Sky Outage in City of Westminster, Greater London, England

@_alexwalton @SkyHelpTeam Great customer service there, especially as cutting people off during the COVID 19 outbreak seems terribly sensible.

Thanks to @SkyUK for pausing @SkySports and looking after customers during the lockdown. Great customer service.

@SkyUK if someone doesn’t call I will cancel my direct debit. Conking people and making impossible to speak to someone!!

@SkyHelpTeam interested in service quality in BR2 very intermittent.

@SkyHelpTeam I am having problems with my set top box in that it does not have internet connection.

@SkyUK nowhere if offering a collect+ service as we are all staying at home Please advise how to get box back to you as don’t want to be charged Thanks

@SkySports how about you get the rights for the Belarusian league. We all miss football this would help!!

Screw you @SkyUK and your insufferably shit internet connection. Screw. You.

@SkySports : It is disgraceful that I cannot close down my sky sports channels!!!! Absolutely disgraceful!!!

@btsport Can you please follow the lead of @SkySports & simplify the process to ‘pause’ the sport until @ChampionsLeague & @premierleague are up & running again. If the economy can be paused it should be simple enough to pause this service for customers. Pls update on @Twitter 👍🏽

@SkyUK can you help I have 2 holiday cottages with Sky accounts please can you offer a suspension of payments as all my bookings cancelled so no income coming in. Nothing on website to answer this question.

@SkySports Poor #NHS staff! As if they haven't had to go through enough fear and pain

@SkyHelpTeam In Feb I called your customer service team before my contract was due to expire. They gave me a new deal for the same price and said it would take immediate effect. This hasn’t transpired, so now I’m paying double. Please fix and refund the difference.

@SkyHelpTeam Looks like a power line problem my end. Back to WiFi to the box

@Scottytotty89 @SkyHelpTeam @skytv @SkyUK Yes. Just sign in using the Disney plus login credentials you set up online.

After initially offering me it for £6 per month, @SkyUK are now charging £16 a month for Sky Cinema. They’ll knock it down to £8 a month if I RENEW my TV contract for a further 18-months. Wow.

Hey @Ofcom can you please look into the legalities of @btsport still charging anxious customers for a premium service that hasn't existed for 3 weeks due to #COVIDー19 (non-ones fault) @Skysports already voluntarily pausing subscriptions #BT #customersuccess

@SkyUK I do appreciate you coming back to me but the problem lies with you, not my connection. You are not providing broadband services.

@SkyUK Yes, the signal has gone again. My neighbours are experiencing the same so it’s not specific to me.

@Sean_FootyMad @SkyHelpTeam They've just DM and said it's working now please try again. I've tried and I can confirm IT'S NOT WORKING

@SkyHelpTeam Hi just tried it again for the umpteenth time, it doesnt work.

@SkyUK why is my sky not working all of a sudden. It keeps saying no satellite signal. This really isn't the day or time for my sky to stop working. Seriously this isn't the time to not have access to TV! Can someone assist asap please! This is messing up my plans

@ChrisMcHardy19 @SkySports @skytv Fill in the Customer Complaints Form on their website. Will at least show you’ve tried cancelling and they’ll have a note of it.

@SkySports @BBCSport @btsport until you stop interviewing celebrities outside etc, ppl won’t take #COVIDー19 seriously. Your interviews shud b via Skype etc. Pls use the tech. Ppl think if a footballer can talk from outside on TV, then it’s not so bad. But it is, is horrendous.

@SkyUK This is not helpful. The outage periods are increasing and your phone lines (like all other times) are going unanswered. More than ever, people require contact with the outside world - sort it out!

@ashby44 @SkyUK @SkyHelpTeam I believe you can mate & of cause I will look into it , once again tho it’s the customer doing the heavy lifting. I don’t mind sky using my money for other services e.g movies.

@DrPoults @SkyUK @SkyFootball Hi, I used this number 08001512747 it’s automated. When prompted tell them you want to cancel sky sports. They give you the option to pause. Took me five mins. Good luck.

Thanks @SkyUK to add extra 10GB. Haven’t received anything from mine network @EE which is really bad. Not even any singel stay safe text from you guys.

@harispurs82 @SkyHelpTeam @virginmedia Hence my point initially being Brandon owns a fraction of VM I don’t see them doing what Sky have done for for their customers. @skytv are far better for customer service.

@DakersL @MartinSLewis @SkyHelpTeam Login to your sky account and got to subscription. Should be listed there 👍🏼

@oliveriswriting @DBanksy @BritanniaLtd Along with #virginatlantic and #skysports who weren't exactly helpful with people sports package getting rid of that as soon as and Britannia hotels are know for being poor anyway #aldephiliverpool

@superhoops10 @SkyUK Online doesn't work

@NickDixonITV @MartinSLewis @SkyHelpTeam That’s my problem. Stop it matt they say... think about yourself they say...

