Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 714 |
| Birmingham, England | 227 |
| Glasgow, Scotland | 148 |
| Southwark, England | 141 |
| Dublin, Leinster | 137 |
| Manchester, England | 135 |
| Hackney, England | 135 |
| Hammersmith, England | 114 |
| Blackburn, England | 84 |
| Croydon, England | 80 |
| Bristol, England | 66 |
| Batley, England | 65 |
| Cardiff, Wales | 62 |
| Halifax, England | 54 |
| Ilford, England | 54 |
| Derby, England | 54 |
| City of Westminster, England | 51 |
| Harringay, England | 49 |
| Hounslow, England | 47 |
| Edinburgh, Scotland | 47 |
| Reading, England | 44 |
| Southampton, England | 44 |
| Leeds, England | 43 |
| City of London, England | 41 |
| Newport, Wales | 38 |
| Liverpool, England | 35 |
| Rotherham, England | 35 |
| Sheffield, England | 34 |
| Bedford, England | 31 |
| Plymouth, England | 31 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Goodyear
(@MatthewGoodyea4) reported
@SkyHelpTeam my Broadband is not working postcode da7 bexleyheath
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🤟ONEDJRICH🤟
(@ONEDJRICH) reported
@SkyHelpTeam Have I made the mistake of joining Sky? All I'm seeing is tweets about outages and slow speeds.
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Mark Barber
(@markbarber1401) reported
@SkyHelpTeam service just as awful and unhelpful as the service you get when you call up. Generic, robot like responses absolutely disgusted at the service I’ve received, will be cancelling service completely. @SkyUK
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Dan P
(@DanPhimy) reported
@SkyHelpTeam still really slow internet speeds, have been below guaranteed speed for longer than the last 14 days, Openreach should have been out this week but still not better yet and no update. How do I get an update and a refund or something extra for this inconvenience please
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Luigi
(@recurrentluigi) reported
@SkyHelpTeam still down...
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❤️❤️❤️⚒ David ⚒
(@dockcopper) reported
@SkyHelpTeam I live in the South East near Stansted Airport and had no broadband since Wednesday. Can you tell me when it’s likely to return, all I’ve had is an email from Sky giving me 2GB of extra mobile data because of problem?
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🤟ONEDJRICH🤟
(@ONEDJRICH) reported
@SkyHelpTeam So there's zero engineers that may be in my area that could do it before this date? It just seems a bit slow of Sky to make people wait that long.
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🤟ONEDJRICH🤟
(@ONEDJRICH) reported
@SkyHelpTeam Not here setting up a brand new customer early. Still got a week before my broadband goes live and 8 days before my Sky TV goes live. I really think I made the mistake of going with Sky. 2 weeks it takes to set up a new customer?
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Suzanne
(@bessieboo23) reported
@SkyHelpTeam It’s not accurate. Says there isn’t a problem when clearly there is!
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soph v. 4968
(@sophb66) reported
@SkyHelpTeam It’s funny because I have been a customer of SKY paying £150 a month for 18 years and I have never ever found this company helpful. But seems to make your founder incredibly rich, so why bother with helpful customer service?
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OnThe308
(@OnThe308) reported
@SkyHelpTeam not fixing the crap internet service you provide 👍
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Mark Barber
(@markbarber1401) reported
Absolutely disgusting service from @SkyUK worst customer service I’ve ever experienced from start to finish. Would recommend anyone to seek alternative service especially considering how ridiculously expensive their service is during such tough financial times. #Sky
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Nikki Butler
(@niknoks1980) reported
@SkyHelpTeam I’m in SE25 and my internet is dropping out every 5-10 minutes. When do you think this issue will be resolved.
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Huguenot House 🎪 🕷️🕸️🕯️⭐🏴 🐝🌻
(@HuguenotHouse) reported
@GuyDorrellEsq Morning. Day off. Why are services such *****? Sadly, I'm looking at you @SkyUK. Broken box. But you won't fix.
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Papermash
(@papermashuk) reported
@SkyHelpTeam Does this include south west London - the app says there is no issue in my area but my broadband isn't working.