TalkTalk Outage in Kirkcaldy, Fife, Scotland

@RumpleFugs That's wild, I'm with TalkTalk and pay £24 for 70mbs. £300 to cancel is rough as ****.

@TalkTalk no internet in Dunfermline, what’s the problem

@GodlyTheresa @TalkTalk @virginmedia @Hyperoptic Yeah their customer service is absolute pants 🙈 I experienced a few nightmares with them over the years, and even trying to leave was a calamity 🤪

@TalkTalk get your act together and get your customer service sorted. 5 days trying to pay a final bill after I have left and now can't access any services to do so! Much more fun charging folk extra charges and screwing their credit score than actually assisting them!

@TalkTalk Why are you randomly adding on extra TV packages to customer accounts and refusing to credit the account when you complain. Just trying to get extra money out of customers.

@TalkTalk Terrible service. Adding on extra TV packages and charges without telling the customers. And refusing to give refunds.

@TalkTalk I have the box boost which I've never asked for

beeeen total shambles by talktalk this week you view box is faulty so been trying to get new one finally got one ordered operator techical dept were brilliant just useless email help was hopeless very annoyed

@TalkTalk An engineer left here at about 2.45pm saying that he cannot fix my issue unless he can access the neighbours’ gardens ( at least 2 neighbours who are not in today) to access the telegraph poles. He told me he was going to leave notes for them to contact yourselves.1/N

@TalkTalk service has been cancelled yet I have been advised I will still be charged. Ridiculous

@talktalk it would appear that your tech team seem to be deaf or have extreme selective hearing. Have never came across such preposterous behaviour from a company

@TalkTalk your customer service team are an absolute joke. Don't appreciate being tutted at, repeated my postcode/name 11 times while your "tech team" speak amongst themselves. No help whatsoever with the issue safe to say as a new customer your not impressing me in the slightest

21st century problem: when @TalkTalk phone and broadband customers are having problems all across the 01383 dialling code area. #Irritating #Dunfermline

@TalkTalk your customer service is appalling. My staff have spent 2 hours on the phone to you and are STILL holding and my guest waited in all morning for your engineer who never turned up. Get your act together please. @tristiaharrison

@TalkTalk Just switched to you and I'm on day 4 of no internet as you have failed to deliver a new router. Self employed and losing money every day. Was told I would get an update yesterday but still nothing. Late contender for worst customer service of the decade. 👏👏👏

@TalkTalk Yes I Have and I got through to someone who promised me yet again that she had cancelled my service / contract. Well i guess she lied.

@TalkTalk phone line and broad band have been down for over 1 week now!!! STILL waiting for a phonecall from you!!!

@TalkTalk To be honest, it's been going on for a very long time and I am really fed up and don't have any confidence in your company is be happy to talk to someone who is properly trained but again it's a terrible service you provide and I've already spent over 8hrs on the phone with TT

@TalkTalk No. Still the same problem.

Mr dealing with TalkTalk 'our router is the problem, please can you send a new one' 3 hours later, test after test (engineer was out yesterday), more tests, & a 'can you check you've plugged in the grey cable' (this convo is online) TalkTalk - we've determined it's your router

@TalkTalk Not at the moment as I can not afford the threats from your company, and I've taken this up with Ofcom and I am getting advice to escalate to ombudsman and citizens advice. Your customer service should be shut down it's appalling

@virginmedia Doesn't look good to new customers no... It's a joke, I'll call em back later if nothing I'll cancel and stick to talktalk fibre 👍🏻

@TalkTalk x25 calls made to you, re loss of connection 1.7 hrs on avg with your c/s, which is exhausting, u r becoming a health issue for me, it's a horrific service deplorable reliability I need to quit, yet u ask 4 early termination fee.see u in court, farce of a service.

@TalkTalk I'm trying to reach out to cancel my @TalkTalk contract but I have a feeling its been put out till my 14 days expire. You chat agents been cutting me off as soon as I mention leaving. Secondly you've already taken money from my account this is not adding up