Sky Outage Report
Why is my Sky service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 11: Problems at Sky
Sky is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Royal Tunbridge Wells, Sunderland, London, Swadlincote, Tower Hamlets, Frome, Dagenham, Oldbury, Harringay, Hammersmith, Wembley, Plymouth, Dublin, Liverpool and Dungannon.
| City | Problem Type | Report Time |
|---|---|---|
 Ashford |
TV | |
| Gloucester |
TV | |
| Royal Tunbridge Wells |
TV | |
| Sunderland |
Internet | |
| London |
Internet | |
| Swadlincote |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Mark J S 🇺🇦
(@MJSand66) reported
@SkyHelpTeam I’ve swapped my handset for a new one on a new contract. If I logged in as a new customer I could select an Apple Watch with my order but not as an existing customer. Also can’t find a watch anywhere on your site. Why is that? Thanks.
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rbwn14@outlook.com
(@rbwn14) reported
@LGUK will you be releasing a patch/fix to solve Sky Stream issues in streaming UHD content in Netflix, Amazon and Disney + apps ?? @SkyHelpTeam
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victoria johnstone
(@vixen_1978) reported
@SkyHelpTeam Hello, i was due to have a laptop delivered today. Unfortunately i missed it due to being in the bathroom. DPD are saying it has to be sent back to you. Can you help?
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Craig Cook
(@craigcook3) reported
@VitalWednesday @CTFCofficial @SkySports Thoughts are we will lose if we play like we did against FGR. There was little unity among our team even before they scored. Adeniren & Bakinson were poor. Hunt was dreadful and we really missed Liam in that role and Bazza played Librero appallingly and his corners were worse
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Bambi B
(@duckydafuzz) reported
@skytv @SkyHelpTeam Apparently, because we went to deadlock after I refused your “goodwill payment” when complaining about your catalogue of errors, you now can’t help me with yet another error i.e. you billing me 60% more than I signed up for. Is this correct?
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Holly
(@HollyLeighB) reported
@SkyHelpTeam No he is the account holder he was told that he couldn’t make a complaint as this wasn’t the correct procedure &he could only leave a review. Then he has received an email stating a phone call has been attempted to his number however this hasn’t happened - his call log shows this
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Jon
(@Boroboy1984) reported
@JNorthcroft Wouldn't know. Due to the utterly shocking decision not to have it on tv. Too many times this season us paying fans are not getting adequate service. Over £50 a month i pay for Skysports, BT and Amazon and i couldn't watch any International matches the last two evenings. Disgrace
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Damien Upworth
(@DamienUpworth) reported
@SkyHelpTeam please get rid of off-shore call centres, absolutely infuriating experience trying to understand the people tasked with providing customer service.
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Tanmay Sapra
(@ssbhfds) reported
@AOTP_HUNTER @socialzonepromo @SkySports Then tell ksi to pipe his ego down and accept Jake’s terms. Since jake is the a side
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Paramount+ UK & Ireland
(@ParamountPlusUK) reported
@Conor_Reidy4 This is a query for @SkyHelpTeam, who'll be able to help
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Dr Elizabeth Rickett
(@Lizrickett) reported
@VitalWednesday @CTFCofficial @SkySports I think we are over-reacting to one very poor game. Prior to Barnsley we had a 23 unbeaten run. All teams have blips. It was awful to watch but doesn’t mean it’s all over! It’s in our hands Let’s get behind them
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Kirsty
(@kayess1) reported
@SkyHelpTeam Yes, quite regularly and seemingly more often than not on sports channels. We weren't sure if the problem lay with the channels themselves.
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Kirsty
(@kayess1) reported
@SkyHelpTeam Hi William. Thanks for your Message. All other devices work OK on Broadband/wifi. We did reset the hub last week when the problem first occurred.
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Cal
(@_Cool_Cool_7) reported
@MichaelBensonn @SkySports Okolie beats B-S. Probably stops him quite spectacularly. It will of course be a horrible spectacle until it finishes.
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DSB
(@DSByr2022) reported
@SkyUK Stop advertising a product that you never have in stock!
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Ellie Mileham
(@EllieMileham) reported
@SkyHelpTeam getting really sick of the MR102 error every time we turn our mini box on. Having to reconnect networks several times a day and having it randomly drop whilst watching is not a service we should be paying for 🤬🤬🤬
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Anacleto.
(@imtoolazy_) reported
@succession hello?? what do I need to do to get a gift box? I’m in London so do I need to shout **** off outside the @SkyUK /@NOW studios? I will do it! And I know how embarrassed they will be 🫡
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Routledge
(@davidroutledge) reported
@SkyHelpTeam my sky internet is down!!
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Kelly Chater
(@kelhale11) reported
@SkyHelpTeam wish i had never upgraded today, nothing but stress, no internet at all now. Two days for an engineer. Hopeless
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manwithnoname
(@Chiller666) reported
@SkyUK So reliable 11th day without broadband been with them a month and still no date about getting it fixed and always get this from the advisors have to wait 48 hours call back to hear you have to wait another 48 hours . Quality service.
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Allanah Langstaff
(@AllanahWrites) reported
@SkyHelpTeam hello, my bill doesn’t have an agreed offer on it and customer service keep trying to make me go on hold to the offers department. Any reason it can’t be fixed on your end without me spending yet more time on hold/re-explaining the problem?
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Jake Deem
(@shakeandbake90) reported
@SkyHelpTeam Can someone please help with my broadband connection, have had nothing but issues for last 24 hours, don’t understand why I’m paying for a service that you can’t provide, I’ve done all the trouble shooting and nothing happening!!!
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dealighted70
(@dealighted701) reported
@SkyUK Totally misleasing and down right dishonest advertising. I’ve just been quoted £75 for renewing my basic TV package and BB. Disgusting thieves that I can’t wait to leave
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Danny 🏔
(@Yorky2860) reported
@SkyHelpTeam please let me cancel my packages and leave 😭
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Lisa
(@hugosadventures) reported
@SkyHelpTeam can anyone help with faulty sky glass/hub remotes? We’ve changed batteries, tried 1&3, 7&9 switched everything off and back on and nothing works!
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Jamie Marsden
(@JamieMarsbar) reported
@SkyHelpTeam Do they involve getting my new sky glass TV to work. I find it hard to believe that the well documented "software update" fail, going back 18 months or so hasn't been sorted when initially setting up 🤨🤨 #believeinbetter I did, currently watching SFA.
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The Last Person
(@AndrewRDavies88) reported
from
Timperley, England
@SkyHelpTeam hi, I’ve been unable to receive texts, including OTP messages to login in to secure sites etc, I did get your network settings text on Friday but cannot appear to receive any others, it’s proving problematic because I cannot login to certain sites.
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Kaiser
(@WStones20) reported
@jonahjones1983 @SkyHelpTeam I switched off 5G and selected 4G and seems to be an inprovement on making calls. Apparently if it’s hopping between 4 and 5 it can cause issues and their 5G coverage is poor
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Tom
(@stowtom2010) reported
@SkyUK Hello - I’ve tried many times to sign up for your Broadband via a third party link (for better price) and every time I get right to the end and it removes the items from basket after I’ve entered my Sky login details. Why is this?
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RobbTerr
(@ro65876126) reported
@SkyHelpTeam What’s the point? You can’t access peoples accounts from social media to deal with the problem.