Sky service status: outage reports and connection issues
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
April 24: Problems at Sky
Sky is having issues since 12:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (55%)
- Wi-fi (17%)
- TV (16%)
- Total Blackout (5%)
- Phone (4%)
- E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Manchester, Colchester, Gosport, Luton, Milton Keynes, Liverpool, Chesterfield, Hammersmith, Southwark, Bedford, Stowmarket, Hounslow, Plymouth, and Brentford.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Total Blackout | 18 minutes ago |
|
Manchester
|
Wi-fi | 20 minutes ago |
|
Colchester
|
TV | 1 hour ago |
|
Gosport
|
Internet | 3 hours ago |
|
Luton
|
Internet | 3 hours ago |
|
Milton Keynes
|
TV | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Loweski #⃣1⃣0⃣1⃣ (@d_lo101) reportedHey @SkyUK why is my sky q box showing a tv show on my “continue watching” when I have NEVER watched it nor do I ever intend to. Please allow the ability to remove shows from this list!!
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D1 ck **** A (@YKP1888) reported@SkySportsDarts @SkySports A Man Utd supporting scouser will never go down well.
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Michael Owen 🇫🇮 (@MoonTerrier) reported@richardajkeys Too much football on the tele now, people have got bored with it all. Skysports has been good in some ways but definitely bad in others
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userds5050 (@userds5050) reported@jammierooroo @SkyUK It's not usually Sky calling but one of their affiliates calling. They call me on a daily basis on different numbers even though it's the same people. They are aggressive and often call back when you hang up on them @skyuk need to do something about them
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Tico Puli & John D 🐾🏴☠️🏝️♥️ (@thurstone4) reported@jammierooroo @SkyUK Just about the worst company, I now wouldn’t have anything from @SkyUK if it was free, and I was a customer for over 25 years! Scum!
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Chris Jennings (@cjluck84) reported@jammierooroo @SkyUK You could just cancel the direct debit, and tell them to **** off. What they gonna do? It's unsecured debt. She's elderly. Is she gonna be taking out credit cards? Doubt it. Tell them where to go. Sign upto Virgin instead.
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Keith Truther (@Keithpoker1) reported@jammierooroo @bertrumtamblyn @SkyUK These companies make it so difficult to terminate contracts and the best way is just stop paying them.
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Sarah 🌼 & RIP Jasper 🐾 (@madcow42) reported@jammierooroo @JAU_4 @SkyUK Doesn’t help when the call centre is based outside of the UK. They just work off a script, no empty or emotions on that script. I do hope you get it sorted, they are the worst company for customer service
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VeloBet Promotions (@VeloBet_Promo) reported@SkySports Chelsea at 48 points and 5 straight Ls, but SkySports still wants a post-mortem on Rosenior like the problem was one man.
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Lee (@Lee7dfzz) reported@jammierooroo @SkyUK Who ******** pays £100 a month for sky
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Ashley (@Ashfreehappy) reported@jammierooroo @MaggieSmitreic @SkyUK She will have a 14 day cooking off period so just cancel it.
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zoe (@zoezm_) reported@jammierooroo @SkyUK Repulsive. Had a similar experience a few years ago and I’ll never use them again. Hope it gets sorted.
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Fiona_tweet (@fionahtweet) reported@jammierooroo @SkyUK She probably my has a 14 day cooling off period. Cancel
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Anna (@Anna15778) reported@GGCiaobella @jammierooroo @SkyUK Sky really ought to do something about that sort of customer service.😡
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British & Proud (@HLD159) reported@jammierooroo @SkyUK Steer clear of @EE twice sky prices and want £300 to terminate contract, new customers offered prices cheaper than #Sky.. its all a rip off
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richard dawson (@rjbdawson) reported@OliviaD150 @jammierooroo @SkyUK The law has altered on cancelling adirect debit, you can now cancel it via your bank. You no longer need the recipient of the DD to cancel it.
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Nirave 尼拉夫 (@nirave) reported@jammierooroo @Bredebeck @SkyUK Absolutely do the SAR request and make it clear that you want that recording so you can complaint the ombudsman. They'll try and say oh it's a mistake and we've resolved it so there's no need for the SAR but make sure you get that recording regardless. Then hammer the bastards.
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nmuk (@nmuk) reported@jammierooroo @SkyUK There is a cooling off period - I checked, you won't have a problem but yeah, give 'em hell!
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Mel (@DelanceyUK) reported@jammierooroo @SkyUK You'll get the Sky TV automated twitter account response in a minute. Telling you they don't do customer support here. Not sure what their point is honestly.
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BoudaSmoke (@DanielTStocks) reported@jammierooroo @SkyUK I'm not trying to be a **** here, but when they said, "Hi, I'm X from Sky...". She couldn't hang up the phone?
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42 Jack 🐱 🏴 😍 (@project4220) reported@jammierooroo @ItsJustaRide @SkyUK Distance selling , 14 day cooling off , just cancel it
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Julie Ivers (@jiver66) reported@jammierooroo @SkyUK ****** are they still doing that? I helped an elderly lady over 15yrs ago fight against Sky for the same reason! I've personally never had and never will have a Sky subscription, they're rip off merchants in my eyes. Heck I don't even watch TV any more, don't have one.
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Mike F. Common Sense Respecter (@MikeyF88970088) reported@jammierooroo @Noritaeden @SkyUK I had a similar experience with their Indian call ctr. I called back and demanded to speak to someone in the UK (they have a call ctr in Scotland). The guy was v helpful and easy to understand. Got my bill down by over £45 a month. Moral of story, demand to speak to a brit!
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TheFluffster1 (@TheFluffster1) reported@jammierooroo @SkyUK Do take a look at the distance selling regulations under the Consumer Rights Act if needs be. There's a right to cancel within 14 days. Sky should be fully aware of this.
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4-in-a-Row 🏆🏆🏆🏆 🏴🇮🇪 (@ticfever) reported@jammierooroo @finbarfin @SkyUK **** em. Cancel. You have 14 days.
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Crimson King (@ThudVisa) reported@jammierooroo @Nelia23893053 @SkyUK You yourself must be sick in the head spending 1300 quid a year on watching woke/ celebrity/ lefty shite on TV, never mind your MIL. No sympathy whatsoever. £25 a week for **** sake.
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Sparky (@sparkyuk11) reported@CindyTh3Dog @jammierooroo @SkyUK They’re the worst. All farmed out to foreign call centres who don’t speak good English. They mumble and constantly try the upsell. When my mum wasn’t budging they just hung up on her. Others have been equally rude. Moved her off from BT to Vodafone and they’re just as bad.
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Susan Warren (@SusanWa02526665) reported@jammierooroo @SkyUK When my mum was in a similar position (no sky ) but recently bereaved we told her to,say no to any calls for any services be it to change landline, energy provider etc. Shame you didn’t tell your mum the same as she would have just put the phone down. £110 a month? What for?
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Geoff Price (@GeoffPrice2) reportedSo sorry to hear this. SkyUK are very demanding. I’ve had problems with them too. Very bad senior management I’d say.
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(((Larterlia1957))) (@larterlia1957) reported@AlmostFamous349 @jammierooroo @SkyUK £42 isn’t too bad