Sky

Sky Outage Report in Hengoed, Caerphilly County Borough, Wales

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Hengoed come from postal codes CF82.

Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.

Problems in the last 24 hours in Hengoed, Wales

The chart below shows the number of Sky reports we have received in the last 24 hours from users in Hengoed and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Sky Outage Chart in Hengoed, Caerphilly County Borough, Wales 03/30/2026 20:50

March 30: Problems at Sky

Sky is having issues since 10:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Sky users through our website.

  1. Internet (46%)

    Internet (46%)

  2. TV (30%)

    TV (30%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. Phone (3%)

    Phone (3%)

  6. E-mail (2%)

    E-mail (2%)

Live Outage Map Near Hengoed, Caerphilly County Borough, Wales

The most recent Sky outage reports came from the following cities: Cardiff, Blackwood, New Tredegar, Hengoed, Treharris, Pontypridd, Tonypandy, Cwmbran, Caerphilly, Newport, Merthyr Tydfil, Mountain Ash, Pontyclun, Porth and Bargoed.

Loading map, please wait...
City Problem Type Report Time
United KingdomCardiff Internet
United KingdomBlackwood Internet
United KingdomNew Tredegar Wi-fi
United KingdomHengoed Internet
United KingdomBlackwood Internet
United KingdomTreharris Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Sky Issues Reports Near Hengoed, Wales

Latest outage, problems and issue reports in Hengoed and nearby locations:

  • gareth_thmpsn Gareth Thompson (@gareth_thmpsn) reported from Cardiff, Wales

    My broadband is awful @SkyHelpTeam.

  • gingio Shane (@gingio) reported from Cardiff, Wales

    @SkyHelpTeam how come you can only offer me a basic broadband but BT can offer me two speeds over fibre? Am I missing something or are they slow in telling you they’re upgraded?

  • gerry_tudor gerald davies (@gerry_tudor) reported from Cardiff, Wales

    @SkyHelpTeam I think there’s a problem in my area, help.. !!

  • GenghisCANN Gareth Alan (@GenghisCANN) reported from Merthyr Tydfil, Wales

    @SkyUK is there am issue with sky broadband this evening? My connection has been rubbish for several hours now!

  • UKEmpLawyer James Moss (@UKEmpLawyer) reported from Newport, Wales

    @waxperfect @SkyHelpTeam When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!

  • UKEmpLawyer James Moss (@UKEmpLawyer) reported from Newport, Wales

    @PaulCaddick11 @AdamStubbz @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!

  • lilmiss_annie angharad aka Annie (@lilmiss_annie) reported from Ebbw Vale, Wales

    With the dish on it thats mine. I don't get a sorry just a "oh I see" my nephew rang customer services for me as I was still shaking and upset. All they told me to do was fill out a feedback form and that would be the end of it!! I am disgusted and disappointed in @SkyUK

  • kellyladd78 Kelly ladd (@kellyladd78) reported from Cardiff, Wales

    @SkyHelpTeam It’s not broadband - our new phone line is not working ??? Can you do a line test ?

  • Youngonesclubs Young Ones Clubs Ltd. (@Youngonesclubs) reported from Pentyrch, Wales

    @skyhelpteam I have had poor WiFi coverage at my home for months, I have tried calling but as I am not vulnerable or Over 70 I can not get help. I have tried all the tips on website, It needs a booster. Can you please help?

  • UKEmpLawyer James Moss (@UKEmpLawyer) reported from Newport, Wales

    @AdamStubbz @SkyUK When I realised our broadband speed from #Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!

  • UKEmpLawyer James Moss (@UKEmpLawyer) reported from Newport, Wales

    @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!

  • YukFongWong1 Yuk-Fong Wong (@YukFongWong1) reported from Cardiff, Wales

    @SkyHelpTeam Does not solve my issues

  • YukFongWong1 Yuk-Fong Wong (@YukFongWong1) reported from Cardiff, Wales

    @SkyHelpTeam how to watch catch up I’ve done everything on the app not able to do this yet I’m paying for this service

  • R_Bradley_WBA Gavenny Baggie (@R_Bradley_WBA) reported from Abergavenny, Wales

    @SkySports @btsport @premierleague As a customer of both TV Channels, can you confirm that all Clubs will have an equal amount of games on your channels and then on PPV??? Or will the Top 6 fans will get the better deal again?? I’ll wait.....

  • gingio Shane (@gingio) reported from Cardiff, Wales

    @SkyHelpTeam hi there, I’ve sent you my router back on the day my service ended yet you’ve not registered receiving it and are texting me reminding me. I have proof of postage and know it was delivered. Can you help update my account please?

