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Sky service status: outage reports and connection issues

Why is my Sky service not working?

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Full Outage Map

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours

The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  • 55% Internet (55%)
  • 17% Wi-fi (17%)
  • 16% TV (16%)
  • 5% Total Blackout (5%)
  • 4% Phone (4%)
  • 2% E-mail (2%)

Live Outage Map

The most recent Sky outage reports came from the following cities: Liverpool, Liversedge, Derby, Burgess Hill, Bristol, London, Sunderland, Harringay, Cheltenham, Chichester, Wigan, Birmingham, Cambridge, Yeovil, and Hammersmith.

CityProblem TypeReport Time
Liverpool Internet 37 minutes ago
Liversedge Internet 58 minutes ago
Derby Internet 1 hour ago
Burgess Hill TV 1 hour ago
Bristol Internet 1 hour ago
London Total Blackout 2 hours ago
Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • Glen11Glen
    Glen James (@Glen11Glen) reported

    @jammierooroo @Kate3255742882 @SkyUK you have 14 days to cancel

  • GeoffPrice2
    Geoff Price (@GeoffPrice2) reported

    So sorry to hear this. SkyUK are very demanding. I’ve had problems with them too. Very bad senior management I’d say.

  • MagicPuddingDi
    Magic Pudding (@MagicPuddingDi) reported

    @jammierooroo @SkyUK Dreadful customer service, always were. I called them to cancel my father's contract after his death and was passed on "cold" twice, so I had to say "my father has died" 3 times. You'll know how distressing that is, and completely different to every other service provider he had

  • Fr12ee44Spewxh
    Sallie (@Fr12ee44Spewxh) reported

    @SkyHelpTeam Typical of @SkyUK poor customer service.

  • tonycharles66
    Anthony 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@tonycharles66) reported

    @talkSPORT @SkySports @NOW The guy is a melonhead. Talks ****, played ****, is ****. Why is he given any airtime at all?

  • sheena_walker1
    Sheena Walker BA First Be The Best Then Be First (@sheena_walker1) reported

    @jammierooroo @SkyUK I have just left Sky after being with them for many years Now with Virgin great customer service and less hassle

  • bickburn1811078
    Jabk (@bickburn1811078) reported

    @TheBurnleyWay @SkySports **** kff 6 scoot pared 0-1 Man City Huhu

  • PeterElson1983
    Peter Elson (@PeterElson1983) reported

    I don’t have a horse in the race, but the bias of Sue Smith & Michael Dawson on Soccer Saturday is really ****. They shouldn’t be on these games. Wolves, and particularly West Ham, fans must be irritated. #wwfc #whufc #skysports

  • TJD1986
    Thomas John Dockerill (@TJD1986) reported

    @SkySports Continues to be terrible.

  • DavidJa51216245
    The Music Man (@DavidJa51216245) reported

    @jammierooroo @SkyUK No ********. They dont even call when youre out of contract as it goes to a rolling contract. They NEVER call. It was either a scam or you're talking ****. I suspect the latter to push an agenda

  • decapod_10
    El Zoido (@decapod_10) reported

    @jammierooroo @SkyUK I work for a finance firm and, despite not being customer facing, I have regular training on vulnerable customer management. Someone crying on the call would immediately make them vulnerable and would prevent upselling/coercion of any kind. Fix this @SkyUK

  • DashaLdn
    Dasha (@DashaLdn) reported

    @skyuk continued to take money out my account without service, said they will refund . Until today nothing. No calls. Every time I call, they say the other person agreed to terms that’s incorrect.

  • welshkiekie
    Welshkiekie (@welshkiekie) reported

    @Bredebeck @jammierooroo @SkyUK That’s such bullshit. I worked for Sky for 4 years on a Superteam, we definitely were not paid commission. People who worked New Customer Sales were.

  • sheff6man
    Andy Wilson (@sheff6man) reported

    @SkySportsPL Rochdale v York was a better game than this slow slow a little bit quicker slow football #skysports

  • kcaj782
    jack walsh (@kcaj782) reported

    @SkyHelpTeam who can I speak to regarding the quality of my service? Horrendous buffering from my stream box when watching live sport

  • sparkyuk11
    Sparky (@sparkyuk11) reported

    @CindyTh3Dog @jammierooroo @SkyUK They’re the worst. All farmed out to foreign call centres who don’t speak good English. They mumble and constantly try the upsell. When my mum wasn’t budging they just hung up on her. Others have been equally rude. Moved her off from BT to Vodafone and they’re just as bad.

  • FakeRoscoe
    chris spence (@FakeRoscoe) reported

    @SkySports Absolutely ****. Not watching

  • amrish1304
    manishR (@amrish1304) reported

    @SkyUK please do something about the Sky Max Router. I used to get better coverage with the previous black router and now its not even reaching my upstairs bedrooms. The sky max pod is a good solution but at 8 pounds it is not pocket friendly. A long time customer

  • northenders1
    Neil 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@northenders1) reported

    @talkSPORT @SkySports @NOW Clown 🤡 gets nowt right ...as bad as merson

  • shanc73
    Nothing to see here (@shanc73) reported

    @SkyHelpTeam @SkyUK I'm not sure which advisor called me today, to try and 'win me back', but he was incredibly rude and put the phone down on me after what sounded like swearing at me, because I wouldn't agree with him... Not sure that's how you may convince me to come back

  • Doozerpindan
    Doozerpindan (@Doozerpindan) reported

    @jammierooroo @SkyUK Is there a law that prevents companies from doing this ****? There really should be.

  • fionahtweet
    Fiona_tweet (@fionahtweet) reported

    @jammierooroo @SkyUK She probably my has a 14 day cooling off period. Cancel

  • TheFluffster1
    TheFluffster1 (@TheFluffster1) reported

    @jammierooroo @SkyUK Do take a look at the distance selling regulations under the Consumer Rights Act if needs be. There's a right to cancel within 14 days. Sky should be fully aware of this.

  • SteveBreave
    Steve Boothby (@SteveBreave) reported

    @jammierooroo @SkyUK How anyone pays £100 a month for a service like this defies logic.

  • DanielTStocks
    BoudaSmoke (@DanielTStocks) reported

    @jammierooroo @SkyUK I'm not trying to be a **** here, but when they said, "Hi, I'm X from Sky...". She couldn't hang up the phone?

  • MjelkRen
    Nike Ralph (@MjelkRen) reported

    @jammierooroo @SkyUK Why would you even pay for that legacy garbage “television” tho. The internet exists!

  • userds5050
    userds5050 (@userds5050) reported

    @jammierooroo @SkyUK It's not usually Sky calling but one of their affiliates calling. They call me on a daily basis on different numbers even though it's the same people. They are aggressive and often call back when you hang up on them @skyuk need to do something about them

  • 5DPigeon
    5DPigeon ❤️ Restore Britain 🇬🇧 (@5DPigeon) reported

    @jammierooroo @SkyUK no one wants to watch their goyslop especially @SkyNews which is mega crap, IDK how they sleep at night when 55% of their program is DA DA DA DA NANA NA DAAAAAA. pathetic. Scamming is only way they can stay alive innit

  • woody2235554
    Woody223555 (@woody2235554) reported

    @jammierooroo @SkyUK Sky are absolutely atrocious and their customer services are absolutely shocking

  • carlbucksey
    Carl Bucksey (@carlbucksey) reported

    @Malcolm_Sillick @jammierooroo @SkyUK Tbf 30 day cancellation is standard so not really sure what u expect them to do. They haven't refused to cancel by the sound of it and prior to you calling what else are they meant to have done?