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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 57% Internet (57%)
  • 20% Wi-fi (20%)
  • 13% TV (13%)
  • 5% Total Blackout (5%)
  • 3% Phone (3%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Luton, Birmingham, Exmouth, Colchester, London, Walsall, Batley, Southwark, Rochester, West Bromwich, Wilmslow, Wigan, Banbury, Derby, and Gloucester.

CityProblem TypeReport Time
Luton Internet 41 minutes ago
Birmingham Internet 1 hour ago
Exmouth Phone 1 hour ago
Colchester TV 2 hours ago
London Internet 2 hours ago
Walsall Internet 3 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • edna_days
    edna 🇮🇪 🇵🇸 (@edna_days) reported

    wifi keeps dropping @SkyUK @SkyIreland get your **** together

  • kjmack17
    Kenny Mack 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇪🇺 (@kjmack17) reported

    @SkyHelpTeam how do I cancel my TNT subscription? I added it onto my Sky package online but cant seem to find out how to cancel it the same way.

  • v_incenz
    VINCENZ (@v_incenz) reported

    @SkySports No sponsor on the shirt,dat is too bad for the world champion

  • ianelacey
    samt106 (@ianelacey) reported

    @RAPAP2021 @SkyHelpTeam Says it all Sky Help Team no longer being used or monitored.

  • RAPAP2021
    Roz P (@RAPAP2021) reported

    After being loyal customer of @SkyHelpTeam for 25 years and because of my credit ( which is y good but dealing with it ) the wont give me another phone .Never defaulted on bills always paid ..When broadband contract is up its Goodbye to sky ( broadband and phone sims ) and hello to another provider So much for being a loyal customer ....Isn't it time these providers started looking after their customers ...Oh they said I could buy the phone outright Were do people find over a grand fkr a new phone ... #angry #sky #customer

  • precinoti
    Tubosun Falowo (@precinoti) reported

    VAR RECCURING ERRORS: “WHO IS AT FAULT? THE TECHNOLOGY OR PGMOL OFFICIALS?”. I think to unpack this debacle that we have come to normalized as natural occurrence similar to daily human mistakes, errors by PGMOL officials as seen in almost all game week in the EPL, VAR is simply defined as “Video Assisted Referee”. To break this further, it is officiating a football match using technology i.e video replays, images etc to spot obvious and clear errors committed by the on-field human officials usually 4 personnel or actions sanctioned by the rules as fouls that were completely missed by the on-field officials. For VAR to be effective and not seen as in direct conflict or undermining the authorities of the on-field referees, certain parameters of the game state were defined as areas VAR can intervene like DOGSCO, dangerous play, incidents in the penalty box, violent conducts by players and these activities were categorized into 4 major areas i.e goals (and the attacking phase leading to them), penalties (awarded or missed), direct red cards, and mistaken identity. Now that we have defined VAR and clarified the intended use of VAR, how is it possible that a technology deployed to spot clear and obvious errors made by on-field officials somehow end up with recurring errors that lead to controversies, major talking points post-match every week and in most cases deciding the outcome of football matches? I am Arsenal fan so let’s use Arsenal specific VAR incidents as an example. 3 seasons ago at Newcastle, 3 separate incidents and VAR were unable to spot any. One of the incidents was if the ball had crossed the line. Subjective as at that time because VAR had no camera at the corner flag and no spider camera to confirm if the entire ball had crossed the line. Fast track to this season and at Nottingham Forest, a defender clearly used his hand to control the ball from going into corner kick. There was a camera at the corner, and we all saw that deliberate handball. Juxtaposing both incidents, VAR error at Newcastle had been effectively addressed with a camera at the corner at Nottingham Forest but yet outcome was the same. Arsenal this season at Brighton, Arsenal player deliberately holding a Brighton player in the box during an attacking play missed by the referee but no VAR intervention. At Mancity, an Arsenal player engaging in a violent act but was issued a yellow card instead of a red card. Both actions had no VAR error but officials’ wrong interpretation of the Rules and wrong decision. Typically, most OEMs and other manufacturers usually issue a warning and a recall of their products once that notice significant factory defect or recurring manufacturing errors to their products and such products are withdrawn within weeks, months or sometimes within a year. Before doing this, the OEM go through a process of investigation to determine the root cause, issue a notice to their customers and users and proceed to a remedy phase where repairs and replacements are undertaken. The question now is if VAR (technology) is the problem, who are the OEM of EPL VAR and why have no one asked the OEM to undertake this process of stopping this recurring errors? How come none of the media platforms in the UK ever done any kind of hit piece, editorial or investigative journalism on the recurring errors of the technology? Rather, we have an independent panel that review VAR errors, we have a Skysports PGMOL show where the Head of PGMOL do a review of the VAR errors weekly as well as other controversial officiating decisions, we have another Skysports show where ex-referee do a review of VAR good or bad calls, Talksports have similar radio shows, Ex-Referees have podcasts and Youtube Channels talking about VAR errors and we have media platforms doing annual reports like the one done by BBC, The Athletic and now ESPN doing VAR errors and impact on clubs, title races and relegation battles.

