Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (60%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: City of Westminster, Birmingham, Hackney, London, Plymouth, Hammersmith, Rotherham, Paddington, Dublin, Wigan, Kingston upon Hull, Eastleigh, Southampton, Croydon and Dunfermline.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Internet | |
| Birmingham |
Internet | |
| Hackney |
Total Blackout | |
| London |
Total Blackout | |
| Plymouth |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Sophie Espley
(@SophieEspley) reported
@SkyHelpTeam I’m abroad and my internet isn’t working is the system down effecting that ?
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Craig the Baker
(@craigsandiford) reported
@SkyHelpTeam lost phone signal and mobile data at 7pm. Shrewsbury, West Midlands.
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Matt Chilton
(@MattChilly92) reported
@SkyHelpTeam @flage101 Your service this last year has been appalling. Rely on phone for work and it’s awful. Will be looking to cancel contract tomorrow!!!!
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paul cook
(@paulcoo91167688) reported
@SkyHelpTeam phone down
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Vicki
(@vickigreen88) reported
@SkyHelpTeam is there an internet outage in Blackpool our internet is down completely
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Melissa
(@melsypop) reported
@SkyHelpTeam @SkyUK NETWORK IS DOWN AGAIN?!! How long for this time? I’ve been without service for hours & can’t make or receive calls at all! Tell me what I’m supposed to do as a single mum of 5 who relies on her phone for emergencies?!!!! I have no house phone 😡
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Josh Benson
(@shukii) reported
@SkyHelpTeam Will we be getting compensation for the lack of service?
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Robert 'Mash' Webster 📖
(@LatestMasher1) reported
@Tara47021663 @SkyUK That has been happening to me as well today, cut out three times today and really aggravating. #skybroadband is being wack now
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gratefulfornhs
(@Obrien01O) reported
@SkyHelpTeam mobile seems to be down and has been for a few hours now. Any idea when you’ll get this fixed?
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Sparkly1980
(@mememe22680) reported
@SkyHelpTeam networks down but surely voicemail should still work? This is ridiculous
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francis bennett
(@francis18892939) reported
@SkyHelpTeam is there an issue with mobile coverage please? I can’t get any reception or make any calls
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CraftyCraftings🏳️🌈
(@michellerm123) reported
Stuck at the checkout with noway to pay, couldn't phone anyone to help, kids stressing, couldn't get a taxi. Walked home freezing with no food. Thanks @SkyUK #sky #skyblackout
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Allan Millar
(@AllanMillar14) reported
@SkyHelpTeam When are the mobile issues going to be resolved?
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Richard Steggles
(@SteggsR) reported
No signal on my sky box for two days now! @SkyUK any danger of getting to watch the TV I pay for??
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Running Richard
(@RichBream82) reported
@SkyHelpTeam so i now have 4G but still can't make or receive any calls what a shambolic service you are providing! @SkyUK #skymobile
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Marcus Wilkins
(@wilkins76) reported
@SkyHelpTeam @BunsenNoBurner Intermittent? I haven’t had a signal for 5hrs
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Robin Winterton
(@RobinWinterton) reported
Hey @SkyUK What happened to me mobile signal between about 7 - 8pm this evening? Wife now thinks I'm avoiding her? Can you please explain that you cut off my mobile signal? Otherwise you may have a case on your hands due to divorce...
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Mick
(@mickthehoop1967) reported
Andy White talks some crap on @SkySports
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Dazzle
(@DazHelper) reported
@SkyHelpTeam Good job I'm out of contract because that's the last straw after being a sky customer for 9 years it's goodbye. I'll be phoning tomorrow to cancel ☹
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baile1kim1
(@Baile1Kim1) reported
@SkyHelpTeam Thank you luckily the children were not at clubs this evening hopefully it will be on ready for the school run, data of Sufi works just no service or voicemail just cuts off ringing in/out
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Helen Brickwood
(@helenp82) reported
@SkyHelpTeam here we are again! This time it’s the mobile signal not working 😤 your service really is pants. Any idea when it’ll be up and running?
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jon dent
(@jon306) reported
@SkySports red button not working yet again?
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Manish Kumar
(@manish262002) reported
@SkyHelpTeam Your broadband service is down since afternoon today, what’s the problem? By when it will get restored?
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Emma Chappell
(@EmmaChappell83) reported
@SkyHelpTeam No it’s not intermittent, got no service on anything except over wi-fi and can’t make calls at all
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Tristan
(@Lsimmonds49) reported
@SkyUK sort ya dam broadband out been having bloody issues for 2 days now it’s getting ridiculous NOW!!😡
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Steve
(@RoyalFlush_Grp) reported
@Zachary__reeder @SkyHelpTeam I agree that it is some customers - I know other Sky Mobile customers who have service. I agree with @Zachary__reeder somewhat, as the service is completely down, and has been since at least 4:45PM. It’s probably been down longer - that was just the 1st I tried to use it
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RachelHeatley'
(@heatley21) reported
@SkyHelpTeam hi, is there something wrong with the signal / 4G? I’m unable to do anything unless connected to wifi. Thanks.
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joseph (taylors version)🚫🛴
(@estesbitch) reported
@SkyHelpTeam Hi, I can’t download any programmes on any of my Sky boxes How do i fix this?
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Citizen Pete
(@CosmicWasp) reported
“Flutes for 50 pence”, “**** the pope”, “**** the IRA”, “**** Bobby Sands”…. Do they sing songs about their team, or just hating catholics? @SkySports need to remove all mics from the away section and call it out… what is wrong with this lot, it’s ******* weird.
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Mike
(@shoreyo91) reported
@SkyHelpTeam estimated time for your mobile service to be back up?