Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (45%)
- TV (31%)
- Wi-fi (13%)
- Total Blackout (6%)
- Phone (3%)
- E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hove, Bristol, Batley, West Drayton, London, Doncaster, City of Westminster, Croydon, Bedford, Waltham Forest, Carlisle, Dublin, Kettering, Glasgow, and Hackney.
| City | Problem Type | Report Time |
|---|---|---|
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Phone | 2 minutes ago |
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Wi-fi | 4 minutes ago |
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TV | 21 minutes ago |
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Internet | 1 hour ago |
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Internet | 3 hours ago |
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TV | 3 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Kirsty Ankers (@KirstyAnkers) reported@SkyHelpTeam go do I go about putting in a complaint about the customer service operator on a phone call?
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DStruct (@DStructUK) reported@SkyHelpTeam I upgraded my mums older non UHD Sky Q box to a new Sky Q UHD box. Received it today and it doesnt work? After the "Hello" - Your box will be a couple of minutes etc screen... red light stays on and blue Q pulses... indefinitely... never comes on?! Dead Box?!
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Paul (@8gzd8k76nM) reported@gcalderheed @SkyHelpTeam I mean it could be for any number of issues your vague question doesn’t really help
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Chris Forrester (@Chrisbricklaye1) reported@GNev2 Gary Neville shouldn't be anywhere near footballs future! @SkySports are panicking as they know ppl are cancelling their subscriptions due his awful biased opinions and unenthusiastic monotonous commentary. (Be more like @Carra23 )
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Ben (@twentynine12) reported@SkyHelpTeam discovery+ Aus Open stream for Andy Murray not working on Sky Stream. Other matches stream fine.
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Paulette Weekes (@Paulette_Weekes) reported from Brentford, EnglandSky broadband down reporting 2 to 4 working days to be resolved. This is so irritating @SkyHelpTeam. It’s the weekend and my children want to play games.
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Mark 🎥🎮 💙 (@msmith0489) reported@SkyUK Only for new customers though BT is cheaper and offering better speeds, so I'm off to them. See ya never
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Lancsiron (@LancsIron) reported@thumpermaxie @SkySportsNews We are a non league club now. Even if we had been in league two @SkySports wouldn't be interested. It may have something to do with the silly money they pay the Premier League and the realisation it is destroying clubs lower down the pyramid
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Scott Brookes (@brookes99) reported@SkyHelpTeam sky Q voice command not working, have followed all steps according to website and still no luck. When I try the 1 and 3 setting it always comes back unsuccessful please see picture
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Dazzy Bobbler (@FleekCouch) reported@aboutceltic @SkySports Decent fee. We got him for buttons and made a profit and had a good years service from him. Best of luck to him.
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Craig Rickell (@droopyfoom) reported@SkyHelpTeam I think your website might have an issue. I've been trying to sign up, multiroom says it has an offer if you add ultrahd, but when you add both it doesn't change the price. It worked fine until yesterday (been pricing up a few days). Any ideas?
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Scott Elliott (@ScottElliott10) reportedMy issue is if I’m taking £7 increase then OK, but can’t then issue further increase within 45 days of contract start date that’s unreasonable isn’t it @MartinSLewis ? I even suggested manual credits to balance the net charge, but a flat no from @SkyHelpTeam
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JF (@JF62596941) reported@MichaelBensonn @SkySports Ngannou beats him in both, whyte is awful now
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Matt White (@MattWuk) reported@SkyHelpTeam any chance of a method of contacting someone for broadband assistance? Have been through all the online help, and it’s still down.
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Grumpy Old *** 🙃🤓🍷🏴 (@Meldrewman) reportedOur @SkyHelpTeam mobile bill increases while mobile and broadband discounts are often to people on benefits? Anyone who can afford mobile and broadband should expect no help to pay for those services.
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Andrew Young (@_a_y) reported@twentynine12 @SkyHelpTeam It’s not working @discoveryplusUK The Discovery+ app is awful on sky… use a FireStick
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Danny. Calver (@CalverDanny) reported from Ipswich District, England@SkyUK Main problem can not sell sky glass TV after use .
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Paul (@8gzd8k76nM) reported@MattWuk @SkyHelpTeam So whats your actual issue then. any money you’ve got all green lights on your router and your actual issue is WIFI in which case it doesn’t just say its fixed after a line test it does ask you if you think there is an issue with WIFI so press yes
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Fay G (@FayGallacher) reported@SkyHelpTeam any issues today in EH52? Broadband been dropping in and out all morning.
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Brian (@Brian_Dingle_) reported@BigFrank_en @SkySports How do I stop this **** appearing on my timeline? Is it meant to be funny? Clever?
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Jo (@JoBlount) reported@SkyUK My broadband contract up for renewal. I click on the ad for £23 but it still tells me I have to pay £30.50 a month which no doubt will go UP again in April. I wfh so can't have any interruptions in service. Can I get the £23 deal? Would help me so much budgeting wise.
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Luke Mather (@matherlu) reported@SkyHelpTeam My internet has intermittently lost connection and regain connection (after 5+ mins) circa 20 times in last half a day however your status says there is no issues. This has never happened before so suspect there are. How can I take this forward?
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Alex Waite (@AlexWaite_htafc) reported@8gzd8k76nM @SkyHelpTeam @WeAreOpenreach How wrong you are, have you never heard of Virgin Media?? I got connected instantly as I was with them before. Maybe think before you type next time. 🤔
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the audacity (@somuchaudacity) reported@MichaelBensonn @SkySports I think Francis stops him in both. I’ve wanted Whyte to retire for the last few years. He’s taken so much damage
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Michael neal (@Mickneal74) reported@SkyHelpTeam something has happened to the signal near me.. for the past 8/10 months the signal is and stays at 1 or 4 bars outside !! we used have 3 or 4 inside .. have reported it a few times and each time you come back and say nothing is wrong ..
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Leanda Jenkinson (@Mrsvedder1) reported@SkyHelpTeam rang up for offers on package for elderly father. 15 year VIP customer. Tv and BB. Agreed new prices then demands £30 admin fee at the end of the call. How is this right?? No mention of this at the beginning or during discussions of new contract. #misselling.
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Grumpy Old *** 🙃🤓🍷🏴 (@Meldrewman) reportedOur @SkyHelpTeam mobile bill increases while mobile and broadband discounts are offered to people on benefits? Anyone who can afford mobile and broadband should expect no help to pay for those services.
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Amrul Choudhury (@JayAmz1986) reported@SkyUK I pay £24 for 60Mb from Sky, what makes this the lowest deal? Poor.
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Paul (@8gzd8k76nM) reported@Paulette_Weekes @SkyHelpTeam Thats the domestic broadband SLA for fault resolution. Hows about, you know be a good parent and do something with your kids instead of sitting them down in front of a TV or games console
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Matt White (@MattWuk) reported@8gzd8k76nM @SkyHelpTeam Unfortunately Paul, it doesn’t, because at the end of the online help it tells me that my broadband is actually fixed. Which it isn’t. So, back to the original question……