Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 684
Birmingham, England 214
Dublin, Leinster 150
Glasgow, Scotland 149
Southwark, England 138
Hackney, England 129
Hammersmith, England 127
Manchester, England 124
Croydon, England 79
Blackburn, England 75
Batley, England 72
Bristol, England 67
Cardiff, Wales 64
Derby, England 59
Halifax, England 54
City of Westminster, England 47
Ilford, England 47
Reading, England 47
Leeds, England 46
Edinburgh, Scotland 46
Southampton, England 45
City of London, England 42
Harringay, England 42
Rotherham, England 40
Hounslow, England 39
Liverpool, England 37
Newport, Wales 36
Plymouth, England 33
Sheffield, England 33
Oldbury, England 31

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • alexparkinson94 AlexPx (@alexparkinson94) reported

    @SkyHelpTeam your service to customers is shocking

  • Rob24630552 Rob (@Rob24630552) reported

    @SkyHelpTeam hung up on 6 times in 2 days. Not interested in resolving mistakes made on yourside. Now disconnected services costing me money working from home and call centre customer service not interested and extremely poor. Sky not interested in their customers AVOIDgo virgin

  • jpph10 John PP Hunt (@jpph10) reported from Barnet, England

    @SkyHelpTeam That's five times the internet has gone down in EN5 today. It was out for 1.5 days last week. What is the problem?

  • CountZer0Divide CountZer0 (@CountZer0Divide) reported

    @SkyHelpTeam You could raise this with your technical teams to fix your database issues

  • ChymChymah ♀♡Orginal Chy♀♡ (@ChymChymah) reported

    @SkyHelpTeam one minute you do tdo blue light discount then you do but I can't get it but then you can do me a "deal" which is not even close to the blue light price with services I've never asked for nor used. Then suddenly admin fees 🥴

  • MattLintill Matt Lintill 💙 (Proud Legacy Fan) (@MattLintill) reported from Runcorn, England

    @SkyHelpTeam hi, can anyone answer a Home Move query for me please, I cannot find the info I need anywhere online and I just need an actual human to help.

  • PollyGoodall18 Polly Goodall (@PollyGoodall18) reported

    @SkyHelpTeam hi there, my internet has been down for the last hour, I’ve done all the trouble shooting online, I am an HG1 postcode?

  • rbrshghs Rebecca Rose (@rbrshghs) reported

    @SkyHelpTeam hi, my sky internet keeps dropping in and out. What contact number can I ring to solve this issue? I've ran the tests on your website etc and nothing is working. I'd like a contact number to speak to a team member please.

  • kentrichp Rich Parker (@kentrichp) reported from Sandwich, England

    @SkyUK are you aware of a scam whereby people are calling to say there is unauthorised and suspicious use of sky broadband? I've had 2 calls today from people claiming to be from the sky technical team. When challenged they hang up...

  • ob1nn9 Nakedknight. (@ob1nn9) reported

    @SkySports This guy wants us to forget the fee but is the same guy that piled on Utd and City for their "expensive" signings, giving online trolls legitimacy to pile on those players. Oga, you never see anything yet.

  • laurenangelam Lauren Hickey (@laurenangelam) reported

    @SkyHelpTeam Hi to improve the customer experience and possibly retain customers maybe rethink the tone of cancellation emails and txt. They have quite an aggressive tone and reaffirms why I want to leave sky.

  • deanson_dean Dean Deanson (@deanson_dean) reported

    @CountZer0Divide @SkyUK Whats the actual problem? I fail to believe they have CREATED the problem - surely even you can see how this wouldn't make any logical sense for a business?

  • not_jonny_again Jonny (@not_jonny_again) reported

    @SkySports Do @SkySports support the LIV golf series?

  • modtl11 Steven Tattum 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇺🇦 (@modtl11) reported

    @SkyHelpTeam I don't think an engineer is the answer, unless they offer a whole new mini box. I was thinking of subscribing to the Sky F1 channel but I think I'll stick to C4 highlights because if the Sky Q never works its not much point paying extra.

  • ashwin_widge Ashwin Widge (@ashwin_widge) reported

    @BilboEU @SkySports Haha my bad. That’s why maybe they’ve got the subtitles.

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