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Sky Outage Report in Pontypridd, Rhondda Cynon Taf, Wales

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The latest reports from users having issues in Pontypridd come from postal codes CF38 and CF37.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Pontypridd, Wales

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Pontypridd and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Pontypridd, Rhondda Cynon Taf, Wales 08/29/2025 17:15

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Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (57%)

    Internet (57%)

  2. TV (19%)

    TV (19%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. Phone (3%)

    Phone (3%)

  6. E-mail (3%)

    E-mail (3%)

Live Outage Map Near Pontypridd, Rhondda Cynon Taf, Wales

The most recent Sky outage reports came from the following cities: Cardiff, Ferndale, Caerphilly, Pontyclun, Porth, Pontypridd, Aberdare, Bridgend, Tonypandy, Hengoed, Penarth and Bargoed.

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City Problem Type Report Time
United KingdomCardiff Internet
United KingdomCardiff Phone
United KingdomFerndale Phone
United KingdomCaerphilly Internet
United KingdomCardiff Wi-fi
United KingdomCardiff Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Sky Issues Reports Near Pontypridd, Wales

Latest outage, problems and issue reports in Pontypridd and nearby locations:

  • Mat_Seymour Mat Seymour (@Mat_Seymour) reported from Cardiff, Wales

    Hi Sky. How do I order an engineer to fit a broadband boost in my house? I pay for the service but can’t see anyway of ordering it online or on the app. I don’t want to call a number and be on hold for 50 minutes. Thanks @SkyHelpTeam #skybroadband #skyboost

  • ShellEve73 Michelle Everitt (@ShellEve73) reported from Price Town, Wales

    @SkyHelpTeam is there a problem in Bridgend area no WiFi since around 9pm ? #skybroadband

  • Youngonesclubs Young Ones Clubs Ltd. (@Youngonesclubs) reported from Pentyrch, Wales

    @skyhelpteam I have had poor WiFi coverage at my home for months, I have tried calling but as I am not vulnerable or Over 70 I can not get help. I have tried all the tips on website, It needs a booster. Can you please help?

  • PaulSmith83 Paul Smith (@PaulSmith83) reported from Mountain Ash, Wales

    @SkyHelpTeam can someone help me out please? I am speaking to someone called Aaron who is insisting on not helping me! Paying £42 a month for 2.5mbs broadband. He admits there’s a fault but won’t do anything about it.

  • neilbennett0707 Neil (@neilbennett0707) reported from Merthyr Tydfil, Wales

    ******* @SkyUK hub not working again, this daily occurrence @skyhelpteam doesn't half help my complaint with @ofcom

  • gingio Shane (@gingio) reported from Cardiff, Wales

    @SkyHelpTeam hi there, I’ve sent you my router back on the day my service ended yet you’ve not registered receiving it and are texting me reminding me. I have proof of postage and know it was delivered. Can you help update my account please?

  • gingio Shane (@gingio) reported from Cardiff, Wales

    @SkyHelpTeam how come you can only offer me a basic broadband but BT can offer me two speeds over fibre? Am I missing something or are they slow in telling you they’re upgraded?

  • GenghisCANN Gareth Alan (@GenghisCANN) reported from Merthyr Tydfil, Wales

    @SkyUK is there am issue with sky broadband this evening? My connection has been rubbish for several hours now!

  • YukFongWong1 Yuk-Fong Wong (@YukFongWong1) reported from Cardiff, Wales

    @SkyHelpTeam how to watch catch up I’ve done everything on the app not able to do this yet I’m paying for this service

  • henryf2409 Henry Field Assoc CIPD (@henryf2409) reported from Cardiff, Wales

    Helped my nan sort her @SkyUK bill today. really helpful service happy with the outcome... But she's in her 70s and has been allowed to have her bills increase to between 130-160 per month for over 2 years... Surely Safeguarding volunerable customers should stop that happening!?

  • kellyladd78 Kelly ladd (@kellyladd78) reported from Cardiff, Wales

    @SkyHelpTeam I have had to give up due to lack of response , do you have an online fault service or email / chat ?

  • glennerboy Glennerboy (@glennerboy) reported from Bridgend, Wales

    @SkyHelpTeam hi internet down in the Bridgend area how long is it going to take to fix. It’s been shocking over the last few days. Sort it out.

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    My broadband is awful @SkyHelpTeam.

