Is Sky having an outage?

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

 No problems detected at Sky

Sky problems in the last 24 hours

Sky Outage Chart

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (59.46%)
  • TV (17.43%)
  • Wi-fi (12.57%)
  • E-mail (4.32%)
  • Total Blackout (3.11%)
  • Phone (3.11%)

Sky Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Sky Issues Reports

Latest outage, problems and issue reports in social media:
  • bennybale
    Ben Broadhurst (@bennybale) reported

    @SimmiFearn @SkyUK I’m having the same issue, everything loading up, but no sound or signal, also all my recordings have failed!

  • Vyconic
    Andrew Fitzgerald (@Vyconic) reported

    @SkyUK Hi, We haven't had internet for nearly 3 days now. I run a business from home. I am paying a minimum of £85 a month and the service is absolutely terrible. It drops out for long periods every day. Can you tell me what is going on.

  • helzred
    helen zealand (@helzred) reported

    @SkyUK sky tv offering reduced broadband. Thanks but no thanks as you have increased my bill without notification. I will be cancelling you asap. Removed all discounts including VIP loyalty discount. not a happy customer.

  • sajjadJawaid4
    sajjad Jawaid (@sajjadJawaid4) reported

    @SkyHelpTeam is your O2 NETWORK GOOD OR BAD BECAUSE I HAVE LEFT EE AFTER 2 YEARS NEXT FRIDAY IS BLACK FRIDAY I AM LOO KING AT 2 NETWORK 3 MOBILE OR SKY MOBILE

  • Tudsmuffin
    Mark (@Tudsmuffin) reported

    3.5 hours to respond to the report of no broadband with ‘Sorry, we're unable to resolve your query at present as our Messaging service is now closed. We'll get back to you tomorrow morning from 8.30am to continue our conversation.’ Not impresssed, @SkyUK

  • godinthis
    Rosie Bates (@godinthis) reported

    I don't know why I keep paying for this Sky Q package. "To enjoy blah blah we must have an active internet connection. I'd like one too! It never gets resolved. Internet working. @SkyHelpTeam

  • cgregory88
    Craig Gregory (@cgregory88) reported

    If your thinking of @VodafoneUK DON’T!! Most horrific broadband provider ever, and even worse customer service!! Despite 20+ attempts to resolved issue you want to charge early termination fee to join @skyuk despite your staff acknowledging it’s Vodafone to blame! 😡

  • cgregory88
    Craig Gregory (@cgregory88) reported

    If your thinking of @VodafoneUK DON’T!! Most horrific provider ever, and even worse customer service!! Despite 20+ attempts to resolved issue you want to charge early termination fee to join @skyuk

  • AntneeC
    Anthony Chambers (@AntneeC) reported

    How the hell can it go from having a perfectly working network to not being able to see ANY WiFi networks at all. The NEXT time I scan it can magically see 8. Sure, all 8 failed. It's not your shit boxes, @SkyUK! #SkyQ

  • AntneeC
    Anthony Chambers (@AntneeC) reported

    I spent three hours dealing with @SkyUK over Facebook Messenger the other day trying to get my #SkyQ box to stop losing its WiFi connection. It still does it. After it loses it there's no visible WiFi networks. And they blame my network. Useless piece of shit

  • stuart4585
    Stuart Wood (@stuart4585) reported

    @morven_wood @ScotlandSky @SkySports Aye, you’re completely right, they are both terrible. Provan doesn’t even try to hide his bias nowadays. The BBC boys probably do the best with Scotland games. Team cruised it tonight,pity Shinnie and GMS never got on.

  • JamesMason0406
    James Mason (@JamesMason0406) reported

    @SkyUK another week of a ruined #xfactor2018 becouse of ur dogshit signal #wasteofmoney

  • JackMaloney20
    Jack Maloney (@JackMaloney20) reported

    @SkyUK absolutely had my pants down this week no point in having a sky Q mini box either that never works

  • spudmucker
    john o'connor (@spudmucker) reported

    @SkyFootball @SkySports ******* Albania must be shite

  • Stevec4117
    Steve Clarke (@Stevec4117) reported

    @clairels1989 @Since71Blog @GB_DeafFootball @SkySports @DeaflympicsGB @corbytownladies @JackButland_One @JacquiOatley @SL_Physio @deafsport @corbytownfc Just a bit of moral support!

  • Nicki0613
    Nicki (@Nicki0613) reported

    @SkyHelpTeam It doesn’t seem to be replied to in chronological order, looking at your timeline. No rhyme or reason. Anyway, much as the reputation of buses, I’ve got two offers of help now. I’ll DM.

