Virgin Media Outage Report in Truro, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 05: Problems at Virgin Media
Virgin Media is having issues since 10:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Truro, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Truro.
| City | Problem Type | Report Time |
|---|---|---|
 Truro |
Total Blackout | |
| Newquay |
TV | |
| Newquay |
Internet | |
| Truro |
Internet | |
| Penryn |
Internet | |
| Helston |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amy Parkin
(@AmyRebeccaLucy) reported
@virginmedia I’ve tried to log a complaint. I spoke to complaints and they told me 3-5 days
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Garry
(@GarryToffee) reported
@virginmedia you got any free phones knocking about. I'm about to smash this one up if your website won't let me login. I've changed the password and it's still saying it's not recognised.
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Samiullah Jan
(@Samiull90252411) reported
@Shellywooz @virginmedia Reach out to @milletoolx on Twitter they're good in recovery of hacked or disabled and banned account issues
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jackie wilkin
(@jaykayred) reported
from
Merton, England
Why don’t companies offer deals for long standing customers not just new? Been with @virginmedia for 25+ years, started back when it was Telewest; want to downgrade, deal I am looking at is £37 for new customers, same package for me is £69. Where is customer loyalty rewarded?
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KEDDY
(@kbbanda) reported
@virginmedia Fourth time I’ve called and someone has “transferred” me and put the phone down! Maybe you would prefer to speak on social media? 🧐
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kar0t
(@kar0t) reported
@virginmedia It’s not been resolved yet Tuesday is the next date available - can the @virginmedia Twitter account actually help resolve situation, opposed to acknowledging my messages and asking if resolved yet.
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Hannah Britt
(@HannahBritt) reported
@virginmedia I check your service page. It says no broadband issues in my area. I phone you up. You say there’s intermittent issues in the area & suggest could last 24 hours. You do realise what’s on this weekend right?
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T a m a r
(@tamarfeast) reported
@virginmedia Automated message saying ‘known issue with broadband if that’s not why you’re calling please stay on the phone’. I’m going round in circles here… Can anyone tell me when it might be fixed?
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Rss212203
(@rss212203) reported
@virginmedia It's been down again
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Scot Heyes
(@ScotHeyes) reported
@virginmedia customer service is woeful!!! On hold now for nearly 40 mins!