Tesco Mobile outages and service status in Matlock, England

Problems in the last 24 hours in Matlock, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Matlock, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Matlock, England

Latest outage, problems and issue reports in Matlock and nearby locations:

• 
  Gary Steel (@GarySSteel) reported 9 minutes ago from Chesterfield, England

  @tescomobile @ThreeUK hi, my calls will not connect to a Three Mobile number. Can you please tell me if there is any issues with each of your networks please. The calls do not ring and say Call Failed. However, I can get calls from the Three number.

• 
  David Dickens (@ItsPlanZ) reported 14 minutes ago from Chesterfield, England

  @tescomobile why for the past few months has my mobile been having 1 bar signal? Its a stressful nightmare doing anything

• 
  Beth Ratcliffe (@BethRatcliffe2) reported 20 minutes ago from Derbyshire, England

  @tescomobile help@ I can’t make any calls!!

• 
  mel clarke (@Jasperj30Mel) reported 46 minutes ago from Derbyshire, England

  @tescomobile Please thank Megan at the Mickleover store for being a great help ordering and sorting my new phone. Little disappointed that I couldn't claim the ear buds she showed me as the promotion only applied if I bought the phone before October 31

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  KJ (@riverofstardust) reported 11 minutes ago

  @tescomobile you've told my mum tonight she can't use her upgraded phone for 3 weeks due to sim change (to smaller sim) but no one told her this when she upgraded? And she was asked 3 times how she got the sim which you sent with the phone!! This is awful customer service

• 
  Johnny Dowling (@JohnnyDowling10) reported 14 minutes ago

  Any chance that you could get some to staff for your help lines or chat? @tescomobile

• 
  Darren Collier (@Buster115) reported 15 minutes ago

  @tescomobile are you actually trying to fix the mast issue. It’s been days now.

• 
  chatterbox (@chatkins1) reported 19 minutes ago

  @fgrscomhub @tescomobile @wlhowarth This is becoming a pattern of being ignored, despite my repeated attempts to resolve both my complaint and my Subject Access Request. Customers shouldn’t have to keep chasing for responses. Could someone please take ownership of this and provide the response I was promised?

• 
  Lee James (@wots_kraken) reported 20 minutes ago

  @tescomobile @RossGraham4780 It's not just area. I have 5g and I can have one bar etc and the signal is worse than old 3G. Let's be fair signals are a scam. Saying best 4G and best 5G etc when it's actually worse now. I can't wait til my contract is up. Im leaving Tesco and wouldn't recommend

• 
  Tim (@t1m670) reported 21 minutes ago

  @tescomobile we were told a few weeks ago that a mast was down in our area affecting signal. Please can you check if I provide a postcode? We rely on your network for both phones and our internet and they’re both performing very poorly recently.

• 
  Craig Bailey (@Craig_Bailey41) reported 23 minutes ago

  @tescomobile @EE It just seems to be everywhere, I have to rely on WiFi to be able to communicate with my phone. It just seems poor on a whole. 😕

• 
  loobylou (@loobylambchop) reported 26 minutes ago

  @tescomobile if you are going to run call centers and online CS please make sure they have the info needed to help .Today I spoke to someone online who wasn't interested & told me to come back later, then by phone 1st lovely lady tried to help transferred me but cut me off

• 
  Emma Shepherd (@emmzsheps91) reported 35 minutes ago

  @tescomobile why can I not get signal anywhere now with my phone? My partner and parents are also experiencing the same with you. Literally SOS or one bar that then makes you sound like a robot no matter who you ring! What’s the point in paying for a contract when I can’t use it

• 
  Orson (@Orsonkartt) reported 36 minutes ago

  @tescomobile Hi Harry. I was hoping that the service I’m paying for would provide a reliable service That’s not the case