Virgin Media Outage Report in Truro, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 19: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Crosse
(@joecrosse25) reported
@virginmedia Yes i checked for faults in my area, its always like this and amazon prime app isnt working on the tv box! That many problems i could cancel my contract without charge
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George Griffiths
(@GeorgeContainer) reported
@virginmedia Thanks but the issue isn't monetary at all, its five weeks without interned during a time when I am working from home. Another three weeks is frankly unacceptable.
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Dav Hunter
(@justdavidhunt) reported
Fault with my @virginmedia tv box, tried calling that give you a link to diagnose the problem instead of talking to someone, link does not work. Absolute joke @virginmedia and you want to charge another £9 for this service!
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Achin Jhawar
(@achinj) reported
@virginmedia is there mobile and broadband issues in SW20? Service checker is not showing anything but i don't have broadband and even mobile data is too slow.
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Rob Collins
(@R_J_Collins) reported
@virginmedia However if I want to get rid of expensive unused services its impossible to get through to your customer services team. 5-days and counting. Is that a reasonable way to treat your customers @virginmedia?
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🌟 MrsH 🌟
(@Donnavkebab) reported
Appalling customer service yet again from @virginmedia and the stupid chat bot system... eventually get through to someone who doesnt understand what I want and refers me back to the chatbot which says there aren't any humans available - WTAF!!
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Gray Dobbs
(@GrayDobbs) reported
@virginmedia It’s on but running very slowly. WiFi isn’t great. It’s been slow like this since Thursday.
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Georgia
(@GeorgiaTsiakki) reported
@virginmedia hello, there seem to barriers to cancellation with you. I called to cancel+went through each stage of the call smoothly. I explained I wanted to cancel+after that, the line I was transferred to never picked up. perhaps you deliberately ignore lines for cancellation?
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BigYin😜
(@badassscotsman) reported
@virginmedia Feel free to cancel it yourself. Like I said we have cancelled all the direct debit to. And as soon as sky fits everything in next week I will send your modems and tv box back recorded delivery. You should treated your coustmer way better instead of hanging up the phone
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George Griffiths
(@GeorgeContainer) reported
@virginmedia this delay of 3 more weeks means I won't be connected for work and will cause lots of issues. I expect you to get in contact to resolve this ASAP. Absolutely fuming at the delays, poor service, and arrogance.