Sky Outage Report in Blackwood, Caerphilly County Borough, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Blackwood come from postal codes NP12.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Blackwood, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Blackwood and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Sky
Sky is having issues since 09:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Blackwood, Caerphilly County Borough, Wales
The most recent Sky outage reports came from the following cities: Pontypridd, Caerphilly, Mountain Ash, Cardiff, Pontyclun, Porth, Blackwood, Newport, Hengoed, Bargoed, Ferndale, Merthyr Tydfil, Tonypandy, Pontypool and Treharris.
| City | Problem Type | Report Time |
|---|---|---|
 Blackwood |
Internet | |
| Cardiff |
Internet | |
| Pontypridd |
Internet | |
| Caerphilly |
Internet | |
| Mountain Ash |
Wi-fi | |
| Cardiff |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Blackwood, Wales
Latest outage, problems and issue reports in Blackwood and nearby locations:
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Louise Watkins
(@besley1976) reported
from
Cefn-coed-y-cymmer, Wales
@SkyHelpTeam really disappointed with the worse service ever no one can help me on the phone such a disappointment
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Glenn Holloway
(@glenn_nnelg9) reported
from
Llantrisant, Wales
@SkyHelpTeam Again sky mess our broadband up. Without broadband for almost a month and now you turn it back off again and you can't turn it back on until the 7th of Jan. #workingfromhome #nointernet #help
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@breezymate @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@100Climbs @ibiza74pete1 Brilliant! Snag is, though I threaten to do this, the kids know I need to keep it on in order to run my business! Does anyone know if it's possible to divide the wifi signal so I can keep one channel on (password protected) but switch off the other? I use Sky. @SkyHelpTeam
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam Good morning, I have been having issues with my broadband for 3 weeks. Randomly my devices will not connect to the internet. The amber face appears as well as flashing on occasion . Seems to happen on a weekend and in the Evening? Can you help? Thanks
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@AdamStubbz @SkyUK When I realised our broadband speed from #Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@waxperfect @SkyHelpTeam When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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andrew corten
(@AndrewCorten) reported
from
Newport, Wales
@GNev2 how ******** do @SkySports allow such a biased prick like you commentate on a Man U game ? You are a disgrace #biased #disgrace
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Henry Field Assoc CIPD
(@henryf2409) reported
from
Cardiff, Wales
Helped my nan sort her @SkyUK bill today. really helpful service happy with the outcome... But she's in her 70s and has been allowed to have her bills increase to between 130-160 per month for over 2 years... Surely Safeguarding volunerable customers should stop that happening!?
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Andrew Newman 🏴
(@andyn63) reported
from
Cardiff, Wales
@SkyHelpTeam Hi sky. Our internet is not working and neither is it working for several of my neighbours. Any news on what’s going on? Thanks. CF5 6XR. 👍🏼
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@lairy72 @SkyUK If they make any admissions of poor service/promise to do anything for you (e.g. send a router/booster) ensure you get them to email you written confirmation whilst you are still on the phone with them, or they'll deny it was ever said & won't be able to locate recording of call!
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Sarah Harvey
(@sarahtattoo13) reported
from
Abertridwr, Wales
@SkyUK Hi, I upgraded and activated my free year of discovery+ but everytime I try to use it on my box its says I need to upgrade? Can you help please? 🙏🏼🙏🏼
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam hi, I’m not happy that I’ve had numerous conversations with your team about returning my router and despite them confirming you received it back you’re now charging me. Please help.
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam how do I get to talk to a human at customer service? I keep calling and the computer texts me a link to the website. You have already done that.!this is shocking service
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam They cut me off after they send a text!!! So frustrating. I am calling the published customer service number!!! I have tried all suggested directives in the website I just need help from a human !!
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@PaulCaddick11 @AdamStubbz @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Mikey Roberts 🏴
(@mikeyroberts81) reported
from
Cardiff, Wales
Hey @SkyHelpTeam any chance you can stop slowing down my broadband? I know what the trick it, to make me upgrade to a 'faster service'. What I'll do instead is find a better provider.
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
Really trash #skybroadband again. My kids have been complaining this evening as they've been dropped out of xbox games mid-game due to crap wifi. It's not the speed or service we should expect & we still haven't received the booster promised! #poorcustomerservice @SkyHelpTeam
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Ross Pearce
(@MRosspearce) reported
from
Cardiff, Wales
@SkyHelpTeam Hello, I just want to register a problem with my Sky Q box. It is noisy and needs regular re booting.Also the connection with the mini box is unreliable. I would like an engineer to call but don’t want that to happen during the Covid pandemic.
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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xchris
(@flashgordon1952) reported
@GadgetsBoy @SkyUK and ? yes it works but it has a problem ? updating needs to be done . and is the contract for 4 years includes a warranty ? I would say "Glass" needs several big updates now
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Mikeapollo
(@mikeapollo) reported
... and when you chase them up two weeks later - you get told the CRF sent by the last advisor was rejected as it was not completed correctly, hence the call back would never occur. What ever happened to MHR's and proper call backs @SkyUK
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John Paul Walsh 🇮🇪🇪🇺
(@jpwred316) reported
@LouiseLacy @SkySports Poxy apology and that's it. No meaning behind it. U see their all in to kick it out campaign. Pure lip service to look the part rather than deal with those who are causing the issues.
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Mancunian Red
(@Fredtheredfan) reported
@SkySportsNews @pert_brian I hope the top brass at skysports and other media houses are getting it. All they do is criticise Ole at every opportunity, it is disgusting and never give him credit when deserved. Yuck. Thanks Mr Cole for speaking out.
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Mikeapollo
(@mikeapollo) reported
I can only assume that since @SkyUK is now owned by Comcast - customer service is no longer top of the agenda as it was back in the day. It's now been three months of this problem and all we get told is "A CRF has been sent off - you'll get a call back"... That never happens
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brook.mw
(@brookmwalker) reported
@SkyHelpTeam disgusted by the service and quality of the service I’ve been receiving recently. For the past few weeks my internet has been unusable. Unable to connect in my own home and when I do I’m hitting 500 ping!
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Claire Cuthbertson
(@da9be21c3fb9499) reported
@SkyHelpTeam Yesterday ***. Never claimed one before so not sure how it works.
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Luke Wilson
(@lukewils10) reported
@SkyHelpTeam Heard nothing back. Wait times are too long to try and ring again. My Granda had phoned in saying he had a issue with his telephone line. He cancelled the job but you’ve threatened £65 charge if he doesn’t cancel it by 5pm today. Job was cancelled yesterday
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Also Stu
(@stuinweymouth) reported
@SkyHelpTeam I’ll be honest. I still have an issue with my Sky account. The fact I still cannot use the app on my phone or the MySky section on Sky Q box. Until that’s sorted I am reluctant to add anything from you!
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Mikeapollo
(@mikeapollo) reported
@SkyHelpTeam Sorru Laura, we're past that stage now. She's just given 30 days notice based on how customer service have handled her since the problem started in August. "A company that promises call backs & doesn't then hangs up repeatedly on you isn't worth dealing with." Sadly, I agree.