Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (15%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hackney, Bournemouth, London, Northampton, Chingford, Peterborough, Southwark, Glasgow, Blackburn, Croydon, Birmingham, Oldbury, Hounslow, Bristol and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Bournemouth |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hackney |
Internet | |
| Hackney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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bird mad girl
(@birdmadgirlxo) reported
@SkyHelpTeam so far, your help has been to point me in the direction of a crap website that doesn’t work and a phone line answered by a robot. neither of which have helped. good job.
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Hmm...
(@eph3meral_eyes) reported
@SkyHelpTeam I am here to inform others of the terrible service I am getting from you during lockdown. I'm not interested in interacting with yourselves who are only here for PR reasons and have no power. No offence intended.
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Edward Jones
(@shergar83) reported
@SkyHelpTeam Unable? Do you not have internal phones to speak to someone who can help? @plusnethelp you supply by home and businesses and you’ve never had this issue, can you advise @SkyUK of how you manage it at all?
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Rob Kirkpatrick
(@wrappedupinboox) reported
Good to see @Skysports has come back from its Easter break to resume it's 5-year plan to sell Harry Kane to a richer club. Because it would be terrible if all great players didn't end up playing for the corporate media-blessed oligarchy of sportwashing clubs that run UEFA.
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AMES 💙
(@coolkitten29) reported
@SkyHelpTeam I have tried 2 devices and still the same issue.
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Little Geordie
(@vegan_explorer) reported
@SkySports Merson criticising Arteta and saying Arsenal are woeful, not so long ago talking about the good solid job Bruce has done at Newcastle. Either xenophobic, stupid, or have memory issues.
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Spurs International
(@simonyemane) reported
@buymemoto @LastWordOnSpurs @SkySports Yeah off course. I don’t really have a problem with them writing these stories. That is their jobs. I just dont understand people not taking them for what they are - speculation.
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bird mad girl
(@birdmadgirlxo) reported
@SkyHelpTeam what, just out of nowhere? looking at your other replies to people, it’s impossible to get through to you. and your ‘helpful’ website doesn’t help with anything. excellent service. time to switch.
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Aidan Dulohery
(@aidanous) reported
Its a really packed day of sport one which you'd need about 7 screens for but hard to believe that it's Real Madrid vs Barcelona tonight yet nobody seems to care about it. @skysports losing the la liga rights did so much damage to the interest of it in the UK/Ire.
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bird mad girl
(@birdmadgirlxo) reported
@SkyHelpTeam it says no known issues, but i’d suggest that the fact i don’t have the internet i pay for is, in fact, an issue.
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Emily Bishop (Hudson)
(@leminy) reported
@SkyHelpTeam our internet has been extremely slow for 2 wks... I phoned at the start and after 2 hours turning things off and on it was discovered there was a fault on the line & I would be notified when it was fixed... called last week & was told it had been fixed. 3.2MBPS today
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bird mad girl
(@birdmadgirlxo) reported
@SkyHelpTeam truly not the day for my broadband to suddenly stop working. how do i find out if there are any issues in my area? it’s been fine until about 20 minutes ago and needs to be sorted ASAP.
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Pete Armstrong
(@PeteJArmstrong) reported
What a rubbish decision in #MCILEE to send a defender off for a tackle when he got to the ball first, the forward should have pulled out as he never got to the ball. @SkySports
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Richard Elliott
(@batleyell) reported
@SkySports fake sending off for Cooper. He got the ball first ..slow mo joke replay. VAR is spoiling the game ...yellow card all the way . #mot #lufc
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Tony McElwain ⚪️⬇️🎙
(@2dareis2do1882) reported
@TalkingTHFC @SkySports agenda against @SpursOfficial is the reason I don’t subscribe to these muppets anymore. Second rate pundits , piss poor journalism & their pricing is just ridiculous.
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Sports Fanatic
(@KKRLFClover) reported
@SkyHelpTeam where can I complain about my bills. This is a joke, within 6 months the sky bill, which is high enough already, is going up by 10 pounds more. Which is another 120 pounds over a year. You are making it very difficult to justify this for worse service. #NotHappy
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Davvyko
(@davvyko) reported
@SkyHelpTeam Hi, thanks for getting back go to me so quickly. I think it’s issues with CAPTCHA possibly not working properly & photo upload doesn’t seem to be working right either? Usually a very quick process with email acknowledgment etc but nothing up to now today
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Hmm...
(@eph3meral_eyes) reported
@SkyUK Been over 6 weeks since I placed my order, over 3 weeks since my broadband was supposed to be activated. Multiple missed visits and time wasted chasing this up. Sky decided to cancel and replace the order, and now they can't even cancel it due to some system error 🤦wow
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Bobby Sinha
(@sinhabob) reported
@SkyHelpTeam @SkyUK - This is sad to see that we are paying you for a service which we are not receiving well. This happens a quite lot often. Don’t you think, we deserve to receive a refund from you to the least. SkyTV has not been running at my place for quite a while now.
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Sandos888
(@Sandos8881) reported
@TalkingTHFC @SkySports showing bias to united. Never. Scum channel
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𝙀𝙩𝙞𝙚𝙣𝙣𝙚
(@EtienneBojan) reported
Millions upon Millions of people pay an extortionate fee for access to @SkySports and this is the best they can serve to the consumer? If you’re not going to attempt to have any analytical substance or value, at least be entertaining. This is neither. This is Jurassic garbage.
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Alan ⭐⭐(SILKS)🏆🏆
(@SilkyNI) reported
@SkyHelpTeam Customer services account team. TV package.
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Rex Herbertson
(@RexHerbertson) reported
@LastWordOnSpurs @SkySports sky talking **** again they are trying to upset him before a big game as they do he’s one of are own
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bird mad girl
(@birdmadgirlxo) reported
@SkyHelpTeam well done. i know you’re a human. that phone number goes through to an automated service. i shouldn’t have to spend time going through menus in order for you to resolve an issue with the product i pay you for.
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Spurs International
(@simonyemane) reported
@buymemoto @LastWordOnSpurs @SkySports Haha they are delusional. I mean let’s play it out. He wants the PL record (and club record) Kane would never go to any other London club. Liverpool can’t afford him. City would never pay that for an 28 year old or any older. United needs defense and midfielders.
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Normski
(@NormanPhipps) reported
@SkyUK I'm shocked by the appalling level of customer service we've experienced these past 2 weeks. Your customer service team did provide an address for your complaints department and will explain again the nature of the unresolved issues...
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The Paxton one!
(@dsizzle71) reported
@LastWordOnSpurs @SkySports @SkySportsNews Prove it! Where’s the interview? Usual made up anti Spurs ****! ******* vermin
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Alan ⭐⭐(SILKS)🏆🏆
(@SilkyNI) reported
@SkyHelpTeam Hi is there any way of contacting customer service without hanging on the phone for 90 mins? Thanks
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Jonnysausage
(@Jonnysausage1) reported
@thfcriley @SkySports WTF , where's the connection between them have Sky been snorting lines in the boardroom
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Bobby Sinha
(@sinhabob) reported
@SkyHelpTeam I am using SkyQ and it’s showing no satellite signal for last few days. However, I have followed all instructions from your help websites but no gain. The signal strength is always 0.