Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (47%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Birmingham, Derby, Luton, Gosport, Hackney, Wednesbury, Croydon, Hammersmith, Wisbech, Carlisle, Bury, Halifax, Liverpool and Rhyl.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Birmingham |
TV | |
| Derby |
TV | |
| Luton |
Internet | |
| London |
Wi-fi | |
| Gosport |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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t a z z i
(@CurlyTazzi) reported
The customer service from Sky is abysmal! @SkyHelpTeam Nothing ever gets resolved without jumping from one dept to another. The ridiculous waiting times and then their systems will be down and no one bothers to call back even after requesting. Appalling stuff!
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Nick
(@_nicks_tweets) reported
@SkyHelpTeam why does the now app not support Picture in Picture. I like having something on in the background while working. Is there a reason you don’t? Licensing? Seriously what possible justification is there.
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Fi Monteith-Preston
(@FionaMonteith) reported
@SkyHelpTeam 1/2 just spoke to a team member about another issue & he said as I am a long standing customer, he would give me free 1 month access to Paramount & 2 free Netflix months. No mention of future subscription etc. I now see he has missold me Cinema & Netflix future pack
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WFPB
(@mrWFPB) reported
.@SkyHelpTeam it's truly REALLY hard to speak to a human. Please reply. When trying to log in online why was I asked to register with sky ID - I don't get it. I want to cancel my sky insurance please.
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JQL
(@jordanql7) reported
@SkyHelpTeam I'm trying to cancel my subscription and have been waiting in a "queue for a loyalty expert" for over 3 hours now. Can you please help me cancel this asap?
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Rupert wilson
(@Oxfordite) reported
@SkyHelpTeam What magical language does your vulnerable, elderly customer need to use to see you ask @WeAreOpenreach investigate the issue? He has tried with you. You have thus far done a line test. Please get professional help so you comprehend this issue: line ok, incoming call no ring..?
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asum izak
(@yrubswed) reported
@CurlyTazzi @SkyHelpTeam Sky is the limit. You never have the same experience twice
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jacktoresen
(@jacktoresen1) reported
@SkyHelpTeam hi there, yesterday I tried to create a Paramount+ account and despite an email being received that the account is live, I can't access any content. Also cannot change my password because no emails are being sent for me to do so, anyway I can get help? Thanks
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Amanda Bail
(@1scrummymummy) reported
@SkyHelpTeam They don’t let me speak to them. That’s the problem. And so it goes on… it’s all automated. Nobody can transfer me
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Matty
(@livingdeadmatty) reported
@SkyHelpTeam No I haven’t, I did have trouble with the sim activation as it said that I already had one linked so had to call and they said it was an error in the system.
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Tony
(@Tonysmini) reported
@Oxfordite @SkyHelpTeam Does it answer if you ring it from a mobile then pick up the handset? Make sure the phone isn’t muted, the ring volume isn’t turned down, then try another handset.
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Tony
(@Tonysmini) reported
@Charliepops1982 @SkyHelpTeam Have a look outside, see how the neighbours are fed, from a pole or underground? Ask one where their sockets are. Any plastic capping by the door or down the side of the house? How old is the house?
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Tony
(@Tonysmini) reported
@Charliepops1982 @SkyHelpTeam Do you have a socket anywhere in the house already? If you do, it may be booked as a remote start rather than an engineer visit, you just unbox your kit, plug it in and wait until midnight for your service to switch on.
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Amanda Bail
(@1scrummymummy) reported
@SkyHelpTeam They also disconnected the entire service 3 times as a result of the Sky card switching with the new box supposedly arriving with the engineer. It’s been a bloody shambles from start to finish l.
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GanglyGoat Games
(@GoatGangly) reported
@SkyHelpTeam However checking on callofduty website it says I have already redeemed a code so it looks like call of duty or battlenet problem.
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David Edwards
(@EdwardsDT) reported
@SkyHelpTeam Engineer cancelled without notification. I've wasted time off work waiting around for nothing. I've been given a month's free broadband as compensation but TBH I've only been with Sky for 2 months and am very unhappy with the broadband reliability and the poor customer service.
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Kumar Adhyan
(@kumar_adhyan) reported
The @StarSportsIndia team for cricket match is very bad perhaps the worst. The host has no good knowledge. They just hero worship some Indian players, don't ask good questions and keep on dramatizing unnecessarily. Learn something from @SkySports they are the best.
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Chemile
(@CHEMILE) reported
@clayhallqt @SkyUK @SkyHelpTeam Same here no internet since Wednesday and no one at customer services knows when it will be working
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Matty
(@livingdeadmatty) reported
@SkyHelpTeam New customer, only activated the sim last night.
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WFPB
(@mrWFPB) reported
@SkyHelpTeam Ok, what about this sky ID weirdness? Made me complete new sign in stuff which is weird.
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Darren Warner
(@darren_warner) reported
@SkyHelpTeam why after 5 weeks of planning prior a move do I have no broadband. Supposed to be activated. Cannot wait to ditch your shoddy service in 5 months
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Mum2ks
(@mum2ks) reported
@SkyUK I have been a customer for over 15 years basic sky channels and now paying £31. My father only watches one channel. How can i get this reduced not fair when new customers are getting more for less!!
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Richard Snowden
(@richsnowd) reported
@SkyHelpTeam Still down, this is more than 24 hours. When do we escalate this?
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magus
(@urfeNicholas) reported
@SkyHelpTeam #ineedhelp broadband connection has been down for 2 days in Chislehurst BR7
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Mark Pegler
(@mpegs) reported
@SkyHelpTeam we are trying to set up a new Sky broadband subscription but continually get a ‘unfortunately we cannot process your request online right now’ message. Same for 3 days. Pls help.
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Shaun Clark
(@clark67756) reported
@SkyHelpTeam Please sort Sky Q out, the recordings are all over the place, the recordings are not stacking in the correct order, and also thumbnails are missing on the recordings. I am paying £75 a month, for this? it's a joke. I am not the only one having this issue it seems. Sort it out.
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Rupert wilson
(@Oxfordite) reported
@SkyHelpTeam You are giving me the run around.. you don’t need the customer here to confirm whether such a fault can be an exchange fault.. nor to state what magic language the customer needs to use to get actual escalation/solution of the line fault.
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Anthony Bibby
(@Bibby8Anthony) reported
@J_Barlow97 @SkySports support the big 6, and try to stifle the rest. That's why I wont subsribe to their sports packages and get chipped boxes and sticks to view.
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Jill Horsfall CPD
(@jillhorsfallCPD) reported
@BandageQueen @virginmedia This is definitely putting me off Virgin media! @SkyUK are just as bad - Theyv cancelled my broadband order for like the 4th time and now won’t honour the date I had booked to have it installed.
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Crypto_gringo
(@Officialgringos) reported
@SkySports watching the 3rd T20I Pakistan vs England and you guys forget to put the score bar on. I have no idea what the score is or how many overs are bowled. Fix it pls.