Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 693
Birmingham, England 222
Glasgow, Scotland 198
Hammersmith, England 167
Hackney, England 154
Dublin, Leinster 148
Southwark, England 147
Manchester, England 141
Blackburn, England 114
Croydon, England 91
Bristol, England 72
Batley, England 67
Derby, England 64
Cardiff, Wales 63
Halifax, England 56
Edinburgh, Scotland 53
Reading, England 50
Hounslow, England 48
Leeds, England 44
City of Westminster, England 41
Southampton, England 39
Oldbury, England 39
Liverpool, England 38
City of London, England 37
Harringay, England 36
Plymouth, England 35
Rotherham, England 33
Barnsley, England 32
Bradford, England 32
Sheffield, England 30

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • CharleeStCloud Charlie St Cloud (@CharleeStCloud) reported

    @SkyHelpTeam Hi Sky, i've just moved from a 2 bed flat with amazing Sky internet. Yesterday it was switched over to my 3 bed semi house. Internet upstairs is unstable and can't use it for video calls. Does it take a few days to stabilise after a switch?

  • JonHawkes5 Jon Hawkes (@JonHawkes5) reported

    @SkyHelpTeam Something doesn't add up here. If i want to browse your TV package offers online, i have to sign in. To sign in, i have to link IDs and accounts. i don't have an account because i'm not a subscriber. i just want a viewing card. surely i can purchase one?

  • bjnorthy Northy (@bjnorthy) reported

    @SkySports Won’t happen, Whyte going down again. The man has a glass chin!!

  • MarionD37571216 Marion Doyle (@MarionD37571216) reported

    @Noahs_nan @Pop_Dazzle @SkyHelpTeam If staff are working from home then why is there always problems getting an answer on the phone. Some staff are using working from home to suit themselves rather than the company.

  • ColWebb Col Webb (@ColWebb) reported from Bingley, England

    @SkyHelpTeam internet not working - any issues? Hub says connected but no devise is picking up WiFi?

  • meck8ken amanda aitken (@meck8ken) reported

    @SkyHelpTeam Yes the only offer I am getting is to buy a service plan to get an earlier engineer visit! Frustrating, I am now looking into cancelling! No sky until June! Credit is not acceptable

  • meck8ken amanda aitken (@meck8ken) reported

    @SkyHelpTeam no service over two weeks and no matter how many times I phone, no one can help! I am still on hold for over an hour! Terrible customer service

  • scheeza David Střelec (@scheeza) reported

    @callum010101 @SkySports I was personally at Old Trafford few times and im fan of United 25 years, i dont see anything wrong to support team from other country, if it Slavia vs Rangers, i will support Slavia, if it Slavia vs United i will support United every day in the week

  • jamessmyth17 rebel with causes (@jamessmyth17) reported

    @SkySports Why should they jump the queue, my wife and I both work for the NHS, I'm getting my first dose today, twice declined it as I didn't want to queue jump, footballers should wait their turn and not make it a money issue...😷💉

  • DinosoreUK Stuart Horn (@DinosoreUK) reported

    @SkyHelpTeam Morning! I've been having issues with my broadband dropping out a few times a day having been stable for months. The diagnostics online don't work after initial tests say my broadband could perform better. It's getting really inconvenient now, any help appreciated!

  • MichalValta Michal Valta (@MichalValta) reported

    @SkySports Is this really the only point you've taken from the match? This incident is under investigation but what about the MMA style of Rangers and physical attack by Kemara after the end? That is truly unacceptable.

  • JSyrat Diego James Syrat (@JSyrat) reported

    @SkySports Nobody knows unless you're either player, simple... Issue with these thing's it becomes a witch hunt with no evidence.

  • CBoggust CJB (@CBoggust) reported

    @SkyHelpTeam hi. Have been trying for the last week to look into upgrading my broadband package. I am a sky customer. Using the app and the online version it continually says there are technical difficulties. Can’t get through on chat and don’t want to wait on the phone for ages.

  • jessport88 Jess (@jessport88) reported

    @SkyUK someone help? I want to speak to someone in customer service but every time I ring, the options end in hanging up the phone. Engineers came to fit sky on 26th feb said they couldn’t do it and have not rearranged for a new time. I am paying and without full service. 😖 help

  • CallumCraw04 Callum Crawford 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@CallumCraw04) reported

    @PioEse @SkySports Are you ******* stupid?

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