Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 559
Hammersmith, England 175
Glasgow, Scotland 133
Hackney, England 127
Birmingham, England 115
Southwark, England 103
Dublin, Leinster 91
Halifax, England 75
Manchester, England 69
Batley, England 65
Blackburn, England 61
Croydon, England 56
Ilkeston, England 41
Harringay, England 36
Prestonpans, Scotland 36
Nottingham, England 34
Cardiff, Wales 32
City of Westminster, England 32
Edinburgh, Scotland 32
Peterborough, England 30
Bristol, England 29
Enfield Town, England 29
Reading, England 29
Newcastle upon Tyne, England 26
Hounslow, England 25
Oldbury, England 23
Luton, England 23
Newport, Wales 22
Liverpool, England 22
Crawley, England 21

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • acetrigger Ace (@acetrigger) reported

    @SkyHelpTeam Yes and they say it’s due to to the storm and there’s nothing they can do about it. Also on top on this I have been waiting for a sky broadband activation for over a month. I’m just going to switch to BT and cancel all of SKY it’s to much headache.

  • UtdActive UtdActive 🔴 (@UtdActive) reported

    Tim Sherwood on Skysports saying Varane was terrible since joining #MUFC Do these pundits actually watch football or they taking lines of communication from rival fans on Twitter now. How can you be so clueless lol.

  • stuart1044 Stuart Eno (@stuart1044) reported

    @SkyHelpTeam Yeah all green. I have rebooted the router as well and left it off etc. Wireless is not working for devices and even on Ethernet I can’t connect to anything

  • Bxllin301 / gazza🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Bxllin301) reported

    @SkyHelpTeam sort out my internet been down since 24 hours

  • acetrigger Ace (@acetrigger) reported

    @SkyHelpTeam I’ve no service on sky w for 4 days. I’m done max I’m just going to cancel the service. I’m not paying for something g I can’t use. Well done SKYA BRAVO!!!

  • Bentson87 Bentson87 (@Bentson87) reported

    @SkyHelpTeam Pretty sure your site says not to give out personal info over tweets? Or are we trying our best to be the worst customer service of the day?

  • TwoDaff CDLD (@TwoDaff) reported

    @VileAnimals @SkySports Usual....then later it will be how bad our fans are...and no mention of the turksum flags

  • _dunken Reece Duncan (@_dunken) reported

    @SkyHelpTeam Is there any way to be compensated for the downtown considering the lengthy outage that's currently still ongoing.

  • marieb811 MARIE B (@marieb811) reported

    @SkyHelpTeam why is your PM done by a bot ? Can’t access help without it telling me it ‘doesn’t understand my question” or picking from option below yet there is no option below.

  • Bentson87 Bentson87 (@Bentson87) reported

    @SkyHelpTeam We don’t have a landline. When I ring yourselves I get told your aware of a problem and then get hung up on. I appreciate that you’re working on it. But surely there is@some form of timescale for the issue? So that I can make alternate plans for work?

  • _dunken Reece Duncan (@_dunken) reported

    @SkyHelpTeam I appreciate this is difficult but can I have more information than the generic message? What's caused this outage? Is it local?

  • Ms_Latty Empresslatty 🇯🇲 (@Ms_Latty) reported

    @SkyHelpTeam Poor Internet? Months 🙄 I've tried to test my connection multiple times too not working

  • StargazerUK1984 Peter Jones (@StargazerUK1984) reported

    @SkyUK Would love to have switched to sky glass on one condition, That the TV was not forced into the package. Only the Puck without the TV would of been nice. The TV would just be sealed up and sitting in a shed unopened and never used. Maybe create a unique package without the TV?

  • Lynsey_OKane Lynsey O'Kane (@Lynsey_OKane) reported

    @SkyHelpTeam I was lucky enough to win a Cadw membership valid until March 15. My family and I have booked a trip to Wales next week to use this voucher. I'm trying to enter my code on the Cadw website and it doesn't appear to be working. Can you please help?

  • DeborahSaw Deborah Saw (@DeborahSaw) reported

    @SkyHelpTeam Hi Claire, Says there is an outage on my area. Yesterdau it said the connection had dropped and I followed all the steps but nothing. Sure there are 000s of people in same boat but any idea when the outage will be fixed please?

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