Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 04: Problems at Sky
Sky is having issues since 08:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (60%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Gillingham, Hammersmith, Southwark, Cardiff, London, Edinburgh, Basildon, Hackney, Oldham, City of Westminster, Islington, Dublin, Rotherham, Gosport and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 Gillingham |
Internet | |
| Hammersmith |
Wi-fi | |
| Southwark |
Internet | |
| Hammersmith |
Internet | |
| Cardiff |
TV | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Andy
(@AndyP1693) reported
@FMTeamGuide @johnym2121 @SkySports That’s for issues from years ago. Absolutely zero relevance to what we spend right now. We’ve been self sufficient for 4-5 years but I knows easier for rivals to scream ‘FFP, oil money cheats’ than to just accept we’re better than their club 👍🏻
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chartee
(@charteezac) reported
@SkyHelpTeam please can you confirm if broadband has been affected due to ongoing road works on b31 4pj. Internet has gone down
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springadorablereef
(@Reefyroostar) reported
@SkyHelpTeam is anyone available to help please ,I've been waiting over a month for someone to get back to me after they've bungled my billing and account yet again
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Ryan Horn
(@RyanHorn333) reported
@SkyHelpTeam I understand that but you have left literally crying because she can't sit down and watch TV on her TV.
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MJN
(@Mellytzer) reported
@SkySports You're built stupid.
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Armed Forces Spurs Official Supporters Club
(@AF_Spurs_OSC) reported
@simoncgray @SkySports It's such a deliberate omission, given its location you can't help but feel that it's so disrespectful towards Spurs.
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MR
(@marliamme) reported
@SkySports SkySports really gone down the pan hasn't it
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Zoë Lee 💙
(@leezoe44) reported
@SkyHelpTeam 004959899477, 01215313175 these have been happening for weeks claim to be about my broadband being slow or for a sky delivery then gives me a parcel number that doesn’t exist I even had one woman get aggressive when I told her I would check with sky
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Cheryl Charlton
(@violetanddarcy) reported
@SkyHelpTeam It is Sky Q the issue is with
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decftm
(@decftm) reported
@SkySports What a ******* joke the worlds going mad with all this ****
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Ibrahim Kamal
(@ibrahimkamal_52) reported
@Reefyroostar @SkyHelpTeam I thought it was one of the clickbait when I saw a endorsement of Unihackspyyy, but I was down so bad I needed to get access to my account so I reached them and to my surprise they helped me regain access without stress
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🔴⚪️
(@___13245) reported
@100evS @SkySports I support the same team as you lol. But United do the same as city. Chelsea aswell. No one bats an eyelid but when city do it everyone cries.
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Gavin Rouse 💙
(@_InfamousGRouse) reported
@SkyHelpTeam Hi, are there any reports of internet problems in the Guildford area? Was working briefly this morning but now my router can't connect. Just keeps flashing amber.
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techsolutions21uk
(@tsolutions21uk) reported
from
Wibsey, England
@SkyHelpTeam hi Sky, I am a new customer who can't get any on demand content including boxsets. Apparently its a known issue and I've been passed from pillar to post regarding the issue, it was logged multiple times but issue still present and on one is giving me any updates!
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Amanda Hunt
(@AmandaH4111) reported
@Reefyroostar @SkyHelpTeam I thought it was one of the clickbait when I saw a endorsement of Unihackspyyy, but I was down so bad I needed to get access to my account so I reached them and to my surprise they helped me regain access without stress
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Cheryl Charlton
(@violetanddarcy) reported
@SkyUK how do I get to speak to someone? Half my channels have no signal, done all the trouble shooting and my bills have gone up £20 a month to add insult to injury! I’m trying to resolve it but not able to speak to anyone is shocking service really.
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Bryan Crute
(@busterforever) reported
@Cullercoats11 @SkySports @btsport Did the same some time back. Wont make a difference but I felt better doing it. Like many I also told the poor lass on the phone why, dont thing she got it though.
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EnglishP4Tri0t
(@ETri0t) reported
@SkySports More baffling nonsense from the authoritarian clowns down under.
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paulie m
(@paulmichaelmorg) reported
@QuintinRSA @SkySports I pay well over £100 a month for sky+ and I can't even comment on a tweet without being censored because it goes against your race baiting bollocks ... you can go **** yourselves,I'm cancelling when I finish work
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Becka
(@beckaDing) reported
@SkyHelpTeam is your website down? Been trying allll morning and it just is not working
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Harobed
(@dinnae_ken) reported
@SkyHelpTeam @PkwYorks I am having same problem. Don’t want to speak to an agent, just want the option to browse online and see if I want to add anything. Last changes was feb 18 when I got SkyQ and it shows that hub is still on order (though it was actually delivered), not sure if that causes issues?
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Scoot
(@5C00T) reported
@SkySports ****, if i had a billion pounds to help me do my job, i wouldn't be complaining either.
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Easy*
(@easystrider71) reported
@SkySports This sort of thing distracts from real issues. It's misguided and causes damage to the important stuff that really needs addressing.
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NathanLewis
(@NathanL68388590) reported
@Reddmanx @SkySports Apart from the Washington NFL team from people that don't give a **** about NFL.
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Lauren Stevenson
(@laurenemma29) reported
@SkyUK Hi, our broadband went down last night and now our mobile phone network is down! Can someone please look into this ASAP!
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kevin
(@KevinBonnick) reported
@SkyHelpTeam thanks sky! My broadband cuts out half way through and important teems meeting! Your service really is rubbish
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Banky
(@bankyredch) reported
@BenMadd08760817 @SkySports Have a word with ur fellow whites with ‘savior’ complex to stop this madness. Cos I promise u no black person is offended by this ****.
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Hugo Zuckerdich
(@1974wastheyear) reported
@SkySports Poor Leeds. NoLillywhites. No whites marching in, Persil will no longer be able to offer whiter than white washes, The Ashes can no longer be a whitewash. I'd like to remove the term black and white photo as it implies the colour black is superior to white.
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Robbbbieeeee
(@robbbbieeeee) reported
@SkySports So let's get this right !!! Its OK to call yourselves all blacks but apparently not all whites ??? Nothing to do with diversity just the colour of the shirts . Wtf is it coming to
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springadorablereef
(@Reefyroostar) reported
@SkyHelpTeam been waiting a month for them to get back to me, this morning they sent an email saying they'd be in touch within the hour, that was over 4 hours ago. I'm a platinum VIP member,with Sky since it began, if you can't be bothered to help I'll just cancel my account, so sick of this