Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 677
Hammersmith, England 195
Glasgow, Scotland 194
Hackney, England 171
Birmingham, England 157
Southwark, England 120
Dublin, Leinster 100
Blackburn, England 95
Manchester, England 91
Halifax, England 81
Croydon, England 79
Batley, England 74
Cardiff, Wales 48
Ilkeston, England 46
Edinburgh, Scotland 44
Hounslow, England 43
Harringay, England 42
City of Westminster, England 40
Bristol, England 39
Nottingham, England 39
Reading, England 37
Enfield Town, England 35
Newcastle upon Tyne, England 35
Portsmouth, England 33
Prestonpans, Scotland 32
Oldbury, England 30
Peterborough, England 29
Brentford, England 28
Liverpool, England 26
Derby, England 25

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • L2theK2theF Actually_Autistic_LKF (@L2theK2theF) reported

    @SkyHelpTeam all you can be bothered to do is push us away in other directions for information that you should be providing. It should not be this hard; you need to do better for your customers. A number of us cannot work today thanks to this issue.

  • bluenosemartin Martin Davidson (@bluenosemartin) reported

    @SkyHelpTeam @CameronRoots Hi Liam , Definitely a problem in SG8. No Internet for 2 hours now, comes on for a few minutes and then drops. Have run the test and it says there is a problem.

  • kevparker73 CanaryKev🐤 (@kevparker73) reported

    @Vitt2TsNoC @SkyHelpTeam @itvstudios I've just checked ITV catch-up and that show has no subtitles there either. It seems they were never done for this show. How odd.

  • eveouliel Eve (@eveouliel) reported

    @SkyHelpTeam Showing as server not found 😩 seems to be a local issue in the Royston, Herts area!

  • James201185 James Harrison (@James201185) reported

    @SkyHelpTeam I’ve ordered something through you and I need to cancel can you help

  • Lapeters7 La peters (@Lapeters7) reported

    @tomcliffordcfc @AbsoluteChelsea @SkySports That wasn't a little mistake to me it fat and expensive mistake....damn it

  • Vitt2TsNoC Vitt (@Vitt2TsNoC) reported

    Hi, @SkyUK, not having subtitles on #Anne isn't GREAT. We're trying but a lot is whispered, and a lot is muffled. Could you please make subtitles available on Sky? That would be a massive help. (Before you ask, we've checked and subtitles are "unavailable" for this programme)

  • L2theK2theF Actually_Autistic_LKF (@L2theK2theF) reported

    @SkyHelpTeam Considering the fact that the issue is widespread in the area given the number of people tweeting the same issue to you, please stop copying and pasting the same reply and actually contact someone within @SkyUK to provide a proper update with timescales to your paying customers.

  • CeyhunDograyan Cdograyan (@CeyhunDograyan) reported from Royston, England

    @Jezzy1973 @SkyHelpTeam Having the same issue, no internet access for more than 2 hours.

  • danlaah95 Daniel Hughes (@danlaah95) reported

    @OpenreachHelp @SkyHelpTeam may I also add whenever I speak to your customer service side, I never get the same answer. Any further update I can have on this would be great as we are yet again left in the dark with no internet, as home workers this is extremely disruptive.

  • Jezzy1973 Jez Izod (@Jezzy1973) reported

    @SkyHelpTeam It’s abit difficult when your page won’t load. Can you just confirm that there is an issue, that you are working on it and an approx time this will be resolved

  • bethanysurridge Beth Surridge (@bethanysurridge) reported

    @SkyHelpTeam internet been down for almost 2 hours now…definitely not ideal for my first day back at work 🥲

  • steveydlme Steve Mincher (@steveydlme) reported

    @SkyHelpTeam hi would you be able to help me via private msg on here regardsif I have to return my old sky router or not as just had upgrade so the router is no longer req but still using my sky q tv boxes and wasn’t aware I had to return anything but just had a text saying so

  • will_palmer will palmer 💙 (@will_palmer) reported

    Sky Help Team @SkyHelpTeam Is there an issue with broadband in WF14? All 3 lights green on router but no internet connection. Have tried a reset.

  • davesleney Dave (@davesleney) reported

    I’ve finally done it, after 20+ years with @VodafoneUK I’ve moved provider and gone with @SkyUK …new phone, more data, paying about a tenner less a month. If you’re with @VodafoneUK and your contract is nearly up then SWITCH….worst customer service I’ve ever experienced!

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