Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (47%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Harrow, London, Royal Leamington Spa, Amersham, Warrington, Leeds, Hammersmith, Southampton, Blackburn, Glasgow, Walsall, Derby, Stockton-on-Tees, Manchester and Greenock.
| City | Problem Type | Report Time |
|---|---|---|
 Harrow |
Internet | |
| London |
Wi-fi | |
| Royal Leamington Spa |
Phone | |
| Amersham |
TV | |
| London |
Internet | |
| Warrington |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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StumpySlots
(@SlotsStumpy) reported
@SkyHelpTeam A generic reply as always, well the inconvenience has cost you a customer, this happens far too regular, it’s apparent that engineers have their feet up and don’t seem to be too worried about thousands of customers
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Mark Chatterley
(@TheRealMChats) reported
@SkyHelpTeam Internet down all day in the B97 area. Lost a full day of work which im@sure you won’t compensate and literally no update or eta….. what’s happening? 3rd outage in as many weeks!! Safe to say I won’t be renewing the contract.
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TK
(@tjkitching) reported
@twhemming @SkyHelpTeam Mine is still down too T W Hemming
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Jak Semark
(@jakthelad95) reported
@SkySports He got Cardiff relegated and managed Molde, take away sentiment how ******** does he get this job? Moyes, LVG and Jose all got the sack for far less and he's still in a job! Man United deserve to be where they are simply because they won't sack a manager that isn't good enough!
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Alexandra Lee
(@xAlexandraLeex) reported
@SkyHelpTeam Hi - would there be a reason why our WiFi has started saying the password is incorrect when it’s never changed?
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StumpySlots
(@SlotsStumpy) reported
@SkyHelpTeam any chance sky engineers can actually start trying to fix internet … roll on November 26th when I can cancel your awful services
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Paul Michael Thomas
(@mrbananatracker) reported
@SkyHelpTeam broadband down all day in REDDITCH again. What time will it be back? Please don't direct me to your dumb tool that tells me there's a problem 🤬
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Antonia Fray
(@Antonia_Dobson) reported
from
Redditch, England
@SkyUK seriously it’s half term have a 17 yr old and WiFi down now all day!!! Not at all impressed - minimal communication given about the problem or when it is likely to be resolved B98!!!
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Kate Sang 🐝🐘 #WearAMask
(@katesang) reported
@SkyHelpTeam seem to be issues in Musselburgh- net going on and off
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Baker
(@MB_WBAFC) reported
@SkyHelpTeam another day where I pay for a service with yourselves and dont receive what I'm paying for. 2 kids off for half term and a wife working from home. Any news on the broadband outage in Redditch?? Its nearly been off for 12 hours. Will your customers be reimbursed????
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josh pallett
(@JoshLP1987) reported
@SkyHelpTeam broadband in Redditch been down since 8 am , sky app says known problem no more info given can you help?
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sophie
(@soph_proctor) reported
@OpenreachHelp we've been without @SkyUK @SkyHelpTeam wifi for weeks now because you are unable to install cables due to a tree branch being in the way. We are now stuck between yourselves, sky and our local council who are all arguing over the tree branch. Can you help us?
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kevin buckley
(@kbuckley87) reported
@SkyHelpTeam I have been waiting for this so called unique code that is not arriving though I’m a diamond customer yet I know people are ordering before me. Im very disappointed. I’ve been with sky over 8 years and have every products yet no one is helping me. #skyglass #skyfarce
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Ged Weston
(@gedweston) reported
from
Richings Park, England
0800 052 1251 calls from @virginmedia bordering on harassment. Tried to upgrade my package and they refuse to email details yet keep calling. The worst customer service! @SkyUK
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DN👹
(@xDN96_) reported
@SkyHelpTeam any chance of sorting out the **** wifi
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Craig
(@CF_GLW) reported
@SkyHelpTeam Full 4g signal and internet is so slow speed test won't even run, what kind of con is this?
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Libby Marie
(@jenzi1987) reported
@SkyHelpTeam any chance on some actual information on your internet issues? Down again in Newport yet your app says there are no issues. This is getting beyond a joke, you have customers paying for a useless service and they you keep us tied in to your ridiculous contracts.
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Michael Bridge
(@MichaelBridge_) reported
@RepossSTPodcast @ETFCOfficial @SkySports No problem 👍🏻
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Matt Kimberley
(@_thepot74) reported
@SkyHelpTeam @AttwaterJay @SkyHelpTeam it might calm a few people down if you updated the service status message that's been the same message since 8.25 this morning!
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s
(@1972liverpool) reported
@SkySports Yes he had a bad time at Cardiff should stand him in good stead
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Dean
(@Deanreevesuk) reported
Day 5 of no sky premier league channel @SkyHelpTeam. Thankfully when checking my account I see I am now out of contract. Is there a usual “helpful link” to cancel or do I have to speak to one of your people
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Leigh Bowers
(@leighbowers) reported
@SkyHelpTeam @chidler_s Sky/Now broadband seem to have issues every other week now! This is the first update I've seen on the ongoing issue all day! Poor.
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Fiona Louise McGlone
(@McgloneFiona) reported
@SkyHelpTeam @Antonia_Dobson Do you need some of us to drive out to the engineers and help them @SkyHelpTeam as clearly they have no idea what the hell they are doing!! You keep saying a known issue but why can’t you provide more info on the issue or timescale. You just cost me a days wage!!
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Craig Rice
(@ricey183386) reported
@SkyUK any chance off some internet only been down 12 hours or so now cant use either of my sky Q mini box’s either!!!!!!
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TK
(@tjkitching) reported
@nwatts_89 @twhemming @SkyHelpTeam This is a poor customer experience from sky in my opinion Nicholas Alan Watts from 1989. Virgin have been contacted, up the virgin
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Leigh Bowers
(@leighbowers) reported
@SkyHelpTeam @chidler_s Sky/Now broadband seem to have issues every other week at the moment! This is the first update I've seen on the ongoing issue all day! Very poor.
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Karen Maxwell
(@KarenMaxwell167) reported
@SkyHelpTeam Hi Matt, I had raised a complaint and a manager was calling me back today but I never had a call. Everything is on email and very obviously not a UK contact centre.
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Antonia Fray
(@Antonia_Dobson) reported
@SkyHelpTeam This is my whole point there isn’t any update!!! Nothing to tell us what is going on!!! Communication is dreadful I’m now out of contract with sky broadband and have been look at other suppliers and today hasn’t helped with my thoughts of moving merely due to poor communication!
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MiggieSmallls
(@MSmallls) reported
@SkyHelpTeam Thanks. As soon as I've received some independent advise this on this I may be in touch. As it stands, I'm not sure if it's just a case of other providers caring more.for customers or @SkyUK doing something they shouldn't...hence the first request for @BBCWatchdog to help.
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Ali Jones
(@alijones1719) reported
@SkyUK you sent me a letter to call you re broadband. Yet i call the number and get caught in a frustrating IVR and cannot speak to a human. Help.