Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 712 |
| Birmingham, England | 222 |
| Glasgow, Scotland | 153 |
| Southwark, England | 140 |
| Manchester, England | 139 |
| Dublin, Leinster | 134 |
| Hackney, England | 133 |
| Hammersmith, England | 104 |
| Blackburn, England | 80 |
| Croydon, England | 79 |
| Bristol, England | 65 |
| Cardiff, Wales | 62 |
| Batley, England | 58 |
| Derby, England | 54 |
| Halifax, England | 54 |
| Ilford, England | 52 |
| City of Westminster, England | 50 |
| Hounslow, England | 47 |
| Harringay, England | 47 |
| Leeds, England | 45 |
| Reading, England | 45 |
| Edinburgh, Scotland | 45 |
| Southampton, England | 44 |
| City of London, England | 43 |
| Newport, Wales | 37 |
| Liverpool, England | 35 |
| Sheffield, England | 34 |
| Plymouth, England | 33 |
| Rotherham, England | 33 |
| Bedford, England | 31 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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ALUN
(@taffinator) reported
@SkyHelpTeam No, found out from FB that BT has gone down in my area. 🤷🏻. All 4 LED’s look like they are on but that’s something to do with my iPhone camera probably lighting them up with the IR sensor.
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ilmapgaming
(@ilmapgaming) reported
@LAWestonPlays @SkyUK Your internet still sucks
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Paul Smith
(@ZiggyAntPuff) reported
@SkySportsNews @SkySports stop going on about the #paulpogba transfer to Juventus. No one is bothered. Even #ManchesterUnited fans don't give a ****...
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Figlio di Hugo
(@sonofshug) reported
Here @SkyUK @SkyHelpTeam , I dealt with one of your call centre guys down in Wales called Kuchi today. Guy was a legend. Went over and above to sort me out and save me money even though I’m sure I was a massive pain in his arse. Recognise this legend please.
-
Mateusz
(@Mateusz07269880) reported
@SkyHelpTeam Hello. My subscription is almost complete (it's been 19 months). I'm moving out of the UK in a month. I would like to cancel the service and return the accessories. how can i do this? Is there any way to cancel that via email?
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Daniel Matthews
(@imDANtastic) reported
@SkyHelpTeam Hi Emma, please re-read my complaint… I have completed the test and am being mistakingly told that everything is ok. Drops happen every half an hour or so and same for neighbours, judging by recent tweets this is an issue for others. How do I book an engineer on light of this?
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Daniel Matthews
(@imDANtastic) reported
@SkyHelpTeam Hi - internet keeps dropping out, same issue for neighbours. Line test indicates that area and line is ok but can sure that this is NOT the case. No way to escalate via your online portal because of this. Please advise as there is no way to report this.
-
KCW
(@pablocursi) reported
@SkyHelpTeam Having chronic sky q issues - resetting some or all boxes most days. absolutely no use - what’s going on? many many similar issues from others I see
-
Raene Johnson
(@RaeneJohnson) reported
@SkyHelpTeam It looks like it’s going to open and then the screen just stays black with the sound of the programme that I’m watching on tv channels behind it - it’s just never loads open
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Suze
(@suzeywoozy) reported
@SkyHelpTeam Sadly where I live I cannot get Sky Q , I don’t get signal. Ah it’s ok Tony , worse things in life happening than me not getting to watch cricket , it’s all good 👍🏼
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Sharon Moran
(@MoranRizzey) reported
@SkyHelpTeam @WeAreOpenreach So why is everyone in my area suffering the same issue, this may not be something you're aware of but I'm positive there is a bigger issue, who needs to look into this other than you?
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Matt reilly
(@mattyrei1878) reported
@usandthem1982 @si_o_Quee @SkySports Yeah… not quite as bad as that ladyboy firmino!
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RFC
(@RFC1871Bob) reported
@Benny94699202 @SkySports You do know that you're looking a bit stupid here don't you?
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Sarah Harte
(@sarahharte321) reported
@SkyUK issues in OL1? I’ve only been a customer for about a week and it’s already not working.
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marie henderson
(@Minimaz1980) reported
@SkyHelpTeam can you please confirm if there any issues with mobile signal in AB51 area? I've had emergency calls only all day showing