Sky Outage Map
The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Sky users affected:
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| London, England | 564 |
| Birmingham, England | 179 |
| Glasgow, Scotland | 124 |
| Hackney, England | 102 |
| Dublin, Leinster | 101 |
| Southwark, England | 90 |
| Blackburn, England | 89 |
| Manchester, England | 82 |
| Croydon, England | 58 |
| Hammersmith, England | 47 |
| City of Westminster, England | 44 |
| Halifax, England | 42 |
| Bristol, England | 42 |
| Cardiff, Wales | 41 |
| Derby, England | 40 |
| Batley, England | 40 |
| Ilford, England | 38 |
| Edinburgh, Scotland | 37 |
| Hounslow, England | 34 |
| Reading, England | 28 |
| Harringay, England | 28 |
| City of London, England | 25 |
| Oldbury, England | 24 |
| Bedford, England | 22 |
| Leeds, England | 21 |
| Newport, Wales | 21 |
| Liverpool, England | 20 |
| Southampton, England | 20 |
| Newcastle upon Tyne, England | 20 |
| Rochdale, England | 20 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Brendan Fatchett
(@bfatchett) reported
from
Horbury, England
@the_boy_ayres @WBA @SkySports Yep. It’s so infuriating when you’ve made weekend plans around games. Plus Harry is at school and getting down to Watford on a Friday evening and back is virtually impossible 😡😡
-
Official Puge
(@OfficialPuge) reported
@Neil_JD @SkyUK they tell you that if you want to replace your router . that they had to charge you for it ... its useless after i cancel with them . and they dont want it back . im only renting the box from you
-
WingnutUK
(@UK_Wingnut) reported
@SkyHelpTeam of you continue to throttle my internet speeds because I refuse to pay £5 for “boost” I will report you to Trading Standards. I had no Wi-Fi problems when paying for boost, but from the day I stopped paying it’s been problem after problem
-
Harmandeep Singh
(@Harmandeepcom) reported
@SkyUK I am so frustrated with broadband service. I am without internet since 24th Dec. Zero support from customer support. They booked appointment with @OpenreachHelp twice but they didn't turn up. On last call with sky, customer support member didn't let me speak to his manager
-
Leon
(@leonsopinion) reported
@Scrumpydave66 @stevenffc123 @FulHambone All of that, plus the fact he’s never played in the FA Cup before. Perhaps he wants an appearance in it before #SkySports and the #PremierLeague completely destroy the world famous competition
-
Itai Tione Wasu #registertovoteZW 🇿🇼
(@ionkid81) reported
@SkyUK Been waiting since November black Friday promotion. No activation of broadband as yet. Poor service.
-
morning glory
(@11Ryders) reported
@SkyHelpTeam Virgin never has this problem
-
Emma Vincent
(@EmmaVin38197244) reported
@SkyHelpTeam can you help I've switched of the function for parental controls but it still asks me for my pin number on restricted programs
-
carl yeates
(@yeatesy70) reported
@SkyUK The broadband service is awful, supposed to be average 59mbs im getting 900kbs-10mbs awful,i even pay for boost. rang so many times
-
Karyn
(@titiangirl68) reported
@SkyHelpTeam Good morning William, if you see my first tweet. I did call the sales team who were quite rude and condescending because I asked if there were any deals for being a previous customer. I would have thought Sky wanted customers to return?
-
Jan Holmes
(@JanHCAFC) reported
@SkyHelpTeam Is there a fix for the stacking problem? It has gone on far too long.
-
kingsman
(@Seeeeebo) reported
@SkyUK Usual new customer offer whilst customers of 10+ years get shafted with upfront costs.
-
Harmandeep Singh
(@Harmandeepcom) reported
and he didn't tell me his full name. He said his name is Nik. As per him, sky can't help more than this. I will wait couple of days otherwise I will terminate the services. #skyuk #skytv
-
Stuart Parkinson
(@StuartParkinson) reported
@SkyHelpTeam @SkyHelpTeam Red button has vanished from mini boxes and software updates don’t seem to fix it - is this connected to you sending content?
-
PeacockTVCare
(@PeacockTVCare) reported
@Sisijayyy1 Hello! Thanks for reaching out! We suggest reaching out to @SkyHelpTeam or @NOWHelpTeam to connect with customer care for further assistance.