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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 57% Internet (57%)
  • 20% Wi-fi (20%)
  • 13% TV (13%)
  • 5% Total Blackout (5%)
  • 3% E-mail (3%)
  • 3% Phone (3%)

Live Outage Map

The most recent Sky outage reports came from the following cities: London, Birmingham, Sheffield, Caerphilly, Batley, Reading, Hammersmith, Croydon, Southwark, Halifax, Edinburgh, Weston-super-Mare, Leicester, Kingston upon Hull, and Oldham.

CityProblem TypeReport Time
Birmingham Internet 6 minutes ago
London Internet 19 minutes ago
Birmingham Internet 35 minutes ago
Sheffield TV 2 hours ago
London Internet 2 hours ago
Caerphilly Internet 3 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • Usergonefor2025
    ⭐ ⭐ (@Usergonefor2025) reported

    @TheBluesFeed @SkySports SAY SOMETHING WE DONT ALREADY KNOW FOR **** SAKE

  • old_trafford_11
    oldtraffordfc (@old_trafford_11) reported

    @talkSPORT @SkyUK Ive watched every match of the last few euros and last few world cups but not watching this **** world cup

  • thearsfamily97
    Uzumaki Tony (@thearsfamily97) reported

    I commented "we all notice it, right?" on that training video and got bamboozled. Maybe those morons will shut ******** up now and agree that video was indicative of what Tuchel said (and what SkySports has confirmed) He is nowhere near fully fit, and hasn't even recovered from his injury.

  • spokeninjest
    Joe Wrigley (@spokeninjest) reported

    @BBCSport Do football players know how much they are letting down fans by time wasting and play acting? It’s a disgrace. @SkySports

  • vanpersieheadr
    jay (@vanpersieheadr) reported

    @SkySports What ******** is this!?

  • MaxHillicks1
    Max Hillicks (@MaxHillicks1) reported

    @RangersFC @SkySports 1-0 loss to start our season off cos you thought to hire a complete failure and ******* idiot well done rangers wankers

  • MuzaffarMusa
    ムザファ (Muzaffar) (@MuzaffarMusa) reported

    @Goatciello well compared to Doriane Pin we can guess who's the better driver. Also she's doing well at SkySports F1 so even if her racing career doesn't work out she still got somewhere to go with all her experience as a driver.

  • MLittarru
    Matteo Littarru (@MLittarru) reported

    @SkyUK , you customer service just ended my chat without saying anything, what an absolute joke, I will put all screenshots so you can what your customer service does, what a joke.

  • NaeBull
    NaeBull (@NaeBull) reported

    @ScotlandSky Dear @SkySports - Chris Sutton @chris_sutton73 is not a managerial expert but rather a pundit who had a very brief & unsuccessful stint as manager at Lincoln City for 51 matches where he won 14 games. He never managed again. You'd be better asking a manager in Tesco or Asda !!

  • Oluwa_Idol
    Akeem Uzamot (@Oluwa_Idol) reported

    WTF is all these? Because clubs or skysports did graphic design or admins trying to Bants? We beat spurs home and away and took 4pts from Liverpool. What has all of these got to do with what's happening? 🤔

  • cha_mamme
    Cha_mamme (@cha_mamme) reported

    @Blue_Footy @SkySports Yes, we're always interested in another play, never have we gotten a player without making unnecessary noise. Of course unless we're signing another bum without any experience.

  • darrenO83
    Darren omalley (@darrenO83) reported

    @SkyUK customer service is terrible. Spoke to someone who couldn't understand that i have been billed fir something I shouldn't have. Im not asking much am I if I want someone to have a decent grasp of the English language?

  • Geoff1199292
    Geoff (@Geoff1199292) reported

    @SkySports Is it just me but I cannot wait for the sponsor of Sky cricket to be changed, that stupid blxxdy dog supposedly speaking is ridiculous and frankly irritating.

  • TigerTowns88
    MDT (@TigerTowns88) reported

    @Pleyndamour @SkySportsRL @SkySports He wouldn't give a **** mate as he has no empathy for the paying public.

