Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (52%)
• Wi-fi (17%)
• TV (13%)
• Phone (10%)
• Total Blackout (6%)
• E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Pontypool, Dublin, Wandsworth, Nottingham, London, Stoke-on-Trent, Hammersmith, Harringay, Southampton, Birmingham, Crawley, Hackney, Alexandria, Southall, and Islington.

City	Problem Type	Report Time
Pontypool	Internet	1 hour ago
Dublin	Internet	3 hours ago
Wandsworth	Internet	5 hours ago
Nottingham	Internet	5 hours ago
London	Internet	6 hours ago
Stoke-on-Trent	TV	6 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mukhtar Yusuf (@_MukhtarYusuf) reported 3 minutes ago

  Very poor service from @dpd_courierhelp today. Driver didn’t ring the doorbell then claimed I wasn’t in. Customer service was dismissive when I asked to make a complaint. @SkyHelpTeam you should consider how delivery partners reflect on your service.

• 
  Elaine (@ElainepCoates) reported 5 minutes ago

  My husband is attempting to watch West Brom v Charlton on the red button. It's really glitchy tonight - screen freezes, goes black etc - so he missed West Brom's goal! Really poor, considering how much we pay for the "service"! @SkySports

• 
  Bekah Willis (@gfcbekah) reported 9 minutes ago

  @SkySports @skytv shocking feed for the Gillingham game! Constantly stopping and picture quality is crap! #skysports+

• 
  Oghenemere (@oghenemere005) reported 9 minutes ago

  @adebary22 @SkySports How is that a problem to you if he doesn't play for the team you support?

• 
  Jack Griffiths (@JackLGriffiths) reported 11 minutes ago

  @SkyUK 11 days without broadband. Sky’s liaison with Openreach has been extremely poor: repeated calls, 3 cancelled appointments and engineers reconfirming that civils work is needed. Still no repair date. I just want Sky to take ownership and restore my service.

• 
  . (@20times20251) reported 11 minutes ago

  @Ikennathegr8t @SkySports Rice isn’t a 100m player and never will be Btw he ain’t better than Mbappe either

• 
  dcfcjoseph 🐏 (@JosephBrierley) reported 12 minutes ago

  @SarahMcAdoo @SkySports Yep crap nate

• 
  LolaElise (@LoEl81) reported 14 minutes ago

  There are lots of people on here who honestly think that Michael Carrick should’ve gone on some media outlet like @SkySports or @talkSPORT and openly criticised the owners. Managers only do that when they literally want to get sacked. Amorim wasn’t a hero, he was a coward. This level of thinking is stupid even for this app.

• 
  AFCKingy (@LiamKing07) reported 14 minutes ago

  @SkySports Looking at this awful list really reminds me how much of a bargain Declan Rice was. Only one worth his fee

• 
  Saintsmith80 (@saintsmith80) reported 14 minutes ago

  @skysports plus is poor. Every time watch a game via the red button it always buffers

• 
  DrewWalker (@OldTup) reported 16 minutes ago

  @SkySports why has my Pompey v Derby sky+ gone down?

• 
  Raymond Troake (@Raymondo1874) reported 16 minutes ago

  @tuggyj Might be the cringiest thing i’ve seen in a while. Sureky Skysports are just taking the **** now. So so bad.

• 
  RGLFITNESS1🏴󠁧󠁢󠁷󠁬󠁳󠁿𓅪 (@richiefit1) reported 16 minutes ago

  @charlieldrv @SkyHelpTeam Twice during the second half the Walsall game jumped back to the 38th min mark so switched to the Fleetwood game n that did the same!! £150 a month n this ****!!

• 
  voice👑 (@king_melch) reported 18 minutes ago

  @SkySports You had to extend the list to top 14 just so many united will he on the list you still went ahead to include add-ons that were never met to the deal. Your bias is quite obvious at this point

• 
  Paul Upsdale (@PaulupsdalePaul) reported 19 minutes ago

  @triggzey @charlieldrv @SkyHelpTeam Hi, why do you need to turn phone notifications off? Apologies in advance if this turns out to be an obviously stupid question.

• 
  Andy Barrow (@AndrewJohnBarr3) reported 20 minutes ago

  @Kings_Canyon_ @SkySports I don't listen to that idiot hasn't got a clue talks bollocks.

• 
  Pinon (@Pinon9) reported 23 minutes ago

  @SkySports Hated, adore and never ignored Never heard of "Top 14" before

• 
  Paul D. Armitage (@paulietage) reported 23 minutes ago

  @charlieldrv @SkyHelpTeam Terrible

• 
  Jack Woods (@Jackwoods2020) reported 25 minutes ago

  Said it before and said I’ll say it again @SkySports STOP LETTING GARY NEVILLE commentate on Arsenal games for **** sake

• 
  Peter Taylor (@PeterTa46426650) reported 25 minutes ago

  @SkySports it would be justice to get a massive points reduction and down to league one

• 
  Villa Mental Health 🦁💜💙 (@AVFCMH) reported 27 minutes ago

  @Rogueranger007 @SkySports It'll be terrible mate!

• 
  Sole.Surfer (@W45EMS) reported 32 minutes ago

  @SkySports @SkySportsNews nothing new here, just more lies and nonsense from you. No wonder people aren't watching your crap anymore.

• 
  NotAPennyMore (@EDPC66) reported 36 minutes ago

  @Lipsy198 @SkySports Three. Scousers going mental are to blame just as much. But yes, the majority of the ruination is down to the two cheating bastards in blue.

• 
  Craig (@snave73) reported 49 minutes ago

  @giggsclass1 @SkySports And they want to charge you a minimum of £100 a month for this ****.

• 
  Daza (@993Justme) reported 50 minutes ago

  @eurofootcom @markmcadamtv @SkySports Investment from the past , I remember him he was passionate and awful at defending

• 
  €torñâm📯 (@amoako_jethro) reported 52 minutes ago

  @KwameA__B @frgem_gh @SkySports Well you are actually wrong as well, first the add-ons for both were never met Lukaku for example had to score 20goals and win the EPL.Also granted add-ons were even included Isak has that in his contact summing it to about 130 but they didn't do that. So the intent here is clear

• 
  James (@jamescarey1967) reported 57 minutes ago

  @Ahcibay @SkySports @David_Ornstein Statistically you're correct, be honest, Man Utd, last 15 years, have the worst record ever of overpaying for players, & paying over inflated wages that make them impossible to sell. Really not happy with this transfer window, also glad we didn't get involved in the madness 🤷

• 
  lewis (@lewishutchison1) reported 59 minutes ago

  @SkyHelpTeam Is anyone able to help change my phone number. Phone system getting stuck and cutting me off constantly. Trying to upgrade but I can’t.

• 
  MarkJ (@Mark_J69) reported 60 minutes ago

  @LIVE_LOVE_MCFC @SkySports Has he ever broken an exclusive story. Just sits there in his expensive suit reading Ornstein

• 
  Ando nufc (@nufcToon2284) reported 60 minutes ago

  @SkySports is a pathetic bias platform that has drastically went down hill the last 10 years especially getting rid or ruining shows to th point no one watched replacing the lads on soccer sat with influencer and YouTubers that are all about top 6 and nothing more its shite