Tesco Mobile outages and service status in Rhewl, Wales

Problems in the last 24 hours in Rhewl, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Rhewl, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Rhewl, Wales

Latest outage, problems and issue reports in Rhewl and nearby locations:

• 
  Scott Edwards (@Scotty_2410) reported 56 minutes ago from Rhewl, Wales

  @tescomobile Hi, I’m still waiting for a phone call for your customer services about unlocking my phone. I was promised a return call within 24 hours, now almost 2 days later.... still waiting.

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  jason mcneilly (@jaymcneilly) reported 3 minutes ago

  @tescomobile what is going on with your network. im barely getting any phone signal or Internet? co Antrim.

• 
  Ali. Me (@AlisonWagstaff3) reported 4 minutes ago

  @tescomobile on Wednesday I called your customer service as very rare for me, I had a message saying my data had almost gone. I had added, through your app, a £3.00 500mb bundle. Still no data, I rang CS told me it hadn't worked gave me £3 plus the £5 buffer back.

• 
  Gordo52 (@Gordo5211) reported 10 minutes ago

  @BarbaraSutton15 @tescomobile I dumped, when they told it was my phone the problem, I got a Smarty sim... same phone no problems, 100% better

• 
  Damian Wawrzyniak 👨‍🍳 (@ChefConsultant) reported 10 minutes ago

  Called @tescomobile to port my number from different network after signing contract, every day I’ve called customer service. Nobody have a clue why my mobile number is still not active. Today I found out, all Tesco mobile customer service offices are in South Africa! We pay UK prices and all customer care services are moved to South Africa!!! Why British offices are not operating? Paying UK prices and getting services from Africa… That’s absolute madness!

• 
  Ian (@iancharris) reported 11 minutes ago

  @HarrietSergeant @O2 I wonder if it is something to do with their systems? I am with @tescomobile and they piggyback on the O2 network and it is much more difficult than it used to be to top up.

• 
  montyniblet (@montyniblet) reported 12 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  Jill Collier 🟥 (@JillCollier16) reported 13 minutes ago

  Thank you @tescomobile customer services for ringing back (twice!) when you said you would. My phone had decided you were a spammer and wouldn’t allow the call until I put the number into my contacts, which took me a few minutes. You timed it perfectly. 👍

• 
  Random Jottings of Gildersleeve (@gildy61) reported 13 minutes ago

  @BarbaraSutton15 @tescomobile they sold me one for £6. All is well. But I am thinking of switching to another new phone. Same terms and conditions. Also when/if I do I will get a upgraded model and it will contain a new battery. Good luck with your complaint.

• 
  Sarah Kears (@SarahKears) reported 13 minutes ago

  @tescomobile They are no help the whole thing is a disgrace.

• 
  TJ👻 (@_T_jpeg_) reported 14 minutes ago

  @tescomobile customer service is so bad - my new phone arrived without the eSIM activation and now I have to jump through so many hoops to get my code