Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (47%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Hackney, Preston, Barnsley, Rotherham, Hammersmith, City of Westminster, Harrow, Royal Leamington Spa, Amersham, Warrington, Leeds, Southampton, Blackburn and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hackney |
Internet | |
| Preston |
TV | |
| Barnsley |
Wi-fi | |
| Rotherham |
Wi-fi | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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kxmz
(@kxmz__) reported
@imnothasan @SkyHelpTeam oh **** thamk god bro i thought i was dumb
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Destiny Ludlow
(@JerryMichaelLud) reported
@SkyUK @SkyHelpTeam I heard about all the internet issues that have been going on and mine has just dropped it’s still connected yet it won’t allow me to catch up with my shows or play online games and I got the 64GBs fibre yet it’s only doing about 2-3 mbs download speed
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Matt Allaker 🇪🇺🇬🇧
(@monkeymatt2) reported
@SkyHelpTeam Assuming this is affecting NowTV Broadband customers as well? as they share the same network?
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Darren Deddley
(@DeddleyDJ) reported
@SkyHelpTeam Hi @SkyHelpTeam are there any further updates on how the repairs are doing. Don't seem to have any service in Rochester ME3 area at the moment 😔
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TerryMidhurst
(@itdoesntaffect) reported
@skyuk @skyhelp broadband not working #skybroadband
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Si Lush
(@simonlush) reported
@SkyHelpTeam Anyone having this issue change the DNS server in your device network settings to 8.8.8.8 or any other public DNS server and it works. Have to do it per device as Sky stupidly don’t allow us to set our own dns servers on the router level.
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Sarah 🏏🏒🥅
(@sah038) reported
@SkyHelpTeam can you please let us know when broadband issues will be sorted very slow and keeps loosing connection
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Harriet Dale
(@AderynDale) reported
@SkyHelpTeam any more info on the broadband issue please??
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Joe
(@joe_1183) reported
@SkyHelpTeam Any update? Still not working for me
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Emily Powell
(@lilminxem) reported
@SkyHelpTeam And I thought it was just me! Thank god for Twitter, I can’t get onto the website at all either to check what outages there are in my area or to test my internet, glad I’m not the only one affected. Please fix this ASAP - some of us are WFH...
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Shaun Small
(@Shaunysmall3) reported
@SkyHelpTeam @SkyUK any chance of knowing exactly when the internet will be back? I already pay too much for crap internet service, but now it appears I’m paying for a whole load of nothing?! #skybroadband
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TalithaecfcWhite
(@talithawhite) reported
@SkyHelpTeam I can't get onto my broadband. I'm in Exmouth Devon.. I see you're having issues all over the place.
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Jem
(@astraldustmote) reported
@SkyHelpTeam Talked to some friends and the Internet is down in Ashburton, Newton Abbot and Buckfastleigh for Sky customers. A pretty big outage.
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Nicki Copson
(@NicCop_avfc) reported
@SkyUK whats the issue with wifi in SS14 this evening?
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Judge Mental
(@MR_CONSPIRACY_) reported
2 weeks with no TV now my sky bb is fecked!!! Just seen 100s of other tweets with the same problem. Just hope I won't have to pay the full bill this month as I haven't had the service I have paid for. @SkyUK.... Oh at least tell us what's happening fgs
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K morrison
(@MorrisinoK) reported
@SkyHelpTeam Sky service checker now saying no issues but we’re still having problems. Why was the network problem message removed when there are clearly still issues?
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Suecrag 3.5%❤️
(@Suecrag1) reported
@SkyHelpTeam When are you going to fix this. Can’t access Sky broadband which means cannot watch any bloody films
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Kop Cartoons ⭐️⭐️⭐️⭐️⭐️⭐️
(@Liverpooltoonz) reported
@Loukashair @SkyHelpTeam Same mate just checked on here to see if anyone is having problems the Sky website keeps crashing as well
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DCCCNC
(@DCCCNC1) reported
@SkyHelpTeam It's not like this is a one-off it happened a few times for the last 3 days. I think the issue is resolved now for me tonight. Finger cross this time
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LGSkipper
(@LGSkipper98) reported
Probably won't be streaming tonight as @SkyUK network is down.... fun times
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NANA YAW 🇬🇭
(@UnDa_YaW) reported
WTH is going on with the network?Paying so much money and there is no communication @SkyUK sort it out!!! #skybroadband
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Ahsan
(@ah55an) reported
@SkyHelpTeam Hi @SkyHelpTeam Any update on this issue? Conscious that i need the Broadband up and running login for work. Please advise...
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jcoxy
(@jcoxy7) reported
@SkyHelpTeam especially as being a customer 11 years never get a curtacy call or letter saying oh hi youve been loyal heres some deals we want to get you with!!! so new supplier i recon will give me better!! dont think ill be the only 1 you lose from this BS.
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fred hadden
(@FredHadden) reported
@SkyHelpTeam Any update on this issue ?
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Macaulay Pritchard
(@djlittlemac45) reported
@SkyHelpTeam You need to hurry up and fix the issue missing out on valuable ps5 time atm
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The Postman
(@Deeeej_Shroom) reported
@SkyHelpTeam your internet is proper **** lads
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Josh
(@JoshuaAuger) reported
@SkyHelpTeam why is my broadband not working? It hasn't been all day, disgraceful.
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Giles Giggins
(@gilesgiggins) reported
@SkyHelpTeam no broadband no apology nothing. Sky is once again clouded. This has broken out contracts time to move
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Nick0506
(@nickyj0506) reported
@SkyHelpTeam please do not tell me Internet is down again! This is getting beyond acceptable now. Used to be able to recommend Sky to my family and friends. Now I find myself recommending that they find a more reliable service.
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Christopher Lewis @ PTO
(@thecloudxpert) reported
@SkyUK I would love to try and report i am having issues with sky broadband but as your Test my broadband is down I can’t really do anything...