Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:


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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 1931
Birmingham, England 387
Croydon, England 346
Manchester, England 268
Edinburgh, Scotland 234
Leeds, England 232
Dublin, Leinster 224
Glasgow, Scotland 222
Leyland, England 143
Bermondsey, England 128
Holborn, England 126
Bushey, England 113
City of Westminster, England 98
Liverpool, England 98
Southampton, England 91
Bristol, England 76
Sheffield, England 75
Dagenham, England 69
Cardiff, Wales 68
Slough, England 67
Paddington, England 66
Hackney, England 65
Nottingham, England 62
Hampstead, England 58
Portsmouth, England 53
Stoke-on-Trent, England 50
Salford, England 48
Coventry, England 47
Watford, England 45
Reading, England 43

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • lincoln_andy Andy Lincoln (@lincoln_andy) reported

    @SkyHelpTeam Can have your address to return working equipment to please - want the refund processed ASAP as sky is to blame for the charges - no one replied to my complaint

  • STattisconie Silvio Tattisconie ©💎 (@STattisconie) reported

    @GitGrumpygit @SkyUK Had a blip when it went down last night a reboot sorted it.

  • 19suni89 Sundeep Singh (@19suni89) reported

    @SkyHelpTeam I’m well thank you. I can’t check for outages in my area as the website is down or has an error message

  • f1clare 🏎 (@f1clare) reported

    @SkyHelpTeam what’s going on with sky ? tv keeps loosing signal and no broadband?

  • thfcValyrian Valyrian (@thfcValyrian) reported

    @Awwalbello6 @Haroooon17 @SkySports He’s been at Spurs for a year. That’s not enough time for any manager to fully instill their philosophy. So I think you’re a bit too reactionary or maybe you’re hoping for him to fail so you’ll feel better at your club’s decision to sack him. Your narrative is too forced.

  • millwallkerk MFC1985 (@millwallkerk) reported

    @SkyHelpTeam @NeilBosher And just how has it been resolved? I mean going down in one area due to weather can be understood. But the whole country being affected? How and what happened?

  • NichStarling ᑎIᙅᕼ ᔕTᗩᖇᒪIᑎᘜ 🌹🇪🇺 (@NichStarling) reported

    @SkyHelpTeam So it wasn’t a firmware issue?

  • esther88876910 esther (@esther88876910) reported

    @deanhoadley @LPodengo @SkyHelpTeam if the parent is working from home in a conference. i can assure you that having the internet for them available is the beta solution 🙄🖐🏾

  • Lacoeur2012 Flamexxx (@Lacoeur2012) reported

    @SkyHelpTeam Mine was restored yesterday evening thankfully, I hope the service will continue and I do not have further issues. 😬

  • JennaSchillaci Jenna Schillaci (@JennaSchillaci) reported

    @SkyUK has been down for 24 hours now. Have tried all connection tests on website and can’t get through to speak to anyone at sky. Hellllp- not ideal while isolating 😭🙏🏽😭 #skybroadbanddown #sky

  • sjdhatters Simon Dennis (@sjdhatters) reported from Stoke Mandeville, England

    @SkyHelpTeam It gets better. Offered to sign me up to new 18mth contract. Reduce bill £25 a month. Free Nokia mobile and SIM. Cheap Sky Broadband. New TV channels. The works. Why did I phone? To upgrade my box. You have done everything except help with my query. It's staggering

  • Teresab1977 Teresa (@Teresab1977) reported

    @SkyHelpTeam Pretty sure I’ve just told you. It’s a software problem and sky haven’t came up with a new release yet. It’s a known issue which you should probably know about being the sky help team. My speed constantly drops to below 20.

  • VivRoberts3 Viv Roberts (@VivRoberts3) reported

    @SkyHelpTeam no broadband since 7/12, 3 visits by engineers, & still not resolved. Sad lack of comms/updates throughout, now can't get through by phone. Appalling service, with a proverbial gathering of sky employees looking into a void scratching their arses & passing the buck.

  • sjdhatters Simon Dennis (@sjdhatters) reported from Stoke Mandeville, England

    @SkyUK could really take a leaf out of @amazon from Customer Service perspective. Just been told I can leave Sky for 12 months then sign up again to upgrade rather than help a customer of 20 years. It's incredible. Even offered me a free mobile and SIM! I don't want a free phone!

  • SaraFazerelli Sarabelle (@SaraFazerelli) reported

    @SkyHelpTeam Not having problems right now thanks ... but it’s likely to happen later!

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