Sky

Sky Outage Report in Pontypool, Torfaen County Borough, Wales

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Pontypool come from postal codes NP4.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Pontypool, Wales

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Pontypool, Torfaen County Borough, Wales 01/11/2026 02:35

January 11: Problems at Sky

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Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (51%)

    Internet (51%)

  2. TV (27%)

    TV (27%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. Phone (2%)

    Phone (2%)

  6. E-mail (2%)

    E-mail (2%)

Live Outage Map Near Pontypool, Torfaen County Borough, Wales

The most recent Sky outage reports came from the following cities: Cardiff, Newport, Pontypool, Caerphilly, Usk, Abergavenny, Blackwood, Treharris, Hengoed, Cwmbran, Abertillery and Bargoed.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff TV
United KingdomCardiff Total Blackout
United KingdomNewport TV
United KingdomCardiff TV
United KingdomPontypool TV
United KingdomCaerphilly TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Pontypool, Wales

Latest outage, problems and issue reports in Pontypool and nearby locations:

  • Dimclem_ 🏴󠁧󠁢󠁷󠁬󠁳󠁿Claire🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Dimclem_) reported from Cardiff, Wales

    @SkyHelpTeam can you tell me why the Apple TV app is not working?

  • TheRealRevK 𝖱𝖾𝗏𝖪  🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@TheRealRevK) reported from Abergavenny, Wales

    @rsmck @SkyUK That is going to be really bad for TVs here too. Wow.

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @SkyHelpTeam They’ve resent the setting but apparently can take 4hrs. So waiting … 3rd issue in as many weeks.

  • benprice84 Ben Price (@benprice84) reported from Penmaen, Wales

    @SkySports Graeme Souness is an awful pundit, why do you still employ him? The obvious vendetta he has against Paul Pogba is bordering on ridiculous now

  • laurarose13521 Laura-Rose 🏴󠁧󠁢󠁷󠁬󠁳󠁿🏳️‍🌈 (@laurarose13521) reported from Cardiff, Wales

    @SkyUK I have a large phone bill. My phone has been cut off so I can’t receive texts or calls. I am trying to pay the bill but the payment won’t go through because the passcode text won’t go through See the problem? HELP

  • peterrobey Peter Robey (@peterrobey) reported from Risca, Wales

    @SkyHelpTeam Help needed please, Sky customer is shocking! I was promised a call from Sky technical support tonight at 7pm - no call! Very disappointed! Still no Broadband since installation of new Ultrafast 1. Just disgraceful!

  • kellyladd78 Kelly ladd (@kellyladd78) reported from Cardiff, Wales

    @SkyHelpTeam Your test doesn’t show upload speeds which is exactly where the issue is ?

  • ChrisEddy_7 Eddy 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@ChrisEddy_7) reported from Pontnewydd, Wales

    No televised #IPL today then @SkySports @KaceyEdwards91 time to cancel the sky sports subscription 👀

  • alunT Alun Thomas (@alunT) reported from Cardiff, Wales

    It has been down for over 12 hours now @SkyHelpTeam when should i expect my broadband, security, ring doorbell and Sky Q box to be up and working? #skydown #skybroadband

  • paullittle1977 Paul Little (@paullittle1977) reported from Newport, Wales

    How is McIlroy playing again this afternoon, hasn’t played well in months and poor this morning @SkySports @SkySportsGolf

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @SkyHelpTeam your service is getting worse & worse.

  • ParaLynch steve lynch (@ParaLynch) reported from Pontnewydd, Wales

    @WestwoodLee @SkySports It wasn’t going in end of !! Bad sportsmanship by USA

  • nathchurch Nathan (@nathchurch) reported from Newport, Wales

    @SkySports You just don’t get it at all, do you? You constantly spout the same rubbish about how Steve Bruce was badly treated by the fan base! Incorrect!!!! Sure some people said some horrid stuff but that is the minority. He was never one of us, his record was shocking! Simples

  • Gailt31 GForce (@Gailt31) reported from Cardiff, Wales

    @SkyHelpTeam any update on when Cardiff broadband service will be restored? This has been going on since yesterday evening

  • mikeyroberts81 Mikey Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@mikeyroberts81) reported from Cardiff, Wales

    @PollyJames @SkyHelpTeam I live in Cardiff but my Internet seems to be fine, but dad who lives a mile down the road says his isn't working. Hopefully will be fixed soon.

  • KHoulgrave 🦋 Karen 🦋 (@KHoulgrave) reported from Newport, Wales

    How long is this outage going to last please? Been down all day @SkyHelpTeam #skybroadband #skybroadbandsouthwales

  • ThomasBroad1 Brother Biscuit (@ThomasBroad1) reported from Cardiff, Wales

    @jacobwyn29 @SkySports @premierleague Photo fix

  • kellyladd78 Kelly ladd (@kellyladd78) reported from Cardiff, Wales

    @SkyHelpTeam We have had no stop issues with Sky Broadway over the the last few months since the installation of Sky Q - with the lash engineer visit only on Friday - we pay a fortune for a second class service of late !

  • BarryWebster79 Barry Webster (@BarryWebster79) reported from Pontypridd, Wales

    @SkyHelpTeam yet another Broadband outage. Any update on when it’s likely to be fixed?? You say Cardiff and the South West, but the problem seems to be the whole of South Wales not just Cardiff

  • alunT Alun Thomas (@alunT) reported from Cardiff, Wales

    @SkyHelpTeam How can you not provide 24 hours support? There is obviously a national #sky crisis #skydown

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • bethel_atherton Bethel Atherton (@bethel_atherton) reported

    @SkyHelpTeam Our internet wifi appears to not be working but the service status says it should be?

  • adamtooke Adam Tooke (@adamtooke) reported

    @SkyHelpTeam what ******** is happening? 4 days in a row our wifi goes down. Just gone down twice in 20 minutes. What ******** am I paying for?

  • GaryStacey4 Gary S (@GaryStacey4) reported

    @SkySports Loris ran into Wilson, Wilson stops and his arm is up to protect himself, foul by Loris. Loris then cheats to try to influence the game by throwing himself to the floor. Poor referee, goal correctly give, Loris should be booked for simulation (cheating!)

  • JenniferLowdon jennifer lowdon (@JenniferLowdon) reported

    @SkyHelpTeam The link still advises an outage

  • smbappe7 .. (@smbappe7) reported

    Seb Hutchinson awful commentator voice 🤯 #skysports

  • AndyRob20899544 Andy Roberts (@AndyRob20899544) reported

    @SkySports @SkySportsPL How much is Mike Dean getting paid to fix these games #afcb

  • Leon88ElB Leon El B (@Leon88ElB) reported

    Bournmouth can count themselves unfortunate that the goal went against them, but also fortunate that Lerma has stayed on there. So they cancel eachother out really, due to the stupidity of both decisions by VAR. #WHUBOU #PL #SkySports

  • xo_CL30_ox • C L E O • (@xo_CL30_ox) reported

    @SkyHelpTeam how long does it take to sort out technically issues regarding my account?

  • MikeyH28 Mike Hal (@MikeyH28) reported

    @SkySports Sort your app out every time I try to play a video it just loops the advert and never shows the highlight!

  • pattni_s Sonal Pattni (@pattni_s) reported

    @SkyHelpTeam power outage for the second night. No broadband. Why is this happening? I take it we will be credited for the days we have been without broadband?