Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 16: Problems at Sky
Sky is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Birmingham, London, Hackney, Batley, Derby, Southwark, Gorebridge, Newham, City of Westminster, Cardigan, Colchester, Gravesend, Manchester, Norwich and Wells.
| City | Problem Type | Report Time |
|---|---|---|
 Cannock |
Internet | |
| Birmingham |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Hackney |
Internet | |
| Batley |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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sharon sawyers
(@chanceman1962) reported
@SkySports Stupid decision. Both should be kept until new season.
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Hels Bells
(@HelsE88) reported
@Janek_Scotney @T1ffff @SkyHelpTeam Same!! When I checked via the My Sky app it said there was an outage in the area on both broadband and talk (phone)
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Orwellisapanda
(@orwellisapanda) reported
@SkyHelpTeam When will the problem be fix?????
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Alfie
(@AlfieMac91) reported
@SkyHelpTeam Hello, I just checked it and it shows the last time I ordered a Sky Q mini box, no order on there for a router 🤔 the call taker mentioned there were issues with the system on sky’s end and he had escalated it. Can this be pushed through in any way?
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Belinda Read
(@belinda_read) reported
@SkyHelpTeam Hi, through my sky box. It just says we are experiencing problems, pls try later 🙁
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Belinda Powell
(@BelindaPowell1) reported
@SkyHelpTeam No problems here in Northolt. All good here
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Janice Duncan
(@janiceduncanuk) reported
@SkyHelpTeam my broadband constantly dropping in nw6, are there know issues today?
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Louise
(@LouiseWraith) reported
@OnlyOneChe @SkyHelpTeam It’s a fault somewhere although Openreach are saying everything is fine, my internet has been down 2 days now, I’m with Vodafone, seems Bredbury, Woodley are affected
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🌷
(@T1ffff) reported
@SkyHelpTeam Apparently there's an outage in my area.
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🌷
(@T1ffff) reported
@SkyHelpTeam It says there's an outage in the area
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Scottie
(@Scottie01086502) reported
@SkyHelpTeam The problems can't be resolved by following the link.......have you actually taken a look at the community forum ??? HDR v3 box not fit for purpose (sound cutting out) is the discussion title.
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ToonJules
(@juliegreener) reported
@SkyHelpTeam hi I’m currently having a house extension and need to move my sky dish as can no longer get a signal. Can you tell me how much this will cost and when this work can be done - the extension is almost complete externally but builders still on site.
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Aidan Leahy
(@Aido_L) reported
@gash_the @SkySports @david12egan Well obviously I’d they stay up but if they go down he’s saying bye bye
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Craig Thomson
(@crgthomson) reported
@SkyHelpTeam Do you have a timeframe for a fix for this yet?
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Richard Oliver
(@OldbonesTheGood) reported
@SkySports WBA were fools to sack Bilic and employ Allardyce. If they'd gone down with Bilic a good chance they'd be straight back up, and he had them playing some good, watchable footie.
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oldschlomo
(@oldschlomo) reported
@SkySports Don’t care cos I cancel my sky subscription.
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Neil Edwards
(@neillev86) reported
@SkyHelpTeam i currently have sky go extra free with my tv subscription but sky on my ps4 now states stream unavailable how can i fix this?
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Nick Patel
(@Nickpatel180) reported
@BelindaPowell1 @SkyHelpTeam It states in the tweet Isleworth, so Northolt shouldn’t have any problems then.
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Julian
(@jckato) reported
@SkyHelpTeam How long is this outage going to last?
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Ali M
(@Russian43394980) reported
@SkySports yeah it's not his decision and it never was? this isn't something new
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Joe Azar
(@joeazarrrr) reported
@SkyHelpTeam My broadband stopped working out of nowhere, is there any problem with the broadband today because I've been reading the latest tweets and it isn't just me who's having a problem
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Emos Spam
(@cjmclean80) reported
Day 3 of @SkyHelpTeam not recording properly or downloading advising remote network problem. Definitely not a broadband issue as have been able to watch over a firestick.
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The Green Manalishi
(@TwoProngCrown) reported
@Jason4COYS I would say at Spurs he’s not only inherited the worst defenders he’s ever had, but also a club that is desperately anxious before every big game which is always exaggerated by biased @SkySports &media purposely making sure we’re aware of the cost of failure before every big game
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skippytv1956
(@Skippy561) reported
@SkyHelpTeam @HelsE88 Please stop suggesting using the sky online because you've got a problem & your just papering over the cracks. Prove that our custom is important to you & look into it. All these people can't be wrong.😡
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Ullu Ki Pahti
(@sanaasxdiq) reported
@SkyHelpTeam I live in the TW7 area and there seems to be an issue with the Internet. I’ve tried resetting it and disconnecting it and following the instructions online but it hasn’t worked. It’s been like this for over 2 hours.
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LDC5678
(@LukeCostello13) reported
@forbisher809 @MbThechef @SkySports Sorry mate just realise Swansea and Cardiff but the reason I called it the EPL is because the league is based in England, I see no issue with calling it the EPL
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The Green Manalishi
(@TwoProngCrown) reported
@Jason4COYS I would say at Spurs he’s not only inherited the worst offenders he’s ever had, but also a club that is desperately anxious before every big game which is always exaggerated by biased @SkySports &media purposely making sure we’re aware of the cost of failure before every big game
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Orwellisapanda
(@orwellisapanda) reported
@SkyHelpTeam When will the problem be fixed????
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Luis Morgan
(@donutplsss) reported
@SkyHelpTeam my internet has been terrible the past few days, is there anything that can be done? low upload / download. high ping. it's never been like this
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Gareth Smith
(@GSmithWBA) reported
@SkyHelpTeam are there any known issues in the TF12 area? My internet has been on and off all day today