Sky Outage Report
Why is my Sky service not working?
No problems detected
If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (48%)
-
TV (30%)
-
Wi-fi (12%)
-
Total Blackout (5%)
-
Phone (3%)
-
E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, St Helens, Newcastle upon Tyne, Barking, Littlehampton, Southwark, Derby, Leeds, Oldbury, Hackney, Witney, Stanmore, Mitcham, Southall and Pontypridd.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| St Helens |
TV | |
| Newcastle upon Tyne |
TV | |
| Barking |
Wi-fi | |
| Littlehampton |
TV | |
| Southwark |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Jonny P. Goode
(@atypical_boro) reported
@SkyHelpTeam @SkyUK play these silly commercial games with them, and being lied to repeatedly by terribly trained staff who seem to have been conditioned to think their customers are stupid and deserve no respect.
-
Ryan Anderson
(@ryanstanley22) reported
@virginmedia Mainly, we do have various other issues the main issue is the sky box, @SkyHelpTeam have already said it’s not their fault from their end
-
Karl Thomas
(@soupladel) reported
@SkyHelpTeam looking for some help with determining my contract end dates because I am moving home and it is looking like Sky might not be an option there for us in the new house
-
**** VAR **** ((ARSENAL))😢
(@AmukwaPetrus) reported
@NobodyAkara @SkySports Look at this naw..... EPL Ref are very stupid ad hate ARSENAL,,, I don't care with those abuse,,, he mus juc retire or leave EPL
-
brian plevin
(@plevin_brian) reported
@SkySports @GNev2 You and your mates have been saying the same old crap since Ferguson left it’s boring? Why don’t you and your Pundit mates speak the truth and stop seeing loyal fans as idiots? It’s insulting all the **** you churn out day after day👎👎
-
Lucca.
(@LuccaWasTaken) reported
@SkySports @SkySportsPL Cool but don’t let this distract you from the fact that Bumwood is ****
-
Rod Danes
(@RodDanes) reported
@SkyHelpTeam Is there a problem now for BN25 4PF please as I’ve done all the requested processes but have no broadband
-
Legolo Kante
(@legolokante) reported
@SkyHelpTeam I don’t really need any help. I think you guys need some help to be honest. Could be a much better app.
-
lewismcgregor
(@lewismc48734705) reported
@Turak64 @GaryLineker @LUFC Media hyping us up? Funny one. Don’t start chatting **** on things you know nothing about. We lose 2 games in a row, SkySports put out a report saying the wheels are falling off for us. Bet you weren’t saying **** when we drew against City or put 3 past Liverpool and Leicester
-
Jonny P. Goode
(@atypical_boro) reported
@SkyHelpTeam @SkyUK who are doing very well out of this pandemic, at a time when so many are struggling with health/finance/stress issues, what an utterly disgusting operation from to bottom. Just on hold to them again to cancel my contract immediately. Am so sick of having to
-
Harry Cartwright
(@harry_cart2004) reported
@MightyBronan @Brandon_Downes @SkySports It is when AJ knocked down Ruiz seconds before , then he got up and threw a punch to keep AJ away and AJ tried to duck to avoid it and he got caught behind his ear. Which made his equilibrium go and he couldn’t recover and therefore he eventually got stopped.
-
Steve Wright
(@AFCwalterboy) reported
@DJDilute Swear we was 4-0 down when i took this photo on skysports. liverpool i think it was.
-
Olive
(@0livepie) reported
@SkyHelpTeam Do you not think this is extremely poor service when it’s happening every few days? It last happened 6/2/21 and before on the 28/1/21 and then multiple times prior to that. I’m homeworking & have online sessions with students to undertake
-
chris ratcliffe
(@titchrat66) reported
@SkyHelpTeam Thanks for that. Been on but no time or date got told on Sunday it would be today. Can you help please.
-
Read the standing orders.
(@AJThompson7) reported
@SkyHelpTeam I am still having trouble and have been for 2 mths. I am still paying for 4 boxes but can use 1.
-
Satpal Gahir
(@satpalgahir) reported
@SkyHelpTeam @kikmon Hi sky, out internet is also down, and we don't seem to have had the engineer visit yet, he or she has 45mins left!
-
Sam Lenthall
(@heardaboutit8) reported
@SkyHelpTeam Dispatch a new one until my service has been turned on, so my router will delivered over a week late, and I’m going to miss a week of work.Your sales team lie to get a sale through, and your customer service has no power to action anything.
-
Rupert
(@Rupert42031379) reported
@SkyHelpTeam I’ve done all of that. As I said there is obviously a problem in and the surrounding areas but as yet nothing from Sky !!! I’m working from home and home schooling. Sky just keeps saying all’s good in your area which it is not
-
Jonny P. Goode
(@atypical_boro) reported
@SkyHelpTeam @SkyUK Was lied to two weeks ago about a new 18-month contract price, made a complaint, was told I'd get called back in late January, nothing happened. Called up today and agreed another new price for an 18-month contract, checked at least 6 times that all discounts
-
Thomas
(@howardinho80) reported
@SkySports @GNev2 We will never win the league with manager like Ole unfortunately! We need a proven manager who will win these matches that we seem to bottle every time!
-
Sam Lenthall
(@heardaboutit8) reported
.Been a customer of @SkyHelpTeam for about a week, haven’t even started using either of my services yet and I’m having the worst time with their customer service. Does it get any better, or am I better off just cancelling while I can?
-
Cat
(@MrHappyTits) reported
Hi @SkyHelpTeam I just spent an hour on a call telling me my router is broken can you confirm or give me a number to call to check whether or not you’d call if I was having issues with a router because the guy threatened to hack my account.
-
caroline2204
(@ccaulfield2204) reported
@SkyHelpTeam My install was due today, never got any notification that engineer couldn't enter our home due to Covid regs! Please confirm we will not be charged anything, engineer said he would reschedule for March.
-
Simon Jury
(@Simonlovesfood) reported
@SkyHelpTeam hi guys, is talk shield not working? Cannot activate it via the internet as it sends you back to a help page. Inundated with nuisance calls today when we rarely even get a call on the landline.
-
Dazza P Jones
(@DazzaPJones) reported
@SkySports @GNev2 If refs and VAR didn't help them they'd be in the relegation spots.
-
Laura Clare Potts.
(@LolliPops86) reported
@SkyHelpTeam just wondering if someone could help me with something please
-
BazLad
(@officialthumes) reported
@SkyHelpTeam granted we are in a pandemic but with all due respect your call service is terrible, stop referring people to the website constantly. we are calling for a reason.
-
washington kabz
(@wkabe) reported
@akin_anu @KindUtopian @SkySports Dump *** ******, did he Mike Dean say he performed bad because he’s underpaid or paid less than the players!? Too unfortunate u can’t reason
-
Legolo Kante
(@legolokante) reported
@SkyHelpTeam @Grumpy_Dad_182 The Sky Go app is far less reliable than every other one on the market. How do Netflix, Amazon, BBC, Channel 4 and ITV all have a more reliable streaming service than sky, you’ve got more money to make a decent app. It’s been dodgy for donkeys years now.
-
HowardLeigh
(@BHSnapper) reported
@virginmedia Well how's this for customer service. "Unfortunately we are very busy and can't take your call. Please try again later." Maybe switch to @SkyUK?