Tesco Mobile Outage in Epsom, Surrey, England

@tescomobile Might help if you spelt my name correctly ROD? Of course you don't what I mean when setting up a mobile phone is for you to glean!?!? Every little Helps?!?!? X

@tescomobile why is the internet so slow at Guildford train station??

@tescomobile why is the internet so slow at Guildford Train Station? Got data and full 4g?

@Top_CashBack tried 6 times to purchase through @tescomobile via @Top_CashBack and it fails each time - checked all details and tried everything. Called Tesco and they can't help (I.e. won't apply discount manually). Can you help please?

. @Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 10: 43 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

. @Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 9:34 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

@Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 10:37pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

@Tesco i didnt receive my delivery. slot was between 9-10 pm. It is 9:34 pm now. call center is not working. could you pls check? order no 6080-0996-77 @tescomobile

My dad is currently in hospital and we aren't allowed to see him so have to video call instead but his data run out. My nan phoned his network provider @tescomobile and they gave him more data for free 🙏 so so nice 💛 #EveryLittleHelps

Thanks to @tescomobile for giving me 8GB free data as a goodwill gesture with my contract upgrade 👌🏽🙏🏽 Don’t know how many hours it will last until #skyuk fix the internet at home 🏠 #LoyalCustomer

@tescomobile Again,just an excuse. It was a new phone out of the box-your staff member swapped the SIM card, so it’s not that they couldn’t touch the phone, they couldn’t be bothered to provide any sort of customer service. Nothing is set up on the phone!And she doesn’t know HOW to set it up!

@tescomobile absolutely appalling service for my mum who just wanted some help to get a new phone! She’s almost 80, not good with tech, and your complete lack of service has left her with old & new phone, neither of which now work! 🤬

@tescomobile Is there someone who can help me i want to order a phone and collect asap for my mum in hospital

@tescomobile you have totally messed up my PUK transfer and left me with a new iPhone 11 which is like a brick just in time for my 50th Birthday celebration abroad. Completely unacceptable and no one individual is taking responsibility. Poor customer service

@tescomobile service still non-existent another week on. Their message reads “Sorry, a phone mast close to you isn't working. To fix it for you, we need to get into the site. We’re talking to the landlord and will enter as soon as we can. “ Now in its 4th week!

@tescomobile still no service can someone let me know why

@tescomobile have had no service for hours now can u shed some light on this please

@tescomobile Not sorry enough that in December I had no service for 3 days & the extra data was compensation that you gave me just a few days to use #poorservice

@tescomobile You should have allocated it my account sooner than so I had more time to use my mobile contract runs out soon so I certainly will be looking elsewhere sad as I have 3 mobiles with you & a customer for many years :(

@tescomobile Streatham, St James Park, Westminster, Bermondsey. Yesterday It was confirmed by your staff member at Streatham store on the O2 webpage there were interruptions of service and no service in areas. My complaint is your CS person Phil denying this and implying T Advisor was lying

@tescomobile I’m contract, but my safety buffer stops me calling any 08 numbers. At work my fire alarm testing system is an 08 number and my phone denied me the call today. Can you help?

@tescomobile Just got off the phone with support. Apparently the first payment must be with a voucher (why?!) — it would have been helpful to know this at point of purchase so I could get one, or at least when payment failed. I've wasted 2 hrs trying to fix an intentional error. Really poor.

@tescomobile IT IS YOUR PROBLEM NOT MINE ! ARE YOU TESCO MOBILE OR NOT? Customer services is EVERY Tesco employee's responsibilty. As a retired senior customer services manager for British Airways I know a little about this!

@tescomobile Please don't frustrate me more! DPD asks me to sign in! The collection number given by Tesco last monday was not recognised by DPD. Meanwhile another day passes and not even the courtesy of an email from Tesco Customer services. NOT HAPPY.

@tescomobile your mobile data coverage for customers in the area I work is nothing short of an absolute insult. Scandalous service.

@tescomobile SEAN despite all the rhetoric from customer services it is almost midday and not even an email to say when DPD will collect my phone. Two mornings wasted. So disappointed. See what you can do mate. Please.

@tescomobile app down in nottingham?

@tescomobile app down in nottingham?

@tescomobile had no signal all day here … Postcode PE318DZ …. Lots of other people also without signal … What is the problem please ?

@tescomobile I have sent DM 45 mins ago and surprise guess what- NO RESPONSE . How do@you@get a company to simply investigate a complaint ???