Sky service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

• Internet (53%)
• Wi-fi (17%)
• TV (13%)
• Phone (9%)
• Total Blackout (5%)
• E-mail (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Glasgow, Sittingbourne, Douglas, London, Blackpool, Northampton, Southwark, Belfast, Hammersmith, Deal, Edinburgh, Barrow in Furness, Pudsey, Newham, and Livingston.

City	Problem Type	Report Time
Perth	Internet	1 minute ago
Glasgow	Internet	1 hour ago
Sittingbourne	Total Blackout	2 hours ago
Douglas	Phone	3 hours ago
London	Internet	4 hours ago
London	Internet	5 hours ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ophelia Butts ( ㅅ ) 💙 (@Ophelia_ButtsUK) reported 4 minutes ago

  Utterly disappointed being a 27 year Diamond customer that I can’t get the 2500Mbps fibre for £35 per month listed for a new customer. I am being told it would cost me £73 a month for a new 24 month contract. Sadly appears no longer any loyalty for a long standing 27 year customer @SkyUK Found a few compatible better deals so it’s goodbye after all this time 😞

• 
  D_J_MAKEY (@deejmakey) reported 6 minutes ago

  The refereeing for the York vs Bristol rovers game has to be some of the worst I have ever seen. @SkyBetLeagueTwo @SkySports

• 
  Corey (@Corey2613) reported 10 minutes ago

  @TheClubLiveTw @SkySports 99% of hot takes are just, a team I hate are going to be ****

• 
  Derek (@dazza606) reported 11 minutes ago

  @SkyHelpTeam Got to say the discussion I've just had with your renewal team was one of the worst experiences I've ever had Kept on dragging things out Being sneaky when quoting prices and failing to disclose total price Avoiding answering simple questions and zero loyalty

• 
  irritem (@irritem) reported 11 minutes ago

  @SkySports @hullfcofficial Who ******** is this clueless woman commentating on the game. Someone please tell her to **** off.

• 
  Jimmy Moore (@JimmyMoore12) reported 14 minutes ago

  @skysports keep pushing the the Lewis Hall to Manchester United story. The can’t afford what it would cost if he were for sale. When will a club accuse the a network of tapping for a particular club? Definitely won’t be our chicken **** owners or CEO.

• 
  Neil Walsh 🏳️‍🌈🏳️‍⚧️ (@Jamborella) reported 15 minutes ago

  The Championship is back! Horrendous decisions from the ref have givenWolves a point and @SkySports get the story they wanted. Never change @EFL and @PGMOL_FA you absolute shower of incompetence

• 
  CliveR (@CliveR39) reported 15 minutes ago

  As a @virginmedia customer for a decade or so, VERY disappointing to find a problem with @SkySports Sky + red button service, taking some TEN DAYS and still not fixed @Ofcom

• 
  Benjamin Slack (@ben_slack28) reported 17 minutes ago

  I recently cancelled my @SkyUK package. They sent me a survey to complete: about joining Sky. Indicative of why I left. Low effort. Poor customer service. Out of contract cancellation is a con. And the user interface of the tv platform is terrible.

• 
  Worrock Hunt (@AlanShennan3) reported 17 minutes ago

  Anyone else having sound issues with @SkySports main event?

• 
  Stark not Tony (@stark_officia) reported 19 minutes ago

  @SkySports Very poor

• 
  IanScanlon3-3 (@ianscanlon3) reported 19 minutes ago

  @cxdi55 @skytv @SkyHelpTeam Was with SKY for over 20 years. Called them looking for a better deal, they said they had none. I cancelled there and then. They could not care less. I now get Netflix and Prime for next to nothing. Have never missed SKY.

• 
  Baz (@bazza2774) reported 20 minutes ago

  @SkyHelpTeam I don’t need help

• 
  Ed (@Ed_Pritch91) reported 22 minutes ago

  @WeAreOpenreach @SkyHelpTeam are saying contact you, your saying context sky. They've sent me a router that doesn't work. Why is nothing straightforward.

• 
  Mike Cook (@utarg) reported 22 minutes ago

  @virginmedia @SkySports explain why I am paying for red button service to watch matches and the service is not working....

• 
  UTDcrew (@UTDcrew) reported 22 minutes ago

  @theMadridZone @SkySports @manutd do something you stupid f**ks

• 
  Steveh (@Steveguis) reported 25 minutes ago

  @SkySports Could never understand why they appointed him,

• 
  Elphas K. M. (@IronEMK) reported 36 minutes ago

  @TouchlineX @SkySports They should trust him on this. His formation and rigidity may be his problem but he is always right on the type of players he needs.

• 
  George Green (@GeorgeAGreen) reported 38 minutes ago

  @HammersHubWHUFC @SkySports Should have got the 24 year old Parrott but it seems the market stall spiv way of dealing in the transfer market practiced by the Porn Dwarf has not gone away since he stepped down.

• 
  Jimi Clownshoes™ © ® (@jimiclownshoes) reported 39 minutes ago

  God I wish I was there... **** @SkySports

• 
  Jimmy Swanston (@jimswanstonlive) reported 40 minutes ago

  @EllisMartin @SkySports @virginmedia Funny enough it was working when I watched the EFL cup when Watford played so something wrong somewhere it annoyed me as I couldn't watch the Huddersfield game first game of the season it sucks

• 
  Eddie Grig (@griggy_99) reported 41 minutes ago

  @SkyUK 2nd time tonight the broadband has gone down. What is this? And youre saying “no issues” I think that’s a bit of a lie

• 
  #AlaGuerreAvecOuahbi (@ChairmanWemby) reported 44 minutes ago

  @xsoerajd @theMadridZone @SkySports Al Hilal was second in the league and only wanted him for the 6 months, to try to catch up Al Nassr. Safe to say it’s not an issue with any club but rather Saudi Arabia, he’s earning 100m net a year and they dont want to pay him anymore this much

• 
  L4 (@TPybis) reported 48 minutes ago

  @SkyHelpTeam Wow that's a quick response from sky ....I wish you were that quick when I'm trying to sort a problem out over the phone .instead of telling me to press 1 for this 2 for that and playing music for half a hour before speaking to a operator I dont understand.

• 
  Everything is a lie (@GrahamBlundell2) reported 49 minutes ago

  @davidhoyland @SkyHelpTeam You have to go in to TV and shows it half way down, don't ask why they moved it

• 
  jackqpr (@jckqpr) reported 49 minutes ago

  Sky Sports + stream not working for QPR vs Portsmouth #skysports

• 
  simon foster (@shymon99) reported 50 minutes ago

  @skyuk Wow your customer service is now appalling..... How do I make a complaint... Including complaining about the cancellation team -who just cut me off

• 
  Reese Fletcher (@reesefletcher_) reported 50 minutes ago

  Would be nice if @SkySports would let us watch it. Terrible service. #afcw

• 
  The Analyst (@dougkerr1) reported 52 minutes ago

  @JimmyMoore12 @SkySports @ManUtd Like I've been saying Jimmy,manure have had there day and now it's biting them in the ***,we told them that this would happen when they sided with the premier league trying to stop our takeover and the rule changes,well all I'm going to add is f*ck em and tough **** on them!

• 
  Damsons (@daram_ola) reported 53 minutes ago

  @theMadridZone @SkySports After just a season, that is bad to see! The public image is NOT there anymore. In the end, Ronaldo have the leadership skills more than all of them.