Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Birmingham, London, Burgess Hill, Glasgow, Manchester, Harringay, Bristol, City of London, Sutton Coldfield, Southend-on-Sea, Newport, Blackburn, Southwark, Blackwood and Cardiff.
| City | Problem Type | Report Time |
|---|---|---|
 Birmingham |
Internet | |
| London |
Phone | |
| Burgess Hill |
Phone | |
| Glasgow |
Wi-fi | |
| Manchester |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Rikky
(@Rikkyfnr) reported
@SkyUK Wifi is **** beg you sort it out
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OnThe308
(@OnThe308) reported
hi @SkyHelpTeam constant problems with our internet you were supossed to send an emgineer out last month but never did DA7 5DG we have no internet
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Neil ❌🇬🇧
(@neilclarke3) reported
from
Lambeth, England
@kaye09 @SkyHelpTeam It has not corrected since the clocks changed on the weekend. I have an older Sky box… I guess they want us to upgrade 🙄🙄 shame to confuse people especially any elderly . They need to address the issue
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Oliver Humphries
(@olliehumphries3) reported
@SkyHelpTeam the west brom game still has the wrong commentary on the red button, fix it!
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BBC Sport Lancashire
(@BBCLancsSport) reported
@sarahrobbo69 @PNEhomeandaway @SkySports Hi Sarah, you need to turn off autotune/ATC or whatever your car audio system calls it. The signal switches as the car radio is trying to find the strongest frequency.
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Ben Lewis
(@_lenbewis) reported
@SkyHelpTeam I've had terrible WiFi on the mobile devices in my home recently. It's never usually been a problem until the last couple of weeks! I get better signal when I'm using data out and about than I do connected to WiFi! Please help, thanks!
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Caroline Morris
(@CarolineMcKevit) reported
So @SkySports have had the wrong commentaries on the red button for the whole of the first half, have been told about it, yet failed to fix it or explain why they can’t. Still wrong as we reach the 50th minute. Shocking service.
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phil.i.am
(@whatphilsaid) reported
can @bez_Beerspotter be on #nmtb every week please? move it to monday nights to make them happy and rename it never mind the bez-*****? (you can have that one for free @SkyUK)
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Tom Williamson
(@tomgwilliamson) reported
from
Werrington, England
@SkySports would it be possible to have the red button EFL Championship games in HD please? Quality is poor I have to squint
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Charles Kirtley
(@CharlesTKirtley) reported
@SkyHelpTeam is there a known problem with the feed for Sky Glass today? No problems since getting it until this evening when it keeps freezing and saying about the channel loading and then having a technical fault.
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Gavin Toussaint
(@toussaint_gavin) reported
@SkySports Why would Man City sign a player in Kane on the decline and who ain’t performing. It’s either his attitude is poor or people ignoring it. What’s the excuses going to be now
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Lisa Wise
(@lisawise667) reported
@SkyHelpTeam my iphone SE has been telling callers that the phone is switched off. Yet my daughter managed to get through…she is on sky too. #help
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Alan Hudson
(@redtrianglesUK) reported
@SkySports watching Bournemouth v Preston on red button, but the commentary is the Blackpool game, anyone else got this problem
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DatGamerOnMobile
(@datgameronmobi1) reported
@SkyUK your internet service is utter **** and does not work at all
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Libertyfg
(@LibertyofFG) reported
@achtung_davie @SkyUK @SkyHelpTeam Better you than me. Thank **** I ain't bothered yet.
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Sarah 💙
(@sarahrobbo69) reported
@PNEhomeandaway @SkySports Sounds like its almost as bad listening to @BBCLancsSport driving from Chorley to clitheroe. I had no idea what game I was listen to as it flicked from North End to Rovers
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Niall Mellors
(@niallfmellors) reported
@SkyUK any issues with apps at the moment? Can’t seem to get Prime?!
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Christina Lloyd
(@ChrissieLloyd78) reported
@SkyHelpTeam is there a reason why my wifi fails at the same time in the evening on a regular basis? It's happened three times in the last 10 days. A reboot of the router sorts out the issue but I don't get why it happens at the same time on every occasion
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E.T.
(@elenafor2) reported
@SkyHelpTeam It’s my grandma she’s complaining of the SkyTv not receiving any satellite signal
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ً
(@17mxmi) reported
.@SkyHelpTeam hands down worst broadband to ever exist fix up fr !!!
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Ameer
(@0gsyy) reported
bro @SkyHelpTeam you all can suck a fat one with how **** the wifi is
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KezzaB
(@fairyfootsteps4) reported
@SkyHelpTeam my sky box is still showing the wrong time following the clocks going back . When are you going to fix this, we pay you enough money every year !
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Alan Taylor-Bennett
(@alan_tb) reported
@whathifi @SkyUK Why is this a product of the year when I can’t get it to play through my brand new 65” TV without audio/visual synch problems, well documented on many tech forums?
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dunny
(@dunny654) reported
@SkyHelpTeam @0gsyy Whys the internet down
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David McDougall 🏴
(@achtung_davie) reported
@LibertyofFG @SkyUK @SkyHelpTeam Had it a week and nothing but problems, feel free to pick it up from Torry once I launch it through my windae
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Ridz🇯🇲♣️♏️
(@RiddleCF7) reported
@SkySports Topic of the day : fine a negative to try get arsenal fans down with.. for one my friend that **** ain’t working.
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Kieran Hazlewood
(@KillerKiezy666) reported
@SkyHelpTeam no Internet for 3 days now. This is appalling service and effecting my work. Unacceptable.
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Alan Bushnell
(@BushnellAlan) reported
@SkyHelpTeam I’ve lost a whole day of World of Warships! Fix the internet in Liverpool I beg of you!! #wow #ineedspacefrommymrs
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EDDY
(@eddydalton3000) reported
@SkySports Fix your red button
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Alex Frew
(@AlexFrew1988) reported
@SkyHelpTeam Wonderful. Yet another service I pay for and haven't got recently. You lot should wear black and white stripe tops when you take my monthly direct debit.