Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 738
Birmingham, England 217
Glasgow, Scotland 166
Manchester, England 145
Southwark, England 136
Dublin, Leinster 134
Hackney, England 133
Blackburn, England 92
Hammersmith, England 82
Croydon, England 75
Cardiff, Wales 63
Bristol, England 61
Derby, England 60
City of Westminster, England 59
Batley, England 58
Halifax, England 58
Ilford, England 57
Leeds, England 50
Hounslow, England 49
Harringay, England 47
Edinburgh, Scotland 46
Reading, England 42
City of London, England 41
Southampton, England 39
Newport, Wales 38
Liverpool, England 35
Norwich, England 33
Bedford, England 33
Plymouth, England 32
Sheffield, England 32

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • dean_deanson dean deanson (@dean_deanson) reported

    @eddiehulme @SkyHelpTeam Nice threat there Eddie, but you should probably know that it stopping during peak times has nothing to do with Sky or any CP for that matter, its due to network demand (an Openreach problem) and will therefore follow you to any provider you go to. But good luck!

  • 0gsyy Ameer (@0gsyy) reported

    @xNavsy @SkyUK Mfs across the street never get cut off lmao. Might have to switch

  • mcdnin maaaaaaaaaaatt (@mcdnin) reported

    @SkyHelpTeam So "access to a range of content" but not the full content library on offer - so I'm paying for a limited service? And I'm going to assume that you'll have forced ads into stuff like the Peacock content?

  • TelemiAina Telemi Emmanuel-Aina (@TelemiAina) reported

    @SkyUK Hi, my internet hasn’t been working for an hour? Anything you can do to help??

  • mackbhoy g mack (@mackbhoy) reported

    @SkyHelpTeam hey Sky. I have been trying to subscribe to @paramountplus all day but I'm getting an error. Can you help?

  • F1Smasher F1Smasher (@F1Smasher) reported

    @SkyHelpTeam Yes I am, the problem hasn't been fixed and no response received, following the error report filed. Hopefully you can provide an update on the thread?

  • eddiehulme eddiehulme (@eddiehulme) reported

    @SkyHelpTeam It is working. The annoyance is when it stops working during peak times . This instability will make me rethink what services i pay sky for when contract renewal occurs. In addition. Your diagnostic app gives a false impression of services in the household when broadband down..

  • Eagle_Iain Iain (@Eagle_Iain) reported

    @SkyHelpTeam @ParamountPlusUK it's even worse than I thought. Not even 5.1 sound. What a poor launch. This is 2022 you realise?

  • Th4David David Thorpe (@Th4David) reported

    @SkyHelpTeam Sky Q installation yesterday. Engineer checked satellite and got good signal with dish on chimney, but said work had to be done by a 3rd party installer or Sky Special Heights. I’ve rebooked for 2 weeks time, but no confirmation this is for Special Heights team?

  • R3TRO8OY Scott…The Ghost of RETROBOY (@R3TRO8OY) reported

    @SkyHelpTeam I’m having issues trying to access #ParamountPlusUK I almost had it earlier but I didn’t have the correct log in details to hand & it timed out,now I can’t get it due to heavy traffic.Any ideas on what time is best to have another go or can you get me access?

  • JamieHalpin10 Jamie (@JamieHalpin10) reported

    @ChrisCOB_OB They are simply dreadful now. SkySports Fail

  • dean_deanson dean deanson (@dean_deanson) reported

    @sarahlizsalter @SkyHelpTeam How do you know your internet is off then? You pay for one line check per day in the morning so if it goes off after you have to take some ownership of your own house/life/service.

  • bellynel alex berry (@bellynel) reported

    Just emailed @Ofcom about @SkyUK, they have robbed me of over £487 & yet they want another £127 to avoid being cut off, they claim they can’t find payments & then proceed to take the same amount twice then refuse to pay any of it back feels like robbery to me hope @Ofcom can help

  • LBridgen1 Lauren Bridgen (@LBridgen1) reported

    @SkyHelpTeam Jillian, where to start! Apparently @WeAreOpenreach have put a block on the account from the people moving out & nobody seems to know how to cancel this, so we can book our move.

  • mcdnin maaaaaaaaaaatt (@mcdnin) reported

    @SkyHelpTeam Again, there's the issue that this was at no point communicated ahead of launch - the only thing you advised is it would be included for Sky Cinema customers. This would considered false advertising.

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