Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (30%)
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Wi-fi (13%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Croydon, Peterborough, Glasgow, Twickenham, Welwyn Garden City, Derby, Hounslow, Plymouth, Bradford, Blackburn, Blackpool, Nottingham, Rhyl, Colchester and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Total Blackout | |
| Croydon |
Wi-fi | |
| Peterborough |
Wi-fi | |
| Glasgow |
Wi-fi | |
| Twickenham |
TV | |
| Welwyn Garden City |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Maxwell
(@CraigMa74184608) reported
@SkyHelpTeam Please can you / sky confirm if their is a problem in Stovkwood Bristol BS14 8DH as we have no internet, I have tried to contact sky but no option to actually speak to a person, I work from home so I need internet to work.
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West Ham old boy
(@Torrid_times) reported
@SkyHelpTeam my broadband has been down for nearly seven days with no updates from Sky as to what is happening. I'm supposedly a VIP, and yet have had nothing from Sky as to when the service might resume. I was about to take Sky Glass but, if I had I would've had no TV either.
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Karen perry
(@kaap66) reported
@SkyHelpTeam It’s out again!!!!! and your checking service isn’t working either…what’s going on!!!!
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David Jervis
(@DJCC) reported
@SkyHelpTeam @SkyUK firstly, how can I apply for compensation as my Sky broadband has not been working for nearly two days. Secondly, what the hell is going on - what is happening to restore service ?
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N
(@Nickidelascul) reported
tell me why @SkyUK are saying we owe them £150 for not sending our sky box back when they never sent us the return box to begin with?saying we have to foot the costs of return? Cost of living crisis and sky are trying to get £150 out of working people for their own mistakes
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alison
(@alison464) reported
@SkyHelpTeam we are having problems with broadband and phone line today. Are there any problems in bs14 area please ?
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Chris Finch 🇺🇦
(@NorthernMunky) reported
@SkyHelpTeam Super convenient that the broadband tests are unavailable *every* time I have an outage. “Oops” indeed.
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West Ham old boy
(@Torrid_times) reported
@SkyHelpTeam BR7 area, outage now seven days and no sign of any fix. Openreach don't own the fibre and no pressure from SKY or BT to get it fixed. And they want to flog me Sky Glass...doesn't it need Broadband to work?
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West Ham old boy
(@Torrid_times) reported
@SkyHelpTeam Good morning. My broadband has now been out for nearly seven days and it's looking like no-one is owning this issue. In a neighbourhood forum, it's clear that Openreach cannot repair fibre as they don't own it. So, who can fix this?
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Deano
(@deanorufc1) reported
@SkyHelpTeam morning, any known issues in S74 pls? Broadband been down since 11.30am on 23rd, done app testing, reboots, no further forward. Can't get through on phone, sky Q box/TV working fine but b'band hub cannot be located. Happy to DM anything you require to check. Thanks
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Kevindelaney
(@Kevinde90524281) reported
@SkySports Where in the name of God did sky get that useless woman that was doing the commentating on villa v Bolton she has too be the worst I ever heard does sky not realise me and loads more are paying for sky and we don't want that crap on don't ye care about your customers
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aflah
(@aflahgafoor) reported
@SkyHelpTeam Hi, is there a known internet issue in Newcastle Upon Tyne area? My internet has been down for 2 hours now.
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Vicky Reeson
(@victoriareeson) reported
@SkyHelpTeam please help with my mobile in the USA. I am expecting an urgent medical call and nothing on your device support is working! I can’t even call you!
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Nav
(@Navees70248405) reported
@SkyHelpTeam hey my fibre connection has been down since last night. Can someone message me urgently? We have no phone either and I live with an elderly gentleman
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Joban Dhear
(@JobanDhear) reported
@SkyHelpTeam Its been down since 2pm ish yday. I mean it is what it is but when you have to work from home for the Nhs. Its pressure!
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Nat the red! 😅🩸🥲❤️🩹
(@Natasha3Burton) reported
@JimmyJazzSJP @SkySports Utds owners have spent NOTHING - they have taken 1.5 BILLION OUT OF OUR CLUB! The wasteful money spent on player is THE CLUBS MONEY!!! They haven’t put one penny OF THEIR OWN MONEY into MUFC - stop with the glazer ****! #GlazersOut #GlazersSellNow #GlazersSellManUtd
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West Ham old boy
(@Torrid_times) reported
@SkyHelpTeam broadband down for seven days, no telephone for seven days, no updates from SKY for seven days. If I had SKY GLASS there would be no TV for seven days. I'm a SKY VIP apparently, have been for 17 years, worst service I've experienced
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Vicky Reeson
(@victoriareeson) reported
@SkyUK please help I am in the USA and unable to receive calls, text use data and I am expecting an urgent medical call! I can’t phone you as I have no network!! Gone through the steps online, APN manually etc and nothing! I need help ASAP
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Grant McLean
(@grant0s) reported
@SkyHelpTeam My broadband is due to be installed tomorrow, but the order isn't showing in the mysky app. Can you help please?
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Tommy
(@tomcowey) reported
from
Walker Gate, England
@stevewallwork @SkySports I deliberately refer to NUFC as United when talking to people at work down south. Think we should reclaim the word on principle (also correct any NUFC fan which all Man U “United”) its doing the Lord’s work.
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susan mason
(@sueuplyme) reported
@Saphirial24 @WhichMoney @SkyUK I have been with sky mobile a week now, very little signal which keeps cutting out, no data, 6 hours on my house phone trying to sort this out. No one has phoned me back. One of the contracts I took out was for my father Leaving an 82 year old man with no phone. Good one Sky....
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thatbluemoonguy
(@thatbluemoonguy) reported
@LeePhi09 @ged0407 @SkySports Congratulations, you've made a right idiot of yourself. The article is from early 2020, and the last game these two started together, they conceded 7 in 90 minutes.
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Jade Longmuir
(@JadieJadeK) reported
@SkyHelpTeam hi 👋🏻 I have just taken 5GB from my piggy bank however it has been taken from the piggy bank but it hasn’t rolled over to my data. Please could you help?
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Pale girl
(@Palegirl13) reported
@SkyHelpTeam please can you help I have lost my internet in fk1 2pa. Has there been a problem reported? I am WFH
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Billy Shiteypaws
(@Flawedleopard) reported
@SkyHelpTeam Day 3 of bad network connection and no I don't have access to a landline, pretty shocking that the only way I can't get on touch is through the mobile network which isn't working
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Nakel 007
(@LekanAkinyemi01) reported
@rogerefc @SkySports @GNev2 Very true... There were a 1001 matches, it is Man u success they reporting. Shameful lots, would show only fights in beautiful games, will never report bad refs.
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Rachel Evans
(@evans81uk) reported
@SkyHelpTeam I’m aware of that being the earliest date available, I was just expressing my frustration as it was cancelled with such short notice. I’ve been a customer for 13 years now and this is the 1st time I’ve ever had any grievance with sky! I’m thankful for the goodwill gesture though.
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sully
(@tsully1015) reported
@SkyHelpTeam hi can somebody contact me as i have rang the help number 3 times and 3 different people have promised to call me back and never do i am owed £800 in auto compensation and this is appalling service for somebody paying £100 plus a month
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Kingz
(@Zobaba10) reported
@tuchel_out_ @Chels_HQ @SkySports Am supprised you calling out our coach as fraud! Very bad
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Matthew White
(@mrmrwhite86) reported
@SkyHelpTeam hello my internet is shockingly slow. The tests on the website say there is an issue? If there any issuew or maintenance in the mansfield area?