Sky

Sky Outage Report

Why is my Sky service not working?

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Sky Outage Chart 02/13/2026 13:40

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Sky compensate me for the outage?

Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (49%)

    Internet (49%)

  2. TV (29%)

    TV (29%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. Phone (3%)

    Phone (3%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Dublin, Hammersmith, Middlesbrough, Manchester, Croydon, London, Orpington, City of London, Poplar, Northolt, Harringay, Hackney, Oldham, Portsmouth and Huntingdon.

Loading map, please wait...
City Problem Type Report Time
IrelandDublin TV
United KingdomHammersmith Internet
United KingdomMiddlesbrough Internet
United KingdomManchester Internet
United KingdomCroydon Internet
United KingdomLondon Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • joelcfc86 Joel N ⭐️⭐️ (@joelcfc86) reported

    @StephenBalding7 @SkySports Indeed mate wankfest at its best, also the fact we lost yesterday doesn’t help either

  • kk_OEG K Dudakia 🕉 🙏 v(^_^)v (@kk_OEG) reported

    @SkyHelpTeam Internet services in CR2 area are now a total disaster. Impossible to put in a support ticket to get any help. And no feedback from Sky about when they might sort this mess out. Is there anyone at sky who might want to solve this issue?

  • Ck91Mufc CK91🇾🇪 (@Ck91Mufc) reported

    Why are @SkySports playing down this protest saying there will be a packed old trafford and a few hundred protesting outside ?? #GlazersOut #EmptyOldTrafford

  • 5CenturyDigital NO DMs- Clem the 5th century digital monk (@5CenturyDigital) reported

    @skysports with the stupid question, does this game mean more to liverpool? Consider my subscription cancelled

  • steph_temo stephanie temoszczuk (@steph_temo) reported

    @SkyHelpTeam we keep getting bombarded with emails about a remaining balance to pay after switching provider. When calling we keep getting asked to re open a direct debit but unable to speak to an actual human being to resolve this issue after trying 9 different numbers.

  • scottie996 Midlands mags ⚫️⚪️⚫️⚪️ (@scottie996) reported

    @ArmieNE1 @SkySportsPL @SkySports Every night the same half hour talking **** about manure!!! Doing my head in

  • mattykmusician Matt Killick (@mattykmusician) reported

    Hi @SkyHelpTeam I haven’t had a signal at home for the past 4 hours. Restarted box a few times and still nothing. Post code is RH12. Please help as I want to watch the football tonight!

  • TylerDu77748146 Darren Sheppertonni 🇾🇪 (@TylerDu77748146) reported

    @greenall_dom Skysports have no credit - what a **** show.

  • VRoonaldo United best in UK (@VRoonaldo) reported

    @AidanWalshMUFC WTF is @SkySports not reporting on this protest.#GlazersMUSTGo

  • megan_egan Megan Egan (@megan_egan) reported

    @SkyHelpTeam hi, I purchased the AJ fight on box office but never managed to access it. Your capacha security just kept rejecting me. How do I get a refund?

  • Jabz257 Jabz 💭 (@Jabz257) reported

    @SkyHelpTeam Pete, you are still swerving my question. Why are new customers more valued than existing customers. Why am I being offered a better deal as a new customer than as a 6 year VIP customer?

  • fuquew Graeme (@fuquew) reported

    @SkySports when are you going to fix the live blog on the scores app??

  • MattAllSportAck Matt Ackerman (@MattAllSportAck) reported

    @SkyHelpTeam do you have issues in the RG10 area today? No broadband since 16:30.

  • DanMiller84 Dan Miller (@DanMiller84) reported

    @SkyHelpTeam Hi the order has arrived and broadband is functioning. I am trying to reconnect the sky q box from our multiroom package and it cannot make a connection this wasnt an issue previously.

  • PumpkinSpiceBen Ben 🏳️‍🌈 (@PumpkinSpiceBen) reported

    Cancelling my @SkyUK contract has been the WORST experience I think I have ever had with a company. I have a list as long as my arm of things that have happened but the best bit is the extra month they've falsely charged me for that they haven't refunded??

  • happyhomescents tara (@happyhomescents) reported

    @SkyHelpTeam is sky websites down? Trying to access my account but the app or websites won’t load?

  • frickinbambi lucy ☁️ (@frickinbambi) reported

    @SkyHelpTeam broadband order got cancelled because we don’t have fibre, yet phone in-line is still being installed, I don’t want the phone line if I can’t have the broadband but can’t get through to anyone to cancel, can someone contact me please?

  • therooney2 Johnny (@therooney2) reported

    Who's that SkySports reporter at Old T what a horrible voice, another woke employee 🙄

  • Saucxxxy Dex Carter (@Saucxxxy) reported

    @FlexUTD holding it down for the fans on #SkySports 🔥🔥🔥

  • jamesbradley59 Keep supporting Ukraine 🇺🇦 (@jamesbradley59) reported

    @SkySportsPL @SkySports @SkySportsNews Why suddenly a 90 minute pre show coverage. NEVER happened before. #agenda #bias

  • KyIian07 abraha〽️ (@KyIian07) reported

    oh ffs I thought the game started at 6:30 **** skysports lam

  • davyp1 David potts (@davyp1) reported

    Honesty think Melissa reddy is a terrible journalist. Now don’t attack me I call out male journalists too. I think she’s been favoured for her position because she is a female and @SkySports to show there equal opportunity employers

  • danargye89 Dan Argyle (@danargye89) reported

    @SkyHelpTeam My internet has been on and off for about 5 days now, I have tried every help option on your websites and none of it works. I booked an engineer but states no date or time, I am stuck paying for internet that I can’t use…something needs to be done!

  • lauriebullot Laurie Bullot 💙 (@lauriebullot) reported

    @SkyHelpTeam I have been on your site most of the afternoon trying to cancel.

  • RossyAllen1 Ross Allen (@RossyAllen1) reported

    @SkyHelpTeam How do I book an engineer to look at connectivity issues I’m having?!

  • lauriebullot Laurie Bullot 💙 (@lauriebullot) reported

    @SkyHelpTeam Yes I tried that, the messaging section is not working, calling has a 35 minute wait so I have no option but to email. I just hope somebody replies.

  • Johngreaves10 John greaves (@Johngreaves10) reported

    @SkySports @GNev2 Sky What are you doing ,this women has no place in any of your football reports How did she get a job with you Awful reporter ,remove her lots of people think the same

  • Vicky_Blackmor Vicky Blackmore (@Vicky_Blackmor) reported

    @SkyHelpTeam I have been sending DMs but not getting response any longer. Someone was going to send us a new box but it hasn't arrived. please help. I held on the phone for 40 minutes today, had to give up

  • BoarSoulless SoullessBoar (@BoarSoulless) reported

    @SkyHelpTeam I pretty much can't use any data in Falmouth for the last 3 days. Sometimes websites load most the time they time out. Have reset my settings but still no fix Is there any issues in and around the Falmouth area?

  • Samwells_P The Unfettered Veteran (@Samwells_P) reported

    Make I go settle down with Skysports. Can't miss MNF and Erik ten Hag's interview.