Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 657
Hammersmith, England 192
Glasgow, Scotland 191
Hackney, England 166
Birmingham, England 152
Southwark, England 115
Dublin, Leinster 99
Blackburn, England 92
Manchester, England 89
Halifax, England 80
Croydon, England 78
Batley, England 72
Cardiff, Wales 46
Ilkeston, England 45
Edinburgh, Scotland 42
Hounslow, England 42
Harringay, England 41
Bristol, England 39
Nottingham, England 39
City of Westminster, England 38
Reading, England 37
Newcastle upon Tyne, England 34
Enfield Town, England 34
Portsmouth, England 32
Prestonpans, Scotland 32
Oldbury, England 30
Peterborough, England 28
Brentford, England 28
Derby, England 25
Newham, England 25

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • SamJennings2 Sam Jennings (@SamJennings2) reported

    @SkyHelpTeam - hello - ive spent over 4 hours on the phone to your team in the last week - I've done everything the advisors have said to fix the internet - it's still breaking every half hour despite everything i've tried. Please is there anything else you can do to help?

  • OneSteveash Steve (@OneSteveash) reported

    @SkyHelpTeam Phoned yesterday morning at 8 and was told it would be fixed within 24 hours which is hasn’t. I states on sky’s website all issues will be fixed within 5 days it hasn’t. In the process of moving to another provider.

  • LizSimit Liz Smith 💙 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@LizSimit) reported

    @SkyHelpTeam Thank you- have done this. Just taken my 3 rd call this morning from ‘Sky’ coincidental or unnerving they were accurate on an issue I’ve had. Password changed but this time they know too much!

  • at_thiag ☔`Drisss #FSGOUT (@at_thiag) reported

    @ManeNtali @SkySports Hes worse than Nat Phillips and he'd put us in more trouble cos he's ****

  • saturncarousel Paula (@saturncarousel) reported

    @SkyHelpTeam hi! Is internet/broadband down in Eastbourne area?? We don’t have internet connection since this morning. I already tried reconnecting through the hub many times.

  • kingkong20207 kingkong2020 (@kingkong20207) reported

    @jaydalyutd @SkySports lol but Ricky said hes poor...😟😟😟😞😞😞😞

  • LRC_1978 Lee C (@LRC_1978) reported

    @MIGHTYSPURZ I saw the goals again on Skysports news...an if you look at the first two you wouldn't be surprised if later on we found out Loris was taking a ****. Both were awful goals from a keeping perspective. Just seemed odd.

  • KarishmaCxxx 👑Karishma👑 (@KarishmaCxxx) reported

    @SkyHelpTeam I have an LG Oled. It doesn’t happen when I watch live TV on Sky or Netflix through the TV. I have a mini box too & there’s no problems on that. My old Sky Q box didn’t have this issue either.

  • 13mossy nigel moss (@13mossy) reported

    Yes I am a tad annoyed with @SkyHelpTeam and there constant trotting out the same reply and same solution which leads to...and the circle continues. Might as well sell the router on eBay to recoup the cost of my phone calls as I don't look like ever getting to use it.

  • OneSteveash Steve (@OneSteveash) reported

    @SkyHelpTeam Phoned yesterday morning at 8 and was told it would be fixed within 24 hours which is hasn’t. It states on sky’s website all issues will be fixed within 5 days it hasn’t. We are in the process of moving to another provider.

  • JHilly5 Hilly (@JHilly5) reported

    @Colin43668187 @SkySports Good on him. If the taxes he pays aren’t lifting people out of poverty, him donating to directly address the problem is smart.

  • PeterFrecker Peter Frecker (@PeterFrecker) reported

    @SkySports Reading the comments here, ******* Twitter is full of some miserable bastards. Fair play Nuno supporting his local community 👏👏👏

  • MCVJones Mel Jones (@MCVJones) reported

    @SkyHelpTeam Trying but it's now saying there's a problem with my account and I have to call you guys 🙃

  • KatyTebbutt Katy Tebbutt (@KatyTebbutt) reported

    @SaulBennettUK @SkyHelpTeam We called Sky they said it’s an issue “outside the house “ they have registered a fault with BT open reach to come out and they have to allow up to 5 days.

  • GWaites82 Garreth Waites (@GWaites82) reported

    @ShelaghFogarty We have a service available with @SkyHelpTeam where if an unknown number to us rings, they get asked who they are before they are connected to us. We then get notified if we want to accept the call or not. You can set it up so that known numbers do come through directly

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