Sky Outage Report in Tonyrefail, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Tonyrefail, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Tonyrefail and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 01: Problems at Sky
Sky is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Tonyrefail, Rhondda Cynon Taf, Wales
The most recent Sky outage reports came from the following cities: Cardiff, Pontyclun, Treharris, Tonypandy, Bridgend, Blackwood, Hengoed, Caerphilly, Pontypridd, Ynysddu, Porthcawl, Ferndale, Treorchy, Barry and Maesteg.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Internet | |
| Pontyclun |
Internet | |
| Treharris |
Internet | |
| Tonypandy |
TV | |
| Bridgend |
Wi-fi | |
| Cardiff |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Tonyrefail, Wales
Latest outage, problems and issue reports in Tonyrefail and nearby locations:
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Mat Seymour
(@Mat_Seymour) reported
from
Cardiff, Wales
Hi Sky. How do I order an engineer to fit a broadband boost in my house? I pay for the service but can’t see anyway of ordering it online or on the app. I don’t want to call a number and be on hold for 50 minutes. Thanks @SkyHelpTeam #skybroadband #skyboost
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ajp
(@gwentvillan) reported
from
Newcastle Higher, Wales
@SkyHelpTeam But do you support Apple Watch cellular ? Thanks
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Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
My broadband is awful @SkyHelpTeam.
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Rich Powell
(@TheRichPowell) reported
from
Resolven, Wales
Good to see Britain in a recession and @SkySports & @btsport putting football on PPV! Absolute shocking how can companies do it! Let’s hope the viewing rates go down and you see seance absolute grabbers!
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Neil
(@neilbennett0707) reported
from
Merthyr Tydfil, Wales
******* @SkyUK hub not working again, this daily occurrence @skyhelpteam doesn't half help my complaint with @ofcom
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Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam Does not solve my issues
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Neill Owen
(@newollien) reported
from
Bridgend, Wales
Hi 👋 @SkyHelpTeam - is this number connected with your Sky Broadband Tech Team ? 01644702597 - Just had someone cold call me saying they’re from Sky Broadband Tech Team offering to help maximise my connection speeds after noticing dropouts ??
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Gareth Alan
(@GenghisCANN) reported
from
Merthyr Tydfil, Wales
@SkyUK is there am issue with sky broadband this evening? My connection has been rubbish for several hours now!
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Michelle Everitt
(@ShellEve73) reported
from
Price Town, Wales
@SkyHelpTeam is there a problem in Bridgend area no WiFi since around 9pm ? #skybroadband
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Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam how to watch catch up I’ve done everything on the app not able to do this yet I’m paying for this service
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam hi there, I’ve sent you my router back on the day my service ended yet you’ve not registered receiving it and are texting me reminding me. I have proof of postage and know it was delivered. Can you help update my account please?
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam I have had to give up due to lack of response , do you have an online fault service or email / chat ?
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Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam how come you can only offer me a basic broadband but BT can offer me two speeds over fibre? Am I missing something or are they slow in telling you they’re upgraded?
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Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam It’s not broadband - our new phone line is not working ??? Can you do a line test ?
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gerald davies
(@gerry_tudor) reported
from
Cardiff, Wales
@SkyHelpTeam I think there’s a problem in my area, help.. !!
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Henry Field Assoc CIPD
(@henryf2409) reported
from
Cardiff, Wales
Helped my nan sort her @SkyUK bill today. really helpful service happy with the outcome... But she's in her 70s and has been allowed to have her bills increase to between 130-160 per month for over 2 years... Surely Safeguarding volunerable customers should stop that happening!?
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Glennerboy
(@glennerboy) reported
from
Bridgend, Wales
@SkyHelpTeam hi internet down in the Bridgend area how long is it going to take to fix. It’s been shocking over the last few days. Sort it out.
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Jo Owens(Shardelow)
(@JoOwens2) reported
from
Barry, Wales
@SkyUK what’s happening???? Sky errors when trying to access emails!! Lots of people seem to be having same issue
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Carys Lewis
(@carysmkl) reported
from
Porthcawl, Wales
@SkyHelpTeam Hello. We are consistently having issues with our Sky broadband despite multiple booster boxes. A number of times it shows as no internet for 30 mins or so and takes a while to fix. Today, so far it’s not fixable. Please can you help?
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Rebecca Cogbill
(@beccacogbill) reported
from
Coychurch Lower, Wales
@SkyHelpTeam Been having problems over the last 3 months with my signal losing.. it can take over an hour to come back.. plus got no signal upstairs in my property... anyway to help?
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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Kaiser Soothsays
(@_SonOfTheDesert) reported
@SkyUK I have questions. 1) What if broadband goes down? Can I use my dish as a back-up? 2) Does it support multi-screen? 3) Can I record to it? If so, what is the capacity? My Q box has 2TB. 4) What is the warranty period? The website says 2 years but the tech specs suggest 3.
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Nobody
(@NobodyN20323258) reported
@SkyHelpTeam It's already connected, has been since 27th Sept, but your team didn't do the basics to ensure it worked. After fixing it it's then been completely disconnected days later, for me to then be told it'll take at least another week to even look at, let alone fix. Awful service.
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Soph ミ☆
(@mxsophiie) reported
@SkyHelpTeam That’s going to be a problem because my mobile data isn’t strong enough to even open Google right now
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Pete K. 🇬🇧 🇩🇪
(@petekitching) reported
@SkyHelpTeam Have an egineer in now, been waiting over a week. Surprisingly he cannot find a problem with equipment. As we keep telling Sky its the ancient bt (openreach) hardware in my area - heavy rain = outage as pole box leaks. Drying it & mastic seal only lasts 6 months, then same again.
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Baggpus 💙
(@AnneBarguss) reported
@SkyHelpTeam That did not happen last Friday as you well know and when one has no internet or phone how the heck would one contact the “tech team “ Yes the outage affected the phone
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belle
(@isabellembrey) reported
@SkyHelpTeam Screen is just black when I try and click on any tv channel, or try and watch something recorded. Netflix also doesn’t appear to be working through sky box either. Internet in house is fine as WFH and having no connectivity issues
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Ryanmoore86
(@Ryanmoore861) reported
@SkySports **** up Andy
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Jacques Brown
(@JAGBrown1999) reported
@SkyHelpTeam having problems with sky broadband keeps resetting itself go into the app and says nothing wrong
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Deb
(@Deb25393818) reported
@SkyHelpTeam why is my Internet down all day checked all my connections keeps flicking in and out
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Westie
(@Lynnie_A_) reported
@SkyHelpTeam I've had the subscription for 10yrs they say all my end was fine they had no idea why it was saying that. Must be a area issue but like I said no1 elase5in my street has any bother