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Sky service status: outage reports and connection issues

Why is my Sky service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

August 20: Problems at Sky

Sky is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 53% Internet (53%)
  • 17% Wi-fi (17%)
  • 13% TV (13%)
  • 9% Phone (9%)
  • 5% Total Blackout (5%)
  • 3% E-mail (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Manchester, Stoke-on-Trent, Leigh-on-Sea, Wandsworth, Blackburn, Enfield Town, Birmingham, Romford, London, Bury St Edmunds, Harringay, Sunderland, Cambridge, Lowestoft, and Rotherham.

CityProblem TypeReport Time
Manchester Wi-fi 51 minutes ago
Stoke-on-Trent TV 1 hour ago
Leigh-on-Sea Wi-fi 3 hours ago
Wandsworth Phone 6 hours ago
Blackburn Wi-fi 7 hours ago
Enfield Town Internet 7 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • Jamborella
    Neil Walsh 🏳️‍🌈🏳️‍⚧️ (@Jamborella) reported

    The Championship is back! Horrendous decisions from the ref have givenWolves a point and @SkySports get the story they wanted. Never change @EFL and @PGMOL_FA you absolute shower of incompetence

  • martydev1888
    Marty Devlin (@martydev1888) reported

    @SimonRusbridge @SkySports Hes ****** awful

  • IronEMK
    Elphas K. M. (@IronEMK) reported

    @TouchlineX @SkySports They should trust him on this. His formation and rigidity may be his problem but he is always right on the type of players he needs.

  • ChrisCl57553120
    Chris Clarke (@ChrisCl57553120) reported

    Well done @SkySports 1st day of season and red button not working @SkySports

  • Johnhungryb
    John (@Johnhungryb) reported

    Watching Wycombe Wanderers and reading on skysports plus camera quality is awful constantly buffering is it just me ? @SkyFootball @wwfcofficial

  • _whosthatjess
    Jessica (@_whosthatjess) reported

    Hi @SkyUK, you’ve ripped my Nan off for around £5000 and are refusing to help her get this money back. She’s a pensioner and doesn’t have this to spare. She’s been offered a phone line at £10pm but I’m not sure how this helps anyone but you?

  • TheWomanHolmes
    The Woman (@TheWomanHolmes) reported

    @bmstewart2004 I cancelled it after a terrible service and being passed around Philippines AND Africa, with none of them being able to understand me.. NOW @SkyHelpTeam are threatening me with bailiffs and court action! UNBELIEVABLE!

  • xeode
    Milber Jinslade (@xeode) reported

    @Sargy7 @SkyUK used to pay sky over £120 a month back when that was hard to do, moved to a house without a dish and just never got around to installing it because was mostly watching stuff online anyway i realised. what a good realisation it was to get £100 a month back in your pocket

  • shymon99
    simon foster (@shymon99) reported

    @skyuk Wow your customer service is now appalling..... How do I make a complaint... Including complaining about the cancellation team -who just cut me off

  • Celtic2theCore7
    box cutter 🏆🏆🏆✖️8️⃣ (@Celtic2theCore7) reported

    @SkyHelpTeam how about trying to fix the broadband in knightswood area Glasgow slow for 4/5 days in and out connection was fine a week ago before you sent sky sales people round front doors

  • 154PinkChairs
    Hopper (@154PinkChairs) reported

    @SkySports why is the streaming service not working for live matches??

  • corazonblanxo
    j (@corazonblanxo) reported

    @amitttrmfc2 @theMadridZone @SkySports you talk **** about vini but want benzema back

  • mattycov2
    Mattycov (@mattycov2) reported

    @TheClubLiveTw @SkySports Probably on a train mate but **** knows

  • AJA85148111
    A. J. A 🇬🇧 🇮🇱 🇺🇦 (@AJA85148111) reported

    @eurofootcom @SkySports Poor C**t

  • Baggers55
    Dave B (@Baggers55) reported

    Why show so much of the aftermath of a goal, in a replay, after it's been scored? There's a game going on in the background that we're missing!! Don't need to see Kiefer Moore in slow motion for so long. @SkySports

  • Womblesmoan
    Wombles Had A Moan (@Womblesmoan) reported

    @reesefletcher_ @Donsboy1988 @SkySports Maybe Sky should sell to some private investors and then their service would be better and more competitive. All we want is to see success on and off the screen. #contemptforfans #poorcomms #blamingallourproblemsonfanownershipisfun

  • GeorgeAGreen
    George Green (@GeorgeAGreen) reported

    @HammersHubWHUFC @SkySports Should have got the 24 year old Parrott but it seems the market stall spiv way of dealing in the transfer market practiced by the Porn Dwarf has not gone away since he stepped down.

  • Mr_Perrins13
    DR .PERRINS Media Teacher (@Mr_Perrins13) reported

    This is one of the clubs btw that the scum at @SkySports will tell you all is a well run club and represents its community... Horrible scumbags for doing what they've done...then owned up to And then doubled down #premierleaguescum

  • SimonRusbridge
    Simon Rusbridge (@SimonRusbridge) reported

    Why does the @SkySports commentator sound like he’s speaking in yo a cup. This is terrible #bolton

  • emma_tr4_rhinos
    emma_tr4_rhinos🦏🇬🇧 (@emma_tr4_rhinos) reported

    Yet again Carnt watch bulls vs wigan red button issues errors joke @virginmedia @SkySportsRL @SkySports ruined night again

  • Gazwarrington
    Gaz Warrington 🐝 (@Gazwarrington) reported

    @biteyourlegs @OptimiusPrincep Just YouTuber content. Like SkySports Views. It’s never news, it’s randoms stating opinions as facts. It’s tiresome and why don’t give my time to either.

  • phillip3108
    Grumpy ✨ (@phillip3108) reported

    @SkySports why is your app not working since the update 😡

  • hbenno6
    H benno (@hbenno6) reported

    @SkyUK are the worse provider in the world. Customer service is none existent

  • jay425732184058
    Cockney Gooner (@jay425732184058) reported

    @FergiesRightRef @HarryMaguire93 @LukeShaw23 Dont listen to the media & these fools on this APP thay all follow one another like sheep never get the proper news about players lazy work even AFTV, talksport, skysports etc football matches on won on a grass pitch not on paper not on deluded peoples views on this APP lol.

  • Cakes6G
    Cakes6G | Art on Objkt (@Cakes6G) reported

    @MickeyDN7 @virginmedia @SkySports Why do you bother giving your money to these huge, crap corporate entities is beyond me!?

  • Glaspark
    Glaspark (@Glaspark) reported

    @Sargy7 @SkyUK Blame it on the courier service. It'll be old equipment anyway.

  • John_L_Bird
    John Bird (@John_L_Bird) reported

    @virginmedia skysports+ not working for the first league fixtures of the season?

  • stevenjh1821
    Stevie (@stevenjh1821) reported

    Hi @virginmedia so after a few years with yous it's time to say bye. Rang yesterday about my contract and it was going to jump from £86 to £161. After speaking to someone else they got it to £86.50. A new customer gets a better deal. Looks like I'm going to @SkyUK

  • 85MarkAnthony
    Mark Anthony (@85MarkAnthony) reported

    @TheClubLiveTw @SkySports McKola is the worst

  • emjayeff1983
    Sports Betting & Tips (@emjayeff1983) reported

    @SkySports Should have been stopped way before that. Bad refereeing