Sky Outage Report in Tonyrefail, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Tonyrefail, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Tonyrefail and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 11: Problems at Sky
Sky is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
-
Internet (51%)
-
TV (27%)
-
Wi-fi (11%)
-
Total Blackout (6%)
-
Phone (2%)
-
E-mail (2%)
Live Outage Map Near Tonyrefail, Rhondda Cynon Taf, Wales
The most recent Sky outage reports came from the following cities: Bridgend, Treorchy, Cardiff, Barry, Caerphilly, Maesteg, Aberdare, Porthcawl, Blackwood, Treharris, Hengoed, Mountain Ash, Ferndale, Pontypridd and Merthyr Tydfil.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
TV | |
| Bridgend |
Internet | |
| Treorchy |
Internet | |
| Cardiff |
TV | |
| Cardiff |
Total Blackout | |
| Barry |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Tonyrefail, Wales
Latest outage, problems and issue reports in Tonyrefail and nearby locations:
-
Sarah Harvey
(@sarahtattoo13) reported
from
Abertridwr, Wales
@SkyUK Hi, I upgraded and activated my free year of discovery+ but everytime I try to use it on my box its says I need to upgrade? Can you help please? 🙏🏼🙏🏼
-
Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam how do I get to talk to a human at customer service? I keep calling and the computer texts me a link to the website. You have already done that.!this is shocking service
-
Gareth Thompson
(@gareth_thmpsn) reported
from
Cardiff, Wales
My broadband is awful @SkyHelpTeam.
-
Michelle Everitt
(@ShellEve73) reported
from
Price Town, Wales
@SkyHelpTeam is there a problem in Bridgend area no WiFi since around 9pm ? #skybroadband
-
Mikey Roberts 🏴
(@mikeyroberts81) reported
from
Cardiff, Wales
Hey @SkyHelpTeam any chance you can stop slowing down my broadband? I know what the trick it, to make me upgrade to a 'faster service'. What I'll do instead is find a better provider.
-
Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam They cut me off after they send a text!!! So frustrating. I am calling the published customer service number!!! I have tried all suggested directives in the website I just need help from a human !!
-
Rich Powell
(@TheRichPowell) reported
from
Resolven, Wales
Good to see Britain in a recession and @SkySports & @btsport putting football on PPV! Absolute shocking how can companies do it! Let’s hope the viewing rates go down and you see seance absolute grabbers!
-
Henry Field Assoc CIPD
(@henryf2409) reported
from
Cardiff, Wales
Helped my nan sort her @SkyUK bill today. really helpful service happy with the outcome... But she's in her 70s and has been allowed to have her bills increase to between 130-160 per month for over 2 years... Surely Safeguarding volunerable customers should stop that happening!?
-
Rebecca Cogbill
(@beccacogbill) reported
from
Coychurch Lower, Wales
@SkyHelpTeam Been having problems over the last 3 months with my signal losing.. it can take over an hour to come back.. plus got no signal upstairs in my property... anyway to help?
-
Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam I have had to give up due to lack of response , do you have an online fault service or email / chat ?
-
Tania Davies
(@TanJanDav) reported
from
Cardiff, Wales
@SkyHelpTeam Good morning, I have been having issues with my broadband for 3 weeks. Randomly my devices will not connect to the internet. The amber face appears as well as flashing on occasion . Seems to happen on a weekend and in the Evening? Can you help? Thanks
-
Kelly ladd
(@kellyladd78) reported
from
Cardiff, Wales
@SkyHelpTeam It’s not broadband - our new phone line is not working ??? Can you do a line test ?
-
Shane
(@gingio) reported
from
Cardiff, Wales
@SkyHelpTeam hi, I’m not happy that I’ve had numerous conversations with your team about returning my router and despite them confirming you received it back you’re now charging me. Please help.
-
Ross Pearce
(@MRosspearce) reported
from
Cardiff, Wales
@SkyHelpTeam Hello, I just want to register a problem with my Sky Q box. It is noisy and needs regular re booting.Also the connection with the mini box is unreliable. I would like an engineer to call but don’t want that to happen during the Covid pandemic.
