Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 551
Birmingham, England 136
Dublin, Leinster 114
Glasgow, Scotland 113
Hammersmith, England 96
Southwark, England 96
Hackney, England 84
Croydon, England 83
Manchester, England 80
Blackburn, England 64
Oldbury, England 43
Bristol, England 41
Halifax, England 35
Batley, England 29
Harringay, England 26
Prestonpans, Scotland 25
City of Westminster, England 24
Peterborough, England 23
Edinburgh, Scotland 23
Ilkeston, England 22
West Bromwich, England 21
Leeds, England 21
Newcastle upon Tyne, England 20
Cardiff, Wales 18
Newport, Wales 18
Romford, England 17
Normanton, England 17
Liverpool, England 16
Portsmouth, England 15
Nottingham, England 15

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • davescr64 Dave B (@davescr64) reported

    @SkyHelpTeam What’s worse is that only on the 3rd call am I being told of an issue with openreach yet all searches on outages shows they have none! So who do I believe? As soon as I find an alternative I will be cancelling everything, tv and broadband. Sick of your lack of ownership.

  • jenhoughton Jen Houghton (@jenhoughton) reported

    @SkyHelpTeam 1st advisor didn’t follow procedure said he booked it, I waited 10 days for engineer, rang up, it wasn’t confirmed. 2nd advisor tried to charge me £15. It’s not my fault the sky advisor didn’t book my first one and wasted my time. Raised a complaint and got no where further

  • Merllon_Warlock Merllon (@Merllon_Warlock) reported

    @SkyUK @OpenreachHelp Why do you think it’s acceptable in this modern era to leave someone without internet for over 20 days with no end date in sight? You monopolise the network (OR) and then provide very poor or no service! Disgusting customer service!! @Ofcom

  • gordondickson77 gordon dickson (@gordondickson77) reported

    @DanNeidle I once found 14 million down the back of the sofa put in a drawer and forgot it was there when tax time came. Incidentally, in between that time I bought a house with the same money how careless @SkySports @MirrorFootball

  • latacitu Sugar MAni (@latacitu) reported

    @SkyHelpTeam funny how you’re promoting your broadband to me and we’ve been without connection since last night with a message at midnight saying that service had been restablished only for it to be not working again this morning.

  • davescr64 Dave B (@davescr64) reported

    @SkyHelpTeam That’s poor, I do t pay openreach I pay you and to not have clear updates and timelines or the ability to check is exactly why the service is substandard. In remote areas where mobile signal is no good it leaves us totally exposed and vulnerable in case of emergency. Disgusting!

  • Gemjacks Paul Bonehill (@Gemjacks) reported

    @SkyUK Why do you keep putting this ad up when you know its only new customer... perhaps something for Ofgem to look at false advertising.

  • RobertHankin1 Robert Hankin (@RobertHankin1) reported

    @SkyHelpTeam But surely you should offer me this now, because I am EXISTING customer and because I am then contracted to a new contract.

  • everystepfit Nancy (@everystepfit) reported

    @SkyHelpTeam broadband and Wi-Fi not working again in kt12 - your ‘test’ says it is but it def isn’t - can’t seem to find how to contact anyone for support…

  • Nucl3arProd Dave Pq (@Nucl3arProd) reported

    @SkyHelpTeam trying to work and our broadband down in horndeen this not on sky this keeps happening

  • thearsegas Clarke (@thearsegas) reported

    @SkySports If you think for one minute that football fans want to listen to the smug arrogance, lack of judgment and flagrant bias that is Gary Neville, then you are very much mistaken. I never watch Sky coverage when he is commentating.

  • jenhoughton Jen Houghton (@jenhoughton) reported

    @SkyHelpTeam The line is fine it’s the broadband sky box that is faulty, I’ve sent pictures, diagnostics, spoke to two advisors, had an engineer appointment booked which then wasn’t booked then tried to get charged for another app, finally resulted in a complaint. First reported on 9th jan

  • KingDog1993 KingDog1993 (@KingDog1993) reported

    And do you know what the best thing is? @OpenreachHelp @SkyHelpTeam - for 14 days outage you are going to give me... 6 days compensation. I have spent that alone in extra data for my phone. It's disgraceful.

  • 8gzd8k76nM Paul (@8gzd8k76nM) reported

    @Shazbo92 @SkyHelpTeam So you never have parcels delivered? Grow up and be an adult. And if you do decide to act like a child enjoy paying the ETCs because you couldn’t be a grown up and take responsibility to arrange your own life

  • 8gzd8k76nM Paul (@8gzd8k76nM) reported

    @CraigDoug81 @SkyHelpTeam If it’s broadband thats not working its Openreach engineers that aren’t turning up, not Sky’s which means you could have had this issue with any of the 600 providers on the Openreach network you cretin

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