Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (15%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Falkirk, Caerphilly, Hackney, Newport, London, Oldbury, Sevenoaks, Croydon, Southall, Edinburgh, Normanton, Hammersmith, Blackburn, Chelmsford and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| Falkirk |
Internet | |
| Caerphilly |
Internet | |
| Hackney |
Internet | |
| Newport |
Internet | |
| London |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Stato
(@mattflack90) reported
@rwl140172 @FPL_Stannard @SkySportsPL Quiet possibly, problem is the ref thought they were pulling each other’s (ref watch skysports) and told var this. Since apparently there wasn’t definitive evidence either way they stuck with the onfield decision. I now actually think he’s trying to push the defender off him
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Suhaas Bhat
(@Suhaas_Bhat) reported
@michaelgormley3 @lugeondabeat @SkySports I don't care about your case. I don't care about anything you talk here. I'm just pointing out your need to talk **** here and to point out whatever you say does not matter to anyone.
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Phil Jones The Goat
(@PhilJonesDinho) reported
@SkySports Thankfully this isn’t a problem for my club x
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Aldred⭐️⭐️
(@aldred_connor4) reported
@SkySports shut ******** up
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Nath Redwood
(@nathredwood) reported
@SkyHelpTeam Revolutionary tool that. Test it, it’s broken, check all your wires, test it again, it’s broken, check all your wires again, test it again, it’s fixed…. I’ve not touched a wire at any stage as I know it’s fine At what point are these outages cause for investigation at your end
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Isaaaac
(@KofiReadss) reported
@SkyHelpTeam @nathredwood None of the steps on your website are working. Is there an outage going on in Birmingham city centre?
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Niraj
(@Saparia74) reported
@SkyHelpTeam The issues are I don’t have a sky q box . Just the box which I’ve had around 13 years which sky expects me to pay if it fails even though the service has degraded overtime in terms of performance
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Nath Redwood
(@nathredwood) reported
@SkyHelpTeam During a brief moment of connectivity it claims everything is fine. But I can’t run the test from my end when it’s down so it’s a pointless exercise. It is NOT a problem on our end
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Mark Anderson ⭐⭐
(@Marky_MarkA) reported
@SkySports Yeoooooooooooooooo never a dull day ffs
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bnnktnn
(@bnnktnn) reported
@SkySports dear friends everything is very expensive here, inflation is very high can you help me i am looking for a job but i can't find it i have no money i have bills to pay and i need clothes sir please help
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Nath Redwood
(@nathredwood) reported
@SkyHelpTeam It’s literally saying it can’t reach the router when it’s down and that the connection is fine when it’s up. The only solutions being offered involve messing with wires. Physical connections don’t cause intermittent outages. Just permanent outages. The problem is your end.
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Eoin O'Loughlin
(@eoinoloughlin95) reported
@SkyHelpTeam Your DM system is a bot. My issue is not covered by your standard list of problems. Please advise of an email address or other way that I can communicate with a human at the Sky Help Team
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Dan
(@dan_hazza) reported
@Mikeysanchez27 @SkySports @heis_observer Well not really. They don't want the bloke who made his money through dodgy means, getting any of his dodgy money from us. It has and will always be an issue for Abrhamovich.
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Nath Redwood
(@nathredwood) reported
@SkyHelpTeam And how are you greeted when the tool says your connected again? With a push to upgrade your package. Joke. We’re down again btw
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Fayyaz
(@FayyazUK) reported
@SkyHelpTeam @bt_uk We are having an internet issue in Wokingham RG40 3 area. Its disconnecting every second minute.
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Janet Lucas 🏴
(@janetlucas728) reported
@ciarale01 @SkyUK We went from Virgin to Sky and was worst decision as always lost wifi and tv not recording programs due to “Technical Issues” so after many many visits from enigineers and constant phone calls ended back with Virgin
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Josh Barker
(@JoshBarker979) reported
@SkyHelpTeam my broadband has been down for four hours and I can't find a number to speak to somebody, can you help please
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Sir Peter Morris: I'm not in the mood. FGS
(@petemorristwit) reported
@SkyHelpTeam Is there a default PIN number on your sky Q boxes? We record stuff and can't watch it because of a pin number we don't know, and never set up. We're an older couple, no kids and don't need censoring.
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⭐️ Chels HQ ⭐️
(@Chels_HQ) reported
Paul Merson: "If I had an agent and he started saying something that I never said to him, I'd be getting rid of him tomorrow morning. For me, it's an easy way for Lukaku to get something out there without him saying it himself.” (@SkySports)
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⭐️ Chels HQ ⭐️
(@Chels_HQ) reported
Paul Merson: "In my opinion, his agent would never say something like what he said this week about discussing his future this summer if he hasn't been told something by Lukaku.” (@SkySports)
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Nath Redwood
(@nathredwood) reported
@SkyHelpTeam Having had no luck talking to your team over the phone, I’ve had to run tests myself that I already knew were useless at resolving our specific issue. And now I have to call up again. Can’t wait to be told the line is fine and it’s our end. Paying for a partial service
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Daniel Adetoye
(@IAmDsonAde) reported
@Chels_HQ @SkySports Amd after he was treated like a king by Tuchel, why didn't he decide to sign a contract? Merson just said absolute ****!
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Sir Peter Morris: I'm not in the mood. FGS
(@petemorristwit) reported
@SkyHelpTeam I found that it's the last 4 digits of the viewing card. We have never changed it, and it's only recently become a problem. I took the viewing card out last night, noted the number, and it didn't work...So now I'm stumped. Can it be disabled? Once we get in?
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Michael Wood
(@Michael90507307) reported
@skycomplaints @SkyUK I have been trying to contact sky for almost 3month to cancel my subscription I was told a manager would call me the next day that was two weeks ago but because I have cancelled my d/debit I have to reinstate this before I can speak to somebody I find their customer service bad
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Davy Wright
(@DavyWright4) reported
@SkySports Get them threw down into the conference leagues and start from scratch
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Neil Willby
(@NeilWillby) reported
@SkyHelpTeam i wanted to discuss a new deal, but after 11 years this is the worse customer service I've ever experienced with sky. finding a number to call you on was a mission
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Nath Redwood
(@nathredwood) reported
@SkyHelpTeam If I DM you our postcode will you stop throttling our broadband and dropping out the connection? People are trying to work from home and your service isn’t exactly cheap
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Matt Smith ⭐⭐
(@matthewiansmith) reported
@SkySports Is there anything he doesn't moan about, problem is what Klopp wants Klopp gets, like a spoilt child, he stamps his feet he gets his way
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Kenny Robinson
(@kennyboy28) reported
@SkyHelpTeam I've been trying to upgrade my broadband since November and every time your app and website says technical difficulties is making me tempted to switch as I can place an order as a new customer but not as an existing
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Nath Redwood
(@nathredwood) reported
@SkyHelpTeam What a response. Our call centres are awful so go here and do our job for us.