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Virgin Media

Virgin Media outages and service status in Truro, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 55% Internet (55%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • Tamsininnit
    Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

  • cornisheventing
    cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically

  • grannyluvsdub
    grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

  • sophsweet
    Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

  • cornisheventing
    cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lowe_frequency
    Lowe Frequency (@lowe_frequency) reported

    @luminolaudio @virginmedia A simple test would be to put the SuperHub in modem mode and connect directly it over Ethernet and see what speed you get. If that’s the same then the SuperHub isn’t the issue, if it’s slower then Virgin Media are doing something strange.

  • rhyde93
    Rachel Hyde (@rhyde93) reported

    @virginmedia Just tried now also not working

  • richiemorton01
    Richie Morton (@richiemorton01) reported

    @MAND33P_ @virginmedia So your TV can drop out all the time too They won't change my superhub...it works OK on router mode but doesn't on modem mode ....and all I got from the super tech help was 'well use it on router mode then.....

  • zombie_apoc1
    GJM (@zombie_apoc1) reported

    @virginmedia Fingers crossed I hear back today. I have broadband currently with Sky who won’t resolve the problem I have with poor WiFi. I’ve called, emailed, text and contacted via social media and not one person will send me a Sky broadband booster to resolve the issue. @SkyHelpTeam

  • nathansmith7713
    Nate 🤵 🇬🇧 (@nathansmith7713) reported

    @virginmedia It is an intermediate connection over the wifi signal with download speeds ranging between 4 to 50 MBPS and pings randomly spiking from between 21 to 41 then the lag spikes randomly from between 2,000 and 6,000. 1/2

  • jamie21lee
    jamie lilly (@jamie21lee) reported

    @virginmedia I need some help ASAP and not getting any replies. Could someone message or email me please?

  • fairydeb1401
    Debbie Hawes (@fairydeb1401) reported

    @virginmedia Well I rang to cancel sky cinema which seemed to be an impossible task ended up with same package but £27 as you can see if read pics and in first comment. but think your staff need a lesson in manners

  • jamie21lee
    jamie lilly (@jamie21lee) reported

    I’ve been hung up on on at least 4 occasions today alone! All I need is some help and no-one seems to know how to! Please some contact me who can help me regarding an old account @virginmedia

  • lowe_frequency
    Lowe Frequency (@lowe_frequency) reported

    @luminolaudio @virginmedia If you want them to behave as though they’re one network, disable the DHCP server on one (probably best to do this on the Netgear) and ensure they’re both on the same subnet, any IP addresses on the network will then be issued from the SuperHub and you won’t have any conflicts

  • Knobbleswonk1
    W1z4rd (@Knobbleswonk1) reported

    @virginmedia Done all that. Issue still there. Engineer does nothing as it your side. Your customer service don't do anything but keep sending engineer out when it server side.