Virgin Media Outage Report in Truro, Cornwall, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ali Gudgeon
(@AliGudgeon) reported
@virginmedia Look, I sat on a live chat today for 45 minutes because now our phone line has stopped working (along with our ongoing broadband issue) only to be told that I needed to speak to technical support who weren’t available on live chat and I needed to call 150 from our virgin phone!!
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Thomas Michael
(@visionsofthefu) reported
@virginmedia I never received a final bill, or anything asking if I wanted to renew my contract. I knew I had paid off all my contract and cancelled my direct-debit as I'm entitled to do if a contract has come to the end of its duration.
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CPPhoto & IT Training
(@CliffPPhoto) reported
@virginmedia Thanks for your reply. There is a problem in my area… however, I’ve experienced really bad pixelated tv for quite a few weeks - any ideas?
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Lucy Bannister
(@LucyJLBannister) reported
@virginmedia Thank you. It keeps saying everything is fine ‘no known issues’. Restarted (inc factory reset) hub multiple times. Often it works fine, but sometimes painfully slow and calls don’t work. When there’s two or three of us on calls, it’s terrible - but that never used to be an issue.
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Ali Gudgeon
(@AliGudgeon) reported
@virginmedia I CAN’T CALL 150 BECAUSE MY PHONE LINE DOESN’T WORK. If I call an 0345 number on my mobile I will be charged by my network provider, why should I pay any more money for your rubbish service?
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DaveAgainst
(@dave_against) reported
@virginmedia @DaveAgainst The field manager hasn’t called me. I got in touch with one I had already contacted and he’s telling me to cancel my contract and start another and wait another 10 days! This is beyond an joke. Can I have a number for head office please? 26 days is unacceptable
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Rachel
(@_Rackle) reported
@virginmedia Complaint submitted. Won't hold my breath for a quick or suitable response though 🙄
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Lucy Bannister
(@LucyJLBannister) reported
@virginmedia Wireless is the main issue. We have boosters which I often connect to via a land cable to try and stabilise the connection but that’s not always practical. Occasionally internet cuts out completely.
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ourtrace89
(@ourtrace89) reported
@virginmedia are a disgrace. My boyfriend has to move out of his place. He got me to sign up via a friend referral in March as new customer. They are of no help & charging £240 to disconnect! £240 IS A JOKE!!!! I want to cancel mine too & go with sky! #virginmedia #disgrace
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DaveAgainst
(@dave_against) reported
@virginmedia @DaveAgainst Great thanks. I’ll call it tomorrow. I would still love to speak to this field manager though. Please get him to contact me today. And leave a message if he can’t get through as I’m at work. I don’t want to cancel but virgin are making it very hard not to