Tesco Mobile outages and service status in Ashbourne, England

Problems in the last 24 hours in Ashbourne, England

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Ashbourne, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Tesco Mobile Issues Reports Near Ashbourne, England

Latest outage, problems and issue reports in Ashbourne and nearby locations:

• 
  wendy lainton (@lainton70) reported 8 minutes ago from Tean, England

  @tescomobile Hi Callum, so what does that mean? I know I should have been able to use it but I couldn’t, are you going to help me or not please?

• 
  Beth Ratcliffe (@BethRatcliffe2) reported 9 minutes ago from Derbyshire, England

  @tescomobile help@ I can’t make any calls!!

• 
  wendy lainton (@lainton70) reported 21 minutes ago from Tean, England

  @tescomobile I upgraded one of our phones and was given free 6mth tesco clubcard+ and double data, I’ve been trying to get this activated and been passed from pillar to post the code has now expired!!! And I would like the benefits, please help. Wendy

• 
  wendy lainton (@lainton70) reported 30 minutes ago from Tean, England

  @tescomobile Wow.. this proves my point I said originally passed from pillar to post, even before the 4th July this is how it was.. just rubbish I work in CS & would never treat a customer like this shame on you Tesco!

• 
  mel clarke (@Jasperj30Mel) reported 49 minutes ago from Derbyshire, England

  @tescomobile Please thank Megan at the Mickleover store for being a great help ordering and sorting my new phone. Little disappointed that I couldn't claim the ear buds she showed me as the promotion only applied if I bought the phone before October 31

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jill Collier 🟥 (@JillCollier16) reported 3 minutes ago

  Thank you @tescomobile customer services for ringing back (twice!) when you said you would. My phone had decided you were a spammer and wouldn’t allow the call until I put the number into my contacts, which took me a few minutes. You timed it perfectly. 👍

• 
  TheMrsButcher (@Teldeb) reported 3 minutes ago

  @tescomobile @o2 Your mobile signal is getting worse. Terrible 😞 in Brentwood-appently broken mast for MONTHS, now really noticing it elsewhere. I am losing money as I have to take payments via my mobile connection. Are you going to fix it or do I move on?

• 
  Jacob Valentine (@JayV1994) reported 3 minutes ago

  What’s even the point in you lot? No signal anywhere in the entire country you’re ******* **** ! @tescomobile

• 
  Julie Martin (@julesvb82) reported 3 minutes ago

  @tescomobile tried twice to order a phone. Each time the order has not processed, taken payment and refunded it, despite doing & passing a hard credit check. Tried to call today and have been cut off twice. Not the best example of customer service. Calls not picked up in store.

• 
  TJ👻 (@_T_jpeg_) reported 4 minutes ago

  @tescomobile customer service is so bad - my new phone arrived without the eSIM activation and now I have to jump through so many hoops to get my code

• 
  Sarah Kears (@SarahKears) reported 9 minutes ago

  @tescomobile disgusted with your costumer service this week after my mum reported my nephew being groomed online on a phone number she pays for 3 days later it is still active and you can’t tell us when it will be disconnected. Keep your kids and grandkids away from @tescomobile

• 
  TF. 🇬🇧🇬🇧🇬🇧 (@U235_Nuke) reported 13 minutes ago

  @tescomobile Why is the network coverage in my home town so utterly diabolical since you (O2) 'upgraded' the local cells to 5G?? Went from superb coverage (on 3/4G) to abysmal within weeks of the change. Now get a meagre -124dB signal from a 5G cell less than 0.3miles away! 🤯

• 
  Paul Dyer (@pauldyer505) reported 17 minutes ago

  @tescomobile Hi Chris. My number is 07955695693 - for quite a while the app has said I can’t upgrade. Could you tell me why and how I can fix it please?

• 
  montyniblet (@montyniblet) reported 21 minutes ago

  @tescomobile re account 808724.I am extremely disappointed in Tescomobile response to the local mast outage which keeps happening for long periods preventing my household working from home. The recent outage started 24th April and persists to this day, so 4 days so far. The last outage from 28th March (maybe earlier) to 2nd April was also unacceptable. In fairness the last outage was refunded (a month) but the reaction from Tesco this time has been limp. Firstly Tesco should exert ultimate pressure on O2 to permanently fix this mast, in the 21st century having 4 day+ outages is not admissible. Secondly the agent reply to me to ‘let Tesco know’ when service is resumed is risible. Tesco should be all over this at least refunding my month payment if not more. I have another contract with Giff Gaff who use O2 and on hearing the service was down immediately refunded me….this is customer service and excellent customer recovery. Everytime I need the internet or need to phone I have to get in my car and drive 2 miles to keep contact with the outside world (we have no landline).Of course I can’t receive calls as well. This is expensive and extremely inconvenient as well as restricting my income.. I would like to hear Tesco response to this ongoing issue and I think you will agree this is not acceptable. I am out of contract…..convince me I should remain with Tescomobile.

• 
  alan lewis wildlife stuff (@LewisStuff) reported 28 minutes ago

  @silveryk @tescomobile 100% - total garbage coverage - planning restrictions on mast heights is the main issue - not an issue anywhere else. Better reception across Kenya a few weeks ago than rural Hampshire.