Sky Outage Report

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (45%)
• TV (31%)
• Wi-fi (13%)
• Total Blackout (6%)
• Phone (3%)
• E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Falkirk, Milton Keynes, Hackney, Dublin, City of Westminster, London, Todmorden, Gosport, Deal, Carmarthen, Halifax, Stoke-on-Trent, Swindon, Birmingham, and Sevenoaks.

City	Problem Type	Report Time
Falkirk	Internet	5 hours ago
Milton Keynes	Internet	5 hours ago
Hackney	TV	6 hours ago
Dublin	TV	6 hours ago
City of Westminster	Internet	7 hours ago
London	TV	8 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Liam Craig Evans (@ITSLNE) reported 6 minutes ago

  Is there an outage with sky in the Nuneaton area CV10 @SkyHelpTeam

• 
  Scott Elliott (@ratty118) reported 7 minutes ago

  @SkyHelpTeam Can you get someone to contact me so I can get rid of your service as I am continually paying for something that doesn’t work

• 
  Z (@zaheer_anwar) reported 10 minutes ago

  @skytv @SkyHelpTeam I was mis-sold a package and have since been promised three separate callbacks—including one from a manager—that never happened. On one call, an advisor claimed to apply a discount but instead downgraded my service. This is unacceptable. Please contact me.

• 
  baba lola (@dotunbello1) reported 10 minutes ago

  whew so wtf was @SkySports talking about?

• 
  Andy Smith (@AndySmi72785917) reported 14 minutes ago

  @AVFCStatto @SkySports Forget the spelling what awful team selection

• 
  Phoenix Rahman (@Phoenixrahman) reported 17 minutes ago

  @SkyHelpTeam spoke to Alex in your customer service team and just want to highlight the exceptional service received by him. Taken full ownership of the issue and reassured me that it would be resolved. Give that Alex a raise or a 🍰. Thank you again Alex

• 
  C.B. *** 💉 (@CFCUzi) reported 18 minutes ago

  @Blue_Footy @SkySports This was news more than week ago wtf is this

• 
  Dave Gorton 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇮🇱 (@DaveGorton2011) reported 19 minutes ago

  @Ian_Austin_ @SkyHelpTeam It would be a really good idea if sky actually let there customers know that there was a problem instead of just ignoring it

• 
  Kelly (@Azpie2020) reported 23 minutes ago

  @WeAreOpenreach @SkyUK There’s no info to pass on, nothing’s been fixed. Damage is still there, broken wires/no service. Unless you count someone lazily wrapping tape around the pole a few mins ago. The lack of urgency or concern is absolutely shocking, Openreach clearly couldn't care less.

• 
  Bones Ⓥ (@bonesjones) reported 24 minutes ago

  Hi @SkyHelpTeam why have I not received an apology or any compensation for the outage and huge disruption on 15/16 May 2025? It's totally unacceptable.😡

• 
  JacobsLaddar (@Toggle128660) reported 31 minutes ago

  @Blue_Footy @SkySports We need to sell Jackson and get Oshimen for **** sakes, pay the wages, we have 15-20 players that are deadwood, getting him off the books will save us MILLIONS a month, pay oshimen the 250k or work it down a little bit and get him

• 
  Z (@zaheer_anwar) reported 34 minutes ago

  @SkyHelpTeam I was mis-sold a package and have since been promised three separate callbacks—including one from a manager—that never happened. On one call, an advisor claimed to apply a discount to resolve this matter but instead downgraded my service. Please contact me ASAP

• 
  Andres Segarra (@asegarra85) reported 36 minutes ago

  @SkyHelpTeam hi there i need someone to come back to me asap. I am very disappointed in the lack of help from your customer service representative regarding my bill . i feel like cancelling my contract so please someone get back to me asap

• 
  Pedro Ramos (2,2%) (@PeterRamosMex) reported 37 minutes ago

  @SkySports your TV signal isn’t working in the UEFA Nations League channel

• 
  Bones Ⓥ (@bonesjones) reported 37 minutes ago

  @SkyHelpTeam Don't recall getting anything, only thing I ever get from you is: 'Hi, we're jacking up your bill some obscene amount, yet again..' & if it was a film, that's very poor for nearly 24 hours of no service, especially as I can't actually get it (if it ever existed). Pathetic.😡

• 
  Daryl Tucker (@thedaryltucker) reported 37 minutes ago

  @SkyHelpTeam Does it take 2 weeks to fix an issue and why continue to publish the programmes if you know there’s an issue with them?

