Is Sky having an outage?

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

 Problems detected at Sky

Sky problems in the last 24 hours

Sky Outage Chart

October 17: Problems at Sky

Sky is having issues since 09:30 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

  • ▪ Internet (68.28%)
  • ▪ TV (19.33%)
  • ▪ Phone (5.25%)
  • ▪ Total Blackout (4.83%)
  • ▪ E-mail (2.31%)

Sky Comments

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Sky Issues Reports

Latest outage, problems and issue reports in social media:
  • SugarGretel
    Gretel Armstrong (@SugarGretel) reported

    @ainger13 @NUFC @talkSPORT @SkySports @SpursOfficial True & the only reason they're showing Newcastle games is for ratings & fuck up nufc fans by making them travel for miles at 4pm on Sundays

  • matt_hastings
    Matt Hastings (@matt_hastings) reported from Barrhead, Scotland

    @SkyHelpTeam 8 years with you but cancelled today - couldn't/ wouldn't match offers available to new customers or other providers. Poor!

    Ben NEWBOLT (@BenNEWBOLT) reported

    @SkyHelpTeam @SkyUK @SkyHelpTeam @SkyUK help?

  • SugarGretel
    Gretel Armstrong (@SugarGretel) reported

    Since Mike Ashley is a Spurs fan & once @NUFC get rid of him would @talkSPORT & @SkySports support his takeover bid for @SpursOfficial eh?

  • RitchieReynard
    Ritchie Reynard (@RitchieReynard) reported

    Three hours in to @SkyUk helpline msn service and still no nearer a solution.

  • foggy_lad
    foggy_lad (@foggy_lad) reported

    @SkyUK What are the lazy wasters doing in the call centre? They refuse to take calls claiming that they are busy. I want to cancel my TV.

  • foggy_lad
    foggy_lad (@foggy_lad) reported

    @SkyUK Trying to cancel my SKY TV package but your IRISH call centre is not taking any calls!!!!

  • NanoPolymath
    Nano Polymath (@NanoPolymath) reported

    @SkyHelpTeam Apple and Google promise security updates to fix Krack Wi-Fi flaw - The Telegraph @SkyUK are cited as ignoring the security flaw, potentially putting all broadband subscribers at risk.

  • NanoPolymath
    Nano Polymath (@NanoPolymath) reported

    @SkyHelpTeam Krack Wi-Fi flaw What’s Sky doing to protect subscribers router & how much longer do they have to wait for the security update? Home network at risk free WiFi spots.

  • bradderz33
    Bradley Mee (@bradderz33) reported

    @s_89e @SkyHelpTeam Theres no issue you just saw a rubbish game on saturday. Your sky is fine.

  • RamblesFrom
    Darren Johnson (@RamblesFrom) reported

    @SkyHelpTeam Two hours and no reply here, 1 hour and gave up on the phone. Very poor! Do you intend responding or do I need to escalate?

  • ksjones
    Kelvin Jones (@ksjones) reported

    @SkyUK 2any1 wastin time tryin2 activ8 their Edenred incentive award card, the system is down! 28 mins on hold b4 callin bak2 find that out!

  • ben_everard
    ben everard (@ben_everard) reported

    @KevHallifax @SkyHelpTeam They're working to identify problems / solutions & recommend that you update antivirus to 'public network' in the meantime.

  • sten1984
    Chris Stenson (@sten1984) reported

    @BBCWatchdog Hi there, I have a very sorry tale of appalling customer service from #skyuk if you'd be interested..?!

  • CelticStormFilm
    Rick Mcleod (@CelticStormFilm) reported

    The @SkyHelpTeam could really take a leaf out of #B4RN book for keeping customers informed on issues instead of ignoring them

  • osmanjunaid
    Osman Junaid (@osmanjunaid) reported

    @SkyHelpTeam can I get some help? I've sent a few DMs and no response.

