Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 685 |
| Birmingham, England | 220 |
| Glasgow, Scotland | 208 |
| Hammersmith, England | 165 |
| Hackney, England | 163 |
| Dublin, Leinster | 141 |
| Southwark, England | 134 |
| Manchester, England | 134 |
| Blackburn, England | 112 |
| Croydon, England | 90 |
| Bristol, England | 69 |
| Batley, England | 66 |
| Cardiff, Wales | 63 |
| Derby, England | 60 |
| Edinburgh, Scotland | 55 |
| Hounslow, England | 51 |
| Halifax, England | 50 |
| Reading, England | 45 |
| Leeds, England | 43 |
| City of Westminster, England | 41 |
| Liverpool, England | 38 |
| Oldbury, England | 38 |
| City of London, England | 36 |
| Southampton, England | 36 |
| Plymouth, England | 35 |
| Harringay, England | 34 |
| Bradford, England | 32 |
| Barnsley, England | 30 |
| Nottingham, England | 30 |
| Newcastle upon Tyne, England | 30 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Betsy Tobin
(@betsytobin) reported
@SkyHelpTeam our broadband service was knocked out two nights ago and is still interrupted and we are now being told that we will need to pay for an engineer’s visit on Sunday am to try to fix. Appalling service. We will be leaving Sky ASAP.
-
Jerry Lambert
(@Jerrylambert99) reported
@SkyHelpTeam @kittyprice86 Why are you trotting out the same blanket (turn it off, turn it on) response. There is obviously an issue again! Please just acknowledge the fact!
-
Laura Gray
(@lawlaw1979) reported
@SkyHelpTeam Yeah I did that! That’s like teaching some to suck eggs when it says there is a problem! Thanks for the usual helpfulness from sky!
-
Adeptive
(@adeptivemc) reported
@SkyHelpTeam There is an issue in Portsmouth, what is happening? No amount of restarting my damn router is going to fix this. We will be switching to BT if this isn't sorted.
-
BOBSON DUGNUTT
(@jezzurps) reported
After nearly 24 hours down the other day I had a few hours of internet last night. Back down again this morning! FFS what is going on? #skybroadband @SkyHelpTeam
-
Rebecca Findlay
(@RebeccaFindlay1) reported
from
Portsmouth, England
@SkyHelpTeam @TylerSinnicks I’m also in Portsmouth and having this issue. That link doesn’t help. Router goes all green, then back to amber for internet and voice every 5/10 mins. Please acknowledge and fix the issue! Getting no work done, it’s infuriating!!
-
James Thompson
(@pingu1jt) reported
@SkyHelpTeam It’s resolved now, however when I tried this yesterday I would get a site access problem on my mobile and it would not allow me to check.
-
Dave
(@Dave72177294) reported
@Kathbennett17 @SkyHelpTeam Twosayswith intermittent broadband disgusting service called only to be told basically tougher we shouldn't be using domestic broadband to WFH...thank you I'm off to virgin.
-
Adam Barton
(@Abarton14) reported
@SkyHelpTeam Wow 19hours response almost as slow as your engineers to fix faults. Also where have you got the name Emma from, shows you really read my message. Can’t wait to leave sky broadband poor service
-
johnsmith1986
(@johnsmith19866) reported
@SkyHelpTeam Broadband in ME8 Rainham, Kent area was down yesterday for half of the day, and has just gone down again this morning. That's two days now that I have had to pay for temporary internet access elsewhere.
-
⚡️jenni⚡️
(@limonetricot) reported
@SkyHelpTeam It's back up, but very slow!
-
Frankie Murray
(@ThanksFrank4) reported
@1966wall @SkySports Some of your responses to this are genuinely disturbing and you seem more part of the problem than anything
-
Angela
(@Angie_W_) reported
@SkyHelpTeam Tried that. Still not working. I have tried to call customer service but it is a 45 minute wait on the phone
-
Jo Taylor
(@jotty1974) reported
@SkyHelpTeam Communication is key - received a text from you half an hour ago to advise there were problems in my area and you’re doing everything you can to get services back up and running…
-
tits & tatts
(@titsandtatts411) reported
MY BROADBAND IS STILL NOT WORKING @SkyHelpTeam PLEASE HELP