Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Truro, Cornwall, England 03/28/2026 01:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • Tamsininnit Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

  • sophsweet Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

  • grannyluvsdub grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ReviewsNewsView Work Sleep & Repeat (@ReviewsNewsView) reported

    @baahutton @virginmedia 😲 that's awful. I can't even get chat to load. How do I WhatsApp?

  • StevenB30580090 Steven Brown (@StevenB30580090) reported

    @virginmedia do you have a complaints email address ? Been trying to get help through WhatsApp since the 11th of march and they have been no help at all

  • tophat_lady Lauren Green (@tophat_lady) reported

    @virginmedia what’s up with @BBCOne today? Trying to watch the news but the picture if horrific?? No issues withe other channels. This is one of the reasons I’ll be cancelling the tv service at minimum tonight!

  • annette_d21 Annette Doyle (@annette_d21) reported

    @virginmedia Yep. I am attached to the box by Ethernet too but still very poor.

  • ThingsByNik Nik (@ThingsByNik) reported

    @virginmedia Why should I ring you, I spent ages ringing you with no success when I was a customer, which is why I cancelled my services. You should be ringing me to discuss sending the hub back, not sending ‘no reply’ emails and texts.

  • shaunsmith85 Mr Shaun (@shaunsmith85) reported

    @virginmedia The strange thing is, my download speed is OK, averaging around 150mb to 200mb on line speed test but on my upload speed I'm not even getting 1mb (usually around 20mb) so assuming the issue is causing this. Very frustrating.

  • LouDePuebla Loulou (@LouDePuebla) reported

    @virginmedia Broadband issues

  • Dan_kelly83 Dan Kelly (@Dan_kelly83) reported

    @virginmedia I've been trying to contact you via the Live Chat like it keeps recommending I do for "better deals" but I am met with a link that doesn't work, could you advise? I'm guessing there is a problem with the website as I believe it's not only me having this issue.

  • rstacey51 Richard Stacey (@rstacey51) reported

    @virginmedia Full reset, then tested and optimised each room and it does seem to have improved signal in some rooms so far (still no where near high speed but better than it was - approx 25mb-30mb. Will see how it goes over the next 24 hours. Thanks.

  • Davieboy0906 David Lawson (@Davieboy0906) reported

    @saltydesouffle @peterboo @virginmedia Write a dated letter, keep a copy, cancel your Direct Debit and let them bill you for anything you may owe under the terms of your contract!