Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Peterhead, Preston, Glasgow, Bristol, South Shields, Oldbury, Ilford, London, Maidstone, Newquay, Derby, Paddington, Southwark, Greater London and Braintree.
| City | Problem Type | Report Time |
|---|---|---|
 Dartford |
Wi-fi | |
| Peterhead |
Total Blackout | |
| Preston |
Wi-fi | |
| Glasgow |
Internet | |
| Bristol |
Internet | |
| South Shields |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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the foylehiller 🇵🇸🇮🇪ynwa
(@didelfcdazy) reported
@SkyHelpTeam Just sort yer crap and stop ripping people off
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MisterCrisps
(@iamMisterCrisps) reported
@ben15196629 @maximus2uk @SkySports Kane and Walker were awful, everyone else was fine.
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Paul
(@paulhayward200) reported
from
Haverhill, England
@SkyHelpTeam well the good news my service is back from Sky if you can call the broadband a service. However only getting about 6 meg should be getting over 45. Utter garbage .
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Fraxinus Argilla
(@FraxinusArgilla) reported
@SkyHelpTeam broadband is down in York
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Mike Charlston
(@mikecharlston) reported
from
Witton-le-Wear, England
@SkyHelpTeam That it would still be affected by the trees. Currently the line of sight in its current location hits the very centre / bulk of the tree. The location I suggested I think at worst would clip some lower branches. I think if mounted low enough it would not hit the tree at all.
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Steve Chappell
(@schapps81) reported
@SkyHelpTeam There are issues. Your WiFi is awful. I can’t get connected to the WiFi daily & me & my wife are constantly having to turn WiFi off & use our data at home. Which is ridiculous.
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Abdulkabir Ajibola@bode4sure81@gmail.com
(@Bode4sure81gma1) reported
@DANTHEMAGPIE @SkySports Bro! Now that you are communicating with me did you come to where I'm? The answer is NO but yet we're still having a conversation.Perhaps, I'm not promoting any act of indiscipline and I will never but wat I'm trying to pass across is that why must players take a kneel to pass...
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Blue Nose Griff
(@DaveGriff20) reported
@morley_ken @SkySports Wasn't very mobile at all today. Also tho, did he get any service !?
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⚪️Ghandi was a Leeds supporter⚪️
(@remember_ghandi) reported
@KennzySaint @SkySports You're an idiot
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Jamie Evans
(@keyfordtri) reported
@SkyUK we have broadband and sky Q with 2 boxes with you. Day doesn’t go by without broadband dropping out and tv freezing or losing signal! Time to look for another provider I think. Service just not good enough!
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I Am Not A Number
(@Adrian___Harvey) reported
@___Q__ @SkySports Kane was crap. But with next to no service it’s notsurprising. I’ll stick with what I said about Sterling though, offered nothing outside of the goal.
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Dave Stone
(@Stoneyonlyone) reported
@SkyHelpTeam internet and sky go app has been absolutely terrible for well over 2 weeks now. Sick and tired of it. Don’t tell me it’s my equipment, brand new iPad. If it’s equipment is yours that’s the problem. Many peoples locally saying the same thing. Please fix it, quickly.
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Valya Braakensiek
(@VBraakensiek) reported
@SkyHelpTeam Yes i have which didn’t work. You’ve tweeted 5h that there were issues in Tonbridge area. Looking for an update when would that be fixed?
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Jonathan
(@Jonathan500000) reported
@SkyHelpTeam @Ofcom @dawes_melanie Why Internet Connections On Sky Boxes Etc Keep Going Down Suddenly U Need To Fix This Issue
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Bruce Tait
(@taity1872) reported
Can't believe how selfish and ignorant @SkyHelpTeam @SkyUK customer service is, not only that their operators also lie, @SkyUK are bullies and driven by greed, they hide behind words such as a duty of care but would rather put a family into hardship by restricting 1/2
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Stephen Willford
(@swillford) reported
@SkyHelpTeam since we’ve got this new and improved sky router the internet has been absolutely terrible! What’s going on??????
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Tiffany Gee
(@TiffanyLeroux10) reported
@profpopcorn @SkyUK Same here,customer since 1989, even before it became BskyB
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DCUK
(@caplan511) reported
@SkyHelpTeam Every time I've done this it's reported no issues. However, the download speed has barely broken 28mbps despite being under a 43mbps guarantee. It is because of this I'll be ending my contract in 3 months when it's due.
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R.M
(@mrsteadyhands) reported
@SkySports **** boring game
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Steve Chappell
(@schapps81) reported
@SkyHelpTeam I have, but the WiFi is dreadful. We are constantly having to disconnect our phones to the WiFi as it’s awful. Plus our other box that works through WiFi struggles to connect.
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Valya Braakensiek
(@VBraakensiek) reported
@SkyHelpTeam when will the issue in Tonbridge area going to be fixed??
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LeCol
(@LeeCole20114602) reported
@SkyHelpTeam Are there technical issues going on in the KT8 area?
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MarkBaldwinuk73
(@markgooner73uk) reported
@SkyHelpTeam shocking connectivity between my boxes, missed more of the football than I have seen today. Not bad for £130 a month.......
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Sophia Popplewell
(@SophiaPopplewe3) reported
@SkySports Not bad.
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Jamie Evans
(@keyfordtri) reported
@SkyHelpTeam Yes done all of that so many times. Service just not fit for what is advertised! Waiting for end of contract to try else where! Had enough!
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karl ciccone
(@karlciccone) reported
@SkyHelpTeam I've tried following the steps but got nowhere. My screen still says no signal. My Sky is not connected to broadband because I don't have broadband.
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Eddie Clarkson
(@Eddiec1) reported
@SkySports Phillips starred, Trippier struggled, because he’s not a left back and is playing out of position. I also though Sterling was poor and Kane was off the pace
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Lisa January
(@dragonlovingLFC) reported
@Travel_Chaos @SkyHelpTeam @virginmedia are the same. Had a complaint raised in January, still not sorted
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#FBPE 🔶 WhoDoUCareAbout?
(@LearnGreekLang) reported
@SkyUK Please fix skygo
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Graham Bishop
(@grahambishop05) reported
@SkyHelpTeam hi there, every time I try to watch discovery+, netflix or any of the other external apps on skyQ I get a black screen and have to use the home button to get the menu back. I'm new to skyQ so I'm unsure as to what the problem could be. Any help is greatly appreciated