Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 669 |
| Glasgow, Scotland | 206 |
| Hammersmith, England | 187 |
| Birmingham, England | 177 |
| Hackney, England | 169 |
| Southwark, England | 111 |
| Dublin, Leinster | 109 |
| Manchester, England | 98 |
| Blackburn, England | 95 |
| Halifax, England | 81 |
| Batley, England | 76 |
| Croydon, England | 69 |
| Cardiff, Wales | 52 |
| Hounslow, England | 47 |
| Ilkeston, England | 45 |
| Edinburgh, Scotland | 41 |
| Oldbury, England | 39 |
| Reading, England | 39 |
| City of Westminster, England | 38 |
| Enfield Town, England | 37 |
| Harringay, England | 36 |
| Derby, England | 36 |
| Newcastle upon Tyne, England | 34 |
| Nottingham, England | 32 |
| Peterborough, England | 31 |
| Bristol, England | 30 |
| Liverpool, England | 29 |
| Portsmouth, England | 29 |
| Newham, England | 24 |
| Bradford, England | 23 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
claire
(@chocye) reported
@SkyHelpTeam Today. When I noticed the speed had dropped from 60 which was low down to 43!
-
👻Miki York👻
(@TheRealMikiYork) reported
Does anyone have the number to cancel sky please? @SkyHelpTeam
-
Ally Berg
(@AllyMarieBerg) reported
@NickHooper9 @SkyHelpTeam @SkyUK Sounds like they enjoy the court route rather than simply providing proper customer service! Must have loads of money sitting around for this kind of crap - what a joke! Good luck getting it sorted.
-
Ally Berg
(@AllyMarieBerg) reported
@SkyHelpTeam #NotInterested in Skys absolutely shocking customer service team and con artist sales department who target vulnerable people to reach their sales quota.
-
MummaShreeve
(@RachelCShreeve) reported
22 days with no broadband:phone service thanks to @bt_uk & on the day they tell me I have to wait another 8 days to be connected (5th date given) & no I’m not putting you through to my manager they have the cheek to take a payment from me!!! #disgraceful should have gone @SkyUK
-
Brady
(@ccman210) reported
from
Dublin City, Leinster
@The__Farmster @SkyHelpTeam These companies give **** all about existing customers. It is all about acquiring new ones. They have your money already.
-
Nazmul Hussain
(@Nazofda6) reported
@TimelineCR7 @SkySports If ManU don’t let him go then he should stay. A move away can tarnish his perfect illustrious career. The only move that might not damage his reputation if Perez publicly asks him to come back to Real Madrid.
-
Jack Aitch Christman 💙 #CancelYourTVLicence
(@LFCforumCo) reported
@ParamountPlusUK @SkyHelpTeam . Support? Why does it happen? Netflix works!
-
Emma Bishop
(@EmmaLeBish) reported
@SkyHelpTeam my broadband had been well below my guaranteed speed. I believe I am entitled to a refund, but I cannot get through on the phone. Please help.
-
Tom Faz | Creative Producer
(@FazOnTour) reported
@SkyHelpTeam Done all of that. Currently on the phone to your customer service team (the automated journey to speak to a human is absolutely diabolical FYI) and we’ve been told it’ll be four days for an engineer. In a time where people WFH this is not on.. and pretty shocking in 2022
-
Tom Faz | Creative Producer
(@FazOnTour) reported
@SkyHelpTeam 100% leaving. 40 mins on the phone with customer service and your supervisors were too coward to get on the call. Not a good way to put yourself out there. Four days until an engineer. And £2 per day compensation for two WFH employees. Shame on you guys.
-
Tim Galsworthy 🇺🇦
(@TimGalsworthy) reported
@SkyHelpTeam Hi Chloe. I don’t want a formulaic, cut-and-paste answer. I want detailed information about when the problem will be sorted. Can you provide that specific detail please? It’s also quite hard to use high-usage webpages when you don’t have wi-fi!
-
Ed Hassett
(@EdHassett) reported
@SkyHelpTeam The line test says that the service is good but this is just not right… the adviser looked at all of this yesterday but as I said, I know Sky customers in the area who are all having the same issues. I moved from Virgin because of their issues but I have never experienced this
-
#17 Positive Owl🦉 🙌🏼 🇦🇫
(@kabul_owl1) reported
..@skysports used to be great. It was all about SPORTS SPORTS SPORTS!! Now it’s a sh1t virtue signaling service. What a load of boring nauseous bollocks!!
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Craig Hinchliffe
(@ZeHinch) reported
@gcolquhoun @SkyUK Exactly the reason I am moving away from them! Plus their services suck as well as their customer service!