Virgin Media Outage Report in Truro, Cornwall, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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Sarah Tamsin (@Tamsininnit) reported from Crantock, England@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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Sophie Sweatman (@sophsweet) reported from Falmouth, England@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Epps 🇬🇧🇳🇿 (@EppsRacer) reported from Northamptonshire, England@virginmedia On your website the only way to verify if those details are correct is by “contacting our Customer Care team”, which is hours of waiting and often only to get cut off before I talk to someone. You guys are literally unbelievable.
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Steph. (@stephwales_) reported@ktpolloway @virginmedia No problem. Good luck, hope it all gets sorted.
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Phil Bixby (@PhilBixby) reported from York, England@jamesnewton_me @LindaHurrell @virginmedia Well, don't feel too bad since you're clearly not alone! If they've not delivered a working service can you switch without penalty?
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Karen is Correct (@GetMeAManager) reported@_jgriffin @Goutam54206511 @virginmedia Speak to customer relations then if you don't want to speak to customer services. Remember, they all have the same systems. So if there's an actual issue, it won't go away if you complain.
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Phil Worthington (@philsportglobal) reported@virginmedia broadband been down since 2pm, 150 said would be fixed by 7pm, then message disappeared and says service in my area is perfect, no it isn’t, arrows still showing on TiVo box and hub 3 lights flashing green. Been on hold with tech support now for 45 mins
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Ian Hobson (@ianandbike) reported@whippletom @virginmedia Had same issue with car insurance this morning, though the reduction was offered w/o me threatening to leave. The meek and mild are being shafted!
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Martin (@Trotters80) reported@virginmedia Another customer with no internet since 3pm. Cant wait to leave you in March
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StirredNtShaken (@StirredNtShaken) reported@gbarker84 @virginmedia We’ve had them for 10 years. Mostly very happy. But their lockdown service has been abysmal.
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StirredNtShaken (@StirredNtShaken) reported@gbarker84 @virginmedia Bad times.
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Richard Harris (@therichharris) reported@virginmedia Still waiting and have now been ignored by technical and passed to somewhere else. This is only my life I’m wasting here. @virginmedia please help. Awful broadband and even worse customer service.