Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 685 |
| Glasgow, Scotland | 198 |
| Hammersmith, England | 195 |
| Hackney, England | 174 |
| Birmingham, England | 162 |
| Southwark, England | 122 |
| Blackburn, England | 98 |
| Dublin, Leinster | 97 |
| Manchester, England | 93 |
| Halifax, England | 81 |
| Croydon, England | 80 |
| Batley, England | 75 |
| Ilkeston, England | 47 |
| Cardiff, Wales | 47 |
| Hounslow, England | 45 |
| Harringay, England | 43 |
| Edinburgh, Scotland | 43 |
| Bristol, England | 41 |
| City of Westminster, England | 41 |
| Newcastle upon Tyne, England | 37 |
| Nottingham, England | 37 |
| Reading, England | 37 |
| Enfield Town, England | 34 |
| Portsmouth, England | 33 |
| Prestonpans, Scotland | 32 |
| Brentford, England | 29 |
| Oldbury, England | 29 |
| Peterborough, England | 29 |
| Newham, England | 27 |
| Liverpool, England | 26 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Keith Meakins
(@Weylands) reported
@SkyHelpTeam what is happening with the Sky NFL channel, it’s pixelating every 10-15 seconds , please sort it out otherwise I might as well cancel the sports package as it’s the NFL that is the main reason I have it .
-
ThatProgrammer
(@ThatProgrammer) reported
@ExpandElysium_J @SkyUK I suppose it depends which agent you get. Or maybe it’s just that I’m still within my right to cancel period.
-
Darryl
(@Darryl43293133) reported
@SkyHelpTeam Hi Michelle, no problems will keep checking and when fixed I will confirm either what needs to be paid to me or how late my bill will be paid. Will keep you informed as an when I can.
-
Edward
(@eddietheaker) reported
from
Garboldisham, England
@SkyHelpTeam It has just come back on in the last half hour, but was off for over 24 hours. Some of the tips you came up with are just not practical in the area where we live, your company needs to review its support for its customers in rural & isolated locations.
-
LisaCurrie
(@LisaMaria91) reported
@SkyHelpTeam @iwantbetterdays Not working in FK5 either
-
V
(@Realitysx) reported
@SkyUK speaking to one of your advisors now. Asked why a new customer deal can’t be applied for a 17 year loyal customer.. her response “they are a new customer” goes against your advertising then doesn’t it
-
Karan Maibam
(@karanmaibam) reported
@SkySports @GNev2 Poor Carragher😜
-
richard emberton
(@EmbertonRichard) reported
@SkyUK well what can I say upgrade today not the best of prices I thought as definitely nothing in loyalty but hey ho then go online and see my future bills 😡 wow definitely ripped and scammed with those new figures as cancel in the morning
-
Pete
(@Peternbrewer) reported
@SkyHelpTeam hi I am in the Lake District and have not had a phone signal for days - can you help?
-
NewlandsChemistry
(@NGSChemistry1) reported
@SkyHelpTeam my broadband has been absolutely terrible the last few weeks. Seriously considering cancelling and going with someone else. It’s unreliable and in this day and age it’s unacceptable.
-
Jamil
(@AFCJamil) reported
@SkyHelpTeam why has my internet been going on and off for the last week for no reason ??? Fix this please
-
CryptoKween 🧲
(@kween_crypto) reported
@SkyHelpTeam I’m trying to cancel my account.
-
ThatProgrammer
(@ThatProgrammer) reported
Had a very pleasant call with a support agent from @SkyUK. Unlike Virgin, they actuality go above and beyond to try resolve your issue and don’t just use a script and try to find a reason to blame the customer.
-
Catherine Johnston
(@iwantbetterdays) reported
@SkyHelpTeam is there a problem in the EH51 area - nothing seems to be working at the moment
-
Niall B
(@Berminn27) reported
@SkySports @GNev2 I thought you were going to hop out of the gantry Gary and run all the way down to the away support pulling your shirt and kissing your chest!