Sky Outage Report
Why is my Sky service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
May 05: Problems at Sky
Sky is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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Wi-fi (15%)
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TV (12%)
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Total Blackout (5%)
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E-mail (3%)
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Phone (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Holborn, London, Manchester, Nottingham, Harringay, Woolwich, Blackburn, Orpington, Leeds, Upminster, Huddersfield, Bristol, Leicester, Swansea and Clacton-on-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
Internet | |
| Holborn |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Manchester |
Internet | |
| Nottingham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Oven
(@OvenOG_) reported
@SkyHelpTeam Don't know what's going on tonight but our internet keeps going down then coming on for like 10 mins then cutting out again? Checked to see if there's an issue in the area but apparently nothing
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Ben
(@benclay2020) reported
@SkySports I mean even without the fans. That game was immense. An ending never to be repeated
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Hannah Cordwell
(@HannahCordwell) reported
@SkyHelpTeam I have an ongoing issue 1534356512 and I’ve lost internet connection again 6 times this afternoon/evening since the engineer visited today! This issue has been going on for nearly a month 4 engineer visits and countless phone calls. Please help me get this fixed 👏🏻
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Ceema
(@CeemaB) reported
@SkyHelpTeam is there anything you can do to help with this?
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hairy monkey pits
(@hairymonkeypits) reported
Why are @skysports obsessed with zooming in so we can see the players nostrils? For 10 years I've never understood the thought process of zooming in so close, then out, and we miss so much. #GrandFinal #StHelens #WiganWarriors
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Ben Murphy
(@muff5) reported
@SkyHelpTeam our internet has been down since 3pm , both working from home, no entertainment whatsoever for the children. Paying £100+ a month and no service. Been on the phone for 3 hours with no response at all. Sort it out
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ljps
(@Ljpsmith_1404) reported
@SkyHelpTeam Hi, is there an easy way to cancel HD channels or do I need to call
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Jo Steventon
(@bishop2_jo) reported
@SkyHelpTeam please can you kindly get in touch I’m trying to order a new sky Q box online without success. I’m an existing customer of 20 years and have been trying for over 2 hours, our current box will not load. Not ideal on a Friday night!!!! Please help.
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Laura 🥰
(@lauragwales) reported
@SkyHelpTeam have dms you. How do I get a wifi booster please as the wifi signal upstairs in our house is very poor
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Sally Cormack
(@sallycormack) reported
@SkyUK I’ve been a customer for 20 years, have SkyQ with 3 mini boxes and can barely watch 5 minutes of anything before the whole lot crashes. Been going on for weeks. Close to cancelling the lot!!!
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Sandy Young
(@Sandyhoops) reported
Who the heck are these idiot commentators??? Can they shut up please? Is there an “off” button by any chance??? @SkyBetChamp @SkyFootball @SkySports #BREQPR
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Clonners
(@Clonners58) reported
@Sandyhoops @SkyBetChamp @SkySports Haven’t shown a replay of the ***** incident either.
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Higgy
(@mhiggy60) reported
from
Halifax, England
@emmo99 @SkySports He's a prick great RL Player but WTF
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Matt Lambert* 🔥96🔥
(@Matt_p_lambert) reported
@SkyHelpTeam had sky Q and Multi room installed a week, and had nothing but connections errors constantly. Can't watch TV or use the multiroom. Any chance someone can come back out and reinstall my old box please?
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Mario
(@Miskfn) reported
Yo @SkyUK please fix your ******* internet my boy @krisheel06 sounds like a ******* potato over the mic
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Ben Murphy
(@muff5) reported
@SkyHelpTeam Done all this . Your resolution is send an engineer out in 12 days time!! Absolutely ridiculous
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Jo Steventon
(@bishop2_jo) reported
@SkyHelpTeam I already have Sky Q but when I turn the box on, no channels are loading. I’ve tried a hard reset but doesn’t solve anything. I’ve had the box for a while now so have been thinking about getting a new one anyway. Thanks in advance for the help!
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Ian
(@iramshaw) reported
from
Sacriston, England
@primevideosport That was rubbish laptop worked then kicked out, TV did not work, iphone could not cast errors, back on laptop message too many devices playing stream (I wish!!) so all in all thanks for the rubbish experience. Leave football to @SkySports or @btsportfootball
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Dean Woodyatt
(@WoodyattDean) reported
from
Halifax, England
@SkyHelpTeam erm got a problem TV just went black with an image in the back ground, wanna see? It's pretty good... didn't think my sky box could do that
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Robert Smith
(@RobertS66021134) reported
from
Garforth, England
@SkySports Next Training regime for Derby County.. Trip down the local pub.. get pissed.. pick up a few birds.. Drive home if you can.. if not get the U21s to pick you up.. But please please don’t forget the Kebab with extra chilli sauce for Dwain.. sorry Wayne...
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Mark Austin
(@TPTMerch) reported
Jesus could @primevideosport be any more ****. Not working today on two Samsung TVs or a tablet! Don’t get this with @SkySports or @btsportfootball !
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Tony Pezzolesi
(@TonyHammer61) reported
@SkySports What could possibly go wrong ? Poor Derby fans
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Neil Delanty
(@delanty_neil) reported
@SkySports This guy will probably in prison for motoring offences so no problem
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Tim M
(@timonther6) reported
Does anyone else have an issue when using their Sky boy recently and try to delete a recorded programme it just freezes? @SkyHelpTeam
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Stephen Benson
(@srbtennisclub) reported
It is going down to who can get in drop goal position be it in last couple of minutes or golden point @skysports #superleaguegrandfinal 🏉
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Determination
(@BjornCooper1) reported
@SkySports This same Merson when Arteta was winning he said he was the right man for the job now he’s doubting this is what’s causing us to be where we are because a lot of waggonist destroying our players confidence when they have a bad patch give them time
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Simon Fish
(@SimonJohnFish) reported
from
Feniscowles, England
@neilmaloney1 @SkySports @Rob7Burrow It’s horrible Neil. He is an inspiration.
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Lambourne67
(@lambourne67) reported
@SkySportsPL Why is every Manager linked with @ManUtd ?They sit above City and Arsenal so perhaps Ralph should be linked with them too. Media in this country is riddled with lazy journalists that really need to get out more! @SkySports are probably the worst.
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Niall Tormey
(@tormey7) reported
@Gibsroysimpson @SkySports Was watching it Should never of missed the drop goal
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Alastairjgilroy
(@alastairjgilroy) reported
@SkyHelpTeam Any idea why all devices, consoles, smart TVs etc are blocking Netflix, Prime Video, Now TV. All getting error codes. It's not all these other companies with errors, it's something to do with our Sky WiFi.