Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Uxbridge, Manchester, Dublin, Glasgow, Peterborough, Kingston upon Hull, London, Dundee, Ilkeston, Swansea, Southwark, Stockton-on-Tees, Leeds, Liverpool and Halifax.
| City | Problem Type | Report Time |
|---|---|---|
 Uxbridge |
TV | |
| Manchester |
Internet | |
 Dublin |
||
| Dublin |
TV | |
| Glasgow |
TV | |
| Peterborough |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Kristina V
(@Kr1szta) reported
Sky Broadband is down whole day, really diappointed. Work from home @SkyHelpTeam what is happening? (Bromley, Southeast London)
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Scott Elliott
(@badgercop) reported
@SkyHelpTeam Hi. Yes it is. I don’t know if there are other problems in the area.
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Johnny Rowland
(@JohnnyRowlands) reported
@SkyHelpTeam It’s actually got worse since I last spoke to them for 2 hours on the phone, you have not tried to fix anything. And you can’t get an engineer here for 2 weeks. Shambles of a company I can’t wait to leave
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chris fay
(@chrisfay1) reported
Stop Paying for @SkySports people of Ireland..they treat us like ****..#TakerobCwottonoffair
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Sophh
(@Soopphhiieeee) reported
@SkyHelpTeam I don’t need to activate my sim your service is just not working?? I have tried this method which has not helped the situation. It states there is an issue with a mast but it has been like this for a considerable about of time now.
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•
(@CarefreeAedan) reported
So the Irish women’s national team have to apologise for saying OH AH THE THE RA. But a ***** hung in Lafferty doesn’t have to apologise for saying bunch of ****** bastard’s? **** @England **** @SkySports
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Carol Gill 🇺🇦😎🍻
(@CarolGill1961) reported
@SkyHelpTeam I can’t believe the system that you use does not tell the customer if the engineer is not coming, I’ve waited in all day for nothing. I have checked the appointment booking on the link and it’s showing as rearranged for Monday? Not a great start to Sky broadband 🙈
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PS
(@steeleyp_) reported
@DavidWa01448973 @SkyHelpTeam @Ofcom If you have complained to Sky using their internal process and followed that process properly, and it’s been 8 weeks or more since doing so, you can refer your complaint to the ombudsman. They won’t help unless the above applies.
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Le Atkins ♌️
(@creativekitty) reported
@MarkButlerr @SkyHelpTeam Ignore them. There’s clearly a major outage. Apparently it will take up to two days to fix.
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Sophh
(@Soopphhiieeee) reported
@SkyHelpTeam I have no service all the time and cannot contact anyone to be able to see what the fix is for it? I have two phones on the same contract and cannot keep paying for a service which you are not full filling.
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Philip Sutton
(@Phil5103) reported
from
Liverpool, England
@SkyUK really? REALLY? WTF? is there nothing else to report? I don't want to listen to a US judge repeating herself 20 times.
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Mr Famous
(@Lordfamous001) reported
@SkySportsPL Why is SKYSPORTS causing problems Agent of problems 😡
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Kmontybags
(@kmontybags) reported
@GNev2 @SkySports @GeoffShreeves Nearly got through a day without Neville whinging about something then saw gripe about Man Utd andnow he is promoting the worst interviewer on the box
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scott wojcik
(@scott_2018) reported
@SkyUK your Internet service is just a utter pile of garbage. 50ms ping spikes everyday and I pay for this rubbish can't wait to leave Sky for a better provider!
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Neil Allen
(@pn_neil_allen) reported
@gary_guinness @Pompey @SkySports That’s awful Gary, see what you mean now. Nightmare.
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Gina
(@jurassicgirl746) reported
@discoveryplus @SkyHelpTeam is there an issue with discovery+ or sky blocking the service? Discovery+ loads but doesn't play anything and just crashes to sky home screen. Not the Internet as everything else is fine n not discovery account as can watch it on another device, ideas?
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David
(@DavidWa01448973) reported
@SkyHelpTeam That doesn't surprise me. Multi million pound company and you can't arrange to call a customer.
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Johnny Rowland
(@JohnnyRowlands) reported
@d_christianrose @SkyUK Find out who he is and send him round to fix mine please. All I’ve had is a shocking service since I’ve joined
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David
(@DavidWa01448973) reported
@SkyHelpTeam I have already done that Tony and nobody got back to me. I hope @Ofcom read these tweets they will be able to see how bad the service from SKY is.
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Scott Chegg
(@ScottChegg99) reported
@SkyUK can you sort your internet ‘service’ in Devon out please. Constantly going off down here, it’s an absolute shambles. Loads of ppl tweeting you about it and you just ignore it, does no one take accountability at sky!? Another company that are so big they don’t care anymore
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Mark Butler
(@MarkButlerr) reported
@creativekitty @SkyHelpTeam Thank you, it's crazy, now approaching day 4 with no information. Their website says 'no issues' until you put in your telephone number... a chat bot that sends you round in circles... and now saying they 'have no ETA to say when this will be'
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hodd the God
(@manyen10) reported
@SkyHelpTeam Now it's not even on there to download what is going on with your service
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Le Atkins ♌️
(@creativekitty) reported
@MarkButlerr @SkyHelpTeam It’s appalling. I upgraded to fibre optic only two months back and that’s when the problems seemed to start. FOUR DAYS?! That is ridiculous
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t
(@fucktwitr788) reported
@SkySports wtaf is that? they want equal pay. they want equal praise. ******* horrible football. the 1 downside to football is womens football
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Carol Gill 🇺🇦😎🍻
(@CarolGill1961) reported
@SkyHelpTeam No Laura it's really poor. Let's hope they turn up Monday or I'll being looking elsewhere
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Meadosmead
(@meadosmead) reported
@SkyHelpTeam No issues on back of line test
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PS
(@steeleyp_) reported
@DavidWa01448973 @SkyHelpTeam @Ofcom Ofcom are a regulatory body… they’re not there to adjudicate in complaints between customer and your TV/BB provider.
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Sophh
(@Soopphhiieeee) reported
@SkyHelpTeam I have no service to call them..
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David
(@DavidWa01448973) reported
@SkyHelpTeam So you lied previously, you can't actually help you are just trying to fob me off because this is a public forum. Also you are worried that I will complain to @Ofcom. I want someone in authority in SKY to phone me at an agreed time to attempt to resolve this.
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wayne sweetman
(@waynesweetman) reported
@Niall_Boylan I mean @SkySports never picked up on English fans singing 'swing low sweet chariot' or do they need to be educated on that particular song