@SkyUK my internet signal is so bad that I have to use my own data... it’s ridiculous.

Had #skyq for 4 months now , it has frozen everyday 2-3 times a day, ive rebooted it updated the software and taken it back to factory settings @SkyUK this shit is costing me £140 per month I’m going to cancel my subscription and throw the box out the window unless you help me

@jackdiakou @SkyHelpTeam @SkyUK @SkySports @btsport Disgusting. Pretty sure I’m out of contract so will cancel this tomorrow too. It’s worth spending our money on companies who care in times like this!

@shoeburger @SkyHelpTeam @SkyUK @SkySports @btsport won’t even let you pause or cancel.

@SkyHelpTeam All down in Lambeth too!

@SkyUK Stopping customers from cancelling sport’s subscription by not allowing u 2 cancel online and having to wait over an hour to speak to a member of staff, so u give up..disgusting

I’ve just come off the phone to @SkySports and @btsport both companies are not charging rental to sports clubs from 15/3/30 a real help @KentishFootie @SCEFLeague

@SkyHelpTeam The screen has has a message since yesterday “your box is initialising, please return back in the future” - now saying they HD box is not getting a satellite signal - I need someone to call him to sort this out

@benjamincfc_ @skytv @SkyHelpTeam His box has been getting a configuration message since yesterday - tried to reboot while I was on the phone. Tried taking the card out, none of it works.....box is still showing no picture but no message of no satellite signal

@vuym524 @skytv @SkyHelpTeam I have been advised not to go round so I can’t sort his box out - plus he has difficulty selection multiple options on customer service calls. Being isolated, he needs to stay occupied

@SkyHelpTeam I understand the pressures the call in team are under but the inability to cancel Sky Sports via the website seems like a wasted resource.

@SkyHelpTeam Ok. This just goes to the help pages on the website, which as I explained before I have already looked at. If the only way to get an email is by making a complaint. I would like to make a complaint about your help pages. Please send me details of how I do that.

@lee4ord @btsport @SkySports Not a bad shout

@JezzaH99 @bradyboyqpr @SkySports @skytv That’s not what Sky would want to do. They live & die by their subscriber figures.Seeing loads of folk cancel & run the risk of losing them to others wouldn’t be commercially smart.They’re best off acknowledging current situation & then making gesture to the current subscribers.

@rajeevdatta @bradyboyqpr @SkySports @skytv So cancel your subscription. Simples.

@SkyUK what rubbish. Attempting to cancel my subscription after years of poor TV signal and get the recorded message ‘we’re closed. Please call back between 8:30am and 8:00pm’... note that the time for this was at 7:50pm.

@SkyUK I’m a bit disappointed, I was waiting for a call back the other day and it never happened. Arranged an engineer as a last resort when I really want to leave completely, but got taught into it. Was promised they would look into a better date/shorter time, didn’t hear back.

@fernandinho showing your power like the likes of Goliath’s the great who fall on a mighty hand of a small boy, when next we meeting!! I swear to my grandpa grave you are GOING DOWN... Next time you won’t be too aggressive on @ManUtd players again.@utdreport @rioferdy5 @SkySports

@SkyHelpTeam please help! Our broadband is down in Buckley North Wales I am a very vunerable cancer patient and need hospital and family contact we have no mobile phone signal at home and have very little data please help urgently

@SkyHelpTeam im trying to cancel all services. You have no mechanism that seems to support this right now. It’s a 5 minute call. There’s a 14 hour chat window where you didn’t respond. I tried & you didn’t. To be clear, this is not directed towards the hard working staff.

Dear @SkyUK, I know it’s late. I have empathy with your staff. It’s tough. After spending over 14h of my life intermittently waiting on your chat to respond, & occasionally trying to navigate your IVR, I’m at a dead end. I repeat, I publicly cancel all services with you. #11:23am

@jingyED @SkyHelpTeam Don’t worry it’s a local outage in north wales - it should be fixed by morning according to BT!

@SkyHelpTeam Broadband DOWN

@SkyHelpTeam Broadband outage on Deeside

Havent opened paddy power, skysports or livescore in 2 weeks proper shit buzz that 😥

@RickSpur @SkySports Literally 4 players in positions we actually need. But I'd offload alot of the shit aswell first ..

@SkyHelpTeam Your broadband is very poor saw alot of ppl complain about the broadband this past 2 weeks