TalkTalk Outage in Penicuik, Midlothian, Scotland

@TalkTalk Hi, the Internet in EH11 is not working again. Same story every 2 weeks!

@TalkTalk Hi all, experiencing really low Wifi signal in Edinburgh. Doesn’t appear to be a wider issue. Can you advise?

@TalkTalk why is is that pretty much every night my Internet just goes down around 7-9pm and then doesn't come back on until after 10?

Hi @TalkTalk our WiFi has been down for 12 hours now, is there something wrong on your end?

@TalkTalk how do I issue a complaint ?

@TalkTalk my mum has had no internet for the past 3 days now and is sick and tired of trying to get through to your customer service department. Tried all the usual troubleshooting and still not working

@TalkTalk hello, my internet has been down for over a day now, the service status page you linked yesterday claims everything is fixed, but when I try to log into my acc to run a health check it says I can’t login due to tech issues? Please help, I’m trying to wfh!

@TalkTalk I did your online service test and they said they're sending us a new router so hopefully problem solved

@TalkTalk hi! Out broadband has been dropping for over a week now- more than half the time it doesn't work at all, and when it does work it's incredibly slow. Would love a fix for this, especially as we need the connection for WFH

@martyajackson @virginmedia This seems to have been a UK wide issue, lots of talk of Vodafone, Sky, BT, EE and TalkTalk all having issues. All back up now though. Virgin shouldn’t have been affected but who knows at what box the issue lay

@RumpleFugs That's wild, I'm with TalkTalk and pay £24 for 70mbs. £300 to cancel is rough as ****.

@GodlyTheresa @TalkTalk @virginmedia @Hyperoptic Yeah their customer service is absolute pants 🙈 I experienced a few nightmares with them over the years, and even trying to leave was a calamity 🤪

@TalkTalk Its not even that - its that you dont even make it easy for people to get in touch. And use probably the worst delivery company on earth. Then respond with lame platitudes. Please DM me a person I can write to personally.

@TalkTalk get your act together and get your customer service sorted. 5 days trying to pay a final bill after I have left and now can't access any services to do so! Much more fun charging folk extra charges and screwing their credit score than actually assisting them!

Utterly useless customer service by @TalkTalk since joining 2 months ago. No help whatsoever. Upgraded to #Fibre #Broadband with speed boost & even bought a new wifi box and still just as slow (2mbps!!!) #incompetent #FRUSTRATION @UKConsumerRight @Ofcom @BBCWatchdog @WhichUK

@TalkTalk Why are you randomly adding on extra TV packages to customer accounts and refusing to credit the account when you complain. Just trying to get extra money out of customers.

@TalkTalk Terrible service. Adding on extra TV packages and charges without telling the customers. And refusing to give refunds.

@TalkTalk I have the box boost which I've never asked for

@TalkTalk An engineer left here at about 2.45pm saying that he cannot fix my issue unless he can access the neighbours’ gardens ( at least 2 neighbours who are not in today) to access the telegraph poles. He told me he was going to leave notes for them to contact yourselves.1/N

@TalkTalk service has been cancelled yet I have been advised I will still be charged. Ridiculous

@TalkTalk Why does the GU7 area keep losing internet connection this has been going on for the last 12 days this is an area problem NOT an individual problem, its intermittent and a pain when trying to use internet. I have messaged you before but don't get reply from talktalk

@JumboAsh @TalkTalk bro you told me about this before but this problem is out of my hands.. the DLM is in control because they say my line isn't great. Next week ill come back to you though

@TalkTalk Just shut down the company it'd be more useful for you to not exist at this point you bring no benefits, only bringing a brain tumour

@TalkTalk Well I had 2 weeks without phone or net thanks to your incompetence engineer.. what way to treat a long time customer...

@TalkTalk what has been wrong with your service for the past month

@TalkTalk quite possibly the worst company I have ever had the misfortune to deal with.

TalkTalk are a load of ****

@TalkTalk your services have been on and off for the last two days. Fix this pls

@TalkTalk ur WiFi is so bad stop faking these ads

@TalkTalk ur WiFi is trash it’s so bad stop taking those ads , ur WiFi doesn’t go fast it’s **** even dogs hit sky is better than this embarrassing 🤡