Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Sheffield, Liversedge, Glasgow, Dublin, London, Gloucester, Birmingham, Liverpool, Reading, Epsom, Southwark, Hackney, Belfast, Hammersmith and Nottingham.
| City | Problem Type | Report Time |
|---|---|---|
 Sheffield |
TV | |
| Liversedge |
TV | |
| Glasgow |
TV | |
 Dublin |
Internet | |
| London |
Phone | |
| Gloucester |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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gemmaswift
(@swifty456) reported
@SkyHelpTeam Hi I cant use internet when I'm out and about so I cant do that, it's both me and my daughter both with samsung phones saying emergency calls only,cant make calls
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Logie
(@LogieDeuces) reported
@SkyHelpTeam Just moved house, sky phone and broadband not working. Can't get hold of anyone at sky shocking service
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Mateusz Lackowski
(@kecal91) reported
@SkyUK are you guys trying to win a "Worst Customer Service" award or something? Who closes all tech support lines at once rather than rotating training? Why is there noone I can talk to about having in home broadband for last 3 hours?
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Nikki McCowan
(@nikki_mccowan) reported
@SkyHelpTeam When I call I just her through to a message saying there has been a fault with our exchange and that it’s being worked on and will be resolved ASAP but it’s been like this for 3 days. 0.15mbs download speeds mean using the network to work from home is impossible! What’s happening
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Nicole Dyer
(@Coleydyer) reported
Sky Broadband has been down all day, tried calling customer services and all phone lines are closed for training...feel like staggered training days may have been sensible - anyone online who can help @SkyHelpTeam?
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Amy
(@ms_wilson) reported
@SkyHelpTeam It is offensive that you just assume my time is completely worthless to me, that I am not busy and that I will just happily give up my time to deal with your horrendous customer services teams. Can you just send me the correct bill please. Or I won’t pay it. Thanks
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Jonathan Burrows
(@JonathanBurro18) reported
@SkyHelpTeam we seem to be having issues with my broadband, I need to the internet to work!!!!
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Nikki McCowan
(@nikki_mccowan) reported
@SkyHelpTeam Yes it does, it’s been saying it for 3 days! How long does it take for these to resolve! I’ve never had this kind of outage for this long with any other provider?
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Ross Carmichael
(@fubaruk) reported
@SkySportsNews @SkySports £36m for a reserve CB, but they never get any investment though...won the CL without spending any money apparently
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nomis 🇬🇧
(@NOMIS81) reported
@SkyHelpTeam Theres nothing there that helps with my problem id say ur cheap hubs cant sent the signal around my small flat
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Jacqui Onions
(@jacqui_onions) reported
@skyhelpteam How do I contact you, there aren't any contact details on the Contact Us page! I was trying to book an engineer but my internet cut out during the process. Now if I try again it thinks I've already booked one but if I look at the status page it says I haven't
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Lee
(@lee1975uk) reported
@SkyHelpTeam hi, cancelled my account last year & never received so much advertising mail from one company since. Can you tell me how to get removed from your mailing lists.
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Amy
(@ms_wilson) reported
@SkyHelpTeam Your help articles are completely unhelpful and generic by the way, they don’t tell me what to do in the event Sky fabricates my bill and sends me one that is 2.6x higher than it should be.
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Ann Davies
(@DaviesReadman) reported
@SkyUK so I can’t get broken box replaced and now I can’t even leave!! What’s going on????
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Yasmin
(@meaniekins) reported
@SkyHelpTeam hello, my mum was expecting a call back at 1:30 but realised landline is down and you have old telephone on system. She was chatting to Jonathan in your tech team this morning.
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Wasihun
(@wasihun_molla) reported
@SkySports Jose can not help and busy woth AS Roma
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Pip Reid-Redmond
(@pipreidredmond) reported
@SkyHelpTeam trying to sort a house move but all of your phone lines are closed? Can you help please
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Daryl 💙
(@quintrix) reported
@SkyHelpTeam can someone please help. An engineer was supposed to arrive at between 11 & 1. No sign of them and cannot get through on the phone. Desperately need the internet for work and study.
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Lisa Forsyth
(@LisaBean6012) reported
@SkyHelpTeam #skybroadband how long are your phone lines closed for??! I need to speak to someone, I am trying to help my brother with cancer sort his broadband, it’s so slow and he now can’t do anything. His hub is old and we can’t get online to try to sort, help
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Nicholas Bragg
(@Funtimefreckle) reported
@SkyHelpTeam any timescale on when broadband issues will be resolved in Whitehaven/Cumbria? "Training day" when phoning to ask on any update
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Sharon Lorraine
(@ShazMilne) reported
@SkyHelpTeam can someone please help me before I lose my ****. Tried calling can't get anyone 🙄 my WiFi keeps dropping for the past few days. Done all the tests etc saying everything is fine. Clearly it's not when it's not working correctly.
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RichChester
(@captain_doodle) reported
@SkyHelpTeam Can someone get back to me on this, today please. I can DM my details. If it’s just a case of ‘the issue we thought was resolved in your area isn’t resolved so we’ve therefore had to cancel the engineer visit’ then so be it, but no one’s communicated that
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✯
(@Pakab_) reported
@SkySports These kind chats never de end right don.
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George Smith
(@CaptainR3hab) reported
@SkyHelpTeam any reported internet issues in Bexhill? I’ve lost internet connection and can’t get it back.
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Mike ward
(@ebmmike) reported
@SkyHelpTeam Yes called them, they were unaware of a problem, which now looks as though it is affecting most of Nottinghamshire ( at least). Everyone has same problem of fast speed to the router 60mbps and slow 0.7 out. Tried different routers c2 ( one sky one TP link) no change.
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Kat
(@katt1906) reported
@SkyHelpTeam hi, I need help regarding a wireless mini connector. Can someone allow me to DM
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Sarah 💙 #FBPE 🔸🇪🇺
(@Sarah_ElizaM) reported
@SkyHelpTeam day 3 of no broadband. I’ve telephoned several times to report this (and then you tried to sell me Netflix) and keep being told that there is no issue. This is just appalling.
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Sarah 💙 #FBPE 🔸🇪🇺
(@Sarah_ElizaM) reported
@captain_doodle @SkyHelpTeam I’m NG22 and had no broadband since Wednesday along with many others in my village. We are all telephoning Sky to report it and constantly being told that there ‘is no issue’.
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Mike ward
(@ebmmike) reported
@SkyHelpTeam Major problem with #skybroadband and the interface with their router. Made worse by @SkyHelpTeam being unaware of the problem and no solution in sight
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Tom
(@Tom49221068) reported
@SkyHelpTeam hi my internet and phone are down in Rm3. Are there problems ?