Tesco Mobile outages and service status in Cardiff, Wales

Problems in the last 24 hours in Cardiff, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Cardiff, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Cardiff, Wales

The most recent Tesco Mobile outage reports came from the following cities: Hengoed, and Newport.

City	Problem Type	Report Time
Hengoed	Phone	1 month ago
Newport	Phone	2 months ago
Caerphilly	Phone	2 months ago
Cardiff	Phone	8 months ago
Pontyclun	Phone	9 months ago
Cardiff	Phone	9 months ago

Community Discussion

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Tesco Mobile Issues Reports Near Cardiff, Wales

Latest outage, problems and issue reports in Cardiff and nearby locations:

• 
  Soozles 🏴󠁧󠁢󠁷󠁬󠁳󠁿💙 (@soozles_) reported 11 seconds ago from Barry, Wales

  @tescomobile I can’t call or receive calls today, get call fail on them all but I’m able to text and use data without a problem. Is there a problem in the CF63 area?

• 
  Saeed Ahmed (@Saeed_Ahmed02) reported 3 minutes ago from Victoria, Wales

  @tescomobile needs to better support the Google Messages app. I quite like using the Google Assistant to send texts and it always comes back saying failed

• 
  Rachel Kendall (@RachelKendall16) reported 10 minutes ago from Risca, Wales

  @tescomobile Hi, can you tell me if Tesco intends to support Apple Watches any time soon on a cellular level. If not why? O2 network is used on Tesco mobile…. How far apart can an iPhone be away from a watch if used and will your Apple Watch connect to all available WiFi?

• 
  Dr Karen Howells (@mind4sportpsych) reported 32 minutes ago from Cardiff, Wales

  @tescomobile I have not had a signal for 3 days now. I’ve been told that there is maintenance work being done on a local mast, but even when I move 30 mins away from home then I still don’t have a signal. What is happening??

• 
  Nigel Smith (@nigelbendybus) reported 45 minutes ago from Cardiff, Wales

  Thank you so much @tescomobile for sorting out and reimbursing me for the scam texts I received yesterday. Yet again wonderful customer service from @tescomobile

• 
  Hegsy & The Elements (@HAndTheElements) reported 53 minutes ago from Cardiff, Wales

  @tescomobile what is the escalation process regarding a faulty phone that has been lost by @Tesco? My OAP mother has been without a phone since September and promises to resolve have failed. No senior support from Pengam Green Management or in-store guidance. #disgracefulservice

• 
  Soozles (@soozles_) reported 54 minutes ago from Barry, Wales

  Seriously getting sick of the awful signal from @tescomobile 4 years I’ve been a customer and have 4 contracts with you spending &150-£160 a month and it’s getting worse everyday! Been trying to speak to someone all day (friend) and constantly getting call failed 😡

• 
  Thomas Richard (@TRHComposer) reported 55 minutes ago from Cardiff, Wales

  @tescomobile my mobile data has just stopped working. Still got over 10GB available to me though. Is there a Network problem?

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Adrian Turton (@BroTurton) reported 5 minutes ago

  I’ve had my mob number for over 13 years. @bt_uk confirmed with bills, PAC code. Yet when I tried to port it to @tescomobile, they repeatedly claimed my number was “inactive,” ignored my accessibility needs, and refused to escalate my complaint despite me asking multiple times.

• 
  Mark Chinery (@Chiners_68) reported 6 minutes ago

  @tescomobile why do you not support number sharing for Apple Watches? I’m going to have to move to another provider who supports this who’s is a pain.

• 
  Roy McKeag (@SonnyGiffen) reported 10 minutes ago

  @tescomobile I have a Samsung S20 and would like WiFi calling activated as I have no phone signal at home. The activation option does not exist on my phone. I believe Tesco have to activate it. Can someone get back to me. Thanks.

• 
  Chiara Quinn MBCI (@ChjaQuinn) reported 11 minutes ago

  @tescomobile Wasting my time here, Tesco Customer Service is useless they haven’t even bothered to read this. Total waste of time

• 
  Aaaron (@Aaronrutter9) reported 13 minutes ago

  new phone arrived and with a state of the art free ipad. not a bad week after all, @tescomobile your custom has been nothing but very brilliant!

• 
  Da33a Jay (@DoogieHowitzrMD) reported 17 minutes ago

  @tescomobile My mother of 79 is without service on her PAYG Tesco mobile. She needs for NHS appointment texts. Have tried every way to get assistance (in store & customer service) but are constantly stopped by ridiculous security measures that need a functioning phone. Help!!

• 
  Colette Houlihan (@Colly_wobbles) reported 21 minutes ago

  @tescomobile I have done it a few times before. Got no help. Wanted me to fill in some forms. Same idiotic response with cust svs on phone.. No help at all. My credit is evaporating with no explanation. Looking for another provider now.

• 
  Happy Moog 💙🍎 (@HappyMoog) reported 22 minutes ago

  Getting so frustrated with “customer service’ departments in large firms these days. They all know we have less choice about where we take our business so double down on concerns and complaints Had issues with @TheAA_UK @tescomobile and don’t even get me started on @sky

• 
  Josh Breckell (@BreckellJosh) reported 22 minutes ago

  @tescomobile hi can I get some help/advice on my upgrade

• 
  Sam Horne (@SHN51989) reported 23 minutes ago

  @tescomobile Well the above statement was incorrect.. 11 days later still no phone call back.. disgusting service. AVOID TESCO MOBILE at all costs!!!