Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Wickford, Birmingham, Carshalton, Bournemouth, Edinburgh, Manchester, Hammersmith, Hove, London, Wakefield, Barnet, Wandsworth, Blackburn, Cardiff and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Wickford |
Internet | |
| Birmingham |
Internet | |
| Carshalton |
TV | |
| Bournemouth |
TV | |
| Edinburgh |
Internet | |
| Manchester |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Mr RA
(@The_Scoreboard) reported
@SkyUK Don't you need to be online to use the TV with Sky Glass? Since your broadband is down so often, this makes the TV unusable.
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Terry Gladden
(@TerryGladden) reported
@SkyHelpTeam I’ve done that ages ago, but not heard anything. And with my current TV not working I need to find a quick solution
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Justin Barker
(@JustinBarker77) reported
@SkyHelpTeam Got the pre-order for Glass today. It's not offering HD and UHD packs, so I assume Sky Ultimate covers these already? Also, how do I move to Glass and cancel my existing Q service and package?
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Dean West
(@Dean11west) reported
@SkySports Gets paid a couple of million a year and has the worst managers record in Premier league. 7 wins in last 38 games. 0 wins this season. Its Bruce thats abusing the fans and club. Worst manager I have ever seen at #nufc in my time 35yrs.
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Peter Smith
(@Pedro_Smith) reported
@SkyHelpTeam we're struggling without phone data at the moment here in the South East. All phones on our Sky contract have no internet when not connected to wi-fi. Currently not showing any systems problems on service status pages though.
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Georgia ⁷ 𖧵
(@georgia_foxton) reported
Might not be possible to get my own money back. Someone was supposed to call me yesterday and it never happened. I’m really irritated with @SkyUK the customer service is a joke. That money is mine and should be refunded to me like one of the customer service agents said it would
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Georgia ⁷ 𖧵
(@georgia_foxton) reported
And yet I haven’t received it and now @SkyUK is avoiding it and fobbing me off. This isn’t on and if it continues and I don’t get my money back not only will I be cancelling my direct debit but I will be making a complaint to the Ombudsman as this is way beyond a joke!!!!
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BecksCald
(@BecksCald) reported
So my @SkyUK Internet isn't working. I've seen others are also having an issue. What's going on? @SkyHelpTeam
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Matthew Craven
(@craven_17) reported
@SkyHelpTeam hi is there an issue with mobile data? Mines not worked all day. I have full 5g. West Yorkshire area
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Adam Walters
(@AdamWalters149) reported
@SkyHelpTeam Still no email to order sky glass, how long will this take? Sky platinum customer over 10 years and pre-registered on day it was announced. Frustrated.
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Hazel Wilson
(@HazelWi42247825) reported
@SkyHelpTeam Hi, my internet at home has been down since 8 this morning can you let me know what is happening. My post code is NE23 1TS.
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adam williams
(@adamsowilliams) reported
@SavMondo @SkySports Non-nufc fans constantly talking about the "abuse" he's received. Twitter is probably the vilest platform, and us NUFC fans do more scrolling through twitter searching for "Steve Bruce" than anyone - and there is NEVER any abuse. Just people saying he's **** as his job.
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Mr RA
(@The_Scoreboard) reported
@SkyHelpTeam Yes, Sky broadband in NE23 down yet again.
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Justin Barker
(@JustinBarker77) reported
@MistahRitchie @SkyHelpTeam I'm not taking Cinema or Sports so not worried for HDR or Atmos, it was the main HD and UHD (I got bitten when I ordered Q about those - had to get multiroom and boxsets previously). Thanks for the info on auto cancel :)
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Matt
(@recovringlawyer) reported
@SkyUK Who should I call to discuss becoming a broadband customer?
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Zumzizeroo
(@evo_iphone) reported
@SkySports He will walk away with a massive payoff and after a few weeks he will walk into another high paid job and fail again and pick up another massive payoff as he is sacked again. Rinse and repeat. Football rewards failure at the top level.
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peter LFC
(@redforeverandev) reported
@SkySports Lol well nothing new there look at Bruno the way he puts his hands up in the air ,he should be in an idiot abroad haha
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Ben Stott
(@BenS1980) reported
@SkyHelpTeam Are you still working through sending emails out to people interested in Sky Glass? Website says to people with Sky over 8 years but I know a new customer who has ordered yesterday. How long will this take?
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Gary Scott
(@garyascott6) reported
How do you speak to customer services at Sky it’s impossible to get through past the automated system @SkyHelpTeam
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Georgia ⁷ 𖧵
(@georgia_foxton) reported
@SkyUK Contacting sky is an absolute joke!!! A double payment was made on my bill. I was told last Wednesday I’d get a refund on Thursday 14th Oct of £97.45 but never received it. I called back and was told it was told that it would have to be sent to the manager as it …
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chris
(@CHRISFORREAL_) reported
@SkySports Is Gary Neville ever fed up taking about United's problems like we are the club doesn't listen to him our us fans so what's the point
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KitKat
(@wiffwaff_) reported
@Pedro_Smith @SkyHelpTeam Exact same in West Yorkshire and someone else has posted about problems in Greater Manchester
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Gav1827
(@GV18271) reported
@DanielF75319927 @SkySports Subjective. In theory, he can meet that one objective. You would then get another or expect to improve performance without a PIP. Continued poor performance would only result in one outcome
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Máryse 'Wuthering' Ouellet👻
(@chickpaints88) reported
@SkyUK Internet constantly dropping off and on again, landline doesn't work. Wtf is happening?
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craig
(@craig24029202) reported
@SkyHelpTeam Erm, hi. I’m ok thanks. I haven’t ordered anything so not sure what checking that would do. It’s ok I’ve checked with others and there is a major sky outage in cramlington, Northumberland. Possibly beyond.
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steve strong
(@Stevryl20) reported
@SkyHelpTeam what is the problem with Sky broadband in the North East today?
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Georgia ⁷ 𖧵
(@georgia_foxton) reported
What a way to treat loyal and paying customers @SkyUK
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chris
(@cbil1984) reported
@SkySports Any other industry you wouldn’t get £8m payoff for doing an awful job.
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Wendy Tagg
(@WendyTagg) reported
@SkyHelpTeam I think there is a general sky broadband outage at TN22 1LE. Please can you confirm?
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Geordie1661
(@geordie1661) reported
@SkySports It wouldn’t be though would it. In any other industry NO-ONE would get away with such awful numbers. 38% over 1000 games and 30% at NUFC. You wouldn’t be waiting around for payoff you would be long gone for poor performance standards. 95% of the criticism is apt and justified.