Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 693
Birmingham, England 216
Dublin, Leinster 151
Glasgow, Scotland 150
Southwark, England 137
Hackney, England 130
Hammersmith, England 127
Manchester, England 122
Croydon, England 82
Blackburn, England 72
Batley, England 69
Bristol, England 66
Cardiff, Wales 65
Derby, England 57
Halifax, England 53
City of Westminster, England 50
Ilford, England 47
Reading, England 47
Leeds, England 46
Edinburgh, Scotland 45
Southampton, England 45
Harringay, England 43
Hounslow, England 41
Rotherham, England 41
City of London, England 41
Newport, Wales 36
Liverpool, England 36
Plymouth, England 33
Sheffield, England 32
Oldbury, England 31

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • bongogremlin Allan Cogan (@bongogremlin) reported

    @SkyHelpTeam Now 13 hours without Internet connection. Super sucky service.

  • Ic3Evaa LET ME TALK TO YA! (@Ic3Evaa) reported

    Actually no excuse for SkySports to not have rights to all the playoff games. It’s stupid that they don’t.

  • Oscar_Tees Lord Arsene (@Oscar_Tees) reported

    Love that your crap host Edward is speaking like we’ve lost the title already 👍👍 @SkySports

  • BruceS71822111 Bruce S (@BruceS71822111) reported

    @SkyHelpTeam Hi Emma it's on every sky channel at the moment, I'm trying various options but to no avail. Any help would be appreciated

  • ablake147 blake (@ablake147) reported

    @SkyHelpTeam out internet keeps dropping and the voice light on the router keeps going amber please help.

  • JennifersKudrow ☆𝑪𝒆𝒍𝒊𝒏𝒆 𝑫𝒊𝒐𝒏 ☆ (@JennifersKudrow) reported

    @SkyHelpTeam none of my apps are working HELP

  • inzain_ zain (@inzain_) reported

    @SkyHelpTeam why is it so difficult to access your unreliable app? I had tried on my Xbox, laptop and mobile with the same error device - do not tell me to delete and reinstall the app as I've done this multiple times. Terrible service as usual from sky.

  • JamesBondoo777 James Bond (@JamesBondoo777) reported

    ITV totally embarrassed to say on camera that Hill Sixteen had perished. It was obvious the poor horse had passed . Even the re-run straight after the race skipped the first fence and cut other parts out.#Aintree #GrandNational2023 @itvracing @SkySports @TheJockeyClub

  • sargeant_gail beijinggail (@sargeant_gail) reported

    @SkyUK we’ve been DM’ing about the issues I’ve got with my sky tv - but you’ve gone very quiet on me. Issues since last night hoping you’re going to fix it soon #SkyUK #poorcustomerservice #tvissuesfor24hours

  • ben_rushton Ben Rushton (@ben_rushton) reported

    @SkyHelpTeam Hi, no this was when I wasn’t logged in and this is where the problem appears to be. I did put in my address though and these speeds were available and at the offer price of £23pm so unsure as to why I can’t actually get that deal?

  • dianethomas1 diane thomas (@dianethomas1) reported

    @SkyHelpTeam @Bigtunaheyohhh I was told, as a diamond member that sky go extra would be free of charge. I have also got the same issue with my sons xbox, not allowed to log in anymore after using it for years!

  • teeolee Tom Lee (@teeolee) reported

    @SkyHelpTeam Hi, this hasn’t been fixed. This is still playing Med on mine. There was a similar issue last week where it played PD instead of Fire. Please sort this issue and stop it happening each week - it’s a lot of money to pay for a service that keeps having bugs like this.

  • NottsSaint Jas (@NottsSaint) reported

    @SkyHelpTeam xbox sky go not working at all. Have agreed terms on phone / laptop eventually but still not letting me in. On a side note the interface for logging in is appalling

  • Kerbsidekaterer ben Dickinson (@Kerbsidekaterer) reported

    @SkyHelpTeam @Amourgirl1 Well that "business decision" sucks *****. Even worse was the total lack of communication that it was being removed. It was a brilliant tool to help control our kids Internet use. Will be looking for alternative suppliers now as sky is getting worse and worse

  • victoriaarchaeo Victoria (@victoriaarchaeo) reported

    Hi @SkyHelpTeam. Our broadband has gone down today, your team say Openreach estimate another week until it is back on. I cannot be without internet for a week so will need to purchase more mobile data from my phone provider. Can I claim this cost back please?

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