Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 667
Birmingham, England 213
Glasgow, Scotland 203
Hammersmith, England 164
Hackney, England 162
Dublin, Leinster 139
Manchester, England 131
Southwark, England 128
Blackburn, England 107
Croydon, England 87
Batley, England 66
Bristol, England 62
Derby, England 60
Cardiff, Wales 59
Edinburgh, Scotland 54
Halifax, England 49
Hounslow, England 49
Reading, England 43
City of Westminster, England 41
Leeds, England 40
Liverpool, England 36
Oldbury, England 35
Plymouth, England 34
Southampton, England 34
City of London, England 32
Bradford, England 32
Harringay, England 31
Rotherham, England 30
Enfield Town, England 30
Nottingham, England 29

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • no1carol hate hunters/tories (@no1carol) reported

    @SkyUK What the hell are you playing at?? i want to be reimbursed for this utter nonsense! i pay you for a service, you breaking that contract by denying me channels im paying for! i want a refund.

  • Avatar261 Huddo (@Avatar261) reported

    @SkyHelpTeam Hi Jason, yes it is sky+ worked fine yesterday. Then overnight it is now not receiving a satellite signal or connecting to the internet.

  • 8gzd8k76nM Mark Hankin (@8gzd8k76nM) reported

    @breslinik @SkyHelpTeam It’ll be a big issue and its down to Openreach to fix as its their network. Just wait patiently like everyone else and stop moaning, then and only then might you get some money back via Ofcom’s autocomensation

  • hairdyeging3r Kawaii Jesus (@hairdyeging3r) reported

    @SkyHelpTeam hi, I can't access my Sky VIP rewards through the app, it just keeps saying an error has occurred, have you a fix for this :)

  • backwards_boy don simon 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇪🇺 🇪🇸 #fbiw (@backwards_boy) reported

    @SkyHelpTeam Been there, done that and still problems. The solution is cancelling the contract, getting a new provider and letting as many people as possible know how poor SKY is. 👍 I never had one drop off/slow broadband problem with BT.

  • noiremmanuel vaughanME (@noiremmanuel) reported

    @SkyHelpTeam …I was had to preorder (I get that) but for no communication to me considering I have a contract that states the delivery date for the 16th?!! The problem that I have is your website still states next day delivery for the phone I want??!! How is that possible!!!!

  • westburysaint Martin Whitfield (@westburysaint) reported

    @SkyHelpTeam my broadband has gone down. I have no TV. called you and your representatives cut me off. Furious!! Someone call me... Need sorting

  • 8gzd8k76nM Mark Hankin (@8gzd8k76nM) reported

    @ShockLad @SkyHelpTeam Ever thought about that fact you probably shouldn’t have a premium product and service if you can’t afford it?

  • CINEFILMS_YT CineFilmsYT (@CINEFILMS_YT) reported

    Anyone else having issues with @SkyHelpTeam internet not bloody loading today

  • Avatar261 Huddo (@Avatar261) reported

    @SkyHelpTeam my second sky box received and update last night and now won’t receive a satellite signal. This is not Sky q btw. What was delivered last night please?

  • NanzMan Nana Agyei (@NanzMan) reported

    @sarahmx86 @SkyHelpTeam Having the same issue, any news?

  • alfredocolumbi1 @TheDuck1912 (@alfredocolumbi1) reported

    @SkyHelpTeam It’s an existing connection but I’ve been lied to constantly, promised call backs within 72hrs, promised manager call backs, sky engineer been out and said it was open reach issue. Open reach booked twice last week and didn’t turn up. Spend two hours on call and Sky book

  • CiaranCooney4 Ciaran Cooney (@CiaranCooney4) reported

    @SkySports All the sky sports channels have gone off the air for the queens funeral. It’s a subscription service. That **** should be illegal!

  • breslinik NBres (@breslinik) reported

    @SkyHelpTeam When I phone it says there's a known problem and just hangs up on me. In the app, it initially says there's a problem but when I click to check status, everything green. Phoned today, chose false options just to speak to someone, he put it in system but said he has no info. Joke.

  • alfredocolumbi1 @TheDuck1912 (@alfredocolumbi1) reported

    @SkyHelpTeam Another Sky engineer. I try to escape and it’s basically a ‘computer says no’ response. Can’t override computer etc etc . It’s an absolute joke that nobody owns this problem through to completion. I will be calling to cancel tomorrow. @SkyHelpTeam

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