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Sky

Sky Outage Map

The map below depicts the most recent cities worldwide where Sky users have reported problems and outages. If you are having an issue with Sky, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Lossiemouth, Scotland 1
Beaconsfield, England 2
Glasgow, Scotland 115
Croydon, England 58
London, England 529
Coventry, England 10
Bristol, England 34
Erith, England 11
Rochdale, England 17
Barry, Wales 2
Dublin, Leinster 90
Hounslow, England 26
Hammersmith, England 59
Derby, England 40
Manchester, England 78
Hayes, England 1
Newham, England 15
Sheffield, England 10
Southwark, England 78
Edinburgh, Scotland 34
Chippenham, England 2
Gateshead, England 6
Leeds, England 21
Poole, England 3
Birmingham, England 171
Oldbury, England 25
Hackney, England 82
Fulham, England 7
Enfield Town, England 10
Nottingham, England 18
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • major_rawls
    Paul Crompton (@major_rawls) reported

    @SkyHelpTeam Stuck in no mans land-You say its not your job to deal with my complaint. Openreach say it is. No internet since Jan 15. Openreach have been many times. I’m spending £££s on 4G. Im told its a dodgy u’ground cable laid without any ducting. Whose idea was that?

  • Colmci17
    Colin McIntosh 💙 #stayhome (@Colmci17) reported

    @SkyUK hi trying to speak to someone re engineer visit but keep getting cut off. Am a priority customer due to immunosuppression but can’t get through to anyone. What do I do? I need to tell them no parking now. That’s all. Thanks

  • Kurtyoy
    Kurtyoy 🌐 (@Kurtyoy) reported

    @theseareflashes @SkyHelpTeam Sorry to hear that. I get no service in my flat and have one corner that has service so I know what you mean with the mobile network thing...

  • Sj93oxx
    Sara-Jane Dawkins (@Sj93oxx) reported

    @SkyHelpTeam I need a customer contact number. My my left you guys in November and yet you've just taken £100+ off her that she doesn't have! NOT HAPPY. #ripoff

  • WhaligoeB
    Whaligoe Biy (@WhaligoeB) reported

    @OpenreachHelp @SkyHelpTeam Also this problem has been ongoing since October. If that hasn't been flagged up as a repeated problem I can't think what would count.

  • james_nellist
    James nellist (@james_nellist) reported

    @MarcusPapiah1 @SkySports He'll never change

  • OllyHolmez
    Olly Holmes (@OllyHolmez) reported

    @SkyUK I've emailed numerous times regarding my complaint and you keep saying it's due to be closed due to customer inaction. Please respond on here ASAP so I can resolve.

  • Phillippa_Hake
    Phillippa Hake Fly Fishing & Tying (@Phillippa_Hake) reported

    @SkyHelpTeam our internet keeps dropping every 10 mins or so. Anything we can do to help sport it?

  • EJH91
    Liz (@EJH91) reported

    @SkyHelpTeam hello how do I report a fault with our broadband. As I’m sure you’re aware there are problems in Chelmsford since yesterday. BT have said its best to report fault so they know which lines need replacing

  • Kurtyoy
    Kurtyoy 🌐 (@Kurtyoy) reported

    How comes other places can acknowledge there has been a fault in some areas of Chelmsford... yet @SkyHelpTeam cannot and give the bog standard response to everyone who messages them? Not their fault things have gone wrong but we have all found the problem! Why can’t you!

  • Char_Heartbeat
    Charlotte (@Char_Heartbeat) reported from Poole, England

    @SkyHelpTeam Hello, I was told that my issues with broadband would be fixed within 5 working days. However it still isn't working. Please can this be sorted ASAP.

  • Pageeli1
    Pete (@Pageeli1) reported

    @SkySports I’m sure they’re multi millionaire lifestyles can help compensate for their lack of self esteem. Pathetic..

  • Bidders84
    Bidders (@Bidders84) reported

    @SkyHelpTeam Good morning, I was wondering if can provide me an update on the issues that are currently happening in OX16. I have been without internet on and off for a week now, and still hasn’t been fixed?! I’m now WFH and rely on this internet connection! Thanks.

  • WhaligoeB
    Whaligoe Biy (@WhaligoeB) reported

    @SkyHelpTeam Can you not say to @OpenreachHelp "here, our customer has a faulty line that they pay rental fees for, that's making us look really bad" surely Sky must be annoyed at that as well?

  • The_Caz
    Caz Young (@The_Caz) reported from Wandsworth, England

    @emma_wheatley @SkyUK Ours is exactly the same. Super slow and their solution is to upgrade to SkyQ... except we can't get fibre here and only have 1 tv so zero benefit.

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