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Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 30: Problems at Virgin Media

Virgin Media is having issues since 11:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 3% E-mail (3%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • cornisheventing
    cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically

  • grannyluvsdub
    grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

  • cornisheventing
    cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract

  • sophsweet
    Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

  • TRIMATINES
    Trishs mobile hair (@TRIMATINES) reported from Camborne, England

    @virginmedia why is it so difficult for you to stop emails going to me for the last 3 years that are not me, I do not have a virgin media account and never have, yet on reporting to you numerous times it hasn’t stopped.

  • Tamsininnit
    Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Parley1989
    Parley (@Parley1989) reported

    @virginmedia Your upping bills by £7 a month and increasing speeds by 50mbps, but your Internet service is actually terrible, my modem goes off every night. Will there be any compensation for your customers or just maximum profits for the big bosses? Upping the price, same terrible service.

  • andygeo7
    Andy Georgiou (@andygeo7) reported

    @virginmedia Happy to increase prices whilst the service gets worse, @virginmedia !!!

  • AitchisonJustin
    Justin Aitchison (@AitchisonJustin) reported

    @virginmedia is there a problem in the HX2 area? Can't even call on phone or mobile your number just goes dead.

  • IamJayL
    Jamie Levy (@IamJayL) reported

    @virginmedia broadband been down all day and I never get the speeds I pay for as it is, what’s going on please?

  • jamiebrownhill_
    Jamie Brownhill (@jamiebrownhill_) reported

    @virginmedia is the absolute dirt worst internet provider

  • SH4NM4SOOD
    ًAr ² (@SH4NM4SOOD) reported

    .@virginmedia get your **** together otherwise I might have to get involved

  • aprilnils
    April Nils (@aprilnils) reported

    @virginmedia Sorrt it out. Mines gone off 4 times today bloody stupid and all you want to do is stick your prices up

  • AmenForAllah
    Scotnet (@AmenForAllah) reported

    @virginmedia Mate I'm trying to play COD get your **** working again

  • bosstrade
    bosstrade (@bosstrade) reported

    @virginmedia not done a good job have you? Down again

  • TrevRawlinson
    Trevor Rawlinson (@TrevRawlinson) reported

    @virginmedia Appreciate you are having issues with service today but I have been having problems with my WiFi for a week now. This service issue also doesn't explain the constant red light on my router that has been there for months.