Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
March 16: Problems at Sky
Sky is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Romford, Sittingbourne, London, Derby, Brierley Hill, Westerham, Hammersmith, Yeovil, Enfield Town, City of Westminster, Peterborough, Hamilton, Winsford, East Dereham and Oldbury.
| City | Problem Type | Report Time |
|---|---|---|
 Romford |
Internet | |
| Sittingbourne |
TV | |
| London |
Internet | |
| Derby |
TV | |
| Brierley Hill |
Internet | |
| Westerham |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@hufc_paul) reported
@SkyHelpTeam internet been down for a few hours now and I need it tomorrow to work
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Sam
(@samabdool) reported
@SkyHelpTeam my broadband keeps dropping out and quality is very poor. This has been ongoing for months. I have just carried out all the check suggested on your website and it says there are no issues yet a few minutes later it has cut out again.
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Helen Hates Peas
(@helenhatespeas) reported
@SkyHelpTeam @KramG4 Absolutely the same problem just happened to us. Weather gave us the blue screen of death and an hour later it was back on but the HD channels are now in the 800s? Xx
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Tom Watson
(@tom__watson) reported
@SkyHelpTeam Ive checked my bill, the fact is i havent been informed. Again ive found the contact detals but nobody wants to answer the phone and sort the issue out
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Stephen Eastwood
(@eastyliss) reported
@SkyHelpTeam Totally separate no link. I need to be able to use my data and household sky package for free as billed. And be recognised as an actual customer. My parents need to be able to link there new sky ID created today by me to Sky Mobile so they can sign their agreement
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Tim Wood
(@timothybwood) reported
The Salford v Castleford match kicks off and yet again, sadly, the Super League club owners let down their fantastic players; 1) a pathetic half-hearted attempt at marking out the pitch properly & 2) allowing @SkySports to employ an in-game summariser that detracts from the game
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OHTIB
(@ohhithereitsben) reported
@SkyHelpTeam My mum now has no tv, and you can’t send an engineer until a week Monday, will she get compensation for this? It’s all she has and now won’t have it for a long time. Please help guys.
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Cory.m_
(@Cory_matthewman) reported
@SkyUK by far the worst broadband nothing but issues all week even though they promise fast speeds
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OHTIB
(@ohhithereitsben) reported
@SkyHelpTeam Thanks for understanding.. Literally only 1 day earlier. Surely a complete outage of the service should get her bumped up the list?
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Ravi Gandhi
(@Ravzz_G) reported
@rachaelgibbonss @SkyHelpTeam @MarkMounfield I just took a look at my Now Broadband account and it says the replacement part that took 24 hours to get delivered did not solve the issue. So the engineers are at square one with no clue. Just ridiculous! For a whole town to be out of service this long is terrible
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Tom Watson
(@tom__watson) reported
@SkyHelpTeam could you get someone to contact me please i have been said in the phone line for over an hour tonight with no answer. In the past 2 months you have upped my bill by over £60 with no warning, shocking service!!!
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Stephen Eastwood
(@eastyliss) reported
@SkyHelpTeam Can someone just actually take ownership and sort this out for me! Spent hours today messing around with help pages and conversations that go nowhere! I was missing 5G benefits for 6 months, not sure if I can use my sky package for free and can’t use my data
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Lyndsay Softley
(@cake_for) reported
@Neal1971 @SkyHelpTeam Weve had no service for over 2 days in Blackpool now.
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Stephen Eastwood
(@eastyliss) reported
@SkyHelpTeam Right. My own issue, no free 5g that got sorted earlier, however I can’t use my unused data, it’s not recognising me as a sky customer. Issue 2 totally separate my mum and dad have bought phones I set up a sky Id for them today it won’t link to sky mobile
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Paul Bristow
(@Bisto101) reported
@SkySports if your pundits dont vehemently condemn that ridiculous red card then you are as bad as this awful referee!! As for VAR its a bloody joke! He played the ball first what is he supposed to do not go for the ball in case he contacts the player after he plays the ball! 😡
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Jeff Robinson
(@robbosreds) reported
from
Gloucestershire, England
Why is Martin Tyler referring to the 9-0 all the time? Poor commentator, poor commentary @SkySports #SOULEI
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Ashley Bard
(@AshleyBard) reported
@SkyHelpTeam Hello, are there known Internet issues in the Dartford/Ebsfleet area of Kent right now?
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Siobhan Michaels
(@littleduckquack) reported
@SkyHelpTeam I was transferred from a customer service rep to cancellations earlier, I’ve held for about 45 mins only to now been greeted with the message that the department is closed! Almost like you are deterring people cancelling 🤬
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Jeff Robinson
(@robbosreds) reported
from
Gloucestershire, England
@MattLeRoss @SkySports I know absolutely crap commentator , his commentary is crap all the time. He thinks he’s clever just spewing facts which nobody is interested in.
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Stephen Eastwood
(@eastyliss) reported
@SkyHelpTeam The bill is in my wife’s name, I bought the phone through the app we use as a household, my email allows me access I can see everything but when I try to use my data for accessories it takes me out of the app asks me to sign in then says I’m not a customer
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Ash 1974
(@andy_horner) reported
@SkyHelpTeam I have and am in the middle of this 😳😳 You lot love to take the money but really don’t care about end user experience. We will keep complaining until one of your useless lazy managers calls. We will cancel as you are in breach via our solicitors.
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Hels83
(@FarnsworthHelen) reported
@SkyHelpTeam (You experience a Total Loss of Service - Your service stops working completely and isn’t fixed after two full working days from when you first tell us of the fault.) As you already know about the fault in Blackpool will I be automatically refunded?
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MJFenners
(@MJFenners) reported
@SkyHelpTeam do ANY of your reps get any sort of customer service training? Do your managers not feel like complaints should be dealt with? Genuine question because your service is abysmal.
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bow
(@wt2244) reported
@SkySports Its not his race I have problem with I don't care what he is its just he is a nasty little creep and a cheat
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Lyndsay Softley
(@cake_for) reported
@SkyHelpTeam We lost out broadband at 12.30am on 28th....the outage was 8.30am..so what is going on!
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Steve
(@Steve16100275) reported
This ref and var terrible, have another look he got the ball first, and why was vardey allowed to stay on after having treatment @FA @premierleague @SkySports
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MJFenners
(@MJFenners) reported
@SkyHelpTeam Then why wasn't I asked to wait? I have been repeatedly lied to and been treated awfully by your support. I will happily wait on the line for a manager to finish what they're doing and take my call. Promising 24 hours turnaround and then sneakily booking it for May 3 is appalling
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alexander pitter
(@only1chopper) reported
@SkySports can someone tell me what vesterguaad is supposed to do with his foot after touching the ball first? Never a red card. Appaling decision.
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MJFenners
(@MJFenners) reported
@SkyHelpTeam Are you serious!? I didn't know the calendar went April 29 then May 3. I find it impossible to believe that there are no managers currently working for Customer Support.
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Stephen Eastwood
(@eastyliss) reported
@SkyHelpTeam The above is separate issue I’m trying to sort for my dad. This is my issue