Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (53%)
• Wi-fi (17%)
• TV (12%)
• Phone (9%)
• Total Blackout (5%)
• E-mail (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Didcot, Motherwell, Ferryhill, Thrapston, London, Glasgow, Sheffield, St Albans, Neath, Poplar, Hackney, Solihull, Dudley, Dartford, and Newcastle upon Tyne.

City	Problem Type	Report Time
Didcot	Total Blackout	56 minutes ago
Motherwell	Wi-fi	2 hours ago
Ferryhill	Wi-fi	3 hours ago
Thrapston	TV	3 hours ago
Motherwell	TV	4 hours ago
London	Internet	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ViAlcantra (@ViAlcantra) reported 8 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Same situation as you are ive been with Sky for a long time and renewal is shocking. Im loyal customer but they have been disloyal and im moving away from them nkw

• 
  James Nimmy King (@JamesNimmyKing) reported 8 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I used to work in the cancellations department, threaten to cancel and they will give you an offer to stay

• 
  Chris (@chrisnufc84) reported 11 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Yes because it’s a new customer offer!! Is everybody stupid?

• 
  John Bird (@John_L_Bird) reported 12 minutes ago

  @virginmedia skysports+ not working for the first league fixtures of the season?

• 
  A. J. A 🇬🇧 🇮🇱 🇺🇦 (@AJA85148111) reported 15 minutes ago

  @eurofootcom @SkySports Poor C**t

• 
  Andy Middleton (@BremnersBoots) reported 21 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Just leave and never return... It's that simple

• 
  OriginalCrackfox (@SteveGrange77) reported 23 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Don't engage in the "we can reduce your price nonsense". Cancel. Wait for the offers to start popping up on the MySkyApp. NEVER accept the first offer, always reject the "this is the best deal" offer eventually they will drop their pants to try and keep you.

• 
  Ed Jones (@edujones14) reported 25 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I’m on a deal with sky. £43.50 monthly list price £30.50 after discount, 12 months left on contract. The emailed me to say it was going up to £33.50 so raised a complaint. They’ve adjusted me to £22.00

• 
  gje (@67_gooner) reported 26 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Cancel and then get another family member to take on the new deal as a new customer

• 
  Ed (@Ed_Pritch91) reported 26 minutes ago

  @WeAreOpenreach @SkyHelpTeam are saying contact you, your saying context sky. They've sent me a router that doesn't work. Why is nothing straightforward.

• 
  Mike Cook (@utarg) reported 26 minutes ago

  @virginmedia @SkySports explain why I am paying for red button service to watch matches and the service is not working....

• 
  Darren Tay (@Darren_Tay1) reported 27 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Best thing you can do is change provider every 2 years, you get all the latest equipment, new customer prices, you just have to play them at their own game, loyalty gets you nowhere these days.

• 
  andy (@andy48217648149) reported 27 minutes ago

  @cxdi55 @skytv @SkyHelpTeam been with virgin since 07 new customers always get lower price, best to phone up near end of contract saying you are going to cancel they'll lower it abut, I've got gig line with them for 34

• 
  Everything is a lie (@GrahamBlundell2) reported 28 minutes ago

  @AndyDunc81 @davidhoyland @SkyHelpTeam It's been moved to TV and shows half way down

• 
  ***** (@HooseRices) reported 28 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Absolutely disgraceful company to deal with, never ever will I deal this truly incompetent thieving company again.

• 
  FooFlouncers (@FeckOffFlouncer) reported 30 minutes ago

  Nice to see that I can’t watch the @CambridgeUtdFC opening game, which is clearly going well, as @SkySports streaming is buggered from minute one. Premium service my arse

• 
  Chris Clarke (@ChrisCl57553120) reported 31 minutes ago

  Well done @SkySports 1st day of season and red button not working @SkySports

• 
  Joe (@plumbeing) reported 36 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I had the same issue for years was stuck on an old package that they didn’t offer anymore and the price would get increased every year it got to like £50 a month for just a 20mb line. They recently upgraded the internet in my block and now I pay less for much faster speeds

• 
  John Lowrie (@LowrieJohn) reported 40 minutes ago

  @ManuMkrishna1 @SkyHelpTeam Never mind, how many months before the end of your contract, how much do they enforce for early exit? Welcome to #Sky victims club.

• 
  Sebastian Kent (@Roy_Kent23) reported 43 minutes ago

  @SkySports Como trying the “we can fix him” bit with Delap, fair enough.

• 
  Derek (@dazza606) reported 46 minutes ago

  @SkyHelpTeam Got to say the discussion I've just had with your renewal team was one of the worst experiences I've ever had Kept on dragging things out Being sneaky when quoting prices and failing to disclose total price Avoiding answering simple questions and zero loyalty

• 
  Rusty (@FSC4W) reported 47 minutes ago

  @cxdi55 @skytv @SkyHelpTeam **** them and switch to a different provider.

• 
  Kevin Delaney (@KevinDe30315301) reported 47 minutes ago

  @SkySports Sky sports as bad as ever

• 
  Patrick Lowrie (@garngadpat) reported 56 minutes ago

  @cxdi55 @skytv @SkyHelpTeam They are all the same, having the same issue with virgin

• 
  Jogo Bonito TV (@JogoBonitoTV) reported 58 minutes ago

  @Oupa661922 @BarcaUniversal @SkySports Julian is never going to Barca, you retarded ******

• 
  STEVE WILLIAMS (@JarheadSteve) reported 1 hour ago

  @Wakey1234 @SkyHelpTeam Have exactly same problem!

• 
  jules (@juliawant1) reported 1 hour ago

  @cxdi55 @skytv @SkyHelpTeam I've just left sky for that exact reason and I'm now paying 25 quid a month for the same service

• 
  Rick (@ricksaints76) reported 1 hour ago

  @cxdi55 @skytv @SkyHelpTeam It’s the same with all the companies Don’t give a **** about loyal customers Tell them to stick it and watch them tell you they can reduce it for you

• 
  Kevin Bayne (@KBayne7) reported 1 hour ago

  @IamUtdballz @TouchlineX @SkySports "AC Milan is a small club"?!?! They've won the Champions League 6 times, hardly a small club? Man Yoo are only what they are because of Busby/Ferguson. You'd be nothing without them. Never read so much dross. You're well named Mr Ballz, cause that's what you talk.

• 
  Ricardo35 (@Ricardo3511) reported 1 hour ago

  @cxdi55 @skytv @SkyHelpTeam Just cancel it and move elsewhere....they only act when you cancel something and sometimes try to get you back