Virgin Media Outage Report in Truro, Cornwall, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Truro, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Truro.
| City | Problem Type | Report Time |
|---|---|---|
 Truro |
Total Blackout | |
| Newquay |
TV | |
| Newquay |
Internet | |
| Truro |
Internet | |
| Penryn |
Internet | |
| Helston |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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Trishs mobile hair
(@TRIMATINES) reported
from
Camborne, England
@virginmedia why is it so difficult for you to stop emails going to me for the last 3 years that are not me, I do not have a virgin media account and never have, yet on reporting to you numerous times it hasn’t stopped.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Williams
(@steve_williams6) reported
@virginmedia @virginmedia 1 hour mark and still your colleague hasn’t cancelled the services. It’s going from bad to worse
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Mr Nisam Robin #FT1P #YM1D
(@VladaOfEngland) reported
@virginmedia I am paying you a lot every month for service you are not providing. Yesterday we were burning our mobiles data from other providers so we can work and you are telling me I “might be entitled for compensation”. Shame on you @virginmedia
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TCBPWLP
(@TCBPWLP) reported
@virginmedia C-2101221471 I also have another complaint which was raised via telephone on the same day which your call handler conveniently didn't log. I'd recommend going through your call notes as your agents seem to have issues logging manager call backs or resolving complaints in general
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Jamie Beel
(@JamieBeel) reported
@virginmedia It was online via live chat. Your customer service adviser then told me today that i miscommunicated with you. Not the fact the sales person has updated my account, not applied that to the account and then never sent any confirmation letters out. Joke of a company
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Jack Cooper
(@JackCooper91) reported
@virginmedia They said the area manager would call me. I need them to call now. Otherwise we would have been without everything for a month. If this carries on I'll just have to cancel my contract because this is just getting silly. It's so poor. Area ref 31.
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Mark Brown
(@mark74brown) reported
@virginmedia broadband expected to be down all day again for the 2nd time in 3 months in the Bracknell area…relying on your service for the money that’s charged is getting very wearisome now! It may be fast but it’s unreliable 😡
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Jack Cooper
(@JackCooper91) reported
@virginmedia It hasn't just caused frustration, it could cause serious trouble. My parents don't have mobile phones as they are fairly old. If I'm out and something happens to them, who are they going to call? They have no line! Over a month! That link doesn't work, jesus christ!
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Jay Shiyani
(@shiyanijay) reported
@virginmedia The issue is the fact that I told your agent not to change/increase anything and he said OK not going to make any changes. I got a bill of over £70 when I am supposed to be paying around £60. I'm fed up going to look for another provider today!!!!
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.
(@jeffdance1) reported
@virginmedia Yes,they looked at my network, upstream and downstream logs and noticed problems and recommended an engineer to fix the issue. I've booked in an engineer to visit on Tuesday
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Sandra Weeks
(@SandraW56179431) reported
@virginmedia and with all that tech at your disposal no one thought to pop a message on the phones or website to let your customers know… it really says a lot about your approach to customer service.