Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (15%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Gateshead, Cardiff, Luton, Airdrie, Birmingham, Burgess Hill, Sittingbourne, London, Alloa, Dunfermline, Dublin, Poplar, Waterford, Ilkeston and Preston.
| City | Problem Type | Report Time |
|---|---|---|
 Gateshead |
Internet | |
| Cardiff |
Internet | |
| Luton |
Wi-fi | |
| Airdrie |
TV | |
| Birmingham |
Internet | |
| Burgess Hill |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Jennifer ****
(@Jennife91623693) reported
@SkyHelpTeam Don’t think you get the point of the complaint why should I pay for sky that’s newly upgraded and have no service for 4 weeks but you could send an engineer earlier when one is available, but you choose to make more money your happy to make me wait another 2 weeks.
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Jess
(@Jess357111) reported
@SkyHelpTeam & as i mentioned in my ORIGINAL POST, "sky will probably reply now saying DM us your details and we will help etc.. their usual utter lies and empty words. STAY AWAY from sky everyone". I will only speak to @Ofcom & @CISASUK
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Owen1257
(@owen1257) reported
from
Huddersfield, England
What the hell @SkyUK I've been having problems with my WiFi router for the past 2 hours can you sort this out please
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Beth Fisher
(@beth_fisher_) reported
Sorry to break the fourth wall on my fun, online persona but I've had such a terrible experience with @SkyUK over the past few days. The website was down and wouldn't let me access anything, the deal I wanted on my new SIM (that was there all week) disappeared yesterday 1/2
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mister cutts
(@mi5ter_c) reported
@SkyHelpTeam On Tuesday I signed up to Sky, my information is still not being recognised to use the skygoapp as I wait weeks to be connected for TV and broadband. Any chance of some help from you folks please?
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Craig Harrison
(@greg_g_manRH) reported
At least when @btsport had the rights to @Bundesliga_EN matches they showed plenty, even if they weren't top teams, why have @SkySports got the rights and are showing **** all??
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mytweetsaremyown
(@sartweetsah) reported
@SkyHelpTeam Hi, it just says technical error! i managed to sign in and its just not showing anywhere. may have been a mistake in sending it but thats not fair!
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Steve Brookstein
(@stevebrookstein) reported
Tim Sherwood talks crap. Frank De Boer was rubbish and Steve Parish did the right the thing. We lost to Sheffield United when they first got promoted. Same with Huddersfield. Losing today won't be the end of the world. #SkySports
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Jess
(@Jess357111) reported
@SkyHelpTeam @SkyUK is the worst company ever. I was lucky enough to switch to another broadband provider. But regarding the mobile contract, i got a phone handset "SONY XPERIA 10" in may 2019 & in august 2019, the phone stopped working, It took them till November 2019 to book it
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Stephen Scott
(@stephenscott10) reported
This #soccersaturday is on its arse, terrible pundits, no atmosphere can't see it lasting long #SkySports
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Cody Slusser
(@codysluss93) reported
@LastWordOnSpurs @SkySports Kvicha if we pick one. We all know what Traore is good at: baby oil, running fast, and being poor final third
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mister cutts
(@mi5ter_c) reported
@SkyHelpTeam when I try to sign in, it just keeps going back to this front screen. Won't let me go any further. Hence, ideally, I need to speak to someone, somehow, without an hour of my life queing.
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Romilly Harper
(@HarperRomilly) reported
@SkySports poor bloke, surely some one decent wanted him?
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wolfy
(@cannockwolf) reported
@SkySports Bull ****
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Tim
(@Timjimted) reported
@gooner1947 He’s just mentioned it again during his post match interview on @btsportfootball let’s not forget nobody on @SkySports raised an issue with the clear foul
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Chelsea fan
(@CFC_LUKE23) reported
@SkyHelpTeam Your WiFi is so bad only get 4mbps
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Nick Kituno
(@kituno_sport) reported
Warburton: "It really was night and day in terms of the quality of our performance. First half we were sluggish, slow, gave the ball away cheaply, Barnsley were the better team by a long stretch. "In truth, we could have gone in 3-0 down." @SkySports #QPR
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Jack Clark
(@JackClark52) reported
@SkyHelpTeam Hi, I have sky go extra on my account, but it isn’t allowing 3 devices to concurrently stream. Please can you help?
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Chris 🦡 🇬🇧 🩸
(@TheBadger_) reported
@SkyHelpTeam Tried all of that same problem still. Oh and it also does the same thing on my iPhone Sky+ app. It would appear it’s your issue me thinks
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Jennifer ****
(@Jennife91623693) reported
@SkyHelpTeam They have tried various times and it still does not work unfortunately. Been with sky over 20 years the service if just terrible. Although I was advised if I paid an engineer could come quicker so they must be people available.
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Nick Kituno
(@kituno_sport) reported
Austin: "First half we were poor, let's be honest. Second half, we showed good character. We were unlucky not to win the game, I think, but that's Championship football." @SkySports #QPR
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CMoDZ
(@MeekDesigns92) reported
@AEW @CMPunk Please steal wwe skysports deal, itv sucks
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MMA sheep
(@SheepMma) reported
@SkySports Why do Tottenham an Arsenal always have bad🍏s in the squad Its almost like they sign just to live in London an couldn't care less about the club
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Anna Hornblow
(@anna_hornblow) reported
@SkyHelpTeam pretty appalled by your customer service!! Engineer failed to show up! No contact! Now been waiting all day for a manager to call bk despite being told twice yesterday i would be called within an hour
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EliteColoursLi
(@EliteColoursLi) reported
@morrisnichola @SkyHelpTeam We've left sky and gone with Starlink. Get rid. Sky are overpriced crap.
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Smaartii
(@JWilliams2378) reported
@SkyHelpTeam Stupid that like 🙄
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James Barnes🎗
(@Barnesy_1985) reported
from
Hertfordshire, England
@SkySports really have done some awful recruitment for their new pundits… Michael Dawson proving he is as two bob a pundit as he was player. Pathetic, biased Sp*rs prat! Alongside Tim Sherwood… at least they’re consistent!
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Taz Martin
(@TazMartin7) reported
Soccer Saturday #skysports is #terrible now
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Mark O'Connell
(@mark_oc) reported
Until very recently the customer service at @SkyUK was very good. Now it seems to be shocking. Shame I renewed my contract fairly recently.
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Arsenal49ers
(@NiftyNick4) reported
@SkySports who the firg are these morons on Soccer Saturday. They can't even speak properly. Dawson has just said, and I quote "he never looked in any nervousness ". His only job is to speak...shame of you @SoccerSaturday