Tesco Mobile

Tesco Mobile Outage Report in Risca, Caerphilly County Borough, Wales

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Tesco Mobile Limited is a mobile virtual network operator in the United Kingdom using the O2 Network and has 99% network coverage in the UK.

Problems in the last 24 hours in Risca, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Risca and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Tesco Mobile Outage Chart in Risca, Caerphilly County Borough, Wales 11/12/2025 08:00

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Most Reported Problems

The following are the most recent problems reported by Tesco Mobile users through our website.

  1. Phone (39%)

    Phone (39%)

  2. Total Blackout (31%)

    Total Blackout (31%)

  3. Internet (23%)

    Internet (23%)

  4. E-mail (5%)

    E-mail (5%)

  5. Wi-fi (2%)

    Wi-fi (2%)

  6. TV (1%)

    TV (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports Near Risca, Wales

Latest outage, problems and issue reports in Risca and nearby locations:

  • HAndTheElements Hegsy & The Elements (@HAndTheElements) reported from Cardiff, Wales

    @tescomobile what is the escalation process regarding a faulty phone that has been lost by @Tesco? My OAP mother has been without a phone since September and promises to resolve have failed. No senior support from Pengam Green Management or in-store guidance. #disgracefulservice

  • TRHComposer Thomas Richard (@TRHComposer) reported from Cardiff, Wales

    @tescomobile my mobile data has just stopped working. Still got over 10GB available to me though. Is there a Network problem?

  • RachelKendall16 Rachel Kendall (@RachelKendall16) reported from Risca, Wales

    @tescomobile Hi, can you tell me if Tesco intends to support Apple Watches any time soon on a cellular level. If not why? O2 network is used on Tesco mobile…. How far apart can an iPhone be away from a watch if used and will your Apple Watch connect to all available WiFi?

  • nigelbendybus Nigel Smith (@nigelbendybus) reported from Cardiff, Wales

    Thank you so much @tescomobile for sorting out and reimbursing me for the scam texts I received yesterday. Yet again wonderful customer service from @tescomobile

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

  • Lesley_M_H LMH (@Lesley_M_H) reported

    @tescomobile Yes although O2 map always shows good service, masts are often reported as out & don’t seem to be replaced. Affecting quite a wide area in south London. Given up on waiting for it to be fixed

  • LivviJadeE Livvi-Jade (@LivviJadeE) reported

    @tescomobile hey, getting some really bad call service. I either get a lot of cracking and interference to calls dropping or not even coming through. Any help?

  • chrisowls75 chris (@chrisowls75) reported

    @tescomobile Thanks jade. We have been in touch with the help chat and they said the same. We have 5 contacts on the same account in the same household and 3 of them are working but not mine and 1 other.

  • Vazza37 Mhairi Hammond (@Vazza37) reported

    @tescomobile my phone has no network coverage currently so only works when connected to WiFi. There appears to be no issues with the service in the area, can you help please?

  • MatthewGerard87 Matthew (@MatthewGerard87) reported

    @tescomobile hi folks, do you know of any issues in the CH45 Wallasey area? Been having terrible trouble with call quality recently, but it used to be crisp& clear. Cheers!

  • ElPedroCat Pedro Cat (@ElPedroCat) reported

    @tescomobile But it’s your network and the call came from one of your numbers as I called it back lol. Don’t worry about it Jade I’ll just block it so they don’t call back, hopefully no one falls for their scam.

  • LeighNelson3 Leigh Nelson (@LeighNelson3) reported from Wilmslow, England

    @tescomobile trying to ring your customer service number re my 90 yr old mums mob phone which I urgently need to top up. Her landline not working. Faulty. Answer service keeps cutting me off mid button press. I need help please.

  • NickCollinsPod NickCollins🐜 (@NickCollinsPod) reported

    @tescomobile No questions. Just outrageously rude customer service agents. Disgusting attitude. Just letting those contracts run down.

  • SuperDeadSteph 🖤 Stephiie's on mars 🖤 (@SuperDeadSteph) reported

    @tescomobile hi there! So I've had an issue with my phone not recognising my sim card and ive tried a bunch of stuff and tried putting a different sim card in my phone and it is recognising that one, so I think I've figured out that the problem is with my sim card. Can I get help

  • athome_lesley LesleyR (@athome_lesley) reported

    @tescomobile are Tesco mobile having problems with PAYG - all your contacts say closed for maintenance