  • BalcombAmy
    Amy Balcomb (@BalcombAmy) reported

    @SkyUK trying to reactivity a Sky plus box with new account! Absolute atrocious service! Engineer pulling hair out!!!! What a joke you are

  • PaulCarter0
    Paul Carter (@PaulCarter0) reported

    @SkyUK SKY Why can I not text to short numbers, our emergency holiday number is a text service and unable to send WHY do u not support

  • THFCP1980
    Toby Pedley (@THFCP1980) reported

    @SkyUK help me I made a mistake. I should never have left you. @TalkTalk are an absolute disgrace. #Charlatans #Crooks #Thieves #Cowboys

  • 0720253934
    Dr Mokapane (@0720253934) reported

    @JimWhite @talkSPORT @ChelseaFC @CHAMPl0NSLEAGUE @SkySports @ManUtd the eauropa league..... Complete biaseness, Im a fan of @ChelseaFC and I will support @SpursOfficial BUT let's not be biased

  • ForbesDragana
    Dragana Forbes (@ForbesDragana) reported

    @SkyHelpTeam Hi video cable not connected. Sky box has no signal. Sn25.

  • xxfluffywhitexx
    KayleighWhite (@xxfluffywhitexx) reported

    @SkyUK customer for 14yrs, ask for offer and they cancel my account!!!

  • RamblesFrom
    Darren Johnson (@RamblesFrom) reported

    @SkyHelpTeam Please help resolve account issues for my elderly parents. They are now worried which I'm sure is not what you intend.

  • frostpot
    Diana Thompson (@frostpot) reported

    @SkyHelpTeam Why is no one answering messages I've sent on Twitter and Facebook over them last few days? My phone line still not working

  • speeka
    Kat in Glasgow (@speeka) reported

    Anyone else having problems with #skytv? @SkyUK

  • PressFresh
    Helen_🍋🌹 (@PressFresh) reported from Leeds, England

    @SkyUK Has weather caused faults in signal? Yet AGAIN mine is down!

  • Samantha_1991_
    Samantha (@Samantha_1991_) reported

    @SkyHelpTeam and no one else has carried out to help. Can't use internet when tv is on, and can't get catch up! HELP ME please

  • Samantha_1991_
    Samantha (@Samantha_1991_) reported

    @SkyHelpTeam love the way someone is trying to help you, then stops half way through. (Aware the shift was nearly over)...

  • daniellaamber
    Daniella Heywood (@daniellaamber) reported

    @SkyUK customer services are shocking! Saone thing and do the complete opposite

  • MissMarie_88
    Jay Marie (@MissMarie_88) reported

    Disappointing that anyone from @SkyHelpTeam @SkyUK seems reluctant to help me

  • RunMum78
    Karen W 🌻 (@RunMum78) reported

    @SkyHelpTeam I've rang, emailed, DM'd and chat and still NO ANSWER!!! when does my contract end? Even no reply on the cancellation line HELP

  • SirMickW
    SirMick© ™ (@SirMickW) reported

    Utter Crap according to #SKYUk there has been a 44% increase in #Brexit related hate crimes wtf? #HatefulNation ?

  • kazza1307
    Karen Wyn Williams (@kazza1307) reported

    @SkyUK shocking service from e chat again, what's new then! Excuse after excuse, quick to take money each month but not so quick to help

  • mrpedro1212
    p e d r o (@mrpedro1212) reported

    @SkyHelpTeam My broadband is still down!

  • stoplarkinabout
    Robyn Larkin (@stoplarkinabout) reported

    Never experienced such bad service as with @SkyUK #pisspoor #useless 3 times they have sent us the wrong team #specialheights #pathetic

  • joejoe676
    jjmenehan (@joejoe676) reported

    @SkyHelpTeam Hi my sky keeps saying so signal and my neighbor next door hasn't a problem

  • joshualane92
    Joshua (@joshualane92) reported

    @OmzCsK @LeroyBorrello @virginmedia @SkyUK Sky is whack, just moved over from virgin and made so many complaints but bright side they knocked my bill down. Virgin is the best tho

  • Anni_Bloomfield
    Annika Bloomfield (@Anni_Bloomfield) reported

    Help @SkyUK do you have a dummy remote I can buy. Teething baby and all he wants is the real remote!

  • ShambhuDewan1
    Shambhu Dewan (@ShambhuDewan1) reported

    @SkyHelpTeam my internet has been down since yesterday morning with a orange lights turning on and off. Connection dropped everytime.

