Sky Outage Report
Why is my Sky service not working?
No problems detected
If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (49%)
-
TV (29%)
-
Wi-fi (12%)
-
Total Blackout (5%)
-
Phone (3%)
-
E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Southwark, London, Fulham, Birmingham, Northampton, Leeds, Henlow, Camberley, City of London, Cheltenham, Witney, Norwich, Saltburn-by-the-Sea, Reading and Blackburn.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Internet | |
| Fulham |
Internet | |
| Birmingham |
Internet | |
| Northampton |
Wi-fi | |
| Leeds |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Jackson
(@shadd4p) reported
@kirkbysheila28 @Steve_white81 @SkyHelpTeam like EVERY other service due to inflation...
-
Sheila kirkby
(@kirkbysheila28) reported
@shadd4p @Steve_white81 @SkyHelpTeam He’s right we have been a long term customer of sky and ours goes up every year 😳
-
barry
(@carper_clough) reported
@TheAnfieldBuzz @SkySports_Keith Skysports only 24 hrs behind, not to bad this time round. 😭😭
-
Ben Edgett FPL 🏴
(@EdgettFpl) reported
@SkyHelpTeam hi I can not access the sky go app because it will not let me sign in. Please help. Thanks.
-
Neil Walley💙🇺🇦
(@aquarius16th) reported
@virginmedia No, not on my Android tablet as I am unable to reach the 'Virgin TV UK' sign in page. Pressing the button on the sign in page has no functionality. However, I can watch Skysports content on my laptop by normal signing in.
-
Gilbert Corrales
(@samiq) reported
for a telco @SkyUK has the worst voice system for the customer support reps... interesting that for sales they have UK call centers with super clear connection, for customer support? gets routed to India with choppy connection. their live chat? only works for sales, not help🤯
-
Samantha Joy
(@samvj88) reported
@SkyUK hi, is there an issue with mobile calls this morning? Can’t make or receive anything
-
Jason309
(@Jason_Kavanagh) reported
@SkySports Lived in Ireland all my life and never ever heard of any of these. Where'd they get them from?
-
Cryptonanigans
(@HisLordshib) reported
Hey @SkyHelpTeam why is your broadband support team closed at 3pm on a Thursday?? Urgently need to talk to someone.
-
Peter Rusling
(@Petersrusling) reported
@SkyUK hi I’m trying to amend the Netflix package as I didn’t mean to have the premium package. But Netflix are saying I need to do it through Sky and your messaging service is closed please help.
-
Dron
(@DronskiErick) reported
@samiq @SkyUK it's frustrating when customer support falls short of expectations, especially in such a vital area
-
Neil Walley💙🇺🇦
(@aquarius16th) reported
@virginmedia Unfortunately I am still unable to reach the sign in page via 'virgin tv uk' button on Skysports app. I have cleared the app data/cache & even reinstalled. All to no avail.
-
Alison Beattie
(@beattie_alison) reported
@SkyHelpTeam Trying to set up sky stream for last hour. Either stuck on connecting or stuck on updating. Have tried everything on your website twice but still the same, can somebody help please?
-
Nick Gosney
(@NickGosney) reported
@SkyHelpTeam Hi I'm here again on social media and email due to the appalling call centre service again. As a so called 'valued platinum customer’ of over 10 years with you I am appallingly treated on the phone...again. Shall I start a thread?
-
The Welsh Bull⚡️🔋
(@TheWelshBull) reported
@SkySports With bias aside I really feel Jac Morgan can feel a little bit hard done by he's been huge so far and the guy never has a bad game. Hope he gets his opportunity in Melbourne. Good luck to all the boys let's gets #Lions2025 #LionsTour #lionsrugby
-
Simon Mellor
(@4KBacon) reported
@SkySportsGolf @SkySports got their full McIlroy dribble on. Totally obsessed 🤢 poor Tommy Fleetwood got no chance of a mention.
-
♡Emily♡
(@I_Salute_Cheryl) reported
@SkyHelpTeam I’m a pro at your troubleshooting because i do it nearly every day! Yes it works but I shouldn’t have to do this every single day! If it’s not a ‘technical issue’ it’s a connection problem. Sick of it
-
Charlie H.
(@cambrosia3) reported
@SkySports Beirne lucky to be anywhere near that team as is Curry. Morgan, Chessum and VdF unlucky. What has Itoje actually done to merit inclusion, he was a poor call as captain tbh.
-
Snivilian
(@snivilian) reported
@SkyHelpTeam I’ve recently got a Sky Stream puck and have been disappointed by its performance and reliability. Most days when I turn on the stream, there is an error message saying something wrong with the WiFi but then it goes on to say that it running a reduced service. Fix???
-
Damian
(@DamoFrod) reported
Zero “customer service” from @SkyHelpTeam despite several calls in the last few weeks. Promised help but not heard back yet. Sky Glass is failing….
-
Guywoo69
(@neill69) reported
@SkyHelpTeam Do you Emoji for in contract price increases Poor customer service Time taken to answer calls And the winner is …..
-
Steve Nash
(@NotTHESteveNash) reported
@SkyHelpTeam What I am really getting at is full fibre fttp is not available to me and noone can tell me if/when that will be available. And to continually see adverts and boasts of better speeds just winds me up. And to add that the money I pay for my 76mbps service is scandalous.
-
Tina Hundley Fowler
(@tina_fowler09) reported
@SkyHelpTeam calling sky mobile is worse than pulling out your teeth. Called 3 times and still not sorted out my problem.
-
TheChronoStar ⭐
(@maverickimby) reported
@SkySports I will be there to support
-
Bhavandeep Mann
(@Bhavandeep_96) reported
@SkyHelpTeam is anyone else having issues with their phones both me and my mum do. I pick the phone up and I can’t hear the other person- missed important phone calls. I am paying 50 quid a month and my phone is not reliable
-
Neil Walley💙🇺🇦
(@aquarius16th) reported
@virginmedia Tried that & the sign in link takes me to the same Skysports app page that does not work
-
Neil Walley💙🇺🇦
(@aquarius16th) reported
@virginmedia Yes, My Virginmedia & TVGo apps are working as normal. I believe it is a broken link on the Skysports sign in page. The Virgin TV UK button to enable me to sign in does not work.
-
Neil Walley💙🇺🇦
(@aquarius16th) reported
@virginmedia Yes, I have always been able to watch Skysports on my android tablet, until after the recent security update. For info, I can sign in to Skysports app via Virgin TV UK link on my mobile. Seems to be isolated to my tablet. I have unistalled & reinstalled the skysports app
-
Hilde Franciscus
(@HildeFranciscus) reported
@SkyUK Hi, I have Sky ultimate package with Sky Stream and Netflix. I had Netflix before I joined Sky and linked it when I got Sky Stream. Will it go back to being separate Netflix without losing my account when I cancel my whole package? Do I give 14 or 30 days notice to cancel?
-
Bethan Langrish (Evans)
(@BethLangrish) reported
@SkyHelpTeam my WiFi keeps dropping in and out but service checker on my Sky app says it’s okay and no issues?