• 
  Don McGowan (@donmcgowan) reported 38 minutes ago

  @SkyHelpTeam Hi there, Sky. What's happened to the Vue cinema tickets on the MySky app? I can't see them anywhere. I even reinstalled the app … nada. Any help, much appreciated.

• 
  Scott Elliott (@ratty118) reported 39 minutes ago

  @SkyHelpTeam Same issue again today. Almost feels like hook him into a long contract he can’t break and then offer rubbish service

• 
  Jason the Rude Turtle 🇺🇾 🇬🇧🇩🇪 (@TemporaryCarpet) reported 41 minutes ago

  I'm reading about Sky wanting to shift viewers from satellite to streaming, but what about customers like me, where sky told me to cancel my broadband because in my postcode, I could only get 1MB? Internet iny area is abysmal. @SkyHelpTeam @bt_uk

• 
  kaz (@girlieb71) reported 46 minutes ago

  @SkyHelpTeam hello, I'm trying desperately to do an order for Broadband, can anyone help as I've tried three times and the site keeps crashing I'm struggling with signal on my phone too which doesn't help

• 
  Frederick Barwell (@fred_barwell) reported 47 minutes ago

  @SkyHelpTeam I have 2 remotes for 2 Tv and the voice control is not working on both of my remote controls

• 
  Jenny Reader (@Mioewing) reported 49 minutes ago

  @SkyHelpTeam Just sent you a message. I want to talk to a human. I do not wish to set up a dd as I don't want Sky as I've sold the house. The buyer messed things up and got BT to cancel my Sky from 13th June. I have BT at my now home address. I don't like your bullying emails.

• 
  JacobsLaddar (@Toggle128660) reported 51 minutes ago

  @Blue_Footy @SkySports We need to sell Jackson and get Oshimen for **** sakes, pay the wages, we have 15-20 players that are deadwood, getting them off the books will save us MILLIONS a month, pay oshimen the 250k or work it down a little bit and get him

• 
  karen howlett (@ayley26) reported 53 minutes ago

  @SkyHelpTeam my multi room cheap deal contract ends in July, how can I cancel it please .

• 
  Nik (@lostinmyminds) reported 58 minutes ago

  @SkyHelpTeam I don't use Sky Broadband I don't use Sky Mobile I don't have any orders My bills don't change The rewards are naff - I've never seen one that interests me.

• 
  Andy Jones (@andyj7) reported 59 minutes ago

  @SkySports why is your commentary not working on main event UHD but is on sky sports cricket channel????

• 
  Daz (@dalski1969) reported 60 minutes ago

  @SkyHelpTeam Hi, I received an email offer from you about adding sky sports for 24 months. I activated the offer before its expiry date & had the glad you stayed confirmation page but never actually had an email & it doesn’t show in my sky app. I currently don’t have sky sports.

• 
  Giove1493 (@giocioni) reported 60 minutes ago

  @SkySportsTennis @SkySports Shame for the crowd. Cheering at Jannik faults was awful.

• 
  Maximalist (@Crypto_Maximal) reported 60 minutes ago

  @iThisMeansMore @SkySports Poor Harvey

• 
  🎀𝓜𝓪𝓻𝓲𝓮 𝓐 🎀 (@Marie_C_A_) reported 1 hour ago

  @SkyHelpTeam - I keep getting stupid messages on my tv screen asking me to call you….