Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 748 |
| Birmingham, England | 231 |
| Glasgow, Scotland | 158 |
| Manchester, England | 149 |
| Southwark, England | 147 |
| Dublin, Leinster | 143 |
| Hackney, England | 141 |
| Hammersmith, England | 101 |
| Blackburn, England | 84 |
| Croydon, England | 80 |
| Bristol, England | 66 |
| Cardiff, Wales | 62 |
| City of Westminster, England | 59 |
| Halifax, England | 58 |
| Batley, England | 57 |
| Ilford, England | 55 |
| Derby, England | 55 |
| Hounslow, England | 51 |
| Harringay, England | 49 |
| Leeds, England | 46 |
| Edinburgh, Scotland | 45 |
| Reading, England | 45 |
| City of London, England | 42 |
| Southampton, England | 42 |
| Newport, Wales | 37 |
| Liverpool, England | 35 |
| Sheffield, England | 35 |
| Plymouth, England | 34 |
| Bedford, England | 32 |
| Rotherham, England | 32 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Morton
(@IanMort72188707) reported
@SkySports Don't send me this crap.
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Paul
(@8gzd8k76nM) reported
@Shazbo92 @SkyHelpTeam So you never have parcels delivered? Grow up and be an adult. And if you do decide to act like a child enjoy paying the ETCs because you couldn’t be a grown up and take responsibility to arrange your own life
-
Elliot
(@moschinell) reported
@SkyUK is a joke, waiting for 20 minutes for them to eventually hang up on me, why dont you say that at the beginning of the call instead of wasting my time
-
Jo
(@jingford) reported
@SkyHelpTeam is there an outage in Cirencester? Internet has been down for a while
-
KingDog1993
(@KingDog1993) reported
And do you know what the best thing is? @OpenreachHelp @SkyHelpTeam - for 14 days outage you are going to give me... 6 days compensation. I have spent that alone in extra data for my phone. It's disgraceful.
-
Helen Gill
(@ballantinegill) reported
@SkyHelpTeam Finding it impossible to contact anyone regarding my increasingly poor broadband connection. Can you help?
-
Jen Houghton
(@jenhoughton) reported
@SkyHelpTeam 1st advisor didn’t follow procedure said he booked it, I waited 10 days for engineer, rang up, it wasn’t confirmed. 2nd advisor tried to charge me £15. It’s not my fault the sky advisor didn’t book my first one and wasted my time. Raised a complaint and got no where further
-
WaR-PiG-80
(@MrWp80) reported
@SkyHelpTeam I have fought you for right years always paying and now the net is going back to how it was years ago (switching off for hours at a time) how many times before I have the right to refuse to pay for a poor service ?
-
Carl
(@Pondy_84) reported
@SkyUK how in the hell do I contact sky to actually speak to a human being? They automated crap is just ridiculous and annoying
-
카일⁸🍭🍀 Is In Recover from seeing Wonho
(@this_guy1239) reported
@SkyHelpTeam I could have full bars of 4G and NOTHING will load and when it does it’s incredibly slow, 1mbps. And the signal is awful, i rarely have mobile signal despite living in a semi urban area
-
Seany D
(@justSeany) reported
@SkyHelpTeam hi I can’t seem to find my recorded episodes of Celebs go dating, nor are they on catch up anywhere. Old series are available but not the last? Not even in my deleted. Help please.
-
Jen Houghton
(@jenhoughton) reported
@SkyHelpTeam And now every time you call to either discuss the complaint which FYI is now only notes and no one raised it AGAIN - ur phone lines are saying everyone’s in training and can’t answer, are you kidding. I’ll just keep waiting shall I
-
Nulled ت
(@Nulledu) reported
@SkyHelpTeam trying to call with a broadband fault but you decide to send all agents to training at once? Really good customer service that is
-
Ian Cusick
(@iancusick) reported
Hello @SkyHelpTeam @SkyUK day seven of me tweeting directly & DM’ing, as you don’t seem to interested in any customer service. One more day of this and the DD is being cancelled. Shocking
-
Charlotte King
(@Charl0704) reported
@SkyHelpTeam can you please tell me if the internet is down in GL7 area?