Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Truro, Cornwall, England 03/26/2026 10:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • Tamsininnit Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

  • cornisheventing cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically

  • grannyluvsdub grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

  • sophsweet Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MilneDi Di Milne (@MilneDi) reported

    @virginmedia In fact it’s gone off again. So he’s there is an issue.

  • hatter the hatter (@hatter) reported

    @Juggzy @virginmedia They can hopefully help you fix local WiFi issues as per their guarantee, but they first need to know if it's a line issue or if it's a local issue

  • teragramytrehod Margaret Doherty (@teragramytrehod) reported

    Hi @virginmedia I've had an email after we called you, saying we need to call you on the "given number" but the only number given is 0345 454 1111* for satisfaction (not technical support). What's the right number?

  • antspelly10 Anthony Spellman (@antspelly10) reported

    @virginmedia charged £237 disconnection fee for moving to a house they could not provide service. to. Paid full whack for over 30 years at our old address to Virgin…thanks for your loyalty Ant !! #classy

  • accrusc AccrusC (@accrusc) reported

    @virginmedia Wired, it's also the only device being used. Up until this week I have been seeing upload speeds of 25mbps+. I don't understand what the issue is, it is constantly below 1mbps now. It shows no issues on the website

  • hatter the hatter (@hatter) reported

    @Juggzy @virginmedia It's not helpful, you're right. But neither is asking them to fix something then complaining when they ask a question to try to help diagnose what to fix

  • jchhcj47 jchhcj (@jchhcj47) reported

    @virginmedia I have. Status is ok but my wi-fi is down. Icon on hub is flashing green intermittently

  • MilneDi Di Milne (@MilneDi) reported

    @virginmedia It’s come back on. It’s just that the message on your service status line sounds like it’s planned. Just saying we are working to make your service better. Not that we are working to fix an issue. So it sounded like it was planned.

  • tfid23 Tommy Fidler (@tfid23) reported

    @virginmedia Yes. I never knew I had a final bill to pay, so they will be sending this. I don’t know what the £10.97 will be for though. I paid by direct debit and informed I did not want to renew my contract well before it expired and it was turned off on the last day of my contract.

  • tooting1977 Tooting1977 (@tooting1977) reported

    @virginmedia Please don't sponsor Team GB! Your awful service may rub off on our national team! Crap communication, slow service, inability to solve problems etc..... Get your disgusting logo off Team GB!!!