Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 720 |
| Birmingham, England | 225 |
| Glasgow, Scotland | 153 |
| Manchester, England | 141 |
| Dublin, Leinster | 130 |
| Southwark, England | 127 |
| Hackney, England | 119 |
| Blackburn, England | 94 |
| Croydon, England | 78 |
| Cardiff, Wales | 68 |
| Bristol, England | 65 |
| Hammersmith, England | 63 |
| Derby, England | 58 |
| Ilford, England | 56 |
| Halifax, England | 52 |
| City of Westminster, England | 50 |
| Edinburgh, Scotland | 49 |
| Leeds, England | 47 |
| Hounslow, England | 45 |
| Batley, England | 45 |
| Reading, England | 43 |
| Harringay, England | 42 |
| City of London, England | 40 |
| Newport, Wales | 39 |
| Southampton, England | 38 |
| Liverpool, England | 35 |
| Sheffield, England | 33 |
| Oldbury, England | 32 |
| Rotherham, England | 31 |
| Bedford, England | 30 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
TRACEY RICE WARNER
(@TRACEYRICEWARN2) reported
@scott_malus @SkyHelpTeam I have had no internet and phone since Boxing Day. I have rung sky nearly every day I have had 4 engineers booked and none showed up. Absolute shambles. Can you help me.
-
jess fellowes
(@FellowesJess) reported
@GMB @SkySports @Carra23 If footballers are prioritised over teachers and support staff I will resign! Even talking about it is a joke.
-
myatu 💙 🇬🇪 🇬🇧
(@myatu) reported
@SkyHelpTeam It wasn't blocked, just that DNS resolution was extremely slow.
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Sir_TrumpYT
(@jamesbeastsmc) reported
@SkyHelpTeam Nope it’s just your **** internet ******* up as usual at this rate I’m going to switch
-
BRJ
(@BenJones_ntfc) reported
@SkyHelpTeam No it didn’t help at all. I am currently working from home and I haven’t been able to work at all today due to is disconnecting from the internet every 10 minutes.
-
Summer Wight
(@SummerWight) reported
@SkyHelpTeam Spent 45 mins on hold to your customer service line, finally get through and get asked for my name then your customer service agent hangs up on me! You've taken my direct debit payment despite telling me you can't complete my installation, how do I get this refunded?
-
Shanny
(@shanny_bird) reported
Sorry got to leave @SkyUK and switch to virgin. These last couple weeks of homeschooling and internet cutting out during lessons is unacceptable when you pay for a service. Having to use mobile data to connect to laptop when paying for wifi 😡😡
-
Hereweareagain
(@Hereweareagai16) reported
@GMB @SkySports @Carra23 It never ceases to amaze me just how stupid footballers can be, they actually believe they are important, I should not be surprised as they only kick a ball around a park. NO real skill required, anyone can do it ,
-
Nic
(@NicolaPegge) reported
@SkyHelpTeam Thanks for this but there is nothing on that link to help. Nor is there anyway to contact someone for support?
-
Phil Buckley
(@Phil_A_Buckley) reported
@SkyHelpTeam hello wondering if you can help as I have been on hold on the telephone to your helpline for a while. My box says that I have no satelite signal. I have checked the connections and tried restarting the box a few times. Any way you can help?
-
Katherine Hockey
(@Kat1980Hockey) reported
@GMB @SkySports @Carra23 What a stupid question. We have millions of kids missing out of education and the safety of school and you want to suggest footballers getting the vacination above teachers, carers and the older generation. I’ve not heard of any footballers ending up in hospital!
-
TRACEY RICE WARNER
(@TRACEYRICEWARN2) reported
@SkyHelpTeam Hi I have had no internet and landline since Boxing Day. I have called sky nearly each day since. Booked openreach engineers and they dont show up . I live in a remote cottage and feel very isolated I desperately need help. It’s still not working !!!! Tracey
-
ContaTeste
(@ContaTe30739762) reported
@SkyHelpTeam I’m having issues with my internet all day
-
Joe Hopkins
(@HopkinsJoe) reported
Amazing sky the number your colleagues gave me led to triggering a text message and the call ending. The link in the text message is no help at all @SkyUK @SkyHelpTeam this is seriously poor
-
Dr. Maurice Duffy
(@TheBeakSquawks) reported
from
Whitley Bay, England
@SkyHelpTeam I have rang/called multiple times. Your service is simply appalling...