Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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Wi-fi (14%)
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TV (14%)
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Total Blackout (5%)
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E-mail (3%)
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Phone (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Bushey, Manchester, Birchington-on-Sea, London, Watford, Birmingham, Burnley, Llanelli, Cambridge, Liverpool, Sale, Wolverhampton, Bury, Billingham and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Bushey |
TV | |
| Manchester |
Internet | |
| Birchington-on-Sea |
TV | |
| London |
Wi-fi | |
| Watford |
Internet | |
| Birmingham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Hannah wright
(@Hew2123) reported
@SkyHelpTeam Sky broadband working, not connected to the internet. Tried all troubleshooters on sky page, still not working, can you advise?
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Alun Thomas
(@alunT) reported
from
Cardiff, Wales
@SkyHelpTeam You need to employ more people. Everytime i have called over the previous 20 years with a problem i wait far too long. Customer retentions and sales answer far quicker! #sky
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Dr Jo Bishton
(@joannebishton) reported
@SkyHelpTeam can you confirm outage in Derbyshire, please.
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SpencerDolman
(@ChelseaSpencer) reported
@SkyHelpTeam I will be on to a full customer complaint tomorrow and cancellation of my order as I’m not spending yet another evening ruined on the phone to sky and will be speaking with bt for a tv offer instead
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C’helle leigh-anne #justiceforjohnnydepp
(@brookseybabe) reported
@SkyHelpTeam I already have they moved a wire from one room to the next the problem has still exsists like I said we’ve been experiencing this for almost two years now.
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David Blair
(@highway2hell32) reported
from
Greenock, Scotland
@SkyHelpTeam hi, trying to cancel an engineer no longer req. Spent half an hr to get through to someone who couldn't help, and transfered me. Gave up after another 45 mins on hold. Pls contact me to save wasted visit
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Dr Jim Wilson
(@AJimWilson) reported
@SkyHelpTeam Hello. We’ve ordered a broadband up garage to Ultrafast, (existing customer), is there someone there who can tell us what our monthly bill will be after the upgrade please? (I have just asked on the phone and you didn’t know?)
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Dr Jo Bishton
(@joannebishton) reported
@SkyHelpTeam Appreciate what you are saying. You need to know it’s not just us with no satellite signal - the box being dead - You may have a problem.
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1ofakind dot com #keepstronglivelife
(@Saj1andonly) reported
@SkyUK customer service representative was giving me false information when I logged in online and saw 2 charges which I was never made aware off at setting up
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Sarah Kingham
(@SarahKingham87) reported
@SkyHelpTeam our broadband isn't working and there is a 45 min wait for someone to answer the phone. Can you advise if broadband is down generally? We have tried all diagnostics
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C’helle leigh-anne #justiceforjohnnydepp
(@brookseybabe) reported
When does @RokuUK plan to bring @discoveryplus over. Hate having to watch it over @SkyUK when their signal is so crappy that it freezes all the time!
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Adam
(@AdamofGarrett) reported
@SkyHelpTeam Managed to find the number, external error with the connection and Openreach coming to fix
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Dr Jo Bishton
(@joannebishton) reported
@SkyHelpTeam Q- the green light on but screen blank. Not just me - do you have coverage issues at the mo?
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Julie Fiorini
(@juliefiorini) reported
@SkyHelpTeam No offence but this is called ‘help desk’ I’ve been contacting you for days but it appears you don’t have any access to customers details or means to escalate a problem? ... I’m sure you’ll say ‘sorry’ and give me another number that I’ve already called 10 times since Christmas?
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Kim_x0
(@Kim_x0) reported
@SkyHelpTeam hi, with some of my channels (not all) it is coming up saying my box isn't getting a satellite signal. How can this occur when it is only certain channels?
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1ofakind dot com #keepstronglivelife
(@Saj1andonly) reported
@SkyUK clearly not happy with the service and your member of staff kia continued to keep lying and lying when I queried the bill... lying is wrong
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Zach Lewis
(@zachlewis6421) reported
@SkyHelpTeam I’ve just been on the phone sorting out my internet for 1h30, and they’ve decided to send out a new router but we’ve seen on Facebook there’s a possible outage in our area, can I report it?
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C’helle leigh-anne #justiceforjohnnydepp
(@brookseybabe) reported
@SkyHelpTeam Pointless you always tell me it’s fine and showing ok and it’s a problem my end yet I can watch the same shows fine on the roku so I’ve pretty much given up on sky demand or apps! I’m out the second my contract ends.
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sid fletcher
(@FletcherSid) reported
@SkyHelpTeam no broadband in Dover is there a issue
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1ofakind dot com #keepstronglivelife
(@Saj1andonly) reported
@SkyUK it would be great if you would train members of your team kia who I was just on the phone to give the right information. Poor level of service
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Alan Knowles
(@knowlesy44) reported
@SkyHelpTeam any idea why my fibre is so shocking? The signal in the house drops out all the time, I was expecting issues from time to time but the last few weeks have been horrendous? #anyhelpwouldbegood
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saoud yahya
(@saoudyahya1) reported
@SkyHelpTeam @P700DDY That web site is not good enough, we were with BT and in 5 years I never had a problem, your router keep disconnecting .
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Dr Jo Bishton
(@joannebishton) reported
@SkyHelpTeam It’s satalite not broadband - no signal - noticing others have same issue
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Rhys Milner
(@0992rm) reported
what an absolutely useless company @SkyUK are. Really poor service and attitude toward new customers!
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Gemini
(@taffy9696) reported
Honestly @SkyUK how can a member of staff close a complaint case with nothing resolved 😡 I’m actually ready to switch... Any recommendations?
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saoud yahya
(@saoudyahya1) reported
@SkyHelpTeam I tried the help , I keep getting disconnected from the net it happed 20 times since yesterday
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Alison Johnson
(@AlisonJ35907144) reported
@SkyHelpTeam i have been loosing internet all day and its affecting my work. Can you tell me what the issue is and when it will be resolved
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s
(@Marmite2) reported
@SkyHelpTeam help
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SpencerDolman
(@ChelseaSpencer) reported
@SkyHelpTeam Well I would just like to add after spending another 2 hours on the phone and being promised the engineer will come now on Monday and be made aware of my issues and complaints ,I’ve just again received another cancellation text from the engineer I will be leaving before I got it
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Ash Hirani
(@Ash_Hirani) reported
@Bharat_LearnAca Sod that! I'll shred the mobile phone sim and recontract with @SkyUK. I've been with them as a TV customer for 20 years but may look at BT for phone and broadband. I'll keep an eye on the bank account and contest any direct debit if Virgin try it on.