Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Birmingham, Newham, Peterborough, Normanton, Hackney, London, Rotherham, Cork, Widnes, Newport, Ilford, Romford, Manchester, Dublin and Croydon.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
Internet | |
| Birmingham |
Internet | |
| Newham |
Internet | |
| Peterborough |
Internet | |
| Normanton |
Internet | |
| Hackney |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Lara Smith
(@LaraaSmith) reported
@SkyUK honestly the worst broadband supplier there is! Nothing but constant problems and no wifi. Have to wait 3 days for an engineer to come out even though people are working from home and need internet! Absolutely terrible!!
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Scott Tyson
(@Scott_Tys) reported
Last day of the football season and they put that 🔔🔚 on @SkySports, Agbonlahor has to be the worst pundit ever. #borefest
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carl john 💙
(@carljoh17009132) reported
@SkySports Think he had his chance with United. Needs to perhaps get his head down on the pitch and stop moaning and looking to get opposition players sent off.
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Carolina Parker
(@poppywiz) reported
@SkyHelpTeam I have scrolled to the end of your home pages to find a contact number, but there are none. The touchpad on my SkyQ remote is not responding, all other buttons are working. I need to order a replacement. All the help pages take me back to the beginning, no contact no
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gavin taylor
(@gavT72) reported
@SkyHelpTeam None of the options are for signal problems?
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Claire Bentley
(@claireeeeb23) reported
@SkyHelpTeam hi I have messaged you several times over the last 7 days and had no clear answer as to when our internet will be back on , I have contacted open reach and they say only you can provide information about when this will happen , 7 days with no service ?? Ch47 area
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Matt
(@MattHone06) reported
@SkyHelpTeam It’s not helpful, I need a contact number to speak to someone to resolve the problem.
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Danny Jacklyn
(@DcJacklyn) reported
All week... I’m not watching, I’m not letting them spoil my week, *** em, *** Levy, we’re ****, even the 4 year old says we’re rubbish.... but still,at 3:50 I’ll be turning @SkySports on.. to put myself thru another 2 hours of us been shite. Oh to be a @SpursOfficial fan
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gavin taylor
(@gavT72) reported
@SkyHelpTeam hi i'v been getting a signal problem for days now, it surly can't be the weather as been alot worse than this in past, have unplugged wires rebooted box, what else can I do?
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TRIBRID 🙏🏽❤
(@VicDeyforYou) reported
@SkySports Let him go bd sit down
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Tyler James Fox 🇵🇸
(@tylerfox29) reported
@SkyHelpTeam Still not working. Says please ensure the correct viewing card is inserted which it is
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keith mclachlan
(@GriphouseKeith) reported
@thaiwiseman @SkySports Probably with regret. Cant be pushing the Scottish sport forward, treating Scotland with utter disrespect as ever. The same way they treat our league. God I fkin hate sky lol
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Lara Smith
(@LaraaSmith) reported
@SkyHelpTeam We constantly have issues. We have moved house and now have fibre directly into the house and still having issues. Yes we have an engineer booked but the internet went down yesterday morning and someone cannot come out until any time tomorrow! It’s not acceptable!
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Mandy Bean
(@Mandybean74) reported
I will never ever buy a phone from @SkyUK again, I can’t make calls and trying to get in touch by phone or sort it online is a total waste of time 😡😡😡 utter crap
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Mike Andrew
(@themikeandrew) reported
@SkyHelpTeam That fact they aren't sold anymore, does this mean that there is some sort of issue with then apart from the missing features?
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Nigel390120
(@DrawTheCurtain) reported
@SkyHelpTeam How long does the average Sky Ultra fast Broadband ‘network outage’ last? Two days so far, and no updates at all from anyone, despite asking. 😤
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gary taylor
(@gaztaylor1971) reported
@SkySports Klopp has spent 500m and hadn't got any defensive cover in his squad, shockingly poor squad management
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Mark
(@LordBrentford) reported
@JImblee1 @SkySports @BrentfordFC Curtis Davies was as bad on Monday night.
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Rob
(@rab7319) reported
@SkyHelpTeam Could do with upgrade to dolby atmos still not bad also I find if a moved it into my Arc port on my bravia it worked perfect no issues with intermittent sound drops........... But dolby atmos just a thought 🤔💭
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Lara Smith
(@LaraaSmith) reported
@SkyHelpTeam Yes but we shouldn’t have to be without internet for 3 days! It also means we cannot use any other subscriptions we pay for like Netflix, Amazon etc. We continuously have issues with you!
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Matt
(@MattHone06) reported
@SkyHelpTeam I have sky broadband, it’s still not working it’s been 3 days now.
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Mark McInnes
(@MarkCMcInnes) reported
@BBCSport @SkySports Bbc is every day fuelling unionist hate in Scotland against catholics and independent minded Scots. Bbc unionist liars are the worst kind of hypocrites.
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James Warner
(@JamesWarnerAFC) reported
UEFA told me it’s not their problem and to contact the bank. My bank confirmed that there are no incoming transactions or refunds attempted on that card account which was closed last year. @BBCSport @SkySports @TheAthletic 2/2
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Bee
(@BeeNice77967201) reported
@JImblee1 @SkySports @BrentfordFC Cancel your subscription.
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Kevon
(@kevon89103240) reported
@SkyUK Hi. My mum has been without your TV service for over two weeks due to a faulty dish, while still being charged for a service that isn’t working. It’s unbelievable that an engineer can’t visit until the 31st. Can a member of your team please contact me to get this resolved.
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Matt
(@MattHone06) reported
@SkyHelpTeam It’s literally the worst help page I’ve ever seen, I’ve had no internet for 3 days now!! All I want is to speak to someone to arrange an engineer to come out? If it doesn’t get sorted by today I’m not paying my bill this month
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Craig
(@craighlfc) reported
@SkyHelpTeam Reported on: 16 May 2021 04:35 AM AF-IE-1236104852 - Fibre Broadband Problems in your area. You might not be able to get online due to a problem in the local network. If you have an internet call-based Sky Talk service, you also might not be able to make / receive
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Russell Ziton
(@RussellZiton) reported
@SkyHelpTeam Hi Sky we have Sky Q but our remote control has stopped working. Have tried changing the batteries(twice) to no avail. Wondering if you could help?
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Owen Parsons
(@Parsons85Owen) reported
@SkySports But they didn’t and won the league so get over it, no team could win the league with that bad injuries but **** happens!! Why not just congratulate them
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...
(@DobryWizard) reported
@SkySports Its ‘WE’ when it goes to **** but its ‘ME’ when he wins…. What a scumbag