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Sky

Sky Outage Report

Why is my Sky service not working?

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If you are having issues, please submit a report below.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Full Outage Map

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 45% Internet (45%)
  • 31% TV (31%)
  • 13% Wi-fi (13%)
  • 6% Total Blackout (6%)
  • 3% Phone (3%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Sheffield, Newport, Dudley, Birmingham, Peterborough, Hammersmith, Belfast, London, Dublin, Weston-super-Mare, Banbury, Swindon, Liverpool, Manchester, and Wilmslow.

CityProblem TypeReport Time
Sheffield Wi-fi 1 hour ago
Newport Wi-fi 2 hours ago
Dudley Total Blackout 2 hours ago
Birmingham Internet 2 hours ago
Peterborough TV 2 hours ago
Birmingham Wi-fi 3 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • JamesDurant
    James Durant (@JamesDurant) reported from Cheltenham, England

    I look forward to my @SkyHelpTeam @SkyUK subscription coming down in £ in January! @WWEUK

  • rossco_pc
    rossco_pc cumming (@rossco_pc) reported from Barrhead, Scotland

    @SkyHelpTeam So productive I tweeted you guys a few hours ago about my broadband being down for past 2 days and never got acknowledged.

  • LPP2014
    Paul G (@LPP2014) reported from Scunthorpe, England

    @DannyRLUFC @SkyUK I was trying to ring and ring but never got any answer, even cut off a few times when on hold so cancelled my DD last month expecting them to call me instead. Nothing!

  • Taimsss
    Taimour (@Taimsss) reported from London Colney, England

    @SkyHelpTeam The solution to having issues with my sky box is ph upgrade to sky Q and pay us more monies. Absolute terrible service!

  • LeahCS1994
    Leah (@LeahCS1994) reported from Exeter District, England

    @SkyHelpTeam how can i cancel my sky on demand, i want to speak to someone not an automated machine! 😡

  • xaimeesmith
    Aimee Smith (@xaimeesmith) reported from Hamilton, Scotland

    Honestly unreal how much companies shaft their existing customers. Now my contract is needing renewed @SkyHelpTeam increasing my bills by £20 and moving me down to the basic package 🙃

  • amelia8842
    ameliashaw (@amelia8842) reported from South Normanton, England

    @SkyHelpTeam I've had sky q almost 3 weeks and so far...its crap. Twice I've had to turn power off at the wall just to reset the box because the remote has stopped working. Bring back sky plus!!!

  • redevil2011
    christopher leighton (@redevil2011) reported from Derry, Northern Ireland

    @bestcanton7 @SkySports The only way any effective action will be taken is if the stadium and megastore are completely empty season tickets are not renewed but we know this is never going to happen trends on Twitter mean nothing

  • MCTundeBella
    Tunde Bella (@MCTundeBella) reported from Crayford, England

    @SkyHelpTeam It is still not working

  • Lizz78095
    Wesley D Woolfall ⚡⚡ (@Lizz78095) reported from Lymm, England

    @SkyHelpTeam @SkyUK morning Sky seem to be Problems out Side can not use the Network so u know up u can get someone to check it Up thanks

  • LisaLander15
    Lisa Lander (@LisaLander15) reported from Tibberton, England

    @SimonLander @bt_uk @SkyHelpTeam They best hope I don’t get hold of them.. bad mood, couldn’t get on to training app.. #nowifi no training equals one very raging menopausal woman.! @bt_uk sucks.!!!

  • daveofduncan
    🄳🄰🅅🄴🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@daveofduncan) reported from Dundee, Scotland

    @UnitedFan1977 @sgwestrip @btsport @WWEUK @SkyUK I'd look into the wwe network. Back when I used it they regularly gave away free ppvs. No longer watch so not sure if that's still the case. I'd also look as deep as you can into your sky contract. There's always an out!

  • ShaunGibson19
    Shaun Gibson (@ShaunGibson19) reported from Glenfield, England

    @Leena21S @SkyUK @SkyHelpTeam Thinking of doing the same.Ive been with them for nearly 30 years & the price is ridiculous now.Not feeling like they give value for money & They dont do good customer services as you found out.

