Is Sky having an outage?

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

 No problems detected at Sky

Sky problems in the last 24 hours

Sky Outage Chart

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • ▪ Internet (58.18%)
  • ▪ TV (23.61%)
  • ▪ Wi-fi (7.90%)
  • ▪ E-mail (3.90%)
  • ▪ Phone (3.25%)
  • ▪ Total Blackout (3.16%)

Sky Comments

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Sky Issues Reports

Latest outage, problems and issue reports in social media:
  • chrisbx515
    Chris (@chrisbx515) reported

    @SkyHelpTeam Yes but it’s not doing that and looping me around menus until there is none left at no point do I get option to speak to a customer service person hence my original tweet in the first place. Getting very angry now

  • verypaula
    Paula (@verypaula) reported

    @SkyHelpTeam my internet keeps dropping. Literally every other minute! Please help me.

  • Glo_Thienel
    Glo Thienel (@Glo_Thienel) reported

    Call to discuss price increase @SkyHelpTeam @SkyUK Really do not expect to get put through to India , where I have to repeat myself . Value Team don't want to talk to me ? As Diamond customer not good

  • joeharrod
    joeharrod (@joeharrod) reported

    @SkyHelpTeam Service has been rubbish for weeks, please tell your engineer to replace all the fiber while he's there. Thank you!

  • Amandajeyanam
    A R Jeyaretnam (@Amandajeyanam) reported

    @SkyHelpTeam @Freelancebrains Please clarify whether this is the same issue affecting W12. We’re without internet and neighbours confirmed loss. Your call centre says it’s a @bt_uk fault.

  • Amandajeyanam
    A R Jeyaretnam (@Amandajeyanam) reported

    @SkyHelpTeam I’m not in Hammersmith but in W12. Same issue. Please put some information out.

  • wherethesoulat
    Wendy (@wherethesoulat) reported

    @SkyUK is there a problem in lewisham as getting no service!!!

  • MrRollyToYou
    Mr Rolly (@MrRollyToYou) reported

    @SkyHelpTeam Hi. Are other users having authentication issues accessing Sky email via mobile devices?

  • JamieVaide
    Jamie Vaide 🇬🇧 (@JamieVaide) reported

    @SkyHelpTeam Any idea when the broadband problem in Hammersmith / Shepherds Bush will be fixed, please? I'm working from home and this is incredibly inconvenient. Thank you!

  • chrisbx515
    Chris (@chrisbx515) reported

    @SkyUK I want to speak to a human not a ridiculous phone sending me around a loop tried multiple helpline numbers all do the same stupid menu, issue requires conversation not something to do online. Why make speaking to a human so difficult. Rubbish system

  • GeorgeC_09
    George Cunningham (@GeorgeC_09) reported

    @Channel4 How come Homeland S7E1 has mysteriously disappeared from my @SkyUK planner AND its unavailable to download on any catchup service. Something amiss me thinks.

  • Akdsmith
    Ashley Smith (@Akdsmith) reported

    @SkyHelpTeam My internet is fine but the router is playing up (dropouts, WiFi stops working) and doesn't support 5ghz etc. Basically 2010 technology that can't cope with 2018 demands

  • BwithBlueblog
    BwithBlueBlog (@BwithBlueblog) reported

    @SkyUK Thank you but I think I need to first sort out where we stand with @TalkTalk who are currently not very helpful and making things very difficult. All we want to do is cancel after so many calls and hours wasted we don’t seem to get anywhere closer to cancelling our contact

  • BwithBlueblog
    BwithBlueBlog (@BwithBlueblog) reported

    @SkyUK Well from what I understood we have 20 days to cancel from the point of the order being placed in this case it’s been 6 days since the Oder was placed via phone -there was no mention of early termination in the call. #talktalk

  • aimees_driving
    Aimee (@aimees_driving) reported

    @SkyUK thank you for taking a months payment in advance for a service you know I cancelled over a month ago and for your online chat worker who wanted to give me 3 different reasons as to why you’re keeping my money for 3 weeks then ending the chat when she knew she was wrong!

  • luke_a_connolly
    Luke Connolly (@luke_a_connolly) reported from Tomlins Terrace, England

    @SkyUK yo - can you call re internet. Basically been paying for a service we never had and have read you can cancel free as per some regulations. Our WiFi doesn’t work in a small house in the house so we’ve had to pay and get it changed. - tried contacting but palmed off

  • rachelallcock22
    Rachel Allcock (@rachelallcock22) reported

    We moved yesterday. We gave plenty of notice @SkyUK and we still have to wait 10 days for tv. 10 days with no tv and four kids. 10 days and we will still be expected to pay over £100 this month for our bill. Shocking service @SkyUK

  • Mikeal51353695
    Mikeal (@Mikeal51353695) reported

    @HollyJohnsonfan @SkyHelpTeam @TalkTalk Doubtful about TTs speed. They cant resolve mine. I am paying for half of the service I paid for. Crooks!

