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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 55% Internet (55%)
  • 17% Wi-fi (17%)
  • 17% TV (17%)
  • 6% Total Blackout (6%)
  • 4% Phone (4%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Northolt, Wickford, Pinner, Kidderminster, Lossiemouth, Chester, Glasgow, Wallasey, London, Hammersmith, Macclesfield, Worthing, Halifax, Kilmarnock, and Stockport.

CityProblem TypeReport Time
Northolt Wi-fi 1 hour ago
Wickford TV 2 hours ago
Pinner TV 2 hours ago
Kidderminster Wi-fi 2 hours ago
Lossiemouth Internet 3 hours ago
Chester E-mail 3 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • fieldheadrhino1
    Matthew Clough (@fieldheadrhino1) reported

    @stuartpykesport My mane problem with the coverage of @SuperLeague on @SkySports is that the technology for ss+ is lacking. Fails to load half the time & when it does it quite often will freeze & or lose the sound. The presentation of the none red button games is stale.

  • jordanwatsn
    Jordan Watson (@jordanwatsn) reported

    @SkySports Couldn’t understand what he said on account of peps **** down his throat.. can anyone translate?

  • payneardo
    Dave Payne (Payneardo) 😇 (@payneardo) reported

    Kind of regretting moving to @SkyUK .. box turns itself off so can't have it on in the background.. often takes 2 or 3 reboots before sound works.. less than a month in and this seems a bad choice so far😭

  • Markus181285
    Mark Gibson (@Markus181285) reported

    @SkyUK diabolical customer service, apparently £20 compensation is acceptable for you supplying not 1 but 3 broken Sky Glass tvs. Taking time off work to wait for deliveries and constant phone calls to chase up call backs that you should be making and don’t bother.

  • hjmcd20
    Helen (@hjmcd20) reported

    Please please @SkySports get Wayne Riley off the commentary. Five us experts who talk about the GOLF rather than anything but. Awful, awful commentary from WR.

  • Oluwagbemiga_7p
    GentleMan🛐 (@Oluwagbemiga_7p) reported

    @Spoogierg @StretfordEndx @SkySports True the injury record is actually so bad I didn't realise it before... But asides that he is a quality player garner has signed a new deal at Everton asides Eliot Anderson, who else do you propose we get?

  • culturaldude
    T.C. (@culturaldude) reported

    @jenred01 @SkySports Apparently not. They have your money so basically “**** you”

  • Messi10Nishant
    messi10 (@Messi10Nishant) reported

    @TouchlineX @SkySports worst overhyped footbaler no doubt

  • aliVee
    ZeldaZonk 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@aliVee) reported

    @SkyHelpTeam I am trying to sign in to access #HBO max but the QR code takes me to Amazon and it doesn't give me any other providers to choose from. This is the same for #Paramounttv too. I've reset passwords, made sure they are the same etc. Paramount has never worked & now HBO

  • CowingMalcolm
    Malcolm Cowing (@CowingMalcolm) reported

    Anyone know why the tv coverage of #TheMasters on @SkySports is total shite at the moment. Obsessed with golfers out of contention and commentary to send you to sleep. WTF is going in? Is Rory playing? Oh he’s in the lead but we never see him!

  • BillySA_OG
    🅱️Ⓜ️ Martinelli 9️⃣🔴 ™️☆ (@BillySA_OG) reported

    @greatabumk @ArsenalNews_Hub Me too I saw it on skysports and they never reported anything close to what this X user is saying.

  • StunneR_OTD
    Lord Martin (@StunneR_OTD) reported

    @FabrizioRonald0 @SkySports I agree. It was damn near impossible for him to score from that angle. That’s why he’s the goat.

