Tesco Mobile outages and service status in Shotton, Wales

Problems in the last 24 hours in Shotton, Wales

The chart below shows the number of Tesco Mobile reports we have received in the last 24 hours from users in Shotton, Wales and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Tesco Mobile Issues Reports Near Shotton, Wales

Latest outage, problems and issue reports in Shotton and nearby locations:

• 
  ceri simmonds (@ceri_simmonds) reported 5 minutes ago from Gresford, Wales

  @tescomobile I've bought a pay as you go sim for a new huawei y5 phone yet it wont connect to network. Just saying emergency calls only. Can you help please

• 
  sandra thelwell (@purplecircle70) reported 34 minutes ago from Shotton, Wales

  @tescomobile can you help sons phone out of contract and now broken want to cancel contract. Cant do online and struggling to get hold of Tesco via phone. Thanks

Tesco Mobile Issues Reports

Latest outage, problems and issue reports in social media:

• 
  loobylou (@loobylambchop) reported 5 minutes ago

  @tescomobile It's ok Zoie it is all sorted now the last lovely lady sorted it for me and gave me the info very quickly, please just make sure all your operatives are properly trained because 1 out of 5 isn't great is it. Also the attitude of no 3 towards a customer needing help was appalling

• 
  James (@Wessiewhite) reported 5 minutes ago

  @tescomobile guys first time user of the network today, what can I expect? Hopefully it’s fine and I can get what I need out of my new iPhone 17 pro

• 
  chatterbox (@chatkins1) reported 5 minutes ago

  @fgrscomhub @tescomobile @wlhowarth This is becoming a pattern of being ignored, despite my repeated attempts to resolve both my complaint and my Subject Access Request. Customers shouldn’t have to keep chasing for responses. Could someone please take ownership of this and provide the response I was promised?

• 
  Legal Style Blog (@legalstyleblog) reported 9 minutes ago

  @tescomobile And I can't log in to cancel because the order is linked to the phone number on the account I specifically didn't create (hence the time I spent with your customer service).

• 
  Philip Ian Butler (@moodleprof) reported 12 minutes ago

  @tescomobile Tbh, I’m confused and not sure what I am. I was trying to buy a special bundle but was told that it was unsuccessful as I hadn’t completed it in the app. My app has never worked properly and I was told a couple of weeks ago that my account was connected to Portsmouth 😳

• 
  becky🌻 (@beckykk_) reported 14 minutes ago

  @tescomobile I phoned last week bc I’ve noticed I’ve been charged twice every month for insurance since June 2025. The person on the phone said they would text me the insurance department number but I’ve still not received this? Please can you help?

• 
  Steven Barrett (@SBarrettBar) reported 14 minutes ago

  Today is Day 2 of @tescomobile illegally refusing to give me my PAC Code (to keep my phone number of 25 years) It's my lawful right - it's our property They won't: - tell it on the phone - call me - text it - email it (to the account they verified) NEVER use them

• 
  Shaun Reviewer (@ReviewShau42660) reported 16 minutes ago

  @tescomobile Thanks for getting back to me. BH4 8AY area still ZERO - 1 bar signal at best. Buying a tesco mobile for Bournemouth area? Think again.

• 
  Grumpy Buddhist (@DionHunt67) reported 19 minutes ago

  @tescomobile Yes, started with texting PAC from mobile and got a “technical problems, please try later” message. Tried 5 times, same message.

• 
  georgia (@georgiajadeexox) reported 21 minutes ago

  @tescomobile I have DM’ed you. Please can someone reply to me? I want to make a complaint.