Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (52%)
• Wi-fi (17%)
• TV (13%)
• Phone (10%)
• Total Blackout (6%)
• E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: London, Chester, Birmingham, Sheffield, Southwark, Glasgow, Bradford, Caerphilly, Bristol, Hackney, Hammersmith, Croydon, Halifax, Bracknell, and Liverpool.

City	Problem Type	Report Time
London	Internet	18 minutes ago
Chester	TV	2 hours ago
London	Internet	2 hours ago
Birmingham	Wi-fi	6 hours ago
Sheffield	TV	13 hours ago
London	Wi-fi	13 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nelson (@MrPrince_Diego) reported 10 minutes ago

  @SkySports anyone praising ****** and Chelsea here is a piece of ****.

• 
  Warren (@wozza2484) reported 14 minutes ago

  @kieren_rees @SkySports Mine keeps jumping back to the first half! The first half constant buffering and poor quality!

• 
  Craig Eccleston (@craige_87) reported 16 minutes ago

  Content from SkySports hitting a new all time low. WTF is this bollocks?

• 
  Wharslat (@wharslat2k6) reported 17 minutes ago

  @SkySports @SkyFootball you’re so ridiculous you have to include @ManUtd in everything you do for the click cos we are the biggest fan base in the world. Have never heard Top 14 till now. Why not Top 5 or Top 10 but no cos it’s won’t include man Utd

• 
  Lex Mccaffrey (@L99254Lex) reported 17 minutes ago

  @DeadlineDayLive @SkySports Apparently he's going to Sunderland!!! WHAT ******** IS HAPPENING AT ARSENAL?!!!!! 🤬 Sabotaging what chance we had of defending the league and winning the CL etc! I'm absolutely disgusted

• 
  Barry Munckton (@bmunckton) reported 19 minutes ago

  @charlieldrv @SkyHelpTeam What one are you doing to it. I’ve never had a single channel freeze on Q. I’m on stream now and so far so good too. You say sky +. Which doesn’t exist anymore. Are you actually on the old white box? If so. You’re being robbed get off it and get Q installed.

• 
  sarah (@SarahMcAdoo) reported 20 minutes ago

  Anyone else’s Sky stream not working?😤 #dcfc @SkySports

• 
  David Fleming 💙 (@Greyingbeard79) reported 21 minutes ago

  Do the humane thing @SkyHelpTeam and shut the channel down and redistribute its budget. It’s sad to see. You could sit and watch the full TDD on SSN in the past. Not now

• 
  Ando nufc (@nufcToon2284) reported 25 minutes ago

  @SkySports is a pathetic bias platform that has drastically went down hill the last 10 years especially getting rid or ruining shows to th point no one watched replacing the lads on soccer sat with influencer and YouTubers that are all about top 6 and nothing more its shite

• 
  Geo (@GeoWordz) reported 25 minutes ago

  @AFC_One @cdavison_afc @SkySports I am so tired, bro. It is draining! We knew we needed a top-quality LW for the last two years. We are now going into the last day of the transfer window without a solution. It is disgusting!

• 
  durdraug7 (@yuzekchiev1) reported 26 minutes ago

  @KopSector @VinnOConnor @SkySports Such a stupid window again

• 
  Hodges (@ChelskiGer_V2) reported 27 minutes ago

  @ToonFan14 @SkySports @WeAreTheOverlap That prick is a posh post covid fan who never went to football before was a career , not all us ‘big 6’ fans are that way

• 
  James (@JamesMu01108473) reported 31 minutes ago

  @willytownsly @RangersFC @SkySports Never happens bud

• 
  Daz saville (@dazsaville) reported 32 minutes ago

  @charlieldrv @SkyHelpTeam The delay is annoying as **** ! Go check my bets and find out there’s a goal coming every time !! 😠

• 
  Richard Saltmarsh (@richardsalty12) reported 34 minutes ago

  @SkyHelpTeam @SkyFootball I have never experienced anything in digital media as flakey as SkySports+ WiFi signal through the roof and you’d think we were dialling in from the Gobi Desert

• 
  LolaElise (@LoEl81) reported 34 minutes ago

  There are lots of people on here who honestly think that Michael Carrick should’ve gone on some media outlet like @SkySports or @talkSPORT and openly criticised the owners. Managers only do that when they literally want to get sacked. Amorim wasn’t a hero, he was a coward. This level of thinking is stupid even for this app.

• 
  Dave 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@dmahon11) reported 35 minutes ago

  @charlieldrv @SkyHelpTeam Mine went off after a few minutes of the second half and it came back on showing the first half from about the 38th minute. WTF is happening

• 
  Craig (@snave73) reported 37 minutes ago

  @giggsclass1 @SkySports And they want to charge you a minimum of £100 a month for this ****.

• 
  €torñâm📯 (@amoako_jethro) reported 39 minutes ago

  @KwameA__B @frgem_gh @SkySports Well you are actually wrong as well, first the add-ons for both were never met Lukaku for example had to score 20goals and win the EPL.Also granted add-ons were even included Isak has that in his contact summing it to about 130 but they didn't do that. So the intent here is clear

• 
  Saintsmith80 (@saintsmith80) reported 46 minutes ago

  @SkyUK keep bothering to change my broadband maybe sort out your channels first like @SkySports plus channel. Why offer games on red button if matches just keep stop/starting. Very poor

• 
  voice👑 (@king_melch) reported 50 minutes ago

  @SkySports You had to extend the list to top 14 just so many united will he on the list you still went ahead to include add-ons that were never met to the deal. Your bias is quite obvious at this point

• 
  Nick Mapson (@CiderXpress) reported 51 minutes ago

  @charlieldrv @SkyHelpTeam Go with NOW tv on an Apple TV will never go back to normal sky

• 
  Barry Munckton (@bmunckton) reported 51 minutes ago

  @charlieldrv @SkyHelpTeam What on earth are you doing to it. I’ve never had a single channel freeze on Q. I’m on stream now and so far so good too. You say sky +. Which doesn’t exist anymore. Are you actually on the old white box? If so. You’re being robbed get off it and get Q installed.

• 
  Karl Staples (@KarlSFCStaples) reported 56 minutes ago

  @charlieldrv @SkyHelpTeam I had the same problem, at one point it jumped back to the 21st minute.

• 
  Get_Lost (@Earl_ThankGoD) reported 57 minutes ago

  @vsparsaa @LiamKing07 @SkySports U lied. Caicedo and morgan rogers worth their fees and u said early for rogers like he will later flop or what, wake up from that stupid dream bro

• 
  Charlotte (@charlieldrv) reported 58 minutes ago

  How can Sky Sports cost so ******* much and yet trying to watch a game on Sky+ is impossible! If it’s not frozen & 2 minutes behind it’s fuzzy as ****! @SkyHelpTeam fancy fixing your **** system you charge a fortune to use?!

• 
  Jason309 (@Jason_Kavanagh) reported 58 minutes ago

  @paulkavanagh89 @SkySports Only cause I've never rated him ha

• 
  Saintsmith80 (@saintsmith80) reported 1 hour ago

  @skysports plus is poor. Every time watch a game via the red button it always buffers

• 
  NotAPennyMore (@EDPC66) reported 1 hour ago

  @Lipsy198 @SkySports Three. Scousers going mental are to blame just as much. But yes, the majority of the ruination is down to the two cheating bastards in blue.

• 
  lewis (@lewishutchison1) reported 1 hour ago

  @SkyHelpTeam Is anyone able to help change my phone number. Phone system getting stuck and cutting me off constantly. Trying to upgrade but I can’t.