Virgin Media Outage Report in Truro, Cornwall, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Report a Problem

Full Outage Map

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

1. 

   Internet (43%)

2. 

   TV (27%)

3. 

   Wi-fi (12%)

4. 

   Total Blackout (11%)

5. 

   E-mail (6%)

6. 

   Phone (2%)

Live Outage Map Near Truro, Cornwall, England

The most recent Virgin Media outage reports came from the following cities: Newquay.

City	Problem Type	Report Time
Newquay	TV	one month ago
Newquay	Internet	2 months ago
Truro	Internet	6 months ago
Penryn	Internet	7 months ago
Helston	Total Blackout	9 months ago
Newquay	Internet	11 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

• grannyluvsdub (@grannyluvsdub) reported 16 minutes ago from Porthtowan, England

  @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

• Sophie Sweatman (@sophsweet) reported 26 minutes ago from Falmouth, England

  @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• Dan Ward (@kilbytown8) reported a minute ago

  @virginmedia hi there. I've had a new box for over a week and every time we change channel the sound is out of sync. We have to change to 102 wait for a robot sound, when that clears, turn back to the channel and its ok. Having to do this 20 times a day. Please help

• Cino (@askinc27) reported 3 minutes ago

  @virginmedia You can send a phone the next day but not a hub. How convinient. Will cancelling, been with virgin for 10 years but your service isngetong worse

• Steve (@Sheedyss) reported 5 minutes ago

  @virginmedia I’m on a rolling contract and have tried twice in the last 2 years to get a better deal/ better service / better package but your prices cost me almost twice the original cost. When lockdown ends I’m re-evaluating if your service serves my needs

• Luke Atkins (@LukeAtkins3) reported 9 minutes ago

  @virginmedia Hi Virgin media. Any chance my girlfriend can get phone upgrade sorted out after 3 weeks and over 12 hours of phone calls? I'd say your customer service center is shocking, but that would be an insult to shocking. Apparently no one can take notes at your place???

• Manuel (@Manuel29877899) reported 9 minutes ago

  @virginmedia Hi. Have you notice any service disruption in St Albans, AL3 area? There’s no internet connection for near hour and my Hub4 is with red light.

• NMW (@NMW1974) reported 12 minutes ago

  @virginmedia how can I complain. Numerous issues. New customer. Not at all happy

• Bitswings (@BitSwings) reported 12 minutes ago

  @virginmedia Understood. I understand that new customers get a better deal, but right now it's so extraordinarily cheap for a new customer that it makes what we as existing customers get for the same money look really unfair and gives off the impression Virgin doesn't care.

• RTCL (@RTC1010) reported 13 minutes ago

  @virginmedia At this stage not being a customer makes me happy, but the improper actions of your staff need dealing with.

• Tara (@taronipops) reported 18 minutes ago

  @virginmedia Thanks. Again, yes, I've been there. I've spent precious hours dealing with this issue over the past months & getting the run around. In the end using hardline ethernet + mesh wifi Velop nodes has been my own solution. #Virginrouter not a recommended #ISP choice for an easy life

• Alan (@alantucker) reported 20 minutes ago

  @virginmedia Phoned again and there is a known issue and estimated time to fix is 5 days which is beyond a joke.