Sky Outage Report

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (45%)
• TV (31%)
• Wi-fi (13%)
• Total Blackout (6%)
• Phone (3%)
• E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Hove, Bristol, Batley, West Drayton, London, Doncaster, City of Westminster, Croydon, Bedford, Waltham Forest, Carlisle, Dublin, Kettering, Glasgow, and Hackney.

City	Problem Type	Report Time
Southampton	Phone	2 minutes ago
Bristol	Wi-fi	4 minutes ago
Hove	TV	21 minutes ago
Bristol	Internet	1 hour ago
Batley	Internet	3 hours ago
West Drayton	TV	3 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kirsty Ankers (@KirstyAnkers) reported 5 minutes ago

  @SkyHelpTeam go do I go about putting in a complaint about the customer service operator on a phone call?

• 
  DStruct (@DStructUK) reported 11 minutes ago

  @SkyHelpTeam I upgraded my mums older non UHD Sky Q box to a new Sky Q UHD box. Received it today and it doesnt work? After the "Hello" - Your box will be a couple of minutes etc screen... red light stays on and blue Q pulses... indefinitely... never comes on?! Dead Box?!

• 
  Paul (@8gzd8k76nM) reported 13 minutes ago

  @gcalderheed @SkyHelpTeam I mean it could be for any number of issues your vague question doesn’t really help

• 
  Chris Forrester (@Chrisbricklaye1) reported 20 minutes ago

  @GNev2 Gary Neville shouldn't be anywhere near footballs future! @SkySports are panicking as they know ppl are cancelling their subscriptions due his awful biased opinions and unenthusiastic monotonous commentary. (Be more like @Carra23 )

• 
  Ben (@twentynine12) reported 20 minutes ago

  @SkyHelpTeam discovery+ Aus Open stream for Andy Murray not working on Sky Stream. Other matches stream fine.

• 
  Paulette Weekes (@Paulette_Weekes) reported 20 minutes ago from Brentford, England

  Sky broadband down reporting 2 to 4 working days to be resolved. This is so irritating @SkyHelpTeam. It’s the weekend and my children want to play games.

• 
  Mark 🎥🎮 💙 (@msmith0489) reported 22 minutes ago

  @SkyUK Only for new customers though BT is cheaper and offering better speeds, so I'm off to them. See ya never

• 
  Lancsiron (@LancsIron) reported 26 minutes ago

  @thumpermaxie @SkySportsNews We are a non league club now. Even if we had been in league two @SkySports wouldn't be interested. It may have something to do with the silly money they pay the Premier League and the realisation it is destroying clubs lower down the pyramid

• 
  Scott Brookes (@brookes99) reported 28 minutes ago

  @SkyHelpTeam sky Q voice command not working, have followed all steps according to website and still no luck. When I try the 1 and 3 setting it always comes back unsuccessful please see picture

• 
  Dazzy Bobbler (@FleekCouch) reported 29 minutes ago

  @aboutceltic @SkySports Decent fee. We got him for buttons and made a profit and had a good years service from him. Best of luck to him.

• 
  Craig Rickell (@droopyfoom) reported 29 minutes ago

  @SkyHelpTeam I think your website might have an issue. I've been trying to sign up, multiroom says it has an offer if you add ultrahd, but when you add both it doesn't change the price. It worked fine until yesterday (been pricing up a few days). Any ideas?

• 
  Scott Elliott (@ScottElliott10) reported 29 minutes ago

  My issue is if I’m taking £7 increase then OK, but can’t then issue further increase within 45 days of contract start date that’s unreasonable isn’t it @MartinSLewis ? I even suggested manual credits to balance the net charge, but a flat no from @SkyHelpTeam

• 
  JF (@JF62596941) reported 32 minutes ago

  @MichaelBensonn @SkySports Ngannou beats him in both, whyte is awful now

• 
  Matt White (@MattWuk) reported 32 minutes ago

  @SkyHelpTeam any chance of a method of contacting someone for broadband assistance? Have been through all the online help, and it’s still down.

