Sky service status: outage reports and connection issues
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Full Outage Map
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (55%)
- Wi-fi (18%)
- TV (16%)
- Total Blackout (5%)
- Phone (4%)
- E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Newport, Slough, Glasgow, Bristol, Portsmouth, Hackney, Croydon, Southwark, Cardiff, Royal Tunbridge Wells, Wilmslow, Hounslow, Ilford, and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 13 minutes ago |
|
London
|
Internet | 1 hour ago |
|
Newport
|
1 hour ago | |
|
London
|
Wi-fi | 1 hour ago |
|
London
|
Total Blackout | 1 hour ago |
|
Slough
|
TV | 2 hours ago |
Full Outage Map
Community Discussion
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Sky Issues Reports
Latest outage, problems and issue reports in social media:
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heather (@hev194) reported@jammierooroo @SkyUK Iarrange my mums she has put me down as th main contact with virgin so I can speak to them on her behalf . She only pays £46 a month for tv internet and a phone line.
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ArthurPewtey999 (@pewtey99995828) reported@jammierooroo @SkyUK Cancel the standing order/direct debit first thing, they will soon be in touch, then you can tell them where to go.
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Connor (@cslfc95) reported@skysports have a designated cricket channel. Calls itself the home of sport. Consistently ups it's prices. Be quick enough showing ****** baller league that nobody cares about. Gonna be losing another customer very shortly. Robbing people blind and they don't give a ****
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BoudaSmoke (@DanielTStocks) reported@jammierooroo @SkyUK I'm not trying to be a **** here, but when they said, "Hi, I'm X from Sky...". She couldn't hang up the phone?
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Trading Places (@Ajcts) reported@jammierooroo @Despairing_Tory @SkyUK Distance selling regulations. Cancel
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Lord George Blackdiamond 🇬🇧🇺🇦🇪🇺 (@scott_and_ball) reported@jammierooroo @SkyUK @skytv phoned my disabled BiL who lives alone and takes him to upgrading Netflix to 4 accounts, and take up sky sports (he never even watch sports). We never found out until after he died and we saw the bills. This cold calling should stop.
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chunksafc (@chunksafc1886) reported@kinlochleven7 @jammierooroo @SkyUK They want to talk you into staying. When TNT got the football i rang up to cancel and switch to virgin as that was included. The guy jumped through hoops to save me £35 quid, he took small amounts here and there, discounted broadband the lot
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Martyn Stevenson (@MartynStevenso3) reported@TheBurnleyWay @SkySports Just piss off. Nobody wants you here. We haven’t wanted you since October. Lingering like a bad smell,
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nmuk (@nmuk) reported@jammierooroo @SkyUK There is a cooling off period - I checked, you won't have a problem but yeah, give 'em hell!
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Nature_CFC 🔅 (@Natureryme1) reported"The #Chelsea fans deserve a lot better than they've been served. It's really, really shocking, the way that club is being run, I'm sorry. [The owners] have let everyone down there." — @johncrossmirror via @SkySports
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Kate (@Holliebear80) reportedNever had an issue with Sky but this last few weeks they’re testing my patience. @SkyHelpTeam wanna tell me why you think you’re charging £41 for early mobile termination when the number that was cancelled belonged to my Dad …. Who died 6 weeks ago and you were told this!!!
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Jabk (@bickburn1811078) reported@TheBurnleyWay @SkySports **** kff 6 scoot pared 0-1 Man City Huhu
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PorscheTime (@PorscheTime) reported@jammierooroo @SkyUK My 77yo MIL was recently scammed out of 75,000 by fraudsters and M&S, MBNA and Santander also loaned her 20,15 and 20k . Problem is she didn’t apply and is a pensioner living alone, half deaf and early stage cognitive decline . The police are looking into the fraud which involved clearing her savings accounts at BoS, opening a Revolut and Kraken crypto account to funnel all the money to from her savings accounts and the loans on top. To say the BoScotland, Revolut , M&S, MBNA and Kraken have been unhelpful is an understatement of enormous proportions. The elderly need better protection from services that insist they hold online accounts. How does anyone lend a 77year old 55,000 in 48 hours with no affordability checks or veracity checks and then only want to talk about paying on time. The elderly are so vulnerable online and none seems to give a monkeys. BoS allowed over 130,000 to flow in and out her bank account over an 8 day period on an account that averaged 280 pounds per month flows over the last 2 years and total balance never changed more than 1-2,000 in that time. M&S will lend online easily but to complain or speak to anyone about you have to write to them and after doing so they refuse to discuss it . The elderly are cannon fodder online.
