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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 57% Internet (57%)
  • 20% Wi-fi (20%)
  • 13% TV (13%)
  • 5% Total Blackout (5%)
  • 3% Phone (3%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Purley, City of Westminster, Glasgow, London, Inverness, Bradford, Brentford, Chester, Birmingham, Oldbury, Loughborough, Banbury, Rochester, Shefford, and Cardiff.

CityProblem TypeReport Time
Purley Internet 2 hours ago
City of Westminster Internet 3 hours ago
Glasgow Internet 5 hours ago
Glasgow Internet 5 hours ago
Glasgow Wi-fi 5 hours ago
London Internet 5 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • MrDavidKelleher
    David Kelleher (@MrDavidKelleher) reported

    @SkySports How rude!

  • Anthnygarseeya
    Anthony Garcia (@Anthnygarseeya) reported

    @danawhite @SkySports @paramountplus Why you such a ***** for israel? Are you compromised by Epstein too? This makes me think so. We didn't vote to support foreign countries over ours

  • niczz33
    Nico O’reilly (@niczz33) reported

    @SkySports One bad result doesn't erase years of progress. The real test is how England responds in the next game.

  • james_bear97950
    James Beards (@james_bear97950) reported

    @SkyHelpTeam @UKRobBoxing I have sky contents insurance & the rubbish tech bundle the door bell is total junk sorry but your recent advert on TV needs calling out, the amount of problems I had, no signal they told me to move my router closer, it got worse, the delay is so bad I missed deliverys.

  • Quodvox5
    Barry McMurdock (@Quodvox5) reported

    @QcWynter @SkyUK @SkyHelpTeam Soon a drone will fly it in within the hour and a C3PO will turn up to set it up....and I'm not kidding...it's not in my nature... Roll on the start of the football season. Weekends are never the same without the match.

  • MccurdyCon80361
    Connor McCurdy (@MccurdyCon80361) reported

    @Zuffa_Boxing @C4CHEV @SkySports Omg zuffa are really the worst promoters. They showing highlights of a fight he lost nearly every round

  • Yuki3dx
    YukiiDX 23 Copula (@Yuki3dx) reported

    @OfficialPuge @SkyHelpTeam All open reach fiber is like this. It's actually embarrassing now bad it is

  • ACWDarts
    André Carini 🏴󠁧󠁢󠁷󠁬󠁳󠁿🇮🇹 (@ACWDarts) reported

    Fair play the sky fibre is absolute ****… only getting 19.8mbps can’t even load a 1080p YouTube video on the tv. The website/help desk is ******* ridiculous. Well done @SkyUK @SkyHelpTeam 👏👏👏

  • AdmireTadz10331
    addielessie (@AdmireTadz10331) reported

    @SkySports Help me which one is Harry and which one isn't harry

  • vic_ker
    Augustus Sharpe Davenport (@vic_ker) reported

    @SkySports It's summer in the USA dumb ***! Nothing to do with climate change! Lightning may be the only reason a game is delayed. It's been this was for centuries. So please shut ******** up already.

  • JORDANRHYS
    🤎💙💛 JORDANRHYS🤎💙💛 (@JORDANRHYS) reported

    @SkySports picture quality on the Warr v HullFC is abysmal! RL shoved on the red button again like 2nd class citizens! Hideous! Crap service! 🤬😞

  • vella_vision
    @ (@vella_vision) reported

    @SkyFootball @SkySports A bad omen

  • razzo1
    ryan (@razzo1) reported

    @SkySports Who ******** is the guy yelling mind out mind out, at least use please or excuse me #******

  • mrexodusufc
    steve knight (@mrexodusufc) reported

    @SkySports Dog ****

  • EseTomFindlay
    Thomas Findlay (@EseTomFindlay) reported

    @tbfl141 @SkySports I imagine it is, and that’s a problem. But they would say walking off isn’t the correct response but reporting it to the referee is.

