Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (46%)
- TV (31%)
- Wi-fi (13%)
- Total Blackout (5%)
- Phone (3%)
- E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Bristol, City of London, London, Edinburgh, Hammersmith, Walsall, Batley, Kingston upon Hull, Waterlooville, Islington, Birmingham, Manchester, Glasgow, Morecambe, and Uttoxeter.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol
|
Internet | 35 minutes ago |
|
City of London
|
Internet | 44 minutes ago |
|
London
|
Total Blackout | 1 hour ago |
|
Edinburgh
|
Internet | 1 hour ago |
|
Hammersmith
|
Internet | 3 hours ago |
|
Walsall
|
Internet | 4 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Chris (@Chris51141091) reported@SkyHelpTeam I've sorted it myself so much for being a help team if we don't get a response for hours at a time
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Kevin Richards (@kevtoonrichards) reported@SkyHelpTeam Never had a decent signal with sky mobile what is the issue?
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Stuart Crosby (@StuartCrosby13) reported@SkyHelpTeam Are we going to be compensated for this ridiculous interruption to our service? God only knows you charge your customers enough!
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Sky Help Team (@SkyHelpTeam) reported@Ls2787 @SkyUK I'm not sure if it is everyone however, Some Sky Mobile customers in the UK may experience issues making and receiving calls. Lainy
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Matt (@matt_mcbond) reported@SkyHelpTeam Just spoken again to your C/s team who confirm a known issue and despite it now being 5 years since 1st escalated there is nothing they can do!
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Stuart A. (@droidinio) reported@SkyHelpTeam Wife has been with you a day and this happens. So so poor. She’s missed work calls, calls with the doctors and kids school. How do we go about cancelling? Still with 14 day period.
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David Lewin (@Dax151) reported@Castweets1212 @SkyHelpTeam It would have been nice to get a text informing us of the issue rather than having to spend time and effort searching around!
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MarkSlayerOfNon (@MarkSlayerOfNon) reported@Tubesy81 @SkyHelpTeam Not at all , I’m happy to pay for things. But if I pay I like to get the service I pay for. One of my many phones is used by someone who works rural and could do without a failing service that’s all.
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Wootwitwoo 🇺🇦 (@wootwitwoo) reported@SkyHelpTeam Hi, I'm having the same problem, "invalid number" whenever I call. Any idea how long this is likely to be an issue?
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💙 Louise 💙 (@Ls2787) reported@SkyUK what is the contact number for when there is an issue with a mobile phone? Cannot find it on your website anywhere.
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Lee Meadowcroft 🏈🏃♂️ (@leemeadowcroft) reported@SkyHelpTeam Quite a problem this, what's the ETA for fixing it!?
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Jacko (@Jacko_Mike) reported@SkyHelpTeam Same, that’s exactly what I’m getting, good job I haven’t had any emergency to report
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Laura Dodds (@LaursD1) reported@SkyHelpTeam Help! I’m trying to make phone calls from my mobile & it’s saying ‘this number doesn’t exist’ yet these numbers are in my contacts & I’ve already spoken to them today. Is there an issues with sky mobile at the moment?
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joe peters (@joepete14431397) reported@SkyHelpTeam Yes you say this every time and it says it’s fine however when you send the bt engineers they say the existing cables are too slow for the WiFi you have sold to us or that it’s too far away from the server
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Samantha Tonkinson (@SammyJane_83) reported@skyhelpteam is sky mobile down? Everyone I am trying to call on none sky phone numbers says this number doesn’t exist including the number for sky customer services on the 0333 number
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Julian Davenport (@JulianD06) reported@currysplc upgraded phone at your invitation, got sent the wrong handset, spent this morning being passed from pillar to post, obstacles galore, given up, will have to make do or cancel, probably the latter which is a shame after 8 years as a loyal customer, @skyuk any offers?
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joe peters (@joepete14431397) reported@SkyHelpTeam the WiFi you run as your fastest option is literally awful constantly loosing connection. Can’t watch the sky glass tv without this happening or plug in a booster without it loosing connection, play a game online without constant lag and nobody you send ever sorts it
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Ian Spink (@Spink85) reported@SkyHelpTeam hi sky help team. Your customer service number appears to be down. Also you have increased my monthly broadband payment by £16 a month despite assurances you wouldn’t. Finally I only have broadband to half my home? Can I have a number for the complaints dept please?
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Currys Services (@CurrysServices) reported@JulianD06 @SkyUK Hi. I do apologise for the level of service you have received at Currys. Please could you DM us your full name, address including post code, mobile number as well as your order reference number so we can look into this for you. - ZM
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Jamie West (@westie1981) reported@SkyHelpTeam was on hold for nearly 3 hours and was cut off, trying to complain about my broadband speeds, was told the new broadband put in 10 days ago would sort the issues!!! I asked if would still need the booster they said no, now I’m told I need it which I sent back!!
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Vicky Pac-Pomarnacki (@vickylouiseuk) reported@SkyHelpTeam understand there is an issue with Sky Mobile today, but I've been having this issue for MONTHS now, regularly get people messaging saying my number is unavailable. New sim didn't help, also had new phone too. Any other suggestions or do I just need to leave?
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robert hill (@roberth83713257) reported@SkyHelpTeam I can’t even call 999 shocking from sky …ETA for fix needed
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𝓖𝓮𝓶𝓶𝓪 𝓗 🎗 (@gemmih83) reported@SkyHelpTeam It seems sky customers can’t call any other network. I can’t call Vodafone / virgin and others. Can only call other sky customers.
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Rob Leighton (@RobLeighton11) reported@gemmih83 @SkyHelpTeam Yes I have the same issue! 😕
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Alasdair Cook (@cookie71279) reported@SkyHelpTeam Will this be compensated in the next bill due to lack of service
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Kyle Joel (@KyleJoelUk) reported@SkyHelpTeam @EE I am a Sky mobile customer and I can't call any EE number it states "sorry this number doesn't exist. I think there is something wrong with one if your networks
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ANDY ROSS (@BIGROSCOE1) reported@Castweets1212 @SkyHelpTeam Same problem for me..
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JoJeffers 💙 (@just_j0) reported@SkyHelpTeam trying to sort out my package, but the website is not working. I keep getting in some sort of perpetual loop. It’s absolutely impossible to get in touch with you guys through the website. Is there any chance we can get this sorted over text?
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Mark Howlett (@MarkHow56351089) reported@SkyHelpTeam @SkyHelpTeam You are the worst network provider. Absolute shambles and a complete waste of time talking to your advisors who do little if anything to help. To be stuck with you for 2 more years is a painful thought.
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Gooner Legend (@telboy34) reported@cookie71279 @SkyHelpTeam Not been able to make any work calls for hours. This is abysmal. This is a major problem why is it talking so long to fix?