Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Sale, Wembley, Belfast, Derby, Northampton, Milton Keynes, Chester, Leeds, Swansea, Coventry, Orpington, Birmingham, Hackney and Barton upon Humber.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Sale |
Internet | |
| London |
Internet | |
| Wembley |
Internet | |
| Belfast |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Wade180 🎯🎯🎯
(@wade_simon) reported
@SkyUK why are you making it so difficult to cancel a subscription 35 minutes of wasted time I don’t want super fast broadband I want to cancel my subscription ffs
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Petrol engine lover
(@mark_midnite) reported
@SkyHelpTeam Luckily the engineer arrived today and FFTP is up and running. But we got no confirmation the day before the incorrect date or the correct date. Why has sky's communication become crap. Is was great before.
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Rupert Pontin
(@RupertPontin) reported
@SkyUK I want to cancel my contract. I have been unsuccessful in contacting you as you are too busy to respond or talk to me. My bill has almost doubled in 2 years. Love the TV service, not the price. Help me cancel!! What do I have to do !! It was easier to cancel @bt_uk
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Greig Daines
(@greigdaines) reported
@SkyHelpTeam what's the official fix for Sky Q TV guide not loading. I have to restart my main Sky Q box on pretty much a weekly basis to get the TV guide working again. That can't be right. Others on your forum have the same issue. We need a proper solution.
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Horsie 🐴
(@horsie919) reported
@KnifedByKang @SkyUK @bt_uk man that sucks... hope they'll compensate or fix it soon for you!
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Manav
(@manav_94) reported
@DeimosThea If only @SkyHelpTeam offered a half decent service
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KnifedByAKangaroo
(@KnifedByKang) reported
MY INTERNET HAS BEEN SO BAD LATELY I THINK @SkyUK SHOULD GIVE ME SOME MONEY BACK
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Jeff Hall 😷
(@jeffnhall) reported
@SkyHelpTeam my main sky q box is working fine but none of other mini boxes are working, is there an known issue
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Darren Church
(@darrenjchurch) reported
@SkyHelpTeam is there an issue activating Sims? Mine hasn't activated since lunch time
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Karen Bowers
(@Kaz100984) reported
@SkyHelpTeam is there an issue with the red button service tonight? Can’t access any of the games. Don’t have broadband but always been able To get the games without a problem
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Amber whincup
(@WhincupAmber) reported
@SkyHelpTeam red button not working for Sheffield United match all first half, what can we do? Thanks
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KnifedByAKangaroo
(@KnifedByKang) reported
@Shadow_Simmer17 @SkyUK terrible isnt it
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Amsy_Virdee
(@Amsy420) reported
@SkyUK is such a joke! Just spent 30 mins on the phone looking to reduce my costs. The agent removed part of my package but didn’t realise that there were dependencies- and now my package is even more than when I rang up. Would never have signed up if I knew they were like this!
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banwait__
(@banwait16) reported
Hi @SkyHelpTeam BT Sport 1 currently isn’t working for me its showing a signal issue however all my other BT Sport channels are working perfectly fine. Do you know how I could correct this or if somebody could reach out and help me. Thanks Aaron
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Alan McDonald
(@mcdonal01) reported
@SkySports I understand you are aware of the issue with the Sky Sports App showing the error code CIE-2000. Can you please confirm you are working on a resolution and when this will implemented. Thank you.
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ʀᴏᴏᴅꜱᴋɪɴꜱ
(@roodskins) reported
@TheAngryGray @VodafoneUK @SkyUK I've had the same issue for over 3 weeks! I get told to DM them and they just ignore you every single time.
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HarryA
(@Handrew94) reported
Anyone else's red button option not working on Sky Sports through Virgin TV? #Skysports #Championship
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Shadow_Simmer17
(@Shadow_Simmer17) reported
@KnifedByKang @SkyUK Sounds like you're having the same problem I am, lol
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danielle wharton
(@daniellewharto1) reported
@SkyHelpTeam why is there no online chat, can’t contact sky unless you ring but with signal problems on and off and been away for the weekend and had constant problems with using the inter unless connected to Wi-Fi absolutely sick of this
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ScottishPlaneSpotter
(@scotplanespot) reported
@neil1138 @SkyHelpTeam Yeah, HD has been around for so long now, it's hard to understand how they can justify charging more for it. I bet it would be a struggle to find a new TV that doesn't support HD nowadays.
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Christopher Guy
(@ChrisJG1988) reported
@SkyHelpTeam Hi, is there a way to enhance the quality on sky sports football with sky go on Apple TV, I thought it was meant to be HD but the quality is so poor and the ball seems to stream when it’s fast paced?
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JakeDamion
(@JakeDamion91) reported
@skyuk by far the worst provider there is if you're looking for a company that shows a good level of customer service. I'm owed over £100 as a refund from over a month ago. The Complaint handler refused a call back as their line manager doesn't want to. 0 out of 10.
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Andrew Jackson
(@aj_Horsham) reported
@SkyHelpTeam I’ve reset my skyq mini how about 5 times, rebooted by router the same number of times (except everything but your equipment works perfectly on it) what other reasons are there for it to be not working? Router and sky devices haven’t moved in 5 years
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Rishabh Gadodia
(@RishabhGadodia) reported
@SkyHelpTeam I'm getting the cie-2000 error code when I play Sky Sports player on my laptop connected to Virgin media internet, however it works fine if I connect it to my iPhone hot spot. How do I fix this?
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Graham Clarke
(@grahamclarke65) reported
@SkyUK sky go app not working for 2 days. Tried reinstalling and restarting sky q box. No luck. Are there problems with the app?
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PS
(@steeleyp_) reported
@SkyHelpTeam @LoveEUHateTory Carol, instead of towing the company line, take a step back and see the “admin fee” as the daylight robbery it is. Some people told it’s £20, others £10. It’s about time @Ofcom outlawed it. It’s funny how Sky waive it at the first mention of refusing and opting to cancel service!
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Marcus Hislopigus
(@risingaboveit_1) reported
@SkyHelpTeam are there any broadband issues in the L21 area? My router is showing blinking orange light on middle light.
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JakeDamion
(@JakeDamion91) reported
@SkyUK by far the worst provider there is in the UK if you're looking for a company that shows a good level of customer service. I'm owed over £100 as a refund from over a month ago. The Complaint handler refused a call back as their line manager doesn't want to. 0 out of 10.
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Lauren
(@lat9817) reported
@SkyUK Why is it so difficult to speak to your accessibility team? Your customer service team are doing my head
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Slim Gaming
(@SlimNasty2013) reported
Hey @SkyUK do you have a contact number for Sky Mobile Sales, my phone is quite old and microphone is playing up so want a replacement phone 5G, but keep my number so need to chat with someone to get help with this? Thanks