Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 698
Birmingham, England 211
Glasgow, Scotland 161
Dublin, Leinster 151
Southwark, England 141
Hackney, England 132
Hammersmith, England 130
Manchester, England 128
Blackburn, England 80
Croydon, England 80
Batley, England 73
Bristol, England 67
Cardiff, Wales 63
Halifax, England 59
Derby, England 58
Reading, England 48
City of Westminster, England 47
Edinburgh, Scotland 46
Ilford, England 44
Southampton, England 44
City of London, England 44
Leeds, England 44
Harringay, England 42
Rotherham, England 42
Hounslow, England 39
Liverpool, England 38
Newport, Wales 37
Plymouth, England 33
Sheffield, England 33
Oldbury, England 32

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • junglecad Junglecad (@junglecad) reported

    @SkyHelpTeam what is the point of having a help account if it’s not manned and is just a couple of generic questions that do not help @SkyUK ? No wonder you have more than an hours wait on your phone line ?

  • JibbaJabba1980 James Buxton (@JibbaJabba1980) reported

    @SkyHelpTeam Hi -I’ve been having broadband issues since Sunday, across all devices. Other people on my street started having issues at the same time. Some of them are also on SKY. Some are on plus net. I’ve called SKY but just get the reboot the router, check the green lights...

  • JibbaJabba1980 James Buxton (@JibbaJabba1980) reported

    @SkyHelpTeam answer. When I do a line test, sometimes shows green, sometimes shows amber. It’s clear to me that this is an issue externally as the street is affected, not just my household. Is there any way this can be progresses please as I feel like I’m going round incircles

  • mattsheraton Matt Sheraton (@mattsheraton) reported from Henley-on-Thames, England

    @SkyUK broadband down again in Henley-on-Thames. How long this time? #OutageUpdate

  • WilliamsJosh9 Josh Williams (@WilliamsJosh9) reported

    @SkyHelpTeam It now shows a problem in our local area I guess we come under Shaftesbury

  • JibbaJabba1980 James Buxton (@JibbaJabba1980) reported

    @SkyHelpTeam So where does this leave me? You are saying there is no issue, but my self and other people on the street are saying these is an issue, all starting on Sunday.

  • Nasridane Sam (@Nasridane) reported

    @yermawgotcelbos @SkySports Why would a team be called right back leipzig, they obviously talking about his position you idiot.

  • simon_bates Simon Bates (@simon_bates) reported

    @eldelbo @SkyHelpTeam Ditto here and can’t set up talk shield as wevsite not working... happened last 2 days now - something not right...

  • mike_1809 Mike Pyett (@mike_1809) reported

    @SkyHelpTeam So it’s acceptable to get 1.2mbs over your super fast service and 37.46 mbs over 4g is it and signal not reaching security cameras! download speed to my iPhone with netgear router via Virgin is 160mbs.... Sky promised me a better broadband service! This is unbelievably worse!

  • DJJamieTaylor1 DJ Jamie Taylor 🎧 (@DJJamieTaylor1) reported

    @SkyHelpTeam do you know of any broadband issues in the RG9 area? Mine’s knackered

  • Kim_x0 Kim_x0 (@Kim_x0) reported

    @SkyHelpTeam Sorry should have said sky+ multiroom and they both have the same issue with the freeview channels

  • WilliamsJosh9 Josh Williams (@WilliamsJosh9) reported

    @AllcornThomas @SkyHelpTeam Yes mate I’ve just checked the service status on sky website there’s known issues in our area 🤞 they pull their fingers after finally listening to their customers

  • RCDC1987 Rich Cross (@RCDC1987) reported

    @SkyHelpTeam I appreciate you can’t help, but surely someone can connect me with someone who can. It is objectively not good enough to be 2 months down the road and the support team are still at the stage of telling me the app is fine surely?

  • WilliamsJosh9 Josh Williams (@WilliamsJosh9) reported

    @SkyHelpTeam sp8 area still no internet ive been told on the phone there’s no local faults however others have told me another operator has said they were the 18th person to call. Some clarification please and ultimately a fix is needed. I need the internet for work!

  • simon_bates Simon Bates (@simon_bates) reported

    @SkyHelpTeam hi getting constant unknown silent calls and can’t activate talk shield as link not working... how can we sort?

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