Virgin Media Outage Report in Truro, Cornwall, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lianne Evans
(@Evansmama05) reported
@virginmedia what the hell is going on in postcode PO13 area? No phone, tv or WiFi for 48hrs? Can’t even contact you to cancel as no messages, calls or anything available! What a sh1tshow! 😡
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Tony Hazell
(@tony1hazell) reported
@simonnread @virginmedia Never had a problem in six years with BT. Before that was with Virgin and suffered regular slow down and drop outs
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Immortal Spirit
(@Immortal_Genes) reported
@virginmedia my broadband has dropped for the 5th time this week. Why is it so unreliable and why do you make it so hard to contact customer services
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Dave
(@DAKershaw) reported
@virginmedia No idea, but I do not expect to be treated like an idiot. I am an IT manager. I know how this stuff works. I've had a text to say they have fixed the issue. If they have they have changed the wrong street as I have had no improvement
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Trish Mitchell
(@trishmitch) reported
@virginmedia I understand it’s a local fault (since others were reporting the same issue) but I’m curious as to what it was
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Dastardly Whiplash
(@kerching) reported
Once again @virginmedia displaying awful customer service. 2 hours of phone loop hell - to be told that I need a new router - which an engineer has to install at the arse end of next week. So a full week no broadband
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Lianne Evans
(@Evansmama05) reported
@Stubtastic @virginmedia We’re without WiFi, tv and phone now for 48hrs; wfh is really difficult and no text/email, phone or comms chat to ask! I agree; crap customer service; will be moving to Bt as soon as we can! 😡
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Barry bhoy
(@bazza141) reported
@virginmedia Doesn’t come as a surprise that this shambles of a company has not contacted me advised they would ! When are you going to realise that we as customers are your bread and butter . Being treated this way will result in you losing me as a valued customer
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Ian Jeffray
(@ianjeffray) reported
So @virginmedia did an "upgrade" to our cable service yesterday/today. Throughput remains the same, but ping times are NOTICABLY WORSE. Thanks for that then. 😣
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Lianne Evans
(@Evansmama05) reported
@virginmedia @DanBassrunner We’re down in PO13 now for 48 hours! Other half a cyber consultant so don’t ask if we’ve tried all the tests! Can’t even get through on the phone or chat; both wfh too. Proper crap service this 😡 😡😡