Sky service status: outage reports and connection issues
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
July 14: Problems at Sky
Sky is having issues since 09:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (59%)
- Wi-fi (20%)
- TV (11%)
- Total Blackout (5%)
- E-mail (3%)
- Phone (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Birmingham, Reading, Ilkeston, London, Plymouth, Hammersmith, Islington, Stanmore, Portsmouth, Hackney, Manchester, Batley, Peterborough, Croydon, and Barnet.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 2 minutes ago |
|
London
|
Internet | 3 minutes ago |
|
Birmingham
|
Wi-fi | 17 minutes ago |
|
Reading
|
Internet | 18 minutes ago |
|
Ilkeston
|
Wi-fi | 19 minutes ago |
|
London
|
Internet | 29 minutes ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Evee Carr (@EveeCarr) reported@MichelleBeckett @SkyUK @VodafoneUK Been there. VM are bloody awful. Condolences for your loss.
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JayKeen (@JayKeen93) reported@foreverfutbol24 @SkyFootball @SkySports FIFA have clearly come out and said the sensors didn't go off, there was no contact with the rope cam, and it's clear in replays that the direction of the ball doesn't change at all, just a poor kick from the keeper.
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Ross (@RossUKRFC) reportedHey @SkyHelpTeam why are you asking me for a pin to watch a football match I'd been watching for 114 mins? Had to reset it because you never ask for a pin....
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arron (@ArronScott75) reported@SkySports Infantino needs to **** right off. Corrupt ****.
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Zardoz van Dax (@Z4rdoz75) reported@MichelleBeckett @SkyUK @VodafoneUK I went through exactly the same issue, it was only when I threatened them with legal action and exposure they eventually cancelled the contract. Don't give up, don't pay a penny.
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Steve Hills (@SteveHi52816694) reported@MichelleBeckett @SkyUK @VodafoneUK Sky were **** when my dad died. **** them,wouldnt go near them again.
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ChristopherScotland (@ChrisScotland21) reported@SkySports Terrible celebrations wow
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Peter Nordqvist (@Nordqvist80) reported@SkySports 55% stupid English people
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FenStars 🇳🇴 (@FenStars) reported@SkySports 54.5% of SkySports viewership have never kicked a ball in the air and it shows.
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Steve D (@steve_doxey) reported@SkySports He’s a horrible little argi
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Fran 💚 (@bonnieofclyde) reported@MichelleBeckett @SkyUK @VodafoneUK When my grandad died, the council sent my Mum a bill as he hadn’t given notice to quit his OAP bungalow. Mum replied saying that as the contract was with him & not her, they should contact him at plot 25, Chelmsford Graveyard. She never heard anything after that.
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really.. who cares!! (@mugen112) reported@MichelleBeckett @SkyUK @VodafoneUK Feel your pain. Tv license people for me were horrible.. "will there still be a tv in the house" the thoughtlessness
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The Ordinary (@LordLewCan) reported@SkySports coverage of the Isco is astoundingly bad. We have ads, multiple replays of completed holes, Scottish Open footage, Fisk winning a year ago, music with leaderboards. But very little live golf from the tournament. What am I paying hundreds per year for?
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Boing The Noise 𓅪 (@Christo50515751) reported@MichelleBeckett @SkyUK @VodafoneUK Very similar experience when my father in law passed in 2022, they actually sent him a £12 bill which I let them chase so it cost them waaaay more… absolute arseholes I’ll never use them again
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Jacob Wadsworth (@jacobwadswort18) reported@Wiglanta1971 @SkyBroadband @SkyHelpTeam Mines been down since Wednesday, they're ******* useless.
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F1fan 🦋🦋🦋🌸💔💗🧡 (@niccif1fan) reported@SkyUK the mobile mast has had a fault for over 6 months when are you going to fix it. I keep reporting it you know there is a fault not sure what i am paying for when i can only use wifi
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sean rutherford (@sean68669568) reported@SkySports This World Cup has been the worst I’ve ever known for Officiating corruption specially for 1 particular team.ARGENTINA
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Michelle Beckett (@MichelleBeckett) reported@SteveMaslinG @SkyUK @VodafoneUK That’s awful. I’m so sorry your parents went through that. :-( I’m certainly viewing them in a different light after today.
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AUDREY ORPEAN HOSSAIN (@orpean6771) reported@Travis_fickle @Mcp19010 @SkySports Then why curse at people without knowing the context? *******.
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Ethan Greenwood (@Ethanisraelite) reportedReally poor service from @SkyHelpTeam calling 03337593096 for moving home and line not working. Frustrating waste of time.
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peter beaumont (@peterbe39733386) reported@SkySports With all the controversy and bitching in this WORLD CUP, which laughably is supposed to bring Countries together, there shouldn’t be another World Cup, never mind expanding it!!
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DGH (@DavidHa28575667) reported@SkyFootball @SkySports If its struck the wire yes of course it should the game should be at least replayed so many bad decisions
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🐶🐶Spaniels Rule🐶🐶 (@Spaniels_Rule) reported@MichelleBeckett @SkyUK @VodafoneUK didn't they just get fined £28m for poor customer service. and swear they'd put it right
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Jason Symington (@Symingtonjason) reported@keane016 @SkyHelpTeam This happened to me too, line is terrible and was hung up on several times!!
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You’re Just Listening 😀 (@ChatchoMan) reported@MichelleBeckett @SkyUK @VodafoneUK If Virgin Media are such money grabbing filth that they don’t want to believe a grieving person that contacts them and just terminate the contract they should at least backdate it based on the death certificate. Anything other than that is disgraceful.
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The Wheel Turns ... 〓〓 (@SimonLeggX) reported@MichelleBeckett @SkyUK @VodafoneUK I've had similar problems with Virgin. I won't use them anymore
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Michael horsfield (@HorsHorsfield) reported@MichelleBeckett @SkyUK @VodafoneUK Just been fined for shocking customer service. So sorry for your loss
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J. M. Rydningen (@jmrydningen) reported@swain_dog_ @F_Edits @SkySports It’s never a pen! Hence why it was ruled out! Regarding the cam/wire, the rules Are clear! The ball should’ve been stopped and dropped.
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Ian P Images (@IanP_Images) reported@MichelleBeckett @SkyUK @VodafoneUK I used the Lifeledger website to do this and it was so simple to do. I picked up a leaflet on it from the Registras office when I went to register the death. It's a brilliant service to contact all the utilities, financial services and pension providers.
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Precious Atubobienemi (@PAtubobienemi) reported@SkySportsBoxing @SkySports "Fisher back at the Copper Box against whoever Zuffa can find willing to lose on cue — domestic 'heavyweight prospect' hype has never needed an actual test to keep selling tickets."