TalkTalk Outage in Edinburgh, Scotland

@TalkTalk Why are you randomly adding on extra TV packages to customer accounts and refusing to credit the account when you complain. Just trying to get extra money out of customers.

@TalkTalk Terrible service. Adding on extra TV packages and charges without telling the customers. And refusing to give refunds.

@TalkTalk I have the box boost which I've never asked for

beeeen total shambles by talktalk this week you view box is faulty so been trying to get new one finally got one ordered operator techical dept were brilliant just useless email help was hopeless very annoyed

@TalkTalk An engineer left here at about 2.45pm saying that he cannot fix my issue unless he can access the neighbours’ gardens ( at least 2 neighbours who are not in today) to access the telegraph poles. He told me he was going to leave notes for them to contact yourselves.1/N

@TalkTalk service has been cancelled yet I have been advised I will still be charged. Ridiculous

@robmcd85 @TalkTalk I was with them for four years and had the same problems. Switched to @Plusnet and have had no issues at all. Faster speed and better price.

Just had a bogus call at 8.26 am saying they were calling from #talktalk. She never asked if I was the account holder. Never ask for password. Trying to say there was a router problem and tried to get me online. Then I hung up. Phone number was 01266 453312. @TalkTalk .

@TalkTalk Hi Andy this isn’t for my benefit it’s for TalkTalk in case your customers have problems, I’m not with you.

21st century problem: when @TalkTalk phone and broadband customers are having problems all across the 01383 dialling code area. #Irritating #Dunfermline

@TalkTalk your customer service is appalling. My staff have spent 2 hours on the phone to you and are STILL holding and my guest waited in all morning for your engineer who never turned up. Get your act together please. @tristiaharrison

@247Slashfreak @TalkTalk We're having a problem with the internet too. Thought we were the only ones and it's been going on the whole day. Pretty shit tbfh!

@TalkTalk I have no words for how shit your services are. I’m taking my talents to @virginmedia. Absolutely shambolic company F/O

@AsifChoudry @SkyHelpTeam @bt_uk @plusnethelp @VodafoneUK @TalkTalk I know it gets stick, but if you have Virgin in the area the wifi connection speed is phenomenal. 4 people in my house and no less than 9 phones/tablets/tvs/devices in use and no issues whatsoever. And I've always found their customer service brilliant.

@TalkTalk WiFi is crap we’ve had nothing but problems since having it. I strongly advise you go with someone else.

@TalkTalk ur shit broadband goes down every single day. Two more months and you're gone for real and forever.

@TalkTalk hi mike just thought I’d join the other hundreds of people complaining about this shitty broadband. Advertised a minimum of 40 Mb/s but at some points struggles to even hit 5 the customer service is awful helpline doesn’t understand English and hangs up frustrated

@TalkTalk I will be cancelling my contract with you due to the garbage service u provide and if you come looking for a contract end fee please find a stone and attempt to draw blood from it

@TalkTalk Five days without a working @TalkTalk phone line or internet connection so far and no end in sight. Conflicting information from @TalkTalk representatives. Booked a day off work for an engineer appointment that never happened. @ofcom @which @sun @mirror

@mf74cymru Just wondered as TalkTalk for last 6 weeks have insisted no problem with their equipment but I'm only getting 0.5Mbs on broadband. Finally getting an engineer out next week.

For terrible service and money swindling ba@#!$ds visit @talktalk for trying to get £130 exit fee from my 85 year old mum for a service she doesn't has!!!!