Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Truro, Cornwall, England 02/17/2026 23:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • grannyluvsdub grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

  • sophsweet Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

  • Tamsininnit Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HausKino HausKino (@HausKino) reported

    @virginmedia I placed an upgrade order over a month ago which still has not gone live, and raised a complaint over a week ago which still has not had a response. Can't get through on the phone and chatbot and forums tell me to phone. This is NOT an acceptable level of service!

  • meejahoar Lizzie_Bee🕷🏳️‍🌈🇪🇺🇬🇧🦄⚫️ (@meejahoar) reported

    @virginmedia Phone: wait time for answer over 1 hour. Text: never responds. Chat: hasn’t worked since before the start of COVID. Forum: I need customer service, not others with the same problem. I’ve exhausted all these options. Pls ask someone to contact me ASAP.

  • Triple_Max79 Maxine 🏉🍀🏉 (@Triple_Max79) reported

    @virginmedia Thanks guys it came back just after 11. It seems it was an area issue

  • JohnWhyman7 Parmzzzz x (@JohnWhyman7) reported

    @virginmedia Had a engineer come out yesterday to sort the problem and still had the same problem last night tried the online chat and no on answering

  • JV12474710 JV (@JV12474710) reported

    @virginmedia just got my virgin media box yesterday. After 6 hrs on the phone being passed around I would love to cancel it now. If the team members would actually put me in touch with them.

  • globalbribri Brigitte RicouBellan (@globalbribri) reported from Brentford, England

    @virginmedia upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.

  • jonc1980 Jon C #BlackLivesMatter (@jonc1980) reported

    @virginmedia Nope - states ‘no known issues’ but internet keeps dropping - I’m not alone, my parents stay local too and are having the same issue. This is a daily issue.

  • thom_horne Thom Horne (@thom_horne) reported

    @Ellis_C_Chem @ThreeUKSupport @ThreeUK Indeed, it's never that great when it is working to be honest. :( I'm counting the days to June/July and being able to switch back to Virgin Media to be fair.

  • russjcole Russ Cole (@russjcole) reported

    @virginmedia I didn't get notified about this, thanks for replying. My broadband is shocking, dropped packets and slow internet. Price increase is since moving off offer rate. I want to leave and move to @SkyHelpTeam. How can I leave when I can't get through on phone?

  • imybashir Imran Bashir (@imybashir) reported

    @virginmedia What is happening? The issue was finally resolved yesterday around 10pm, had intermittent internet since then. Now no internet, just checked area, now it says there is a fault and will be fixed tonight’s routine 7pm. Unbelievable!!! That’s 3 days without internet, ridiculous!