Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (55%)
• Wi-fi (18%)
• TV (16%)
• Total Blackout (5%)
• Phone (4%)
• E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Royal Tunbridge Wells, Wilmslow, London, Hounslow, Ilford, Hammersmith, Hengoed, Blackburn, Leatherhead, Lincoln, Enfield Town, Henlow, Mansfield, Barnet, and Ilkeston.

City	Problem Type	Report Time
Royal Tunbridge Wells	Internet	5 hours ago
Wilmslow	E-mail	5 hours ago
London	Internet	5 hours ago
Hounslow	Internet	5 hours ago
Ilford	Wi-fi	7 hours ago
London	Internet	7 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kenny (@Bentley9Kenny) reported 26 seconds ago

  @jammierooroo @SkyUK Just cancel them get Netflix

• 
  MS (@Sullivan87M) reported 10 minutes ago

  @rickybutcher_ @Sportybilly Couple of things; Ticket prices at the venue ≠ tv audiences. You know that, yes? But… For SkyUK, 2025 RC is its highest rating ever. It was also the most watched golf event in SkyUK history. 06 Sun: 1.1m peak on BBC 25 Sun: 5m peak on SS You sure ratings are “way down”?

• 
  Chels HQ (@Chels_HQ) reported 11 minutes ago

  "The #Chelsea fans deserve a lot better than they've been served. It's really, really shocking, the way that club is being run, I'm sorry. [The owners] have let everyone down there." (@johncrossmirror via @SkySports)

• 
  Trading Places (@Ajcts) reported 13 minutes ago

  @jammierooroo @Despairing_Tory @SkyUK Distance selling regulations. Cancel

• 
  BritainsGotGallant (@PaulGallantNUFC) reported 18 minutes ago

  @jammierooroo @SkyUK Why couldn’t your MIL just say no and hang up? Not the sales advisors fault at all

• 
  Francesco Fishante (@FrancescoFvfbw) reported 19 minutes ago

  @jammierooroo @SkyUK Awful, tear them a new one

• 
  Sir Tee Young (@AdegokeRaheemT1) reported 20 minutes ago

  @SkySports Chelsea’s problem has got nothing to do with the managers,everything is on the owners, the only solution to the problem is “scrap the project “

• 
  Human Being (@YeKyaNaamHua) reported 23 minutes ago

  Hi @SkyHelpTeam I want to terminate my Sky Broadband connection, please help

• 
  The DividendChief (@DividendChief) reported 23 minutes ago

  @SkySports Get these ugly ******* ***** off men's football or otherwise you'll be going the same way as #footballfocus Talking absolute ******* garbage. DEI doesn't work hence you are losing thousands of viewers a week. Who's financing your loss of revenue? #dei #woke

• 
  Sam (@SamCosham) reported 25 minutes ago

  @jammierooroo @SkyUK The same company who demanded they speak to the account holder to cancel a subscription.. yet he was 5ft under in a box in lots of pieces, they didnt seem to grasp that fact.. 😬

• 
  Stuart (@Stuart79127363) reported 28 minutes ago

  @jammierooroo @SkyUK Sky are corrupt. Harassed me with over 100 emails & texts in just one day because they had a complaint about poor signal. Call handler then blocks my sky tv,broadband and phone in revenge & piles on unlawful charges when bill paid. **** You Sky!

• 
  sbs (@shaunbsilva) reported 28 minutes ago

  @jammierooroo @SkyUK There’ll be a 14 day cooling off period- make sure to cancel and provide feedback

• 
  Glenn Edgeworth (@GlennEdgeworth) reported 30 minutes ago

  @SkyHelpTeam problem with my WiFi. Just did a speed test download 6.72, upload 5.26. What’s going on please?

• 
  The Music Man (@DavidJa51216245) reported 35 minutes ago

  @jammierooroo @SkyUK Scam call. Sky dont make these calls but i get these smammers daily. My advice, anyone claiming to phoning. Hang up

• 
  Anna (@Anna15778) reported 36 minutes ago

  @GGCiaobella @jammierooroo @SkyUK Sky really ought to do something about that sort of customer service.😡

• 
  ⚒RedEyeJedi⚒ (@RedEyeJediiii) reported 37 minutes ago

  @jammierooroo @SkyUK My dd increased after my contract with them ended. I didnt realise for 2 years. Called them to negotiate a reduction, denied. Switched provider and within literally 30 seconds received a text from them offering me a 50% reduction. Scum company. I’ll never give them another penny

• 
  Subpoena Colada (@Shambahlicious) reported 39 minutes ago

  @mrdanwalker woke virtue signalling crap ruined everything, skysports is just as bad, unwatchable

• 
  Connor (@cslfc95) reported 40 minutes ago

  @skysports have a designated cricket channel. Calls itself the home of sport. Consistently ups it's prices. Be quick enough showing ****** baller league that nobody cares about. Gonna be losing another customer very shortly. Robbing people blind and they don't give a ****

• 
  John Sorrell (@CamperVanMan61) reported 41 minutes ago

  @happyhoppy66 @FootballMartin_ Even SkySports called em out for leaving early. Some of our fans will probably boo when we do lose, fans around us don’t even bother to come Back after halftime, to interested in drinking in The Dell to actually support team!!

• 
  Chuck Style (@ChuckStyle1) reported 45 minutes ago

  @jammierooroo @SkyUK **** @SkyUK for this disgraceful behaviour. Why are they allowed to get away with this shitshow, makes me so mad 😡

• 
  Kcworld (@kcworldsports) reported 45 minutes ago

  @Chels_HQ @SkySports They will never ask you

• 
  Aleke Frank (@AlekeFrank69791) reported 47 minutes ago

  @LDNFootbalI @SkySports Sack him with immediate effect I never be humiliated like this since I started supporting Chelsea fc😞

• 
  Violition (@maxviolition) reported 48 minutes ago

  @jammierooroo @SkyUK Cancel yours whilst you're at it.

• 
  Danny King (@OrigLD) reported 53 minutes ago

  @jammierooroo @SkyUK WTF are you paying £110 for?

• 
  Dharper (@743Dharper) reported 55 minutes ago

  @LDNFootbalI @sir_Khaay @SkySports Even if they sack him, they'll still go on to appoint another rookie. The circus continues since they never learn.

• 
  Openreach (@WeAreOpenreach) reported 55 minutes ago

  @Gumpos @SkyUK Hi Kathy, I am sorry to hear that you are currently without service. If this is a major outage we will be updating all providers affected at the same time, so they can keep their customers in the loop. If they don't have any info at the moment, we will be updating them (1/2)

• 
  Tico Puli & John D 🐾🏴‍☠️🏝️♥️ (@thurstone4) reported 55 minutes ago

  @jammierooroo @SkyUK Just about the worst company, I now wouldn’t have anything from @SkyUK if it was free, and I was a customer for over 25 years! Scum!

• 
  Thomas O'Duffy (@ThomasODuffy) reported 59 minutes ago

  @jammierooroo @SkyUK @EE UK charges a 99p/minute "connection fee" on mobile if you call a 0845 number, which includes many forms of customer service, on top of the 1 to 7p cost of calling an 0845 number. There is absolutely no justification for such predatory and greedy pricing which disproportionately older citizens or people on lower income.

• 
  DJM (@BigDaveDrums) reported 60 minutes ago

  @Chels_HQ @SkySports Disappointed in Trev here. He is part of the problem.

• 
  Anclough12@gmail.com (@anclough12) reported 60 minutes ago

  @HawkNooky00 @SkySports Horrendous pundit, how she is employed by sky and talk sport i ll never know ……,,,,, Oh yes