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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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If you are having issues, please submit a report below.

Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 59% Internet (59%)
  • 19% Wi-fi (19%)
  • 11% TV (11%)
  • 5% Total Blackout (5%)
  • 3% E-mail (3%)
  • 3% Phone (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Crawley, Glasgow, Hove, London, Newton Aycliffe, South Ockendon, Birmingham, Edenbridge, Croydon, Manchester, Hammersmith, Aldershot, Wrexham, Middlesbrough, and Tonypandy.

CityProblem TypeReport Time
Crawley Internet 2 hours ago
Glasgow E-mail 4 hours ago
Hove Phone 4 hours ago
Glasgow Internet 4 hours ago
London Total Blackout 6 hours ago
Newton Aycliffe TV 7 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • GBigDawg45
    GoonerGray (@GBigDawg45) reported

    @MarkEvs16 @SkySports You know Merson is a chelsea fans right?? Or have you not done your homework before stating such a stupid comment

  • popoo_jr
    Joseph ⚡️🇦🇷 (@popoo_jr) reported

    @TouchlineX @SkySports Lol I said it that day that Rodri didn’t deserve ****

  • Ifeanyi69634U
    Unigwe ifeanyi (@Ifeanyi69634U) reported

    @xtreameddy10 @Blue_Footy @SkySports U r spot on bro...Paul stupid merson is a clown and a hypocrite

  • FPL_JD
    FPL_JD (@FPL_JD) reported

    @6thumbs @joethomlinson @SkySports He does understand that. That’s what he’s pointing out. Tuchel is an idiot for deploying that tactic.

  • Soccer__Pulse
    SoccerPulse (@Soccer__Pulse) reported

    🚨🏴󠁧󠁢󠁥󠁮󠁧󠁿 Alex Scott has TURNED DOWN a new Bournemouth contract amid strong interest from Manchester United, Arsenal and Chelsea. Bournemouth expect Scott to remain their player next season whether he signs a new offer or continues on his current deal @SkySports #MUFC #MANUTD #AFCB

  • kevkirk76
    Kev Kirk (@kevkirk76) reported

    4 times been cut off by @skytv today. Funny it didn’t happen when signing up - but now I’ve an issue can’t seem to speak to anyone!! @SkyHelpTeam

  • DavidHartleblue
    David Hartley (@DavidHartleblue) reported

    @SkySports But then again he is a proven idiot so nobody really cares!

  • msuhajda
    Matt (@msuhajda) reported

    @SkySports why are we watching @McIlroyRory walk down the fairway when other golfers are taking shots and now showing his ball sitting in the fairway. This is worse than us coverage

  • mharte18
    Michael Harte (@mharte18) reported

    No Broadband service, the troubleshooter online tool is unavailable and no one to speak to over the phone/help chat, how am I supposed to fix my Broadband so that I can work?? @SkyUK ?!

  • arsenwitch
    yoda i am (@arsenwitch) reported

    @SkySports What a load of ****

  • jdoc17
    Jay Doc (@jdoc17) reported

    I took way too long to switch over to Peacock and the SkySports feed. NBC absolutely sucks. Such a joke.

  • morganfayard
    Morgan Fayard (@morganfayard) reported

    Horrendous coverage of @TheOpen by @NBC. Switched over to the @SkySports coverage and it’s a million times better! Embarrassing and such a shame that NBC could do such a bad job but really not surprised at all. 💵 💰 🤑

  • voriai5
    voriai5 (@voriai5) reported

    @6thumbs @joethomlinson @SkySports then that was an incredibly ******* stupid tactical decision.

  • starsinmakin
    robble 💙 (@starsinmakin) reported

    @SkySports It has been the worst public event in all history

  • kennybhoy21
    Candh na daoine 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇪💚🍀🎣 (@kennybhoy21) reported

    @Martin47155779 @DeadlineDayLive @SkySports Never getting £20m in the last year of his contract, Celtic should be holding out and hoping for a bidding war. My own preference would gave been to ask him to run down his contract and give him a proper send off, allow him to negotiate his on deal.

  • fitzy8
    john fitzpatrick (@fitzy8) reported

    Shocking service from @DPDUkHelp44 . Waited in for my @SkyHelpTeam product to be delivered. Get message saying they have missed me . Then send a picture of a different street. Nothing they can do as driver route is pre planned.

  • kev_leddy
    Kev Leddy WBAFC 𓅪 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@kev_leddy) reported

    @SkySports Where’s that meme with the old bloke saying ‘**** off’ when you want it ?

  • RodriMCFC__
    • (@RodriMCFC__) reported

    @FabrizioRomano Bro, you told us the Morgan Rodgers deal was OFF. We are getting videos from SkySports this morning about him resuming for medicals at Chelsea. Wtf is happening??

  • jandkbowler
    j&k bowler (@jandkbowler) reported

    @SkyHelpTeam can you tell me where I make official complaint. Had acall from a reps telling me if I took SS F1 my price would go down. Said didn’t want as would never watch, again told my price would go down. Price went down if you don’t count extra I am paying for the channel

  • Oaorane
    OAO (@Oaorane) reported

    @Blue_Footy @SkySports Mate chatting **** there 😒 He’s never been a coach not a tactician, blud should keep his POV in his pocket

  • Iloveholly
    Gemma Corfield (@Iloveholly) reported

    @SkyHelpTeam hi, I need your help, My Mum brought new Broadband, we had a man fixed our new Broadband but he forgot to do the Internet Connection on the Sky. Can you teach me swap the old Broadband to New Broadband? I did press Reset. It’s mentioned Confirm

  • AvisJonathan87
    Jonathan🏴󠁧󠁢󠁥󠁮󠁧󠁿🚕 (@AvisJonathan87) reported

    @Globaluncovered @SkySports I hear you. I can never b arsed to do much at all, like ever #TeamGB

  • Ebubebrownd8
    Brown 🌟 (@Ebubebrownd8) reported

    @Blue_Footy @SkySports As long as both of them can play no problem

  • pavski1905
    old fashioned (@pavski1905) reported

    @Blue_Footy @SkySports And... 4 consecutive worst seasons in last 25 years... #EghbaliOut...

  • carolegym
    westie mom (@carolegym) reported

    @Webbotron @skytv @SkyHelpTeam I stood my ground and stuck with sky q as have fairly bad wifi to talk to sky you really have to try ring them as they don’t answer here anymore

  • chrisbr65575302
    Name cannot be blank (@chrisbr65575302) reported

    @SkySports Football has never been in a worse place

  • jassemalalless
    جاسم العلّص Jassem (@jassemalalless) reported

    @SkyUK I am extremely frustrated and disappointed by your services and the way your company treats its customers. This experience has been very disappointing, and I expected a much higher standard of customer care.

  • ShantP1
    TheBeardedOne (@ShantP1) reported

    Thank god i get skysports for F1 because @TSN_Sports is terrible at F1 coverage. Too many commercials and we miss so much of the race.

  • pranjaltwenty
    Pranjal Prasun (@pranjaltwenty) reported

    @TouchlineX @SkySports Football Illiterates will never understand why Spain never needed a Comeback in the First Place. Sky Sports Admin with 0 Ball Knowledge.

  • lukasportsug
    Luka (@lukasportsug) reported

    @B0Y_chester_UTD @SkySports This will be bad news