Tesco Mobile service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Tesco Mobile users through our website.

• Phone (38%)
• Internet (30%)
• Total Blackout (27%)
• E-mail (2%)
• Wi-fi (1%)
• TV (1%)

Live Outage Map Near Cardiff, Wales

The most recent Tesco Mobile outage reports came from the following cities: Hengoed, and Newport.

City	Problem Type	Report Time
Hengoed	Phone	29 days ago
Newport	Phone	1 month ago
Caerphilly	Phone	2 months ago
Cardiff	Phone	8 months ago
Pontyclun	Phone	8 months ago
Cardiff	Phone	9 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Nigel Smith (@nigelbendybus) reported 57 minutes ago from Cardiff, Wales

  Thank you so much @tescomobile for sorting out and reimbursing me for the scam texts I received yesterday. Yet again wonderful customer service from @tescomobile

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Livvi-Jade (@LivviJadeE) reported 6 minutes ago

  @tescomobile hey, getting some really bad call service. I either get a lot of cracking and interference to calls dropping or not even coming through. Any help?

• 
  NickCollins🐜 (@NickCollinsPod) reported 9 minutes ago

  @tescomobile refusing to give back money that they themselves admit they should not have taken. “We’ll phone you back” they never do. Absolutely disgusting company happy to leave people with no money, even in these tough times. Reported to @CTSI_UK & @OmbudServices this is theft

• 
  Jeremy Phillips 💙 (@j_j_phillips) reported 10 minutes ago

  @tescomobile See? No thought to how to solve the problem, offer to pass the matter on to decision-makers or make things easier for customers, especially in THE MIDDLE OF A PANDEMIC. Just the usual "I'm sorry, it can't be done." You're a joke.

• 
  chris (@chrisowls75) reported 11 minutes ago

  @tescomobile Hi jade spoke to an advisor this morning.. the mast is ok the sim is clean. We ordered a 5g card for my daughter they have switched mine and her sim cards off and we will have to wait till they arrive before we get any service. Really disappointed.. I didn't want 5g card.

• 
  Matthew (@MatthewGerard87) reported 11 minutes ago

  @tescomobile hi folks, do you know of any issues in the CH45 Wallasey area? Been having terrible trouble with call quality recently, but it used to be crisp& clear. Cheers!

• 
  chris (@chrisowls75) reported 12 minutes ago

  @tescomobile Thanks jade. We have been in touch with the help chat and they said the same. We have 5 contacts on the same account in the same household and 3 of them are working but not mine and 1 other.

• 
  Carolyn Barwick (@carolynbarwick) reported 14 minutes ago

  @tescomobile my 84 year old mother has been trying all day to increase her tariff so she doesnt get charged for going over!! I cant go round to help her & she either gets cut off or put on hold for half an hour!! #help

• 
  Ericka @Rebalwithacause (@Ericka31443431) reported 15 minutes ago

  @Tesco The super giant that embraces customer complaints with grace and dignity! @tescomobile I have received a plethora of customer emails praising @Tescoukofficial Keep up the good work!

• 
  Susan Hossent 💙🇪🇺 (@shossent) reported 20 minutes ago

  @tescomobile appalling customer service by Tesco mobile tonight. No one will make a decision, no manager to talk to, different message from everyone you talk to. The absolute pitts.

• 
  LMH (@Lesley_M_H) reported 21 minutes ago

  @tescomobile I admit defeat. Am having to leave Tesco Mobile due to poor or no signal from O2 for the past year in SE15.