TalkTalk Outage in Hermitage, West Berkshire, England

@TalkTalk I have been waiting 7 months to get internet..and I am no nearer to being connected. The process so far has been painful, with false promises, false starts and the most shocking customer service. The point of my message is to implore anyone to reconsider using Talk Talk

@TalkTalk Thanks for meaningless apologies- we need action and delivery of services as promised by you and PAID for by them! My parents are distressed by this scenario! I can DM details but this thread is staying open!I won’t continue to allow this sort of appalling service to be hidden.

@talktalk @BTOpenreach your customer service is an absolute disgrace. You have managed to leave my parents with no landline or internet facility for over a week & then the booked engineer fails to turn up after waiting in for 5 hrs and the promise of texts 30mins before visit.

Internet signal out yet again @TalkTalk happening litterly every other week. This is useless

@TalkTalk I cannot believe the appalling service I have received from you... I have been lied to and my switch was due to happen yesterday and nothing works.your response was absolutely shocking and no/one would help or take responsibility #talktalkbroadband #dontswitchtotalktalk

@TalkTalk hi there, it looks like we have no internet service in LOWER BROUGHTON, Salford

Comedy continues, phone call the call centre said they would make did not come, I got this instead. Terrible time wasted 3 days running after this. Have I no rights? @TalkTalk @BBCWatchdog

I’ve never dealt with a more difficult company than @TalkTalk

@Gregghartley_ @TalkTalk Cancel, get your money back and move to BT. TalkTalk are frauds.

@TalkTalk just to let you know I received my new tv box just set it up and so far so good.... just a point of reference the new box didn’t come with a remote control so I’m using the old one I will be returning the old box on Monday 8th of March 2021 Thank you for your help

@TalkTalk should be compensating me for the 2 missed engineer appointments ? And for the days I was without service? #ofcom

@TalkTalk What a shock no Internet yet again. You still won't replace my faulty router, yet the fact I keep recieveing marketing emails to tempt into signing a new contract is a joke. Why would I want to be tied to a company that has the worst service I've ever received? #useless

@TalkTalk Please can you provide a phone number for your support team? Your website only directs me to a chat bot, and I want to talk to your support team about a scheduled engineer visit

@TalkTalk Please can you explain why the only method of contact, online chat, has been unavailable for 3 days when have been waiting for your customer service for over a month?

@unemployedclown Thank you. We are aware that some customers are having trouble accessing the app while using the TalkTalk broadband. If you contact them directly they can get this sorted for you. Thanks, Megan