  • AFC_Murph
    AFC_Murph (@AFC_Murph) reported

    @femooafc At some point the pendulum has to swing the other way SkySports, TalkSport, and the rage bait online has to get so boring that even the mouth breathers will want something else The first movers on real content will hopefully kill this **** trend once and for all

  • liamsimo95
    liam (@liamsimo95) reported

    @SkyHelpTeam @bt_uk what broadband services do you offer to new customers? As @virginmedia broadband is **** and repeatedly disappoint all customers, surely won’t be too hard to provide a decent service rather than mediocrity

  • Hablarbarca
    HablarBarca (@Hablarbarca) reported

    @totalBarca @SkySports Damn!

  • afrodids
    Dids (@afrodids) reported

    Well done CBS. Rozicki was like the terminator in there just wouldn't go down... #boxing #skysports #Chrisbillamsmith

  • kidtsang
    Keith Tsang (@kidtsang) reported

    @Gareth_Hayward @SkySports I've had that issue too! It’s frustrating when the tech doesn’t cooperate, especially during live events. It seems like streaming platforms often struggle with user experience when demand spikes. Any updates on when it might be fixed?

  • lebateauivre17
    mike murphy (@lebateauivre17) reported

    @SkySports On Gaza people haven't got water or food Oh never mind It's fun watching cars go round in circles&wondering if Kims arse is real

  • toddmcaleer
    Todd (@toddmcaleer) reported

    @Zuffa_Boxing @SkySports @paramountplus You gotta fix the feed on the paramount app. Sound randomly drops out, it’ll lose connection. These are issues that exclusive to Zuffa boxing events. Doesn’t happen with the ufc feeds

  • Je_suis_Gemeaux
    The 48 (@Je_suis_Gemeaux) reported

    @SkySports The mouth thing is stupid

  • precinoti
    Tubosun Falowo (@precinoti) reported

    @__Mainoo37 @goodbadftblpod Not so much about what I believe or what my expectations for my club are. Every fan of any top team must believe and expects that their club wins the league every season. But Scholes and his buddies are not having these discussions as fans rather as ex- footballers and professional pundits. Their professional opinions are viewed as credible, insightful, critical analysis though sometimes subjective to millions football fans who see them as legends of the game and their POV must be from a subject matter experts with logical perspective. Arteta and Arsenal are the only team in the top 6 ( Liverpool and Mancity have lost their managers and key players) that has been competing for the last 4 seasons, not in any form of transition, semi rebuild or full rebuild process. Winning the league was not a fluke but an outcome of a 5/6 years project broken down in phases. The next phase for the team is to dominate the league, retain their title and win domestic and European titles. That Scholes can start making predictions in June 2 is not only delusional but clownish. He can as well just go to Talksports and Skysports and start doing like some of their clown pundits and say outlandish stuff just to generate revenue.

  • ALiteralGod2
    Stargazer (@ALiteralGod2) reported

    @totalBarca @SkySports Can we **** off with midfielders already? We need anything but.

  • Fred71683465321
    Fred (@Fred71683465321) reported

    @SkySports NMo NBA finals on Sky. WTF - streaming on Prime thru the night. No ability to tape and watch in morning. Prime makes you watch whole repeat with no fast forward. Thanks Sky - pathetic!

  • Doro_larko
    Dorothy Larko Adeti (@Doro_larko) reported

    @SkySports i never knew that window could be opened.

  • Sylvest85787141
    Sylvester charles (@Sylvest85787141) reported

    @thesleektitan @SkySports I'm not an english fan but I admit the fact that england has never lost a single fixture at the world cup to an african side

  • Anthony_Hickey
    Anthony Hickey (@Anthony_Hickey) reported

    @SkySports ******* that is horrific. 🤢

  • jt_stamford
    JT (@jt_stamford) reported

    BBC, SkySports etc have gone so far downhill over the last few years. If it’s not terrible commentators, it’s YouTube/vlogging divs who absolutely NO ONE wants to hear from.