Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 22: Problems at Sky
Sky is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (30%)
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Wi-fi (13%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Glasgow, Colchester, Harringay, Manchester, Corby, City of London, Derby, Bordon, Batley, Edinburgh, Leeds, Islington, Thornton Heath, London and Newbury.
| City | Problem Type | Report Time |
|---|---|---|
 Blackburn |
Internet | |
| Glasgow |
Internet | |
| Colchester |
TV | |
| Harringay |
TV | |
| Manchester |
TV | |
| Corby |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Joanne Brown
(@tiddletots) reported
@SkyHelpTeam That’s all well and good but I would prefer to speak to someone!!! All automated. All I wanna know is if there is an outage or has some idiot cut my broadband in preparation for installation of super speed on Monday????
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Richard Barrett
(@BarrettRjb122) reported
@SkyHelpTeam As you can imagine this is not the sort of service i expect and now not getting value for money this signal loss happens every day and every night there is no broad band drop it’s either the sky router of the glass and puck software isn’t up to standard
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Turf Creative + Clothing
(@turfcreative) reported
@SkyHelpTeam You can’t contact a customer to explain why you’ve not turned up to an arranged time slot?
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Ibrahim Patel
(@ipzw21) reported
@SkyHelpTeam Mobile calls not working
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Vicky Williams
(@VickyWi26193797) reported
@SkyHelpTeam no internet in CH8, for hours now. No help on website just a generalised message. Any info?!
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Scotty
(@Scott3915Scott) reported
@SkyUK is your mobile network down in Ambleside?
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Philip Lane
(@Re1axinmood) reported
@WilliamEsler @SkyUK Just left sky broadband. Speeds and service are shocking.
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SJ
(@newbarley) reported
@SkyHelpTeam we've no Internet PR4 which contradicts the message shown when I go on the link you're providing to others. I can see from your twitter feed we are not alone nationwide. Is there a national issue with Sky?
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Emma Burrow
(@burrow_emma) reported
@SkyHelpTeam We are trying to download the new Bond film in HD but get a message that due to technical issues we should try again later. Can you offer any advice on this please?
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Rob H
(@RichAndStrange) reported
@SkyHelpTeam Hi, I'd like help without waiting ages on the phone please
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🦉David Hoyland🦉
(@davidhoyland) reported
@BarrettRjb122 @SkyHelpTeam We are having constant problem with both out pucks.. loosing playlists. Saying we need to upgrade to watch sky channels, even though we have correct subscription. Freezing. Lips synching getting worse etc. I hope @sky are going to give us an extended period pastt the 30 days
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PS
(@steeleyp_) reported
@rsmck @SkyUK Yes it really does. The classic RTings tests were done under extreme circumstances, are now a few years old and we’re done before the anti measures were fully rolled out. The worst examples were using full brightness and static image with constantly switched on TV.
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Carl Liddle
(@Batsran) reported
@SkyHelpTeam - DL14 6, no internet service since 0252 this morning, sky account no help - generic message saying problem in area. How hard can it be to provide updates, it has been over 12hrs and nothing.
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Monika
(@Just_Monika666) reported
@WilliamEsler @SkyUK That's an Xbox issue not sky
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atribeoffiveplustwoplustwo
(@aitchnothaitch2) reported
@SkyHelpTeam Well they've been able to give me the information. It could be as late a midnight tomorrow when service is restored. I shouldn't have to find out myself though, you're the ones I pay.
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Herb
(@HerbLeaf23) reported
About time @PaulMerse was relieved of his punditry role at @SkySports. Offers little to no value. His opinions are tiresome. Times have moved on from his poor style of putting things across. Next please.
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Stuart Forsyth
(@Stuart2You) reported
from
Glasgow, Scotland
@SkyUK you should make it as easy to cancel stuff as to buy it on your website.
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Man Morris
(@ManMorr96596973) reported
@MerlinUnited @SkySports @ManUtd Reality is that Solskjaer failed himself flat in broad daylight and despite numerous alerts. He left naked. A simple reality to take home. Man ignored the very fans who welcomed him with open arms and accorded him highest respect. It was terrible.
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Turf Creative + Clothing
(@turfcreative) reported
@SkyHelpTeam If appreciate SKY contacting me either on the email address or via my account or the mobile on the account to apologise for the inconvenience and to let me know when you’re fixing the problem that is clearly caused by SKY….
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atribeoffiveplustwoplustwo
(@aitchnothaitch2) reported
@SkyHelpTeam Therein lies my point. It hasn't been update at anytime since the (very generic) message was put on in the very early hours of this morning. The Water Board & Power Distribution Network are able to post regular, useful, updates when they have network issues. Maybe ask Openreach?
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Monika
(@Just_Monika666) reported
@SkyHelpTeam hi is broadband down in pl26 7Ww? Had no internet all day it said this morning should only take a couple of hours to fix
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Turf Creative + Clothing
(@turfcreative) reported
@SkyHelpTeam Shambles of a service. Why arrange a time slot between 8am - 1pm and then not have decency to 1) turn up 2) contact to say there's a problem or 3) contact to apologise.
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Carl Liddle
(@Batsran) reported
@SkyHelpTeam Any chance of looking for an update Becca? surely in twelve hours someone could at least hazard a guess as to issue and likely fix? Are engineers on site? I'm having to resort to public social media to contact my service provider since there does not appear to be any other way
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Simon
(@Sttsimon) reported
@SkyUK how do I report an issue with my broadband, your app is rubbish.
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Chris Peake
(@ScouserChris88) reported
@davidhoyland @SkyHelpTeam @SkyUK Totally agree, I got a response in DM basically saying yeh they’ve got issues we know they will try fix them at some point but yeh no help or offer of any reduction for lack of service just a thanks and enjoy your day. Terrible way to approach the issues from them
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Rob Evans
(@RobEvan60261776) reported
@James_BFP A spokesperson has just told @SkySports that it wasn't a medical emergency but a crowd disturbance. Very strange. Must have been some riot for the players to come off the pitch ?
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KevTalksFootball
(@KevTalksFootbal) reported
@SkySportsPL @markgoldbridge @kylewalker115 That idiot does not speak for United fans. SkySports going down the drain.
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Eternal Red
(@Aadp94) reported
@alejandro_balr @SkySports Why are you in my mentions? Do you Twitter virgins have some weird group where you share tweets of people who talk **** about your Lord Mark?💀💀
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🌻
(@adriannaxbe) reported
@SkyHelpTeam Already done and as I said it just says there’s an outage and there’s no further updates as to when it may be resolved
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🦉David Hoyland🦉
(@davidhoyland) reported
@ScouserChris88 @SkyHelpTeam @SkyUK It’s so bad. I’m so frustrated with the pucks! We need an extension beyond the 30 days before we send the Qs back.