Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 12: Problems at Sky
Sky is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (49%)
-
TV (29%)
-
Wi-fi (12%)
-
Total Blackout (5%)
-
Phone (3%)
-
E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Horsham, Erith, Aldershot, City of London, Slough, Bedford, Blackburn, Birkenhead, London, Ilford, Camborne, Cupar, Nottingham, Birmingham and Manchester.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
Wi-fi | |
| Flitwick |
Phone | |
| Horsham |
Internet | |
| Erith |
Wi-fi | |
| Aldershot |
Internet | |
| City of London |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Gary Smith -
(@gar213y) reported
@SkyHelpTeam Don’t think it is down to the person receiving the goods to chase the product. Legally Its the sender who needs to chase it and then decide if a replacement is needed. The tracker shows it’s still at a national hub, which one? How long do I wait until a replacement is sent out?
-
Russ Sharpe
(@RussellSharpe) reported
@SkyHelpTeam Everything is showing as green and 'no known issues in your area affecting your broadband' but clearly there are. Only 2 of the 3 lights on the skyq router are lit up. The middle one isn't lit
-
Nicole Turner
(@nixnoc) reported
@SkyHelpTeam Its awful @SkyUK dont do enough to support their loyal (9yrs) customers in these extremely difficult financial times with heating bills currently quadrupling! I asked to pause my TV package for 3 months and then continue to the end of the 18months ❌ #zeroflexibility
-
Jen
(@jenmackaye) reported
@SkyHelpTeam Broadband has been down all morning. My service status says there's a broadband and talk outage in my area, but there's been no public/twitter notice and no confirmation it's being fixed/engineers on way...
-
michael reynolds
(@Michael_lfc2297) reported
@SkyHelpTeam Hi, it says outage in the area. Just wanted to check if this is the case and how long it might be like this for?
-
Saint_Francis🕊
(@sanofe007) reported
I haven’t heard @HKane been abused yet, even @SkySports is showing support for him, just imagine if it was Rashford, Saka or Sancho, even Sterling that missed a penalty; like wat happened in euro, oh! D abuse would v been so much.
-
Daniel
(@8gzd8k76nM) reported
@jenmackaye @SkyHelpTeam And you think that the system telling you that there is an outage means they aren’t aware of it? You expecting some sort of crack helicopter squad to parachute in and knock at your door telling you the exact issue in technical terms and the ETA of a fix down to the second
-
🍒 Louise Rae 🍒🇺🇦🕊
(@loulour1982) reported
@SkyHelpTeam we booked an engineer yesterday to come tomorrow as no satellite signal. Tv working fine now. Cancelled engineer 3 times on app, 1 time on website, and 1 time replying to a txt from you, yet appointment still showing. How do we cancel?
-
Chris hatwood
(@CharlieChestnut) reported
@SkyHelpTeam Yes all 3 of our phones had 4g but wouldn’t work. It’s really bad to be fair. We were at a event and needed a signal
-
Daniel
(@8gzd8k76nM) reported
@nixnoc @SkyHelpTeam @SkyUK If you can’t afford it then cancel it and pay the ETCs you agreed when you signed the contract. Its a premium/luxury product so if you’re too poor then you need to live within your means
-
lou carden
(@loucarden74) reported
@SkyHelpTeam Hi, I have been sent a new router instead of a booster. This really frustrating as I spent over 60 mins in the telephone sorting this issue only to recoeve wrong equipment. Your customer service is atrocious.
-
bekah’s house 🌻
(@bekahkahkah) reported
@SkyHelpTeam hi. Internet light on router is going through every state every couple of minutes then have a stable connection for about 2 mins in every 10-15 mins. Have ran diagnostic tests and fixes online and not working. - also filled in a hub request form but it says it can
-
Ian Loring
(@ianloring) reported
Hi @SkyHelpTeam I have an amount coming out of my account every month for an old iPad and can’t find login details, can you help? I can dm the reference number for the payment Monzo give me. Thanks.
-
Scott
(@scottberwick) reported
@SkyHelpTeam I placed a Sky Mobile order a few days ago but nothing shows in MySky - all I’ve got is the initial order confirmation email. Selecting My Orders says ‘contact us to get an update on your order’ - then a pop-up says ‘did you get the help you need?’ -(No)
-
Michelle Bradley
(@MichBradders) reported
@SkyHelpTeam I have no satellite signal on a communal dish, what should I do to report this?
-
cm1380
(@cm1380) reported
@SkyHelpTeam Well the internet is still not working this is beyond a joke. I work from home so this better be resolved asap this now day 2 !! Sky is a joke !!
-
Daniel
(@8gzd8k76nM) reported
@Michael_lfc2297 @SkyHelpTeam No, your internet isn’t working but you being told its an outage is just a joke? Give your head a shake you muppet
-
Russ Sharpe
(@RussellSharpe) reported
@SkyHelpTeam Hi. I had to use my phone as nothing else has any connection currently. It said there is an issue with the broadband - can't see the router. I followed the instructions and at the end it gave me a for to fill out for engineer to contact but gave me error not available right now
-
fatboy
(@FatboyThe) reported
@ArsenalBuzzCom @SkySports ok they could not handle him!! they lost the game so whatever you say is void. this is the issue with english media/pundits
-
Gareth Miller
(@geemiller71) reported
from
South Shields, England
What a lovely woman at @SkyHelpTeam #valueteam on the phone today . Very pleasant and kept me as a customer . Give that woman a pay rise 👍 📺
-
Jill
(@JillJillwhit) reported
@SkyHelpTeam Why am I paying for a service you are not providing?
-
Simon Wilson
(@srw19111958) reported
@SkyHelpTeam Hmmm, disappointing for a major new service
-
michael reynolds
(@Michael_lfc2297) reported
@SkyHelpTeam Thank you, I presume you will be deducting the time off my bill seen as though it’s not working?
-
Jason Skea
(@skeajason) reported
Well just come home to find my sky TV is down, spoke to customer services and said need an engineer out which take 10 working days!!!!! @SkyUK this is dusting! Over 12 years of loyalty to you and treated like this 🤬
-
Nick Cotton
(@nasty_cotton) reported
@SkySports Does anybody actually watch this ****?
-
Daniel
(@8gzd8k76nM) reported
@loulour1982 @SkyHelpTeam Bet you booked it when the weather was bad didn’t you, completely ignoring not only the very first point it asks you to check but also your own common sense, whatever little of this you have.
-
Ed Turnill
(@thehouseelf) reported
Playing against the top of the @SkyBetChamp - there are an awful lot of empty seats at #LoftusRoad - too many @SkySports #subscribed armchair supporters? #QPRBUR
-
Chris Hawke
(@ChrisHawke15) reported
@SkyHelpTeam Thanks but I'm STILL chasing the money owed when Sky lied to me. Totally untrustworthy but a fantastic product only let down by liars
-
BpDqUeEn
(@sophb66) reported
@SkyHelpTeam Sky Q customer
-
Erica Farmer
(@ericadeefarmer) reported
@SkyHelpTeam No as I’m a sky customer. Is there another way I can activate via Sky account pls?