Virgin Media

Virgin Media Outage Report in Truro, Cornwall, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Truro, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Truro and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Truro, Cornwall, England 01/16/2026 11:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Truro, Cornwall, England

The most recent Virgin Media outage reports came from the following cities: Truro.

Loading map, please wait...
City Problem Type Report Time
United KingdomTruro Total Blackout
United KingdomNewquay TV
United KingdomNewquay Internet
United KingdomTruro Internet
United KingdomPenryn Internet
United KingdomHelston Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Truro, England

Latest outage, problems and issue reports in Truro and nearby locations:

  • grannyluvsdub grannyluvsdub (@grannyluvsdub) reported from Porthtowan, England

    @EdwardJDavey @timleunig @virginmedia Problem is that it's the same across the board. Bad Comms & ridiculous processes to blame in my limited experience.

  • Tamsininnit Sarah Tamsin (@Tamsininnit) reported from Crantock, England

    @vmbusinesshelp @vmbusiness This was not a fault. It was planned maintenance works. As a business customer I should have been informed, but I wasn't and I lost hundreds of pounds 🙃 Virgin Media have, out of kindness, refunded me £2.30 🙃🙃🙃

  • cornisheventing cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia Basically I took out a sim only being told I could upgrade after 3 months that was 11 months ago. So when my contract is up in feb how do I cancel it as other providers will give me the contract

  • sophsweet Sophie Sweatman (@sophsweet) reported from Falmouth, England

    @SumayyaBfd @JustMeBeingMe4 @virginmedia I would recommend Utility Warehouse as they provide discounts for more utilities and other sustainability things and their customer service are really responsive, even during lockdown.

  • cornisheventing cornish events (@cornisheventing) reported from Redruth, England

    @virginmedia hi I took out a sim only nearly a year ago in the promise I could upgrade after three months that obviously didn’t happen, it’s up on 19/2 do I need to cancel with you or will it cancel automatically

  • TRIMATINES Trishs mobile hair (@TRIMATINES) reported from Camborne, England

    @virginmedia why is it so difficult for you to stop emails going to me for the last 3 years that are not me, I do not have a virgin media account and never have, yet on reporting to you numerous times it hasn’t stopped.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jones_jamie Jamie Jones (@jones_jamie) reported

    @virginmedia Just seen my latest bill. You have over charged me but can't get through to your customer service phone line and no e-mail/live chat I can find? Shall I just cancel my Direct Debit???

  • returnofbeebish 🐝² (@returnofbeebish) reported

    @virginmedia nah man it’s just ur wifi quality so bad

  • paulwatts003 Paul Watts (@paulwatts003) reported

    @virginmedia Right, so the technicians are aware of a problem. That's good to know. I have often rebooted the hub, but this doesn't always work. Also, most of the issues happen in the evening/night time. Not sure if that info will help!?! Thanks for getting back to me. I'll let you know.

  • humans_oh Oh-Humans (@humans_oh) reported

    @virginmedia I assume the third party you are referring to is @Ofcom? I will be scalating the complaint and referring VM to @Ofcom . Shocking how bad the service has been.

  • Thediamon_o Thediamon_o (@Thediamon_o) reported

    @virginmedia can you please explain why my internet keeps going down frequently? it's been doing this since yesterday, and it's not just me.

  • katepowell24 kate powell (@katepowell24) reported

    @virginmedia your customer service is shocking!! I have just spoken to a very rude lady I have been told on two separate occasions that I could have a wifi booster free of charge as my internet is so bad and today I’m told I will have to pay £5 a month for it!! Is this a joke?

  • scottytimms scott timms (@scottytimms) reported

    @virginmedia I had previously read on the app that Virgin would still automatically take the payment even though I was in credit. I contacted Virgin on Saturday to cancel my direct debit as I was in credit and was told I wouldn't need to do that, I was told they would sort it for me.

  • gill501 Gill (@gill501) reported

    @virginmedia That should have said complaint form sorry. Completed on your website yesterday afternoon but have had no confirmation that you have received.

  • slf_toon Bubs (@slf_toon) reported

    @virginmedia Yep, no known issues. Reported fault to call centre last week who did some resets and checks and told us everything was running fine but obviously its not!

  • KyleGeorgeArch Kyle Arch (@KyleGeorgeArch) reported

    @virginmedia Hi - No there are no issues, and there haven't been each time I've checked when we've had an outage.