Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (54%)
• Wi-fi (17%)
• TV (12%)
• Phone (9%)
• Total Blackout (5%)
• E-mail (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Motherwell, London, Glasgow, Newcastle upon Tyne, Cardiff, Newham, Bishop Auckland, Chesterfield, Birmingham, Shildon, Watford, Croydon, Leeds, Penarth, and Peterborough.

City	Problem Type	Report Time
Motherwell	Wi-fi	5 hours ago
Motherwell	TV	6 hours ago
London	Wi-fi	7 hours ago
Glasgow	Wi-fi	8 hours ago
Newcastle upon Tyne	Internet	8 hours ago
Cardiff	Internet	8 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Nimmy King (@JamesNimmyKing) reported 12 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I used to work in the cancellations department, threaten to cancel and they will give you an offer to stay

• 
  Rob Donaldson (@RobDonalds38035) reported 12 minutes ago

  @SkyHelpTeam This just shows you exactly how piss poor Sky has become. While making billions. You don’t even have anyone working your online account. It’s not even monitored

• 
  Danny Lee ♿🐕‍🦺🇬🇧🎖️ (@DannyLee1980) reported 13 minutes ago

  @PaulRidley5 @SkyHelpTeam @SkyUK Have you tried to enable WiFi calling it should allow you to receive sms while the local masts is down.

• 
  rory hamilton (@rory1972ham) reported 16 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I was a customer with three for around 25 years phone contract renewal for similar package was £35 now gone up to £80 with 2 increases to come during contract went to giffgaff £14 pm

• 
  TheFootballDad7 (@TheFootballDad4) reported 16 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Same with all companies, no support or discount for loyal customers.

• 
  AJ (@AJ_BHAFC) reported 17 minutes ago

  @cxdi55 @skytv @SkyHelpTeam They’re garbage. Got the date we can give 30 days notice on the calendar for later this year.

• 
  stephen mcginn (@stephenmcginn) reported 17 minutes ago

  Cheers @SkyHelpTeam I had to cancel my evening calls this evening, due to no network!!! 🤡

• 
  CW🇬🇧 (@UKCLR) reported 17 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I had this with virgin I went through and cancelled Then got a call from the cancellation team two days later offering me a cheaper deal than the new customer one. They are all scamming ***** it just depends on who you talk to

• 
  Kevin Mclean (@KevinMclea53084) reported 19 minutes ago

  @SkySports That sky sports on the Now TV is unwatchable it’s buffering worse than last season I’m going to cancel it

• 
  BedworthBlueNose (@bedworthbcfc) reported 23 minutes ago

  @AGrueller @SkySports Bloke is awful

• 
  Christian Holst (@12thcenturymonk) reported 25 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Sky service is costly and slow. Never used to be like that. Customer service are now also awful, because a lack of understanding about consumer protection.

• 
  Jon (@JonJlydiatt) reported 26 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I had the same issue with sky a few Months back, what I had to do was sign up under another name(wife) take the broadband deal with tv package(even though we didn’t want it) then I sent back the little tv dongle, and cancel that and just kept the BB, was the only way of doing it

• 
  Stevø (@_Steve_B_) reported 27 minutes ago

  @cxdi55 @skytv @SkyHelpTeam They are a joke. I was also a platinum customer, but cancelled this week and told them to stick it. Funny how they came up with better deals as soon as I asked to cancel! Too late, I’m done being robbed.

• 
  John Pennington💙 (@diygolf) reported 32 minutes ago

  @SkyHelpTeam I’m not with you anymore never ever will be again your company is a disgrace

• 
  DS♟️ (@Carefree_WDS) reported 32 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I have this same problem. Thankfully, Hyperoptic installed in my postcode and have been using them for for free (first 12months contract deal) and will start paying for it when the Sky contract terminates. Cant wait to send that final call/email to tell them to **** off forever

• 
  ginny (@Ginny2G) reported 34 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Just cancelled mine after 20 years CS has gone from been great to awful

• 
  Paul~R~ (@LFC34R) reported 37 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Same and internet is crap having loads of trouble

• 
  Dean (@fletch67389) reported 41 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Horrible company now

• 
  Sebastian Kent (@Roy_Kent23) reported 46 minutes ago

  @SkySports Como trying the “we can fix him” bit with Delap, fair enough.

• 
  TheseColorsDontRun (@truthtellerGB) reported 46 minutes ago

  @cxdi55 @skytv @SkyHelpTeam The joke is that you are paying so much for so little service. Cancel and move on.

• 
  Nici Donnelly (@niiciidee) reported 46 minutes ago

  @MarciaBarry43 @SkyHelpTeam It’s disgusting as Sky are being of no help whatsoever. They’ve been down for 4 hours now. We will definitely be looking to change providers

• 
  Nicky Allen (@Nicky73Nicky) reported 47 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Cancel everything and leave it about 3 days. Sky will call you back beginning you to stay for about £26, then throw in Netflix and probably send someone over to nosh you off 👍

• 
  miriam lewis-brown (@mimxlb) reported 47 minutes ago

  @SkyHelpTeam no service for hours ! Come on sky we customers rely on your services ! Cant contact the outside world without wifi !

• 
  Dean Ayass (@DeanAyass) reported 49 minutes ago

  So @EE have moved my mum's broadband installation date from next week to October, giving her barely any notice. She's an 86 year old widow and this is the second time they've let her down in a year. Her existing deal with @SkyUK is ending soon so she'll have no communication.

• 
  Everything is a lie (@GrahamBlundell2) reported 49 minutes ago

  @richiehadley @davidhoyland @SkyHelpTeam It's under TV and show half way down don't know why they moved it here

• 
  Patrick Lowrie (@garngadpat) reported 50 minutes ago

  @cxdi55 @skytv @SkyHelpTeam They are all the same, having the same issue with virgin

• 
  Boro (@stevecook1982) reported 51 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Leave and let someone else in your household become a new customer- thank me later

• 
  Raz (@Raaahaha) reported 57 minutes ago

  @cxdi55 @skytv @SkyHelpTeam I know it's obviously not great but at one point you were a new customer and you probably got a similar new customer offer for 12 months?

• 
  JCnufc1892 (@toonxarmy1892) reported 57 minutes ago

  @TheAthleticFC Who’s this idiot? @GeorgeCaulkin @ChrisDHWaugh great excuse to cancel a subscription- skysports level of crap punditry.

• 
  Everything is a lie (@GrahamBlundell2) reported 59 minutes ago

  @DANIELH6373 @davidhoyland @SkyHelpTeam It's been moved to TV and shows half way down, I know it stupid