Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Newham, Skelton and Brotton, Halifax, Peterborough, Norwich, Bexhill-on-Sea, London, Chichester, Ilkeston, Birmingham, Manchester, Hengoed, Glasgow, Cardiff and Southampton.
| City | Problem Type | Report Time |
|---|---|---|
 Newham |
Internet | |
| Halifax |
Internet | |
| Peterborough |
Internet | |
| Norwich |
TV | |
| Bexhill-on-Sea |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Aaron Moore
(@asbo_wba) reported
Called @SkyUK today to make an adjustment to my package, ended up on the phone for 20mins reviewing my usage and came off with a better deal saving me almost £40 per month and an improved broadband boost. That’s some gesture and great customer service. Well done Sky 👏👏
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Cupid Stunt 🏴
(@LinsayStewart) reported
@SkyHelpTeam is there any way possible to book a home visit engineer without talking to the voice recordings? Mines never understands me! No internet is seriously pissing me aff noo 🤬
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INLINE SPEED SKATING
(@Inlinespeed1) reported
@SkyHelpTeam What the hell is going on with broadband, we are now on day 4 of slower than a bloody snail, pay for fibre and we get dialup, service is rubbish
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Adam Ling
(@AdamLing04) reported
Piss poor from @SkyUK. Appointment booked for this afternoon between 12:00 and 17:00. After a no show and no communication, we log on to the account and have to reschedule for 16th Jan?? Not good enough and I will be looking at other providers
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Kafir and proud
(@stgeorgehughes) reported
@SkySports Cancel sky wokism sports #BORING
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La Lorimer
(@Fraggle_D6) reported
@SkyHelpTeam Yip..done that... internet down again
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Hollz
(@HollsB88) reported
@SkyUK please help! Need to speak to someone regarding our sky bill increasing alot and we have no clue why! Just after Xmas this isn't ideal but can't get through to talk to anyone
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2020forever🤬
(@offthepost71) reported
@SkySports Never hit send after 🍺 🍷 🥃
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Alice Windsor
(@miss_windsor) reported
@SkyHelpTeam My broadband has been dropping out intermittently for the past week or so but today has been particularly bad. Are you experiencing problems?
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Nicola Coates
(@NicolaC51017999) reported
@SkyHelpTeam When will it be fixed? Should I be paying for a service that isn’t working!!??? The IPV6 firmware should have been upgraded on the 29/11 and then again in dec but hasn’t so how much longer will we be waiting?
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Jim
(@mcmuffinfrog) reported
@FogartyFoggy @SkySports Good get ******** out of our club. If you cant read a simple message without trying to associate it with a far right registered company of the same name we don't want you.
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linda thomson
(@lindat1610) reported
@SkyHelpTeam @Corn_wolf Hi there, having same issue, says I have created an account but not recognised the password or email address, only got access to app today as did not appear in my apps, can you help??? Have asked for password reset but nothing from discovery to do this despite saying enIl sent🤞
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𝒁𝑨𝑯𝑰𝑹
(@ZahirXBL) reported
@SkyHelpTeam why is my wifu so slow getting kicked out of my game lagging and everything
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gary moody
(@garymoody65) reported
@SkyHelpTeam hi guys, do you know of any internet issues in the East of Ipswich, my internet dropped about 2 hours ago
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David Singleton
(@Sigs67) reported
@SkyUK We've just had fibre broadband installed (which I had to set up myself) & the file download speeds for my partner who is working from home is seriously poor. Her work files are taking ages to download? Any ideas please?
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Justin Adams
(@justin_adams1) reported
@SkyHelpTeam Tried calling in on the phone over 45 mins waiting and then got cut off !! I’m supposed to be able to manage my account in line or via the Sky Account option via my box but obviously not. Really not happy at the mo with this, why can’t you down grade online ??
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Bronagh
(@hellobronagh) reported
hey @SkyHelpTeam our broadband seems to be down? I have tried the on/off thingy any other suggestions..
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Chris Richards A Masked Man
(@chrisredditch) reported
@SkySports Privileged, sportsmen, going down on 1 knee because they're oppressed. Don't make me laugh.
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Tom Craske
(@CraskieTheClown) reported
@SkyHelpTeam sky has gone down AGAIN!! saying I have no signal, how many more days in a row should I be paying for this shambles! And I’m sure you’ll reply with a link here and there, if done it all.. joke! Getting well annoyed now this is 4 days in a row. I’ll get no comp tho
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Ian Leach
(@posbyonechop) reported
from
Aberdeen, Scotland
@SkyHelpTeam This tells me that no I can’t do it easily and without buying a transmitter. #sadtimes but thanks for your help. (Could you RT my original tweet for me in case someone has sussed it?)
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Allison Richardson
(@AllisonRichard9) reported
@SkyHelpTeam That doesn’t work I don’t have the option to decline the sms and if I hang on the. I get cut off
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Niamh
(@Niamhystweets) reported
@SkyHelpTeam Hi having issues with wifi in dublin ..is the network down?
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Pat Deegan
(@TinaPJMD) reported
@SkyHelpTeam It hasn't even started and it is DREADFUL. I'm just trying to speak to someone and this has proved impossible. You ignored a DM, the contact no gives options I don't want then cuts me off and the virtual assistant has no brain behind it. Why is your service without people
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C J Mullen
(@CJMullen1) reported
@SkyIreland @SkySports @SkySportsDarts Hi is there currently an outage in Lusk co Dublin??
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THEO
(@DRTheo3) reported
@SkyHelpTeam I need your help. Your website is not functioning properly and I’ve tried on different web browsers. Your web assist is not allowing me to chat. It’s always telling me to try later!
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Nicola Coates
(@NicolaC51017999) reported
@SkyHelpTeam I’ve been having problems since September. Had lengthy weekly/fortnightly tel conversations with the support lines (very difficult to get through to!). Had 6/7 engineers visit and still not sorted!!! I pay my bill on time as per contract but Sky are not upholding their contract!
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Chris Myles
(@ChrisMyles13) reported
@SkyHelpTeam Any idea what's going on with The Undoing? It's been taken off On Demand and we're only 3 episodes through. Please help! :)
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Daniel Faulkner
(@faulknerdaniel) reported
@SkyHelpTeam yet more great customer service, after finally getting through, BT engineer arrives and my call is closed again given I asked it to be escalated as to why it was closed in the first place, had issues since 12th Dec unbelievable
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Lucy Bartram
(@lucy_bartram) reported
@SkyHelpTeam I’ve checked and it’s saying no problems which I struggle to believe as I can’t use my mini Q box - I will need another booster I think
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sj
(@Footie888) reported
@PeterGr13425780 @SkySports twisting words, he said support your community, he was speaking to a black community he wasn’t speaking at a press conference or addressing the world he was speaking to his friends, so if your in a black community then majority the local shops are black owned businesses