Tesco Mobile Outage in Newcastle under Lyme, Staffordshire, England

@MobileNewsMag Shockingly bad service from @tescomobile Nearly four hours on hold FB contact page, nothing. On hold to call centre for over an hour, nothing. Strange difficult times for many no doubt but such delays are plainly ridiculous.

@tescomobile Yes, unfortunately you don't keep to the timescales and this is the problem. Many thanks for the conclusion, the journey was turturess though!!! My account has been credited it seems, so let's hope you can improve from now on

@Tesco It was a voucher that should have been sorted in February. What annoys me is I never even wanted it, I was all for the Huwaei smart watch that was on offer online but couldn't get because I signed up in store @tescomobile 😪

How humiliating standing at the counter trying to spend a voucher that hasn't been activated. I felt very stupid and angry, there was a big queue looking at me as if I was a criminal and was trying to scam 😩 @tescomobile @Tesco @tesconews

How humiliating standing at the counter trying to spend a voucher that hasng activated, I felt very stupid and angry, there was a big queue looking at me as if I was a criminal and was trying to scam them @tescomobile @Tesco @tesconews

Disgusted with the service from @tescomobile I think it's time that I took my business elsewhere. Numerous calls and texts and still not recieved my £25 gift voucher. Absolute joke of a service. Months of waiting!!!

@tescomobile your customer service is shocking! I will be finding another provider now!

@tescomobile Although my colleague who is with sky is having problems again now

@tescomobile I ha e done so and have been told its worki g fine. But my signal on my phone which is a tesco sim and the work tablets which are on O2 are all dropping in and out at the same time. Which is a pain as for work we rely on our data to record results

Is there a problem with @tescomobile and or @O2?

@tescomobile i’ve checked and there only seems to be an internet issue, not a network issue that’ll affect calls

@tescomobile i can’t make outgoing calls or receive them right now, is there an issue locally or nationally or is it just my phone?

@tescomobile Hi, sorry it's taken a while to reply. I've just asked and both are fully updated. In fact the problems started after doing the updates

@tescomobile Got an issue. Two TCL 10 Pro phones are constantly crashing. 1 insured the other isn't. Got any ideas on what could be done? I find it strange that these are acting up

@kellykellyk81 @tescomobile I saw your tweet now, i guess you violated the rules that's why your account got locked , I suggest you should contact Distort_recovery, have been seeing different people recommending them on Instagram, maybe you should contact them for assistance, I think they can help you

@tescomobile It’s saying network unlock code blocked, I can’t get onto my Tesco account either as it’s sending a pin to the mobile number on the new sim which I can’t access

@tescomobile Nobody contacted me following my complaint on Friday despite assurances. Every time I have spoken with someone it's been when I've called them. That's terrible enough, but the lady I spoke to this afternoon couldn't even give me the information about the complaints procedure!