Virgin Media Outage Report in Truro, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 06: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Truro, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Truro.
| City | Problem Type | Report Time |
|---|---|---|
 Truro |
Total Blackout | |
| Newquay |
TV | |
| Newquay |
Internet | |
| Truro |
Internet | |
| Penryn |
Internet | |
| Helston |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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EZPC COMPUTER REPAIR
(@EZPC_REPAIRS) reported
@virginmedia Coatbridge ml54bp Internet down?
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Christopher
(@Smithychris2004) reported
@virginmedia Hi, Thank you for continuing to help me. I have brought the device down to my living room (where the hub is) and it works fine. I can’t help feel like I am completing tasks just so Virgin Media don’t have to sort out an issue. The devices work downstairs, hardly do upstairs 1/2
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JD
(@sw13_sw) reported
@virginmedia After several separate reassurances over the phone to customer service that it will ‘definitely’ apply to my next bill, my £50 refer a friend reward has still not been applied and I keep getting charged direct debit. Please can you help, thanks in advance
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Pete Allan
(@PeteA180) reported
@virginmedia No as have no idea what my logins are, it’s an old email account and was told they couldn’t update to a new one so cant even login to the VM connect app. Are you saying text that number and explain issue? How will they know account details ?
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PhanomHD
(@PhanomHD) reported
Sat on the phone to @virginmedia for over 2 hours and still left on hold. Awful service considering the wifi hasn’t worked correctly for 3 weeks. Constantly going down
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A Brown
(@Ash_spurs) reported
@virginmedia Ok, will I have to phone again and wait 2 hours for someone to answer? Hate to be a pessimist but your customer service in the past has made me feel like that 😔
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Dr Fiona Ingleby
(@DrFionaIngleby) reported
@virginmedia We recently moved house & paid our final bill but we are getting bill reminders still. I tried to contact online but your website won’t allow me access to customer service because my account is closed. So I’m stuck. Can you help please?
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Simon Hawkins
(@SimonHawkins) reported
@virginmedia I was quoted £75. It was absolutely, definitely £75!! I find your customer service dreadful. Not just this time but I find I want to throw my phone at the wall everytime I call you so I’m not sure I want to stay if it’s going to be like this !!!
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Charles Ellis
(@Charles95430708) reported
@virginmedia just had my Virgin Media installed today, and the TV box has already broken but I can't even get a hold of you to report this... tempted to leave now #internet #tv #viringmedia
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Vickie Mansell
(@vicky464) reported
@virginmedia 8 intimidating calls from people supposedly calling from your Technical team saying I have a problem with my internet. Can’t reach by phone and still waiting 1 hour later for live chat. Disgusting customer service!???