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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 55% Internet (55%)
  • 17% Wi-fi (17%)
  • 16% TV (16%)
  • 5% Total Blackout (5%)
  • 4% Phone (4%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Birmingham, London, Blackburn, Paignton, Hammersmith, Cardiff, Croydon, Bury, Liverpool, Liversedge, Derby, Burgess Hill, Bristol, Sunderland, and Harringay.

CityProblem TypeReport Time
Birmingham Total Blackout 16 minutes ago
London Internet 2 hours ago
Blackburn Internet 2 hours ago
Birmingham Internet 3 hours ago
Birmingham Internet 4 hours ago
Paignton Wi-fi 14 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • Michael_LFC78
    🅼🅸🅽🅶🅻🅴 (@Michael_LFC78) reported

    @SkySportsPL Shocking! This is why I’m not subscribing next season ! @SkySports is so bad now! Why would anyone care about these people or their opinion?

  • TonyRob70579912
    Tony Robinson (@TonyRob70579912) reported

    @jammierooroo @SkyUK Why is anyone, of any age, paying in excess of £100 a month for a TV channel service? Completely nuts.

  • SusanWa02526665
    Susan Warren (@SusanWa02526665) reported

    @jammierooroo @SkyUK When my mum was in a similar position (no sky ) but recently bereaved we told her to,say no to any calls for any services be it to change landline, energy provider etc. Shame you didn’t tell your mum the same as she would have just put the phone down. £110 a month? What for?

  • BabyBoomerUK
    Baby boomer, UK 🩵 (@BabyBoomerUK) reported

    @jammierooroo @SkyUK Had similar problem with my late mum - BGas doorstepped her & signed her up to a more expensive deal than she was getting. Had to intervene & used cooling off period. A bed salesman also took advantage sold her a bed she couldn't afford. Vile people. Never buy anything on phone!

  • MoonTerrier
    Michael Owen 🇫🇮 (@MoonTerrier) reported

    @richardajkeys Too much football on the tele now, people have got bored with it all. Skysports has been good in some ways but definitely bad in others

  • PeterHubband
    Peter Hubband (@PeterHubband) reported

    @BobsterDrumhead @SkySports Yellow was enough as there was a covering defender. Pope has been poor this season so Gyokeres was just being lazy as he has all season. Just get on with. You won. End of.

  • imjustbeingmeJ
    JustJ Parody account😉 (@imjustbeingmeJ) reported

    @jammierooroo @SkyUK £170????? Is she paying for her neighbours too? That's despicable. My MIL signed up for two @SunLife policies, has paid over £10k in, will get about £4k back. They won't listen to our argument about her dementia, won't pause the payments and if we cancel she'll lose it all..

  • demet_sulunbiye
    Demet 🇬🇧 (@demet_sulunbiye) reported

    @360red_ @SkyHelpTeam get xevatv, the solidest dodgy stick service in the uk

  • SmartMetaX
    Smart (@SmartMetaX) reported

    @SkySports SGA in playoff mode is just silent destruction 😭🔥 no noise, just buckets and problems for defenders every possession 🏀🧊

  • wonderfulziggy
    Lynne Holding (@wonderfulziggy) reported

    @JAU_4 @jammierooroo @SkyUK Don’t get me started on Santander’s “bereavement service”!

  • SH42211126
    WS2G6 (@SH42211126) reported

    @demmylarde_ @SkySports Khusanov never made attempt to win the ball , he was nowhere near , officials been trash , red as it gets

  • CatwomanDoris
    Susan Ann Day (@CatwomanDoris) reported

    @KevinSmith1389 @jammierooroo @SkyUK The last time I spoke to sales and customer services they certainly weren’t British.

  • LeDreamboat
    Scott ⚫️⚪️ (@LeDreamboat) reported

    @SkySports There was covering defender. The only people that think it’s a red, support arsenal. I hope to ******* god City win the title!

