Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Paisley, Birmingham, Paddington, Hackney, Manchester, London, Glasgow, Oldbury, Wembley, Croydon, Hastings, Ely, Halifax, Coventry and Bury St Edmunds.
| City | Problem Type | Report Time |
|---|---|---|
 Paisley |
TV | |
| Birmingham |
Total Blackout | |
| Paddington |
Internet | |
| Hackney |
Internet | |
| Manchester |
Internet | |
| Hackney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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LFC_nut 🇵🇸🇵🇸
(@AnythingLfc90) reported
@jansens @Plettigoal @SkySports Tbh I don’t have any issues with him wanting as much as possible. He will probably spend most of it helping his village and country!! Good luck to him!!
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Doctor Kopite
(@DoctorKopite) reported
@Plettigoal @SkySports Quite sad that he’s going to Bayern. No domestic challenge. There is a lot to love about how footy is run in Germany but the lack of competition is really bad. He’s wasted there
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xtm auto valeting
(@NickLedsham) reported
@nicola291 @SkyHelpTeam Good luck you can’t cancel anything with sky online only upgrade £££ at the press of a sky button on your tv
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jennifer
(@jen_meds) reported
@SkyHelpTeam He has tested and says there are no issues
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Dan Collins-hardman
(@dancollins82) reported
@SkyHelpTeam Evening, I was wondering if you could help my sky Q box is not allowing me to access my recordings, black screening between adverts and requires an increase in no. Of reboots. Are there any tests I can to diagnose any faults
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Walking the Borderline!
(@BorderlineBBS) reported
@princess_boo148 @SkyUK Did your issues take all day? (Just asking) 🤔🤔
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Jake Dixon
(@jakedixafc) reported
@SkyHelpTeam Still not working just saying the same outage in area paying a fortune for nothing 😡😡
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Monty Douglas
(@monty_douglas) reported
@SkyHelpTeam Yes, every day for the last week. I’ve got reports of a service outage when I run tests on the app but that says it will normally take “a couple of hours” to resolve. It’s been 7 days…
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Doctor Kopite
(@DoctorKopite) reported
@Plettigoal @SkySports Quite sad that he’s going to Bayern. No domestic challenge. There is a lot to live about how footy is run in Germany but the lack of competition is really bad
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Cass 🍊
(@DannyCass1) reported
@TheSteed @SixStarsUK @SkySports These meetings have a limited number of agenda items. For me there are more pressing issues within the game that affect a larger proportion of fans than those affected by colour blindness. That’s my point, no hate just an opinion if yours differs so be it.
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Nath 🇳🇴🇩🇰
(@nath_hill29) reported
@SkyHelpTeam please can i have a contact number to cancel packages please! your website is useless
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Shaz
(@angrykid69) reported
@SkyUK @SkyHelpTeam shocking fibre service. Not getting speed I’m paying for. May need to return back to @bt_uk. Speed tests used when on BT fibre showed the actual speed I was paying for. On Sky they show half the speed and rubbish excuses. My Sky app speed test is useless
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claire howarth 💙🐝
(@CAH2811) reported
@SkyHelpTeam have an issue with sky q box not recognising internet yet other equipment is - been on hold@for help for 47 mins now 😥
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🅢🅗🅐🅖🅖🅨 🕖
(@ShaGGy_Uk) reported
@GBNEWS Should we all cancel @SkyUK until they cancel certain channels.
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Deborah Steel
(@debmckeown) reported
@SkyHelpTeam I’m not stupid,tried all your ways to fix ¬hing works. How about you check if there is an issue in my area or refer me to someone who can actually make your very expensive &completely useless landline & broadband work as it should? Happy to include more details of my account
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Sarahhhh 🖤
(@sarahhmishelle) reported
@SkyHelpTeam imagine if you actually stuck to your word about sending an engineer to fix the wifi ‘within 2 days’ and have actually sorted it instead of leaving 2 working professionals without a necessity for their jobs
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Saz
(@Sazzybea) reported
@SkyHelpTeam 2 hours on hold, spoke to someone for 5 minutes then they put the phone down once I was on hold again. So glad my contract is up and I can ditch you lot in the bin
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Kate O 🇺🇦
(@HaggisHunter85) reported
@KateBHA @SkyHelpTeam This thread is very funny - if you're not the person who is without their internet. This is a classic example of terrible customer service! Hope your service is sorted soon.
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Matt Davenport
(@Matty_Davenport) reported
@SkyHelpTeam Hello, we're still without broadband. It's been down the whole day, not ideal tbh. Is there any update other than to keep checking at that link? Is there compensation available for it being down this long? Thanks
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mark teasel💙💙💙
(@Mteasel67) reported
@SkyUK @SkyHelpTeam OK, I've just been trying to get my contract sorted, it finishes in a few days time, customer service agent just trying to sell me deals I don't need, sky glass, SIM deals etc , he offered me a price then "withdrew" it 1/2
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fitaquine
(@fitaquine) reported
@SkyHelpTeam hi is there an outage in Aberdeen just now? AB24
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R W
(@Rw84314555W) reported
@SkyHelpTeam Yes, non of it works. I have 4 sims and it happens all the time. I can’t cancel as nobody ever answers the phone! Very disappointed with the service or lack of it!
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Kylie Hallatt
(@swfcgal) reported
@SkyHelpTeam Nope, it always says there’s no issues that everything looks ok
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Shaz
(@angrykid69) reported
@SkyUK @SkyHelpTeam Sky broadband fibre is a joke. You only get half the speed. Never had this issue before with BT. When will I get what I pay for! Without excuses. @BTSopenreach what’s up my connection and speed
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Scott Allan
(@scottallan76) reported
@O2 I'm an O2 customer and thinking about moving my broadband from @SkyHelpTeam to O2 Volt. What would happen if I moved to a non Virgin Media area, would I still be liable for the full term?
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Scott Neil
(@scinfoneil) reported
@SkySports Who writes this crap !! The US open is ran by the USGA and has nothing to do with the PGA . The only major managed by the PGA is the PGA championship.
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emma symonds
(@emmasymonds5) reported
@SkyUK Day 1 of sky insulation day = awful haven’t got half of the channels i was promised now we have been told we have 2 accounts and now are trying to be charged more than i was with virgin which is why i cancelled!!!!
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Monty Douglas
(@monty_douglas) reported
@SkyHelpTeam @BTSopenreach I’ve had no broadband for 7 days and no update as to why. Can you provide a timeframe for a fix?
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Louise
(@loopylu_uk) reported
@SkyHelpTeam I was expecting call back today regarding the appalling service I've received since rejecting my swap deal (phone has been returned in a worse state than I sent with a screen lock pattern on that I can't bypass) 30 min wait on the phone- I need it sorting!
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mark teasel💙💙💙
(@Mteasel67) reported
@SkyUK @SkyHelpTeam , IF you still want me to be a customer you can ring me as I've wasted over an hour of my time , it really isn't good enough.........