Sky Outage Report
Why is my Sky service not working?
No problems detected
If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (61%)
-
TV (16%)
-
Wi-fi (13%)
-
Total Blackout (6%)
-
E-mail (2%)
-
Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Dublin, Sunderland, Edinburgh, Derby, Congleton, Batley, Doncaster, Southall, Birmingham, Glasgow, Hook, Manchester, Newcastle upon Tyne, Ipswich and Southwark.
| City | Problem Type | Report Time |
|---|---|---|
 Rotherham |
Internet | |
 Dublin |
TV | |
| Sunderland |
TV | |
| Edinburgh |
Internet | |
| Derby |
TV | |
| Congleton |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Warren
(@wladd73) reported
@SkySports Awful gk should have been saved easy
-
Kieron Heffernan
(@KieronHeffernan) reported
@SkyHelpTeam I have tried all this. Your procedure confirms I have a problem which I know. But nothing has changed. Anything else you can do please?
-
Claire Cutts FRSA
(@clairecutts) reported
@SkyHelpTeam Sky internet down in NG9 area, please advise. #skyinternet
-
Oli-Rik
(@Olirik2) reported
@SkyHelpTeam Hello My new router doesn't work but I can't get past the automated phone line to explain that it's the router not the line so they keep trying to send me an engineer. I know it's the box as my old box works still but the new one doesn't
-
BoxingTalk
(@BoxingTalk18) reported
@BronzeDosser @SkySports Based on WHAT? The bums he's knocked out who showed no resistance? This narrative that "you gotta be perfect for 12 rounds, Wilder 1 second" basically insinuated he never fought anyone who'd hit him back. If he was as good as you say he is why did he duck everyone?
-
Niall
(@Niall26359956) reported
@SkyHelpTeam I've tried all suggestions here. Not working
-
BoxingTalk
(@BoxingTalk18) reported
@BronzeDosser @SkySports Guy just puts his arms up, walks backwards totally uncoordinated & hopes for you to stop punching. He's a low volume puncher who barely jabs. He's 220lb at 6ft7, not physical and he has no balance, when you fight him close he's terrible. Why did Wilder duck Whyte if it's so easy?
-
Niall
(@Niall26359956) reported
@SkyHelpTeam I have noticed that the broadband can temporarily stop sometimes, and may the the reason. But I can watch something through the tv's connection, but if using sky box it's not able to connect. We've recently been upgraded to fibre, and the signal is very strong in room
-
Brooke
(@Ba2kie) reported
@SkyUK complete blackout in Farnham again. Can you please fix this
-
Dan Fox
(@DanielFoxRail) reported
@SkyHelpTeam Hello, I was, after 60 minutes on the phone after a 45 minute wait though we couldn't resolve the issue. Engineer booked to attend. Thanks you for your response.
-
Simon Taylor
(@simon__taylor) reported
@ShaneWarne @cricketcomau @SkySports if anyone was in any doubt that the Aussie cricket team, recent past and present, are not a full blown legion of shithouses with a propensity to cheat, have a look at the awful ungracious way “Garry” received the signed shirt from Rahane.
-
Charlotte Charles
(@lottievchar) reported
@SkyHelpTeam @SkyHelpTeam Thank you for replying. The line test is fine but we are still having issues with the wifi dropping in and out, so sometimes it’s ok, sometimes it’s not. Very frustrating and embarrassing when doing work calls. Could a booster be a solution?
-
L O U
(@louriix) reported
I have personal beef with @SkyUK. How is it so painfully bad 😤😤
-
Andrew Lonsdale
(@AndrewLonsdale7) reported
@SkyHelpTeam Been there, done that, spoke to numerous operators over time and still nowhere further forward, service is non existent
-
Linzi
(@LinziRose_x) reported
@SkyHelpTeam my Internet went down last night and in haste I booked a engineer on advice from your app knowing I have teens remote learning the following day. This morning it seems to back up and running and your tests say that it's ok. I feel like I don't need the engineer now?
-
SuperLer
(@HilariWs) reported
@SkyUK i’m hoping someone can help me. I’m trying but failing miserably to make changes to my account on website and app. I want to upgrade my broadband. How can I do it please?
-
SuperNaz #Proud to be a rebel”
(@Nazmameah1) reported
@AllanaG13 @SkyUK And their customer service is appalling!!!
-
Glastonbury Alan
(@GlastonburyAlan) reported
@SkyHelpTeam I've been trying for 3 days, it sends me online, which can't help, I'm in a loop of losing my patience and ultimately my mind.
-
Niall
(@Niall26359956) reported
@SkyHelpTeam Many thanks for replying. Sky box loosing signal continously from sky broadband. Having to reconnect or switch box on and off repeatedly. Only recently installed.
-
EyePeteRossoEye
(@Rosiepete3) reported
@RipOffBritain1 @SkyUK charged me £60 to cancel 2-4mbs broadband that would not even run their sky q boxes.
-
Kelly-Anne
(@Mimiroseandme) reported
@SkyHelpTeam our broadband been down since yesterday evening. I really need a stable connection for homeschooling. This has been happening everyday for the past week. What is going on? #skybroadband
-
Bronze Dosser
(@BronzeDosser) reported
@BoxingTalk18 @SkySports Yeah it's not pretty, he's still a dangerous operator though and that's a fact. I firmly believe he'd had Whyte taking a nap, because he's just as ****, just without the one punch power
-
Andy Lovell
(@Andymclovell) reported
@SkyHelpTeam Yeah. What is it please? Save me the time, being a customer and you being customer service.
-
Helen Beddowes
(@HBeddowes) reported
@SkyHelpTeam Could you provide me with an email address to make a complaint please?
-
Fed up
(@boredwithF1) reported
@SkyHelpTeam Last time I had Sky was about 20 years ago. I do have a NowTV account though, but that shouldn’t cause the issue surely?
-
MCah24
(@Cah24M) reported
@SkyHelpTeam Hi, Are there any problems with broadband in the Llandaff North area of Cardiff? Hub keep flashing orange and if/when it turns green the connection disappears again within 2mins max, and repeat. Not ideal when working from home! Michael
-
Laura Lewis
(@lm_lewis) reported
from
Westbury-sub-Mendip, England
@SkyHelpTeam I am a new customer. Your engineer has been unable to install my @skytv this morning due to Covid restrictions. I understand the restrictions but why send him at all if he couldn’t do the job? I now have no tv provider until further notice and no compensation!
-
Fed up
(@boredwithF1) reported
@SkyHelpTeam No. I cannot sign in with that username and password
-
René Power
(@renepower) reported
@SkyHelpTeam SkyGo isn’t working on iPhone this morning. Reported problem?
-
Craig Artley
(@CraigArtley) reported
@SkyHelpTeam I want to upgrade my broadband package but your website keeps sending me back to options to upgrade my TV package. Is it not possible to upgrade broadband online or is the UX just really bad? Can you tell me how I get this sorted?