Sky Outage Report in Penmaen, Caerphilly County Borough, Wales
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Penmaen, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Penmaen and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (61%)
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TV (15%)
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Wi-fi (13%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Penmaen, Caerphilly County Borough, Wales
The most recent Sky outage reports came from the following cities: Pontypridd, Porth, Cardiff, Newport, Hengoed, Bargoed, Caerphilly, Cefn-coed-y-cymmer, Merthyr Tydfil, Aberdare, Treharris, Ferndale, Blackwood, Tonypandy and Mountain Ash.
| City | Problem Type | Report Time |
|---|---|---|
 Pontypridd |
Phone | |
| Porth |
Internet | |
| Cardiff |
Internet | |
| Cardiff |
Phone | |
| Newport |
TV | |
| Hengoed |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Sky Issues Reports Near Penmaen, Wales
Latest outage, problems and issue reports in Penmaen and nearby locations:
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@AdamStubbz @SkyUK When I realised our broadband speed from #Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@lairy72 @SkyUK If they make any admissions of poor service/promise to do anything for you (e.g. send a router/booster) ensure you get them to email you written confirmation whilst you are still on the phone with them, or they'll deny it was ever said & won't be able to locate recording of call!
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@breezymate @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Henry Field Assoc CIPD
(@henryf2409) reported
from
Cardiff, Wales
Helped my nan sort her @SkyUK bill today. really helpful service happy with the outcome... But she's in her 70s and has been allowed to have her bills increase to between 130-160 per month for over 2 years... Surely Safeguarding volunerable customers should stop that happening!?
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam I have had to give up due to lack of response , do you have an online fault service or email / chat ?
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam Good morning, I have been having issues with my broadband for 3 weeks. Randomly my devices will not connect to the internet. The amber face appears as well as flashing on occasion . Seems to happen on a weekend and in the Evening? Can you help? Thanks
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam hi, I’m not happy that I’ve had numerous conversations with your team about returning my router and despite them confirming you received it back you’re now charging me. Please help.
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Mikey Roberts 🏴
(@mikeyroberts81) reported
from
Cardiff, Wales
Hey @SkyHelpTeam any chance you can stop slowing down my broadband? I know what the trick it, to make me upgrade to a 'faster service'. What I'll do instead is find a better provider.
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Ross Pearce
(@MRosspearce) reported
from
Cardiff, Wales
@SkyHelpTeam Hello, I just want to register a problem with my Sky Q box. It is noisy and needs regular re booting.Also the connection with the mini box is unreliable. I would like an engineer to call but don’t want that to happen during the Covid pandemic.
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Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam how to watch catch up I’ve done everything on the app not able to do this yet I’m paying for this service
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Sarah Harvey
(@sarahtattoo13) reported
from
Abertridwr, Wales
@SkyUK Hi, I upgraded and activated my free year of discovery+ but everytime I try to use it on my box its says I need to upgrade? Can you help please? 🙏🏼🙏🏼
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@PaulCaddick11 @AdamStubbz @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Mat Seymour
(@Mat_Seymour) reported
from
Cardiff, Wales
Hi Sky. How do I order an engineer to fit a broadband boost in my house? I pay for the service but can’t see anyway of ordering it online or on the app. I don’t want to call a number and be on hold for 50 minutes. Thanks @SkyHelpTeam #skybroadband #skyboost
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Andrew Newman 🏴
(@andyn63) reported
from
Cardiff, Wales
@SkyHelpTeam Hi sky. Our internet is not working and neither is it working for several of my neighbours. Any news on what’s going on? Thanks. CF5 6XR. 👍🏼
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Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam Does not solve my issues
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Louise Watkins
(@besley1976) reported
from
Cefn-coed-y-cymmer, Wales
@SkyHelpTeam really disappointed with the worse service ever no one can help me on the phone such a disappointment
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
Really trash #skybroadband again. My kids have been complaining this evening as they've been dropped out of xbox games mid-game due to crap wifi. It's not the speed or service we should expect & we still haven't received the booster promised! #poorcustomerservice @SkyHelpTeam
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@waxperfect @SkyHelpTeam When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam It’s not broadband - our new phone line is not working ??? Can you do a line test ?
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Sky Help Team
(@SkyHelpTeam) reported
@SweetCheeks79UK @SkyUK Hi, Lindsay. Sorry to see you were affected by an outage. We wouldn't offer compensation for an unexpected outage and if it was fixed within 48 working hours. Are you still having issues with your broadband today? Liam
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The Heartfelt Dodger
(@duncanc23166541) reported
@SkyHelpTeam No. The problems are intermittent. My point was though, why would anyone want a TV that is 100% reliant on a broadband, when your broadband is far from 100% reliable?
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Harry Parker #GeneralElectionNow
(@HarryRo37698092) reported
@Markyb610 @Total_Villa @SkySports No but their resale value will rapidly tank in the next 2-3 years. It's not a bad decision in terms of immediate performance, but it's a poor financial decision for the club. Players like Ings, Carlos and Digne won't have any resale value in a couple of years.
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DevMaelstrom
(@dev_maelstrom) reported
@SkySports As a neutral its nice to see a clinical dissection of the situation, however VAR is there to decide on 'clear and obvious' errors and if it takes 4 minutes to decide it obviously isn't. They need to have a clock on VAR and if it takes more than 2 mins then the ref decides
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mike gettinby
(@Mike_Gettinby) reported
Hi @SkyHelpTeam our fibre stopped working last Friday lunchtime due to a network fault. I contacted Openreach who say that they have updated you with details. Can you let me know when it will be fixed? Phone number starts with 01334 and postcode is KY15 5YU. Thanks
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FPL Swish
(@FplSwish) reported
@SkySports All this complaining over Kane being offside! People seem to forget the times when without VAR there were bad calls every single game. It is very tight, but it's off! VAR does more good than bad. Quit whining
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Gunnersince83
(@gunnersince83) reported
@GNRGBs @SkySports Where did he say anything about the amount of time taken being a shambles? he said it was a shambles and one of the worst football decisions he's seen! Also he has now deleted the tweet so that's how wrong it was. Now off you pop.
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Ross
(@KingRed1989) reported
@MarkyT_MUFC @SkyHelpTeam @zeninternet To be fair mate it’s the first issue I’ve ever had with sky it just couldn’t be at a worse time. Cause kids off school and I can’t work from home.
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Bill Guiller (memory maker)
(@pushbikebilly) reported
from
Larne, Northern Ireland
@shay_ken1974 @SkySports Just so complicated, I used to ref and some of the abuse for decisions was terrible, and that was when there wasn't so many changes
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anna
(@anna42hmr) reported
@SkyHelpTeam not sure it it’s irony or incompetence, sent a complaint form ref an old tel number still being on my records and sky sending texts to and sky cust service then try to call on that number about it! Missed call as in silent (was my late husbands phone) and can’t catch