Sky

Sky Outage Report

Why is my Sky service not working?

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If you are having issues, please submit a report below.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Sky Outage Chart 02/09/2026 10:15

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Sky compensate me for the outage?

Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (49%)

    Internet (49%)

  2. TV (29%)

    TV (29%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. Phone (3%)

    Phone (3%)

  6. E-mail (2%)

    E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Glasgow, Bristol, Birmingham, St Helens, Southwark, Torquay, Watford, Hackney, Crawley, Wallsend, Perth, Motherwell, Ilford, Bushey and Cheltenham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSouthampton Internet
United KingdomGlasgow Internet
United KingdomBristol Internet
United KingdomBirmingham Internet
United KingdomSt Helens Internet
United KingdomSouthwark Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • Meg_Mitchie Megan Michelle (@Meg_Mitchie) reported

    @SkyHelpTeam Really? That's never been the case before. It's apparently downloading on my box but I'm away from that and still can't watch it on my phone.

  • PickardsTours Alan (@PickardsTours) reported

    My heads gonna roll off soon if you keep ducking about with stupid kick offs on stupid days @SkySports. Sheffield to Bristol and back on a Monday night is completely b0ll0cks. Not that you ducking care. Sooner you duck off the better.

  • Fraggle_D6 La Lorimer 💙 (@Fraggle_D6) reported

    @SkyHelpTeam £130 per month and WiFi is down...again...had an engineer out in January fixing this...,5 days in 3 months I assume I'll be getting a refund,??

  • AlexOwen3 Alex Owen (@AlexOwen3) reported

    @AlanGeraghty14 @SkyHelpTeam Can we have any information on the cause of the issue and plan for resolution? The sky website just says no problems —> tells you to enter your number —> tells you there is a problem and sends you back to the start. Would be good to have a small understanding of the problem

  • john320073 john (@john320073) reported

    @SkyHelpTeam When are you going to finally sort my broadband. You never return calls you keep fobbing us off with excuses. The phone line still hasn't been connected by open reach and this has been going on for 3 weeks

  • GashB76 Gary (@GashB76) reported

    SkySports saying it was SAFC fans singing “Hey Baby” instead of “Here comes the Hotstepper”, that persuaded Defoe to hang up his boots

  • LindseyFlood_x Lindsey Flood (@LindseyFlood_x) reported

    @curly1978 @SkyHelpTeam @AlanGeraghty14 Pay for a service which isn't getting provided, trying to work & can't! Absolutely shocking, still need ti pay full price plus the prices are going up 1st April

  • KimTylerKimbo Kim Scofield (@KimTylerKimbo) reported

    @SkyHelpTeam Hi Ellie - it says there are no known issues but the DownDetector data definitely suggests otherwise!

  • PickardsTours Alan (@PickardsTours) reported

    @Ryanelvin2411 @SkySports Never reyt Duck. Some of us are now gonna have to have an extra day off on the Tuesday because we have no self control 🍺🍺🍺🍺

  • 53Ghill Graham hill (@53Ghill) reported

    @SkySports God help us when he is on var full time absolutely crap

  • shirlferguson79 Shirley Ferguson (@shirlferguson79) reported

    @SkyHelpTeam any update on broadband issues KA21 postcode?

  • LindseyFlood_x Lindsey Flood (@LindseyFlood_x) reported

    @SkyHelpTeam Paying for a service I'm not even able to use. My CCTV cameras work with WiFi so they aren't even protecting my property! Happened last month too

  • DaveOufc 🇺🇦DAVE🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@DaveOufc) reported

    @oufc_adam @OUFCOfficial @SkySports Oh Definitely . It’s **** much rather have a bank holiday game. But out of oufc hands

  • andycCAFC Andy ⚽️ (@andycCAFC) reported

    It’s actually really wound me up that the game against Sheff Wed has been changed cos of @SkySports the one ground I have never been and probably never will. A game I finally have off work to go to ruined 😡

  • ricklee911 rick lee (@ricklee911) reported

    @SkyHelpTeam my broadband has been down since 2pm and I have been unable to work. There seems to be an outage in the area. How long will I have to wait for it to be available?.

