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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 57% Internet (57%)
  • 20% Wi-fi (20%)
  • 12% TV (12%)
  • 5% Total Blackout (5%)
  • 3% E-mail (3%)
  • 3% Phone (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Peterborough, Glasgow, Gosport, Nottingham, London, Basingstoke, Sittingbourne, Birmingham, Wigan, Hayes, Bristol, Northwich, Southport, Newport, and Dudley.

CityProblem TypeReport Time
Peterborough Internet 1 hour ago
Glasgow Internet 2 hours ago
Gosport TV 2 hours ago
Nottingham Phone 3 hours ago
London Internet 4 hours ago
Basingstoke Wi-fi 4 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • DarylCatpiss
    Mr Daryl T Catpiss (@DarylCatpiss) reported

    @Pleyndamour @SkySportsRL @SkySports It was pants during the hull game yesterday, whenever anyone scored it glitched like ****

  • AnnRochelle8
    Ann Rochelle (@AnnRochelle8) reported

    @SkyHelpTeam heard England scored? Didn't get to see it because the Sky internet and television were pay an absolute fortune for has gone down for possibly 2 days. Buzzing.

  • mellieleeds
    Mel (@mellieleeds) reported

    @SkyHelpTeam @Ricky81D The sheer numbers of people asking for help via this channel surely shows a need is there?

  • PratyushP23
    Pratyush (@PratyushP23) reported

    Zee5 is so terrible it makes JioHotstar look like SkySports. Watching this WC free of cost (and guilt) for there would be no money going to p3doland from my end.

  • champdenwhite
    Colin Hampden-White (@champdenwhite) reported

    @SkyHelpTeam apparently the broadband at TN35 4NB Could be down for up to two days! I think this deserves some column inches. Your PR might want to get in touch.

  • dbkell
    Prof Doug Kell CBE #FBPE #FBPA🔶🇪🇺 (@dbkell) reported

    @SkySports claims it is free to watch the cricket and I am logged in but their who shtick makes it impossible as they are only interested in forcing me to join the paid one. Which I shall NEVER do while Murdoch runs it. DISGUSTING.

  • aparker60
    Andy Parker (@aparker60) reported

    Rather bemused by @SkySports showing the worst possible angles for catches behind the wicket. Not sure whether it is a drone or a fixed camera square of the wicket. Just show it from in line with the pitch.

  • watteryfilth
    wattery filth (@watteryfilth) reported

    @Danjsalt @SkyUK Plusnet, very good support

  • d_ftbl
    🧊🇪🇨🇵🇹🇨🇮🇸🇳🇨🇻🇭🇷~ (@d_ftbl) reported

    @CFCKhris I couldn't tell you tbh. But I'm damn sure its not what Skysports media manager class as a big game or not(they're all derbies anywayslmao)

  • Andreww85373323
    Andrew wright (@Andreww85373323) reported

    @SpursInsight_ @SkySports Don't be held to ransom **** the hecke deal off keep vuskovic

  • Twinny421
    Twinny42 (@Twinny421) reported

    @SkyHelpTeam @PaulRidley5 Well well well. They hoover your money and when you ask for help you get a pathetic, automatic and meaningless message in return. Heaven forbid anyone actually gets any decent service for their money these days.

  • MartinG1961
    MartinG (@MartinG1961) reported

    @Chirpygeezer @darrengrimes You poor snowflake! Player of the match/player of the year, etc, have been used for many years, and on Skysports, etc, they have always included the sponsors name.

  • UTDTomyy
    Tomyy (@UTDTomyy) reported

    @SkySports @SkyFootball They can never After what ATM did to Madrid? That humiliation

  • AllenNext
    Allén Mûtähi (@AllenNext) reported

    @SkySports As usual, England are being over hyped, but after a few games it will be back to complaining about a myriad of issues on the pitch. England 2 - 2 Croatia

  • _thatsmeruth
    Irut (@_thatsmeruth) reported

    @SkySports So it’s mean that personal terms is not a problem

  • danielsjourney1
    Daniel Kerley (@danielsjourney1) reported

    Can someone please help me @SkyHelpTeam I pay alot of money for your full fibre gigfast broadband but I just cannot get any sort of strong or consistent WiFi upstairs. I’ve been advised on the phone that I should have been told the speeds won’t be the same in other rooms unless I spend another £6 a month on another service and booster. I shouldn’t have to spend yet more money to receive a service I already pay for. This is ridiculous now, can someone with the authority to make decisions get in touch please as this is very unfair now

  • KrishnaAnand_
    Krishna Anand (@KrishnaAnand_) reported

    @SkySports So what’s Sky’s problem? Always running an Anti United agenda. Gosh! #MUFC

  • _red_7
    Michäl 🔰 (@_red_7) reported

    @TheUtdSpace @SkySports it was so clear, after a **** season no one wants to go for him and suprise surprise the Glazers turn up smelling a free run for cheap solution. Would be a **** solution again but hey, its cheap...

  • AkinbuliIbukun
    certified.boi💛 (@AkinbuliIbukun) reported

    @SkySports When it was given to city, Liverpool, Arsenal it wasn’t easiest fixtures then just cut the crap

  • UnitedWeAare
    UnitedWeAre (@UnitedWeAare) reported

    @SkySports Nobody says **** all when we get fcked

  • RadioRed77
    Radio Red (@RadioRed77) reported

    @Scolmj @CFB_Pat UK broadcasts do not do this, the retard shows an American broadcast of an English league to prove English broadcasts do something they 💯 do not. I watch a lot of football on Skysports & TNT and it a small red card graphic.

  • scott21282137
    scott (@scott21282137) reported

    @KaiMarley77 @talkSPORT @SkyUK Yep… but he didn’t go around saying “I’m the greatest player ever “…. Unlike that horrible **** Ronaldo

  • BM06WHO
    Ⓟⓗⓘⓛⓘⓟ Ⓦⓘⓛⓚⓘⓝⓢⓞⓝ ⚒⚒⚒⚒ (@BM06WHO) reported

    @SkySports @Carra23 What a Piss Poor Side...

  • tonylon83
    Tony Longstaff (@tonylon83) reported

    @Ricky81D @SkyHelpTeam @skytv Totally agree. What annoys me most is if you go on the app you can sign up to any package there and then but if you want to cancel something you have to get in touch. Absolute joke.

  • SHOWISE1
    SHOWISE (@SHOWISE1) reported

    @Blue_Footy @SkySports We still need to flush out 8 players,garnacho or whatever can’t be in my team Delap bad disester or whatever his name is. All out gittens

  • 1867Rus
    Rus 🦉 (@1867Rus) reported

    @SkyHelpTeam we seemingly have good broadband with you but our glass tv, and pucks seem to be buffering loads since our tv contract was paid off. Use the sky app but although 3 of our pucks show issues, sky determines our tvs are faulty?..

  • fimiles24
    Fiona Miles (@fimiles24) reported

    @SkyHelpTeam anyone there to help with a technical issue?

  • JamesDW94_
    James Williams (@JamesDW94_) reported

    @SkyUK avoid at all costs. Please dm me so I can cancel every single subscription I’ve got. Multi million pound scumbags

  • WinstonWeed
    Winston **** (@WinstonWeed) reported

    @ykyoung278 @SkySports Stupid

  • jcbergs
    Josh Berger (@jcbergs) reported

    @SkySports Just trying to help a guy a haircut 💈