Tesco Mobile outages and service status in Basildon, England

Problems in the last 24 hours in Basildon, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Basildon, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Basildon, England

Latest outage, problems and issue reports in Basildon and nearby locations:

• 
  Paul Heasmer (@PaulHeasmer) reported 1 minute ago from Grays, England

  @BirdByTheTree @tescomobile I AM on Tesco mobile no local signal for 6 weeks,will very soon move as they are not offering any compensation

• 
  Nic Foakes (@Nicsboys2) reported 3 minutes ago from Grays, England

  @tescomobile can some contact me. My Mother recently left @ee for your network. Nothing but problems, now her sim isn't working and she's without a phone. What are you doing?

• 
  Liz Maybank💙 (@scotsdragonfly) reported 15 minutes ago from Great Baddow, England

  @tescomobile any idea when mobile data is coming back in our area? #Outage

• 
  Kevin Rowley (@KevinRowley4) reported 16 minutes ago from Maldon, England

  @tescomobile I put my trust in the Tesco brand,I didn't expect to have to trawl through the smallprint, naive of. At no time was I told about text charges, it said, 'Unlimited texts' ! I had just left a contract where this wasn't a problem,and I specifically explained my usage needs.

• 
  Karen Taberham (@kazzitabs72) reported 19 minutes ago from Chelmsford, England

  @tescomobile really unhappy trying to sort phone contract swap for a parent who has dementia & in hospital& we’re just getting blocks ! They need to speak to her ! She has dementia she won’t understand. The only contact we have during covid & it’s this difficult ! Please help

• 
  Wayne Killman (@WayneKillman) reported 24 minutes ago from Romford, England

  @lotttiiee @tescomobile I’ve got the same problem too. I’m in the Romford area.

• 
  Paul Heasmer (@PaulHeasmer) reported 24 minutes ago from Grays, England

  @tescomobile Totally fed up no local service for 5 weeks,will move at end of contract

• 
  S (@Il0vemygirls) reported 26 minutes ago from Chelmsford, England

  @tescomobile is it possible for an advisor to assist in a locked handset issue please. Kindest regards and thanks

• 
  Kevin Rowley (@KevinRowley4) reported 29 minutes ago from Maldon, England

  @tescomobile It's a bit late for that! I'm not frustrated, I'm furious! And that takes some doing for me ! Train your staff better, or in this case , the poor bugger was on his own with a big queue!

• 
  Wayne Killman (@WayneKillman) reported 34 minutes ago from Romford, England

  @tescomobile hi. Is there a problem with the mobile network in the Romford area today?

• 
  Daniel Ross (@duffbeer3107) reported 41 minutes ago from Romford, England

  It’s goodbye to @ThreeUK you lost a loyal customer with one price hike too much, and Hello @tescomobile same contract I was on before but at the price I paid 4 years ago, with a bonus of upping my monthly data to 250gb for a year, was a no brainer to switch

• 
  Paul Heasmer (@PaulHeasmer) reported 42 minutes ago from Grays, England

  @tescomobile Received notification from O2 that they had fixed the local problem, but it is still the same, no signal,have switching off and on, no good off to another supplier at the end of the month Kind regards Paul Heasmer 07521 442236 RM16 4QX

• 
  Dan Laker MTB (@DanLaker3) reported 43 minutes ago from Basildon, England

  @tescomobile why can't I get my details verified when trying to get 2 new contracts started?? Trying to leave my current provider due to terrible service... get to the checkout add all details and the website fails on the credit check & empties my basket? 😳

• 
  stuart hobbs (@HobbsStu) reported 46 minutes ago from Crayford, England

  @MillwallDolbs2 @EE @Samsung @vodafone @O2 @3MobilesShop @tescomobile When u sort a mobile bill ask about the 15% discount offer. Got my 11 with unlimited data calls and texts £61 a month. Not a bad deal

• 
  Paul Heasmer (@PaulHeasmer) reported 49 minutes ago from Grays, England

  @tescomobile Still no local service after 3 weeks,this is not customer service,thinking about going to another provider,and walking away from the contract Tel 07521442236 RM16 4QX I would like to a senior manager

• 
  Paul Heasmer (@PaulHeasmer) reported 60 minutes ago from Grays, England

  @tescomobile Good morning ,no signal at all to my mobile,I understand that the local phone mast is not working,and idea when it might be fixated Regards Paul Heasmer

• 
  Ben Johnson-Owen (@ben79owen) reported 60 minutes ago from Romford, England

  OMFG @EE customer services, always going back on there word, will not help there long standing customers at all... my advice avoid this company at all cost! @VodafoneUK @tescomobile @3sGotTalent @TheSun @gmtvnz @contricks @BBCWatchdog @RomfordRecorder @MENnewsdesk @orange

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jordan Abbott (@jordanabbott93) reported 6 minutes ago

  @tescomobile Had shocking service in Folkestone store from Humza whilst attempting to upgrade my phone contract after being a loyal Tesco mobile customer for over 5 years. He did not care about my problems and simply wanted to push responsibility to the online team

• 
  random (@kaye55) reported 6 minutes ago

  @tescomobile Sorry what's the point i feel I am getting no help from anyone .I did dm

• 
  Saz The Crumb (@PikaSaz) reported 8 minutes ago

  @tescomobile tried to help a family friend who's in their 70s top up today, was told card payment wasnt working so brought the voucher. Your service kept directing us to download an app. He doesn't have a smart phone, so tell me how are OAPS meant to top up?

• 
  gillian mary (@gillianwyatt601) reported 8 minutes ago from Quainton, England

  @CarlMalkin6 @tescomobile I think we all should give up on Tesco Mobile and move to a much more reliable company !!+ I'm fed up with them and the issues I've had are causing my blood pressure to rise and doesn't help my anxiety levels!!+ whose willing to go elsewhere?!!+ IT IS BEYOND A JOKE !! 🤨🤔🙄😠😡

• 
  Theresa Bevan (@1pennysweet) reported 9 minutes ago

  @tescomobile I’ve been unable to connect to the mobile network all day - my children are on the same network with older phones and yet have no issues

• 
  Ginny (@GinintheCity) reported 13 minutes ago

  @tescomobile No. I've spent over an hour already, and all your team managed to do in that entire time was confirm the postcode I gave THEM at the very start. They didn't respond to any of the signal data I sent. Why waste more time?

• 
  DS (@DSuggers) reported 14 minutes ago

  @tescomobile Im try to get wifi calling to work, I can't find any help on your website. I have a Samsung A32 and I have enabled VoLTE which I understand is what I enable but nothing. Do I need to do something else.

• 
  Gladimir (@DrGladimir) reported 15 minutes ago

  @tescomobile ... To understand... With no other way than a phone call they'll communicate. Then slow, wrong information, trying to charge early termination fees when in cooling off period, reluctance to meet ofcom rules around PACs, just dreadful.

• 
  Sarah Kears (@SarahKears) reported 17 minutes ago

  @tescomobile disgusted with your costumer service this week after my mum reported my nephew being groomed online on a phone number she pays for 3 days later it is still active and you can’t tell us when it will be disconnected. Keep your kids and grandkids away from @tescomobile

• 
  Mark 🏳️‍🌈🏳️‍⚧️ (@marcowil) reported 21 minutes ago

  @tescomobile any idea why data speeds are currently so poor in our area (under 5mbps)