Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 738
Birmingham, England 233
Glasgow, Scotland 155
Manchester, England 143
Southwark, England 140
Hackney, England 139
Dublin, Leinster 138
Hammersmith, England 101
Blackburn, England 83
Croydon, England 79
Bristol, England 66
Cardiff, Wales 62
City of Westminster, England 59
Batley, England 58
Halifax, England 55
Ilford, England 54
Derby, England 53
Reading, England 47
Hounslow, England 47
Harringay, England 47
Leeds, England 45
Edinburgh, Scotland 44
City of London, England 43
Southampton, England 42
Newport, Wales 37
Liverpool, England 34
Sheffield, England 34
Plymouth, England 33
Rotherham, England 32
Bedford, England 31

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • anthony_tobin Anthony Tobin (@anthony_tobin) reported

    @Eddy_Beech @skytv @SkyHelpTeam Just had the same problem. Switched off power and waited a couple of minutes. Not at all impressed with this #skyglass so far.

  • sneaker52 sneaker52 (@sneaker52) reported

    @anthony_tobin Only TV in the house too and @SkyHelpTeam just say they’re looking for a fix. I’m not paying for the time it can’t be used.

  • CarelessLabs Careless Coder (@CarelessLabs) reported

    Just setup Sky Glass, the menu is hardwork, only one “user” so recommendations and “playlist” are a bit useless. Currently reading pages and pages of issues on the forums and no official @SkyHelpTeam responses. Searching shows often finds iPlayer shows rather than TV listings 🙁

  • mowglib anthony bariek (@mowglib) reported

    @JusticeJD1 @aernai99 @SkySports No rules were broken, even Mercedes, Toto and Lewis have all accepted this and congratulated Max on his world title, there’s a reason why the appeal still hasn’t been lodged (and won’t be)

  • mowglib anthony bariek (@mowglib) reported

    @JusticeJD1 @aernai99 @SkySports How exactly when no rules were broken?

  • smudgeit123 sophie 👄 (@smudgeit123) reported

    2/2 we only have HD for 5mths free and nearly 1 month of that we haven't been able to download anything on HD ffs.. still no word on a fix its a wk b4 xmas and no update even posted by @SkyHelpTeam..I assume of it was affecting sky broadband it would have been fixed already smh

  • JamesDe26087774 James Dean (@JamesDe26087774) reported

    @SkySports Btw when you lot going to cover all the players dropping clutching their chests having to retire due to heart problems a known side affect of this jabb myocarditis but naw it's just a coincidence couldn't have anything to do with it this happens all the time 👍👍

  • Davedoingideas l'autistique (@Davedoingideas) reported

    @SkyHelpTeam I’m three days in, I’ve done everything tech support has suggested including buying a Wi-Fi booster and it still won’t work. I’m paying good money for something that doesn’t work. What can you do about it?

  • rightbackatya NJS (@rightbackatya) reported

    @SkyHelpTeam Phoned every day since 5th Dec; promised call backs which haven't happened; had a Sky engineer out yesterday and an Openreach engineer today; full complaint made in writing by recorded delivery. You couldn't write it: it's like a saga! Disgusted is an understatement.

  • jedr2020 JEDR2020 (@jedr2020) reported

    @SkyHelpTeam @SkyUK Your broadband is ******* awful. I have to reboot my router daily to get near the poor 30mbps a second you say I should get. I've tried to add Sky Boost to my account tonight and it repeatedly says, you're already a customer, sign in. I am signed in. Junk.

  • louise73519490 louise (@louise73519490) reported

    @SkyHelpTeam download not work, help phone line just cut you off after 10 mins on hold. Shocking considering how much we pay each month…..#skyrefundfordownloadnotworking

  • RosettaTickner ROSETTA TICKNER (@RosettaTickner) reported

    @Benno1uk @SkyUK Exactly so! Currently impossible to download any On Demand content. Gather Sky saying On Demand is a "free service" so no refunds. That's nonsense - On Demand is an intrinsic component of the (very expensive) Sky subscription. Sky must sort this out pronto.

  • johnbar58239157 john barnard (@johnbar58239157) reported

    @PaulCManning @SkyUK @AppleTVPlus It worked fine after a few attempts u need your Apple ID to sign in and add the code that on screen

  • mummycrain Carina Crain (@mummycrain) reported

    @virginmedia we are paying for a service and package that you are not delivering yet you tell us its only a perk - ill stop the monthly payment then and contact trading standards....I'm sure @SkyUK would like our money and deliver the service we pay for 😡

  • GhostHalFinney The Ghost of Hal Finney (@GhostHalFinney) reported

    @Article7nl @MercedesAMGF1 @SkySports Tell me you never been in a lawsuit, without telling me you never been in a lawsuit!

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