Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (14%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Bedford, Blackburn, Hackney, London, York, Crawley, Croydon, Reigate, Hammersmith, Burntwood, Edinburgh, Warwick, Dublin, City of London and Tranent.
| City | Problem Type | Report Time |
|---|---|---|
 Poole |
||
| Bedford |
Internet | |
| Blackburn |
Wi-fi | |
| Hackney |
Internet | |
| London |
Internet | |
| Hackney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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ADAM ⭐⭐⭐⭐⭐⭐
(@RomeoLFC) reported
@StephenConlon7 @SkySports @paulpogba Wasn't that tackle a bad one? I'm confused. Did we all see different tackles here?
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jenny jones💙💙💙💙💙
(@Jones68Jenny) reported
@SkyHelpTeam Just my tv , but I do know a neighbour is having the same problem with their mini box
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Elizabeth Dougherty
(@LizzyD23) reported
@SkyHelpTeam just had a very unhelpful person onthe phone who seems like they can be bothered to be at work so wondering if anyone on here can help my box won't let me download says I need to upgrade although I have the full package
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Astro Pops
(@AstroPops8) reported
@SkyHelpTeam Thanks. Such a shame. Would make a mint on an online only streaming service.
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Biden4PRES
(@pres_biden4) reported
@SkyHelpTeam No. I am asking you if there is a KNOWN issue in the area and are engineers sorting this
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Carl
(@Carlo14601) reported
@SkyHelpTeam Unless someone high in IT can fix whatever routing issues are broken your end, it’s unlikely the scripted switch it off and on again people are able to fix.
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💸
(@wilex_ent) reported
@Mike87_United @afolarinn @SkySports I think we can put the interest of our clubs aside and seriously call out the FA for consistently using terrible referees in the Premier League. It’s becoming appalling already. Every week there’s something to seriously complain about
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Biden4PRES
(@pres_biden4) reported
@SkyHelpTeam is there any issue with the broadband service in Bristol and when will it be resolved?
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😷Black Lives Matter
(@sherahViVa) reported
@SkyHelpTeam Just an update… day 5 & still no service. :-/
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Fieldy
(@fieldy46) reported
@SkyHelpTeam Done this twice, and cleared all the cache & data. This seems to be a common issue after doing some googling.. Think it needs the developer to have a looksie at it
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Iain Rogers
(@iainrogers23) reported
@SkyHelpTeam Over 4 hrs on phone with 6 agents, explaining issue each time. Two missed promises of a call back from the agent. One complaint via the website no response. Still not resolved, being charged for problem caused by Sky. #terriblecustomerservice #virginbroadbandnexttime
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Erick 🏳️🌈🇪🇺🇱🇺
(@ErickWGN16) reported
@SkyHelpTeam Impressive customer service 🤩
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🧡salvo cachia official
(@salvocachia) reported
@SkyUK you next..let's see how good your customer service is..
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Chaz Scholefield
(@ChazScholefield) reported
@SkyHelpTeam Hi Sky Help. Our Broadband has now been no more than 12Mbps for 2 days. Via MySky yesterday I was told an engineer would be sent to fix an issue outside the house. Today I can’t even get onto the site to check progress. Speed right now is 11.9Mbps for downloading. Please advise!
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Sam Hollis
(@SamHollis3) reported
from
Leighton Buzzard, England
Hi @SkyHelpTeam new customers get the same package as me for £33 per month. £15 per month cheaper than what I'm paying. What happens if I cancel today and re-join with a different number, email and debit card tomorrow? Will I get the discount? Thanks. @SkyUK
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TAOV
(@Moti_027) reported
@_IKENNA_ @TikiTakaConnor @SkySports What? Nketiah is dog ****, no wonder we’re ****** when our fans defend absolutely awful players
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Chubs
(@CobiWobi) reported
@KireField @SkySports @BBCMOTD It was a foul on Neves, but he got away with some poor challenges all game. Including this one.
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Strutting Fox
(@struttingfox) reported
@KireField @SkySports @BBCMOTD It’s clearly different. That’s not a shin-high foot coming down on a leg by the Wolves player, just a kick.
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sean park
(@shinny1985) reported
@Mike87_United @SkySports Sky sports are a joke. I don’t even bother watching before and after same old crap from rubbish pundits @SkySports
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Alex 🏳️🌈🇬🇧
(@AlexanderHemp) reported
@SkyUK remember back in June, my dad passed away and one of your team were very rude about me cancelling his account. You apologised, but are STILL sending him special offers! Please can you stop? It's upsetting. You just never seem to give up!
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jamil ali
(@jali41221556) reported
@Mike87_United @AA_utd @SkySports Wtf that’s 10 times worse than pogba tackle
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Football Shirt Cottage
(@FootballShirtCg) reported
Regardless of whether #Pogba fouled Neves or not, why is Souness so vein-bulgingly angry? Poor @DavidJonesSky gets the hairdryer and the glower and has to steer the show back into less uncomfortable atmos. He deserves danger money. Souness should opt for decaf. #WOLMUN #SkySports
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Matt
(@GY1Matt) reported
@SkyHelpTeam When it works - which is rarely - I get the following... Picture but no sound. Sound but no picture. Picture freezes. Won't connect to aps. Won't change channel. Changes channel on its own. No network connection. Won't connect to main Sky box. Constantly crashing.
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David James Alexander Cranson
(@Nosnarc) reported
@SkySports Hi, your decal - or whatever you call it - just b4 ads in your coverage of the NFL. It is way too loud. Please turn it down several notches. Thanks.
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Matt
(@GY1Matt) reported
Another day, another complete crash of @SkyUK broadband, TV, the lot. Seven consecutive days it's done this now. £80 a ******* month those cowboys charge for this ****. At least they would if I was paying it - which I'm not until the service improves.
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Cathy Manicom
(@cathy2304) reported
@SkyUK - feeling very let down by you - been a customer for over 20 years but your service in moving the internet to a new property is shambolic - was disconnected on the 26th with the install due on 27th - Openreach were “unable to install” now wont hear any more till 2nd sept
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Daniel Bateson
(@danb197557) reported
@SkySports Graeme souness is so anti United it’s embarrassing and should be banned from being a pundit on all Man Utd games,pogbas tackle was never a leg breaker.
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Allen Cooper
(@Al_Cooper7) reported
@SkyHelpTeam It says there’s no order in progress. It’s to do with a technical problem, not a new dish/box
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Glen Parker
(@gparker1977) reported
@SkySports Why do you keep reporting on this idiot. Not a professional boxer and only an exhibition fight. Concentrate on reporting on actual sports rather than people who are just after attention.
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Michael Fletcher
(@KersalFletch01) reported
@SkyHelpTeam Currently no signal. Can’t work, sick and tired of me snd my wife contacting your tech teams and getting no resolution