Sky

Sky Outage Map

The map below depicts the most recent cities in the United Kingdom where Sky users have reported problems and outages. If you are experiencing problems with Sky, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Sky users affected:

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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
London, England 731
Birmingham, England 221
Glasgow, Scotland 191
Hammersmith, England 174
Hackney, England 155
Dublin, Leinster 149
Southwark, England 146
Manchester, England 137
Blackburn, England 104
Croydon, England 90
Bristol, England 72
Cardiff, Wales 65
Batley, England 65
Derby, England 62
Reading, England 54
Halifax, England 54
City of Westminster, England 50
Edinburgh, Scotland 49
Leeds, England 49
Hounslow, England 48
City of London, England 41
Harringay, England 38
Liverpool, England 38
Newport, Wales 37
Oldbury, England 37
Southampton, England 37
Plymouth, England 36
Rotherham, England 34
Barnsley, England 33
Ilkeston, England 31

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • sarahkeyes5 Sarah Keyes (@sarahkeyes5) reported

    @SkyUK Been a sky customer for 17 years, just cancelled as moving house and they decided to charge me the full month’s subscription. Customer loyalty at it’s best..not!

  • streetswept Blank (@streetswept) reported

    It doesn't help that it also records things we didn't ask it to based on random programs we've flicked to when we're browsing. Or creates series links we didn't want. And quite often doesn't record non-@SkyUK things I very definitely set to record.

  • josecarloscueto José Carlos Cueto (@josecarloscueto) reported

    @SkyUK Hi. I have been suffering your deficient broadband service for two weeks now without a single explanation on when will be fixed. Impossible to get someone from your team on the phone either. How long should I wait before I leave and seek for another provider?

  • EstherBurrell Esther Burrell (@EstherBurrell) reported

    @WeAreOpenreach Another brick wall hit. It’s disappointing that you won’t take time listen to the feedback about your own service being provided. @SkyUK say there is nothing else they can do to escalate. Will await a possible DM from you both. Thanks

  • theuniquejojo Jo Kirkham (@theuniquejojo) reported

    @MagentaLive @SkyHelpTeam Hi Magenta & Sky, nobody seems to be taking responsibility for this issue with the Sky dish on a communal building,its not fair!How can people be left this way, bet they won’t be left when it comes to paying for a service they’re not getting 😤 Please can this be escalated-TY 🙏🏻

  • SaketBhardwaj09 Saket Bhardawaj (@SaketBhardwaj09) reported

    @SkyHelpTeam Are you even capable of providing help? I have been forced to live without broadband for 12+ days and you guys are not even bothered to look into it and resolve. I want genuine help which I am sure you will not provide as you have been ignoring my tweets. Get over this help drama

  • Benjiminnn Ben Piner (@Benjiminnn) reported

    @SkyHelpTeam I signed into my account to view bills never been issue but in February I have been charged for Tyson vs derek fight on dec 3rd? I am sorry I have brought boxing events over time but this is not one of them!! Did not watch at all?? I wouldn’t buy that fight

  • straymoose101 straymooseseses (@straymoose101) reported

    @SkyUK Definitely better than existing customer deals then

  • streetswept Blank (@streetswept) reported

    The basic layout and navigation of the menus makes watching things such a bad experience we actually give up trying half the time. Please, @SkyUK, could we lose the "Tiles" option and just have basic lists *where we can actually see what's recorded*? Please?!

  • Custardboy2 Brendan Rodgers TrickyBlues (23pts required) (@Custardboy2) reported

    @SkySports Centre half basics,not coming across to close him down,I mean that’s BAD defending,I know CB’s that would get hooked for doing that at step 5

  • AidanDiggins Aidan Diggins (@AidanDiggins) reported

    @SkyHelpTeam I have a sky remote that can't connect to the box Holding 1 and 3 doesn't work

  • PopTarantula 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Sir iJake PSV CBT KLF OMD 🚌 💚🐟 (@PopTarantula) reported

    @SkyHelpTeam it didn’t come home (again) so that was a pretty poor choice… but Ingerlaaand, right 🙄 *sighs in Anglocentric*

  • qwertyop80 Q (@qwertyop80) reported

    @mark_1367 @SkySports Nah. The game was easier in his day. Slower. Far more time on the ball. Far poorer tactically. Plus he never left the farmers leagues. The best today are far superior to the best of 50 years ago.

  • EstherBurrell Esther Burrell (@EstherBurrell) reported

    Unbelievable service being provided by @WeAreOpenreach @WeAreOpenreach @SkyUK. Two huge companies providing little support to customers. Will someone please help me!

  • ashlaksh96 Aishwarya Lakshmanan (@ashlaksh96) reported

    @SkyHelpTeam my WiFi had not been working for the last hour. The Internet signal is down on the router. Getting very frustrated. What's happening please?

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