Sky Outage Report in Tonyrefail, Rhondda Cynon Taf, Wales
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Sky offers satellite television service as well as broadband internet and home phone service. Sky also operates a pay-TV service, including the Sky Sports channel which broadcasts Premier League games, which are also availble on the Sky Go video streaming service.
Full Outage Map
E-mailProblems in the last 24 hours in Tonyrefail, Wales
The chart below shows the number of Sky reports we have received in the last 24 hours from users in Tonyrefail and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 30: Problems at Sky
Sky is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Sky users through our website.
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Internet (50%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (5%)
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Phone (3%)
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E-mail (2%)
Live Outage Map Near Tonyrefail, Rhondda Cynon Taf, Wales
The most recent Sky outage reports came from the following cities: Cardiff, Blackwood, Pontyclun, Hengoed, Treharris, Caerphilly, Tonypandy, Pontypridd, Ynysddu, Porthcawl, Ferndale, Bridgend, Treorchy, Barry and Maesteg.
| City | Problem Type | Report Time |
|---|---|---|
 Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Wi-fi | |
| Cardiff |
Internet | |
| Cardiff |
Internet | |
| Blackwood |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Sky Issues Reports Near Tonyrefail, Wales
Latest outage, problems and issue reports in Tonyrefail and nearby locations:
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Simon Hiscocks
(@Statto1927) reported
from
Barry, Wales
@SkyHelpTeam App tells me I’m getting 40mb down (ookla says between 20-332). Either way although I have bandwidth some websites not losing and images on others not displaying across all devices. Have rebooted router (postcode CF63)
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Andrew Chinnick
(@AChinnick90) reported
from
Cardiff, Wales
@RSpencer100 @virginmedia @SkyUK Absolutely awful @virginmedia. I’ll be following you to @SkyUK as soon as my contract ends!
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Simon Richards
(@Ewenny2) reported
from
Ewenny, Wales
@SkyHelpTeam Logged in run all checks .. wi fi works on and off ..totally unreliable.. it’s 2019 for goodness sake..the service and product you are providing is unacceptable. I am searching for a new provider. #hopeless having to send this tweet in between sky wifi drop out.😡
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Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
@SkyHelpTeam @SkyUK @virginmedia Load of crap. Removed a good application and replaced it with utter crap. Nice move Sky.
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Simon Richards
(@Ewenny2) reported
from
Ewenny, Wales
@SkyHelpTeam You will have to accept my apologies for the slow replies but your wi fi keeps dropping out and is completely hopeless.
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Dev2y
(@dev2y) reported
from
Cardiff, Wales
@SkyHelpTeam your broadband is awful! Connection keeps dropping. #timetoswitch
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Simon Richards
(@Ewenny2) reported
from
Bridgend, Wales
@SkyHelpTeam I have been a sky customer since 1989 ..I have a tv package..sky phone line..and 4 Sky mobiles ..it costs a fortune and your product is unacceptable.. I refuse to spend anymore time fault finding for Sky. I am giving Sky notice that I will be cancelling all my contacts with you.
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sandra burnett
(@sandraburnett3) reported
from
Cardiff, Wales
@TheJordanMeares @DjangoSkywalker @SkySportsBoxing @BronzeBomber @kingkongboxing @SkySports Wilder tried and lost in the books he never lost but all fight fans know he did
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Melinda Hawthorne
(@finnfrenz) reported
from
Bargoed, Wales
@SkyHelpTeam problems with internet access CF46 which is near Cardiff. Some sites ok others unreachable. Rebooted router and device but no difference.
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BCFC Oliver the Dog 🔴⚪️
(@BCFC_OLIVERDOG) reported
from
Cardiff, Wales
@parkins_michael @SkySports @CardiffCityFC @MillwallFC Having a bad day mikey boy 👀
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Leighton Baller
(@LeightonBaller) reported
from
Penywaun, Wales
Cheers @SkyUK for ruining your app. Bloody stupid. I’m beginning to hate sky. I think I’ll check out @virginmedia instead
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Anthony Pugh
(@antycher) reported
from
Mountain Ash, Wales
@SkyHelpTeam @SkyUK Hi ive done a sky swap but I cant find the order number to claim my free galaxy buds. Help!
