Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (30%)
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Wi-fi (13%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Derby, Dagenham, Glasgow, Southwark, Hammersmith, Crawley, Croydon, Ilkeston, Gloucester, London, Bedford, Teignmouth, Erith, Basildon and New Tredegar.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Total Blackout | |
| Derby |
TV | |
| Dagenham |
TV | |
| Glasgow |
Internet | |
| Southwark |
Internet | |
| Hammersmith |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Vicki Spalding
(@tors77) reported
@SkyHelpTeam Fix Norfolk’s broadband! And stop telling me to check my app as that says “no known problems in your area”. Yet your Twitter feed would beg to differ greatly!!
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Vicki Spalding
(@tors77) reported
@SkyHelpTeam do you know there is a problem in Norfolk?
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Nikki Arkinstall
(@ArkinstallNikki) reported
@SkyHelpTeam I have and they have been no help.
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Julie Beaumont #FE
(@JulesBeaumont10) reported
@SkyHelpTeam @sir_swish2262 My Sky broadband down S73 Barnsley
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emeles #mylifematters 🏴🇬🇧🇪🇺 👍
(@emelschwartz) reported
@SkyHelpTeam I am coming to the end of my current tv contract (can’t wait for WiFi contract to end - ultra fast means extra cost with minimal difference from b4) Just been advised new tv cost increasing by 20% What’s the process to cancel and when can I do this?
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Nikki Arkinstall
(@ArkinstallNikki) reported
Think it is a good opportunity to leave @SkyUK altogether if this is how they treat their customers.
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Hannah Kilshaw
(@KilshawHannah) reported
@SkyUK @SkyHelpTeam broadband is down. When will it be fixed?
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Ｒᵘᗷⓑ𝐢ⓈⒽώⓘℱ𝕖
(@RubbishWife) reported
@LaraInTheMiddle @SkyHelpTeam Down? DOWN? IT ONLY JUST WENT UP
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Ferryjer
(@Ferryjer) reported
@SkyHelpTeam what is the problem with broadband in Dundee area?
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Andylfc
(@Andylfc10) reported
@SkySports In the 70's and 80's it was black players for England now its South Asian, If your good enough to play for England you will. Ya dont need some pc idiot looking at the squad and thinking I know..not enough Asians.
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Dan Sanderson
(@dansanderson84) reported
@SkySports The comments on here are shocking. Disgusted that middle aged men with no accurate frame of reference, are attacking and making light of this girls problems. Reading some of these responses… it’s a sad reflection of our society.
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Nikki Arkinstall
(@ArkinstallNikki) reported
Where is @SkyUK ? No Internet since Friday and there has still been no one near the box to try and fix it? This has cost me a lot of money to add data to all our mobile phones and all our devices, TV and cameras are not working! Please can you send someone to fix it?
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Iain Anstee
(@ianstee89) reported
@SkyHelpTeam @p_menvier That link is useless though as the outage is still on but it’s reporting as everything is fine. Last time I had an issue your own IT team told me that system is flawed and will only show issues after a certain elapsed time.
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Michael Harvey
(@mykeh2_michael) reported
@SkyHelpTeam I have checked service status and it says no issues! Bit of a pickle eh!
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Kelly Walker
(@Kelmw84) reported
@OpenreachHelp is there a known internet connection problem in NR9 ? @SkyUK have said there could be and you would be resolving?
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Sabina Ahmed
(@sabaone) reported
@SkyHelpTeam @AppleSupport 2/3 while you being on twitter are good as a contact ,@SkyUK 's customer service is abysmal, when you get someone in the UK they are excellent ,but it is a lottery you get put through mostly to India where they questions get circular and no solution is found. 3/3
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Sky TV
(@skytv) reported
@WBairn1 Our @SkyHelpTeam will try to assist you if you let them know what you need help with
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Anita Kinnear-Swift
(@AnitaMillsy) reported
@LankyLass81 @SkyHelpTeam @BBCLookEast I sympathise, seem to find out more on social media than on the help page as the outage wasn't logged until 8am.
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Dan colman
(@779Dan) reported
@dansanderson84 @SkySports So she’s either using it as an excuse or attention seeking ( like Osaka ) and end up with loads of money in media deals . Or she’s been very very very miss managed as if this is true then it’s a serious issue and she shouldn’t be allowed to compete next week .
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Ryan Macdonald
(@RyanMac97158556) reported
@779Dan @stuegs @SkySports Not anymore mate. Pulled out. The poor person that missed out on their spots in hbd games, their chance to make a make for themselves and change their lives for the better, like Biles has done.
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𝓦𝓪𝔂𝓷𝓲𝓮𝓸𝓪𝓴𝓼
(@waynieoaks) reported
Good morning @SkyHelpTeam, Your website is saying there are no known outages but my broadband is down across our village (Norfolk) and the same for a colleague in Suffolk. So I think there is a BIG outage - it would just be nice if the outage tracker would keep ppl informed.
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Cristina
(@CRISTINAjj) reported
@SkyHelpTeam How long till Norfolk issues are resolved. I work from home I need internet
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Nathan Buxton
(@nathanbuxton) reported
@Gbpeng4 @SkyUK Mine went down about 2 weeks ago and was quoted 5 days for an engineer! They suggested that I use my mobile data to run everything in the house!!
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mark
(@MarkMspalmer74) reported
Looks like #skybroadband is offline in huge areas @SkyHelpTeam will be getting inundated but as it’s a large problem you’d hope they will work flat out to rectify
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Samuel
(@Iron14Lion) reported
from
Crawley, England
@GuntherCentral4 @BrianMickelson @SkySports When you got your doctorate, did you skip the modules about how the mind can be badly injured just like physical injuries? Only difference is that the mind mostly takes longer to recover from bad injuries. But of course you already knew that coz you're so tough and smart?
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Dai Davies
(@daidavies1969) reported
@SkySports You do that poor dear, the team will carry on without you.
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JoBudge
(@budge_jo) reported
@SkyHelpTeam why is your app still telling me there are no problems in my area when there is major outage? Even if you can't fix it immediately you do have control over the quality of your comms. And with so many now wfh, you really need to up your game!!
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Reece Durrant #NHSblueheart 💙
(@reece_durrant_) reported
from
Colney, England
So Sky broadband services are down across Norfolk and Suffolk, I wonder what compensation they will offer? @SkyUK, can you advise?
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Mark Taylor
(@markbrainchoke) reported
@SkyHelpTeam my internet is down in IP31 this morning. All of our neighbours with Sky also have no internet. Is there a known issue? Thanks
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wee tam the bairn
(@WBairn1) reported
@skytv @SkyHelpTeam I need my sky customer number to set up my sky ID