Is Sky having an outage?

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

 Problems detected at Sky

Sky problems in the last 24 hours

Sky Outage Chart

December 17: Problems at Sky

Sky is having issues since 01:30 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • ▪ Internet (65.59%)
  • ▪ TV (25.13%)
  • ▪ E-mail (3.74%)
  • ▪ Phone (3.74%)
  • ▪ Total Blackout (1.80%)

Sky Comments

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Sky Issues Reports

Latest outage, problems and issue reports in social media:
  • breezypin
    edna (@breezypin) reported

    @Megan_Mckenna_ @SkyUK Thus how they are plus poor services especially their Internet

  • DSBeardon
    Darren Beardon (@DSBeardon) reported

    @SkyHelpTeam broadband has gone down countless times this weekend. At the moment, every 10 minutes! Can't get hold of anybody to see what is happening.

  • james_obeirne
    James O'Beirne (@james_obeirne) reported

    Wow @SkyUK @SkyHelpTeam I can honestly say your customer service is shocking. To wait in all day for an installer - advised this will be between 12 & 5 to get a call at 5 to 5 to say they cannot make it! No worries you can come back on the 7th January.....How helpful!!!

  • yiddoyorkie
    GeoFF Heywood (@yiddoyorkie) reported

    @SkyHelpTeam So what form of compensation are we entitled to for having no internet service for over 24 hrs?

  • juliahstevens1
    Julia Stevens (@juliahstevens1) reported

    @SkyHelpTeam How much compensation will customers be recieving for 26 hours without service?

  • DSBeardon
    Darren Beardon (@DSBeardon) reported

    @SkyUK broadband has gone down countless times this weekend! Unable to get hold of anybody to see why. Any ideas!?

  • LitlEnglishGirl
    💎Heather Lovelace💎 (@LitlEnglishGirl) reported

    @Megan_Mckenna_ @SkyUK They're terrible.. the connection is horrendous!!

  • JenniferNEARY30
    Jennifer NEARY (@JenniferNEARY30) reported

    @Megan_Mckenna_ @SkyUK I’m just leaving virgin ad the service is terrible and we keep getting a blue screen and they say it’s my brand new television fault xx

  • Tomw343
    Tom Warner (@Tomw343) reported

    @SkyHelpTeam hello, do you not respond to Twitter messages/Facebook messages?? Your phone line constantly encourages me to go down this route!

  • 12EASTT
    😑 (@12EASTT) reported

    @SkyHelpTeam @chelsie_05 Same here terrible internet providers

  • Kelzda1
    Kellie B (@Kelzda1) reported

    @Megan_Mckenna_ @SkyUK They're all as bad as each other. Hope you get it sorted.

  • 12EASTT
    😑 (@12EASTT) reported

    @SkyHelpTeam your service is terrible, thinking to switch to BT

  • AliWuvBooks
    Ali Wilson (@AliWuvBooks) reported

    @SkyHelpTeam my broadband has been awful since getting Sky Q and for last few days has been even worse. 8 hours to download an episode of The Tunnel. Is this normal?

  • lfcway
    lfcway (@lfcway) reported

    Why the hell is Patrick Davidson asking Coutinho stupid questions? Putting the lad on the spot. Welll done Coutinho & @Alex_OxChambo for saying it's an unfair question and answering it brilliantly! Sometimes these journalists are mindless idiots! #skysports #lfc #bbcfootball

  • SimonBev2011
    Simon Bevo (@SimonBev2011) reported

    @Carra23 @JRedknapp1 why is Jeff Shreaves allowed to carry on interviewing people, he is awful and asks use most irrelevant and unprofessional questions. #SkySports

  • nwalley
    Nigel Walley (@nwalley) reported

    @SkyHelpTeam Have you got b/band problems in West London? Lost internet for last few hours. Have restarted router multiple times

