Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 683 |
| Glasgow, Scotland | 212 |
| Hammersmith, England | 194 |
| Birmingham, England | 186 |
| Hackney, England | 174 |
| Dublin, Leinster | 117 |
| Southwark, England | 114 |
| Manchester, England | 103 |
| Blackburn, England | 97 |
| Halifax, England | 82 |
| Batley, England | 78 |
| Croydon, England | 71 |
| Cardiff, Wales | 53 |
| Hounslow, England | 47 |
| Ilkeston, England | 45 |
| Edinburgh, Scotland | 40 |
| City of Westminster, England | 39 |
| Reading, England | 39 |
| Oldbury, England | 39 |
| Enfield Town, England | 38 |
| Derby, England | 37 |
| Harringay, England | 36 |
| Newcastle upon Tyne, England | 34 |
| Peterborough, England | 33 |
| Nottingham, England | 33 |
| Bristol, England | 30 |
| Liverpool, England | 29 |
| Portsmouth, England | 28 |
| Newham, England | 24 |
| Bradford, England | 23 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Jenna W
(@boodleoodlesjw) reported
@SkyHelpTeam No, but it never does.
-
Paul
(@Paul_H1982) reported
I would love to sit in a pub and play on my phone like other people seem to but unfortunately Southampton is another city where @SkyHelpTeam network just doesn’t work . What a truly awful mobile network
-
Spartan Roy
(@TheDroyver) reported
@SkySports Genuinely up there with one of the worst games I’ve ever watched so far. Awful standard.
-
John Millington 🅙
(@JPM9685) reported
from
Ashton-under-Lyne, England
@SkyHelpTeam every Friday evening without fail My sky@ mini box won’t let me watch anything without constantly freezing / lagging
-
Jenna W
(@boodleoodlesjw) reported
@SkyHelpTeam Yes. I’ve now had weeks of it going off for hours at a time. Line tears just say there’s no connection. I pay a LOT of money for broadband and Sky glass and the service is getting worse and worse
-
kiki is doing this again🌛✨
(@SlTTINGPRETTY) reported
@Charlie_Lou88 @SkyHelpTeam I searched to see if anyone else was having this issue! It's not even a gruesome episode like a Halloween special! 🤨
-
Nolan
(@ALNolan88) reported
@SkyHelpTeam Well part of the terms is that if we don't get the service provided on the contract we get a refund for the amount of time we've had the issue. Surley you can log a job with the team if you DM me and I give you the account number. I'm being put in a queue for 30mins, again!
-
Simon Devlin
(@devils50) reported
@SkyHelpTeam “As instructed”! You asked me to DM. God i forgot how hard it was dealing with Sky. Worst customer service going
-
David Preston
(@Crazy_DavidP) reported
@chengun6 @tomradley @SkySports Yeah, but what do rules matter, Another crap Championship referee
-
Carl Bates
(@CarlBates4539) reported
@SkyHelpTeam Still no broadband after about 6 hours outage, I have sky glass so everything is streamed, and I won't be happy if I can't watch the football tonight.
-
Martinelli
(@hussle_lowkey) reported
Just watched a video with Sean Dyche in it on skysports and they were discussing possible relegation candidates for this season & I know it’s random cos he don’t manage them anymore but, I hope I never see Burnley in the Prem ever again. The evil they did while here was enough.
-
Charles Mason
(@masonherd) reported
@SkyHelpTeam our internet has been down since 18:39 (Bentham Exchange, LA6). The connection from the router to the exchange is up as we are seeing UP/Down speed but we are not getting any IP from the Sky network. Can an engineer please look into the issue?
-
TillyT
(@TillyT17) reported
@SandieAldridge @SkyHelpTeam I have also just had the most APPALLING customer service from Sky - when I asked the poor girl who was doing her best to solve a ridiculous problem, to speak to a manager, she came back 5 mins later and told me that managers and supervisors don’t speak to customers! Disgraceful
-
Jujube
(@juliagoolia1982) reported
@SkyHelpTeam @docwharton "Service support". That's a laugh
-
scott wojcik
(@scott_2018) reported
@SkyUK Sky broadband is just utter rubbish well the FTTP side of things. How can FTTC with a copper line be better than SKY FTTP. I ring up tell them my problem oh everything looks okay. I'm done with this rubbish