Sky Outage Report in Tonyrefail, Rhondda Cynon Taf, Wales
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Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
Problems in the last 24 hours in Tonyrefail, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Tonyrefail, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Sky. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
- Internet (46%)
- TV (31%)
- Wi-fi (13%)
- Total Blackout (5%)
- Phone (3%)
- E-mail (2%)
Live Outage Map Near Tonyrefail, Wales
The most recent Sky outage reports came from the following cities: Bridgend, Cardiff, Blackwood, New Tredegar, Hengoed, Treharris, Pontypridd, Tonypandy, Caerphilly, Merthyr Tydfil, Mountain Ash, Pontyclun, Porth, Bargoed, and Ferndale.
| City | Problem Type | Report Time |
|---|---|---|
 Bridgend
|
TV | 2 days ago |
|
Bridgend
|
TV | 3 days ago |
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Cardiff
|
Internet | 5 days ago |
|
Blackwood
|
Internet | 6 days ago |
|
New Tredegar
|
Wi-fi | 8 days ago |
|
Hengoed
|
Internet | 9 days ago |
Community Discussion
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Sky Issues Reports Near Tonyrefail, Wales
Latest outage, problems and issue reports in Tonyrefail and nearby locations:
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Neill Owen (@newollien) reported from Bridgend, WalesHi 👋 @SkyHelpTeam - is this number connected with your Sky Broadband Tech Team ? 01644702597 - Just had someone cold call me saying they’re from Sky Broadband Tech Team offering to help maximise my connection speeds after noticing dropouts ??
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Mikey Roberts 🏴 (@mikeyroberts81) reported from Cardiff, WalesHey @SkyHelpTeam any chance you can stop slowing down my broadband? I know what the trick it, to make me upgrade to a 'faster service'. What I'll do instead is find a better provider.
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Kelly ladd (@kellyladd78) reported from Cardiff, Wales@SkyHelpTeam It’s not broadband - our new phone line is not working ??? Can you do a line test ?
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gerald davies (@gerry_tudor) reported from Cardiff, Wales@SkyHelpTeam I think there’s a problem in my area, help.. !!
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Andrew Newman 🏴 (@andyn63) reported from Cardiff, Wales@SkyHelpTeam Hi sky. Our internet is not working and neither is it working for several of my neighbours. Any news on what’s going on? Thanks. CF5 6XR. 👍🏼
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Sarah Harvey (@sarahtattoo13) reported from Abertridwr, Wales@SkyUK Hi, I upgraded and activated my free year of discovery+ but everytime I try to use it on my box its says I need to upgrade? Can you help please? 🙏🏼🙏🏼
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Michelle Everitt (@ShellEve73) reported from Price Town, Wales@SkyHelpTeam is there a problem in Bridgend area no WiFi since around 9pm ? #skybroadband
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Henry Field Assoc CIPD (@henryf2409) reported from Cardiff, WalesHelped my nan sort her @SkyUK bill today. really helpful service happy with the outcome... But she's in her 70s and has been allowed to have her bills increase to between 130-160 per month for over 2 years... Surely Safeguarding volunerable customers should stop that happening!?
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Mat Seymour (@Mat_Seymour) reported from Cardiff, WalesHi Sky. How do I order an engineer to fit a broadband boost in my house? I pay for the service but can’t see anyway of ordering it online or on the app. I don’t want to call a number and be on hold for 50 minutes. Thanks @SkyHelpTeam #skybroadband #skyboost
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Shane (@gingio) reported from Cardiff, Wales@SkyHelpTeam hi there, I’ve sent you my router back on the day my service ended yet you’ve not registered receiving it and are texting me reminding me. I have proof of postage and know it was delivered. Can you help update my account please?
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Rich Powell (@TheRichPowell) reported from Resolven, WalesGood to see Britain in a recession and @SkySports & @btsport putting football on PPV! Absolute shocking how can companies do it! Let’s hope the viewing rates go down and you see seance absolute grabbers!
