Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (60%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Glasgow, Halifax, Southend-on-Sea, Southwark, Birmingham, Marlow, Hampstead, Leeds, Hammersmith, London, Newham, Hackney, Burton upon Trent, Crediton and Hounslow.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Halifax |
Internet | |
| Southend-on-Sea |
Internet | |
| Southwark |
||
| Glasgow |
TV | |
| Southwark |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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(Tim).
(@TimmayFL) reported
@SkySports "We're going to look like obvious ****." ~Investigator
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Bergkamp101
(@Bergkamp1012) reported
@SkySports How this bloke has got the ***** to enter a woman’s competition I’ll never know.
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Nick S
(@nick_sm13) reported
@SkyHelpTeam Hi. Any update on this Manchester outage please? Not good communication at all after 4hrs of lost service
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Caroline Fallows
(@carolinemorley1) reported
@SkyHelpTeam Please can we have an update on the outage so far it has been since 9am this morning. M41 urmston area, surely there must be some sort of timescales
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Waffler 🥂
(@TheNo1Waffler) reported
@SkyHelpTeam When will this issue be resolved for sky on Xbox?
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Simon Tanner
(@SimonCTanner) reported
@SkyHelpTeam I’m not on the phone - I’m waiting in your messaging service - as advised on the phone, to avoid an unnecessary wait!
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The Snacking Geek
(@TheSnackingGeek) reported
@SkySports It is pride month. Honestly, what a joke should never have been an investigation
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Seonaid MacKay
(@OooPooLooMooZoo) reported
@SkyHelpTeam hi, where can I message or email today customer services with details of a problem with broadband speed? Don’t want a phone conversation, want it written down for accuracy. Thanks.
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⋆͛*͛ ☆彡
(@patrick44x) reported
@Rey_Kiki_ @SkySports bro got 2 retweets and plugged a youtube video mans down so badly 😭
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Simon Tanner
(@SimonCTanner) reported
@SkyHelpTeam I was told by your phone service to use the online service to avoid waiting. Your online service said I’d get a reply in 5 mins as part of your loyalty programme. Are you now telling me to ring again?
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Ailish gilder
(@Mothafunka) reported
@SkyHelpTeam @jackmckee77 Another Hemel Hempstead outage here
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Simon Tanner
(@SimonCTanner) reported
@SkyHelpTeam Thanks - all that did was take me to where I’m currently waiting - now in my 91st minute - I can’t actually cancel without dealing with someone and no one is responding
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Kieran David
(@PFCBakKieran) reported
@robert_steen @SkySports 1 poor game, which we didn't lose! And apparently he doesn't have a clue anymore and we are ****? Different story last weekend after we managed a good win against Croatia.
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Carlos Miras
(@carlosmiras86) reported
@SkyHelpTeam After 20 min jumping loop problems with the machine, I managed to speak with Abdul, who booked an engineer. The test he did remotely detected a problem outside the property. The test I was doing at home did not detect it. I just hope the engineer comes promptly to fix it!
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Ailish gilder
(@Mothafunka) reported
@SkyHelpTeam I have tested on the app and it says there is an outage in the area.
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Pamela Davenport
(@pameladav3) reported
@SkyHelpTeam Doesn't help with my workload and stress
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Peter Ian Mowbray 🙏🌈
(@LIVEINBLACKPOOL) reported
@nickmhyde @SkyHelpTeam Get a Virgin line..problem solved
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D
(@DMudification) reported
@DangdutEmpire @SkySports No. Human support.
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jack
(@fennzza) reported
@SkySports Funny how every other country if your good enough you play ,Southgate just playing the overrated pricks that scrapped past Tunisia, beat Panama, fluked some pens against a pretty poor Columbian side? And beat a pretty crap Swedish side? Southgate so out off his depth it's unreal
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Baxter Tocher
(@btocher) reported
@SkyHelpTeam @AdamRedman80 The link doesn’t work, as it’s asking me to login to a Sky account on Microsoft Online. Could you post the correct one, please?
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DS
(@ds1527) reported
@SkySports It literally says “Respect” right above it, yet @UEFA is choosing not to show any… #FAIL 🙄
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snoopy
(@snoopy63432704) reported
Seems @SkyUK are another bunch of con artists. Can through to upgrades instantly but cancellations is a 30+ min wait with constant reminders that you can view stuff online. I want to cancel, not view crap and go round in circles.
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tutz🥀
(@velvetheartts) reported
@SkyHelpTeam your wifi is so **** I hope you lose all your customers since you want to scam people with your mcdonalds wifi.
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Chris Berry
(@CJBee87) reported
@SkyHelpTeam I’m not fussed about speeding the process up, just want it resolved. I’ve had the same issue twice in 2 months. When I moved in our line was activated remotely and the box on the inside of the house is ancient, yet you want to charge me to replace it
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Dominic
(@Dom_wilson26) reported
@SkyHelpTeam when will my broadband be back up and working? Being told it should be back up in a couple hours three hours ago isn’t much help tbh Urmston area.
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Chris Berry
(@CJBee87) reported
@SkyHelpTeam It’s says my speed is slow and is at 19mbps download. I have a 0.14 upload. Handset show check phone line
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Farawaytoday
(@HaverMonika) reported
@SkySports Not everything has to be bad, they are upsetting and should take care of real problems.
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Chris²
(@agitatedgoose) reported
@SkyHelpTeam It talks me through things to do and then it says connection is ok. I'm sat a metre from the mini box so surely signal should be full
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Simon Tanner
(@SimonCTanner) reported
@WhichUK @SkyHelpTeam I’ve been waiting online since 12:34 today for Aisha to reply to my request to cancel my subscription. I’ve now been waiting almost 1hr 45mins. Is this the worst example of customer service you’ve ever seen?
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Chris Berry
(@CJBee87) reported
@SkyHelpTeam Nope no faults. My landline phone handset states check phone line. This has been like this since but we’re messing about with things this morning. Had issues since we moved in and I’m a little sick of it now