Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: West Bromwich, Keighley, Weymouth, Preston, Romford, London, Belfast, Birmingham, City of Westminster, Rotherham, Milton Keynes, Torquay, Hackney, Luton and Blackburn.
| City | Problem Type | Report Time |
|---|---|---|
 West Bromwich |
Internet | |
| Keighley |
TV | |
| Weymouth |
Internet | |
| Preston |
Phone | |
| Romford |
Internet | |
| London |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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vickynorman
(@vix_norman) reported
@SkyHelpTeam could I have a telephone number for customer service please?
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thearcher✨💜
(@thearcherdarlin) reported
@SkyHelpTeam absolutely diabolical service! Been on call for nearly an hour trying to sort an issue and the customer service rep challenges me to say “ Do you not check your bill!” Do you guys actually interview people for these jobs to check they know how to handle customers?
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Rebecca Hardy
(@RebeccaRose_B) reported
@SkyHelpTeam your customer service is painful, your advisor wrote my email down wrong on the fourth spelling and now can’t send me a contract out apparently via email. Not to mention you owe me over £100 in billing errors since January. Terrible service.
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Famous
(@Famous976) reported
@KlyntarCzar @Gunners4forever @SkySports Some People support man u till date because of Ronaldo lol
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KJG
(@kazzaglozzer) reported
@Optimusblur @SkyUK Was it definitely him? Maybe there was there a rights issue?
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Sharaf Mubiru Wavamuno
(@Sharaf1306) reported
@vmsaintino10 @SkySports There's no way I can support Barcelona and add another team, there's a big difference between supporting and well wishing, so don't confuse the two..
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Grobbs66
(@grobbs66) reported
Can not wait to finish my mobile contract with @SkyUK - 3.5 hour train journey and can’t have a single phone call or watch something for more than 5 seconds without the wheel of death showing up. Absolutely shambolic mobile network.
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BDog-Hotspur
(@bdoghotspur) reported
@BBCMOTD **** all to do with @SkySports rip off prices each season , no not at all !!!
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Yvonne
(@vonisred) reported
@SkyHelpTeam help please I just received an email from you with an offer of £3 off a sky store movie but it isn't giving me the discount when I go to check out
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Rohit Cricmad
(@FrustuPlayer) reported
@Gunners4forever @SkySports PSG too, never met a PSG supporter in my life, i imagine they only exist in France.
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Ian__Arsenal
(@Ian__Arsenal) reported
@BBCMOTD Sky tv premier league production is awful. 2 pundits come to mind. Biased towards their own clubs. Scaving criticism towards others. They're both arrogant and never wrong. Complete turn off. @SkySportsPL @SkySports
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Greg Stoner
(@Eggmaster1) reported
@SkyHelpTeam Thankfully someone on your phone line understands customer service and has offered a resolution of sorts. Please tell your management to sort it out. Many of us stay at Sky purely for the piggy bank. It certainly isn’t for the coverage!!
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Jake Gunn
(@gunn_jake97606) reported
@GledsonRibeiro7 @SkyHelpTeam @skytv Same thing happen to me with the help of #Gabi_tech1 on Instagram i was able to rectify the issue
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SERIOUS AS FCK🇺🇸
(@SeriousFck) reported
@MaxModz1382 @SkyUK I doubt you will get 100% speed your paying for on wifi unless u guys have some magical wifi over there, wifi is never better or same as ethernet, the speed/ping alone on wifi is why most competive gamers use ethernet including myself
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Max Hassell
(@maxhassell) reported
@BBCMOTD And not down to the disgustingly extortionate prices that both @SkySports & @tntsports charge? lol. Don’t act stupid.
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Zak
(@ZaksZipper) reported
@SkyUK Sky stream is such an incredibly bad product...... That it actually benefits you by forcing you not to watch TV We all know, too much TV is bad right? If you get sky stream you will definitely watch less tv
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OnThe308
(@OnThe308) reported
I did warn you not to overcharge me on my mobile contract but you chose to ignore me, so i will be leaving Sky Mobile now. @SkyHelpTeam Customer over 20 years and you treat me like ****, shame on you. For just £14 and lack of customer service you have lost a long term customer.
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Claire Finnie
(@brittunculi_) reported
@sky @SkyHelpTeam our landline isn't working, can't make or recieve calls, it's acting like line is busy when it's not. Same issue only a few months back. Life alert for elderly disabled father not working due to this.
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Mcrooks
(@mcrooks1980) reported
@SkySports Hated. Adored. Never ignored... GGMU
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Czartin Rawsese
(@KlyntarCzar) reported
@Banno____ @SkySports We're not really gonna be full of glory supporting bandwagon fans like some of the teams in this list, are we? Like, we know we'd never be top but City, PSG, even Chelsea?
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Famous
(@Famous976) reported
@KlyntarCzar @Gunners4forever @SkySports Bro nobody cares about that one People born every day, so you expect Pearson that born 2003 or 2008 to support man united or ansenal lol
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Adam Kingsnorth
(@kingsnorth83) reported
@SkySports 🐂 **** they Chelsea in the top 10 when they can’t even fill there stadium , they don’t have that fan base
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Shazbo92 🎼🎸🎥
(@Shazbo92) reported
@SkyHelpTeam I would like to remove a Sky boost from my account can you help with that?
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Mick
(@BurnXowl) reported
@SkyHelpTeam once again I am having problems with my reception. Previous problem that continued after the outage has returned. I have done all the recommended switch on switch offs but the freezing and pixelating, blue screen is still happening.
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Greg Stoner
(@Eggmaster1) reported
@SkyHelpTeam But this never used to be the case, and we’ve never been advised. We get no warning that it’s due to expire. You’ve given us no opportunity to spend it. We’ve paid for it. It’s theft, and I suggest you return it or give us an opportunity to purchase something of equivalent value.
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Fogsey1878
(@fogsey1878) reported
@SkyHelpTeam Nice email to say that my contract comes to an end in July and you want to increase my monthly bill by over 100% …..…. Are you fkn insane or just greedy bastards! Better get your fkn customer team prepared for a shitshow!
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David Roe
(@roetinian) reported
@SkyHelpTeam having huge issues with our mini boxes tonight. Spent over an hour trying to sort it. For the money I pay it's ridiculous. Need an engineer here to sort this rubbish
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Abdulwise
(@Abdulwise226316) reported
@SkySports This doesn't mean ****.
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Chris Willetts
(@ChrisWille1623) reported
So @SkySports thinks that their viewership being down 10% is because of the premier league not be as good this year.. and not the fact their prices are a con? Ok🤡
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Christy🌻
(@Christi97482464) reported
@MartinSLewis any suggestions on what I can do as @SkyUK hsve been fobbing us off re a contracted mobile phone whuch has developed a fault and haven't responded to a complaint?