Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Burgess Hill, Swindon, Islington, Glasgow, Southwark, Tower Hamlets, Addlestone, Birmingham, Orpington, Halifax, Dublin, Peterborough, Gravesend and Dundee.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Wi-fi | |
| Welling |
TV | |
| London |
Phone | |
| Burgess Hill |
Internet | |
| Swindon |
TV | |
| Islington |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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(@SeraphinaWoods) reported
@SkyUK the adverts are so, so poor - cringe content
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Levelheaded Geordie.
(@Levelhead1892) reported
@BillyBooBaggins @SkyUK It’s a lot of money but £ for £ against other TVs is cheap. There’s teething problems hopefully they’ll be ironed out.
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Bailey
(@baileybaulf_) reported
@SkyHelpTeam wifi down today?
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cody
(@wz1ker) reported
@SkyHelpTeam morning, is there any update on where you’re at with fixing your broadband? Been down in the M43 area for almost 24 hours now despite your tests saying everything is fine. It would be nice if you would address the fact that there’s obviously an issue.
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Ryder1
(@Ryder123787041) reported
@SkyUK Provide Sky as a streaming service like Netflix you morons! I have a £20k projection system installed in my den. Do you think I’m going to swap that out for a shite TV just to see Sky? I would however, by a streaming version of the service.
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Wyatt Duncan
(@WyattDu69157112) reported
@Gooner_AC21 @SkyUK So, we got Sky Glass TV and 3 pucks for the TVs upstairs. The puck for the main bedroom has been swapped twice and still freezes. I upgraded my broadband and added two extenders and Still lose the signal in the mornings. Turning the puck off and on, retyping PW, etc.
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Crypto_Consumer
(@Crypto_Consmer) reported
@SkyUK Worse move Sky have made. When there were rumours that Sky were bringing out a streaming option, I was all for it, being on a communal dish sucks. Why would someone get rid of a perfectly good TV to get Sky Glass. Not gonna for as many customers for Glass.
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Graeme MacArthur
(@GraemeMacArthur) reported
@jasonbannan1 @SkyUK You have to telephone them to cancel. Sky Movies is a premium channel so you will have to pay a penalty charge. I tried after 3 months and was told that I would have to pay a £60 penalty.
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Paul T
(@povey35) reported
@SkyUK why is my app not letting me into VIP area even though I have been a customer for 18 years
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Pauline Bradford
(@Pauline42676702) reported
@SkyUK My son had Sky glass TV awful picture on live football he sent it back
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Wyatt Duncan
(@WyattDu69157112) reported
@knight247 @SpankyMcPickle @SkyUK Fight the urge to buy until they get the current issues fixed. Also where you live is EXTREMELY important as local news is just gone unless you live in a big city. Not even Carlisle has local news. I want to know what's happening here, not 70 miles to the South. And no CNN.
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Seany
(@theseanaj_) reported
@glendvd100 @SkyUK So many people have issues with it, tbh, Now TV offers the same content! And far cheaper.
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Wyatt Duncan
(@WyattDu69157112) reported
@blacklablover01 @SkyUK They provide all the equipment you need to hang it on the wall flat. If you want it to extend or angle, that's up to you. The beauty is that you only have the power cord to deal with as the box is in the TV and everything is Wi-Fi. Except we had to go back to ethernet so...🫤
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Wyatt Duncan
(@WyattDu69157112) reported
@LifeWasted1973 @craigc291 @SkyUK Right now, once we get it on Playlist You Can't Get Rid Of It. Sky keeps telling me to go through a certain sequence and I have to tell them that the options they say to choose don't even display. "Oh, that's going to be a SW fix", but good luck on getting a date.
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Matt Tomkin - Tao 🇺🇦 🙏
(@matt_tomkin) reported
@SkyHelpTeam So, this worked last night and come down to it not working again. Neither is the solution that worked yesterday
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Idge
(@twiittertweeter) reported
@Levelhead1892 @markukfan @SkyUK As I said , no WiFi no tv. I have been there. It’s a terrible product. Who wants ‘teething issues ‘ when they are watching tv. And more important who wants no tv when they are watching tv. It’s a terrible product and you know it. A decent tv and sky Q is far superior
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Sophie Fowler 💙 ⭐️⭐️
(@sophagemcmuffin) reported
@blacklablover01 @SkyUK Sky will not hang it on the wall for you, but it comes with the fixings and a guide to use. I paid a bloke £80 to put ours up
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Billy
(@BillyBooBaggins) reported
@SkyUK Trouble is it’s expensive & has loads of issues maybe you should tell people that not let them find out after they’ve got it
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Daniel Osborne
(@DanOzzzy189) reported
@SkyUK It's a **** TV though. If you want to watch on a crap display then knock yourself out.
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Davey G
(@glendvd100) reported
@SkyUK Worst invention ever. Wasn’t ready when it was released and still not ready now 6 months later.
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Marion Doyle
(@MarionD37571216) reported
@Pop_Dazzle @SkyHelpTeam Not again. @SkyHelpTeam are definitely not giving you the service paid for. 🙄.
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Jessica Parker
(@Je3s) reported
@SkyHelpTeam no internet this morning in the E3 area… also had reports from neighbours that BT is also down??
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Levelheaded Geordie.
(@Levelhead1892) reported
@twiittertweeter @markukfan @SkyUK I’ve got it it’s a quality product we a few teething issue.
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David Whyte
(@DavidWhChalky) reported
@SkyUK No CNN, no support for the hearing impared, otherwise great!!
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Michael Boys
(@MichaelBoys4) reported
@SkyUK We recently got sky glass… and we are sensing it back. It is the worst TV we have ever owned. Having everything rely on the internet is a stupid idea and it doesn’t work. The fact that you cannot record or download anything is a step backwards. Not forwards. Do not buy!!
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Just Thought I’d Say
(@thoughtidsay) reported
@anthony19641888 @ScotlandSky @SkySports When you’re first reaction to this story is to have a go Rangers and not those abusing Goldson, then you’re part of the problem with bigotry in Scotland, pal. Not part of the solution.
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Chris Thorpe
(@thorpie09) reported
@virginmedia your customer service and journey is shocking.. cancel my account never had such bad customer journey than what you provide @SkyUK im on my way back
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Neal Backhouse
(@NealBackhouse) reported
@SkyUK Sky glass. No quality. No audio. Never again
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kim ellis
(@KimEllisk98) reported
@SkyUK a dream for me, probably will have to cancel to cheapest ever sky gutted 😥
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DAVE_BREEL
(@DaveBreel) reported
@leeryan1066 @SkyUK Keep seeing this as a complaint. If I had hair I'd pull it out. What do you want to record that you can't currently get on catchup? Hard drives cost money that would be passed on to the consumer. Its totally unnecessary.