Sky Outage in Caerphilly, Wales

@afneil The #BBC is a public service broadcaster. It should focus on content the profit-seeking firms like @SkySports would not give airtime to but nevertheless is of importance.

@SionedHatcher @SkyUK Sky are shit and their employees about as useful as Anne Franks drum kit

@SkyHelpTeam @SkyStore I was told this back in February and I still have to purchase the DVD option when buying downloads as my daughter is deaf and requires subtitles. I’m sure I’m not the only person identifying this problem

Apparently @Cymru (and other home nations) don't deserve to have the highlights for their most recent #EuropeanQualifiers on Sky Go, whilst only England do 🤷 @SkySports force us to buy their packages to watch it, and then can't be bothered to provide a full service.

@SkyUK bag of poo... trying to get onto my skygo and it's bloody telling me I ain't a customer.. over 20yrs I bloody have... 🤬😡

@SkyHelpTeam Really disappointed in your customer service today. Andrew on the phone was great, but to wait 6 days for an engineer to fit a new Sky Q box with no TV whatsoever for the family is a disgrace. I only subscribe to #skysports for the cricket and now I will miss #CWC19

@virginmedia 4 month countdown to get rid of you your customer service is beyond rude. Your technical support is lacking in manners and availability. @SkyUK we are on our way back sorry for leaving biggest mistake ever. We may have saved £20 but not worth the shit service

Shocking service from @SkyUK - I find an offer that says ends in 7 minutes - I call the number linked and it says that department is closed. Call back before 8pm. It’s 7.52pm. Thanks sky what a pile of ****.

@SkyHelpTeam Your desktop app for watching Sky Sports is absolutely dreadful. It’s never worked properly, not that I have to use it often but today is barely watchable. Alternates between 20 seconds of decent picture and 20 seconds of blurring.

After watching the game back this morning, it’s even more embarrassing the performance of all the officials last night, both assistants made shocking decisions too. None more so that giving offside against Matt from a throw in. Poor analysis from @SkySports too which is a shame.

@SkyHelpTeam trying to use sky go and it says my user name and password are wrong. They arent wrong. Is there a problem your end

Loving that Man Utd are now seeing the Ole Gunner Solskjaer that we had 9 months of at #Cardiff. The guy is not cut out for management and is getting by on that ******* goal in 99’. He will be the first manger gone next season #ManUtd #manutdvsmancity #SkySports

Really annoyed with @bt_uk @SkyHelpTeam @SkyUK @NestUK_ today Got new BT ultra fast broadband hub installed but Sky Q and Nest can’t connect to wireless. Ongoing issue for many users and each company blames the other. Devices don’t interface in the network. HELP!

@SkyHelpTeam This is a problem we have had for years. And everytime I ask for help, it never goes anywhere. This is a general complain about businesses struggling to make money when we haven’t got reliable internet. However I will PM you. Thanks for your response

Surly there must’ve been some money down at a bookies to be DQ’d by biting #PriceAli #Boxing #SkySports

@Doyley25lfc @SkyHelpTeam I have only had Sky Q three weeks and it’s been troublesome so far. Sound dropouts through cinema system, input issues with the box not recognising the input change and now UHD flickering. Plus my subscription has been hiked by £5 a month weeks after upgrading. Poor show.

@SkySportsPL @SkySports Interesting that people jump to conclusions based on media reports who themselves will not be privy to the full facts.Shame it has come to this but rather than make wild and in some cases stupid statements I will await the full facts and pray the club will act equitably.

@RADMags @SkyHelpTeam Cancel, Rich

@GriffinSpurs @SkyUK Haha I don’t feel so bad now 😂😂

@SkyUK Putting my sky bill up £8 a month, you absolute robbing bastards, time to cancel i think 🖕🖕🖕

Shocking service from @SkyHelpTeam - if anyone can recommend a decent internet provider I’d appreciate it.

@duncanpoundcake @SkyUK @freesat_tv Best thing we did never looked back Sky is a rip off merchant

@SkyHelpTeam @SkyUK Ant technical problems in CF63 area please

@SkyHelpTeam Very much so. Speeds and jumping up and down but apparently that was to be expected. Thanks very much for the speedy fix.

Fair play to @SkyHelpTeam, called yesterday regards to a broadband issue. They sent an engineer out today and the problem was resolved. No messing around and got a discount on my next bill. Really quite impressed 👍

@SkyHelpTeam Apparently got a speed boost on my ‘fibre’ internet. If anything the speed has gone down!! Rubbish.

So popped onto @SkySportsNews ap today to have a look pre @SixNationsRugby today. The video section @SkySportsRugby has 18 out of 19 video about England. As a @SkySports customer in Wales I find it baffling. @BBCSport far better at spreading coverage @WalesRugby #joke

@SkySports I know let’s show the @RangersFC and @AberdeenFC instead of of @ManCity @Everton clueless nobody wants to watch that shit

The day just goes from bad to worse. Wake up with a huge faceache (I won’t say migraine but it’s sinus pressure) then helping someone to stop being taken for a ride, get home and bloody @SkyUK box not working. The attitude from the Asian call centre made me put the phone down 1/2

@NigelBlues @BBCMOTD @SkySports I quite like her, she raises more valid points than some of the others. It’s just the fact it’s a woman being more knowledgable about football that’s got some people’s backs up. The amount of stick she gets isn’t fair. There are far worst pundits working daily for the BBC/Sky etc

@SkySports **** off. The American football is bad enough. Cat super bowl!! You are ***************.

