Virgin Media Outage Report in Truro, Cornwall, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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cornish events (@cornisheventing) reported from Redruth, England@virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract
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Sarah Tamsin (@Tamsininnit) reported from Crantock, England@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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Sophie Sweatman (@sophsweet) reported from Falmouth, England@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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cornish events (@cornisheventing) reported from Redruth, England@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Barrett (@ChrisBa01958522) reported@virginmedia @b2ksamos It is me. I've been cut off again and now told to ring back at 8am. It is unbelievably bad service. Please can you give me the link to make a complaint, because this has been hours of my time. I'm sure you're in breach of all sorts of rules and I have filed a complaint to Ofcom.
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Philip Thompson 🏴🇬🇧🇪🇺🏳️🌈🌍 (@PhilT81) reported@virginmedia Nope, been trying to resolve this since the start of April. Shockingly bad. CS Reps on WhatsApp have consistently been unable to assist me but at least they’ve been polite. Got my first really snarky one today. It can be difficult to tell tone on WhatsApp. With her it was clear!
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Darren (@OGDarren107) reported@virginmedia why is the internet down in the sn1 area
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Simon 1961 (@simonf1961) reported@virginmedia It happens every night. Do you have any idea why? Fix time is after midnight which is unacceptable
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wendy c (@wendy100) reported@virginmedia This is shocking customer service. He’s told@you he hasn’t received anything and you are doing nothing to resolve the issue
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Miri (@Kleo_Patra) reported@virginmedia The handset is fine and I can receive calls without difficulty. A friendly Bt engineer believes VM has suspended my line accidentally which apparently happens. Well hard to find out without any customer service! But thanks for asking.
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Arthur (@Arthur13th) reported@virginmedia I’m trying to cancel my contract from Thursday 😡 your chat, WhatsApp and phones are not responding. So it looks like you will charge me another month. And still I can’t contact anybody to cancel my contract with you.
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jay🤫 (@JAYD_1988) reported@virginmedia No one single offer of what I asked for. A broadband only package. Which is outrageous. Kept asking for a price as a existing customer without a response. Apparently you’re only interested in getting new customers and don’t give a toss about existing. Insane
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Dean (@deano27_11) reported@virginmedia Called 4 times this week and on each occasion the line got cut off. No call back. No apology. Just hours wasted on calls. Absolutely terrible customer service. I’ve literally been with Virgin Media for 3 weeks and can’t recall a worse service in all my life.
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Dean (@deano27_11) reported@virginmedia If anyone is debating as to wether you should move over to Virgin Media…. DO NOT DO IT!!! They are a poor man’s Sky. Bite the bullet, and pay a little extra for for Sky. Its worth it trust me!!! Virgin Media are an absolute crock of ****!!!!