Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (59%)
• Wi-fi (20%)
• TV (11%)
• Total Blackout (5%)
• E-mail (3%)
• Phone (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Hammersmith, London, Hackney, Normanton, Reading, Glasgow, Bristol, York, Addlestone, Oldham, Sheffield, Cambridge, Birmingham, Rotherham, and Guildford.

City	Problem Type	Report Time
Hammersmith	Internet	2 hours ago
London	Total Blackout	2 hours ago
Hackney	Internet	3 hours ago
Normanton	Internet	3 hours ago
Reading	TV	4 hours ago
Glasgow	Internet	4 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  sohel basravi (@BasraviSohel) reported 3 minutes ago

  @JHUGUESSS @_BeFootball @SkySports u r jst a kid dont how bad he plays

• 
  FenStars 🇳🇴 (@FenStars) reported 4 minutes ago

  @SkySports 54.5% of SkySports viewership have never kicked a ball in the air and it shows.

• 
  Tokyo Trader Legal and Investment (@offshorelegal99) reported 5 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Thats appalling they can if they wanted to ...this company have recently been fined by Ofcom for horrendous customer failings so do esculate your complaint higher...im sorry to hear about your beloved dads passing....

• 
  Gerry Berry (@GerryBerry3000) reported 6 minutes ago

  @HatemMElgammal @SkySports Fck off idiot.

• 
  Teff (@Teff347645Teff) reported 7 minutes ago

  @NielssonRn @SkySports Don’t mind a dog ****

• 
  pete (@shade1964) reported 8 minutes ago

  @SkySports FIFA have seized the chance to try and **** over Englands chances they corrupt

• 
  CJ01 (@Warwickshire01) reported 8 minutes ago

  @SkySports You think this is bad, wait until the premiership starts, this is just the begining.

• 
  Wes Poole (@keane016) reported 11 minutes ago

  The irony after being on the phone to three people at @SkyHelpTeam (mobile) that the line is so bad they just hang up. Spoke to three people who eventually said I need to speak with another team. Fuming hahahhha

• 
  DGH (@DavidHa28575667) reported 11 minutes ago

  @SkyFootball @SkySports If its struck the wire yes of course it should the game should be at least replayed so many bad decisions

• 
  Dorastar1 (@Dorastar1) reported 12 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK It seems there is always that one company who is awful at this, we had no trouble with most but f-i-l's insurance company told me they'd all had bereavement training, I told them that it really needed more than just "talk in a soft voice" and actual useful policies.

• 
  Evee Carr (@EveeCarr) reported 12 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Been there. VM are bloody awful. Condolences for your loss.

• 
  arron (@ArronScott75) reported 13 minutes ago

  @SkySports Infantino needs to **** right off. Corrupt ****.

• 
  Brian Brian (@BrianBrian36008) reported 15 minutes ago

  @SkySports Just kill the room service And use the compound service Simple u people

• 
  Ann (@annockh) reported 16 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK I had so much trouble with virgin when my mother died. I said I was ending the contract. 10 mins later they rang to offer her new channels free if she stayed. I replied “ she’s bloody dead and and God has sky in heaven.” They got the point! I’d even emailed.

• 
  yuvraj 🇪🇸🇦🇷 (@brookyarena) reported 16 minutes ago

  @cowcorner183 @SkySports also it is from sony, if you couldnt recognise the graphics lmao. retard.

• 
  Adam Smith (@AdamSmithyyyyyy) reported 16 minutes ago

  @AdamTweddell00 @SkySports we were all surprised that Brazil couldn't choose a better taker and not surprised when his penalty was so ****

• 
  LovelifeLoveLowe (@debbsno1) reported 17 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK They are the worst. Customer service ? HA ! Joke. Can't wait for my contract to end & get back to BT.

• 
  really.. who cares!! (@mugen112) reported 17 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Feel your pain. Tv license people for me were horrible.. "will there still be a tv in the house" the thoughtlessness

• 
  Roxy (@roxycampbell) reported 22 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK So sorry for your loss. The DVLA were terrible for me, they said that they could only refund mum's car tax from the date they received the form, not when it was dated. I had done it to the end of month, as they don't do partials, and lost an extra month because it that.

• 
  Jacqueline Bolton (@JacquelineBolto) reported 23 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Bless you. It's a vile task. British Gas were awful, his local council and careline were great. Much love xx

• 
  Kamurii. (@kevkamuri) reported 26 minutes ago

  @SkySports Damn they won't be seeing the light of the day

• 
  rowey_brolga (@Rowey_brolga) reported 26 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK We did the same after dads death ,one ****** of a company demanded the original death certificate, I changed residential address to local lawn cemetery ,phone 1800 3825633(letters)and never engaged again

• 
  CJ 🍉🌈 (@____CJ______) reported 33 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK They are so out of touch it's unreal. I recently had to phone virgin media "bereavement and critical illness line", a relative has terminal cancer, but yet they can't offer monthly rolling contracts? We had to sign up for a min 2 year contract? It's disgusting. I'll never go VM!

• 
  loxanna flame fairy (@laurenbunting3) reported 33 minutes ago

  @SkyUK @ParryGavin Our internet goes off constantly lately in Kirkby Liverpool L32 it’s Not good enough fix the issue

• 
  Paul Bayliss (@PaulBayliss9) reported 34 minutes ago

  @MelissaReddy_ Indeed... Imagine if teams took personal responsibility for defeats, instead of blaming a bit of wire in the sky, and technology defects. 4 players around Bellingham, and they could not stop him. You lot @SkySports are part of the problem. Won fair & Square

• 
  Lacking Courage (@NeedMoreCourage) reported 37 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK Agree, my poor wife trying to deal with VirginMedia who are still sending bills 2 years after his death & 3 months after his bungalow was sold!!!

• 
  Goaldata - Liverpool Zone (@LiverpoolZNE) reported 40 minutes ago

  Speaking to @SkySports, Rafael Benitez highlighted Andoni Iraola's advantage of knowing the Premier League and predicted strong fan support for his playing style at Liverpool: "It's (Liverpool) a massive club. But I think he has an advantage - he knows the league. That is not easy. At the beginning when we arrived to the Premier League, it was totally different. But he knows the league. The fans will be very supportive, for sure. The way that he wants to play, I think they like that. And I think he has great possibilities to do well."

• 
  Paul Johnson (@15Luap09) reported 40 minutes ago

  @SkySports @FIFAcom couldn't run a bath without a mis-hap. Ref should have taken Quansah's name down as Balogun

• 
  Ross (@RossUKRFC) reported 47 minutes ago

  Hey @SkyHelpTeam why are you asking me for a pin to watch a football match I'd been watching for 114 mins? Had to reset it because you never ask for a pin....

• 
  𝘼𝙙𝙖𝙢 𝙏𝙬𝙚𝙙𝙙𝙚𝙡𝙡 (@AdamTweddell00) reported 1 hour ago

  @AdamSmithyyyyyy @SkySports He’s some player like but my god is he **** at pens😭