  • lfcway
    lfcway (@lfcway) reported

    Why the hell is Patrick Davidson asking Coutinho stupid questions? Putting the lad on the spot. Welll done Coutinho & @Alex_OxChambo for saying it's an unfair question and answering it brilliantly! Sometimes these journalists are mindless idiots! #skysports #lfc #bbcfoktball

  • MarkFinn80
    Finn (@MarkFinn80) reported

    Well done @Alex_OxChambo great defence of @Phil_Coutinho in the interview. Awful question, just let the lad play, for as long as he’s here. Wish the media would just let him get on with what he’s doing. #LFC #Skysports #BOULIV #Liverpool #Bournemouth #YNWA

  • StevoJW
    John Stevenson (@StevoJW) reported

    @Alex_OxChambo Shutting down the @SkySports interviewer on the big question #Coutinho

  • Killamalli_0713
    Man Delic (@Killamalli_0713) reported

    @SkySportsPL He’s paid to score goals not to celebrate goals...romelu is doing his job so just shut the fuck up skysports

  • Villa_Waynesbay
    Wayne.i.am (@Villa_Waynesbay) reported from Birmingham, England

    @SkyHelpTeam problems in B31 all day. No internet any update you can give pls?

  • Andyjdavies1984
    Andy Davies (@Andyjdavies1984) reported

    @GrowingGrumpier @SkyHelpTeam Well after some more dealings with customer service the new date is the 4th January but I’m. It holding out much hope

  • charliemckaay
    Charlie McKay (@charliemckaay) reported

    @SkyUK sort your shit out, I dont pay all this money a month for my box to be down.

  • tennismonkey17
    Andrea Weston (@tennismonkey17) reported

    @SkyHelpTeam Absolutely sick and tired of losing my signal EVERY SINGLE EVENING at around 5pm so can't watch anything on catch-up TV or SKY cinema. Not sure what I'm paying for to be honest :(

  • dgroves1990
    Danny Groves (@dgroves1990) reported

    Winds me up when you're watching football and the game is in-play and the camera fucks off to the bench or the crowd. Like we don't give a shit. Point the camera at the pitch ffs. #SkySports

  • tweetanth
    Anth (@tweetanth) reported

    @SkyHelpTeam hi guys engineer was due today to fix an external fault. Was due a call back this afternoon. Can I have an update please? We haven’t seen any Openreach vehicles in the area either. Thanks

  • GTDiego04
    Gregor Tennant (@GTDiego04) reported

    Fecking @SkyUK. Think a formal written complaint is in order as the people on the phones can't understand the issue despite it being a complaint. Great way to provide a service

  • josehargreaves
    josephine hargreaves (@josehargreaves) reported

    @Megan_Mckenna_ @SkyUK Let me guess, Sky Q? Had loads of problems with it! Hate it I want my old box back!! Have you looked on google, there’s lots of helpful hints on there?

  • justinecedwards
    Justine Edwards (@justinecedwards) reported

    @WriterWight Your Welcome, i think we might have some kind of #Broadband Service back now from @SkyUK but i still do not have #Landline ☎service back from @SkyHelpTeam

  • EatsAndLifts
    Andrew Clinton (@EatsAndLifts) reported

    @SkySports @virginmedia Trying to watch Sky sports and movies through downloaded apps, it says 'User does not have the necessary role to perform this action'. No answer on your websites. Help please.

  • leeandrew31
    lee (@leeandrew31) reported

    @PercyToplis @SkySports Like the boring boring tables and yaya toure one which makes fucking sense at all .. all wankers at that ally pally bore the fuck off

  • Benny_Green14
    Benny Green (@Benny_Green14) reported

    @SkySports do you lot just sit in a room coming up with ways to make your service as inconvenient as possible ?

