Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 696
Glasgow, Scotland 216
Hammersmith, England 203
Hackney, England 186
Birmingham, England 173
Southwark, England 120
Dublin, Leinster 107
Blackburn, England 105
Manchester, England 104
Halifax, England 80
Croydon, England 77
Batley, England 73
Cardiff, Wales 54
Hounslow, England 47
Ilkeston, England 47
Edinburgh, Scotland 45
Harringay, England 43
Bristol, England 41
Reading, England 41
City of Westminster, England 39
Nottingham, England 38
Newcastle upon Tyne, England 38
Enfield Town, England 37
Portsmouth, England 34
Peterborough, England 33
Oldbury, England 33
Derby, England 30
Brentford, England 30
Prestonpans, Scotland 30
Liverpool, England 28

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • jds4578 jds4578 (@jds4578) reported

    @Jed_Die @a__merrett @SkyHelpTeam Posted: 02 Sep 2021 10:36 AM We've identified the problem and our engineers continue working hard to restore service as soon as possible. We're sorry for any inconvenience caused.

  • Pullo5 Neil Pullen (@Pullo5) reported from Sileby, England

    @SkyHelpTeam any issues reported in North Leicestershire? Our internet is down.

  • BAWStevenson Brian AW Stevenson 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@BAWStevenson) reported

    @SkyHelpTeam any update on internet problems in Aberdeenshire I have had no internet since 1900 last night.Have tried all the troubleshooting tips but still no joy

  • jds4578 jds4578 (@jds4578) reported

    @abbie1992 @SkyHelpTeam Posted: 02 Sep 2021 10:36 AM We've identified the problem and our engineers continue working hard to restore service as soon as possible. We're sorry for any inconvenience caused. same i am in Bridgend too, same issues as you.

  • tomdpartridge Tom Partridge (@tomdpartridge) reported

    @SkyHelpTeam Went down last night here in Tunbridge Wells then back down at 8am this morning! Using my data which is getting eaten away. 8am I checked the status and your site states it usually take a couple of hours to fix well it's well over that. What is the update please? 😡😡😡

  • maxihinds4 Maxine Hinds (@maxihinds4) reported

    @SkyHelpTeam can you please advise how I escalate a complaint? I have been unable to email because the account was in my late husbands name and the chat is busy and I cannot afford to ring you when this is your fault not mine?

  • owainharris3 Owain Llŷr Harris (@owainharris3) reported

    @SkyHelpTeam Our broadband was working fine this morning despite there being a problem elsewhere on South Wales. Now our broadband is down. Does that mean that the problem is getting worse? When will it be resolved? Do we need to do anything to the settings of the router?

  • sambloomz samuel bloomfield (@sambloomz) reported

    @jds4578 @Wredzi0ch @SkyHelpTeam What’s the backup service.

  • morti59 Mark Mortimer (@morti59) reported

    @gareth_thmpsn @SkyHelpTeam Very strange indeed mate. Normally not an issue if I lose my BB connection.

  • michelleaslett Shelley (@michelleaslett) reported

    @SkyHelpTeam Can you tell us what the fault is? What is the cause of this outage and what you'll do or did to fix it?

  • PompeyTuxCat Cat Palmer (@PompeyTuxCat) reported

    Damn, @SkyUK, what am I supposed to do with no internet I can use for work and only mobile internet I can use to access Twitter? Actually nvm, stupid question. 🐦 #skybroadband #skydown #sky

  • Amycarroll85 Amy (@Amycarroll85) reported

    @SkyHelpTeam It’s absolutely not the quickest way at all! It doesn’t give me the answer I want after I have done everything it says. Load of ****. Terrible customer service! Absolutely sick of it

  • JoshR1988 Josh Richards (@JoshR1988) reported

    @SkyHelpTeam @SammyWB Wait times of 1 hour on the phone. No internet for 14 hours. Lack of updates telling us what’s going on. Why do I pay premium money for a service that isn’t premium. Why is your customer service so bad ?

  • Queefanny Ethan (@Queefanny) reported

    @SkyHelpTeam what's going on, ***? I've got **** to do and I need the internet. Dawn of Chromatica comes out soon and I need the internet for that ****.

  • Stacey8280 Stacey Keane (@Stacey8280) reported

    @SkyHelpTeam my sky bb has just stopped working. Been on sky help and it just keeps trying to test my bb and then says it’s now working which it isn’t. I live in Hirwaun - please could you look into this ASAP.

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