Sky Outage Report in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Cardiff come from postal codes CF24, CF11, CF5, CF23 and CF14.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Cardiff and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 07: Problems at Sky
Sky is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (59%)
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TV (17%)
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Wi-fi (13%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (3%)
Live Outage Map Near Cardiff, Wales
The most recent Sky outage reports came from the following cities: Caerphilly, Cardiff, Newport, Barry, Hengoed, Pontyclun, Porth, Tonypandy, Pontypridd, Weston-super-Mare and Rhoose.
| City | Problem Type | Report Time |
|---|---|---|
 Caerphilly |
Internet | |
| Cardiff |
TV | |
| Caerphilly |
TV | |
| Newport |
TV | |
| Newport |
TV | |
| Newport |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam how do I get to talk to a human at customer service? I keep calling and the computer texts me a link to the website. You have already done that.!this is shocking service
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
-
Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam how to watch catch up I’ve done everything on the app not able to do this yet I’m paying for this service
-
Andrew Newman 🏴
(@andyn63) reported
from
Cardiff, Wales
@SkyHelpTeam Hi sky. Our internet is not working and neither is it working for several of my neighbours. Any news on what’s going on? Thanks. CF5 6XR. 👍🏼
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Ross Pearce
(@MRosspearce) reported
from
Cardiff, Wales
@SkyHelpTeam Hello, I just want to register a problem with my Sky Q box. It is noisy and needs regular re booting.Also the connection with the mini box is unreliable. I would like an engineer to call but don’t want that to happen during the Covid pandemic.
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@waxperfect @SkyHelpTeam When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
-
Mat Seymour
(@Mat_Seymour) reported
from
Cardiff, Wales
Hi Sky. How do I order an engineer to fit a broadband boost in my house? I pay for the service but can’t see anyway of ordering it online or on the app. I don’t want to call a number and be on hold for 50 minutes. Thanks @SkyHelpTeam #skybroadband #skyboost
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
Really trash #skybroadband again. My kids have been complaining this evening as they've been dropped out of xbox games mid-game due to crap wifi. It's not the speed or service we should expect & we still haven't received the booster promised! #poorcustomerservice @SkyHelpTeam
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Henry Field Assoc CIPD
(@henryf2409) reported
from
Cardiff, Wales
Helped my nan sort her @SkyUK bill today. really helpful service happy with the outcome... But she's in her 70s and has been allowed to have her bills increase to between 130-160 per month for over 2 years... Surely Safeguarding volunerable customers should stop that happening!?
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@breezymate @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Sarah Harvey
(@sarahtattoo13) reported
from
Abertridwr, Wales
@SkyUK Hi, I upgraded and activated my free year of discovery+ but everytime I try to use it on my box its says I need to upgrade? Can you help please? 🙏🏼🙏🏼
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Shelley Bellamy
(@Bestyroo) reported
from
Dinas Powys, Wales
@SkyHelpTeam hi we are waiting for our new router dispatched 30 Nov, tracking info says estimated arrival 28Nov. Still not arrived. Are we talking Nov 2021?? because if so, work are going to be super pissed off when I tell them on monday. Help please!! 🙏
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@PaulCaddick11 @AdamStubbz @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam hi, I’m not happy that I’ve had numerous conversations with your team about returning my router and despite them confirming you received it back you’re now charging me. Please help.
-
Jess Fewings
(@JLFewings) reported
from
Weston-super-Mare, England
@SkyUK YOU CAN’T WATCH TV RIGHT NOW THERE IS A CONNECTIVITY PROBLEM ... story of my life. Literally paying for something we cannot watch 🙃 #SkyQ #SkyTV #Sky
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam It’s not broadband - our new phone line is not working ??? Can you do a line test ?
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam Good morning, I have been having issues with my broadband for 3 weeks. Randomly my devices will not connect to the internet. The amber face appears as well as flashing on occasion . Seems to happen on a weekend and in the Evening? Can you help? Thanks
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Mikey Roberts 🏴
(@mikeyroberts81) reported
from
Cardiff, Wales
Hey @SkyHelpTeam any chance you can stop slowing down my broadband? I know what the trick it, to make me upgrade to a 'faster service'. What I'll do instead is find a better provider.
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@AdamStubbz @SkyUK When I realised our broadband speed from #Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
-
James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@lairy72 @SkyUK If they make any admissions of poor service/promise to do anything for you (e.g. send a router/booster) ensure you get them to email you written confirmation whilst you are still on the phone with them, or they'll deny it was ever said & won't be able to locate recording of call!
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Lanie ♿💜
(@Lanie_Elaine782) reported
@SkyHelpTeam hello can you tell me if there is still an outage in the PE12 area please?
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Presidents Are Not Kings & You’re Not President
(@DeepStateSpy1) reported
@ESPNFC Didn’t Jamie Caragher SPIT ON ON A GIRL - ON CAMERA? Yet he’s still on SkySports lecturing us on player behavior. Between playfully kicking a cat - stupid no doubt - and spitting on a human being, which is far worse & should be ground for automatic job loss? #KurtZoumaMustPlay
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The Trash Viking
(@barbednerd) reported
@SkyHelpTeam really not impressed the flippant attitude of your customer service when my internet is fully down and I ask for help so I can continue working from home. This has been ongoing for three days no, ridiculous.
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Globe Town Cats
(@GlobeCats) reported
@OdogwuNaNkwerre @SkySports He doesn't need help with that .
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AuntBessieCats
(@40aliveandkick1) reported
@Protocore37 @SkySports I´ve never done worse or even equally bad off camera. But I am sure you did if you have written smth like that. No one with good heart can stand by any abuser. And true measure of any human can be found in how he/she treats most vulnerable. There is no excuse for evil.
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Sarah Mullen
(@sarahwylie1) reported
@KingsterStat @ScotlandSky @SkySports What punishment exactly do you think he has paid? He declared bankruptcy to avoid paying the woman, and has never expressed an ounce of regret for what he did. Not to mention signing for a new club 2 months after the ruling.
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➐ تضمين التغريدة
(@BetterCallBen) reported
@Thando_Blessin1 @adidasfootball @SkySports Hayi… It’s not too late to cancel him
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Presidents Are Not Kings & You’re Not President
(@DeepStateSpy1) reported
@ESPNFC Didn’t Jamie Caragher SPIT ON ON A GIRL - ON CAMERA? Yet he sits on SkySports still lecturing audience on player behavior. Between playfully kicking a cat - stupid no doubt - and spitting on a human being, which is far worse & should be ground for automatic job loss? Zouma stays!
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💙🌈☘️Paul ☘️🌈💙
(@deeneyman19) reported
@SkyHelpTeam Gone down again followed all the on screen info still not connected
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💜🤍💚#KPSS#WomenWontWheesht#NoThankYou
(@isleofewe1) reported
@SkyHelpTeam There are clearly issues. Look again at the photo - you can see there is no signal. ‘We’, the locals, have reported this problem - yet you’re still relating a message there’s no issues. There’s issues, Stephanie. There’s 5 days worth of issues, Stephanie.