Sky Outage Report in Penmaen, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Penmaen, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Penmaen and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 02: Problems at Sky
Sky is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (49%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Penmaen, Caerphilly County Borough, Wales
The most recent Sky outage reports came from the following cities: Cardiff, Pontyclun, Treharris, Tonypandy, Newport, Blackwood, Hengoed, Cwmbran, Caerphilly, Pontypool, Abergavenny, Pontypridd, Ynysddu, Ferndale and Usk.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
TV | |
| Cardiff |
TV | |
| Cardiff |
Internet | |
| Pontyclun |
Internet | |
| Treharris |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Penmaen, Wales
Latest outage, problems and issue reports in Penmaen and nearby locations:
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david
(@david_batey19) reported
from
Mountain Ash, Wales
@SkySports More bad news
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam hi there, I’ve sent you my router back on the day my service ended yet you’ve not registered receiving it and are texting me reminding me. I have proof of postage and know it was delivered. Can you help update my account please?
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Gavenny Baggie
(@R_Bradley_WBA) reported
from
Abergavenny, Wales
@SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam It’s not broadband - our new phone line is not working ??? Can you do a line test ?
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Paul Smith
(@PaulSmith83) reported
from
Mountain Ash, Wales
@SkyHelpTeam can someone help me out please? I am speaking to someone called Aaron who is insisting on not helping me! Paying £42 a month for 2.5mbs broadband. He admits there’s a fault but won’t do anything about it.
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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angharad aka Annie
(@lilmiss_annie) reported
from
Ebbw Vale, Wales
Been with @SkyUK almost 9yrs and this is the first time that an engineer has spoken to me so rudely. He knocks my door and TELLS me that he's cutting me off because I'm stealing from another customer. I EXPLAIED to him I have my own account and dish. He then points to the side
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Gareth Alan
(@GenghisCANN) reported
from
Merthyr Tydfil, Wales
@SkyUK is there am issue with sky broadband this evening? My connection has been rubbish for several hours now!
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Mat Seymour
(@Mat_Seymour) reported
from
Cardiff, Wales
Hi Sky. How do I order an engineer to fit a broadband boost in my house? I pay for the service but can’t see anyway of ordering it online or on the app. I don’t want to call a number and be on hold for 50 minutes. Thanks @SkyHelpTeam #skybroadband #skyboost
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
My broadband is awful @SkyHelpTeam.
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Rhodri Cartwright
(@SuperSizeRod) reported
from
Merthyr Tydfil, Wales
What a fight! But surely Taylor won that by a mile... @SkySports @EddieHearn @KatieTaylor Parsoon is just running round throwing **** not landing clear shots Who won
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Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam I have been ringing you for ages regarding my bill pay I need someone to help me please
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angharad aka Annie
(@lilmiss_annie) reported
from
Ebbw Vale, Wales
With the dish on it thats mine. I don't get a sorry just a "oh I see" my nephew rang customer services for me as I was still shaking and upset. All they told me to do was fill out a feedback form and that would be the end of it!! I am disgusted and disappointed in @SkyUK
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Young Ones Clubs Ltd.
(@Youngonesclubs) reported
from
Pentyrch, Wales
@skyhelpteam I have had poor WiFi coverage at my home for months, I have tried calling but as I am not vulnerable or Over 70 I can not get help. I have tried all the tips on website, It needs a booster. Can you please help?
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Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam how to watch catch up I’ve done everything on the app not able to do this yet I’m paying for this service
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gerald davies
(@gerry_tudor) reported
from
Cardiff, Wales
@SkyHelpTeam I think there’s a problem in my area, help.. !!
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam how come you can only offer me a basic broadband but BT can offer me two speeds over fibre? Am I missing something or are they slow in telling you they’re upgraded?
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Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam Does not solve my issues
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam I have had to give up due to lack of response , do you have an online fault service or email / chat ?
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Neil
(@neilbennett0707) reported
from
Merthyr Tydfil, Wales
******* @SkyUK hub not working again, this daily occurrence @skyhelpteam doesn't half help my complaint with @ofcom
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Tyler Greenhough
(@tyketyler16) reported
@SkySports commentators are a disgrace. New ******* rivalry? One from Birmingham and ones from ******* wales? How is that a new rivalry? Oh wait, you want their famcy american owners to like you. ******* rubbish. Glad I dont pay for this ****
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Kerry Burke
(@kerrypops1) reported
@SkyHelpTeam as a diamond customer I’ve received a data plan offer. I currently have a phone and data plan with you. How can I take advantage of the offer?
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All in
(@future_must) reported
@HarrySymeou That whole episode is incredible: a news org creating news damaging to its national team; piss poor situational management for the manager; and Skysports bringing the whole saga for clicks. What a country!
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michelle barry
(@simsbird) reported
@SkyHelpTeam hi can someone help I have question to ask about my account?
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Dog, Arsenal, Gaming
(@dog_gaming420) reported
@SkyHelpTeam I have sky glass coming on Sunday...Ive just received a text but i need to sign my agreement. I haven't received any confirmation email, and when I login to sky it tells me to get the account holder to sign. I am the account holder....
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Phil Hough
(@Phil_Hough) reported
What disgraceful customer service from @SkyUK & @WeAreOpenreach. My daughter lost her Sky BB 4 weeks ago. OR came out, left, came back 2 days later, dug up pavement, remade pavement & still faulty BB. Dozens of calls & promises & still no progress. Shambolic. #Sky #Openreach
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Dr Andy Hershon
(@andyhersh) reported
@SkyHelpTeam ‘there is an outage..it might take a few days to sort’ Surely we can expect better than this, with better quality information. As a ‘SkyMax’ customer, will I be getting a refund??
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LJHL
(@lindseyjane43) reported
@SkyHelpTeam why do you make it so hard to request a PAC number to change providers? Why send people round in a loop and make it impossible to contact you? We were going to move 1 out of our 3 mobile phones elsewhere but will now be moving all 3. Your customer service is a joke
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Phil Hough
(@Phil_Hough) reported
@SkyUK & @WeAreOpenreach such disgraceful customer service. My daughter lost her Sky BB 4 weeks ago. OR came out,left,came back 2 days later, dug up pavement, remade pavement & still faulty BB. Dozens of calls and promises & still no progress. Shambolic. #Sky #Openreach
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Mal Jutley
(@maljutley) reported
On the flip side Joe from Hull at @EE customer service couldn't have been more helpful if he tried. Sorted out everything, didn't tell me I was wasting his time and made my mind up to leave @SkyUK which I was bordering on doing anyway 🙌🏾