I am NEVER getting @SkyUK broadband ever again, paying for a service that I am not receiving and been told “wait a few days an engineer might show up.” JOKE

@thelawns @SkyUK @SkyHelpTeam Yes field based not part of the call centre support

@Mark_Hus @SkySports Souness has got a proper problem with Pogba. It's weird

@michaelck1972 @Bateseyboy @TerryMordecai1 @SkySports @SkyUK Hope so. But the idea that competition makes things cheaper is fake. All it does is require multiple subscriptions. I don't pay for BT (use dad's stream login) because the CL is mostly boring and they always have the "last choice" prem games. Watch the price of Prime jump next yr

@michaelck1972 @Bateseyboy @TerryMordecai1 @SkySports @SkyUK That's fair enough. But that's a different issue to just the cost. I also watch A lot of NFL/WWE/F1/Rugby on Sky, plus the ability to record and on-demand. I *would* cancel if Man Utd sold a " TV Season Ticket" and I think that will happen eventually.

When your Sky WiFi is STILL that bad you can’t even load the screen to do a Speedtest!!!!! Shocking @SkyHelpTeam

@chrisbarlow_mh @cineworld Totally agree. I have stopped going to cinema because of my hearing and rely ever more on subtitles. Not just cinemas however @SkyUK provides a totally unacceptable poor service for those of us with hearing issues @DeafInstitute

@SkyUK You're 48 hours are up and surprise surprise NOTHING!! please come and remove your rubbish and take the dish off my wall... Now!!! @bt_uk don't let me down like @SkyUK

@Budda876 @SkyUK @SkyHelpTeam As a SkyQ customer also paying the price i do. If it isn't sorted before xmas i'll be cancelling 100%

@SkyUK Absolutely shocking customer service. No satellite signal due to the bad weather and an engineer can't come until Jan 3rd !!!!

Now @SkyUK you useless *****!! can't find my order!! Great.. We'll done you've only ****** me about for 2 weeks!! #shit #sortitout but you still want paying. Goons! #complainagain

Well @SkyUK you promised to send new router and install fibre first thing and there would be no problem or down time, nothing is WORKING, NO ROUTER, NO PHONE, NO INTERNET CONNECTION, NO TV!! YOU'RE SHITE!! #usless #skybroadband #whyamipayingyou #newit #pissmearound

@SkyHelpTeam Thanks, this is now working. Guess you would have tweeted this as a service update yesterday, wish I’d have spotted it, would have saved a few confused hours 😂

@JamieTennant3 @BoxingArmchair @josephcb10 @EddieHearn @SpecialKBrook @JOSHPBK @jono_carroll @afowler06 @KidGalahad90 @SkySports @DAZN_USA @147 Khan knows he's had the better career n better cv , n he'll always hold that over kell if he fights kell n losses all those names he's fort mean **** all to 🇬🇧fans n I think kell beats him n he knows it imo!🥊

@SkyUK Hi @SkyUK if it was left to me I would change but unfortunately it’s a student property ... Terrible service from them - the WiFi is also extremely slow apparently because ‘there’s a few of us’ that live here

@SkyHelpTeam No service ! Normally means no calls etc ! Estimated time if you could please on service returning. Thanks .

@SkyUK Hello !!! Existing customer about to upgrade here !! Need help please ! Anyone going to answer a simple question or will that be tomorrow now ! Come on you get a fare chunk of £ off me a month 😊

@SkyUK can you help please ! Live chat busy again & phones 20 minutes to talk !

@SkyUK Who said anything about paying . And SKY was just as bad

@emmalouisebarr @ethangravestock @SkyUK Mine has also been down a week. Stopped working last Wednesday. Prior to that it kept cutting out. I’m seriously considering changing providers.

@SkyHelpTeam Afternoon, I raised an issue with router firmware on the phone app, and was flagged for downgrade. A couple of days later I get a txt asking if my issue is resolved. I reply no and I've had no response for nearly a week

@SkyHelpTeam I HAVE kept previous number. That’s definitely the line in use. It’s also the number registered in my Apple ID info on phone. HOWEVER, it’s not the number appearing on people’s phones when I text them. Bizarre. Your link won’t help as it’s about keeping old number. I’ve done that

@SkyHelpTeam Restarted my mobile and I now have service on my 'phone as well as TV. False alarm @SkyHelpTeam

Probably the worse customer service I’ve ever seen @SkyUK ..

@SkyHelpTeam Excellent customer service from Hassan 👍

@SkyUK @SkyHelpTeam Terrible customer service. Trying to cancel father-in-laws Sky TV, on phone for half an hour enduring hard sell tactics. Thank God he had me to talk on his behalf, feel sorry for elderly and vulnerable who have no one to help them. Disgusting.

Worst decision I made going with @SkyUK broadband. Never bloody works! 🙄

@SkyHelpTeam Ok. That’s great. While you fix it we are going to upgrade to boxsets. Any idea on an ETA

@virginmedia I did - no help there. Was sent to the customer service team, then technical team, now waiting for the customer service team again. I just need to know how long I have left in the contract before @SkyUK can buy me out.