  • MattNaylor81
    Matt Naylor (@MattNaylor81) reported

    @SkyUK Sky+HD box broken. So I upgrade to Sky Q and now Sky can’t tell me when this will happen. Now left with a broken box until ?? Useless

  • hannahhhvt
    Hannie✌️ (@hannahhhvt) reported

    @SkyHelpTeam I've been on the phone to activate my £59 gift card for 30mins no answer, can you help?

  • AydenLiddell
    Ayden Liddell (@AydenLiddell) reported

    @SkyHelpTeam been stuck without my broadband for 3 days now! Can't get through on the phone recently ordered a home move! Help! Disgusting!

  • iFifaLawd
    Jay (@iFifaLawd) reported

    @SkyHelpTeam Internet not working still

  • larlmama
    DAWN COOPER (@larlmama) reported

    @SkyHelpTeam Still not sorted with sky store absolutely appalling service ATM

  • MartynGreen55
    Martyn Green (@MartynGreen55) reported

    @SkyHelpTeam don’t bother using Fb messenger support This service is useless waiting over 8 hrs on an email password and Sky id prob no fix

  • jrb1103
    JB (@jrb1103) reported from Leicester, England

    @SkyHelpTeam Sky allegedly sets up new series link for series you follow a la Criminal Minds. Does it work? NO. Records random crap instead

  • judaskiss89
    JudasKiss (@judaskiss89) reported

    @SkyUK your customer service is appalling. 3 months after cancelling still taking payments! #disgusted

  • Jordan_1007
    Jordan (@Jordan_1007) reported

    @boxing_casual @mikemad32 @BoxingKingdomI4 @SkySports @EditinKing @whack_boxing @schedule_boxing @AgainstTRopes @BoxingTweets247 @BoxingRT @BoxingNewsED @BoxingNewsNow_ @SkySportsBoxing Would be great news I just can't see it with purses already agreed they'd have to cancel some fights if it went Sky Sports, never know.

  • pottermoss
    Martin Moss (@pottermoss) reported

    @SkyHelpTeam Still waiting for you to reply to my last request from a week poor picture quality...please reply

  • semiartificial
    david thompson (@semiartificial) reported

    @SkyHelpTeam this morning's test is 2.08Mb/sec. Before 7am. Hardly a peak period. Why so poor? In Lytham. Why no reply to my messages?

  • ODellBoy
    Carl O'Dell (@ODellBoy) reported

    @SkyHelpTeam Im hoping now the winds have dropped full service will be resumed today???

  • SueJMorrissey
    susan morrissey (@SueJMorrissey) reported

    @SkyHelpTeam Been a week since I sent a message, they have read it but no reply, a big joke saying your the sky help team when you do nothing,

  • debdoodles77
    Miss Doodles Xx (@debdoodles77) reported

    Still no manager call from @SkyUK almost a week later & the pm I was asked to send them on here days ago unanswered! Poor customer service

  • toony35616
    loony (@toony35616) reported

    @SkySportsNews dire viewing figures and no wonder this news sky crap REALLY IS TOTAL CRAP --no wonder people cancelling subscriptions at an alarming rate --and the viewing figures support that claim SKYSPORTs IS DIRE

  • bigvern46
    PORKYRUSS (@bigvern46) reported from Sheffield, England

    @jojoeyey92 @SkyJohnnyNelson @SkyAdamSmith @SkySports most cringeworthy man after adam smith in boxing the pair of them are shocking and make boxing look crap.... nelson sold his soul 2 sky

  • errcol
    Colin Campbell (@errcol) reported

    @SkyNews @SkyUK @SkyHelpTeam I am a broadband and Sky Q customer; is my router affected by the vulnerability in this article?

  • andrewbaz1
    Andrew barrah (@andrewbaz1) reported

    @SkyUK second time in a week, your internet had just failed on me. Your service leaves alot to be desired.

  • jimmysteamboat
    jimmy (@jimmysteamboat) reported

    @SkyHelpTeam please help me with my internet speed. Nowhere near what i should be getting in a major city!

