Sky Outage in Edinburgh, Scotland

@SkyHelpTeam @SkyUK any issues with broadband in ky12 9ed area of Dunfermline

@andygoldstein05 @SkySports new tv show at the mo - How to solve a problem like United !! 😂

@SkyHelpTeam No, I couldn’t wait 20 minutes. I’ll try at a quieter time but that is another month passed. Every time I’ve tried to cancel on line I get that same message.

I have tried to cancel @LFCTV for 3 months now. On line you get a message saying they can’t do it right now and you call @SkyUK and they tell you it will be a 20 minute wait. It’s a con stay away from it. @SkyHelpTeam

@SkyCricket @SkySports Unlucky you lot are has been England 🏴󠁧󠁢󠁥󠁮󠁧󠁿 are crap never win anything it’s a tough life

So @SkyUK having cancelled plan and given 31 days notice that we were told by you, You now send a threatening message to either pay more or reinstate package. Shocking service. #badservice

Absolutely shocking @SkyUK when give 31 days notice and you accept you now want to charge us further for more nonsense. Appalling and shocking #service #badservice . Sort it out and don’t charge us unnecessary fees when gave correct notice.

@SkyHelpTeam is there not a 24 hours number to contact as none of my services are working at all. Contacting the service provider is impossible to fix all 3 services which I pay monthly for 80mbps and hardly get 50mbps. Clearly an issue any solutions since can’t contact via phone

Never had so much trouble trying to spend more money with a company than I’m having with @virginmedia at the moment at least @SkyUK answer the upgrades line quickly!

@SkyHelpTeam @SkyUK I will, but that does not help other customers who get two pre recorded messages, first saying wait time is one hour, then another saying 20 minutes. Pre-record suggests this is delibrate tactic, not because of a one off busy period.

@shewat24 @SkyHelpTeam Just some free movies from Sky Store sis 😊 Nothing big but they were quick in dealing with my problem and admitted it was their error!

@rawkode @SkyUK Oh you'll get MUCH more than that. I've never been so harassed as when I dropped @SkyUK. It goes on for months, by mail, text, mobile and landline calls. (And we didn't terminate our contract early).

@virginmedia Yes, there's been a fault for 24 hours that your engineers are 'still working hard to correct'. Over 24 hours! Hopeless. Leaving @SkyUK was the worst decision ever.

Absolutely pathetic from @SkySports. Don’t give a shit about any of the other home nations. Gutted @btsport hs lost the rights to the spfl.

About time McGregor was punished for his stupid antics. Gets away with this kind of behaviour all to often. #RangersFC #Hibs #SkySports #spl

@SkySports really need to sort there shit out because I was wanting to watch the @NewYorkRedBulls v @LAGalaxy game but changed the time because of the EFL match I have now missed the game because of this shit I am absolutely disgusted with @SkySports as I am a big @LAGalaxy fan

@SkyHelpTeam I'm in Fife and my broadband has been down since Sunday. BT engineer changed the phone line yesterday but it's made sod all difference

@SkyHelpTeam Phoned earlier. Apparently a phone line issue

@Bhoy1888Celtic1 @The3rdFrame @ScotlandSky @SkySports @SKYSP0RTSF000T Totally agree. I was working yesterday and watched when I finished. I was actually shouting at TV “shut ******** up” and show the whole ceremony instead of them idiots wittering away

Send help boyfriend is making me have a conversation about moving from @bt_uk broadband to @SkyUK broadband. It’s too hard to change :(

1st time I have had poor customer service from @SkyUK what has happened

@SkyUK Will SKY give me a reduction on my monthly payments as every time I put Sky News on its the same shit repeated

Really disappointed with @SkyUK as they say it will take up to five working days to fix a dropped internet connection! Then the Customer Service agent on a far and crackly line has the cheek to ask for a high score in a forthcoming customer service survey! 😡

@SkyUK I had downgrade today sadly but the customer service was straight forward no trying push sales. Excellent service

what a **** but I sometimes feel like that I usually watch @SkySports and often downgraded to @btsportfootball and have to listen to the utter shit your bang average pundits serve up #LCFC

@Jode1975 @TheAgileShark @SkyHelpTeam The very reason we ditched @SkyUK & wouldn’t return. Most content is available through other sources, cheaper & delivered with better service.

Never seen anything like that in my life #CHEMCI @SkySports

Honest to goodness... My mum has @NOWTV and no issues. We have Sky Q at 10 x the price and its a useless hot mess @SkyUK.... Come on guys its overpriced crap

@KarlT0 @SkyUK Yeah, had similar issues with Sky. Settled down.

@SkyUK Nothing annoys me more than new customers getting better deal than existing customers. This results in phonecalls &time spent. I refused 2pay more than a new customer & got it resolved but if I hadn’t called, Sky would have been happy to take my money. VIP won’t cost Sky a penny!

