Sky service status: outage reports and connection issues
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 3: Problems at Sky
Sky is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (55%)
- Wi-fi (18%)
- TV (15%)
- Total Blackout (6%)
- Phone (4%)
- E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Southend-on-Sea, London, Newcastle upon Tyne, Great Malvern, Southwark, Gravesend, Blackburn, Henlow, Croydon, Belfast, Paisley, Hammersmith, Newport, Islington, and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Southend-on-Sea
|
Internet | 14 minutes ago |
|
London
|
Total Blackout | 26 minutes ago |
|
Newcastle upon Tyne
|
Internet | 39 minutes ago |
|
Great Malvern
|
Internet | 3 hours ago |
|
Southwark
|
Internet | 3 hours ago |
|
Gravesend
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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SweetDudeUK (@SweetDudeUK69) reported@SkySports No one cares about this crap
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Steph (@StephanieYeboah) reportedErm @SkyUK is there a TELEPHONE CUSTOMER SERVICE NUMBER where I can speak to a human being??
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andrew potts (@andrewp70659973) reported@SkySports when do think this is a bag of shite, and stop pumping down every subscribers throat?
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Boss Dave (@MkomaDhivha) reported@SkySportsPL This was just bad Skysports. Quite bad
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Gary Reynolds (@Gutbuster40) reported@SkyHelpTeam just had the most rudest member of staff , who quoted me £21 for a package , then phoned back and said £27, I challenged and he said no i quoted you £27 , I said no and cancelled , his reply was thanks for wasting my time in very rude manor 😡
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Nörby ÁFC 🔴⚪ (@NorbyAFC) reported**** you @SkyFootball @SkySportsPL @SkySports Absolute cretins who do not give a blind **** about the fans going to these games. They're a cancer on our game and id love for them to be removed as broadcasters.
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sweet petite Jessie r.i.p🌹✝️.22/02/2022.🇬🇧 (@StephenPye19) reported@EdsLFC @SkySports Please help me what was score of Grimsby town v utd please!! I've forgotten.
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Leslie (@Kabuk1) reportedAbomination. PL needs to make a rule that penultimate games must be play in Sat and Sun. It’s the final home game for half the league. Cancelling @SkySports and never going back. Shameful and greedy. I hope the relegation battle is all wrapped up before that fixture.
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VelvetOrbit (@Velvet0rb1t) reported@FergiesRightRef @SkySports You dimwits are annoying. Saying Pope's foul was a red card has nothing to do with the incident involving Gabi. Anyways, even if we say Gabi should've been sent off then so should have been Khusanov.
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Ellis (@EllisBarton) reported@DeLeTAcCTs @SkySportsWSL @SkySports Ah, Crypto. I get it now, massive idiot alert…
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☘️GREEN FOX☘️ (@jg2394044) reportedWhy is sky sports sevco treating darts fans the same way as Celtic fans by turning down the crowd noise ??? ****** ***** @ScotlandSky @SkySportsDarts @SkySports
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Matt (@mattmartincouk) reported@mariodc @SkyHelpTeam @SkyUK And that, not unexpectedly is down to BBC. It isn’t a sky message.
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Ish_Kay 🇵🇸 (@EshtaqK49436) reported@SkyUK service has gone to **** since calls started going to india instead of scotland
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LFCDAN (@LFCDan09) reported@SkySports Come on mate. Is it a handball? Yes. Is that the sole reason we lost? No. We were horrendous. We got back to 2-2 because United aren’t much better either. Two poor sides, both with nothing to really take from the season in terms of winning anything.
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JWH CSLtd (@JWKH1985) reported@SkySports You mean the slow death...thank the stars for the historic GP recently
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Damon Miles (@pindog9) reportedAbsolute **** show. Don’t ever tell me that the game hasn’t gone! @SkySports you are a disgrace and @premierleague you are worse than that
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Rory (@FishnChips1235) reported@nffckez @SkySports @SkySportsPL Nothing wrong with this. Don’t see the issue
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Joe (@FSGS_Joe) reported@SkySports I've been watching F1 since the 70s, and this era is the worst I've ever seen.
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CrystalClear (@CrystalClempl) reported@SkySports what’s going on with the Kopriva v Jodar tennis match? The sound is not tuned! Once again the #SkyApp not working correctly @Ofcom why does Sky gets away with not giving the service it’s meant to provide?? #tennis #MadridOpenTennis
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Abs (@absdeakin) reported@SkyHelpTeam I’ve been sent an email to say debt collectors are going to be sent as I didn’t send a box back. I was told on the phone the charge would be waived because of my traumatic exceptional circumstances. Please help
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denise downham (@downhamdn) reported@jacks1973_66835 @SkySports @SkySportsRL They never seem to respond to anyone who complains on here.
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mp (@mattp68) reported@SkySports you are utter w@nkers Arsenal v Burnley Monday night You really don’t give a **** do you
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Kevin whalen (@Kev_MCMLXX) reported@Nufc2Everything You’ll have to cancel your skysports subscription and watch something else.
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cs1111 (@ccccc3ss) reported@Bryanmc67 @spfl @SkySports Never gonna bother appealing that
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PiagetTheGooner (@PiagetTheGooner) reported@Mo_Arsenal9 Well it’s been apparent for the longest time that we are left to our own devices when it comes to fair coverage by the British media esp Skysports. See how they keep shoving the shameless and biased Gary Neville down our throats to commentate on our games.
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Steve (@spinksy_afc) reported@DarrenArsenal1 Unfortunately clubs and @premierleague sold their soul to @SkySports so have no control of it's an absolute **** show, no thought for the travelling supporters from both teams.
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BlackShadow ™ (@jerryjok) reported@MDGunner @unfazed_ayo Lol MD I wish I could analyze this thing to you using those big screens they use on skysports with arrows to explain the thought. I agree that it was the more complicated route but it was not a bad decision. You realize saka on that side is receiving the ball first time?
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❌ (@18Covers) reportedMichael Carrick on Benjamin Šeško’s injury: “He’s been dealing with a shin issue for a while. Then he took another knock directly on the same spot that had already been bothering him.” @SkySports
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KatieM (@theMaizeK) reported@brianmodey He’s got to be the worst commentator. Can’t bear listening to him.🙉 #skysports
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Claudia (@ClaudiaReznik) reported@AleixFreix75712 @SkySports That's not my problem, our kid, I speak Manc, not your nonsense. Take it up whith Elon, and jog on, now!