Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Paddington, Hammersmith, Dublin, Cardigan, South Benfleet, Southwark, Hackney, Sevenoaks, Coventry, Birmingham, London, Manchester, Blackburn, Bracknell and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Paddington |
Wi-fi | |
| Hammersmith |
Internet | |
 Dublin |
Internet | |
| Cardigan |
Phone | |
| South Benfleet |
TV | |
| Dublin |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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9 9 9
(@The999Wrld) reported
@SkySports Tottenham need to take notes. Buying trophies could solve a few of their problems
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Nick Donoghue
(@nickthedon1986) reported
@SkySports Take the money then make a complaint?
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Lhotte
(@Lhotte_x) reported
@SkyUK Hi I need help please - my new phone turned up Tuesday and the SIM didn’t work I ordered a replacement but as I transferred my number I can’t call to see if another is on the way as I have no calling device just internet...
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Carlos Peers
(@carlos_peers) reported
@zufariblue @SkySports Yer I agree we were poor, but city only managed a draw 🥴, Huge luck , hmm , would you have been saying that had the Chelsea game been different? Blaming it on the 7 we lost to covid? I doubt it. Chin a game , turn up for training the next day..... sound. Have a day off 🤨👍
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Chris
(@carmadchris) reported
@CatLadyLaura8 @SkyUK Urm, they came to mine in a lockdown and came in, open reach initially (issues with broadband) and then to install sky - the second one, Early December- might be worth talking to them
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Jayne P Page
(@jayne_page) reported
@SkyHelpTeam I had a visit from an openreach engineer to upgrade my internet but there is a problem
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KB
(@klassic_kb) reported
@goldfarbtom88 @hamisharnold @SkySports Should we ban tackling too? Ban marking players in the box from corners? Standing in a wall from free kicks? Stupid to just care about celebrations.
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Crossy
(@crossy33) reported
*******, the 4th phone call to @SkyHelpTeam in under a week where it’ll be an hour of my life I won’t get back. The worst customer service of any company I have the misfortune of having to deal with. Can’t wait to leave them
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Neil Murphy
(@neilmurphy1987) reported
@SkyHelpTeam there should be an engineer booked in today as I have been told by sky yesterday when i reported the issue.
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Jamie
(@JW1698) reported
@SkyHelpTeam the phone call came, so say he has to wait and week and can no longer have his landline number that he’s had for 30 years! Sky used to have great service. WTF happened! No wonder the boss is leaving
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Rachael
(@RachRus) reported
@carlnorwich @SkyUK Yep we do but it can be intermittent. I could be in the living room and it’s fine, I’ll then go in the kitchen and it slows right down or just stops working
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Ryan
(@jovicooper2011) reported
@SkyUK I get why it's for people without a voice remote. But at least give poor people stuck with the awful voice remote with the touch controls a chance to upgrade for a reduced fee. You must realize how bad it is.
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north london is 🔴
(@comeonarsenal23) reported
@PaulMorris7777 @SkySports And? I dont have a problem with black players 🤪
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Chris Aitken
(@GingerPrinceHaz) reported
@SkyUK I'm a SkyQ customer without a voice remote, meet the criteria, t&c's, etc but not appearing in my SkyVIP.
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Wendy Chandler
(@BendyOlive) reported
@SkyHelpTeam Hi, is there a connection problems with the internet today? I have been thrown out twice and the second time has been over 30 minutes. I need the internet for work...
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Paulie cronin
(@mrnowaffle) reported
@B_mitch20 @SkySports Equal pay is a rubbish arguement. The male game brings in the money. With due respect I wouldnt pay to watch a female match. I just find it slow but equal pay and rights in international football is a very just cause. The idea of a coin toss is an embarrassment to any sport.
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loz
(@loz71033091) reported
@tomritchiemcfc @SkySports You just know they cant help themselves Anything negative drip drip drip But there's no bias
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🙆♂️ 93 : 20
(@chrisSw31332053) reported
@SkySports Ffs why use man city players? **** off sky
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Chris
(@carmadchris) reported
@CatLadyLaura8 @SkyUK Thats pants, they made me open the windows and freeze, was desperate, no mobile signal here (all of 3 miles from the town centre) so no broadband and no sky, went back to terrestrial 😱 #1stworldproblems Good luck 🤞🏼
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Gazza
(@kunsbannedhair) reported
@SkySports Oh **** off @PFA if you deem it safe to be on the same pitch then they have no comebacks.
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Mark Gennoe 💙
(@SprkyMrky) reported
@SkyHelpTeam It keeps dropping connection for no apparent reason. I’ve turned the router and off. Have there been issues this morning?
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Alison
(@alison_mps) reported
@SkyHelpTeam Thanks for getting back to me, have already looked at this earlier, and the posts where someone has had the same issue as me. Will try again with making phone calls in the hope I get to speak to someone.
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ᵇᵗˢ ⟭⟬ Tracey⁷⟬⟭
(@TraceyA94) reported
@SkyHelpTeam No broadband and your stupid checks are saying they are experiencing problems and can’t help. Wtf is going on, literally paying you for nothing!! Paisley, Scotland in case you’re interested in actually having cust service do something!
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The Broken Nerd
(@MiloMil67239093) reported
@SkyHelpTeam Well the fact I can’t get a signal and use my phone, it’s a no brainer!
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Louise Bibb🌸
(@LouiseBibbx) reported
@SkyHelpTeam Hi! My nan is looking to cancel her subscription but cant get through on the phone, cant do it on internet either? So how is she supposed to do this?
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Kate Ellis
(@Katieums) reported
@SkyHelpTeam Hello! I’ve been having terrible WiFi and landline issues for weeks now. I’ve tried calling Sky and the technical line number doesn’t work, and I’ve tried going online but the web page to book an engineer won’t load. How can I speak to someone?
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DigiFazz
(@DigiFazz) reported
@SkySports What? City? Purchasing things? Never.
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Philip McKinnell
(@PhilipMckinnell) reported
@SkyHelpTeam 5th day of no internet. Repeat problem, should be done in 72 hours. Cant wfh. What is going on?
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William Agnew
(@willsagnew) reported
@SkyHelpTeam Thanks @SkyHelpTeam at least you reply to my tweet. Still waiting for @virginmedia to reply with what they are going to do to fix it.
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J A D E ✨
(@jaydeefyfe) reported
@SkyHelpTeam Hi i need someone to contact me ASAP. I ordered sky broadband & tv yesterday for my new home. Due to be installed in few weeks time... yet had a email and text today 24 hours later to say there’s an issue and they can’t do it?