Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 17: Problems at Sky
Sky is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (48%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Bracknell, Brighton, Manchester, Tamworth, Gravesend, London, Tavistock, Brackley, Exeter, Dublin, Barking, Great Missenden, Wickford, Birmingham and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Reading |
Internet | |
| Telford |
Internet | |
| Bracknell |
Internet | |
| Brighton |
Internet | |
| Manchester |
Internet | |
| Tamworth |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Paul McGovern
(@PaulMagoo6) reported
@SkySports What way is the wind blowing captain obvious? Sang their praises last two years, hammering them now. Typical. It’s a bad run but we’ve had no CB’s for 4 months!! VVD most influential player in league atm. He was slating Utd for two years, now he loves them. Boring.
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Kingsley Stewart
(@mtume85) reported
@AA_utd @MicahRichards @SkySports I'm a United fan, but honestly, you sound dumb as **** mate.
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Saman Jayalath
(@SamanJayalath) reported
@SkyHelpTeam hello, I@have lost internet in my area, please can you tell me what the problem is. Thanks
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83Jams
(@papajimbo1983) reported
@SkyHelpTeam To be fair the service has been intermittent for the last 3 months I'm putting it down to covid staff shortage or my modem is broken
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Chris Heath
(@atfc_chris) reported
@SkyHelpTeam No Internet in bordon.... work to do. Help
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DandyWriting...
(@DandyWriting) reported
@SkyHelpTeam Same here - your website provides zero accountability for known issues and simply says all ok. Well it isn’t. Information would be welcome.
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Becky Bowles
(@BexBowles) reported
@SkyHelpTeam are there problems in NN2 area? Internet was in and out in Friday and is poor today. Have reset box several times and followed steps to check signal which says is fine - but it is clearly not. Making it really difficult to work form home
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Nedders
(@Neddrs) reported
@Ner1sa @SkyHelpTeam Almost as if Sky have those green ticks fixed to stop people getting irate at their continually awful service. This is the second complete outage in a matter of weeks, and the "sky help" team do anything except "help", rarely knowing what is going on. Really bad.
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Katie Jansons
(@KatieJansons) reported
@SkyUK where can I find a phone number on your website to speak to someone for help with my broadband?
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Rudolph Hart! By Name and By Nature !
(@RudolphHart) reported
Just had a call from "Jessica" (with a very suspiciously Indian accent ) on 01293456478 from SKY Broadband!! They are Scammers, just hang up and DO NOT LOG ONTO YOUR BANK ACCOUNT for them. SKY would never ask you to do this! @SkyUK
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SM
(@shaunmitch1986) reported
@TTaylor_LFC @jmurf__ @SkySports You just said glazers spent. Wrong, anything spent is the club. The issue is they have bought the club with money they didn’t have and saddled it with a huge debt to do so. Club is doing what it already could without them but now with big debt and them taking money out too.
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Amy Thewlis 💙
(@ThewlisAmy) reported
@RiddlerTano @ManCity @SkySports Okay so fans who have been supporting them for 50+ years are plastic, jealousy is a terrible thing, what a ****
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carl berry
(@carlrberry) reported
@MicahRichards @SkySports U stop taking the mic Micah poor old Graeme his loved Liverpool getting a lesson I half expected Keane doing his jiggy dance
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Nedders
(@Neddrs) reported
@sweiol @SkyHelpTeam They're serial liars, unfortunately - they claim it's a telephone exchange issue, yet other people in my village (Four Marks) are connecting without issue. Which means - yet again - Sky are failing. So tired of Sky's constant issues, yet "Sky"-high bills.
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nerissa
(@Ner1sa) reported
@Neddrs @SkyHelpTeam One page tells me there is an outage and as I go to check my status, I too have all the green ticks. Mixed messages from Sky!
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Laurence winston
(@Laurencewinston) reported
@SkyHelpTeam I have been without sky q for about a month showing no satellite signal after numerous phone calls a engineer came this morning and said he wasn’t allowed into my flat i am still paying for the service can you help me please
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Ollie James
(@olliejamez) reported
@SkyHelpTeam Down in Bordon. I’ve got lectures to attend!
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neil lewis
(@neillewis65) reported
@SkyUK are there issues with TV in Gl6 area, lost virtually all channels
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Clare Brown
(@Brown_Clare1995) reported
@SkyHelpTeam Can you tell me why in one room I get the guaranteed 45mbps and in another I get 2mbps. Can't say I'm happy. I've been a sky customer for many years and have never experienced this problem before
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Danielle Burl
(@DanielleBurl) reported
Shoutout to @SkyUK for excellent customer service. Router needed replacing so I called up yesterday (Sunday) got straight through and had a new one ordered. It arrived this morning at 8am and I’m back online for work. Very impressed! #customerexperience
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jparker™️
(@jparkz017) reported
@SkySports **** the glazers
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Ollie James
(@olliejamez) reported
@sweiol @SkyHelpTeam I’m in Bordon and having trouble. Also my Vodafone 4G was struggling for a good hour until about 5 mins ago
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Bruno FC
(@rafster35) reported
@SkySports **** the glazers, biggest problem at @ManUtd and that 🤡 Edwoodward
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elliot
(@lfcbloom) reported
@SimonMidi9790 @NB6Times @SkySports yes simon a bad performance now with 0 centre backs will directly correlate to 30 years without a title you are correct unbelievable analysis
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Ashley G
(@AshleyG2790) reported
@SkySports Hahahahaha We never have been title contenders this season, to be a title contender you need to be consistent. Spurs, Everton, Southampton, they all spent time up at the top of the league yet never called title contenders or 'bottled' it when they dropped down.
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Chris Smith
(@sweiol) reported
@SkyHelpTeam @SkyHelpTeam How widespread is the issue? I am in Alton and have no Internet and all land line calls just give a busy signal.
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Nedders
(@Neddrs) reported
@SkyHelpTeam Are you ever going to answer my questions????? It's now two hours since the outage was reported and all you've offered is one pathetic apology to someone else's complaint. Why is the service showing green ticks, is this a Sky issue, what are you doing, when will it be resolved??
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Tramp Nights
(@trampnights) reported
@SquawkaNews @SkySports He means bad as in like bad losers, excuses etc
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Paul Johnson
(@PaulJoh88304320) reported
@SkyHelpTeam Yep we have an outage in the area. Do you guys know roughly a time frame for it getting resolved please?
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고생 끝에 낙p이 온다
(@AhijahB) reported
@DarrenDaly23 @SkySports That's true but the traditional big team's Arsenal, United have had big gaps of not winning the league and then the two plastic club's also. Liverpool have had two awful unacceptable game's against City and villa.