Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (48%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Derby, Liversedge, Wickford, London, Luton, Manchester, Glasgow, Erith, High Wycombe, Croydon, Milford Haven, Basildon, Thatcham, Norwich and Plymouth.
| City | Problem Type | Report Time |
|---|---|---|
 Derby |
TV | |
| Liversedge |
TV | |
| Wickford |
TV | |
| London |
Internet | |
| Luton |
Internet | |
| Manchester |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Naomi
(@piratepride87) reported
@SkyHelpTeam I have been trying to send an email to cancel my account as I am switching providers. The email I sent was rejected I have tried a number of times
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Mark ******
(@Burnleynuts) reported
@Natalie_Bromley @SkySports We’ve all decided it looked bad live but then on replay we all saw he cheated!
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Martin Mashiter Coates 📱+ 🚘= ❌
(@coatsy202) reported
@SkyHelpTeam was told by an advisor that when I cancelled my subscription in the cooling off period in April 2022, for a sky sports upgrade, I would be able to cancel in March 2023. Why am I still in the cancelled 18month contract?
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John
(@johnhigham) reported
@SkyUK Hi. I’m still having issues with my broadband. The help app says alls good but I can’t stream or watch videos on Twitter. And when I try to get help I end up in an endless loop of frustration
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Baldy
(@Baldyo7) reported
@JackBailey2 @MichaelBensonn @SkySports He’s a prize fighter you idiot
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Megan Hammond
(@meganshammond) reported
@SkyHelpTeam please help my sky q box isn’t working again, none of the apps are working can’t watch programs and my mini box has disconnect and won’t reconnect.
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miss waiching liu
(@mswaichingliu81) reported
@SkyHelpTeam hello I called earlier today about sky tv equipment that I returned via the post office as I didn't want to continue with the service
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Sharon Fraser-Martin
(@shazzafm_) reported
@SkyHelpTeam are there issues in EH16. Our sky Broadband hub is connected. I’ve followed your instructions on resetting the broadband/Wi-Fi but still says no network connection. Been off and on all day
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HelenCallis
(@HelenCallis) reported
@SkyHelpTeam Thanks. Really very disappointed with it all. Even telling us we have to potentially place and pay for another order and phone for a refund. I dontvthink I've experienced such terrible service for something really simple.
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Benn
(@Bennbfc) reported
@Natalie_Bromley @SkySports Bad dive there. See the reaction of tella. Straight back up
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Josh fletcher
(@Fletcher1297) reported
@OfficialRUFC Absolutely pathetic @SkySports what a stupid fixture to change to a Monday night. So now I’ll be back in house about 3/4 and have to use two holiday days at work. ******* joke!!!!
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Paul
(@8gzd8k76nM) reported
@lizzythemule @SkyHelpTeam @OpenreachHelp Why exactly would someone at Sky need to take responsibility for the failings of a different company? Ofcom regulate it so if you have a complaint about Openreach then complain to them you melon
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Matt Price
(@MattPrice_101) reported
@SkyUK absolutely shocking service as usual, cheers sky, cant watch tv, cant work. Sort the broadband out! Its been days!
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Liz Lewis
(@lizzythemule) reported
@SkyHelpTeam Have now emailed a complaint. Someone at Sky needs to take responsibility for the failure of @OpenreachHelp
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Jordan Mclatchie
(@Mclat_Jordan) reported
@SkySports why is the red button on the app not working???
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Lyndsey Chievers 😊
(@Lyndseyy_C) reported
@SkyHelpTeam Doesn’t really help on how we were left with no service all day on Wednesday. Perhaps you can advise?
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Oral Roberts
(@OralRoberts14) reported
@Phodge99 @SkySports He’s doing it go run popularity. The guys let himself down with that band
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Anne Cotte
(@CotteAnne) reported
@SkyUK I need help around exit cancellation fee before I take on an account with you. No phone numbers on your website actually work. Thank you
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Naomi
(@piratepride87) reported
@SkyHelpTeam I am trying to send sky an email regarding my sky account and the email is being rejected can you help me on this matter please. I do not wish to phone as I suffer with anxiety
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Melanie Thomas 💙
(@MelanieThomas1) reported
@SkyUK Except my broadband is down, so far, two days, no reason why?
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TekNeil ™
(@TekNeil) reported
@virginmedia @SkySports Why does channel 501 sound like everybody is gargling water? Virgin status check is unreliable as per usual, brings up TV boxes with serial numbers I do not have, local status check takes back to home page and logs me out. Fix up please. Box reset etc etc
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Paul
(@8gzd8k76nM) reported
@JuliaMo04592616 @SkyHelpTeam Christ you really are an arse aren’t you. I really pity the poor agents that have to deal with you mouthing off at them for something they can’t change
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Liz Lewis
(@lizzythemule) reported
@OpenreachHelp @SkyHelpTeam so no-one cares about the customer? Who pays for a service which is absent for five working days. And the completion date “may be subject to change” every day so that there is NO finish date? Absolutely fuming.
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JB🇮🇱
(@barnabasjb_) reported
@SkySports He’s gay we don’t support him
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HelenCallis
(@HelenCallis) reported
@SkyHelpTeam Turns out they did order it as a replacement. Their response has been rubbish and the service we have received had been dreadful over the phone. How do I submit a complaint?
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square head uno
(@Phodge99) reported
@OralRoberts14 @SkySports Well 99% disagree.... So shut ******** up
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David Lavelle
(@DavidLavelle19) reported
@SkyHelpTeam tried ordering stream and broadband several times today online but unable to due to technical problems at Sky end. Any idea what the issue is and when it is likely to be resolved?
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RM26
(@MCFC_LP) reported
@SkySports Wtf is that armband🤮
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James Harrison
(@JNH77) reported
Another day and no call back from @virginmedia despite my 32 calls to resolve the lies and abysmal treatment I’ve endured. Absolutely appalling company. Can’t believe they treat customers like this. Where do I sign up @SkyUK?
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loui the red
(@rorylouis) reported
@SkySports Robbed **** all! When will you ever get your tongue out of the Man U ***?