Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (58%)
• Wi-fi (18%)
• TV (13%)
• Total Blackout (5%)
• E-mail (3%)
• Phone (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Portsmouth, Cardiff, London, Enfield Town, Glasgow, Hammersmith, Chatham, City of Westminster, Peterborough, Bristol, Southwark, Reading, Paignton, Wigan, and East Cowes.

City	Problem Type	Report Time
Portsmouth	TV	30 minutes ago
Cardiff	TV	35 minutes ago
London	Internet	45 minutes ago
Enfield Town	Wi-fi	59 minutes ago
Glasgow	Wi-fi	1 hour ago
Hammersmith	Internet	1 hour ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ryan (@ryanos7229) reported 8 minutes ago

  @theMadridZone @SkySports This retard again who got it wrong last time too ?

• 
  louis (@LOUlSB2B) reported 10 minutes ago

  @SkyHelpTeam i’ve got a new iPhone and activated the eSim but when i’m trying to get my old number back it’s saying i’ve got 2 active SIMs? i’ve rang up customer service and they’ve told me to leave sky then rejoin and that will get rid of the old sim? why can’t you just do it?

• 
  Luke (@MagPatYankBull) reported 10 minutes ago

  Why can't SKY sort out SkySports+ Those channels suck ***, always an issue, no sound, buffering, program not available

• 
  Sheedy’s V-Sign (@andylewis1878) reported 15 minutes ago

  @MediaSOI Manufacture a stupid thick ***** laugh and ponce a job with BBC/ITV/Skysports as an “expert analyst “

• 
  Sophia 💛 (@GingerAfterDark) reported 17 minutes ago

  @SkySports More bench time than development at Newcastle. Does that really help him?

• 
  Ben ✝️ (@Whizum) reported 18 minutes ago

  @SkyHelpTeam can you help me?

• 
  Harhdora (@harhdora) reported 18 minutes ago

  @CFCedu_ @SkySports Carrick or no Carrick tell Alonzo to make ready our 6 point. As e say Carrick just hand am over to am . Make issue for no dy

• 
  WatchAaron (@AaronLinstead) reported 19 minutes ago

  Has anyone else been having really bad customer service from @SkyUK in the last few months? They’ve given me mixed information, false advertisement on their products and their specialists aren’t helpful at all. My Dads had issues recently too - wrong info, no applying deals etc.

• 
  Mathew Ashley (@Mathew_Ashley) reported 21 minutes ago

  @SkySportsBoxing @SkySports Who ******** does this baldy **** think he is? He’s been involved in Boxing for 5 minutes, and here is trying to dictate everything to everyone else. The ******* audacity on the bloke.

• 
  CHRIS BARFOOT MA (@chrisbarfoot) reported 23 minutes ago

  @SkyHelpTeam @skytv #skytv #danastrong Returned to Sky- June. Took month to work- part reimbursed only, found had 2accs & 1 dual acc. Had service 2 weeks. In credit- yet GREEDY Sky demands payment (made) They alerted credit agencies! Phantom missed payment. FIX MY CREDIT SCORE!

• 
  Nam Phan (@Phantum707) reported 24 minutes ago

  @Zuffa_Boxing @SkySports @paramountplus So can a judge still score still score that non knock down 10-8 if they felt they it was still a dominant round?

• 
  Dave (@DaveyJunction) reported 25 minutes ago

  @SkySports ****! I thought Carrick was doing alright.

• 
  Blessing 4 Arsenal (@ArsenalBlessing) reported 26 minutes ago

  Jamie Carragher on Bruno Guimaraes to #Arsenal: "Have no problem with Guimaraes as a Premier League player. He is quite solid, got energy and can dictate a midfield on a good day. But let's not pretend this is some transformative signing for Arsenal." "They are handing Newcastle £75m for a 28-year-old who has never lifted a major trophy. Guimaraes is very good. He is not that player. And at that price, with that age profile, it's a soft, expensive way of papering over the cracks instead of fixing them." (SkySports) Me: Someone should tell this man to change his dealer because things are getting out of hand. COYG #AFC #Arsenal

• 
  Dorsandotcom (@dorsandotcom) reported 28 minutes ago

  @danawhite @paramountplus @SkySports Damn but cant afford Danny Silva medical expenses smh

• 
  Nico (@NicoJohnson75) reported 28 minutes ago

  @SkyHelpTeam I have given up on your AI online help system! No mobile signal in the BH19 area for weeks. Hundreds of residents complaining. Support worker here needing to make phone calls to keep clients safe, I cannot get through to you for any support! Help!

