths
    Jack Griffiths (@JackLGriffiths) reported

    @SkyUK 11 days without broadband. Sky’s liaison with Openreach has been extremely poor: repeated calls, 3 cancelled appointments and engineers reconfirming that civils work is needed. Still no repair date. I just want Sky to take ownership and restore my service.

  • jason_lewisj22
    Jason Lewis (@jason_lewisj22) reported

    @SkySports why is your stream on the sports+ app so bloody awful? It freezes, the picture goes & it’s always behind real time. We pay bloody good money for this rubbish. No wonder people us a firestick

  • richardsalty12
    Richard Saltmarsh (@richardsalty12) reported

    @SkyHelpTeam @SkyFootball I have never experienced anything in digital media as flakey as SkySports+ WiFi signal through the roof and you’d think we were dialling in from the Gobi Desert

  • isplumm
    Mark Plummer (@isplumm) reported

    @charlieldrv @SkyHelpTeam Very frustrating last night. Ok till halftime. Then started to replay all of 1st half. Tried to access 2nd half. Got message saying no such service. Eventually came back with 20 minutes left. 🤬🤬🤬

  • LiamKing07
    AFCKingy (@LiamKing07) reported

    @SkySports Looking at this awful list really reminds me how much of a bargain Declan Rice was. Only one worth his fee

  • ds205063
    DANI SETIAWAN (@ds205063) reported

    @KopSector @VinnOConnor @SkySports It will be the worst season for us....

  • W45EMS
    Sole.Surfer (@W45EMS) reported

    @SkySports @SkySportsNews nothing new here, just more lies and nonsense from you. No wonder people aren't watching your crap anymore.

  • bmunckton
    Barry Munckton (@bmunckton) reported

    @charlieldrv @SkyHelpTeam What on earth are you doing to it. I’ve never had a single channel freeze on Q. I’m on stream now and so far so good too. You say sky +. Which doesn’t exist anymore. Are you actually on the old white box? If so. You’re being robbed get off it and get Q installed.

  • MK_Leeds
    MK Leeds (@MK_Leeds) reported

    Where ******** is #TransferDeadline Day on @SkySports !?