Sky Outage Report in Risca, Caerphilly County Borough, Wales
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Risca, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Risca and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (46%)
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TV (31%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Risca, Caerphilly County Borough, Wales
The most recent Sky outage reports came from the following cities: Cardiff, Mountain Ash, Blackwood, Newport, Pontypridd, Hengoed, Bargoed, Merthyr Tydfil, Caerphilly, Pontypool, Treharris, Cwmbran, Ynysddu and Usk.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Mountain Ash |
Internet | |
| Cardiff |
Internet | |
| Blackwood |
Wi-fi | |
| Newport |
TV | |
| Cardiff |
Internet |
Community Discussion
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Sky Issues Reports Near Risca, Wales
Latest outage, problems and issue reports in Risca and nearby locations:
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@lairy72 @SkyUK If they make any admissions of poor service/promise to do anything for you (e.g. send a router/booster) ensure you get them to email you written confirmation whilst you are still on the phone with them, or they'll deny it was ever said & won't be able to locate recording of call!
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Mikey Roberts 🏴
(@mikeyroberts81) reported
from
Cardiff, Wales
Hey @SkyHelpTeam any chance you can stop slowing down my broadband? I know what the trick it, to make me upgrade to a 'faster service'. What I'll do instead is find a better provider.
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Sarah Harvey
(@sarahtattoo13) reported
from
Abertridwr, Wales
@SkyUK Hi, I upgraded and activated my free year of discovery+ but everytime I try to use it on my box its says I need to upgrade? Can you help please? 🙏🏼🙏🏼
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam hi, I’m not happy that I’ve had numerous conversations with your team about returning my router and despite them confirming you received it back you’re now charging me. Please help.
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@AdamStubbz @SkyUK When I realised our broadband speed from #Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to contract coming to an end. No way am I paying that extra increase, especially in such unprecedented times. Off to @SkyHelpTeam I go for my broadband #BetterDeal
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andrew corten
(@AndrewCorten) reported
from
Newport, Wales
@GNev2 how ******** do @SkySports allow such a biased prick like you commentate on a Man U game ? You are a disgrace #biased #disgrace
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@breezymate @SkyUK When I realised our broadband speed from Sky was below the minimum guaranteed, I complained. Their tech expert agreed & said on 27 08 20 she'd send us a broadband booster in recognition of poor service. The booster never arrived. Sky now deny ever promising to send us a booster!
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Henry Field Assoc CIPD
(@henryf2409) reported
from
Cardiff, Wales
Helped my nan sort her @SkyUK bill today. really helpful service happy with the outcome... But she's in her 70s and has been allowed to have her bills increase to between 130-160 per month for over 2 years... Surely Safeguarding volunerable customers should stop that happening!?
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
@100Climbs @ibiza74pete1 Brilliant! Snag is, though I threaten to do this, the kids know I need to keep it on in order to run my business! Does anyone know if it's possible to divide the wifi signal so I can keep one channel on (password protected) but switch off the other? I use Sky. @SkyHelpTeam
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam They cut me off after they send a text!!! So frustrating. I am calling the published customer service number!!! I have tried all suggested directives in the website I just need help from a human !!
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James Moss
(@UKEmpLawyer) reported
from
Newport, Wales
Really trash #skybroadband again. My kids have been complaining this evening as they've been dropped out of xbox games mid-game due to crap wifi. It's not the speed or service we should expect & we still haven't received the booster promised! #poorcustomerservice @SkyHelpTeam
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Danny Bullock
(@Dannyb1385) reported
from
Clevedon, England
Souness is such a dinosaur...**** him off @SkySports
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Shelley Bellamy
(@Bestyroo) reported
from
Dinas Powys, Wales
@SkyHelpTeam hi we are waiting for our new router dispatched 30 Nov, tracking info says estimated arrival 28Nov. Still not arrived. Are we talking Nov 2021?? because if so, work are going to be super pissed off when I tell them on monday. Help please!! 🙏
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam how do I get to talk to a human at customer service? I keep calling and the computer texts me a link to the website. You have already done that.!this is shocking service
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Ross Pearce
(@MRosspearce) reported
from
Cardiff, Wales
@SkyHelpTeam Hello, I just want to register a problem with my Sky Q box. It is noisy and needs regular re booting.Also the connection with the mini box is unreliable. I would like an engineer to call but don’t want that to happen during the Covid pandemic.
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Andrew Newman 🏴
(@andyn63) reported
from
Cardiff, Wales
@SkyHelpTeam Hi sky. Our internet is not working and neither is it working for several of my neighbours. Any news on what’s going on? Thanks. CF5 6XR. 👍🏼
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Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam Good morning, I have been having issues with my broadband for 3 weeks. Randomly my devices will not connect to the internet. The amber face appears as well as flashing on occasion . Seems to happen on a weekend and in the Evening? Can you help? Thanks
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Glenn Holloway
(@glenn_nnelg9) reported
from
Llantrisant, Wales
@SkyHelpTeam Again sky mess our broadband up. Without broadband for almost a month and now you turn it back off again and you can't turn it back on until the 7th of Jan. #workingfromhome #nointernet #help
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Steffan McMahon
(@Steffan_McMahon) reported
from
Bargoed, Wales
@EE - Absolute nightmare trying to get through to cancel my broadband due to price increase of nearly £20 due to end of promotional contract coming to an end. No way am I paying that extra increase off to @SkyHelpTeam I go for my broadband
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Marcus A
(@MarcusA75036318) reported
@beansyward @SkySports Not a case of changing result this is about making sure this clear breach of rules to suit 1 driver only, never happens again
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Leighton Sanders
(@LeightonSanders) reported
@SkyHelpTeam No still having problems with calls
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Wesley da Hammer ⚒️
(@CouchPotatoUK) reported
from
Romford, England
@SkySports I know there is a lot of money involved, but this just stinks of "poor loser" from Hamilton.
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Saint Nicholas 🎅🏻
(@TheNicktarine) reported
@robmwhite @premierleague @SkySports Probably longer. I’m only a short tube journey away, and I walk the rest of it (if I go to Holloway Road I have to go out to home back in) so I just go to Archway and either bus it or walk. Bus is pointless as traffic is terrible.
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angiebean1983
(@angiebean1983) reported
@SkyHelpTeam you have added a late fee to my bill but i have been trying to pay the stupid bill online for days but it just keeps saying something is wrong and you are trying to fix it!! I think you have a ******* cheek
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Raj Dhamu
(@rdhamu) reported
@SkyHelpTeam Broadband down for 4 days and now mobile data down. On hold with Sky for over an hour now. And still waiting. Btw that’s with Diamond VIP support!!
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helen hinchcliffe
(@mrjinx8653) reported
@SkyHelpTeam Why aren’t you doing this for me ? I have limited access using my mobile in poor reception area. I’m the customer! This is a problem created between openreach and yourselves. Totally unhelpful how on earth do I find the broadband team contact details without internet access.
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Helen Poole
(@helenpoolebooks) reported
@rdhamu @SkyHelpTeam I only switched to Sky mobile in Oct as I left their TV service & was told because I was a Diamond VIP I would lose this, so I switched my mobile, you know, because of the instant call answering etc. 🙄 Over an hour wait time. Wish I had stayed with EE - was with them 20 years!
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AFCDank
(@AFCDank) reported
@subbuteo77 @SkySports Red Bull would be doing the exact same…rules were broken that cost their driver a championship.
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🇬🇧 Epic Gamer Hydro 🇵🇰
(@hamzaishydrolol) reported
@SkyUK @AppleTVPlus Fix the Wifi, Internet problems