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Shelley Bellamy (@Bestyroo) reported from Dinas Powys, Wales@SkyHelpTeam hi we are waiting for our new router dispatched 30 Nov, tracking info says estimated arrival 28Nov. Still not arrived. Are we talking Nov 2021?? because if so, work are going to be super pissed off when I tell them on monday. Help please!! 🙏
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Rebecca Cogbill (@beccacogbill) reported from Coychurch Lower, Wales@SkyHelpTeam Been having problems over the last 3 months with my signal losing.. it can take over an hour to come back.. plus got no signal upstairs in my property... anyway to help?
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Carys Lewis (@carysmkl) reported from Porthcawl, Wales@SkyHelpTeam Hello. We are consistently having issues with our Sky broadband despite multiple booster boxes. A number of times it shows as no internet for 30 mins or so and takes a while to fix. Today, so far it’s not fixable. Please can you help?
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Kelly ladd (@kellyladd78) reported from Cardiff, Wales@SkyHelpTeam I have had to give up due to lack of response , do you have an online fault service or email / chat ?
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Ross Pearce (@MRosspearce) reported from Cardiff, Wales@SkyHelpTeam Hello, I just want to register a problem with my Sky Q box. It is noisy and needs regular re booting.Also the connection with the mini box is unreliable. I would like an engineer to call but don’t want that to happen during the Covid pandemic.
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Shane (@gingio) reported from Cardiff, Wales@SkyHelpTeam hi, I’m not happy that I’ve had numerous conversations with your team about returning my router and despite them confirming you received it back you’re now charging me. Please help.
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Yuk-Fong Wong (@YukFongWong1) reported from Cardiff, Wales@SkyHelpTeam how to watch catch up I’ve done everything on the app not able to do this yet I’m paying for this service
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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chloe (@chloe1702) reported@SkyHelpTeam i've tried that and have been told it would charge me for the call and it's over a 20 minute wait time, could you not arrange for someone to call me as it's your issue? as a new customer this is really poor.
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Sarah Knapper (@the_knapster) reported@SkyHelpTeam Hi Sky Help team. I've been waiting twenty minutes on the live chat for a rep to respond. Do you know what the average wait time is at the moment please?
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Peter Fazal (@interimworks) reported@SkyHelpTeam been on chat for 2 hours - adviser took 15 min break - can’t send me transcript - now has an it problem 🤬 went from trying to get better deal to full cancellation 🙈
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chloe (@chloe1702) reported@SkyHelpTeam does that matter? Last night's Love Island but no catchup or on demand service will work and my internet is connected.
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Anne Lomax (@Anne10max) reported@KateWritesBooks @skytv @SkyHelpTeam I was very seriously considering a move to Sky for broadband and tv. I have changed my mind. You charged a vulnerable gentleman for a service he never accessed SHAME ON YOU
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Susan Richardson (@oosaboos) reported@SkyHelpTeam hi. I’ve been having serious issue with my broadband over the last two weeks. I’ve paid for super fast but each time I check my download speeds are rubbish and it almost impossible to run more than one device
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Katrina Wilson 🐶🐯 (@katwilson04) reportedDoes anyone know where I can watch Law and Order SVU. I got to series 9 on @SkyUK, but its never come back on again and I'm not paying £20 to watch the series via amazon prime!
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Aimee ♓️ (@earthtoaimee_) reported@SkyHelpTeam Just called thru, the man on the phone couldn't have cared less, we have booked an engineer but no appt for 13 days.. all we need is the switching adapter sent out so we can connect to the satellite problem solved. Not sure why we need the appt and waste all this time 🤔
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chloe (@chloe1702) reported@SkyUK why is my package saying to upgrade to use catchup? As a new customer this is really shoddy, I have the full HD Sky Q package and the online help tool is awful.
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chloe (@chloe1702) reported@SkyHelpTeam As i said i don't have that. The 'star treatment' in your emails is off the mark, this is a new user set up issue. Thanks for your help but it really isn't good customer service.