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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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If you are having issues, please submit a report below.

Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 55% Internet (55%)
  • 17% Wi-fi (17%)
  • 17% TV (17%)
  • 6% Total Blackout (6%)
  • 4% Phone (4%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Birmingham, London, City of London, Lesmahagow, Ilford, Smethwick, Blackburn, Luton, Colchester, Brentford, Newcastle upon Tyne, Redditch, Bedford, Redhill, and Croydon.

CityProblem TypeReport Time
Birmingham Internet 2 hours ago
London Wi-fi 4 hours ago
City of London TV 4 hours ago
Ilford Wi-fi 4 hours ago
London Wi-fi 6 hours ago
Smethwick Internet 6 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • userha77
    j (@userha77) reported

    Has anyone seen the leaders on @SkySports @TheMasters awful coverage

  • mbanfield86
    Mark B (@mbanfield86) reported

    @SkySportsGolf @SkySports @NOWTV Why is your coverage of the Masters so poor!? Constantly freezing and breaking up where you get no actual consistent decent coverage!!! absolute useless

  • pooch47
    Pooch (@pooch47) reported

    @SkySportsGolf @SkySports Should never play again

  • JamesDavidson6
    James_davidson6 (@JamesDavidson6) reported

    Commentary bias is a real thing you can tell this co-commentator is buzzing for Spurs to potentially go down with his comments. Amy opportunity he is completely negative especially to Romero or Richarlison #Spurs #Skysports

  • Oriade__001
    OriadeofArsenal (@Oriade__001) reported

    @FabrizioRonald0 @SkySports That was just a poor goalkeeping!

  • TheForceFed
    Sherlock (@TheForceFed) reported

    Watched Brobbi take him out earlier with nothing, then this silly **** commentating has a problem with that tackle. **** off @SkySports, *****.

  • netball764
    J (@netball764) reported

    When you’ve just watched the two other matches.. it really shows just how awful this camera feed in the sky is 😩 @SkySports you’ve got to be able to do better than this #NSL2026

  • Delphi_Archie
    Archimedes | Project DELPHI (@Delphi_Archie) reported

    @RikkiClarke81 @SkySports He was a **** player when he was good. He has to stay relevant somehow. Token.

  • Billywhizzles
    BB (@Billywhizzles) reported

    @SkyHelpTeam Hi Sky. I'd like to make a formal complaint about the level of unprofessionalism in your overseas call centres. I've had an open request for a proof of use report for a stolen mobile and have been waiting for it for 3 months. Can you help me, please?

  • TilehurstRed
    Kazza 🔴 🌳💙 (@TilehurstRed) reported

    @ChunkyTHFC @SkySportsPL @SkySports They’re 2 of the worst

  • ChunkyTHFC
    ChunkyTHFC (@ChunkyTHFC) reported

    Hi @SkySportsPL @SkySports - just wanted to flag that Don Goodman is possibly the worst and most biased I’ve ever heard on co-comms (and I’ve heard a lot of Alan Smith over the years). He’s a disgrace.

  • Isabelline1
    AJ (@Isabelline1) reported

    @culturaldude @SkySports Do we have any ability to change the stupid leaderboard updates, that regularly omit any golfers not in the top ten. Is it an Americanism or what?

  • pkddt87
    PK (@pkddt87) reported

    @culturaldude @SkySports Terrible coverage

  • bob__spurs
    Bob Dwyer (@bob__spurs) reported

    @Paul_da_Rita @SkySports And they wonder why people have dodgy boxes. I’ve never been so close to sorting one.

  • grahamshutt
    Graham (@grahamshutt) reported

    @funksoulHulk @FabrizioRonald0 @SkySports Agree 100% mate! This will never be done again

  • xxjessicanxx
    Jess Newton (@xxjessicanxx) reported

    @SkyUK worst customer service EVER

  • ChadMcbuick
    Brian Fly (@ChadMcbuick) reported

    Spurs need to be suing ******** out of @PGMOL_FA @SkySports and the @premierleague This corruption isn’t even funny anymore.

  • ian87730
    Ian (@ian87730) reported

    @culturaldude @SkySports Its got **** all to do with Sky sports ffs

  • Caoimhincc72
    Caoimhín ⚫️ (@Caoimhincc72) reported

    @culturaldude @SkySports Worst coverage I’ve ever seen. They would show every shot of some of their favourites even if they were 10 over.

  • MartinRayfield
    Martin Rayfield (@MartinRayfield) reported

    @SkySportsPL @skysports I pay a lot of money each month for Sky Sports and you never hire an ex Spurs player to commentate on our games! Yet hire an ex opposition player every time! Who are so biased, what is the point! You’ve got Dawson and Sherwood! #spurs

  • sabsipax
    Sabs (@sabsipax) reported

    @SkySportsNews Another retard giving his opinion, how the hell so these guys come on skysports

  • HenryKigo1845
    The millennial souls 🇺🇬 (@HenryKigo1845) reported

    @FabrizioRonald0 @SkySports The worst goal keeper arsenal has ever had is Manuel alumunia

  • _y1d_
    🔥 RT. Hon Lit London🔥 (@_y1d_) reported

    @SpursOfficial The worst refereeing I've ever seen @FA_PGMOL . The luckiest run of the ball I've ever seen for Sunderland. The biggest ****** commentators I've ever heard @SkySports .

  • WINi__10
    Steve Winfield (@WINi__10) reported

    As always not a moment spent by @SkySports on the fact that Sunderland should be down to 10 #SUNTOT

  • dickiedowson
    Richard Dowson (@dickiedowson) reported

    @SkySports why have Nick Faldo on commentary …. he is by a million miles the worst you have …… please get rid #woeful

  • stews_spurs
    stew🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@stews_spurs) reported

    @SkySports who’s this commentator on the spurs game?! The Sunderland Martin keown! Awful

  • GregB1872
    Greg (@GregB1872) reported

    @culturaldude @SkySports Its so bad, the Rory show, is anyone else playing lol

  • AG_Quizzes
    ATG (@AG_Quizzes) reported

    @SkySports This is a bottom of the barrel attempt at engagement farming because Sky has gone so far down hill.

  • rain_again
    WMD (@rain_again) reported

    Golf coverage on @SkySports is very bad. Instead of seeing live golf we get tape delayed shots from basically every group except the last pairing. Betting app showing birdies 5 mins before on tv. Tyrell Hatton -3 today, 4 off lead, not even mentioned. #themasters @ewenmurray77

  • 1thetruthruth
    Truth Ruth (@1thetruthruth) reported

    @SkySports @DonaldRGoodman such a biased poor commentator, obvious penalty for #Ipswich , a knee in the chest, high boot, take your pick, but as it's against @IpswichTown who you obviously don't like you allow your bias to take over. Very poor commentator. #DobetterDon