  • Paul98110723
    Paul (@Paul98110723) reported

    @SkyFootball @SkySports Albania must be shit🤶

  • JustLikeShan
    shan 👸🏽 (@JustLikeShan) reported

    @SkyHelpTeam my connection is so poor yet it’s saying the speed is fine

  • SirDave2010
    Sir Davos®‏™ (@SirDave2010) reported

    @SkySportsTennis @SkySports @marcus_buckland @GregRusedski1 @pfleming55 *******, tennis players are wanks !

  • ForeyPaul
    Paul Forey⚒ (@ForeyPaul) reported from Leicestershire, England

    @SkyHelpTeam broadband has gone! Trying to stream and you can’t provide a service in prime time Saturday night but rob me blind in billing!

  • YESforScotland4
    RobertJWallace (@YESforScotland4) reported

    @nickeardleybbc Very Dissapointed, got @SkySports on my phone, and they are showing Italy Vs Portugal. So much for UK, Scotland well.down the pecking order. Good that we are winning through.

  • plee85
    Paul Lee (@plee85) reported

    @SkySportsNews @SkySports disgrace that you mention @sterling7 on the Matic penalty, quickest to praise, quickest to blame, terrible media

  • leemcevoy1972
    Lee McEvoy (@leemcevoy1972) reported

    @shaundon_ramsay @ftfc @SkySports @capboy70 Normally I'd say too low down mate but too be honest, it was so bad anywhere in the ground was a crap seat as you could see it!

  • anitajohnson10
    anita johnson (@anitajohnson10) reported

    @SkyUK been a loyal customer of sky for six years, tried to purchase a buy and keep but oh no can't do it as I made one payment late by a few days, one late payment in six years bloody joke bye sky I'm done being loyal to you time to change providers

  • James58516551
    James (@James58516551) reported

    @suedickins61 @virginmedia @SkyMediaUK @TalkTalk Just left @SkyUK I would not recommend at all. Nothing but problems.

  • crippsryan01
    Ryan cripps (@crippsryan01) reported

    @SkyHelpTeam my sky box is not connecting to my Bt internet router. All other WiFi devices are working. This happend about a month ago and had an engineer out. Has now been down for a couple of days and not connecting.

  • Darrenduncan12
    Darren duncan (@Darrenduncan12) reported

    @malganislsq @RickSpur @SkySports Thing is can never believe transfers for us until actually players sign

  • OfficialMsLilia
    Lillie™ (@OfficialMsLilia) reported

    @SkyHelpTeam have inboxed about being unable to rent films on sky store due to being over credit limit. Haven’t made any purchase recently so can’t be over limit, help please. Thank you.

  • cgzwolfman
    lee (@cgzwolfman) reported

    @SkyFootball @SkySports They scored a goal after flying there last night how dare they i swear i heard a pundit say they where shit for going there last minute

  • MARVITFC
    Unofficial Martin Kemp (@MARVITFC) reported

    @SkySports the Portugal game is all over the place terrible picture coming through

  • BertieJenkins
    ELJ (@BertieJenkins) reported

    Have waited for over 3 hours for someone at @SkyUK to contact me on Messenger about a problem. @SkyUK you really do need to do something about your poor customer service

  • jojo_bigbird
    Jo thompson (@jojo_bigbird) reported

    @SkyUK I have been trying to get my broadband issue sorted for nearly 3 weeks, I have called and used the text service to sort it. The service is truly dire. They start a conversation, then stop speaking to you, I have been waiting 1 1/2 hours for a response to my last question

  • Vono27
    Siobhan Kidd (@Vono27) reported

    Just went to switch on #Strictly and despite being on series link my sky q box hasn't recorded....not the first time this has happened. @SkyUK another example of why this shite service is being printed at end of contact

  • AFCJups
    Rhys Brown (@AFCJups) reported

    @SkySports commentator legit just said ‘Let’s hope the ref doesn’t do Rock Paper Stone’ That is another level of retard 😂

  • Vix_Wood
    Victoria Wood (@Vix_Wood) reported

    @SkyUK seriously 29 mins on hold. You guys really need to cater for calls better! No signal yet again !

  • Bearbeariobear
    Rosie (@Bearbeariobear) reported

    @SkyHelpTeam someone came to upgrade my broadband today. I have no broadband or phone and no one is answering the online messages. Please get in touch to explain what is going on. No explaination of the problem is bad service. I hope I’m not going to regret sticking with you

  • KKessack
    KarenKessack RN SCPHN (SN) (@KKessack) reported from Kennington, England

    @SkyUK ok. 42 minutes now you have won this war of attrition. I am doomed to waste my Sunday morning trying to cancel sky. #crapcustomerservice #nowreallyhackedoff

  • LouiseJ09295868
    Louise Jordan (@LouiseJ09295868) reported

    @SkyHelpTeam why has all my recordings failed and i am unable to pause or revind any tv. Poor show Sky. I have now missed tv programmes

  • steve01395341
    steve (@steve01395341) reported from Eltham, England

    @MesutMerizing @SkyUK The funny thing is was trying to get me to buy 200 mbps can’t even give me 50mbps must think we’re stupid or something 👍👍

  • facetious101
    The New Era (@facetious101) reported

    @SkyCorporate @SkyUK Would certainly not win an award for customer services that’s for sure !

