Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (48%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Crewe, Halifax, Alfreton, Oldbury, Bournemouth, Batley, Northolt, Romford, Manchester, Derby, Sheffield, Harringay, London, Croydon and Abingdon.
| City | Problem Type | Report Time |
|---|---|---|
 Brackley |
Total Blackout | |
| Crewe |
Phone | |
| Halifax |
Internet | |
| Alfreton |
Internet | |
| Oldbury |
Wi-fi | |
| Bournemouth |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Dickson
(@TakomaBrockston) reported
@SkyHelpTeam This is very disappointing and was not something I was ever made previously aware of. Is there anything you can do to help?
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HelenaHandcart
(@HellenaHandcart) reported
@SkyHelpTeam So your support "options" consist of waiting in line for an unspecified period of time on the off chance that you get through to an undermanned service?
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AdKido44
(@AdKido44) reported
@SkySports I don't hear Dermot Gallagher saying this about all the penalties WBA should have had, or shouldnt have been given against them or about goals WBA have conceded that should never have been given.
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Steve
(@sdb1979) reported
Well @SkyUK Broadband down again... After over 15 years with Sky in one form or another it's becoming more apparent that its time to leave 😢 Decent BB service that is happy for you to use your own router/modem? Go.... #broadband #InternetShutdown #RubbishService
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𝑀𝑒𝓁𝒾𝓈𝓈𝒶 🌻
(@MelissaBaileyy) reported
@SkyHelpTeam Thanks, still not working no one answering phone line
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Xander
(@Xander_LUFC) reported
@McClumsy84 @SkySports Horrible fan base
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Steve
(@sdb1979) reported
@SkyHelpTeam Done that, you say there's no problem (like you always do) yet other sites like down detector (@DowndetectorUK ) say the opposite. Your service is bad and you know it 😢
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❤️️lorna❤️️
(@lornabrown1987) reported
@SkyHelpTeam It just says we have detected a problem with your setup. But my setup has been the same since it was installed by one of your engineers. I just don’t think it’s fair given the current pandemic and 4 of my children are trying to do their schooling at home.
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Carys Leah
(@carys_leah) reported
@SkyHelpTeam Hi my wifi is totally down, I’ve connected to the sky hub and it says the Broadband is disconnected despite the hub working
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Richard Cliffe
(@alcedohalycon) reported
@SkyHelpTeam I’m working from home in Hove/Brighton. Internet connection continually keeps dropping. Is there a problem in #Brighton #Hove ? This is really annoying !!!!
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Janine Sweet
(@Beansweet) reported
@SkyHelpTeam I've already done all that. No resolution.
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ThingsMyGirlfriendSays
(@ThingsMyGirlfr3) reported
@SkyHelpTeam I've already been down that route and have spent in total over seven hours on phone calls with your agents. It's completely ridiculous and I'd like to raise a formal complaint.
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DeanoStar
(@sutarettodeen) reported
@SkyHelpTeam joined sky in December. After multiple calls broadband and TV still not working. And almost impossible to get through to. Waste of time and money
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NoBigDeal
(@nobygdyl) reported
@LastWordOnSpurs @SkySports Yeah, he's really good player, but 35 millions for championship player is too much. We should get Bogle instead. Sheffield will go down and his price will be around 20 millions if not less then that.
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Kelly Dudley
(@purplekelly) reported
@SkyHelpTeam my internet keeps going down. Works for two minutes then down for an hour. I've restarted it and reset all to no avail. Two of us working from home. Please help.
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Nednraquel Rodgers
(@NednraquelR) reported
@SkyUK hi, I’ve tried calling, I’ve checked the app and website as requested, but I can’t find anything to help me get PUK codes for my old phones from Sky. Can you help please?
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Martin Higgins
(@musohiggs) reported
@brianzeilinger @SkyUK Did the same to us when moving house a couple years ago. Cancelled our broadband a whole month early due to an error on their side. Had to buy mobile data packs until moving house. ‘Nothing we can do’ was always their line. Never going with them again.
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Richard Burns
(@richardaburns) reported
@SkyHelpTeam hey folks, i'm trying to get a price for signing up for broadband with yourselves. i keep seeming to get stuck in a loop via the website. can you help me? thanks. i've got Sky TV at the mo, too
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DKJ77LFC
(@darrenjaxon77) reported
@SkySports Never getting that for a full back especially with in covid times! But probably don't need to sell!
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ThingsMyGirlfriendSays
(@ThingsMyGirlfr3) reported
@SkyHelpTeam repeatedly getting problems trying to use netflix on my sky box. Either I select netflix and it tries to load up and then goes back to sky again or it freezes. Have been having problems with broadband and TV since before Christmas so this is really getting painful.
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Suzi Douglas
(@SuziDouglas4) reported
@SkyHelpTeam I have done nothing but contact them since Sunday and they have been as much help as a chocolate fire guard. No internet since Saturday, blaming everyone else then charging me for an item I didn’t receive and telling me you can’t refund me was just the icing on the cake.
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Lorna Kirk
(@LornieK) reported
@SkyHelpTeam @SkyHelpTeam it’s a sky Q box. Happening every day and constantly calling customer support
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LittleMissWinney
(@katewinney) reported
from
Tottenham, England
@SkyHelpTeam Good morning, not sure what ‘in’ is but we’ve rang, emailed and attempted to use the website in order to deal with the issue. We haven’t been able to contact anyone directly who can assist us. Surely there’s a direct number to someone in the UK who is able to help sort this out?
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Richard Cliffe
(@alcedohalycon) reported
@SkyHelpTeam I live in private rented accommodation so I’m not the account holder. Is there an outage issue in the Brighton/Hove area?
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𝑀𝑒𝓁𝒾𝓈𝓈𝒶 🌻
(@MelissaBaileyy) reported
@SkyHelpTeam my wifi has gone down, north wales
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Suzi Douglas
(@SuziDouglas4) reported
@SkyUK Jesus you are really taking the mickey now. Not only did you **** my order up twice and leave me without broadband since Sat you have charged me delivery for the router you didn’t provide and now you’re telling me you can’t refund me. WORST customer service ever. AVOID.
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Robert Fogler
(@Robfogler) reported
@RobboWozGod @SkySports Wow thanks didn’t remember exactly. HORRIBLE and then this guy says good goal for WBA should be first embarrassed and second relieved of his duties
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HelenaHandcart
(@HellenaHandcart) reported
@SkyHelpTeam One option for support is not "services". It's "service", singular -if you can even call it a service. The only other option then is to pay money up front and wait 3 weeks for an engineer to turn up and tell me that I'll still get poor coverage?
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A Matt in Cambridge
(@CambridgeMcg) reported
@SkySports They've ironed out their defensive problems. 😖
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Greg Story
(@GregStory1976) reported
@SkyHelpTeam why am I still paying £45 month when in haven’t been a customer for 3 months, your website is no help in this case and impossible to speak to someone