Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 685
Birmingham, England 214
Glasgow, Scotland 165
Hammersmith, England 162
Dublin, Leinster 151
Hackney, England 143
Southwark, England 137
Manchester, England 134
Blackburn, England 90
Croydon, England 76
Bristol, England 65
Batley, England 64
Derby, England 63
Cardiff, Wales 57
Halifax, England 52
Reading, England 50
Leeds, England 49
City of Westminster, England 46
Edinburgh, Scotland 45
Southampton, England 40
Rotherham, England 39
Harringay, England 39
City of London, England 39
Liverpool, England 37
Hounslow, England 35
Newport, Wales 35
Oldbury, England 34
Plymouth, England 34
Barnsley, England 32
Ilford, England 30

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • Jonmc84 Jon McNally (@Jonmc84) reported

    @SkyHelpTeam I made a complaint about 2 weeks I've got sky q and the sky engineer only fitted 1 pronged coaxial wire and obviously I've not had the service as I've had no signal for like 3 months on and off,

  • LewisR09 Lewis Raison (@LewisR09) reported

    @SkyHelpTeam This is not a wireless speed test and I am not really sure how you came to that conclusion. It was made on a PC with Gbit lan connection. The same result is also made on another PC on the same network. The wifi speed using a phone is also the same.

  • IzhuaC Cahoozi (@IzhuaC) reported

    @SkyHelpTeam the online guid is broad and unhelpful and doesnt have anything to help with packet loss, when i go over to slow internet speeds its nothing i havent done before

  • SimonJohnson_ Simon Johnson (@SimonJohnson_) reported

    @SkyHelpTeam On my Sky Q box, just comes up at the top “press red to upgrade to watch”. When I’ve pressed the red button I got a message on the screen saying ‘sorry we’re currently experiencing a technical issue”. Ive just noticed it also failed to record on Thursday night.

  • minnesotastu Stu (@minnesotastu) reported

    @mthilt03 @WestwoodLee @SkySports It wasn’t going in so what’s the issue?

  • panlidsid Floydarama (@panlidsid) reported

    @d5_rss @SkySports @BBCSport Can see why they're pushing it. Anything that inspires more young girls to play sport is worth it. Yes it's low standard but will improve over time the more girls start playing. The annoying part though is crap pundits.

  • Lmc2105 Lee (@Lmc2105) reported

    @SkyHelpTeam You didnt answer my question? Why can’t sky just send out replacement main box? Is it down to money? Not care about your customers? #SKYonlywantyourmoney

  • AmyBryan_ Amy Bryan (@AmyBryan_) reported

    @SkyHelpTeam hello I need urgent help regarding my internet as I work from home and have no connection

  • Lmc2105 Lee (@Lmc2105) reported

    @SkyHelpTeam been on the phone to one of your advisor everything is working fine apart from the sky mini boxes. The main box is knackered can’t get any internet connect through it and I need an engineer two weeks on Wednesday to find that out. Your service is a complete disgrace.

  • Lmc2105 Lee (@Lmc2105) reported

    @SkyHelpTeam Two weeks isn’t anywhere near good enough and I already know what the issue is. Why can’t sky just not send a replacement box? Why is that so difficult to do?

  • trophyeyes_1989 Azza (@trophyeyes_1989) reported

    I’m really regretting getting @SkyUK mobile contract. The constant lack of/weak signal is ridiculous. I thought it would’ve been good as they piggyback off O2 but nope. I do not recommend Sky Mobile

  • EmmaDunlop Emma (@EmmaDunlop) reported

    @SkyHelpTeam You’ve replied to my PM with a crappy link to “explore my options” no help what so ever!

  • CraigASparrow Craig Sparrow (@CraigASparrow) reported

    @doubleagle @WestwoodLee @SkySports Spirit of game my man. Was never gonna fall. Mind fog by Europe but USA should have stepped in to do the right thing and concede the hole as halved

  • Sugarcat01 Charmaine Mckenry (@Sugarcat01) reported

    @SkyHelpTeam After my mum having a similar problem we have determined that it was the micro filter that was the problem and it has now been replaced and my internet is now showing 3 green lights on our router.

  • EllieClist42 ellie_clist1998 (@EllieClist42) reported

    @SkyHelpTeam are you doing works in the SL area or is my broadband box on the fritz because the connection has been crap all week

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