Tesco Mobile outages and service status in Risca, Wales

Problems in the last 24 hours in Risca, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Risca, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Risca, Wales

Latest outage, problems and issue reports in Risca and nearby locations:

• 
  Saeed Ahmed (@Saeed_Ahmed02) reported 40 seconds ago from Victoria, Wales

  @tescomobile needs to better support the Google Messages app. I quite like using the Google Assistant to send texts and it always comes back saying failed

• 
  Nigel Smith (@nigelbendybus) reported 9 minutes ago from Cardiff, Wales

  Thank you so much @tescomobile for sorting out and reimbursing me for the scam texts I received yesterday. Yet again wonderful customer service from @tescomobile

• 
  Rachel Kendall (@RachelKendall16) reported 21 minutes ago from Risca, Wales

  @tescomobile Hi, can you tell me if Tesco intends to support Apple Watches any time soon on a cellular level. If not why? O2 network is used on Tesco mobile…. How far apart can an iPhone be away from a watch if used and will your Apple Watch connect to all available WiFi?

• 
  Hegsy & The Elements (@HAndTheElements) reported 29 minutes ago from Cardiff, Wales

  @tescomobile what is the escalation process regarding a faulty phone that has been lost by @Tesco? My OAP mother has been without a phone since September and promises to resolve have failed. No senior support from Pengam Green Management or in-store guidance. #disgracefulservice

• 
  Dr Karen Howells (@mind4sportpsych) reported 38 minutes ago from Cardiff, Wales

  @tescomobile I have not had a signal for 3 days now. I’ve been told that there is maintenance work being done on a local mast, but even when I move 30 mins away from home then I still don’t have a signal. What is happening??

• 
  Magorman (@Magorman13) reported 55 minutes ago from Magor, Wales

  Shocking service at Tesco mobile. Obtained advice from web chat on transferring a number. Call to Cust Services gave different advice. Different advice again on a further call and the agent laughed saying you can’t rely on web chat. Shambolic @tescomobile

• 
  Thomas Richard (@TRHComposer) reported 55 minutes ago from Cardiff, Wales

  @tescomobile my mobile data has just stopped working. Still got over 10GB available to me though. Is there a Network problem?

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Melvyn Buckton (@BucktonMel91596) reported 4 minutes ago

  @colinsmith50 @tescomobile I do not understand why Tesco mobile is being criticized or complained about every single day but none of the other companies. My experience of them is that they are one of the best companies in the UK for service and everything

• 
  Gladimir (@DrGladimir) reported 5 minutes ago

  @tescomobile For any prospective customers. Every aspect of this has been awful. From trying to place the order multiple times that failed at their end for unknown reasons, then running multiple credit searches, basic features missing, speaking to people with an accent so strong I struggle...

• 
  Damian Wawrzyniak 👨‍🍳 (@ChefConsultant) reported 5 minutes ago

  Called @tescomobile to port my number from different network after signing contract, every day I’ve called customer service. Nobody have a clue why my mobile number is still not active. Today I found out, all Tesco mobile customer service offices are in South Africa! We pay UK prices and all customer care services are moved to South Africa!!! Why British offices are not operating? Paying UK prices and getting services from Africa… That’s absolute madness!

• 
  jason mcneilly (@jaymcneilly) reported 8 minutes ago

  @tescomobile seems to be saying its fine but its not. 30mile journey from one town to another and getting terrible to no signal the whole journey. when it is showing 5g and 2-4 bars Internet still not loading. also zero bars on phone signal.

• 
  Pete Carroll (@pcarrollmusic1) reported 13 minutes ago

  @tescomobile You are a mobile phone/telecomms provider. This was a speed test of YOUR service. Which is woeful.

• 
  random (@kaye55) reported 13 minutes ago

  @tescomobile absolutely rubbish customer care got phone 3 weeks go won't charge and the customer service guy was useless and was mumbling to some one else while I was on the phone said they call me in an hour now they are closed .sort this

• 
  Sarah Kears (@SarahKears) reported 14 minutes ago

  @tescomobile They are no help the whole thing is a disgrace.

• 
  Noel Phillips (@noelphillips211) reported 14 minutes ago

  @tescomobile I have paid for two Sim cards which were sent to the wrong address. The third one also has not turned up either. I hope you can help this time. Also I have paid you 20 pounds for the first 2 Sim cards.

• 
  Mark 🏳️‍🌈🏳️‍⚧️ (@marcowil) reported 16 minutes ago

  @tescomobile any idea why data speeds are currently so poor in our area (under 5mbps)

• 
  clam (@clam70435692) reported 18 minutes ago

  @tescomobile @1pennysweet My dad’s having the same trouble apparently the phone mast is down and it’s only affecting him as he has an old SIM card but they are refusing to send him a new one