Tesco Mobile outages and service status in Tean, England

Problems in the last 24 hours in Tean, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Tean, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Tean, England

The most recent Tesco Mobile outage reports came from the following cities: Stoke-on-Trent.

City	Problem Type	Report Time
Stoke-on-Trent	Phone	1 month ago
Stoke-on-Trent	Phone	4 months ago
Stoke-on-Trent	Internet	4 months ago
Newcastle under Lyme	TV	6 months ago
Stoke-on-Trent	Internet	6 months ago
Uttoxeter	Phone	7 months ago

Community Discussion

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Tesco Mobile Issues Reports Near Tean, England

Latest outage, problems and issue reports in Tean and nearby locations:

• 
  wendy lainton (@lainton70) reported 17 minutes ago from Tean, England

  @tescomobile I upgraded one of our phones and was given free 6mth tesco clubcard+ and double data, I’ve been trying to get this activated and been passed from pillar to post the code has now expired!!! And I would like the benefits, please help. Wendy

• 
  wendy lainton (@lainton70) reported 24 minutes ago from Tean, England

  @tescomobile Hi Callum, so what does that mean? I know I should have been able to use it but I couldn’t, are you going to help me or not please?

• 
  Dj Rudeboy (@RudeBoyStoke) reported 28 minutes ago from Stoke-on-Trent, England

  @Tesco It was a voucher that should have been sorted in February. What annoys me is I never even wanted it, I was all for the Huwaei smart watch that was on offer online but couldn't get because I signed up in store @tescomobile 😪

• 
  Lyndsey cherry (@lyndzcherry) reported 33 minutes ago from Stoke-on-Trent, England

  @tescomobile your customer service is shocking! I will be finding another provider now!

• 
  Dj Rudeboy (@RudeBoyStoke) reported 34 minutes ago from Stoke-on-Trent, England

  How humiliating standing at the counter trying to spend a voucher that hasn't been activated. I felt very stupid and angry, there was a big queue looking at me as if I was a criminal and was trying to scam 😩 @tescomobile @Tesco @tesconews

• 
  Lisa Clemson (@Lisastaffs2018) reported 34 minutes ago from Stafford, England

  Has anyone else had any issues with @tescomobile ? My partner, a long standing existing customer, ordered a new iPhone on 19 Dec, still waiting for it! Shocking customer service in store trying to get the phone

• 
  Dj Rudeboy (@RudeBoyStoke) reported 43 minutes ago from Stoke-on-Trent, England

  Disgusted with the service from @tescomobile I think it's time that I took my business elsewhere. Numerous calls and texts and still not recieved my £25 gift voucher. Absolute joke of a service. Months of waiting!!!

• 
  Dj Rudeboy (@RudeBoyStoke) reported 43 minutes ago from Stoke-on-Trent, England

  How humiliating standing at the counter trying to spend a voucher that hasng activated, I felt very stupid and angry, there was a big queue looking at me as if I was a criminal and was trying to scam them @tescomobile @Tesco @tesconews

• 
  wendy lainton (@lainton70) reported 45 minutes ago from Tean, England

  @tescomobile Wow.. this proves my point I said originally passed from pillar to post, even before the 4th July this is how it was.. just rubbish I work in CS & would never treat a customer like this shame on you Tesco!

• 
  Dj Rudeboy (@RudeBoyStoke) reported 56 minutes ago from Stoke-on-Trent, England

  @tescomobile Yes, unfortunately you don't keep to the timescales and this is the problem. Many thanks for the conclusion, the journey was turturess though!!! My account has been credited it seems, so let's hope you can improve from now on

• 
  heather johnson (@ethj1502) reported 56 minutes ago from Stoke-on-Trent, England

  @tescomobile Been waiting now for 54 mins to your customer services to report another issue! #thirdcallin4days

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ken Clark (@clarkiesball) reported 4 minutes ago

  @tescomobile I have and they were no help and say I have to go back to store. Which defeats on line shopping.

• 
  montyniblet (@montyniblet) reported 4 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  Lynda Hayes (@Lyndahayes) reported 4 minutes ago

  @TescoMobile I received 3 separate contract emails today for Google Pixel 10 Pro XL phones I never ordered, addressed to 2 different people (John Rymer & John Wilson) but sent to MY email address! Each email contains contract documents-I've Never been a Tesco Mobile customer!

• 
  Barbara (@BarbaraSutton15) reported 6 minutes ago

  @tescomobile I call customer care (oxymoron no care at all) provide my details on menu-I am connected-the noise in the background is horrendous the line cracks up-I’m barely able to understand them-there are no UK call centres-after over 10 years we are likely to part company

• 
  Shaun Reviewer (@ReviewShau42660) reported 7 minutes ago

  @tescomobile Thanks for getting back to me. BH4 8AY area still ZERO - 1 bar signal at best. Buying a tesco mobile for Bournemouth area? Think again.

• 
  Gracie🐦 (@mydogisafreak) reported 7 minutes ago

  @tescomobile I need some help with topping up monthly bundle please. The phone number supplied is no good for my tariff

• 
  Barbara (@BarbaraSutton15) reported 7 minutes ago

  @Paul68958640 @tescomobile Unbelievable Paul-I’ve had to replace so many chargers before but never this fast-and this one has a completely new adapter so I can’t use an old one

• 
  TJ👻 (@_T_jpeg_) reported 8 minutes ago

  @tescomobile customer service is so bad - my new phone arrived without the eSIM activation and now I have to jump through so many hoops to get my code

• 
  Sredna Rapmil (@SrednaRapmil) reported 10 minutes ago

  @tescomobile @tescomobile Sorry Harry, you have no idea how frustrating this is. If you experienced life as a TescoMobile customer you might do! Why else would you leave a longstanding customer without a phone for 31 days after your team mistakenly removed my number!

• 
  Alison Turner (@charliebarley) reported 11 minutes ago

  @tescomobile Ordered new sim as mine was faulty. Supposed to be delivered today (by a non-guaranteed Royal Mail delivery service) It hasn’t turned up but you have deactivated my old sim so I can’t use my phone at all. There’s no post til Monday now. Surely this can’t be right?