Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Truro, Cornwall, England 03/31/2026 18:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • Tamsininnit Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

  • cornisheventing cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract

  • grannyluvsdub grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

  • TRIMATINES Trishs mobile hair (@TRIMATINES) reported from Camborne, England

    @virginmedia why is it so difficult for you to stop emails going to me for the last 3 years that are not me, I do not have a virgin media account and never have, yet on reporting to you numerous times it hasn’t stopped.

  • cornisheventing cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically

  • sophsweet Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • davidmoritz David Moritz (@davidmoritz) reported

    @virginmedia your customer service is a joke (webchat doesn't work and phone keeps dropping). You charged me £20 for a move - I moved the kit myself! And also started a new contract which surely can't be right. Why are @SkyUK so easy to get hold of when you suck?

  • John_P_McD John (@John_P_McD) reported

    @virginmedia 5th time today trying to sort out my new contract. Agreed £41 a month with a woman who spoke terrible English (over her baby crying), but contract on my account says £80 a month. Will cancel everything today if it isn't sorted. Diabolical customer service.

  • Saul74167334 Sir Saul Acrock (@Saul74167334) reported

    @BorisJohnson @virginmedia @O2 You are the worst prime minister ever. A liar and a cheat. Please go away and count your corrupt fortune and leave us alone.

  • Maffoooak Matt Oak (@Maffoooak) reported

    @virginmedia @p_jassi How did you get on? I am having the same issues. 3G signal only, no 4G.

  • HelenTu46216163 Helen Tucker (@HelenTu46216163) reported

    @virginmedia you've been double billing me since May! Hours to customer services on the phone - and you've done it again today. How do I get you to stop???

  • HJ_Mason Happy Mason (@HJ_Mason) reported

    @virginmedia I’ve just done this and there is no complaint live. What on Earth is going on? How hard is it to register a complaint? I literally just want the internet to work. I don’t super fast speed, I just need internet access, which you have struggled to provide over 3 years if complaints

  • NeedhamTori Tori Needham (@NeedhamTori) reported

    @virginmedia Standard reply as always. 🙄 Why can’t you inform people why faults keep happening and give decent resolution times? Can somebody please DM as I’d like to raise another complaint

  • greyfox2000 GreyFox (@greyfox2000) reported

    @virginmedia can you let me know what is going on in the SW20 area of London please? I've had massive intermittent issues for almost 48 hours now and there doesn't seem to be any info anywhere. Also why is your status page down? Very frustrating when you can't even get any info.

  • sjacko83 Samantha Harman (@sjacko83) reported

    @BorisJohnson @virginmedia @O2 Least of your problems 🙄

  • hanks12 Alan Hankin (@hanks12) reported

    @virginmedia need help just turned @SkySportsNews on but it seems to be Newcastle TV can you help ?? #saintsfc