Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Truro, Cornwall, England 11/11/2025 18:00

November 11: Problems at Virgin Media

Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (35%)

    TV (35%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (8%)

    Total Blackout (8%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • grannyluvsdub grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

  • Tamsininnit Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

  • sophsweet Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

  • cornisheventing cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • f164KyLewis Ky Lewis (@f164KyLewis) reported

    @virginmedia Seriously We are sick of checking updates the service is appalling and you NEVER resolve the issues I do not know what we pay for. This has been going on too long it s not just today and it’s effectively been utterley useless since Thursday. Completely done with you #virgin

  • ArcadeMom ArcadeMom (@ArcadeMom) reported

    @TheShannimal_ @virginmedia My virgin internet is no better! Awful service.

  • BellaDrives BellaDrives (@BellaDrives) reported

    @virginmedia Note that my broadband service was cut off on the very day that I initially cancelled my contract. Apparently your company feels entitled to chase me for money for a service I have cancelled months ago, which I do not want and you do not provide me with! @ofcom

  • Johns_Alive Johns Alive  🇺🇦 (@Johns_Alive) reported

    @TheShannimal_ @virginmedia @virginmedia worst provider going, don't help with anything

  • AlexElsden AJE (@AlexElsden) reported

    @virginmedia Broadband still not available. Checked status page says no known issues.

  • ChiBkSequels ChildrensBookSequels - Sarah Corcoran (@ChiBkSequels) reported

    @virginmedia Reported problem on Tuesday and told last Tuesday that the soonest an engineer could come out was next Thursday 28th July. Nothing showing on service checker though 2 houses are having problems at our postcode. 10 days without service. Not good. I have rebooted, done reset etc

  • TheShannimal_ The Shannimal (@TheShannimal_) reported

    Internet cutting out every few minutes Working off my mobile hotspot No online games since last weekend Shocking @virginmedia support as always...

  • RobertMeade1999 Robert Meade (@RobertMeade1999) reported

    @virginmedia What.a.shambles. Nobody has turned up. Sick to my guts and not even receiving internet from yourselves yet. I want something sorted. I see customer services is open 10pm so I want a conversation today.

  • debaleena_d Debaleena Dasgupta (@debaleena_d) reported

    @JamesTurner37 @virginmedia We switched from Virgin Media to Zen a year ago after myriad issues with Virgin service for years. The only time there was a problem (which turned out to be me!) Zen answered the customer service line & fixed the issue in less than 5 mins. I cannot recommend Zen more highly.

  • daftmonk Alex Blanes (@daftmonk) reported

    @virginmedia why does your service keep going down in N16 0HP? It seems to happen monthly if not more! Can’t wait to switch to FttH 🤬