  • Joolsie2
    Jujumac (@Joolsie2) reported

    @culturaldude @SkySports Agreed! It's bad

  • JamesSawyer123
    James Sawyer (@JamesSawyer123) reported

    @SkySports your a ******* joke not showing the Lincoln game properly last season when it was Wrexham it was on about 10 channels with about 3 weeks build up but just because Lincoln don’t have Hollywood owners you don’t give a **** calling yourselves home of the EFL ******* *****

  • jacks1973_66835
    jackie wales (@jacks1973_66835) reported

    Trying to watch @SuperLeague on the @SkySports app is like pulling teeth it’s like they don’t give a crap at all been same all weekend #rugbyleague

  • DRoss215
    David Scottish Tour Guide (@DRoss215) reported

    @SkyUK your customer service is shocking. Called today regarding house move 8 mins for automated verification eventually spoke to a "person" had to repeat every question. In addition you make it almost impossible to speak to a knowledgeable person.

  • Sara520S
    Sara Brooks (@Sara520S) reported

    @IPL Kurunal’s bowling action so bad. He is just throwing the bowl. How is this allowed? @skysports

  • TheGakpoGuy
    Kiril 🪽 (@TheGakpoGuy) reported

    So the Ngumoha leaks were fake. Remind me to never trust SkySports again 👍

  • pavanks04
    Pavlo (@pavanks04) reported

    @SkyUK shocking service. 30 year customer and Its been weeks since you gave HBOMax and I still have been unable to use it. When I try to resolve it by calling, you dont take ownership and aim on first contact resolution instead you expect me to do all the chasing.

  • RB202301
    RB (@RB202301) reported

    @SkyHelpTeam Sky Q unusable now. Freezing, Called for help agent keeps pushing glass and puck for MORE Money per month. 27 years with you but not long left. Sick of non caring agents and seriously, can you STOP THE CALL CENTRE READING A SCRIPT. Consider this a complaint.

  • NicolaDonnan
    Nichola 2020 (@NicolaDonnan) reported

    @SkyHelpTeam how do we speak to a real person? A lorry knocked down or phone pole today meaning 5 houses have lost their phone/ WiFi cable. We need to organise reconnection.

  • HenryKigo1845
    The millennial souls 🇺🇬 (@HenryKigo1845) reported

    @FabrizioRonald0 @SkySports The worst goal keeper arsenal has ever had is Manuel alumunia

  • NormsITFC
    Joshua Norman (@NormsITFC) reported

    Internet in Norfolk gone down ? #ncfc #itfc @SkyHelpTeam

  • poshboy7
    Mark (@poshboy7) reported

    Imagine recording it. Watching 90 mins. Then 30 mins extra time. Getting to penalties and recording stopped after 4 penalties taken. SORT YOUR **** OUT @tntsports @skyuk. We pay for a proper service.

  • Rick_Malcom
    𝐑𝐈𝐂𝐊 𝐏𝐒𝐆 🗼 (@Rick_Malcom) reported

    @TouchlineX @SkySports PSG is not interested, stop posting ****.

  • r_rjm25
    RJM (@r_rjm25) reported

    @stuartpykesport Nothing personal at all but @SkySportsRL is a joke. I admire the presenters, commentators and pundits for their passion and support of the game but sit at the very bottom of @SkySports priorities and coverage but then wonder why people buy a dodgy stick while I pay £160 a month

  • DavieICampbell
    David Campbell (@DavieICampbell) reported

    @GerryBoyle42777 @SkySports He's also not shown as he's known for letting rip with the language. The 12th tee shot there didn't help him

  • ConceptArsenal
    Dial Square (@ConceptArsenal) reported

    @SkySports Someone should have told him "stop that" and broken a doll's house over his head.

  • C70393971
    C (@C70393971) reported

    @Nobody154093 @culturaldude @SkySports Not worth seeing playing like ****

  • Pandamonium1881
    Pandamonium Fanzine (@Pandamonium1881) reported

    @SkySports can we have a new commentator at HT in the @LincolnCity_FC v @leytonorientfc game please It is simply awful #lofc