  • Brenmc14
    Brenda Mc Cutcheon (@Brenmc14) reported

    @SkyUK @Megan_Mckenna_ sky really is the world's worst and more expensive if you have the family deal with films WiFi and fone u spend more time digiting than getting a reply, wen they advertise reregistering they tell you you can't.N you can't get sky Q without it costing £200

  • paul_bovill
    Paul Bovill (@paul_bovill) reported

    @Daniel_Swfc @Wasi_03 @carrington_sean @CelticRockRoars @talkSPORTDrive @SkySports @IanCrocker1 Which one is a one horse race? It's not hard. Man city 14 clear . Nae competition at all. Terrible league.

  • dessertdoctor
    james campbell (@dessertdoctor) reported

    @tweetmasterone @SkyUK Yeah I know, I’ve always preferred @SkyUK hence why I have been there for over 11 years but sky Q is woeful & constantly glitches or breaks down, sky are quick to take the cash but much less agile when it comes to fixing the problem. Time to move over to someone else!!

  • Jayne2512
    Jayne Mudie (@Jayne2512) reported

    @Megan_Mckenna_ @SkyUK Their customer service is beyond shit! We left them too. Totally unacceptable

  • jc76_john
    john (@jc76_john) reported

    @x_EmilyH @Megan_Mckenna_ @SkyUK Virgin is proper shit!!!!!

  • Dylanaw1991
    Dylan (@Dylanaw1991) reported

    Martin Tyler commentating on #LFC games depresses the fuck out of me @SkySports

  • chrishackwood
    Chris Hackwood (@chrishackwood) reported

    @SkyUK terrible customer service from Sky yet again!! Not only were we left without tv for 3 weeks, now not turned up to install Sky Q, would’ve nice to have been told no one was coming!!!

  • prettyxlilxmex
    Sharlene thomson (@prettyxlilxmex) reported

    @SkyHelpTeam I have had no response from yous about my sky saying it is suspended my bill is up to date I am furious that my service has been cut off

  • VernallsSean
    Sean Vernalls (@VernallsSean) reported

    @SkyHelpTeam Sky are absolutely useless...they disconnected my t.v. service 3 weeks ago but still cannot tell me why and will not reconnect it..Apparently they have a team investigating it who nobody can contact....there incompatance is astounding.

  • CelticRockRoars
    🏴󠁧󠁢󠁳󠁣󠁴󠁿🍀Stephen Wray🍀🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@CelticRockRoars) reported

    @Daniel_Swfc @paul_bovill @Wasi_03 @carrington_sean @talkSPORTDrive @SkySports @IanCrocker1 The point yer man made was any of the current PL top 6 could do what Celtic did. Considering all of them bring in more than Celtic due to the tv deal. Fact is Celtic have the record and it’ll likely never be beaten as the previous one stood for 100yrs

  • fchaps68
    Fiona Chapman (@fchaps68) reported

    @Megan_Mckenna_ @SkyUK It really isn’t the end of the world, people have got far worse problems

  • robgeorge1
    Rob George (@robgeorge1) reported

    @SkyHelpTeam hi, weird problem. Cannot pick up Sky SportsHD channels apart from Cricket and Action. Tried turning on and off and a software update

  • Daniel_Swfc
    Daniel (@Daniel_Swfc) reported

    @paul_bovill @Wasi_03 @carrington_sean @CelticRockRoars @talkSPORTDrive @SkySports @IanCrocker1 The sky money point is quite stupid when all Prem teams are in the same boat and SPL teams, yet the Scottish League is constantly a one horse race

  • womble147
    Willy (@womble147) reported

    @Megan_Mckenna_ @SkyUK Wouldn't waste my money on any of them. Always increasing prices and hard to cancel. Stick to Netflix or NOWTV and cancel on app. No phone calls.

  • robgeorge1
    Rob George (@robgeorge1) reported

    @SkyHelpTeam Hi, having a weird problem, cannot o

  • jodieclennan_
    jodie. (@jodieclennan_) reported

    @SkyUK how do you fix the soundbox to make it work with other devices, PS4? We are receiving no sound when trying to use this? But it’s fine when using it for Sky itself

  • devinator97
    Devin D Hasselquist (@devinator97) reported

    @SWDbigworm @SkyUK @virginmedia I broke down and spent 60 quid for @OfficialPDC live as I live in the USA and don't have any other way to see the darts.

