Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (45%)
• TV (31%)
• Wi-fi (13%)
• Total Blackout (5%)
• Phone (3%)
• E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Southwark, London, Glasgow, Blackburn, Littlehampton, Wembley, Dublin, Canterbury, Walsall, Newham, Saint Neots, Ipswich, Ilford, Basingstoke, and Birmingham.

City	Problem Type	Report Time
Southwark	Internet	9 minutes ago
London	Phone	31 minutes ago
Glasgow	Wi-fi	40 minutes ago
Blackburn	Wi-fi	57 minutes ago
Littlehampton	TV	1 hour ago
Wembley	Internet	1 hour ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Graham (@clanearl) reported 4 minutes ago

  @SkyHelpTeam hi our sky plus box is connecting to broadband but failing to connect to on demand/sky store services, is there a wider issue preventing this as it was previously working

• 
  Danielle (@danielleblackx_) reported 5 minutes ago

  @SkyHelpTeam Is there anyone who can help me activate my Sim please

• 
  Stuart de Rozario (@StuartdeRozario) reported 5 minutes ago

  @SkyUK Can I just say that your service is an absolute disgrace. My installation was due at 8am this morning and no show, the app shows an error when I login, I called and waited for 55mins with no resolve, I have been with you for little over 3 weeks – due an installation today

• 
  Dylan (@Mozzla_) reported 6 minutes ago

  @SkyHelpTeam around 2pm my internet went down for about a hour and the website kept on crashing, now my internet is back and its slow, now ive tried to go on the website and hit test my internet but the page wont even load, any help

• 
  Sam (@saaammuell) reported 8 minutes ago

  @SkySports Wtf is this

• 
  Danni (@DanniLou_) reported 12 minutes ago

  @SkyHelpTeam Wondering if someone could help? I’ve been waiting for 3 weeks for a prepackaged box to arrive to send back a phone for repair!

• 
  🌱نازنين🌱 (@soulwondering_) reported 13 minutes ago

  Is anyone still experiencing issues wiry @SkyHelpTeam ? They’ve been really rubbish and haven’t sorted out their wifi. I’m stuck.

• 
  Nicola Johnstone (@tinyladysmummy) reported 13 minutes ago

  @SkyHelpTeam this is beyond a joke now. No broadband since 6am, no updates avail and you can't give timings when we will be back online. It's a nationwide problem. I'm tethering via phone and using SO MUCH DATA!!!! Sort this out. Looking at cancelling due to constant dropping

• 
  Roxanne Beckett (@roxyjaybee) reported 16 minutes ago

  @SkyHelpTeam @kel832 Mine is also down today

• 
  joe croxton (@croxton_joe) reported 20 minutes ago

  @SkyHelpTeam Is there a Sky TV outage in SP10 Andover? No satellite signal detected on my Sky Q box.

• 
  Rhiannon A (@NurseRhianne) reported 22 minutes ago

  @SkyUK please can you explain why when I swapped to another broadband provider because of the poor service from sky I had an email from them saying sky had contacted them to say I was staying with sky and to cancel my broadband? (When I did not want this)

• 
  Kate Hayden 💙 (@KHDoodles) reported 27 minutes ago

  @SkyHelpTeam Yes I have, it’s a defect affecting my whole town. I’ve been told by one of your customer service team that it could be like this for 48 hours

• 
  Me (@CraftyCocknee) reported 28 minutes ago

  @SkyHelpTeam Hi, Is there a problem with wifi in BS37?

• 
  Toffee Balboa™ UTFT ! (@steved_GT) reported 28 minutes ago

  @SkyHelpTeam Yes, but the point is that the email option doesn't work, the live chat doesn't work etc leaving calling as the only option

• 
  Jennifer (@spilth_jeffer) reported 30 minutes ago

  @SkyHelpTeam hello! Do I have to register an issue with my broadband in order to receive compensation for a lengthy outage or will I be able to apply based on the known issue in my area. If I do have to register my outage how do I go about this? Thanks

• 
  Kate Hayden 💙 (@KHDoodles) reported 30 minutes ago

  @SkyHelpTeam I appreciate that, but will we receive any kind of reduction in our bill? I’m paying for a service I’m not receiving on top of loss of earnings

• 
  Rhiannon A (@NurseRhianne) reported 31 minutes ago

  @SkyHelpTeam please can you explain why when I swapped to another broadband provider because of the poor service from sky I had an email from them saying sky had contacted them to say I was staying with sky and to cancel my broadband? (When I did not want this)

• 
  Chris Bennett THFC (@chris_s_bennett) reported 32 minutes ago

  @SkyHelpTeam Hi, have pmd you as still having the same problem?

• 
  Laura Jones (@MarriottLaura) reported 35 minutes ago

  @lucyeazecchin @SkyHelpTeam Same here, apparently it’s a problem for a lot of people

• 
  Sean Hargrave (@seanhargrave) reported 40 minutes ago

  @SkyHelpTeam is Sky Mobile down, my daughter cannot get a data connection and is, last we heard, waiting for a lift in the pouring rain. Nothing on any of your sites about this!

• 
  Jo Hendy 🌻 (@JosiieeJo) reported 46 minutes ago

  @SkyHelpTeam Our Internet has been down since 7AM When ringing or messaging I still keep getting the same auto response from a robot with but no ETL of when it’s actually coming back up. Any idea when we will get an update on this ?

• 
  Derek Gibbons (@delgibbons) reported 49 minutes ago

  @SkyHelpTeam our broadband has been down now for nearly a week. Any updates

• 
  Laura Jones (@MarriottLaura) reported 54 minutes ago

  @SkyHelpTeam can you tell me why my internet is down today in BS37, and when we can expect it to be up and running again? Not been able to work from home today…refund on monthly bill to compensate?!

• 
  Roxanne Beckett (@roxyjaybee) reported 54 minutes ago from Salford, England

  @SkyUK my Internet been down since early hours... what's up!

• 
  hello (@Sunshine5320) reported 56 minutes ago

  @SkyHelpTeam shocking service try to cancel my package and get harassed with 12 calls to try and stay when I’ve said no!

• 
  Jo Hendy 🌻 (@JosiieeJo) reported 57 minutes ago

  @SkyHelpTeam Our Internet has been down since 7pm When ringing or messaging I still keep getting the same response but no ETL of when it’s actually coming back up. Any idea when we will get an update on this ?

• 
  jonathan latham (@deore74) reported 58 minutes ago

  @SkyHelpTeam how dissapointing to repeatedly get quoted stupid renewal prices....where has loyalty gone?im cancelling in 5 days time!

• 
  Myles Johnstone (@MylesJohnstone2) reported 58 minutes ago

  @SkyHelpTeam at what point will many of us be getting our broadband back up and running? No response from any Sky service, website down, App not working. Appalling service and you keep saying the same things to everyone. Rubbish!

• 
  Amy Halsey (@littleAmy02) reported 58 minutes ago

  @SkyHelpTeam my broadband hasn’t been working since about 11 today I’ve gone through all the tests and it’s not working what can I do? Is there an issue in taunton Somerset?

• 
  Adeolu Amos (@AmosAdeye) reported 1 hour ago

  @SkyHelpTeam my Sky internet is not working, I have done all I could, is it a general problem?