Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Bishops Stortford, Edinburgh, Rotherham, London, Newton Abbot, Glasgow, Birmingham, Chatham, Loughton, Rochdale, Derby, Dublin, Bourne, City of London and Harrow.
| City | Problem Type | Report Time |
|---|---|---|
 Bishops Stortford |
TV | |
| Edinburgh |
TV | |
| Rotherham |
Phone | |
| London |
Internet | |
| London |
Wi-fi | |
| Edinburgh |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Cotty
(@lukecotty) reported
@SkyHelpTeam I’m having to use my phone as a hotspot as internet is down in my area and I need to work. As I’m likely to go over my data and am a Sly Mobile customer, fancy chucking me a couple of extra GB 👍🏼
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NeilMessenbird
(@NeilMessenbird) reported
@SkyHelpTeam any news on "INC1691177 Fibre Broadband problems in Burgh Heath and Tadworth"...been off since early hours and no updates since
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CanonCrested
(@canoncrested) reported
@Stillberto @SkySports I watch on BeIN and trust me no one lives for a referee and VAR moan as much as Richard Keys and even there they have admitted the standards are better. I don't think it's emotional investment as well. Many EPL games we aren't invested but we still see how awful decisions are.
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Hayley Jupp
(@HayleyJ_80) reported
@SkyHelpTeam I’m near the Burgh Heath area in Surrey and apparently connection there has been down since 5am?! Have missed over an hour of work so far, any danger of being back online soon?!
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KingJD
(@FKingjd) reported
@SkyHelpTeam My internets still down. It’s been 9 hours no response.
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Officialsurjkumar
(@Officialsurjku1) reported
Continous problems with @SkyUK and their 💩 wifi service for past 2-3 years now told today i have an external fault and no engineer available til Monday or pay £15 extra for a Sunday service!! Sky is a company I would not recommend to anyone. #skybroadband #outage #skyinternet
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adam cider
(@adamcider1) reported
@SkySports @TheAthleticUK why has the fact that #pogba who only has 12 months remaining on a deal never get spoken about? Yet #kane with 3 years is documented daily for being in a position to leave? Yet no one asks Pogba if he wants to stay? Where is his interview with @GNev2 ?
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Hayley Jupp
(@HayleyJ_80) reported
@Jamesmiller1994 @SkyHelpTeam I’ve got the same issue, connection down since 5am. Meetings at 10am, 10:30am and 11am today 😩
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Neil Osborne
(@MrOzzyBloke) reported
@SkyHelpTeam trying to DM you to sort an issue with sky VIP but your bot keeps asking me to respond using buttons that don’t exist. Help.
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Michael Gudgeon
(@Michael_Gudgeon) reported
@SkyHelpTeam Your website says there is an issue, just need an an estimated timeline please
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✡ of David
(@davidbourneuk) reported
This #goodmorningeuros show on #skysports is brutally bad. I have it on in the background in the mornings but ooooof madone! The only one who comes out of it with any shred of dignity is that right sort Bela. #EURO2020
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paddy miller 🏆
(@paddymiller73) reported
from
Rothwell, England
@SkyHelpTeam is there a problem in the LS260HW area, mine & my neighbours internet is down….
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OliveGameStudio
(@olivegamestudio) reported
from
West Bromwich, England
@SkyHelpTeam Ermm, I have no Internet when I woke up. The issues affecting my service are for the north. It is apparent from the Twitter activity there is a wider problem. I’ve just renewed my contract which is now under review… seems a waste to get an engineer out for an external issue?
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Manny Sehra
(@MrsSehra) reported
@SkyHelpTeam Please do not send me automated messages. There is an area outage. You can see online and people in the area have said. You’re unnecessarily booking engineers for an issue you have. I’ve lodged a complaint. Just tell people in my area there is an issue and stop gaslighting us!
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Steve Lea
(@Stephen_Lea) reported
@SkyHelpTeam You’re missing the point. I’ve already made my complaint but you claim to have tried to phone me but my phone hasn’t rung or shown any missed calls. Plus I asked for contact by email, so I’VE now got to contact YOU again!!
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Nickel Dare
(@NickelsForge) reported
@SkyHelpTeam is the maintenance still going on in the birmingham area, th internets been down since midnight and still hasnt come up after the 6 hours you said it would?
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David Griffin
(@DavidGr52329017) reported
@SkyHelpTeam Thanks for the 2MB mobile data. Don’t mean to sound ungrateful but it’s of little use to me in an area with rubbish mobile signal.
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Ssekyejwe A. Ronald 🇺🇬
(@Andyroni) reported
@JakeStobbs @macdonaldik @SkySports Coca cola existed before these big players and it will exist after them. It's a stupid idea to remove the drinks for that's where the money comes from
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Matt Heardman
(@mheardman) reported
Hi @SkyHelpTeam, any idea how long the issues are going to last in Oldbury B69, internet has been down since late last night. Website says engineers are working on it
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🏏🍳🐢🛵☃️🎣🚬
(@WarrenBruce2) reported
@gu5113 @neilrobber @SkySports And never is even longer.
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David Wood
(@mrdavidnwood) reported
@paddymiller73 @SkyHelpTeam I live in LS26 mine was down all day yesterday
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Manny Sehra
(@MrsSehra) reported
@SkyHelpTeam Well I guess the many people across the county describing issues with your internet are just being spiteful hey?!
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Emma Schoolderman
(@emlousch) reported
@SkyHelpTeam internet went at 00.30 last night and still not back up this morning. 2 of us here WFH, meetings at 8.30. Was supposed to be back at 6am. It’s not back yet, please help /advise.
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Mark Kluzek
(@markkluzek) reported
@SkyHelpTeam hello, what is being done about the Sky Broadband outages across the UK? It is very clear there is a significant issue that is affecting a lot of your users. Can you please provide us with an update on what is being done or, better still, a resolution.
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Phil Palmer
(@PippoPalmer) reported
@MichaelBensonn @SkySports Deontay is always trying to be funny but you can tell he’s thick as ****, would love to see Whyte rock the head off him
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Rich Jeff
(@richbaggie) reported
from
West Bromwich, England
@SkyHelpTeam This appears to be a wider problem and not personal to me. Surely this means it's a problem your end so a visit from an engineer is pointless.
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Gary Dear
(@deark3009) reported
@SkyHelpTeam @WeAreOpenreach So day 4 of no broadband in ub7 9 area, and still neither of you taking ownership of the issue!! Supposed to be working from home but now having to pay to get emergency connection. What is going on!!?? This is ridiculous!! 😡🤬
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Kelly McDowell
(@Kelly_May_M) reported
@SkyHelpTeam help please internet has been down since last night have already tried everything on the help page with no luck!
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AD
(@ad_1980) reported
Anyone else having issues with their internet today? Wfh should be fun….not #SkyBroadband @SkyUK @SkyHelpTeam
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Sam Crompton
(@sam_sam79) reported
@SkyHelpTeam Hi JD thanks for the response. Having connection issues to devices that are close to the booster. So was wondering if it picked up a different channel and I could switch it off but I’ll just switch the main hub off see if it helps