Tesco Mobile outages and service status in Thatcham, England

Problems in the last 24 hours in Thatcham, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Thatcham, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Thatcham, England

Latest outage, problems and issue reports in Thatcham and nearby locations:

• 
  Maura (@Maura26034980) reported 42 minutes ago from Thatcham, England

  @tescomobile App and website are down at the moment, hope I don't go over my data @tescomobile

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Chris (@geordiechris48) reported 12 seconds ago

  @tescomobile I have a pay monthly sim and want to temporarily forward my calls to another number, however it seems that I am unable to do that as when I try to do it in my phone settings it’s doesn’t work. Do you not allow diverting to a different number on your network?

• 
  Melvyn Buckton (@BucktonMel91596) reported 17 seconds ago

  @colinsmith50 @tescomobile I do not understand why Tesco mobile is being criticized or complained about every single day but none of the other companies. My experience of them is that they are one of the best companies in the UK for service and everything

• 
  montyniblet (@montyniblet) reported 2 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  Happy Moog 💙🍎 (@HappyMoog) reported 5 minutes ago

  @tescomobile why do you use DPD paid for VIP service to be delivered today and tney have sent it back to you ! They are awful. Every time we had a delivery it goes wrong

• 
  steven rothwell (@steven_rothwell) reported 8 minutes ago

  Can you tell me @tescomobile @O2 why I pay 150 a month for 3 mobiles with no signal. I’m seriously considering moving providers. It’s a joke #ImACeleb

• 
  David Pacitti (@davidpacitti) reported 8 minutes ago

  @tescomobile It says it’s a busy area, not sure why, can you please log this for me that the data service isn’t working in this area please

• 
  Chiara Quinn MBCI (@ChjaQuinn) reported 8 minutes ago

  @tescomobile Wasting my time here, Tesco Customer Service is useless they haven’t even bothered to read this. Total waste of time

• 
  dave (@hasfut) reported 9 minutes ago

  @tescomobile Just went Apple Store today and picked up a new IPhone 17 pro max, no fuss, no issues, straight forward. Non in stock at Tesco’s in multiple postcodes checked online lol.

• 
  Chudi Stanley (@Colinwa_chudi) reported 13 minutes ago

  @tescomobile wanted to know the final outcome on an issue that was reported order no 26162767

• 
  Zelda Hansen (@Zeldahansen) reported 13 minutes ago

  @EE @ee I have already called them once and now I have to call them again @tescomobile customer service far superior which is why I have moved my other contracts over to them