Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 643
Hammersmith, England 189
Glasgow, Scotland 184
Hackney, England 161
Birmingham, England 142
Southwark, England 112
Dublin, Leinster 96
Blackburn, England 89
Manchester, England 88
Croydon, England 81
Halifax, England 78
Batley, England 71
Ilkeston, England 48
Cardiff, Wales 46
Hounslow, England 41
Edinburgh, Scotland 40
Harringay, England 40
Bristol, England 38
Reading, England 38
Nottingham, England 38
City of Westminster, England 36
Enfield Town, England 34
Newcastle upon Tyne, England 33
Prestonpans, Scotland 32
Portsmouth, England 30
Brentford, England 28
Oldbury, England 28
Peterborough, England 28
Newham, England 24
Crawley, England 24

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • OFagbeja Olumide Fagbeja (@OFagbeja) reported

    @SkySports Wales ‘big’ players never showed up. Bales and Ramsey were very poor. Mistimed passes, lack of positional discipline, poor energy. I guess the 64y wait was always doomed. Players picked based on past glory rather than form.

  • pburgess2208 Paul Burgess (@pburgess2208) reported

    @SkyHelpTeam Also, even when there was a problem, the Sky tests from the app or website were saying that everything was working ok, when it was clearly wasn’t

  • keeleybowtell Keeley Bowtell (@keeleybowtell) reported

    @SkyHelpTeam any chance I can get help on my home broadband that keeps dropping? All diagnostics tell me it's working fine but it is not and I'm getting nowhere with your virtual assistant!

  • loz1006 Lauren Wall (@loz1006) reported

    @SkyHelpTeam Why should I? I’ve spent in excess of 8 hours of my time calling your team waiting to get through and I get no answers, and no chance to escalate this diabolical situation! Just platitudes and apologies. I work in customer relations and this is just beyond disgusting now!

  • Made_186 ♤ (@Made_186) reported

    @SkySports Iran fully deserved win, wales are just ****..

  • Sheida55737077 Sheida (@Sheida55737077) reported

    @SkySports Iranians do not support this team. They turned their back to us. Nation protests are going on in Iran. More than 400 people got killed and 15000 got arrested. Our football legends like Ali Daei refused Fifa invitation and standed with us but these bastards turned their back.

  • traceylouise07 Tracey Carter (@traceylouise07) reported

    @SkyHelpTeam Is this a standard reply? As I have already stated this is not an isolated incident. It is impacting large areas as per the tweet from Sky. All we are asking is for Sky to update their customers. I have spoken to Sky numerous times over the last few days but they don’t know.

  • Keithyboy8 Keithyboy (@Keithyboy8) reported

    @SkyHelpTeam Ross. Do you think at least 4 days to get my phone line and broadband working is acceptable. As a new customer I think this is not acceptable. What do you think?

  • Photographer_0_ Photographer_0_ (@Photographer_0_) reported

    @SkyHelpTeam Hello, I did a line test yesterday and an issue was found but I was then on hold for 45 mins when the call was cut (at 9pm). I don’t know what the line results were.

  • Casstia Jo Stanhope 💙 (@Casstia) reported

    Customer of almost 23 years and to be treated as I have today is absolutely disgusting @SkyUK Suggest you sort your customer service out before everyone thinks better of it and leaves!

  • darkmotive1981 Claire Nash (@darkmotive1981) reported

    @SkyHelpTeam Downloads are still failing, issue is not resolved!

  • Dentie78 Lee Dent (@Dentie78) reported

    @MickHarkin11 @SkyHelpTeam Further update, when we called last night to cancel our services, we had a much more helpful employee who reduced bill by nearly £40. Unfortunately too late and Virgin are booked in to install, same service the previous day would have been a better outcome for sky??

  • IckieBickie Camille (@IckieBickie) reported

    I have been messed around 4 times by Sky Broadband/Openreach this week. I’m very fed up with being on the phone for over an hour and the problem not being rectified properly each time @SkyHelpTeam

  • MofidaGad Mofida Gad (@MofidaGad) reported

    @SkyUK I have phoned your customer service guys and I have not had any joy with getting someone here to move a master socket. I phoned end of September 2022, got date 24th Oct no one showed re booked 18 Nov again no show. Now 19 Dec which is not acceptable, bad service @SkyUK

  • traceylouise07 Tracey Carter (@traceylouise07) reported

    @SkyHelpTeam Still no wifi - kidderminster. When are you going to post an update? Some of need wifi to be able to work! Before you ask, this is a wide spread issue and not individual!

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