Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Truro, Cornwall, England 02/14/2026 13:40

February 14: Problems at Virgin Media

Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • Tamsininnit Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

  • sophsweet Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

  • grannyluvsdub grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dmchapman Darren Chapman (@dmchapman) reported

    @virginmedia And that’s a new screenshot taken this morning. 12 hours after I was promised by support that the suspension would be removed. See the issue? I spend hour on phone. Get told lies. Nothing happens. Gets boring. Maybe someone could call me? Promise not to put you on hold for 1hr.

  • woodythecoach Adam Wood (@woodythecoach) reported

    @virginmedia Touché "ZP", it is on a wireless connection (right next to the Hub). Was last rebooted a couple of weeks ago when I had similar issues.... I mean surely the idea isn't to reboot the hub every time my Internet slows down. My @amazon Alexa goes mental when I do that.

  • Natasha_1309 natasha soares (@Natasha_1309) reported

    @virginmedia Advisors a signal was sent to my box that hasn’t worked and left me without any catch up and on demand services

  • rebeccaaaa_t SavingKeiko (@rebeccaaaa_t) reported

    @virginmedia There’s no discount expiring, the email states it’s for ‘investing in new technology’ (I’d rather you just work on providing the basics I pay for) and that a ‘price hike’ is never welcome. It seems many others have received similar. So that’s still £14.50 increase!!

  • TommyWinter23 Tommy Winter (@TommyWinter23) reported

    @virginmedia I rang up last night to give 30 days notice to cancel my packages and was told I would receive a confirmation email. I still haven’t received anything

  • DhanukaVin Vinay Dhanuka (@DhanukaVin) reported

    @virginmedia Absolute disgrace. We have been barely getting 1% of the 300mbps broadband we pay for. For 5 weeks! No help or assistance despite hours on the phone with the worst company service of any company in existence.

  • TheMelonGeneral Simon Gilbert (@TheMelonGeneral) reported

    @virginmedia trying to get through to your CS to ask why my wifi is so poor is like trying to contact the dead. Thank the lord for all the Coldplay as your hold music.

  • AmandaOliva61 Amanda Oliva (@AmandaOliva61) reported

    @virginmedia Wi-Fi still not working, supposed to be fixed by 6 this evening, same as yesterday. I won’t hold my breath!

  • PhilDay82 Philly D (@PhilDay82) reported

    @virginmedia Certainly. I have been in hospital for 3 weeks over Xmas and New Year and do not get sick pay. My services have been restricted and requested help if I could pay half this Friday then half next. I was told no and the advisor continued to talk over me until I had to end the call.

  • Natasha_1309 natasha soares (@Natasha_1309) reported

    @virginmedia My internet and tv services went down before Christmas. I signed up to a new package and have had problems ever since. Another engineer came yesterday and set up a new tv box which was working fine. I called virgin after work to set up the 360 tv. After speaking to 3 different