Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 707 |
| Birmingham, England | 218 |
| Glasgow, Scotland | 163 |
| Dublin, Leinster | 154 |
| Southwark, England | 143 |
| Hackney, England | 138 |
| Hammersmith, England | 131 |
| Manchester, England | 130 |
| Blackburn, England | 82 |
| Croydon, England | 81 |
| Batley, England | 72 |
| Bristol, England | 66 |
| Cardiff, Wales | 64 |
| Derby, England | 60 |
| Halifax, England | 59 |
| Reading, England | 52 |
| City of Westminster, England | 48 |
| Edinburgh, Scotland | 46 |
| City of London, England | 45 |
| Leeds, England | 44 |
| Southampton, England | 43 |
| Ilford, England | 43 |
| Harringay, England | 42 |
| Rotherham, England | 42 |
| Hounslow, England | 40 |
| Liverpool, England | 38 |
| Newport, Wales | 37 |
| Plymouth, England | 33 |
| Sheffield, England | 33 |
| Oldbury, England | 33 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah
(@sarahwilson85) reported
@SkyHelpTeam Broadband has been down the whole day, service status checker says no known issues in area, but I know there is one (Chester-le-Street). Can you please advise when this will be fixed, as we work from home and having internet access is essential.
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Martin 🇺🇦 🇬🇧
(@onstagefool) reported
@SkyHelpTeam No....you won't help because I don't use the supplied hub, I use my own.
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Iain Murray
(@iain_murray) reported
Fuming! @SkyHelpTeam Can't add free @paramountplus free because you have created 2 Sky ID's with my old and new addresses intertwined. 19 Years Platinum Customer, all services, SkyQ + 4Boxes - but you can't separate ID's and can't get P+ as a result!
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HarrisonLHewitt
(@HarrisonLHewit1) reported
@SkyHelpTeam when are you going to fix all the internet issues? GU35 area affected as well as multiple counties and regions to the U.K. Wi-Fi says connected but no internet 🙄
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Laura Peveller
(@LauraPev) reported
@SkyHelpTeam Hello, my Sky wifi has been down since last night, please can someone help sort this?
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Sarah Morton
(@sarahkmorton) reported
@SkyHelpTeam The website says there's an outage in the area, any information on when this is likely to be fixed?
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Ben
(@benji_573) reported
@SkyHelpTeam is there an estimated time of when this outage in Chester le Street will be fixed as this has been going on all day now.
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Arif Shamim
(@ashamim123) reported
This is the 12th day without internet and this is Greater London. Though @SkyUK has just started giving us updates, the problem is not yet fixed. @OpenreachHelp asks me to contact Sky and unfortunately Sky is clueless. I work from home and I desperately need internet. Pls fix it
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Darren Major
(@42Dazza) reported
@SkyHelpTeam Just can't get into the app I had the same issue with discovery+ and when I phoned sky last night all they said was sorry can't help try again
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BoxingTalk
(@BoxingTalk18) reported
@EverythingBoxi2 I’ve not moved point. You’re using showcase numbers which dont even require a SkySports subscription as a metric to measure his drawing power. He’s flopped every time on PPV & had to go to Wales to fight Williams. Benn has never done PPV. This fight should be part of subscription
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Amy Partridge
(@amylouisepart) reported
@SkyHelpTeam I am having difficulty paying my bill and have been cut off but trying to ring to set up payment plan and I get an automated response saying if I can pay now then call again later. Can anyone help?
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Lynsey Carr
(@CarrLynsey) reported
@SkyHelpTeam @Idolovemovies Can someone help!!!!??? Trying to work from home and my broadband has been down all day… no update or communication from @SkyUK at all!!!
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Ross Hardie
(@RossHardie82) reported
@SkyHelpTeam Broadband download speed down at 3mb, tested independently & other speed tests show this. Sky online check in states normal speeds should be restored in 7 days. So until then I've to live with sub service levels of internet. Great in summer holidays! DD8 2UP Postcode
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Ben Nightingale
(@BenENightingale) reported
@SkyHelpTeam Thanks Louise. I appreciate you taking the time, but I’d really just like to know when I can expect internet service to be provided by my internet service provider and ASAP is an open-ended answer. Do I need to find a temporary replacement provider until this issue is resolved?
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Tom
(@1882Tom) reported
@bloor1969 @hullkrofficial @SkySports It was never going to stop on a Sunday IMO…