Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Truro, Cornwall, England 03/13/2026 13:40

March 13: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • grannyluvsdub grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

  • sophsweet Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

  • Tamsininnit Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • navs888 Navs (@navs888) reported

    @SkyHelpTeam @virginmedia received 2 calls from 01786835749 01189754846 in the last 20 mins from some Indian sounding guy pretending to be from virgin media about my internet not being very fast. Since Saturday i have started receiving lots of calls, i am a sky customer

  • gethman92 gethman92 (@gethman92) reported

    Awful service from @virginmedia. It’s now been a month since I upgraded to TV 360 and despite 4 phone calls and numerous web chats, I am yet to receive a 360 mini box to replace my TiVo box. And they’ve charged me for it!

  • mitson33 Kate Mitson (@mitson33) reported

    @virginmedia I have been through this so many times and sent letters to yourselves since July. I have a complaint number that explains it all

  • dfa73 David 🏳️‍🌈 (@dfa73) reported

    @virginmedia wifi down again?! I’d love to know what my £47.50 a month is paying for because it certainly isn’t for reliable service. Not to mention new customers getting the same package for half the price. What do you do for those who have been with you for years? Nothing.

  • wdwdeadeye Tony Sutton (@wdwdeadeye) reported

    @virginmedia Still not working. I believe the system down around some of the ST6 area?

  • CraigWiIIiams Craig Williams (@CraigWiIIiams) reported

    @virginmedia No. When I left the property in 2015 it would have been transferred to the name of a remaining tenant. I’m now on my 7th property since, and have never used or heard from Virgin Media since, so I’d say it’s pretty unlikely that equipment will be tracked down!

  • jason84woods Jason Woods (@jason84woods) reported

    @virginmedia Still broke, via Twitter and it was then logged by Beth who confirmed via email with a resolution date of end of jan

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff

  • wdwdeadeye Tony Sutton (@wdwdeadeye) reported

    @virginmedia Now say 13:30. Today 😨 a bad day for it. I'm writing an essay and really could do with online services. Luckily @EE still working.

  • NickSG_x Nick Gerrard (@NickSG_x) reported

    @virginmedia now the 4th time you’ve pushed the fix date back. I think you should invest in getting some engineers...how are we supposed to have any faith in you? When will get our broadband we pay for back!?