Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Truro, Cornwall, England 03/27/2026 11:55

March 27: Problems at Virgin Media

Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • Tamsininnit Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

  • cornisheventing cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically

  • sophsweet Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

  • cornisheventing cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract

  • grannyluvsdub grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • clement_palle clementp (@clement_palle) reported

    @virginmedia Hello, You have asked us to keep you up to date on the problem which is affecting your Telephone and TV service(s). Fault Ref: F010447776 The latest update is: Our engineer is on site and they're working to fix the problem We now expect to have this resolved by 2023-02-07T14

  • Ivan_D_Crypto Crypto Ivan (@Ivan_D_Crypto) reported from Hackney, England

    @hummzak We at Virgin Media have a brand new IPTV service for 35 pounds flat fee, no monthly subscription + you get installations and service support, so it if breaks well fix replace it at no cost. Let me know if your interested

  • jamblR_ jambler (@jamblR_) reported

    @virginmedia Ive not tried without the tp link, i will get round to that today — but the issues have been since before Christmas from what I can remember. Other members of the house have complained to me about the wireless connection as well.

  • matt_peaks Gospel of Matthew (@matt_peaks) reported

    @virginmedia Yes no problem

  • drf_consultants Dave Millett (@drf_consultants) reported

    @virginmedia No who would I call my service is resold via someone else so o2 won't talk to me

  • drf_consultants Dave Millett (@drf_consultants) reported

    @virginmedia Hi no they just keep saying working on it. This is the fifth major issue since October last year. Either not being fixed properly or major underlying issue

  • JanWildman Janet Wildman (@JanWildman) reported

    Worst customer service award to @virginmedia Can't ever get through by phone. Chatbot online transfers to WhatsApp and then a message comes saying we can't deal with technical issues today. Left high and dry. Time to change provider!

  • tpaleyfilm Tony Paley (@tpaleyfilm) reported

    @virginmedia Thank you. I thought that might be the case. I can sign in to TV Go yes. I can get all other channels bar Sky Sports.

  • LouiW Loui (@LouiW) reported

    @virginmedia Still down…. 24 hours nearly now…..any update?? I can’t see any reference anywhere? I can’t send or receive???

  • MacReadys_Beard Lord Lorry and the February Hush (@MacReadys_Beard) reported

    Hi @virginmedia I'd like to make a complaint about a sales representative and ask for a phone call to be pulled please.