-
Shelley Bellamy
(@Bestyroo) reported
from
Dinas Powys, Wales
@SkyHelpTeam hi we are waiting for our new router dispatched 30 Nov, tracking info says estimated arrival 28Nov. Still not arrived. Are we talking Nov 2021?? because if so, work are going to be super pissed off when I tell them on monday. Help please!! 🙏
-
Mat Seymour
(@Mat_Seymour) reported
from
Cardiff, Wales
Hi Sky. How do I order an engineer to fit a broadband boost in my house? I pay for the service but can’t see anyway of ordering it online or on the app. I don’t want to call a number and be on hold for 50 minutes. Thanks @SkyHelpTeam #skybroadband #skyboost
-
Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam Does not solve my issues
-
Yuk-Fong Wong
(@YukFongWong1) reported
from
Cardiff, Wales
@SkyHelpTeam how to watch catch up I’ve done everything on the app not able to do this yet I’m paying for this service
-
Andrew Newman 🏴
(@andyn63) reported
from
Cardiff, Wales
@SkyHelpTeam Hi sky. Our internet is not working and neither is it working for several of my neighbours. Any news on what’s going on? Thanks. CF5 6XR. 👍🏼
-
Glenn Holloway
(@glenn_nnelg9) reported
from
Llantrisant, Wales
@SkyHelpTeam Again sky mess our broadband up. Without broadband for almost a month and now you turn it back off again and you can't turn it back on until the 7th of Jan. #workingfromhome #nointernet #help
Sky Issues Reports
Latest outage, problems and issue reports in social media:
-
Nic Daniels
(@JustMeNic) reported
@SkyHelpTeam Day 4 … still no broadband, no TV and soon we’ll have no mobile data left since having to use it all up because #sky gigafast all singing and dancing promoted expensive broadband doesn’t work and seems to be unfixable with no back up service!! Not happy customers at all
-
LeeNUFC
(@NostalgicNUFC85) reported
@Unitedlad88 @SkySports The refs arm was still up. He didn't signal the FK to take place. It's not hard to grasp.
-
Jennifer Gardner
(@JenGardner21) reported
@SkyHelpTeam I am having real issues with my broadband preventing me from working. Not impressed with the customer support ive received. Tried to get some help but still waiting and been trying all morning. Any chance of some customer support
-
David
(@DavidWa01448973) reported
@SkyHelpTeam Experience shows that they won't be able to help Louise, which is why we've reached this stage. Sky have my emails why not respond to them?
-
The Evolution Of Life
(@TEOL85) reported
@SkyHelpTeam We have a Challenge TV and a Pick TV with no shows. Poor excuse for Asian content on all 4 networks with no shows being uploaded in a 5-7 day full working week and Bigg Boss on Colors which relies on Sky Catchup or the English doesn't work any other way 5 full days behind again.
-
Daniel Stansfield
(@danielbaxter91) reported
@OpenreachHelp @WeAreOpenreach please help! Internet dropped in Dundee DD2, can you confirm if openreach or @SkyHelpTeam and this when will be resolved?
-
The Evolution Of Life
(@TEOL85) reported
@SkyHelpTeam Believe in better has been believe in worse and many people rely on ITV X being fully up to date now they have just thrown bedroom TV which even in 2019 used old hardware it just doesn't support it anymore so people rely on Sky+, Q, Glass Catch Up TV to watch ITV weeklies.
-
David
(@DavidWa01448973) reported
@SkyHelpTeam So there is a further record I logged a complaint with #sky back in August which you haven't dealt with. I have now escalated this to the CEDR Resolution Centre for 3rd party resolution.
-
Defiaddict
(@adiosfiat) reported
@SkyHelpTeam @DarkSeeker0830 Will likely? Wtf. I will ‘likely’ pay my bill this month you robbing g$ts.
-
The Evolution Of Life
(@TEOL85) reported
@SkyHelpTeam With no Pick and Challenge shows at all I wonder how bad regular Sky Channels are going to get on Sky Catch Up this week coming probably a week with no up to date on the day Game Of Thrones or something Sky Catchup on +, Q and Glass has been a whimper for 2 weeks fix it.