Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 606
Birmingham, England 179
Hackney, England 115
Dublin, Leinster 115
Glasgow, Scotland 115
Manchester, England 99
Southwark, England 96
Blackburn, England 85
Croydon, England 60
City of Westminster, England 53
Ilford, England 52
Hammersmith, England 50
Cardiff, Wales 46
Halifax, England 45
Batley, England 41
Bristol, England 38
Hounslow, England 38
Harringay, England 35
Derby, England 35
Edinburgh, Scotland 34
Reading, England 32
Newport, Wales 32
City of London, England 29
Leeds, England 26
Bedford, England 23
Southampton, England 23
Oldbury, England 23
Rochdale, England 22
Rotherham, England 22
Newcastle upon Tyne, England 20

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • robert_w_agnew Robert Agnew (@robert_w_agnew) reported

    @SkyUK how can you expect people to be disconnected from your broadband service for over a week

  • NoThankYou_xo J (@NoThankYou_xo) reported

    Sky mobile is the WORST @SkyHelpTeam @SkyUK

  • GelliVinyl Gelli’s Music Vinyl (@GelliVinyl) reported

    @SkyHelpTeam @MrGelli I’m posting this from other account as I cannot see the original “scripted” message on my main account. I have sent a direct letter of complaint about why Sky Mobile stole my already PAID data & FAILING TO SEND OUT COMMUNICATIONS TO ME. Sky M are Disgraceful. CC @MartinSLewis

  • Shas_IND Shashank (@Shas_IND) reported

    Hey @SkySports please launch a subscription based streaming service in India, I just can't watch a 5 match test series on @JioHotstar which is providing such filthy video quality. A Genuine Request. #ENGvIND @SkySports

  • NeilRalphy Neil Ralph (@NeilRalphy) reported

    @MartinDash1 @SkyHelpTeam We’ve just phoned Sky & they had to do a reboot on the sky box & system . If you’re having problems still Mart might be worth giving them a call as they are aware of lots of issues! Supposedly sorted now , but we’ll see 👍

  • TomHuds11209363 Tom Hudson (@TomHuds11209363) reported

    @SkyCricket @SkySports Sat in my hotel room wanting to watch fifth day highlights on Sky Go. Programme is 3/4 of the way through; why is there not a ‘watch from start’ option like most other streaming services? Infuriating, having paid for the service. Am I missing the option to do this?

  • AndiMorris85 Andrew Morris (@AndiMorris85) reported

    @SkyHelpTeam Good Morning! Is there still an issue with the sports tickets on the VIP app? Have tried deleting and reinstalling, but still nothing coming up under that section. Cheers.

  • JAMESSMITHERS11 JAMES SMITHERS (@JAMESSMITHERS11) reported

    @SkyCricket @SkySports India will be asking how did they lose 2 batting collapses and poor catching stokes got away with his decision to bowl first but England are so good at chasing

  • Marksmithwas12 Mark John Smith 🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Marksmithwas12) reported

    @ColinHammond96 @SkyHelpTeam As someone who hasn't engaged meaningfully with the service in many years (it was only ever something my guardians had), what happened to it? To give you an idea of how long it's been, I think 2011 was maybe the furthest back I can remember?

  • Bunnyaimee 👸🏼Aimée T👩🏼‍🦽🐇 (@Bunnyaimee) reported

    @SkyUK this is ridiculous now. 3 nights in a row my Internet has gone down & your system "claims" theres no issues in my area or with my box..yet its not working AGAIN.

  • NoThankYou_xo J (@NoThankYou_xo) reported

    Hours on the chat to people that are incompetent and can’t even understand what I’m saying and now @SkyHelpTeam have gone awol in the dms. The app is also ridiculous. Telling me my tv services are restricted when I’ve never had sky tv. Absolute joke

  • mrs_harket SprostonCharlatan (@mrs_harket) reported

    @SkyUK Thats stupid. I won’t be at this address anymore. The bill will get paid. Bonkers. Extremely unhelpful at a very stressful time.

  • staceyrandall_ Stacey Randall (@staceyrandall_) reported

    Such bad service from @skytv @SkyHelpTeam once again.

  • PeteEds78 Pete Edwards (@PeteEds78) reported

    @SkyHelpTeam can you tell me why after having super fast fibre installed my broadband drops off the sky Q box daily and usually has to be reset to get it going again? Not great for paying over £100 a month for a service that's not very good at all!

  • MelVallings Mel Vallings (@MelVallings) reported

    @SkyHelpTeam No your internet is just shockingly bad!

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