Tesco Mobile outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Saeed Ahmed (@Saeed_Ahmed02) reported 10 minutes ago from Victoria, Wales

  @tescomobile needs to better support the Google Messages app. I quite like using the Google Assistant to send texts and it always comes back saying failed

• 
  Soozles (@soozles_) reported 29 minutes ago from Barry, Wales

  Seriously getting sick of the awful signal from @tescomobile 4 years I’ve been a customer and have 4 contracts with you spending &150-£160 a month and it’s getting worse everyday! Been trying to speak to someone all day (friend) and constantly getting call failed 😡

• 
  Soozles 🏴󠁧󠁢󠁷󠁬󠁳󠁿💙 (@soozles_) reported 33 minutes ago from Barry, Wales

  @tescomobile I can’t call or receive calls today, get call fail on them all but I’m able to text and use data without a problem. Is there a problem in the CF63 area?

• 
  Dr Karen Howells (@mind4sportpsych) reported 35 minutes ago from Cardiff, Wales

  @tescomobile I have not had a signal for 3 days now. I’ve been told that there is maintenance work being done on a local mast, but even when I move 30 mins away from home then I still don’t have a signal. What is happening??

• 
  Hegsy & The Elements (@HAndTheElements) reported 48 minutes ago from Cardiff, Wales

  @tescomobile what is the escalation process regarding a faulty phone that has been lost by @Tesco? My OAP mother has been without a phone since September and promises to resolve have failed. No senior support from Pengam Green Management or in-store guidance. #disgracefulservice

• 
  Thomas Richard (@TRHComposer) reported 48 minutes ago from Cardiff, Wales

  @tescomobile my mobile data has just stopped working. Still got over 10GB available to me though. Is there a Network problem?

• 
  Nigel Smith (@nigelbendybus) reported 50 minutes ago from Cardiff, Wales

  Thank you so much @tescomobile for sorting out and reimbursing me for the scam texts I received yesterday. Yet again wonderful customer service from @tescomobile

• 
  Rachel Kendall (@RachelKendall16) reported 56 minutes ago from Risca, Wales

  @tescomobile Hi, can you tell me if Tesco intends to support Apple Watches any time soon on a cellular level. If not why? O2 network is used on Tesco mobile…. How far apart can an iPhone be away from a watch if used and will your Apple Watch connect to all available WiFi?

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  New Homes Expert (@NewHomesExpert1) reported 51 seconds ago

  Absolutely dire customer service from @tescomobile. Service was down for 6 days. Claimed compensation for the outage. Got an AI reply same day auto closing the case. Filled in their silly form from the next reply. Reply came back wanting more information!

• 
  Fizen (@fizenapp) reported 5 minutes ago

  @RobertJudd4 @tescomobile Border cells drift is common near coasts, a local eSIM with a fixed network avoids the surprise charges entirely. Glad Tesco credited you.

• 
  Daisy (@Meerkat8_Jh) reported 6 minutes ago

  @SBarrettBar @tescomobile I've got a solicitor, didn't send any emails for 2yrs - in the end I went to the notary where I had paid money to they got hold of him. But still I'm waiting for stuff. Trying to raise a complaint at Spanish BAR Council

• 
  Fizen (@fizenapp) reported 6 minutes ago

  @_EnglishMon_ @RobertJudd4 @tescomobile Border glitches happen even on Anglesey, Ireland's 50 miles away. A local eSIM would've kept you on the right network.

• 
  Bella Ciao (@Bella_Ciao_Free) reported 7 minutes ago

  @tescomobile Hi, I'm a new customer with a PAC code... If u use the PAC code on Monday how long does it normally take to transfer... Thanks. (My number is presently with Vodafone)

• 
  Martitta (@MShazzzi) reported 9 minutes ago

  @tescomobile I didn’t have signal for whole month like the rest of my area due to o2 updates, been promised credits for no services and each time I contact the chat incompetent people ask me where do I experience issue. Sort this out please. Paid £113 for no service, unacceptable

• 
  Rob McPhee (@Rob_McPhee_UK) reported 20 minutes ago

  @DaveKendallPho1 @Trebornotrub @tescomobile O2 is the answer to your question. I was with them but changed to Lebara who piggyback onto Vodafone. The signal is so much better. Text messages come through straight away. Sometimes I would have to wait for up to an hour with O2. I also pay about 70% less.

• 
  NoisyWhisper 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@Stu37900363) reported 22 minutes ago

  @tescomobile is pants. 0 customer service. Ripped me off. Taken money and 12hrs later I still don't have my Bundle. Live chat is a joke, and I can't call you as advertised because I have 0 credit after paying for renewal.

• 
  Mark (@ArtilleryMan728) reported 24 minutes ago

  Why is it I reside 12 miles North from the centre of Cardiff and have 2 sim cards in my phone on different networks but only receive a 5G and 4G signal? I travel thousands of miles to the tiny Greek island of Skiathos and receive 5G and 5G. Can someone explain why that is. I am guessing there are still insufficient 5G masts outside of Cardiff. @EE @tescomobile

• 
  Colette Houlihan (@Colly_wobbles) reported 24 minutes ago

  I am a pay as you go customer @tescomobile and I just don't understand where my credit is going??? If I put £10 on by voucher, as you have removed the online top up service. and don't make a phone call or send a text, my credit reduces daily....Why is this? HELP!