  • Mat_Seymour Mat Seymour (@Mat_Seymour) reported from Cardiff, Wales

    Hi Sky. How do I order an engineer to fit a broadband boost in my house? I pay for the service but can’t see anyway of ordering it online or on the app. I don’t want to call a number and be on hold for 50 minutes. Thanks @SkyHelpTeam #skybroadband #skyboost

  • PaulSmith83 Paul Smith (@PaulSmith83) reported from Mountain Ash, Wales

    @SkyHelpTeam can someone help me out please? I am speaking to someone called Aaron who is insisting on not helping me! Paying £42 a month for 2.5mbs broadband. He admits there’s a fault but won’t do anything about it.

  • neilbennett0707 Neil (@neilbennett0707) reported from Merthyr Tydfil, Wales

    ******* @SkyUK hub not working again, this daily occurrence @skyhelpteam doesn't half help my complaint with @ofcom

  • kellyladd78 Kelly ladd (@kellyladd78) reported from Cardiff, Wales

    @SkyHelpTeam I have had to give up due to lack of response , do you have an online fault service or email / chat ?

  • lilmiss_annie angharad aka Annie (@lilmiss_annie) reported from Ebbw Vale, Wales

    Been with @SkyUK almost 9yrs and this is the first time that an engineer has spoken to me so rudely. He knocks my door and TELLS me that he's cutting me off because I'm stealing from another customer. I EXPLAIED to him I have my own account and dish. He then points to the side

Sky Issues Reports

Latest outage, problems and issue reports in social media:

  • StuForrest1983 Stuart Forrest (@StuForrest1983) reported

    @SkyHelpTeam Hi there, yes I have constant problems with sky glass. It’s turns off when it likes, the voice control turns on when it wants, it freezes and has made a horrendous noise through the speakers. And to top it off having constant broadband issues.

  • ElaineMaguire7 Elaine Maguire (@ElaineMaguire7) reported

    So still no Sky Hub after OVER A MONTH..so no WiFi therefore kids have to study elsewhere, no TV to watch because I purchased sky glass also, car doesn’t charge without WiFi for the pod and NO manager available in @SkyUK or even ironically @SkyHelpTeam to help, TERRIBLE SERVICE!!

  • DoucheAlmighty julesweyman (@DoucheAlmighty) reported

    @SkyHelpTeam Yeah and you guys think it's a good idea to bundle everything together so it runs through an Internet service which is pathetic at best fell real sorry for sky glass customers well actually i don't as i saw this coming

  • rubyliss Melissa Smyth (@rubyliss) reported

    @SkyHelpTeam raised a complaint last night….I since have found out more from openreach via Twitter than your company can and to get through to the department is an utter joke! Someone please help!!!

  • slaterSP73 Simon Slater (@slaterSP73) reported

    @skytv @SkyUK @SkyHelpTeam So no ITVx app on SkyQ, whats going on why are you the only platform not to have this or All4 & My5 for that matter. And before you say it you do not offer all the content of these apps in your catch up/on demand service. What is the issue ?

  • CliveRoper Clive Roper (@CliveRoper) reported

    @SkyHelpTeam Sky Stream remote faulty, reported 8.30 Tuesday morning. Told should get replacement next day. Still nothing. 1.5 hrs on phone yesterday, no help, says now 5 working days. Why? New customer gets it within 24 hours. No tv. No real apology and no help at all. Shocking.

  • dansalt Dan Salt (@dansalt) reported

    @SkyHelpTeam Hi Ross @SkyHelpTeam. It's not broken. It was down due to scheduled work. My gripe was that for 2 weeks running work clearly affected areas not in the outage msg. Either not aware of the larger impact, or they didn't want to say. Just causes unnecessary frustration 🤷

  • DoloATWin unwind (@DoloATWin) reported

    @SkyHelpTeam It was a problem at the exchange, it’s back now. Very poor support from Sky. And what about @cfoden31 with no service for 4 months?

  • spudfifty Robb (@spudfifty) reported

    @SkyHelpTeam 2nd request now can somebody please look into my issues sky stopped working 2 days after install no engineer till 24.12 not acceptable #not happy #regretting joining

  • nickstreetphoto nickstreetphoto (@nickstreetphoto) reported

    @SkyHelpTeam fibre broadband been down now 4 days due to outage in east London. Any idea when this is likely to be fixed? Called customer services on Wednesday and told should be working by Thursday