• 
  Kevin Hawkes (@Kev043) reported 29 minutes ago

  @MatchroomPool Why did you take pool events off @SkySports? The streaming experience for WNT on a tv is terrible! a real step back for the sport we follow. Take this on board please. Make it better for fans.

• 
  Jim Cannon (@JPRCannon1701) reported 30 minutes ago

  @PLorenzo559 @deanobaby89 @SkyHelpTeam Found this thread after having the same problem. Three ad breaks, three crashes. Only thing I can do is reboot it till the next adverts come on and it goes again.

• 
  JamieB (@Bantamigo88) reported 32 minutes ago

  @SkyHelpTeam never once had a problem with Sky Q or my broadband but since I’ve had Sky Stream and new fibre broadband installed it’s absolute shite. TV constantly freezing #sky all you guys do is tell me to restart my router 🙄

• 
  Lee (@apple5iphone) reported 32 minutes ago

  @SkyUK another day still the same problems sort your mobile network out it’s diabolical

• 
  Paul Griffin (@paulgriffin91) reported 35 minutes ago

  @eurofootcom @SkySports ******* terrible

• 
  JL (@j1992jkl) reported 36 minutes ago

  @UTD_Mavin @SkySports Try having sullivan then you'll know what bad ownership really is.

• 
  stand together (@ARSENAL18COYG) reported 40 minutes ago

  @SkyHelpTeam what is going on with the network lately even just to make a call the signal is shocking the amount of money I pay for the 5 contract I have I expect better. Won’t be renewing this year after 10+ years

• 
  Jake Hollingsworth (@starboy7bukayo) reported 41 minutes ago

  @cagiago_ @theMadridZone @SkySports The guy said I got no details and no information on it but Real Madrid saying he stays. Haha what a load of crap of course they will say that

• 
  TOM25 (@TOM25px9) reported 42 minutes ago

  @TonyMallon14 What is wrong with water charges ? The water board is struggling and there’s no magic money tree to fix it. People will play 30 quid a month for Netflix or Skysports but not water ?

• 
  Scoutsourced (@scoutsourced) reported 52 minutes ago

  @SkySportsNews @SkySports Hope Utd go for another MC or 2. Look at expiring 2027 and go get Fabian Ruiz, Ayari or Calhanoglu if price is an issue. Basically just need bodies who can perform in PL to rest our best 3 for CL. Not to mention injuries.

• 
  Chris Hughes (@Clownprince_81) reported 55 minutes ago

  @SkyUK my Sky Q box keeps crashing & I have to keep resetting it at the wall, can you please help me

• 
  KDavo80 (@KDavo80) reported 56 minutes ago

  @SkySports Seen all this before, buy, buy, buy and buy again, that will fix it all. Literally don’t get what Chelsea are doing or building. Just buy a stupid amount and hope the manager can make a functioning team?? Buy so others can’t get em and try win that way?

• 
  col mcm (@McmCol) reported 57 minutes ago

  @Celticnewsnow @ReadCeltic I cant believe this imbecile has a job with skysports , nothing better when he stops speaking and that look on his face where he knows hes forgotten what he's talking about so just says eeeerrrrrmmmm till he remembers Who gives a **** what this muppet thinks

• 
  Lewpac 🎧🎮🎙️ (@Lewpac22) reported 58 minutes ago

  @AaronLinstead @SkyUK I got a contact down the pub who does fire sticks with all the sky channels if that counts

• 
  The Random Pundit (@therandompundit) reported 1 hour ago

  @SkySports Being turned god awful and then being sold for pennies on the pound.