Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 747 |
| Birmingham, England | 224 |
| Glasgow, Scotland | 189 |
| Hammersmith, England | 177 |
| Hackney, England | 165 |
| Dublin, Leinster | 150 |
| Southwark, England | 148 |
| Manchester, England | 138 |
| Blackburn, England | 104 |
| Croydon, England | 90 |
| Bristol, England | 72 |
| Batley, England | 66 |
| Cardiff, Wales | 63 |
| Derby, England | 63 |
| Halifax, England | 55 |
| Reading, England | 55 |
| City of Westminster, England | 49 |
| Edinburgh, Scotland | 49 |
| Leeds, England | 49 |
| Hounslow, England | 46 |
| Southampton, England | 44 |
| City of London, England | 42 |
| Liverpool, England | 38 |
| Harringay, England | 38 |
| Rotherham, England | 36 |
| Newport, Wales | 36 |
| Oldbury, England | 36 |
| Plymouth, England | 36 |
| Barnsley, England | 34 |
| Portsmouth, England | 33 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@paul180uk) reported
@jrewillis @SkyHelpTeam Another in DY2 that's been down since roughly 9 last night. Come on sky sort it out. 😐
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Jess🍑
(@lifewithjessx) reported
@SkyHelpTeam so many people having issues with their Internet in the DY area for over 12 hours it's clearly a bigger problem that we can't solve ourselves by unplugging our router so when is it going to be fixed?!😡
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Alison Hart
(@hart_alison4611) reported
@SkyHelpTeam looking at the number of tweets you have had from people in DY5 and DY6 there is clearly an outage in our area which has been going on since 20.49 according to your own website. Can you please confirm a timeframe for when this will be fixed?
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Alison Hart
(@hart_alison4611) reported
@nethertonboy1 @SkyHelpTeam In DY5 too, if you check the app it says there is an outage and has been since 20.50 last night so you should be aware
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millie corcoran
(@milliekc1) reported
@SkyHelpTeam @nethertonboy1 Dy1 and same issue been down since 8:50 last night l. I have called the number and it says there is an issue! When will this be fixed?
-
Mark Knapman
(@MarkKnapman) reported
@SkyHelpTeam hi. I can see you’ve had lots of queries with no response for 12 hours. So if you’re not planning on giving everyone an update on the outage in DY8 and surrounding area can you let me know the exit fee for when I move to @bt_uk please?
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Carl Pearce
(@p34rce) reported
@SkyHelpTeam @MarkKnapman Strange that “individual” BB issues all seem to be happening in the same area 🤔 best get on to Mulder and Scully!
-
Chelsea
(@chelseaw_24) reported
@SkyHelpTeam hi! The internet has been down since 9pm last night (area is DY2) do you know when it will be back up and running? My sister had a weird phone call from someone saying they were from Sky - she asked my sister to download the “Team Viewer” app, what’s all that about?
-
me
(@louadams1) reported
@SkyHelpTeam @Liam_J_Wells I fail to understand why you can’t give an update? Or reply to your messages?? I moved to Sky, from Virgin, back in October. The minute i’m out of contract i shall be moving back. I hope we’re getting refunded for the loss of service too. Not impressed at all
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Ian.Baggie_09
(@IanWBA09) reported
@miss_emma_g @SkyHelpTeam It is trying to get me to book an engineer for £65 when clearly it’s an area issue 🙄
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Jen
(@JC091011) reported
@HyperactiveHero @SkyHelpTeam Please stop giving this standard advice out when the fault is with sky and not something the customer can fix
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AkatsukiNug
(@AkatsukiNug) reported
@SkyHelpTeam @halimak59649358 Everyone’s internet is down in the DY area don’t you know when it will be fixed it’s been down for 12 hours
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dinosaurdinosaur
(@1970dinosaur) reported
from
Sale, England
@SkyUK i’ve just had a call out of the blue from someone claiming to be from you wanting to help with router speed. He wasn’t able to prove bona fides satisfactorily. Have I avoided a spoof?
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Jonathan Darbyshire
(@Jonathan1982) reported
@SkyHelpTeam why do I have an email from sky hiking broadband prices up by £5 on two services I no longer have? Rang customer support. They told me it was a generic email which is a lie, it is a specific email to me saying MY April bill will be affected.
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nic
(@nickywhitehouse) reported
@SkyHelpTeam But still no update or help from anyone ??