Sky Outage Report
Why is my Sky service not working?
No problems detected
If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (51%)
-
TV (27%)
-
Wi-fi (11%)
-
Total Blackout (6%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: London, Bedford, City of Westminster, Waltham Forest, Halifax, Hounslow, Southwark, Harringay, Newcastle upon Tyne, Twickenham, Ilkeston, Hayes, Islington, Derby and Reading.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Bedford |
Internet | |
| City of Westminster |
||
| Waltham Forest |
Internet | |
| Halifax |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Dr Rebecca Andrew
(@bexandrew) reported
@SkyHelpTeam Hi Nathan, yes five times. It either says our broadband speed is slow (it's usually below what we pay for), or that our Hub isn't responding to checks right now. No device in the house can connect. We had similar problems this time last year. Took ten separate engineer visits...
-
kevin jenner
(@kevjjenner) reported
@SkySportsNews Really, I hadn’t noticed, you’ve spoken about nothing else since it was announced. @SkySports support ManUtd, no one else matters.
-
Ric Pickford
(@RicPickford) reported
Hi @SkyHelpTeam are there any options for a UK Sky customer to watch Sky Sports on the SkyGo app when abroad (Canary Islands in my case)
-
Christian I'Anson
(@cia262) reported
@SkyUK Diamond customer here. Broadband needs renewal. Price is higher than for a new customer. Will be moving elsewhere. @BT perhaps?
-
Bella
(@TannChristabel) reported
@SkyUK I wondered what you guys are doing to support Ukraine? Would you be willing to donate me an extra sky box before my guests arrive in the next week or so? Thanks!
-
Steve R
(@sr_comps) reported
@SkyHelpTeam had no mobile signal for over 12 hrs days a mast isn’t working right but still no signal when I go 3 miles from home
-
Marketa Mach
(@marketamach) reported
@SkyHelpTeam Help pls! You have been double billing me for #NowTV since Jan and it has still not resolved… can I get a hand? 😩
-
Craig Hill
(@CraigHill87) reported
@SkyHelpTeam Provide a value for money service and actually respect and reward customers who have been with SKY 15 years properly.
-
Georgie Smith
(@georgiesmith_94) reported
Sorry @SkyUK but you should be able to cancel a service you pay for without having to jump through hoops. 🤡
-
Mandy Cook
(@cookmandy) reported
@SkyHelpTeam up to your usual nonsense All I want to do is add F1 and you telling me I'm losing all my discounts once I cancel F1 and would have to call again to reinstate them Utter bollocks!
-
Lesley Johnson
(@abbeywoodstudio) reported
@SkyHelpTeam It keeps saying in home set up but we have tried disconnecting all devices and there is nothing in our home making the signal drop
-
Matt Garrett
(@iMattGarrett) reported
@SkySports Mass brawl?!?! Are you serious? There was no brawl let alone a mass brawl. V poor
-
Christian I'Anson
(@cia262) reported
@SkyHelpTeam Just the same deal. It’s cheaper to be a new customer. There’s no reward for loyalty. Looking elsewhere. Thanks.
-
keith
(@Top_Gooner68) reported
@SkyHelpTeam Website don't let you check a ything always has errors im better cancling my contact when it expires android come back as a new customer its ridiculous
-
Craig Hill
(@CraigHill87) reported
@SkyHelpTeam Just been quoted 2-3 days by another provider. They didn’t see a problem with it at all. Sky service has declined massively past few years. Not sure what I’m paying for really.
-
Najo
(@NajoOG) reported
@SkyHelpTeam I‘m using F1 TV which uses the Sky Commentary. I have contacted them also but they‘ve told me that the problem comes from the source itself.
-
Laura Jade
(@LauraBear16) reported
@SkyHelpTeam There is a small thin piece of cardboard, the phone still moves about though. I just don’t want it suffering any damage when it’s left me in great condition.
-
winegirl
(@winegirl100) reported
@SkyHelpTeam Can you advise if the Sky broadband has a problem in the BN2 area please?
-
Michael Wyvar
(@mwyvar) reported
@DeadlineDayLive @SkySports A literal bomb scare. Are you sure they weren't just talking about his performance?...in all seriousness what ******** is wrong with people?? Mental behaviour.
-
Mayleen445
(@mayleen445) reported
@DeadlineDayLive @SkySports 50 clicks to get 10-100$ profit in 10 minutes Start with 50$(50 USDT) and head to success Follow the rules of the company, 50 clicks,, the company will compensate 100% for your help to complete order for them send a message to +44 7916 480903
-
Bryony Dunnell MCIPD
(@bryonydynamohr) reported
@SkyUK We moved to you with an agreed commitment to refunding our breakage fee to Virgin. Husband has sent the requested evidence several times but has received no refund. Calling your Customer Services has revealed you have no escalation process in place. What do you suggest?
-
Si Marks
(@SiMarksLWC) reported
@SkyUK hey guys.. can you help. i have a website that was hacked.. its now clear and google classified it as safe. but i am unable to access it when connected to sky broadband still... reporting its blocked... help?!
-
Mark Springett
(@MarkSpringett) reported
from
Chelmsford, England
@SkyHelpTeam can't watch ITV hub at all now, even a power off and on doesn't fix it. The adverts play then I just get a black screen.
-
Najo
(@NajoOG) reported
@SkyHelpTeam Are you guys aware that the Formula 1 Commentary is ahead of the rest of the audio? It‘s been like this since Saudi Arabia. Really annoying. Please fix that problem.
-
Pingunoot92 🇺🇦
(@pingunoot92) reported
@ARSENAL_THERAP @SkySports Jamie Redknapp who immediately go he’s the worst out of the lot being so biased against us
-
Chris Cowley
(@chrisjcowley) reported
@SkyHelpTeam I get it, but maybe a courtesy call or a text message update to that effect would be better customer service than me chasing on Twitter?
-
Aaron Collier
(@mrmerv77) reported
@SkyHelpTeam why can I not purchase the @btsport Boxing this weekend .I would never have got sky glass if I knew this …Poor also still having connection problems from my puck .I have the fastest broadband available in my area so this is not the problem 😡
-
Pete Allen
(@PeteAll20949340) reported
@SkyHelpTeam I'd be very grateful if you could, Michelle. I'd just like to know what the problem is, when might it be fixed, what are Openreach doing, what sky are doing on my behalf with regard to Openreach's delay and a commitment to some good old fashioned customer care. Thank you.
-
Kefas Ibrahim Baiba
(@BaibaKefas) reported
@muhumixdeo @SkySports All this united old players should allow man to do his job, what does it Thomas tuchel to do the job at Chelsea did it take a decade to deliver? Your also pat of the problem at Man united fake pundit.
-
Chris Cowley
(@chrisjcowley) reported
Hi @SkyHelpTeam just wondering what the point of booking a 5 hour morning time slot is? Called the help desk to be told I may get a call from your engineer in about half hr/ an hr with an update - but can’t give me an eta….. good job I’m not busy 🙄