Virgin Media Outage Report in Truro, Cornwall, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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Sarah Tamsin
(@Tamsininnit) reported
from
Crantock, England
@vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃
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Trishs mobile hair
(@TRIMATINES) reported
from
Camborne, England
@virginmedia why is it so difficult for you to stop emails going to me for the last 3 years that are not me, I do not have a virgin media account and never have, yet on reporting to you numerous times it hasn’t stopped.
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract
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cornish events
(@cornisheventing) reported
from
Redruth, England
@virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr McCormack
(@MrMcCormackHOY) reported
@virginmedia The service checker shows it is an area wide issue again.
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lauren cottrell🦀she/her
(@lozcotz_) reported
@virginmedia so disappointed with your router collection service, I’ve missed it twice because I haven’t been told until the day of that someone was coming and I’m having to wait in all day today because I haven’t been given an estimated time of arrival
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TheShannimal 🔜 #i69
(@TheShannimal_) reported
@Hubble89 @virginmedia Can’t believe I never tried turning it off and back on again!
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simon read
(@simonnread) reported
@emmalunn @FinanceJames @virginmedia Just about to hit the two hour mark. I've supposedly talked to three different people so far. I've handed my accounts details over five times. No-one seems to have a scooby about how to restore the email service
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James Andrews
(@FinanceJames) reported
@simonnread @emmalunn @virginmedia I went through about 4 people before I could find one that would help me reduce services rather than sell me more things I didn't want but at a discount price
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jmelia123
(@jmelia123) reported
@virginmedia no thank you, its a bot telling me to use Whatsapp or call in. I've already been given lip service by the customer service team that i will be credited £49.50 via email confirmation last friday and no email appeared. Every time i call in i get a different version of the story
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Christian Zberowski
(@CZberowski) reported
@virginmedia Out payments are set up to be taken by Virgin whenever you want them. It's been fine for 4 months, no problem. Now, August, you've taken the payment LATE and you're charging ME more for it! It's a joke and I can't get in touch to sort it out. We're not paying for your mistake.
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Rhona Smyth 💙💚🏴
(@SmythRhona) reported
@virginmedia No won’t be in ! Have spoken to someone today and going to send me an intelligent?? - still not happy with this as a solution! But they say if working can ignore red light ! So will try with the intelligent? And progress from there !
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Tim
(@TimLeics) reported
@virginmedia Broadband is down in LE2 updates says fix between now and 6pm I work at home, like many do now and can’t hotspot due to limit - is there a better update than 6pm?
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Nicks Johnston
(@nicksjj) reported
I’d love to know why @virginmedia has just quoted me, a long term customer, £69 per month for a package being advertised to new customers at £37.99. Absolutely appalling customer service - what a way to repay loyalty!