  • facetious101
    The New Era (@facetious101) reported

    @SkyOne @SkyUK @RomeshRanga @ALOTO Sky customer service appalling !

  • mmcnamee
    Mark Mc (@mmcnamee) reported

    @chrisliston_ @SkyHelpTeam Hi Chris. We’re with plusnet in same area and ours is down completely. Probably a BT OPenReach issue. Frustrating!

  • AJC2424
    Anthony Cox (@AJC2424) reported

    @ReDevil_UTD @SkySports @btsport @BBCSport Unless it's Premiership or Championship, you won't see it on Sky (or any of their rival channels). International football is woeful to watch at the best of times so, I agree, having some lower league games broadcast wouldn't be such a bad idea.

  • JTweedie
    John Tweedie (@JTweedie) reported

    @SkyHelpTeam supposed to be coming out tomorrow between 8 and 12 now switched by them to between 12 and 5. Typical poor service we have in this country.

  • NathanJDouglas
    Nathan Douglas (@NathanJDouglas) reported

    😂 Never got this!! Annoying! Makes me wanna watch @netflix and/or wait for it to come to @SkyUK box office

  • Lizzierascal83
    Liz Morgan (@Lizzierascal83) reported

    @SkyUK Thanks Sky. It’s nice to know that someone is listening & understands what service actually means. I would move to you in a heartbeat but sadly @virginmedia and @bt_uk have a monopoly on the estate & won’t give Sky access to actually give us the option of reliable internet 😩

  • chrisliston_
    Chris Liston (@chrisliston_) reported from Wallasey, England

    @SkyHelpTeam can you confirm if any issues with broadband in wallasey, wirral. Ch45 postcode. Broadband down again for a while now. This has happened a few times recently, we were affected by the fibre-optic line getting cut through recently. A swift response would be great

  • Claire_xx_
    Claire ❤️✈️ (@Claire_xx_) reported

    . @SkyHelpTeam Seriously, I am so pissed off!!! For the fourth time in a month my Sky Q mini box has gone off and won’t reconnect again. I’m paying you every month for a service that you don’t seem to be providing me 🤬🤬🤬😡😡😡😡

  • funkylad36
    Steve Drummond (@funkylad36) reported

    @SkyHelpTeam No I cancelled my payment due to not getting the service you claim to give, I want a refund, you have had plenty of messages and emails to sort the problem out

  • AjHurt1
    Aj Hurt (@AjHurt1) reported

    @SkyUK awful internet service once again! Why am I even paying you my hard earned money for rubbish! Roll on the contract to be over

  • facetious101
    The New Era (@facetious101) reported

    @SkyOne @SkyUK RIP pity Sky were not active in customer service ! Seem only interested in picking a text squabble !

  • facetious101
    The New Era (@facetious101) reported

    @SkyUK Appalling service from Sky since last Wednesday ! Arrogant customer service are Virgin media’s best advert ! The customer service at sky is like a sales prevention office !

  • TaraKatex
    Tara Kate. 🎄🎈 (@TaraKatex) reported

    First I had bad customer service with @SkyHelpTeam now I'm going through the wars with @TalkTalk !!! Where you at @virginmedia

  • RDave51
    WindermereDave (@RDave51) reported

    @SkySportsDarts @SkySports Just somebody beat that obnoxious bastard Gerwynne (sp) and I will be more than happy. what a horrible man.

  • dawnwelsby
    dawn welsby (@dawnwelsby) reported

    Been a customer and a big fan of @SkyUK for years. Had dreadful service today and over the last couple of weeks. Whatever’s happened, used to be so good #angrycustomer

  • dannyapotter
    Danny (@dannyapotter) reported

    @SkyUK is over £100 per month not enough to get a decent signal

  • crazydadof6
    Darren Hilton (@crazydadof6) reported

    @SkyHelpTeam I’ll be watching Netflix through my V6 box coz your broadband service is about as fast a sloth that’s been smoking ****

  • Fantanafest73
    SRB (@Fantanafest73) reported

    @SkyHelpTeam hi all, received my email confirmation to claim my reward however I'm receiving a 400 bad request error when I get to the point of confirming my postal address at the sky claim Web page any help would be appreciated 👍🏻

  • RedControlled1
    RedControlled (@RedControlled1) reported

    @SkyUK honestly, we switched to you guys for internet since talktalk stopped giving us good service for an unknown reason. After 1 year or more, Internet is really slow. Especially on our computers.

  • ksouthy
    Kelly South ⚒️ (@ksouthy) reported

    Anbody else had issues with @SkyUK taking more money out of your account than they are meant too! Disgusting!