Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (30%)
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Wi-fi (13%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Bristol, Peterborough, Dundee, London, Newham, Watford, Northwich, City of Westminster, Hammersmith, Belfast, Hackney, Birmingham, Reading, Waltham Forest and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Internet | |
| London |
Internet | |
| Bristol |
Internet | |
| Peterborough |
Internet | |
| Dundee |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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CaryLad 🇮🇹 🇺🇦
(@ATottenhamFan) reported
@Daily_Hotspur @SkySports Ofc because we're run by an investment company. No potential sell on profit with a dude approaching 30. It's **** but it'll never change under this ownership.
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Chris Macdonald
(@Chrismac19Chris) reported
@SkyUK My sky internet is the worst I've ever had and apparently it's the best for the area .
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John Noctor
(@Noctor1905) reported
@SkyHelpTeam To be honest Carol, I am close to just giving up which I can only assume is what Sky wants its customers to do in terms of support, I've been a best practice consultant for over 20 years and never experienced anything as poor or frustrating as this for such a simple issue.
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Steve Hammal
(@hammal6474) reported
@SkyHelpTeam Have been trying to speak to an operative for 45mins regarding problems with my Broadband it's impossible to speak:chat with a human!!! Am fuming. How do I speak to a person?
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Karl
(@ObscureThing77) reported
@jaymccutcheo89 @SkySports no ****, but i'm not the one banging on like i'm some kinda ambassador for spurs. he was a bit part player who was sent out on loan 4 times
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🍀🏴Wayne Thomson🏴🍀
(@ciro84uk37) reported
@SkyUK That's a poor price I pay £20 a month for 80mbps with now broadband ur sister company lol
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Da Big Ork
(@DaBigOrk) reported
@SkyUK @SkyUK why do treat loyal customers like **** ?
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Daz
(@DAZMAN1AC) reported
@SkyHelpTeam I got a DM in Jul 2022 when I queried the price increase of my 18 month offer. Was told by Louise on Sky Help Team that it had increased because......... It is part of the terms and conditions when taking out a package or renewing
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Rachel MacDonald
(@rachel_m_03) reported
@SkyHelpTeam had no wifi since this afternoon is there in problems in the north east
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Susan C 🏴⭐️⭐️🏴
(@ScottishSuzee) reported
from
Aberdeen, Scotland
@SkyUK - Sky Store has the most ridiculous customer service. Pointed out a flaw in their rules and all I got back was ‘I didn’t make the rules’ Wasted 45 mins on chat after answering security questions to be told sorry it has to be the account holder!!
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Ian I CAMPBELL
(@IanICAMPBELL1) reported
@SkyHelpTeam Well Tony, another not very helpful reply. I was hoping for some action as contacting the other departments results in this passing the Buck. It seems sky as a company is incapable of supplying a customer orientated service. I will be reconsidering my supplier at contra at end
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Keith Webster
(@Keiths4pennorth) reported
@SkyUK My broadband is incredibly slow No fibre. So how do I get Superfast Broadband ? Why are you advertising something, as a very long standing Sky customer, I can't have ?🤷
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Andrew Parkinson
(@AndrewAPLD) reported
I wish I wasn't a Sky Talk customer. My landline hasn't been receiving incoming calls since early November and I just cannot get anyone at Sky to do anything about it. @SkyHelpTeam
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John Noctor
(@Noctor1905) reported
@SkyHelpTeam Hello Carol, they gave me very little if any useful information, I spoke to other same people and went through the same poor experience last Thursday, all I am asking is for my SkyID to be unlocked, surely that should take 5 minutes not 6 days?
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Drew
(@MrTLondonUK) reported
@SkyHelpTeam They just don't show up. I set them to English and they don't appear. I've tried turning the box off, I've tried turning off the subtitles and switching them back on and nothing happens. I've read it's a common issue but that some people have them working.
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jim gibb
(@jacktar93) reported
@SkyHelpTeam HELP I AM TRYING TO CHANGE MY PACKAGE DREADFUL SERVICE
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John Noctor
(@Noctor1905) reported
@SkyHelpTeam Jason, there is no number at the bottom of the web page you shared, there is a number at the top but this is the automated service that doesn't work. Frankly, I'm staggered at the poor level of service I am receiving from Sky.
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JD
(@Drjulesd) reported
@Tourmalet1910 @SkyHelpTeam Or go to BT, £15 for 6mths then £30, no set up fee, far better speeds and customer service. After 20 years with sky, would not recommend anymore
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🍀🏴Wayne Thomson🏴🍀
(@ciro84uk37) reported
@SkyUK That's a poor price I pay £20 a month for 80mbps with now broadband lol
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Jackie Comber
(@JacStarr) reported
@SkyHelpTeam is there a sky TV and broadband signal issue in Hawarden, Flintshire? Thanks
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Ian I CAMPBELL
(@IanICAMPBELL1) reported
@SkyHelpTeam so it’s over a week ago since I contacted Sky regarding my broadband being activated. Told it was an Openreach problem (4rd missed appointment) and heard nothing since although I did have an automatic missed appointment payment. Still nothing from Sky or Openreach
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Lewis Manners 🏴
(@llewi01) reported
@pokeefe1 @Daily_Hotspur @SkySports I understand that Paul and maybe that’s correct. Unless we have a better target surely £13m for a quality player to creativity that we haven’t even got at the moment would start addressing some issues.
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John
(@JohnJackson010) reported
@SkyHelpTeam Yes, all signal goes, and the only light that remains on is the power light. The system then reboots, 3 lights come on, middle changes from amber to green then we have to go about trying to get connected to whatever it is we were doing
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Dyllun Vadher
(@IttoReborn) reported
@Daily_Hotspur @SkySports OK, well move on in that case. Players like Kamada & Aouar are in the final 6 months of their contracts, in their mid-20s & technically gifted. Why not try for 1 of them? Why does it feel like we never have different options lined up?
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John McHale
(@TheMachine1981) reported
@BarcaUniversal @SkySports **** sake. A kid refusing that sort of money is just ridiculous.
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John
(@JohnJackson010) reported
@SkyHelpTeam my WiFi has recently started dropping with anything up to 4 in an hour. Obviously this is not only affecting steaming, but work also.... It can be fine for days but like all of us has a really bad day! What can be done?
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Youssef
(@YoussefTHFC) reported
@Daily_Hotspur @SkySports Crap player #LevyOut #EnicOut
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PD
(@Davepaulus85) reported
@SkyUK trying to buy sky glass and internet. Have an old account linked to my email. Can’t change my address on your website. Only offers home move which I don’t need. Tried using check a new postcode but that doesn’t work either!!! Not the best start!! HELP!
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Chris Boler
(@ENIC_OUT_) reported
@MarcSpurs @Mrjamieohara1 @SkySports We’re only half an hour from Southend, we have an Isthmian League club 5 mins down the road, Vanorama clubs 45 mins away. There’s plenty of football available and probably much much much more enjoyable.
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John Noctor
(@Noctor1905) reported
@SkyHelpTeam I'm sorry this doesn't help at just sends me through automated loops that do not resolve my issue, I called a number given, they could not help so routed me to a team called IDM, they could not help so now they have referred my issue to the SkyID team who have no contact number!