Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Alloa, London, Dunfermline, Dublin, Poplar, Waterford, Ilkeston, Preston, Torquay, Hammersmith, St Helens, Barnsley, Wandsworth, Halifax and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Alloa |
TV | |
| London |
Internet | |
| Dunfermline |
TV | |
 Dublin |
Internet | |
| Poplar |
TV | |
| Waterford |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Andy
(@Andy120985) reported
@SkyHelpTeam Aren’t your customers meant to be notified when their bills are going up (sky tv customer)?
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RoryBFC
(@Rory_BFC) reported
@SkySports How is no one closing him down though? Yeah just leave Kane on his own in that box that's fine
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John Baiss
(@JohnBaiss) reported
@SkyHelpTeam my broadband has been down for about 12 hours. I can’t check the service checker. Can someone DM me please.
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NFE 🇮🇱🇬🇧 〓〓
(@NFESpur) reported
@Mrjamieohara1 @SkySports We will never win anything with ENIC in charge lewis isnt interested his daughter will be worse levy has a terrible rep, they have to sell the club for it to succed,now they rung you go for your life and expose them, plus call sky out for blocking levy out songs last night
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Markus Ryalls
(@MarkRyalls3857) reported
@SkyHelpTeam need advice with error MR102 on mini Q box, have followed instructions to reset several times to no avail, my main Sky q box is working fine , when the error occurred previously I managed to reset it however doesn’t matter how many times it just won’t work! Help 👍
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The Man With The Plan
(@yid76) reported
@Mrjamieohara1 @SkySports Do you think the death of Gian Piero Ventrone has had a massive effect on us. Look at our results before he passed, and then our poor form ever since?
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gaara
(@Garap24) reported
@AbsoluteChelsea @SkySports All bla bla bla just say you ziyech pulisic kai and the midfield are ****
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Noodle.opossom
(@OmnomNoodle) reported
@SkyHelpTeam It is literally 2am and some of these messages come from 1am. If you are so pressed about the WiFi down at 1-2am GO TO SLEEP. You'd be having a fit if it was during the day yea?
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Daniel
(@QuadropheniaKid) reported
@SkyUK absolutely shocking service from Sky. We booked broadband installation and the engineer just didn't turn up, no phone call or anything. Just had confirmation that the new appointment won't be until 9th February! And all the agent was trying to do on the phone was sell...
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David Jervis
(@DJCC) reported
@SkyHelpTeam I am so, so pleased that Sky refused to provide me with broadband even though, as a customer for 18 years, I hated them at the time. Your customer service is appalling.
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DoeNutts
(@LeaJay_B) reported
@SkyHelpTeam are you currently having internet issues in the Clacton-on-sea area? If so when do you expect it to be resolved as i am working from home and need my connection
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rick lee
(@ricklee911) reported
@SkyHelpTeam I had sky q installed on 29 Nov. The engineers offered a free trial of sky cinema which i took and they said i would get an email after a month to cancel if i wanted to do so. I have not received an email? How do i cancel?
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Daniel
(@QuadropheniaKid) reported
a TV package! Absolutely garbage service from this company. @SkyHelpTeam
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Noodle.opossom
(@OmnomNoodle) reported
@SkyHelpTeam Do none of these people realise it's in the AM maintenance happens? Like it's 2am wtf
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Imalloutofsteam
(@imalloutofsteam) reported
@nanaharashuya7 @SkyHelpTeam No chance. I just raised a complaint. No offer of compensation for No TV, no phone, no Internet, crippled my smart home.. absolute joke
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Nanahara
(@nanaharashuya7) reported
@AllxToxMyselfx @SkyHelpTeam So damn true sadly
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BCT
(@badcfctakes) reported
@AbsoluteChelsea @SkySports Nah this **** needs to shut ******** up
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Nicky Robinson
(@nickynoo1) reported
@SkyUK I was delivered faulty sky glass on Tuesday, spent hours on the phone being passed from person to person. Still waiting a call back from 15:30 tues afternoon to sort it as you had to apparently canx my order and start again. No customer service what’s so ever 😡
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Matt
(@MattDaSilva93) reported
@SkyHelpTeam it’s very disappointing, I don’t know what you’ve changed over the last year. But your service is shocking. Broadband failing all time. Sky Q lagging like it’s back in time. #skybroadband @skytv. Really considering giving it all up.
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Imalloutofsteam
(@imalloutofsteam) reported
@OmnomNoodle @SkyHelpTeam Sorry mum. Some of us do work unsociable hours to keep **** working. So kindly, piss off.
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helen hart 🏴🇪🇺
(@bomerH) reported
@bigglenney @SkyHelpTeam you are not alone!.. think the whole bloody country is down
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ur dad
(@ynus05_) reported
@SkyHelpTeam How tf that gon help
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Karthik G
(@Gentle_karthik) reported
@Precious_jr21 @FabrizioRomano oh Ronaldo is lying and then who will reveal the truth espn or skysports 🤬.. stopping talking wrong about 🐐 he gave true interview and terminated contract mutually no other will do like this when they play for such a worst club !!
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Chris Knights🏴🇬🇧
(@SurreyKnights77) reported
@SkyHelpTeam Thankyou for responding. I think it's in SD as the brief, unaffected pictures are a bit 'grainy'. I don't believe it to be an issue with Sky as such as ALL other programs are fine. I guess it's an issue with the specific program. I haven't heard from either UKTV or The BBC.
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rob potts
(@BlueboyPotts) reported
from
Seaham, England
@ianbohensbeta @SkyHelpTeam we have now had sky broadband since last February..and have not had one interruption to the service...much better than bt...
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Amy
(@LamentiSocks) reported
@SkyHelpTeam Down in glasgow, which isn't even mentioned???? Literally renewed today as well, what a mistake
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Richcw🏴
(@Richcw2) reported
@SkyHelpTeam Hi can someone reach out to me regarding my Sky broadband please? Need some help regarding disconnection issues.
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NFE 🇮🇱🇬🇧 〓〓
(@NFESpur) reported
@Mrjamieohara1 @SkySports We will never win anything with ENIC im charge lewis inst interested his daughter will be worse levy has a terrible rep, they have to sell the club for it to succed,now they rung you go for your life and expose them, plus call sky out for blocking levy out songs last night
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Andy E-G
(@AndyEGofficial) reported
@MissySJR @SkyHelpTeam No areas of Manchester listed and yet here we are... Yet again more issues. Takes the piss sometimes it really does. Not all of us go to bed at midnight you know.
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Vampire.Panda♥
(@AllxToxMyselfx) reported
@nanaharashuya7 @SkyHelpTeam good luck we had no internet for over a week, and they have never taken anything off our bill. (it was their fault because they refused to get on this century and replace their cabling)