TalkTalk Outage in Paignton, Borough of Torbay, England

Internet down again @TalkTalk 🙄

@danslee @virginmedia That’s shocking customer handling Dan. If it’s any help I’ve actually found the guys @TalkTalk pretty good especially on tech issues around broadband.

.@TalkTalk NEVER listen to what you are saying to them. It now looks as if I will have to sue @TalkTalk for the negligence of their engineer in disconnecting our sockets unnecessarily. Aaaarrrggghhh!

So two number changes later, we no longer use the landline much. We’ve now got no extension sockets despite not ever having a problem before. We’ve spent hours talking to @TalkTalk but there’s one big problem....

.@TalkTalk then refused to send an engineer out to fix the damage they had done. They are insisting on me sending another crappy router as apparently they cannot test the line (despite saying at the beginning of all this that their tests had shown a problem with our wiring.)

The problem is that you cannot trust @TalkTalk. They lost our data to a plague of Nigerian hackers who pestered us daily. Then they gave us a new telephone number which was from another customer whose data had been lost.

I then spoke to a fault manager who also said the problem was my router. I told him that the fault was with the external BT Openreach wiring. I plugged in the crappy Huawei @TalkTalk router and lo and behold there was an external fault.

I tried @TalkTalk’s ‘live chat’ to explain that their engineer had decimated our house wiring but I was then told the problem was my router. (Lesson to self -Do NOT use live chat)

He then pronounced that he had ‘improved’ the speed and left saying it would get better still in a couple of days. The problem was that there was no change - other than courtesy of @TalkTalk we no longer had working extension sockets.

Now I use my own router rather than the dodgy Chinese one supplied by @TalkTalk. I was also fairly confident that there was no problem with our internal wiring but the ‘engineer’ proceeded to cut the wires to all our internal sockets.

We waited in for the engineer. Surprisingly he turned up on time. He said that he was here to fix the ‘bridge tap’ which was all he did. @TalkTalk said there was a problem with our internal wiring.

It started with @TalkTalk trying to be helpful. Their “tests” had detected a fault with our line - so the email said - and they would send an engineer free of charge to fix it.

If you have ever suffered a Broadband fault you will have some idea of the hell that is @TalkTalk customer service. A thread on how not to do things.

@TalkTalk hopeless home move service. Appears that you have switched it back to old address despite it working at new address for the last 10 days! Advertised 24/7 chat support not available.

@amycerys @Philippah05 @TalkTalk Same happened to me, they said it was an exceptional case, said small print says they won't reimburse loss of earnings. I was without internet for 11 days. 7 hours wasted trying to get hold of someone to complain properly. Only offered £60 for my troubles. Terrible company

@TalkTalk Hi Jona - the internet went off Saturday and Sunday. There is an engineer coming today - Tuesday. I was on the phone with customer services for over an hour on Friday - so distressing! You have no idea how upsetting the whole business is!

@Philippah05 @TalkTalk I did home move yesterday lunch time. Used talk talk for couple of years now no problem and I’m still not connected. I work from home and have 3 homeschooling children at the moment, considering leaving as it’s ridiculous other networks would of connected us by now 🤬

@TalkTalk Need a new Internet provider as no Internet again from you two days after you said it was fixed and this is now a monthly problem worst service and now your stealing my money as I'm not getting the service I'm paying for

talktalk down for anyone else?

@TalkTalk I called customer services but not sure if it got resolved as the problem was and is with the fibre tp link modem given by open reach..the power adapters failed. Lucky I had a similar output adapter which belongs to my soundboard so I've resolv the issue but need a new modem

Come on @TalkTalk , the engineer did his business hours ago. It’s now the next day. Don’t let me down.

@TalkTalk Still haven't been able to get hold of anyone to sort out my Internet!! The link sent doesn't work. How do I make a complaint& discuss the option of ending my contract due to this consistent failure to provide a good enough service? It's impossible to actually speak to someone 😡

@TalkTalk please fix your wifi i'm just trying to watch a stream an my ******* talktalk wifi keeps cutting out thanks luv xx 🥺🙏