Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 09: Problems at Sky
Sky is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (15%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Glasgow, Hampstead, Dublin, Aberlour, Oldbury, Cork, Bath, Cupar, Belfast, Rotherham, Thetford, Swindon, London, Newton Aycliffe and Cople.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Hampstead |
Wi-fi | |
 Dublin |
Total Blackout | |
| Aberlour |
TV | |
| Oldbury |
Internet | |
| Glasgow |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Cheryl Webb
(@CherylpWebb) reported
@SkyHelpTeam internet down in MK8. The link that has been posted on others tweets says no known issues in my area, but it does when I click through to test connection?
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Tom Brown ن ✊🏻🇪🇺🏴🇬🇧🇿🇦🇳🇦🕷
(@itomb) reported
@SkyHelpTeam hi Eurosport channels states there is no satellite signal. All@other channels appear to be working and Euro Sport has worked fine even this morning.
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Becomingmissmcc
(@becomingmissmcc) reported
@SkyHelpTeam Will all sky members who have experienced this outage be receiving a refund for today?
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Mean Machine on 4!
(@SolidGoldCEO) reported
@SkyHelpTeam @mwright1992 This is not true, you've got multiple people from Milton Keynes saying they've lost their broadband. Your site also says there's an outage. Please can you find out some information and let us know.
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JH
(@JH10925582) reported
@SkyHelpTeam How is troubleshooting my box going to fix a widespread outage? That’s your problem, hence why I asked for an ETA for the fix. I was a network engineer for 3 years I’m not an idiot, your engineers should already be on the case, how long? Thanks
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JH
(@JH10925582) reported
@SkyHelpTeam Can I get an ETA on the fix for widespread outage for Bath? BA1 and BA2 are reportedly down.
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Tammy Haughton
(@TammyCHaughton) reported
@mwright1992 @SkyHelpTeam @zoee1973 I’m also having problems in Milton Keynes (MK13), so there’s definitely an outage here.
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Rhino
(@sunnyrhino) reported
@SkyHelpTeam hi there no internet in SW London area - have tried following guide online but still not working, any idea why? Thanks
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Cheryl Webb
(@CherylpWebb) reported
@SkyHelpTeam No it’s says there are no known issues, but when I select ‘test my broadband connection’ it says there is an outage in my area. A message does pop up on account and local area, but it’s gone too fast to read.
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Mark
(@kramjm1977) reported
@ongchett @SkySports take a look at Damsgaard dive early on on the tournament... They all do it mate... just you seem to have an issue when it’s an English player plus some of the Danes were going down very easily yesterday...diving isn’t right but it happens..
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Kirsty G
(@KirstyLGibbs87) reported
@SkyHelpTeam interest is down. All it says is problem in area sorry for any inconvenienced caused. Well when is this going to be fixed!
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Laura James
(@L_K_J) reported
@SkyHelpTeam trying to set up a new booster for the wifi and it’s not working. Cant get past the automated messages to speak to someone, please help
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Gemma Masters
(@GemmaMasters3) reported
@SkyHelpTeam Thanks - it says there's an outage in my area but on status update it says no issues in my area?
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Eileen Schulz
(@eileenmullane01) reported
@SkyUK I registered but data has never been added
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Susan Woodhams
(@SusieFloozie) reported
Hey @SkyHelpTeam @SkyUK any reason why the entire system appears to be down in my village?
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TeaWolfJames
(@twoemjames) reported
@SkyHelpTeam There are issues in my area. It is showing as issues in my area. I’m just trying to understand why both broadband and 4G would go down. Usually it’s just one of them.
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MKCouncilStopTheCarNoise
(@CouncilMk) reported
@RS_MK @SkyHelpTeam I have performed all of the checks as well and my broadband still isn't working. I am in Milton Keynes. Funny that I have to pay £15 for an engineer because free slots don't include evenings and weekends. I already pay for this service, that takes the cake.
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Rhino
(@sunnyrhino) reported
@SkyHelpTeam Yes says problem with connection - I've tried all the steps but not back
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Rob Spenceley
(@RS_MK) reported
@SkyHelpTeam I’ve done all the checks and have seen other posts to suggest there is an outage in Milton Keynes.
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Anna 🐝🔴⚽️🏴
(@4shaann) reported
@adhokshajkul11 @SkySports @England Why ******** are you tagging me? Stop holding all English fans responsible for the actions of one idiot. We all think he’s an idiot, move on and stop tagging me in crap. I get enough **** notifications
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Annette
(@annettemarsden) reported
@SkyUK No private message. let’s let everyone see how bad you are Many problems with connectivity Hours on phone today. No tv from mini boxes since she ‘sorted the problem’ got to wait for 2 weeks to an engineer!! 2 weeks after you have messed it up!
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Purpleparrotuk
(@purpleparrotuk) reported
@SkyHelpTeam Yep. Known problem in my area.
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Dave Smith
(@pafcdave2020) reported
@SkyHelpTeam is there an outage in the PL4 area of Plymouth? I’m having problems connecting
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Mean Machine on 4!
(@SolidGoldCEO) reported
@SkyHelpTeam No it isn't. Says there's an outage, but doesn't say why, what's being done or how long it will take to sort.
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nerdcubedfrench | Albie
(@totallynotJBG) reported
@SkyHelpTeam fix the internet
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Rob Julian
(@Stompe180) reported
@SkyHelpTeam As your are sky help team. I don't have time or patience to be doing this every other day
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James Murray
(@TheMurray83) reported
@SkyHelpTeam Really…..joke of a company. Have a look again and at the hundreds of people on twitter asking about the same problem!
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Purpleparrotuk
(@purpleparrotuk) reported
@skyuk internet down all over Milton Keynes. Is there a network problem?
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simonfield2002@gmail.com
(@simone10232) reported
@SkySports Sterling spends his life diving in football.cheat and not worthy of top.what a bad example of a role model,teaching kids of football how to cheat
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MKCouncilStopTheCarNoise
(@CouncilMk) reported
@RS_MK @SkyHelpTeam Thanks Rob, when I tried it a few minutes ago it said there wasn't a problem. Time to cancel that £15 engineer visit.