Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 574
Hammersmith, England 173
Glasgow, Scotland 166
Hackney, England 132
Birmingham, England 125
Dublin, Leinster 103
Southwark, England 101
Manchester, England 82
Blackburn, England 77
Halifax, England 72
Batley, England 66
Croydon, England 62
Ilkeston, England 46
Cardiff, Wales 40
Harringay, England 38
Edinburgh, Scotland 36
City of Westminster, England 35
Nottingham, England 35
Newcastle upon Tyne, England 33
Prestonpans, Scotland 32
Hounslow, England 30
Reading, England 30
Enfield Town, England 29
Bristol, England 29
Peterborough, England 29
Oldbury, England 24
Brentford, England 23
Derby, England 22
Portsmouth, England 22
Crawley, England 22

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • PaddyJBrown Patrick brown (@PaddyJBrown) reported

    Anyone else have issues with their sky q box and Netflix? The sound drops out for about 3-4 seconds every 10-15 minutes. Doesn’t happen when watching Netflix on any other device @SkyHelpTeam

  • Enanmix Someone (@Enanmix) reported

    @nataliesawyer @SkyHelpTeam Broadband also not working properly and as for mobile signal non existent on Sunday

  • quackityo_ 🤌🏽 (@quackityo_) reported

    @SkyUK hi my router is not working. There’s no wifi. The only light on my sky q hub is a red light for power. Have tried resetting and it’s not working . Please help

  • KindnessGifts Haus Of Kindness (@KindnessGifts) reported

    @SkyHelpTeam I have had bad health issue this year and having to go to hospital for MRI scans regarding my brain and yet sky have not showing great customer service skills. Even this year when I renewed my contract sky were charging 5 pound extra and which I had to call/dispute

  • lambert_ellis John Ellis Painting & Decorating (@lambert_ellis) reported

    Right time to call Sky and cancel this bs, taken over by wannabe fancammers who make@stupid comments just for a bit of exposure! @FancamsOutOfUTD @SkySports

  • purplepenguin81 Kelly 🐧🤘🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@purplepenguin81) reported from Romford, England

    @leonagraham @thesturge @SkyHelpTeam are just as bad. Randomly throughout the day cuts off my meetings online and TV but app says all is OK. Trying to blame the customer and not take responsibility for their shoddy service.

  • Power_Ranger91 ste (@Power_Ranger91) reported

    @SkyHelpTeam No problem will see what offers Virgin have thanks

  • briavelsjon Jon Pitts (@briavelsjon) reported

    @SkySports And yet rugby's Premiership Final had to cancel tickets after being restricted to 10,000 in an 82,000 capacity open-air stadium.

  • paulahudsonph paula hudson (@paulahudsonph) reported

    @SkyHelpTeam on hold for 25 and 30 mins respectively trying to cancel my subscription after 19yr … yes that’s right 19 yrs customer Little did I know that I can’t cancel even if I try .. because I can’t get to talk to anyone #cancel #nocustomerservice #whoneedsit

  • markoos01 Mark (@markoos01) reported

    I see @SkySports have let go of all their experienced journalists & replaced them with a people they found in the wetherspoons next door. I wouldnt be happy if I was a paying customer. Spend a fortune to listen to people called "Flex" & "Chunkz" speaking about Utd all day

  • KindnessGifts Haus Of Kindness (@KindnessGifts) reported

    @SkyHelpTeam I have been calling sky for the past few weeks regarding a refund and noone seems to want to help. Since last year 2020 I didn't have sky TV until May 2021. I'm been told I cannot get a refund because it was communal satellite, yet we had a balcony which sky could

  • CNorthPie CNorth 🍒🤍 (@CNorthPie) reported

    @SkyHelpTeam I want to cancel my subscription, can you please tell me what date I can do this from? My current offer expires in August.

  • pavlinagn Pavℓιna Nιkoℓova (@pavlinagn) reported

    @SkyHelpTeam my boyfriend has had no internet connection for over a month now and has had countless sky and open reach engineers out who have done nothing to help. And now every time he tries to schedule another engineer they never showing up. This is absolutely ridiculous...

  • paulahudsonph paula hudson (@paulahudsonph) reported

    @SkyHelpTeam No message prior to disconnect. I need to give 31 days notice apparently ! Very difficult if I can’t contact anyone. I’ve tried message . Just initial reply asking if I’m an existing customer then nothing ?

  • christian_p_83 Christian Pearson (@christian_p_83) reported

    @nataliesawyer @SkyHelpTeam Had the same problems for months on main box and mini box, and resetting the boxes doesn't do anything. Rather annoying, especially during the footy

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