  • fimiles24
    Fiona Miles (@fimiles24) reported

    @SkyHelpTeam anyone there to help with a technical issue?

  • PratyushP23
    Pratyush (@PratyushP23) reported

    Zee5 is so terrible it makes JioHotstar look like SkySports. Watching this WC free of cost (and guilt) for there would be no money going to p3doland from my end.

  • TheLobbyGobbler
    Mike Gore (@TheLobbyGobbler) reported

    @leythdave @SkySports @SkySportsRL I had that issue so reloaded the red button to get it on, the picture kept going blurry too during the game.

  • ForeverUtd93
    Mr. England🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@ForeverUtd93) reported

    @kylebrass27 @UnitedStandMUFC @SkySports Yeah that was 2/3 years ago when he was 25/26 and just came off the back of a great season, he’s now 29 and had a poor season last year

  • TimothyDRCarr
    Tim Carr (@TimothyDRCarr) reported

    @skytv @SkyHelpTeam Sky Q random channels have picture issues, choppy and breaking up. Ch4 fur example is unwatchable. Yet ch4+1 is ok. Others on here are reporting the same issues. It’s been like it for nearly two weeks now.

  • cknze1
    Ken_ (@cknze1) reported

    @UnitedStandMUFC @SkySports Lewis Hall is the one with the tools to break down a low block through creative passing. We don’t need to compromise in this area at all.

  • Ricky81D
    Ricky (@Ricky81D) reported

    @tonylon83 @SkyHelpTeam @skytv Honestly, all they have to do is put a phone number on the website, or better still give existing customers the deals new customers get, £149 a month existing, same deal as a new customer £49 for 24 months.

  • hawkes13soozie
    Suzanne Hawkes (@hawkes13soozie) reported

    @pasteydave @SuperLeague @SkySports Great innit!! Had to watch on my iPad on Sky sports app. And we pay extortionate prices for Sky!!! Just like the RFL second class service!

  • Vector64China
    CHINA ELISHAMASHEN ZODIVULKAN (@Vector64China) reported

    @SkyUK The Money Business; Distinguished idea or Death: Distinguished ideas or Service: What is your worth? Isaiah 48:10, 48:17:Path 112 page 286 > Amazon Kindle, Tellispectragence Junpoli ... Star (30) Profit (30) Telesis

  • KaiMarley77
    YamYam 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@KaiMarley77) reported

    @talkSPORT @SkyUK He never made an impact at a world cup himself.....6 games 0 goals 0 assits nada nothing zilch

  • pyroshadowborn
    pyroshadowboarn💜☠️🐗 (@pyroshadowborn) reported

    @PitchConvos @SkySports Never been a downgrade nor will it ever be West Ham ain't on United's level

  • SteveSmith40242
    Steve Smith (@SteveSmith40242) reported

    @SkyUK I’m disabled and think I made a big mistake going over to my broadband recently. Terrible connection,especially on my iPhone. Everything the engineer installed is completely out of my reach. I’ve sent several to you but had no reply. Maybe I should leave 😡

  • BarneyJvw
    Bxrney (@BarneyJvw) reported

    @SkyHelpTeam @SkyHelpIreland you single handedly have the worse customer support of any business I’ve ever had to deal with, trying to speak to a real person is impossible, honestly feel like it would be easier to get into Area 51 then to talk with a real person! You are a joke!!

  • jessequantum
    Jesse Quantum (@jessequantum) reported

    why are all the media reporting the Thomas Partey issue locked comments on the post. @TheAthleticFC @SkySports

  • _GreenEnigma
    GreenEnigma (@_GreenEnigma) reported

    Do @SkySports know that ****'ed Neville is cheating on them with @itvfootball. Wish he wasn't tbf hope he isn't co-hosting the whole tourney, it's already being billed as the worst world cup ever this just confirms it!

  • DarylCatpiss
    Mr Daryl T Catpiss (@DarylCatpiss) reported

    @Pleyndamour @SkySportsRL @SkySports It was pants during the hull game yesterday, whenever anyone scored it glitched like ****