Sky Outage Report
Why is my Sky service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 30: Problems at Sky
Sky is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Orpington, Glasgow, Liverpool, Coventry, Southwark, Milton Keynes, Stowmarket, London, Fulham, Cardiff, Birmingham, Normanton, Bathgate, Dublin and Camborne.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Orpington |
Wi-fi | |
| Glasgow |
Internet | |
| Liverpool |
TV | |
| Coventry |
Internet | |
| Southwark |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Phil 🌴
(@philstoke) reported
@SkyUK @SkyHelpTeam the discovery app needs some work. It's slow, selection and going back is a nightmare takes you back to top of the screen menu? Fright club starts at s1 ep3.. #Discoveryplus
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Parry RezazadehWells
(@ParryRezWells) reported
@SkyHelpTeam we have had a call from one of your advisors to say they have received a notice to say our broadband signal is low and they want to help us get it better. Is this a scam? My husband didn’t give them any details and hung up.
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Rent Rebel
(@rentrebel) reported
Hi @SkyHelpTeam Was told on the phone last week that i own my router and it isn't locked. Why does the WLAN settings page not allow me to change username and password for a new ISP then pls? No option to enter VLAN # either. Can you fix this to truly unlock? #skybroadband @ofcom
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richard myers
(@richard37975735) reported
@SkyHelpTeam I got sky Q in due to signal issues when engineer installed sky Q he said all the wire was corroded and I have to wait until April 😡 but yet still charge me for sky sports I can’t watch due technical fault
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emily
(@emilyneilson_) reported
Anyone else had issues with @SkyUK broadband all day today? Cutting in and out non stop
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richard myers
(@richard37975735) reported
@SkyHelpTeam Yes an@engineer as been booked for April but 3 months with signal issues i can’t watch my sport
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Al
(@dadros70) reported
@ReadingFC @SkySports I know it's not the clubs fault, but is someone complaining to the EFL and ifollow? We pay actual money for this service - broadcasting pictures and sound that are in sync is hardly cutting edge technology.
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benjo_17
(@BENMD_15) reported
@SkySports No they NEVER were in end of.
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L_T
(@LiamTownsend261) reported
@SkyHelpTeam hi can you give me the phone number I can call to cancel my sky broadband please.
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Mark Camidge 💙
(@secretarchitect) reported
@SkyHelpTeam Yep coming on and off - mostly off! Says an issue and to get in touch
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Charley Ward
(@charl3yward) reported
@SkyHelpTeam It says "It looks like you are already with Sky Please sign in to upgrade or call us on 0333 759 4255" but then it wont put me through
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Sue 💙
(@suetthatsme) reported
@SkyHelpTeam my parents phone line is faulty. I’ve tried the diagnostics and a different phone and it still doesn’t work. Can’t hear anything as the line is all crackly. Can anyone help please as the wait time for someone to answer a call is 45 minutes
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Jim
(@stealthgiant01) reported
@SkyUK spend 6 years and too many of hours of your life trying to resolve an issue, to be offered a £15 voucher. If COVID hasn't taught you the value of time you clearly don't have any values, or consider your customers important. Do @virginmedia have better values?
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Dr Ben Ellis
(@BenEllisCrim) reported
Ok - actually have zero internet now @SkyUK. It’s not just a bad service, it’s no service. I can’t do my job on my phone and nor can my partner. Please can someone agree to call me?
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Charley Ward
(@charl3yward) reported
@SkyHelpTeam Never!
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David Jordan
(@jordiboy75) reported
@Rma13Fiona @SkySports Completely agree. Such a bad omen. Though he did do the Leeds game
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Andy
(@Jetboytom) reported
@SkyHelpTeam My broadband is fine but my Q box freezes almost every day and needs rebooting. This is the 2nd one as the first was replaced with the same issue. More often when using UHD.
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Neil Readman
(@nellyreadman) reported
@SkyHelpTeam I thought virgin were bad at answering the phone but this is another level
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Broony8
(@LustigMika) reported
@davidgreenhorn2 @SkySports Settle down ***, null & void
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Michael Bradley
(@MikeJohnBradley) reported
@SkyHelpTeam I'm unable to link account to get discovery plus can you help.
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LarriJ
(@LarriJjenkins) reported
@SkyHelpTeam 3 weeks of no Internet or phone. My mum's safe and connected alarm not working without the phone line. She can't be discharged until its working. I can't work from home without Internet. Are you gonna sit at home with my mum to look after her?
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Charley Ward
(@charl3yward) reported
@SkyHelpTeam Hiya, my housemate is moving out at the end of the month and taking the sky with him. I have a family and friends discount for a new sign up, but when I try to sign up, it's saying we're already under contract. customer service won't take my call as my number is 1/2
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Sam Clinton
(@Sam9Clinton) reported
@SkyUK customer service is a ******* joke.
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jonathan hillier 💙
(@jonathanhillie6) reported
@SkySports I don’t support Liverpool wish they would give the man a break he has just lost his mum yes Liverpool lost to Leicester but so what Liverpool will bounce back we all know it
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Dr Mani Bhogal
(@DrManiBhogal) reported
@BenEllisCrim @SkyHelpTeam Wow, shocking service. Join @virginmedia. Touch wood, my Internet has been pretty good during lockdown.
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matt marsh maccameron
(@mattgoalsmarsh) reported
@SkySports They never were they are in a false position and ole is clueless
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Scott Robinson
(@ScottRo89319521) reported
@SkyHelpTeam How can you have a fixed business wide timescale of nearly a full month?! In any other profession that would be unacceptable. And the issue here is that is NOT being worked on, and hasn’t been since this was originally raised. No accountability from either party. Disgraceful.
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debbie
(@DebraMonkman) reported
@SkyHelpTeam hi I. Having sky fitted now and he can't set up my box what do I do cancel ???
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Charley Ward
(@charl3yward) reported
@SkyHelpTeam Nope. It's now saying this when I try to check out. "Apologies for the error It appears you may already be a Sky customer, or might have been one until recently. Please sign in or contact us to continue."
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Chadders
(@chadderscheesee) reported
@SkyUK hello, is there an issue in SM1? My internet has been dropping out all day and it's impossible to work...