Sky Outage Report in Penmaen, Caerphilly County Borough, Wales
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Penmaen, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Penmaen and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (62%)
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TV (15%)
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Wi-fi (14%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (2%)
Live Outage Map Near Penmaen, Caerphilly County Borough, Wales
The most recent Sky outage reports came from the following cities: Cwmbran, Cardiff, Newport, Caerphilly, Porth, Hengoed, Pontypridd, Bargoed, Cefn-coed-y-cymmer, Merthyr Tydfil, Aberdare, Treharris, Ferndale, Blackwood and Tonypandy.
| City | Problem Type | Report Time |
|---|---|---|
 Cwmbran |
Internet | |
| Cardiff |
||
| Newport |
Internet | |
| Newport |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Sky Issues Reports Near Penmaen, Wales
Latest outage, problems and issue reports in Penmaen and nearby locations:
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Henry Field Assoc CIPD
(@henryf2409) reported
from
Cardiff, Wales
Helped my nan sort her @SkyUK bill today. really helpful service happy with the outcome... But she's in her 70s and has been allowed to have her bills increase to between 130-160 per month for over 2 years... Surely Safeguarding volunerable customers should stop that happening!?
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Kevin D 🏴🍺🏒🏳️🌈
(@kev_Cymru) reported
from
Cardiff, Wales
@SarahBell85 @SkyHelpTeam It’s down in Cardiff too so unlikely your device
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam hi, I’m not happy that I’ve had numerous conversations with your team about returning my router and despite them confirming you received it back you’re now charging me. Please help.
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@100Climbs @ibiza74pete1 Brilliant! Snag is, though I threaten to do this, the kids know I need to keep it on in order to run my business! Does anyone know if it's possible to divide the wifi signal so I can keep one channel on (password protected) but switch off the other? I use Sky. @SkyHelpTeam
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
Really trash #skybroadband again. My kids have been complaining this evening as they've been dropped out of xbox games mid-game due to crap wifi. It's not the speed or service we should expect & we still haven't received the booster promised! #poorcustomerservice @SkyHelpTeam
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam Good morning, I have been having issues with my broadband for 3 weeks. Randomly my devices will not connect to the internet. The amber face appears as well as flashing on occasion . Seems to happen on a weekend and in the Evening? Can you help? Thanks
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam They cut me off after they send a text!!! So frustrating. I am calling the published customer service number!!! I have tried all suggested directives in the website I just need help from a human !!
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@lairy72 @SkyUK If they make any admissions of poor service/promise to do anything for you (e.g. send a router/booster) ensure you get them to email you written confirmation whilst you are still on the phone with them, or they'll deny it was ever said & won't be able to locate recording of call!
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Andrew Newman 🏴
(@andyn63) reported
from
Cardiff, Wales
@SkyHelpTeam Hi sky. Our internet is not working and neither is it working for several of my neighbours. Any news on what’s going on? Thanks. CF5 6XR. 👍🏼
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@SkyHelpTeam guys do you have a telephone number where I can speak to someone? Your automated service just keeps going around in a circle & repeating its self.
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Mikey Roberts 🏴
(@mikeyroberts81) reported
from
Cardiff, Wales
Hey @SkyHelpTeam any chance you can stop slowing down my broadband? I know what the trick it, to make me upgrade to a 'faster service'. What I'll do instead is find a better provider.
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam how do I get to talk to a human at customer service? I keep calling and the computer texts me a link to the website. You have already done that.!this is shocking service
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Ross Pearce
(@MRosspearce) reported
from
Cardiff, Wales
@SkyHelpTeam Hello, I just want to register a problem with my Sky Q box. It is noisy and needs regular re booting.Also the connection with the mini box is unreliable. I would like an engineer to call but don’t want that to happen during the Covid pandemic.
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Kevin D 🏴🍺🏒🏳️🌈
(@kev_Cymru) reported
from
Cardiff, Wales
@SkyHelpTeam broadband is down, is there an outage in the Cardiff area ? #cardiff #skybroadband
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andrew corten
(@AndrewCorten) reported
from
Newport, Wales
@GNev2 how ******** do @SkySports allow such a biased prick like you commentate on a Man U game ? You are a disgrace #biased #disgrace
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Sarah Harvey
(@sarahtattoo13) reported
from
Abertridwr, Wales
@SkyUK Hi, I upgraded and activated my free year of discovery+ but everytime I try to use it on my box its says I need to upgrade? Can you help please? 🙏🏼🙏🏼
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Louise Watkins
(@besley1976) reported
from
Cefn-coed-y-cymmer, Wales
@SkyHelpTeam really disappointed with the worse service ever no one can help me on the phone such a disappointment
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Glenn Holloway
(@glenn_nnelg9) reported
from
Llantrisant, Wales
@SkyHelpTeam Again sky mess our broadband up. Without broadband for almost a month and now you turn it back off again and you can't turn it back on until the 7th of Jan. #workingfromhome #nointernet #help
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Dean Pritchard
(@DCP1980) reported
@SkyHelpTeam I am have been receiving a no signal since Friday (the storm). How do I know for sure whether it is the communal aerial? All my connections seem fine.
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Aysha Caliskan
(@AyshaCaliskan) reported
@SkyHelpTeam I’ve had no signal for over 2 days which I presumed was due the weather, on checking my dish it has moved substantially due to the wind. How do I arrange for this to be looked at? Thanks
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Christie
(@christieanne04) reported
@SkyHelpTeam Would really like to just speak to a person and not the automated messaging system. All I want to know is if there is a service issue in the dartford area at the moment? I have no internet
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Mane Mane Mane ⚽♥️
(@runningman10001) reported
@Richtbiskitt @DerekHu66372170 @SkyUK A correctly aligned, good condition dish should need a tropical downpour to affect signal.
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Nick J
(@Nickswolves) reported
@SkyHelpTeam Is there a known issue in Northampton NN5 area? Broadband is down here even though on status is says it isn’t.
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Caro
(@cefasox36) reported
@SkyHelpTeam @SkyUK You use the O2 network,they've promised they won't introduce roaming charges whilst in the EU, why will you be charging your customers from 3rd May £2 a day? We stayed with you as you said you had no intention of introducing this charge! Disgraceful!
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Runbelievable Chef
(@pauldoleman) reported
@SkyUK @OpenReachHelp - tree falls in storms & takes out broadband/phone/fibre & alarms for 20 houses on our street. Do OpenReach visit to repair all, no each service provider has to arrange & they visit the same site 20 times fixing one house at a time -planet killing madness!!
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Alexhillzy
(@HILLZYBOI88) reported
@SkyHelpTeam So poor!! It’s been down for 6 days now. I wouldn’t go with sky again
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Ethan Phillips
(@Eth_Phillips1) reported
@SkyHelpTeam Still not able to give an ETA on a fix. It may be an external issue but if you’re that disconnected from your business partners, you’re in serious need of a business remodel and put being honest to customers at the forefront
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PastorJay
(@ItsPastorJay) reported
@SkyHelpTeam We have gone 2 days without internet access, and cant even speak to anyone about it because deflected to auto service. Whats going on?