Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Manchester, Romford, Scunthorpe, Wrexham, Southend-on-Sea, Newcastle upon Tyne, Oldbury, London, Mitcham, Camden Town, Birmingham, Hammersmith, West Bromwich, Southwark and Colchester.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Total Blackout | |
| Romford |
TV | |
| Scunthorpe |
TV | |
| Wrexham |
Wi-fi | |
| Southend-on-Sea |
Internet | |
| Newcastle upon Tyne |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Hayley jones
(@Hayley_M_jones) reported
When @sky send a TV engineer to fix your Internet... well done @SkyHelpTeam so intelligent !!!! #skyareuseless
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Chris Burrell 🇪🇺🇬🇧🇳🇿
(@cpburrell) reported
My @virginmedia internet just cut out on me mid-meeting for the 3rd time *today*. @SkyHelpTeam do you do a 30-day guarantee for people switching to your broadband service?
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Jo Marjoribanks
(@JoMarjoribanks) reported
@SkyHelpTeam Hi there, I need to speak to your Sales team about upgrading my package, but I can't seem to find a phone number on your website (I'm just going around in circles on your Help pages). Could you give me a number please? Thanks.
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Jo Marjoribanks
(@JoMarjoribanks) reported
@SkyHelpTeam Hi Liam, I've done that and I can see what's available, but I want to actually speak to someone. I've looked for numbers on your website but can't find them. Your Contact Us section just has a list of help topics and I'm getting no where. Can you provide a Sales number please?
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Ross Milvenan
(@milvenan) reported
@SkyHelpTeam Hi, the tech team have refused to contact BT today. Who at Sky can take ownership of this and contact me today to help?
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Charlotte Ferguson
(@Char_Ferg_1407) reported
@SkyHelpTeam He wasn't attending our property. He said he was attending due to another complaint about connection issues. I have told him about the issue and he confirmed our connection is meant to come from the pole he's working on so hopefully he can fix it. 🤞🏼
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Charlotte Ferguson
(@Char_Ferg_1407) reported
@SkyHelpTeam He's left and we still don't have an internet connection, I'm assuming he could be on his lunch break, hoping the issue is resolved soon as my partner has had to take the rest of the day off work as he can't work without the internet. 😩
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daniel stork
(@corksabout) reported
"oh no poor sky must be having to increase prices due to the affects of cost of living or something?" This was concerning to me as I really hoped @SkyUK was going to be ok, as I know we are all struggling at the moment with the huge increases in costs of living. I wanted to see
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Tanya_Collins
(@TheRealTanya_C) reported
@SkyHelpTeam so my bill is being increased by 10% a month whist in contract yet half the time the internet connection is terrible and half the channels are rubbish. Time to cancel when contract is up in august.
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Emma Dawson
(@Emma_Daw88) reported
@SkyHelpTeam come on guys what is happening with the internet at the moment. For the last couple of weeks ours has been down more than it's been working!! Not really getting what we're paying for.
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Rob
(@RobiR1972) reported
@SkyHelpTeam The outage I’m experiencing has been going on since last Thursday so that’s a week now with no broadband, I totally have given up now
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james
(@wyddjames) reported
@Wyn18028668 @SkySportsNews @SkySports then whyd u only name them? why not name obvious problems in the team like maguire shaw henderson
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Gerdochen
(@gerayh69) reported
@SkyHelpTeam mobile phone contract with sky and been left with situ that sim doesn't work in my area and now I need to pay sky for phone and get sim only from other provider which means over the term I will be £224 worse off. Offered 1.66 off monthly sky mobile bill. #shamless
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Jonathan Broadhead
(@broadhead1979) reported
@SkyUK hi Sky, I’m trying to work out what offers are on for BT Sports currently but your website keeps taking me around in circles. When I try to do on my sky q box it doesn’t say if it’s a contract or rolling 31 day deal….help
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Ross Milvenan
(@milvenan) reported
@SkyHelpTeam Hi, the issue is being ignored. The connection won’t be active until someone helps. Who at Sky can take ownership of this today and help?
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Josh Bentley
(@MrJoshuaBentley) reported
@SkyHelpTeam Hi! My Sky Q mini box keeps losing signal. It’s been doing it ever since we’ve had it, and it’s resolved by pulling the power cable out. I’ve tried all sorts of trouble shooting, but I might need a Sky Q Booster?
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Ross Milvenan
(@milvenan) reported
@SkyHelpTeam Hi, the service team are saying they can’t help. The issue is being ignored by all concerned. Meantime I still have no connection and can’t work. Can you speak with someone today who can take ownership and make it happen?
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Mikey (Top 0.3% on Duo!)
(@Mikeydude84) reported
@SkyHelpTeam There's an outage in your area, as it's said for the last 36 hours now
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Karen Mo
(@KarenMo92649104) reported
@SkyUK After 14yrs as a customer,bound by contract til October.The constant price increases you throw at us & we have to accept yet I can't leave my contract early due to not being able to afford said increases anymore. Roll on October 22
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Michael Wood
(@m1kewood9) reported
@SkyHelpTeam broadband down in CH62 Wirral
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Charlotte Ferguson
(@Char_Ferg_1407) reported
@SkyHelpTeam We can't have either of our mobile phones connected to the internet when he's working as it kills the connection. Same with the TV, I'm not working atm and I can't wait h TV because it affects the connection also (catch up/on demand)
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Wilma_Tigelaar
(@TigelaarWilma) reported
@SkyHelpTeam on your website it says that internet should work again in my area but it is still down. This is the second day now. Are you going to solve it today? I am in CT147 Deal area
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Roy ⓗattersley
(@RHattersly) reported
@SkyHelpTeam Even if you did it will fall on deaf ears. Sky seem to think they're still a premium service. The only thing premium is the price. You make Hallmark level films and a nearly unusable UI. You're so lucky you still have the football
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lawn mowerman
(@splodge61) reported
@SkySports A booking at the worst. And I’m a UTD fan. It appears the UTD players have made the situation seem much worse than it really was. Ref should of booked each one of them.
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Ross Milvenan
(@milvenan) reported
@OpenreachHelp Day 4 no broadband. Openreach won’t connect the service. Sky won’t help. Can’t work & incurring financial loss every day. Will someone take ownership and instruct the connection to happen today? Or will it be ignored again like every other day? @OpenreachHelp @SkyHelpTeam
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BazzaTheBlue🇪🇺🏴🕷
(@BaZzAbLuEs) reported
@SkyHelpTeam Hi Tony, Thanks for replying. The Sky speed tester online always says 70mbps, even when the internet here is not working. Sky tester said over 70 last night, my phone speed checker said 3mbps. We had very little internet.
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elle
(@lovelylilelle) reported
@SkyHelpTeam my wifi is down in portsmouth and the sky broadband checker says services aren’t available at the moment please help
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Chris Jarvis
(@ChrisJarvis94) reported
Sky Internet been awful for around 18 hours now @SkyHelpTeam got any information on this?
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Shane Kempe
(@7Shano) reported
@SkyHelpTeam Ellie, Sky are missing the point. Its a 10% increase during the term if a contract. If I called to cancel I would have penalties to pay would I not ?
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sarah pearse-smith
(@SarahDreamOn) reported
@SkyHelpTeam She did but the adviser didnt mention it , to get this now if it hasnt gone through would she need to cancel and redo it