  • kellyladd78 Kelly ladd (@kellyladd78) reported from Cardiff, Wales

    @SkyHelpTeam It’s not broadband - our new phone line is not working ??? Can you do a line test ?

  • gerry_tudor gerald davies (@gerry_tudor) reported from Cardiff, Wales

    @SkyHelpTeam I think there’s a problem in my area, help.. !!

  • YukFongWong1 Yuk-Fong Wong (@YukFongWong1) reported from Cardiff, Wales

    @SkyHelpTeam Does not solve my issues

  • besley1976 Louise Watkins (@besley1976) reported from Cefn-coed-y-cymmer, Wales

    @SkyHelpTeam really disappointed with the worse service ever no one can help me on the phone such a disappointment

  • beccacogbill Rebecca Cogbill (@beccacogbill) reported from Coychurch Lower, Wales

    @SkyHelpTeam Been having problems over the last 3 months with my signal losing.. it can take over an hour to come back.. plus got no signal upstairs in my property... anyway to help?

  • newollien Neill Owen (@newollien) reported from Bridgend, Wales

    Hi 👋 @SkyHelpTeam - is this number connected with your Sky Broadband Tech Team ? 01644702597 - Just had someone cold call me saying they’re from Sky Broadband Tech Team offering to help maximise my connection speeds after noticing dropouts ??

  • gwentvillan ajp (@gwentvillan) reported from Newcastle Higher, Wales

    @SkyHelpTeam But do you support Apple Watch cellular ? Thanks

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • Arachnid_5045 SDV (@Arachnid_5045) reported

    @nicholaspwright @SkySports Sky Sports journalist and pundits are really and truly idiots. Twisting everything into their own narrative, for what? Some clickbait article and hoping for attention? Must be tough to think about **** and than having to post it online

  • SamJCummings Sam Cummings (@SamJCummings) reported

    @SkyHelpTeam Hi Michelle I have tried online luckily I have data on my mobile as my WiFi is not working at home . Online tells me that I need an engineer. On line it states you are having issues with a phone mast in my area? ? The Internet is urgently needed as we are working from home.

  • LadyEmmaWatson Emma W (@LadyEmmaWatson) reported

    @SkyHelpTeam Trying to get a simple answer from Sky is painful, Logged into my account, checked my password is correct and it’s still being rejected as “invalid format” on your online help form. You didn’t need all this info when you took a payment for a new box!

  • sophb66 soph v. 885 (@sophb66) reported

    @SkyHelpTeam I have been using this app for oh about 2 years now to download programmes from my sky Q box on my tv to my iPad ….. it’s the last few weeks the app keeps cutting out during downloading and you can see my WiFi in my other tweet was at full strength. It’s clear sky go has issues

  • Masterk1L MASTERK1LLER (@Masterk1L) reported

    @SkyHelpTeam You kidding right? We had an engineer round just the other week and proclaimed that the issue was ‘fixed’ and to be honest it’s been worse than before he came. So who do I call when the internet goes down just past midnight? It’s just infuriating and frustrating.

  • Stu2780 Stuart McQueen (@Stu2780) reported

    @SkyHelpTeam It’s not working still. My preference is set to download in HD but everything keeps ‘download failed’. I can start download in SD but I pay for HD and expect HD. With all the problems I’ve been having I’m considering binning SKY off!

  • FullAhBeans Tom (@FullAhBeans) reported

    @SkyHelpTeam how can you justify charging existing customers an admin fee for re-contracting. Your guys give me all this BS about being a sky VIP customer and then try and bleed every penny you can get out of us. £20 fee for literally nothing. Disgusting behaviour.

  • Arachnid_5045 SDV (@Arachnid_5045) reported

    @nicholaspwright @SkySports Not too long ago, 26-09-2021, you wrote an article saying that Arteta is transforming his team. The day after they beat Spurs. As recently as 08-11-2021 an article was posted saying how Arteta’s Arsenal is taking shape, and now this stupid article?

  • Vincent91065027 Vincent Joseph (@Vincent91065027) reported

    @SkySportsPool @MosconiCup @SkySports Why not just test him every damn day then?

  • jakeheadland Jake Headland (@jakeheadland) reported

    @SkyHelpTeam is the service still down? I'm in USA didn't think would affect me? but had no service for 8 hours now!!