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Bee (@BeeDee6) reported@jammierooroo @Bawbaw19933241 @SkyUK My 97 year old mother was paying something along the lines of £150 and barely using anything. So my sister phoned up and lied and said she'd gone into a nursing home so they'd cancel it!! They prey on the vulnerable elderly who they know don't understand these things!!
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userds5050 (@userds5050) reported@jammierooroo @SkyUK It's not usually Sky calling but one of their affiliates. They call me on a daily basis on different numbers even though it's the same people. They are aggressive and often call back when you hang up on them @skyuk need to do something about them
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VeloBet Promotions (@VeloBet_Promo) reported@SkySports Chelsea at 48 points and 5 straight Ls, but SkySports still wants a post-mortem on Rosenior like the problem was one man.
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Carl Bucksey (@carlbucksey) reported@Malcolm_Sillick @jammierooroo @SkyUK Tbf 30 day cancellation is standard so not really sure what u expect them to do. They haven't refused to cancel by the sound of it and prior to you calling what else are they meant to have done?
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Dave 💛🤍💙 (@LufcMad42715) reportedAgain #skysports where is the leeds reaction in on prem sports and its all city wtf
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Sim Talks Tennis 🎾🙂↔️🎤 (@SimTalksTelly) reportedThe fact that @SkySports @skytv hasn’t got a series link for the #PremierLeagueofDarts doesn’t make any sense and they need to fix it once and for all! Also losing links when the channel changes! Ridiculous in big 2026!
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John Sorrell (@CamperVanMan61) reported@happyhoppy66 @FootballMartin_ Even SkySports called em out for leaving early. Some of our fans will probably boo when we do lose, fans around us don’t even bother to come Back after halftime, to interested in drinking in The Dell to actually support team!!
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Sparky (@sparkyuk11) reported@CindyTh3Dog @jammierooroo @SkyUK They’re the worst. All farmed out to foreign call centres who don’t speak good English. They mumble and constantly try the upsell. When my mum wasn’t budging they just hung up on her. Others have been equally rude. Moved her off from BT to Vodafone and they’re just as bad.
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Lucy Smith - LFC, Films and TV 🔥 (@PitchCentralHQ) reported@jammierooroo @SkyUK Sky sales team are the worst
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Violition (@maxviolition) reported@jammierooroo @SkyUK Cancel yours whilst you're at it.
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Lexie (@rubyrose8400) reported@jammierooroo @SkyUK Sky did that to my elderly mum Also BT her monthly bill was £186 after I got stuck in she got all the money back , free 6 months & down to £18 a month . Disgusting companies
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manishR (@amrish1304) reported@SkyUK please do something about the Sky Max Router. I used to get better coverage with the previous black router and now its not even reaching my upstairs bedrooms. The sky max pod is a good solution but at 8 pounds it is not pocket friendly. A long time customer
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Chuck Style (@ChuckStyle1) reported@jammierooroo @SkyUK **** @SkyUK for this disgraceful behaviour. Why are they allowed to get away with this shitshow, makes me so mad 😡
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👅🫶Alas / minx ☺️🫶👅 (@x_Sala_24_12_72) reported@jammierooroo @Craftycryer @SkyUK Just move to someone else and cancel DD etc .. then escalate the complaint and refuse to pay the leaving charge ... Sky are terrible the equivalent to British gas .. the worse out there ..
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Scrunch (@mattfle02898557) reported@jammierooroo @SkyUK yes it's awful, thankfully, you can cancel as there is a cooling off period.
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Malcolm Sillick (@Malcolm_Sillick) reported@jammierooroo @SkyUK An older lady I know lost her husband about 2 years ago. Recently I discovered that she was still paying for the package including Sky Sports, which she had never watched once since he died. I rang Sky with her and they insisted she should give the 30 days notice to cancel it!
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Thomas O'Duffy (@ThomasODuffy) reported@jammierooroo @SkyUK @EE UK charges a 99p/minute "connection fee" on mobile if you call a 0845 number, which includes many forms of customer service, on top of the 1 to 7p cost of calling an 0845 number. There is absolutely no justification for such predatory and greedy pricing which disproportionately older citizens or people on lower income.