Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 05: Problems at Sky
Sky is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Southwark, St Helens, Cardiff, London, Paignton, Manchester, Brandon, Halifax, Erith, Northampton, Havant, Birmingham, Harringay, Andover and Stevenage.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Internet | |
| Southwark |
Internet | |
| St Helens |
Internet | |
| Cardiff |
TV | |
| London |
Internet | |
| Paignton |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Potts
(@TonyPot15280928) reported
@paulcleasby @SuhailChowdhary @SkySports I thought he was poor
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Browner
(@ikonlover) reported
@paul_jolly2019 @SkySports Micah is awesome instead of droneing crap being spouted that karen should not be aloud near a microphone ever talks absoloute tosh and pretty mich repeats what the other presenters have just said
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Tricky Nikki 🌵🌸☀️🍹
(@nicnacs1234) reported
@SkyUK How does it take more than two weeks to get an engineer out? It wouldn’t be so bad if you could cast Sky Go to a TV. I’m sure @virginmedia’s engineers came within a couple of days when we were with them!
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Danny Seabrook
(@dannyseabs) reported
@paul_jolly2019 @SkySports I never listen to the pre half time or post chat most of the time it’s nonsense no matter who is doing it It’s bad enough listening to the commentators most of the time
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salouuu 🤍
(@162009_ox) reported
@SkyUK hi, i signed up using a friends referal link but still not had the reward for it. Could you please help?
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Michelle Hewison
(@chellehewison) reported
from
Whitley Bay, England
@SkyHelpTeam The number of times since that I’ve had members of your sales team contact me trying to get me to stay as well is ridiculous. Each time I’ve had to tell them it’s because you don’t service my new area and then you hit me with a near £100 termination charge!
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Zentavius
(@ZentaviusTV) reported
@paul_jolly2019 @SkySports You need to ring up and threaten to cancel if you're getting done for £70. Barest minimum they'll do you 25% off, if you push hard enough or are willing to miss out for a month, it can go as high as 70%.
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Jarrett Jordaan
(@jljordaan) reported
@ReaazAhmed @SkySports @premierleague Yes, I found that interesting as well. Never even noticed. Same same with F1 though. Keep it in the circle.
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Mickey Suavo 🇺🇬
(@mycoolsuave) reported
“This Man United we’re talking about”. Isn’t a good enough analysis after a United loss @skysports …Can you break it down how the opposition outplayed them please. G.Neville especially
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Lauren (Loz)
(@LondonaLozzy) reported
@SkyHelpTeam Morning. It is Sky Q and it is still not working. We have tried calling this morning but it was an automated service that just talked us through the steps we have already done
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Derek Jones 🏴🇺🇦🏴
(@dexster55) reported
@Tottenham_Feed @SkySports Let’s hope this is true. Lo Celso’s so called ‘corner’ kick is etched in my memory. As for Ndombele what a waste, so much talent, words fail me.
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Paul Richards
(@PaulRic41194806) reported
@SkyCinema @PaulMcG01699714 @SkyHelpTeam Is that your answer? Pitiful. Forums are full of people having massive buffering problems with this channel. Needs sorting.
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Josh Jenner
(@JoshJenner1) reported
@SkySports There issue is everyone still thinks the fergie era was just last week, using words like biggest club in the world, news flash there not. The new guy will be gone by Christmas and wish he never left ajax.
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Mr Bubby Bear
(@MrBubbyBear1) reported
@SkySports @SkySportsPL @SkyCricket I really find your agenda-driven, box-ticking coverage too much these days, so rather than attack personnel I am just going to cancel & save money! BBC forces its agenda too but costs a lot less. Sport has become very business-like & soulless.
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Gavlar
(@TheNotoriousGAV) reported
@GhostWriterMr @paul_jolly2019 @SkySports NoI don’t consider it THAT level at all. Do you seriously think for one second that the ladies National team could hang in the prem? They’d lose 38 games.
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Louise wilkins
(@Louisew_13) reported
@SkyHelpTeam Absolutely disgusted with customer service Still without internet still have a fault called this morning unable to help and will have to call back another time. So have now been without internet for almost 2 weeks but yet you'll still payment for a service not received.
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john nsno jevons
(@wakeyblue) reported
@hitchj1 @Everton @SkySports Sky sports only do top 6 unless utd liverpool city spurs chelsea etc drop out of that bracket then becomes top 7 or 8 when we were in top 6 it was top 5 arse kissing around the so called big clubs it will never change calling players by first name trent ,bobby ,embarrassing
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Mark Foley 🇮🇪 🇾🇪 #GlazersOut
(@hagballreds) reported
@SkyHelpTeam Sky truly have the worst customer service around. Think its time to kick them to the kerb. Still can't access my account fully after mails and phone calls.
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Liz Groundland
(@LizGroundland) reported
@OpenreachHelp @SkyHelpTeam now day 4 no broadband can't work from home TV doesn't work properly No comms. what is happening? We keep chasing but kept fobbed off help please
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Michelle Hewison
(@chellehewison) reported
from
Whitley Bay, England
@SkyHelpTeam How does this work exactly? Especially given that I’ve been a loyal customer for the best part of 10 years and you took this matter out of my own hands!
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Anthony Tindall
(@TindallAnthony) reported
@paul_jolly2019 @SkySports Has an advert right before kick off. Comes back on then has another advert straight away the one thing I’ll never understand
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John Bell
(@pootzwar) reported
@paul_jolly2019 @SkySports I won’t pay for sky for having commentators and pundits who haven’t got a clue. It’s embarrassing I ain’t interested in who or what you are but you have to know your ****. Not just tick boxes to meet agendas
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Nathan McLean
(@nmclean77) reported
@paul_jolly2019 @SkySports The presenters should be selected by means of election by the service user, not some box-ticking exercise by the people at the top.
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Nabzie
(@nabzmud_nabzie) reported
@SkyHelpTeam hello my Wi-Fi isn’t reaching some rooms in my home. I was told that Sky would send Wi-Fi extenders to sort out this issue. How do I contact Sky about this?
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Ian
(@ianlufc76) reported
@DanVoiels @paul_jolly2019 @SkySports 100% this. Can’t be arsed with any of this box ticking it’s going on everywhere not just football places of work to. Stupid
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.
(@pandodie2) reported
@paul_jolly2019 @SkySports Not paid them in years. They are a terrible firm
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Tara Rogers
(@Tara_Rogersxx) reported
@SkyHelpTeam what number do I dial for broadband technical help? It’s been 4 months of the “guaranteed wifi in every room” with no wifi in many rooms…
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The Gunn's
(@SmokingGunns) reported
@SkyHelpTeam I’d like to ensure some praise is given to one of your team who helped me at the weekend after some very disappointing service issues, how do I get my feedback to the right place?
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Orta Mobile
(@RotterdamWhite) reported
@paul_jolly2019 @SkySports It’s all part of the dumbing-down process that’s been going on in recent years. I’ve stopped watching A Question of Sport because it’s so infantile and I loathe Match of the Day Extra for the same reason.
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To Ell and back
(@Abouttimetoo2) reported
@paul_jolly2019 @SkySports Carnet is the worst pundit there has ever been, awful and irritating