Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
November 08: Problems at Sky
Sky is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (15%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Blackburn, Newport, Harringay, Huddersfield, London, Caerphilly, Cardiff, Greater London, Hackney, Crawley, Burntwood, Walsall, Birmingham, Whitehaven and Wimborne Minster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Blackburn |
Internet | |
| Newport |
Internet | |
| Harringay |
||
| Harringay |
Internet | |
| Huddersfield |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Helen
(@mulhel) reported
@SkyHelpTeam We’re not able to connect to anything via wi-fi or through phone network 🤔
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EqyptianQueen
(@kadijah_ayden1) reported
@SkyHelpTeam Internet is down in Cheshunt, Hertfordshire and has been very very slow over the past week-Pls advise further.
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James Etraud
(@EtraudJames) reported
@grawl_uk @SkyHelpTeam 100%. It’s annoying yes but this happens, my first major issue in 5 years with sky. If they haven’t fixed it by tomorrow that might be grounds for complaint but the sob stories on here my god. It’s been a couple of hours give them a chance
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Sarah Nuzum
(@SarahNuzum) reported
@SkyHelpTeam when will our internet be back up? I’ve been fobbed off recently with poor connection due to having an Alexa. I recently renewed my broadband contract, about 2-3 weeks ago. Can I cancel? This is unacceptable. It’s not Alexa’s fault this time!
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wafa
(@wafa95735608) reported
@SkyHelpTeam Hi I have problem with sky broadband connection.
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Ｃｌａｒｒｋｙ
(@clarrky) reported
@SkyHelpTeam 3hrs and no update!! Dreadful customer service. Not the best start to a new contract for broadband is it Sky! #skybroadband
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Martindavies
(@smurf791) reported
@SkyHelpTeam Having problems in Hemel hempstead too me and my son playing on our consoles with friends now can't be like this on and off foe couple off hours now
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Jox
(@joxoiz) reported
@SkyHelpTeam Thanks for the aknowledgement. My wifi in Glasgow is still not working.
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abi pearson
(@abipearson19) reported
@SkyHelpTeam yup Broadband down yet again! Hurrah can’t even get on help line 😢
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Iftikhar Ahmed
(@rajaahmed783) reported
@SkyHelpTeam Don't place the wrong information because page doesn't work
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Angela Mann
(@chyckange666) reported
@SkyHelpTeam Still down any news yet ?
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uksk05
(@uksk05) reported
@SkyHelpTeam @JamesBu21387819 Should be automatic service credit! #skybroadband
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Sportstack_BC
(@StackBC) reported
@SkyHelpTeam This is a joke I've been with you for 3 months awful broadband so so slow and now the constant disconnection is even worse I want out!!!
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Hossan Ahmed
(@HossanAhmed7) reported
@SkyHelpTeam Why my internet is down from afternoon. My child can’t see anything on Kids Tube. You are a big provider what happened to you. I am am East London. I called customer service but they disconnected the line. It’s a shame
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Blessings
(@ohBlessedB) reported
It's bad enough being housebound without any social contact but at least I had My TV...until now when Sky decided to cut me off from the outside world. I guess I'll just sit in silence until mid January, judging by my broadband performance over the last few months @SkyHelpTeam
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Mr. Wednesday
(@RuthsBestBoy) reported
@SkyHelpTeam No internet access at all now, your site saying no issues, no update from you for five hours now. NOWHERE NEAR GOOD ENOUGH.
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Archie
(@archierobin17) reported
Fix up @SkyUK
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Kevin the carrot
(@Kjvincent1979) reported
@aroundthehouses @SkyUK Mine is up and down. Hopefully ok tomorrow as I should be working
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DandyWriting...
(@DandyWriting) reported
@SkyHelpTeam Would you mind updating your loyal customer base with fix updates please?
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Ashish Bechra
(@ashbechra) reported
@SkyHelpTeam Hi can you help me . I don't have any broadband connection
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Nico Lucero ®
(@NicoLuce3) reported
@SkyHelpTeam why my internet connection is not working? Could you help me? @SkyUK
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david mckenzie
(@davemac68) reported
@SkyHelpTeam Wow, how come I've had to visit Twitter to find out it's not only me poor dissemination of this from Sky.
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James Collins
(@mpfjames) reported
@SkyUK look how @virginmedia treat 90 year olds with dementia!! Disgusting really and the lady on the phone was just as rude trying to ignore my concerns I tried to cancel it over 3 weeks ago. Cancelling DD tomorrow
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Henry
(@hbeech002) reported
@SkyHelpTeam my internet is not working. Please can you advise when this problem will be fixed.
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Jack
(@The_Neek98) reported
@SkyHelpTeam Why doesn’t this page have regular updates? The Broadband has completely **** the bed
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Matthew Whittington
(@Gooberfish42) reported
@SkyHelpTeam any update on when your services will be working again please? No internet here in Surrey and your website is not working either, with mobile data. Very frustrating!
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Glynbewlers
(@glynbewlers) reported
@SkyHelpTeam No service in Marlow for the last 2hrs.
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Jenoor
(@JOghorie) reported
@SkyHelpTeam I’m in Medway Kent and mine is not working 😫
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Psycoshark Gaming
(@psycoshark) reported
@AndyBoxall @SkyHelpTeam Me too. Shocking service ever since I switched to @skytv and broadband. Regret leaving BT.
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K Bruno
(@eevolimited) reported
@SkyHelpTeam Broadband down in RH2 8AY area..whats the issue! you also increased our bill this month for a poor service!