  • footballisugly
    Football Idolatry (@footballisugly) reported

    @HOWARD301483152 @AadamHaladh They're all in bondage to #football and they suffer from a dependency on tattooed morons to provide them with a temporary fix of fulfilment. As long as they rely on petulant prats to make them happy, then agents, players, and the broadcasting media will exploit them. #skysports

  • Chrismartin1984
    Smash (@Chrismartin1984) reported

    @Chels_HQ @SkySports Project is terrible and a complete joke. However this claim that they are some sort of feeder club is complete garbage there is no evidence of that

  • BootsieBlanche
    Bootsie🏆 (@BootsieBlanche) reported

    @jammierooroo @SkyUK Most phone companies have a lower rate by about a 1/3rd if someone is on a fixed income and even more discount is available if she has tv & phone w same provider. Also make official complaint so it's escalated to a manager and they should offer cash or credit as a sorry.

  • orangeblue1000
    Tam (@orangeblue1000) reported

    Gary Neville has become an awful co-commentator. He talks too much. He picks a position to take early on and then sticks to it no matter how the match changes. No fans actually enjoy his commentary. Get rid @SkySportsPL @SkySports. It’s actually jarring having to listen to him.

  • SepLad
    Andy (@SepLad) reported

    @jammierooroo @SkyUK Sky has a bad reputation when it comes to renewals/contracts

  • userds5050
    userds5050 (@userds5050) reported

    @jammierooroo @SkyUK It's not usually Sky calling but one of their affiliates calling. They call me on a daily basis on different numbers even though it's the same people. They are aggressive and often call back when you hang up on them @skyuk need to do something about them

  • sdm1508
    s (@sdm1508) reported

    @SkySports He's changing the narrative. If they don't win the league, it's because of bad decisions. Why don't the journalists and people in the press conference ask him about his thoughts on his player headbutting people.

  • Otees13
    Mikel Supreme (@Otees13) reported

    @SkySports are utter *****. Biased agenda driven narratives against Arsenal. @GNev2 spewing his little narratives for the entire game - **** off. What are we paying for @Ofcom

  • levi_piggott
    Levi Piggott (@levi_piggott) reported

    @robgibb01 @DeadlineDayLive @SkySports No, he's horrible. He will only set us up to win the championship because that's the only thing he can do, and when we get back to the prem, we'll be a disaster again

  • kcaj782
    jack walsh (@kcaj782) reported

    @SkyHelpTeam who can I speak to regarding the quality of my service? Horrendous buffering from my stream box when watching live sport

  • Toon_army1982
    Dan (@Toon_army1982) reported

    @CInvestUK @paulp_123 @SkySports Don’t be stupid he was always getting there before Gyokeres he had stopped running it’s a yellow very simple really if we are talking red then your CB shouldn’t have even been playing yesterday

  • joe43932
    Joe (@joe43932) reported

    @SkySports F1's new era is terrible. Horrible street tracks. Sportswashing in the Gulf. Pointless Sprints. Dreadful engine regs.

  • northenders1
    Neil 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@northenders1) reported

    @talkSPORT @SkySports @NOW Clown 🤡 gets nowt right ...as bad as merson

  • my_cat_rocks
    MS (@my_cat_rocks) reported

    @jammierooroo @SkyUK I still came believe in these times, that you can sign up to these contracts and upgrades online or at a push of a button. When when you want to downgrade or cancel your contract, you need to speak to somebody. Rip off

  • gillen_8
    B G (@gillen_8) reported

    @SkySports The new era is shite. Get this battery shite to **** . We can watch formula E if we want to watch electric races

  • shanc73
    Nothing to see here (@shanc73) reported

    @SkyHelpTeam @SkyUK I'm not sure which advisor called me today, to try and 'win me back', but he was incredibly rude and put the phone down on me after what sounded like swearing at me, because I wouldn't agree with him... Not sure that's how you may convince me to come back

  • loverlyliza
    Lisa (@loverlyliza) reported

    @jammierooroo @SkyUK There must be a 14 day cooling off period for her to cancel. Get her another provider. It’s pretty simple these days. Unacceptable. Poor lady. Appalling from Sky.