Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (15%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Poplar, Rotherham, Stevenage, Pitlochry, Newtownards, Glasgow, Southwark, Hereford, London, Abertillery, Cambridge, Morecambe, Gloucester, Andover and Cradley Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Chesterfield |
Total Blackout | |
| Batley |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Poplar |
TV | |
| Rotherham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Lee Smith
(@ForsakenKaiser) reported
@SkyHelpTeam Internet is down in Oldham, done all the checks, rebooted, reset etc and still nothing. Checking the lan line on the support site shows nothing Is wrong but I'm doubting the accuracy. Is this something your aware of?
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Nicole St Pierre
(@StPierre1996) reported
@SkyHelpTeam outage in M40 and M35 area in Manchester
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David Handforth
(@HandforthDavid) reported
@SkyHelpTeam How long is it going to take to fix?
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K Daniels
(@Krisdan35) reported
@SkyHelpTeam Internet back on now. 👍 How do I go about claiming compensation for the outage?
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Paul Norminton
(@PaulNorminton) reported
@SkyUK Hours of phone calls, not the channels, app and service I was promised and now I am without internet from Monday. Someone didn’t do their jobs correctly but I might get a free dongle. How nice off them ….. not.
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Rus 💙
(@1867Rus) reported
@SkyHelpTeam we have sky glass now. U need to stop sport notifications landing on the phone before they happen on the TV otherwise might as well cancel sports
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Ian Tomlinson
(@ian_paul428) reported
@SkyHelpTeam Apparently it's a local area outage, but we've been told nothing about why this has happened or when it will be live again.
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Andy Bagley
(@a_bag001) reported
First time watching the new #questionofsport Omg how bad is it now? No atmosphere and boring. The BBC have done to this was Skysports did to Soccer Saturday #dontfixwhataintbroken
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Was it something I said?
(@Jaymeestweets) reported
@bwraithchilds @SkyHelpTeam M35 same issue. We have fibre
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Aron Connolly
(@ConnollyAron) reported
@SkyHelpTeam Internet outage in Failsworth, M35 - anyone else reported problems? 2 hours down
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Fraser
(@FWonline) reported
Fed up of the unreliability of SkyQ box over the past few months. Unit has been down now since Tuesday - despite numerous reset attempts. Just spent 46 minutes on hold in the Sky help line - gave up. VIP but doesn't mean anything with service. Can you help @SkyHelpTeam
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Renier KleinJan
(@HRkleinjan) reported
@F1 @f1miami To bad skysports comentary connectiom is bad on f1tv atm
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Sarah-Jayne
(@sarahjcook) reported
@SkyHelpTeam This hasn’t been resolved? What do o do to resolve this issue?
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Alex
(@Tripleayyyyy) reported
@jojolou1973 @SkyHelpTeam I live in Moston (M40) and we're the same. Called Sky and they said there's an outage that can take up to 2 working days to fix (taking us up to Tuesday)! Ridiculous to say the least.
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terry trigger
(@terrytrigger29) reported
@WilliamsStuart that top trainer Stuart Williams that @SkySports are always raving about with another odds on shot beat he doesn’t even hide it now you just sit there and do nothing holly doyle if you bet on these all weather tracks your as bad as they are
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bnnktnn
(@bnnktnn) reported
@SkySports dear friends, everything is very expensive here, inflation is very high 143% can you help me I am looking for a job but I can't find it I have no money I need my bills and clothes sir please help me
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Daniel
(@dswphotos) reported
@SkyHelpTeam It’s not saying there’s an issue in the area but wasn’t showing this. Was wondering if you could provide an update?
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Carrie Byrne
(@carriebyrne1) reported
@SkyHelpTeam is there an issue with the broadband is M40 area had no connection for a while now
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Craig
(@cragglespurs) reported
@Craig_Pankhurst @SkyHelpTeam Same issues at gf's. Connection so bad was unable to work from hers. Spent weeks trying to get sense from @skyhelpteam who were atrocious. Did some research. Accessed & changed router settings myself & got 4x faster instantly. I'm with With virgin, will never touch sky.
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K Daniels
(@Krisdan35) reported
No Internet for 2 hours now, and over no answer to phone calls. Not very good customer service @SkyHelpTeam 🤔
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Vince 🇬🇧
(@Virtual_Vince) reported
@SkyHelpTeam Why is Sky Go so bad? Streaming quality is fuzzy (no, it’s not my internet) Audio keeps cutting out briefly, and the picture is jumpy! This is almost unusable!
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Sherieen
(@Sherixxn) reported
So instead of talking positively about Merc's seeming improvements. All they're doing at skysports is pushing forward the narrative of George v Lewis. Pathetic. I don't expect better but this is just bad journalism at this point.
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James Edge
(@360Edgee) reported
@will_madeley @M0ot @SkyHelpTeam Try the HD channel version on Mac. Fixes this issue for me which I also have on the normal channel.
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Paul Norminton
(@PaulNorminton) reported
@SkyUK I would have loved my long weekend too If I had some competent help and service from sky. I hope people out there never have issues with their service, as the customer service I have received has been beyond poor. Virgin it is then.
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GARETH FLOYDE
(@gazfloyde) reported
@IanEllmers @EFL @SkySports Touche! Awful
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Kids Mum
(@babsofmanc) reported
@TansTopics @SkyHelpTeam Ours has been down for over an hour in Manchester
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Allan Felix
(@allanf13) reported
The SkySports (international) coverage on F1TV having sound issues. Maybe this is F1's way of trying to push viewers to listen to the F1TV commentary. As long as Will Buxton and co are on there, I'll stick to international coverage even with the broken audio. #f1tv #skysportsf1
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Hannah
(@hscholesy) reported
@SkyHelpTeam ‘Workday’ advert on SkyGo means that the audio and video on Sky Formula 1 is out of sync. Is there a fix for this?
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debbie kirby
(@debbiejk25) reported
@SkyHelpTeam any updates for reconnectivity issues in brackley northants? We have been down all day and can see Banbury is up and running now thanks
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David_ZA
(@Blackers722) reported
FP1 has been ruined because of this terrible sound quality/glitches. @SkySports fix your streams please! #forumla1 #MiamiGP