Sky

Sky Outage Report

Why is my Sky service not working?

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Sky Outage Chart 01/17/2026 20:50

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Sky compensate me for the outage?

Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.

If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (51%)

    Internet (51%)

  2. TV (27%)

    TV (27%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (3%)

    Phone (3%)

  6. E-mail (2%)

    E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Leeds, Plymouth, Birmingham, Glasgow, Prescot, Wilmslow, Canvey Island, London, Rotherham, Sittingbourne, Batley, Salford, Southampton, Newham and Ilford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLeeds Wi-fi
United KingdomPlymouth TV
United KingdomBirmingham Wi-fi
United KingdomGlasgow Internet
United KingdomPrescot Internet
United KingdomWilmslow Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • lgladdy Liam (@lgladdy) reported

    @gordonrox @SkyHelpTeam Thanks! Always assumed that flow would be way too slow to actually resolve it, but I’ll reach out to them! I was thinking it might have just been the graphics compositing, but it happens even when they’re not on screen so assuming it’s something to do with actual quadrant feed.

  • SE3cheesewedge DaveLUFC (@SE3cheesewedge) reported

    @ellis_platten @SkySports No Leeds fan should give them cnuts the time of day. As bad as Kewell you are

  • ihatemyfitss ola. (@ihatemyfitss) reported

    @eurofootcom @SkySports damn that's crazy

  • caswell009 Caz (@caswell009) reported

    Jesus, if you could see the @Arsenal game and only had yo listen to @GNev2 on @SkySports youd think we were the worst team in the world

  • Jaymanborde_ JJJJJ (@Jaymanborde_) reported

    @SkyUK absolutely terrible service. Not replied to any of my emails and not been helpful over the phone however still sending me letters in the post regarding the same issue

  • bozarama Andrew Burrows (@bozarama) reported

    @SkySports watching the #blackburnrovers v #hullcity match on Sky Sports+ audio mix is so poor! Commentators are obviously in a studio booth and the natural sfx are barely audible! The lack of atmosphere is worse than a COVID game!

  • PowellVerity Verity Powell (@PowellVerity) reported

    @SkyHelpTeam @SkySports I can’t seem to log on to do Super 6 on the app I registered account last night please help!

  • edward036 Duncan Smith (@edward036) reported

    @SkySports there’s a lip sync issue with studio pundits, it was fine earlier with the other pundits in the 3pm show it’s just when you go to studio standing pundits now that there is a delay, no lip sync issues on adverts

  • noseyash Ashley Wright (@noseyash) reported

    @SkySportsPL @SkySports You can’t be serious with the ‘what a goal this is’. Guy wasn’t even sprinting, it’s appalling defending firstly, terrible keeping secondly (to be beaten front post without the guy even connecting well with the shot). Only conclusion is it’s the admin writing the posts first game

  • ImPatrickDownes 🎙𝐏𝐚𝐭𝐫𝐢𝐜𝐤 𝐃𝐨𝐰𝐧𝐞𝐬 (@ImPatrickDownes) reported

    @SkyHelpTeam Having spent 2 hours across two days to get my landline working. Your AI bot is awful. How am I able to get this sorted please?

  • PoundshopGuv the Poundshop Guv’nor (@PoundshopGuv) reported

    @twistedmrperko @skytv @SkyHelpTeam Same, here plus all my apps do not work with various server unavailable errors.

  • janieg33 JANIE G💝💝❤️💖 (@janieg33) reported

    @ARSENAL_THERAP @GNev2 @SkySports It was terrible! Bleating on and on! Normally we cut the sound when he or JC commentate but my dad wanted to listen to the crowd

  • iluvmeech Meech (@iluvmeech) reported

    **** @SkySports @SkySportsPL talking over ‘the angel’ no respect from these *****

  • danielmckinley Daniel McKinley (@danielmckinley) reported

    @SkySportsPL Bet he’s never watched him apart from some highlights he’s been shown by Skysports. Rooney is the last that came with the hype and delivered

  • DiamondsAreRed1 Diamonds Are Red (@DiamondsAreRed1) reported

    @SkyHelpTeam one of your engineers has accidentally cut my father in laws sky dish cable so he has no signal. You’re impossible to contact via phone and the chatbot is crap. We need help here.

