Tesco Mobile outages and service status in Catrine, Scotland

Problems in the last 24 hours in Catrine, Scotland

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Catrine, Scotland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Catrine, Scotland

Latest outage, problems and issue reports in Catrine and nearby locations:

• 
  Harry Reilly (@Zephyrjock) reported 20 minutes ago from Auchinleck, Scotland

  @Samsung @SamsungMobile WTF is going on with pre order process. @tescomobile are having issues placing order for S20 Ultra. Been a user for a long time and willing to make a substantial inv. in your product and now cant make the order as you are out of stock 🤯😠 #appleanoption

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jacob Valentine (@JayV1994) reported 7 minutes ago

  What’s even the point in you lot? No signal anywhere in the entire country you’re ******* **** ! @tescomobile

• 
  clam (@clam70435692) reported 8 minutes ago

  @tescomobile @1pennysweet My dad’s having the same trouble apparently the phone mast is down and it’s only affecting him as he has an old SIM card but they are refusing to send him a new one

• 
  montyniblet (@montyniblet) reported 8 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  gillian mary (@gillianwyatt601) reported 9 minutes ago from Quainton, England

  @EE ... Could someone from EEtop up card please contact me... I tried to top up my phone because @tescomobile are unable to help me topping up my mobile on their app... so I topped up using EE... they took £19.60 from my bank account but have failed to top up my phone... I would

• 
  Jordan Abbott (@jordanabbott93) reported 9 minutes ago

  @tescomobile Had shocking service in Folkestone store from Humza whilst attempting to upgrade my phone contract after being a loyal Tesco mobile customer for over 5 years. He did not care about my problems and simply wanted to push responsibility to the online team

• 
  Mike Evans (@MikeEvstog) reported 10 minutes ago

  @tescomobile I tied that it just tells you to use the app, which my mother's phone does not support

• 
  Antty (@Antty629802) reported 13 minutes ago

  @tescomobile your customer service is appalling. I want to pay my daughters bill. Your agents won't let me because I don't know the passcode on the account. This is silly, I want to pay, you won't let me...

• 
  Mike Hadley (@Baggypilot) reported 15 minutes ago

  @tescomobile shocking service from this provider following a recent family bereavement. It’s nearly a week since the issue was raised with them and still no resolution (despite calling them 5 times). If you want good customer care then I would look elsewhere

• 
  Bella Ciao (@Bella_Ciao_Free) reported 17 minutes ago

  @tescomobile Hi, I'm a new customer with a PAC code... If u use the PAC code on Monday how long does it normally take to transfer... Thanks. (My number is presently with Vodafone)

• 
  Joanna (@JoSportsnut) reported 17 minutes ago

  @tescomobile Hello unless I make a call via WhatsApp my phone is unusable due to breaking up/poor network. I have been with Tesco many years and always lived in the HU8 area. Is there a network problem? Thanks