Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 741
Birmingham, England 233
Glasgow, Scotland 155
Manchester, England 147
Southwark, England 141
Hackney, England 139
Dublin, Leinster 138
Hammersmith, England 101
Blackburn, England 83
Croydon, England 80
Bristol, England 66
Cardiff, Wales 62
Batley, England 59
City of Westminster, England 59
Halifax, England 57
Derby, England 54
Ilford, England 54
Harringay, England 48
Reading, England 47
Hounslow, England 47
Leeds, England 45
Edinburgh, Scotland 44
City of London, England 43
Southampton, England 42
Newport, Wales 37
Sheffield, England 35
Liverpool, England 34
Plymouth, England 33
Rotherham, England 32
Bedford, England 31

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • TakomaBrockston Tom Dickson (@TakomaBrockston) reported

    @SkyHelpTeam This is very disappointing and was not something I was ever made previously aware of. Is there anything you can do to help?

  • HellenaHandcart HelenaHandcart (@HellenaHandcart) reported

    @SkyHelpTeam So your support "options" consist of waiting in line for an unspecified period of time on the off chance that you get through to an undermanned service?

  • AdKido44 AdKido44 (@AdKido44) reported

    @SkySports I don't hear Dermot Gallagher saying this about all the penalties WBA should have had, or shouldnt have been given against them or about goals WBA have conceded that should never have been given.

  • sdb1979 Steve (@sdb1979) reported

    Well @SkyUK Broadband down again... After over 15 years with Sky in one form or another it's becoming more apparent that its time to leave 😢 Decent BB service that is happy for you to use your own router/modem? Go.... #broadband #InternetShutdown #RubbishService

  • MelissaBaileyy 𝑀𝑒𝓁𝒾𝓈𝓈𝒶 🌻 (@MelissaBaileyy) reported

    @SkyHelpTeam Thanks, still not working no one answering phone line

  • Xander_LUFC Xander (@Xander_LUFC) reported

    @McClumsy84 @SkySports Horrible fan base

  • sdb1979 Steve (@sdb1979) reported

    @SkyHelpTeam Done that, you say there's no problem (like you always do) yet other sites like down detector (@DowndetectorUK ) say the opposite. Your service is bad and you know it 😢

  • lornabrown1987 ❤️️lorna❤️️ (@lornabrown1987) reported

    @SkyHelpTeam It just says we have detected a problem with your setup. But my setup has been the same since it was installed by one of your engineers. I just don’t think it’s fair given the current pandemic and 4 of my children are trying to do their schooling at home.

  • carys_leah Carys Leah (@carys_leah) reported

    @SkyHelpTeam Hi my wifi is totally down, I’ve connected to the sky hub and it says the Broadband is disconnected despite the hub working

  • alcedohalycon Richard Cliffe (@alcedohalycon) reported

    @SkyHelpTeam I’m working from home in Hove/Brighton. Internet connection continually keeps dropping. Is there a problem in #Brighton #Hove ? This is really annoying !!!!

  • Beansweet Janine Sweet (@Beansweet) reported

    @SkyHelpTeam I've already done all that. No resolution.

  • ThingsMyGirlfr3 ThingsMyGirlfriendSays (@ThingsMyGirlfr3) reported

    @SkyHelpTeam I've already been down that route and have spent in total over seven hours on phone calls with your agents. It's completely ridiculous and I'd like to raise a formal complaint.

  • sutarettodeen DeanoStar (@sutarettodeen) reported

    @SkyHelpTeam joined sky in December. After multiple calls broadband and TV still not working. And almost impossible to get through to. Waste of time and money

  • nobygdyl NoBigDeal (@nobygdyl) reported

    @LastWordOnSpurs @SkySports Yeah, he's really good player, but 35 millions for championship player is too much. We should get Bogle instead. Sheffield will go down and his price will be around 20 millions if not less then that.

  • purplekelly Kelly Dudley (@purplekelly) reported

    @SkyHelpTeam my internet keeps going down. Works for two minutes then down for an hour. I've restarted it and reset all to no avail. Two of us working from home. Please help.

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