Tesco Mobile Outage in Newcastle under Lyme, Staffordshire, England

@tescomobile Been waiting now for 54 mins to your customer services to report another issue! #thirdcallin4days

@tescomobile Wow.. this proves my point I said originally passed from pillar to post, even before the 4th July this is how it was.. just rubbish I work in CS & would never treat a customer like this shame on you Tesco!

@tescomobile Hi Callum, so what does that mean? I know I should have been able to use it but I couldn’t, are you going to help me or not please?

@tescomobile I upgraded one of our phones and was given free 6mth tesco clubcard+ and double data, I’ve been trying to get this activated and been passed from pillar to post the code has now expired!!! And I would like the benefits, please help. Wendy

@MobileNewsMag Shockingly bad service from @tescomobile Nearly four hours on hold FB contact page, nothing. On hold to call centre for over an hour, nothing. Strange difficult times for many no doubt but such delays are plainly ridiculous.

@tescomobile Yes, unfortunately you don't keep to the timescales and this is the problem. Many thanks for the conclusion, the journey was turturess though!!! My account has been credited it seems, so let's hope you can improve from now on

@Tesco It was a voucher that should have been sorted in February. What annoys me is I never even wanted it, I was all for the Huwaei smart watch that was on offer online but couldn't get because I signed up in store @tescomobile 😪

How humiliating standing at the counter trying to spend a voucher that hasn't been activated. I felt very stupid and angry, there was a big queue looking at me as if I was a criminal and was trying to scam 😩 @tescomobile @Tesco @tesconews

How humiliating standing at the counter trying to spend a voucher that hasng activated, I felt very stupid and angry, there was a big queue looking at me as if I was a criminal and was trying to scam them @tescomobile @Tesco @tesconews

Disgusted with the service from @tescomobile I think it's time that I took my business elsewhere. Numerous calls and texts and still not recieved my £25 gift voucher. Absolute joke of a service. Months of waiting!!!

@tescomobile your customer service is shocking! I will be finding another provider now!

@tescomobile I've DM'd you. But based on your other customer service options having refused to do anything, I don't think this will end well.

@tescomobile it’s been 3 months since I first reported a contract bought fraudulently under my name and yet no word from your Fraud department. You have no problem chasing me for invoice though. My credit record is badly impacted. This is poor customer service. Not impressed!

@tescomobile For the past few weeks my Tesco mobile signal’s been shocking at home. Was great previously. Other people locally have said there’s been maintenance going on, but should be ok by now… nope… just over 1 mile SE of Tesco Extra, Hattersley.

@tescomobile Thanks! I’m a new customer and that was the one question I forgot to ask.

Worst #CustomerService I have ever experienced? I've been a @tescomobile customer for 1 month & they've set a new low. The level of incompetence / disinterest from their 'chat' support and phone support is mind-blowing. Sorry I left @O2 Don't switch.

@HebbyGold @tescomobile Well as in I upgraded 8 days ago and have had no mobile data either, spoke to customer care and they same the same it's an outage ect

@HebbyGold @tescomobile I have been experiencing the same issue for over 8 days now myself :/

@tescomobile Well let’s hope they don’t go to f*cking Devon else they’ll never be able to contact anyone 🙄

@tescomobile just bought a sim only deal and just to let you know I think your coverage is awful. I always got an excellent coverage in the West Country with my last provider but I had nothing for a whole week in Devon and Cornwall. Shocking!

@tescomobile @WhichUK Think it's a bit crappy you don't offer VoLTE, are there any plans to add this feature in future, surprising you don't have it considering you piggy back O2 network