Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 09: Problems at Sky
Sky is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Upminster, Manchester, Livingston, Blackburn, Bromsgrove, Glasgow, Southwark, Rochdale, North Shields, Sheffield, Dartford, Bristol, Croydon, Birmingham and London.
| City | Problem Type | Report Time |
|---|---|---|
 Cheltenham |
Phone | |
| Upminster |
Wi-fi | |
| Manchester |
Internet | |
| Livingston |
TV | |
| Blackburn |
Internet | |
| Bromsgrove |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Street
(@pstreety1985) reported
@SkyUK another night of football ruined !!!!! Trying to watch the Fulham game on the red button the picture is terrible!!!!!! Again ! Sky not worth the money!!!
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David Minchella
(@David_Minchella) reported
@Mthandwa_ @SkySports From a personal perspective, I would never harm a beautiful innocent creature. It just doesn't make any sense to kick a beautiful animal up in the air and then slap it through the face. Yes, it's the @TheSun looking for an exclusive but what a terrible world we live in if so.
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Maximum Pump©
(@maximum_pump) reported
@SkyHelpTeam 2 days Internet down? And no answer? What is this??? We pay for a service and this AINT it.
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Chris
(@hellblazerbiz) reported
@SkyHelpTeam your #skyglass is crap. Since Nov had issues & just get told “working on it”. playlist useless as takes me back to old episodes…trigger point, seal team, emmerdale etc. Why am I paying £80/month for **** service & a “puck” worked so just sits unplugged
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S t e e v F l x n n. GC. “No thank you” 🟥 💙🦕
(@steveflynn37) reported
@skysports your red button coverage is ****. The money we give you and you can’t even sort out the tech side. Picture freezes are one thing, but canned crowd sound? Insult to our intelligence. Think I’ll blow sky out, it’s against my principles anyway.
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Sarah Anne Evans
(@SarahAnne1311) reported
@SkyHelpTeam Hi guys,we are receiving 2 letters a week asking for us to return our Sky equipment? We cancelled but changed our mind and signed into a deal but the letters are advising us we will be charged for not returning the equipment but we need it? Can you help please?
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Marc Podesta
(@Podesta1989) reported
@LeanneSmith82 Yep. They're full of ****. Hate @SkyUK for this reason. Just not arsed about the championship or fans
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ShorttyE
(@ShorttyE) reported
@LilaConnectUK fancying helping me buy out of my @SkyUK broadband contract? The FTC connection has a horrible upload speed. Which as a streamer..is vital. But they only tend to measure download speeds. You have just installed shiny new cables. I want one.
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David foster (NuTz)
(@fozzie1985) reported
@SkyHelpTeam @Eddiesmate1 Had none since yesterday morning due to an "outage" apparently could take up to 5 working days to be fixed according 2 customer service
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l
(@lukesampson_) reported
@SkyUK fix your audio for the red button football you prats
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Emma
(@Emmmma82) reported
@jmmd11 @itvhub @SkyHelpTeam They have sent me a message to say it’s a problem with the platform that can be fixed. So hopefully it’ll be on there later xx
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Kane furnell
(@kaneoo15) reported
@SkyHelpTeam My sky broadband (internet) has been hacked and I would like help changing my IP address
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Kelly
(@kellyisdun) reported
@SkyHelpTeam hi my broadband has been down since 11am, I’ve tried ringing numerous times but no answer… can you tell me how long this will be down for pleases? Thanks
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Gillian Flatley
(@FlatleyGillian) reported
@SkyHelpTeam I have called customer services 4 times since 17th January. I am waiting for a refund of £270. Can someone please help me.
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kylie
(@kylie_stuart_xo) reported
@SkyHelpTeam I have been waiting for a long time for some help getting my PUK code I need it to be able to use my phone.
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James Gildernew
(@UnrepentantFB) reported
@skyuk Can anyone beat this for lousy service? 10 minute ping test 4 days ago at lunchtime showed the signal dropped out 14 times. 20 minutes test at 6pm today and it dropped 16 times. On the phone to Sky right now for 97 minutes and getting nowhere
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Natasha Forrest
(@Tashinator12) reported
@SkyHelpTeam just got a phone contract delivered today and the phone is not working what do I do?
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Lash 777
(@jmmd11) reported
@Emmmma82 @itvhub @SkyHelpTeam Its not Sky its Itv only giving sky a reduced itv hub service unlike bbc i piayer which has the full version via sky q
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Andy
(@DarkNite83) reported
@SkyHelpTeam any chance you have a number i can call about my bill i have an overcharge of £50 everytime i try calling i get stupid message to reinstate direct debit errr i dont think so until that £50 gone off my bill and do you think i can contact someone can i hell!!!
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Andy Stock
(@andystock22) reported
@SkySportsPL The Crime was committed in the Surrey Police area and is outside the remit of the Met Police. Yet Another example of the very poor standard or reporting by Sky Sports News! @SkyUK
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Michelle Everitt
(@Eve73Shell) reported
from
Tondu, Wales
@SkySports seriously this red button coverage on Fulham v Millwall is shocking. Turn the fake crowd noise down it’s so annoying !!!!
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Natasha Malem
(@Bubsymalem) reported
@SkyHelpTeam Been trying to get through for hours, engineer coke out this morning and it still isn’t working and I get redirected to a forum for help. Can’t work from home 🏡
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Brad
(@bradb_) reported
@delboycanary @SkySports @btsport Was thinking the exact same mate. 40 quid a month for what feels like a second rate service
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Donna Connor
(@ding_dong1967) reported
@JayneHumm You on the red button? Was thinking the same. Had to turn the sound down. @SkySports sort this coverage out !
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Richard L Robinson
(@Sharich69) reported
@SkyHelpTeam passing the buck, blame culture, morally bankrupt are terms that do NOT foster good customer caring relationships. Look in the mirror and get responsible business integrity and moral ethics #noCustomerCare
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David foster (NuTz)
(@fozzie1985) reported
@Eddiesmate1 @SkyHelpTeam 100% they give the same answer check this check that when the issue is with them
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Graham
(@gbmthcross) reported
@SkyHelpTeam I want to send Sky Glass back, as to be honest, it’s the biggest waste of time and money. Am I going to have to pay a collection fee? Despite the fact I’m paying for your service and have been unable to use it?
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ELab
(@elab49) reported
So when @SkyHelpTeam Sky Movies stopped providing daily premieres, ie reduced service, did they also drop the price? Don't think we got proper notice of either?
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🌱Lancashire Rose💙
(@Allisonmcintos8) reported
from
Up Holland, England
@SkyHelpTeam is there a broadband outage in West lancs?
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Emma
(@Emmmma82) reported
@Emma20250174 @SkyHelpTeam I DM’d them and they said rhis has been raised with their platform team who are trying to fix this but there isn’t a time scale