Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (15%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Milton Keynes, Barnsley, Naas, London, Rotherham, Hammersmith, Wallsend, Dublin, City of Westminster, Hackney, Normanton, Ipswich, Redruth, Derby and Eastleigh.
| City | Problem Type | Report Time |
|---|---|---|
 Milton Keynes |
Internet | |
| Barnsley |
Wi-fi | |
 Naas |
TV | |
| London |
Internet | |
| Rotherham |
Internet | |
| Hammersmith |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@8gzd8k76nM) reported
@MoorabyMehrin @SkyHelpTeam Changing the dish isn’t going to change simple physics, all satellites are affected by bad weather its just a fact so get a grip and move on
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stuart wilkinson
(@StuartWilky) reported
@SkySports STOP SHOWING @Rovers PLEASE! We never ******* win on TV #BRFC
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GreenTouple
(@GTouple) reported
@SkyHelpTeam It takes like 15 min just getting in contact with a human, is there really not a number I can call to just get in contact with someone that can fix the account? I'm like 99% sure it is a backend issue but the phone operators struggle with it.
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Steve Shelley
(@steshell) reported
@SkyHelpTeam I've tried everything I can think of. The playlist is unusable at the moment. I have no problems watching Amazon tv on my firestick or when I use YouTube. It even happens when it is the only device connected to my router.
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Kirsty Ankers
(@KirstyAnkers) reported
@SkyHelpTeam can I please have phone number for sky help so I can talk to somebody
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Yoo 😊
(@Ak2oid) reported
@SkyHelpTeam Any updates on when this outage will be fixed please? Been down since yesterday morning.
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Funkyrobot™ 🤖🦊
(@Funkyrob0t) reported
@saribk01 @SkySports @GNev2 To be on national tv is not doing too bad in life tbh mate! 👍🏻
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Paul
(@8gzd8k76nM) reported
@Riddley82 @SkyHelpTeam Sky can’t fix communal dishes as they are owned and managed by your landlord/property management company. Its literally the liability of whoever owns and manages the building so if they won’t do it then you’ll have the cancel but that decision is forced by your landlord not Sky
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Lesley Coups
(@MrsDonnie_W) reported
@SkyHelpTeam Yeah it's not easy is it, sure no problem
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Georginamay16
(@Georgiemay1605) reported
@bt_uk I knew I should have got @SkyHelpTeam Wi-Fi instead of signing up to your rubbish customer service
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Mehrin Mooraby
(@MoorabyMehrin) reported
@SkyHelpTeam why is there a problem with the Sky Q box, no connection constantly. Pay £90 a month for tubby service. When it snows or rain the damn things don’t work. Asked you to change the bloody dish!!!!
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Paul
(@8gzd8k76nM) reported
@bobbiollerensh3 @SkyHelpTeam And in your head they are just sat in a room with phone’s ringing and they just sit there not answering them for a laugh? Jesus you are simple minded aren’t you no wonder you are having issues with broadband I’m betting its an in home issue you are too incompetent to resolve
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bobbi
(@bobbiollerensh3) reported
@SkyHelpTeam Get your staff to answer the phone!! been over a month and my broadband still doesn’t work. I need to speak to someone about compensation and actually getting an engineer to come and fix it. This is RIDICULOUS
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NordicHorseKing
(@NordicHorseking) reported
@SkyHelpTeam my internet has been up and down for the past 3 days, can I get some help please
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MerchBeca 🏴
(@netty201) reported
@SkyHelpTeam What is it that you people don't understand about us not being able to accommodate any of your inconvenient available appointments? Repeating your set out script is not a solution sorry. This is not my problem to sort.
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Phil Warman
(@porkynorman) reported
@SkyHelpTeam wow awful customer service today. I had an issue with getting into my online account so I phoned to have my password reset which involved being laughed at because I was asked to find the serial number of my sky box, I kept telling the agent that the serial number
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Paul
(@8gzd8k76nM) reported
@netty201 @SkyHelpTeam Cancel it, but you’re going to have the exact same issue with anyone else as its Openreach diary you need to contend with so unlucky
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ᕲᖇᘿᘺ 🍁🍂🍃
(@drew_wwwwd) reported
@ThreeUKSupport Both. Mobile signal keeps dropping out and NO connection at or near home. Barely getting 8mbps on the home broadband. Never thought I’d say this but thank goodness for @SkyUK
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bobbi
(@bobbiollerensh3) reported
@8gzd8k76nM @SkyHelpTeam Don’t reply to my tweet when you have no idea of the situation. i’ve rang over 20 times in the past month. All you can hear in the background is people laughing, phones ringing and people singing to the music. It’s not an in home issue, sky didn’t send an engineer out. It’s crazy
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jack moon
(@jackmoon10) reported
@SkyHelpTeam was told a manager would be in contact within 72 hours on Saturday and still heard nothing about over charging my sky talk account. It’s so hard to get hold of your customer service department by phone, then when you finally do you just get fobbed off! It’s a joke!
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Steve Shelley
(@steshell) reported
@SkyHelpTeam ITVX is the worst. Often when my wife watches Coronation St on catch-up, after the interval we get a black screen and have to repower the puck to continue watching. BBC on catch-up has a problem starting some catch-up streams and watching live tv on C4 it often rewinds a second.
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Paul
(@8gzd8k76nM) reported
@bobbiollerensh3 @SkyHelpTeam Expect their phones don’t ring, every call centre like that has a computer system that feeds calls to agents wearing headsets you cretin. What music are they singing to exactly? And an engineer only gets sent out when a test shows its not an in home issue
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@MEL.TOFFEE,FUDGE,CBE,& CAMOLLIE+2,
(@mel_cbe) reported
from
Wellingborough, England
@SkyHelpTeam I'm a customer so why shouldn't there be this offer EXSISTING CUSTOMERS!🙄🙄🙄
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Mene Bris
(@bris_mene) reported
@SkyHelpTeam Thank you for your response. It says there is an outage in the area. Is there any information on this? What's happening / how long it will be down for? It happened last weekend as well
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marilyn hartland
(@romamomma) reported
@SkyUK thanks so much for the code for free film. 20 years VIP member and as we made a genuine mistake claiming got charged. Your reply was that it was our fault so bad luck. Loyalty obviously only works one way 😡
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Kieran Henshaw
(@kieran_trh) reported
@SkyHelpTeam is there a problem with the mobile network been at football today and it says I have 4 bars of 4G but I can’t load anything on my social media #shitsignal
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Christiaan- knight of the Order of Orange-Nassau
(@MartinR16416014) reported
@SkySports @GNev2 @saribk01 That is a terrible impression
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Kirsty Ankers
(@KirstyAnkers) reported
@SkyHelpTeam having lots of problems with my internet and wood. Can I have a number to contact for help please
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GreenTouple
(@GTouple) reported
Spent 77min yesterday talking to @skytv about an issue with a mobile account, was passed between 5 people with no idea how to help, one person passed me on to broadband. Last guy seemed to be getting somewhere but when all failed he said he'd ring today. He didn't! @SkyUK
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bobbi
(@bobbiollerensh3) reported
@SkyHelpTeam i’ve already done that that’s the issue nobody answers