Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Woodford Green, Harringay, Lincoln District, Ilford, Peterborough, Southwark, Dublin, Brentford, Redhill, Birmingham, Salford, Stanmore, Croydon and Bristol.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| Woodford Green |
Wi-fi | |
| Harringay |
Internet | |
| London |
Internet | |
| Ilford |
Wi-fi | |
| Peterborough |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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🇮🇪
(@Mr_K_Golf) reported
@SkyHelpTeam Anyone could say "ah yeah you're line is fine" and every customer gets the same message
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SAMMY WILLIAMS
(@SAMMYCWILLIAMS) reported
Paul Merson: "Chelsea are a dangerous animal, they’ve got some unbelievable players and they just need to click - at times against Leicester they did. Bad teams don't score the goals like they did, two of them were unbelievable." @SkySports
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Dan
(@DanRavenscroft9) reported
@skudlooking @FabrizioRomano I wouldn't even mind the red card if they were consistent with tackles like that. Pereira on Felix the day before was way worse and didn't even get a yellow. The fact that 'Ref Watch' on @SkySports agreed with both decisions doesn't help either, it just makes things worse.
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Chris
(@CJXXXXW) reported
Hi @SkyHelpTeam how do I cancel and go somewhere else a near £12 increase in the last month including the latest increase based on the email I just got I can’t afford
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Khaleb
(@Dreal_calebito) reported
@ray_lenton @Jesanchez3 @SkySports He always posts negative things about united and m just defending my club, even Jamie carragher ain't that toxic. He ain't a legend, he is twerking for Newcastle this season just because Liverpool are ****. He is trying to claim legendary status by all means
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Vidisha Joshi
(@VidishaJoshi1) reported
@SkyHelpTeam I have had no internet since Thursday and wfh. Been told it won’t be fixed till 24th March!!! Absolutely appalling and no alternatives or solutions being provided by your customer services team. Please help!!!!
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sussex 🇺🇦
(@sussexbythesea4) reported
@SkySports Am sort of pulling for Usyk here. He has accepted the 70/30 and Fury puts another crap video.
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Alex Rodrigues
(@alexfwrodrigues) reported
@mrbennyharris They have to be the worst reporters/journalists in the world. Stories that the editor should laugh at but the fact they allow it makes me wonder if the editor of skysports has any sporting background to know a worthy story
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Soph
(@Soph_Jacko) reported
@SkyHelpTeam after spending an hour being gaslighted by a member of your team who argued my price was not increasing by 18.2% (basic maths, it has) I’m no closer to being able to cancel. HELP ME
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amy mitchell
(@RoversAmy86) reported
@SkyHelpTeam I’m a new customer and was meant to have broadband installed on Saturday, engineer never turned up. Spoke to someone on phone today who doesn’t know why they didn’t turn up and told to phone back on Wednesday. What’s going on?
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Dan
(@DanRavenscroft9) reported
@skudlooking @FabrizioRomano @SkySports VAR has actually made decisions worse. At least before, you'd be frustrated about wrong decisions but it was down to human error from seeing an incident once at full speed. Now more errors are being made despite having numerous camera angles and replays, its just incompetence.
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Stephen H Dobbin
(@Taffy_Dobbin) reported
@SkyHelpTeam handle the faster speed. This is very frustrating and disappointing to say the least. I thought I was purchasing the best system in the UK. I did explain that my neighbour, who is with BT has no problems what so ever. It was the same engineer (from OpenReach) who
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Sandra Reid (She / Her)
(@ReidSandra73) reported
@SkyHelpTeam It’s not really an inconvenience to Sky, it’s an inconvenience to my brother who will have to cancel his whole Sky package and take a free view as he can’t afford to pay an extra £32.50 to have broadband which he doesn’t use
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Robin Wilkins
(@scoutrobbo) reported
@SkyUK I am a diamond customer and want to add broadband + BT sport to my package. However your service will not allow me to. I would like to speak to someone. I have found @bt_uk much easier to discuss my options.
