Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

• Lewis (@BaftyC) reported 6 minutes ago

  @SkyUK Why do I have to cancel every year to stop you from tripling my bill, only for you to eventually ring me back several times and put me on my old rate anyway. Worst merry go round ever. Just wastes my time and yours. Sincerely, Annoyed, temporarily former customer 🙄

• Mick Harkin (@MickHarkin11) reported 17 minutes ago

  @SkyHelpTeam @braddels A non account holder can't cancel so how are cancellation offers being given to non account holders.

• LevveLz (@_Levvelz) reported 17 minutes ago

  @8gzd8k76nM @SkyHelpTeam Yes ONT installed and ready. I don’t give a **** if it’s OR causing the issue, sky have a lot to answer for in what rationale they’ve given for cancellation (providing a valid reason for starters), and now reducing the broadband speed by 500mb and charging me the same amount

• Nicklaus (@ohitsNicklaus) reported 17 minutes ago

  @SkySports Look how **** all those pundits are, literally all terrible rather watch on mute

• Ru55ell (@RussellH95) reported 21 minutes ago

  @SkyHelpTeam Hi, trying to sign up to your service but can't find a number to speak to someone via phone can you advise which number is best to call?

• LevveLz (@_Levvelz) reported 23 minutes ago

  @TheAshMorgan @8gzd8k76nM @SkyHelpTeam Imagine someone agreeing to a contract for a specific speed and time and being let down on both points, 4 times, without a valid explanation. I’m not allowed to speak to OR, so, surprisingly, I’d like an explanation from Sky, who I’m paying to provide a service? Go touch grass

• Ash (@TheAshMorgan) reported 27 minutes ago

  @_Levvelz @8gzd8k76nM @SkyHelpTeam You’re absolutely not allowed to give another company a chance to provide you with a better customer experience through these issues. Just accept being under their boot and thank them for the privilege you entitled gen-z lefty lib

• Ash (@TheAshMorgan) reported 29 minutes ago

  @8gzd8k76nM @_Levvelz @SkyHelpTeam But that doesn’t mean he’ll have the exact same awful service does it? You don’t just use a CP for the connection, it’s also the service they provide to customers… and if they’ve failed in what they previously stated, it’s very normal to switch. Proper full on numpty you.

• Mark Hankin (@8gzd8k76nM) reported 29 minutes ago

  @_Levvelz @SkyHelpTeam Ah so we've got to the bottom of the problem. OR have informed CPs that they could provide Gig speeds, upon ordering/provisioning they have realised the line (for any number of reasons can't handle that) and this has caused cancellations and the resulting lower speeds

• Mark Hankin (@8gzd8k76nM) reported 29 minutes ago

  @TheAshMorgan @_Levvelz @SkyHelpTeam Seems, like most people, bad customer service is based on not getting exactly what you want when you want and then complaining when something that's out of everyone's control happens. The main issue is that the service isn't live - no amount of an agent saying sorry when

• Mark Hankin (@8gzd8k76nM) reported 31 minutes ago

  @_Levvelz @SkyHelpTeam So you've got an ONT installed inside? If not even if there is an FTTP cable to the outside of the property it may not be fully connected to the exchange. Either way my point is valid, every CP relies on OR so you'll have the exact same issue if its a bottle neck

• J A Z Z B O I ******* I C O N ™️ (@JAZZBOIF_CKICON) reported 32 minutes ago

  Hey @SkyHelpTeam I’m still going to cancel my subscription. Pearl at least responded to one message but evidently you guys really couldn’t give a **** about your customers, you just want money 🖕🏻

• Mark Hankin (@8gzd8k76nM) reported 35 minutes ago

  @qesmithy @SkyHelpTeam @farmercoachBev Its actually selling a product that is much better suited to Bevs needs. She needs a business service that would come with the relevant SLAs that would be much better for her. She's chosen to race the LeMans in Fiat Punto when she could have chosen a Ferrari

• Trevor May (@TrevorDMay1) reported 36 minutes ago

  @SkySports That's bad

• Lewis Hammond (@CryptoFitLewis) reported 37 minutes ago

  @SkyHelpTeam Hi Tony, it has been down since Monday. We were suppose to have a engineer out Tuesday to fix but still nothing. We have done all the tests and it is something external and nothing to do on our end.

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