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Sky

Sky Outage Map

The map below depicts the most recent cities worldwide where Sky users have reported problems and outages. If you are having an issue with Sky, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 511
Doncaster, England 3
City of Westminster, England 46
Croydon, England 58
Bedford, England 21
Waltham Forest, England 7
Carlisle, England 4
Dublin, Leinster 85
Kettering, England 2
Glasgow, Scotland 110
Hackney, England 77
Batley, England 45
Edinburgh, Scotland 37
Chatham, England 3
Canterbury, England 2
Southwark, England 75
Ipswich, England 3
Orpington, England 9
Stanmore, England 7
Wandsworth, England 11
Bristol, England 39
North Shields, England 2
Milton Keynes, England 15
Oldbury, England 28
Maidenhead, England 2
Cardiff, Wales 23
Hammersmith, England 63
Wellingborough, England 1
Norwich, England 12
Weston-super-Mare, England 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • PissedOff_UK
    Pissed Off UK (@PissedOff_UK) reported

    @SkyHelpTeam Considering I've spoken with your not-so-technical support on the phone and they have advised it's a major outage and it's being worked on I kinda think following any steps are completely useless! What I would appreciate is some kind of ETA and a reason it's happened.

  • PissedOff_UK
    Pissed Off UK (@PissedOff_UK) reported

    @SkyHelpTeam Are you trying to wind me up? It's been down for 2 and a half days because of a MAJOR outage on your network. This is widely known, been reported about in many online news sources and you've also been tweeting about it, but you're treating it like it's an unknown isolated issue!

  • duncanc23166541
    The Heartfelt Dodger (@duncanc23166541) reported

    @SkyHelpTeam No. The problems are intermittent. My point was though, why would anyone want a TV that is 100% reliant on a broadband, when your broadband is far from 100% reliable?

  • JamesGood84
    James Good (@JamesGood84) reported

    @SkyHelpTeam Been back up since 9:30 so hopefully the outage has been resolved

  • Head_stone
    Head_stone (@Head_stone) reported

    @SkyHelpTeam Thanks. One more thing Mum is in a care home & I help her by using Team Viewer to look at her iPad screen to advise. Might this have upset things? If so how do I resolve ? Many thanks

  • MarkyT_MUFC
    Mark Thorley 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🇾🇪 (@MarkyT_MUFC) reported from Hillingdon, England

    @KingRed1989 @SkyHelpTeam @zeninternet Always happens at the worst moments

  • yoda234
    Joseph Nathan (@yoda234) reported

    @SkyHelpTeam @LeadTestInclude Clearly hasn't bothered to read the original thread. How can you "restore" service for a customer you haven't even connected yet? Shocking stuff.

  • pushbikebilly
    Bill Guiller (memory maker) (@pushbikebilly) reported from Larne, Northern Ireland

    @shay_ken1974 @SkySports Just so complicated, I used to ref and some of the abuse for decisions was terrible, and that was when there wasn't so many changes

  • gunnersince83
    Gunnersince83 (@gunnersince83) reported

    @GNRGBs @SkySports Where did he say anything about the amount of time taken being a shambles? he said it was a shambles and one of the worst football decisions he's seen! Also he has now deleted the tweet so that's how wrong it was. Now off you pop.

  • dev_maelstrom
    DevMaelstrom (@dev_maelstrom) reported

    @SkySports As a neutral its nice to see a clinical dissection of the situation, however VAR is there to decide on 'clear and obvious' errors and if it takes 4 minutes to decide it obviously isn't. They need to have a clock on VAR and if it takes more than 2 mins then the ref decides

  • Alex79uk
    Alex79, OK? (@Alex79uk) reported

    @SkySports How come your selection of NBA matches on demand is so poor? Two weeks in to the season and barely anything available. And what have you got against the Heat? Zero games from them at all! Is it a licensing thing or..? 🤷

  • AliNeiko
    Neikooo😎👊🏽 (@AliNeiko) reported

    @SkySports Given the explanation - I completely agree with the decision by VAR. The only thing that can be questioned is if the lines are drawn at the correct points. But we never question this in other incidents. Can understand why it took a while to confirm whether it was on or off.

  • KingRed1989
    Ross (@KingRed1989) reported

    @MarkyT_MUFC @SkyHelpTeam @zeninternet To be fair mate it’s the first issue I’ve ever had with sky it just couldn’t be at a worse time. Cause kids off school and I can’t work from home.

  • CT87_
    CT (@CT87_) reported

    @SkyHelpTeam hi I tried to change the payment date on my sky mobile account then I kept getting an error and I contacted customer service and they talked me through the steps and still no joy

  • Mike_Gettinby
    mike gettinby (@Mike_Gettinby) reported

    Hi @SkyHelpTeam our fibre stopped working last Friday lunchtime due to a network fault. I contacted Openreach who say that they have updated you with details. Can you let me know when it will be fixed? Phone number starts with 01334 and postcode is KY15 5YU. Thanks

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