Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hounslow, Barnet, Glasgow, London, City of Westminster, Hackney, Burgess Hill, Birmingham, Bristol, Leeds, Oldham, Ilford, Derby, Southampton and Milton Keynes.
| City | Problem Type | Report Time |
|---|---|---|
 Glasgow |
TV | |
| Hounslow |
Internet | |
| Barnet |
Internet | |
| Glasgow |
Internet | |
| London |
||
| City of Westminster |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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David Jennings
(@DavidJennings6) reported
@SkyHelpTeam Thanks for the message Emma. I’m in contact with Sky, have swooped the TV and now have a wifi engineer booked. My issue though is that the software on glass is too bandwidth hungry and/or struggling in what I believe is a normal household in terms of # of devices.
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Ste McPartland
(@SteMcP) reported
@SkyHelpTeam It says “there’s a problem with your request, please try again later”
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Anne
(@Annbarn25) reported
@SkyHelpTeam my Internet down orpington kent
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Holly K
(@Vxr_racing) reported
@SkyHelpTeam Constant issues with my sky glass it’s now sat in a spare room, new tv bought and used with puck which is still rubbish but I can watch apps on my tv rather than them constantly crashing on sky glass. All reported to sky and they couldn’t care less
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Man_Like_Sawyer
(@Eruoti_Sawyer) reported
@JumbaBrian4 @Chels_HQ @SkySports Oly to go tumbling down in front of the goalie when he receives a ball 😭😭
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LORD IAN MAC OF GLENCOE AND LOCHABER
(@Powersboy31) reported
@SkyHelpTeam Outage in the area…. G33 Glasgow ….. Just another problem to add to the list… Any news Heather? How long?
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iRoy. (There's somebody wrong on the internet.)
(@Roy_Isserlis) reported
from
Ormiston, Scotland
@SkyHelpTeam Did that. Noticed signal is doing from 1 to no bars and back. Never had bad signal here before This happened first in Haddington 6 miles away today, then same back home in Eh35
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Joe
(@uniquelyjoe) reported
It is now 51 days of no service from @virginmedia. All I need is a 'night pull'. 51 days, over 50 calls, and not one manager has called me back, not one agent has managed to book a night pull. Compensation currently over £450. @SkyHelpTeam fancy making me a deal in BL3?
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Paul Clarke
(@PSClarke28) reported
@SkyHelpTeam @bigmasser Is there not any sort of SLA for an outage affecting all FTTP services in an area?
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bob
(@instinctlives) reported
@SkyUK been on the phone for 1 hour 30 mins. Two transfers - all I want is a sky engineer to install my Broadband Superfast 80. Not sure why so hard; worst service I’ve ever had from any company.
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LORD IAN MAC OF GLENCOE AND LOCHABER
(@Powersboy31) reported
@SkyHelpTeam broadband down… AGAIN!!!!!!
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🔺
(@hafizfarhannn) reported
@Chels_HQ @SkySports mf couldn't even control a single simple pass without falling like an idiot
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dbola
(@dboladzn) reported
@SociaballTweets @SkySports You're going down
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ed
(@instinctlives) reported
@SkyHelpTeam Hi Michelle, neither. I’ve already upgraded in December. Had an engineer but didn’t fit it. I’m paying for the service, literally just need an engineer to install the broadband.
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•𝓒𝓪𝓼𝓮𝔂 •
(@casey_rich98) reported
@SkyHelpTeam Quickly resolved? It’s 4pm and it’s still not working. It won’t even connect to BT wifi despite being able to connect to other devices and constant attempts to restart it. Not to mention the constant glitches with apps, turning on and off randomly.
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Simon Buckett
(@SBuxWarriors) reported
@SkyHelpTeam Everything. Because Sky Go is a dreadful app that you guys haven’t ever bothered to fix. Take customers money and run, Sky’s strategy for years.
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Ste McPartland
(@SteMcP) reported
@SkyHelpTeam is there a problem with your website? I can’t sign in to my account on any platform and I want to speak to someone about leaving
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Simon Buckett
(@SBuxWarriors) reported
@SkyHelpTeam PM so you can avoid addressing any of my comments? This app has been broken forever and you charge money for it. Sky think that’s ok do they? All you’ll says is ‘delete and reinstall’. How about Sky fix the bugs? Any comments?!
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Chris
(@ChrisBeeharry) reported
@SkySportsPL Terrible idea @SkySports
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Tony Stiles
(@StilesTony) reported
@skyhelpteam I have just come off a call with your support technician Chris. Chris actually accused me of blackmailing him, which was not very courteous. I was entirely polite for the full duration of the call. I would like to discuss this and the refund I was promised in Dec.
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LORD IAN MAC OF GLENCOE AND LOCHABER
(@Powersboy31) reported
@SkyHelpTeam Done all that Heather…. Nothing…. Doing it few times a week now… awful service in this area…
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bob
(@instinctlives) reported
@SkyHelpTeam been on the phone for an hour and a half, two transfers; still on call on hold - all I want is to book an engineer to install my sky broadband superfast 80. No idea what the problem is - worst service I’ve ever had from any company!
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Lloyd Xmas
(@FaustinoShearer) reported
@SkyHelpTeam The same problem everyone had this morning.
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51.N1GHTH4WK 🇺🇦🏳️🌈 (hosting giveaways)
(@51N1GHTH4WK) reported
@SkyHelpTeam love having internet issues for over a week but no none issues in my area
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Tony Stiles
(@StilesTony) reported
@SkyHelpTeam Thanks @SkyHelpTeam. I will do so and post an update on the resolution here.
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Tony Stiles
(@StilesTony) reported
@skyuk I have just come off a call with your support technician Chris. Chris actually accused me of blackmailing him, which was not very courteous. I was entirely polite for the full duration of the call. I would like to discuss this and the refund I was promised in Dec.
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ed
(@instinctlives) reported
@SkyHelpTeam Still on hold, now been on phone for an hour and 40 mins. Don’t feel any closer resolution. It’s infuriating.
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Kirsty Weir
(@KirstyWeir11) reported
@SkyHelpTeam I am absolutely livid at the last of assistance or ability to complain about ongoing broadband issues! All your advisers do the same thing and don’t listen
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CineFilmsYT
(@CINEFILMS_YT) reported
I wouldn’t recommend upgrading to @SkyUK Q i have had nothing but trouble with internet dropping out 4/5 times a day!!! Since upgrading! Pathetic seems i’m paying more because i was told it would be better!!
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The Bull
(@elbaUKtoro) reported
@SkyUK bored of the internet going off all time. Then call and have to wait. No thanks. Say bye to a long-standing platinum customer