Sky Outage in Dunfermline, Fife, Scotland

@OpenreachHelp @SkyHelpTeam Kinross KY13 no broadband. Middle router light yellow and lots of chatter on social media about outage, again!!tried Sky online test and you can’t find my router

Absolutely pathetic from @SkySports. Don’t give a shit about any of the other home nations. Gutted @btsport hs lost the rights to the spfl.

About time McGregor was punished for his stupid antics. Gets away with this kind of behaviour all to often. #RangersFC #Hibs #SkySports #spl

@SkySports really need to sort there shit out because I was wanting to watch the @NewYorkRedBulls v @LAGalaxy game but changed the time because of the EFL match I have now missed the game because of this shit I am absolutely disgusted with @SkySports as I am a big @LAGalaxy fan

@SkyHelpTeam I'm in Fife and my broadband has been down since Sunday. BT engineer changed the phone line yesterday but it's made sod all difference

@SkyHelpTeam Phoned earlier. Apparently a phone line issue

@Bhoy1888Celtic1 @The3rdFrame @ScotlandSky @SkySports @SKYSP0RTSF000T Totally agree. I was working yesterday and watched when I finished. I was actually shouting at TV “shut ******** up” and show the whole ceremony instead of them idiots wittering away

@SkyUK the worst customer service ever 4 phone call@over 4 hours to get nowhere , the worst ever!!

@SkyUK Will SKY give me a reduction on my monthly payments as every time I put Sky News on its the same shit repeated

Really disappointed with @SkyUK as they say it will take up to five working days to fix a dropped internet connection! Then the Customer Service agent on a far and crackly line has the cheek to ask for a high score in a forthcoming customer service survey! 😡

@SkyUK I had downgrade today sadly but the customer service was straight forward no trying push sales. Excellent service

Nice to know it’s still a nightmare to cancel anything with @SkyUK clearly haven’t sorted anything since they were on @BBCWatchdog for exactly this problem! #pillartopost #2daywaitonlivechat

what a **** but I sometimes feel like that I usually watch @SkySports and often downgraded to @btsportfootball and have to listen to the utter shit your bang average pundits serve up #LCFC

@Jode1975 @TheAgileShark @SkyHelpTeam The very reason we ditched @SkyUK & wouldn’t return. Most content is available through other sources, cheaper & delivered with better service.

Never seen anything like that in my life #CHEMCI @SkySports

Honest to goodness... My mum has @NOWTV and no issues. We have Sky Q at 10 x the price and its a useless hot mess @SkyUK.... Come on guys its overpriced crap

@KarlT0 @SkyUK Yeah, had similar issues with Sky. Settled down.

@SkyUK Nothing annoys me more than new customers getting better deal than existing customers. This results in phonecalls &time spent. I refused 2pay more than a new customer & got it resolved but if I hadn’t called, Sky would have been happy to take my money. VIP won’t cost Sky a penny!

@SkyUK love the way you call me to tell me how much a loyal customer I am and all the different offers you can give me.......then when I ask if I can reduce my contract and monthly bills you charge me £50 for the privilege.....amazing service as usual 👏👏👏

Between the @EASPORTSFIFA servers and having @SkyUK broadband which is just a shit playing games online is just impossible

@SkyHelpTeam so sick of sky broadband pay sky over £120 in total a month and the broadband totally lets it down. Pay for 40gb speed lucky if I get 10gb. Simple websites take ages to load. Trouble shoot all the time nothing works so resolution from sky. So I have one I’m leaving

@SkyUK been on hold 20 mins trying to cancel sky with no call back options.Please DM for call back

@TheBhoyMoz Some one needs too as @STVSport @BBCSportScot @BBCSportsound @ClydeSSB @TheSun @skysports and @Record_Sport will all hang the kid out to dry claiming “he couldn’t cope”

What good is it having and paying for sky q when you can’t watch it because the box keeps having connectivity issues when my box down stairs work fine !! @SkyUK

@aerotec @SkyHelpTeam @hive @Sonos @Synology @devoloUK Not as surprised as you'd be at the appalling customer service you get if you raise this issue...

@SkyUK £199 to change to skyq are you for real 😂😂😂 plus £12 extra a month. Hmm no I’ll stay old school or better yet see what virgin will offer me as a new customer, absolute disgraceful service to a loyal customer

Whoever the reporter was pressing for a bad comment from Hooper should be fired. This is rugby, not football #rugby #SkySport @SkySports #australiaengland

**** @SkySports they’re a joke. Take it you’re looking at Scottish football from 15 years ago with that ridiculous coverage you bunch of robbers.

@thehibeesfamily @SkySports Binned them a few years ago...thick ignorant presenters, shockingly bad coverage...

Watching @LiviFCOfficial v @CelticFC game on @SkySports and the absolute weapon of a commentator just said he had no issues with Shaun Byrne’s dive. Saying other teams have players able to win dubious fouls. Please @btsport don’t let them get full Scottish fitbaw coverage #noclue

@BTCare Once again BT’s customer service is a disgrace! You call and get treated like shit. You chat on the online service it’s a waste of time as it’s a bot. You reach out here and you have no interest. Looks like am going back to @SkyUK. You can read about @bt_uk in the newspapers!

