Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (15%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Croydon, Harringay, Cardiff, Cranleigh, City of Westminster, Ilkeston, Wandsworth, Barrow in Furness, London, Manchester, Birmingham, Hammersmith, Hackney, Tonypandy and Edinburgh.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Harringay |
Internet | |
| Cardiff |
TV | |
| Cranleigh |
Total Blackout | |
| City of Westminster |
Internet | |
| Ilkeston |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Lisa
(@lisamarie1711) reported
@SkyUK Absolutely appaling service for a disabled 30 years plus loyal customer today!! I'm moving in a month and you have cut my internet off today instead of 30th August. Apparently nothing can be done! I work from home due to my health and have had to take today off unpaid!!
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roy_royston
(@RoystonRoy) reported
@Jacquel12349506 @SkyHelpTeam God forbid they have a closing time, I think agents should work to stupid hours in the night just for you to ring up and hurl abuse at as well Jackie. Bet you tweet Morrisons when you’ve run out of milk at 11pm but they’re shut as well
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Kylo Parry
(@kyleparrymusic) reported
@rachaeljane13 @SkyUK Nope! I’ve basically resigned myself to not using the phone unless it’s on Wi-Fi! Awful service and no one to speak to about it! 😠
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to)))m
(@captainwow_69) reported
@ManCityBucko @CanaryYellow96 @SkySports You sound like an absolute virgin mate. You’re not even trying to counter the argument anymore cause you know you don’t have one. Amazing, thick as ****.
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WestyNFT
(@WestyNft) reported
@SkyUK you easily have the worlds worst broadband. Sort it out!
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Gnome
(@MRolmann) reported
@CFCAaron__ @SkySports How is he better not going to the world cup he ugly hes over hypped and Nunez already score 4 in one game 10 time better in some episode of breaking bad getting high on crack
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Kelli Armour
(@ArmourKelli) reported
No Broadband for 6 weeks!!! @skyuk @SkyHelpTeam since moving from Virgin Media to Sky. Openreach not providing feedback. Sky giving us no advice or support! @WeAreOpenreach Absolutely terrible customer service.
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Cal Metcalfe
(@pompeycal_) reported
@SkyHelpTeam I did, they brought it down to around £70 but it’s still too much considering most of the tv is repeats.
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thrill
(@whosthrill) reported
you man are actually the most dogshit company ever, fix the internet you complete melts @SkyHelpTeam
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Rachel
(@rachieblenn) reported
Good to see that @skyuk @SkyHelpTeam care so much about my issue that they can’t even be bothered to reply. Great customer service.
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David M
(@Dave_The_Scot) reported
@TheShortBlond @SkyHelpTeam 4. We received an email from Sky yesterday saying that they did a spd/line check and the speed was 93mbps so we are getting what they say! RUBBISH! Of course it’s gone down to 93mbps bc Sky are allowing it to drop and do NOTHING about it!>>>>>
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Kieran
(@kmcloone96) reported
@SkyHelpTeam Our internet has dropped out for the second time in two weeks, and has been down for over 12 hours now. Your broadband checker says there's an "outage in the area" -- could you provide an update on the status of this?
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roy_royston
(@RoystonRoy) reported
@DamnedMenace @SkyUK I get that’s annoying but its not like technical issues are an impossible occurrence? You have to take responsibility for the fact you have no back up in place you silly goose
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rachel bruno
(@mamaicey) reported
@SkyHelpTeam Thanks for the response. That maybe the case but my signal is unreliable in my car, my house, my workplace or outdoors regardless of weather. What do you suggest I do as I am currently paying for a service I do not receive and 3 other members of my family also 😪
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David M
(@Dave_The_Scot) reported
@TheShortBlond @SkyHelpTeam 5. We don’t want to cancel our Sky BB! We just want the speed that Sky guaranteed we’d get in January but, they are doing absolutely NOTHING about it! Sky Help Team??? Really? Well trying blxxdy helping us!!!
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Cal Metcalfe
(@pompeycal_) reported
@SkyHelpTeam Transformation Tuesday, also the last day of being a sky customer for me!
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Sarah Blanchard
(@SarahLufc67) reported
@SkyHelpTeam can you tell me if there are problems with broadband in the Durham area this morning?
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David M
(@Dave_The_Scot) reported
@TheShortBlond @SkyHelpTeam 5. Sky also say that if our spd goes below 100Mbps on 3 consecutive days in a 30 month? They will refund us but, it’s gone under 100Mbps for around 27 consecutive days during the July and so, we are also entitled to cancel BB without any penalties!>>>
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WestyNFT
(@WestyNft) reported
@SkyHelpTeam Soooo why’s mine turn to absolute dog **** through the night ??? Clearly bullshit and it ain’t even like I’m paying for a cheap plan. Absolute joke
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Dylan Hewitt
(@DylanHe37967514) reported
@RayBates57 @SkyHelpTeam Mine goes down every night without fail, you can leave for free if the service they promise doesn't come to standards
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steve jason
(@oldsoulboy) reported
@virginmedia Any ‘reputable’ company would check the ‘barriers’ before they asked ‘potential’ customers to end a contract with a previous supplier. Saying ‘oh sorry, there’s a problem now, tell you what, best you go back to @SkyUK’ is not acceptable
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Kylo Parry
(@kyleparrymusic) reported
@JVTay @SkyUK Do you want one too Jon? It’s dead easy. You just give them loads of money and get awful service all the time. I’ll DM you a link
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Keith O'Beaglaíoch
(@spanchie13) reported
@virginmedia I've contacted your "helpdesk" over the last 3 months, flagging that you're over billing me, raised a complaint and now you've suspended my account. #WiFi #billing #Switch @SkyUK @bt_uk
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Ray Bates
(@RayBates57) reported
@SkyHelpTeam Another outage in Kent…..Shocking service, roll on December when I can say goodbye
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Mrs Ronaldson
(@MrsRonaldson) reported
@SkyHelpTeam hi, hope you can help me, I’ve rented a film on sky store through the website as I had some voucher credit on there and I know to use the credit I have to use the website. Firstly it was a different price to on my sky box? But also I can’t find it on my box to watch?
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David M
(@Dave_The_Scot) reported
@TheShortBlond @SkyHelpTeam 1. It’s called the Sky Help Team but, they don’t seem to be helping me! We are on Ultrafast 1 since January 4th & Sky guaranteed 156Mbps to 160Mbps during peak times and, we did get those speeds until April but, the speed starting dropping and didn’t recover >>>>>
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Jonathan Wood
(@Jonatha46929318) reported
@SkyUK Absolutely awful company. I can't believe how badly we're been treated by them at the moment. Blaming a two day strike for a two week delay is a pretty low tactic too!
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David M
(@Dave_The_Scot) reported
@TheShortBlond @SkyHelpTeam 3. Because if they were monitoring our speed, they would & should have picked it up in April! I have screenshots of the speed history showing it go down from 160Mbps to well under 100Mbps and have sent them to Sky but, still do nothing to help! >>>>>
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roy_royston
(@RoystonRoy) reported
@Phoenixrahman @SkyHelpTeam Someone clearly doesn’t understand what a Sky Store rental is or how it works. Also what a terrible film to rent first off and then to get so upset that you can’t watch it for a second time that you tweet about it is absolutely hilarious. So so sad
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Dave
(@djt81) reported
@virginmedia I was put on a new contract at £75/month but have had an email saying my outstanding bill of £193 hasn't been paid and now I've been cut off. Shocking way to treat a long standing loyal customer. You can collect your equipment asap I'm off to @SkyUK