Tesco Mobile Outage in Rochdale, England

@craig_c83 @EE @tescomobile Ee network is so so bad

@tescomobile I’ve been with Tesco mobile for nearly six years paying 23.99 a month on iPhone SE 2nd generation & I get 2 gig data included & prices never gone up only if I go over Safety buffer but can upgrade 6.2023 my only gripe is Shop Staff are not tech savvy enough they don’t know much👍

@tescomobile hi, just wondering what's the current set up for rcs? is it supported by the network as website seems to show it is but not having much joy getting it working

@tescomobile hi hope you can help we have ordered an phone from your scheme we need to speak someone but having no joy…. It’s 14 days since we had confirmation that it would arrive in 7 days 🐾🐾

Just added 'one off data bundle' to my @tescomobile and the app just added what I'd paid for to the 'used data'... WTF??

Exceptional service tonight from @tescomobile cancelling a phone contract due to bereavement. #Thankyou #Grateful

@tescomobile please sort out your 4g network I can't get proper sign anywhere. So bad might switch back to EE

@tescomobile The fact is her SIM was switched off yesterday so she's had no mobile signal since Tuesday morning 22nd, no new SIM arrived then and still not arrived today! She's 86 and vulnerable.... 😤

@tescomobile How long does a new SIM take to arrive via post for an existing customer please? Because I've ordered a new one for my 86 year old Mother. It hasn't arrived yet but you have already turned off her current one so now she is without her phone!! 🤨

@tescomobile don’t deal with CHRIS,only rang up to add my husband onto my package,totally mucked my phone up have not been able to use my phone for 3 days,got a SIM card I never asked for,do your job properly idiot,thanks for the stress😡

@tescomobile are there any network issues in M24 area..I've had no service for the 2nd day now

@Cheryllee64 @O2 @tescomobile No people are having problems here with them too, I’m going to try @ThreeUK

Just had a conversation with @tescomobile your customer service is an absolute credit to you other networks should take a long hard look at the way you operate

@tescomobile It would help if u read the impossible situation im having with the sales team. I've been charged for full insurance and the phone sale was blocked by the computer before it even got to the visa credit search at the bank. Im paying for insurance for no phone by the sales team

@tescomobile ordered a sim on 7th June and haven’t had it yet! My current contract ends on Saturday so I’ll be phoneless unless I get it! Can you help?

@Local_Baitface @EE Good move. #EE roll will the customer service arrogance of the domineering large corps of the past, safe in their knowledge they are currently "big dogs". They need to learn from seeing how quickly that dominance of the market can collapse. Try @tescomobile piggybacking on O2. 👍

@tescomobile Been in again today, same result technical problems

@tescomobile Hi, we moved to you from O2 last Friday. My wife’s mobile data on new phone came through yesterday but I still can’t get it. Can you help please?

@tescomobile Nobody has got somebody to help me in store they just guess and their manager on phone guesses & tells me its barclays and thats not resolving anything they shouldn't guess as its sending me on a wild goose chase taking longer to get the actual problem sorted.

@tescomobile The only thing I will say its really bad practice to blame the bank they said my credit is fine its a tesco technical fault. And I've got a tesco insurance on this phantom phone now because over the phone sales the system allows me to go a bit further than in store.

@tescomobile Could someone help direct me to a person who can over ride the system so I can buy the phone today and put this stress behind me as its been going on for 10 days and im going round in circles in store and on phone because no one is qualified to know what to do. My bank are fine.

@tescomobile My bank customer services who have full access to see my account said I've never defaulted on any payments im out of phone contract with 02 for 3 years and I didn't know it would be this difficult to get a new provider. This resolve requires a reset of all my information stored.

@tescomobile I have also got an email confirmation of full tesco phone insurance via email last night of a phone i am not allowed to buy. The various staff are lovely but nobody has a clue what to do to help me buy the phone. I've got the insurance for it but not the phone.