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Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • sophsweet
    Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

  • grannyluvsdub
    grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

  • Tamsininnit
    Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

  • cornisheventing
    cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LeoSteelYoMan
    Nice **** bestie 🥺 (@LeoSteelYoMan) reported

    @virginmedia Omg in so sorry I was having problems but I was trying to joke I wasn't trying to actually be mean about it 😭😭 things are okay now thank you 😭😭

  • RachelHale3
    Rachel Hale (@RachelHale3) reported

    @virginmedia I’ve been a customer of both Media and Mobile for years and this is very disappointing

  • m_ivica
    Ivica Milosavljevic (@m_ivica) reported

    @virginmedia Navigating through useless and overcomplicated VM phone support, is an absolute nightmare; I am not doing it anymore. And please do not point me to VMs worthless online contact us page. To find complaints web form online, the one that works, is mission impossible.

  • Christel303
    Christel Dewar (@Christel303) reported

    My elderly in laws have had a cable cut by workmen outside their home.They have no internet or phone. @virginmedia completely disinterested & can only send an engineer on Tues if they pay £9.99.They rely heavily on wifi & landline due to medical needs. @virginmedia please help!

  • stu_1872
    5tuger5 (@stu_1872) reported

    @virginmedia what’s happening with Sky Sports - interference is shocking, tried phoning your support to be told to take it up with Sky

  • Chr1ssieB
    Christina Balmer (@Chr1ssieB) reported

    @virginmedia just the worst customer service experience! Nearly 5 hours on endless, useless chat. #customerservice #shite

  • RachelHale3
    Rachel Hale (@RachelHale3) reported

    So @virginmedia you open a mobile account fraudulently in my name with my bank details, send me a letter apologising for doing that and then this morning I receive a letter from a debt collection company telling me I owe you money. Awful customer service right there

  • Paul_Star
    Paul Prescott (@Paul_Star) reported

    @smartarce @virginmedia @virginhelp Good Luck with them replying they so far fetch getting them to reply it's a joke. Expect u to call them yet they never help

  • thisisELICIT
    Elicit (@thisisELICIT) reported

    I see @virginmedia are still going ahead with their quarterly internet, TV, and phone outages. I wonder who’s wise idea it was to have landlines now running through the routers too. #virginmedia is the WORST broadband service. DO NOT GO WITH THEM.

  • KeithY2Dickie
    Keithy D (@KeithY2Dickie) reported

    @virginmedia internet dropping in and out yet again!! Disgusting service, once again who do I complain to as no one wants to listen without asking for money and you’ve had plenty of that for a shoddy service as it is