Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Bognor Regis, Livingston, Hammersmith, Manchester, Southport, Halifax, Glasgow, Croydon, Plymouth, Hackney, Stepney, London, Paisley, Dublin and Farnborough.
| City | Problem Type | Report Time |
|---|---|---|
 Bognor Regis |
TV | |
| Livingston |
Wi-fi | |
| Hammersmith |
Internet | |
| Manchester |
Internet | |
| Southport |
TV | |
| Halifax |
Total Blackout |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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rebeccaburnett ♥
(@rebecca_marix) reported
feel sad that I've just cancelled my @SkyUK TV, but also refuse to pay stupid money every month.. 😑
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hayley roberts
(@hayzbetts) reported
@SkyHelpTeam just want to clarify you don’t call people saying internet has been rubbish and then hang up when challenged? Keep getting scam calls and it’s very annoying. Not your fault of course. Phone number 01980587358
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Pottr564
(@pottr564) reported
Hi @SkyUK I know your line tests show 35mb, and that there are no problems, but I'm in my house now and getting 0.8 on a WIRED CONNECTION. How do I get through to someone as you won't connect me because apparently there are no problems?
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Sam Crompton
(@sam_sam79) reported
@SkyHelpTeam I do t need to do a test when the light on my hub is orange for internet and when I connect to the hub any device takes me to your trouble shooting web page
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Miki 🌾mura
(@whiteanklesocks) reported
@SkyHelpTeam Hi, where can I make a complaint about the open reach engineer with regards to the installation of super fast broadband? I am having a nightmare because of this person.
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Laura
(@Lozzzeeeee) reported
@SkyHelpTeam is there problems with broadband in Shrewsbury? SY2 5 area
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Emma Elllis
(@emabob79) reported
@SkyHelpTeam The fact everyone was trying to get on it as their internet down too perhaps???? Really poor you’ve not notified customers there’s an outage in area
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Chilli Picazo
(@elgatochilli) reported
@SkyHelpTeam Over 24 hours without functioning broadband. These things happen but impossible to speak to a human being.And no updates from SKY. Customer service? Nil.
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Anthony
(@fleet29) reported
@seanc999 @SkyUK Simple cancel direct debit return boxes always found there customer services abysmal
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Michael Clarkson
(@Bolton1251) reported
from
Bolton, England
@SkyHelpTeam Hi. Been having probs with new HDR Q box. Regular sound pauses watching recordings on Q, pixelated on mini. Updated software and reset hard drive but still same issues. Tried getting through to someone on phone but automated system sending me round in circles.
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Andrew Tinham
(@ALTrun09) reported
@SkyUK right , my father has sky mobile SIM card , he tries to make calls but it randomly cuts off or doesn’t even make a call! He has cancer & appointments are essential, I see from forums you have major issues, WHY ARE YOU NOT SORTING THIS ISSUE OUT !!!
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Ross Matthews
(@rosstafer94) reported
@SkyHelpTeam my internet is down in the Shrewsbury area, any idea of when it will be fixed?
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Nick Hawkes
(@Yippeee_Ki_Yay) reported
@SkyHelpTeam your support is appalling. 3rd call to sort something trivial, both times its said to have been sorted yet a month later I am receiving emails to say you are going to charge me for non returned equipment. No email address to contact, no live chat. Very poor
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Chilli Picazo
(@elgatochilli) reported
@SkyHelpTeam The frustrating thing is that as a paying customer there is no access to any kind of customer service.
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Bring Back Arsene
(@arsenalarsene79) reported
@AlanSha71353681 @SkySports I agree life is the most important thing, you hear all these things in football about it being COVID secure but in all honesty I don’t know the detail if it really is, if it isn’t you are right it should stop but if it is then I think it does help people cope with the situation
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Allison Richardson
(@AllisonRichard9) reported
@SkyHelpTeam I STILL NEED HELP!!!!!! If I don’t give my mobile number it cuts me off. You should be helping everyone who pays there bill not ignoring us !!!!!
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Sean Christian
(@seanc999) reported
So I get @SkyUK Q installed. Mini boxes don’t work. Wait over 3 weeks for engineer. Still don’t work. Phone Sky. Can’t get an engineer until after pandemic. Told no reduction in the £80 monthly bill is possible. Remarkably bad service after 21 years of being a customer
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Pete Brechunec
(@PDBrec) reported
@SkyHelpTeam Looking on here, Broadband seems to be down in the Shrewsbury area? Any info please.
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Ed Down
(@alhashed) reported
@SkyUK my internet speed is terrible but I have noticed that I don’t have the most up to date router which on my sky app says I have the sky q one with the lights on top but I actually have the standard one with the lights on the front how do how do I get this changed at no cost
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Jas
(@jasdeep_singh_b) reported
@SkyHelpTeam my internet is not working and is slow ?
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Danofthewibble
(@danofthewibble) reported
from
Shrewsbury, England
@booqpr @SkyHelpTeam I had the same problem - connected but no throughput. Seems to be working again now but has been up and down all morning.
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Sam Crompton
(@sam_sam79) reported
@SkyHelpTeam That really isn’t helpful. It’s been 24 hours now. What is the issue in the area and when will it be resolved? Will we be compensated for the lack of internet given that I’m paying for a service I can’t have?
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david lee weir
(@davidle87466927) reported
What world am i living in???? @SkySports main event page is a podcast???? 4 grown ups in their houses talking about football???? Is this the new world?? Am i too old??? Help me out here?? #bhafc #podcasters #notforme
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Bethan Langrish (Evans)
(@BethLangrish) reported
@SkyHelpTeam Having connectivity issues turned broadband on and off and all lights say it’s working but TV says differently!
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DJ
(@skydivemini) reported
Twitterverse help needed. Is anyone currently with @SkyUK broadband that used to be with BT who can vouch for the service? Just found out about BT’s CPI + 3.9% annual increase written into t&c’s so now reluctant to go with them (as equivalent to almost a 6% rise a year!!)
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Lynn Godsall
(@GodsallLynn) reported
@SkyHelpTeam still waiting for help 4 days after moving. No services at all one attempted contact from escalation team which I missed. Nothing since. APPALLING. 20 years custom counts for nothing
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marty Huggins.
(@totfinsol) reported
@SkyHelpTeam My sky is down. What’s happening can I get a refund for the time I can’t use it?
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Sam Crompton
(@sam_sam79) reported
@SkyHelpTeam That doesn’t help when there is an outage and a lockdown with no where to go. You or open reach must have some idea of when this can be resolved
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Krystle'McNeill ♡
(@KrystleMcNeill) reported
@SkyHelpTeam I get the automated service woman who tells me to do what you have said to do then it hangs up.
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clareowen
(@clareowen) reported
@SkyHelpTeam - internet down and app just says no known fault in area. Is Shrewsbury having a BT outage?