Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (14%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Hamilton, London, Airdrie, Glasgow, Bishops Stortford, Barnsley, Falkirk, Swadlincote, Normanton, Blackburn, Manchester, Burntwood, Cardiff, Braintree and Bournemouth.
| City | Problem Type | Report Time |
|---|---|---|
 Hamilton |
Internet | |
| London |
Wi-fi | |
| Airdrie |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Glasgow |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Ellie 👱🏼♀️
(@ellehughesxo) reported
@SkyHelpTeam Due to go live with another provider and asked to terminate our broadband through Sky. Decided last minute to stay with Sky (we were still in our 30 days cancellation period). Our phone line and Broadband have been completely cancelled and disconnected.
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anthony bariek
(@mowglib) reported
@StocksColin @SkySports The question was did United announce their title credentials this weekend? You have to be an idiot to believe that was based on 1 game as no one announces title credentials off the back of 1 game.
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Matt Stollery
(@matthewstollery) reported
@SkyHelpTeam This requires me to sign in but I don't have a Sky login?
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Daniel Price
(@72DMP) reported
@SkyHelpTeam Internet has been temperamental all day and your your broadband test is unavailable. When will the service resume?
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Gareth Vickers
(@garthyv) reported
@SkyHelpTeam Your still stealing my money for a “service” which doesn’t work
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josh castleman
(@joshcastleman) reported
@SkyHelpTeam 3 times I’ve had this robotic response and I’ve tried them all, tested my connection which has “No issues” as normal yet still disconnects every time I try to play online games and still buffers when trying to watch Netflix/Amazon prime. Awful service
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Lewis
(@LewisJR1810) reported
@SkyHelpTeam on certain channels I’m not getting satellite signal but other channels work fine? For example sky sports Main event has no satellite signal but sky sports premier league is fine? What can I do to fix this?
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Jon
(@goalman2000) reported
@SkyHelpTeam hi I’ve recently had sky q installed and asked for two mini boxes but only got one. If I try to order another one it’s £50 even though I was told on the call as a number customer it was free. Can you help please?
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John Bailey
(@JHBMK) reported
@SkySports I pay you stupid money every month and you're more interested in showing me f***ing replays than live football !!!! 😡🤬
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Danny Abdie
(@Danny_abdie) reported
@SkyHelpTeam struggling to get wifi, is there an issue with sky?
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Lawrence Landray
(@Glawsloz) reported
@SkyHelpTeam As with the last tweet you sent, the link doesn't work
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Bob P
(@bob1947p) reported
@SkyHelpTeam Done that loads of times. Tell me where it gives help to picture freezing on UHD. If I Google problem it seems that loads have same problem. Paying for a poor service.
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Jayde
(@Jaydemonaghan94) reported
@SkyUK no Internet atleast 20 to 30 times a day phoned up and tried to speak to someone instead of listening to the problem and trying to help diagnose or fix he was just trying to upsell unacceptable and terrible customer service a had to hang up will be going elsewhere
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Katie-Victoria💛
(@kxtietoyne) reported
Anybody know what time you can ring up the Sky Customer Service @SkyHelpTeam? What are the hours?
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Mark Harris
(@Mark7Harris) reported
@WHUFC_News They literally never talk about controversial decisions against the big 6, ******* hate @SkySports
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Kev C
(@Smackit0) reported
@SkySports @Carra23 @GNev2 not looked at West ham goal that was disallowed, not looked at WH at all, piss poor and once again favouring the top 6. Yet again biased.
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United Regent
(@mufc_shah) reported
@SkySportsPL @SkySports West Ham would be 1-1 if VAR and the ref was not so stupid
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Jayde
(@Jaydemonaghan94) reported
@SkyUK @SkyUK no Internet atleast 20 to 30 times a day phoned up and tried to speak to someone instead of listening to the problem and trying to help diagnose or fix he was just trying to upsell unacceptable and terrible customer service a had to hang up will be going elsewhere
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Matt Stollery
(@matthewstollery) reported
@GTRussell @SkyHelpTeam Hi Gav, out of interest is your internet working with Sky? Just trying to narrow down if it's just me or everyone else
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Yasmin
(@yasminrhian) reported
@SkyHelpTeam . @SkyHelpTeam I very much doubt you can help. I’ve already called and spoken to 3 different Sky reps...
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Trish
(@Trodiej) reported
@SkyHelpTeam @SkyUK swapped to Sky TV on the 2nd of December and still have no internet. Terrible service plus they have taken money from my account. I doubt if they will Have it fixed before Christmas
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Carol Greenwell
(@WeeCaz_83) reported
@SkyHelpTeam Yes I do but it's still not working
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ღ
(@kjaymes8k) reported
Seems like I’m still paying for white service with @SkyHelpTeam sound intermittently dropping every minute. Paying for the worst service. Roll n March do I can get out of this contract after 24 years!!!
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Dan-O.
(@36Ironfists) reported
Can’t wait to get back to a game so I don’t have to listen to this biased **** from @SkySports commentators, yet again it’s how poor the opposition is not that we’re playing well
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Gareth Vickers
(@garthyv) reported
@SkyHelpTeam There’s no point, be in hold for ages, to be told I need to spend more money. My main objective now is to raise what a bad company you are till my contract expires and I can leave sky.
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simon
(@Simon190486Nunn) reported
@Sir56ALot @RobboTaylor @SkyHelpTeam It’s prob a little software issue, hasn’t been like it before. It’ll end up stopping one day
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Bob P
(@bob1947p) reported
@SkyHelpTeam That was no help whatsoever. Google it
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Jayde
(@Jaydemonaghan94) reported
@SkyHelpTeam no Internet atleast 20 to 30 times a day phoned up and tried to speak to someone instead of listening to the problem and trying to help diagnose or fix he was just trying to upsell unacceptable and terrible customer service a had to hang up will be going elsewhere
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Ben Bowdler-Thomas
(@benjackthomas) reported
@DarylW__ @SkySports Holy ****! Is this now an option?!
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Creedy ⚒ #GSBOUT
(@creedcrocsta) reported
Too much Chelsea loving at half time, no mention of the chances we had, poor punditry #SkySports