Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Birmingham, Dunstable, Southwark, Bedford, Motherwell, Dublin, Glasgow, Wandsworth, Blackwood, Basildon, Blackburn, Ashford, Oldham and Kensington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Total Blackout | |
| Birmingham |
Internet | |
| London |
Internet | |
| Dunstable |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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benny boy
(@Benjami28892762) reported
@SkySports Typical football manager always getting the blame when the players are **** it will never change
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OrangeBloke
(@Orange_Bloke) reported
@SkyHelpTeam Hi Tony. Thanx for the reply. I don't actually have an account. Its regarding a Credit check problem.
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Michael Sanders
(@MichaelS294) reported
@SkySports Should never have left Swindon.
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OrangeBloke
(@Orange_Bloke) reported
@SkyHelpTeam : Please could you send me an email address for sky customer support. Thank you
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Mel Jones
(@MelJones17) reported
@stephenowen9 @SkySports Bad mate yeah?
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jinni adams
(@AdamsJinni) reported
So angry, moving house with Sky and we lose our services for 5 days before we get installed at new house. I am bed bound and rely on internet etc Totally **** service @SkyHelpTeam
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benny boy
(@Benjami28892762) reported
@SkySports Don’t care what anyone says usyk would give Tyson fury all sorts of problems
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Craig Thompson
(@CTSAFC87) reported
@SkyHelpTeam I try to login on the website and mysky app but says account locked whenever I try?
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Broxholme Fly Boys
(@BroxholmeFly) reported
@SkyHelpTeam now been stuck on messages for over an hour this is going to be a battle of wills just let me cancel ahhhhhh #poorcustomerservice
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ADAM
(@AdamKrahn) reported
@SkyHelpTeam It’s not me it’s you outage reported, down since Monday absolutely rubbish
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Raheese Tempest-Mitchell
(@RaheeseMitchell) reported
@SkyHelpTeam wifi has been down in CH41 area when will it be back up been down since 11am
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Farrellssss
(@farrellssss) reported
@SkyHelpTeam broadband is switched on but Sky Q box says no network connextion; reset multiple times any ideas ?
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Amie Wilson
(@AmieWil50830361) reported
@SkyHelpTeam Sorry Becca not good enough, already done all of that on several occasions. No one is saying what the problem is or any sensible indication of being resolved quickly
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Richard Jukes
(@RichardJukes7) reported
@Savage29492304 @SkySports Ahhh now that's better 👍 Yes, Furys best chance is to walk him down no doubt. But watch some of Usyks fights. He moves away and counters brilliantly. I'm only suggesting Usyk will cause problems. He could win it on a split decision if Fury has an off night. OK? 👍
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Mr Tee
(@MrTeeVlogs) reported
Not happy with the quality of customer service provided by @virginmedia. @SkyUK can i come back please!
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Jason Ferries
(@jayfez) reported
@SkyHelpTeam my sky q boxes is constantly dropping in and out of our Wi-Fi network making it unusable, what can you do ?
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Keir Ramsdale
(@RamsdaleKeir) reported
@SkySports Joshua is never allowing that.
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Elizabeth Walker
(@bizzielizzie121) reported
@SkyHelpTeam my broadband still down after 3 days. No updates it’s not good enough. Really terrible customer service. Still says outage in my area but again no updates. I pay a lot of money a month for my services and thi D.C. is terrible
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Tom
(@TomGristo) reported
@SkyHelpTeam targeting old ppl with scam“dish insurance”is 👎. grandad phoned u after getting scaremongering letter, and what must have been a sale-person rather than a customer helper was vague with answers on what happens if he didn’t take it out, and scared him to try and buy.
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Keziah
(@keziah_mtb) reported
@SkyHelpTeam We’ve tried all that - it keeps going back to the first step. Its showing no issues, but it isn’t working . It’s not just our house - it is everyone who has Sky broadband in Aboyne. It went down during Storm Arwen. Could someone check Aboyne service?
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Amie Wilson
(@AmieWil50830361) reported
@skyhelpteam what are you doing about the internet outage across Merseyside? Just received appalling customer service from your so called complaints team, who denied there was even a problem. Sort it out Sky! We are supposed to be working from home!
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Tom
(@TomGristo) reported
@SkyHelpTeam targeting old people with your scam“dish insurance”is outrageous. My elderly grandad phoned your helpline and what must have been a sale-person rather than someone to help customers was vague with answers on what happens if he didn’t take it out, and scaremongered
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Coral & Slate Design
(@CoralandSlate) reported
@virginmedia your wifi is driving me bonkers now. I have rung numerous times and have gotten nowhere. It is intermittent, slow and temperamental at best. I was promised a higher speed of internet which you aren’t giving me. Perhaps moving to @SkyUK or @BTGroup is the best bet?!
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Simon Griffin
(@griff162) reported
@SkyUK hi can you tell me when I am paying for ultrafast broadband, which has been down for 6 days, why you can’t send an engineer out to fix it?
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Simon Vernoum
(@Vavavoom2907) reported
@SkyUK you make it so difficult to contact you it’s very frustrating. I made a change to my broadband and now can’t access some HD channels. There is no self help for this, no AI bot or chat option and no obvious phone number. Help please.
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Christine Gorman
(@TizzieGorman) reported
@SkyUK I hope as yet again problems with my services and this time over a week wait for an engineer you will be deducting this from my next months bill !
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C.Leeds 🏴
(@CLeeds23) reported
@Ahnice_Mo @FootballlForAll @SkySports The government locking you down did. Multiple times.
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Dani 🌻
(@DaniGillard_X) reported
@SkyHelpTeam how is this acceptable? We’re constantly having problems with our wifi dropping out. This is not what we pay for.
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Elizabeth Walker
(@bizzielizzie121) reported
@SkyHelpTeam Then I think you should find out some information it’s not good customer service
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Full Circle
(@FC360D) reported
@SkyHelpTeam my sky q contract ends on 6th Jan and I've been told that I need to give at least 30 days notice so does that mean I can give notice on 6th December to cancel my sky q from 6th Jan?