Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (30%)
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Wi-fi (13%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Sunbury-on-Thames, Manchester, Dublin, Cranbrook, Wigan, Hackney, London, Aviemore, Oldbury, Inverness, Gloucester, Norwich, Birmingham, Luton and Morecambe.
| City | Problem Type | Report Time |
|---|---|---|
 Sunbury-on-Thames |
Internet | |
| Manchester |
TV | |
 Dublin |
Total Blackout | |
| Cranbrook |
Internet | |
| Wigan |
TV | |
| Hackney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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brian
(@brian52674491) reported
@MrWelburn @SkySports If you knew how bad the guy they signed was, you’d have something to say.
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David Walden
(@DavidWX11) reported
@SkySports ridiculous comments @martinkeown5 no intent to play the ball means deliberately bringing a player down, it was accidental contact and if that warrants a sending off then it’s a farce.
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Jon
(@goalman2000) reported
@SkyHelpTeam Doesn’t help me.
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Andy McAteer
(@McAteerAndy7) reported
@SkyHelpTeam who can I call to get help with my WIFI & voice? Second time in two weeks it has stopped working
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Jon
(@goalman2000) reported
@SkyHelpTeam Done all that - shows there’s an ‘unknown error’. Gave up being on hold for 45mins. Many others in de65 are reporting similar issues.
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Daniel Kidd
(@Daniel_kidd7) reported
@SkyHelpTeam hello there, my current broadband isn’t good enough. I’m getting 8mb and that’s just terrible. But I’m looking to upgrade, however, due to my area I can’t. What can I do?
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Bucks Tales Podcast
(@BucksTales84) reported
@SkySports So instead of blazing a trail and being “the first” you turned it down due to money. Priorities
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Brendan Clancy
(@Brendan99) reported
@SkyHelpTeam my sky is showing the message ‘you can’t watch TV at the moment as there is a connectivity problem’ my bt internet is working fine just no TV? Can you help
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Oxfordshire Weather Watchers
(@OxfordshireW) reported
@SkyHelpTeam No as I have never heard of it?
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Adem Ljajic. 🦅
(@KaanSe__) reported
@SkySports This is not just a local issue. If you do not stop these irregularities in Turkish football, it can reach a global dimension. #UefaTurkishFootballCheckOver
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me
(@welsh_girlie) reported
@SkyHelpTeam Hi have tried on several occasions to get through. Waiting anything from 30-60 minutes. Still having issues. Maybe @virginmedia would be the answer as sky you are useless.
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Oxfordshire Weather Watchers
(@OxfordshireW) reported
@SkyHelpTeam Found out I have and spoken to customer services
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D B
(@DGeorgeB1991) reported
@SkyHelpTeam is there something going wrong with the broadband? The last 2 weeks the internet has been pretty poor. Everyday it cuts out, early morning, mid morning, mid afternoon and in the evening. It is just constantly poor and is required for work/university
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Toni
(@toniadamsxx) reported
@SkyHelpTeam Also how do I contact your complaints team as your email about my complaint gives no detail on how to get back to them... again SO helpful 🤬🤬🤬🤬🤬
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Jamie White
(@jaywhite_1) reported
Starting to regret taking out a new Sky contract. The WiFi signal is truly shocking!! Awful between 7-10pm every single night @SkyHelpTeam #skybroadband
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Graham Isaac💙
(@fatbutthin) reported
@adrianjclarke Both BBC and Skysports saying pen and correct red. But then we never get any change out of those two.
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SW
(@_Will30) reported
@jaywhite_1 @SkyHelpTeam Worst WiFi I’ve ever had. Terrible!
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Emily Wright
(@eo_wright) reported
Is there a single human being that works at @OpenreachHelp? Neither @SkyHelpTeam or themselves have been able to give me any internet for 1 month... apparently this does not meet government guidelines to fix the problem...
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Caroline Colwill💙
(@Jane_C_18) reported
@SkyHelpTeam TV has no signal in GU16 - advice please.
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Dez
(@DezFane) reported
@_ParteySZN @SkySports @btsport Commentators are always bigging up the opposition and essentially admitting they want arsenal to lose. Having a former Spurs player and former United player as pundits is awful too as both are main rivals to arsenal ffs
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Jay Slaven
(@JaySlaven) reported
@SkySports Because there’s been no fans. No fans less money. What a **** question.
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Horace Haystacks
(@Jamie23roch) reported
That David Luiz sending off was ridiculous, he made no effort to play ball or man and the strikers trailing leg touched his knee and he went down, VAR shambles again! If that was Utd I’d be fuming! @SkySports
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MY NAME IS ROB
(@RobertWSaunders) reported
from
Southbourne, England
@SkyHelpTeam Hello. I broke my TV package. Can you help?
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NathanLewis
(@NathanL68388590) reported
@bruceywells @SkySports Well if you think only 3 watch then you are stupid, they use to get sell out crowds.
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Jon
(@goalman2000) reported
@SkyHelpTeam Sky q mini boxes all show a connection error. Wifi is extremely slow. All wps are connected. Might need a wifi booster - do you have them in stock?
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🇬🇭
(@_ParteySZN) reported
@DezFane @SkySports @btsport It’s ridiculous man. Hearing them both call David Luiz an idiot. Even the former referee saying David Luiz needs to learn his lesson. He’s literally trying to not tackle in that situation smh, man.
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Jon
(@goalman2000) reported
@SkyHelpTeam The wifi and sky q boxes are not working despite restarting the router, checking cables etc it’s unusable.
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Amy Wanstall
(@AmyWanstall) reported
@SkyHelpTeam we received a new Sky Mini Q box in the post today and it doesn't work. It doesn't turn on - just stays on standby (red). Looked at online guides and they don't fix the issue.
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DeathApeDisco
(@DeathApeDisco) reported
@SkyHelpTeam since you replied to my email about a Sky TV issue, my internet, also with you, has gone down. Weird timing.
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Holly deSouza-Ellis
(@haychelldee) reported
@SkyHelpTeam Customer effort 10/10 brill! I’ll try tomorrow because I’m not wasting more of my day to be cut off!