Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Truro, Cornwall, England 01/14/2026 21:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Truro, Cornwall, England

The most recent Virgin Media outage reports came from the following cities: Truro.

Loading map, please wait...
City Problem Type Report Time
United KingdomTruro Total Blackout
United KingdomNewquay TV
United KingdomNewquay Internet
United KingdomTruro Internet
United KingdomPenryn Internet
United KingdomHelston Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • grannyluvsdub grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

  • Tamsininnit Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

  • cornisheventing cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract

  • sophsweet Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

  • cornisheventing cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • STSue63 Suze (@STSue63) reported

    @virginmedia It was a webchat last time that went nowhere and took a long time, as I said I am not a customer of yours but I do know the intended recipient of the emails, which you also confirmed were genuine. DM me an email address and I will resend the latest email which was a Survey.

  • FayeLouiseCox Faye Cox (@FayeLouiseCox) reported

    @virginmedia absolute joke. Called today to lower my package as I can’t afford it anymore and they want £80 per service disconnection cost. That’s more than my package costs anyway!!

  • Raeoxoxo Rae xoxo (@Raeoxoxo) reported

    @virginmedia assuring me the issue has been highlighted & cables wont be installed on my newly laid drop kerb. But its all just words no clarification. No one has said this is already on the system the Technician will be internally told not to lay cables on my drop kerb. I still haven’t had

  • saurabh_penkar Saurabh_Penkar (@saurabh_penkar) reported

    @virginmedia I have done that still same issues...

  • sharpy55 Paul Sharp (@sharpy55) reported

    @virginmedia I already have the app and have followed this instruction every time I’ve had an issue?

  • ashthemad101 Ashley (@ashthemad101) reported

    @virginmedia I'm afraid I'm losing my patience with your call line. On hold 45 minutes to try and sort a problem with my WiFi, finally spoke to someone for 5 mins, said they couldn't deal with it and will transfer, on hold again for a further 10 mins until someone cut me off.

  • LukePawley1 Luke Pawley (@LukePawley1) reported

    @virginmedia I already have. This doesn't help. I still have no services. I still have no refund. I still have no help. Nobody wants to take ownership. Last time PZ met me in a chat online and sorted out the issue for me. Why can't someone be as proactive as her?

  • Raeoxoxo Rae xoxo (@Raeoxoxo) reported

    @virginmedia an email response from your Twitter help from last Saturday which will be a week tomorrow. Please can someone help.

  • hooperanny1974 Anny Hooper (@hooperanny1974) reported

    @virginmedia Thanks to Imran for cancelling my subscription. Finally someone who listened and carried out my request! 24 hours is all it too to cancel my contract!!

  • gdoh86 Gerard Doherty (@gdoh86) reported

    @virginmedia It’s in my fathers name....you emailed yesterday to say you attempted to call the landline but couldn’t get through. He sat on hold today for 45 mins then your colleague said they would add a note to the complaint an take up to 28 days to hear back...you can call my parents