  • lifeofjono
    Jonooo (@lifeofjono) reported from Motherwell, Scotland

    @billyadams89 @TalkTalk @SkyUK William I cant even see your photo you have attached because my internet is so poor it wont even load hahaha!! @TalkTalk

  • Samantha_1991_
    Samantha (@Samantha_1991_) reported

    how the fuck does the internet only work when the tv is switched off! and won't work when its on?? @SkyHelpTeam

  • gavincamsey
    gavin camsey (@gavincamsey) reported

    @SkyHelpTeam how come my router under my tv but wont connect to wifi wudnt hav this problem if sum genius decided 2 ports 4 the sky q router

  • Turnergain
    Robin Vaughan-Lyons (@Turnergain) reported

    My whole evening gone. Let’s hope no one @SkyUK needs my help with a busted phone.

  • w0b
    Rob Pow (@w0b) reported

    @Tomb85 @SkyHelpTeam That's really poor! You should leave if they don't make this right.

  • 1AshleyJordan
    Ashley (@1AshleyJordan) reported

    @SkyHelpTeam hi, I'm currently having problems with my internet for the last 3 days and having no connection, can you find a solution?

  • AdeWotton
    Adrian Wyatt (@AdeWotton) reported from Bristol, England

    Hopefully Ofcom can make @SkyHelpTeam @SkyUK #skycomplaints realise customer service means two things 1)Customers and 2)Service.

  • sten1984
    Chris Stenson (@sten1984) reported

    @SkyHelpTeam appalling customer service from #skyuk - lied to repeatedly for 20 days, still no TV and on verge of cancelling my service

  • tony_allum
    Tony Allum (@tony_allum) reported

    @SkyHelpTeam @BTCare An hour tonight to get told I will get a call back in 20 minutes and never get a call back, we have taken two days off work only to be...

  • tony_allum
    Tony Allum (@tony_allum) reported

    @SkyHelpTeam @BTCare not happy how we have been treated by sky or bt, bt engineer was rude beyond belief, on the phone to sky for over an..

  • tony_allum
    Tony Allum (@tony_allum) reported

    @SkyHelpTeam @bt_uk not very happy with how I have been treated by sky or bt, bt engineer was rude beyond belief was meant to get a call...

  • AlexHolmes
    Alex Holmes (@AlexHolmes) reported

    @SkySportsPL @SkySports How he was a keeper in a title winning side, I’ll never know, he’s awful.

  • herefordrich
    Hereford Rich (@herefordrich) reported

    @SkyHelpTeam @Woofie_ Just cancel your direct debits, the criminals will soon call you at their cost and will fix it straight away to ensure they get paid

  • reallymorata
    sam (@reallymorata) reported

    Oi @skysports fuck off televising a wba game next time its a bad watch

  • jonathanyates33
    Lord Jonathan Yates (@jonathanyates33) reported

    @SkyHelpTeam @mfret01 Don’t do it, sky is shockingly bad for tv signal and broadband signal and speed

  • HarrisonWilks
    Harrison Wilks (@HarrisonWilks) reported

    @SkySports really picking some shit games for TV this season

  • frosin539
    Oaweee 🌐 (@frosin539) reported

    @SkyHelpTeam My WiFi keeps cutting out and it’s annoying and unreliable. It happens every 5-30 mins for around 20 mins. Help maybe?

  • RyanGorman8
    Ryan Gorman (@RyanGorman8) reported

    @SkyHelpTeam internet down in howth Hill what time is it back up?

  • frosin539
    Oaweee 🌐 (@frosin539) reported

    @SkyHelpTeam (1/2) My WiFi keeps cutting out on and off every 5-30 mins for around 20 mins. It’s annoying and unreliable. Help please

  • erawnomiS
    Simon (@erawnomiS) reported

    @SkyHelpTeam Wow. It’s taken that long? Looks like my broadband is back to 1996’s ADSL speed. Yes. It’s still diabolical. Can you fix please? 1/2

  • Stephen1471974
    Stephen Goodwin (@Stephen1471974) reported

    @SmoothStreamsTV when will the uk skysports channel work again? They have been down for a week now?

  • AdeWotton
    Adrian Wyatt (@AdeWotton) reported from Bristol, England

    @SkyHelpTeam Sending all the messages and pleas for help last three days to Ofcom.