Virgin Media Outage Report in Truro, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 03: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract
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Trishs mobile hair
(@TRIMATINES) reported
from
Camborne, England
@virginmedia why is it so difficult for you to stop emails going to me for the last 3 years that are not me, I do not have a virgin media account and never have, yet on reporting to you numerous times it hasn’t stopped.
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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karen
(@purplebrainpuke) reported
@virginhelp @Virgin @virginmedia I have had intermittent WiFi issues since June 24th. I have reported this several times. I arranged an engineer to attend this morning. Engineer didn't show..... apparently cancelled by a computer because the fault wasn't showing 😕
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James Paine
(@DaddyPaine) reported
@virginmedia no service in BR6. Any updates?
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John Bradbury
(@johncbradbury) reported
@couchio1983 @virginmedia @TomMockridgeVM Despicable that. We're really stressed now, because the fact is, we wouldn't have bought this house if we couldn't get broadband (work in technology). So we're stuck in a house where I can't actually work from home, as a home worker. Never mind, wouldn't want to put Virgin out.
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John Bradbury
(@johncbradbury) reported
@virginmedia C-030721514, but I quote from your customer service team: 'So I will help you with the PIC team number and you need to contact the team. Considering this as a resolution. I will close the complaint' PIC had actually transferred me to that advisor to make a complaint ...
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John Bradbury
(@johncbradbury) reported
@virginmedia @TomMockridgeVM C-030721514, but I quote from your customer service team: 'So I will help you with the PIC team number and you need to contact the team. Considering this as a resolution. I will close the complaint' PIC transferred me to that advisor to make a complaint ...
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Clare Palmer
(@spinkles176) reported
from
Exeter District, England
@virginmedia Thanks, seems like the problem is the locking of the handset, can I confirm I'll still get BT sport access and does that include the app?
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Mona Jakhu
(@Mona_Jakhu) reported
@virginmedia But I got messages confirming the appointment so no excuse really. Now I have no tv or internet or broadband and because an engineer has been booked for Monday I can’t get help on the phone. Absolutely shocking service fir the money that is paid for this
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Mona Jakhu
(@Mona_Jakhu) reported
@virginmedia can’t believe the engineer booking was cancelled over an assumption that my issue is fixed. Now I have no internet tv or broadband and paying g to or this ridiculous service with no engineer available until Monday and no help in the meantime
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James Tincknell
(@jamestincknell) reported
@virginmedia hi VM any issues in TW1 area? Download is flying but 0 upload?
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Xavier Marechal
(@XavierMarechal4) reported
@virginmedia @virginhelp Since yesterday or internet is either completely out of will not go over the speeds shown in my pictures, we live in this area TN24 8EJ, we also pay for 200mb and do expect that service. This is now two consecutive days and not the first time is happened in the last month