Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Southwark, Lancing, Livingston, Birmingham, Gastard, County of Flintshire, Portsmouth, Croydon, Northampton, Tonbridge, Bathgate, Dublin, Stevenage and Sunderland.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Southwark |
Internet | |
| Lancing |
TV | |
| Livingston |
Internet | |
| Birmingham |
Wi-fi | |
| County of Flintshire |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Lewis Jones
(@joneslewis_) reported
@CallumWalters96 @SkySports Do it after you find a suitable replacement for Soccer AM to help my upset firmed Callum out
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skimbo
(@TheRedBalaclava) reported
yet again sky desktop player doesn't work even though im paying 60 quid a month for sky sports! No joke, I can watch the game free with zero issues on about 10 websites but i like a mug pay for this **** . Not any more. I cannot wait for the contract to end. @SkyHelpTeam
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Jas
(@NottsSaint) reported
@SkyHelpTeam xbox sky go not working at all. Have agreed terms on phone / laptop eventually but still not letting me in. On a side note the interface for logging in is appalling
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Victoria
(@victoriaarchaeo) reported
Hi @SkyHelpTeam. Our broadband has gone down today, your team say Openreach estimate another week until it is back on. I cannot be without internet for a week so will need to purchase more mobile data from my phone provider. Can I claim this cost back please?
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zain
(@inzain_) reported
@SkyHelpTeam why is it so difficult to access your unreliable app? I had tried on my Xbox, laptop and mobile with the same error device - do not tell me to delete and reinstall the app as I've done this multiple times. Terrible service as usual from sky.
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LBDesk
(@LBDesk) reported
@arseblog Ref awful again, SkySports commentary horrendous (no discussion on Rice’s handball), BUT Arteta’s subs were just wrong, why did Jesus not change position to go upfront when struggling, why didn’t he take the penalty, why was he taken off, why did Trossard take on that position?
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Ben Rushton
(@ben_rushton) reported
@SkyHelpTeam Hi, no this was when I wasn’t logged in and this is where the problem appears to be. I did put in my address though and these speeds were available and at the offer price of £23pm so unsure as to why I can’t actually get that deal?
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Bruce S
(@BruceS71822111) reported
@SkyHelpTeam Hi Emma it's on every sky channel at the moment, I'm trying various options but to no avail. Any help would be appreciated
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Sam Walker
(@Samuelwalker03) reported
@SkyHelpTeam any chance the adverts on skygo could be toned down a little? Getting far too many! Or at least have some variety!
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Pongo
(@Pongo81575019) reported
@SkyHelpTeam @Hooty1981 William may I ask why is the only way to check program info or look what's on another channel by pressing up on stick or cursor only? Why does the bar not appear when I press down and when will they be adding a rewind and record function? Or was this just to catch people out?
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.
(@JohnLarusta) reported
I’m one season of Celeste - Stop This Flame away from topping myself. ******* get rid @SkySports. It’s so, so bad on every level.
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Mrs C 𓏞
(@CogitoErgo15) reported
It would be great if the @SkyHelpTeam wifi would work. Yes, we’ve restarted the router numerous times over the course of several hours, and apparently it isn’t a local issue.
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☆𝑪𝒆𝒍𝒊𝒏𝒆 𝑫𝒊𝒐𝒏 ☆
(@JennifersKudrow) reported
@SkyHelpTeam none of my apps are working HELP
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James Bond
(@JamesBondoo777) reported
ITV totally embarrassed to say on camera that Hill Sixteen had perished. It was obvious the poor horse had passed . Even the re-run straight after the race skipped the first fence and cut other parts out.#Aintree #GrandNational2023 @itvracing @SkySports @TheJockeyClub
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GUNNER BE ARSENAL
(@GunnerBeArsenal) reported
I'd like to see a slow motion replay of Declan Rice's alleged handball. For some reason @SkySports haven't shown one. Just 2 replays, 1 normal speed and 1 looked sped up! #WHUARS #afc
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George
(@Georgezrr) reported
@paulchrisTHFC @SkyHelpTeam How did you fix it mate
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Ben Rushton
(@ben_rushton) reported
@SkyHelpTeam So in that case please explain to me why a new customer is getting a significantly better deal than someone who’s been loyal to the company for several years? That’s outrageous.
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ben Dickinson
(@Kerbsidekaterer) reported
@SkyHelpTeam @Amourgirl1 Well that "business decision" sucks *****. Even worse was the total lack of communication that it was being removed. It was a brilliant tool to help control our kids Internet use. Will be looking for alternative suppliers now as sky is getting worse and worse
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🐘 Chantelle 🐘
(@AsdfgChantelle) reported
Mountains of online work to do and yet it’s constantly being interrupted by @SkyUk SHOCKING internet service that drops out every 10 minutes. Can’t even use my hotspot cause surprise, I’m with sky for mobile too and their mobile internet is just as bad🥴
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as it is
(@asitis4) reported
Jamie Carragher is one of the worst commentators on @SkySports . Makes it worse that he doesn’t shut TFU. #WHUARS @SkySportsPL
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LET ME TALK TO YA!
(@Ic3Evaa) reported
Actually no excuse for SkySports to not have rights to all the playoff games. It’s stupid that they don’t.
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Allan Cogan
(@bongogremlin) reported
@SkyHelpTeam Now 13 hours without Internet connection. Super sucky service.
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zain
(@inzain_) reported
@SkyHelpTeam why is it so difficult to access your unreliable app? I had tried on my Xbox, laptop and mobile with the same error message every time - do not tell me to delete and reinstall the app as I've done this multiple times. Terrible service as usual from sky.
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ANGELA RICHARDS
(@ANGELAR71120433) reported
@SkyHelpTeam No Sky connection all day. K line help a robot and no he'll. Tried settings no help. Affecting my phone. Checked all diagnostics no joy
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blake
(@ablake147) reported
@SkyHelpTeam out internet keeps dropping and the voice light on the router keeps going amber please help.
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Tom Lee
(@teeolee) reported
@SkyHelpTeam Hi, this hasn’t been fixed. This is still playing Med on mine. There was a similar issue last week where it played PD instead of Fire. Please sort this issue and stop it happening each week - it’s a lot of money to pay for a service that keeps having bugs like this.
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diane thomas
(@dianethomas1) reported
@SkyHelpTeam @Bigtunaheyohhh I was told, as a diamond member that sky go extra would be free of charge. I have also got the same issue with my sons xbox, not allowed to log in anymore after using it for years!
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Lord Arsene
(@Oscar_Tees) reported
Love that your crap host Edward is speaking like we’ve lost the title already 👍👍 @SkySports
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Chantelle
(@chantelle4354) reported
@SkyHelpTeam Hi Daniel, I will be phoning back but only to cancel my services with you. Thanks👍🏼
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beijinggail
(@sargeant_gail) reported
@SkyUK we’ve been DM’ing about the issues I’ve got with my sky tv - but you’ve gone very quiet on me. Issues since last night hoping you’re going to fix it soon #SkyUK #poorcustomerservice #tvissuesfor24hours