TalkTalk Outage in Edinburgh, Scotland

@TalkTalk I did your online service test and they said they're sending us a new router so hopefully problem solved

@TalkTalk hi! Out broadband has been dropping for over a week now- more than half the time it doesn't work at all, and when it does work it's incredibly slow. Would love a fix for this, especially as we need the connection for WFH

@martyajackson @virginmedia This seems to have been a UK wide issue, lots of talk of Vodafone, Sky, BT, EE and TalkTalk all having issues. All back up now though. Virgin shouldn’t have been affected but who knows at what box the issue lay

@RumpleFugs That's wild, I'm with TalkTalk and pay £24 for 70mbs. £300 to cancel is rough as ****.

@TalkTalk no internet in Dunfermline, what’s the problem

@GodlyTheresa @TalkTalk @virginmedia @Hyperoptic Yeah their customer service is absolute pants 🙈 I experienced a few nightmares with them over the years, and even trying to leave was a calamity 🤪

@TalkTalk Its not even that - its that you dont even make it easy for people to get in touch. And use probably the worst delivery company on earth. Then respond with lame platitudes. Please DM me a person I can write to personally.

@TalkTalk get your act together and get your customer service sorted. 5 days trying to pay a final bill after I have left and now can't access any services to do so! Much more fun charging folk extra charges and screwing their credit score than actually assisting them!

Utterly useless customer service by @TalkTalk since joining 2 months ago. No help whatsoever. Upgraded to #Fibre #Broadband with speed boost & even bought a new wifi box and still just as slow (2mbps!!!) #incompetent #FRUSTRATION @UKConsumerRight @Ofcom @BBCWatchdog @WhichUK

@TalkTalk Why are you randomly adding on extra TV packages to customer accounts and refusing to credit the account when you complain. Just trying to get extra money out of customers.

@TalkTalk Terrible service. Adding on extra TV packages and charges without telling the customers. And refusing to give refunds.

@TalkTalk I have the box boost which I've never asked for

beeeen total shambles by talktalk this week you view box is faulty so been trying to get new one finally got one ordered operator techical dept were brilliant just useless email help was hopeless very annoyed

@TalkTalk An engineer left here at about 2.45pm saying that he cannot fix my issue unless he can access the neighbours’ gardens ( at least 2 neighbours who are not in today) to access the telegraph poles. He told me he was going to leave notes for them to contact yourselves.1/N

@TalkTalk service has been cancelled yet I have been advised I will still be charged. Ridiculous

@robmcd85 @TalkTalk I was with them for four years and had the same problems. Switched to @Plusnet and have had no issues at all. Faster speed and better price.

(3) this is on two different mobile devices, a Now TV stick, Samsung TV and laptop. None of the devices will work when using the Three network but if I take them to a friend's house and connect via their TalkTalk WiFi they work.

@talktalkbollox @TalkTalk I genuinely think they're avoiding me as they never seem to respond to anything or phone me when promised, they've responded to tweets after mine but not mine

@TalkTalk Hi Andy - what is wrong with TalkTalk in North London again? All day the internet has been constantly dropping off. Is this a repeat of the problem 11 days ago when it was off for hours?

@TalkTalk again having broadband issues in Pershore WR10 - second time this week. Appreciate if it’s the heat that might be the issue but need something sorting - any insight into issues here?

@TalkTalk low signal all day yesterday and no WiFi since 5am this morning and still have no service

@TalkTalk: Problem identified, will be sorted within 3 days. internet (2 Hours later): Online. Thank youuuu! <3

@TalkTalk Can you confirm if you are having problems in Tipton DY4 please

@CAP12314 @virginmedia @O2 I’m pleased you have had a good experience; my parents have had appalling service from TalkTalk unfortunately.

@TalkTalk It’s not 11PM yet though and it’s already been down for an hour...

talktalk have to be the worst internet provider 😐 every week it stops working