Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: West Drayton, Dublin, Birmingham, Belfast, Galashiels, Derby, Northampton, Warrington, Manchester, Renfrew, Llandudno, London, Crewe, Hackney and Caerphilly.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| West Drayton |
Internet | |
 Dublin |
Internet | |
| Birmingham |
Internet | |
| Belfast |
Phone | |
| Galashiels |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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bara03
(@bara03) reported
@SkyHelpTeam My Sky broadband is working fine at the moment, is this a UK wide issue or more localised?
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skullwolfsteam
(@skullwolfsteam) reported
@ghxstplayzz @mcuk2014 @SkyHelpTeam it seems we be the lucky few who still have the net even if its slow and dns errors quite abit as i said above seems we gotta wait it out i hope they bloody fix it soon tho
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Olly
(@Dkblaaad) reported
@SkyHelpTeam Is broadband down? My internet has been bad for a while and now not even loading up at all. I pay for super fast broadband and want it sorted. 0.73 upload speed is trash, especially as you want me to renew
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Suellen Soo
(@Susie_Soo83) reported
@DaniHarmer @Barrington__ @SkyHelpTeam We seem to be having problems with our WiFi too today.
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R van de Wetering
(@rvdwetering) reported
@SkyUK why is the internet down and when is it restored? #switch
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Abi Kaye
(@_AbiKaye) reported
Hey @SkyHelpTeam been with sky broadband for less than 2 weeks and already this nationwide outage. That 14 days cancellation policy is pretty tempting right now!
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James Collingwood
(@JamesBates_92) reported
@SkyHelpTeam 40 mins on hold and still no sign of anyone answering. Online it seems to be robots only, who cant answer my query...how is this providing a service to a paying customer?
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Elliot Sutcliffe
(@ElwahJazz89) reported
@dazraf @scarynix @SkyHelpTeam Probably ‘cause their internet is down...
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Ben Outram
(@benoutram) reported
@SkyHelpTeam I recently renewed and changed to Sky Superfast Broadband with Sky Talk Anytime. The advisor talked about a new hub and asked me lots of questions checking the suitability of Internet Calls. That was November. The new hub never arrived and nothing has changed?
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dirtyboyhull
(@dirtyboyhull) reported
@49_bluey @SkySports Why do you think taking the knee is so bad?
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Yogesh Joshi
(@yogeshjoshi73) reported
@SkyHelpTeam Broadband tests not available and internet down as well in Aylesbury. Please help.
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Rachel Rook
(@Rookieroo25) reported
@SkyHelpTeam Please hurry up!!! You should update your website letting people know as at the moment it says no issues.
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John Davies
(@jayde1983) reported
from
Ashton-under-Lyne, England
@SkyHelpTeam @sky are the shittest of ****. No info, no support, no news, no broadband. Dog **** #skybroadband #sky #****
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+ÆM+
(@EyeXRP) reported
@SkyHelpTeam FIX YOUR SERVICE
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Chris Boland
(@ChrisBoland86) reported
@Sharyn_J_H @SkyHelpTeam Sharyn. This is a UK wide problem for Sky. They dont seem to be acknowledging this though.
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Iain Anstee
(@ianstee89) reported
@SkyHelpTeam Can confirm our Sky broadband has been down for about an hour now in Norwich! #topoff2029 #skyhelp
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skullwolfsteam
(@skullwolfsteam) reported
@gazza15001 @mcuk2014 @SkyHelpTeam seems to be completely down yeah i guess we all gotta sit and wait
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Richard Middleton
(@rjmiddleton1981) reported
@SkyHelpTeam Finally back online!! 2nd time it’s gone down in the space of a month....not good enough!
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Jazz
(@jazz_sian) reported
@SkyUK I take it you have issues with the broadband and there ain’t any point in me phoning up
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Adam Abrahams
(@Vision_Rider) reported
@SkyHelpTeam My #skybroadband connection is awful too. It comes on for about 2 seconds every minute
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laura
(@lauraiva79) reported
@JLamps79 @SkyHelpTeam Was just about to say the same. Sky always blame the distance to the box, but open reach say there isn't a problem with the distance and in this area it should be super fast. Yet I get less than 20 mbps / 5mbps download and upload.
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PERKS
(@stu10271) reported
@SkyHelpTeam add me to your list of disgruntled customers (Bracknell area). Broadband keeps dropping, since around 16:30 28/12. Link to your help page not loading.
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simon bargeman
(@simonuk1975) reported
@Ts_sneaks @SkyHelpTeam @nowtvhelp There’s a problem in the east London area that I’ve just been told by a sky installer
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Ed Shearer #BlackLivesMatter
(@SurvivorEdd) reported
from
Romford, England
@SkyHelpTeam I'm disabled and having issues with my Internet
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Ed Griffiths
(@ed_griffiths84) reported
@SkyHelpTeam Down in Suffolk
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Nick Lockyer
(@NickLockyer) reported
@SkyHelpTeam Maybe some geographic specific information might help. If it is your entire core network you need to hire better network architects
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GMac🏆🏆🏆🏴
(@garymca66) reported
@SkyHelpTeam your broadband is awful!! Wish I’d never changed from BT!! 😡😡😡😡
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lorraine elliott
(@lorraineelliot9) reported
@SkyHelpTeam When are you going to sort these problems? and i don't see why having the app is such a good thing when that doesn't work either. Quite embarrassing when your on a conference call
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dirtyboyhull
(@dirtyboyhull) reported
@DavidBret @SkySports Why do you think taking the knee is so bad?
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JArmy girl 🥰
(@Jarmyfamily1) reported
@SkyHelpTeam Down in Glasgow too