Virgin Media Outage Report in Truro, Cornwall, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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DangleLager
(@DangleLager) reported
@virginmedia So it’s fair to hike up prices for existing customers whilst offering much cheaper rates for new customers? You’re relying on existing customers not being bothered to leave. I think this is grossly unfair. You say it’s never easy yet you do it so often. False platitudes.
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Mee
(@meescotty19) reported
@virginmedia Service is a shambles, no Internet since yesterday, phoned both numbers 150 and 345. On hold for each for over half an hour then I get cut off !!
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@Matt_Goss @virginmedia I've reached the WhatsApp stage! It's like some stupid maze just to get to the same result as I started with...
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Russell Wheeler
(@wheelerruss) reported
@virginmedia what would happen if I cancel my direct debit? Will you call me? It seems that's the only way of getting in contact.
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Amit Mahay
(@AmitMahay1) reported
@virginmedia I heard about poor customer service with Virgin but this is ABSOLUTE JOKE. I have been contacting you guys since 1pmmade 15 calls. Spoke to 5 different agents. Been on hold for an hour. Been cut off 5 times and now no1 is answering and being cut off straight away
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Tracey 💙
(@TraceyWaby) reported
@virginmedia Do enlighten me how I get billed for something that never worked???? Cant bill me for what I dont have
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harrythepiano
(@harrythepiano) reported
@virginmedia The faults team never resolve anything, are usually placed in a country thousands of miles away and it takes an hour of sitting on hold to talk to them. The default message is ‘we have a very high call volume today‘. Heaven forfend you should employ more staff.
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Si George
(@Si_G87) reported
@virginmedia Excuse my French, but when this issue has been around since late Dec '21, it starts to grate - especially when the people supposedly providing the service want nothing to do with the fault, but only want more money from you. Internet's dropped out again today. Going well 👍🏽
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JustPokeNow
(@ChrisPo44928048) reported
@test1broadband @virginmedia Yikes. I actually got a response on WhatsApp now. I've navigated the customer retention (was very helpful) and now transferred to the cancellation department. Small steps.
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misynchronify
(@misynchronify) reported
@virginmedia hi, yes internet is down and your phone service is not working with a recorded message saying call us tomorrow