Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 14: Problems at Sky
Sky is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Treharris, London, Leeds, Witney, Hounslow, Islington, City of Westminster, Bicester, Manchester, Stoke-on-Trent, Maidenhead, Newham, Newport, Hook and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Treharris |
Internet | |
| London |
Internet | |
| Leeds |
Internet | |
| London |
Wi-fi | |
| Witney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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andy elder
(@jakksbar) reported
@SkyHelpTeam Thanks but you make you’re site so difficult for people’s that want to cancel it’s appalling service
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Yuk-Fong Wong
(@YukFongWong1) reported
@SkyHelpTeam My youngest keeps dropping the control accidentally and the back is broken off it won’t stay on
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Paul
(@8gzd8k76nM) reported
@nednedp @SkyHelpTeam Its a domestic broadband product therefore any faults are fixed under a domestic SLA. So if you are relying on it for work you either need to get into the office when its down or you need to pay for a business line that has the relevant SLA
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Mark Bennett
(@markbenn68) reported
@SkyHelpTeam In line with @ofcom regs I should be able to cancel within ten mins. The agrovation and bad service is ridiculous. #poorservice
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Ross Donald
(@RossDon89682592) reported
@SkyHelpTeam Hi, I was wondering if you could help me with an order I expected to arrive today but can't seem to track.
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Louise
(@lunabelle321) reported
@SkyHelpTeam hello I need to speak to someone about a charge for not returning equipment I’ve tried twice to call but unfortunately the agents haven’t understood my query can I get any help another way please?
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Griizzly 🥀
(@GriizzIy) reported
@SkyHelpTeam Your fiber internet is the worst thing iv ever seen in my life, Dial up was faster. You have the audacity to charge me for "FIBER" and I would be lucky to get a 4 upload.
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Jon W
(@wooldridge21) reported
@SkyHelpTeam what is this fake 4g and 5g mobile data you’re giving me? Completely useless service I’m paying for 🤯
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Paul
(@8gzd8k76nM) reported
@rentals_cannes @SkyHelpTeam You're the one that runs a business on a domestic service and are then shocked that the faults and subsequent compensation are governed by the domestic SLA that is set out by Ofcom? Get in the bin you melon - not a very good advert for your brand isn't it
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dw
(@dw_rarr) reported
@SkyUK @SkyHelpTeam never understood why it's hard to get in touch with someone for a better deal. 90+ a month is just robbing, yes that's what mine just hit if @threeuk can deal with renewals online why can sky?
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Simone Danelle
(@Simone_33567) reported
@SkyHelpTeam It’s the lack of any kind of communication from Sky that’s surprising, even an email acknowledging that we’re not receiving the service we are paying for! It should also not be down to me to contact the broadband team for a credit for loss of service. It should be Sky doing that
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Gavin Williams
(@GavWilliams147) reported
@SkyHelpTeam I haven’t got Sky Q, surely the issue is with the Sky+ app?
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Michal Bylicki
(@BylickiMichal) reported
@HawkwellGreenU7 @SpursOfficial #Redknapp you liar why Adebayor was suspended if you allowed to do that? You allowed to provoke Spurs supporters but nor Arsenal? @SkySports is so biased against Spurs. Every Tottenham fan should cancel your subscription
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Aldo
(@AldoRFC55) reported
@BernieSpofforth I await @SkyUK to cancel @GameOfThrones for using the same words.
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Yuk-Fong Wong
(@YukFongWong1) reported
@SkyHelpTeam How can I get hold of another sky Q control please mine is broken
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Mark Bennett
(@markbenn68) reported
@SkyHelpTeam I should not have to spend hours running around to cancel my contract. After 20 years it’s disgusting treatment. @ofcom #disgusting
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MerchBeca 🏴
(@netty201) reported
@SkyHelpTeam @OpenreachHelp how do I make a complaint about openreach? Sky tell me to complain directly, but no option on openreach website
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Viridian Skies
(@ViridianHart) reported
@SkyHelpTeam Waiting for yourselves to sort out an outage issue since last week on 11 Jan..
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idkjustlooking.
(@notlookinggood_) reported
@1Downsy1 @SkySports I was on my phone at the time didn’t realize it was 0-1 until 5 minutes after. He’s horrible !
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Cannes Apartments (Clayton Haste)
(@rentals_cannes) reported
@SkyHelpTeam 2/2 : I will cancel every service (TV, Phone, BB) Plus my monthly DD.
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Steve Passmoor
(@Junkenstein72) reported
@NUFC_Exiles @SkySports MOTM Botman, with a 7, but Diop gets an 8 WTF?
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Adey
(@PaulaAdey) reported
@SkyHelpTeam What's the latest on the broadband outage in Shrivenham area?
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andy elder
(@jakksbar) reported
@SkyHelpTeam what’s best number to call to cancel contract please, chat failed as it seems some password set up years ago which nobody knows!
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New SP Adventurer
(@new_sp_gamer) reported
@SkyHelpTeam same thing it always says. that everything is fine. problem is, it isn't. i have issues with my wifi AND mobile signal ... phone can say it has 4g but still fail to load. i have had a replacement sim already. and on an S22 Ultra, i shouldn't have any issues with speeds
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Sharon Gibson
(@Shar0nGibs0n) reported
@SkyHelpTeam could you help me with activation of paramount + qr code won't work and the app is telling me to link to sky! Thanks
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Gavin Williams
(@GavWilliams147) reported
@SkyHelpTeam It is connected, has been for years. The issue is when trying to record remotely, BBC2HD is not an option, BBC1HD is. I can choose 102, but as I’ve said that just records BBC2. I can’t see how the issue is not with the App!
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Lynette Coleman
(@lynette_coleman) reported
@SkyHelpTeam I’m aware that the technical experts deal with speed issues but your team has failed to explain why my account has been changed to a miserable 3mbps - regardless of what I’m actually receiving. I’m asking you again to explain that.
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Mrs Flack
(@AJStarz) reported
Why can you never talk to an actual person @SkyHelpTeam so frustrating!!!
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Ultimo
(@dulynroberts22) reported
@SkySportsWSL @SkySports Shame the mens team are ****
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★●☆○ 𝕽𝖆𝖛𝖊𝖓 𝕸𝖔𝖔𝖓 ★●☆○
(@CountessLola70) reported
@SkyUK Can you help me? I am down to £25 in my account and you are talking £85 on 23rd. I want to change my day I pay till the end of the month when I get paid?