  • stevva
    Steve Smith (@stevva) reported

    @SkyHelpTeam Hi, done all that and it hasn't resolved the problems. Although it's allowing me to manually record now but every single other channel just says "you're sky box is not receiving a signal" Stop the recording and all channels are available.

  • sarahlizabeth5
    Sarah Chamberlain (@sarahlizabeth5) reported

    Awful customer service from @NOWTV @SkyUK, they have taken money from me when I’ve never had an account with them @MartinSLewis any advice?

  • TheMSeries1
    Bovice Involved (@TheMSeries1) reported

    @Nigerianscamsss @SkySports Never!

  • jongeos
    Jonny S. (@jongeos) reported

    @virginmedia recently had virgin media installed. Trying to watch skysports via mobile app. Virgin TV go sends me to sky sports app, sky sports app doesn't let me log in and sends me to sky go app. How does this service work because it's incredibly difficult to use?

  • sarahlizabeth5
    Sarah Chamberlain (@sarahlizabeth5) reported

    I’ve spent all day trying to get someone from @NOWTV or @SkyUK to help as they’ve taken money from my account and I’ve never been a customer

  • CharlieTebbs
    Charlie Tebbs (@CharlieTebbs) reported

    @SkyUK I have just held on for 20 minutes for your call centre to answer and now been put on hold for another 10 mins as the person didn’t know how to cancel my Sky Sports Mobile TV monthly subscription. Extremely disappointed. Please help urgently.

  • Cheyhuahua
    CheyTaylor (@Cheyhuahua) reported

    @SkyHelpTeam broadband not working at all...

  • keith_gatward
    Keith Gatward (@keith_gatward) reported

    And suddenly @SkyHelpTeam @SkyUK I make a complaint about my tv service and one of my mobiles stops working. Sure it’s just a coincidence.....

  • amarpreet_lamba
    Amarpreet Singh (@amarpreet_lamba) reported

    @joethomlinson @footballdailyukis now going down the @SkySports route. Criticise @ManUtd and get eyeballs.

  • GemmaChalmers3
    Gemma Chalmers (@GemmaChalmers3) reported

    @SkyHelpTeam are you aware of any broadband connection issues in WF10? Also had a few phone calls today and when she realised she had wrong number the number she said she had dialled was nothing like our landline number very strange.

  • garylatner
    Gary Latner (@garylatner) reported

    @SkyUK Totally fed up with Customer Service received from Sky. Total incompetence. Now no Sky for Christmas. #VeryAngrywithSky

  • sneuchterlien
    Sam Neuchterlien (@sneuchterlien) reported

    @SkyHelpTeam ..hours later he still hadn’t arrived! So your apology for the “inconvenience” isn’t exactly good enough! Especially when we had to wait 6 weeks for a second refit date after your terrible communication the first time round! So, how are you going to fix it!

  • sneuchterlien
    Sam Neuchterlien (@sneuchterlien) reported

    @SkyHelpTeam ...the lack of communication and customer service is what I am angry about. I had to call to get a time slot, I had to call to find out where the engineer was after the time slot had passed, I had to call again when he still hasn’t arrived and I then had to call again when 4...

  • DrDopa72
    Alan Dobson (@DrDopa72) reported from Newcastle upon Tyne, England

    Trying to watch @SkySports on a lap top is just the worst experience #user_unfriendly

  • sneuchterlien
    Sam Neuchterlien (@sneuchterlien) reported

    @SkyHelpTeam I completely understand that delays can happen, however it obviously isn’t advised as a whole day call as you give your customers a time frame for a reason. You also tell them to expect a call from the engineer two hours before arrival, sobering that NEVER happens...

