Virgin Media Outage Report in Truro, Cornwall, England

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

• 
  cornish events (@cornisheventing) reported 8 minutes ago from Redruth, England

  @virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract

• 
  Sophie Sweatman (@sophsweet) reported 9 minutes ago from Falmouth, England

  @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

• 
  Sarah Tamsin (@Tamsininnit) reported 15 minutes ago from Crantock, England

  @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

• 
  Trishs mobile hair (@TRIMATINES) reported 24 minutes ago from Camborne, England

  @virginmedia why is it so difficult for you to stop emails going to me for the last 3 years that are not me, I do not have a virgin media account and never have, yet on reporting to you numerous times it hasn’t stopped.

• 
  grannyluvsdub (@grannyluvsdub) reported 40 minutes ago from Porthtowan, England

  @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

• 
  cornish events (@cornisheventing) reported 58 minutes ago from Redruth, England

  @virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  kylacastle (@kylacastle1) reported 7 minutes ago

  @virginmedia still no reply to my complaint C-1501212178!! Disappointed!! Also no announcements about helping with internet speeds while home schooling and WFH is essential!! Loyal customers get overlooked time and again.

• 
  Everso (@alextom15) reported 8 minutes ago from Solihull, England

  @virginmedia is the internet down in B92 of Solihull

• 
  Joker ⚡️⚡️⚡️⚡️⚡️ ⚡️⚡️⚡️🇵🇱🇪🇺🌈 (@maros_joker) reported 10 minutes ago

  @virginmedia Letter coming with information since March 2021 going up £3,50 so I throw this letter straight to bin! Now I pay £55p/m it will be £58,50 for customer who pay last 15 years bills. for new you have £40 a month for 18 months This is how you treat customers and service is still crap

• 
  Josh Bond (@Josh_Bond27) reported 15 minutes ago

  @virginmedia what’s the estimate installation times at the moment for a new customer

• 
  Morag Kilbride (@MoragKilbride) reported 16 minutes ago

  @virginmedia I gave up after 2 hrs waiting on the phone! Your customer service is an absolute joke. How are we supposed to homeschool when you can’t provide suitable WiFi?

• 
  Martin Tillyer (@the_t_set) reported 22 minutes ago

  Price rise letter from @virginmedia arrives. Letter points to website which gives only option to call... Phone lines are always too busy to take my call and disconnect. Nice little scam! Most customers will just give up and roll into higher price. Why can't we just cancel online?

• 
  anthony rohomon (@ARohomon) reported 29 minutes ago

  @virginmedia I’m trying to get through to someone about renegotiating contract as it’s now on full price and to expensive but phone line says your too busy, and live chat is not working anyone able to help please

• 
  Manny (@Manny84150471) reported 29 minutes ago

  @virginmedia Community but looking at the graph it's pretty clear, speed doesn't come into it 25% packet loss will crucify streaming and it was initially fine after sign up and is fine at night but it's a dog at peak, it's the network not my kit.

• 
  watchers (@watcher57922351) reported 31 minutes ago

  @virginmedia service gone done again ... 3rd time this week and putting charges up next month... what a joke

• 
  Joker ⚡️⚡️⚡️⚡️⚡️ ⚡️⚡️⚡️🇵🇱🇪🇺🌈 (@maros_joker) reported 33 minutes ago

  @virginmedia The knowledge of your employees is at the level of primary school! yes bills go up without reason Just go to the community forum and read about HUB 3 HUB 4 and about customer service is poor Internet lagging and you guys do nothing for customers who spend with you last 15 years