Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (15%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Blackburn, Milton Keynes, Barnsley, Naas, Rotherham, Hammersmith, Wallsend, Dublin, City of Westminster, Hackney, Normanton, Ipswich, Redruth and Derby.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Blackburn |
Internet | |
| Milton Keynes |
Internet | |
| Barnsley |
Wi-fi | |
 Naas |
TV | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Brad Joy
(@BradJoy93) reported
@SkyHelpTeam Ok. Still getting no where. But just to confirm - IVE SPOKEN TO A MEMBER OF YOUR STAFF TWICE (TODAY AND YESTERDAY) AND BEEN IM NOT ALLOWED TO CANCEL. WHAT ARENT YOU GETTING???????
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HRH Jules 👑
(@julesbhrh) reported
@SkyHelpTeam So how can my Sky installation be finished as advised by text? Your customer service number is useless as I can’t get through to anyone
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Mark Jennings
(@markjenno1989) reported
@SkyHelpTeam Your advisor said customer impact was not a consideration when sky agreed to a 2-5 working day SLA for openreach visits. You agree yeah? Surely if an engineer has made a mistake and someones internet has been cut then it should be urgently fixed?
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Brad Joy
(@BradJoy93) reported
@SkyHelpTeam Well please read your tweets back. You telling me I can cancel AFTER my deal expires isn’t addressing this enquiry you absolute 🤡. So my new enquiry is, why are you lying about it? Just take this thread as an example, I’ve told you that your staff won’t let me cancel/leave. Why?
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Mark Jennings
(@markjenno1989) reported
@SkyHelpTeam So you agree customer impact was not considered when you took up this SLA?
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Mark Jennings
(@markjenno1989) reported
@SkyHelpTeam Not confused. Understand sky have zero interest in offering any sort of decent customer service. Why don't you answer any reviews on trustpilot?
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Mark Jennings
(@markjenno1989) reported
@SkyHelpTeam This isn't just an outage. It literally went off because an engineer made a mistake. Why should I have to stream my own data from my phone contract in order to use the internet because an engineer hasn't done their job correctly?
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Leslie Richardson
(@LeslieRcdson) reported
@Adeoxford180 @RedDevilxx7 @SkySports Lee Mason Mike Dean have you been away on holiday ? Look at there track record recently obviously you missed that !! My final word notice you never answered did McGuire play the ball ? Goodbye no more wasting my time !!!
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julie cox
(@julieco28153364) reported
@SkyHelpTeam any idea how long B28 is going to be without service
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Dump Trump
(@TrumpTheTraito7) reported
@Amato861 @SkySports Oh I can. Very easily. I don't need drama queens, child molesters or the likes to have a good time. They were all good entertainers but all piss poor examples of human beings. I'm not interested in your shallow pay per view life so dont bother replying.
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Gav Carter 🦊
(@gavcarter90) reported
@SkyHelpTeam No, no issues. The rest of the house is fine. I think it’s because it’s towards to back of the house. Fairly old house too so solid brick walls, was okay but these last couple of weeks were really struggle with video conferencing etc. Thought it was just a blip but not the case
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Brad Joy
(@BradJoy93) reported
@SkyHelpTeam And as I’ve previously said, you’re lying. I can’t believe that skys actual account on Twitter is lying, but it is. I absolutely can not, even with fees, cancel my current deal with sky. Even after being a customer of 9 years. So stop lying. I can not leave. Why is that a policy?
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Jason Buckner
(@Jasonbuckner104) reported
@SkyHelpTeam Apologies again, I must be really stupid. All the options I try doesn’t give me the number I need to call. Can you just let me have it please?
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Suzanne Price
(@blossomsuz) reported
Are @SkyUK having problems? Can't connect ANY devices to the Internet and can't even run a test as it says their tests are unavailable #skybroadband
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Suzanne Price
(@blossomsuz) reported
@SkyHelpTeam Hi tried all that it's not working even tried a different old hub telling us no Internet. Your website just keeps telling tests are not available.
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Dad
(@RampziieTweets) reported
from
Walsall Wood, England
Hello again @SkyHelpTeam @SkyUK once again I’ve completely been taken off line. Third time in about 10 months. This is appalling. As soon as I speak to someone I’m cancelling and moving on. Terrible company.
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Suzanne Mayes
(@SuzMayesKiddie) reported
@SkyHelpTeam You’ve never helped before so I’m sure today is no different. BT and Sky are incapable of talking to one another to resolve any issues. Going back to Virgin. Totally useless
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Brad Joy
(@BradJoy93) reported
@SkyHelpTeam Even your reply now is a joke ‘we’ve dealt with that, got something new?’ You haven’t dealt with anything. You’ve told me to shut up and pay up. I can NOT cancel my deal, you know and I know it. Why? Why is that not an option? This has NOT been answered
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Danielle✨Holdsworth
(@dsa0905) reported
@SkyHelpTeam I’ve up graded to sky sports premier league and it worked for a bit then went off and @andyphilp08 is annoying me so can you hurry up and fix it 😤😤
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Husbondi Bond, Esq.
(@Husbondi) reported
@SkyHelpTeam Again, I don't believe you. You're claiming to not know of a single named resolution manager within your own business. This simply can't be true.
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Husbondi Bond, Esq.
(@Husbondi) reported
@SkyHelpTeam Also unhappy with you wanting to reassure me about getting the best service. In nearly 15 years I've never, ever, had the best service. It always involves me running around chasing liars and idiots
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Dump Trump
(@TrumpTheTraito7) reported
@Amato861 @SkySports I'm not asking it's rhetorical. I'm not for forgiving people who are inherently bad just because they entertain me. Fickle. Superficial. Shallow.
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Gav Carter 🦊
(@gavcarter90) reported
from
Hinckley, England
@SkyHelpTeam can’t get reliable WiFi in the office. Working from home has become the normal but can’t use the office upstairs because connection is awful. Followed all the guidelines to try and make it better, no better. Any help? Booster?
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Tracy Mullen
(@tracy_m21) reported
@SkyHelpTeam Yes I phoned at 2pm, and was told the callback would be within the hour. Still waiting. order tracker Still says in progress. So far I’m not finding sky service very good!! Regretting joining to be honest
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Chris Phillips
(@quinsquarters) reported
from
Effingham, England
@SkyHelpTeam is there an issue with BB in Effingham area? All lights green but laptop and Q box can’t connect to the internet
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Lianne Johnson
(@ElleJ35) reported
@SkyHelpTeam I know how to contact you, that isn’t the issue. The issue is it’s now 4 days since your teams have been looking into the issue & we are getting nowhere.
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Shanaz
(@ShanazK1) reported
@SkyUK really dissatisfied with my home move service. Firstly, my wifi gets cut off a week before it was due to be disconnected! Making working from home almost impossible this day and age. Draining my mobile data...as I had to use my personal hotspot for a week!
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john
(@john16878316) reported
@SkySports Some irrelevant **** like this probably will end being the chief support
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Husbondi Bond, Esq.
(@Husbondi) reported
@SkyHelpTeam Don't believe you I'm afraid. You simply MUST have connections with someone at Sky who could help. To say you can't help is disingenuous
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rob
(@robert130392) reported
@SophiaPopplewe3 @SkySports iv spain get out money problem i see him turning prem clubs down but there probly 2-3 clubs in prem would pay that type money for him imo