Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 696 |
| Glasgow, Scotland | 216 |
| Hammersmith, England | 203 |
| Hackney, England | 186 |
| Birmingham, England | 173 |
| Southwark, England | 120 |
| Dublin, Leinster | 107 |
| Blackburn, England | 105 |
| Manchester, England | 104 |
| Halifax, England | 80 |
| Croydon, England | 77 |
| Batley, England | 73 |
| Cardiff, Wales | 54 |
| Hounslow, England | 47 |
| Ilkeston, England | 47 |
| Edinburgh, Scotland | 45 |
| Harringay, England | 43 |
| Bristol, England | 41 |
| Reading, England | 41 |
| City of Westminster, England | 39 |
| Nottingham, England | 38 |
| Newcastle upon Tyne, England | 38 |
| Enfield Town, England | 37 |
| Portsmouth, England | 34 |
| Peterborough, England | 33 |
| Oldbury, England | 33 |
| Derby, England | 30 |
| Brentford, England | 30 |
| Prestonpans, Scotland | 30 |
| Liverpool, England | 28 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
jds4578
(@jds4578) reported
@Jed_Die @a__merrett @SkyHelpTeam Posted: 02 Sep 2021 10:36 AM We've identified the problem and our engineers continue working hard to restore service as soon as possible. We're sorry for any inconvenience caused.
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Neil Pullen
(@Pullo5) reported
from
Sileby, England
@SkyHelpTeam any issues reported in North Leicestershire? Our internet is down.
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Brian AW Stevenson 🏴
(@BAWStevenson) reported
@SkyHelpTeam any update on internet problems in Aberdeenshire I have had no internet since 1900 last night.Have tried all the troubleshooting tips but still no joy
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jds4578
(@jds4578) reported
@abbie1992 @SkyHelpTeam Posted: 02 Sep 2021 10:36 AM We've identified the problem and our engineers continue working hard to restore service as soon as possible. We're sorry for any inconvenience caused. same i am in Bridgend too, same issues as you.
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Tom Partridge
(@tomdpartridge) reported
@SkyHelpTeam Went down last night here in Tunbridge Wells then back down at 8am this morning! Using my data which is getting eaten away. 8am I checked the status and your site states it usually take a couple of hours to fix well it's well over that. What is the update please? 😡😡😡
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Maxine Hinds
(@maxihinds4) reported
@SkyHelpTeam can you please advise how I escalate a complaint? I have been unable to email because the account was in my late husbands name and the chat is busy and I cannot afford to ring you when this is your fault not mine?
-
Owain Llŷr Harris
(@owainharris3) reported
@SkyHelpTeam Our broadband was working fine this morning despite there being a problem elsewhere on South Wales. Now our broadband is down. Does that mean that the problem is getting worse? When will it be resolved? Do we need to do anything to the settings of the router?
-
samuel bloomfield
(@sambloomz) reported
@jds4578 @Wredzi0ch @SkyHelpTeam What’s the backup service.
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Mark Mortimer
(@morti59) reported
@gareth_thmpsn @SkyHelpTeam Very strange indeed mate. Normally not an issue if I lose my BB connection.
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Shelley
(@michelleaslett) reported
@SkyHelpTeam Can you tell us what the fault is? What is the cause of this outage and what you'll do or did to fix it?
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Cat Palmer
(@PompeyTuxCat) reported
Damn, @SkyUK, what am I supposed to do with no internet I can use for work and only mobile internet I can use to access Twitter? Actually nvm, stupid question. 🐦 #skybroadband #skydown #sky
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Amy
(@Amycarroll85) reported
@SkyHelpTeam It’s absolutely not the quickest way at all! It doesn’t give me the answer I want after I have done everything it says. Load of ****. Terrible customer service! Absolutely sick of it
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Josh Richards
(@JoshR1988) reported
@SkyHelpTeam @SammyWB Wait times of 1 hour on the phone. No internet for 14 hours. Lack of updates telling us what’s going on. Why do I pay premium money for a service that isn’t premium. Why is your customer service so bad ?
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Ethan
(@Queefanny) reported
@SkyHelpTeam what's going on, ***? I've got **** to do and I need the internet. Dawn of Chromatica comes out soon and I need the internet for that ****.
-
Stacey Keane
(@Stacey8280) reported
@SkyHelpTeam my sky bb has just stopped working. Been on sky help and it just keeps trying to test my bb and then says it’s now working which it isn’t. I live in Hirwaun - please could you look into this ASAP.