Between the @EASPORTSFIFA servers and having @SkyUK broadband which is just a shit playing games online is just impossible

@SkyHelpTeam so sick of sky broadband pay sky over £120 in total a month and the broadband totally lets it down. Pay for 40gb speed lucky if I get 10gb. Simple websites take ages to load. Trouble shoot all the time nothing works so resolution from sky. So I have one I’m leaving

@SkyUK been on hold 20 mins trying to cancel sky with no call back options.Please DM for call back

@aerotec @SkyHelpTeam @hive @Sonos @Synology @devoloUK Not as surprised as you'd be at the appalling customer service you get if you raise this issue...

@SkyUK £199 to change to skyq are you for real 😂😂😂 plus £12 extra a month. Hmm no I’ll stay old school or better yet see what virgin will offer me as a new customer, absolute disgraceful service to a loyal customer

Whoever the reporter was pressing for a bad comment from Hooper should be fired. This is rugby, not football #rugby #SkySport @SkySports #australiaengland

**** @SkySports they’re a joke. Take it you’re looking at Scottish football from 15 years ago with that ridiculous coverage you bunch of robbers.

@thehibeesfamily @SkySports Binned them a few years ago...thick ignorant presenters, shockingly bad coverage...

Just tried to upgrade for another 12 months @SkyUK. By the time I was finished with the webchat, I had no upgrade in place and the absolute idiot on the other end has cut my movies off!!!.. and I've just had an email he's cutting off my sports, my HD, & my boxsets too!😂 #Joker

@BTCare Once again BT’s customer service is a disgrace! You call and get treated like shit. You chat on the online service it’s a waste of time as it’s a bot. You reach out here and you have no interest. Looks like am going back to @SkyUK. You can read about @bt_uk in the newspapers!

@SkyHelpTeam That couldn’t help. As my mum wasn’t with me. No phone. Lying flat on her back. Unable to user he phone. No access

@SkyHelpTeam know u can't answer right now but my broadband is down again it's happening on a nightly basis right now. Really inconvenient as this is the most important time for me and it's costing me more in data plans to use my mobile as a hotspot, why does this happen so much?

8 weeks of @virginmedia incompetence and blaming the customer. @SkyUK took one phone call on a Sunday to get @bt_uk out this morning to fix the fault within an hour, including setting up devices.

@SkyUK you just lost a valuable customer smh

@SkySports is there a problem tonight as appears only one camera getting used at the Bristol City v Aston Villa game? Paying plenty to Sky and this coverage is terrible

Need to tweet at hpw amazing the customer service i received from @virginmedia after over a year of not having a tv provider decided it was time to take the leap and went old school with phoning @SkyUK and @bt_uk they cannot compete with the customer service and price! #happy

@SkyHelpTeam Hi, I pre ordered Solo: A Star Wars Story on 26th May 2018. (I have an email from Sky confirming this). When I go in on my Purchases screen, it’s says I have purchased it-but on the next screen it asks me to pay for it. Please help!

@SkySports sack David Provan! He’s the worst thing ever! Hasn’t got a clue!!

Shocking service yet again from @SkyUK - cancelled my broadband at the beginning of August and they’ve just charged me £30 for this month only to be told they can’t refund me until October 10th?! Ridiculous customer service.

@SkyHelpTeam Please can you ask your Manager if they can help escalate this, then? I’m very concerned about this customer’s situation, and he is either ignoring or doesn’t understand our messages about him needing to contact Sky directly. We really appreciate your help here.

@SkyHelpTeam hi I have reported a broadband fault on Friday an engineer came today but did not resolve the issue,instead he booked another engineer for Wednesday,so I am without broadband for almost 6 days, this is unacceptable,please let me know how to reach to make a complain

@IPotens @SkyUK You've completely missed the point over why this is a problem and are perpetuating the issue, congrats 👌

@SkyUK hi I have reported a broadband fault on Friday an engineer came today but did not resolve the issue,instead he booked another engineer for Wednesday,so I am without broadband for almost 6 days, this is unacceptable,please let me know how to reach to director Cust service.

@SkyHelpTeam Cancel my talk international. Want to do it in writing

@SkyHelpTeam Hi, I'm having problems logging into my online account, it's coming up stating my account has an error and I need to call 03442411280. When I call that number there is always a 20 min wait and I can't get through to anyone to speak to in order to sort this out!

@Ofcom @SkyHelpTeam Hi, thanks for the reply. It seems pretty shady practice that's all. If there's a fault on a service I'm paying for, I believe that should be dealt with on its own merits instead of it being seen as an opportunity to upsell their services.

@campbellclaret @SkySports @BurnleyOfficial Elections could have been done by now problem solved

@SkyHelpTeam 👋🏼 hi guys and girls. Can I DM you an issue it looks like I am having with my account / billing.

@OutWenger @kickitout @SkySports @SkySportsNews @England @HKane @GarethSouthgate @sterling7 @FA @Team_Bulgaria Can’t really walk off the pitch when the issues have not been dealt with at home . ... ie , spurs throwing banana & Chelsea as per . #potkettle

@SkyUK @SkyHelpTeam wow! Just been called by u asking me 2 upgrade. Asked to be transferred to customer service..declined! Just called your number..20 min wait!!!!!!!!! #PoorCustomerService #PoorService #SkyTV #Sky