TalkTalk Outage in Tranent, East Lothian, Scotland

@TalkTalk Hi, the Internet in EH11 is not working again. Same story every 2 weeks!

@TalkTalk Hi all, experiencing really low Wifi signal in Edinburgh. Doesn’t appear to be a wider issue. Can you advise?

@TalkTalk why is is that pretty much every night my Internet just goes down around 7-9pm and then doesn't come back on until after 10?

Hi @TalkTalk our WiFi has been down for 12 hours now, is there something wrong on your end?

@TalkTalk how do I issue a complaint ?

@TalkTalk my mum has had no internet for the past 3 days now and is sick and tired of trying to get through to your customer service department. Tried all the usual troubleshooting and still not working

@TalkTalk hello, my internet has been down for over a day now, the service status page you linked yesterday claims everything is fixed, but when I try to log into my acc to run a health check it says I can’t login due to tech issues? Please help, I’m trying to wfh!

@TalkTalk I did your online service test and they said they're sending us a new router so hopefully problem solved

@TalkTalk hi! Out broadband has been dropping for over a week now- more than half the time it doesn't work at all, and when it does work it's incredibly slow. Would love a fix for this, especially as we need the connection for WFH

@martyajackson @virginmedia This seems to have been a UK wide issue, lots of talk of Vodafone, Sky, BT, EE and TalkTalk all having issues. All back up now though. Virgin shouldn’t have been affected but who knows at what box the issue lay

@RumpleFugs That's wild, I'm with TalkTalk and pay £24 for 70mbs. £300 to cancel is rough as ****.

@GodlyTheresa @TalkTalk @virginmedia @Hyperoptic Yeah their customer service is absolute pants 🙈 I experienced a few nightmares with them over the years, and even trying to leave was a calamity 🤪

@TalkTalk Its not even that - its that you dont even make it easy for people to get in touch. And use probably the worst delivery company on earth. Then respond with lame platitudes. Please DM me a person I can write to personally.

@TalkTalk get your act together and get your customer service sorted. 5 days trying to pay a final bill after I have left and now can't access any services to do so! Much more fun charging folk extra charges and screwing their credit score than actually assisting them!

@TalkTalk Why are you randomly adding on extra TV packages to customer accounts and refusing to credit the account when you complain. Just trying to get extra money out of customers.

@TalkTalk Terrible service. Adding on extra TV packages and charges without telling the customers. And refusing to give refunds.

@TalkTalk I have the box boost which I've never asked for

@TalkTalk An engineer left here at about 2.45pm saying that he cannot fix my issue unless he can access the neighbours’ gardens ( at least 2 neighbours who are not in today) to access the telegraph poles. He told me he was going to leave notes for them to contact yourselves.1/N

@TalkTalk service has been cancelled yet I have been advised I will still be charged. Ridiculous

@robmcd85 @TalkTalk I was with them for four years and had the same problems. Switched to @Plusnet and have had no issues at all. Faster speed and better price.

@ThatAhmad @rdhesi26 @TalkTalk For some reason, no one admitting London has an outage

@TalkTalk Your dreadful customer service has made it a simple decision, I'll be switching to another provider asap. What a ******* shambles you are.

@TalkTalk Really poor customer service (my opinion) since Internet failed last Wednesday. Not fixed till next week, at earliest. Joining another provider

@TalkTalk, I've tried calling you three days this week to cancel my account as moving house. Each time I've been told there's a queue and you'll call back - but I've not had any callbacks at all. Please can you advise asap

@TalkTalk Hello I am at end of my tether. Your tech support said he'd send a new talktalk connector. The one with 3 lights that connects into the talktalk box we are paying for a service but can't connect to Netflix or prime.

@TalkTalk If I decide to switch from "SimplyBroadband with Fibre" to "Fibre 65" is there any risk of a break in service? Thanks.

@talktalk Please can you confirm that I can keep my current landline number if I end my contract with you. It's a number we took to Talk Talk from our previous service provider.

@TalkTalk Worst customer service ever. Been hanging on the phone for over an hour, spoken to about 6 different people. On hold to cancel service now.

@TalkTalk Hi, Bank of Ireland app not working using WiFi @talktoBOI not interested & saying this is a problem at your end? Any help?

@TalkTalk for a brand that talks, customer service is rather silent. Can I please get an update? Will I see the engineer today or not please?