  • sarahguest7
    Sarah Louise McMahon (@sarahguest7) reported

    @SkyUK I thought so but it appears my entertainment package is now not working as promised. Frustrated

  • dkondonis
    Dimitri Kondonis (@dkondonis) reported

    Subscribed to @SkyUK a matter of months ago, was immediately pressured into an upgrade, i’m a month ahead of payments and now my account won’t let me sign in or use Sky Go. Oh, and the prices have been raised. Yeah, great value.

  • RussellBuck75
    Russell Buck (@RussellBuck75) reported

    @SkyHelpTeam Morning ! Hopefully you guys can answer this question for me. If I sign up for SS thru my Virgin account ( £27.50pm ) will I get access to MainEvent for the boxing etc. Virgin support have been borderline useless ! Thanks

  • copperchopper
    The Earl of Oxton (@copperchopper) reported

    @SkyHelpTeam my internet has gone down.... checked your website and it says service is normal but clearly isn’t.... can you help

  • AllanBrough
    Allan Brough (@AllanBrough) reported

    @SkyHelpTeam Hi guys, I’d like to talk to someone to check something on my next bill. What is the best number to call? I don’t want to use an automated service. Cheers.

  • StanleyMikeCB
    Stanley (@StanleyMikeCB) reported

    Who should shoulder more responsibility between a manager and the players? when a team is on a poor run off form. #SkySports #EPL

  • gambitgareth
    Gareth (@gambitgareth) reported

    @ginger_gm @SkyHelpTeam Virgin it is. Uk Internet is wank in general, feel bad for my mum in angus Scotland barely getting 5mbps for the same price as everyone else!.

  • cricketmetal
    Tom (@cricketmetal) reported

    @EmmaSanter Did very well but those adverts on that network showing it on @SkyUK wow.

  • ParisLondon89
    Paris R-Sq'd (@ParisLondon89) reported

    @SkyUK @SkyHelpTeam New update is awful for searching shows. Suggestions no longer come up and too many listings their times are shown. Please simplify

  • SeanCowie9
    Sean Cowie (@SeanCowie9) reported

    @SkyUK What the fuck am I paying for? Get home after a snozzy and u just delete boxsets yeah. Had the whole of Game of Thrones recorded and Peaky an use think it's sound to remove them off my recorded. Watch, slimy as fuck use

  • infamyreborn92
    Daniel Pitt (@infamyreborn92) reported

    Sky+ box knocked off without warning at 22:30 and @SkyHelpTeam took 80 minutes to fix the problem after telling us 'it could be a specific channel' or the weather (calm and dry) is at fault. Recorded shows have now been lost. Sort yourselves out, @SkyUK.

  • ella2403ty
    Nikki (@ella2403ty) reported from Lichfield, England

    Can I have my old TV guide style back please @SkyUK this new layout sucks, even the blue is too bright

  • erkankarakaya
    Erkan Karakaya (@erkankarakaya) reported

    @BTCare @Virgin @SkyUK They removed my broadband package when I login MyBT I cant see any broadband package.They gave 3rd appointment next monday for activation.

  • Dutchilad
    kreeft en garnalen (@Dutchilad) reported

    @thechrisbriddon @TalkReading @SkySports he isnt a shit trainer he just really lacks experience.

  • MarkCunliffe_
    Mark Cunliffe (@MarkCunliffe_) reported

    @SkyHelpTeam are there any issues in Liverpool with broadband? Can browse and stream no problem but trying to down on demand (Sky Q) not happening.

  • Draekir
    Draekir (@Draekir) reported

    @SkyUK why is my Fibre Unlimited connection only 3.5Mb down, 2.5Mb up?? I'm trying to stream here and you guys are doing me in!

  • HarryJNetts
    Harry Joe Nettleton (@HarryJNetts) reported

    @AttitudeMag @SkyUK @BFIFlare @TheMayFairHotel I could honestly do with those beds in the Mayfair, that some good support when y’all eating ass

  • bexcollins15
    Rebecca Collins (@bexcollins15) reported from Pontypridd, Wales

    @SkyUK - Sky Q installation today, now ridiculous issue with sound dropping out every few mins, regardless of the programme, channel etc. Can see online this has been ongoing since the launch of Sky Q so what is the solution? Our kit/setup is fine. Not happy customers right now.

