Sky Outage Report
Why is my Sky service not working?
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (48%)
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TV (30%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (3%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Plymouth, Glasgow, Gravesend, Colwyn Bay, Harringay, Milton Keynes, Doncaster, Pontypridd, Bolton, Reading, Blackburn, Southwark, Barnsley, London and Southall.
| City | Problem Type | Report Time |
|---|---|---|
 Plymouth |
TV | |
| Glasgow |
Internet | |
| Gravesend |
TV | |
| Colwyn Bay |
Internet | |
| Harringay |
Phone | |
| Milton Keynes |
Wi-fi |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Ben
(@Ben71795209) reported
@SkyHelpTeam Irrelevant that your deals change and won’t be hanging around waiting for a fair deal to appear - I’ll be moving to a new provider. Won’t be staying with Sky where my loyalty is apparently appreciated less than a new customer.
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Marianne
(@mariannet91) reported
@SkyHelpTeam Management have not called me as promised and issue still not resolved. Absolute disgrace you are punishing mobile customers for cancelling their TV services. I have hundreds of GBs but no data for 2 days.
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Lynn rr71
(@LynnRr71) reported
@SkyHelpTeam Urmm ok but this says you pay up until the first engineer visit you offer. What if, like in my case, the engineer hasn’t been able to fix it? That doesn’t help me does it?
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Ben
(@Ben71795209) reported
@SkyHelpTeam But why can’t I get 4GB for £6? You offer this to new customers but apparently it has to be a “new” data plan so I’m only offered worse deals. 3GB for £6.60 when I phoned Sky. That I was once a new customer is no excuse to now treat me as an inferior customer. I’ll just move.
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👻Miki York👻
(@TheRealMikiYork) reported
@SkyHelpTeam the internet in my house is very slow and not the speed it should be. Is there any issues in Northampton
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QuokkᐰMocha 🏴🇨🇿🇺🇦🏳️🌈
(@MochaQuokka) reported
@SkyHelpTeam Yeah, it flashed up the Sky logo on the black background about three times then rebooted itself, and it's been fine since (touch wood). Just I've never seen it do that before and wondered if it was something I did to it (though no one was near it or using the remote at the time).
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JC Watson
(@W88XJC) reported
@SkyHelpTeam could you tell me why your customer service agents keep lying to me? Why they've not cancelled my subscription which I requested over two months ago? And why they've essentially accused me of lying?
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Max 🇪🇺🇬🇧
(@Cantor_Omen) reported
@SkySports Why don't you do this for F1? Instead I'm stuck paying £35/month for a bunch of channels I never watch
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Peter Partridge
(@partridge752) reported
@SkyHelpTeam It's working again now. Was down for about 10 minutes
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Ralphs M
(@RalphsM1) reported
The worst description of a most brilliant goal by the Archibald of Orient and yes you guessed it The mistress of the English language @beewestwood was the caller Why oh why do @SkySports persist with her match reporting
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JC Watson
(@W88XJC) reported
@SkyHelpTeam Yes, they keep promising me someone will call back, and they never do.
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CryptoStu
(@Cryptostu2021) reported
@SkyUK Always PHONE Sky for deals. Their online & app prices are rubbish. I got Ultrafast for £24 for 18 months yesterday. Same price as "superfast". Customer for 13 years though.
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Maria Lincoln
(@maliwrex93) reported
@SkyHelpTeam It happened again . We tried turning on the box then says we had no signal so we followed the steps to fix then when back on we lost all our recorded stuff again
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Helen Simpson
(@hormone_doc) reported
New appt I thought arranged not booked into the system. No idea now what is happening. Appreciate this is a first world problem but @SkyHelpTeam suggest offer customers help or will take my money elsewhere.
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Krys
(@KrystanLippiatt) reported
@SkyHelpTeam Trust me. DONT GET A SKY GLASS TV! I've had it for a few months now and I'm stick to death of it! Turns off randomly, signal drops daily and can't record! Don't worry @SkyHelpTeam the third engineer is coming out in a few days. Absolute joke!
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Fantabruh
(@fantaman638462) reported
@SkyUK Changed from sky to Vodafone recently as sky was quite slow. However Vodafone drops out often unlike sky which never did dropout. Idk what to do now.
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🌻Tracy Ballarini 🇺🇦
(@knittinghappy) reported
@SkyHelpTeam Do you think it fair to leave an 88yo woman, whose husband is in hospital, without a landline since 19 Dec? Just wondering because, you know, no-one seems to be fixing the issues!
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Ana Vladutu
(@anamvla) reported
Hi @SkyHelpTeam, are there any outages in the Worthing area that cause internet issues?
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Jonny
(@jonnyl1973) reported
@SkyHelpTeam 14 days now, now Contact from anyone at @SkyHelpTeam so I called them. 37 minutes with first person, transferred to a lady who actually said 'it doesnt really matter it doesnt work as its free' for 10 minutes. Then transferred to Tec support who told me the following: 1/2
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Mick Harkin
(@MickHarkin11) reported
@mariannet91 @SkyHelpTeam It's 2 separate accounts/ bills so shouldn't be any issues
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RedEmers
(@RedEmers) reported
@SkyHelpTeam please can somebody contact me regarding my network. Been with Sky and had no issues for years, now calls cut out randomly every day for last week. Tried calling but before I could speak to someone “call failed”.
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Kyle McGinnis
(@MomoMcGinty) reported
@SkyUK broadband is horrendous in bradford area... keeps going off and on.. any help or so I look to move
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m00min0 🏴
(@M00min0Gaming) reported
@SkyHelpTeam Hello, we have a weird problem where if we leave the room with one of our Sky Mobiles, our Sky Mini Box disconnects saying there's connectivity issues - any ideas why?!
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Mick Harkin
(@MickHarkin11) reported
@SkyHelpTeam @MccartNicola Since when did sky have a complaints team???the poor souls would need counselling
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m00min0 🏴
(@M00min0Gaming) reported
@SkyHelpTeam We do, Sky Broadband, mobile and Q and connected wirelessly - been happening for about a month now, but was okay before that! No problems when in the room, but as soon as we walk out with that mobile, the Mini box loses connection
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Lynn rr71
(@LynnRr71) reported
@SkyHelpTeam Thanks but how does that help me with regards to being left for services that aren’t working and then you are charging me for extra data on top. ASAP means nothing. There is no ownership and no communication whatsoever yet you are happy to continue to charge!
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Mick Harkin
(@MickHarkin11) reported
@SkyHelpTeam @Ben71795209 Emma wouldn't it be good customer experience to add new offers and charge the offer acceptance fee you charge when you sneeze on a sky account
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Bungles
(@Bunglesthebear) reported
@SkySports Hi doesn’t give a single ****
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Jonny
(@jonnyl1973) reported
@SkyHelpTeam You need to contact paramount. I asked why after 14 days I was only told this now he said its on the wesbite. I said it wasnt, he disagreed. I asked for the address and explained it still wasnt and he then said, 'oh no, its only tec support that see this'. On hold again. 2/2
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Tom Howland
(@thowland81) reported
@SkyHelpTeam Great, time to cancel then if nothing for loyalty