Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 691 |
| Birmingham, England | 221 |
| Dublin, Leinster | 144 |
| Glasgow, Scotland | 140 |
| Southwark, England | 137 |
| Hackney, England | 131 |
| Manchester, England | 129 |
| Hammersmith, England | 120 |
| Croydon, England | 80 |
| Blackburn, England | 77 |
| Bristol, England | 68 |
| Batley, England | 68 |
| Cardiff, Wales | 66 |
| Halifax, England | 55 |
| Derby, England | 53 |
| Ilford, England | 52 |
| City of Westminster, England | 48 |
| Reading, England | 45 |
| Southampton, England | 45 |
| Edinburgh, Scotland | 45 |
| Harringay, England | 44 |
| Leeds, England | 43 |
| Hounslow, England | 41 |
| City of London, England | 40 |
| Newport, Wales | 38 |
| Rotherham, England | 36 |
| Sheffield, England | 34 |
| Liverpool, England | 34 |
| Plymouth, England | 33 |
| Luton, England | 30 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Alfie
(@AlfieMac91) reported
@SkyHelpTeam I called them today and they haven’t offered any help. I’m in the same position today as I was when I raised the issue of a faulty router on Friday
-
alfie wilmshurst
(@alfie48w) reported
@SkySports @talkSPORTDrive ,we are hearing a lot about abuse to Bame players online,of course it’s wrong,never here of abuse of white players,does this not happen or is it not news worthy,abuse is a terrible thing and shouldn’t happen to anyone no matter what you’re what colour
-
Mike Breeze
(@Breeze_1966) reported
@SkyHelpTeam , I’m fed up of going round in circles trying to resolve WiFi issues . Your website is great at avoiding a fault report please tell me how to get help without going round the website never ending loop
-
Andy Roberts
(@MrRPrepPE) reported
@SkyHelpTeam we are having problems with our sky q remote. The back button is working intermittently. Please can you help
-
KidHandsome
(@kidhands0me) reported
@SkyHelpTeam hi had abysmal broadband service recently and was never upgraded to superfast despite paying for it. Still have tv package but want to take my custom elsewhere. If I do, Can I keep my (and my wife’s linked) sky email account?
-
Wilson_is_God_69
(@Patryk03234484) reported
@SkySports Hope diver Neymar doesn't play. He has such a bad mentality. Hate watching him play.
-
Casey 🦦
(@CaseySedgwick) reported
@SkyHelpTeam we keep getting the ‘because of a technical issue’ error message on our sky Q box... can’t watch anything on demand, no recordings etc - help!
-
Paul Mcgurran
(@PaulMcgurran1) reported
@SkyHelpTeam why has the phone lines been redirected to online support? I need to speak to someone regards an installation and we're constantly getting told to go online and hung up on. I would be grateful if you had a Scottish/Glasgow installations number i could call.
-
Sam
(@samcodd96) reported
@SkySports Just scarily good and has been for so long. Still doesn’t get enough credit and the way England fans treat him is a joke
-
Alfie
(@AlfieMac91) reported
@SkyHelpTeam Called again spoke to Kevin; an asset to your team. Found a solution rather than a problem, Worked everything out and has upgraded me to sky boost with a new router being delivered tomorrow. A massive contrast to the numerous other call takers i spoke to. Good work Kevin 👍
-
RUMZ79
(@RumzL) reported
@AnfieldWatch @SkySports @kickitout These ***** are not LFC fans, they are keyboard ****** warriors. They would never say it to your face!!
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Mike Strutt
(@MJ_Strutters) reported
Seems to be that time again for my quarterly issue where my @skytv Q box cuts out and I can't get the service I'm paying for. Only about the 4th or 5th time it's happened since I got it... Not great service is it really @SkyHelpTeam
-
🦍
(@physcomantis_) reported
@rioliver @SkyHelpTeam Did you get that issue fixed ? Having the same today 🥵
-
Stephanie Scicluna
(@StephanieScicl3) reported
@virginmedia I have just spoken to someone at virgin media for over an hour. Apparently the works manager is sending the letter to me by end of day tomorrow. The customer service person is also going to call me before 4pm tomorrow. If none of this happens I will go to @SkyUK instead
-
Miss S
(@Buster87_5) reported
@SkyHelpTeam I didn’t book it. Customer service did over the phone. The tv engineer came into my home in July 2020 - he said he couldn’t help and had been sent by mistake. I called again yesterday and was told a broadband engineer still can’t be booked.