Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (15%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Daventry, Blackburn, Barnet, Southwark, Liverpool, Rochdale, Wandsworth, Cwmbran, Brentwood, Livingston, Batley, Cardiff, Peterborough and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Internet | |
| Daventry |
TV | |
| London |
Internet | |
| Blackburn |
Internet | |
| Barnet |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Neil Tomlinson
(@Wheely73) reported
@SkyUK why are your apps and services so poor?
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Paula Nelson
(@Redfairy243) reported
@SkyHelpTeam Hi have Glass and BBC1 &2 are pixelated- this has been all day - any issues or fix?
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Fred🇮🇨🇬🇧🏴
(@fredxnx) reported
@hgievcm @SkyHelpTeam Exact same problem, I have had to switch to ******* ITV
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onrushingcoma969
(@onrushingcoma91) reported
@SkyUK bbc1 on sky glass does not work any updates on a fix. Seems to be an issue with everyone!
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Tom Bennett
(@welshshaman) reported
@SkyHelpTeam Sky glass pixelating heavily on several stations including BBC 1, Sky History, Sky Docs and Blaze among others. Unwatchable. Phoned customer services who did not have a clue what was going on. New to glass but very disappointed as my WiFi signal is excellent.
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Bundessupporter
(@bundessupporter) reported
@MrNeilB @SkyHelpTeam Same unwatchable pathetic attempt on the App for Bundesliga !!!!! This rubbish was coming up 4/5 times a damn minute for the Entire game
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JigglyEmz
(@DJEmz1990) reported
@SkyHelpTeam that doesnt work it takes me to broadband renewal not mobile. i click mobile and it goes to mobile store page
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Jack
(@jackbyrne91) reported
@SkySports Were these throwdowns from Sundar? Looked like he was trying to help Russell hit sixes with these pies!
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Andy Lees
(@drewpop70) reported
@SkyHelpTeam wondering if The terrible BBC1 picture is a SKY problem or my new SKY GLASS tv?
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Gav
(@Mrbassyuk) reported
@SkyHelpTeam My reception is pixilated on nearly every channel or saying no satellite signal
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Mr Twisty Cheeky 🇺🇦
(@P_flake) reported
@SkyHelpTeam. Check your official forum. The Sky Go laptop app has been broken for a while now. Connection error 001. We are paying for a service you are not providing. Sort it!
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💙🦉Shelley🦉💙
(@shellbell1471) reported
@ElaineBranch20 @SkyUK Mine is doing my head in. Keeps connecting then dropping, rung up told there is no problem, but it has dropped again. It's like having dial up internet again. Told to use app if any problems. Brilliant thanks for the help sky. 😡🤬
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Tamasine Ennion
(@tamasine) reported
@SkyHelpTeam completely broken picture on bbc1 / sky glass for the fa cup final! Come on we pay good money for this.
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Mr Twisty Cheeky 🇺🇦
(@P_flake) reported
@SkyHelpTeam Hi Stephanie. Check your forum for connection error 001. The app starts, checks for updates, then you get the screen with the error. In short, it doesn't work. Have tried uninstall/reinstall, firewall. Nothing. You should have been aware for a while. Disgrace.
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Scott Chegg
(@scottychegg) reported
BBC1 on sky glass is broken 🙄 it’s a pixelated mess @SkyHelpTeam #skyglass
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Fade'n'die
(@life_at56) reported
@SkySports Why do you NEVER have neutral commentators and pundits? #BIASED Which is one reason I will not renew my contract in August
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alan turner
(@WinterHopeUK) reported
@SkyHelpTeam @lucayden When you sorting BBC out when cup final is done , your sky glass project isn’t great is it , channel choice is poor lost count issues we are getting
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uberdesign
(@uberdesign) reported
@SkyHelpTeam Sky have an health and safety issues about getting on my roof… it’s a 3 story town house. On demand keeps dropping off. Sky are coming out next week to try and fix it. When you Google the issue lots of people have the same issue. I’m thinking of cancelling If they can’t fix it
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Lance Du'Lac
(@ldulac1) reported
@SkyHelpTeam Why is BBC1 not working on Sky Glass at the moment?
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alan turner
(@WinterHopeUK) reported
@SkyHelpTeam Time to start refunding your customers or just ditch sky glass project guys because it’s crap
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Ian Brettell
(@IBrettell) reported
@SkyHelpTeam I am a Sky Glass user and have had many issues. However today BBC 1 is breaking up on both the main television and the 3 pucks I have, but other BBC channels are fine. Any ideas? BBC 1 was fine earlier today. Ian
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Cameron Williams
(@barlivbedboy) reported
@SkyHelpTeam hello, we have no satellite signal on Bedford. Can you help. We’ve reset 3 times and nothing is working.
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Neil Tomlinson
(@Wheely73) reported
@SkyHelpTeam I have zero faith in anyone answering within the hour. I just want to be able to add some date to my mobile account. You asked what the issue was, I have shown you multiple issues.
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⚒ PTP Multi-Trades ⚒
(@ptpmultitrades) reported
@spazwangle @SkyHelpTeam Just had loads of technical issues with it and the pucks , not able to get ppv boxing so had to watch it on lap top really disappointed with it all should of stayed with sky q and like today bbc 1 not working so just lucky itv showing fa cup
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Clinton Cooper
(@referee3103) reported
@SkyHelpTeam I'm running out of patience with Sky Glass. BBC1 currently unwatchable. ITV hub a permanent issue. Navigation to view the schedule is awful, unable to guess when subtitle option is available, every few days needs reset. Awful product and no sign of help/solution.
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Andrew Ruffell
(@Ruff1985) reported
@Leeds4life81 @tomasz75571620 @SkyUK Yeh we’ve had persistent problems - the pucks are uselss as well
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Ben Marshall
(@marshallb60) reported
@ldulac1 @SkyHelpTeam Another issue with Sky Glass. Will there be proactive communication to keep customers updated on the issue?
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SinkingSpinning
(@spazwangle) reported
@ptpmultitrades @SkyHelpTeam In what way is it crap? I'll mainly be using it for Netflix and Amazon Prime, the missus for her usual soaps. We're on 900mb FTTP so streaming isn't gonna be an issue. I'm after opinions on the picture quality/sound.
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Andrew B
(@andrewb130) reported
@drewpop70 @SkyHelpTeam Or on my old Sky Q Box without any trouble paying premium price for a Beta test product good product terrible reliability can’t keep asking people to pay full price it’s a TV and you can’t even watch the Cup Final on it
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Tim Birtwisle
(@timbirt) reported
@SkyHelpTeam BBC not working on my sky glass. Is this a problem with my equipment?