Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Truro, Cornwall, England 02/28/2026 17:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • grannyluvsdub grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

  • sophsweet Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Octopusintell Octopus Competitive Intelligence (@Octopusintell) reported

    Never change bank details with @virginmedia. 1 DD set up. 2 Not collected. 3 Pay online. 4 Set up DD. 5 Says you still owe money even though you don’t. 6 Wait 2 days. 7 Still can’t set up DD. 8 Ring customer services. 9 WiFi down. 10 Told to reboot 11. Repeat x 5

  • emdocherty1 Emma Docherty (@emdocherty1) reported

    @virginmedia Yeah, virgin mobile. Oh I assumed as o2 was a mobile network I could use my mobile account with you and just it would be sufficient?

  • HelenEdmondo Helen Edmondson (@HelenEdmondo) reported

    @virginmedia I still have an issue of my mobile cutting out. This is now over 3 weeks! Can this please be sorted. I'm paying for a service I'm not getting

  • BossPenfolds Penfolds_Boss (@BossPenfolds) reported

    @virginmedia Just done that and been told I will be connected to an agent. Not confident as I've been lied to for over a week, false promises and you blatently don't care about customer service!!!

  • KirstyHallett82 Kirsty Hallett (@KirstyHallett82) reported

    @virginmedia I’ve bn phoning u for wks to cancel my contract & keep getting put on hold, my deal runs out 23/02/22 & new bill has just came out today with the higher amount & u have told me I can’t leave as I have an outstanding bill. All I want to do is leave u but ur no help!!

  • olemuderbenchod Sunny (@olemuderbenchod) reported

    @virginmedia You don't know how long people have to wait to talk to you? Can you get it? Would you post it on twitter? So YOUR customers can make an informed choice on your service.

  • LauraMa43439796 Laura Mason (@LauraMa43439796) reported

    @virginmedia internet down again! Can’t look forward to my evenings anymore as I cannot rely on having access to anything. It says I have updated my package on the checker and it’s just sorting it out for me - I haven’t!?

  • olemuderbenchod Sunny (@olemuderbenchod) reported

    @virginmedia Says the current wait time is over 4 hours, been waiting since 3, 4 hours from now will be 9.30, your customer services closes at 8pm. Is this legit????

  • MarkSMac1973 Mark Macdonald (@MarkSMac1973) reported

    @virginmedia It says there is an issue but doesn't say what it is.

  • olemuderbenchod Sunny (@olemuderbenchod) reported

    @virginmedia At this point a complaint