Sky Outage Report
Why is my Sky service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
January 15: Problems at Sky
Sky is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (51%)
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TV (27%)
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Wi-fi (11%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Bedford, Dunstable, Luton, Newton Aycliffe, City of Westminster, Hammersmith, Newport, Cardiff, Dublin, Halifax, Morecambe, Milton Keynes, Leeds and Bury St Edmunds.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Bedford |
TV | |
| Dunstable |
TV | |
| Luton |
Wi-fi | |
| London |
Internet | |
| Newton Aycliffe |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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gazj73 🏳️🌈
(@gazj73) reported
@emelschwartz @SkyHelpTeam Also in Chelmsford and broadband down since yesterday afternoon with EE. Been told major line fault that’s affected BT,SKY,EE etc. Engineers are working on it and was told it could be fixed anytime up till Midnight. Hope this helps. Think it’s flooding related.
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#EndSars l Black Lives Matter l 🇳🇬
(@x_missesther_x) reported
During this whole pandemic, since March 2020 @SkyUK Internet service & connection has been hell. At least once a week the Internet goes down or stops working kmt
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Mrs A
(@julesperiperi) reported
@SkyHelpTeam Yes I’ve been on the website thanks, when I click on the tabs to either phone, email, message a complaint none of them work.
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Walpolinho
(@walpolinho) reported
@GlobalClarity1 @SkySports What a stupid comment 🙄
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David Cheyette
(@davidcheyette) reported
@SkyHelpTeam I pay for BT sports in my subscription but am unable to watch it through SkyGo, why ? I dont want to spend hours on the phone to you, could someone help me please !?
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Deac
(@DeaconJustified) reported
@SkyHelpTeam So its my fault. Got it. All that and that's your response. I will be calling and putting in a formal complaint. What a joke Sky is.
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Tim Powell
(@timscoreboard) reported
@BisphamRed @SkySports Shot to **** Steve and even chatting on here is getting my anxiety levels up. So phone off and concentrate on Rick Stein's Cornwall, before going on another long walk for me. Up the reds mate ✊🏽
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John Broadfoot
(@JohnBroadfoot12) reported
@SkyHelpTeam no broadband very unhappy children and no one to help. 45 minutes to speak to someone!
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fandi
(@ardnesa) reported
@SkyHelpTeam I am not in the UK and it is really hard to call the customer service to reschedule my engineer visit for Sky broadband moreover since I am not using UK phone number. Isn't there any other way to reschedule the engineer visit except calling by phone?
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Mr. Kode
(@FAKode) reported
@SkyHelpTeam Any reason why internet isn’t working? was fine last night now apparently there’s an outage in the area (BR3) checked service status, all fine the I Ran the home fix issues link and still not working... help please!!
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Lesley M
(@Lee_Lesley_M) reported
@SkyHelpTeam Could you clarify if your engineers are allowed into the home of someone shielding? In Lockdown 2 our Engineer was very reluctant to come on, despite me offering to go into another room whilst my carer dealt with the issues I was having.
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Mrs A
(@julesperiperi) reported
@SkyHelpTeam We have tried testing it a number of times, last night and this morning, the test has only just completed. Says we need an engineer... Again. Not good enough. Why don’t any of the complaint tabs work on the website??
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Dave Pell
(@davepell1) reported
@SkyHelpTeam There’s strangely no outages reported even though multiple people have reported the problem. Have spoken with sky broadband team twice but they didn’t have much information on it
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The Faded King
(@Callyius) reported
Sky, believe in better? More like I be leaving for better. Honestly, your broadband is terrible; it's essential for it to be working today but no, you had to screw it up. @SkyHelpTeam
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John Gatenby
(@mooseovtang) reported
@SkyHelpTeam Hey sky. So someone came to my communal dish today to try fix my signal. They said they couldn’t do it but someone would today as they’re quiet at the minute. Now why am I being told Monday?
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Dean Goddard
(@drobgod) reported
Been a bit busy and not seen it mentioned on @SkySports or any Social Media platforms so hoping for some help. Can anybody tell me who #ManUtd are playing Sunday?
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Small Company Champion
(@LEMMINGINVESTOR) reported
@SkyHelpTeam I work in IT service, which included networking. If you took the time to look at the pictures you would note I have done as you suggested, 17 times Friday alone. Your network is simply flaky as a chocolate flake. Phone support is averaging over 45 minutes.
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Judith
(@Judith91643080) reported
@x_missesther_x @SkyUK Same here I've had so many problems and its impossible to get through to speak to someone
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Phil Lees
(@PhilLees77) reported
@SkyHelpTeam Hi, I've read the Discovery + channel Is free as a Sky VIP reward. Could you tell me how I claim this without a SkyQ box please. PS, a 20+ year customer...
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John Gatenby
(@mooseovtang) reported
@SkyHelpTeam I called yesterday and waited 1 hour. They said it would be fixed today. (Helmsley house, York)Your engineer said someone would fix it today. Now sky say Monday. 4 days to fix a signal issue?? Not really good enough is it letting your customers down.
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paul
(@paulp_123) reported
@SkySports British media were hammering real for their apparent poor treatment of bale. Yet how long has he been at spurs earning all that money doing nothing ?
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whats this button do
(@cityblue1971) reported
@SkySports I was at the game when Rooney scored the overhead against City. We marked him out of the game big time, and that was the only thing he did. Great goal but crap game from him. CTID
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Matt Partridge
(@partridge1971) reported
Sherwood just called The Championship ‘a poor league’. More competitive than the Prem Timbo #SkySports
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emeles #mylifematters 🏴🇬🇧🇪🇺 👍
(@emelschwartz) reported
@SkyHelpTeam Impossible since your only means of contact is via a process to fix a problem on line EXCEPT THERE IS NO ON LINE....SKY HAS FAILED! And there is no damned contact number to call Clearly this is your policy to avoid any complaints or calls for help by making sky impossible to call
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ross 💙
(@ross_6479_RNLD) reported
@SkyHelpTeam so disappointed with sky, over 16years fantastic years of service with you and no recognition, I’ve higher bills than new customers and if I do reluctantly renew my account you charge me for the privilege, sadly seems it’s time for me to move to a new provider. :(
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robtje
(@robtje) reported
@SkyHelpTeam When did the remote come out? The last time a similar offer occurred I followed all the steps - and never heard back or recieved the remote
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ails
(@ails64) reported
@SkyUK ‘Upgraded’ to SkyQ around 8 weeks ago. Intermittent broadband phone and tv for well over a week. Speeds generally woefully slow, Used your testing facility, instructed to phone, expected wait time ...45mins. Not good enough!
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John Gatenby
(@mooseovtang) reported
@SkyHelpTeam An engineer came to our home. 1 hour later sky customer services (sky Q tech team) called my wife.
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Dave Pell
(@davepell1) reported
@SkyHelpTeam is there any update on the internet problems in Colchester? I live in the CO4 area and we’ve had no internet for 2 days now
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Ian Tomlinson
(@ian_paul428) reported
@SkyUK I had sky go extra, now I've renewed my contract, it has been deactivated and there is no way to find out how to get it back on, I have tried to contact, to no avail, can you help me with this please?