Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (47%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hammersmith, Peterborough, City of Westminster, Glasgow, Hackney, Manchester, Dublin, Kensington, Croydon, London, Northolt, Dumfries, Derby, Bradford and Wembley.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Total Blackout | |
| Peterborough |
Internet | |
| City of Westminster |
Internet | |
| City of Westminster |
Phone | |
| Glasgow |
Internet | |
| Hackney |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Fantabruh
(@fantaman638462) reported
@SkyUK Changed from sky to Vodafone recently as sky was quite slow. However Vodafone drops out often unlike sky which never did dropout. Idk what to do now.
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Kev@wafc1970
(@Kevwafc19701) reported
@londonlatic @SkyFootball @SkySports Isn't it down for overseas viewing only?
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Amanda Ayling
(@AmandaAyling) reported
Jeremy Darroch CEO @SkyNews @SkyUK can North London have their landlines working - it's been over a month now and some of your customers are elderly? In this day and age there is no reason for this lack of supply / customer service #poorsupplier
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hannah 💫
(@HanRatcliffe_) reported
@SkyHelpTeam is there a genuine reason for your internet being garbage?
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Matthew Craven
(@craven_17) reported
@SkyHelpTeam once again my sky Q mini box is constantly freezing. More so on hd channels. This has been a problem on and off for months now. I can’t even watch recordings
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Chris Jones
(@ChrisJo27550407) reported
@SkyHelpTeam is there an issue with your website (broadband upgrade)? Trying to upgrade my parents, chose the speed system just loads and loads but doesn’t go to next stage.
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Harmandeep Singh
(@Harmandeepcom) reported
@SkyHelpTeam Do you have any ETA? How are you going to compensate loss due to downtime of internet for many days? How about behaviour of customer service executive? Why he didn't let me speak to manager? My contract is due to be expired, I think it is now move out of sky.
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🏟 SlowSportsNews 🏟
(@SlowSports_News) reported
@UtdPlug @SkySports I have no problem with this. I know we were setting a target for Felix, but £12mil is a lot for six months and a lot to spend for her not six months. Worse case is Depay but that could be another boomerang like Pogba. Summer potentials is where it is.
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mjp
(@MrPink200) reported
@SkyHelpTeam when using apps on skyq Netflix,prime etc, either immediately or within minutes screen goes blank,is thier something wrong with your service as all apps work fine in smart tv.
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Brian P Willmot
(@BrianWillmot) reported
@SkyHelpTeam Meaningless response. The link takes me to the same NEW (one month) service I am paying £25 for. So > THE OFFER IS 'NOT' AVAILABLE TO EXISTING NEW CUSTOMERS . . . 🤢
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EL Divo.
(@EugeneLeach) reported
@BBCMOTD OMG,@SteveWarnock3 seriously how desperate are you for analyst's. Bad enough having to listen to his bull💩💩💩 on @SkySports
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MarkSlayerOfNon
(@MarkSlayerOfNon) reported
@SkyHelpTeam But not ITV X - terrible planning interaction between Sky and ITV
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Brian P Willmot
(@BrianWillmot) reported
@SkyUK I am paying you £25 a month for a new same service. Will you adjust my payment DOWN to £23 . . . didn't think so 🤔
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Shiroz S
(@s_shiroz) reported
@SkyUK Not superfast anymore. They sent me early exit email as they could not fix my slow broad band.
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PC Tech Fuel
(@pctechfuel) reported
@SkyHelpTeam There's been severe sky broadband disconnections in Uxbridge for the past couple of days. Can't WFH at all with such service. Could you please advise whats going on? Many Thanks
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m00min0 🏴
(@M00min0Gaming) reported
@SkyHelpTeam We have, and reset the router, main box, updated it etc but the same problem! The exact words are 'You can't currently watch TV as there's an issue with the connection between this Mini Box and your Sky Q box.
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A R R O N
(@thatsmeronnie) reported
Can’t wait for Dermot Gallagher to defend all these hideously bad decisions as correct on @SkySports Monday morning #FACup #VAR
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Crypto Vlog
(@Cryptoaction321) reported
@SkyUK never again
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Tony Lowe
(@tlowey1951) reported
@Gingerclaret @SkySports He was also a crap manager.
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Harmandeep Singh
(@Harmandeepcom) reported
@SkyHelpTeam It is still down and I don't have any ETA yet
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Harris
(@HarrisMKhan) reported
@CelliumsBurner @SkyHelpTeam bro my wifi is on and off on and off on and off, even the sky channels are off an on bro SKY IS BREAKING DOWN I can't even do VOD or 8's or scrims
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RedEmers
(@RedEmers) reported
@SkyHelpTeam please can somebody contact me regarding my network. Been with Sky and had no issues for years, now calls cut out randomly every day for last week. Tried calling but before I could speak to someone “call failed”.
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Chris
(@ChrisMaisey) reported
@Cwtch_Cakery @SkyHelpTeam What was the solution to this please? Having this problem tonight 😒
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Emre
(@maurenikita) reported
@SkyUK I will never buy anything from Sky
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Barry Cleminson
(@bazzaclem) reported
@bt_uk You advertise Internet speeds of 500mbps and "unbreakable Internet" however my WiFi is shocking and barely reaches around my house. Actually beginning to think @SkyUK wasn't that bad! #sortitout
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Gillian Bailey
(@gillian1882) reported
@Gingerclaret @SkySports I thought he was awful today
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Moono Män
(@Moono714) reported
@SkyHelpTeam hello I’ve got sky stream but where is sky box office? Been through all the channels but isn’t there? Why can sky not have a sky channel, don’t make much sense, please help
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Harris
(@HarrisMKhan) reported
@vexedSZN @SkyHelpTeam bro deadass it's not that, it's been happening before lmao it's gotten worse and worse can't do ****
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Marianne
(@mariannet91) reported
@MickHarkin11 @SkyHelpTeam I suspected as id seen someone say it in a forum. Then the manager I spoke to earlier confirmed it, a know issue that happens when people cancel their services. Ridiculous!
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Maisie
(@maisie_rose3) reported
Never using @SkyUK @SkyHelpTeam ever again. The worst broadband service ever! Constantly dropping out. Periods where it isn’t too bad and others where it constantly goes off over and over again for no reason.