  • GoaterBilly Billy Goater (@GoaterBilly) reported

    @SkySports unable to sign on to Super 6 on IOS, login keeps looping

  • lgladdy Liam (@lgladdy) reported

    @SkyHelpTeam @SkyCricket There's some glitching going on on the SkyQ UHD feed of Sky Cricket today in the bottom right quadrant of the feed. It happens both over graphics and when they're not on, so I think it's just an issue with that 1080p quadrant used to make up the 4k feed.

  • jackokelly_94 Jack Kelly (@jackokelly_94) reported

    @SkyHelpTeam been on hold to Sky cloud wifi support for nearly 3 hours and no answer????

  • ARSENAL_THERAP The Arsenal Therapy Show™ 🟥⬜️ (@ARSENAL_THERAP) reported

    @janieg33 @GNev2 @SkySports I was going to find a stream but was too lazy to, wish I had though we won 5-0 and he is cutting the crap out of The Arsenal , negative clown really

  • BabaSamir12 Mubarak Gøøner 🇰🇪 (@BabaSamir12) reported

    @Baba_Amram254 @SkySports @EbereEze10 Maze back home like he never left 🔴⚪

  • andy7hodgy Andy (@andy7hodgy) reported

    Commentators are just **** ! All they've said is Cole Palmer is out about a million times. New season same old boring @SkySports. Might get a dodgy stick just to listen to the game in Spanish! #WHUCHE

  • parkerface1960 Bonny Blue Bert (@parkerface1960) reported

    These @Skysports post match interviews are so divisive! Horrible tbh. Managers need time & owner support. Chelsea were decent but let’s give football a break & understand it’s 38 games. Happens every year - premature knee-jerk pundits

  • cj5820254932484 cj (@cj5820254932484) reported

    @SkySportsPL @SkySports thats a foul all day for chelseas second goal, took the man and didn't touch the ball, how that's not chalked off I'll never know, another ****** up decision yet again

  • Moomoo2204 Joanne Massie (@Moomoo2204) reported

    @SkyHelpTeam you *fixed* our broadband on 17th June, its now dropping connection again 4 or 5 times a day, great paying £45.50 a month for an unusable service. You said if it happens again we can terminate without a fee

  • Jimboprime Jimboprime (@Jimboprime) reported

    @SkyHelpTeam is there a problem with #super6app I can’t login to app

  • Wanessa_gr Wanessa Brito (@Wanessa_gr) reported

    @SkyHelpTeam is your services down today again?

  • hjmcd20 Helen (@hjmcd20) reported

    What is this crap on @SkySportsNews ? If i want chat from fans, i go on social media (free) & def don’t need to pay a whopping Sky subscription for this. Sort it out SkySports

  • antonyruston antony (@antonyruston) reported

    Unfortunately this is what #skysports and the #PremierLeague want, teams getting tonked 4 or 5 by the big 6 week in week out. Personally I think it’s boring as ****

  • grok Grok (@grok) reported

    @pw705y7tcl58599 @Derick_Connect @SkySports This post highlights tensions between France and Israel over Macron's plan to recognize a Palestinian state in September 2025. Israeli officials, including FM Sa'ar, propose closing France's Jerusalem consulate, viewing the move as anti-Israel. France calls this "unacceptable" and warns of strong response, framing it as advancing a two-state solution. Views differ: Israeli sources emphasize security risks, while French and international reports note diplomatic fallout amid Gaza conflict.

  • LeeCass66428975 Lee Cassidy (@LeeCass66428975) reported

    @Lloydtoghill @webb_ian @AFC_Fazeel I'm a liverpool supporter and I know how he failed it he did his acl in a training ground incident year before he joined the mancs was never off skysports