Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (55%)
• Wi-fi (18%)
• TV (15%)
• Total Blackout (6%)
• Phone (4%)
• E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: London, Ilkeston, West Bromwich, Glasgow, Waterlooville, Dundee, Southwark, Welling, Morecambe, Blackburn, Canvey Island, City of Westminster, Manchester, Newcastle upon Tyne, and Derby.

City	Problem Type	Report Time
London	Wi-fi	53 minutes ago
Ilkeston	Phone	2 hours ago
West Bromwich	Total Blackout	3 hours ago
Glasgow	Wi-fi	3 hours ago
London	Internet	5 hours ago
Waterlooville	TV	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jon Braz (@JBAfc73) reported 8 minutes ago

  @Arsenal Absolute disgrace. @SkySports proving once again they don't give a **** about fans! Do us all a favour and get out of our sport!

• 
  Eazy CFC (@eazyCFC) reported 10 minutes ago

  Joao Pedro: "We support the leaders [in the team]. We always talk to each other to find a way to win games. Last week we won against Leeds, this week it didn't happen, we need to find a way to win." (@SkySports)

• 
  nosmh (@nosmh) reported 11 minutes ago

  @RoyAllenFSW @AppleTV @F1 They have no clue what they are doing. Meanwhile they also cannot seem to figure out their HDR10+ encoding, so I watched the SkySports feed (on AppleTV) instead of their broadcast and was quite happy. Well, other than being disappointed they ran the feed in a much lower resolution than their main broadcast.

• 
  RugbyLeagueonTV.com (@rugbyleagueontv) reported 11 minutes ago

  . @SkyHelpTeam Sky Sports + blank screen on Catalans v Leigh. Not good enough. It's about time you provided a proper streaming service then this glorified red button.

• 
  AVFCBADAMAN (@DanOAvfc) reported 12 minutes ago

  Shocking performance by Unai Emery Can't even blame the team for this they are asked to play this crappy way Worst 45 ever under Unai @ga11agbon #AVFC #TALKSPORT #SKYSPORTS Real Madrid would really want this? Doubt it @FabrizioRomano

• 
  Johnny Reb (@endthebeeb) reported 14 minutes ago

  @SkySports What's with the stupid music drowning out the presenter?

• 
  Chels HQ (@Chels_HQ) reported 14 minutes ago

  Callum McFarlane: "I don't think we lacked effort and commitment. We got into some good situations in the second half, it wasn't down to a lack of effort." (@SkySports)

• 
  John evans (@John_evans21) reported 23 minutes ago

  @nffckez @SkySports @SkySportsPL Ah thats **** then, considering how much you have to pay for even just the one chanel its very poor.

• 
  JJ Jones (@TruckerBaron) reported 23 minutes ago

  SkySports app is soooo bad.. try to read the commentary on a game and no matter how hard you try it flicks over to either the line ups or the stats... so ****!!

• 
  christian (@Chris_dreamX) reported 23 minutes ago

  @spfl @SkySports Scrap the poor VAR

• 
  Abs (@absdeakin) reported 25 minutes ago

  @SkyHelpTeam I’ve been sent an email to say debt collectors are going to be sent as I didn’t send a box back. I was told on the phone the charge would be waived because of my traumatic exceptional circumstances. Please help

• 
  Dave (@Dave63407796) reported 27 minutes ago

  @SkySports Do people actually pay for this garbage

• 
  SH (@stustuy) reported 29 minutes ago

  @RangersFC @SkySports Unfortunately for Rangers after the **** show last week, they need to get beat today because if Celtic win the league they might as well fold the club. Again.

• 
  Andrew Healey (@andhealey) reported 29 minutes ago

  @SkyHelpTeam great Sky Stream goes down and miss the end of the football. Now have “there is a technical fault. Please try again later” can you sort it out please.

• 
  John Mack (Mack) (@john_mack1974) reported 30 minutes ago

  Good evening @SkyHelpTeam so you’ve cut my mobile plan and I can’t find out why . Come on folks where’s support for this with accessibility team

• 
  Kris Johnson (@Kris_Johnson1) reported 30 minutes ago

  @SkySports #skysports Don't ever do that again you hoofwanking bunglecunts !! Midmatch interview !?? Wtf are you doing ?? Stop with your **** !!

• 
  Jakatta73🏴󠁧󠁢󠁥󠁮󠁧󠁿 ✝️ 🇬🇧 (@jakatta73) reported 31 minutes ago

  I'll say it again, but the lead commentator on #SkySports football coverage is terrible. Why does he endlessly have to shout players names every game he's on when they shoot! #MANLIV

• 
  Carl B (@CarlosS1kRR) reported 32 minutes ago

  @nffckez @SkySports @SkySportsPL I’m literally watching the game on SS PL ! Don’t get what your problem is

• 
  Sutkins (@sutkins) reported 33 minutes ago

  @SkySports absolute shower of **** again, only sound on the @SuperLeague . Why do I pay my subscription for this ?

• 
  CharleyBurleyTbe (@Tonypem) reported 34 minutes ago

  Daniel Sturridge really is that token DEI appointment aint he,? He’s ******* awful tbh,and sack Neville and his mate Carragher ffs both talk shite and biased as **** #Skysports #ManutdLiverpool

• 
  PiagetTheGooner (@PiagetTheGooner) reported 36 minutes ago

  @Mo_Arsenal9 Well it’s been apparent for the longest time that we are left to our own devices when it comes to fair coverage by the British media esp Skysports. See how they keep shoving the shameless and biased Gary Neville down our throats to commentate on our games.

• 
  1. FC Köln Fan (@EHDMJU) reported 37 minutes ago

  @spfl @SkySports Supposed to be an away game but all the Hibs fans have turned up wearing green to support Celtic? Disgusting.

• 
  Rainbowland (@rainbowland1979) reported 43 minutes ago

  @empireofthekop @SkySports We are crap

• 
  The Reposs Non League Round Up Show (@NonleagueRdup) reported 45 minutes ago

  @SkyHelpTeam why has sky customer service got so bad a platinum customer and the service is appalling why does it take 3’phones calls and over an hour on the phone to sort a situation

• 
  lowfieldsloonypen (@lowfieldspen4) reported 45 minutes ago

  @SkySports robbing pensioners, my mother clicked on a sky sports offer. Free for a four weeks and then 20 a month for 6 months and the thieves are taking 38 a month immediately?! On all morning with an Indian call centre who say the offer never existed!!! She has an email you 🤡s

• 
  Tom (@RedDogNF) reported 47 minutes ago

  @SkySports @SkySportsNews Yo-yo, back down by Feb

• 
  Neil 🐝 (@LitlDrumrBoy) reported 52 minutes ago

  @SkyHelpTeam why is your Apple Pencil pro never in stock? Have been looking for 4 months and it’s never available to add to a purchase.

• 
  John 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@John_Of_Eng) reported 57 minutes ago

  @TheLobbyGobbler @SkySports Watched it on Fox 502, never skipped a beat even though they use the Sky stream.

• 
  Nick Martin (@NickMart22) reported 58 minutes ago

  @SkySportsRL @SkySports How many more times ate you going to provide **** service on the red button ******* awful. Blank screen with sound only. For the price you ******* charge. Sort it ******* out.

• 
  Mark Nova (@Marknova_8) reported 1 hour ago

  @TouchlineX @SkySports Mbappe is the problem