Sky Outage Report
Why is my Sky service not working?
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If you are having issues, please submit a report below.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Sky reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Sky compensate me for the outage?
Sky outages have been causing frustration for many of the company's customers. These outages, which have been reported in various parts of the country, have resulted in a loss of service access for many users.
If you use Sky and have experienced an outage, it's important to contact the company to report the issue and get help. You can also check their website for updates on known outages in your area. Sky has sometimes offered some customers credits and other compensation for the inconvenience.
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map
The most recent Sky outage reports came from the following cities: Manchester, Hackney, Holmfirth, Blackburn, Milton Keynes, Derby, Hammersmith, London, Chelmsford, Marlborough, Coventry, Liverpool, Wembley, Barry and Slough.
| City | Problem Type | Report Time |
|---|---|---|
 Manchester |
TV | |
| Hackney |
Internet | |
| Holmfirth |
TV | |
| Blackburn |
TV | |
| Milton Keynes |
Internet | |
| Derby |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Stacey
(@sweetness121) reported
@SkyHelpTeam Done that too. To be told the app isn't working. So the fact you get a free service you can't even use is just pointless
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bret sleightholme
(@Uncle_Eeyore) reported
@SkyHelpTeam the Apple tv app won't load it's just stuck on the logo please help
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Fiona Gilchrist
(@Fbg294) reported
@SkyHelpTeam I have called the number on the message telling me you will charge me for it. Unfortunately when I do it says you are having problems and it’s unavailable. Not what I expect as a VIP customer and I will be furious if I am charged for the returned router
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Phillip Littlemore
(@PhilLittlemore) reported
@SkyHelpTeam are you having issues in Ryde, Isle of Wight? Sky service has been intermittent for the past 48 hours.
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Ames
(@amyscho) reported
@OpenreachHelp But our provider, @SkyHelpTeam are doing nothing to help. False promises, false deadlines. Extremely frustrating and disappointing. Saying it’s all on you to repair and we’ve been priority for getting fixed and still not fixed.
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Lotus Petal
(@LotusPetal10) reported
@SkyUK Been with them for 31 years and phoned them up to get a better deal because i was paying stupid money for channels which i could have been paying half and they offered me Disney + for free then charged me? Too busy pushing social justice issues down customers throats i suppose.
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We Are Premier League 🐝🐝🐝
(@Bees1889K) reported
@Apdfcselecao @SkySports The gap was getting bigger, if Checo didn't slow him down and let Max catch up Lewis would have effectively had a free pit stop under the safety car and would have gone into that chaotic final lap on new softs like Max, making it a level playing field
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bret sleightholme
(@Uncle_Eeyore) reported
@toppaharlee @SkyHelpTeam @dacool_2478 I have the same problem did you manage to fix it
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PHIL WHITE
(@SONGWRITERPHIL) reported
from
Taunton, England
@SkyUK I've been a sky platinum member for many years , I've entered competitions etc , guess what nothing , never benefited me in any way 😪😪😪😪😪
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Fran
(@fransmith49) reported
@SkyHelpTeam We are still unable to download anything at all! We’ve tried your fixes, nothing, and we’re paying a lot of money to you! Any chance of a fix for Christmas?
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Aimee Shepherd
(@aimee_silvester) reported
@SkyHelpTeam could you check to see if the internet has gone down in area SL6? I've checked the area via your website and it says it's fine?!
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Maria Marie
(@ThuoNje) reported
@SkySports Crap🤡
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rachel jeffs :) ❄️
(@Missracheljeffs) reported
@SkyHelpTeam how long until you fix the issue with download on demand? It been a couple of weeks now and the work around doesn’t work for long if it works at all . I know this is a common issue for non sky broadband users.
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David Strachan
(@Banburybull) reported
Bit stupid to #donateyourdata with @SkyUK you have to enter card details to donate….
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DB77
(@OfficialDB77) reported
Going by what I've seen here and on your forums, there seems to be a number of people with this issue so would be good to find out more and how it gets resolved please @SkyHelpTeam
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sean
(@sean_doran) reported
@AndrewW48448397 @SkySports he did well to stay in it, then he got help. He drives like he's playing mario kart. look at the reaction from the drivers, commentators. no one believes he deserves it.
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sean
(@sean_doran) reported
@AndrewW48448397 @SkySports take away sunday's fix and it'd be 9 a piece. then, how many times has max taken lewis out... best driver didn't win this year.
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Samantha Victory
(@SamanthaVictory) reported
20 days since our lines were pulled down in the storm. @OpenreachHelp tell me to contact Sky. @SkyHelpTeam say they can't update us because they don't have any info from Openreach. Can someone actually try to fix this?
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Roy
(@roywalker80) reported
@SkyHelpTeam What's the phone number to customer service please
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James Whitbread
(@Jim_Whitty) reported
@SkyUK so apparently a team leader was meant to be taking over my complaint…. A week ago! Still not heard anything from them
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sean
(@sean_doran) reported
@SkySports all a fix. no one believes he was/is the best driver. not even max.
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william benstock
(@will6310) reported
@SkyHelpTeam @SkyUK Hi there I've been a customer for years and I have sky q sky mobile and sky broadband and when I renewed my broadband I was shocked to see a £10 admin charge to renew.... shocking
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Jack Kelly
(@jacklkelly_) reported
@SkyHelpTeam I can somebody help me with my account!
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Talking Tottenham
(@jamesjohn_thfc) reported
@CMOZZA @SkySports That part is all what ifs though really, we will never know for sure if he would’ve had time to pit, it would’ve been incredibly tight, one mistake in the pits would’ve ruined it so they may have still deemed the risk too high to bring him in. The FIA call was the key to the win.
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Michelle Mortimer
(@MortimerMorton1) reported
@SkyUK Upgraded the internet speed - it’s worse than the original lower priced package - keeps cutting out. Extremely poor service round.
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liam massey
(@yessam_mail) reported
@Apdfcselecao @SkySports Imagine the lead Hamilton would of had of checo didn’t slow him down and Hamilton brushed past him? He probably could of afforded to pit before the yellow flag and would of came out infront of max and checo that’s why he’s thanking checo.
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soph v. 885
(@sophb66) reported
@NatWest_Help Great customer service thank you. Perhaps you can teach @SkyHelpTeam how to treat customers? You do this so well, unlike SKY. Oi SKY take note, this is customer service! Not the tatt you provide
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Jacqui Ann Smith
(@jacquiannsmith) reported
@SkyHelpTeam @SkyHelpTeam my internet down since 12pm 15/12. I work from home. This needs to be sorted asap. BT engineer outside said it was probably him. But ignored me after that. When will it be restored? Need it urgently.
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Leon
(@LeonHolden32) reported
@SkyUK you customer service is truly shocking... You cut me off last Friday from phone and Internet yet tell me i won't be connected until 31st December. I have chased everyday! Apparently I cannot have fibre but next door has full fibre!!! @WeAreOpenreach
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Annabel Clementson
(@Alock21) reported
@SkyHelpTeam is there an outage or something today? We have had no internet for hours! Thanks