Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 728 |
| Birmingham, England | 209 |
| Glasgow, Scotland | 159 |
| Manchester, England | 146 |
| Southwark, England | 132 |
| Hackney, England | 129 |
| Dublin, Leinster | 129 |
| Blackburn, England | 93 |
| Hammersmith, England | 77 |
| Croydon, England | 75 |
| Cardiff, Wales | 66 |
| Bristol, England | 62 |
| Derby, England | 59 |
| Halifax, England | 58 |
| City of Westminster, England | 58 |
| Ilford, England | 57 |
| Batley, England | 53 |
| Leeds, England | 48 |
| Edinburgh, Scotland | 47 |
| Hounslow, England | 47 |
| Harringay, England | 43 |
| City of London, England | 41 |
| Reading, England | 41 |
| Newport, Wales | 39 |
| Southampton, England | 38 |
| Liverpool, England | 36 |
| Bedford, England | 32 |
| Sheffield, England | 32 |
| Oldbury, England | 31 |
| Plymouth, England | 31 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Mr Im comfused
(@hellohiya212) reported
@SkyHelpTeam When accepting your deal I was not informed that the broadband is on and off. This is ridiculous. No other broadband is as bad as this. This has been happening for 2 months now
-
Henry Lamprecht
(@HenryLamprecht) reported
@SkyHelpTeam Due to the pandemic we run two businesses from home. Time is money and I can’t lose days each time your service plays up so you need to report back that we’re off to another provider. To have this in Central London (WC1) is completely unacceptable. Shockingly bad service.
-
Sabina Ahmed
(@sabaone) reported
@SkyHelpTeam is there a department /person in @sky who will look into it sort it and identify the problem please? Am in middle of organising an event and need all the emails for it. Sure after being ur customer since 2015 deserve this courtesy?
-
Paula Burman 💙
(@Burwoman) reported
@KateWritesBooks @skytv @SkyHelpTeam Truly was awful dealing with them & so stressful
-
CorbynslabourtilIdie
(@corbyntil) reported
@SkySports Why do these polls never include a 'I don't give a ****!' option?
-
Vaughan Jackson
(@V_Jac) reported
@SkyHelpTeam will we be getting a credit for the disruption of broadband?Been down for 24 hours now and not able to work from home. No indication of when it will be back on! #skybroadband #sky #poorcustomerservice
-
cheeZ bugga
(@cheeZbugga1) reported
@SkyHelpTeam First explain how an issue on my end makes my wifi cut out daily for exactly 4 hours at the exact same time and its been doing it on and off for months
-
Chris Saunders
(@csaunders1401) reported
@SkyUK I have had on going issues with my broadband over 18 months. This week I have asked to speak with a manager about my compliant. I’ve had one miss their appointment and another to busy to call. The service has been terrible.
-
Gillian Hudson 💙💙
(@JillHudson21) reported
@SkyHelpTeam Hi .. I live in central London and my broadband has been down since early yesterday morning. Any idea when the issue with the exchange will be resolved?
-
Sabina Ahmed
(@sabaone) reported
@SkyHelpTeam Morning,am having the same trouble with my mail, after struggling with it all day yesterday /holding on ur phone lines when being told why don't you go on line! It was restored this morning `I cant sign in again it doesn't accept the password we created yesterday1/2
-
Natalie Stephenson
(@Natalie60578709) reported
@SkyHelpTeam no Internet for the last few days, absolutely no bad weather at all in Barnsley! Sort it out!
-
Cliona
(@lewis14cliona) reported
from
East Haddon, England
Really disappointing from @SkyUK. Satellite not working. Need engineer to fix. Not available until 13th August at earliest. Really unsure what the point of paying premium is if service delay is this long??? (> than 14 day maximum). @virginmedia @btsport could you do better?
-
Chris Manby
(@chrissiemanby) reported
@KateWritesBooks @SkyHelpTeam What a terrible situation and bound to become more widespread. I hope Sky show some decency, Kate.
-
simon noble
(@sinoble) reported
from
Middlestown, England
@SkyHelpTeam can somebody message me back regarding an issue with skyq and service please
-
John Doe
(@JohnDoe10103572) reported
@MrsFrumble @SkyHelpTeam Same here , Internet down in WC2N for over 24 hours and no other info. Unacceptable