Sky service status: outage reports and connection issues
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Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (55%)
- Wi-fi (18%)
- TV (16%)
- Total Blackout (5%)
- Phone (4%)
- E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hounslow, London, Plymouth, Brentford, Airdrie, Glasgow, Newport, Slough, Bristol, Portsmouth, Hackney, Croydon, Southwark, Cardiff, and Royal Tunbridge Wells.
| City | Problem Type | Report Time |
|---|---|---|
 Hounslow
|
Total Blackout | 25 minutes ago |
|
London
|
Internet | 2 hours ago |
|
Plymouth
|
Phone | 3 hours ago |
|
Brentford
|
Internet | 5 hours ago |
|
Airdrie
|
Internet | 5 hours ago |
|
Glasgow
|
Internet | 7 hours ago |
Full Outage Map
Community Discussion
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Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Sir Tee Young (@AdegokeRaheemT1) reported@SkySports Chelsea’s problem has got nothing to do with the managers,everything is on the owners, the only solution to the problem is “scrap the project “
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Winston Smith (@kinlochleven7) reported@jammierooroo @Su15100307 @SkyUK And then spend 20+ mins in a queue listening to piped music before losing the will to live and hanging up. If you can add packages online then you should be able to cancel / remove them online too
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5DPigeon ❤️ Restore Britain 🇬🇧 (@5DPigeon) reported@jammierooroo @SkyUK no one wants to watch their goyslop especially @SkyNews which is mega crap, IDK how they sleep at night when 55% of their program is DA DA DA DA NANA NA DAAAAAA. pathetic. Scamming is only way they can stay alive innit
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shells (@31Shells) reported@jammierooroo @SkyUK I worked for BT retentions briefly, spoke to an elderly widow . BT sales had previously sold her a package, fibre, BT tv, BT sports and a bunch of add ons. she only used her landline, spoke to my manager and got it all cancelled without cost. Poor lady was taken advantage of 100%
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DVB (@donvonbonn1) reported@jammierooroo @SkyUK @SkyUK are so bad. It took me weeks to disentangle myself from their supply web.
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Allan Colcombe (@theoldbloke) reported@jammierooroo @SkyUK There’s a cooling-off clause on all phone contracts (ex-Sky customer here) so she should get it corrected.
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Susan Ann Day (@CatwomanDoris) reported@KevinSmith1389 @jammierooroo @SkyUK The last time I spoke to sales and customer services they certainly weren’t British.
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stephen proudman (@steve451981) reported@jammierooroo @SkyUK Imagine paying that much money just to watch the tell-a-vision? Wtf is wrong with people, even £110 per month is way way to much, glad I dont watch tbe shite
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Malcolm Sillick (@Malcolm_Sillick) reported@jammierooroo @SkyUK An older lady I know lost her husband about 2 years ago. Recently I discovered that she was still paying for the package including Sky Sports, which she had never watched once since he died. I rang Sky with her and they insisted she should give the 30 days notice to cancel it!
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Whirlygig (@Whirlygig5) reported@jammierooroo @SkyUK Wtf are you paying that much to watch tele? I find that mind blowing.
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sbs (@shaunbsilva) reported@jammierooroo @SkyUK There’ll be a 14 day cooling off period- make sure to cancel and provide feedback
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VeloBet Promotions (@VeloBet_Promo) reported@SkySports Chelsea at 48 points and 5 straight Ls, but SkySports still wants a post-mortem on Rosenior like the problem was one man.
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Tartanterrier67 🏴🇬🇧 (@bobonett67) reported@jammierooroo @SkyUK @SkyUK tut! Tut! That’s horrible !
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D (@Therealdonnab42) reported@jammierooroo @SkyUK My mum gave me permission to speak to them & it took around 2 weeks to resolve. They admitted it was insensitive, poor judgement & customer service given circumstances. Contract was cancelled with no penalty & mum rec’d compensation as a goodwill gesture.
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FlyingBear (@BigPawsRule) reported@jammierooroo @Impossi28437184 @SkyUK There is a cooling off period of 14 days so your mum can cancel
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Bootsie🏆 (@BootsieBlanche) reported@jammierooroo @SkyUK Most phone companies have a lower rate by about a 1/3rd if someone is on a fixed income and even more discount is available if she has tv & phone w same provider. Also make official complaint so it's escalated to a manager and they should offer cash or credit as a sorry.
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Glen James (@Glen11Glen) reported@jammierooroo @Kate3255742882 @SkyUK you have 14 days to cancel
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Susan 🌸💜 (@Su15100307) reported@kinlochleven7 @jammierooroo @SkyUK Exactly - they claim to have a dedicated phone line to deal with relatives of deceased customers but it’s never answered
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Not Karl (@Brentle37216709) reported@jammierooroo @SkyUK Send an email and mark it as high priority and get receipt of opening it . Cancel she has a cooling off period. And instruct the bank not to process DD saying she was confused .
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Sheena Walker BA First Be The Best Then Be First (@sheena_walker1) reported@jammierooroo @SkyUK I have just left Sky after being with them for many years Now with Virgin great customer service and less hassle
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Iolanthe2345-Trainee Gargoyle of Beelzebub (@Iolanthe2345) reported@jammierooroo @CindyTh3Dog @SkyUK And with more things online, and you are told NEVER to share your password. It doesn't make sense.
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Liv ✨ (@OliviaD150) reported@jammierooroo @SkyUK Ahhh the same company that continued to take my direct debit when I phoned to cancel twice 🫠😩
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SageAFK (@SageyAFK) reported@jammierooroo @steveomufc @SkyUK Virgin Media have down the same thing recently. Everyone’s under pressure to “hit a target”, to earn more money because the system is ******. We are failing fundamentally at all levels, and it’s ******* disgusting.
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🎗️1904 🏴 (@Ullcity) reported@KevinSmith1389 @jammierooroo @SkyUK What ******** you about daft ****?
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String of Ears (@string_of_ears) reported@jammierooroo @SkyUK You can invoke the cooldown clause. With every contract like this, there's a fixed amount of time during which you can cancel without any penalties.
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Lee (@Lee7dfzz) reported@jammierooroo @SkyUK Who ******** pays £100 a month for sky
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Lisa (@loverlyliza) reported@jammierooroo @SkyUK There must be a 14 day cooling off period for her to cancel. Get her another provider. It’s pretty simple these days. Unacceptable. Poor lady. Appalling from Sky.
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Caz 🇬🇧 (@cazjj) reported@jammierooroo @cannyfartright2 @SkyUK That's awful. But £110 a month! That's ridiculous
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ROZER (@ROZAR999) reported@jammierooroo @SkyUK Cancel it for her cancel it for you . That's crazy money for not much in return
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(((Larterlia1957))) (@larterlia1957) reported@AlmostFamous349 @jammierooroo @SkyUK £42 isn’t too bad