Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 708 |
| Birmingham, England | 222 |
| Glasgow, Scotland | 152 |
| Southwark, England | 141 |
| Manchester, England | 137 |
| Hackney, England | 134 |
| Dublin, Leinster | 132 |
| Hammersmith, England | 112 |
| Blackburn, England | 81 |
| Croydon, England | 79 |
| Bristol, England | 65 |
| Batley, England | 61 |
| Cardiff, Wales | 60 |
| Derby, England | 54 |
| Ilford, England | 54 |
| Halifax, England | 53 |
| City of Westminster, England | 49 |
| Harringay, England | 48 |
| Hounslow, England | 47 |
| Edinburgh, Scotland | 45 |
| Leeds, England | 44 |
| Reading, England | 44 |
| Southampton, England | 44 |
| City of London, England | 43 |
| Newport, Wales | 37 |
| Liverpool, England | 35 |
| Sheffield, England | 34 |
| Rotherham, England | 33 |
| Plymouth, England | 32 |
| Bedford, England | 31 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Ali Speight
(@ALSP8) reported
@nwater_care @SkyHelpTeam Thanks - I've also tweeted BT as I feel that's the cause of our internet going down. Sky sending an engineer
-
Bond, James ***** Bond
(@BondPhuck) reported
Sky broadband is a joke. @SkyHelpTeam how the hell is offering me the exact same package a new customer would get good enough to keep me as a customer? Switching to plusnet. Shorter contracts and faster speeds for the same exact price.
-
Michael Curtis
(@bazcurtis) reported
from
Royston, England
@SkyHelpTeam our broadband has gone down twice in the last two hours. Do you have issues in Buntingford?
-
Owen Dirkshift
(@OwenDirkshift) reported
@virginmedia @SkyHelpTeam Hi Virgin Media. I've been trying to get through on the phone for hours now! All I want to do is cancel my mother's account, but your not picking up. How do I get this happened please?
-
Michael Williams
(@willowtuits) reported
@SkyHelpTeam Yes we have just finished our 4th hour on the phone, 3 of your operatives have been amazing to be fair. The issue is with Openreach, but still we are new customers about to go for 8 days without broadband or landline phone
-
Steffi 🦄
(@steffimoore15) reported
@SkyHelpTeam What is happening with the wi-fi lately - We have spent nearly 2 hours on phone previously before being cut off , we have an extender & the wi-fi is STILL not working!! What is going on?
-
JamesTHFC
(@JamesTHFC2) reported
@SkyHelpTeam Hi I’m experiencing unbelievably slow download speeds on sky broadband, my game I’m trying to download is 40GB and it’s saying this will take 50 hours +, I’ve tried restarting the router it’s not helped
-
Richard Emes
(@geordiegadgee) reported
from
Standon, England
@SkyHelpTeam Broadband in SG11 on and off all day. Any problems in this area?
-
Gregor Polson
(@GregorPolson) reported
@SkyHelpTeam We’ve done all that. I think it’s the line to the house that’s not working. There’s lots of people with no internet
-
Adam Moody
(@AdamMoody4) reported
@SkyUK waited 1hr on hold to be cut off as soon as I got connected with no call back. 1 hr wait everytime I call. Considering the money I pay for your services every month where's your customer service? Upgraded my broadband for a quicker version. Just as slow but more expensive.
-
Blackdynamite555
(@KingKnave) reported
@SkySports This is a bad take. Two different sports. Lighter gloves in the UFC increase the odds of getting caught/knocked out making less room for error. Additionally, Conor does not fight as defensively as Floyd. Demetrious Johnson would be a better comparison in regards to fighting style
-
Jake
(@jakesoden) reported
@SkyHelpTeam yet again have email/text/app telling me broadband is switching to a new supplier. I have not initiated this. Second time in around 2 weeks. I’m currently on hold to try and sort this out when it’s not a problem I should be having to deal with. Please sort it out.
-
Lyndsey Shurba
(@lyndz28) reported
@SkyHelpTeam Hi. I spoke to someone at sky who said there was a fault on the line so an engineer is booked for tomorrow. Well the internet light has just come on and the WiFi has started working. Maybe it just needed time to finish setting up. Do you think I should cancel the engineer?
-
Sam Davies
(@samDavi344379) reported
@EazyNrg @SkySports @MatchroomBoxing You have never give up in your profile and your advice is to give up??
-
Emmy
(@EmaLem30) reported
@SkyHelpTeam please could someone contact me, I have tried 4x to ring without joy and cannot find any help online. Its regarding an engineers app tomorrow and no package has arrived yet