  • LastBlairite The Last Blairite #TrueLabour (@LastBlairite) reported

    @griffraces @SteveMadeley78 @SkySports Yeah….serious doubts he is up to the job. Corporate type who failed at Reading whilst alienating most people. Still we need him to get it right. The consequences mean failure can’t be an option. Fail to get promotion next year & he should be run out of the club

  • PaulWilliamsF1 Paul Williams (@PaulWilliamsF1) reported

    @SkyHelpTeam Hi I have fibre and the voice light has gone amber on my hub, I don’t use internet calls and all else is working fine , help sais do a router reset and try that but do not want to do it and then have to connect all devices again for something we don’t use, can I just leave it

  • HoneyToaster Burnt Toast (@HoneyToaster) reported

    @SkyHelpTeam @LindseyFlood_x Sky that doesn't help, it just says fault reported at 1230 what is happening, that's twice in the past few months internet down for half a day.

  • Greg_MCc23 Gregory MCculla (@Greg_MCc23) reported

    @SkyHelpTeam It says nothing affecting my area but when I run WiFi health check it says there's a problem in my area

  • PakCricPodcast Pakistan Cricket Podcast (@PakCricPodcast) reported

    distance b/w the board and what is broadcast. This is an issue all over the world and not just in Pakistan/India. However, we do have some better models in this regard. While there are a lot of legitimate criticisms of Skysports, at least they are able to criticize the ECB 2/

  • rdalcroft rdalcroft (@rdalcroft) reported

    @SkyHelpTeam @brystevenson81 Your bullshit generic support replies are getting on my nerves. Your help section offers no meaningful information. Why not post a reason for the outage. People generally understand, when they are kept informed of the issue, and will be able to better judge how long it may take

  • shirlferguson79 Shirley Ferguson (@shirlferguson79) reported

    @SkyHelpTeam This is saying no issues in my area however broadband in my area been down since lunchtime. We received a text to say they were working on it but it’s still not working.

  • Greg_MCc23 Gregory MCculla (@Greg_MCc23) reported

    @SkyHelpTeam any word about your services in county down? I've not internet this last 3.5 hours which means can't use sky glass. So the TV is useless

  • lewiscursley7 cursley (@lewiscursley7) reported

    @SkyHelpTeam Sky hands down have the worst internet service I’ve ever seen, ******* woeful

  • KimTylerKimbo Kim Scofield (@KimTylerKimbo) reported

    @SkyHelpTeam it took me to book an engineer which I've done but this doesn't seem to be an isolated incident with just me? Is it being worked on?

  • GarethMain Gareth Main (@GarethMain) reported

    Adventures in customer service part 324: @SkyUK hike bill by 110% without notice, leave me on hold for 2.5hrs, offer me ‘special discount’ of a 37% hike. No apologies or recompense offered.

  • Henni_Papenfuss Josh Timms (@Henni_Papenfuss) reported

    @PickardsTours @SkySports What they doing with QPR thats the real issue, I've got a 9000 mile round trip for that ******.

  • WMSmith84 WM Smith (@WMSmith84) reported

    @DerbyRetweets Why don’t @SkySports just leave Derby alone. They are either kicking a club when it’s gonna be down or they know it’s gonna be Fulham’s promotion party. Don’t worry #fulham we’ll be in the same league in the 2023/24 season

  • grahampcarr graham carr (@grahampcarr) reported

    @SkyHelpTeam internet speed has dropped to 5mb, sky help says it’s all ok, clearly not. Please check

  • mattmay268 Matt May (@mattmay268) reported

    @IpswichTown ******* awful decision. F*ck sky. Ruined bank holiday Monday now for so many families. My dad lives up north and this was the one game this season he could make it to, hotel booked and now have to cancel. Criminal from @SkySports and @EFL