Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Birmingham, Hammersmith, Halifax, Basildon, Blackburn, Glasgow, Bedford, Wilmslow, Croydon, Leeds, Royal Tunbridge Wells, Bristol, Newcastle upon Tyne and Brighton.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Birmingham |
Internet | |
| Birmingham |
Wi-fi | |
| London |
Internet | |
| Hammersmith |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Johnny gdsm
(@gdsmvet) reported
@Max_YT7 @SkySports This is the problem. Thinking 'BLM' and the group 'BLM' are two different things. But end of the day, it's the same words.
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Lindsey
(@Lizzo13) reported
@Stuartjmorrow @SkyHelpTeam Same. Mine would come worked for a few minutes and then go back down. It stopped working completely around 12:45.
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The Honest Hammer
(@HammerHonest) reported
@The_BoleynBoys @SkySports Haha i am honestly so stressed about it all now. I know deep down it wont happen but its West Ham. And its Sullivan. You know full well anything is possible. Just want the announcement 😩😓
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Rob Hunter
(@robhunterhkr) reported
@SkySports I think these patronising comments are part of the reason people are booing. Sick of been told what to do, what to like and if you don’t agree you need ‘educating’ Funny how nobody had any issue with the kick it out campaign. Maybe it’s Gareth who doesn’t understand
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Sidharth
(@cfc__sid) reported
@sreejan2305 @AbsoluteChelsea @SkySports He's **** he plays for shitdrid irrelevant player
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•
(@WRLFC_) reported
@PaddyClark4 @SkySports Or people that know it will have zero affect on tackling the issue
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ploomey
(@ploomey1) reported
@SkySports @GarethSouthgoat the issue I think with taking the knee is that whilst we all support BLM it's actually black people who are continuing to kill each other but that doesn't count? It's hypocritical and supporters are starting to get fed up with it all.
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Smithylive
(@runsmithyrun) reported
@SkySports I think they fully understand the message behind it, the fact that more time is spent now discussing the act of taking the knee rather than talking about the real issue - the discrimination all over football shows it now has to evolve and engage people in new ways
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Garry
(@Garrymi) reported
@SkySports That’s cos he’s a ******* idiot !
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Barry Clancy
(@BarryClancy) reported
@SkyHelpTeam You could start by responding to my many requests for help after I’ve tried all the things in the video! A week later and still without Broadband!! Ridiculous service!
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Carla Ward
(@MissCarlaWard) reported
Any known issues in S17 with internet @SkyHelpTeam Or is it the usual....just works when it wants? Please don’t send me a link with ‘helpful tips’. TV comes on for 10 secs then goes off, back on...etc. Run sky wifi tests which tells me it’s brilliant! 🤥
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Simon Mulholland
(@SimonM71) reported
@SkySports This should never be booed, but it looks tired and more of an automated, token gesture these days. I think it's time to stop.
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Lorna Payne🧍♀️xxx🧍🏻xxx🧍🏻♂️
(@Lorna_Payne) reported
Any update as to when our broadband will be working- it’s been down since midnight 2/6 @SkyHelpTeam
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Scott Eastwood 🏳️🌈
(@S_eastwood) reported
@SkyUK Weird as an existing customer, best you can do for me is £56 a month. What's the difference with new customers and me for £7 a month variance or £126 over contract more?
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Kirsty
(@kirstyy_s) reported
@SkyHelpTeam Hi, I tweeted you about an issue 2 days ago and no one has replied yet.
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WillemOranje
(@ARfc1690) reported
@SkySports Of course they understand, its been rammed down everyones throats for over a year now
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Stevie
(@Stevie89355577) reported
@thefactroom @WRLFC_ @SkySports Nah I realised people like you are beyond help and not worth my time. I'll stick to helping people who actually want to learn and be educated about the subject 👍
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Beth Cole Creative | Abstract Artist
(@bethcolecreativ) reported
My sky broadband has been completely down since around 9pm last night. I start work from home in under and hour and still no connection. What’s going on? @SkyUK SE1 area
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Alastair
(@Alasta1r) reported
@SkyHelpTeam Hi Sky team, thank you. It is clear there is an outage, we've had no broadband for 2 days now. Do these tweets count as me informing you so I can claim my measly £8 per day which by no way makes up for the damage to my and my partner's full time work?
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Colin Cooper
(@Coops_Colin) reported
@SkySports Every football match for a year and nothing has changed, if anything it’s made it worse. Play football and support the Kick it Out campaign. Taking the knee at every single game is achieving nothing.
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Barry Clancy
(@BarryClancy) reported
@SkyHelpTeam I have contacted them several times. They originally told me to send a DM which I did but still nothing. I am however getting lots of messages from SkyHelpTeam asking me how the service has been!
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Mark
(@turner14guvnor) reported
@SkySports Can’t believe you are showing this **** and I can’t believe morons will actually pay to watch it. No wonder @JoshTaylorBoxer is pissed. Absolutely disgusting #ppv
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•
(@WRLFC_) reported
@SkySports It’s cause they know it’s a virtue signalling load of ****
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Aidan Raj
(@aidan_raj) reported
@SkySports Jesus this comments are so bad @nick_allan02 @kanyewestbrian
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Nova Aurora🌹
(@nova106310) reported
@SW18_67FC @SkySports Go inbox Direct_services1 on Instagram he got the best service he is fast and reliable he help me to recover back my hacked account
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Joey⭐⭐
(@tailgate777) reported
@ChrisGagg @SkySports Well I anit taking my stars down till next champions league so everyone knows what happend :)
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summer61
(@kelly19874) reported
@SkyUK tried to phone 3 times and every call has been cut off from your end 🤬🤬🤬. I need to cancel my package! Put my bills up to £112! Best offer would be £99 😳🤬
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John Riley
(@stairforce) reported
@SkyHelpTeam It is too late for that. I have complained multiple times about poor broadband service. The problem is caused by high contention ratios. I had FTTP put in from Zen on 8/5/2021. It is fast all the time rather than occasionally, and zero drop-outs.
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Richard Harmel
(@richarmel) reported
@SkyUK no SKY broadband since midnight, 9 hours ago, and none in sight. Great service
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Mark Edwards
(@TheFella907) reported
@SkyHelpTeam We live in the Chiswick area and lost internet at approx 2am. I note from your website that there is an issue in our area and it is being attended to. That said, like a lot of people, I am still working from home, and rely on my internet. Will it be fixed soon?