TalkTalk Outage in Kirkcaldy, Fife, Scotland

@TalkTalk Hi, the Internet in EH11 is not working again. Same story every 2 weeks!

@TalkTalk Hi all, experiencing really low Wifi signal in Edinburgh. Doesn’t appear to be a wider issue. Can you advise?

The @TalkTalk engineer hasn’t come out between 8am and 1pm as arranged. No notice was given, nor has anyone bothered to contact me to apologise or explain. I’ve stayed home all day for this. AND now I’ve on hold for over 17 minutes to no avail. Despicable customer service.

Hi @TalkTalk our WiFi has been down for 12 hours now, is there something wrong on your end?

@TalkTalk how do I issue a complaint ?

@TalkTalk my mum has had no internet for the past 3 days now and is sick and tired of trying to get through to your customer service department. Tried all the usual troubleshooting and still not working

@Sports_EmmaD @TalkTalk Had issues with them also. Their customer service is alot to be desired. Not sure where the call centre is but their accents were like a mix between Dutch, Swaheli and English 🙈

@TalkTalk hello, my internet has been down for over a day now, the service status page you linked yesterday claims everything is fixed, but when I try to log into my acc to run a health check it says I can’t login due to tech issues? Please help, I’m trying to wfh!

@TalkTalk I did your online service test and they said they're sending us a new router so hopefully problem solved

@TalkTalk hi! Out broadband has been dropping for over a week now- more than half the time it doesn't work at all, and when it does work it's incredibly slow. Would love a fix for this, especially as we need the connection for WFH

@martyajackson @virginmedia This seems to have been a UK wide issue, lots of talk of Vodafone, Sky, BT, EE and TalkTalk all having issues. All back up now though. Virgin shouldn’t have been affected but who knows at what box the issue lay

@RumpleFugs That's wild, I'm with TalkTalk and pay £24 for 70mbs. £300 to cancel is rough as ****.

@TalkTalk no internet in Dunfermline, what’s the problem

@GodlyTheresa @TalkTalk @virginmedia @Hyperoptic Yeah their customer service is absolute pants 🙈 I experienced a few nightmares with them over the years, and even trying to leave was a calamity 🤪

@TalkTalk get your act together and get your customer service sorted. 5 days trying to pay a final bill after I have left and now can't access any services to do so! Much more fun charging folk extra charges and screwing their credit score than actually assisting them!

@TalkTalk Why are you randomly adding on extra TV packages to customer accounts and refusing to credit the account when you complain. Just trying to get extra money out of customers.

@TalkTalk Terrible service. Adding on extra TV packages and charges without telling the customers. And refusing to give refunds.

@TalkTalk I have the box boost which I've never asked for

beeeen total shambles by talktalk this week you view box is faulty so been trying to get new one finally got one ordered operator techical dept were brilliant just useless email help was hopeless very annoyed

@TalkTalk An engineer left here at about 2.45pm saying that he cannot fix my issue unless he can access the neighbours’ gardens ( at least 2 neighbours who are not in today) to access the telegraph poles. He told me he was going to leave notes for them to contact yourselves.1/N

@ronster500 @TalkTalk They are so bad, probably the worst company I’ve been with, I can’t even get fibre where I live at the mo! Thankfully we’re moving on Saturday & getting super fibre from BT! Literally can’t wait

@talktalk sort out your service. Only on bare minimum data to send this, can't log onto my account currently either. Not happy. No Internet via wired or wireless.

@TalkTalk Talk talk is a big ****. I pay for Internet 80 Mbps(60guaranted) but I have max 39Mbps. Connection is a not stable, sometimes speed of my Internet is between 0 and 1 Mbps

Hi @TalkTalk Can you respond to my DM please as soon as possible, my wife has just stopped working and has been off since last 45mins. I need to work in the morning...... please help!!!!

@PicklesaurusR @TalkTalk Yeah it’s terrible mate, literally the reason I’ve had to stop streaming for the last few months 😭

@TalkTalk any reason why you keep switching my public IP address every night just after midnight? Happened again, yet again no service...

@TalkTalk why are my comms off, thankfully ive unlimited data on my mobile.....that said it seems all your customer service is asleep

@i_am_poni @TalkTalk Get on BT or Virgin mate, thats awful speed :o

@TalkTalk Been down for five days! Fix please!

@TalkTalk My wifi has been down from Sunday hasn't come back dunno why