Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Truro, Cornwall, England 12/01/2025 14:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • Tamsininnit Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

  • sophsweet Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

  • grannyluvsdub grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JackRiding6 Jack Riding (@JackRiding6) reported

    @virginmedia can someone provide the ceo email address I am constantly let down by virgin media lies

  • suekeen7 Sue Keen (@suekeen7) reported

    @virginmedia here we go again, installed the hub 5 as per the instructions now no internet no phone. After 2.5 hours finally get through to a person in India and he says it will take 24 hours to be repaired. Absolutely shocking service!!!

  • snd80 stacey yeo (@snd80) reported

    @virginmedia your customer service is appalling 1 month without internet scheduled appointment for the 8/7/22 cancelled for the 17/8/22 phoned to find it’s been cancelled again without notification to 9/9/22 that’s no internet no tv for the whole of the kids summer holidays.

  • LoopyLolly85 LoopyLolly (@LoopyLolly85) reported

    @virginmedia not to mention ive still got the website open, Im not paying the damn moving fee at this rate!

  • Steve_Butler SB78 (@Steve_Butler) reported

    @virginmedia After being on hold for 30 minutes one of your idiot agents asked me for my password over & over despite me already giving it THEN HE HUNG UP ON ME

  • ColdWarCliff well... (@ColdWarCliff) reported

    5g is hopeless. (I’m on @virginmedia ). Must be massive contention issues as frequently get no/super slow data with full strength signal. Much worse experience than previous 4g phone.

  • catgoscovitch 凯特 - Cat Goscovitch (@catgoscovitch) reported

    Appalling customer service from @virginmedia

  • nameissea SEA (@nameissea) reported

    @virginmedia You have absolutely the worst customer service possible. You've made a mistake, lost my wife her income and you won't expedite a fix or compensate. Prospective customers - avoid this shite provider like the plague.

  • websteoj01 Oliver Webster (@websteoj01) reported

    @virginmedia Just spent 40 mins on hold only to be told the systems are down, that's actually madness. That information should be clear on the website and socials.

  • EmmaaShikari Emma Louise (@EmmaaShikari) reported

    @virginmedia 34 minutes in a queue to be told to try again in two hours as the system is down. Have you never heard of a front end message 😬