Sky service status: outage reports and connection issues
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 20: Problems at Sky
Sky is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (55%)
- Wi-fi (19%)
- TV (14%)
- Total Blackout (5%)
- Phone (4%)
- E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Bristol, Biggleswade, Doncaster, Cardiff, Glasgow, Hackney, Blackburn, Wandsworth, Southwark, Hammersmith, Warlingham, Islington, Burntwood, and Batley.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 6 minutes ago |
|
Bristol
|
TV | 8 minutes ago |
|
Biggleswade
|
Internet | 11 minutes ago |
|
London
|
Internet | 29 minutes ago |
|
London
|
Internet | 43 minutes ago |
|
Doncaster
|
Internet | 46 minutes ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Frikigunner forever 🔴⚪️. (@trustmeimario) reported@tpalmer77 @SkySports They just talk about their bosses, **** them!
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Chris Jennings (@cjluck84) reported@SkyHelpTeam Hi, the Sky Q boxes aren't showing us subscribed channels. I've done a power cycle. Refreshed the viewing card. Checked for HD upgrade messages, and checked for account issues. Can you do a manual signal reset for us please?
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Keith - RepublicOfForest (@dubforest) reported@SkySportsNews Surprise surprise! Today is full of good news if you’re big6 - can’t help but feel cynical, all so sinister, reading this kinda of the news via SkySports all the time…
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x - Petr Klíč (@PetrKl1843248) reported@razRBCHK @SkySports We dont forget. And we all know hes never winning Olympics because of that
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Paul C (@CPaul089) reportedOh good it’s this ******* player interview at half time from @SkySports seriously what are these pricks expecting Odegaard to even say? Just **** off with this shite!
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Heehaw (@Bagflea75) reported@iRuntheshow1 @SkySports I'm not usually a fan of cancel culture but on this occasion I have to agree. Sky have got their money's worth out of Boyd's belligerent nonsense but he's crossed a line now.
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Robert james (@Robertkas88) reported@ThatLFCTrio @SkySportsPL @SkySports You are ******* stupid
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Ducky 🇬🇧 🇺🇦 (@veryfathomer) reported@SkyUK Disappointed, I had a 24 month contract at £24 a month fixed for two years (agreed in writing) then after 12 months you bumped the cost up to £27, so I complained via email and your response? You said sorry if I feel let down, but no offer to fix the problem. Appalling.
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Elliot Faggetter 🏁 (@MrEFaggetter) reported@SkyUK I used your web chat service today to request an engineer to visit to move the WiFi installation, that the engineer said he would do FOC if he had to come back... I was told it would be £60. This was then waived... I was promised a call from an engineer to confirm....
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RH (@ltfc_ralph) reported@AFC_Gooner_Mark @SkySports Poor lad, forcing him to go to bed early for petty exams that barely defy your future. Feel bad for him.
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Kopite306 (@IntoThemReds) reported@AFC_Gooner_Mark @SkySports If you win the league I sincerely hope he never forgives you.
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Chris Brennan (@Brennan_Media97) reported@DelaneyPaul @SkyFootball @SkyUK It's pretty awful.
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Dom (@DomMck14) reported@AFC_Gooner_Mark @SkySports **** timing but totally respect that, education has to take priority unfortunately in my opinion.
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Elliot Faggetter 🏁 (@MrEFaggetter) reported@SkyUK This DIDNT happen today as promised by SMITHA by the end of the day. As a paying customer, I am appalled.
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Jedi Dani 🐇 (@JediDanielle) reported@sainzastri What is the SkySports incident?
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✈️UK_Spotter ✈️ (@uk_spotter) reported@NickDougherty5 what on earth are you taking about - Jon Rahm number 2 in the world who plays on the LIV circus !!!! You are literally the worst commentator on Sky Sports - bring back Ewan Murray please 🙏 @SkySportsGolf @SkySports #hasbeen
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Frank macdermot (@MacdermottDave) reported@SkySports F1 is boring,millions have switched OFF!!!Plus commentary is childish and just bragging.Awful to watch.
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Star47 (@StarScream47) reported@SkySports Not when the regs suck and your coverage is terrible...
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M.B (@MoBoDrums) reported@SkySports employ this clown as the Celtic fan boy and as is much as part of the problem as anyone. He’s been extremely critical of Beaton in the past and here he is now like Heinrich Himmler pretending he knows nothing. The pricks prick
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😀 Justin 😀 FunJustJustin 👋❤️❤️ (@FunJustJustin) reported@SkyHelpTeam rang and cancelled my netflixs in April, should be off May 22nd ring up today and it was never cancelled now have to pay till June 22nd! Can I have a email address for complaints please.
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Sporrendo, Il Fratello Funk Soul (@sporrendo) reportedWhat ******** is happening, @SkySports? NOBODY WANTS THIS!!!
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Ollie🇾🇪 (@ollieuk10) reported@AFC_Gooner_Mark @SkySports What a truly awful father
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Cheds (@Cheds282519) reported@iRuntheshow1 @SkySports The list is very long if you want to go down that road.. Suttons made a career out of winding up everybody including constant insinuating of refs cheating “penalty to rangers” isn’t as funny when you personalise the refs
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TC 💙 (@48TeeCee) reported@iRuntheshow1 @SkySports I could live with Robertson. Boyd however, should be told to get to ****-nothing but a bitter ***
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Clive Roper (@CliveRoper) reported@SkySports @SkySportsTennis Why do you have such poor commentators in Rome??? Murray on tonight is awful….why not use the experienced full time commentators that we used to have with Prime Video and @TennisTV Ruining tv coverage in the Uk
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Sig Horse Stats 🐎 (@SigStatsHorses) reportedFinally someone on skysports calls Wan Bissaka out for being positional poor. Also that Nuno got this completely wrong. @MicahRichards
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Manchester United (@VRoonaldo) reported@KobiiBanks Now you know why I cannot stand Liverpool. They've quite literally become the laughing stock in PL within 12 months. Carragher can't still help himself. This clown and Gary Nevile need to be moved on from @SkySports
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Rory Maw (@RoryMaw) reportedWho is this awful @SkySports presenter? Ponderous doesn’t even begin to describe his voice.
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Matt Stannard (@mattstannard) reported@SkySports I pay Sky to watch football not interviews while the games on. Do them afterwards. Terrible!
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Courtney Griffin (@c_p_griffin) reported@SkyHelpTeam @SkyUK your customer service is so bad. We’re without internet (for the last 18 days) & you have failed to help & refuse to book an engineer as the ‘system shows internet’. I’ve followed instructions etc but you refuse to help. MAKE IT MAKE SENSE! £187pcm for what!