Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (60%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Upton, Birmingham, Kingsbridge, Paddington, Lowestoft, Merthyr Tydfil, Wednesbury, Larbert, Redditch, Oldbury, Dublin, Dumbarton, Wolverhampton, Leven and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Upton |
TV | |
| Birmingham |
Internet | |
| Kingsbridge |
Total Blackout | |
| Paddington |
Internet | |
| Lowestoft |
Total Blackout | |
| Merthyr Tydfil |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Kev 🏴
(@Hoggfather_) reported
The Boss is demanding you're back on the call at 2pm, after lunch, whether your broadband issue is fixed or not @macbethchris @SkyHelpTeam
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Liam Anderson
(@phoenixknight88) reported
@SkyHelpTeam any ETA on the Scotland broadband outage?
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Zaim Akhtar 🇬🇧
(@ZaimAkhtar1) reported
@SkyHelpTeam Please fix your internet, this has been happening for the last couple of weeks now and it randomly just goes down, I’m working from home currently and it’s ridiculous, I was just in a meeting and have to use mobile data.
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Jappo1969
(@seanjapp) reported
@Jinky_83 @SkyHelpTeam @Gocompare It’s down all over Scotland Jamie.
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Graeme G Hardie
(@GGHardie) reported
@SkyHelpTeam Less than 3 weeks since the last major broadband outage and we are without broadband again. Disappointing. Any update on estimated resolution time?
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John Duncan
(@Newbattleatwar) reported
Good afternoon @SkyHelpTeam is there a problem with phone and Internet connection in Midlothian area? I have neither at present.
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Andreas
(@A_Walk39) reported
@SkyHelpTeam Are the broadband issues affecting EH11? Any timescale for a fix if so?
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Linda Norrie
(@cabrelli_linda) reported
@GolferStevie_8 @SkyHelpTeam DD2 is down
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blue.
(@DD111118) reported
@SkyHelpTeam So I'm stuck with it? It is awful and impossible to navigate, if that's my new planner I would like to cancel my sky, how do I do this please?
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Tulsia ➐
(@TulsiaTV) reported
@SkyHelpTeam Lol sky having no issues? No such thing
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emma
(@eastxem) reported
@SkyHelpTeam any reason why your team are lying to me telling me my broadband is FINALLY being fitted on 20/09 due to 3 weeks of issues on your side to now receive an email to say 27/09 ?? Sort it out !!
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Bairns
(@bairns_jacqui) reported
Bloody internet is down again! Couldn't have happened at a worse time work wise. Chances of getting through to a human @SkyUK to see what's going on?! Yep - remote!
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Murray Downie
(@MurrayDownie1) reported
@SkyHelpTeam I live in FK2 area experiencing an outage. Do you have any indication when this will be rectified?
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nicola mcleod
(@nicmcl) reported
@SkyHelpTeam hi is there an estimated time of when the issue will be fixed thanks
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John McMillan
(@Jdf_1394) reported
@SkyHelpTeam hi I noticed there was a notification tweet earlier about an outage in central Scotland which is affecting me and was wandering if you know how long my internet will be down and I noticed 2 BT openreach vans in my street from early on could this be cause of outage?
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Steven Christie
(@HoochDes) reported
@SkyHelpTeam @1Laura113 Any ETA on a resolution to this?
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Scott howells
(@HowellsU) reported
@SkySports Time to give up now he has tried to come back but it’s not working
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Taggy MacRob
(@edinbos) reported
@jonnos_ @LynseyDiva @SkyHelpTeam Yeah but that’s expected in the proper sticks, up here in civilised land we expect a better service 👀
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Jason Mackinnon
(@jasmack) reported
@SkyHelpTeam @shelx58 The easiest way would be to provide the service we pay for or when there is an issue, try communicating with your customers? “We know it’s broken” does not cut it!
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Stacey
(@xoessgeexo) reported
@swandog79 @SkyHelpTeam @OpenreachHelp There is an outage in Scotland I phoned them.
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Zaim Akhtar 🇬🇧
(@ZaimAkhtar1) reported
@SkyHelpTeam Please fix your internet, this has been happening for the last couple of weeks now and it randomly just goes down I’m working from gone currently and it’s ridiculous, I was just in a meeting and have to use mobile data.
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LAZY
(@MetalHeadConnor) reported
@SkyHelpTeam Youre advisor on the phone reckons this can take upto 24hrs to fix a regions internet, sorry but that is unacceptable, and to further say my mother shouldnt be using it for her home work is further so, half the population works from home now bud.
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Andy
(@AndrosMacres) reported
@SkyHelpTeam dundee broadband down. Any idea when it will be back up? DD2 area
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Andrew Lyon
(@Andyjlyon) reported
@SkyHelpTeam Hi, having broadband/phone issues in St Helens. Please can you advise?
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Jackie Thompson
(@JackieT811) reported
@SkyHelpTeam the level of service you are providing these last few weeks is beyond laughable - my working day is being disrupted again because you have issues - I’m paying almost £150 a month I deserve better!
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david mcnee
(@jack_mcnee) reported
@SkyHelpTeam any timeframe for a resolution to the broadband issues in EH area! I have work to do 😩
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MoiraFraser70
(@MoiraFraser70) reported
@SkyHelpTeam internet down in KY11 area of Fife. I see you are aware and trying to rectify
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Murray Smith
(@Muzjsmith) reported
@anger_is_energy @SkyHelpTeam @NicolaMc2330 Yeah, down in EH12 too
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Jason Mackinnon
(@jasmack) reported
@SkyHelpTeam How do I go about cancelling my fibre max, totally unreliable and zero support, help or information from SKY
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shona millard
(@s_millard) reported
@SkyHelpTeam is there any update to Internet issues in DD5