Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 677
Birmingham, England 212
Dublin, Leinster 152
Glasgow, Scotland 146
Southwark, England 138
Hackney, England 130
Hammersmith, England 128
Manchester, England 126
Croydon, England 79
Blackburn, England 74
Batley, England 72
Bristol, England 67
Cardiff, Wales 64
Derby, England 58
Halifax, England 56
Edinburgh, Scotland 47
Reading, England 47
City of Westminster, England 47
Ilford, England 45
Southampton, England 45
Leeds, England 45
City of London, England 43
Harringay, England 42
Rotherham, England 41
Hounslow, England 37
Liverpool, England 37
Newport, Wales 37
Plymouth, England 33
Sheffield, England 33
Oldbury, England 32

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • kayliemcgregorx KaylssMcG__ (@kayliemcgregorx) reported

    @SkyUK how do I get through to customer service when the numbers on the website don’t work? 😤

  • social_happarel Socialhuman (@social_happarel) reported

    @Gissgogg @SkyUK Same issue in BL0 #skybroadband @SkyHelpTeam

  • MaxBray27567892 MaxBray (@MaxBray27567892) reported

    @LaursD1 @SkyHelpTeam If anyone has issues with invalid numbers coming up when trying to make phone calls via Sky mobile. Turn off your phone properly for at least 30 seconds and then turn it back on again (a mere restart doesn't seem to work) It should then work after a full turn off.

  • Scools Scools (@Scools) reported

    @SkyHelpTeam Our FTTP went down at 10pm last night in Fife- LOS red light. Will need Openreach out? 🧑‍💻

  • social_happarel Socialhuman (@social_happarel) reported

    @SkyHelpTeam having issues with my broadband this morning, getting mixed messages from your online support. Can you confirm if there is a network outage in Bury/Tottington?

  • wiseysince2016 charlene (@wiseysince2016) reported

    @blythbelle @SkyHelpTeam I only realised it was EEs network when I couldn’t ring my mum, sister in law and mother in law but could ring my son and brother who both use o2 and could call other sky mobile users which is also o2s network. All seems to be back up and running now after 7 hours for me 🙈

  • lilernie94 Adam (@lilernie94) reported

    Anyone recommends @SkyHelpTeam broadband to me again after this last three weeks will get told where to shove it! Constant drop outs & the app always says there’s an issue we’re working on when running tests! March can not come quick enough 👋🏼 cya.

  • IMegy71 🏴󠁧󠁢󠁥󠁮󠁧󠁿 Megy 🇵🇭🐶 (@IMegy71) reported

    @Sareyware @SkyHelpTeam I cancelled my sky so don't need my box anymore, it's not a mini box but if it will work you can borrow it till @SkyHelpTeam sort out their supply issues and get you your preferred one

  • NaziaAl44442322 Nazia Alam (@NaziaAl44442322) reported

    @SkyHelpTeam I had the worse day yesterday as I couldn't make any calls to my daughter or my husband. Absolutely shambles! I even lost work as I'm self employed and I'm stuck with sky til next year. We should have the right to terminate the contract with no fees. I want a response asap

  • shincitrus citriqque (@shincitrus) reported

    @SkyHelpTeam Broadband in my area is completely down with no notice. Openreach were outside my house at 9pm doing work. Again no notice of works. I work nights and if someone thought this can go unnoticed without notice please reconsider and update everyone as necessary.

  • lauramoldroyd Laura Oldroyd (@lauramoldroyd) reported

    @SkyHelpTeam broadband was out yesterday evening and now so slow today it’s not useable. I work from home and need it sorting asap. It’s in the WA16 postcode!

  • Brfc1875Q Brenmul4773 (@Brfc1875Q) reported from Great Harwood, England

    @SkyHelpTeam how am I supposed to work when the earliest you can send an engineer to try and fix the issue with your broadband is 27 Nov and charge me £15 for the privilege

  • stevemather09 Steve Mather (@stevemather09) reported

    @SkyHelpTeam is there an outage in the BL0 area as it’s very confusing and doesn’t confirm on your website or app? I don’t know where to turn for assistance and I need broadband urgently for work?!

  • StickySqirrell StickySqirrell (@StickySqirrell) reported

    @SkyHelpTeam really need help with couple things.. tried calling. Is there issues with contact numbers

  • _3_sons **🐾Anna-Marie🐾** (@_3_sons) reported

    @SkyHelpTeam Still no broadband/phone at 5.30am..... this has been since 8.00am yesterday! (Kent). Service checker still advising of outage but this is ridiculous now!

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