  • DEViL__YT
    The DEViL (@DEViL__YT) reported

    @SkyUK Wishing I never switched to sky now, sky are a scam

  • SalisburyZoe
    Zoe (@SalisburyZoe) reported

    WOW @SkyUK charging me for box office purchases I’ve never made and don’t actually have on my tv! WWE really?

  • pcookie79
    Paul Cookson (@pcookie79) reported

    @SkyHelpTeam Green light box on but no signal

  • kar1stedman
    Karl Stedman (@kar1stedman) reported

    @Lou_LouD @SkyHelpTeam I'm counting down the days this end too

  • Lou_LouD
    Lou Ali (@Lou_LouD) reported

    @kar1stedman @SkyHelpTeam Literally the worst. Looking forward to moving and going back to Virgin Media.

  • xbeautyfullx
    BEAUTYFULL (@xbeautyfullx) reported

    @SkyUK hi we have our roadband with you and my emails are not working when on WiFi at home?

  • dontasciime
    mememememe (@dontasciime) reported

    @SkyUK You just keep using the same excuse year upon year £2.50 my bill is going up to fund you research well fuck your research my subscription already pays for that you also get money for the shitload of adverts you run every 15 minutes

  • leebrown2
    Lee Brown (@leebrown2) reported

    @SkyUK email been incredibly unreliable and slow loading up in recent weeks. Is there a server problem? It has become a very erratic service: deleted emails reappearing. Deleted emails vanishing forever. More and more junk. It’s got progressively worse since becoming Yahoo.

  • Cubbyandrews
    Tim Andrews (@Cubbyandrews) reported

    @virginmedia Any chance that after 2 weeks of issues you’re going to get them fixed anytime soon? Just about to cancel and rejoin @SkyUK

  • Truthseeker_No1
    N Mehta (@Truthseeker_No1) reported

    @SkyUK A manager lied about my rights to cancel after your price increase. Is that usual policy?

  • its_RockT
    T. (@its_RockT) reported

    @SkyUK What is the point in me paying monthly for your service when it never seems to work?! #skygo #fixit #givememymoneyback

  • jadebrayxx
    JADE FRANCIS (@jadebrayxx) reported

    Shocking service @SkyHelpTeam hung up on twice already from your shocking customer service advisors!

  • Emmmmylouu
    Emma-Louise (@Emmmmylouu) reported

    @SkyHelpTeam Any idea why my internet is not working tonight?

  • mnix86
    Mark Nixon (@mnix86) reported

    @BBCSport If its costing £6m for @SkySports they need to threaten to cancel and get offered a better deal like everyone else does...

  • paulgreen79
    Paul Green (@paulgreen79) reported

    @SkyHelpTeam how much a month would it be for an existing customer to change their sky tv package to the following? Sky Entertainment HD add-on Kids add-on

  • Chris1Matthews
    Chris Matthews (@Chris1Matthews) reported

    Well done @SkyUK you have managed to make your skygo service even worse. As if that was even possible. What a waste of time. #sky #skygo #skygoproblems

  • SwiftlyDoeslt
    Kian (@SwiftlyDoeslt) reported

    @ZigicHeaders @Karxnka @TalkReading @SkySports Rude

  • LungVika
    LungVika (@LungVika) reported

    @ACanOfIrnBru @FiftyBuckss Go fuck yourself @SkySports

  • RealTaffMan
    Taff Man (@RealTaffMan) reported

    @SkyHelpTeam is broadband down in this postcode as I've had no Internet access all day Cf440lu and I have been on the phone all day and no answer

  • RealTaffMan
    Taff Man (@RealTaffMan) reported

    @SkyUK is broadband down in this postcode as I've had no Internet access all day Cf440lu, on phone for hours and no answer

  • rav1709
    Rav (@rav1709) reported from Leeds, England

    @SkyUK has to have the worst broadband ever!! Need to change this ASAP

  • ShreddedScience
    Shredder (@ShreddedScience) reported

    @WAGates @SkyUK @SkyUK are pretty awesome on Twitter. I tweeted out that I was having problems with them and they sent an engineer round the next day and fixed it. Which was cool.

  • BazJMurrell
    Baz Murrell (@BazJMurrell) reported

    @SkyHelpTeam what is going on with your Broadband/ fibre service? Getting worse daily #moneyfornothing

  • jackgphelps1
    jack g phelps (@jackgphelps1) reported

    @JustineNeale @ITV @SkyUK He’s more or less In the same situation as Jamie he’s been told to step down from tv roles and Jamie has been told he’s been suspended til the end of the season the trouble with today’s world is people are so far up there own arses they never make or made a mistake