Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hackney, Manchester, Dublin, London, Newcastle upon Tyne, Southwark, Lancing, Livingston, Birmingham, Gastard, County of Flintshire, Portsmouth, Croydon, Northampton and Tonbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Dublin |
Internet | |
 Hackney |
Internet | |
| Manchester |
Internet | |
| Dublin |
Internet | |
| Hackney |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Soph v34.4
(@sophb66) reported
@SkyHelpTeam And what about the issue of “customer” service ? Does that get ignored?
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Maxence 🇶🇦
(@maxence__lfc) reported
@AnfieldEdition @SkySports Wtf he's talking about? You telling us If we sign Enzo or Caicedo we would be praying that it would work?
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Harry
(@harry_pitt1) reported
@SkyHelpTeam Connection is awful, barely active.
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Phil
(@NuckingFuts24) reported
@AnfieldEdition @SkySports We've been told for the last what, 5 years that we'll have a "big summer". It never comes. It won't come this summer or next summer or any other summer if FSG are in charge.
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Robbie Gardner
(@spike18_06) reported
There is an issue with #SilentWitness Series 26, episode 9 it won’t let me download it in SD or HD on #SkyQ @BBCiPlayer @SkyHelpTeam @BBCOne
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Tullocarm
(@Tullocarm) reported
@Slim_Kojo I've had no broadband for 7 DAYS. I'm leaving @SkyHelpTeam for Community Fibre - cheaper and faster so I've been told by a Sky technician. BT were a ripoff too. Sky your service is 💩
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Soph v34.4
(@sophb66) reported
@SkyHelpTeam You get the idea … what ever the “codes” are. The thing is I am struggling to see the point in this “help” team…. All you do is fob us all off to the phone lines, like me people work full time and don’t have spare time to hang on the phone, also I am waiting for itvx on SKYQ
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Stuart Mackie
(@stuinblack) reported
@SkyHelpTeam so the broadband outage continues in Caithness… 24hrs it’s been off for now ,is there an estimated fix time yet ?
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Wendy Beckett
(@mrswendyflea) reported
@SkyHelpTeam are there any issues in the CM18 area? Internet has dropped several times during the day for the last week. Now dropped and no come back with no issues in the house & a working phone! I’m working from home so need this sorting.
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Uzoma chukwuka
(@Uzoma80158022) reported
@AnfieldEdition @SkySports Another reason why I never rated this clown 🤡 more own goals than actual goals, yes genius, we are supposed to believe you.
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Eden Hazard
(@youngstar0) reported
@SkySportsPL Wasn't this same idiot who refused to give Serge Gnabry opportunity at Westbrom n goes further more to disgrace that boy in public.Skysports r lossing viewers bcos of people the brings on their show.
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LFC44444
(@lfc44444) reported
@AnfieldEdition @SkySports Yeah mate this is much better let’s just never sign anyone to the point where we have two defenders in their 30s (one injury prone) and two who are massively injury prone. Then four midfielders in thier 30s and about four injury prone or past it. So much worse than in your day
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Marcus Jenkinson
(@MarcusJenkinson) reported
Loss of service with my @skytv since Sunday and on reporting it, I assumed the problem was solved but turns out the advisor was incompetent and still without service. @SkyHelpTeam
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Soph v34.4
(@sophb66) reported
@SkyHelpTeam Fewer phone calls??? Lol all you ever do it pretend to help then say oh phone us ….
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Michael Hodge
(@MichaelHodge90) reported
@SkyHelpTeam Fewer phone calls help by DMs also it would be good to see some behind the scenes content that we as customers wouldn't normally see
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Nigel K 〓〓
(@NDK72) reported
@SkyHelpTeam just clicked to claim Discovery Plus via Sky for free, had the £0 email but the weblink to link my Sky account to D+ isn’t working, is there a problem right now?
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Chrystal
(@aboutchrystal) reported
@SkyHelpTeam I should add Iam a sky customer already but surely that shouldn’t make a difference if I’ve been with you 10 years?
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Sarb
(@Sarb21493544) reported
@AnfieldEdition @SkySports He never spoke out against Hicks or Gillett either. Now spreading this fake PR crap we get every year. No big summer esp with no CL
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Angela
(@Angela84023188) reported
@Digital_Dru @SkyHelpTeam Same issues here. Do we have an estimated fix time? This is all becoming so tiresome. I have just bought a mobile router for £65 and £36 for a SIM for temporary data to use whilst this is ongoing on top of the £55 p/m to Sky for faulty fibre. I hope compensation will be issued.
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Tullocarm
(@Tullocarm) reported
@Angela84023188 My 'outage' has been going on since last Thursday. Not a peep from @SkyHelpTeam or ability to speak to customer service unless you call private number. I'm leaving for Community Fibre. Sky have lost the plot - £12 discount off my bill...what about the inconvenience?
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Mark Edwards
(@83CobraKai) reported
@SkyHelpTeam Hi, yes I have. It’s an automated response telling me there is a fault (hadn’t realised 😜). It says it’s being worked on and we’ll send you a text when it’s completed. No option to speak to anyone or raise a complaint, shocking customer service!
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Jackie Mitchell
(@JJackieMitchell) reported
Trying to work from home when @SkyHelpTeam drops out for minutes at a time mid video call or mid process. Following the online steps doesn't work, and cannot find any way to speak to someone urgently.
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Soph v34.4
(@sophb66) reported
@SkyHelpTeam I would like some customer service from you that doesn’t keep saying “call this number and wait on hold for 5 hours” I have had nothing but shoddy customer service who just fob me off to an 0845 number
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Wendy Beckett
(@mrswendyflea) reported
@SkyHelpTeam Ok. I’ve tried that. Just wondered if it was a wider issue. No worries. Will see what happens next
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Matt🌹 FSG خارج
(@LfcMatt19) reported
@AnfieldEdition @SkySports Talking shite there @Carra23 and you know it. The one time Klopp needed to be backed and they let him down.
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Andy Parker - The UX Coach™
(@theavangelist) reported
@SkyHelpTeam I never got an update about my failed engineer visit yesterday despite being told to wait for a call at 6:30. It's been failed twice now and I have to wait another 2 weeks for a slot. That's over a month for a new customer to get connected - why?
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Andrew Ramsay
(@Digital_Dru) reported
@SkyHelpTeam Hello again. Our internet hasn't been restored yet. We're onto day 3 of an outage in my area in the North of Aberdeen. Can you please give me an update on what's happening as there hasn't been an update since the 30th of January. Is there an estimate of when it will be fixed?
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Saywhat Yousee
(@possiblyunpc) reported
Seriously @SkySportsNews @SkySports Stop advertising tarts football! NOBODY GIVES A ****!
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Harry
(@harry_pitt1) reported
@SkyHelpTeam Also the 3rd or 4th dip in service in the last 2 or 3 months.
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Kate
(@ThisIsKateL) reported
@SkyHelpTeam please give your engineers better training. Twice in the last year they've disconnected my entire block of flats from the (freeview) aerial when connecting someone to Sky Q, it's taking me months and ££ to fix their mistakes.