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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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If you are having issues, please submit a report below.

Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 55% Internet (55%)
  • 18% Wi-fi (18%)
  • 15% TV (15%)
  • 6% Total Blackout (6%)
  • 4% Phone (4%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Glasgow, Canvey Island, City of Westminster, London, Manchester, Newcastle upon Tyne, Derby, Leeds, Southwark, Weston-super-Mare, Hammersmith, York, Burton upon Trent, Saundersfoot, and Hounslow.

CityProblem TypeReport Time
Glasgow Wi-fi 14 minutes ago
City of Westminster Internet 1 hour ago
London Internet 1 hour ago
Manchester Internet 2 hours ago
London Internet 2 hours ago
Newcastle upon Tyne Internet 3 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • TheLobbyGobbler
    Mike Gore (@TheLobbyGobbler) reported

    @John_Of_Eng @SkySports Just fuming we pay over £1200 a year for sky and this is how they treat you.

  • bsales99
    B Sales (@bsales99) reported

    @premierleague Pathetic schedule changes. They don’t give a **** about the fans, throwing in Monday night football at the drop of a hat to appease the revenue failing @SkySports the sooner that organisation is bust and away from football the better. It’s an insult the way they do it. **** SkyTV

  • AmeliaTay26
    Amelia🤍 (@AmeliaTay26) reported

    @Real_Ebube @TouchlineX @SkySports Lies Vini was never that guy u guys make him out to be

  • Davey_1888
    Davey_88🍀 (@Davey_1888) reported

    @nffckez @SkySports @SkySportsPL **** up and deal with it, we get 1 game a month on sky if we're lucky.

  • jarvito8
    Joey’s translator (@jarvito8) reported

    @SkySports Nowhere near as bad as his decision to play Frimpong in the front 3 & a midfielder at right back while Ngumoha & Chiesa sit on the bench.

  • Tonypem
    CharleyBurleyTbe (@Tonypem) reported

    Daniel Sturridge really is that token DEI appointment aint he,? He’s ******* awful tbh,and sack Neville and his mate Carragher ffs both talk shite and biased as **** #Skysports #ManutdLiverpool

  • clarabowlover
    Clarabowlover (Richard) And Leeds Supporter 🤍💛💙 (@clarabowlover) reported

    @iGerLynch That bloody skysports for you Ger, I was watching the stream and I thought WTF😡😡

  • KonDimo
    Kon Kon (@KonDimo) reported

    @F1JayyUK F1 TV is not available in the UK due to the skysports agreement. I use a vpn on my TV and then watch f1 there without problems. I also heard 2 years ago, f1tv can identify some vpns, so not all are working.

  • EdsLFC
    Ed 🫡 (@EdsLFC) reported

    @josejdennis @SkySports it’s just **** all round. Surely we’re past it.

  • BigRomoFan
    Hello (@BigRomoFan) reported

    @nffckez @SkySports @SkySportsPL Sacked Sky couple years back, felt weird for about 2 weeks and since then I’d never go back

  • mattmartincouk
    Matt (@mattmartincouk) reported

    @mariodc @SkyHelpTeam @SkyUK And that, not unexpectedly is down to BBC. It isn’t a sky message.

  • FFpointbreak
    Matt (@FFpointbreak) reported

    @skysports Never ever do that again.

  • Gavinsmith100
    Gavin Smith (@Gavinsmith100) reported

    @SkyHelpTeam please tell me how inspect someone who cares about your customers - the complete failing of customer service is unbelievable and there is no way of speaking to anyone who cares

  • ElectricJllyfsh
    Electric Jellyfish (@ElectricJllyfsh) reported

    @nffckez @SkySports @SkySportsPL If you know that why are you still paying for Sky Sports Premier League then? Get a dodgy box/stick. Then again you follow the Premier League so thick as **** anyway.

  • philsbin
    Phil 🏍🏍🏍🏍😁 (@philsbin) reported

    @SkySports And it's ****!!!

  • sarahmorgan265
    Jane Morgan 🥂😘 (@sarahmorgan265) reported

    @RamblingTwitch @SkyHelpTeam This happened to me last year Sky cancelled my subscription without telling me. Had loads of problems setting up again 5 visits from Sky engineer. No luck so went to a provider. All fitted and working within 5 days. Sky couldn't do it in 3 months. Good luck 👍

  • Marieflo84
    Ꮇ∂ℛιℯ ℱℒᎧ ℬυᏒкᏲᏖℓℓ♡💙 (@Marieflo84) reported

    So angry and disappointed with @SkyHelpTeam and their lack of help resolving an issue which will now leave me without broadband & sky glass services until 6th May, yet I’ll still be expected to pay my full bill price and on time. But they can’t be bothered to help!

  • 18Covers
    ❌ (@18Covers) reported

    Michael Carrick on Benjamin Šeško’s injury: “He’s been dealing with a shin issue for a while. Then he took another knock directly on the same spot that had already been bothering him.” @SkySports

  • John_Of_Eng
    John 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧 (@John_Of_Eng) reported

    @leythdave @TheLobbyGobbler @SkySports I had issues with buffering at the start of this years but I put a VPN on it and it’s never skipped a beat. UK broadband providers are trying to scramble them now via your router.

  • waynesmith19881
    Wayne (@waynesmith19881) reported

    @SkyHelpTeam Wankers looking for a way not to help customers

  • GGinaIvy
    GinaG (@GGinaIvy) reported

    Hey @SkyHelpTeam why is gigafast &31 a month for new customers yet £53 for existing? Doesn’t seem right that I’ve just upgraded my internet as an existing customer to find out I’ve been ripped off because I’m not new. Is loyalty not rewarded?!

  • MkomaDhivha
    Boss Dave (@MkomaDhivha) reported

    @SkySportsPL This was just bad Skysports. Quite bad

  • mattp68
    mp (@mattp68) reported

    @SkySports you are utter w@nkers Arsenal v Burnley Monday night You really don’t give a **** do you

  • EHDMJU
    1. FC Köln Fan (@EHDMJU) reported

    @spfl @SkySports Supposed to be an away game but all the Hibs fans have turned up wearing green to support Celtic? Disgusting.

  • jandkbowler
    j&k bowler (@jandkbowler) reported

    @SkyHelpTeam are Playlist broken on Sky Stream? Not been able to use for a couple of days now.

  • i_am_Scotti
    Scotti㊙️🈲 (@i_am_Scotti) reported

    @Chels_HQ @SkySports @ChelseaFC Reckles and stupid owners!!!! I hate you lots!!! **** EGBHALII 😡

  • mannbearpig13
    Headhunters13 (@mannbearpig13) reported

    @SkySportsNews @Mrjamieohara1 Why do @SkySports keep having this clown! Barely speak and worst husband and father around ask Danni!

  • LFCDan09
    LFCDAN (@LFCDan09) reported

    @SkySports Come on mate. Is it a handball? Yes. Is that the sole reason we lost? No. We were horrendous. We got back to 2-2 because United aren’t much better either. Two poor sides, both with nothing to really take from the season in terms of winning anything.

  • DickHea72876437
    ******** (@DickHea72876437) reported

    @_callumstone I will never understand why ANYONE takes any heed of ANYTHING that bore says. Absolutely the worst of a shabby bunch on @SkySports

  • rainbowland1979
    Rainbowland (@rainbowland1979) reported

    @empireofthekop @SkySports We are crap