Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: tv, internet and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 25: Problems at Sky
Sky is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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TV (47%)
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Internet (35%)
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Wi-fi (8%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Liverpool, Birmingham, Chingford, East Ham, London, Greenock, Woolwich, Leeds, Nelson, Manchester, High Wycombe, Stourbridge, Hereford, Luton and Grimsby.
| City | Problem Type | Report Time |
|---|---|---|
 Spalding |
Internet | |
| Birmingham |
Internet | |
| Liverpool |
Internet | |
| Birmingham |
Internet | |
| Chingford |
TV | |
| East Ham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Freetosaywhateverthefuckiwant.com
(@cf4a558fc7dd403) reported
@SkyHelpTeam @DaveRob11807409 Is there problems with utv
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kevin white
(@K7WHW) reported
@SkyHelpTeam I managed to sign in and it said there was a outage I’m my area
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Anthony Bruce
(@Brucie1986) reported
If I don't receive a call from anyone at @virginmedia today then my previous service provider @SkyUK have offered me a great deal to return and I'll be taking them up on it and will advise anyone thinking of using you in the future to think twice! Terrible customer service.
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Paul From Harraby
(@PaulFromHarrab) reported
@SkyUK Worst broadband out there. Promised 63, got barely 20. Then for some reason stopped taking the direct debit and cut me off. Changed providers, then got lumped with a disconnect bill. Nightmare of a company. Make Vodafone look competent
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Luis
(@luisajmiller10) reported
@SkyUK So why was I told the cheapest price i could get was £28.50 per month. I've been a sky customer for over 5 years and pay for TV and broadband at well over £100 a month. Why wasn't I offered this deal?
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Tom Charles
(@tomcharlesfit) reported
@SkyHelpTeam Hi, my broadband is still down, this makes it 3 days without internet, when will this be resolved and will our bill be reduced to reflect this outage?
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Rachiep
(@rachiep12o) reported
@virginmedia awful customer service. Our new 360 box keeps getting errors and you can’t do anything other than reset the box! Lost all our recordings on two occasions and now our box says it’s full even tho there are no recordings!!! Can someone actually help or do @SkyUK want us
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Stewart hanson
(@Stewarthanson18) reported
@SkyUK Damn, I am still stuck with crappy plusnet for a few more months, not happy with them.
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Kris
(@KrisF1980) reported
@SkyHelpTeam I’ve done all the troubleshooting, I can’t be bothered - I’ve tried wifi, wired, everything- it’s just awful! Rushed release of a substandard product that should have been brilliant
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Lynne
(@themouseandlynn) reported
@SkyHelpTeam why can’t I speak to a human regarding my internet connection. Recorded message says aware there is an outage in my area this has been since last night. I need this resolved. I work from home and I am now losing money.
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Sj
(@sarahstoney1984) reported
my wages is going up but so is my rent my council tax my water my fone bill @SkyUK ill cancel that asap coz thats gone up another £8 jokers food is an absolute joke. energy is guna go up more. fml i hate this bs
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♊👽🎴🔮The Madame_Butterfly_33_Gemini🦋🔮🎴👽
(@MadameB45811388) reported
@SkyHelpTeam @Denny_Crane_007 His point was that you're advertising a product at a certain package without mentioning the fact that the price goes up by £4 in less than one month. And if he speaks to your team what good will that do? Does the price magically go down if he speaks to the team?
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Keenen James
(@Keenen010) reported
@SkySportsPL We don't get skysports in my country. Did he touch on all the other bad tackles over the weekend and call them incorrect calls?
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Danielle Butler
(@Daniell77210759) reported
@SkyHelpTeam pls help I’ve been waiting on live chat for 3 and a half hours
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32
(@32Burden) reported
I’m drowning my sorrows with 3.5 and listening to Mike all day. @SkyUK why is the connection so bad
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Mohan Coomaraswamy
(@coomarasw1) reported
@SkyUK as far as keeping the rules order is concerned at today's submarine announcement of AUKUS the United States's United Kingdom's Australia's record is tarnished. They killed a leader of Iraq on a false pretext falsely conceding the leader should have never amassed WMD.
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emma froment
(@erosef83) reported
@SkyHelpTeam Sorry if you can put a showing on, then you should have it available to download all the time just like your movies for people who have no vision problems. Those with visual problems rely on services like audio description so they do not feel excluded, you are excluding them.
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Tom Charles
(@tomcharlesfit) reported
@SkyHelpTeam Thanks for this Lauren, is there an ETA for when the issue will be resolved?
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Glenn Chase
(@Blue_Van_Man) reported
@SkyHelpTeam But this is using a completely different line? Earlier I was still able to use my old Sky service after the new line they installed went live?
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Alan McDonald
(@alanmcdonald001) reported
@sfa @SkySports @SkyUK The coverage of spfl is ****. If they only show 60 games, keep the rest to sell. Don’t give them the monopoly. Basic negotiations ffs.
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Beulah Dutton
(@ChimeneaBeulah) reported
@SkyHelpTeam pls can you help. We have just moved on9th and the previous owner has failed to cancel their Sky services. This means twice our connection appt has been cancelled and we now have to reschedule again. Who do I contact to get a quicker activation at new address pls
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🦋 Emma 🦋
(@emsiby) reported
@MoneySavingExp was told by @SkyHelpTeam that if prices are increased by more than 10% then it was OK to leave penalty free. Only just managed to bring down Cody of parents now 2 months later they increase it by around 17%!! Looking now to move them elsewhere!!
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Freetosaywhateverthefuckiwant.com
(@cf4a558fc7dd403) reported
@SkyHelpTeam @DaveRob11807409 Is there problems with utv
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Andy Rattler 💙💛🐀🇺🇦
(@bates_andy) reported
@SkyHelpTeam is there a problem with internet in South Wales? I have no Internet, it was working fine earlier.
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Phillip E Thornburrow
(@e_thornburrow) reported
@SkyHelpTeam After 10 years being with sky, we have moved to virgin. Fed up with the price increase, absolutely shite customer service. Little bit of rain.... boom its gone. Why didn't we do this years ago
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english dog
(@jarrod30_dog) reported
@SkyHelpTeam hi! any reason why broadband is bad today? been slow nothing above 5 mbps allday
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Geoffrey Innes
(@The_GGBoom) reported
@SkyHelpTeam What utter nonsense this is. I agreed a price for 18 months and you increase prices after 5 weeks. That is beyond disingenuous. Your standard rhetoric reply is in a par with a tory mp for how terrible and out of touch it is.
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🦋 Emma 🦋
(@emsiby) reported
@MoneySavingExp I was told by @SkyHelpTeam that if prices are increased by more than 10% then it was OK to leave penalty free. Only just managed to bring down the cost of my parents broadband. Now 2 months later they increase it by around 17%!! Looking now to move them elsewhere!!
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Paul
(@8gzd8k76nM) reported
@ReidSandra73 @SkyHelpTeam If he’s unemployed why on earth has he chosen to pay for a premium Tv service. He should be ashamed of himself
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Jamie Kelwick
(@JamieKelwick) reported
@SkyHelpTeam Customers have to pay extra to get HD/UHD and the box can’t even support what they are having to pay for. Dreadful.