Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (15%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Annan, Glasgow, London, City of London, Cardiff, Southwark, Thetford, Bournemouth, Wigan, Larbert, Hammersmith, Windermere, Derby, Islington and Rochdale.
| City | Problem Type | Report Time |
|---|---|---|
 Annan |
Phone | |
| Glasgow |
Internet | |
| Glasgow |
Internet | |
| London |
Internet | |
| City of London |
Internet | |
| Cardiff |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Nitai
(@NDM0598) reported
@LFC BAN IS NEEDED LIFETIME FROM ALL SPORTING EVENTS GLOBALLY. THIS PERSON MUST PUNISHED WITH INCREASED COMMUNITY SERVICE HOURS, NO PAY UNTIL THEN PEOPLE WILL STILL TRESSPASS INTO FACILITIES. ACTION IS NEEDED AND THE PUNISHMENT MUST BE SEVERE TO AVOID MORE DOING THIS. @SkySports
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mark 🫡
(@marklife420) reported
@SkyHelpTeam hi, wifi has been down since 6pm, we’ve done all the tests but can’t get past the router restart page, and now the tests on your website aren’t working. is there a number i can call?
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🚩
(@inchidentally) reported
ik it's in lewis's contract to never have to say the nico word on air but please skysports think of the baby (me)
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G R E G
(@MUFCDEVIL8) reported
@Carra23 Doesn’t do one piece all year about how **** Liverpool have been,why? @SkySports @SkySportsPL who’s show is this? How do you keep your job after spitting on someone? He needs sacking
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🏹 Mr. A.I. Laminar 🇬🇧
(@UK88_) reported
@HarryGoLocky @BenMcAteer4 @SkySports I've got no issues with her ability - that's your assumption. She obviously will have better ball control than your average celebrity. But how can men be comfortable playing against her as it wouldn't look good if they tackle her and she gets hurt.
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Bryn Rattray
(@Bryn_Rattray) reported
@SkyHelpTeam Day three off trying to cancel sky broadband
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Elizabeth Sheppard
(@lizshep73) reported
@JohnDav33853252 @SkyUK I've had my sky account for 20 years...I'm literally a vintage customer. I get fackallll for it..basic telly package and broadband, I'm still paying over £60 and im probably one of the only people still with a dish cos they want £80 for SkyGlass. I'm leaving for good in sept.
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Soph v34.4
(@sophb66) reported
@SkyHelpTeam @Cayde0007 Lol! Best customer service? Are you serious??? How can you even type that without laughing or feeling embarrassed ??
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bronwyn
(@bronie45) reported
@SkyHelpTeam my broadband price has been increased and I don't think I'll be able to afford it anymore, how do I cancel to find another provider?
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Rachel mower
(@RachelMower_96) reported
@SkyUK can anyone help me?
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fox
(@fxylxy) reported
@E10__mess @SkyHelpTeam @CommunityFibre That makes no sense. Sky use copper cables for their network. Community fibre uses fibre optic, that wouldn't affect your connectivity.
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HarryGoLocky | TUFC
(@HarryGoLocky) reported
@UK88_ @BenMcAteer4 @SkySports Yeah, that's your issue Nothing to do with you thinking a woman playing football is woke....
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Mike Henson
(@MikeHenson) reported
Watching @ITVX on @SkyUK - very poor transmission performance. Replay stops halfway through programme. Advert breaks poorly edited. Buffering. Not professional.
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robert preece
(@robpreece_uk) reported
@SkyHelpTeam And sky store was sky box office and had about 10 transponders just for that service before streaming
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Helen Bells 💙
(@helenstho) reported
@SkyHelpTeam I need to cancel as my bill has doubled & I can no longer afford it.
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Richard Dukes
(@richard_dukes) reported
@SkyHelpTeam I have no internet on my sky hub router, gone through all steps suggested to fix and still no light showing. Can’t call as your customer service isn’t open until 9, I work from home and need this resolved asap! I live in Cardiff area.
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simon green
(@sgreen1407) reported
@SkyUK terrible internet lately hi constantly dropping connection
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MAD
(@Holt5249) reported
@SkyUK Complete frauds, Agree to go into a new contract last month within 28 days NEW PRICE means £9 increase, To top it off billed for Eubank Fight when we were in the USA on holiday. Never booked a PPV before and been billed for it. BULLSHIT
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HiddenDragon1979
(@WickedestWoods) reported
@SkyHelpTeam I think the people we’re buying off (well I’ve seen the sky dish) have sky in already. So it wouldn’t be an issue?
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Lisa-Reanne Kilburn
(@l_kilburnxox) reported
@SkyHelpTeam been trying to reconnect my sky box to my Wi-Fi all morning, because it keeps disconnecting and it isn’t letting me. I’ve done all the self help from your website and still nothing, and now have to wait until Thursday to get it fixed, totally not on!!!! Please help
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Craig Johnson
(@j300hno) reported
@SkyHelpTeam so when your broadband and wifi is shocking you get a email saying it’s going up. Why is it going up? I’m paying for a service that isn’t working as you advertised. Super fast broadband that is completely the opposite
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Matthew
(@lesstime) reported
@SkyHelpTeam So what level of compensation will Sky offer given it's now been 24 hours of downtime? If this is a known outage why was there no proactive communication to affected customers?
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Meg
(@megandentt) reported
@SkyHelpTeam my phone is not receiving calls or texts I have 3 bars of signal help please
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Victoria Barnhouse
(@mrsbarney37) reported
@richard_dukes @SkyHelpTeam We are on the phone right now, there is an issue in the whole of Cardiff and can’t give us a time or day it will be fixed!
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Steve Smith - Broke Britannia
(@BrokeBritannia) reported
@SkyUK's broadband department gets a lot of flack on Twitter but I have to say their service is pretty good sometimes. At lunchtime, I reported a line issue and by 7pm an Openreach engineer had been round and fixed the issue! Very impressive.
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Natalie Brown
(@ianbohensbeta) reported
@SkyHelpTeam WiFi running pathetically slowly 1.2gb upload & 0.3gb download pathetically slow when I pay for superfast broadband UNACCEPTABLE. Even mobile data is running unacceptably slow to the point videos won't load/upload, sites take ages to load, messages take ages to send.
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Pista
(@CryptoPista) reported
@SkyUK Plusnet are cheaper and their customer service is better.....free Alpha....you're welcome
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joke Deity.
(@MutumbaSpare) reported
@Nahayo96 @SkySports If the referees never included that in their report so there is no action to be taken by the FA.
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Stephanie
(@StefLMay) reported
@SkyHelpTeam Thank you but isn’t over 10% a bit extreme? The issue I have is I had to purchase your super fast bb as your others barley worked and were frustrating as took 30min to download a film so if I wasn’t forced to have the most expansive one I could understand but I have no choice
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🆓 Annie 🇬🇧 The biggest fear, is fear itself.🆓
(@TieBoxer) reported
@SkyHelpTeam You've had your chance, you charge me £9 more than a new customer offer, but still want to increase my monthly fee by another £4. Been a loyal customer for many years, and I've had enough.