Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Bristol, London, Crawley, Hammersmith, Dublin, City of Westminster, Southwark, Guildford, Aylesbury, Blackburn, City of London, Hackney, Reading, Worcester Park and Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
TV | |
| London |
Internet | |
| Crawley |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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AlastairThomsonMills
(@alastairtmills7) reported
@ScotsIrishCelt @SkySports @morcaroline Also... Rangers were saying that in March last year. Null and Void. Didn’t happen. One rule for Celtic? lol! Sad. How the tide has turned. The league will not be stopped. One reason. One word. SKY. Sturgeon won’t instruct football to close down for one reason. One word. Votes.55#
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MUFC Mitch
(@135mitchell) reported
@FT_poll @Ollie_90_ @SkySports So just because they have money, different punishments should happen? Dont talk ****.
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Emma Elllis
(@emabob79) reported
@SkyHelpTeam You are taking the proverbial now and seem to be enjoying it!!!! Broadband is down in area, what part of that don’t you understand? @Ofcom this is frequent and no info provided. Why are you allowing them to get away with this?
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Nick Chenery
(@cheno01) reported
@SkyHelpTeam is there any issues with broadband as mine isn't working
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MUFC Mitch
(@135mitchell) reported
@FT_poll @SkySports Whoever said they should are ******* idiots. No they shouldn't get any ban. Its like saying if you're working and then break lockdown rules, you can't go work for 3 weeks. ******* stupid!!
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Stuart Brookes
(@StuartBrookes) reported
@philburton @SkySports It’s awful - I posted similar when I updated it. They’ve removed / hidden the vidiprinter feature on the app and that was the best part.
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MC
(@MattChReport) reported
The 4-4 NLD is on SkySports. Horrible result but what an exciting team we were to watch in midfield and up top. Defending was catastrophic though.
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Laura
(@Lozzzeeeee) reported
@SkyHelpTeam Cant get online as 4g very slow and no internet. Widely reported issue in area for EE, sky, talktalk
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Phil Burton
(@philburton) reported
How bad is the @SkySports app now?! If it ain’t broke don’t fix it
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Ollie
(@Ollie_90_) reported
@FT_poll @135mitchell @SkySports Still dont think it should be a ban on first offence. Problem is that punishes the Club and they cant control what a player does in his free time. The player needs to be punished and the only way I can see how is higher fines being paid
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David Andrews
(@Chcukles) reported
@SkyHelpTeam I think you need more staff! Why is sales answer within 2 minutes, but your loyal customer have to wait hours to get through
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JAMESMARTINCONWAY
(@JAMESCONWAY1982) reported
@jukeyz The lack of resolving this issue form @virginmedia is very poor ! @SkyHelpTeam hopefully can support you!
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clareowen
(@clareowen) reported
@SkyHelpTeam Yes and its saying to contact you as there is a problem
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Ryan Dyer
(@sonnydyer94) reported
@SkySports As am I! Said it few times now never seen him break a sweat
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Rhiannon.
(@RhiannonD94) reported
@SkyHelpTeam @SkyUK really disappointed with the service today - new box meant to be installed, no contact to check it’s possible due to lockdown restrictions. Still paying a ridiculous amounts of money per month to only be able to watch about 10 channels!
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Chris Smedley
(@ChrisJSmeds) reported
@SkyHelpTeam I've done the test, and it just says 'We can't detect your hub' with no option to book engineer or anything at all. This has happened right at the end of my contract and seeing as my price is going up (but is £25 if I'm a new customer) I'm probably just going to leave anyway.
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JenBags
(@Earth2Jen) reported
@SkyHelpTeam Yes, Can you just fix this please! I want to be reimbursed for the extra cost I did not agree to when I started the new contract. I just don't understand after I got confirmation of a new contract why am I still being charged and have services I did not ask for.
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Jas
(@jasdeep_singh_b) reported
@SkyHelpTeam I have to travel away from home to get 3G/4g due to the area I live in... I away from home as I am tweeting u .... I can’t keep going 2 miles down the road to contact u guys
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Richard Armstrong
(@habbyhatter) reported
@LutonBhoy @SkyUK Just sorted my parents out mate. Same situation. Down to 73 quid from 128. Ridiculous
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R4tser
(@R4tser) reported
@SkySports @thedavidcurrie I did say at the start of the season it was stupid to even start leagues. Never mind start & have European games & internationals as well. Crazy. More interested in money than lives.
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Michael Clarkson
(@Bolton1251) reported
from
Bolton, England
@SkyHelpTeam Hi thanks for the reply. I've been on the website and tried all the suggestions but the problem persists. I tried ringing but was told I'd be sent a text with a link to the website.
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Emma Elllis
(@emabob79) reported
@SkyHelpTeam For the love of GOD!! Broadband is down in area. It is affecting EVERYTHING! How many times do I need to ask you WHEN will service be fixed? @Ofcom I will be raising complaint!
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Rose
(@TTGardenGirl) reported
@SkyHelpTeam I pay monthly for the booster but have never received the plug in equipment/device that I’m entitled too! Can you help please
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Frank
(@Frank_147501) reported
@SkySports If footballers want to carry on playing, they must obey the rules and expect sanctions if they step out of line. Too many people in the game think they are above the law, and this sort of remark from Moyes does not help the situation.
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Steve Williams
(@williamsSC79) reported
@SkySports Well didn’t a few MPs resign on the back of their selfishness? So surely this is what David Moyes wants if it comes down to correct morals? Typical ******* football world thinking they’re above & beyond as always! Can anyone in this country just do as they’re ******* told?
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jen smith
(@jenjensmith84) reported
from
Coventry, England
@SkyUK weve not had any signal today is there any issues #help
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Adam
(@JonesA86) reported
Wifi down in the ancient town of Shrewsbury, send help. @SkyUK @SkyHelpTeam
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karen winn
(@jordanjj7) reported
@SkyHelpTeam trying to make a complaint but the page isn't loading but everything else is?
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Katie Pook
(@KatiePook) reported
@SkyHelpTeam I’ve had issues with my second box and wifi booster ever since we’ve received it, it’s very rare we can even watch anything on the tv as it cuts out but when we do the broad road check it says nothings wrong with it. We’re paying for a service that doesn’t work!
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Sean Christian
(@seanc999) reported
@SkyHelpTeam Or you could just make an amendment to my bill while it is not working and you can’t provide an engineer.