Sky Outage Report
Why is my Sky service not working?
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
December 10: Problems at Sky
Sky is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (16%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Leeds, Dublin, East Kilbride, Derby, Livingston, Ipswich, York, Southwark, Exmouth, Glasgow, Hackney, City of Westminster, London, Hampstead and Aberlour.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Total Blackout | |
| Leeds |
TV | |
 Dublin |
Wi-fi | |
| East Kilbride |
TV | |
| Derby |
TV | |
| Livingston |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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HiipipTwitch
(@HiipipTwitch) reported
@SkyHelpTeam I already know i will be told its an issue at my end so why contact the team?
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HiipipTwitch
(@HiipipTwitch) reported
@SkyHelpTeam What's the point? Unplug router turn back on after 30 seconds, rinse and repeat. still issues, happend yesterday at the exact same times.
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Victoria Steatham
(@torsteatham) reported
@SkyHelpTeam Unfortunately for the poor soul who answers I am just about to call. I am so HACKED off its unreal
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Schmeichel J Fox 🐬
(@SchmeichelJFox) reported
@SkyUK on hold for an hour - get through to an agent and then he cuts me off. Second time today.... How can I get help?
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Nick Bradshaw
(@NickBradshaw_UK) reported
@SkyHelpTeam Hi, had a engineer come out to me today about broadband issues. He said many customers are having router problems and Sky should be releasing a firmware update very soon. Any idea when this will be, I have the router SR203.
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Steve Turner
(@turninho78) reported
@SkyHelpTeam I’ve been trying for three days to resolve an issue with my mobile bill. Was supposed to receive a call from a manager yesterday, but nothing. Very poor customer service all round.
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Mark Hughes
(@lfc_mhughes) reported
@SkyHelpTeam I’m wondering we can cancel sky tv due to moving out we have an credit on the account please can you advise when I will receive it in my account
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Brian Discombe 💙
(@MMA_Stig) reported
@SkyHelpTeam Tried that, 2 software updates later and still on the same software version and the problem still present. My previous 2Tb box never had any of these issues before it died. What is different about this box that causes issues not present in previous box?
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Simon Dover
(@SimonDover) reported
@SkySports The biggest problem Manchester United have is when Ole selects Matic. The guy stops the team from getting out of 2nd gear and he drags the formation back deeper and deeper. Even Cavani's work rate won't help that!
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Ollie Cruickshank
(@olliec7) reported
@SkyHelpTeam That doesn’t help when I can only access Internet via my phone as it isn’t reaching my hub
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Char
(@_charevs) reported
@RMBCPress @SkyUK someone must know/be able to help. I know of at least 10 other people with the same problem trying to work/study from home.
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Al3k 🇬🇧🇩🇪
(@AlekLUHG) reported
@niall_tansey @SkySports He can. Mate, seriously, go watch the second goal against Sheffield, watch what Martial does. It's genuinely a disgrace. Cavani is 33, and is chasing people down. Then let's get to the whole "Martial has 2 PL goals" thing too. Genuinely awful.
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Zain
(@Zain80306911) reported
@SkyHelpTeam Fix it In Birmingham aswell hasn’t been working for 2 days
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Steve Turner
(@turninho78) reported
@SkyHelpTeam I have already spoken to two customer service agents who seem incapable of resolving a simple issue. I now need to speak to a manager
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Jamie 'reech' Walker
(@re_reech) reported
Hi @SkyHelpTeam my old SR102 router keeps losing wifi, have to reset it several times a day. Can't order a new one (it won't put me thru to someone on phone, and sends me a link to something that doesn't help). Can you help me get a new router?
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Gaz🇬🇬🇩🇪
(@GurnzyDevil82) reported
@thomps1974 @its_me_axad @SkySports Utd never wanted to pull out of the FA cup, it was the British government which forced Utd out of it hoping to gain an advantage for hosting the world cup in 2002. Even Sir Alex Ferguson said he didn't want to go to the FIFA tournament
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Shropshire Green Man
(@WhittallClive) reported
@SkyHelpTeam Thanks, but I think I was hacked at some point and now my account looks to be closed. Can neither sign in or sign up with the email address that I booked my new contract with. Really need to speak to someone please...
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kateh71 💙
(@kateh71) reported
@SkyHelpTeam Your service is ****
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steven thompson
(@thomps1974) reported
@GurnzyDevil82 @its_me_axad @SkySports fair do's but aleast we have never pulled out of it
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Ern
(@tab0824) reported
@jordan42098020 @SkySports Ppl are going to be in for a rude awakening lol
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Michael Kennedy
(@mkenne10) reported
@SkyHelpTeam @thfc_aw Therhave you got are major issues in the Trafford area have you got an eta on fixing it?????
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Jack Golding
(@JackGolding7) reported
from
Southport, England
@SkySports Martial is never going to learn! He’s been with the club since 2015!! He spent 2 seasons with the best striker in the league in Rooney! Clearly not good enough
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Ollie Cruickshank
(@olliec7) reported
@SkyHelpTeam is there issues in the EH19 area, Internet is up and down more than a yo-yo just now
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Tracey Cowley💙
(@CCTracey) reported
from
Northamptonshire, England
Hey @SkyHelpTeam I have booked an engineer through your website due to my internet dropping at home. This was booked on 18th January - it is still showing as in progress. Can someone please advise me where/what I should do now to raise a complaint ?
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Timera🪐
(@TimeraUTD_) reported
@SkySports you’re not wrong but do you really need to beat the man up when he’s already down?
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Nick Hartley
(@Nick_Hartley1) reported
@SkyHelpTeam @skytv poor that your increasing my bill £12.50 next month and £12.63 the month after, just called and even when I remove cinema after my promotional offer ends the best deal you can do is £10 more than I'm paying. £39 for new customer, looks like I will be cancellin
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kay jay
(@kay_jade9) reported
@SkyHelpTeam Our signal keeps loosing strength and although we've followed all of the online steps to try solve the issue it keeps happening every few days or so
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J
(@Spinglespot) reported
@SkyHelpTeam No, no explanation other than it was an ongoing problem. Do you know if there is a timeframe for this to be fixed if it is an exchange issue?
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Brownie
(@Brownie19991965) reported
@SkySports I don’t think he has it in him . Great ability but poor application and drive
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Stephen
(@Riffrafferati) reported
@OpenreachHelp @SkyUK I keep get what I've assumed spam calls with a message from my ISP saying broadband is to be disconnected due to illegal activity. Usually hang up, but listened and took me through to a call centre that claim to be openreach. Thought you should know.