Sky Outage Report in Penmaen, Caerphilly County Borough, Wales
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Penmaen, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Penmaen and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 25: Problems at Sky
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Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (15%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Penmaen, Caerphilly County Borough, Wales
The most recent Sky outage reports came from the following cities: Newport, Hengoed, Bargoed, Caerphilly, Cardiff, Cefn-coed-y-cymmer, Merthyr Tydfil, Aberdare, Treharris, Pontypridd, Ferndale, Blackwood, Tonypandy, Mountain Ash and Porth.
| City | Problem Type | Report Time |
|---|---|---|
 Newport |
TV | |
| Hengoed |
TV | |
| Newport |
TV | |
| Bargoed |
TV | |
| Newport |
Internet | |
| Caerphilly |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Penmaen, Wales
Latest outage, problems and issue reports in Penmaen and nearby locations:
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Laura-Rose 🏴🏳️🌈
(@laurarose13521) reported
from
Cardiff, Wales
@SkyHelpTeam I know how to pay my bill my issue is with the text to verify the payment it can’t go through because my phone cut off
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suzanna thomas
(@suzannathomas) reported
from
Cardiff, Wales
@SkyHelpTeam can you please tell me why it is so hard for you to send a router out so it arrives before the installers. 3 weeks since we upgraded and bt arrive this morning our router not till this afternoon. Cant do the proper checks. Shocking service for the price we pay.
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Nathan
(@nathchurch) reported
from
Newport, Wales
@SkySports You just don’t get it at all, do you? You constantly spout the same rubbish about how Steve Bruce was badly treated by the fan base! Incorrect!!!! Sure some people said some horrid stuff but that is the minority. He was never one of us, his record was shocking! Simples
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@SkyHelpTeam your service is getting worse & worse.
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam Your test doesn’t show upload speeds which is exactly where the issue is ?
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𝖱𝖾𝗏𝖪 🏴
(@TheRealRevK) reported
from
Abergavenny, Wales
@rsmck @SkyUK That is going to be really bad for TVs here too. Wow.
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Steven George
(@sgeorge0_1) reported
from
Merthyr Tydfil, Wales
@SkyUK poor customer service.
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Ryan Davenport
(@Welsh_Saint14) reported
from
Cardiff, Wales
@SkyHelpTeam Having issues regarding my account, we have re-joined sky but as I used my email address from previous account before we left im not being shown anything on the account,just had confirmation emails and text messages so can't see anything regarding reschedule
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Brother Biscuit
(@ThomasBroad1) reported
from
Cardiff, Wales
@jacobwyn29 @SkySports @premierleague Photo fix
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pip1974
(@pippin_terence) reported
from
Merthyr Tydfil, Wales
@empireofthekop Not only biased , but a terrible commentator "that's more minimum than maximum " he said last night and chuckled to himself for ages absolute garbage . No insight whatsoever #SkySports #Tyler #dogshit
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steve lynch
(@ParaLynch) reported
from
Pontnewydd, Wales
@WestwoodLee @SkySports It wasn’t going in end of !! Bad sportsmanship by USA
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Stu🐦
(@Teds_Tours27) reported
from
Tonypandy, Wales
@SkyHelpTeam Tried that. Some problem 😔
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Peter Robey
(@peterrobey) reported
from
Risca, Wales
@SkyHelpTeam Help needed please, Sky customer is shocking! I was promised a call from Sky technical support tonight at 7pm - no call! Very disappointed! Still no Broadband since installation of new Ultrafast 1. Just disgraceful!
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Eddy 🏴
(@ChrisEddy_7) reported
from
Pontnewydd, Wales
No televised #IPL today then @SkySports @KaceyEdwards91 time to cancel the sky sports subscription 👀
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Geraint Roberts
(@Gezzyroberts) reported
from
Panteg, Wales
@SkyHelpTeam hi, I'm looking for a customer service number, could you please send me one. Thanks
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Laura-Rose 🏴🏳️🌈
(@laurarose13521) reported
from
Cardiff, Wales
@SkyUK I have a large phone bill. My phone has been cut off so I can’t receive texts or calls. I am trying to pay the bill but the payment won’t go through because the passcode text won’t go through See the problem? HELP
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Paul Little
(@paullittle1977) reported
from
Newport, Wales
How is McIlroy playing again this afternoon, hasn’t played well in months and poor this morning @SkySports @SkySportsGolf
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@SkyHelpTeam They’ve resent the setting but apparently can take 4hrs. So waiting … 3rd issue in as many weeks.
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam We have had no stop issues with Sky Broadway over the the last few months since the installation of Sky Q - with the lash engineer visit only on Friday - we pay a fortune for a second class service of late !
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🏴Claire🏴
(@Dimclem_) reported
from
Cardiff, Wales
@SkyHelpTeam can you tell me why the Apple TV app is not working?
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Guy Anker
(@GuyAnker) reported
.@SkyHelpTeam. Can you look my account up (doubt many have my name) & tell the boss of the engineer who just sorted my faulty Q box & signal how amazing and patient he was over video call while we both did the work - as your understandable Covid rules didn’t allow his entry
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Neil Mortimer
(@moose1036) reported
@SkyHelpTeam I’ve been a Sky customer for 20 years. Today I built a package online for £91... rang up to get that package and you were unable to do it for me... thought you were legally obliged to match new offers for current customers???
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Carl Gates
(@CarlGates) reported
@SkyHelpTeam Ok thanks for the reply. So is there another reason why my broadband has been slow since lockdown? Does the amount of people being at home on the internet not affect it? If my line and connection are fine what else could it be? Does it cost me for an engineer to come out?
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Ben Calderwood
(@Jago2k) reported
@SkyHelpTeam nice try, but no, the fault is outside and this is to get a first engineer. It gets cancelled and theres nothing you will do about it. worst customer services i have ever had. you should be ashamed
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SHOXY
(@ENTY_Fusions) reported
@SkyHelpTeam I need the internet for work but apparently sky is down in my area and I can see alot of other people on about it from a lot of different places, says im connected, no internet light on router sky app says the is problems with the line, how long does it normally take
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Christine Fitzgerald
(@Christi71777693) reported
@SkyUK You have to be the WORST company in the UK to contact to sort things out with.
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Dan Horton
(@Real_Dan_Horton) reported
@theandydurrant @spenaldo73 @SkyUK I made the grave mistake of leaving BT for Sky Broadband based purely on cost. Big mistake. Problems after problems. Back to BT and everything tickety boo again
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Dziva Musande
(@PatricksConnor) reported
@SkyHelpTeam this is not advice. this is you coping out and trying to blame the customer. yu did not openly communicate this option with customers. yu defrauded a good proportion of your customers of their money! you are fraudsters, thats what you are.
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Dziva Musande
(@PatricksConnor) reported
@SkyHelpTeam @SkyHelpIreland Yes i'm ROI but @SkyHelpTeam was of no help either.
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The Woman
(@TheWomanHolmes) reported
@SkyHelpTeam That link confirms that new orders CAN be fitted by the engineer from the outside, so my question is WHY did the engineer refuse to do it? He stated that new orders can’t be done, even though I told him the website states otherwise AND customer services TWICE said they can?