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Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • cornisheventing
    cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract

  • sophsweet
    Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

  • Tamsininnit
    Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

  • TRIMATINES
    Trishs mobile hair (@TRIMATINES) reported from Camborne, England

    @virginmedia why is it so difficult for you to stop emails going to me for the last 3 years that are not me, I do not have a virgin media account and never have, yet on reporting to you numerous times it hasn’t stopped.

  • grannyluvsdub
    grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

  • cornisheventing
    cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kylacastle1
    kylacastle (@kylacastle1) reported

    @virginmedia still no reply to my complaint C-1501212178!! Disappointed!! Also no announcements about helping with internet speeds while home schooling and WFH is essential!! Loyal customers get overlooked time and again.

  • alextom15
    Everso (@alextom15) reported from Solihull, England

    @virginmedia is the internet down in B92 of Solihull

  • maros_joker
    Joker ⚡️⚡️⚡️⚡️⚡️ ⚡️⚡️⚡️🇵🇱🇪🇺🌈 (@maros_joker) reported

    @virginmedia Letter coming with information since March 2021 going up £3,50 so I throw this letter straight to bin! Now I pay £55p/m it will be £58,50 for customer who pay last 15 years bills. for new you have £40 a month for 18 months This is how you treat customers and service is still crap

  • Josh_Bond27
    Josh Bond (@Josh_Bond27) reported

    @virginmedia what’s the estimate installation times at the moment for a new customer

  • MoragKilbride
    Morag Kilbride (@MoragKilbride) reported

    @virginmedia I gave up after 2 hrs waiting on the phone! Your customer service is an absolute joke. How are we supposed to homeschool when you can’t provide suitable WiFi?

  • the_t_set
    Martin Tillyer (@the_t_set) reported

    Price rise letter from @virginmedia arrives. Letter points to website which gives only option to call... Phone lines are always too busy to take my call and disconnect. Nice little scam! Most customers will just give up and roll into higher price. Why can't we just cancel online?

  • ARohomon
    anthony rohomon (@ARohomon) reported

    @virginmedia I’m trying to get through to someone about renegotiating contract as it’s now on full price and to expensive but phone line says your too busy, and live chat is not working anyone able to help please

  • Manny84150471
    Manny (@Manny84150471) reported

    @virginmedia Community but looking at the graph it's pretty clear, speed doesn't come into it 25% packet loss will crucify streaming and it was initially fine after sign up and is fine at night but it's a dog at peak, it's the network not my kit.

  • watcher57922351
    watchers (@watcher57922351) reported

    @virginmedia service gone done again ... 3rd time this week and putting charges up next month... what a joke

  • maros_joker
    Joker ⚡️⚡️⚡️⚡️⚡️ ⚡️⚡️⚡️🇵🇱🇪🇺🌈 (@maros_joker) reported

    @virginmedia The knowledge of your employees is at the level of primary school! yes bills go up without reason Just go to the community forum and read about HUB 3 HUB 4 and about customer service is poor Internet lagging and you guys do nothing for customers who spend with you last 15 years