TalkTalk Outage in Mexborough, Doncaster, England

@TalkTalk No, I wanted clarification beforehand to avoid any unexpected issues related to: A) hidden costs B) impact on TV boosts (ie would they continue / cease / see price changes) The initial answer and attitude made me question extending my remaining contractual term.

@firstmcr @TalkTalk Don’t do it! Terrible company. Cancel while you can!!

@TalkTalk Would do but don’t know it off by heart and your website appears to be down when trying to access my account #ironic

@TalkTalk it’s been 2 weeks since our WiFi has been down and no one has done anything about it! Poor customer service

@TalkTalk internet still down over 5 hours, what’s going on talktalk

@TalkTalk That's a no from @TalkTalk then because the service has been intermittent #notgoodenouugh

@TalkTalk Hi. My red internet light is on. Sky tv is down. Please can you advise. I have powered on and off and reset the router

@TalkTalk Hi. My internet is down. Please can you run a test on my line

talktalk are ****, internets been down since before 6 😂

@TalkTalk Thanks, Vicky. I tried an online chat this morning but it took so long I had to give up as I was due to do other things today. the issue still isn’t fully resolved, so I will try later this evening. Still frustrated!

@TalkTalk And currently I can’t access My Account because you’ve got some problems. I really am fed up with the problems with TalkTalk- if it wasn’t for the no. of important emails connected to my Tiscali email account, I would have switched provider years ago!

@TalkTalk My youview box is broken and needs replacing all the voice is out of sync

@TalkTalk is abserlitly crap b cancerling tomorror

@TalkTalk seems services keep dropping maybe an outage in Sheffield No connection or connection dropping #talktalk

@TalkTalk Your customer services are unbelievably poor

Well @TalkTalk you really are as bad as everyone says you are!

@jbecole @TalkTalk First one off them , had lots of others Always copy companies in so they can issue a warning to others 😊

@jbecole @TalkTalk Never do 😊

Any help on this please @TalkTalk

@TalkTalk I’ve spent over an hour with people from TalkTalk trying to help solve the problem- 1st bytexting then phoning an 0345 number. They are running checks atm

@TalkTalk please send emergency wifi & tvbox due to electrical fault on our street all electric devices plugged in out house have exploded can live without most things but not Wifi send help SOS

Customer service @TalkTalk is seriously lacking in customer service.

@TalkTalk worse customer service ever been on hold an hour - online chat is horrendous- had no internet /phone for 48 hours with no help on the matter ! I will leave and go to EE

@Amy_1867 EE is good. Get over 70mbps at 32 quid a month..... TalkTalk are horrendous. Was promised 38mbps only got 20 and connection kept dropping out. And their customer service is shocking

@talktalk strikes again, just had to help my husbands grandparents set up their new router. Wouldnt of been hard to send an engineer to your customers over 70 !

@brenlongy81 Brilliant pal ! We were with TalkTalk before. No issues and customer service quality

@TalkTalk yeah, we are now talking to some idiot who keeps asking the same effin question, will be back

Spyro is 42GB and with my poor @TalkTalk internet I don't think I'm going to get to play it today, 2 hours and it's only done 20%

@TalkTalk my elderly mother had been Mis sold by your representatives and no one wants to sort it out!!! DISGUSTING! #talktalk #missold #fraud #customer #customersupport

Just wanna say @TalkTalk are very good at sending demands for payment but awful at making it accessible to pay. Spent an hour on the phone this morning sorting out M’s last payment for her, English isn’t her first language and even I struggled!

@TalkTalk Red light on internet bit of router, so its not working

@jonnybirder @TalkTalk Mi mothers got @TalkTalk , internet is slow and infrequent. Terrible service

@TalkTalk Ye well its still happening in Barnsley like the past 12 months getting beyond a joke now time to leave and see a solicitor about getting so kind of refund back on the money iv paid but not been getting the service I paid for

@TalkTalk The internet is much worse at night than during the day. Very slow and keeps cutting out.

@TalkTalk And what about rest of country mine still not right after contacting you several times you was supposed to AV fixed it last time yet again the speed is nowhere near what I'm paying for fiber broadband my arse you got 1 last chance to fix it otherwise I'm leaving

@TalkTalk absolutely disgusting service with Camille Ann on the live chat, over an hour of robotic scripted replies that didn’t acknowledge anything I had to say. Get her in the bin

@RockOnRach @TalkTalk It’s so frustrating! I know it’s first world problems and all that, but so annoying

@TalkTalk No I haven’t. I’m on 18 month contract. I need WiFi for working at home. I’m also running a website that I’ve not been able to access. There’s an engineer now booked in for next Saturday but that’s another week. I’ve had issues with TalkTalk since last August tbh. I’m not happy.

@TalkTalk your service is shocking. I’ve had issues with my broadband for months now & no one can come out because I work full time. People on the phones give me different info everytime. It’s ridiculous that I’m paying £20 a month for NO WIFI. @bt_uk I’m coming to you!

@TalkTalk extra charges on my bill for a direct debit that their own website didn't amend and charged for a package I don't have and a customer services dept that doesn't care. Time to go elsewhere!

@TalkTalk I'd like to use your service but It's been down for 4 hours now? Any update on this?

Thank **** we’re finally changing provider @TalkTalk is ******* awful poor service !!!

@TalkTalk your WiFi is shit

@TalkTalk absolutely terrible customer service. Been on a chat to 3 different people since 2pm going round in circles, same questions, diagnostics 3 times all because of a faulty router, That’s only 6 months old.

@TalkTalk I’m having an issue with my services.

Strongly advise everyone to avoid @TalkTalk , customer service is redic!! Paying money for absolutely nothing 😅

@TalkTalk And on Tuesday they said they would send an engineer to fix what they said was a line issue but like I said nothing has been done.

@TalkTalk Just all connections the router is very tempremental and it's just beyond my patience. I'm having to reset multi times a day which isn't helping my BB training line wise. As far as I gather many others are having the same hardware issues

@TalkTalk My father's TT Phone and Internet is down and has probably been so for the last 24 hours. He's in his 80s lives alone and is having trouble finding your service number because he can't get online and yes he has pulled out and put back all the plugs.

@TalkTalk thank you for the new router to improve the state of my connection (very slow uploading). However it doesn’t work properly: connection is unstable and often drop...it is worse than before 😭😠

@TalkTalk my landline is not working for the 2nd day.