Virgin Media Outage Report in Truro, Cornwall, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Truro, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 01: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Truro, England
Latest outage, problems and issue reports in Truro and nearby locations:
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grannyluvsdub
(@grannyluvsdub) reported
from
Porthtowan, England
@EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.
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Sophie Sweatman
(@sophsweet) reported
from
Falmouth, England
@SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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tipz
(@BossTipz) reported
Virgin media internet is just as bad as Sky because what is this
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MagicSparkle
(@MagicSparkle10) reported
@virginmedia Hi - my landline has been down since 8am. Your system status keeps telling me there is no issue in my area, but I have no dial tone and can not receive calls. I have a telecare system linked to my line which is essential for my elderly mother - can you help?
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Jay D P
(@jrpdp) reported
Had a call from @virginmedia trying to keep me as a customer as I have just cancelled my "rolling contract". When I was asked what I wasn't happy with the caller didn't like what I had to say about being ripped off and hung up on me. Typical shocking customer services. #bye 👋
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Dominique
(@nearly5ft) reported
@virginmedia Phone connected to a local network w strong signal. I’ve received text messages from VM confirming I’m in Aus and confirming my request for roaming but days later I still cannot make calls or connect to the internet.
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Suj Subs
(@sujsubs) reported
@virginmedia need some clarity with broadband set up as a new customer - no help from your call centre or chat bots. Suboptimal. How can I actually speak to a representative?
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Dominique
(@nearly5ft) reported
@virginmedia So there’s no option to to get my phone working? You don’t offer customer support and I can’t call customer care because my phone isn’t working. A dead end with absolutely no help.
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Grody🔞
(@pickled_tinker) reported
@vmbusiness sort out your call centers. I am getting sick and tired of picking up a call to be hung up on from you. This is now amounting to harassment and I will be lodging a formal complaint. You waste time from my day and you're making me very angry.
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Charly Jamieson
(@AmbervaleJet) reported
@virginmedia , hi , I changed provider in Jan but was still billed so after speaking to an operator she raised a dispute and was told that someone would phone and discuss but it’s been over a week and no phone call , can you help ??
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Jayne Louise 💙
(@Jaynelouise1970) reported
Virgin media are crap over 10 yrs as a customer they send a message saying I'm going be cut off, I paid 2 weeks ago, enquired about reducing channels as I have discovery+ etc I can lose channels except free view saving 33 a month guess I'll be leaving
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Charly Jamieson
(@AmbervaleJet) reported
@virginmedia Don’t know if still connected as I changed provider , already paid for one months service that was cancelled and your saying wait 28 days and another payment taken out my bank before you attempt to resolve ?? Can’t cancel DD as I need it open to receive refund