Virgin Media Outage Report in Truro, Cornwall, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Truro come from postal codes TR1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Truro, Cornwall, England
The most recent Virgin Media outage reports came from the following cities: Truro.
| City | Problem Type | Report Time |
|---|---|---|
 Truro |
Total Blackout | |
| Newquay |
TV | |
| Newquay |
Internet | |
| Truro |
Internet | |
| Penryn |
Internet | |
| Helston |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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Trishs mobile hair
(@TRIMATINES) reported
from
Camborne, England
@virginmedia why is it so difficult for you to stop emails going to me for the last 3 years that are not me, I do not have a virgin media account and never have, yet on reporting to you numerous times it hasn’t stopped.
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lee
(@Leewfc09) reported
@virginmedia Spoken to customer services today they said they would credit my account 50 not my grandads so thats half the amount. Promised manager call back yesterday in 24 hrs not happened promised a call back new year hasn't happened. Not good enough
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George Hamer
(@GeorgeHamer) reported
@virginmedia again another twenty minutes for someone to answer then hang up on me, please can someone get in contact with me
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Lee
(@Leewfc09) reported
@virginmedia Which one is it? Spoken to customer services today... said they would credit my account but not my grandads. Was promised a call back in 24 hours at 12.30 yesterday still waiting. Promised a call new years. Still waiting. Not good enough
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Fab809_
(@Fab809_) reported
@virginmedia almost 2 hours TWO HOURS waiting for someone to answer ON chat, this is EMBARASSING. I need to cancel the subscription, I'm moving. Is it possible to sort this out ASAP? It's RIDICULOUS!
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jonny dickens
(@jonnylovin) reported
@virginmedia Been down this road, phone calls that last over an hour and text help that never goes anywhere. I want my drive sorting
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Sharpy
(@Sharpy_G) reported
@StuMc40 @virginmedia call up as new customer you’ll get through almost instantly, that’s the only way you can talk to anyone. Unfortunately they “can’t” help you either. #virginmedia #poorcustomerservice #RipOffBritain
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Jay
(@Jay63646881) reported
@virginmedia a new record for yourself this must be, no reliable service since October! Had two engineers out in this time and both claimed to have fixed it had a new hub installed was told that will fix that problem, internet dropping 8-9 times a day for 30m plus.
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paul mcvey
(@ptmv69) reported
@virginmedia Call back was about a complaint I’ve put in when I was sent a email to say my bill is going up by over 10%
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DaveWFC
(@DaveWfc) reported
@virginmedia Right, seems there a problem... But it just asking me to reboot it which ive now done 3 times this morning!
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Jennifer chenery
(@JennyChenery) reported
@virginmedia care to explain why your call centre just hung up on me whilst trying to sort out a problem that has occurred after an engineer visit