Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 748
Birmingham, England 222
Glasgow, Scotland 162
Manchester, England 149
Southwark, England 144
Dublin, Leinster 139
Hackney, England 138
Hammersmith, England 97
Blackburn, England 85
Croydon, England 75
Bristol, England 62
Cardiff, Wales 61
City of Westminster, England 59
Halifax, England 57
Derby, England 56
Ilford, England 55
Batley, England 55
Hounslow, England 50
Harringay, England 50
Leeds, England 47
Edinburgh, Scotland 45
Reading, England 44
City of London, England 41
Southampton, England 40
Newport, Wales 37
Plymouth, England 35
Sheffield, England 34
Liverpool, England 33
Oldbury, England 32
Bedford, England 32

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • drbunnig Dr. Rupert Bunnig (@drbunnig) reported

    @SkyHelpTeam broadband has been down for 45 mins. L18 area. Internet and voice lights are orange on box. Any suggestions? Thanks.

  • scarrah29 sarah carver (@scarrah29) reported

    @SkyHelpTeam I’ve got the service status checker I dont need to do a line test

  • andrewlisbon67 andrew (@andrewlisbon67) reported

    @SkyHelpTeam Just a bit of feedback. It’s very slow, your a big business, im sure it could be made a lot simpler to use.

  • Scottis03347506 Scottish Lass (@Scottis03347506) reported

    @scottgibson93 @SkyHelpTeam Don’t hold ur breath this is what they have been doing to me since beginning of 2021 and still no end in sight - sneakily close complaint down after not resolving and either don’t call and say they did, let it ring once and bolt or don’t speak and hang up when you answer

  • rebeccak83 rebeccak83 (@rebeccak83) reported

    So @SkyUK how many pointless, costly calls do I have to make for you to sort an issue I’ve been having with Sky TV since July? Don’t ask me to DM as that advice was useless! I’ve spoken to 5 customer service advisors who’ve been no help. A sky customer for 15 years in December!

  • emmalouise0312 EmmaLou (@emmalouise0312) reported

    @SkyHelpTeam But when I asked him to do that today he gave me their direct number and said it was for me to contact them. What’s the point of customer service if no one will actually do anything to help a customer?!!

  • SPOODLEFLURP Mark Yeates (@SPOODLEFLURP) reported

    @SkyHelpTeam I should add the original call was raised Monday 12th and due to being raised wrong by customer support it has cause delays at the start in getting this underway. I had to have they case re-raised days later.

  • SPOODLEFLURP Mark Yeates (@SPOODLEFLURP) reported

    @SkyUK @SkyHelpTeam - seriously loosing faith in Sky. Existing customer for other services, thought I’d try them for a mobile phones. Phone ‘missing’ (‘stolen’) from box when delivered. Case raised wrong on first call, lots of delays, now in limbo waiting for overdue callback.

  • Scottis03347506 Scottish Lass (@Scottis03347506) reported

    @SkyHelpTeam Want to actually sort my complaint that’s been running since 2020?? Spent hours on the phone again today and still no further forward! Also brilliant to be guaranteed a call back between set times this afternoon and yet again no call!

  • HafizNaguthney Hafiz Naguthney (@HafizNaguthney) reported

    @SkyUK poorest service I’ve received today and spoken rudely as well as spoken down to. This service is getting worse and a lot of people need training on how to treat and speak to customers. Just had an individual name Amit from Leeds call centre who was absolutely shocking.

  • JohnG4852 JGo (@JohnG4852) reported

    Watching @SkySports coverage of the Cricket is ruined by the excessive commercialisation built IN to the commentary and the broadcast. I don’t want to see staged Tea drinking, a stupid washing machine, or hear about sensitive teeth! Come on, there are limits.

  • johnham56157755 john ham (@johnham56157755) reported

    @SkyHelpTeam I do regular test of speed using app Keep losing signal also mobile signal not that good considering I live on 4th floor

  • Missamypacey_93 Amy Marie 🤍🖤🤍🖤 (@Missamypacey_93) reported

    @SkyHelpTeam please explain to me why I've been told to ring you but how can I with no signal n my phone is on emergency calls only

  • richsnowd Richard Snowden (@richsnowd) reported

    @SkyHelpTeam hi, my FTTP broadband has dropped, I thought that was impossible now that it's fibre? Your page says there's an outage in my area.

  • SPOODLEFLURP Mark Yeates (@SPOODLEFLURP) reported

    @SkyHelpTeam Hi, all I know is that the ‘sky mobile case team’ are handling it, and promise an update every 2 days. I received a text on Tuesday so there should be a follow up scheduled today (Andrew on customer service confirmed it was there when I called to chase it today).

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