Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Truro, Cornwall, England 12/09/2025 11:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • cornisheventing cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract

  • sophsweet Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

  • Tamsininnit Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

  • grannyluvsdub grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

  • cornisheventing cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Iceman4489 iceland (@Iceman4489) reported

    @MarkEstero75 @virginmedia Sorry about that why not message GHOSTTECHIEE ON INSTAGRAM for help My friend had same issues but the help recover all passwords they’re highly recommended

  • Dooms_UK Dooms (@Dooms_UK) reported

    @virginhelp is anyone able to tell me why I pay for 200Mb down and am only getting 1.57mb down tonight? @virginmedia

  • _harrisxn_ itsYaBoyHG👀 (@_harrisxn_) reported

    @virginmedia any chance you can fix your broadband? Been down near 3 hours here

  • Spud84587536 Spud Murphy (@Spud84587536) reported

    @virginmedia Yes. It's your Virgin network fault, it's been going on for 10 years, Virgin does nothing but take the money.

  • PunitGoyal1 Punit Goyal (@PunitGoyal1) reported

    @virginmedia 1.1) The VirginMedia employee, who did the auto-complete of my contract. He mentioned in his notes that VirginMedia will now cancel my contract and will keep me on £27 monthly bill because it was a mistake of VM employee. Same thing was raised in complaint 1. Still I am nowhere.

  • WilsonDorothy Dorothy Wilson (@WilsonDorothy) reported

    @hadirennie @virginmedia I can see I am not alone… do Virgin Media actually have a complaints process? Or is it just a myth… tried web chat, phoning and using complaints on the App. All routes lead you on a loop back to their number which after 50 minutes you get told to process a complaint via app!!

  • NIJackal NI Jackal 🇬🇧🇮🇱 (@NIJackal) reported

    @elonmusk Elon any chance you could help out @virginmedia as they’re continually having outages and still expect customers to pay for the days they’ve had no service!

  • MintyModF1 James Mintram 🇬🇧 (@MintyModF1) reported

    @virginmedia can you confirm broadband outages in the Southampton area? It's been a problem for several hours.

  • Lewbatross Lew (@Lewbatross) reported

    @virginmedia Getting a whopping 22mbps on a 350mbps service here. And yes I have ******* reset it and checked the ******* service status page. Sort it out

  • AG_Developer Arek Kwapis (@AG_Developer) reported from Falkirk, Scotland

    God damn it @virginmedia, another day another outage. This is becoming a really really sick joke. Just because most people sleep at night doesn't mean others like me don't have work to do