Sky service status: outage reports and connection issues
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Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (53%)
- Wi-fi (17%)
- TV (12%)
- Phone (9%)
- Total Blackout (5%)
- E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: North Shields, Dartford, Glasgow, Didcot, Motherwell, Ferryhill, Thrapston, London, Sheffield, St Albans, Neath, Poplar, Hackney, Solihull, and Dudley.
| City | Problem Type | Report Time |
|---|---|---|
 North Shields
|
Wi-fi | 2 hours ago |
|
Dartford
|
Wi-fi | 2 hours ago |
|
Glasgow
|
Wi-fi | 11 hours ago |
|
Didcot
|
Total Blackout | 13 hours ago |
|
Motherwell
|
Wi-fi | 14 hours ago |
|
Ferryhill
|
Wi-fi | 15 hours ago |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Ormerod (@PaulOrmerod5) reported@EFL @SkySports Or go and buy a ticket and support your club 👍
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Cruffers (@Cruffers) reported@SkySports @virginmedia you are officially crap. Opening EFL weekend and no-one can access Sky Sports Plus. Very poor.
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Phil Harrison Blackpool (@phil_blackpool) reported@cxdi55 @skytv @SkyHelpTeam That was always my gripe! Used to ask them to cancel and every time they’d eventually drop the price, but got bored of having to play this game after 25 years and finally ditched them! Best decision ever haven’t missed it once, Netflix and Prime fill the gap so much cheaper.
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jules (@juliawant1) reported@cxdi55 @skytv @SkyHelpTeam I've just left sky for that exact reason and I'm now paying 25 quid a month for the same service
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Darren Tay (@Darren_Tay1) reported@cxdi55 @skytv @SkyHelpTeam Best thing you can do is change provider every 2 years, you get all the latest equipment, new customer prices, you just have to play them at their own game, loyalty gets you nowhere these days.
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MozzaEV (@mozzaev) reported@virginmedia @Smallworth_xx We pay for a service and you are not delivering the required service will you or @SkySports be offering us a refund?? Watching it on a tablet, phone or laptop is not the same...
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「Baldton Greyjoy 🏆」 (@VillageTaker) reported@hanx3sports @eurofootcom @SkySports He had like 1 bad game and he's still young and coachable. Saliba gonna miss months and you can't give all his minutes to Mosquera, it's smart, but let's see if it actually happens
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Paul Webster (@PaulRWebster) reported@cxdi55 @skytv @SkyHelpTeam Sky comes down Openreach fibre, like most other providers, so it is very easy to move elsewhere. They act like they have a monopoly on Broadband and TV, but the world has changed. They don't.
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Paul Gudgeon 🦊💙 (@paulgudj) reported@cxdi55 @skytv @SkyHelpTeam 💯 I left Sky last month after being a customer for over 30 years. Feel like we are being forced to pay massive rises in prices because they are so desperate to keep the football and have to pay through the nose for it. I’m £130 better off.
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Kevin Bayne (@KBayne7) reported@IamUtdballz @TouchlineX @SkySports "AC Milan is a small club"?!?! They've won the Champions League 6 times, hardly a small club? Man Yoo are only what they are because of Busby/Ferguson. You'd be nothing without them. Never read so much dross. You're well named Mr Ballz, cause that's what you talk.
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Derek (@dazza606) reported@SkyHelpTeam Got to say the discussion I've just had with your renewal team was one of the worst experiences I've ever had Kept on dragging things out Being sneaky when quoting prices and failing to disclose total price Avoiding answering simple questions and zero loyalty
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ER but not the Queen (@iluvbatfink) reported@stephenmcginn @SkyHelpTeam It's gone terrible hasn't it! I get 'Emergency Calls Only' pretty much every evening! 🙄
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Everything is a lie (@GrahamBlundell2) reported@richiehadley @davidhoyland @SkyHelpTeam It's under TV and show half way down don't know why they moved it here
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Everything is a lie (@GrahamBlundell2) reported@AndyDunc81 @davidhoyland @SkyHelpTeam It's been moved to TV and shows half way down
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A. J. A 🇬🇧 🇮🇱 🇺🇦 (@AJA85148111) reported@eurofootcom @SkySports Poor C**t
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Wicky (@stelin34) reported@cxdi55 @skytv @SkyHelpTeam Move off , check comparison sites . EE was charging me £55 for 500gbs and every time I queried it was because of the service they provided is so much better , I only ever wanted them to sort glitches and had to go through phone robots, now with virgin 1100gbs £30 not a glitch!
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D_J_MAKEY (@deejmakey) reportedThe refereeing for the York vs Bristol rovers game has to be some of the worst I have ever seen. @SkyBetLeagueTwo @SkySports
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Zain (@LFC_DieHard99) reported@cxdi55 @skytv @SkyHelpTeam Your all new customers at one point of service, so everyone gets that initial discount. After that, you pay the standard prices, don’t see anything wrong with that.
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Edward Woods (@ManicEddie) reported@cxdi55 @skytv @SkyHelpTeam I had a similar issue with Virgin and ended up leaving because I don't need endless numbers of channels, I just need something good to watch.
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Stef (@MentalTheme) reported@cxdi55 @skytv @SkyHelpTeam Step 1: Cancel it. Step 2: Hook a PC up to your TV & never pay to watch anything ever again.
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Marty Devlin (@martydev1888) reported@SimonRusbridge @SkySports Hes ****** awful
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ketua gacor17 (@ketuagacor17) reported@BlaugranaLens1 @SkySports We’re waiting for the "here we go" from Fabrizio Romano, not from you guys—because Fabrizio is proven and never misses.
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Jon (@JonJlydiatt) reported@cxdi55 @skytv @SkyHelpTeam I had the same issue with sky a few Months back, what I had to do was sign up under another name(wife) take the broadband deal with tv package(even though we didn’t want it) then I sent back the little tv dongle, and cancel that and just kept the BB, was the only way of doing it
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CW🇬🇧 (@UKCLR) reported@cxdi55 @skytv @SkyHelpTeam I had this with virgin I went through and cancelled Then got a call from the cancellation team two days later offering me a cheaper deal than the new customer one. They are all scamming ***** it just depends on who you talk to
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Ian kelly (@IanKelly1987) reported@cxdi55 @skytv @SkyHelpTeam Just cancel it
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Joe (@plumbeing) reported@cxdi55 @skytv @SkyHelpTeam I had the same issue for years was stuck on an old package that they didn’t offer anymore and the price would get increased every year it got to like £50 a month for just a 20mb line. They recently upgraded the internet in my block and now I pay less for much faster speeds
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DS♟️ (@Carefree_WDS) reported@cxdi55 @skytv @SkyHelpTeam I have this same problem. Thankfully, Hyperoptic installed in my postcode and have been using them for for free (first 12months contract deal) and will start paying for it when the Sky contract terminates. Cant wait to send that final call/email to tell them to **** off forever
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Ed (@Ed_Pritch91) reported@WeAreOpenreach @SkyHelpTeam are saying contact you, your saying context sky. They've sent me a router that doesn't work. Why is nothing straightforward.
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Dean (@fletch67389) reported@cxdi55 @skytv @SkyHelpTeam Horrible company now
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WhyAmIBored (@WhyAmIBored2) reported@cxdi55 @skytv @SkyHelpTeam everyone who complains about new customer pricing needs to have a good think every once in a while. it's an OFFER used to INCREASE customer numbers. same happens with many different services.