Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (15%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Glasgow, Ilkeston, Normanton, Blackburn, Coventry, Northampton, London, Tamworth, Newcastle upon Tyne, Nottingham, Croydon, Manchester, Batley, Hounslow and Hammersmith.
| City | Problem Type | Report Time |
|---|---|---|
 Motherwell |
Internet | |
| Glasgow |
Wi-fi | |
| Ilkeston |
Wi-fi | |
| Normanton |
Wi-fi | |
| Blackburn |
Internet | |
| Coventry |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Rob
(@PiggyLikesToEat) reported
@SkyHelpTeam your broadband service is utterly ridiculous... Every 2 minutes the WiFi cuts out and nothing to do...
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RVH cherry
(@doowekim) reported
@SkyHelpTeam That is not an option as only have 1 mobile with Sky network. So what’s the solution to contacting about my mobile pls?
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williams
(@RedintorA) reported
@Andy_Hillman @SkyHelpTeam Same thing happened to me few weeks back someone on here recommend @legit__tools he help me recover my locked account In 30mins. His an expert
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⭐️⭐️⭐️JurgenPressing⭐️⭐️⭐️
(@DjimiTraoreLoL) reported
@SkySports Yet the same clowns are stopping us playing our players? All corrupt as **** the lot of them
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Mark Wilkinson
(@MarkWil65189364) reported
@SkySports So the top players never get any rest what a great idea !!!!!
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ash whittaker
(@ashpepe) reported
@SkyHelpTeam Appears to be a housing estate wide issue looking on local social media 🤦
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lucas
(@dietmountainlu) reported
@SkySports One hundred corporations are responsible for 71% of emissions and you want us to eat grass to stop global warming? **** off
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Graham Park
(@GrahamPark15) reported
@SkySports End result....... burnt out player which leads to poor quality entertainment, but hey never mind the money will just keep rolling in #greed #Clueless
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Robert
(@iamcoache) reported
Hey @SkyUK why the heck don’t you allow people to take packages off sky as easily as you allow them to add it. Spent 45 minutes on the phone to take off BT sport…. Managed to add it within seconds! Terrible customer service
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RVH cherry
(@doowekim) reported
@SkyHelpTeam Mobile dept. Did you not read message, I have no bars, the problem is the phone signal, data ok, phone signal dead? Do u have chat as yr APP seriously needs this added.
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Maxine Hinds
(@maxihinds4) reported
@SkyHelpTeam Records should not be deleted until all outstanding matters have been dealt with in my case a refund of £72 and a complaint. I have no idea at this point if Suzan and Brenda actually work for sky as they don’t seem to have the same system access as other persons working for sky?
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Mass
(@mass_ahm) reported
@SkyHelpTeam Can you kindly clarify if broadband is down in Milton Keynes area? I have lost all connection. Thanks.
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Jordon
(@SimplyAdrift) reported
@SkyHelpTeam Hiya, are there any issues in SW17? Our broadband has been coming in and out all day, the light turns orange then connects again 5 minutes later. It’s just getting a bit annoying as I’m WFH and keep being kicked out of meetings when being disconnected etc.
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liz
(@l_muhl) reported
@SkyHelpTeam my internet is down I’ve followed your troubleshooting guide which hasn’t helped can you tell me if there is an issue in my area
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Andy Hillman
(@Andy_Hillman) reported
@SkyHelpTeam Hi guys, my sky protect account is locked and it asks me to email an email address that is undeliverable - help please?!
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ElaineG
(@ElaineG_reads) reported
@SkyHelpTeam is internet down in cv21. Trying the diagnostic tool but the circle is just going round and round and round
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RVH cherry
(@doowekim) reported
@SkyHelpTeam Can u contact me ASAP pls, no signal bars so can’t phone? The App doesn’t help at all.
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Jeremy corbyn parody (jabbed)
(@jeremyc62527422) reported
@MerielMyers Sky Movies are worse....everything is so old. I’ll cancel at end of cotta t @SkyUK
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Daniela Benites
(@danib1802) reported
@SkyHelpTeam is the broadband down in N8 area? I’ve had no internet for the past 30 mins (tried the troubleshooting already)
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Laila Dunbar
(@LSDnbr91) reported
@SkyHelpTeam Not sure what link you mean, but I sent a PM to the sky help team account
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Daniela Benites
(@danib1802) reported
@SkyHelpTeam I’ve called and they can’t do the line test because the account holder is not here (who is my partner), they can’t confirm either if there is a problem in the area because we don’t have a landline…
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Richard Gough
(@MoshirisS) reported
@SoccerAM Is this CBBC or an actual football show? **** is this. I swear skysports is absolutely finished.
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Dicko ⭐️⭐️
(@PuppetMasterCFC) reported
@SkyHelpTeam It’s pretty pointless contacting anyone in your team.Our internet has been down since the 19/8 we have called every other day.Every day no new update and every day somebody promises to call us back. How many of ur guys have done that. ZERO!!Between you & BT u just pass the buck.
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Michael Harris
(@MichaelHarris68) reported
@SkyHelpTeam There was an outage in the area I believe it is all fixed and working now I’ve just checked and did a broadband check
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Shane Brown
(@shanebrown74) reported
from
Norwich, England
@SkyHelpTeam The quickest and easiest way is for you not to have periods of outage every two weeks.
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James Harrison
(@James201185) reported
@SkyHelpTeam Also can I ask why I’d have to pay £45 a month to upgrade to broadband plus where a new customer would only pay £34?
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JKL
(@JKL7715) reported
@MitchellMTE @scousemouseefc @SkySports Thought you didn’t support Liverpool?
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Amy Kennedy
(@amesken) reported
@SkyHelpTeam No help what so ever…what if I worked from home? Not your fault entirely but If they knew what problem was on Friday, why didn’t it get fixed Monday…only just now an engineer has appeared at end of my drive to look up a pole!! 🙄🙄
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Mark Turner
(@MarkyTurner) reported
@SkyHelpTeam I just want to be able to look at my account and change/ add/ cancel things when I want to however it’s so hard to access website or speak to someone.
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Biff_0461
(@Biff_0461) reported
@SkySports Ridiculous idea. The players will never get a rest.