Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 747
Birmingham, England 224
Glasgow, Scotland 189
Hammersmith, England 177
Hackney, England 165
Dublin, Leinster 150
Southwark, England 148
Manchester, England 138
Blackburn, England 104
Croydon, England 90
Bristol, England 72
Batley, England 66
Cardiff, Wales 63
Derby, England 63
Halifax, England 55
Reading, England 55
City of Westminster, England 49
Edinburgh, Scotland 49
Leeds, England 49
Hounslow, England 46
Southampton, England 44
City of London, England 42
Liverpool, England 38
Harringay, England 38
Rotherham, England 36
Newport, Wales 36
Oldbury, England 36
Plymouth, England 36
Barnsley, England 34
Portsmouth, England 33

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • paul180uk Paul (@paul180uk) reported

    @jrewillis @SkyHelpTeam Another in DY2 that's been down since roughly 9 last night. Come on sky sort it out. 😐

  • lifewithjessx Jess🍑 (@lifewithjessx) reported

    @SkyHelpTeam so many people having issues with their Internet in the DY area for over 12 hours it's clearly a bigger problem that we can't solve ourselves by unplugging our router so when is it going to be fixed?!😡

  • hart_alison4611 Alison Hart (@hart_alison4611) reported

    @SkyHelpTeam looking at the number of tweets you have had from people in DY5 and DY6 there is clearly an outage in our area which has been going on since 20.49 according to your own website. Can you please confirm a timeframe for when this will be fixed?

  • hart_alison4611 Alison Hart (@hart_alison4611) reported

    @nethertonboy1 @SkyHelpTeam In DY5 too, if you check the app it says there is an outage and has been since 20.50 last night so you should be aware

  • milliekc1 millie corcoran (@milliekc1) reported

    @SkyHelpTeam @nethertonboy1 Dy1 and same issue been down since 8:50 last night l. I have called the number and it says there is an issue! When will this be fixed?

  • MarkKnapman Mark Knapman (@MarkKnapman) reported

    @SkyHelpTeam hi. I can see you’ve had lots of queries with no response for 12 hours. So if you’re not planning on giving everyone an update on the outage in DY8 and surrounding area can you let me know the exit fee for when I move to @bt_uk please?

  • p34rce Carl Pearce (@p34rce) reported

    @SkyHelpTeam @MarkKnapman Strange that “individual” BB issues all seem to be happening in the same area 🤔 best get on to Mulder and Scully!

  • chelseaw_24 Chelsea (@chelseaw_24) reported

    @SkyHelpTeam hi! The internet has been down since 9pm last night (area is DY2) do you know when it will be back up and running? My sister had a weird phone call from someone saying they were from Sky - she asked my sister to download the “Team Viewer” app, what’s all that about?

  • louadams1 me (@louadams1) reported

    @SkyHelpTeam @Liam_J_Wells I fail to understand why you can’t give an update? Or reply to your messages?? I moved to Sky, from Virgin, back in October. The minute i’m out of contract i shall be moving back. I hope we’re getting refunded for the loss of service too. Not impressed at all

  • IanWBA09 Ian.Baggie_09 (@IanWBA09) reported

    @miss_emma_g @SkyHelpTeam It is trying to get me to book an engineer for £65 when clearly it’s an area issue 🙄

  • JC091011 Jen (@JC091011) reported

    @HyperactiveHero @SkyHelpTeam Please stop giving this standard advice out when the fault is with sky and not something the customer can fix

  • AkatsukiNug AkatsukiNug (@AkatsukiNug) reported

    @SkyHelpTeam @halimak59649358 Everyone’s internet is down in the DY area don’t you know when it will be fixed it’s been down for 12 hours

  • 1970dinosaur dinosaurdinosaur (@1970dinosaur) reported from Sale, England

    @SkyUK i’ve just had a call out of the blue from someone claiming to be from you wanting to help with router speed. He wasn’t able to prove bona fides satisfactorily. Have I avoided a spoof?

  • Jonathan1982 Jonathan Darbyshire (@Jonathan1982) reported

    @SkyHelpTeam why do I have an email from sky hiking broadband prices up by £5 on two services I no longer have? Rang customer support. They told me it was a generic email which is a lie, it is a specific email to me saying MY April bill will be affected.

  • nickywhitehouse nic (@nickywhitehouse) reported

    @SkyHelpTeam But still no update or help from anyone ??

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