  • tatey1965
    Chris Tate (@tatey1965) reported from Wandsworth, England

    @hectormcn @railroaddrunk @BenGilesRL @therealsteavis @SkySports @SkySportsRL Fat Nige did a really really shit deal last time around and Barwick - utterly uselesa

  • TexanBritMel
    Melinda Kaye Woodhouse (@TexanBritMel) reported from Birmingham, England

    @ShaunGibson19 @Leena21S @SkyUK @SkyHelpTeam Cancelling ours was one of the best things we’ve done. We get the sports app for £10.99 a month and never really watched anything else on Sky anyway.

  • MrGarySmith
    Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    Defo going to join @Skyuk tomorrow had enough been a customer for over 10 years on top package and had nothing but shit for last 6 months. Told Virgin this they said Sky can offer 350mb fibre I said no good if you can’t connect to it in half your house

  • CharlieDugdale2
    Charlie (@CharlieDugdale2) reported from Norwich, England

    @SkyHelpTeam Cancelling and getting Virgin active tomorrow, been awful for ages

  • GMallon76
    Gerard Mallon (@GMallon76) reported from Lisburn, Northern Ireland

    @Dynesy10 @david_brayshaw Bad enough SkySports putting out shit, now this guy is making shit up

  • mickwolf1969
    mick swfc renshaw (@mickwolf1969) reported from Sheffield, England

    @SkyHelpTeam work away a lot and every time I come back I can’t connect to catch up I press the wps button as it states to connect to broadband but always says there’s been a problem . You know the feeling when you wonder what your paying for when it never works. Yep that feeling

  • LShimumbi
    Lengg (@LShimumbi) reported from Cardiff, Wales

    @SionedHatcher @SkyUK Sky are shit and their employees about as useful as Anne Franks drum kit

  • natashaturk
    natashaturk (@natashaturk) reported from Sale, England

    @jonnypow3 Since the season finished I’ve had a full football detox, no football newsfeeds, no TalkSport... not even SkySports news ..today was first day back and it’s horrible, it’s ruined my day.

  • 87djames
    Dan James (@87djames) reported from Letchworth Garden City, England

    Actually shocked at how bad @SkyUK customer service is 🤯😤 and all I’m trying todo is join

  • HighlandDiane
    Diane Harding 👻💀🦇🏎 (@HighlandDiane) reported from Faversham, England

    We have no @SkyUK until at least Friday, I am missing @thismorning all week. Miss my daily fix of @Schofe and @hollywills #sadface

  • RyanMartin94
    Ryan Martin (@RyanMartin94) reported from Manchester, England

    It’s about time we finally got a half decent right up by @SkySports instead of them just saying the other team had a bad day! 👹 @SalfordDevils

  • StuartWatson300
    Stuart Watson (Sumo) (@StuartWatson300) reported from Sutton at Hone, England

    Aahh..no #WeberCup tonight on #SkySports..a let down for many subscribers to the expensive #SkySports service

  • Mega_Beltz
    𝕭𝖊𝖑𝖑𝖙𝖔𝖓 (@Mega_Beltz) reported from Bolton, England

    All I want to do is find the customer service number for Sky and I feel like I’m doing my GCSE’s again. I don’t want to answer 500 questions. I’m trying to find out where something is!!!! @SkyUK

  • RyanMartin94
    Ryan Martin (@RyanMartin94) reported from Manchester, England

    It’s about time we finally got a half decent write up by @SkySports instead of them just saying the other team had a bad day! 👹 @SalfordDevils

  • Skeems1
    Skeems (@Skeems1) reported from Countesthorpe, England

    Sky: let’s interview Mike Ashley’s best mate for an impartial balanced view on him & we’ll get a man who uses the same PR company to interview him. Problem is most of people the people watching will believe this to be true. @SkyUK are ******* wankers. Glad they don’t get my money

  • bazshaw69
    barry shaw (@bazshaw69) reported from Banknock, Scotland

    @SkyHelpTeam Your internet is dreadful btw at least 3times a day it goes down #sortitout

  • tatey1965
    Chris Tate (@tatey1965) reported from Wandsworth, England

    @hectormcn @railroaddrunk @BenGilesRL @therealsteavis @SkySports @SkySportsRL And the worst thing ever is loss of funding cos participation levels have dropped - ie less potential viewers