Sky

Sky Outage Report in Hengoed, Caerphilly County Borough, Wales

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Hengoed come from postal codes CF82.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Hengoed, Caerphilly County Borough, Wales 12/10/2025 13:40

December 10: Problems at Sky

Sky is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (61%)

    Internet (61%)

  2. TV (16%)

    TV (16%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hengoed, Caerphilly County Borough, Wales

The most recent Sky outage reports came from the following cities: Caerphilly, Treorchy, Blackwood, Abertillery, Cardiff, Cwmbran, Newport, Porth, Hengoed, Pontypridd, Bargoed, Cefn-coed-y-cymmer, Merthyr Tydfil, Aberdare and Treharris.

Loading map, please wait...
City Problem Type Report Time
United KingdomCaerphilly Phone
United KingdomTreorchy TV
United KingdomBlackwood TV
United KingdomAbertillery Internet
United KingdomCardiff Internet
United KingdomCwmbran Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

  • gingio Shane (@gingio) reported from Cardiff, Wales

    @SkyHelpTeam hi, I’m not happy that I’ve had numerous conversations with your team about returning my router and despite them confirming you received it back you’re now charging me. Please help.

  • mikeyroberts81 Mikey Roberts 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@mikeyroberts81) reported from Cardiff, Wales

    Hey @SkyHelpTeam any chance you can stop slowing down my broadband? I know what the trick it, to make me upgrade to a 'faster service'. What I'll do instead is find a better provider.

  • AndrewCorten andrew corten (@AndrewCorten) reported from Newport, Wales

    @GNev2 how ******** do @SkySports allow such a biased prick like you commentate on a Man U game ? You are a disgrace #biased #disgrace

  • glenn_nnelg9 Glenn Holloway (@glenn_nnelg9) reported from Llantrisant, Wales

    @SkyHelpTeam Again sky mess our broadband up. Without broadband for almost a month and now you turn it back off again and you can't turn it back on until the 7th of Jan. #workingfromhome #nointernet #help

  • Steffan_McMahon Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband

  • kev_Cymru Kevin D 🏴󠁧󠁢󠁷󠁬󠁳󠁿🍺🏒🏳️‍🌈 (@kev_Cymru) reported from Cardiff, Wales

    @ChristianFish3 @SkyHelpTeam Mine is down. In city centre

  • Steffan_McMahon Steffan McMahon (@Steffan_McMahon) reported from Bargoed, Wales

    @EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal

  • MRosspearce Ross Pearce (@MRosspearce) reported from Cardiff, Wales

    @SkyHelpTeam Hello, I just want to register a problem with my Sky Q box. It is noisy and needs regular re booting.Also the connection with the mini box is unreliable. I would like an engineer to call but don’t want that to happen during the Covid pandemic.

  • sarahtattoo13 Sarah Harvey (@sarahtattoo13) reported from Abertridwr, Wales

    @SkyUK Hi, I upgraded and activated my free year of discovery+ but everytime I try to use it on my box its says I need to upgrade? Can you help please? 🙏🏼🙏🏼

  • GerJDav Gerald J Davies (@GerJDav) reported from Caerphilly, Wales

    @_drane @SkyUK If you use your hotspot try balancing your phone near an open window It might help the phone signal get in if you’ve got coated or treated glass

  • kev_Cymru Kevin D 🏴󠁧󠁢󠁷󠁬󠁳󠁿🍺🏒🏳️‍🌈 (@kev_Cymru) reported from Cardiff, Wales

    @SarahBell85 @SkyHelpTeam It’s down in Cardiff too so unlikely your device

  • kev_Cymru Kevin D 🏴󠁧󠁢󠁷󠁬󠁳󠁿🍺🏒🏳️‍🌈 (@kev_Cymru) reported from Cardiff, Wales

    @SkyHelpTeam broadband is down, is there an outage in the Cardiff area ? #cardiff #skybroadband

  • TanJanDav Tania Davies (@TanJanDav) reported from Cardiff, Wales

    @SkyHelpTeam how do I get to talk to a human at customer service? I keep calling and the computer texts me a link to the website. You have already done that.!this is shocking service

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    @SkyHelpTeam guys do you have a telephone number where I can speak to someone? Your automated service just keeps going around in a circle & repeating its self.

