Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 670
Glasgow, Scotland 207
Hammersmith, England 188
Birmingham, England 177
Hackney, England 170
Southwark, England 112
Dublin, Leinster 110
Manchester, England 98
Blackburn, England 97
Halifax, England 81
Batley, England 77
Croydon, England 69
Cardiff, Wales 52
Hounslow, England 48
Ilkeston, England 45
Edinburgh, Scotland 41
Reading, England 40
Oldbury, England 39
Enfield Town, England 38
Harringay, England 37
City of Westminster, England 37
Derby, England 36
Newcastle upon Tyne, England 34
Nottingham, England 32
Peterborough, England 31
Bristol, England 30
Liverpool, England 29
Portsmouth, England 29
Newham, England 24
Brentford, England 24

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • andrewradburn Andrew Radburn (@andrewradburn) reported

    @SkyHelpTeam internet and broadband have stopped working. I’ve tried the MySky app to identify the issue, but that’s not working either. Any help would be appreciated. Thanks.

  • scotp09 Scot P (@scotp09) reported

    @Martin_mufc21 @SkySports I want to watch the team I support every game. If I can't go I want to watch them. What's the issue?!

  • JaiP72 JaiP (@JaiP72) reported

    @OeivindLundberg @SkySports There is contact so VAR can’t say it was a clear error. That’s the issue. Total dive

  • DriftedWires Jen (@DriftedWires) reported

    @SkyHelpTeam But it's a contract I was told would have BT Sports on. When I renewed I was told it would still be there and now it's not. The phone agents are telling me it was never there. So I've been lied to due to a glitch and now have to pay you £60 to cancel. How is this fair?

  • scotp09 Scot P (@scotp09) reported

    @Martin_mufc21 @SkySports So why watch any United game then? If you can't get to the game, support the team from home, pub, stream. Jesus. So you ll only watch United if we have a chance of winning the league?

  • thackeraydental Simon Thackeray (@thackeraydental) reported

    @SkyHelpTeam The sky q hub isn’t indicating it’s dropping though as every time it happens all the green lights are on. But the internet stops working. My computers are also hardwired via the network not wifi. Unplug q hub and all the boxes reconnect. Until the next time….

  • Martin_mufc21 Martin (@Martin_mufc21) reported

    @scotp09 @SkySports Never said that's only time I'd watch them. It's just pointless getting yourself worked up because it's not on TV.

  • GCAT1717 Greg (@GCAT1717) reported

    It’s been over a week now @SkyUK @skyhelpteam. Can you PLEASE fix the wifi in High Wycombe? This is totally unacceptable, and debilitating. @SteveBakerHW

  • Cehan_Isfahani Newman (@Cehan_Isfahani) reported

    @SkyHelpTeam This Premier blackout of most games on TV is so stupid #EPL #PremierLeague

  • shurensjuren71 Shuren Suthanthiran (@shurensjuren71) reported

    @SkyHelpTeam Countdown to earliest engineer visit... Starting today - 15 days with no service #allIwantforxmasisaskyengineer #noservice

  • DriftedWires Jen (@DriftedWires) reported

    @SkyHelpTeam I appreciate the apology thank you, I just tried to cancel the sports package as because of the glitch I thought it includes BT. But I've been told it's £60 to cancel and that seems really unfair due to a glitch thats out of my control.

  • davihall88 David Hall (@davihall88) reported

    What's going on with network at the moment @SkyUK - mobile signal never says 4G - only LTE - I've got 5G activated and have been into London with good 5G coverage and not seen 5G signal once 🤷 #5Gscam

  • thackeraydental Simon Thackeray (@thackeraydental) reported

    @SkyHelpTeam I haven’t got a household that is particularly unusual regarding internet usage. At least 7 of those devices are sky q boxes or boosters to try to get a signal@round the house. How would I prevent it from being overwhelmed? Stop using modern technology?

  • MarkSpringett Mark Springett (@MarkSpringett) reported

    @SkyHelpTeam and @BBC the BBC App on Sky glass has picture/sound sync issues and has for months, just live TV, please sort it out as watching things like #StrictlyComeDancing2022 live is very annoying experience, thanks.

  • chaundy_john John Chaundy (@chaundy_john) reported

    @SkySports has anyone notice the terrible sound quality on Premiership games. It’s been awful for weeks

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