Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Birmingham, Crawley, Bognor Regis, Brighton, Liverpool, Hammersmith, Dublin, Coventry, Ilford, Cardiff, Romford, Blackburn, Blackwood and Walsall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Birmingham |
Internet | |
| Crawley |
Internet | |
| London |
Wi-fi | |
| Bognor Regis |
Wi-fi | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Nads
(@lfcnads) reported
@SkyUK is your 4g mobile data down cos mine hasn’t worked all morning?
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Tamas Fazakas
(@t_fazakas) reported
@SkyHelpTeam Seems to be running just now, but again, it intermittently cuts off, either during a work call or during streaming. Are there any works going on in the EH6 area? It's been fine up until the last 2-3 days and since then it's been really bad.
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Duncan Gillespie 💙
(@DuncsGillespie) reported
@SkyHelpTeam A bit dissatisfied with the service, was on hold for well over 20 mins. Trying to explain to different people the problem. No phone line was ever installed ! My mother is quite vulnerable and needs a landline
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Lauren Frost
(@laurensfrost) reported
@SkyHelpTeam I’ve had no Sky Tv since the storm last month with zero updates on when service will be resumed. Can somebody contact me please to discuss further, and my recent bill.
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Sarah Glancey
(@SarahGlancey) reported
@SkyHelpTeam Our internet has dropped out 4 times in the last 30 minutes and we have had no update as to any local works going on or any issues. It isn’t good enough. Your PM don’t work as there are no buttons to select options. Please can someone contact me?
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perry delaney
(@perryd1978) reported
@SkySports embarrassing yourself again trying to now compare kanes goals to Henry this is a joke anyone who knows football knows the score it it’s pathetic. Henry’s goals and trophies are hands down better then Kane. Listen we know he’s a good striker but can not touch Henry.
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Violet Evoli✨ BLACK AND TRANS LIVES MATTER
(@TheVioletEvoli) reported
@SkyHelpTeam internet light has been off for a day or two now, tried all the steps to fix it and nothings worked? help?
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D
(@Cerebus79) reported
@SkyHelpTeam Thanks, by all I presume you mean any as I can’t cancel anything I can only upgrade online but any option to downgrade requires a tedious phone call? Why is that please?
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Nathan Desmond
(@nathandesmond96) reported
@SkyHelpTeam It has worked now doesnt work on @VodafoneUK broadband
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D
(@Cerebus79) reported
@SkyHelpTeam That’s a contact link. Not a login to your account and downgrade the same as login to your account to upgrade which is my complaint. You get that right? Or are you intentionally being misleading?
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Andy
(@andymk77) reported
@SkyHelpTeam No problem, but like I said if I have to call and sit on hold for ages then it will be to cancel. This is 2022 not 1992. Everything should be able to be managed online.
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SeeMeeDee
(@GustarDiane) reported
@SkySportsNews @boxxer That's it @SkyUK subscription cancelled from today. It's fuuking garbage 🗑
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Rich Pemberton
(@rikofold) reported
@SkyHelpTeam Emma. Stop digging. You've already convinced me to cancel the sports and movies I was considering. There's a whole thread on this on your community. I'm sorry you don't get it, all I can say is that you carry your company's attitude well.
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Tamas Fazakas
(@t_fazakas) reported
@SkyHelpTeam It doesn't mention any issues in my area. Some of the lights go off and blink.
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Alastair Montgomery
(@alastair_hm) reported
@SkyHelpTeam can you help please? We have had no dial tone or broadband since around 9pm last night. Thank you.
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Jen Watts (she/her)
(@JenWattsDesign) reported
@SkyHelpTeam hi there, on Sky Go on iPad, the recordings screen is suddenly blank. Tried deleting/reinstalling etc. it’s not the connection with the box as I can search for a recording and it appears and I can play via the tv. Sky Go on my phone works fine. Can you help? Thanks!
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DelBoy
(@radvidelski) reported
@SkyHelpTeam I have now called 3 times to try & get the new sim working,spending a total of 2.5 hours on the phone,been promised call backs within 24 hours 3 times&have yet to get a single call back to fix the non working sim.Appalling service.I have been with Sky for over 20 yrs
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D
(@Cerebus79) reported
@SkyHelpTeam How do I cancel packages on my account online?
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Christina Robinson
(@ChristinaLeia) reported
@SkyHelpTeam Why say I can pm you then you don’t reply? I joined sky mobile on Monday and my sim still isn’t activated. I’m without service and need to make phone calls
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.
(@GaiusFrancisco) reported
@EarlTrapo Why are you not working at skysports yet?
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Guy de Vere
(@guydevere) reported
@SkyHelpTeam is using my paymonthly SkyMobile SIM for video conferencing banned in T&Cs? Always drops out during meetings. An O2 PAYG SIM works reliably so don't think it's a signal issue.
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Martyn Reid
(@martynreidphoto) reported
Email confirming @SkyUK prices are going up. Time to make the call and cancel the whole package.
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Bentson87
(@Bentson87) reported
@SkyHelpTeam Wouldn’t bother guys. **** company.
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Nicola Smith
(@SmiffyNL) reported
@SkyHelpTeam Thanks Liam will give it a go - it’s just frustrating when there isn’t a strong enough Wi-Fi signal to reach the mini boxes that we have paid for - can you offer a booster?
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Alastair Montgomery
(@alastair_hm) reported
@SkyHelpTeam Thanks for getting back to me, ran those last night with no success, talked to your help line just now and they are arranging for an engineer visit.
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Kirsty Wallace
(@KirstyW46393350) reported
@SkyHelpTeam I'm sick of heading over to the bloody hell section and testing my broadband! Maybe if you actually provided the services I'm paying for you wouldn't keep dishing out THE SAME RESPONSE every time. Can never get a helpful reply or speak to a living breathing human apparently.
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becca
(@beccadey98) reported
@SkyHelpTeam Hi, i’m struggling with my Sky id account and can’t seem to fix it with the help online. please can you drop me a dm
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⭐️⭐️⭐️Sean⭐️⭐️⭐️
(@mrbilsy) reported
@SkyHelpTeam really no help at all on the phone lines. A problem I had back in September still not been resolved and now I’ve been passed to a fourth different person..@Plusnet you do any better?
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Kate Tilston 💙🇺🇦
(@KateTlifecoach) reported
@SkyUK is it impossible to contact you for help? I have been a customer for 17 years and cannot get hold of anyone to help resolve an issue!
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Andy
(@andymk77) reported
@SkyHelpTeam Ok Thanks for not getting back to me. Will be calling up at the weekend to cancel.