  • srp0000 Shaun Porter (@srp0000) reported from Newport, Wales

    Wtf is wrong with the sound @SkySports #MUNEVE ?

  • ricardofodol Richard A. Hughes (@ricardofodol) reported from Llanharan, Wales

    @AndrewMorganRCT @skytv @SkyHelpTeam you're better this, help Cllr Morgan out

  • UKEmpLawyer James Moss (@UKEmpLawyer) reported from Newport, Wales

    Really trash #skybroadband again. My kids have been complaining this evening as they've been dropped out of xbox games mid-game due to crap wifi. It's not the speed or service we should expect & we still haven't received the booster promised! #poorcustomerservice @SkyHelpTeam

  • TanJanDav Tania Davies (@TanJanDav) reported from Cardiff, Wales

    @SkyHelpTeam Good morning, I have been having issues with my broadband for 3 weeks. Randomly my devices will not connect to the internet. The amber face appears as well as flashing on occasion . Seems to happen on a weekend and in the Evening? Can you help? Thanks

  • UKEmpLawyer James Moss (@UKEmpLawyer) reported from Newport, Wales

    @100Climbs @ibiza74pete1 Brilliant! Snag is, though I threaten to do this, the kids know I need to keep it on in order to run my business! Does anyone know if it's possible to divide the wifi signal so I can keep one channel on (password protected) but switch off the other? I use Sky. @SkyHelpTeam

  • TanJanDav Tania Davies (@TanJanDav) reported from Cardiff, Wales

    @SkyHelpTeam They cut me off after they send a text!!! So frustrating. I am calling the published customer service number!!! I have tried all suggested directives in the website I just need help from a human !!

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • XboxScott96 Scott Shaw (@XboxScott96) reported

    @SkyHelpTeam DONT GET SKY. Internet IS APPAULING AND WHEN YOU CALL THEM RHEY JUST HANG UP . HAD ABOUT 4 ENGINEERS AND PN TWO OCCASIONS NO ONE COME. PLEASE DONT BUY SKY

  • DieselTuning John Devlin ⚽️ (@DieselTuning) reported

    @JacquiOatley @SkySports @SoccerSaturday Hope they got an upgrade Jacqui, ladies facilities are notoriously bad at most grounds, why should that be in this day and age? 🙄

  • bubblesarah bubblesarah (@bubblesarah) reported

    @SkyHelpTeam You didn't even help me,

  • SteveW88 Stephen Williams (@SteveW88) reported

    @SkyHelpTeam No, it's my mobile that is with you! I'm relying on my piggy bank data and the mobile connection isn't great (never has been really). So I'll be looking at a new phone provider after my 2 years with you is up, that's all

  • jbrad3500 Jason (@jbrad3500) reported

    @MikeyTheGreek29 @SkyUK I’ll be doing exactly the same. Haven’t touched my sky tv box in over 6months. Such crap, over priced and continual prices increases. Disgusting practice

  • tipee41 Little Miss Sunshine (@tipee41) reported

    @SkyUK I’m a very cross VIP customer - i am seriously thinking of cancelling my subscription with you after so many years!!!!

  • tipee41 Little Miss Sunshine (@tipee41) reported

    @SkyHelpTeam In the call on Tuesday it was never mentioned that prices would be rising shortly! Surely advisors were aware of this and should be advising customers?? I understand that prices need to rise, I contacted as in the current climate I’m trying to save any money where I can

  • markyanderson91 Mark Anderson (@markyanderson91) reported

    What have @SkyUK done to Soccer Saturday man! Absolutely terrible now man, panel is joke it’s absolute tragic watching this now! #soccersaturday

  • AberdeinStacey Stacey Aberdein (@AberdeinStacey) reported

    @SkyHelpTeam is there a outage effecting the LS27 area? Unable to work from home and testing online has misleading information?

  • adamreeve87 Adam Reeve (@adamreeve87) reported

    @SkySports has Don Goodman been sponsored by Ivan Toney to mention him as many times as possible!! It’s embarrassing the lads not even playing! Awful! Might want to mention that @Coventry_City have played well today! #pusb