Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (30%)
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Wi-fi (13%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Southwark, Ashton-under-Lyne, Andover, Newcastle upon Tyne, Blackwood, Hammersmith, Romford, Birmingham, Oldbury, Southampton, Stanmore, Paignton, Croydon and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Southwark |
Internet | |
| Ashton-under-Lyne |
Internet | |
| Andover |
Wi-fi | |
| Newcastle upon Tyne |
Internet | |
| Southwark |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Kirby
(@77kirbs) reported
@SkyHelpTeam The tests all come back fine but it’s not working. I thought your SKY Boost was supposed to check for faults? That’s what I was told when I added it to my package
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Liam West
(@liamw3st) reported
@SkyUK are the worst for helping. As a first time customer I can tell you their a waste of ******* space. Worst *****
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Jon.
(@enolajon) reported
@SkyHelpTeam hi, we don’t seem to have satellite signal for a certain channels - which is odd as normally if the signal goes it usually means all channels are impacted. Any ideas?
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LordofMillbrook
(@LordofMillbrook) reported
@SkyHelpTeam I get that, however it’s clear your priorities are wrong ! after 22 years as sky customer wow ! @bt_uk @virginmedia do you want a new very loyal customer?
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Timea Szabo
(@SzaboTimy) reported
.@TalkTalk Been with you for 9 yrs. Was just about to renew 18 month golive Jan 29th. My next billing date is on Feb 1st so wouldn't new contract price be reflected on my next bill /be re-funded as credit? Agent says no. Always issues at renewal... @SkyUK might be time to switch
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joe brooks
(@brooksjoe16) reported
@SkyHelpTeam having problems in the Dn14 area for 5 days no internet any updates?
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Jasmine
(@JasmiineReign) reported
@SkyHelpTeam @SkyHelpTeam as long as the netflix account that has been hacked is shut down so that whoever has hacked me cannot keep using it, if that makes sense?
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Sumaiyah 🦋✨
(@OneLoves_Butera) reported
@SkyHelpTeam Hi, for the last few weeks my broadband hasn’t been as strong as expected. I’m having many issues where it’s just freezing. Pay £33 for super fast broadband and this is not fulfilling its title. It’s quite appalling. With issues faced, it’s definitely not worth £33
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kathygirl
(@kathygirl14) reported
@SkyHelpTeam I’m a sky customer I pay u a fortune every month and I get an extortionate charge for calling you ???
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Scott
(@SDBFitness) reported
@SkyHelpTeam no satellite signal in SR6 postcode - please look into this. The storm has been over now for hours so I’m confused why this is still down. I’ll be requesting a discount on however many days I’m left without signal.
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Caitlin
(@caitlinamyxx) reported
@SkyUK you’ve charged me twice for my phone bill. I have two £47 transactions pending! Help please!
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⚽matthew⚽
(@mattrock88) reported
@OfficialPDC can you please stop @ITV showing the darts because whoever operates the cameras are pissed. We never get to see the doubles going in. Can't wait until the darts are back on @SkyUK next Thursday
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Michael Cox
(@Michael30505979) reported
@SkyHelpTeam trying to change address. Seems the only way to do this is to call. I do not wish to do this. Why can’t I update address through the app or website. Mobile customer
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Abdirisak
(@MrOsman96) reported
@MANDONTCARE That’s because of @talkSPORT , @SkySports and tabloid newspapers. All anyone in this country sees is those man chatting **** about him 24/7, The brainwash is crazyyy
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SB
(@SB_CEV) reported
If @LewisHamilton leaves #F1 I will cancel my @SkyUK @F1 subscription the same day. Will never watch another race, the race was unfair, unjust & biased #WeStandWithLewis
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Shaun
(@bugsy2301) reported
@SkyHelpTeam It says there are no issues in my known area but every time it asks me to book an engineer, because there's something wrong with my home connection, the page goes back to the start. 3 nights in a row this week, it's happened, but my connection is fine during the day.
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Matthew Flack
(@11Flack) reported
@SkyFootball Half the views on here were assuming this was #millwall causing the problems! Surprised @SkySports posted it!
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Baggiebubs
(@baggiebubble) reported
@Chrisbutts8 @SkyFootball @JeffStelling Strange Jeff and rest of skysports never reported on trouble Millwall fans starting on home family baggies fans at hawthorns isn't it 🤔 london stick up for london
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Neil Brownhill
(@N_A_Brownhill) reported
@SkyHelpTeam @SkyUK The Broadband has now been down for at least 13 hours - every time I check it says should be resolved within 2 hours. Can’t get through to anybody via phone and help section on website takes you round in circles. #notgoodenough #skybroadband
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Catherine ❤️🥑
(@Catherine79_JB) reported
@SkyHelpTeam hi We've no satellite signal on our #SkyQ box since Saturday morning. I realise it's probably cos of the bad weather. It's been a lot calmer for several hours now & still no change. I've been through the troubleshooting via the #MySkyApp to no avail.
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Christopher Johnstone
(@ScottishBoy23) reported
@SkyHelpTeam why cant i get sky glass but i can have multiple mobile contracts with a different network worth over £1000 i can have broadband and home insurance but i cant get this what sense does that make ? I already have a sky q contract which ive had for nearly 5 years
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***** Leeds ¡Carajo!
(@DirtyLeedsFC) reported
@sportbible FFS! It’s pretty much a different sport. The fact @SkySports ran it down our throats is embarrassing, that the list the WSL above the EFL is beyond a joke. It has an audience, that’s fine but it will never command the audience and crucially the finance of the mens game.
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➳paris
(@drewbarrywhoree) reported
@SkyHelpTeam right this is the 4th time the internet has gone down in 3 weeks. this time for over 24 hours!!!! unacceptable! i’ve had to buy £10 worth of data on my phone i want compensation. i’ll take no prisoners!
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Al Cat
(@alancat07) reported
@GibLatic SkySports days of dominating Saturday football are long gone. Ran its race. Gone to ****. Hence why all the household names from over the years are vanishing like farts in the wind.
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Bedfordgirl
(@Bedfordgirl1) reported
@SkyUK Why do I keep getting "error licensing video" when I try to watch "No Time to Die"? No, I am not a Sky customer, but I went for ASDA pizza deal and chose to rent a movie from Sky Store. 48h rent countdown is going, too :(
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LordofMillbrook
(@LordofMillbrook) reported
@SkyHelpTeam @skytv 19 days to get an engineer out ? been a customer over 20 years, no satellite signal ! however if i want a nee install can get it done in 4 days ! #shocking #badservice
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Steven Toast
(@youngin_uk) reported
@SkyHelpTeam what's the point of having an online system? Try to book an engineer appointment as since the high winds I've got no signal. Only to be told I must be a sky Q customer to book an appointment online. I've had sky Q since I moved into my house
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EdW_tweets
(@EdW_CW8) reported
@SkyHelpTeam we have been without internet and phone in CW8 since 1020 yesterday Fri 28th. Says there is local but outage but not able to get any more information. Is this going to be fixed soon?
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Mark Wood
(@MrWood1990) reported
@SkyHelpTeam So u can't help me
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Matthew Flack
(@11Flack) reported
@SkyFootball Have the views on here were hoping it was #millwall causing the problems! Surprised @SkySports posted this.