Sky service status: outage reports and connection issues
Why is my Sky service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 12: Problems at Sky
Sky is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (55%)
- Wi-fi (18%)
- TV (15%)
- Total Blackout (6%)
- Phone (4%)
- E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Stoke-on-Trent, Croydon, Bristol, Smethwick, Hammersmith, Waltham Forest, Cardiff, Crawley, Ilford, Birmingham, Hackney, Oldbury, Kingston upon Hull, and Witney.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 19 minutes ago |
|
London
|
Internet | 1 hour ago |
|
Stoke-on-Trent
|
Internet | 2 hours ago |
|
Croydon
|
Internet | 2 hours ago |
|
Bristol
|
Wi-fi | 3 hours ago |
|
Bristol
|
Internet | 3 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Michael pelley (@mickypelley1982) reported@TheSpursWatch @SkySports The fix is in. How in the hell can this happen
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Bigwillystyle (@bigwillystyle81) reported@spfl @SkySports Corrupt as ****!! No wonder Scottish referees get slated! Absolute horrific
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M (@moc_kulture) reportedVery disappointed with @SkyUK. I returned my device using Sky’s own return packaging and instructions, yet I’m still being told there is no refund/update and nobody is taking accountability. I’ve repeatedly chased this issue, complaints have been closed without proper resolution
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WHU_EastEndPride (@WHUEastEndPride) reportedScrap VAR, Premier League should have its own streaming service, get rid of @SkySports they are too influential. Give the game back to the fans. I was in favor of VARs introduction but have hated it ever since.
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#BGG (@AnxnGBP) reportedIs this Skysports or AFTV, why is Ian Wright constantly referring Arsenal as “We”? You never hear such a thing from other pundits, so unprofessional.
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. (@zebski21) reported@TheSpursWatch @SkySports Lmao wtf
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igor (@duckgrape3000) reported@BorgeEmil @SkySports Yeah so the fixture congestion destroys the newly promoted team and sends them straight back down 🚮
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Mikel Supreme (@Otees13) reported@WeAreTheOverlap Scholes needs to be put down. Guys paid to just talk absolute ******* nonsense. It’s embarrassing. If it were United - he’d say the opposite. Stop wasting our money time and intelligence. @SkySports sick of it
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Mikel Supreme (@Otees13) reported@SkySports @GNev2 utter crap
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Sonia Ullah (@SoniaUllah) reported@SkyUK you have the WORST customer service. There is no one to speak to except AI chatbots, it’s so frustrating! For the amount of money you charge people, it’s shocking you don’t have a proper team in place. Been trying to get through to someone regarding an issue for 2 hours!
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Titan-12 (@Dave24773032014) reported@stevebrookstein @SkySportsPL cancel mine too Cba with this corrupt garbage @SkyUK
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David Jones (@Antisocial9912) reported@theMadridZone @SkySports whats the point if he wont be given full control? if players whine and cry and you sack him nothing will change? we need to back coaches at this point and tell players who cry to **** out of here.
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Gina Pacitti (@PacittiGina) reported@SkySports PLEASE can you find a better commentator for the tennis programme than Jamie Murray .. sorry to say but he is terrible , boring , .. hope we are not going to have to listen to him for more tournaments and especially Roland Garros ..
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Col (@Col00156481) reported@ianscott0708 @SkySports Never. Not even half time
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Wayne (@waynesmith19881) reported@SkyHelpTeam Pack of wankers help your customers instead as sending them round in circles to other platforms dum *******
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Technica Enterprise 🇺🇲 (@technicaent) reported@SkySports aren't your sportscasters supposed to be factual? It sucks to see an El Classico with a caster who only speaks praises of one team.. tiring, actually.
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Jon (@DontEatSalad_) reported@SkySports And the fact he left Middlesbrough (with chance of promotion) to get relegated with one of the worst PL teams in history? No sympathy from me.
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Scottish Bhoy 🏴🍀 (@ScotlandsBest99) reported@spfl @SkySports Never a penalty
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David Riley (@DavidRi41127350) reported@HertsGTFC @SkySports The plucky underdog story none of the media gives a flying **** about because of Wrexham!
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Aaron Convey (@AaronConvey1) reportedBefore SkySports came in to show games behind a paywall RTE showed 31 games live out approximately 55-50 games. In 2014, Sky Sports took over TV3 coverage of between 8-10 exclusive games and increased it to 20 games a season while having 14 exclusive games behind a paywall. In 2022, SkySports either lost the rights or didn’t go back in to renew their rights. This opened the opportunity for RTE to take over the rights but they didn’t. instead GAAGO took them over. In the two years of GAAGo, they showed 38 games exclusively. That’s 7 more games than RTE showed on Free to Air television. In 2025, GAAGO was rebranded to GAA+. And again they went on to show 2 more exclusive games while RTE continued to show 31 games on Free to Air television. Now in 2026, RTE have upped their games to 35 shown on free to air TV while GAA+ is now showing 40 exclusive games. Since they ‘paywall’ has been introduced when sky sports started showing GAA games RTE have stagnated in increasing their coverage of the games. RTE have gone from showing roughly 50% of championship games in 2013 to roughly 29% in 2026. RTE in 2013 showing 31 out of 60 games. RTE in 2026 showing 35 out of approx 120. The issue lies within RTE not GAA+. If it wasn’t for GAA+ we wouldn’t see around 35% of all the championship games. The only argument anyone can have is if your county is repeatedly on GAA+. Other than that we are so lucky that we are in a generation that we have so much additional access to view games.
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Kevin Eaton (@kevkev500) reported@SkySports The profits from Wimbledon go to support grass root tennis, l would have thought the top players would want to support that but clearly not.
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Kevin J. Kathurima (@KevinKathurima) reported@empireofthekop @SkySports Overpaid pundit, who's never won anything in his life, spouting rubbish. The players need to look at themselves, for a start. And the main person to blame is Richard Hughes for not keeping, or replacing, Luis Díaz, then foolishly overspending £45m on Isak.
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LauraNightOwl (@Lauranightowl) reported@BethRigby What a useless hack you are. You make me want to cancel my @SkyUK subscription
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CareFree Xtra (@CareFreeXtra) reported@ChelsTransfer @SkySports Kinda doesn’t count if you’re not contributing to the trophies! He’s been awful
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Nick King (@King66Nick) reported@Banners24b @SkyHelpTeam They are awful to deal with, don’t blame you for leaving
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AlwaysTired 🌱 (@MatthewFranks10) reported@SkySports petition to allow us the ability to turn off your dog **** bias commentary please?
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Farmer Luke 🥔 (@Ondaintreefarm) reported@MarciaOlso41410 @SkyUK We did consider that but I was twice the money! There’s more to the tweet, it’s just a catalog of just endless errors and pushy sales tactics and the. To top it off we been cut off for the second time in 2 weeks! We only been had the new contract 2 weeks!
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KAY_EBI🐐⚖️ (@GOATEDKAYKENNY) reported@SkySportsNews @Modheemofficial This is now their stupid brainless narrative? Nothing else to run with, the @Arsenal juice dried up Skysports? Disgusting bums 🤧
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martin (@G1xr2) reported@Maverick2405 @SkySports What Alan smith the ex gooner, who never has a good word to say. But other than that, I watch the game, the commentary is just background noise.
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blades 🤜👊 (@blades_sufc_1) reported@SkySports listen to your customers and get rid of @GNev2 .. theres bad pundits out there but this bloke is top of the list!! @SkySports moans about people using dodgie sticks but why should people pay to listen to shite like what neville pours out every game