Virgin Media Outage Report in Truro, Cornwall, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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Trishs mobile hair
(@TRIMATINES) reported
from
Camborne, England
@virginmedia why is it so difficult for you to stop emails going to me for the last 3 years that are not me, I do not have a virgin media account and never have, yet on reporting to you numerous times it hasn’t stopped.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Santhosh
(@TurnaroundStar) reported
@virginmedia I have a virgin mobile live contract and my iPhone Apple Pay stopped working. Customer service are telling me that only 60 items on a list that they will resolve and mine is outside.
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Keely Morris
(@MorrisKeely13) reported
@virginmedia 35 minutes on hold.. worst customer services.
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Gaz H
(@ghiggz) reported
@virginmedia My bill used to be £45pm. Its now saying next bill is for 8 July to 7 Aug and is £72 for big bundle and £11 for package changes. Contract ended on July 15 I rang on June 23 to cancel tv&phone and just keep BB.
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Doramil
(@Doramil5) reported
@virginmedia I have been trying to make a complaint for last 2 hours concerning very rude customer service. I want the call listened to for quality purposes. Why are all your advertised compaints numbers not connecting?
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Lauren Maxwell
(@LaurenGirvan) reported
@virginmedia mind blowing, someone can be fraudulently using my details to obtain services but I cant have them removed! As I cant pass security, they can run up a debt and the most u can do is cancel the service but any charges still are with me 🤯!
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Mike 🙋🏼♂️
(@ArmstrongAtWork) reported
@virginmedia I'm now on a WhatsApp chat with your customer service, first they told me my issue is a direct debit related one (its clearly not) and then told me they need to dig up the land outside my property and do pre pull works (the installation is complete already) they are not listening
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Debra Dommen
(@DebraDommen) reported
@virginmedia Thank you for your response. My father died 3 years ago, it took approximately 6 - 8 months to sort out with Virgin media. I wrote a letter in response to the complaint acknowledgement letter which was sent to my father but never had a response, the service was beyond shocking.
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lizzy
(@elight01) reported
@virginmedia please would you be able to estimate the average on hold wait time on your customer support phone line? just trying to cancel my contract which can only be done over the phone
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Sacha Brady
(@sachabrady) reported
@virginmedia Yep. Cleared it all. Still persists. Mum's an old lady and simply want to find what package she currently has. She's never registered her account. Watches BBC and not much else, has a mobile and internet but is paying £100 a month. Technician was shocked.
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Debra Dommen
(@DebraDommen) reported
@CruseSupport Virgin media were appalling had to ring several times to advise my father had died. They were totally unsympathetic & carried on ringing him trying to sell add ons to his Virgin media account. I was so angry I made a complaint they then sent a letter to my father to acknowledge!