Virgin Media Outage Report in Truro, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Truro come from postal codes TR1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 11: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Truro, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Truro.
| City | Problem Type | Report Time |
|---|---|---|
 Truro |
Total Blackout | |
| Newquay |
TV | |
| Newquay |
Internet | |
| Truro |
Internet | |
| Penryn |
Internet | |
| Helston |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Juggzy Malone
(@Juggzy) reported
@virginmedia He insisted that it would work even though I told him it was broken.
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ChillTrade
(@FuturesIsee) reported
@virginmedia I’m contacting you because your phone lines suck, they take ages to get through to anyone and my issue would be easily resolved if I could just email someone. I’ve been waiting 2 months for a router and been hung up on twice.
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Graeme
(@Graeme28128403) reported
@virginmedia Why don't you answer you phones , worst service ever.
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Tash Boyse
(@NB0Y5E) reported
@virginmedia I can't get through to anyone on the phone, the 'help' pages take me through a constant loop of logical steps that I have taken multiple times. I have the same hub from my previous place and in both homes my wifi is intermittent - Its embarrassing as I WFH and have constant calls
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lee jordan
(@crackedfingerss) reported
@virginmedia how come you charge exorbitant monthly fees for broadband when it constantly goes down?!
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Marty Jackson
(@martyajackson) reported
@SandraGillett1 @virginmedia Truth is that @virginmedia only care for money, not great service. Their focus is on attracting new customers. I’ve had similar customer service problems as you multiple times, it’s just their way of dodging responsibility/accountability for the fact their service is awful :(
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debs.walker26
(@deborahcarr1984) reported
@virginmedia you are a disgrace !!!! You have left me option but to send and open tweet. I am unable to message you regarding an issue with an old account. I have rung continually and 3 times today and you have put the phone down me. Will be contacting @BBCWatchdog to help me !
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Juggzy Malone
(@Juggzy) reported
@virginmedia This is the connection that uour engineer was fiddling with when he was splitting the signal to go next door. I told him that he had broken it. He tried to fix it. I told him it was still broken. He went away without checking again.
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🏴 Kelly
(@xxmpvtxx) reported
Do not, and i can NOT stress this enough, do NOT use @virginmedia for broadband. Unbelievably terrible customer service. Asked to speak to a supervisor and was hung up on (3x) disconnection booked for the 27th thank CHRIST! @skytv in 28th haha!
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Nabz
(@NabzFN) reported
@virginmedia Ok @virginmedia you guys are ***************. you guys are coming on Saturday. Even though I’ve had to no internet for a week. Worst customer service