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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 55% Internet (55%)
  • 17% Wi-fi (17%)
  • 17% TV (17%)
  • 6% Total Blackout (6%)
  • 4% Phone (4%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Hammersmith, Birmingham, London, City of London, Lesmahagow, Ilford, Smethwick, Blackburn, Luton, Colchester, Brentford, Newcastle upon Tyne, Redditch, Bedford, and Redhill.

CityProblem TypeReport Time
Hammersmith Internet 7 hours ago
Birmingham Internet 10 hours ago
London Wi-fi 12 hours ago
City of London TV 12 hours ago
Ilford Wi-fi 12 hours ago
London Wi-fi 13 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • RB202301
    RB (@RB202301) reported

    @SkyHelpTeam Sky Q unusable now. Freezing, Called for help agent keeps pushing glass and puck for MORE Money per month. 27 years with you but not long left. Sick of non caring agents and seriously, can you STOP THE CALL CENTRE READING A SCRIPT. Consider this a complaint.

  • Delphi_Archie
    Archimedes | Project DELPHI (@Delphi_Archie) reported

    @RikkiClarke81 @SkySports He was a **** player when he was good. He has to stay relevant somehow. Token.

  • Homieyido
    Daniel homans (@Homieyido) reported

    @Mrjamieohara1 Jamie please call out these refs on sky. They are ridiculously biased now. Yeah we’re **** we get that but today’s performance was horrible . That lump upfront for Sunderland should have had about 4 yellows today.. also remind your mob @SkySports to not have don Goodman on again

  • TomDod8
    Tom.D (@TomDod8) reported

    Why can you never get the F through when you try to contact @SkyUK My bill has gone from £60 to over £130 yet services I'm receiving are getting worse. Never get through calling, tried 10 times this week. To much automated crap. They Don't WhatsApp or text. How can I support???

  • DaReal_OG_MoG
    Dr. Johnny-Precious Ogbah (@DaReal_OG_MoG) reported

    @SkySportsNews If I had an option,I'd cancel my skysports quickly because their Arsenal hate is glaring. They always go out of their way 2 pick analysts who are so biased and jealous of Arsenal. Isn't Skysports monopoly anti-competition? O'Hara, Neville, Caragher only got jobs bc they have us

  • Paulwhite19801
    Paulwhite1980 (@Paulwhite19801) reported

    @SkySports half an hour your @TheMasters coverage has been on. Not a single bit of ******* golf shown!! Utter ****

  • MatthewJaggard
    Matthew Jaggard (@MatthewJaggard) reported

    @SkyUK can you stop sending ne text messages to return the kit. I sent it 3 days ago. I wish you were this much In co tact when #cityfibre fked up my connection to the street. Why is customer service so **** in modern times. Noone cares about the customer.

  • Besbits1
    Besbits#7 (@Besbits1) reported

    @SkyUK my internet keeps crashing and no one is telling us what is happening. You said you were going to fix it but you have done nothing. My phone data is running out. When are you going to fix this problem

  • Billywhizzles
    BB (@Billywhizzles) reported

    @SkyHelpTeam Hi Sky. I'd like to make a formal complaint about the level of unprofessionalism in your overseas call centres. I've had an open request for a proof of use report for a stolen mobile and have been waiting for it for 3 months. Can you help me, please?

  • xxjessicanxx
    Jess Newton (@xxjessicanxx) reported

    @SkyUK worst customer service EVER

  • SpursyCasLad
    Paul Wallis (@SpursyCasLad) reported

    @Reg78910 @SkySports Why? Can’t I comment on something else apart from how much **** we are in?

  • Julian2017124
    julian (@Julian2017124) reported

    Sky update March situation has now escalated to obviously CISAS however in the meantime I left a fair but honest review on Trustpilot about my experience. Jason from @skytv / @SkyHelpTeam replied with an apology, but I don’t accept it. Saying “sorry” means nothing if Sky still refuses to fix the actual problem. The core issue is simple! after nearly 6 years of loyalty (since 17 August 2020), Sky reset my Gold VIP status to Silver over a 24-day gap. SKY ASKED me to withdraw my previous CISAS complaint in good faith after the December 2024 billing dispute. I did exactly that. I then returned just 24 days later and agreed a new 24-month Sky Stream contract at £60 per month. I was never told that my previous tenure would vanish and everything would reset. Had I known, it would almost certainly have influenced my decision to rejoin. Or at least I could’ve made a better and more informed decision rather than a ill informed decision #SkyVIP #SkyComplaint #CISAS