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sandra burnett
(@sandraburnett3) reported
from
Cardiff, Wales
@AaronNacey @21LVA_linings @Julian_01m @SkySportsPL @ManCity @SkySports I won’t if you get it over the line that was bad last year 7 points up with a game in hand hopefully lesson learnt
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Lady Carol
(@Cazz001) reported
from
Cardiff, Wales
So frustrating that my @SkyHelpTeam broadband is down again, 2 weeks, 2 @OpenreachHelp engineer visits, both assuring me it’s fixed - nope it’s not. #firstworldproblem
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Neil
(@CanIfcking) reported
from
Cardiff, Wales
@rachaelhxx @SkyHelpTeam Ow shit phone them and ask to be put to the teck team thay sort it there end
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Geraint Williams
(@geraint9918) reported
from
Maesteg, Wales
@SkyHelpTeam are you able to provide support, broadband fine but no phone line. Dead, no dial tone and tried another phone etc etc.
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Simon Richards
(@Ewenny2) reported
from
Ewenny, Wales
@SkyHelpTeam Good news Sky, my super fast broadband didn’t cut out long enough tonight to cancel my account and while I was at it I cancelled my TV package and phone line as well. My 4 Sky mobiles are still on contract until April and they will be next. #rottenservice
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Nigel Harris
(@NigelBlues) reported
from
Barry, Wales
@Alex42534 @CardiffCityFC @cardiffcitymad @SkySports Agree and it's not the fault of the clubs. As you know, Sky never show any consideration for the fans. Think this one is particularly poor though.
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alan edwards
(@efwolf359) reported
from
Merthyr Tydfil, Wales
@SkyHelpTeam think it’s perfectly ok to make a customer wait three weeks for an engineer to visit to fix a totally dead skyQ system
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Suzanne Burrows
(@suzyb443) reported
from
Mountain Ash, Wales
@SkyHelpTeam @SkyUK ok, so I want the wifi guarantee, we have fibre max. You sent my husband links and shit but we got nowhere, now, can you tell me what we need to actually get wifi guarantee, at the moment, we are lucky to get it upstairs!!!
Sky Issues Reports
Latest outage, problems and issue reports in social media:
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bigst
(@bigst) reported
@SkySports Load of bollox should never have started....havent watched one minute of an England game since this started and wont till it stops. No way would it of gone on this long with fans in the grounds...made things worse if anything
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Jenny o’shea
(@Jeno756G) reported
@SkyHelpTeam my broadband has been really bad for few weeks now and when I try to contact you it’s almost impossible. None of the troubleshooting on your website works and the connection test says my Broadband could be working better. Can someone help please
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Vicky Cunningham
(@VickyVic1604) reported
@SkyHelpTeam What an absolute joke of a response, half our village is out, we’ve all been reporting it for days now, we’ve had BT out and sky engineer and you are all scratching heads then deciding to ignore it!! Well when we all cancel our contracts we will be sure to let you know why
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Gemma Phipps
(@GemmaPhipps9) reported
@SkyUK I wouldn't bother - customer service is appalling and they disconnect you for no reason and then won't help you when you contact. They have no customer loyalty whatsoever
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Jon Batley
(@BatleyJon) reported
@SkyHelpTeam As per my original post, it is not working and hasn'tbeen for a few days. Looks like Twitter and Sky help page tennis time it is for me then.
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Jina
(@JinaKx87) reported
Why has @skytv internet just stopped working?? Anyone having this problem in Nottinghamshire area? @SkyHelpTeam
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Evil batman (evilbat news anchorman)
(@clsyoshimoo) reported
@SkyHelpTeam So yes our fault again , never yours , obviously there is an issue , and you basically dont want to fix it without me getting angry
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Emma Chivers
(@Emmaharris308) reported
@SkyHelpTeam Yes I did try that but as there's no internet it doesn't work. I have since found out that a utilities company have chomped a cable which is good of them. It seems Sky are aware of the issue now. Thanks for replying though.
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Lynden Pater
(@LyndenPater) reported
@SkyHelpTeam I have an engineer booked to fix Q today. Someone knocked on the door and was gone by the time I got there - Can I please confirm this wasn't the engineer?
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Mark Norman Francis
(@cackhanded) reported
@skyhelpteam Can I cancel my contract via any medium other than phoning? My call has been repeatedly dropped and I have never gotten beyond giving my security details.