Virgin Media Outage Report in Truro, Cornwall, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Truro, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Truro.
| City | Problem Type | Report Time |
|---|---|---|
 Truro |
Total Blackout | |
| Newquay |
TV | |
| Newquay |
Internet | |
| Truro |
Internet | |
| Penryn |
Internet | |
| Helston |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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Trishs mobile hair
(@TRIMATINES) reported
from
Camborne, England
@virginmedia why is it so difficult for you to stop emails going to me for the last 3 years that are not me, I do not have a virgin media account and never have, yet on reporting to you numerous times it hasn’t stopped.
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Edd Kahn
(@eddkahn) reported
@virginmedia I would rather have a dedicated VM representative discuss this. As my speeds have been awful am I able to cancel my contract? If this continues I will certainly be stopping the direct debit (as stated before, one of your colleagues tried to raise my bill...i have since reported )
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jesse van der mescht
(@JesseMescht) reported
@virginmedia They will pass me through to the mobile team. Mobile team will pass me through to customer care. Customer to Sales & sales to Mobile. Then a disconnect. I am lost at what to do. I’ve done this round trip of agents about 30/40 times.
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GTB
(@gritchcat) reported
What a shambles @virginmedia are. Nothing they can do for a loyal customer except charge me more a month for a package that has less. Good business platform!
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The Fox
(@TheFox89688362) reported
@virginmedia Thank you for responding. TBH I don't really understand VPNs. Just looking at online forums this appears to be an issue specific to Virgin Media & Netflix with some US shows on limited licence to UK region disappearing. Perhaps Netflix too sensitive as BBC iPlayer not affected?
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Naomi Starling
(@starling_naomi) reported
@virginmedia My mother has been with you over 20 yrs. She has to move as my father passed earlier this yr and you want to charge her £250 because you can't provide her a service. This is causing her deep distress. Is there anything you can do to help her personal circumstances?
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Sophie Pedley
(@PedleySophie) reported
@virginmedia Thank you for replying! I've sent this to her and she will email you. She has been in contact already as you can see but sadly not got anywhere. Would appreciate your help x
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Mack Thien
(@MN55457620) reported
Very infuriating call with @virginmedia, who told me they'd look into a complaint within 48 hours, called now to chase up, spoke to a rude call centre staff, who went round in circles for over 25 mins and told me that it's up to 72 hour wait. Could have said that at the start!
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Sue
(@liverpoolsusie1) reported
@virginmedia oh nooooooo I've beven told its just mine even though my neighbours have the same issues, sick to death of it, can't do my work, can't use my bank app even my mobile data is useless it's o2 we can't get signal in the house, it's like living in the dark ages
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jesse van der mescht
(@JesseMescht) reported
@virginmedia I have been on the line today for a total of nearly 3 hours and spoken to a wide range of team members. No one can help, I am stuck on what to do next I have tried everything?????
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Edson
(@leftcheats) reported
@virginmedia So, when I phone there’s no solution. When I submit a complaint the answer is to phone you. Pretty sure that’s called an infinite loop.