Tesco Mobile Outage in Great Dunmow, Essex, England

@tescomobile any idea when mobile data is coming back in our area? #Outage

@tescomobile really unhappy trying to sort phone contract swap for a parent who has dementia & in hospital& we’re just getting blocks ! They need to speak to her ! She has dementia she won’t understand. The only contact we have during covid & it’s this difficult ! Please help

@tescomobile @O2 any coverage issues in CM20, been terrible yesterday and today, signal 4G keeps dropping out

@tescomobile having difficulty obtaining a pac code? Keeps saying there is a technical problem try later

@tescomobile calls 2 -3 times a day being robbed of with takes 24 hrs to switch on another 8 hrs call back in 6 hrs we will call you this has been going on a week , no call backs no working phone no signal pls get in touch urgently

@tescomobile is it possible for an advisor to assist in a locked handset issue please. Kindest regards and thanks

@tescomobile I've DM'd you. But based on your other customer service options having refused to do anything, I don't think this will end well.

@tescomobile it’s been 3 months since I first reported a contract bought fraudulently under my name and yet no word from your Fraud department. You have no problem chasing me for invoice though. My credit record is badly impacted. This is poor customer service. Not impressed!

@tescomobile For the past few weeks my Tesco mobile signal’s been shocking at home. Was great previously. Other people locally have said there’s been maintenance going on, but should be ok by now… nope… just over 1 mile SE of Tesco Extra, Hattersley.

@tescomobile Thanks! I’m a new customer and that was the one question I forgot to ask.

Worst #CustomerService I have ever experienced? I've been a @tescomobile customer for 1 month & they've set a new low. The level of incompetence / disinterest from their 'chat' support and phone support is mind-blowing. Sorry I left @O2 Don't switch.

@HebbyGold @tescomobile Well as in I upgraded 8 days ago and have had no mobile data either, spoke to customer care and they same the same it's an outage ect

@HebbyGold @tescomobile I have been experiencing the same issue for over 8 days now myself :/

@tescomobile Well let’s hope they don’t go to f*cking Devon else they’ll never be able to contact anyone 🙄

@tescomobile just bought a sim only deal and just to let you know I think your coverage is awful. I always got an excellent coverage in the West Country with my last provider but I had nothing for a whole week in Devon and Cornwall. Shocking!

@tescomobile @WhichUK Think it's a bit crappy you don't offer VoLTE, are there any plans to add this feature in future, surprising you don't have it considering you piggy back O2 network