  • madnutter0102
    Colin Mathie (@madnutter0102) reported

    @MickSheeran83 @talkSPORTDrive @SkySports @IanCrocker1 Talk up our league, u'r having a laugh right? its a shit league with shit teams in it, and yes im including us to.

  • kateslade91
    Kate Slade (@kateslade91) reported

    @SkyHelpTeam its now been well over 24 hours! Your website says they've found another break, why no twitter update? It took nearly 24 hours to 'pull a cable through' for the first break! When is this going to be sorted?! Nevermind the compensation, I need the service back!!

  • BecEmeryGraham
    Rebecca Emery-Graham (@BecEmeryGraham) reported

    @SkyHelpTeam Sort of though I still don't know when they will fix the problem

  • clifty04
    Adam Clift (@clifty04) reported

    @alexbroom_ @SkySports He did exactly the same v Bournemouth in the week, he’s never played for them....

  • Sidersification
    SIDDERS (@Sidersification) reported

    Main reason why I stopped watching football is because the critics on @SkySports or @BBCMOTD criticise player for anything. And it’s always ex football players that think they were the best player in the world. Football has gone to shit

  • keeley19
    keeley (@keeley19) reported

    @Megan_Mckenna_ @SkyUK 110% sky is bloody awful the people on the phone are always willing to help,but them as a provider they are bloody awful.We have had engineer after engineer and sky is still not fixed,so cancelled

  • pgreen30
    Paul Green (@pgreen30) reported

    @SkyHelpTeam I’m having issues with my broadband speed and every time I text or message nobody replies!! Cracking customer services

  • wayne_okeefe
    Wayne O'Keefe (@wayne_okeefe) reported

    @SkyHelpTeam Sky have made it impossible for me to cancel my account and trapped me in a loop; between an automated phone service and online chat operative named Evie, who refuse to deal with the problem and directs me to the automated phone service.

  • _courtneyjoan
    courtney joan ❣ (@_courtneyjoan) reported

    @Megan_Mckenna_ @SkyUK Sky are the worse! Left them for virgin and never looked back. Never once had a problem with virgin & been with them for 8 months

  • wayne_okeefe
    Wayne O'Keefe (@wayne_okeefe) reported

    @skyatlantic @SkyUK @_KennyRogers @DollyParton @SkyUK Sky have made it impossible for me to cancel my account and trapped me in a loop; between an automated phone service and online chat operative named Evie, who refuse to deal with the problem and directs me to the automated phone service.

  • wayne_okeefe
    Wayne O'Keefe (@wayne_okeefe) reported

    @SkyHelpTeam Sky have made it impossible for me to cancel my account and trapped me in a loop; between an automated phone service and online chat operative named Evie, who refuse to deal with the problem and directs me to the automated phone service.

  • barryboland5
    bpboland🍀🎸✌️ (@barryboland5) reported

    @talkSPORTDrive @SkySports @IanCrocker1 Came at the worst possible time for sevco, I see a festive zombie slaying

  • wayne_okeefe
    Wayne O'Keefe (@wayne_okeefe) reported

    @SkyUK Sky have made it impossible for me to cancel my account and trapped me in a loop; between an automated phone service and online chat operative named Evie, who refuse to deal with the problem and directs me to the automated phone service.

  • grandpops2015
    Jason Kenny (@grandpops2015) reported

    Is it just me or does Neville talk a load of crap #SkySports #mufc #MUFC_FAMILY

  • zakster123
    Zakria (@zakster123) reported

    @skysports and @btsport can stick their subscription where the ☉ don't shine. I've been paying into a pot for 20 years to HELP UTD win everything, get richer and make my life more unbearable. Hope the prawn sandwich brigade covers ur costs.

  • DommyRidley
    Dommy James (@DommyRidley) reported

    @virginmedia is absolutely awful! Shocked I'm saying this but can't wait to get back to @SkyUK #shockers