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Sky

Sky Outage Map

The map below depicts the most recent cities worldwide where Sky users have reported problems and outages. If you are having an issue with Sky, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 519
Bedford, England 22
Birmingham, England 170
Norwich, England 12
Hammersmith, England 73
Dudley, England 4
Dublin, Leinster 88
Bristol, England 42
Wandsworth, England 13
Glasgow, Scotland 112
Blackburn, England 86
Harrow, England 5
Oldbury, England 28
Havant, England 1
Southwark, England 75
Littlehampton, England 6
Wembley, England 12
Canterbury, England 3
Walsall, England 11
Newham, England 16
Saint Neots, England 2
Ipswich, England 4
Ilford, England 19
Basingstoke, England 10
Plymouth, England 13
Batley, England 47
Halifax, England 35
Liverpool, England 22
Caerphilly, Wales 3
Wickford, England 4
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • kumargs44
    kumar gunasekaran (@kumargs44) reported

    @SkyHelpTeam the same issue started the morning at 8.30am on wards. not sure why its happen only in the daytime? I tried to call customer care says need to wait for one hour to answer my call.

  • theholloways
    Richard Holloway (@theholloways) reported

    @jamesmckee2 @SkyHelpTeam @SkyHelpTeam I have the same issue. Look at other reports on downdetector. DNS issues? I cannot access my email on your broadband but can on 4g. Many people are reporting sky as being common denominator.

  • nikkihornett
    Nikki Hornett (@nikkihornett) reported

    @SkyHelpTeam hi I have the same problem as many others cannot connect to work network via VPN getting ‘unsuccessful domain name resolution’ what is eta for this to be fixed ?

  • Jamesy_boy
    James (@Jamesy_boy) reported from Sheffield, England

    @wizbongre @SkyHelpTeam Yup. Same here starting to have non sky issues on my mobile as well. Might be a DNS U.K. issue ?

  • dan_gray87
    dan gray (@dan_gray87) reported

    @SkyHelpTeam seems like there is a nationwide issue connecting to vpns via the sky network, can this be looked into as unable to log on.

  • johnwedelman
    John W Edelman (@johnwedelman) reported

    @SkyUK @firstdirect taking a lot of flak for a problem with your service.

  • murrayelliot
    Murray (@murrayelliot) reported

    Routing problems this morning from @SkyUK users being unable to access @Jisc .ac.uk networks

  • Pugwall83
    Samuel Stirling (@Pugwall83) reported

    @SkyHelpTeam Hi, it seems I have an issue accessing my banking apps and online banking websites on my WiFi. Mobile Data with @O2 is working fine. Any issues?

  • shandyman68
    Devon Red (@shandyman68) reported

    @SkyHelpTeam There is a DNS lookup problem affecting sky. Hopefully somebody is working on this as I can't connect to work atm!

  • OnlyStringy
    Stringy (@OnlyStringy) reported

    @SkyHelpTeam I’d rather be able to access the internet from where I am, thanks. Any chance of sorting the DNS server issues please so I can get some work done?

  • jamesmckee2
    J.A McKee (@jamesmckee2) reported

    @theholloways @SkyHelpTeam I’ve had to tether device to phone (which isn’t on sky network) and able to access email etc. Sky def seems to be common denominator.

  • CorvidAdvocate
    Corvida (@CorvidAdvocate) reported

    @SkyHelpTeam Any estimate on how long the UK DNS issue will take to fix. Working from home is pretty much impossible today?

  • wizbongre
    Gareth Ryan (@wizbongre) reported

    @SkyHelpTeam Hi, broadband seems to be kaput this morning - a quick search points to lots of other customers with apparent Sky DNS issues. Any news? Your broadband checker suggests "no issues" however...

  • mr_oco
    Martin (@mr_oco) reported

    @SkyHelpTeam Hi there. Are you having issues with your DNS servers again? I can't access my internet banking on WiFi but I can using my non sky backup connection on the same device.

  • AbsoluteChelsea
    Absolute Chelsea (@AbsoluteChelsea) reported

    Romelu Lukaku: "It'd mean the world to me [to become a #Chelsea legend]. I said I wanted to do this as a child & now I'm here, I'm going to the training ground every day with the same determination to help my team win games. That's the only thing that matters." [via @SkySports]

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