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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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If you are having issues, please submit a report below.

Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 52% Internet (52%)
  • 17% Wi-fi (17%)
  • 13% TV (13%)
  • 10% Phone (10%)
  • 6% Total Blackout (6%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Leven, Hounslow, Carshalton, Glasgow, Edinburgh, Burntwood, Porth, London, Hammersmith, Dublin, Rushden, Birmingham, Preston, Chester, and Sheffield.

CityProblem TypeReport Time
Leven Internet 2 hours ago
Hounslow Wi-fi 7 hours ago
Carshalton Wi-fi 8 hours ago
Glasgow Internet 10 hours ago
Edinburgh Total Blackout 13 hours ago
Burntwood Phone 13 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • Bigjoe201207
    Joe Middleton (@Bigjoe201207) reported

    @grahamtreadwel1 Same thing with the Notts County game. Paying all this money for terrible coverage 🤦 @SkyUK

  • gfcbekah
    Bekah Willis (@gfcbekah) reported

    @SkySports @skytv shocking feed for the Gillingham game! Constantly stopping and picture quality is crap! #skysports+

  • Ola_Of_Utd
    Utd_OJ (@Ola_Of_Utd) reported

    They have to make it top 14 just for Man Utd to appear on the list @SkySports are never beating the allegations

  • bmunckton
    Barry Munckton (@bmunckton) reported

    @charlieldrv @SkyHelpTeam What one are you doing to it. I’ve never had a single channel freeze on Q. I’m on stream now and so far so good too. You say sky +. Which doesn’t exist anymore. Are you actually on the old white box? If so. You’re being robbed get off it and get Q installed.

  • dillonjahn
    Dillon (@dillonjahn) reported

    Can't believe how poor the standards have got at @SkySports . Used to be the gold standard for sports broadcasting and news, but the entire product served up these days is a complete joke.

  • saintsmith80
    Saintsmith80 (@saintsmith80) reported

    @SkyUK keep bothering to change my broadband maybe sort out your channels first like @SkySports plus channel. Why offer games on red button if matches just keep stop/starting. Very poor

  • benwrightfeb
    Ben (@benwrightfeb) reported

    @ste_0076 @SkyUK I’ve just recently got rid of mine after 1 year. It’s a terrible product. I hope yours get sorted mate.

  • JohnMac19059272
    Johnny Mac (@JohnMac19059272) reported

    @charlieldrv @SkyHelpTeam Even if you get a firestick certain Internet companies then can be a problem. Did any have these problems with a dish. Tech sucks and this wont be fixed in near future

  • julesg78julie
    Julie Green (@julesg78julie) reported

    Sort your sky sports + out. It keeps freezing and then went back from 50 minutes to 37 and then I missed a goal. Not happy I'm paying for this crap @SkySports

  • MGilani57809
    M C Gilani (@MGilani57809) reported

    @SkyHelpTeam @charlieldrv I'm going to make an official complaint to the broadcasting watchdog for why You've hiked up My bill from £58 to £98 that's a huge 69% increase I don't even have the movie channels!!!

  • nufcToon2284
    Ando nufc (@nufcToon2284) reported

    @SkySports is a pathetic bias platform that has drastically went down hill the last 10 years especially getting rid or ruining shows to th point no one watched replacing the lads on soccer sat with influencer and YouTubers that are all about top 6 and nothing more its shite

  • PaulupsdalePaul
    Paul Upsdale (@PaulupsdalePaul) reported

    @triggzey @charlieldrv @SkyHelpTeam Hi, why do you need to turn phone notifications off? Apologies in advance if this turns out to be an obviously stupid question.

  • SeeneyJoe
    Joe Seeney 💛💙 (@SeeneyJoe) reported

    @SkySports your sky sports hd+ picture quality is awful. Not only do I have to put up with your broadcast being about 90 seconds behind the game but the picture freezes and blurring are constant

  • Steveeholmes
    Stephen E Holmes (@Steveeholmes) reported

    @SkySports that green screen is ***€ing terrible! Like watching the weatherman

  • paulietage
    Paul D. Armitage (@paulietage) reported

    @charlieldrv @SkyHelpTeam Terrible

  • Stevefoxy78
    Ste F (@Stevefoxy78) reported

    @Mataniels @SkyKaveh @SkySports Its funny watching them through gritted teeth talk down City's business and talk up UTDs

  • Nichol_5
    Michael (@Nichol_5) reported

    @RogerSpag1978 @SkySports I don’t tbh. I never watch the pre/post or ht analysis, all a load of shite. But after a 5-2 win at home I thought it might be different. Wrong.

  • Nickwatson888
    Nick watson (@Nickwatson888) reported

    @_MukhtarYusuf @dpd_courierhelp @SkyHelpTeam DPD are atrocious, they never bothered getting back to me regarding my refund!! Wrote it off now!!

  • hornets_beds
    Bedfordshire Hornets (@hornets_beds) reported

    Watching this game is bad enough, without Sky+ buffering & crashing all the time @SkySports

  • Nas_Forest
    NAS (@Nas_Forest) reported

    @SkySports Never worth that

  • utd_king222
    United Fibonacci (@utd_king222) reported

    @VeritasAequltas @CraggerRagger @SkySports The add ons were never achieved

  • tonyrogers68
    Tony Rogers (@tonyrogers68) reported

    @gfcbekah @SkySports @skytv Stream went bsck to first half. Now not working at all.

  • mccanio
    colum mccann (@mccanio) reported

    The issue is these English companies will look after the English game as Scotland continues to get the crumbs from a product that it contributes millions to . A NATION OF EQUALS APPARENTLY @SkySports @talkSPORT

  • olliethfc
    Ollie (@olliethfc) reported

    If you haven’t already then this is your sign to cancel SkySports

  • Kcuftiagain
    kcufti kcufti (@Kcuftiagain) reported

    Hey @SkySports For ***** sake someone tell #jonathanOverend (bell end) and #navratilova to SHUT ******** UP DURING PLAY. #Medvedev @usopen

  • king_melch
    voice👑 (@king_melch) reported

    @SkySports You had to extend the list to top 14 just so many united will he on the list you still went ahead to include add-ons that were never met to the deal. Your bias is quite obvious at this point

  • wozza2484
    Warren (@wozza2484) reported

    @charlieldrv @SkyHelpTeam 100% this, the game I watched early in the second half kept jumping back to the first half! Constant buffering and poor quality @SkyHelpTeam

  • prasak2018
    Prampsy (@prasak2018) reported

    @SkySports Chelsea is falling down, falling down 🫠

  • KarlSFCStaples
    Karl Staples (@KarlSFCStaples) reported

    @charlieldrv @SkyHelpTeam I had the same problem, at one point it jumped back to the 21st minute.

  • SarahMcAdoo
    sarah (@SarahMcAdoo) reported

    Anyone else’s Sky stream not working?😤 #dcfc @SkySports