Virgin Media Outage Report in Truro, Cornwall, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Del Young
(@Del67Young) reported
@virginmedia how can I cancel my package been phoning all morning nobody answering ??
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Jonathan Richardson/Scholey
(@MrsJonJo) reported
@virginmedia Just had one of your repairmen round to fix the total service loss we have had since Friday. The poor man spent ages trying to find where you had installed the able, no notes, no clue - and it now turns out someone else accessing your pits decided to cut our cable1/2
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Mark Ryder
(@mrmarkryder) reported
@virginmedia Only from the office, the mobile only works if I have wifi calling enabled due to poor in building coverage. With the wifi issue I can’t use wifi calling as no one can hear me. I’m assuming I need to be at home for the call?
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M & E Electrical
(@Sheffield_Spark) reported
@virginmedia must be one of the worst companies ever. Try to ring up to cancel our contract and can’t get through to anyone. Been trying two months now. Our other half is trying to upgrade her package and can’t get through to anyone. #WorstCustomerService
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Stephen Dansie
(@srdansie) reported
@virginmedia We are trying to set up Virgin On The Go, but are going around in circles. The main issue is who is down as the Primary Account Holder, which neither my wife's or my details seem to relate to. All "Help" routes are lengthy/don't help, when a simple activation is required. Help?!
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conor barbour
(@conorbarbour) reported
@virginmedia @Stento1867 Iv been trying to call all day and it's not working
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Hayley Dalrymple
(@MissHayleyD13) reported
Hi @virginmedia. Our box is now no longer working at all. I've tweeted you and my Dad had called your customer service and we've heard nothing back. I understand that you are busy but please help, thank you.
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Tess Hope
(@TessHope3) reported
@virginmedia My Virgin router was installed with a very short cable & the signal didn't reach every part of the house. To make it 2 metres longer Virgin charged £100 (plus VAT). I call that a rip-off. They should have provided a longer one to start with. @VirginCare #virginmedia
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barrie mahon
(@bazmahon) reported
@virginmedia The whole experience with virgin has been a disaster. I don’t expect you to do anything about it because the whole great customer care that virgin advertises is a complete myth. I’ve already spent over 90 minutes on the phone to you today. Waste of time.
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Modge
(@ModgePKR) reported
@virginmedia Hi again. Customer Services told me to email the residential payments team, which I did, but there's been no acknowledgement or response. How can I check whether there's simply a backlog and I'm in the queue, or my email is in somebody's junk mail folder?