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Jaydee🕊
(@jaydeekelly) reported
@SkyHelpTeam Either so, it’s disgusting especially in a cost of living crisis when people can’t afford sh*t cos of crippling bills and ridiculous “inflation”, it’s BS. Pointless me DM’ing because nothing will get sorted & I’ll be told to “call customer service” 👍🏻
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Glenn Chase
(@Blue_Van_Man) reported
@SkyHelpTeam Hi, we’re in the process of switching to Vodafone from Sky for broadband. We agreed a termination date of the 27th March with Sky however engineers have just installed our new service today so I wondered if the cancellation can be brought forward?
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Sammostardom
(@Sammostardom) reported
@SkyUK why isn’t @ARISEtv showing on your network? #freedomofjournalism #TruthMatters
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Geoffrey Innes
(@The_GGBoom) reported
@SkyHelpTeam Negotiate a new 18 month contract in Feb. Get notified just after 31 day cooling off period you're increasing prices by over 10%. Absolutely disgraceful behaviour. This is completely immoral and you clearly agreed new contract in bad faith.
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dan #glazersout
(@danmufc11) reported
@SkySportsBoxing @SkySports Fury clearly doesn’t want this match or he wants to avoid a rematch to chase another big money fight like AJ either way fury is just showing how full of **** he is!
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Kim Jarrett
(@kimmiewa) reported
@SkyHelpTeam I am yes, looking to get an Ipad, i can see the main page but when i click onto the product i want i get the technical difficulties page. I also get it when im not signed in choose options then sign in
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Stewart hanson
(@Stewarthanson18) reported
@SkyUK Damn, I am still stuck with crappy plusnet for a few more months, not happy with them.
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𝗦𝘁𝗲𝘃𝗲 𝗕 🏴
(@bilco62) reported
@SkyHelpTeam Hi - for the past few months Sky seem to be sending emails for another customer to my email address. I've never had a Sky account, and the emails are addressed to someone with a firstname I don't recognise.
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Stephen H Dobbin
(@Taffy_Dobbin) reported
@SkyHelpTeam My broadband has been fluctuating from on and off, as well as going to a low-speed over the last year or so. The adviser, whilst very professional said he was going to slow my speed down even further. This was because it was going too fast, and my router could not
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Greg Jackson
(@gregjj88) reported
@SkyHelpTeam hi guys. I missed a call from “Tom” in your specialist mobile help team after I asked him to call me back at 4pm today. Kudos to him for calling back but my boss was mid-rant and I couldn’t take the call. Any chance of a call back as the number doesn’t accept inbound
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Michael Jones
(@mikej2504) reported
from
Walderslade, England
@SkyUK It's not "superfast" its damn slow at 59mb/s.
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Jonathan
(@JonathanLCFC) reported
@SkyUK Absolute con artists. I have been a customer for 19 years. I ring up and get thanked for being a platinum customer yet you are about to hike all of my bills by 40%+. Can’t even cancel it for a few months due to contract. Second I can, I will cancel the lot.
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Tommy Buckley
(@tbuckleythinks) reported
@CeeWGee75 Crap officials, inconsistent VAR interventions, too many dull TV matches & Emile Heskey 100 goal club on a 24/7 loop means that once our current skysports contract runs out we won't be paying new increased fees. Honestly don't think what's offered makes it worth paying anymore
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𝙆𝙮
(@BldeSZN) reported
@Eruma_27 @BarcaUniversal @SkySports Will make a new rule saying no german player can sign in a catalan based club
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エルマー
(@Eruma_27) reported
@BldeSZN @BarcaUniversal @SkySports That rule would literally be illegal bro. That’s targeted towards Barça beyond all limits and would get him into trouble 100%
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Fodd4rs
(@cfoden31) reported
200 days with no broadband service. Outstanding @OpenreachHelp @SkyHelpTeam