  • BrandonTrainis
    Brandon//THFC🤍✡️ (@BrandonTrainis) reported

    @SkySports hope you know, Don Goodman is a biased, nonsensical, piece of **** who was praying for Sunderland the whole game not saying anything bad about them, praising a horrid refereeing performance as well. Ex Sunderland player for a Sunderland game. Nice one

  • happy_jack67
    BehindBlueEyes (@happy_jack67) reported

    @SkyHelpTeam quite possibly the worst experience ever. Paid for gigafast and so far a nightmare. Engineers Wednesday and Thursday and still disconnecting every 20 mins - avoid at all costs #sky #skytv #skybroadband

  • pooch47
    Pooch (@pooch47) reported

    @SkySportsGolf @SkySports Should never play again

  • Dafydd95825787
    Dafydd (@Dafydd95825787) reported

    This Sky Sports coverage is so bad. Showing putts we’ve already seen. No player card so don’t know what shot/hole they’re on. Only showing a handful of players. Ad break every 4 mins. #themasters #skysports #skysportsgolf

  • vkon1
    V K (@vkon1) reported

    Just a nudge according to Jon Goodman of @skysports and formerly of Sunderland. Same player wiped out Romero within the first fifteen minutes and not even a free kick was given, never mind a yellow card.

  • hopkin7
    adam payn (@hopkin7) reported

    @culturaldude @SkySports It's bollocks overall. Presentation awful. Commentary excerable Ewen Murray excepted.

  • TheLeeAsh
    Lee Ash (@TheLeeAsh) reported

    @SkySports why have only a player from one of the teams commentating? So biased. It's why your coverage is so poor. #suntot

  • pound_tea
    Tea (@pound_tea) reported

    @mitch_fretton worst ever @SkySportsPL @SkySports shocker + Pathetically biased, Don Goodman should never commentate again

  • adebamm
    Hadeytaryoh (@adebamm) reported

    @SkySports Can Liverpool still qualify??.. They can sha because they never work alone

  • cbm64
    Chris 🍺 (@cbm64) reported

    @SkyHelpTeam glass is broken again. Restarts are not working for ITV and Channel 4. #SkyGlass #Sky

  • davidmccolm
    David McColm (@davidmccolm) reported

    @SkySports get a grip of the commentary of The Masters !.. all you hear is breathing , huffing , puffing from Faldo and Co… it’s a feckin’ terrible listen 😡😡

  • Rys_Boxing
    Ry's Boxing Chat (@Rys_Boxing) reported

    @SkyHelpTeam can you please clarify when your "chat with us" function will be working? Its been down for days and I cannot call. How are customers with disability issues supposed to contact you?

  • jdeeimi
    Jimi D (@jdeeimi) reported

    @SkySports Has Don Goodman got a red and white stripped scarf & bobble hat on sat in the commentary box? Never heard anything so pathetically biased

  • PhilipJCartwri1
    Cheggy Robin '94 *(VR)* 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧⚽⚽ (@PhilipJCartwri1) reported

    @ChunkyTHFC @SkySportsPL @SkySports Oh so Don Goodmans co-commentery is the reason Spuds are so ****......yeah we get you 👍

  • Namdalla93
    Namdalla (@Namdalla93) reported

    @vkon1 @SkySports Biggest issue I have with this is that Brobbey's intention here is to hurt Romero / Kinsky. He gains nothing from this, he just wanted to push Romero into Kinsky...that's really poor even if you look at it as pro to pro. Endangered an opponent.

  • ian87730
    Ian (@ian87730) reported

    @culturaldude @SkySports Its got **** all to do with Sky sports ffs

  • sergiochipolina
    sergio chipolina (@sergiochipolina) reported

    @NorraWilbor It's about all the **** that comes out of there mouths like all the pundits talksports skysports Midia papers everyone on TV constantly going on about how Arsenal are going to win the premier league the champions league FA Cup the quadruple now only 2 left it gets boring 💤 ffs.

  • Mansotti1
    Mansotti (@Mansotti1) reported

    @culturaldude @SkySports The problem is that it is USA coverage that they are tagged on to. Always been like this.