Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Birmingham, City of Westminster, Hackney, Blackburn, Reading, Rugby, Ilford, Enfield Town, Bognor Regis, Livingston, Hammersmith, Manchester, Southport, Halifax and Glasgow.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Internet | |
| Birmingham |
Internet | |
| City of Westminster |
Internet | |
| Hackney |
Internet | |
| Blackburn |
Internet | |
| Birmingham |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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adi g
(@adriangricey) reported
@SkyHelpTeam hi I'm ready to upgrade my phone (existing customer) but don't like the £150 Google play promotion as I dont use it. Is there something you can change it too or when does the promo end? Thanks.
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Will C
(@_Will_c_82) reported
@Miguel_Naughtin @SkySports It’s very tough, Miguel. How do you disguise your ******** from your Parents when a rude scene comes on the TV?
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rachel
(@rachelcjack) reported
@SkyHelpTeam No issues.....but our Sonos bar is having troubles and as usual my son cannot connect his Xbox...and all phones are running slow. Is it possible to tell me how much contract I have left as the broadband has been rubbish the last 6 months or so
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Audit
(@AUD1T0R) reported
@SkyHelpTeam hello , i only have one device to sign in on and it’s the ps4. Why would the app be working fine, then log me out to update and now it says my login details are incorrect . I’m totally baffled
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Audit
(@AUD1T0R) reported
@SkyHelpTeam Hi, are there known problems with Sky Go app on PS4? app logged me out to update , now I can’t log back in it’s saying my username and password are incorrect and they’re blatantly not.
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jassir 🛰
(@PuliCFC) reported
@SkySports Cr7 Official Goals. -343 Penalties -214 open net tapins -24 deflected Goals and Goalkeeper errors. - 163 easy finishes -36 Header tapins. Not goals in my book. -Freekicks, Solo dribble goals, outside the box goals, Hard finishes, non tapins : 67. Congrats on 67 goals Penaldo.
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Larissa
(@larissaharring) reported
@skyhelpteam We have now received 10 phone calls from this number. Please help.
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SAS
(@SAS07821366) reported
@SkyHelpTeam Hi can you help with premier sport? I'm trying to get in sky box. They saying already have email address added. It's not and I have tried to phone and email. No reply. Can sky add premier sport's? Thanks
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Audit
(@AUD1T0R) reported
@SkyHelpTeam Would a password for sky go have to be 8 characters for it to work? the one i have written down is 7 characters
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Drama Llama 💙
(@dramallama75) reported
@SkyHelpTeam How much longer do we have to wait for broadband & phone to work please? It went off yesterday morning & our neighbour had hers (EE) back today but ours is still not working. Can’t get through to Sky for a status update either. I’ve used all my mobile data for work.
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Phd researcher
(@Phdresearcher2) reported
@SkyHelpTeam The internet connection is working but for some reason it's so damn slow that I'm experiencing issues refreshing instagram. But when i use my data I can refresh the app. Fix your damn slow WiFi. This is not what I'm paying you for!!
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Jon Startin
(@Jon_Startin) reported
@thatdbetelling2 @SkySports Lol show me someone who ever said it was gonna end the problem rather than highlight it
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Andrew Brook
(@mrandrewbrook) reported
@SkySports Off topic, but that is an awful name for a football club.
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Larissa
(@larissaharring) reported
@SkyHelpTeam hi, my parents are receiving a call about a reduction in their prices and the man on the phone is very persistent at asking for bank details. Please may you confirm your SKY Help number? The number is constantly calling and begging for details.
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Simon Parkins
(@sonicparkins) reported
@TimSherwooduk @SkySports “Watford need 4 wins” Maths never was your strong suit was it Tim? Only got 4 games left and 6 clear of Swansea and 8 of Brentford (game in hand).
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Jon Startin
(@Jon_Startin) reported
@hubb1967 @SkySports What ******** is your point?
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Matthew Farren
(@mjafarren) reported
So @virginmedia are no closer to knowing their arse from their elbow. I’ve told them I want to cancel. Just been told the wait time to speak to cancellation team is “a few hours”... wtf? @SkyUK Please help.
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Nat Edwards 🦋
(@NDE2003) reported
@SkyHelpTeam the F1 channel is saying no satellite signal but I have all other channels and test show all satellite signal is good. Please help!!
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Douglas Lawson
(@Douglas_Lawson) reported
@SkyHelpTeam I’ve tried everything on that help page but still not working
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Punter08
(@Punter081) reported
@SkySports AJ is a big tube and a race baiting idiot. He doesn't have the brain power to beat someone like fury. He also can't control his emotions which is why i predict he will get knocked out in the 5th round.
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Zoë
(@Zoe_Shanley) reported
@SkyUK @SkyHelpTeam can’t get through on phone/online all week - will be charged for a service we don’t have, wasn’t sent any equipment and the installer went and fetched half and expected us to sort the rest whenever we get it. Old provider still charging as well! Absolute joke!
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Zubair Hassan
(@ZuBaIR_1994) reported
@SkyHelpTeam hi Sky, our WiFi is down in Hayes UB3, we tried switch it on and off but it hasn’t work for the past few hours. Not sure if it is the area?
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Drama Llama 💙
(@dramallama75) reported
@SkyHelpTeam It just says there is a known problem and that engineers are working on the problem. But why has our next door neighbour’s connection been restored and we’re still waiting? This is the second day now and I’ve lost two days of work due to the lack of internet.
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soph v. 96.3
(@sophb66) reported
@LFC_000 @SkyUK So is their customer “service”
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Andy Cooper
(@andycooperv1) reported
@SkySports Really can't wait to see this idiot get put on his arse. 🛎🔚
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Lozza Lyfe🇯🇲
(@LUVLaLoz) reported
@SkyHelpTeam Everyday bad connection, technical fault Can't use it at all
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T. Rankïn' ∆ 🏁
(@AfroVII) reported
@SkyUK Why can't cast shows from my app to my TV? Such an old school service. Smh.
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king Donzy
(@Kingdonzy6) reported
@SkySports I don't think so Tuchel has never beaten Pep and that record will still hold after Today..
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David Tee
(@caddieworldy) reported
@harrisonyoung26 @bradx14x @SkySports Nowt wrong with that mate. Never going to play each other are they, perhaps the odd league cup tie and then you’ll go for your local lads.
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Simon Morgan
(@alvinsmate) reported
@SkySports Our Dave never was any good at Maths.