Sky Outage Report
Why is my Sky service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
February 27: Problems at Sky
Sky is having issues since 08:20 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (47%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Croydon, Batley, Rochdale, Normanton, Birmingham, Blackburn, Middlesbrough, Henlow, Cardiff, Hackney, Glasgow, London, Motherwell, Barnsley and Northampton.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Wi-fi | |
| Batley |
Wi-fi | |
| Rochdale |
TV | |
| Normanton |
TV | |
| Birmingham |
Internet | |
| Blackburn |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Steve R
(@sr_comps) reported
@SkyHelpTeam @Gibax Shouldn’t be taking months to fix this it’s a shambles and the longer it goes on the worse it is with shows all over the place
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Tony
(@Tonysmini) reported
@Oxfordite @SkyHelpTeam Does it answer if you ring it from a mobile then pick up the handset? Make sure the phone isn’t muted, the ring volume isn’t turned down, then try another handset.
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magus
(@urfeNicholas) reported
@SkyHelpTeam #ineedhelp broadband connection has been down for 2 days in Chislehurst BR7
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Amanda Bail
(@1scrummymummy) reported
@SkyHelpTeam They also disconnected the entire service 3 times as a result of the Sky card switching with the new box supposedly arriving with the engineer. It’s been a bloody shambles from start to finish l.
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Tony
(@Tonysmini) reported
@Charliepops1982 @SkyHelpTeam Do you have a socket anywhere in the house already? If you do, it may be booked as a remote start rather than an engineer visit, you just unbox your kit, plug it in and wait until midnight for your service to switch on.
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Crypto_gringo
(@Officialgringos) reported
@SkySports watching the 3rd T20I Pakistan vs England and you guys forget to put the score bar on. I have no idea what the score is or how many overs are bowled. Fix it pls.
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Tony
(@Tonysmini) reported
@Charliepops1982 @SkyHelpTeam Have a look outside, see how the neighbours are fed, from a pole or underground? Ask one where their sockets are. Any plastic capping by the door or down the side of the house? How old is the house?
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Mike Hornby
(@MikeHornby84) reported
@SkyHelpTeam any idea how long the internet is gonna be down for in PR8??
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WFPB
(@mrWFPB) reported
.@SkyHelpTeam it's truly REALLY hard to speak to a human. Please reply. When trying to log in online why was I asked to register with sky ID - I don't get it. I want to cancel my sky insurance please.
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Mark Pegler
(@mpegs) reported
@SkyHelpTeam we are trying to set up a new Sky broadband subscription but continually get a ‘unfortunately we cannot process your request online right now’ message. Same for 3 days. Pls help.
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Darren Warner
(@darren_warner) reported
@SkyHelpTeam why after 5 weeks of planning prior a move do I have no broadband. Supposed to be activated. Cannot wait to ditch your shoddy service in 5 months
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GanglyGoat Games
(@GoatGangly) reported
@SkyHelpTeam However checking on callofduty website it says I have already redeemed a code so it looks like call of duty or battlenet problem.
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Fi Monteith-Preston
(@FionaMonteith) reported
@SkyHelpTeam 1/2 just spoke to a team member about another issue & he said as I am a long standing customer, he would give me free 1 month access to Paramount & 2 free Netflix months. No mention of future subscription etc. I now see he has missold me Cinema & Netflix future pack
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Mark Hankin
(@8gzd8k76nM) reported
@shireenfraser @SkyHelpTeam Firstly, best not being so overly self-entitled as you tend to find you’ll rightly get treated like the *** you are. Secondly if you want to keep your “Platinum” customer you’re not going to be able to keep your current service whilst having the work done
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David Edwards
(@EdwardsDT) reported
@SkyHelpTeam Engineer cancelled without notification. I've wasted time off work waiting around for nothing. I've been given a month's free broadband as compensation but TBH I've only been with Sky for 2 months and am very unhappy with the broadband reliability and the poor customer service.
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Steve R
(@sr_comps) reported
@SkyHelpTeam when is the stacking issue on sky q going to be fixed it’s a joke now
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Kumar Adhyan
(@kumar_adhyan) reported
The @StarSportsIndia team for cricket match is very bad perhaps the worst. The host has no good knowledge. They just hero worship some Indian players, don't ask good questions and keep on dramatizing unnecessarily. Learn something from @SkySports they are the best.
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Amanda O'Hagan
(@AmandaOHagan1) reported
@SkyHelpTeam I keep getting text messages asking me to return Sky equipment. I was going to cancel my subscription but decided to stay and my account is active. How can I get these messages to stop?
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t a z z i
(@CurlyTazzi) reported
The customer service from Sky is abysmal! @SkyHelpTeam Nothing ever gets resolved without jumping from one dept to another. The ridiculous waiting times and then their systems will be down and no one bothers to call back even after requesting. Appalling stuff!
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Mum2ks
(@mum2ks) reported
@SkyUK I have been a customer for over 15 years basic sky channels and now paying £31. My father only watches one channel. How can i get this reduced not fair when new customers are getting more for less!!
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Matty
(@livingdeadmatty) reported
@SkyHelpTeam No I haven’t, I did have trouble with the sim activation as it said that I already had one linked so had to call and they said it was an error in the system.
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Jill Horsfall CPD
(@jillhorsfallCPD) reported
@BandageQueen @virginmedia This is definitely putting me off Virgin media! @SkyUK are just as bad - Theyv cancelled my broadband order for like the 4th time and now won’t honour the date I had booked to have it installed.
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Mark Hankin
(@8gzd8k76nM) reported
@shireenfraser @SkyHelpTeam Because this would require you to set up a whole new account at the new property. You can only have 1 account at one address just wanted to break the news to you before I know you’d start kicking off at a poor agent over the phone
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Shaun Clark
(@clark67756) reported
@SkyHelpTeam Please sort Sky Q out, the recordings are all over the place, the recordings are not stacking in the correct order, and also thumbnails are missing on the recordings. I am paying £75 a month, for this? it's a joke. I am not the only one having this issue it seems. Sort it out.
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Chemile
(@CHEMILE) reported
@clayhallqt @SkyUK @SkyHelpTeam Same here no internet since Wednesday and no one at customer services knows when it will be working
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Rupert wilson
(@Oxfordite) reported
@SkyHelpTeam I am not the customer. Your vulnerable elderly customer has gotten nowhere. That is why I am on here. Try again. What exchange fault causes problems ONLY with the phone ringing signal, not dialtone/connecting calls?
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Rupert wilson
(@Oxfordite) reported
@SkyHelpTeam What magical language does your vulnerable, elderly customer need to use to see you ask @WeAreOpenreach investigate the issue? He has tried with you. You have thus far done a line test. Please get professional help so you comprehend this issue: line ok, incoming call no ring..?
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Rupert wilson
(@Oxfordite) reported
@SkyHelpTeam You are giving me the run around.. you don’t need the customer here to confirm whether such a fault can be an exchange fault.. nor to state what magic language the customer needs to use to get actual escalation/solution of the line fault.
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asum izak
(@yrubswed) reported
@CurlyTazzi @SkyHelpTeam Sky is the limit. You never have the same experience twice
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Matty
(@livingdeadmatty) reported
@SkyHelpTeam New customer, only activated the sim last night.