  • trippinlmao
    lew (@trippinlmao) reported

    .@SkyHelpTeam reyt so when am sat playing ranked play and my internet goes off what compensation do i get? lost sr cos ur **** ******* service i’ve told virgin media they’re **** but they never once did me ***** in the middle of night did they

  • samdubs0
    Curry Flurry 👨🏽‍🍳👨🏽‍🍳 (@samdubs0) reported

    @SkySports Never understood penalties being called a lottery, it’s just not factual.

  • kharubdis2026
    Kharubdis2026 (@kharubdis2026) reported

    @StuartLeigh1 I’ve had this “available” since October but due to what Sky call a technical difficulty it’s not worked on for my service from them. @SkyUK being totally incompetent and inept. 😣

  • therealbigjonno
    Jonno (@therealbigjonno) reported

    @SkySports That’ll go down well in Catalonia.

  • hbghoopster
    Harvey (@hbghoopster) reported

    Time to bin @SkyUK and cancel your @BBC licence- #scummedia

  • TheRealSouth25
    Blame Shifter (@TheRealSouth25) reported

    @SkySports I never took him for a superstitious man.

  • DenverDave30
    Denver_Dave 🐜#15092 (@DenverDave30) reported

    @MillsyFPL @SkySports Ok, do you really need it to be explained...? The joke isn't about him being a Geordie. The joke is about foreign footballers who learn English in areas that contain a region accent. You know what, never mind

  • Chanice_hbu
    Chanice🥀🖤 (@Chanice_hbu) reported

    This whole week my sky mobile has had no signal?! What am I actually paying for please. @SkyHelpTeam

  • OpiraTile
    ᑕ'ᘔᗩᖇO (@OpiraTile) reported

    @SkySports As a united fan I deeply feel bad for Arteta, he's been really consistent and down to earth. Great personality👌

  • mitz_118
    Mitz S (@mitz_118) reported

    @SkySports What was so great about their performance? Someone please break this down for me

  • technicslover
    Technicslover (@technicslover) reported

    @RAPAP2021 @SkyHelpTeam They're all as bad as each other as you'll soon find out.

  • AdmireTadz10331
    addielessie (@AdmireTadz10331) reported

    @SkySports Help me which one is Harry and which one isn't harry

  • Kev043
    Kevin Hawkes (@Kev043) reported

    @MatchroomPool You really need work on your Streaming service, it's really hard to watch a good experience when watching on tv's from devices like firestick, firecube, appletv4k. It's just not as good as watching on @SkySports please bring events back to tv.

  • Mafisportsmedia
    Ayodele Odumade (@Mafisportsmedia) reported

    @SkySports it is a shame you are not showing the NBA final despite what you charge people. So the Finals are on Amazon Prime! Damn!

  • Doro_larko
    Dorothy Larko Adeti (@Doro_larko) reported

    @SkySports i never knew that window could be opened.

  • rachelleese84
    Rachel (@rachelleese84) reported

    @SkyUK Anyone at Sky care to comment? I’ve tried to start a formal complaint but can’t because despite being a named authorised person I need my husband’s log in details - the patriarchy is strong.

  • F1Arsenil
    ArseF1 (@F1Arsenil) reported

    @SkySports Nothing to say about his beloved Liverpool? Up there as one of the worst defending champions ever. Some 400m spent and losing 20 games (nearly the same number of clean sheets we had in the league alone) manager sacked…. Nah didn’t think so. Ageing squad, players leaving

  • TheLeechy
    John Leech (@TheLeechy) reported

    @SkyHelpTeam hi I need to make a serious complaint how do I do this

  • jeffAFC7
    JeffAFC7🔴⚪ (@jeffAFC7) reported

    @GoalAlertHQ @SkySports It has never done that before

  • JFDPilot97q9
    James Fretwell-Davison (@JFDPilot97q9) reported

    @SkySportsDarts Stuart Pyle is talking garbage and SkySports love of Luke Littler is getting very boring

  • sjchelsea09
    clownlakeblueconout (@sjchelsea09) reported

    @SkySports 4 years no perm fos sponsor which has never happened in the epl ,club brought debt free now 3.8 billion in the red via bank loans with huge interest ,club gone back wards with no funds available to spend ,how did these not fit to run a club pass the owners test @premierleague 🤔

  • benjWBA86
    Ben Williams 𓅪 (@benjWBA86) reported

    @SkySports "You're going to make him (Jordan) leave the game earlier than he wants to," Johnson told reporters. "Mark my words. He doesn't need the money… And then you'll never see another one like him."

  • nugs777
    Glen 007 (@nugs777) reported

    @citizensmith @SkySportsBoxing @SkySports Awful

  • junkenstein321
    Junkenstein (@junkenstein321) reported

    Here’s a thought… Why don’t we scrap the 3pm Saturday blackout and give us the option of a ‘season ticket’ to watch our club’s games. The rest of the world gets to watch OUR football but we don’t? But a lot has to do with @premierleague and @SkySports greed. #nufc