Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Bristol, City of Westminster, London, Southwark, Dublin, Glasgow, Hengoed, Slough, Uckfield, Chester, Croydon, Rochdale, Islington, Irvine and Dungannon.
| City | Problem Type | Report Time |
|---|---|---|
 Bristol |
Phone | |
| City of Westminster |
Internet | |
| London |
Internet | |
| Southwark |
Internet | |
 Dublin |
Wi-fi | |
| Glasgow |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@Paul46503781) reported
@nataliesawyer @SkyHelpTeam Yep had it a few weeks ago and they came out. Same issue again today
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tony newman
(@tonyn63) reported
@nataliesawyer @SkyHelpTeam Since you left ,there been problems.
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Chris Holland
(@chrish18181) reported
@nataliesawyer @Drewmeister1980 @SkyHelpTeam Is it most channels or just HD??? Could be weather as there’s lots of thunder and lightning about. If your on a communal system there is an issue on some systems with HD but should be able to watch the equivalent channel in SD. For example 405 golf HD or 859 golf SD
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Jas Sohal
(@JasSohal20) reported
@nataliesawyer @SkyHelpTeam Yes....and we are in Warwickshire. Called Sky last Sumday and they changed the settings. It was OK for a couple of days but same problems occurring again.
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Sha Hussain
(@Sha_Nanigans) reported
@SkyHelpTeam a week later.. Everyone is reporting similar issues. As someone who works in Software development... Let me advise you that there is bug, in your update or latest release. I have conducted tests, done my due diligence and yet there's errors & half info/blank screens.
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Daniel Wright
(@Currencyinfo) reported
@nataliesawyer @SkyHelpTeam I’ve had a#it a few times today, put it down to the thunderstorms hanging around as now and again they mess it up, however did the classic turn ithe box on and off again and been fine since!
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Matt Collo
(@Collo_MJ) reported
@nataliesawyer @SiClare @SkyHelpTeam Have an engineer coming Friday lost signal on some and cant even get some channels!
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Simon Clare
(@SiClare) reported
@nataliesawyer @SkyHelpTeam On demand was basically unwatchable as it always froze. I was forever getting technical errors or lost network and rebooting etc Then that Sky engineer turned off a setting on each box that made it all work smoothly. Simple as that. Don’t know exactly what setting he turned off
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John Mellor
(@stayleyvegas) reported
@nataliesawyer @SkyHelpTeam Same here. Looks like the weather caused it. Some channels ok but most froze for a couple of days. Just unplugged at mains then put back on to reset and not had any issues since.
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Steve mcintosh
(@SteverulzSteven) reported
@SkySports Utter **** from hamilton he and mercedes won’t admit to the fact that they have been screwed by the FIA just like ferrari told to turn the power down or suffer the consequences todays race was an embarrassment for the sport.
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Griff 💯
(@davidgriff79) reported
@nataliesawyer @SkyHelpTeam Yes , im in Isleworth area and it’s shocking . ITV2 hasn’t had signal in days. I keep having to unplugging it from mains.
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Dave Arsenal
(@AFCvTheEnemy) reported
@nataliesawyer @SkyHelpTeam Never been the same since you left 😬
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FOLLOW ENGLAND AWAY
(@robsnbobsss) reported
@nataliesawyer @Drewmeister1980 @SkyHelpTeam I had this issue living in a flat house wise now not an issue
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Bert Adams
(@BertAdams6) reported
@nataliesawyer @SkyHelpTeam I stay in Glasgow and have problems recently off for a while then back on
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Graham
(@G_Balfe) reported
@nataliesawyer @SkyHelpTeam Are they all hd channels? If so I've had the same problem. Dish needs to be spot on with a clear line of sight I think. Sd channels were fine
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Sean O Connor
(@SeanOConnor5) reported
@SkySports garbage
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Lecol
(@LeeCole20114602) reported
@nataliesawyer @SkyHelpTeam My satellite signal went halfway through the Croatia game. Engineer due out on July 2nd. Signal came back two days later, cancelled engineer. Signal goes an hour later. Now waiting for the 8th July to get it fixed. £90 a month to watch the Euros on an iPad. 😡
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Kevin cheeseman
(@Kevincheeseman3) reported
@nataliesawyer @SkyHelpTeam If it rains you will have trouble with some channels,I used to get with with,same thing happens with bt..only when it rains though
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Russell Jones
(@rj120781) reported
@nataliesawyer @Drewmeister1980 @SkyHelpTeam Sounds like the LNB needs changing which is the box at the end of the dish that processes the signal. An engineer would be able to change that on a service call
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Amit
(@MrAmeat) reported
@SkySports really needs to bring back Masters Football - that **** was golden 👌
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s
(@s806762136) reported
@nataliesawyer @Drewmeister1980 @SkyHelpTeam Yes I've been getting it too,think sky has some problems
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Mark
(@MarkyMark1983) reported
@nataliesawyer @SkyHelpTeam Check you haven’t got house phones anywhere near the cables, they affect your signal. It was so bad for us we had to turn our house phones off at the wall and not use them anymore.
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Andrew Black
(@Drewmeister1980) reported
@nataliesawyer @SkyHelpTeam Yeah I was in a flat and my dish was on the side (first floor) and the blokes tree next door just grew and grew eventually blocking out the signal. Sky ended up installing another dish at the front on an extended pole and it solved it. Good luck.
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Dave
(@mraitch1976) reported
@nataliesawyer @SkyHelpTeam Yes me, mine kept saying no signal from my sky dish but I've done a reset and it's been fine since 🤞
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Ryan McCallum
(@rmcc1888) reported
@nataliesawyer @SkyHelpTeam I’ve the same problem down at Kew Bridge with a few channels
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Adrian Bevington
(@ABevington11) reported
@nataliesawyer @SkyHelpTeam I think the weather is the issue Natalie. I lost the MLS game this afternoon just before we had thunder.
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Amra S.
(@bitchplease_88) reported
@SkySports It's always mediocre players with the worst attitudes.
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Nigel K
(@NDK72) reported
@SkyHelpTeam I’ve logged a complaint and the complaint guy on Saturday morning said try calling the retention/cancellation dept, which I did and they assured me it’d be sorted Saturday pm, this is beyond a joke now. So much for being a Platinum customer.
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Craig M
(@craig99mac) reported
@SkyHelpTeam my sky q mini box is not working in bedroom despite the main box showing connectivity and saying the mini box is connected. My tv is showing no signal and won’t let me select the correct hdmi port. Why not?! Driving me mad!!!
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‘Lloydy’
(@kentishvillan) reported
@nataliesawyer @avfc_david @SkyHelpTeam Sky has been poor for many years