• 
  Grumpy Old *** 🙃🤓🍷🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Meldrewman) reported 33 minutes ago

  Our @SkyHelpTeam mobile bill increases while mobile and broadband discounts are often to people on benefits? Anyone who can afford mobile and broadband should expect no help to pay for those services.

• 
  Andrew Young (@_a_y) reported 34 minutes ago

  @twentynine12 @SkyHelpTeam It’s not working @discoveryplusUK The Discovery+ app is awful on sky… use a FireStick

• 
  Danny. Calver (@CalverDanny) reported 36 minutes ago from Ipswich District, England

  @SkyUK Main problem can not sell sky glass TV after use .

• 
  Paul (@8gzd8k76nM) reported 37 minutes ago

  @MattWuk @SkyHelpTeam So whats your actual issue then. any money you’ve got all green lights on your router and your actual issue is WIFI in which case it doesn’t just say its fixed after a line test it does ask you if you think there is an issue with WIFI so press yes

• 
  Fay G (@FayGallacher) reported 45 minutes ago

  @SkyHelpTeam any issues today in EH52? Broadband been dropping in and out all morning.

• 
  Brian (@Brian_Dingle_) reported 46 minutes ago

  @BigFrank_en @SkySports How do I stop this **** appearing on my timeline? Is it meant to be funny? Clever?

• 
  Jo (@JoBlount) reported 47 minutes ago

  @SkyUK My broadband contract up for renewal. I click on the ad for £23 but it still tells me I have to pay £30.50 a month which no doubt will go UP again in April. I wfh so can't have any interruptions in service. Can I get the £23 deal? Would help me so much budgeting wise.

• 
  Luke Mather (@matherlu) reported 48 minutes ago

  @SkyHelpTeam My internet has intermittently lost connection and regain connection (after 5+ mins) circa 20 times in last half a day however your status says there is no issues. This has never happened before so suspect there are. How can I take this forward?

• 
  Alex Waite (@AlexWaite_htafc) reported 49 minutes ago

  @8gzd8k76nM @SkyHelpTeam @WeAreOpenreach How wrong you are, have you never heard of Virgin Media?? I got connected instantly as I was with them before. Maybe think before you type next time. 🤔

• 
  the audacity (@somuchaudacity) reported 49 minutes ago

  @MichaelBensonn @SkySports I think Francis stops him in both. I’ve wanted Whyte to retire for the last few years. He’s taken so much damage

• 
  Michael neal (@Mickneal74) reported 50 minutes ago

  @SkyHelpTeam something has happened to the signal near me.. for the past 8/10 months the signal is and stays at 1 or 4 bars outside !! we used have 3 or 4 inside .. have reported it a few times and each time you come back and say nothing is wrong ..

• 
  Leanda Jenkinson (@Mrsvedder1) reported 53 minutes ago

  @SkyHelpTeam rang up for offers on package for elderly father. 15 year VIP customer. Tv and BB. Agreed new prices then demands £30 admin fee at the end of the call. How is this right?? No mention of this at the beginning or during discussions of new contract. #misselling.

• 
  Grumpy Old *** 🙃🤓🍷🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Meldrewman) reported 54 minutes ago

  Our @SkyHelpTeam mobile bill increases while mobile and broadband discounts are offered to people on benefits? Anyone who can afford mobile and broadband should expect no help to pay for those services.

• 
  Amrul Choudhury (@JayAmz1986) reported 58 minutes ago

  @SkyUK I pay £24 for 60Mb from Sky, what makes this the lowest deal? Poor.

• 
  Paul (@8gzd8k76nM) reported 59 minutes ago

  @Paulette_Weekes @SkyHelpTeam Thats the domestic broadband SLA for fault resolution. Hows about, you know be a good parent and do something with your kids instead of sitting them down in front of a TV or games console

• 
  Matt White (@MattWuk) reported 60 minutes ago

  @8gzd8k76nM @SkyHelpTeam Unfortunately Paul, it doesn’t, because at the end of the online help it tells me that my broadband is actually fixed. Which it isn’t. So, back to the original question……