Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 734
Birmingham, England 218
Glasgow, Scotland 164
Manchester, England 150
Southwark, England 142
Dublin, Leinster 141
Hackney, England 137
Hammersmith, England 89
Blackburn, England 86
Croydon, England 73
City of Westminster, England 62
Cardiff, Wales 61
Derby, England 60
Bristol, England 60
Ilford, England 56
Halifax, England 56
Batley, England 54
Hounslow, England 50
Leeds, England 48
Harringay, England 48
Edinburgh, Scotland 46
Reading, England 44
City of London, England 41
Southampton, England 40
Newport, Wales 38
Plymouth, England 35
Liverpool, England 34
Sheffield, England 34
Rotherham, England 33
Norwich, England 32

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • Iamcrabstix Nicola (@Iamcrabstix) reported

    @SkyHelpTeam @markdesthompson And we'll be changing our provider and cancelling our sky subscription after 7 years because the attitude on the phones has been appalling and the websites reporting no problems yet phone admitted you'd known about fault since yesterday (but that's technically day 0 so fine)

  • markdesthompson Mark Thompson (@markdesthompson) reported

    Sky broadband now down for 24 hours. Feel like I've lost my link to the world. Helpline says it 'might be fixed in the next week' and aren't sure when @OpenreachHelp engineers will be out to fix an issue in the local network. All help appreciated @SkyHelpTeam!

  • samanthalewis22 samantha lewis (@samanthalewis22) reported

    @SkyHelpTeam my internet bill suddenly doubled today without any communication from sky, can you please help?

  • aaliuk ZeroFG!!! (@aaliuk) reported

    @SkyUK This film was so bad it got Superman fired.

  • _Ma9x Pete Turner 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧🇪🇺🔭 (@_Ma9x) reported

    @SkyHelpTeam A friend whose Sky Broadband is down has asked me to find a phone number to help. Your obstructive help system requires me to sign in with a SkyID to get a phone number. I am not a Sky Customer. My friend cannot sign in with her SkyID because her internet is down!

  • _Ma9x Pete Turner 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧🇪🇺🔭 (@_Ma9x) reported

    @SkyHelpTeam Have been trying without success to find a Broadband help number for somebody else whose internet is down. Sadly your master plan of clicking a link to check status falls at the first hurdle when the problem they are trying to solve is that THEY HAVE NO INTERNET!!!

  • samanthalewis22 samantha lewis (@samanthalewis22) reported

    @SkyHelpTeam ... Daniel you've missed the issue, Sky made a mistake and doubled my bill in error without contacting me. This is the 3rd problem I've had in as many months of being a customer. Constant poor communication and customer service

  • PierceMcGeough Pierce McGeough (@PierceMcGeough) reported

    @SkyHelpTeam It's into the second day now. Is there any info you can find out? What is the issue. Is it being worked on ? Is there an estimated fix time. Thanks

  • DarrylHiggins7 Darryl Higgins (@DarrylHiggins7) reported

    @SkyHelpTeam are there issues with sky mobile? Phone says no sim or service, removed sim and put back in buy still not working

  • Adamwatsonsisso Adam W-S (@Adamwatsonsisso) reported

    @SkyHelpTeam They also said a lot of the controls have problems and they’ve had to send out new ones

  • ScottSChristie Scott Christie (@ScottSChristie) reported

    @SkyHelpTeam Hi Graeme. I was told a visit was required. It has been sitting in my orders since yesterday morning. If I hadn’t seen your tweet about the Tyneside area I’d have been none the wiser about that issue.

  • Jord_Smithhh Jordan Smith (@Jord_Smithhh) reported

    @SkyHelpTeam just accidentally ordered a brand new SIM card (8gb) on a better deal. Im already a sky mobile customer. I thought it would just change my current sim, can you cancel the order and just activate it on my current sim?

  • 8gzd8k76nM Paul (@8gzd8k76nM) reported

    @Crucial54321 @SkyHelpTeam Lol you’re a nice guy aren’t you, dishing vile words to an online agent whose fault its not that someone (possibly even your friend) has stolen a device and can’t offer any help about it as they aren’t Royal Mail. Hope your friend has fun paying for a phone they no longer have

  • Debbieglen2 Debbie glen (@Debbieglen2) reported

    @SkyUK been with this company for a month and I've never encountered such a shambles and unprofessional company. I just been told on the phone from a customer advisor that there not a special Debbie button. How they speak to customers when the issue is their fault is horrendous.

  • NeilMcGinnity Neil McGinnity (@NeilMcGinnity) reported

    @SkyHelpTeam this is 3 days in a row I’ve had problems with your service! Can someone explain to me why this keeps happening??

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