Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (64%)
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Wi-fi (13%)
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TV (12%)
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Total Blackout (5%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Croydon, London, Wareham, Hackney, Maidstone, Watford, Paddington, Bermondsey, Bushey, Edinburgh, Islington, Manchester, Brighton, Harringay and Whitehaven.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| Wareham |
Internet | |
| Hackney |
Internet | |
| London |
Internet | |
| Maidstone |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Crosby
(@StuartCrosby13) reported
@SkyHelpTeam can you please let your mobile customers know when we can expect our service to be resolved! Currently all mobile numbers I am calling don't exist! This has been the case for 5 hours now!
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Michelle Myburgh
(@MichelleMyburg5) reported
@Castweets1212 @SkyHelpTeam I'm not with Sky mobile and experiencing exactly the same issue?
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Matt smith
(@sm200400) reported
@SkyHelpTeam @Speedingalong This is by far the worst mobile company I have been with. If it’s not the calls it’s the internet on the mobile going off. Calls just disconnect Randomly. Piss poor.
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Carys Anne Swanton
(@CarysASwanton) reported
@SkyUK Please tell your sales team to stop giving out customer service numbers that don’t exist, extremely frustrating after a 3.5hour online messaging to be given the run around!
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Nathan Stannard
(@NathanStannard) reported
@SkyHelpTeam the most impossible company to get hold of! On hold for 40 mins just to be cut off. Terrible company and terrible customer service. So many issues that I cannot get resolved!
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Thomas
(@tcrutkaew) reported
@SkyHelpTeam @georgie3016 1)i have the same issue i’ve got my mate to call me and it goes through but if i try to call him back it says ‘sorry, this number doesn’t exist’. However it’s only for some numbers for example i can call a different friend and it will go through but selected few numbers won’t go
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Jimmy Mick
(@jamesshoulder52) reported
@jrtspurs @SkyHelpTeam Wouldn't bother they are ****
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Nathan Stannard
(@NathanStannard) reported
@SkyUK appalling service
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jon singh
(@jonsingh) reported
@SkyHelpTeam @carverwheech I'm having the same issue j cal call landlines and other sky mobile network phones. However can call other mobiles that are not on the sky network. 4 contracts in my home all having the same issue.
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jules
(@welshie73) reported
@SkyHelpTeam is there a problem in the cf63 area as I haven't had any broadband or phone line since 4th November
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Daveryangalloway 😎
(@The_samaritan) reported
@SkyHelpTeam Can you tell me if there have been reports of issues in wirral area
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AmericanQueen
(@AmericanQueen22) reported
@SkyHelpTeam How I love being stranded in the middle of nowhere, in the pouring down rain, not being able to call a taxi to get home 🙄🤬
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Phil Greenfield
(@fusionlad) reported
@SkyHelpTeam hi Sky, could you give any details of an outage in PL17 7JD, please. We have lost broadband connection.
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Ant
(@LondonLadAnt) reported
@SkyHelpTeam quick question I’m trying to download a purchase that’s in my sky store archive on a mini box ( which I’ve done many times before ) and I’m getting a msg saying cannot download technical issue but speaking to sky store they say that isn’t possible pls advise Ty
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notsean
(@Resident_emmett) reported
@Castweets1212 @SkyHelpTeam I'm able to call some other sky mobile numbers, seems to be an issue connecting to other providers
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❤️Protect our NHS❤️
(@DizzyDi005) reported
@SkyHelpTeam Only calls to landlines work. Can get incoming calls, but can't make outgoing calls. I get the same message "number doesn't exist". Very strange fault. They should tell us more details about the what exact problem is. I don't believe it's a mast issue.
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kelly welsh
(@kellykins1984) reported
@SkyUK I can't seam to call anyone who isn't on sky network?
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A
(@A_H2491) reported
@SkyHelpTeam my landline won't ring mobile numbers, it says the number isn't recognised but will ring other landlines no problem. How do I resolve this issue?
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Trent Bainsbrooke
(@CAFBW11) reported
@SkyUK Wish I could cancel my sub online 💩
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🚊John Rees🚊
(@Speedingalong) reported
@SkyHelpTeam Any mobile issues at all? My wife can’t make calls and when she does both people sound like robots. Iv tried all the FAQs and all settings are ok. I’m with sky mobile and no issues for me.
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Avva
(@Quintessence_77) reported
@SammyJane_83 @SkyHelpTeam Same issue!
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Marc Hawkes
(@MarcHawkes2) reported
@SkyHelpTeam When should I expect the refund on my bill for the disruption this issue has caused me today?
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Jenny🍸
(@Jenny__S_) reported
@SkyHelpTeam are you having issues with mobile. Family unable to call me or any numbers that Sky is not provider they get message saying number doesn’t exist. They are sky mobile I am different provider. No issues with my provider I have already checked with them
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Mark
(@Evans1970Mark) reported
@DizzyDi005 @SkyHelpTeam Same as me. Can’t make any calls to any other network, says the number don’t exist.
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Jane MacKay
(@jmacca_xx) reported
@SkyHelpTeam neither my stepson or I can make calls or send messages. Calls get a recording saying the number doesn’t exist?? We are in different locations so not to do with signal. Been all day!
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𝓖𝓮𝓶𝓶𝓪 𝓗 🎗
(@gemmih83) reported
@SkyHelpTeam I have to ask, it says virtual but then gives a location of when and where. Is this in person then? Just childcare is an issue at that time if it’s in person. Just wanted to check as I am keen to learn.
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Tina
(@Tina356539091) reported
@SkyHelpTeam I am having trouble making calls also it saying no numbers are available and they are not recognised its a pain they are okaying taking the money each month for there contract but not happy to help customers.
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Seasalt
(@SeasaltJ) reported
@SkyHelpTeam @SkyHelpTeam An engineer has been to sort my landline and internet . He’s asked me to ask Sky to rebook and engineer . I’ve just tried the 0333 number and it’s not been recognised. Also tried the online help which is no good.
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r1874
(@r1874) reported
@SkyHelpTeam This on top of the shocking signal issues I constantly have I definitely won’t be renewing this contract.
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Chelsey Morello
(@chelsmorello) reported
@SkyHelpTeam I can’t make calls? Keeps saying this number does not exist, seems to be an issue for others too, what’s happening?