Tesco Mobile outages and service status in Rhewl, Wales

Problems in the last 24 hours in Rhewl, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Rhewl, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Rhewl, Wales

Latest outage, problems and issue reports in Rhewl and nearby locations:

• 
  Scott Edwards (@Scotty_2410) reported 56 minutes ago from Rhewl, Wales

  @tescomobile Hi, I’m still waiting for a phone call for your customer services about unlocking my phone. I was promised a return call within 24 hours, now almost 2 days later.... still waiting.

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  montyniblet (@montyniblet) reported 3 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  Shaun Reviewer (@ReviewShau42660) reported 3 minutes ago

  @tescomobile Hi sorry to moan, but FED UP with Tesco data not working & letting me down in the Bournemouth Area. Thinking of Tesco mobile for Dorset? Think again! 😠 😡

• 
  Lynda Hayes (@Lyndahayes) reported 5 minutes ago

  @TescoMobile I received 3 separate contract emails today for Google Pixel 10 Pro XL phones I never ordered, addressed to 2 different people (John Rymer & John Wilson) but sent to MY email address! Each email contains contract documents-I've Never been a Tesco Mobile customer!

• 
  Ali. Me (@AlisonWagstaff3) reported 6 minutes ago

  @tescomobile I turned off the background data I had to find the solution myself!! Not once did your staff mention it!! Ridiculous

• 
  Sarah Kears (@SarahKears) reported 10 minutes ago

  @tescomobile They are no help the whole thing is a disgrace.

• 
  James Baker (@_JamesBaker92) reported 12 minutes ago

  @tescomobile why does 5G with full bars mean **** ALL. Very frustrating when phonecalls are constantly cutting off or not even connecting in the first place.

• 
  Jill Collier 🟥 (@JillCollier16) reported 13 minutes ago

  Thank you @tescomobile customer services for ringing back (twice!) when you said you would. My phone had decided you were a spammer and wouldn’t allow the call until I put the number into my contacts, which took me a few minutes. You timed it perfectly. 👍

• 
  Aileen Murphy (@AileenMurphy100) reported 13 minutes ago

  @tescomobile Where can I email a complaint. Any email address you have

• 
  pat (@pat11669019) reported 17 minutes ago

  @EE have used EE mobile for years and latest renewal offers are terrible. I don’t even want the latest #iphone but still looking at about £10 a month extra. Looking at @tescomobile now.

• 
  Aileen Murphy (@AileenMurphy100) reported 17 minutes ago

  @tescomobile I just want an email address for customer services.