Sky outages and service status in Cardiff, Wales
Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Full Outage Map
- Sky generated 1 outage signal in the last 24 hours around Cardiff, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Phone.
- The most recent signal from this area was received Jul 18, 12:46 PM GMT+1.
- Internet (43%)
- TV (17%)
- Phone (17%)
- Total Blackout (13%)
- Wi-fi (9%)
The latest reports from users having issues in Cardiff come from postal codes CF24 and CF14 .
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Problems in the last 24 hours in Cardiff, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 18: Problems at Sky
Sky is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Cardiff, Wales
The most recent Sky outage reports came from the following cities: Cardiff, Caerphilly, Newport, Pontypridd, Tonypandy, Weston-super-Mare, Barry, and Hengoed.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff
|
Wi-fi | 3 hours ago |
|
Caerphilly
|
TV | 1 day ago |
|
Caerphilly
|
Total Blackout | 1 day ago |
|
Cardiff
|
TV | 5 days ago |
|
Cardiff
|
Internet | 6 days ago |
|
Caerphilly
|
Phone | 8 days ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Cardiff, Wales
Latest outage, problems and issue reports in Cardiff and nearby locations:
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Lisa Goddard (@78LG) reported from Barry, Wales@SkyHelpTeam Yes done all the tests. Says there may be an issue but no specifics - then all of a sudden it comes back on again. I’ve been experiencing random drops in my broadband for a few weeks now, as well as the big outage Sky had nationally the other week.
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Shane (@gingio) reported from Cardiff, Wales@SkyHelpTeam hi, I’m not happy that I’ve had numerous conversations with your team about returning my router and despite them confirming you received it back you’re now charging me. Please help.
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Shelley Bellamy (@Bestyroo) reported from Dinas Powys, Wales@SkyHelpTeam hi we are waiting for our new router dispatched 30 Nov, tracking info says estimated arrival 28Nov. Still not arrived. Are we talking Nov 2021?? because if so, work are going to be super pissed off when I tell them on monday. Help please!! 🙏
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James Moss (@UKEmpLawyer) reported from Newport, Wales@SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Kelly ladd (@kellyladd78) reported from Cardiff, Wales@SkyHelpTeam It’s not broadband - our new phone line is not working ??? Can you do a line test ?
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Brother Biscuit (@ThomasBroad1) reported from Cardiff, Wales@jacobwyn29 @SkySports @premierleague Photo fix
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Colmitchell🏴 (@Colmitchell1) reported from Tylorstown, Wales@SkyHelpTeam my landline and broadband are not working again, I’ve tried to call and been on hold for 45 mins. It has not been working probably since Xmas
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Ross Pearce (@MRosspearce) reported from Cardiff, Wales@SkyHelpTeam Hello, I just want to register a problem with my Sky Q box. It is noisy and needs regular re booting.Also the connection with the mini box is unreliable. I would like an engineer to call but don’t want that to happen during the Covid pandemic.
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Andrew Newman 🏴 (@andyn63) reported from Cardiff, Wales@SkyHelpTeam Hi sky. Our internet is not working and neither is it working for several of my neighbours. Any news on what’s going on? Thanks. CF5 6XR. 👍🏼
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Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales@SkyHelpTeam your service is getting worse & worse.
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Yuk-Fong Wong (@YukFongWong1) reported from Cardiff, Wales@SkyHelpTeam how to watch catch up I’ve done everything on the app not able to do this yet I’m paying for this service
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Kayleigh Johnson♡✨ (@kayleighj_11) reported from Beechwood, Wales@SkyUK broadband service is shocking!! Someone came out sorted tv out & said she could see something wrong with internet connection keeps dropping out snd rang briadbamd tech per her manager but they wont send anyone out they said yo her no problem with internet even though she..
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Big Poppa Nash (@edg_hx) reported from Porth, Wales@SkyHelpTeam are there still issues in Wales? I’m stuck with no internet trying to work from home
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Sheldon Cole (@sheldoncole) reported from Weston-super-Mare, England@SkyHelpTeam no broadband at my home in Taunton since yesterday, I understand it’s an outage at the local telephone exchange? Any update please?
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Mat Seymour (@Mat_Seymour) reported from Cardiff, WalesHi Sky. How do I order an engineer to fit a broadband boost in my house? I pay for the service but can’t see anyway of ordering it online or on the app. I don’t want to call a number and be on hold for 50 minutes. Thanks @SkyHelpTeam #skybroadband #skyboost
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🏴Claire🏴 (@Dimclem_) reported from Cardiff, Wales@SkyHelpTeam can you tell me why the Apple TV app is not working?
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Tania Davies (@TanJanDav) reported from Cardiff, Wales@SkyHelpTeam Good morning, I have been having issues with my broadband for 3 weeks. Randomly my devices will not connect to the internet. The amber face appears as well as flashing on occasion . Seems to happen on a weekend and in the Evening? Can you help? Thanks
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Mikey Roberts 🏴 (@mikeyroberts81) reported from Cardiff, Wales@PollyJames @SkyHelpTeam I live in Cardiff but my Internet seems to be fine, but dad who lives a mile down the road says his isn't working. Hopefully will be fixed soon.
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Rhys Davidson (@TheRhysDavidson) reported from Cathays, Wales@SkySports is **** … 3 sets of adverts during half time!
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Nirave 尼拉夫 (@nirave) reported@mosestein @SkySports How does someone proceed to make a bold statement then prove they have no clue what they're talking about? The second half will be an absolute **** show.
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A (@AdwilKhan) reported@SkySports someone needs to oust infantino that piece of **** is ruining the game
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4y3o_ (@Scrollin_) reported@SkySports Yall should tell your damn England team they are *******, who tf sits back at 1-1 in a world cup semi final...
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Jon Wright (@JonWright11) reported@SkySports It’s been the worst World Cup of my lifetime. Hundreds of thousands of football fans have been ripped off left right and centre. The whole thing has been underlined with corruption and mismanagement from FIFA. Terrible kick off times and embarrassing refereeing standards.
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Deg Degner 🏁 @torqueischeap.bsky.social (@Torque_is_Cheap) reported@SkySports Who cares? They've broken the rules 100's of times with the farcical refereeing of many games until now. This is no different..
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Dale Hammond (@DhammondDale) reported@SkySports Why didn’t we at least go out on our swords, negative tactics every time. Its like all our managers **** there pants!!!
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James (@JamesMc00667740) reported@SkySports Manager crapped himself at 1 nil, well done Argentina. England crapped themselves it’s coming home put to bed for another 4 years. It’s never coming home.
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Himanshu . (@memrhimanshu) reported@SkySports A 30-minute break changes more than the spectacle. Players cool down, tactical momentum disappears and injury risk may shift after the restart. The football impact deserves as much scrutiny as the entertainment value.
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Lucy Edwards (@Lucy_Edwards07) reported@Michelle71966 My Dad has been trying for months to get @SkyUK to help him view his mobile account on the app and literally NOBODY will help him. He doesn't understand the tech & just wants to see someone face to face. He's not an idiot he just wants to see a human being and have some help.
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Chikule #responsible citizen (@ngozho) reported@SkySports Resting too long causes muscles to cool down and heart rate to drop, which can lower activity tolerance in players, muscle cramps etc. It also kills game strategy & momentum