Sky Outage Report
Why is my Sky service not working?
No problems detected
If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (46%)
-
TV (31%)
-
Wi-fi (12%)
-
Total Blackout (5%)
-
Phone (3%)
-
E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Caterham, Royal Tunbridge Wells, Birmingham, Bristol, Cardiff, Peacehaven, Islington, Blackburn, Hackney, Sheffield, Dublin, Bath, Reading and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Caterham |
Internet | |
| London |
Internet | |
| Royal Tunbridge Wells |
Internet | |
| London |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Ashleigh Marshall
(@ashleighmarshaI) reported
@SkyHelpTeam I have not already redeemed this gift and have only just set up the account. I have an email confirming I’m entitled. Can someone help further?
-
Craig Jay 👨🚀
(@craigjonjay) reported
@SkyHelpTeam Yes, we have spoken to the team, unfortunately the engineer that noted the local outage left without contact. Our issues were happening before today's local outage, so if the engineer did their job and contacted us, fixed the issues pre-outage, we would have no issues post-outage
-
shex kosar
(@kosar_982) reported
@ashleighmarshaI @SkyHelpTeam my account was compromised, for no reason. appeal never work, i upload my id/details and told them my mobile phones, i got no response from support, i contacted scotthack_3 instagram who help me to retrieve my account try to contact him he is worth it
-
Derrick Lynch
(@DLynchSport) reported
@coilinduffy @SkySports It’s old classism and arrogance that they just cannot help. Big Man had the moral high ground on the Little Girl and by God, he was gonna make her sorry.
-
Stubbsy
(@stubbsy_85) reported
@SkyHelpTeam I have submitted a complaint through the link and I have also emailed Dana Strong directly about this issue.
-
Craig Jay 👨🚀
(@craigjonjay) reported
@SkyHelpTeam The @skytv engineer came over yesterday and ripped out the ONT optical cable whilst installing Sky Q, so we were hoping once the @OpenreachHelp engineer we booked took a look this morning would resolve that issue along with the ongoing 2-week problem we were having. But no luck.
-
Ken 🇵🇸🇵🇸
(@kennethwall71) reported
@gumpy77 Are them fools @SkySports going to question the Rangers captain in a few weeks to ask him about their choice of songs in the Old Firm Derby...are they ****.....UP THE RA
-
Herald Jay
(@Jforjustice12) reported
@SkyHelpTeam Very unsatisfied with the service you operate as NOWTV which have literally robbed of £25.00 and left myself and guests without entertainment on a day long planned. I have inboxed you the details and hope to hear from you soon.
-
Cóilín Duffy
(@coilinduffy) reported
@DLynchSport @skysports ought to be ashamed. One question was bad enough but a persistent line of questioning and this coming from an outlet that's part of a team sponsor too. Crazy. Asking is there a need for players too be educated is a bit rich.
-
Ant
(@LondonLadAnt) reported
@SkyHelpTeam Is there an issue with never mind the buzzcocks series 2 ep5 as I keep getting download failed 😞
-
NICK
(@NICKDEVIL) reported
@SkyHelpTeam I have Sky Q n I have checked updates n I have rebooted the router n box. I have been told there is a known issue with catch up that you are investigating
-
Sue Tuohy
(@SueTuohy) reported
@SkyHelpTeam so much for being a Diamond VIP member. Get through to the team that I was told wouldn’t take long as I’m a VIP Diamond Member. After 14 minutes on hold I get through and the person cuts me off. Dreadful customer service 🤬
-
Ann Massey/Irish Paranormal Investigations
(@DarkEmeraldAnn) reported
@SkyHelpTeam what’s going on with outage across Ireland? I’m unable to work and losing money here! Be helpful and give an update! #Sky #broadband #fail
-
Perrine Barber
(@BarberPerrine) reported
@SkyHelpTeam Still not working
-
mick haley
(@mickhaley) reported
@CG1752_ would the @skysports idiot be ok with the english singing the national anthem in Scotland?:- 'Rebellious Scots to crush, God save the King.'
-
Sky kukuku
(@Skyblululululu) reported
@SkyHelpTeam Your internet is sososo bad!
-
Damien Osullivan
(@DamienOsulliv12) reported
@SkySports a load of rats trying to take away from what the lrish team did last night let’s not forget year fans the English who can’t go to another country without trouble or year players doing same with songs ye joke of a show we are proud lrish 🇮🇪🇮🇪🇮🇪
-
HannaMcC
(@Hanna93x) reported
@SkyUK can someone please help? Trying to sort my broadband and it's advertised at £28 for the one I'm already on but is trying to renew at a higher price for me.
-
Fiona White
(@MutleyDale) reported
@SkyHelpTeam Oh that’s a shame. And not great service from Sky
-
Damien Osullivan
(@DamienOsulliv12) reported
@fai @SkySports I hope the Fai stand up for lrish woman’s team and ask sky where is the support for James McClean each week he gets called stuff by English I hope the Fai ask why they put down the girls in green but stand up for Declan rice who did same thin
-
Craig Jay 👨🚀
(@craigjonjay) reported
@SkyHelpTeam We had an engineer booked this morning to fix our ongoing issue (for two weeks now) but they saw there was a local outage issue so didn't turn up, didn't contact us either to say they weren't coming, even though our issues go beyond a local outage issue.
-
John D Rockefeller (Makavelli)
(@johnd_empire) reported
@lado106 That is the only reason you don't see annoying ads on BBC. Why we never protest for skysports and BTSports wey dey use ads finish person even after paying so much. I really don't have anything against BBC, my annoyance is for @SkySports and @btsport
-
Craig Jay 👨🚀
(@craigjonjay) reported
Never normally one to complain but two weeks without broadband since moving into a new property, phone calls every other day, hours at a time, two failed engineers, no promised call backs. The worst customer service I've ever witnessed. @SkyHelpTeam
-
Declan Drake
(@dubdec) reported
Late to this as on holiday currently. The best way to show your outrage at the #skysports reaction to last nights post match incident in Glasgow is to cancel your subscription and stop feeding the conglomorate. Simple as. 🔷
-
David Fetteroll
(@DavidFetteroll) reported
@Independent_ie Can @SkyUK actually continuing sponsorship of a team that does this sort of thing? Bad reputational damage. Akin to #queue jumpers Holly and Phil. @Barclayswsl teams must respond
-
Adam Rabinovitch
(@RabinovitchAdam) reported
from
Watford, England
@SkyHelpTeam Why is it so hard to find a number to call for help. I need my WiFi I work from home
-
Tommy Little
(@tommyblittle) reported
@SkyUK I'm pretty happy with my set. I live in a flat so having everything all in one is pretty neat. Bit of an issue with the back lighting when watching football but not terrible.
-
Pandaroonii
(@Pandaroonii) reported
So because of industrial action, my internet wont be activated until the 26th. Good old BT Openreach, didn't even tell me about the delay until i called Sky. @SkyUK have been a huge help at least giving me the info i needed. Now to wait even longer for this connection.
-
quietcrazy
(@quietcrazytim) reported
@SkyHelpTeam instead of keeping people on the phone for 40mins to find out there is a huge outage in my area could ye not send an email to sky customers in that area saying no need to call, huge outage in your area
-
dim byd 🏴
(@Golfdweeb) reported
@philblanche @SkySports I think he wouldve,I dont think this run of form is solely down to Hudson. The team justified needed a bit of time to work.Morrison had hardly any time with Robinson and he brought him in and the rest. People forget thanks to Morrisons loan signings last Jan didn’t get relegated.