Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 10: Problems at Sky
Sky is having issues since 12:00 AM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (60%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hounslow, Bedford, Dunfermline, Cardiff, Derby, Crawley, Basildon, Ilkeston, Coventry, Wolverhampton, Chatham, Newtown, Stanmore, Newham and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
TV | |
 Dublin |
TV | |
| Ferndale |
TV | |
| Wigan |
TV | |
| Wolverhampton |
TV | |
| Rotherham |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Mansfield
(@mansfield_chris) reported
@jcarlyon @SkyHelpTeam We're YO13 and still down since 10ish so it must be a big issue.
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PEDRO DMW 🚶🏻♀️👬
(@AkinduroTemito8) reported
@SkySports Or would never ever get it right at that.,,you guys are doing well.,
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James Martin-Davies
(@DevJMD) reported
@JuliePratt27 @SkyHelpTeam The lack of knowledge/updates is actually disturbing from Sky. Even TalkTalk provide consistent updates when an outage occurs, and even have a localised tracker. I wouldn’t go with TalkTalk if my life depended on it, but at least they’re responsive to these issues.
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Bobbley
(@Bobbley2) reported
@LovelyGeezer65 @SkySports @MillwallFC Loads of booing at Newcastle the weekend not a mention, they turned the sound down. **** cnuts
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Julie Pratt
(@JuliePratt27) reported
@SkyHelpTeam @jcarlyon Wow you have to have total outage for over 2 days to get any compensation. 3 hours is a joke when your trying to work never mind over 2 days!!!
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First July
(@Qasiinn) reported
@SkySports @FloydMayweather is a coward. He'll never take this fight.
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******
(@fraserMhay) reported
@SkySports Was a horrible out of control attempt to win the ball by Luiz. So glad Raul is back
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Aine .
(@AineWaterford) reported
@SkyUK Ur customer service is appalling in lreland
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Jenna McGregor Jackson
(@Jennababes) reported
@SkyHelpTeam hi, our Internet isn't working, the light on the hub is orange. I've looked on the app and it says known issue in the area? Can you advise when this will be fixed please??
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Mr. Bean
(@MrBean01883950) reported
@SkyHelpTeam WHY R U LOT SO SLOW N ****
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Isha
(@Isha47094134) reported
@SkySports @GNev2 @MicahRichards Gary Neville is so obsessed with making pogba look like the bad guy
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Fuzzy Logíc
(@FuzzyLogc1) reported
I just tried to buy a Mars bar for 25p. The shopkeeper said it’s a pound and told me to **** off. @SkySports can you please report on this injustice?
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Alfred
(@Gordon90456623) reported
@SkySports Bit of a gamble risking brain damage for money.
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Ben ✈
(@walsallben) reported
Fix your **** @SkyHelpTeam goes down every Wednesday I swear
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James Martin-Davies
(@DevJMD) reported
@Janana58 @SkyHelpTeam They don’t know as usual. How they can fail the entire of Yorkshire and Humber is beyond me. Localised issues, yes, but an outage of this size should not be happening when so many people need this for their job. Worst updates from any of the big providers. Back to BT for me.
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Mr. Bean
(@MrBean01883950) reported
@SkyHelpTeam my WiFi is down help
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CMDIRL
(@CMDIRL) reported
@SkyIreland @SkyHelpIreland @SkyHelpTeam Surely someone within your design team can come up with a design to prevent #birds resting on the #LNB arm. I mentioned it to some of your call centre staff and they said it is something that causes quite a few unnecessary service calls
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PEDRO DMW 🚶🏻♀️👬
(@AkinduroTemito8) reported
@SkySports I want to categorically say this here and now.,even if this country gets ever better (that I doubt) our league would never ever get to this good and fantastic state.,everyone in England is involved with the premier league.,I support Real Madrid but I’m saying here that the EPL is
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Kirsty Bryce
(@KirstyBryce) reported
@SkyHelpTeam The problem isn’t the websites, it’s why talk talk are able to influence this
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James Donnar
(@Poemboy4) reported
@SkyHelpTeam Ok. Just done a quick search on your twitter replies and there are multiple people raising the issue for this post code, which strongly suggests there is an issue.
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James Donnar
(@Poemboy4) reported
@SkyHelpTeam Hi there, do you have any reports of broadband connection issues in the Leeds (LS26) area?
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Janna
(@Janana58) reported
@DevJMD @SkyHelpTeam It is so frustrating. I can only get 4g intermittently as the mast is down here too, so double whammy. Why do we pay for this crap service?
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Claire Clea
(@Claire_Clea18) reported
@SkyHelpTeam Downgrade my sky package. Or just leave if this carries on. Never got this shizz with @virginmedia
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Atelixon
(@atelixonog) reported
@SkyUK The WiFi is down for 2 days in my area, that's just unacceptable. I wouldn't mind either, but I get **** mobile data signal here aswell.
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Joe
(@daljoe86) reported
@SkyHelpTeam It's your ****** automated service
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Andrew Moorhouse
(@AndyMoorhouse) reported
@SkyHelpTeam I can't find any chat options at all. Can you share a link please? My router is broken and I'm struggling to work from home.
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James Donnar
(@Poemboy4) reported
@SkyHelpTeam Thanks. The page suggests everything is ok but it can’t find my hub and suggests I book an engineer. However, I have seen a few people in the area have the same issue so sounds like a bigger issue. Any records of it being a bigger issue from your side?
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Claire Clea
(@Claire_Clea18) reported
@SkyHelpTeam Read the whole thread ***….. been there done that. 😴 your service is infuriating!!!
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Tracey Davies
(@miss_traceydav) reported
@SkyHelpTeam Only watching box sets on iPlayer and Alibi currently so not sure on any other service/channel
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Malcolm Heron 🌳NFFC🌳
(@mallyslife_) reported
HELP. Am I right in thinking the Forest game tonight is NOT on red button? Seems like it isn't on anywhere! #NFFC #SkySports