Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (58%)
• Wi-fi (20%)
• TV (11%)
• Total Blackout (5%)
• E-mail (3%)
• Phone (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Abingdon, Salford, Newcastle upon Tyne, Harringay, Pontypridd, London, Hammersmith, Caterham, Bristol, Middlesbrough, Ilford, Batley, Croydon, Hounslow, and Southwark.

City	Problem Type	Report Time
Abingdon	Internet	5 minutes ago
Salford	Wi-fi	12 minutes ago
Newcastle upon Tyne	E-mail	27 minutes ago
Newcastle upon Tyne	Internet	52 minutes ago
Harringay	Phone	1 hour ago
Pontypridd	Internet	1 hour ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fiona Miles (@fimiles24) reported 8 minutes ago

  @SkyHelpTeam anyone there to help with a technical issue?

• 
  ZzzAFC (@MJDGun) reported 11 minutes ago

  @SkySports @Carra23 Gordon sucks 😭

• 
  ⭐ ⭐ (@Usergonefor2025) reported 11 minutes ago

  @TheBluesFeed @SkySports SAY SOMETHING WE DONT ALREADY KNOW FOR **** SAKE

• 
  pyroshadowboarn💜☠️🐗 (@pyroshadowborn) reported 12 minutes ago

  @PitchConvos @SkySports Never been a downgrade nor will it ever be West Ham ain't on United's level

• 
  KR (@irawlingstwit) reported 15 minutes ago

  @Blue_Footy @SkySports When he lose 5game in a row his eyes 👀will clear. You guys want to keep using young squad format that never work for Arsenal, even Madrid had to abandon the same formula. I will be waiting patiently for ALONSO OUT chants

• 
  MDT (@TigerTowns88) reported 17 minutes ago

  @Pleyndamour @SkySportsRL @SkySports He wouldn't give a **** mate as he has no empathy for the paying public.

• 
  Tuppers 🐸 (@tuppers360) reported 21 minutes ago

  25 years with @SkyUK and the reward for loyalty is… paying more than a brand‑new customer. Cancelled. My wife can sign up cheaper. Brilliant system.

• 
  ReneeB (@GoldingsRenee) reported 23 minutes ago

  @SJbrigante Toto was IN with F1 higher ups & FIA to deny Lewis the 8th title. He too didn't want Lewis to surpass Michael as he's been ill in bed since 2013. Ecclestone said it boldly in his Skysports interview that Lewis will never win the 8th title as "they're preserving Michael's legacy"

• 
  Matteo Littarru (@MLittarru) reported 23 minutes ago

  @SkyUK , you customer service just ended my chat without saying anything, what an absolute joke, I will put all screenshots so you can what your customer service does, what a joke.

• 
  Paul C (@CPaul089) reported 24 minutes ago

  @DeanJamesAFC I never listen to him or the other one on @SkySports because they often seem like they don’t actually know anything. Wouldn’t surprise me if their “sources” are just them scrolling through their feed on here tbh.

• 
  Mathew Banks (@banks_math60699) reported 27 minutes ago

  @SkySportsDarts @SkySports Bad drunken English, but you get the point.

• 
  kaz (@girlieb71) reported 32 minutes ago

  @SkyHelpTeam I'm trying to buy a movie but my card details need updating but your site keeps saying it's a status 400 bad request

• 
  عبد الله (@Abdoulsk1) reported 33 minutes ago

  @theMadridZone @SkySports This is like Barcelona in 20222 sending Yamal to Brighton for a loan and also trying to sell him to Brighton fc. The board never took La fabrica talents seriously.

• 
  Sam Brown 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@SamBrow74823937) reported 35 minutes ago

  @SkySports Yet again, infatuated with Utd because we’re the biggest & greatest team in England. This would never have been said about any other club. Sky need Utd way more than Utd need Sky.

