Virgin Media Outage Report in Truro, Cornwall, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Darren Clark
(@Daz_Clark) reported
@virginmedia doesn’t answer the question really. So if I cancel my contract and sign up as a new customer I can save £70 a month!
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DianeB ♀️
(@Starrygem4) reported
@isamutlib @neilmorrison @virginmedia What broadband do you use? I have smart TV and firesticks on other tvs but still need broadband. I'm paying for just basic channels that I can get on freeview too and a phone line I never use 😕 Tempted to lose the phone line & tv and just keep basic broadband
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Andy Fla
(@AndyFla) reported
@virginmedia Well, this is up to 8 hours now - apparently as I was driving they have reassigned the whats app back into the queue Stupid me for not giving over a whole day to change my package This used to be a simple phone call
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Matthew Shaw
(@mattshaw32) reported
@virginmedia If you can repay me the £200 I've sacrificed due to your appalling service, then I'll speak to you. Let me know. @LutzSchueler feel free to wade in at any point.
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Emma
(@runemmarun) reported
@virginmedia I’ve just phoned and sorted it in 10 mins! WhatsApp is crap 💩
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Hazel Erasmus
(@erasmus_hazel) reported
@virginmedia @LisaWalton999 Same for us, I assume there will be a reduction on the bill? Really won’t be paying for no service.
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Andy Fla
(@AndyFla) reported
Well @virginmedia my attempt to get through to customer services is now 8 hours aApparently as I was driving they have reassigned the whats app back into the queue Stupid me for not giving over a whole day to change my package This used to be a simple phone call
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John lumb
(@Johnlumb67) reported
@virginmedia L have no idea what is going on. I have no service upstairs or in the room next door to the router. I have had to buy a WIFI mesh system to get the desired service will you please reimburse for my purchase so l can use your service?
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Craig
(@CraigyBacha) reported
@virginmedia Unless its down for a long time it never says theres anything wrong. Ive lodged a formal complaint via form as well before and never had any confirmation/ follow up?
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Peter Mapals
(@impala_pete) reported
@virginmedia Yes, we all make mistakes. It is the effort that you put into fixing them that counts. And right now Virgin Media aren’t covering themselves in glory. Started a whatsapp chat at 1643 today to register my complaint and still waiting to be connected, it’s a disgrace