Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Croydon, London, Tadworth, Tower Hamlets, Maidstone, Paddington, Hammersmith, Leeds, Manchester, Southwark, Belfast, Birmingham, Hackney, West Bromwich and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| Tadworth |
TV | |
| London |
Internet | |
| Tower Hamlets |
TV | |
| Maidstone |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Harrison G
(@TrevorE16427630) reported
@SkyHelpTeam No I'm not doing with my phone for 2 weeks that's just ridiculous.... I'll just put up with the problems , I thought of were bad but sky is worse
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Harrison G
(@TrevorE16427630) reported
@SkyHelpTeam Sent replacement SIM still having issues and when connect phone to usb in the car they wouldn't help really... So just will have to put up with the problems , tech guys really couldn't be bothered which is pathetic and want me to do without my phone for approximately 2 weeks
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Ben Smith
(@PGCE2009) reported
@Sllayt3r @henrywinter @SkySports I have no connection to Derby but this is terrible. Wishing your fans all the best in the world.
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Lee W1875 ⚽️
(@LeeW1875) reported
@mickyh01 @SkySports Even if they'd not been in trouble they'd still be all over them. The commentary is going to be so biased.
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Chike
(@chike_ob) reported
@SkySports @TyrrellHatton Idiot channel If something happened at afcon by now the story would be here What haven’t you posted greenwood Bastards!!
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Jonny the Outlaw
(@jonnyfallas) reported
@SkyHelpTeam Unable to get any signal. Think the storms might have knocked out our dish as everything else working and signal strength is 0
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Yas
(@sasizlemynizle) reported
@SkyHelpTeam I’ve managed to sign in and it’s flagging a problem when I do the connection check. It’s scheduling an engineer, but in all honestly this happens all the time and it’s just not good enough - especially for the money we pay.
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Kevin kenny
(@kevkenny17) reported
@SkySports why haven’t you reported anything about what Mason Greenwood has done ? Typical of the media not to knock down one of your own. You’re the real scumbags
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Rory Anton
(@RoryAnton) reported
from
Aberdeen, Scotland
Isolation isn’t all bad with Cup Finals 🏀 on SkySports
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Josh Brown
(@JoshB_Bourbonss) reported
@SkyHelpTeam They advised me to check the router for problems and faults, which I have done. It's been on and off for a while now and it's never usually like this.
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Harrison G
(@TrevorE16427630) reported
@SkyHelpTeam @jadeprickett Sky mobile is absolutely pathetic, was on the phone to them earlier and can't even sort my problems out..No help at all.
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Wayne Mullen
(@waynipoos1) reported
@SkySports No moaning Rory doesn't lay up he attacks didn't happen today but look back on all the times it has never change Rory that's why we all watch next time
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Amit Mahay
(@AmitMahay1) reported
@virginmedia It's been 2 months when I moved from @SkyUK to @virginmedia and its been an absolute joke of a service. I probably called Sky about 3 times in the 15 years I was with them. I called you guys about 50 times in the space of 2 months. Great service to customers.. Awesome
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Dave Burn
(@slaphead54) reported
@SkyHelpTeam I've got no internet in CH64 4DZ. rest router etc no joy. Line check says no problem too, Is there a problem in area (phone and sky tv OK)
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Lee
(@LEE74656) reported
Hey @SkyHelpTeam I'm a sky q customer and want to see Impossible animals(says all episodes available now). I can't find it anywhere. Please help!
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Josh Brown
(@JoshB_Bourbonss) reported
@SkyHelpTeam I've been through everything, it's sky that's the issue. The broadband has been playing up for two days, my now TV is basically useless. I've missed boxing and the football today so I won't be purchasing that again either.
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Dave Burn
(@slaphead54) reported
@SkyHelpTeam Hi have got no internet access in CH64 6EG tried all usual things reset router etc no joy. Phone and sky TV ok any problems in the area?
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Sharon McHenry
(@Shazsterg) reported
@SkyHelpTeam Is there a problem in Carrickfergus Northern Ireland? Our broadband is out
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godfrey o'dowd
(@godowd29) reported
@SkySports The pace of play probably did not help .. on 10th had to wait for an age .. same on 18th. Both times cost him shots. Sending them out as 3 ***** seemed brought things to a halt at times ..
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Mark Burns
(@MarkBur29247905) reported
@SkySports Poor course management
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Max Power,
(@Max_Power__123) reported
@SkySports He **** the board again
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tony loughnane
(@poolbest11) reported
@SkySports Stupid going for the green in 2 , just really poor decision making coming down the stretch.
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will
(@willie2236) reported
@SkyUK anyone able to help me with sky packages looking to return
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dan
(@isthatdan) reported
@SkyHelpTeam @ShellEnergyHome have indicated that @OpenreachHelp aren’t able to do this. Can either of you three help on this and try to figure out why?
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Conor Hegarty
(@conheg) reported
@masongreenwood you join your sick friend @benmendy23 in prison you sick **** @SkySports why aren’t ye reporting this? Because he’s English If this was Paul Pogba it would be on ******* every news Channel
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Matt Butlin
(@MattieBluenose) reported
So watching @SkySports it appears that only Derby are playing! **** Sky biased pricks
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🏴 james buxton🏴
(@buxton081) reported
@SkyHelpTeam No help at all, just called and got a very abrupt Irish man!
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Greg Stewart
(@gregstewart) reported
@SkyHelpTeam sky glass is failing again. Same as yesterday it’s a Replacement glass 55 set, and will now not connect via wifi or Ethernet. Please help today or take the damn thing back.
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Max - Conservative
(@Maxyboy79712368) reported
@SkyHelpTeam I've been waiting in a online chat for 20 Minutes and haven't been connected to an agent. Hopefully I'll be able to get some help over Twitter?
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Yas
(@sasizlemynizle) reported
@SkyHelpTeam we’ve hardly had any WiFi connection all week! Can you please help as it’s not ideal when working from home!