• 
  Leeroy Brown 🚲 🏍️ 🚙 🛻 (@LeeroyBrown01) reported 36 minutes ago

  Calling a data cable an umbilical cord just because it’s plugged into an F1 car is just stupid. #f1 #skysports

• 
  Call-Me-Alex (@anyi_jnr) reported 38 minutes ago

  I have received the worst customer service experience of my life from @SkyUk in the last 2 weeks. I subscribed for an internet broadband service since the 27th of May and up till now, I am unable to use the internet service. Contd in comment

• 
  wattery filth (@watteryfilth) reported 39 minutes ago

  @Danjsalt @SkyUK Plusnet, very good support

• 
  Kevin M (@kevinm19059) reported 39 minutes ago

  @talkSPORT @SkyUK Away n rap and cry more about how you’ve never been given a fair crack at management. You useless piece of ****

• 
  Ann Rochelle (@AnnRochelle8) reported 41 minutes ago

  @SkyHelpTeam heard England scored? Didn't get to see it because the Sky internet and television were pay an absolute fortune for has gone down for possibly 2 days. Buzzing.

• 
  You Don’t Care (@myk2602) reported 43 minutes ago

  BREAKING NEWS!! Free to watch football racks up peak viewership. The country’s interested but don’t want to pay the stupid prices set by @SkySports, @NOW and @tntsports.

• 
  YamYam 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@KaiMarley77) reported 50 minutes ago

  @talkSPORT @SkyUK He never made an impact at a world cup himself.....6 games 0 goals 0 assits nada nothing zilch

• 
  Steve Smith (@SteveSmith40242) reported 51 minutes ago

  @SkyUK I’m disabled and think I made a big mistake going over to my broadband recently. Terrible connection,especially on my iPhone. Everything the engineer installed is completely out of my reach. I’ve sent several to you but had no reply. Maybe I should leave 😡

• 
  mahensur (@bannaappletree) reported 52 minutes ago

  @bondseven1 @theMadridZone @SkySports He will be expensive that's why , i know como owner are rich but owner being rich doesn't mean the club is rich it doesn't work like that they have to rely on their revenue to buy new players not from owners pocket

• 
  Tony Longstaff (@tonylon83) reported 54 minutes ago

  @Ricky81D @SkyHelpTeam @skytv Totally agree. What annoys me most is if you go on the app you can sign up to any package there and then but if you want to cancel something you have to get in touch. Absolute joke.

• 
  Gerry Jones (@gerryjones78) reported 54 minutes ago

  So @SkySports red button option not working for superleague yet again 🤬🤬

• 
  Uzumaki Tony (@thearsfamily97) reported 55 minutes ago

  I commented "we all notice it, right?" on that training video and got bamboozled. Maybe those morons will shut ******** up now and agree that video was indicative of what Tuchel said (and what SkySports has confirmed) He is nowhere near fully fit, and hasn't even recovered from his injury.

• 
  Andy Parker (@aparker60) reported 58 minutes ago

  Rather bemused by @SkySports showing the worst possible angles for catches behind the wicket. Not sure whether it is a drone or a fixed camera square of the wicket. Just show it from in line with the pitch.

• 
  Michael #saintscityme ⚜️💛🖤 (@mkcpapa) reported 1 hour ago

  @SkyUK hello, every time I go to Rhodes island, Greece , I get my roaming plus text and then spend the entirety of my holiday with data for only half the Holiday. No cap issues and seemingly no problem on your app but I’ve had No data for the last 4 Hrs

• 
  Daniel Kerley (@danielsjourney1) reported 1 hour ago

  Can someone please help me @SkyHelpTeam I pay alot of money for your full fibre gigfast broadband but I just cannot get any sort of strong or consistent WiFi upstairs. I’ve been advised on the phone that I should have been told the speeds won’t be the same in other rooms unless I spend another £6 a month on another service and booster. I shouldn’t have to spend yet more money to receive a service I already pay for. This is ridiculous now, can someone with the authority to make decisions get in touch please as this is very unfair now

• 
  Steve Smith (@SteveSmith40242) reported 1 hour ago

  @SkyUK How do I raise a complaint about Sky? I’m disabled and am not happy 😡.