Sky Outage Report in Pontypool, Torfaen County Borough, Wales
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Pontypool, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Pontypool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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TV (53%)
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Internet (30%)
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Wi-fi (8%)
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Total Blackout (6%)
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Phone (2%)
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E-mail (2%)
Live Outage Map Near Pontypool, Torfaen County Borough, Wales
The most recent Sky outage reports came from the following cities: Cardiff, Newport, Hengoed, Caerphilly, Bargoed, Abertillery, Cwmbran and Pontypool.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Newport |
Internet | |
| Cardiff |
Internet | |
| Hengoed |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Sky Issues Reports Near Pontypool, Wales
Latest outage, problems and issue reports in Pontypool and nearby locations:
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Shane Andrews MBE 💙
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam hi, my sky Q and my other box that mirrors it hasn’t been working for 5 hours now. Is there an issue in Cardiff?
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Shaun Porter
(@srp0000) reported
from
Newport, Wales
Wtf is wrong with the sound @SkySports #MUNEVE ?
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@100Climbs @ibiza74pete1 Brilliant! Snag is, though I threaten to do this, the kids know I need to keep it on in order to run my business! Does anyone know if it's possible to divide the wifi signal so I can keep one channel on (password protected) but switch off the other? I use Sky. @SkyHelpTeam
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
@SkyHelpTeam guys do you have a telephone number where I can speak to someone? Your automated service just keeps going around in a circle & repeating its self.
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam They cut me off after they send a text!!! So frustrating. I am calling the published customer service number!!! I have tried all suggested directives in the website I just need help from a human !!
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Kevin D 🏴🍺🏒🏳️🌈
(@kev_Cymru) reported
from
Cardiff, Wales
@SkyHelpTeam broadband is down, is there an outage in the Cardiff area ? #cardiff #skybroadband
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James
(@jamestuck) reported
from
Cardiff, Wales
@SkyHelpTeam This is no help at all. I need to actually speak to someone but you don’t allow me. Ultimately the process to return my old device was not followed by Sky so never happened.
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal
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Kevin D 🏴🍺🏒🏳️🌈
(@kev_Cymru) reported
from
Cardiff, Wales
@SarahBell85 @SkyHelpTeam It’s down in Cardiff too so unlikely your device
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#HelloMyNameIsSimon🏴
(@amphlett_sg) reported
from
Cardiff, Wales
@SkyHelpTeam my mother in law ordered multiscreen in December and has been paying for it but no Minibox can you help ? Tried online & phone but going round in circles!
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Alun Thomas
(@alunT) reported
from
Cardiff, Wales
@SkyHelpTeam You need to employ more people. Everytime i have called over the previous 20 years with a problem i wait far too long. Customer retentions and sales answer far quicker! #sky
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David Goddard 🏴
(@DaioGoddard) reported
from
Treharris, Wales
@Burgy_Tog @SkySports If it was the foot sweep that put him down then he should be able to beat the count. Always takes the easy way out Molina
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Kevin D 🏴🍺🏒🏳️🌈
(@kev_Cymru) reported
from
Cardiff, Wales
@ChristianFish3 @SkyHelpTeam Mine is down. In city centre
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Gerald J Davies
(@GerJDav) reported
from
Caerphilly, Wales
@_drane @SkyUK If you use your hotspot try balancing your phone near an open window It might help the phone signal get in if you’ve got coated or treated glass
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James
(@jamestuck) reported
from
Cardiff, Wales
@SkyHelpTeam apparently you’ve cancelled my mobile phone swap because I didn’t send my old phone back in the packaging you never sent me. It sure what more I can do because getting in touch with you is like trying to unravel the mystery of how the universe started. #helpme
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andrew corten
(@AndrewCorten) reported
from
Newport, Wales
@GNev2 how ******** do @SkySports allow such a biased prick like you commentate on a Man U game ? You are a disgrace #biased #disgrace
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LeaveMyArseAlona
(@faT_Taf_213) reported
from
Cardiff, Wales
@DonVito29985036 @SkySportsPL @SkySports They can’t win anything with a captain that has never lifted a single trophy in his career.Better off going with Hendo as captain,at least he knows what is needed to win trophies. Kane just wants individual glory.That is exactly why he never squared the ball to Sterling at the WC
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LeaveMyArseAlona
(@faT_Taf_213) reported
from
Cardiff, Wales
@DonVito29985036 @SkySportsPL @SkySports He did not square that ball to Sterling and he has never won a single trophy in his life. He will not win his first trophy with England. He’s not a winner & those are the facts . Come back when he’s actually won something of significance.
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Tim Bishop
(@WelshBish) reported
from
Maesycwmmer, Wales
@SkyHelpTeam do you offer any boosters for WiFi? Im@just 4 meters away from the router in another room and it’s so slow
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Harry
(@stylebyherz) reported
@SkyHelpTeam Hi, I’ve been waiting on call for over an hour now and I’m yet to be connected to customer service. Basically, my sky remote is faulty, am I able to get a replacement considering I have sky protect insurance ?
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Chris Langley
(@chrisofle) reported
These commentators on sky sports are really getting on my nerves now, they talk absolute drivel. ‘Saturday night football starts early today this afternoon at 2:45’ What does that even mean? If it’s not complete bias bull **** it’s complete nonsense! #nffc #SkySports
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Thomas Allcorn
(@AllcornThomas) reported
@DTHiggs @SkyHelpTeam Still nothing here my interruption has now been 18 hours, I take it sky you will be compensating for the loss of service?
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Nicola Hood Brown
(@NiCb81) reported
@SkyHelpTeam Apparently can’t find the hub?! And a 30 minute wait on the phone while my husband is trying to work? Awful! Should just cancel and get a reliable company as we have home school and work that needs done.
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Rich Cross
(@RCDC1987) reported
@SkyHelpTeam Yes I have.... it a problem at Sky’s end. I had an email from you on Friday saying it was a known issue, then an email today saying the app is working fine. It’s been going on like this for two months.
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Bradley Maughan
(@maughan_bradley) reported
@SkyHelpTeam hello it’s me again my internet has fully went down again and when I try connect it says additional authentication needed it has been down all day
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Nicola Hood Brown
(@NiCb81) reported
@SkyHelpTeam New broadband boost router yesterday and now no internet at all - help?
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Eva
(@Wintersyve) reported
A nice start to my weekend. Someone claiming to be from @SkyHelpTeam to fix my really slow internet. Wanted me to fire up my laptop. I called them out and they got super aggressive #scam
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Flamexxx
(@Lacoeur2012) reported
@SkyHelpTeam is there an issue with the broadband today in SW London? Cannot load any apps on my TV or mobile, error = 'slow broadband speed', 'no internet connection'. Have reset the box and this has not rectified.
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willsaddy
(@addyaddywills) reported
@SkyHelpTeam over 40 mins on hold, very quick to get in contact when you want something but a 20 year customer can't even talk to a person!!! #disgusting #moneygrabbers