@SkyHelpTeam That couldn’t help. As my mum wasn’t with me. No phone. Lying flat on her back. Unable to user he phone. No access

@SkyHelpTeam know u can't answer right now but my broadband is down again it's happening on a nightly basis right now. Really inconvenient as this is the most important time for me and it's costing me more in data plans to use my mobile as a hotspot, why does this happen so much?

8 weeks of @virginmedia incompetence and blaming the customer. @SkyUK took one phone call on a Sunday to get @bt_uk out this morning to fix the fault within an hour, including setting up devices.

@SkyUK you just lost a valuable customer smh

Omg what a goal man! ******* miss watching Barca every hungover Sunday! **** you @SkySports

Need to tweet at hpw amazing the customer service i received from @virginmedia after over a year of not having a tv provider decided it was time to take the leap and went old school with phoning @SkyUK and @bt_uk they cannot compete with the customer service and price! #happy

@SkyHelpTeam Hi, I pre ordered Solo: A Star Wars Story on 26th May 2018. (I have an email from Sky confirming this). When I go in on my Purchases screen, it’s says I have purchased it-but on the next screen it asks me to pay for it. Please help!

Shocking service yet again from @SkyUK - cancelled my broadband at the beginning of August and they’ve just charged me £30 for this month only to be told they can’t refund me until October 10th?! Ridiculous customer service.

@SkyHelpTeam Please can you ask your Manager if they can help escalate this, then? I’m very concerned about this customer’s situation, and he is either ignoring or doesn’t understand our messages about him needing to contact Sky directly. We really appreciate your help here.

@SkyHelpTeam No, because I am not the customer nor do I have any account details so can’t get past that. I’m trying to help Sky to help your customer. Plus it says 72 hours for a reply. Please can you take your customers details and contact them directly?

@SkyHelpTeam Hi Breagh, the customer is confused and is ignoring what we’re saying to him re getting him to contact Sky. We’ve tried repeatedly to point him to Sky directly. Please can Sky reach out to him, I can pass on contact details to you.

@SkyHelpTeam please can you help? We have a confused, elderly and vulnerable customer contacting our business thinking that we’re Sky. He needs to cancel his package with Sky, please can you provide a contact for me to pass his details to? Many thanks

@SkyUK how can you justify charging a #disabled #pensioner £109.50 for sky TV, phone and broadband when you mis-sold her #SkyQ over a year ago! Sharing a dish with a neighbour, poor service and lack of contact to rectify the issue! #Disgusting #disabilities

@Jamie_Jambo @SkySports Fuck off nosey

@SkyUK my broadband is down and has been for over three hours. You text me with a link to check for updates. I need broadband to check it. Is that customer service? #4g #my£topostthis #confused

@goldchannel @SkyUK @bt_uk @TalkTalkTV Would I be able to cancel my contract with VM on the basis of losing Gold etc ?

@UKTV @SkyUK @bt_uk @TalkTalkTV Thats a poor resolution and look forward to further developments

@SkyHelpTeam I have now cancelled @SkySports and sky movies. I have been a customer since 2005 with all TV services, broadband, landline, multi room and HD and discovered last week a brand new customer would pay considerably less. Unacceptable.

@craig_mellon @mellon_88 @SkySports You are the worst Mellon I’ve ever met Craig

@bestcanton7 @SkySports Sad thing is it doesn’t matter they are like the Wilpons with the Mets never selling

@SkyHelpTeam No internet what so ever and no phone. This is nothing unusual for sky. Terrible provider

@Pa_Ward1 @1ManUnitedNews @SkySports Unfollowing the club doesn't mean we support less means we want change more 1 person unfollowing wont make a difference but thousand or millions will "each journey of a thousand miles, starts with a single step" #GlaziersOut

@Pa_Ward1 @1ManUnitedNews @SkySports What's hilarious are these fans abusing others for having a different opinion. When you love something you dont want to see it suffer so you try to do something. Maybe they're used to being treated like shit and think that's love.

@SkyHelpTeam Help pages don't fix. You being down pointless

Tough Shit, #Comcast-Owned @SkyUK !

@ElliotMinchella @SkyUK I had great service from them on live chat when my internet was doubling in price.

@theangryscotKB @SkyFootball @SkySports I was laughing at the team then, now I'm saying Scotland as a whole isn't worth bothering one, quit your delusions of grandeur nobody gives a ****, also it's man united.

@Doran754 @SkyFootball @SkySports bit stupid since you already laughed ya fud, you're a Man U fan so it says it all really 😂😂

@SkyFootball @SkySports 1st goal there was a foul, no VAR check, penalty the angle shown to ref wasnt the one where the edge of her boot connected with the ball. Before the incident scotland were making a sub when the ref restarted the game. No arguments with the retake. Finally where was the added time