Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 03: Problems at Sky
Sky is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (49%)
-
TV (28%)
-
Wi-fi (12%)
-
Total Blackout (5%)
-
Phone (3%)
-
E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Dublin, London, Glasgow, Barnstaple, Waterlooville, Great Yarmouth, Longfield, Porth, Lytham St Annes, Blackwood, Croydon, Uttoxeter, Southwark, Bath and St Albans.
| City | Problem Type | Report Time |
|---|---|---|
 West Bromwich |
Internet | |
 Dublin |
Internet | |
| London |
TV | |
| Glasgow |
Internet | |
| Barnstaple |
TV | |
| Waterlooville |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
IamGBH 🇹🇹
(@TheAngryTrini) reported
@Narg_Jeezy @SkyUK u need a booster sky provide them my mum had same issue
-
Lwright90
(@Lolly7453) reported
@SkyHelpTeam hi there. I need some help and wonder if you can signpost me or help :) I’m currently a mobile customer but I need to change my mobile number but would like to keep my current rate and data that I’ve saved in my piggy bank. Is this possible please?
-
claire
(@clairedance1001) reported
@SkyUK sick of diabolical network service . Stuck on 3G for 4 days looking to find a better service if not sorted
-
NathanLewis
(@NathanL68388590) reported
@CoreyTh99331773 @SkySports boxing has been fake for years. Fighters hate each other but hug after the fight. Chairs get thrown every press conference but don't hit anyone and no one thinks to bolt them down. Face off after weight in turns into a "brawl" but neither manages to land a punch
-
K.S.K
(@Kul85) reported
@skytv @SkyHelpTeam absolute joke and offer no assistance or support #skytv poor poor poor
-
𝕋𝕠𝕓𝕪 𝕄𝕒𝕤𝕤𝕠𝕟
(@Vikkelspies) reported
@SkyHelpTeam Hi Becca... No, I have not ordered anything. I am already a Sky Mobile customer and have not made any changes to my contract since taking it on.
-
Pete West
(@yourams76) reported
@SkyHelpTeam Hi, anyway to talk online or in DM with someone to discuss my renewal please ? Just haven’t got the time or inclination to call customer services 😬
-
Common Sense Chord
(@ChordSounds) reported
@sethwearing @SkyHelpTeam Did you get this sorted? I have one on the way and I hope I don’t have this issue
-
Hot 1027 News
(@Hot1027News) reported
@Hot1027FM @SkySports reports Djokovic had never revealed whether he is vaccinated against #Covid_19, but has criticized #mandates ruling that players must be double-jabbed.
-
luke Moore
(@northnorfolkict) reported
@SkyHelpTeam I need help to close my sky account but its currently suspended due to payment issues. I've not been able to make payments as I don't live the address sky is registered too. I need to close the account and make a payment plan to pay of the arrears
-
N. 🇬🇾 🇲🇺
(@Narg_Jeezy) reported
@SkyHelpTeam We have. A Sky engineer visited and said they fixed the issue. It still happens at odd times though. But even with a substantial connection, the loading problems happen.
-
Pete Davies
(@pete_davies74) reported
@CeyhunDograyan @SkyUK @SkyHelpTeam Also in sg8 having problems. Connects for a minute then stops working again
-
Corey Thomas
(@CoreyTh99331773) reported
@SkySports boxing is fake thanks to pretty boy Floyd . it's all set up with specific rules to meet Floyd's needs you stop paying this 44 yr old$ to see what u know the outcome will be it's pathetic sport nowadays nobody wants to work for **** anymore . what can u do for me fights all fixed
-
mr knelmes
(@MKnelmes) reported
@jestaisared1 @SkySports Yes fine, but if they were playing wide why were wolves able to make so much progress down the flanks?
-
Leeds Best
(@mrleedsbest) reported
@SkyHelpTeam can you please help me contact HR, I worked at Sky a while back and need my old pension details but can't find any way to contact them online
-
Graham 🇵🇸#BDS
(@grahamk5) reported
@SkyHelpTeam Thanks for your reply. You will be charging me an additional £24 a year for my existing contract. So it seems odd to charge me an additional £10 for my customer loyalty for "admin".
-
SMITHY ⚽️⛳️🏌🏻♂️
(@gooner14smith) reported
@bethnufc3 Typical of @SkySports the company is going down hill & fast
-
Gaz
(@gazoge) reported
@SkyHelpTeam Still having problems with UHD last night, ie the live football. Any ideas when this will get fixed?
-
James Ceasar
(@cheftiagouk) reported
@SkyUK Why do I need the account holder password to cancel a package from the TV service where I didn't need it to add those packages in. 40 minutes in the queue for nothing! Now, after 12 years we will consider canceling the entire package. The account holder will call you.
-
K.S.K
(@Kul85) reported
@SkyHelpTeam Bill issues not goin into private on a feed
-
HippyCowboy 👑
(@xHippieCowboyx) reported
@NOW Chicken **** @SkyUK too afraid to actually have the author (The one who wrote the books) in it .. did you put a warning in the description just like you do for movies made in the 1940s??
-
Stretford Post
(@StretfordPost) reported
Football matches are won in midfield, I’ve always said it and am disgusted the media (@jamirednappsky) decided to attack Sancho, I witness one of the worst performances I’ve seen by McTominay yet he’s ignored, this is obvious now @skysports
-
Patrick Abal
(@bal_pat) reported
@Dfrench95 @SkySports I watched a player kick Bukayo Saka from behind even when the ball had long left him; all he got was a yellow card. I think Refereeing still has a few issues to sort out when it comes to Arsenal.
-
Stretford Post
(@StretfordPost) reported
Football matches are won in midfield, I’ve always said it and am disgusted the media (Jamie Rednapp) decided to attack Sancho, I witnessed one of the worst performances I’ve seen by McTominay yet he’s ignored again, this is obvious now @skysports
-
James Clarke
(@fantasyfootfan) reported
@Paulhallford1 @SkySports You are part of the problem .
-
Abigail Taylor
(@abigailtaylorx) reported
@SkyHelpTeam hi, my sky broadband keeps cutting out today - is there an issue with the network? Thanks
-
romini
(@KurarRomini) reported
@OpenreachHelp @SkyHelpTeam well, I tried them and the Bot link you shared...no one seems to have any valud info. This is a repeat fault that hasn't been fixed for weeks and Sky have no info on what the issue is or y the delay. Surely I am entitled to that from you??
-
Ed Lucas
(@EdLucas5276) reported
@SkyHelpTeam Becca The problem is we are on the best speed according to you guys but we rarely get above 20mps which is down to the infrastructure needing updating according to an engineer that was out doing work. Please let me know when the infrastructure will be upgraded In our area?
-
Pessimistic Arsenal Fan
(@AfcPessimist) reported
@Samaush01 @SkySports The problem is that this same treatment would not be granted to a player ranked 100 plus (probably even 50) in the world.
-
Richard Barker
(@RichBarkerUK) reported
@SkyHelpTeam HNY. My broadband has been off since 9am. Hub has orange lights, connection test says there’s and outage in my area, but when I go to service status the website says there are no problems. Is there a number I can call to check that my issue is in hand? Thanks