Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 568
Birmingham, England 181
Glasgow, Scotland 117
Dublin, Leinster 108
Hackney, England 102
Blackburn, England 91
Southwark, England 89
Manchester, England 88
Croydon, England 60
City of Westminster, England 46
Halifax, England 45
Hammersmith, England 42
Batley, England 42
Ilford, England 42
Cardiff, Wales 41
Hounslow, England 37
Bristol, England 37
Derby, England 36
Edinburgh, Scotland 33
Harringay, England 31
Reading, England 27
City of London, England 26
Oldbury, England 25
Bedford, England 24
Newcastle upon Tyne, England 23
Liverpool, England 22
Rochdale, England 22
Newport, Wales 22
Leeds, England 20
Peterborough, England 19

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • _Cool_Cool_7 Cal (@_Cool_Cool_7) reported

    @MichaelBensonn @SkySports Okolie beats B-S. Probably stops him quite spectacularly. It will of course be a horrible spectacle until it finishes.

  • hugosadventures Lisa (@hugosadventures) reported

    @SkyHelpTeam can anyone help with faulty sky glass/hub remotes? We’ve changed batteries, tried 1&3, 7&9 switched everything off and back on and nothing works!

  • pete_mccarthy Pete (@pete_mccarthy) reported

    @MichaelBensonn @SkySports No. Please no. Absolutely awful fighter.

  • MJSand66 Mark J S 🇺🇦 (@MJSand66) reported

    @SkyHelpTeam I’ve swapped my handset for a new one on a new contract. If I logged in as a new customer I could select an Apple Watch with my order but not as an existing customer. Also can’t find a watch anywhere on your site. Why is that? Thanks.

  • imtoolazy_ Anacleto. (@imtoolazy_) reported

    @succession hello?? what do I need to do to get a gift box? I’m in London so do I need to shout **** off outside the @SkyUK /@NOW studios? I will do it! And I know how embarrassed they will be 🫡

  • samcaley22 Sam Caley (@samcaley22) reported

    Oi @SkySports what ******** is Viaplay, and why am I paying £20 a month for Soccer AM “best bits” and a replay of the Australian Grand Prix!? #EURO2024Qualifiers #GrandPricks

  • JamieMarsbar Jamie Marsden (@JamieMarsbar) reported

    @SkyHelpTeam Do they involve getting my new sky glass TV to work. I find it hard to believe that the well documented "software update" fail, going back 18 months or so hasn't been sorted when initially setting up 🤨🤨 #believeinbetter I did, currently watching SFA.

  • kelhale11 Kelly Chater (@kelhale11) reported

    @SkyHelpTeam wish i had never upgraded today, nothing but stress, no internet at all now. Two days for an engineer. Hopeless

  • rafthemaster Richard Frame (@rafthemaster) reported

    @SkyHelpTeam me again :) having issues on Stream with playback when I want to navigate in the program - happens to live & stream content on every channel tried. Jitters then stops, often won’t load the content at that point & hangs, have to reload program/puck. Tried rebooting

  • denzimart Den ⚒️🇺🇦 (@denzimart) reported

    @SkyHelpTeam absolute worst decision I did switching to sky mobile. Poor service everywhere. Counting down the days until my contract ends. Appalling.

  • allunbobroberts Allun Roberts 🇺🇦 (@allunbobroberts) reported from Warkleigh, England

    Quick question, if @virginmedia made £5.9B last year why is my bill increasing by 30% per month? No additional services, no increased bandwidth and 1 UHD channel #CustomerSatisfaction is poor! Think that @SkyUK might be cheaper! #compare

  • Yorky2860 Danny 🏔 (@Yorky2860) reported

    @SkyHelpTeam please let me cancel my packages and leave 😭

  • AssemblyRosa Rosa's Assembly (@AssemblyRosa) reported

    @SkyHelpTeam after you failed to install sky q my viewing card no. Has been updated and no longer matches the one in my sky + box. I can’t access any customer service on phone or elsewhere - have just been told it cant be fixed!

  • AndrewGibbard Andrew Gibbard (@AndrewGibbard) reported

    Gave @skytv customer service the benefit of the doubt to see if they could match or beat offers found elsewhere only to be told that new customers are more valuable than loyal current customers. So much for valuing customers, we are all just treated as cash cows. @SkyHelpTeam

  • DSByr2022 DSB (@DSByr2022) reported

    @SkyUK Stop advertising a product that you never have in stock!

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